Cisco Systems 88211296 Users manual
Cisco Wireless IP Phone 8821 and 8821EX User Guide
First Published: January 15, 2016 Last Modified: April 11, 2016
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The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
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© 2016 Cisco Systems, Inc. All rights reserved.
C O N T E N T S
C H A P T E R 1
C H A P T E R 2
Your Phone 1
The Cisco Wireless IP Phone 8821 and 8821EX 1
Getting Started 3
Turn On Your Phone 3
Sign In to Your Phone 3
Turn Off Your Phone 4
Lock the Phone Keypad 4
Unlock the Phone Keypad 4
Self Care Portal 5
Speed-Dial Numbers 6
Buttons and Hardware 7
Navigation 11
Phone Screen Features 11
Clean the Phone Screen 11
Differences Between Phone Calls and Lines 11
Out-of-Range Alerts 12
Phone Batteries 12
Bluetooth and Your Phone 12
Additional Help and Information 13
Cisco One-Year Limited Hardware Warranty Terms 13
Battery Warranty 13
Phone Setup 15
Phone Hardware Installation 15
Install the Phone Battery 15
Phone Battery Charging 17
Spare Battery Charging 17
Prepare the Power Adapter 18
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Charge the Battery with the AC Power Supply 18
Charge the Battery with the USB Cable and a USB Port on Your PC 19
Phone Configuration 20
Add the Phone to the Wi-Fi Network 20
Connect the Phone to the Cisco Unified Communications Manager 21
Set the Username and Password 22
C H A P T E R 3
Calls 23
Access the Phone App 23
Make Calls 24
Make a Call 24
Make an Emergency Call 24
Make a Call with a Headset 24
Make a Call with the Speakerphone 25
Make a Call with a Phone or Video Address 25
Redial a Number 26
Return a Recent Call 26
Make a Call from the Phone App with a Favorite 26
Speed Dial 27
Dial an International Number 27
Get Notified When a Contact is Available 27
Calls That Require a Billing Code or Authorization Code 28
Secure Calls 28
Answer Calls 28
Answer a Call 28
Answer Call Waiting 28
Decline a Call 29
Ignore a Call 29
Silence Incoming Calls on Your Phone 29
Answer a Coworker's Phone (Call Pickup) 30
Answer a Call Within Your Group (Pickup) 30
Answer a Call From Another Group (Group Pickup) 30
Answer a Call from an Associated Group (Other Pickup) 30
Trace a Suspicious Call 31
Control the Phone Ringer for a Single Incoming Call 31
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Contents
End a Call 32
Mute Your Audio 32
Hold Calls 32
Put a Call on Hold 32
Answer a Call Left on Hold for Too Long 32
Swap Between Active and Held Calls 33
Call Park 33
Place a Call on Hold with Call Park 33
Retrieve a Call on Hold with Call Park 34
Forward Calls From Your Phone 34
Turn Off Call Forward From Your Phone 35
Transfer a Call to Another Person 35
Conference Calls and Meetings 35
Add Another Person to a Call 35
View and Remove Conference Participants 36
Scheduled Conference Calls (Meet Me) 36
Host a Meet Me Conference 36
Join a Meet Me Conference 37
Intercom Calls 37
Make an Intercom Call 37
Answer an Intercom Call 38
Supervise and Record Calls 38
Set up a Supervised Call 38
Record a Call 39
Prioritized Calls 39
Make a Priority Call 40
Answer a Priority Call 40
Answer a Priority Call While on Another Call 40
Multiple Lines 41
Shared Lines 41
Add Yourself to a Call on a Shared Line (Barge) 41
Add Yourself to a Call on a Shared Line (cBarge) 41
Get Notified Before You Join a Call on a Shared Line 42
C H A P T E R 4
Contacts 43
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Access the Contacts App 43
Corporate Directory 43
Search and Dial a Contact from the Corporate Directory 44
Find Contact Information for a Coworker from Your Phone 44
Personal Directory 44
Sign In and Out of a Personal Directory 44
Search for a Contact in Your Personal Directory 45
Add a New Contact to Your Personal Directory 45
Find Contact Information for a Personal Directory Contact from Your Phone 46
Edit a Contact in Your Personal Directory 46
Call a Contact from Your Personal Directory 46
Remove a Contact from Your Personal Directory 47
Local Contacts 47
Search for a Contact in Your Local Contacts List 47
Add a New Contact to Your Local Contacts List 47
Find Contact Information for a Local Contact from Your Phone 48
Edit a Contact in Your Local Contacts List 48
Call a Contact from Your Local Contacts List 48
Remove a Contact from Your Local Contacts List 49
Remove all Local Contacts 49
Favorites 49
Add a Contact to Your Favorites List 49
Delete a Contact from Your Favorites List 50
C H A P T E R 5
Recent Calls 51
Access the Recents App 51
New Voicemail Message and Missed Calls Indicators 51
Voicemail List 51
Access Your Voicemail Service 52
Missed Calls List 52
View Your Missed Calls 52
Find Details About a Missed Call 52
Return a Missed Call 53
Create a New Local Contact from a Missed Call Record 53
Delete a Missed Call Entry 53
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Contents
Clear the Missed Calls List 54
Recents Calls List 54
View Your Recent Calls 54
Find Details About a Recent Call 55
Return a Recent Call from Recents 55
Create a New Local Contact from a Recents Call Record 55
Delete a Call Record 56
Clear the Recent Calls List 56
C H A P T E R 6
C H A P T E R 7
Applications 57 |
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Apps and the Application Button |
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Use the Push to Talk Application |
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Settings 59 |
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Access the Settings App |
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Access Phone Settings |
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Make the Phone Vibrate for an Incoming Call |
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Select Where You Hear the Ringtone |
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Change the Ringtone 60 |
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Adjust the Headset Feedback |
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Turn Off the Keypad Sounds |
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Adjust the Screen Brightness |
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Change the Font Size 61 |
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Control the LED Indicator Light 62 |
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Change the Screen Display Timeout |
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Change the Wallpaper 62 |
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Automatically Lock the Keypad 63 |
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Date and Time Settings 63 |
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Control the Date and Time Manually 63 |
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Control the Date and Time Automatically |
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Set the Time Zone Automatically |
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Set the Time |
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Set the Date |
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Set Time Zone 65 |
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Use a 12-Hour or 24-Hour Clock |
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Contents
Set the Date Format 66
Access Wi-Fi Settings 66
Access Bluetooth Settings 67
Turn On Bluetooth 67
Add a New Bluetooth Device 67
Connect a Bluetooth Device 68
Rename a Bluetooth Device 68
Disconnect Bluetooth Device 69
Delete a Bluetooth Device 69
Access Admin Settings 69
Adjust the Volume in a Call 70
Adjust the Ringtone Volume 70
C H A P T E R 8
C H A P T E R 9
Accessories 71
Supported Accessories 71
Headsets 71
Standard Headsets 72
Bluetooth Headsets 72
Cisco Wireless IP Phone 8821 Desktop Charger 72
Set Up the Desktop Charger 73
Charge Your Phone with the Desktop Charger 73
Charge Your Spare Battery with the Desktop Charger 74
Cisco Wireless IP Phone 8821 Multicharger 74
Set Up the Multicharger 74
Charge Your Phone with the Multicharger 75
Charge Your Spare Battery with the Multicharger 75
Secure the Charger with a Cable Lock 75
Troubleshooting 77
General Troubleshooting 77
Find Information About Your Phone 79
Hardware Diagnostics 79
Perform Audio Diagnostics 79
Perform Keypad Diagnostics 79
Perform WLAN Diagnostics 80
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Contents
WLAN Diagnostics Fields 80
Get a List of Neighbors 82
Neighbor List Fields 82
C H A P T E R 1 0
Product Safety and Security 85
Safety and Performance Information 85
Safety Guidelines 86
Battery Safety Notices 86
Hazardous Environments 88
Power Outage 88
Regulatory Domains 88
Health-Care Environments 88
External Devices Usage 88
Phone Behavior During Times of Network Congestion 89
SAR 89
Compliance Statements 90
Compliance Statements for the European Union 90
CE Marking 90
RF Exposure Statement for the European Union 90
Compliance Statements for the USA 90
SAR Statement 90
RF Exposure Information 90
General RF Exposure Compliance 91
Part 15 Radio Device 92
Canadian Compliance for Cisco Wireless IP Phone 882x Series 92
Canadian RF Exposure Statement 92
Compliance Statements for New Zealand 92
Permit to Connect (PTC) General Warning 92
Use of IP Networks with the PSTN 93
The Use of Voice Compression Through the PSTN 93
Echo Cancellation 93
Compliance Statements for Taiwan 94
DGT Warning Statement for Cisco Wireless IP Phone 882x Series 94
Compliance Statement for Argentina 94
Compliance Statement for Brazil 94
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Contents
Cisco Product Security Overview 95
Important Online Information 95
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C H A P T E R 1
Your Phone
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The Cisco Wireless IP Phone 8821 and 8821EX, page 1 |
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Getting Started, |
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Self Care Portal, |
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Buttons and Hardware, page 7 |
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Additional Help and Information, page 13 |
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The Cisco Wireless IP Phone 8821 and 8821EX
The Cisco Wireless IP Phone 8821 and 8821EX are 802.11 dual-band wireless devices that provide comprehensive voice communications in conjunction with Cisco Unified Communications Manager and with Cisco Aironet 802.11b/g and Cisco Aironet 802.11a access points (APs) in a private business communications network.
Note The Cisco Wireless IP Phone 8821EX is not currently supported.
The phones are qualified Bluetooth wireless devices (Qualified Device ID [QDID] B014396). The phones provide voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Both phones have Ingress Protection 67 (IP 67) level protection, which indicates dust-tight equipment that is protected against splashing water.
The Cisco Wireless IP Phone 8821EX is certified for Potentially Explosive Atmosphere ATEX Class I Zone 2, North America Class I Division 2/Zone 2. The phone is certified for use in potentially explosive environments where flammable gasses, vapors or liquids may be present. The phone has an industry-standard yellow styling that offers fast recognition in emergency situations.
The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone 8821EX on the right.
Cisco Wireless IP Phone 8821 and 8821EX User Guide
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Your Phone
The Cisco Wireless IP Phone 8821 and 8821EX
Figure 1: Cisco Wireless IP Phone 8821 and 8821EX
These phones, like other network devices, must be configured and managed. The phones support G.711, G.722, G.729a, G.729ab, MP3, WAV, iLBC, iSAC, OPUS, and AMR WB codecs. The phones also support uncompressed wideband (16 bits, 16 kHz) audio.
The phones are hearing aid compatible (HAC) but do not have any TTY features. They have a centered “dot” or “nib” on the 5 key that is a tactile identifier.
The physical characteristics include:
•Resistance to damage from dropping the phone
•Tolerance of antibacterial and alcohol-based wipes
•Latexand lead-free
•Shockproof and vibration-proof
•USB 1.1 interface
•IP 67 level protection, which indicates dust-tight equipment that is protected against splashing water
•Cisco Wireless IP Phone 8821EX only:
◦ATEX Zone 1/Class 2 certification prevents ignition of surrounding gas vapors by the phone.
◦CSA Division 2/Zone 2 certification provides access to mobile collaborative communications.
◦Industry-standard yellow styling offers fast recognition in emergency situations.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
Depending on the configuration, your phone supports:
Cisco Wireless IP Phone 8821 and 8821EX User Guide
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Your Phone
Getting Started
•Use of Bluetooth wireless headsets, including certain hands-free call features
•Wireless access to your phone number and the corporate directory
•A local phone book that can store up to 200 contacts and speed-dial hot keys that can be assigned to phone book contacts
•Access to network data, XML applications, and web-based services
•Online customizing of phone features and services from your Self Care portal
Related Topics
Hazardous Environments, on page 88
Getting Started
Your phone is powered by a rechargeable Lithium ion battery. Before you can use your phone, you must install the battery in the phone and charge the battery.
Make sure you read the battery safety information in Product Safety and Security, on page 85.
Your phone needs to connect to the corporate wireless network and the IP telephony network. Your administrator might set up your new wireless phone, or you might have to set it up.
After the phone is set up, you can use the phone.
Related Topics
Phone Setup, on page 15
Phone Batteries, on page 12
Turn On Your Phone
Your phone automatically turns the power off when you are not using it to conserve battery power. You need to turn the phone back on in order to use it.
When you turn the phone on, you may need to enter a username and password to access the wireless network. After the phone authenticates and registers with the call control system, the main screen displays and you can make or receive calls.
Procedure
Press and hold Power/End Call 
for 4 seconds.
Sign In to Your Phone
You may need to enter your username and password to access the phone functions. You may also need to enter other information, as required by your wireless security requirements. Contact your administrator for assistance.
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Your Phone
Turn Off Your Phone
Procedure
Step 1 Enter your user ID.
Step 2 Enter your password.
Step 3 Press <button name>.
Related Topics
Set the Username and Password, on page 22
Turn Off Your Phone
Your phone turns off automatically after a period of inactivity. But you can also turn it off manually.
Procedure
Step 1 Press and hold Power/End Call |
for 4 seconds. |
Step 2 Press Power off.
Related Topics
Change the Screen Display Timeout , on page 62
Lock the Phone Keypad
You can lock the keypad so that you don't press keys by mistake.
Before You Begin
You must be on the home screen.
Procedure
Press and hold Zero (0) 
until you see the message that the keypad is locked.
Related Topics
Automatically Lock the Keypad, on page 63
Unlock the Phone Keypad
If you lock the keypad, you need to unlock it to use the phone.
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Your Phone
Self Care Portal
Procedure
Step 1 Press Unlock.
Step 2 Press Zero (0) |
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Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your computer. Your administrator gives you the Self Care portal URL, your user ID, and password.
In the Self Care portal, you can control features, line settings, and phone services for your phone.
•Phone features include speed dial, do not disturb, and your personal address book.
•Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
•Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must subscribe to a phone service using the Self Care portal before you access it on your phone.
The following table describes some specific features that you configure using the Self Care portal. For more information, see the Self Care portal documentation for your call control system.
Features |
Description |
Call forward |
You specify the number that will receive calls when call forward is enabled on the |
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phone. You can use the Self Care portal to set up more complicated call forward |
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functions, for example, when your line is busy. |
Additional phones |
You specify additional phones (your mobile and other phones) that you want to use |
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to make and receive calls with the same directory numbers as your desk phone. You |
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can also define blocked and preferred contacts to restrict or allow calls from certain |
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numbers to be sent to your mobile phone. When you set up additional phones, you can |
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also set up the following features: |
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• Single number reach—You specify if the additional phone should ring when |
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someone calls your desk phone. |
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• Mobile calls—If the additional phone is a mobile phone, you can set it up to |
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allow you to transfer mobile calls to your desk phone or desk phone calls to your |
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mobile phone. |
Speed dial |
You assign phone numbers to speed-dial numbers so that you can quickly call that |
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person. |
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Your Phone
Speed-Dial Numbers
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you put the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
•0 to 9
•pound (#)
•asterisk (*)
•comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
•Use the comma to separate the parts of the dial string.
•An authorization code must always precede a billing code in the speed-dial string.
•One comma is required between the authorization code and the billing code in the string.
•A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.
Note Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after connecting to a destination using speed dial, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:
•You need to dial 9 for an outside line.
•You want to call 5556543.
•You need to input the authorization code 1234.
•You need to input the billing code 9876.
•You must wait for 4 seconds.
•After the call is connected, you must dial the extension 56789#.
In this scenario, the speed dial number is 95556543,1234,9876,,56789#.
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Your Phone
Buttons and Hardware
Related Topics
Calls That Require a Billing Code or Authorization Code, on page 28
Buttons and Hardware
Your wireless phone has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. The figure shows the Cisco Wireless IP Phone 8821, but the Cisco Wireless IP Phone 8821EX is similar in appearance. The table describes the functions of the keys on the phones.
Figure 2: Cisco Wireless IP Phone 8821 Buttons and Hardware
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Your Phone
Buttons and Hardware
Item |
Name or Grouping |
Description |
1 |
Indicator light (LED) |
Indicator light—Use the light to identify states: |
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Headset port |
• Solid red—the phone is connected to the AC power source and battery |
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is charging. |
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• Solid green—the phone is connected to the AC power source and |
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battery is fully charged. |
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• Fast blinking red—There is an incoming call. Phone can be charging |
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or fully charged. |
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• Slow blinking red—There is a voice message. When phone is connected |
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to the AC power source, the red light displays longer than when using |
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only the battery. |
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• Slow blinking green (every 2 seconds): The phone is using only battery |
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power. The phone is registered with the wireless network and is within |
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service coverage area. |
Headset port with cover 
Remove the protective cover and plug in a headset or ear buds.
2 |
Speaker button |
Speaker Toggle the speaker mode on or off for the phone. |
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Your Phone
Buttons and Hardware
Item 
Name or Grouping
3Softkey buttons Navigation cluster Call control buttons
Description
Softkeys 
•The More 
softkey accesses a list of menus or functions.
•The softkey can activate the option displayed on the screen.
Navigation cluster 
Navigation ring and Select button
Navigation ring (outer ring):
•Move up, down, left, or right for these home screen apps:
◦Recents 
◦Contacts 
◦Apps 
◦Settings 
•Scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.
Select 
button (center of the cluster):
•Make a call from the main screen
•Select a menu item, a softkey, a call, or an action.
Answer/Send 
Answer a ringing call or, after dialing a number, place the call.
Power/End Call 
Turn the phone on or off, end a connected call, or silence the ring during an incoming call. When you use menus or when you are in an app, it acts as a shortcut to return to the main screen.
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Your Phone
Buttons and Hardware
Item |
Name or Grouping |
Description |
4 |
Keypad |
Dial numbers, enter letters, and choose menu items by number. |
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One (1) |
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• Enter “1” when you dial a number. |
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• Access voice mail. |
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• Enter these special text characters: ! @ < > $ % ^ & |
Asterisk (*) 
•Before you enter an international phone number, press and hold for a few seconds to add the plus (+) symbol to the phone number.
•Enter these special text characters: * + - / = \ : ;
Zero (0) 
•Enter “0” when you dial a number.
•Lock the kepad
•Enter a space or these special text characters: , . ‘ “ | _ ~ ’
Pound (#) 
•Press to silence the phone ringer. If configured, the phone will vibrate instead.
•Enter these special text characters: # ? ( ) [ ] { }
5 |
Left Side Buttons |
Application Use with XML applications, such as Push to Talk. |
Volume 
•When the phone is idle, change the ring volume, turn on the vibrate option, or turn off the ringer.
•When you have an incoming (ringing) call, press the button once to silence the ringer.
•During a call, control the speaker volume for the active handset, headset, or speaker.
•When the phone is docked in the desktop charger, control the volume of the charger speaker.
Mute 
Toggle the mute feature on or off.
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Your Phone
Navigation
Navigation
You use the outer ring of the Navigation cluster to scroll through menus. You use the inner Select button of the Navigation cluster to select menu items.
Each item in a menu has an index number. You can enter the index number with the keypad to select the menu item.
Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, and placed calls. The screen is made up of three sections: the header row, the middle section, and the footer row.
At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active.
The middle of the phone screen displays the home screen with its application (app) icons. When you select an app, the information for the app displays on the screen.
The bottom row of the screen is the softkey labels. Each label indicates the action for the softkey button below the screen.
Clean the Phone Screen
Procedure
Wipe the screen with a soft, dry cloth.
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone. Here is an explanation of the differences.
Lines
Each line corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press Phone 
to open the line view. You have as many lines as you have directory numbers with phone line icons 
in the line view list.
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Your Phone
Out-of-Range Alerts
Calls
Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
Out-of-Range Alerts
Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, the 
(no signal) icon displays on the phone screen.
When you are out of range of the wireless network, you cannot use the phone for features requiring a wireless network connection, such as making and receiving calls.
If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network.
To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon 
on the phone screen again.
Phone Batteries
Your phone contains a Lithium ion battery. The fully charged battery provides the following hours of service:
•up to 13 hours of talk time.
•up to 200 hours of standby time
Note If you use a Bluetooth wireless headset, the headset reduces the talk time and standby time for the battery. In addition, how the administrator configures your phone can affect the battery life.
If you require longer talk times, you will find it useful to have a spare, charged battery.
Bluetooth and Your Phone
You can use a Bluetooth headset with your phone.
Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device.
To connect a headset to your phone with Bluetooth, you start by pairing the headset with your phone. You can pair up to x Bluetooth headsets with the phone. After the headset is paired, the phone connects to the headset when the headset is turned on. The last Bluetooth headset connected with the phone is the headset that the phone uses.
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Your Phone
Additional Help and Information
Related Topics
Bluetooth Headsets, on page 72
Access Bluetooth Settings, on page 67
Additional Help and Information
If you have questions about the functions available on your phone, you should contact your administrator.
The Cisco web site (http://www.cisco.com) contains more information about the phones and call control systems.
•For quick start guides, accessory guides, and end-user guides in English, follow this link:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-user-guide-list.html
•For guides in languages other than English, follow this link:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ tsd-products-support-translated-end-user-guides-list.html
•For licensing information, follow this link:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html
Related Topics
Troubleshooting, on page 77
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period. This warranty does not apply to phone batteries.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.
Battery Warranty
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Your Phone
Battery Warranty
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C H A P T E R 2
Phone Setup
• |
Phone Hardware Installation, page 15 |
• |
Phone Configuration, page 20 |
Phone Hardware Installation
Before you can use your phone, you must install and charge the battery. The battery may already be installed in your phone, or you may have to install it yourself.
You must read the safety information in Product Safety and Security, on page 85 before you use, install, or charge the phone.
The battery may already be charged using one of the supported charging methods. If the battery isn't charged, you must charge the battery before you can set up the phone.
You can secure the phone with a cable lock.
Install the Phone Battery
Procedure
Step 1 Remove the cover from the battery compartment.
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Phone Setup
Install the Phone Battery
a)Push the locking catch to the left to release the cover.
b)Lift and remove the cover of the battery compartment.
Step 2 Install the battery.
a)Align the battery to the bottom of the battery compartment. Make sure that the metal contacts on the phone and battery face each other.
b)Press the battery into the battery compartment until it locks in place. Make sure that it is flat in the compartment.
Step 3 Replace the cover to the battery compartment.
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Phone Setup
Phone Battery Charging
a)Align the tabs at the bottom of the cover into the notches on the phone.
b)Press the cover firmly against the phone until it clicks in place.
Phone Battery Charging
You can charge the battery using any of the following options:
•USB cable—You can charge the phone with an AC power adapter or your computer.
•Desktop charger—You can use the phone and charge it at the same time.
•Multicharger—You can charge several phones at the same time.
Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere. Statement xxx
Related Topics
Desktop Charger
Multicharger
Spare Battery Charging
If you require longer talk times, you will find it useful to have a spare, charged battery. You can charge a spare battery in the desktop charger or multicharger.
Related Topics
Desktop Charger
Multicharger
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Phone Setup
Phone Battery Charging
Prepare the Power Adapter
The power adapter for your phone is compact. Before you use the power adapter, you have to unfold the prongs. After you use the adapter, you can fold in the prongs.
The power adapter for your region may also require an additional clip to allow the adapter to be plugged into the electrical outlet.
Procedure
Step 1 Catch the edge of a prong with your finger and pull the prong up until it clicks into position.
Step 2 |
(Optional) |
Install the international power clip. |
Step 3 |
(Optional) |
Before you close the adapter, remove the international power clip. |
Step 4 |
(Optional) |
Hold the lever on the top of the adapter down and press the prongs down to close the adapter. |
Charge the Battery with the AC Power Supply
You can charge your phone using an AC power supply. When you use the power supply to charge your phone, the battery can take up to 3 hours to fully charge.
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Phone Setup
Phone Battery Charging
The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible.
Before You Begin
You need the USB power cable supplied with your phone.
You need to prepare the power adapter for use as described in Prepare the Power Adapter, on page 18.
Procedure
Step 1 Plug USB cable into the bottom of the phone with the pins aligned.
Step 2 Plug the USB cable into the power adapter.
Step 3 Plug the power adapter into the electrical outlet.
Charge the Battery with the USB Cable and a USB Port on Your PC
You can charge your phone using your computer. When you use the computer to charge your phone, the battery can take up to 6 hours to fully charge.
The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible.
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Phone Setup
Phone Configuration
Procedure
Step 1 Connect the long connecter of the USB cable to the bottom of the phone with the pins aligned. Step 2 Plug the other end into the USB port in the computer.
Phone Configuration
Phone configuration uses one of these methods:
•Your administrator sets up the phone. When this happens, you don't need to do any configuration. Your administrator may lock your access to the configuration menus.
•You set up the phone for your Wi-Fi network and to connect to the call control system. When this happens, your administrator gives you the information you need to enter in the phone.
Add the Phone to the Wi-Fi Network
Before You Begin
You need the following information about the Wi-Fi network:
•SSID
•Security type (for example, WEM, WPA)
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