Cisco Systems DPC3827, EPC3827, 4039760 User Manual
Cisco Model DPC3827 and EPC3827
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... ii
Introduction ............................................................................................................... 12
What's In the Carton? ............................................................................................... 14
Front Panel Description ........................................................................................... 15
Back Panel Description ............................................................................................ 16
What Are the System Requirements for Internet Service? .................................. 18
How Do I Subscribe to High-Speed Internet Service? ......................................... 19
Where Is the Best Location for My DOCSIS Residential Gateway? .................. 20
How Do I Mount the Modem on a Wall? (Optional) ........................................... 21
How Do I Connect My Gateway for Internet Service? ........................................ 24
How Do I Configure My DOCSIS Residential Gateway? ................................... 26
Control Access to the Gateway ............................................................................... 46
Manage the Gateway ................................................................................................ 56
Monitor Gateway Status .......................................................................................... 65
Configure Wireless Settings .................................................................................... 81
Configure Applications and Gaming ..................................................................... 93
Having Difficulty? .................................................................................................. 100
Tips for Improved Performance ........................................................................... 105
Front Panel LED Status Indicator Functions ....................................................... 106
Notices ...................................................................................................................... 109
DOCSIS 3.0 8x4 Wireless
Residential Gateway User Guide
IMPORTANT SAFETY INSTRUCTIONS
ii 4025083 Rev A
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
4025083 Rev A iii
1)
Read these instructions.
2)
Keep these instructions.
3)
Heed all warnings.
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
IMPORTANT SAFETY INSTRUCTIONS
iv 4025083 Rev A
4)
Follow all instructions.
5)
Do not use this apparatus near water.
6)
Clean only with dry cloth.
7)
Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8)
Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9)
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11)
Only use attachments/accessories specified by the manufacturer.
12)
Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution when
moving the cart/apparatus combination to avoid injury from tip-over.
13)
Unplug this apparatus during lightning storms or when unused for long periods
of time.
14)
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source Warning
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
some protection against voltage surges and built-up static charges.
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
4025083 Rev A v
WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains,
outlets, extension cords, or integral convenience receptacles. For products that require
battery power or other power sources to operate them, refer to the operating
instructions for those products.
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Eliminate AC Power/Mains Overloads
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Operating Environment
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are
not blocked.
Protect from Exposure to Moisture and Foreign Objects
Service Warnings
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
vi 4025083 Rev A
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
20110316_Modem No Battery_Safety
4025083 Rev A vii
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
DOCSIS Residential Gateway
Model(s): DPC3827 EPC3827
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: +1 770 236-1077
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
viii 4025083 Rev A
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
20100527 FCC DSL_Domestic
4025083 Rev A ix
CE Compliance
Declaration of Conformity with Regard to the EU Directive 1999/5/EC
(R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
Note: The full declaration of conformity for this product can be found at
http://www.cisco.com/web/consumer/support/compliance_info.html.
x 4025083 Rev A
The following standards were applied during the assessment of the product against the
-1999/5/EC
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1 and EN 301 489-17
Safety: EN 60950 and EN 50385
The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following European directives:
National Restrictions
This product is for indoor use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 – 2483.5 MHz. There are no restrictions when used in other parts
of the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a ―general authorization.‖
Please check http://www.comunicazioni.it/it/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una ―Autorizzazione Generale‖.
Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
4025083 Rev A xi
Antennas
Use only the antenna supplied with the product.
20110311_CE_Gateway
Introduction
Introduction
Welcome to the exciting world of high-speed Internet service. Your new Cisco®
Model DPC3827 DOCSIS® 8x4 3.0 or EPC3827 EuroDOCSIS™ Wireless Residential
Gateway is a high-performance home gateway that combines a cable modem, router,
wireless access point, and MoCA™ in a single device for both the home and small
office. The DPC3827 and EPC3827 residential gateway delivers data and wired
(Ethernet) or wireless gateway capabilities to connect a variety of devices in the
home or small office and support high-speed data access, all in one device. With a
DPC3827 or EPC3827 residential gateway, your Internet enjoyment, home and
business communications, and personal productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC3827 and EPC3827 residential
gateway for high-speed Internet service for your home or office. Refer to the
appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
Benefits and Features
Your new DPC3827 and EPC3827 residential gateway offers the following
outstanding benefits and features:
DOCSIS
Eight bonded downstream channels with a total throughput in excess of 300
Mbps
Compliant with DOCSIS 3.0, 2.0, 1.1, and 1.0 standards to deliver high-end
performance and reliability
Enhanced packet processing technology to maximize performance
Connections
MoCA 1.1 networking over coaxial cable in the home
Four 10/100/1000BASE-T Ethernet ports to provide wired connectivity
High-performance broadband Internet connectivity to energize your online
experience
802.11n, Single Band 2.4 GHz 2x2 Wireless Access Point (WAP) with four Service
Set Identifiers (SSIDs) or optional Dual-Band non-concurrent radio
WPS, including a push-button switch to activate WPS for simplified and secure
wireless setup
USB host port (optional)
12 4025083 Rev A
Introduction
Design and Function
Simplified self-install using intuitive webpage design for user-friendly setup and
management
DOCSIS-5 compliant LED labeling and behavior with dual-color LEDs provides
a user- and technician-friendly method to check operational status and act as a
troubleshooting tool
TR-068 compliant color-coded interface ports and corresponding cables simplify
installation and setup
Attractive, compact design and versatile orientation to stand vertically, lie flat on
the desktop or shelf, or mount easily on a wall
Management
TR-069 (optional) along with XML schema and/or SNMP Provisioning and
Management of the WAN interface and gateway functionality
User-configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access
Allows automatic software upgrades by your service provider
DOCSIS-compliant secure software downloads
Software and Documentation
CD-ROM containing user guide
4025083 Rev A 13
What's In the Carton?
What's In the Carton?
One DPC3827 or EPC3827
Residential Gateway
One power adapter (models
requiring external power supply)
One Ethernet cable (CAT5/RJ-45)
One CD-ROM
When you receive your wireless residential gateway, you should check the
equipment and accessories to verify that each item is in the carton and that each item
is undamaged. The carton contains the following items:
If any of these items are missing or damaged, please contact your service provider
for assistance.
Note: You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your wireless residential gateway.
14 4025083 Rev A
Front Panel Description
1 POWER—ON, power is applied to the wireless residential gateway
2 DS—ON, the wireless residential gateway is receiving data from the cable
network
3 US—On, the wireless residential gateway is sending data to the cable
network
4 ONLINE—ON, the wireless residential gateway is registered on the
network and fully operational
5 ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports.
BLINKING indicates that data is being transferred over the Ethernet
connection
6 USB—ON, a device is connected to the USB port. BLINKING indicates that
data is being transferred over the USB connection
7 WIRELESS LINK—ON, the Wireless Access Point is operational.
BLINKING indicates that data is being transferred over the wireless
connection. OFF indicates that the wireless access point has been disabled
by the user
8 WIRELESS SETUP—OFF (normal condition) wireless setup is not active.
BLINKING indicates the user has activated wireless setup to add new
wireless clients on the wireless network
9 MoCA—ON, the MoCA is operational. BLINKING indicates that data is
being transferred over the MoCA connection. OFF indicates that the MoCA
has been disabled by the user or that the device is not connected to the
MoCA network
Front Panel Description
The front panel of your residential gateway provides LED status indicators that
indicate how well and at what state your residential gateway is operating. See Front
Panel LED Status Indicator Functions (on page 106), for more information on front
panel LED status indicator functions.
Model DPC3827 shown here
4025083 Rev A 15
Back Panel Description
Back Panel Description
CAUTION:
Avoid damage to your equipment. Only use the power supply
that is provided with your residential gateway.
The following illustrations show the description and function of the back panel
components on the Cisco DPC3827 residential gateway.
1 POWER—Connects the residential gateway to the AC power adapter that is
provided with your residential gateway
2 ON/OFF SWITCH (European models only)—Allows you to power off the
residential gateway without removing the power cord
3 MAC ADDRESS LABEL—Displays the MAC address of the residential gateway
4 USB—Connects to selected client devices
5 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC
or your home network
6 CABLE—F-connector connects to an active cable signal from your service
provider and to a MoCA network, if present
7 WIRELESS SETUP—Pressing this switch initiates wireless setup. This feature
allows the user to add new Wireless Protected Setup (WPS) compliant wireless
clients to the home network
16 4025083 Rev A
Back Panel Description
CAUTION:
The Reset button is for maintenance purposes only. Do not use
unless instructed to do so by your cable service provider. Doing
so may cause you to lose any cable modem settings you have
selected.
8 RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA.
Pressing the switch for more than ten seconds first causes a reset-to-factory
default of all settings and then reboots the gateway
4025083 Rev A 17
What Are the System Requirements for Internet Service?
What Are the System Requirements for Internet Service?
To ensure that your residential gateway operates efficiently for high-speed Internet
service, verify that all of the Internet devices on your system meet or exceed the
following minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum System Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
Minimum System Requirements for Macintosh
MAC OS 7.5 or later
32 MB of RAM
System Requirements for an Ethernet Connection
A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed
18 4025083 Rev A
How Do I Subscribe to High-Speed Internet Service?
How Do I Subscribe to High-Speed Internet Service?
Before you can use your residential gateway, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the options in this
section.
I Do Not Have a High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem (CM MAC)
Other MAC address numbers as needed
These numbers appear on a bar code label located on the residential gateway. The
serial number consists of a series of alphanumeric characters preceded by S/N. The
MAC address consists of a series of alphanumeric characters preceded by CM MAC.
The following illustration shows a sample DPC3827 bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
I Already Have an Existing High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the residential gateway.
Refer to the serial number and MAC address information listed previously in this
section.
4025083 Rev A 19
Where Is the Best Location for My DOCSIS Residential Gateway?
Where Is the Best Location for My DOCSIS Residential
Gateway?
The ideal location for your residential gateway is where it has access to outlets and
other devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your residential gateway. Read this
user guide thoroughly before you decide where to place your residential gateway.
Consider these recommendations:
Choose a location close to your computer if you will also use the residential
gateway for high-speed Internet service.
Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected area.
Choose a location so that there is plenty of room to guide the cables away from
the modem without straining or crimping them.
Airflow around the residential gateway should not be restricted.
Read this user guide thoroughly before installing the residential gateway.
20 4025083 Rev A
How Do I Mount the Modem on a Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional)
You can mount the residential gateway on a wall using two wall anchors, two
screws, and the mounting slots located on the unit. The modem can be mounted
vertically or horizontally.
Before You Begin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the residential gateway
without strain. Leave sufficient clearance between the bottom of the residential
gateway and any flooring or shelving underneath to allow access to cabling. In
addition, leave enough slack in all cables so that the residential gateway can be
removed for any required maintenance without disconnecting the cables. Also,
verify that you have the following items:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mounting illustrations shown on the following pages
4025083 Rev A 21
How Do I Mount the Modem on a Wall? (Optional)
Mount the modem as shown in one of the following illustrations.
Location and Dimensions of the Wall-Mounting Slots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.
22 4025083 Rev A
How Do I Mount the Modem on a Wall? (Optional)
Mounting the Residential Gateway on a Wall
1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches
apart.
Note: The preceding graphic illustrates the location of the mounting holes on the
back of the residential gateway.
2 Are you mounting the residential gateway into a drywall or concrete surface
where a wooden stud is available?
If yes, go to step 3.
If no, drive the anchor bolts into the wall, and install the mounting screws
into the anchor bolts; leave a gap of about 1/4-inch between the screw head
and the wall. Then, go to step 4.
3 Install the mounting screws into the wall; leave a gap of about 1/4-inch between
the screw head and the wall. Then, go to step 4.
4 Verify that no cables or wires are connected to the residential gateway.
5 Lift the residential gateway into position. Slip the large end of both mounting
slots (located in the back of the residential gateway) over the mounting screws,
and then slide the residential gateway down until the narrow end of the keyhole
slot contacts the screw shaft.
Important: Verify that the mounting screws securely support the residential
gateway before you release the unit.
4025083 Rev A 23
How Do I Connect My Gateway for Internet Service?
How Do I Connect My Gateway for Internet Service?
WARNING:
To avoid personal injury, follow the installation instructions in the exact
order shown.
Wiring and connections must be properly insulated to prevent electrical
shock.
Disconnect power from the residential gateway before attempting to
connect to any device.
You can use your residential gateway to provide Internet access, and you can share
that Internet connection with other Internet devices in your home or office. Sharing
one connection among many devices is called networking.
Connecting and Installing Internet Devices
Professional installation may be available. Contact your local service provider for
further assistance.
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
Connecting the Media Gateway for High-Speed Data Service
The following installation procedure ensures proper setup and configuration for the
residential gateway.
1 Choose an appropriate and safe location to install the residential gateway (close
to a power source, an active cable connection, your PC—if using high-speed
Internet).
24 4025083 Rev A
2 Power off your PC and other networking device; then, unplug them from the
power source.
How Do I Connect My Gateway for Internet Service?
3 Connect the active RF coaxial cable from your service provider to the coax
connector labeled CABLE on the back of the residential gateway.
Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection,
you will need to install a cable signal splitter (not included). Always check with
your service provider before using a splitter as a splitter may degrade the signal.
4 Connect your PC to the residential gateway using either of the following
methods.
Ethernet Connection: Locate the yellow Ethernet cable. Connect one end of
the Ethernet cable to the Ethernet port on your PC, and connect the other end
to the yellow ETHERNET port on the back of the residential gateway.
Note: To install more Ethernet devices than ports provided on the residential
gateway, use an external multi-port Ethernet switch(s).
Wireless: Make sure that your wireless device is powered up. You will need
to associate your wireless device with the wireless gateway once the gateway
is operational. Follow the directions provided with your wireless device for
associating with a wireless access point.
More information about the factory default configuration of your wireless
gateway can be found later in this user guide in Configure Wireless Settings
(on page 81).
5 Locate the AC power cord provided with your residential gateway. Insert one
end of the power cord into the AC connector on the back of the residential
gateway. Then, plug the AC power cord into an AC outlet to power-up the
residential gateway. The residential gateway will perform an automatic search to
locate and sign on to the broadband data network. This process may take up to 25 minutes. The modem will be ready for use when the POWER, DS, US, and
ONLINE LEDs on the front panel of the residential gateway stop blinking and
remain on continuously.
6 Plug in and power on your PC and other home network devices. The LINK LED
on the residential gateway corresponding to the connected devices should be on
or blinking.
7 Once the residential gateway is online, most Internet devices will have
immediate Internet access.
Notes:
For Internet devices other than PCs, refer to the DHCP or IP Address
configuration section of the User Guide or Operations Manual for those
devices.
When using MoCA, we recommend that you install a point of entry filter to
contain the MoCA signal within your home network. Contact your service
provider for more information about your MoCA network.
On some occasions, the MoCA signal may affect the operation of other
devices connected to your home coax network. Installation of a MoCA (lowpass) filter at the coax input of the affected devices may restore the normal
operation.
4025083 Rev A 25
How Do I Configure My DOCSIS Residential Gateway?
How Do I Configure My DOCSIS Residential Gateway?
To configure your residential gateway, you must first access the WebWizard
configuration pages. This section provides detailed instructions and procedures for
accessing the WebWizard pages and for configuring your residential gateway to
operate correctly. This section also presents examples and descriptions of each
WebWizard configuration page. Use the WebWizard pages to customize your
residential gateway to your needs rather than using the default settings. The
WebWizard pages in this section are organized in the order shown on the Setup
page.
Important: The WebWizard pages and the examples shown in this section are for
illustration purposes only. Your pages may differ from the pages shown in this
guide. The pages shown in this guide also represent the default values for the
device.
Note: If you are not familiar with the network configuration procedures detailed in
this section, contact your service provider before you attempt to change any of the
residential gateway default settings.
Logging in to the Gateway for the First Time
The default configuration of the gateway uses IP address 192.168.0.1. If you have
connected the gateway correctly and you have properly configured your computer,
use the following steps to log in to the gateway as an administrator.
1 On your PC, open the web browser that you prefer to use.
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2 In the address field, enter the following IP address: 192.168.0.1. A Status DOCSIS
WAN login page similar to the following page opens.
3 On the Status DOCSIS WAN page, leave the User Name and Password field
blank and click Log In. The gateway opens with an Administration Management
page in the forefront. You can use the Administration Management page to
change your User Name and Password.
At this point you are logged into the gateway. You can select any of the setup
and management web pages. However, you were directed to the Administration
Management to serve as a reminder to set up a new password.
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Important: We highly recommend that you set up a new password to safeguard
against the possibility of Internet attacks that look for devices operating with
well-known or factory default user names and/or passwords.
4 On the Administration Management page, create a User Name and Password
and then click Save Settings. Once you save the settings for your User Name and
Password on the Administration Management page, the Setup Quick Setup page
opens.
Important: You have the option to leave the password field blank (factory
default). However, if you do not change your User Name and Password, you
will be directed to the Administrative Management page each time you access
the gateway. This serves as a reminder to set up your personalized password.
Once you have personalized your Password, subsequent logins will take you
directly to the Setup Quick Setup page.
5 After you make your selections, click Save Settings to apply your changes or
Cancel Changes to cancel.
Setup > Lan Setup
The Setup Lan Setup page allows you to configure the settings for the Local Area
Network (LAN) in your home. These settings include the range of IP addresses that
define the LAN itself as well as how the addresses are assigned (automatically by
DHCP or manually) as new devices are added to the network.
Important: Unless you are knowledgeable about administering IP addresses, we
recommend that you do not change these settings. If you change these values
incorrectly, you can lose Internet access.
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Section
Field Description
Network Setup
(LAN)
Gateway IP
Local IP Address
The base IP address of the private home LAN. The factory default
LAN IP Address is 192.168.0.1.
Subnet Mask
The subnet mask for your LAN
Select the Lan Setup tab to open the Setup Lan Setup page.
Configuring Your Network Settings
Use the descriptions and instructions in the following table to configure the network
settings for your residential gateway. After you make your selections, click Save
Settings to apply your changes or click Cancel Changes to cancel.
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Section
Field Description
Network Address
Server Settings
(DHCP)
DHCP Server
Allows you to enable or disable the DHCP server in the
residential gateway. The DHCP server is used to automatically
allocate IP addresses to devices as they are attached to your home
network.
Connected Devices Summary page
Click Connected Devices Summary in the Lan Setup page. The
Connected Devices Summary page opens. This page is a pop-up
window that displays the MAC Address and IP Address of the
devices that are connected to the residential gateway.
Pre-assigned DHCP IP Address page
Click Pre-assigned DHCP IP Addresses in the Lan Setup page.
The Pre-assigned DHCP IP addresses page opens. This page
allows you to assign a specific IP address to a PC or other device
when they request an IP address using DHCP. Only addresses
within the range of the gateway's DHCP address pool can be
reserved with this feature.
Notes:
– The Add Static IP button adds the Static IP address to the
list of pre-assigned IP addresses.
– The Remove Static IP button removes the Static IP
address from the list of pre-assigned IP addresses
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