Cisco Systems EPC3825, 4034138, 4034441, DPC3825 User Manual
Cisco Model DPC3825 and EPC3825
8x4 DOCSIS 3.0 Wireless
Residential Gateway User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2
Introduction ............................................................................................................... 12
What's In the Carton? ............................................................................................... 14
Front Panel Description ........................................................................................... 15
Back Panel Description ............................................................................................ 16
What Are the System Requirements for Internet Service? .................................. 18
How Do I Subscribe to High-Speed Internet Service? ......................................... 19
Where Is the Best Location for My DOCSIS Residential Gateway? .................. 20
How Do I Mount the Modem on a Wall? (Optional) ........................................... 21
How Do I Connect My Gateway for Internet Service? ........................................ 24
How Do I Configure My DOCSIS Residential Gateway? ................................... 26
Configure Wireless Settings .................................................................................... 35
Configure Security .................................................................................................... 51
Control Access to the Gateway ............................................................................... 60
Configure Applications and Gaming ..................................................................... 69
Manage the Gateway ................................................................................................ 75
Monitor Gateway Status .......................................................................................... 84
Frequently Asked Questions ................................................................................... 91
Tips for Improved Performance ............................................................................. 95
Front Panel LED Status Indicator Functions ......................................................... 96
Notices ...................................................................................................................... 100
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Install ers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attent ion des instal lateurs de r éseaux câ blés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
2 4021196 Rev B
IMPORTANT SAFETY INSTRUCT IONS
Mitteilung für CATV -Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a l os instalad ores de sist emas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
4021196 Rev B 3
IMPORTANT SAFETY INSTRUCTIONS
Do not block any ventilation openings. Install in accordance with the manufacturer's
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
IMPORT AN T SAFETY I NSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7)
instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods of
time.
14) Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source W arni ng
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
protection against voltage surges and built-up static charges.
4 4021196 Rev B
IMPORTANT SAFETY INSTRUCT IONS
Protect the Product from Lightni ng
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
V erify the Pow er Source from the On/Of f Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect from Expos ure to Moist ure and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service W arnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
4021196 Rev B 5
IMPORTANT SAFETY INSTRUCTIONS
Check Product Safet y
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving I t
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
20090915_Modem No Battery_Safet y
6 4021196 Rev B
IMPORTANT SAFETY INSTRUCT IONS
4021196 Rev B 7
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Co nformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
DOCSIS Residential Gateway
Model: DPC3825/EPC3825
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
IMPORTANT SAFETY INSTRUCTIONS
8 4021196 Rev B
Dynamic Frequency S election (DF S) Dual Band Fr equencie s
Some configurations of this product may operate in the 5150-5250MHz and
5470-5725MHz bands. If you select a channel in these frequency ranges, the product is
restricted to indoor operation only per FCC guidance. The use of this product on the affected
frequencies when outside is in non-compliance of the FCC regulations and guidelines.
Radiation Exposure St atements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation
distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
EU
This system has been evaluated for RF exposure for humans in reference to the ICNIRP
(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was
based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or
reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from
300 MHz to 40 GHz. The minimum separation distance from the antenna to general
bystander is 20 cm (7.9 inches).
Australia
This system has been evaluated for RF exposure for humans as referenced in the Australian
Radiation Protection standard and has been evaluated to the ICNIRP (International
Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance
from the antenna to general bystander is 20 cm (7.9 inches).
20091016 FCC DSL_Dom and Intl
IMPORTANT SAFETY INSTRUCTIONS
4021196 Rev B 9
CE Compliance
Declaration of C onformit y with Regard to t he EU Directi ve 1999/5/ EC (R&TTE Directiv e)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
IMPORTANT SAFETY INSTRUCTIONS
10 4021196 Rev B
Note: The full declaration of conformity for this product can be found in the Declarations of
Conformity and Regulatory Information section of the appropriate product hardware
installation guide, which is available on Cisco.com.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1 and EN 301 489-17
Safety: EN 60950 and EN 50385
The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following European directives:
-1999/5/EC
National Restri ctions
This product is for indoor use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483,5 MHz. There are no restrictions when used in other parts of
the 2,4 GHz band. Check http://www.arcep.fr/ for more details.
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please check http://www.comunicazioni.it/it/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.
IMPORTANT SAFETY INSTRUCT IONS
4021196 Rev B 11
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
Antennas
Use only the antenna supplied with the product.
20090312 CE_Gateway
Introduction
Introduction
Welcome to the exciting world of high-speed Internet service. Your new Cisco®
Model DPC3825 DOCSIS
Gateway is a cable modem that meets industry standards for high-speed data
connectivity. The DPC3825 and EPC3825 residential gateway delivers data and
wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in
the home or small office and support high-speed data access, all in one device. With
a DPC3825 or EPC3825 residential gateway, your Internet enjoyment, home and
business communications, and personal productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC3825 and EPC3825 residential
gateway for high-speed Internet for your home or office. Refer to the appropriate
section in this guide for the specific information you need for your situation. Contact
your service provider for more information about subscribing to these services.
Benefits and Featur es
Your new DPC3825 and EPC3825 residential gateway offers the following
outstanding benefits and features:
Compliant with DOCSIS 3.0, 2.0, and 1.x standards along with PacketCable™
and EuroPacketCable™ specifications to deliver high-end performance and
reliability
®
3.0 or EPC3825 EuroDOCSIS™ Wireless Residential
High performance broadband Internet connectivity to energize your online
experience
Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity
802.11n Wireless Access Point
Wireless Protected Setup (WPS), including a push button switch to activate WPS
for simplified and secure wireless setup
User configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access
Attractive compact design that allows for vertical, horizontal, or wall-mounted
operation
12 4021196 Rev B
Introduction
Color-coded interface ports and corresponding cables simplify installation and
setup
DOCSIS-5 compliant LED labeling and behavior provides a user and technician
friendly method to check operational status and act as a troubleshooting tool
Allows automatic software upgrades by your service provider
4021196 Rev B 13
What's In the Carton?
What's In the Carton?
When you receive your wireless residential gateway, you should check the
equipment and accessories to verify that each item is in the carton and that each item
is undamaged. The carton contains the following items:
One of the DOCSIS Residential
Gateway models (DPC3825 or
EPC3825)
One wall-mount style power adapter
(models requiring external power
supply)
OR
One desktop-style power adapter
(models requiring external power
supply)
One Ethernet cable (CAT5/RJ-45)
One CD-ROM
If any of these items are missing or damaged, please contact your service provider
for assistance.
Note: You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your wireless residential gateway.
14 4021196 Rev B
Front Panel Description
Front Panel Description
The front panel of your residential gateway provides LED status indicators that
indicate how well and at what state your residential gateway is operating. See Front
Panel LED Status Indicator Functions (on page 96), for more information on front
panel LED status indicator functions.
Model DPC3825 shown here
1 POWER—ON, power is applied to the wireless residential gateway
2 DS—ON, the wireless residential gateway is receiving data from the cable
network
3 US—On, the wireless residential gateway is sending data to the cable
network
4 ONLINE—ON, the wireless residential gateway is registered on the
network and fully operational
5 ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports.
BLINKING indicates that data is being transferred over the Ethernet
connection
6 USB—ON, a device is connected to the USB port. BLINKING indicates that
data is being transferred over the USB connection
7 WIRELESS LINK—ON, the Wireless Access Point is operational.
BLINKING indicates that data is being transferred over the wireless
connection. OFF indicates that the wireless access point has been disabled
by the user
8 WIRELESS SETUP—OFF (normal condition) wireless setup is not active.
BLINKING indicates the user has activated wireless setup to add new
wireless clients on the wireless network
4021196 Rev B 15
Back Panel Description
Back Panel Description
The following illustrations show the description and function of the back panel
components on the Cisco DPC3825 residential gateway.
1 POWER—Connects the residential gateway to the AC power adapter that is
provided with your residential gateway
CAUTION:
Avoid damage to your equipment. Only use the power supply
that is provided with your residential gateway.
2 ON/OFF SWITCH (European models only)—Allows you to power of the
residential gateway without removing the power cord
3 MAC ADDRESS LABEL—Displays the MAC address of the residential gateway
4 USB—Connects to selected client devices
5 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC
or your home network
6 CABLE—F-connector connects to an active cable signal from your service
provider
7 WIRELESS SETUP—Pressing this switch initiates wireless setup, this feature
allows the user to add new Wireless Protected Setup (WPS) compliant wireless
clients to the home network
16 4021196 Rev B
Back Panel Description
8 RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA.
Pressing the switch for more than ten seconds first causes a reset-to-factorydefault of all settings and then reboots the gateway
CAUTION:
The Reset button is for maintenance purposes only. Do not use
unless instructed to do so by your cable service provider. Doing
so may cause you to lose any cable modem settings you have
selected.
4021196 Rev B 17
What Are the System Requirements for Internet Service?
What Are the System Requirements for Internet Service?
To ensure that your residential gateway operates efficiently for high-speed Internet
service, verify that all of the Internet devices on your system meet or exceed the
following minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum System Requi rements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
Minimum System Requi rements for M acintosh
MAC OS 7.5 or later
32 MB of RAM
System Requireme nts for an Ether net Connectio n
A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed
18 4021196 Rev B
How Do I Subscribe to High-Speed Internet Service?
How Do I Subscribe to High-Speed Internet Service?
Before you can use your residential gateway, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the options in this
section.
I Do Not Have a High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem (CM MAC)
Other MAC address numbers as needed
These numbers appear on a bar code label located on the residential gateway. The
serial number consists of a series of alphanumeric characters preceded by S/N. The
MAC address consists of a series of alphanumeric characters preceded by CM MAC.
The following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
I Al ready Have an Exi sting High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the residential gateway.
Refer to the serial number and MAC address information listed previously in this
section.
4021196 Rev B 19
Where Is the Best Location for My DOCSIS Residential Gateway?
Where Is the Best Location for My DOCSIS Residential
Gateway?
The ideal location for your residential gateway is where it has access to outlets and
other devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your residential gateway. Read this
user guide thoroughly before you decide where to place your residential gateway.
Consider these recommendations:
Choose a location close to your computer if you will also use the residential
gateway for high-speed Internet service.
Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected area.
Choose a location so that there is plenty of room to guide the cables away from
the modem without straining or crimping them.
Airflow around the residential gateway should not be restricted.
Read this user guide thoroughly before installing the residential gateway.
20 4021196 Rev B
How Do I Mount the Modem on a Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional)
You can mount the residential gateway on a wall using two wall anchors, two
screws, and the mounting slots located on the unit. The modem can be mounted
vertically or horizontally.
Before Y ou Begin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the residential gateway
without strain. Leave sufficient clearance between the bottom of the residential
gateway and any flooring or shelving underneath to allow access to cabling. In
addition, leave enough slack in all cables so that the residential gateway can be
removed for any required maintenance without disconnecting the cables. Also,
verify that you have the following items:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mounting illustrations shown on the following pages
Mount the modem as shown in one of the following illustrations.
4021196 Rev B 21
How Do I Mount the Modem on a Wall? (Optional)
Location and Dimen sions of the W al l-Mounting Slots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.
22 4021196 Rev B
How Do I Mount the Modem on a Wall? (Optional)
Mounting the Resi dential Gat eway on a W all
1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches
apart.
Note: The preceding graphic illustrates the location of the mounting holes on the
back of the residential gateway.
2 Are you mounting the residential gateway into a drywall or concrete surface
where a wooden stud is available?
If yes, go to step 3.
If no, drive the anchor bolts into the wall, and install the mounting screws
into the anchor bolts; leave a gap of about 1/4-inch between the screw head
and the wall. Then, go to step 4.
3 Install the mounting screws into the wall; leave a gap of about 1/4-inch between
the screw head and the wall. Then, go to step 4.
4 Verify that no cables or wires are connected to the residential gateway.
5 Lift the residential gateway into position. Slip the large end of both mounting
slots (located in the back of the residential gateway) over the mounting screws,
and then slide the residential gateway down until the narrow end of the keyhole
slot contacts the screw shaft.
Important: Verify that the mounting screws securely support the residential
gateway before you release the unit.
4021196 Rev B 23
How Do I Connect My Gateway for Internet Service?
How Do I Connect My Gateway for Internet Service?
You can use your residential gateway to provide Internet access, and you can share
that Internet connection with other Internet devices in your home or office. Sharing
one connection among many devices is called networking.
Connecting and Inst alling I nternet Devices
Professional installation may be available. Contact your local service provider for
further assistance.
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
Connecting the Residential Gateway for High-Speed Data Service
The following installation procedure ensures proper setup and configuration for the
residential gateway.
1 Choose an appropriate and safe location to install the residential gateway (close
to a power source, an active cable connection, your PC—if using high-speed
Internet).
WARNING:
To avoid personal injury, follow the installation instructions in the exact
order shown.
Wiring and connections must be properly insulated to prevent electrical
shock.
Disconnect power from the residential gateway before attempting to
connect to any device.
2 Power off your PC and other networking device; then, unplug them from the
power source.
24 4021196 Rev B
How Do I Connect My Gateway for Internet Service?
3 Connect the active RF coaxial cable from your service provider to the coax
connector labeled CABLE on the back of the residential gateway.
Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection,
you will need to install a cable signal splitter (not included). Always check with
your service provider before using a splitter as a splitter may degrade the signal.
4 Connect your PC to the residential gateway using either of the following
methods.
Ethernet Connection: Locate the yellow Ethernet cable, connect one end of
the Ethernet cable to the Ethernet port on your PC, and connect the other end
to the yellow ETHERNET port on the back of the residential gateway.
Note: To install more Ethernet devices than ports provided on the residential
gateway, use an external multi-port Ethernet switch(s).
Wireless: Make sure that your wireless device is powered up. You will need
to associate your wireless device with the wireless gateway once the gateway
is operational. Follow the directions provided with your wireless device for
associating with a wireless access point.
More information about the factory default configuration of your wireless
gateway can be found later in this user guide in Configure Wireless Settings
(on page 35).
5 Locate the AC power cord provided with your residential gateway. Insert one
end of the power cord into the AC connector on the back of the residential
gateway. Then, plug the AC power cord into an AC outlet to power-up the
residential gateway. The residential gateway will perform an automatic search to
locate and sign on to the broadband data network. This process may take up to 25 minutes. The modem will be ready for use when the POWER, DS, US and
ONLINE LEDs on the front panel of the residential gateway stop blinking and
remain on continuously.
6 Plug in and power on your PC and other home network devices. The LINK LED
on the residential gateway corresponding to the connected devices should be on
or blinking.
7 Once the residential gateway is online, most Internet devices will have
immediate Internet access.
Note: If your PC does not have Internet access, refer to Frequently Asked
Questions (on page 91) for information on how to configure your PC for TCP/IP.
For Internet devices other than PCs, refer to the DHCP or IP Address
configuration section of the User Guide or Operations Manual for those devices.
4021196 Rev B 25
How Do I Configure My DOCSIS Residential Gateway?
How Do I Configure My DOCSIS Residential Gateway?
To configure your residential gateway, you must first access the WebWizard
configuration pages. This section provides detailed instructions and procedures for
accessing the WebWizard pages and for configuring your residential gateway to
operate correctly. This section also presents examples and descriptions of each
WebWizard configuration page. Use the WebWizard pages to customize your
residential gateway to your needs rather than using the default settings. The
WebWizard pages in this section are organized in the order shown on the Setup
page.
Important: The WebWizard pages and the examples shown in this section are for
illustration purposes only. Your pages may differ from the pages shown in this
guide. The pages shown in this guide also represent the default values for the
device.
Note: If you are not familiar with the network configuration procedures detailed in
this section, contact your service provider before you attempt to change any of the
residential gateway default settings.
Logging in to the Gat eway for the First T ime
The default configuration of the gateway uses IP address 192.168.0.1. If you have
connected the gateway correctly and you have properly configured your computer,
use the following steps to log in to the gateway as an administrator.
1 On your PC, open the web browser that you prefer to use.
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2 In the address field, enter the following IP address: 192.168.0.1. A Status DOCSIS
WAN login page similar to the following page opens.
3 On the Status DOCSIS WAN page, leave the User Name and Password field
blank and click Log In. The gateway opens with an Administration Management
page in the forefront. You can use the Administration Management page to set
your User Name and Password.
Important: We highly recommend that you set up a new password to safeguard
against the possibility of Internet attacks that look for devices operating with
well-known or factory default user names and/or passwords.
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4 On the Administration Management page, create a User Name and Password
and then click Save Settings. Once you save the settings for your User Name and
Password on the Administration Management page, the Setup Quick Setup page
opens.
Important: You have the option to leave the password field blank (factory
default). However, if you do not change your User Name and Password, you
will be directed to the Administrative Management page each time you access
the gateway. This serves as a reminder to set up your personalized password.
Once you have personalized your Password, subsequent logins will take you
directly to the Setup Quick Setup page.
5 After you make your selections, click Save Settings to apply your changes or
Cancel Changes to cancel.
Setup > Quick Setup
The Setup Quick Setup page is the first page to open after you have logged on to
your gateway. You can use the settings on this page to change your password and to
configure the WLAN.
Important: The settings on this page are unique to your device. If you choose, you
do not need to make any changes to the settings on this page. These default settings
are all that you need to operate a secure wireless network.
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Configuring Quick Settings
Use the descriptions and instructions in the following table to configure the network
settings for the device. After you make your selections, click Save Settings to apply
your changes or click Cancel Changes to cancel.
Section Field Description
Change Password User Name
Displays the user name for the operator currently logged in
Change Password to
Allows you to change your password
Re-Enter New Password
Allows you to re-enter the new password. You must enter the same
password as the one entered in the field Change Password to
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Section
Field Description
WLAN Wireless Network
Allows you to enable or disable the wireless network. Select the
desired option:
Enable
Disable
Wireless Network Name (SSID)
Allows you to enter a name for your wireless network or to use the
default value. The value you enter he will be viewable on PCs and
other wireless client devices such as the wireless network name.
Note: The factory default Service Set Identifier (SSID) is either the
last 6 characters of the CM MAC Address or the SSID as identified on
the product label.
Some service providers supply a special wireless configuration card
that provides the SSID information and wireless security
information.
Wireless Security Mode
Allows you to select a wireless security mode to help protect your
network. If you select Disable then your wireless network is not
secure and any wireless device within range may connect to it. See
Wireless Security (on page 39) for detailed descriptions of wireless
security modes.
Note: The factory default Wireless Security Mode is WPA or
WPA2-Personal.
Encryption
Allows you to select a level of encryption based on the wireless
security mode you choose. See Wireless Security (on page 39) for
detailed descriptions of encryption.
Pre-Shared Key
The pre-shared key for the device. The key can be from 8 to 63
characters. The factory default Pre-Shared Key is equal to the 9-digit
serial number of your gateway. The serial number can be found on
the rating label attached to your wireless gateway.
Note: Your service provider may provide you with a wireless
configuration card that contains SSID and wireless security
configuration information for your home network that may differ
from what is described above.
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