Installing and Formatting Cisco 2691, Cisco 3631
and Cisco 3700 CompactFlash Memory Cards
Product Numbers: MEM2691-32CF=, MEM2691-64CF=, MEM2691-128CF=, MEM3631-32CF=, MEM3631-64CF=,
MEM3631-128CF=, MEM3725-32CF=, MEM3725-64CF=, MEM3725-128CF=, MEM3745-32CF=, MEM3745-64CF=,
MEM3745-128CF=
This document describes how to install Cisco 2691, Cisco 3631, and Cisco 3700 CompactFlash memory
cards in Cisco modular routers which use Cisco 2691, Cisco 3631, or Cisco 3700 CompactFlash
memory. This document also contains procedures for formatting the CompactFlash cards with a Class B
Flash file system (low end file system) or a Class C Flash file system (similar to DOS), and it describes
how to perform file and directory operations in each file system. Some Cisco routers have an external
CompactFlash memory card that resides in a slot in the rear panel; some have an internal CompactFlash
memory card that mounts on a connector on the CPU/mainboard; and some have both. Cisco 2691,
Cisco 3631, and Cisco 3700 CompactFlash memory cards are available with 32, 64, or 128 MB of
memory.
Use this document with the Cisco 2600 Series, 3600 Series, and 3700 Series Regulatory Compliance and
Safety Information document, which shipped with your router. If you have questions or need help, refer
to the “Obtaining Documentation” section on page 31.
This document contains the following sections:
• Preventing Electrostatic Discharge Damage, page 2
• External CompactFlash Memory Card Installation and Removal, page 2
• Internal CompactFlash Memory Card Installation and Removal, page 4
• Formatting Procedures for CompactFlash Memory Cards, page 20
• File and Directory Procedures, page 23
• Obtaining Documentation, page 31
• Obtaining Technical Assistance, page 32
Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
A printed version of this document is an uncontrolled copy. Company Confidential
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Preventing Electrostatic Discharge Damage
Preventing Electrostatic Discharge Damage
CompactFlash memory cards are sensitive to electrostatic discharge (ESD) damage. ESD damage, which
can occur when electronic cards or components are handled improperly, results in complete or
intermittent failures.
Follow these guidelines to prevent ESD damage:
• Always use an ESD wrist or ankle strap and ensure that it makes good skin contact.
• Connect the equipment end of the strap to an unfinished chassis surface.
• Place a removed CompactFlash memory card on an antistatic surface or in a static shielding bag. If
the card will be returned to the factory, immediately place it in a static shielding bag.
• Avoid contact between the card and clothing. The wrist strap protects the card from ESD voltages
on the body only; ESD voltages on clothing can still cause damage.
• Do not remove the wrist strap until the installation is complete.
Caution For safety, periodically check the resistance value of the antistatic strap. The measurement should be
between 1 and 10 megohms (Mohms).
March 2002
Tools and Equipment Needed
You need the following tools and equipment to remove and install CompactFlash memory cards:
• ESD-preventive wrist strap
• Antistatic bag or mat
• Number 2 Phillips screwdriver or flat blade screwdriver (only for internally mounted CompactFlash
memory cards)
External CompactFlash Memory Card Installation and Removal
Complete the appropriate procedure below for installing or removing a CompactFlash memory card if
your Cisco router has an external CompactFlash memory card.
If you have questions or need assistance, see the “Obtaining Technical Assistance” section on page 32.
External CompactFlash memory-card slots are located as shown in Figure 1, Figure 2, and Figure 3.
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
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External CompactFlash Memory Card Installation and Removal
Figure 1 External CompactFlash Slot Location in a Cisco 2691 Router
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Figure 2 External CompactFlash Slot Location in a Cisco 3725 Router
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Compact Flash
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Figure 3 External CompactFlash Slot Location in a Cisco 3745 Router
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Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
3
Internal CompactFlash Memory Card Installation and Removal
Removing a CompactFlash Memory Card from an External Slot
Complete the following steps to remove a CompactFlash memory card from an external slot:
Caution If the CF LED is lit or blinking, do not remove the CompactFlash memory card. The router might
reload, or the CompactFlash memory card can be damaged.
Step 1 Locate the CompactFlash memory card in its slot in the front panel of the chassis. (See Figure 1,
Figure 2, and Figure 3.)
Step 2 Move the release button, located next to the slot, to its fully extended position, and press the button to
unseat the card.
Step 3 Carefully pull the card out of the slot.
Step 4 Place the removed CompactFlash memory card on an antistatic surface or in a static shielding bag.
March 2002
Installing a CompactFlash Memory Card in an External Slot
Complete the following steps to install a CompactFlash memory card:
Step 1 Locate the CompactFlash memory-card slot in the front panel of the chassis. (See Figure 1, Figure 2,
and Figure 3.)
Step 2 With the label facing up, insert the connector end of the CompactFlash memory card into the slot until
the card is seated in the connector and the release button is pushed out. The card is keyed so that it
cannot be inserted wrong.
Step 3 Pull the release button out and move it to the left, to latch the card in the slot.
Step 4 Refer to the “Formatting Procedures for CompactFlash Memory Cards” section on page 20 for
instructions on formatting the CompactFlash memory card.
Internal CompactFlash Memory Card Installation and Removal
Complete the appropriate procedure below for installing or removing a CompactFlash memory card
mounted internally on the CPU/mainboard. To access the internal CompactFlash memory card, you need
to either remove the chassis cover or slide the CPU/mainboard out, depending on the platform. For
Cisco 2691, Cisco 3631, and Cisco 3725 routers, refer to the “Removing the Chassis Cover” section on
page 9. For Cisco 3745 routers, refer to the “Removing a Plug-in CPU/Mainboard” section on page 7.
If you have questions or need assistance, see the “Obtaining Technical Assistance” section on page 32.
Internal CompactFlash memory card connectors are located as shown in Figure 4, Figure 5, Figure 6,
and Figure 7.
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
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Internal CompactFlash Memory Card Installation and Removal
Figure 4 Internal CompactFlash Memory Card Location in a Cisco 2691
Compact Flash
memory card
Retention screw
62478
Figure 5 Internal CompactFlash Memory Card Location in a Cisco 3631
Compact Flash
memory card
Retention screw
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Internal CompactFlash Memory Card Installation and Removal
Figure 6 Internal CompactFlash Memory Card Location in a Cisco 3725
Compact Flash
memory card
Retention screw
March 2002
62480
Figure 7 Internal CompactFlash Memory Card Location in a Cisco 3745
Compact Flash
memory card
Plug-in mainboard
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Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
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March 2002
Removing a Plug-in CPU/Mainboard
This section describes how to access a CompactFlash memory card mounted on a CPU/mainboard that
slides out of the chassis. You need a number 2 Phillips or flat-blade screwdriver to complete this
procedure.
Cisco 3745 routers have a plug-in CPU/mainboard.
Observe the following precaution if your router uses AC power:
Internal CompactFlash Memory Card Installation and Removal
Warning
Do not touch the power supply when the power cord is connected. For systems with a power
switch, line voltages are present within the power supply even when the power switch is OFF and
the power cord is connected. For systems without a power switch, line voltages are present within
the power supply when the power cord is connected. To see translations of the various warnings
that appear in this publication, refer to the Regulatory Compliance and Safety Information
document that accompanied this device.
Observe the following precaution if your router uses DC power:
Warning
Before performing any of the following procedures, ensure that power is removed from the DC
circuit. To ensure that all power is OFF, locate the circuit breaker on the panel board that services
the DC circuit, switch the circuit breaker to the OFF position, and tape the switch handle of the
circuit breaker in the OFF position. To see translations of the various warnings that appear in this
publication, refer to the Regulatory Compliance and Safety Information document that
accompanied this device.
Complete the following procedure to remove the CPU/mainboard from the chassis:
Step 1 Power OFF the router. However, to channel ESD voltages to ground, do not unplug the power cable.
Caution The Cisco 3745 can have more than one power supply. Be sure that all power supplies are powered
OFF, and that the LEDs are all dark.
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Step 2 Place the router on a flat surface so that the front panel is facing you, and open the small access panel at
the right-hand edge of the front panel.
Step 3 Loosen the two captive screws located behind the access panel. (See Figure 8.)
Step 4 Open the front panel to the straight-out position, and lift it off its hinges. (See Figure 8.)
Step 5 Loosen the captive retention screws; there is one at each side of the CPU/mainboard. (See Figure 9.)
Step 6 Pull the ejector levers at both sides, and carefully pull the CPU/mainboard straight out of the chassis.
Place it on an antistatic surface. (See Figure 9.)
Step 7 When you are ready to reinstall the CPU/mainboard, refer to the “Reinstalling a Plug-in
CPU/Mainboard” section on page 14.
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
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Internal CompactFlash Memory Card Installation and Removal
Figure 8 Removing the Front Panel from a Cisco 3745 Router
March 2002
Hinges
62481
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
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Internal CompactFlash Memory Card Installation and Removal
Figure 9 Removing the CPU/Mainboard from a Cisco 3745 Router
Captive
retention
screw
62489
Removing the Chassis Cover
This section describes how to remove the chassis cover to access internally mounted CompactFlash
memory cards. You need a number 2 Phillips or flat-blade screwdriver to complete this procedure.
You must remove the chassis cover from Cisco 2691, Cisco 3631, and Cisco 3725 routers.
Observe the following precaution if your router uses AC or DC power:
Warning
Do not touch the power supply when the power cord is connected. For systems with a power
switch, line voltages are present within the power supply even when the power switch is OFF and
the power cord is connected. For systems without a power switch, line voltages are present within
the power supply when the power cord is connected. To see translations of the various warnings
that appear in this publication, refer to the Regulatory Compliance and Safety Information
document that accompanied this device.
Observe the following precaution if your router uses DC power:
Captive
retention
screw
Ejector levers
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Warning
Before performing any of the following procedures, ensure that power is removed from the DC
circuit. To ensure that all power is OFF, locate the circuit breaker on the panel board that services
the DC circuit, switch the circuit breaker to the OFF position, and tape the switch handle of the
circuit breaker in the OFF position. To see translations of the various warnings that appear in this
publication, refer to the Regulatory Compliance and Safety Information document that
accompanied this device.
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
9
Internal CompactFlash Memory Card Installation and Removal
Complete the following procedure to remove the chassis cover:
Step 1 Power OFF the router. However, to channel ESD voltages to ground, do not unplug the power cable.
March 2002
Warning
Before opening the chassis, disconnect the telephone-network cables to avoid contact with
telephone-network voltages. To see translations of the various warnings that appear in this
publication, refer to the Regulatory Compliance and Safety Information document that
accompanied this device.
Step 2 Disconnect all network interface cables from the rear panel.
Step 3 Place the router on a flat surface. Remove the screws located on top of the cover (five screws on a
Cisco 2691 or Cisco 3631 router; six screws on a Cisco 3725 router). Set the screws aside in a safe
place.
Step 4 Rotate the cover up to a 45-degree angle. (See Figure 10, Figure 11, or Figure 12.)
Step 5 Slide the cover to the side (away from the side with the fans) until the tabs are free from the slots. (See
Figure 10, Figure 11, or Figure 12.)
To replace the cover, see the “Reinstalling the Cover on a Cisco Router” section on page 16.
10
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Internal CompactFlash Memory Card Installation and Removal
Figure 10 Removing the Cover from a Cisco 2691
2
1
1 Lift cover 2 Slide cover
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Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
11
Internal CompactFlash Memory Card Installation and Removal
Figure 11 Removing the Cover from a Cisco 3631
March 2002
2
1
1 Lift cover 2 Slide cover
62483
12
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
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Internal CompactFlash Memory Card Installation and Removal
Figure 12 Removing the Cover from a Cisco 3725
2
1
1 Lift cover 2 Slide cover
Removing an Internal CompactFlash Memory Card
Cisco 2691 routers, Cisco 3631 routers, and Cisco 3700 series routers have an internal connector on the
CPU/mainboard that may hold a CompactFlash memory card.
After removing the plug-in CPU/mainboard or the chassis cover as described in the “Removing a Plug-in
CPU/Mainboard” section on page 7 or in the “Removing the Chassis Cover” section on page 9, complete
the following steps to remove an internal CompactFlash memory card from the router:
Step 1 Locate the CompactFlash memory card on the CPU/mainboard. (See Figure 4, Figure 5, Figure 6, or
Figure 7.)
Step 2 If there is a retention screw, remove it from the standoff, using the Phillips screwdriver; save the
retention screw for reinstallation.
Step 3 Carefully pull the CompactFlash memory card free from the connector.
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Internal CompactFlash Memory Card Installation and Removal
Step 4 Place the removed CompactFlash memory card on an antistatic surface or in a static shielding bag.
Installing an Internal CompactFlash Memory Card
Cisco 2691 routers, Cisco 3631 routers, and Cisco 3700 series routers have an internal connector for a
Compact Flash memory card. You can install a CompactFlash memory card with 32-, 64-, or 128-MB of
memory.
Complete the following steps to install an internal CompactFlash memory card:
Step 1 Locate the CompactFlash memory-card connector on the CPU/mainboard. (See Figure 4, Figure 5,
Figure 6, or Figure 7.)
Step 2 Insert the connector end of the CompactFlash memory card into the connector until the card is seated in
the connector. The card is keyed so that it cannot be inserted incorrectly.
Step 3 If there was a retention screw, reinstall it in the standoff.
Step 4 Install the plug-in CPU/mainboard or the chassis cover as described in the “Reinstalling a Plug-in
CPU/Mainboard” section on page 14 or the “Reinstalling the Cover on a Cisco Router” section on
page 16.
Step 5 Refer to the “Formatting Procedures for CompactFlash Memory Cards” section on page 20 for
instructions on formatting the CompactFlash memory card.
March 2002
Reinstalling a Plug-in CPU/Mainboard
This section describes how to reinstall a plug-in CPU/mainboard. You need a number 2 Phillips
screwdriver or flat blade screwdriver to complete this procedure:
Step 1 Place the chassis so the empty CPU/mainboard slot faces you.
Step 2 Make sure that the ejector levers are fully open. Carefully insert the CPU/mainboard into the chassis
slot until the connector is engaged, then close the ejector levers to fully seat the CPU/mainboard
connector. (See Figure 13.)
14
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Internal CompactFlash Memory Card Installation and Removal
Figure 13 Inserting Plug-in CPU/Mainboard into a Cisco 3745 Chassis
Captive
retention
screw
62489
Captive
retention
screw
Step 3
Step 4 Hold the front panel straight out from the chassis, engage the hinges, and close the front panel. (See
Tighten the two captive retention screws; there is one at each edge of the CPU/mainboard.
Ejector levers
Figure 14.)
Step 5 Tighten the two captive screws behind the small access panel at the right-hand edge.
Step 6 Power ON the router.
Observe the following precaution if your router uses DC power:
Warning
After wiring the DC power supply, remove the tape from the circuit breaker switch handle and
reinstate power by moving the handle of the circuit breaker to the ON position. To see translations
of the various warnings that appear in this publication, refer to the Regulatory Compliance and
Safety Information document that accompanied this device.
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Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
15
Internal CompactFlash Memory Card Installation and Removal
Figure 14 Installing the Front Panel on a Cisco 3745 Router
Hinges
March 2002
62782
2
1
Reinstalling the Cover on a Cisco Router
Caution Before reinstalling the cover on the router, make sure that all cables are secured, and are not in danger
of being pinched or cut.
This section describes how to reinstall the router cover. You need a number 2 Phillips screwdriver or flat
blade screwdriver to complete this procedure:
Access door
Front panel
16
Step 1 Place the chassis on a flat surface.
Step 2 Hold the cover at a 45-degree angle, and insert the tabs into the slots along the front (bezel) edge of the
chassis. (See Figure 15, Figure 16, or Figure 17.)
Step 3 Center the cover over the chassis and lower it onto the chassis.
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Internal CompactFlash Memory Card Installation and Removal
Figure 15 Replacing the Cover on a Cisco 2691
1
2
1 Insert tabs and slide cover 2 Close cover
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Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
17
Internal CompactFlash Memory Card Installation and Removal
Figure 16 Replacing the Cover on a Cisco 3631
March 2002
1
2
1 Insert tabs and slide cover 2 Close cover
62491
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Internal CompactFlash Memory Card Installation and Removal
Figure 17 Replacing the Cover on a Cisco 3725
1
2
1 Insert tabs and slide cover 2 Close cover
Step 4
Step 5 Reinstall the chassis on a rack or desktop.
Step 6 Reconnect network interface cables.
Step 7 Power ON the router.
Warning
Reinstall the cover screws.
After wiring the DC power supply, remove the tape from the circuit breaker switch handle and
reinstate power by moving the handle of the circuit breaker to the ON position. To see translations
of the various warnings that appear in this publication, refer to the Regulatory Compliance and
Safety Information document that accompanied this device.
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Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
19
Formatting Procedures for CompactFlash Memory Cards
Formatting Procedures for CompactFlash Memory Cards
The following sections describe formatting procedures for internal and external CompactFlash memory
cards.
Formatting Procedures
Cisco recommends that you erase (Class B) or format (Class C) new CompactFlash memory cards to
initialize them with either a Class B or Class C Flash file system. This ensures proper formatting and
enables the ROM monitor to recognize and boot the Flash.
The Class B Flash file system is also known as the low end file system (LEFS).
The Class C Flash file system is similar to the standard DOS file system.
Note A CompactFlash memory card formatted with the standard DOS file system does not support booting
from the ROM monitor.
March 2002
Determining the File System on a CompactFlash Memory Card
To determine the file system of an external CompactFlash memory card, enter the show slot0: all
command. To determine the file system of an internal CompactFlash memory card, enter the
show flash: all command.
• If geometry and format information is not displayed, the card is formatted with a Class B Flash file
system.
• If geometry and format information is displayed, the card is formatted with a Class C Flash file
system.
The following examples show outputs for Class B and Class C Flash file systems:
External card with Class B Flash file system (geometry and format information not displayed):
Router#show slot0: all
Partition Size Used Free Bank-Size State Copy
Mode
1 31360K 6502K 24857K 0K Read/Write Direct
Slot0 CompactFlash directory:
File Length Name/status
addr fcksum ccksum
1 6658376 c3725-i-mz
0x40 0xE0FF 0xE0FF
[6658440 bytes used, 25454200 available, 32112640 total]
31360K bytes of ATA Slot0 CompactFlash (Read/Write)
20
Chip information NOT available.
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Formatting Procedures for CompactFlash Memory Cards
External card with Class C Flash file system (geometry and format information displayed):
Router#show slot0:all
-#- --length-- -----date/time------ path
1 6658376 Mar 01 1993 04:27:46 c3725-i-mz
25268224 bytes available (6664192 bytes used)
******** ATA Flash Card Geometry/Format Info ********
ATA CARD GEOMETRY
Number of Heads: 4
Number of Cylinders 490
Sectors per Cylinder 32
Sector Size 512
Total Sectors 62720
ATA CARD FORMAT
Number of FAT Sectors 31
Sectors Per Cluster 8
Number of Clusters 7796
Number of Data Sectors 62560
Base Root Sector 155
Base FAT Sector 93
Base Data Sector 187
Internal card with Class B Flash file system (geometry and format information not displayed):
Router# show flash: all
Partition Size Used Free Bank-Size State Copy
Mode
1 125184K 20390K 104793K 0K Read/Write
Direct
System CompactFlash directory:
File Length Name/status
addr fcksum ccksum
1 6658376 c3725-i-mz
0x40 0xE0FF 0xE0FF
2 14221136 c3631-telcoent-mz
0x6599C8 0x5C3D 0x5C3D
[20879640 bytes used, 107308776 available, 128188416 total]
125184K bytes of ATA System CompactFlash (Read/Write)
Chip information NOT available.
Internal card with Class C Flash file system (geometry and format information displayed):
Router#show flash: all
-#- --length-- -----date/time------ path
1 6658376 Mar 01 1993 04:27:46 c3725-i-mz
25268224 bytes available (6664192 bytes used)
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******** ATA Flash Card Geometry/Format Info ********
ATA CARD GEOMETRY
Number of Heads: 4
Number of Cylinders 490
Sectors per Cylinder 32
Sector Size 512
Total Sectors 62720
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
21
Formatting Procedures for CompactFlash Memory Cards
ATA CARD FORMAT
Number of FAT Sectors 31
Sectors Per Cluster 8
Number of Clusters 7796
Number of Data Sectors 62560
Base Root Sector 155
Base FAT Sector 93
Base Data Sector 187
Formatting CompactFlash Memory as a Class B Flash File System
Use these formatting commands to:
• Format CompactFlash memory cards with a Class B Flash file system (LEFS)
• Remove the files from a CompactFlash memory card previously formatted with a Class B Flash file
system
For external CompactFlash memory cards, enter the erase slot0: command.
For internal CompactFlash memory cards, enter the erase flash: command.
The following example shows output for formatting an external CompactFlash memory card with a
Class B Flash file system:
Router# erase slot0:
Erasing the slot0 filesystem will remove all files! Continue? [confirm]
Current DOS File System flash card in slot0: will be formatted into Low
End File System flash card! Continue? [confirm]
Erasing device...
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
...erased
Erase of slot0: complete
March 2002
Formatting CompactFlash Memory as a Class C File System
Use these formatting commands to:
• Format CompactFlash memory cards with a Class C Flash file system
• Remove the files from a CompactFlash memory card previously formatted with a Class C Flash file
system
For external CompactFlash memory cards, enter the format slot0: command.
For internal CompactFlash memory cards, enter the format flash: command.
The following example shows output for formatting an internal CompactFlash memory card with a
Class C Flash file system:
Router# format flash:
Format operation may take a while. Continue? [confirm]
Format operation will destroy all data in "flash:". Continue? [confirm]
Enter volume ID (up to 64 chars)[default flash]:
Current Low End File System flash card in flash will be formatted into DOS
File System flash card! Continue? [confirm]
Format:Drive communication & 1st Sector Write OK...
Writing Monlib sectors ...................................................................
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
22
78-13892-03
March 2002
Monlib write complete
..
Format:All system sectors written. OK...
Format:Total sectors in formatted partition:250592
Format:Total bytes in formatted partition:128303104
Format:Operation completed successfully.
Format of flash complete
File and Directory Procedures
The following sections describe file and directory operations for internal and external Cisco Flash
memory cards. File and directory operations vary according to the formatted file system—Class B or
Class C.
Operations for Use With Class B Flash File System
File and Directory Procedures
The following file operations are useful for CompactFlash memory cards formatted with a Class B Flash
file system.
Copy files
To copy files to another location, enter the copy {flash: | slot0:} command.
The following example shows output for copying a Cisco IOS file from an internal CompactFlash
memory card (flash:) to an external CompactFlash memory card (slot0:):
Router# copy flash:c3725-i-mz.tmp slot0:
Destination filename [c3725-i-mz.tmp]?
Erase slot0:before copying?
[confirm]nCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
Verifying checksum... OK (0xC68E)
6458584 bytes copied in 67.788 secs (96396 bytes/sec)
78-13892-03
The following example shows output for copying a configuration file to the startup configuration in an
internal CompactFlash memory card (flash:):
Router# copy flash:my-config1 startup-config
Destination filename [startup-config]?
[OK]
517 bytes copied in 4.188 secs (129 bytes/sec)
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
23
File and Directory Procedures
The following example shows output for copying a configuration file to the running configuration in an
internal CompactFlash memory card (flash:):
Router# copy flash:my-config2 running-config
Destination filename [running-config]?
709 bytes copied in 0.72 secs
Display the contents of a CompactFlash memory card
To display the contents (directories and files) of a CompactFlash memory card formatted with a Class B
Flash file system, enter the dir {flash: | slot0:} command or the show {flash: | slot0:} command.
The following example shows output for displaying the contents of an internal CompactFlash memory
card using the dir flash: command:
Router# dir flash:
Directory of flash:/
1 -rw- 5190020 <no date> c3631-i-mz
2 -rw- 6458584 <no date> c3725-i-mz
3 -rw- 16535740 <no date> c3631-telcoent-mz
March 2002
128450560 bytes total (100266024 bytes free)
The following example shows output for displaying the contents of an external CompactFlash memory
card using the show slot0: command:
Router# show slot0:
System CompactFlash directory:
File Length Name/status
1 5190020 c3631-i-mz
2 6458584 c3725-i-mz
3 16535740 c3631-telcoent-mz
[28184536 bytes used, 100266024 available, 128450560 total]
125440K bytes of ATA System CompactFlash (Read/Write)
Delete files from CompactFlash memory
To delete a file from CompactFlash memory, enter the delete {flash: | slot0:} command, followed by
the squeeze {flash: | slot0:} command.
When a file is deleted in the Class B Flash file system, the memory space occupied by the deleted file is
not released until you enter the squeeze {flash: | slot0:} command. Although the memory space once
occupied by the deleted file remains, the deleted file cannot be recovered. To release the memory space
occupied by a deleted file, enter the squeeze {flash: | slot0:} command.
Note The dir {flash: | slot0:} command does not show deleted files; the show {flash: | slot0:} command
shows all files, including any deleted files if the squeeze {flash: | slot0:} command has not been entered.
24
The following example shows output for deleting a Cisco IOS file from an external CompactFlash
memory card, and then releasing the memory space originally occupied by the file:
Router# dir slot0:
Directory of slot0:/
1 -rw- 6458208 <no date> c3725-i-mz.tmp
2 -rw- 6458208 <no date> c3725-i-mz
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
78-13892-03
March 2002
File and Directory Procedures
16056320 bytes total (3139776 bytes free)
Router# delete slot0:c3725-i-mz.tmp
Delete filename [c3725-i-mz.tmp]?
Delete slot0:c3725-i-mz.tmp? [confirm]
Router# dir slot0:
Directory of slot0:/
2 -rw- 6458208 <no date> c3725-i-mz
16056320 bytes total (3139776 bytes free)
Router# show slot0:
Slot0 CompactFlash directory:
File Length Name/status
1 6458208 c3725-i-mz.tmp [deleted]
2 6458208 c3725-i-mz
[12916544 bytes used, 3139776 available, 16056320 total]
15680K bytes of ATA Slot0 CompactFlash (Read/Write)
Router# squeeze slot0:
Squeeze operation may take a while. Continue? [confirm]
squeeze in progress...
sssssssssssssssssssssssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Rebuild file system directory...
Squeeze of slot0 complete
Display file content
To display the content of a file in CompactFlash memory, use the more {flash: | slot0:} command.
The following example shows output from the more {flash: | slot0:} command on an external
Cisco Flash memory card:
Router# more slot0:c3725-i-mz
00000000: 7F454C46 01020100 00000000 00000000 .ELF .... .... ....
00000010: 00020061 00000001 80008000 00000034 ...a .... .... ...4
00000020: 00000054 20000001 00340020 00010028 ...T ... .4. ...(
00000030: 00050008 00000001 0000011C 80008000 .... .... .... ....
00000040: 80008000 00628A44 00650EEC 00000007 .... .b.D .e.l ....
00000050: 0000011C 0000001B 00000001 00000006 .... .... .... ....
00000060: 80008000 0000011C 00004000 00000000 .... .... ..@. ....
00000070: 00000000 00000008 00000000 00000021 .... .... .... ...!
00000080: 00000001 00000002 8000C000 0000411C .... .... ..@. ..A.
00000090: 00000700 00000000 00000000 00000004 .... .... .... ....
000000A0: 00000000 00000029 00000001 00000003 .... ...) .... ....
000000B0: 8000C700 0000481C 00000380 00000000 ..G. ..H. .... ....
000000C0: 00000000 00000004 00000000 0000002F .... .... .... .../
000000D0: 00000001 10000003 8000CA80 00004B9C .... .... ..J. ..K.
000000E0: 00000020 00000000 00000000 00000008 ... .... .... ....
000000F0: 00000000 0000002F 00000001 10000003 .... .../ .... ....
00000100: 8000CAA0 00004BBC 00623FA4 00000000 ..J ..K< .b?$ ....
00000110: 00000000 00000008 00000000 3C1C8001 .... .... .... <...
00000120: 679C4A80 3C018001 AC3DC70C 3C018001 g.J. <... ,=G. <...
00000130: AC3FC710 3C018001 AC24C714 3C018001 ,?G. <... ,$G. <...
00000140: AC25C718 3C018001 AC26C71C 3C018001 ,%G. <... ,&G. <...
00000150: AC27C720 3C018001 AC30C724 3C018001 ,'G <... ,0G$ <...
00000160: AC31C728 3C018001 AC32C72C 3C018001 ,1G( <... ,2G, <...
--More-- q
78-13892-03
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
25
File and Directory Procedures
Operations for Use with Class C Flash File System
The following file and directory operations are useful for CompactFlash memory cards formatted with
a Class C Flash file system.
File Operations for Class C Flash File System
Copy files
To copy files to another location, enter the copy {flash: | slot0:} command.
The following example shows output for copying a Cisco IOS file from an external CompactFlash
memory card to an internal CompactFlash memory card:
Router# copy slot0:c3725-i-mz.tmp flash:
Destination filename [c3725-i-mz.tmp]?
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
6458584 bytes copied in 202.940 secs (31973 bytes/sec)
March 2002
26
The following example shows output for copying a configuration file to the startup configuration in an
internal CompactFlash memory card (
Router# copy flash:my-config1 startup-config
Destination filename [startup-config]?
[OK]
517 bytes copied in 4.188 secs (129 bytes/sec)
flash:):
The following example shows output for copying a configuration file to the running configuration in an
internal CompactFlash memory card (
Router# copy flash:my-config2 running-config
Destination filename [running-config]?
709 bytes copied in 0.72 secs
flash:):
Display the contents of a CompactFlash memory card
To display the contents (directories and files) of a CompactFlash memory card formatted with a Class C
Flash file system, use the dir{flash: | slot0:} or show {flash: | slot0:} command.
The following examples show outputs for displaying the contents of an external CompactFlash memory
card with a Class C Flash file system:
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
78-13892-03
March 2002
File and Directory Procedures
Router# show slot0:
-#- --length-- -----date/time------ path
1 6658376 Mar 01 1993 00:29:52 c3725-i-mz
2 2124 Mar 01 1993 00:34:38 running-config
3 2622 Mar 01 1993 00:34:44 startup-config
25260032 bytes available (6672384 bytes used)
Router# dir slot0:
Directory of slot0:/
3 -rw- 6455048 Mar 01 2001 00:04:06 c3725-i-mz
1579 -rw- 6458584 Mar 01 2001 00:24:38 c3725-i-mz.new
15912960 bytes total (2998272 bytes free)
Display geometry and format information
To display the geometry and format information of a CompactFlash memory card formatted with a
Class C Flash file system, use the show {flash: | slot0:} filesys command.
The following example shows output for displaying the geometry and format information of an external
Cisco Flash memory card:
Router# show slot0: filesys
******** ATA Flash Card Geometry/Format Info ********
ATA CARD GEOMETRY
Number of Heads: 4
Number of Cylinders 490
Sectors per Cylinder 32
Sector Size 512
Total Sectors 62720
ATA CARD FORMAT
Number of FAT Sectors 31
Sectors Per Cluster 8
Number of Clusters 7796
Number of Data Sectors 62560
Base Root Sector 155
Base FAT Sector 93
Base Data Sector 187
Delete files from CompactFlash Memory
To delete a file from a CompactFlash memory card, use the delete {flash: | slot0:} command.
The following example shows output for deleting a Cisco IOS file from an internal CompactFlash
memory card:
Router# delete flash:c3725-i-mz.tmp
Delete filename [c3725-i-mz.tmp]?
Delete flash:c3725-i-mz.tmp? [confirm]
Router# dir flash:
78-13892-03
Directory of flash:/
No files in directory
128094208 bytes total (128094208 bytes free)
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
27
File and Directory Procedures
Rename a file
To rename a file in a CompactFlash memory card, use the rename {flash: | slot0:} command.
The following example shows output for renaming a Cisco IOS file in an internal CompactFlash memory
card:
Router# dir flash:
Directory of flash:/
3 -rw- 6458388 Mar 01 1993 00:00:58 c3725-i-mz.tmp
1580 -rw- 6462268 Mar 06 1993 06:14:02 c3725-i-mz.3600ata
63930368 bytes total (51007488 bytes free)
Router# rename flash:c3725-i-mz.tmp flash:c3725-i-mz
Destination filename [c3725-i-mz]?
Router# dir flash:
Directory of flash:/
1580 -rw- 6462268 Mar 06 1993 06:14:02 c3725-i-mz.3600ata
3 -rw- 6458388 Mar 01 1993 00:01:24 c3725-i-mz
March 2002
63930368 bytes total (51007488 bytes free)
Display file content
To display the content of a file in a CompactFlash memory card, use the more {flash: | slot0:} command.
The following example shows output from the more {flash: | slot0:} command on an internal
Compact Flash card:
Router# more flash:c3725-i-mz.tmp
00000000: 7F454C46 01020100 00000000 00000000 .ELF .... .... ....
00000010: 00020061 00000001 80008000 00000034 ...a .... .... ...4
00000020: 00000054 20000001 00340020 00010028 ...T ... .4. ...(
00000030: 00050008 00000001 0000011C 80008000 .... .... .... ....
00000040: 80008000 00628A44 00650EEC 00000007 .... .b.D .e.l ....
00000050: 0000011C 0000001B 00000001 00000006 .... .... .... ....
00000060: 80008000 0000011C 00004000 00000000 .... .... ..@. ....
00000070: 00000000 00000008 00000000 00000021 .... .... .... ...!
00000080: 00000001 00000002 8000C000 0000411C .... .... ..@. ..A.
00000090: 00000700 00000000 00000000 00000004 .... .... .... ....
000000A0: 00000000 00000029 00000001 00000003 .... ...) .... ....
000000B0: 8000C700 0000481C 00000380 00000000 ..G. ..H. .... ....
000000C0: 00000000 00000004 00000000 0000002F .... .... .... .../
000000D0: 00000001 10000003 8000CA80 00004B9C .... .... ..J. ..K.
000000E0: 00000020 00000000 00000000 00000008 ... .... .... ....
000000F0: 00000000 0000002F 00000001 10000003 .... .../ .... ....
00000100: 8000CAA0 00004BBC 00623FA4 00000000 ..J ..K< .b?$ ....
00000110: 00000000 00000008 00000000 3C1C8001 .... .... .... <...
00000120: 679C4A80 3C018001 AC3DC70C 3C018001 g.J. <... ,=G. <...
00000130: AC3FC710 3C018001 AC24C714 3C018001 ,?G. <... ,$G. <...
00000140: AC25C718 3C018001 AC26C71C 3C018001 ,%G. <... ,&G. <...
00000150: AC27C720 3C018001 AC30C724 3C018001 ,'G <... ,0G$ <...
00000160: AC31C728 3C018001 AC32C72C 3C018001 ,1G( <... ,2G, <...
--More-- q
28
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
78-13892-03
March 2002
Directory Operations for Class C Flash File System
Create a new directory
To create a directory in CompactFlash memory, use the mkdir {flash: | slot0:} command.
The following example shows output for first displaying the contents of an internal CompactFlash card,
and then creating a directory named config and a subdirectory named
Router# dir flash:
Directory of flash:/
3 -rw- 6458208 Mar 01 1993 00:04:08 c3725-i-mz.tmp
128094208 bytes total (121634816 bytes free)
Router# mkdir flash:/config
Create directory filename [config]?
Created dir flash:/config
Router# mkdir flash:/config/test-config
Create directory filename [/config/test-config]?
Created dir flash:/config/test-config
Router# dir flash:
File and Directory Procedures
test-config:
Directory of flash:/
3 -rw- 6458208 Mar 01 1993 00:04:08 c3725-i-mz.tmp
1580 drw- 0 Mar 01 1993 23:48:36 config
128094208 bytes total (121626624 bytes free)
Router# cd flash:/config
Router# dir flash:
Directory of flash:/config/
1581 drw- 0 Mar 01 1993 23:50:08 test-config
128094208 bytes total (121626624 bytes free)
Remove a directory
To remove a directory from CompactFlash memory, use the rmdir {flash: | slot0:} command.
Before you can remove a directory, all files and subdirectories must be removed from the directory.
The following example shows output for displaying the contents of an internal CompactFlash card, then
removing the subdirectory named test-config:
Router# dir flash:
Directory of flash:/config/
1581 drw- 0 Mar 01 1993 23:50:08 test-config
128094208 bytes total (121626624 bytes free)
Router# rmdir flash:/config/test-config
78-13892-03
Remove directory filename [/config/test-config]?
Delete flash:/config/test-config? [confirm]
Removed dir flash:/config/test-config
Router# dir flash:
Directory of flash:/config/
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
29
File and Directory Procedures
No files in directory
128094208 bytes total (121630720 bytes free)
Enter a directory and determine which directory you are in
To enter a directory in CompactFlash memory, use the cd command.
To determine which directory you are in, use the pwd command.
If you enter only cd, the router will enter the default home directory, which is flash:/.
The following example shows output for the following actions:
• Entering the home directory of a CompactFlash memory card in an internal slot (flash:/)
• Verifying that you are in the home directory
• Displaying the contents of the home directory
• Entering the /config directory
• Verifying that you are in the /config directory
• Entering the home directory of a CompactFlash memory card in an external slot (slot0:/)
• Verifying that you are in the slot0:/ directory
• Returning to the home directory (flash:/)
• Verifying that you are in the home directory
Router# cd
March 2002
Router# pwd
flash:
Router# dir
Directory of flash:/
3 -rw- 6458208 Mar 01 1993 00:04:08 c3725-i-mz.tmp
1580 drw- 0 Mar 01 1993 23:48:36 config
128094208 bytes total (121630720 bytes free)
Router# cd config
Router# pwd
flash:/config/
Router# cd slot0:
Router# pwd
slot0:/
Router# cd
Router# pwd
flash:
30
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
78-13892-03
March 2002
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
• http://www.cisco.com
• http://www-china.cisco.com
• http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships
with your product. The Documentation CD-ROM is updated monthly and may be more current than
printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Obtaining Documentation
Ordering Documentation
Cisco documentation is available in the following ways:
• Registered Cisco Direct Customers can order Cisco Product documentation from the Networking
Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
• Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription
• Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by
calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical
comments electronically. Click Feedback in the toolbar and select Documentation. After you complete
the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or
write to the following address:
78-13892-03
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
31
Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com
registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information and resources at anytime, from anywhere in the world. This highly
integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline
business processes and improve productivity. Through Cisco.com, you can find information about Cisco
and our networking solutions, services, and programs. In addition, you can resolve technical issues with
online technical support, download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order, access technical support,
and view benefits specific to their relationships with Cisco.
March 2002
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
• P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
• P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
32
http://www.cisco.com/tac/caseopen
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
78-13892-03
March 2002
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
Obtaining Technical Assistance
Use this document with the Regulatory Compliance and Safety Information document for Cisco 2600, Cisco 3600 series, and Cisco 3700 series routers.
CCIP, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, Internet Quotient, iQ Breakthrough, iQ Expertise, iQ
FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing
the Way We Work, Live, Play, and Learn, Discover All That’s Possible, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems,
Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press,
Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, IOS,
IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm,
SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0203R)
Copyright ©2001-2002, Cisco Systems, Inc.
All rights reserved.
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
78-13892-03
33
Obtaining Technical Assistance
March 2002
34
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
78-13892-03
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