Cisco Systems 12 SP+ User Manual

CHAPTER

42

Cisco IP Phone Configuration

Cisco IP phones as full-featured telephones can plug directly into your IP
network. Y ou can use the Cisco CallManager Administration phone conf iguration
panes to configure the following Cisco IP phones and devices:

• Cisco IP Phone 7900 Family

• Cisco IP Phone model 30 VIP

• Cisco IP Phone model 12 SP+

• H.323 clients

• CTI ports

Once you add a Cisco IP phone to Cisco CallManager Administration,
information from the RIS D ata Coll ector serv ice disp lays on th e Phone
Configuration pane. When available, the IP address of t he de vice an d the name of
the Cisco CallManager with which the device registered display.

The following topics provide information about working with and configuring
Cisco IP phones in Cisco CallManager Administration:

• Configuring Cisco IP Phones, page 42-2

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• Finding a Phone, page 42-26

• Configuring Directory Numbers, page 42-27

• Phone Button Template Configuration, page 43-1

• Phone Configuration Settings, page 42-12

• Phone Configuration Checklist, Cisco CallManager System Guide

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Configuring Cisco IP Phones

Configuring Cisco IPPhones

You can add phones to the Cisco CallManager database automatically using
auto-registration, manually using the phone configuration panes, or in groups
with the Bulk Administration Tool (BAT). By enabling auto-registration, you can
automatically add a Cisco IP phone to the Cisco CallManager database when you
connect the phone to your IP telephony network. During auto-registration,
Cisco CallManager assigns the next available sequential directory number to the
phone. In many cases, you might not want to use auto-registration; for example,
if you want to assign a specific directory number to a phone. If you do not use
auto-registration, you must manually add phones to the Cisco CallManager
database or use the Bulk Administration Tool (BAT). BAT, a plug-in application,
enables system administrators to perform batch add, modify, and delete
operations on large numbers of Cisco IP phones. Refer to the Bulk Administration
Tool Guide for Cisco CallManager for detailed instructions on using BAT.

Once you add a Cisco IP phone to Cisco CallManager Administration, the RIS
Data Collector service displays the device name, registration status, and the IP
address of the Cisco CallManager to which it is registered on the Phone
Configuration pane.

For information on how to configure phones as well as H.323 clients and CTI
ports from Cisco CallManager Administration, see the following topics:

Chapter 42 Cisco IP Phone Configuration

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• Cisco IP Phone Configuration, page 42-1

• Displaying the MAC Address of a Phone, page 42-3

• Adding a Phone, page 42-4

• Deleting a Phone, page 42-10

• Resetting a Phone, page 42-7

• Updating a Phone, page 42-9

• Copying an Existing Phone, page 42-6

• Phone Configuration Settings, page 42-12

• Configuring Speed Dial Buttons, page 42-20

• Speed Dial Configuration Settings, page 42-22

• Cisco I P Phones, Cisco CallManager System Guide

• Phone Configuration Checklist, Cisco CallManager System Guide

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Chapter 42 Cisco IP Phone Configuration

Displaying the MAC Address of a Phone

The Media Access Control (MAC) address comprises a unique, 12-character,
hexadecimal number that identifies a Cisco IP phone or other hardware device.
Locate the number on a label on the bottom of the phone (for example,
000B6A409C405 for Cisco IP Phone 7900 Family models or
SS-00-0B-64-09-C4-05 for Cisco IP Phone models SP 12+ and 30 VIP).
Cisco CallManager makes the MAC address a required field for Cisco IP phone
device configuration. When entering the MAC address in Cisco CallManager
fields, do not use spaces or dashes and do not include the "SS" that may precede
the MAC address on the label.

T o display the MA C address when the phone is po wered on, perform the following
steps:

• Cisco IP Phone 7960 and 7940 models—Press Settings, us e the arrow but tons

to highlight the Network Configuration menu option, and press the Select
softkey.

• Cisco IP Phone 7910 — Press Settings, use the arrow buttons to locate

Network Config options, and press 6 on the phone keypad to be gin displaying
the Network Config options; then, use the arrow keys to scroll the Network
Config option display to the MAC address.

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• Cisco IP Phone models 12 SP+ and 30VIP—Press ** to display the MAC

address on the second line of the LCD display.

For more information about displaying additional configuration settings on
Cisco I P phones, refer to the Cisco IP Phone 7900 Family Administration Guide
and the individual Getting Started publications provided with Cisco IP phones.

Related Topics

• Cisco IP Phone Configuration, page 42-1

• Adding a Phone, page 42-4

• Updating a Phone, page 42-9

• Cisco I P Phones, Cisco CallManager System Guide

• Phone Configuration Checklist, Cisco CallManager System Guide

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Configuring Cisco IP Phones

Adding a Phone

Before a Cisco IP phone can be used, you must use this procedure to add the
phone to Cisco CallManager. You can also use this procedure to configure H.323
clients or CTI ports. H.323 clients can be Symbol NetVision phones or Microsoft
NetMeeting clients. CTI ports designate virtual devices used by
Cisco CallManager applications such as Cisco SoftPhone and
Cisco AutoAttendant.

Note If you are planning to use a TAPI application to control CTI port devices using

the Cisco T A PI Service Provider (TSP), then you may o nly conf igure one line
per CTI port device.

Procedure

Step 1 Choose Device > Add a Device.

The Add a New Device pane displays.

Step 2 From the Device Type drop-down list box, choose Phone and click Next.

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The Add a New Phone pane displays.

Step 3 From the Phone type drop-down list, choose the appropriate phone type

(Cisco IP Phone model, H.323 client, or CTI port) and click Next. Once you
choose a phone type, you cannot modify it.

The Phone Configuration pane displays.

Step 4 Enter the appropriate settings as described in Table 42-1.

Only the settings appropriate to the chosen phone type appear on your pane.

Step 5 Click Insert.

A message displays stating that the phone has been added to the database.

Step 6 To add a directory number to this phone, click OK and enter the appropriate

settings on the Directory Number Configuration pane as described in the

“Directory Number Configuration Settings” section on page 42-32. To return to

the Phone Configuration pane, click Cancel.

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Chapter 42 Cisco IP Phone Configuration

Once you add a Cisco IP phone to Cisco CallManager Administration,
information from the RIS D ata Coll ector serv ice disp lays on th e Phone
Configuration pane. When available, the IP address of the device and the name of
the Cisco C allManager with which the device registered display as illustrated in

Figure 42-1.

Figure 42-1 Phone Configuration Pane

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Step 7

Reset the phone after making changes to apply the new settings. Refer to the

“Resetting a Phone” section on page 42-7.

Next Steps

If you want to configure speed-dial buttons to this phone, see the “Configuring

Speed Dial Buttons” section on page 42-20. If you want to configure services for

this phone, see the “Configuring Cisco IP Phone Services” section on page 42-22.

Related Topics

• Cisco IP Phone Configuration, page 42-1

• Resetting a Phone, page 42-7

• Adding a Directory Number, page 42-28

• Deleting a Phone, page 42-10

• Updating a Phone, page 42-9

• Phone Configuration Settings, page 42-12

• Configuring Speed Dial Buttons, page 42-20

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Configuring Cisco IP Phones

• Cisco I P Phones, Cisco CallManager System Guide

• Phone Configuration Checklist, Cisco CallManager System Guide

Copying an Existing Phone

If you want to manually add several similar phones to the Cisco CallManager
database, you can add one and then copy its basic settings to apply to another
phone. You must change at least the Media Access Control (MAC) address before
inserting the new phone into the database.

Perform the following procedure to copy phone settings.

Procedure

Step 1 Choose Device > Phone.

The Find and List Phones pane displays.

Step 2 Enter search criteria to locate a specific phone and click Find.

A list of phones that match the search criteria appears.

Step 3 Click the Copy icon for the phone whose settings you want to copy.

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The Phone Configuration pane displays.

Step 4 Enter the MAC address of the new phone.

Note For information on obtaining the MAC addres s, see the “Displaying

the MAC Address of a Phone” section on page 42-3.

Step 5 Update the appropriate settings as described in Table 42-1.
Step 6 Click Insert.

A message displays stating that the phone has been added to the database.

Step 7 To add a directory number to this phone, click OK and enter the appropriate

settings on the Directory Number Configuration pane as described in the

“Directory Number Configuration Settings” section on page 42-32. To return to

the Phone Configuration pane, click Cancel.

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Chapter 42 Cisco IP Phone Configuration

Related Topics

• Cisco IP Phone Configuration, page 42-1

• Finding a Phone, page 42-26

• Adding a Phone, page 42-4

• Resetting a Phone, page 42-7

• Updating a Phone, page 42-9

• Deleting a Phone, page 42-10

• Phone Configuration Settings, page 42-12

• Configuring Speed Dial Buttons, page 42-20

• Adding a Directory Number, page 42-28

• Cisco I P Phones, Cisco CallManager System Guide

• Phone Configuration Checklist, Cisco CallManager System Guide

Resetting a Phone

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You must reset a Cisco IP phone after you add a directory number or update its
settings for your changes to take affect. Perform the following procedure to reset
a Cisco IP phone using Cisco CallManager.

Note If a call is in progress, the phone does not reset until the call finishes.

Procedure

Step 1 Choose Device > Phone.

The Find and List Phones pane displays.

Step 2 Enter search criteria to locate a specific phone and click Find.

A list of phones that match the search criteria appears as illustrated in

Figure 42-2.

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Configuring Cisco IP Phones

Figure 42-2 Find and List Phones Pane

Chapter 42 Cisco IP Phone Configuration

Step 3

Check the check boxes next to the phones you want to reset. To select all of the
phones on the pane, check the check box in the matching records title bar.

Step 4 Click Reset Selected.

The Reset Device pane displays.

Step 5 Click one of the following items:

• Restart Device—Restarts the selected devices without shutting them down

(reregisters the phones with Cisco CallManager).

• Reset Device—Shuts down the selected devices and brings them back up

(performs a complete shutdown and reinitialization of the phones).

Related Topics

• Cisco IP Phone Configuration, page 42-1

• Adding a Phone, page 42-4

• Updating a Phone, page 42-9

• Cisco I P Phones, Cisco CallManager System Guide

• Phone Configuration Checklist, Cisco CallManager System Guide

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Chapter 42 Cisco IP Phone Configuration

Updating a Phone

Perform the following procedure to update a Cisco IP phone from
Cisco CallManager.

Procedure

Step 1 Choose Device > Phone.

The Find and List Phones pane displays.

Step 2 Enter search criteria to locate a specific phone, and click Find.

A list of phones that match the search criteria appears.

Step 3 From the list, click the nam e of the phone you want to upd ate.

The Phone Configuration pane displays.

Step 4 Update the appropriate settings as described in Table 42-1.
Step 5 Click Update.
Step 6 Click Reset Phone to reset or restart the phone and apply the new settings.

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Restarting the phone re-registers the phones with Cisco CallManager without
shutting the phone down. Resett ing the phone shu ts down the phone and brings it
back up (performs a complete shut-down and re-initialization of the phones).

Related Topics

• Cisco IP Phone Configuration, page 42-1

• Adding a Phone, page 42-4

• Resetting a Phone, page 42-7

• Phone Configuration Settings, page 42-12

• Configuring Speed Dial Buttons, page 42-20

• Speed Dial Configuration Settings, page 42-22

• Finding a Phone, page 42-26

• Cisco I P Phones, Cisco CallManager System Guide

• Phone Configuration Checklist, Cisco CallManager System Guide

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Configuring Cisco IP Phones

Deleting a Phone

Perform the following procedure to delete a Cisco IP phone from
Cisco CallManager.

Procedure

Step 1 Choose Device > Phone.

The Find and List Phones pane displays.

Step 2 Enter search criteria to locate a specific phone and click Find.

A list of phones that match the search criteria appears as illustrated in

Figure 42-2.

Figure 42-3 Find and List Phones Pane

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Step 3 Perform one of the following actions:

• Check the check boxes next to the phones you want to delete and clicking

Delete Selected.

• Delete all of the phones on the pane by checking the check box in the

matching records title bar and clicking Delete Selected.

• Choose the name of the phone you want to delete from the list to display its

current settings, and click Delete.

A confirmation dialog displays.

Step 4 Click OK.

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Chapter 42 Cisco IP Phone Configuration

Related Topics

• Cisco IP Phone Configuration, page 42-1

• Finding a Phone, page 42-26

• Adding a Phone, page 42-4

• Cisco I P Phones, Cisco CallManager System Guide

• Phone Configuration Checklist, Cisco CallManager System Guide

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