Cisco Content Services Switch
Administration Guide
Software Version 7.50
March 2005
Corporate Headquarters
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Text Part Number: OL-5647-02
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Cisco Content Services Switch Administration Guide
Copyright © 2005 Cisco Systems, Inc. All rights reserved.
Preface xxiii
Audience xxiv
How to Use This Guide xxiv
Related Documentation xxv
Symbols and Conventions xxviii
Obtaining Documentation xxix
Cisco.com xxx
Documentation DVD xxx
Ordering Documentation xxx
Documentation Feedback xxxi
Cisco Product Security Overview xxxi
Reporting Security Problems in Cisco Products xxxii
CONTENTS
CHAPTER
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Obtaining Technical Assistance xxxii
Cisco Technical Support Website xxxiii
Submitting a Service Request xxxiii
Definitions of Service Request Severity xxxiv
Obtaining Additional Publications and Information xxxv
1 Managing the CSS Software 1-1
CSS Software Overview 1-2
Creating an FTP Record 1-4
Copying Files from an FTP Server 1-6
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Using the Running-Config and Startup-Config Files 1-7
Saving the Running-Config to the Startup-Config File 1-7
Copying the Running- and Startup-Config Files 1-8
Clearing the Running-Config and Startup-Config Files 1-9
Showing the Running Configuration 1-10
Showing the Startup Configuration 1-13
Creating a Running-Config or Startup-Config File Using a Text Editor 1-14
Finding an IP Address in the Running-Config File 1-15
Configuring Disks in a Two-Disk CSS 1-16
Formatting a Disk 1-17
Specifying a Disk for Booting, Logging, and Core Dumps 1-18
Selecting a Disk for the Primary Boot Record 1-18
Selecting a Disk for the Secondary Boot Record 1-19
Selecting a Disk for Core Dumps 1-19
Selecting a Disk for Logging 1-20
Copying Files Between Disks 1-21
Showing the Disk Mapping Configurations 1-22
Showing Files from a Disk 1-23
Clearing Files from a Disk 1-23
Unpacking and Removing an ADI 1-24
Archiving Files to the Archive Directory 1-25
Archiving the Startup-Config File 1-26
Archiving the Running-Config File 1-26
Archiving a Log File 1-26
Archiving Scripts 1-27
Clearing the Archive Directory 1-27
Restoring Files from the Archive Directory 1-27
Restoring an Archived Log File 1-28
Restoring an Archived Script File 1-29
Restoring an Archived Startup-Config File 1-29
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Enabling and Copying Core Dumps 1-30
Enabling and Disabling Core Dumps 1-31
Showing Core Dumps 1-31
Copying Core Dumps to an FTP or TFTP Server 1-31
Copying Core Dumps to an FTP Server 1-32
Copying Core Dumps to a TFTP Server 1-33
Showing CSS Configurations 1-33
Showing Software Information 1-34
Showing Hardware Information 1-35
Showing System Resources 1-43
Showing System Uptime 1-44
Showing Disk Information 1-45
Showing User Information 1-46
Contents
CHAPTER
Showing Current Logins 1-48
Where to Go Next 1-49
2 Specifying the CSS Boot Configuration 2-1
Boot Setup Quick Start 2-2
Accessing Boot Mode 2-3
Specifying the Primary Boot Configuration 2-3
Specifying the Primary Boot File 2-3
Specifying the Primary Boot Type 2-4
Primary Boot Configuration Considerations 2-5
Specifying the Primary Configuration Path 2-6
Specifying the Secondary Boot Configuration 2-6
Specifying the Secondary Boot File 2-7
Specifying the Secondary Boot Type 2-7
Secondary Boot Configuration Considerations 2-8
Specifying the Secondary Configuration Path 2-9
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Contents
Configuring a Boot Configuration Record for the Passive SCM 2-10
Configuring the Passive SCM Gateway Address 2-11
Configuring the Passive SCM IP Address 2-11
Configuring the Passive SCM Primary Boot File 2-11
Configuring the Passive SCM Primary Boot Type 2-12
Configuring the Passive SCM Primary Configuration Path 2-13
Configuring the Passive SCM Secondary Boot File 2-13
Configuring the Passive SCM Secondary Boot Type 2-14
Configuring the Passive SCM Secondary Configuration Path 2-15
Configuring the Passive SCM Subnet Mask 2-15
Copying Configuration Information from the Active SCM to the Passive
SCM
2-16
Showing the Boot Configuration 2-17
CHAPTER
Booting the CSS from a Network Drive 2-17
Configuring Network Boot for a Primary SCM 2-18
Configuring Network Boot for a Passive SCM 2-19
Showing Network Boot Configurations 2-20
Where to Go Next 2-20
3 Configuring User Profiles 3-1
User Profiles Overview 3-2
User Profile Configuration Quick Start 3-3
Configuring User Terminal Parameters 3-5
Configuring Terminal Idle 3-5
Configuring Terminal Length 3-6
Configuring the More Terminal Prompt 3-6
Configuring Terminal Netmask-Format 3-7
Configuring Terminal Timeout 3-7
Configuring Idle Timeout 3-8
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Using Expert Mode 3-9
Changing the CLI Prompt 3-10
Modifying the History Buffer 3-10
Displaying the History Buffer 3-11
Configuring a Pre-Login Banner 3-11
Configuring a Login Banner 3-12
Copying and Saving User Profiles 3-13
Copying the Running Profile to the Default-Profile 3-14
Copying the Running Profile to a User Profile 3-14
Copying the Running Profile to an FTP Server 3-14
Copying the Running Profile to a TFTP Server 3-15
Where to Go Next 3-15
Contents
CHAPTER
4 Using the CSS Logging Features 4-1
Logging Overview 4-2
CSS Logging Quick Start Table 4-4
Specifying Logging Buffer Size 4-6
Configuring Logging for a Subsystem 4-7
Enabling and Disabling Logging for a Subsystem 4-7
Configuring a Log Message for a Subsystem at a Logging Level 4-10
Logging ACL Activity 4-11
Sending Log Messages to an E-Mail Address 4-12
Specifying a Log File Destination 4-13
Specifying a Log File on the Disk 4-14
Disabling Logging to the sys.log File on the Disk 4-14
Specifying a Host for a Log File Destination 4-16
Specifying a Line for a Log File Destination 4-17
Logging CLI Commands 4-18
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Showing Log Files 4-18
Showing Log Activity 4-18
Showing Log Lists 4-20
Showing the Log State 4-21
Copying Log Files to an FTP or TFTP Server 4-23
Copying Log Files to an FTP Server 4-23
Copying Log Files to a TFTP Server 4-24
Interpreting sys.log Log Messages 4-25
Interpreting Undeliverable Messages 4-26
Frequently Queried Log Messages 4-34
Where to Go Next 4-61
CHAPTER
5 Configuring Simple Network Management Protocol (SNMP) 5-1
SNMP Overview 5-2
Managers and Agents 5-2
SNMP Manager and Agent Communication 5-3
Management Information Base (MIB) Overview 5-5
MIB Variables 5-7
MIB Extensions (Enterprise MIBs) 5-7
Updating MIB Files 5-8
Loading the Standard MIBs 5-8
Loading the CSS MIBs 5-9
SNMP Communities 5-9
Preparing to Configure SNMP on the CSS 5-10
Defining the CSS as an SNMP Agent 5-11
SNMP Agent Configuration Quick Start 5-11
Configuring an SNMP Community 5-14
Configuring an SNMP Contact 5-15
Configuring an SNMP Location 5-15
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Configuring an SNMP Name 5-16
Configuring an SNMP Trap Host 5-16
Configuring SNMP Trap Source 5-17
Configuring SNMP Generic Traps 5-18
Configuring SNMP Auth-Traps 5-18
Configuring SNMP Enterprise Traps 5-19
Configuring SNMP Reload-Enable 5-21
Configuring Denial of Service (DoS) 5-22
DoS Quick Start 5-23
Defining a DoS SNMP Trap-Type 5-24
Displaying DoS Configurations 5-25
Resetting DoS Statistics 5-28
Contents
CHAPTER
Displaying the SNMP Configuration 5-29
Managing SNMP on the CSS 5-29
Enabling SNMP Manager Access to the CSS 5-29
Using the CSS to Look Up MIB Objects 5-30
Useful MIB Information 5-31
Reading Logs 5-32
Setting RMON Alarms 5-33
CSS SNMP Traps 5-33
CSS MIBs 5-38
Where to Go Next 5-44
6 Configuring Remote Monitoring (RMON) 6-1
RMON Overview 6-2
RMON Configuration Considerations 6-3
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Contents
Configuring an RMON Event 6-4
RMON Event Configuration Quick Start 6-4
Creating an Index for an RMON Event 6-6
Modifying the Attributes for an Existing RMON Event Index 6-6
Deleting an RMON Event Index 6-6
Setting the RMON Event Attributes 6-7
Defining an Event Community 6-7
Describing an Event 6-8
Assigning an Owner 6-8
Defining the Notification of an Event 6-8
Activating an RMON Event 6-9
Suspending an RMON Event 6-10
Configuring an RMON Alarm 6-10
RMON Alarm Configuration Quick Start 6-12
Creating an Index for an RMON Alarm 6-14
Modifying the Attributes for an Existing RMON Alarm Index 6-14
Deleting an RMON Alarm Index 6-15
Setting the RMON Alarm Attributes 6-15
Assigning an Owner 6-15
Finding and Defining a Sample Variable 6-16
Defining the Absolute or Delta Sampling Method 6-17
Defining a Rising Threshold and Rising Event 6-18
Defining a Falling Threshold and Index 6-19
Defining a Startup Alarm 6-20
Defining the Sampling Interval 6-20
Activating an RMON Alarm 6-21
Suspending an RMON Alarm 6-21
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Configuring an RMON History 6-21
RMON History Configuration Quick Start 6-22
Creating an Index for an RMON History 6-23
Modifying the Attributes for an Existing RMON History Index 6-24
Deleting an RMON History Index 6-24
Setting the RMON History Attributes 6-25
Defining the Data Object 6-25
Assigning an Owner 6-25
Defining the Bucket Count 6-26
Defining the Bucket Interval 6-26
Activating an RMON History Entry 6-26
Viewing RMON Information 6-27
Viewing Statistics 6-27
Contents
CHAPTER
Clearing RMON Statistics 6-31
Viewing History 6-31
Viewing Events in a Log File 6-33
Viewing a Traplog File 6-34
Viewing a CSS Disk Log File 6-34
7 Using an XML Document to Configure the CSS 7-1
Creating XML Code 7-2
XML Document Example 7-4
Allowing the Transfer of XML Configuration Files on the CSS 7-5
Parsing the XML Code 7-6
Publishing the XML Code to the CSS 7-6
Testing the Output of the XML Code 7-7
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Contents
CHAPTER
8 Using the CSS Scripting Language 8-1
Script Considerations 8-2
Playing a Script 8-2
Using the Command Scheduler 8-3
Showing Configured Command Scheduler Records 8-5
Using the echo Command 8-6
Using Commented Lines 8-6
Using the “! no echo” Comment 8-7
Using Variables 8-8
Creating and Setting Variables 8-8
Variable Types 8-9
Removing Variables 8-10
Modifying Integer Variables 8-10
Using the No Set and Set Commands 8-10
Using Arithmetic Operators 8-11
Using the Increment and Decrement Operators 8-12
Using Logical and Relational Operators and Branch Commands 8-13
Boolean Logic and Relational Operators 8-13
Using the if Branch Command 8-14
Using the while Branch Command 8-15
Special Variables 8-16
Informational Variables 8-16
CONTINUE_ON_ERROR Variable 8-16
STATUS Variable 8-18
EXIT_MSG Variable 8-19
SOCKET Variable 8-20
Using the show variable Command 8-21
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Using Arrays 8-22
Element Numbers 8-23
Using var-shift to Obtain Array Elements 8-24
Capturing User Input 8-26
Using Command Line Arguments 8-27
Using Functions 8-28
Passing Arguments to a Function 8-28
Using the SCRIPT_PLAY Function 8-30
Bitwise Logical Operators 8-30
Syntax Errors and Script Termination 8-31
Syntax Errors 8-31
Script Exit Codes 8-32
Contents
Exiting a Script Within Another Script 8-34
Using the grep Command 8-34
Specifying Line Numbers for Search Results 8-35
STATUS Results from the grep Command 8-35
Using socket Commands 8-36
socket connect 8-36
socket send 8-37
socket receive 8-38
socket waitfor 8-39
socket inspect 8-40
socket disconnect 8-40
Socket Administration 8-41
Displaying Scripts 8-42
Script Upgrade Considerations 8-43
Using the showtech Script 8-43
Script Keepalive Examples 8-45
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Contents
Example of a Custom TCP Script Keepalive with Graceful Socket Close
(FIN)
8-45
Default Script Keepalives 8-47
SMTP KEEPALIVE 8-48
NetBIOS Name Query (Microsoft Networking) 8-49
HTTP List Keepalive 8-50
POP3 Keepalive 8-51
IMAP4 Keepalive 8-52
Pinglist Keepalive 8-54
Finger Keepalive 8-55
Time Keepalive 8-56
Setcookie Keepalive 8-57
HTTP Authentication Keepalive 8-58
APPENDIX
DNS Keepalive 8-59
Echo Keepalive 8-60
HTTP Host Tag Keepalive 8-61
Mailhost Keepalive 8-62
LDAP Keepalive 8-64
A Upgrading Your CSS Software A-1
Before You Begin A-2
Copying the New CSS Software A-2
Configuring an FTP Server Record on the CSS A-2
Upgrading Your CSS Software A-4
Using the Upgrade Script A-5
Automatically Running the Upgrade Script A-5
Interactively Using the Upgrade Script A-9
Manually Upgrading the CSS Software A-13
Updating MIBs A-16
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Contents
APPENDIX
I
NDEX
B Using the Offline Diagnostic Monitor Menu B-1
Accessing the Offline DM Main Menu B-2
Using the Boot Configuration Menu B-4
Setting Primary Boot Configuration B-6
Setting Secondary Boot Configuration B-11
Setting IP Address, Subnet Mask, and Default Gateway B-16
Displaying the Boot Configuration B-17
Using the Advanced Options B-17
Deleting a Software Version B-18
Using the Security Options B-18
Using the Disk Options B-21
Configuring Disks in a Two-Disk CSS B-26
Rebooting the CSS B-27
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Figure 1-1 Software Version for the CSS 1-2
Figure 4-1 Undeliverable Message Format 4-26
Figure 4-2 Logging Header in a Log Message 4-26
Figure 4-3 Logging Message 4-27
Figure 4-4 Logging Message Fields 4-28
Figure 5-1 SNMP Manager and Agent Interaction 5-4
Figure 5-2 Top of the MIB Tree 5-6
Figure 6-1 Supported RMON Functions on the CSS 6-2
Figure 6-2 Example of Absolute Sampling 6-11
Figure 6-3 Example of Delta Sampling 6-11
Figure B-1 Boot Configuration Flowchart B-4
FIGURES
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Figures
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TABLES
Table 1 -1 Field Descriptions for the show chassis Command 1-36
Table 1 -2 Field Descriptions for the show chassis slot Command 1-37
Table 1 -3 Field Descriptions for the show chassis verbose Command 1-39
Table 1 -4 Field Descriptions for the show chassis flash Command 1-41
Table 1 -5 Field Descriptions for the show chassis inventory Command 1-41
Table 1 -6 Field Descriptions for the show chassis session-processor Command 1-42
Table 1 -7 Field Descriptions for the show system-resources Command 1-43
Table 1 -8 Field Descriptions for the show system-resources cpu_summary Command 1-44
Table 1 -9 Field Descriptions for the show disk Command 1-45
Table 1 -10 Field Descriptions for the show user-database Command 1-46
Table 1 -11 Field Descriptions for the show lines Command 1-49
Table 2 -1 Boot Setup Quick Start 2-2
Table 3 -1 User Profile Configuration Quick Start 3-3
Table 4 -1 CSS Log File Descriptions 4-3
Table 4 -2 Configuring and Enabling Logging 4-5
Table 4 -3 Logging Subsystems 4-8
Table 4 -4 Subsystem Logging Levels 4-9
Table 4 -5 Field Descriptions for the show log-state Command 4-21
Table 4 -6 Message Fields in a Log Level Debug-7 Logging Message 4-29
Table 4 -7 IMM Message Identifiers 4-31
Table 4 -8 Cisco 11500 Series CSS Log Messages 4-34
Table 5 -1 Quick Start for Defining the CSS as an SNMP Agent 5-11
Table 5 -2 Denial of Service Configuration Quick Start 5-23
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Tables
Table 5 -3 Field Descriptions for the show dos Command 5-27
Table 5 -4 CSS MIB Information 5-31
Table 5 -5 SNMP v1 Traps 5-33
Table 5 -6 SNMP v2C Traps 5-36
Table 5 -7 MIB Branches Under the CSS Enterprise MIB 5-39
Table 6 -1 RMON Event Configuration Quick Start 6-5
Table 6 -2 RMON Alarm Configuration Quick Start 6-12
Table 6 -3 RMON History Configuration Quick Start 6-22
Table 6 -4 Field Descriptions for the show rmon Command 6-28
Table 6 -5 Field Descriptions for the show rmon-history Command 6-32
Table 8 -1 Field Descriptions for the show cmd-sched Command 8-5
Table 8 -2 Field Descriptions for the show sockets Command 8-41
Table B -1 Offline Diagnostic Monitor Menu Options B-3
Table B -2 Boot Configuration Options B-5
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Preface
This guide provides instructions for the administration of the Cisco 11500 Series
Content Services Switches (CSS). It describes how to perform administration
tasks on the CSS, including managing the CSS software, upgrading your CSS
software, and so on. Information in this guide applies to all CSS models except
where noted.
The CSS software is available in a Standard or optional Enhanced feature set. The
Enhanced feature set contains all of the Standard feature set and also includes
Network Address Translation (NAT) Peering, Domain Name Service (DNS),
Demand-Based Content Replication (Dynamic Hot Content Overflow), Content
Staging and Replication, and Network Proximity DNS. Proximity Database and
Secure Management, which includes Secure Shell Host and SSL strong
encryption for the Device Management software, are optional features.
This preface contains the following major sections:
• Audience
• How to Use This Guide
• Related Documentation
• Symbols and Conventions
• Obtaining Documentation
• Documentation Feedback
• Cisco Product Security Overview
• Obtaining Technical Assistance
• Obtaining Additional Publications and Information
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Audience
Audience
This guide is intended for the following trained and qualified service personnel
who are responsible for configuring the CSS:
• Web maste r
• System administrator
• System operator
How to Use This Guide
This guide is organized as follows:
Preface
Chapter Description
Chapter 1, Managing
the CSS Software
Chapter 2, Specifying
the CSS Boot
Configuration
Chapter 3, Configuring
User Profiles
Chapter 4, Using the
CSS Logging Features
Chapter 5, Configuring
Simple Network
Management Protocol
(SNMP)
Copy the running-configuration and
startup-configuration files, specify file storage
locations for a two-disk 11500 series CSS, and unpack
and remove an ArrowPoint Distribution Image (ADI).
This chapter also includes an overview of the CSS
system software.
Set the primary and secondary boot configuration for
the CSS.
Configure user profiles in the default-profile file.
Configure logging for the CSS. This chapter also
provides information displaying and interpreting log
messages.
Configure SNMP on the CSS. This chapter also
includes a summary of all CSS Enterprise Management
Information Base (MIB) objects.
Chapter 6, Configuring
Remote Monitoring
(RMON)
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Configure RMON on the CSS.
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Preface
Related Documentation
Chapter Description
Chapter 7,
Using an XML
Document to
Configure the CSS
Chapter 8,
Using the CSS
Scripting Language
Appendix A,
Upgrading Your CSS
Software
Appendix B, Using the
Offline Diagnostic
Monitor Menu
Related Documentation
In addition to this document, the CSS documentation set includes the following:
Use extended markup language (XML) to configure a
CSS.
Use the CSS scripting language to automate
configuration tasks and create script keepalives. This
chapter includes example scripts.
Upgrade your CSS software manually or use the
upgrade script.
Use the Offline Diagnostic Monitor (Offline DM)
menu.
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Document Title Description
Release Note for the
Cisco 11500 Series
Content Services Switch
Cisco 11500 Series
Content Services Switch
Hardware Installation
Guide
This release note provides information on
operating considerations, caveats, and
command-line interface (CLI) commands for the
Cisco 11500 series CSS.
This guide provides information for installing,
cabling, and powering the Cisco 11500 series CSS.
In addition, this guide provides information about
CSS specifications, cable pinouts, and hardware
troubleshooting.
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xxv
Related Documentation
Preface
Document Title Description
Cisco Content Services
Switch Getting Started
Guide
Cisco Content Services
Switch Routing and
Bridging Configuration
Guide
This guide describes how to perform initial
administration and configuration tasks on the CSS,
including:
• Booting the CSS for the first time and a routine
basis, and logging in to the CSS
• Configuring the username and password,
Ethernet management port, static IP routes,
and the date and time
• Configuring DNS server for hostname
resolution
• Configuring sticky cookies with a sticky
overview and advanced load-balancing method
using cookies
• Finding information in the CSS documentation
with a task list
• Troubleshooting the boot process
This guide describes how to perform routing and
bridging configuration tasks on the CSS, including:
• Management ports, interfaces, and circuits
• Spanning-tree bridging
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• Address Resolution Protocol (ARP)
• Routing Information Protocol (RIP)
• Internet Protocol (IP)
• Open Shortest Path First (OSPF) protocol
• Cisco Discovery Protocol (CDP)
• Dynamic Host Configuration Protocol (DHCP)
relay agent
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Preface
Related Documentation
Document Title Description
Cisco Content Services
Switch Content
Load-Balancing
Configuration Guide
This guide describes how to perform CSS content
load-balancing configuration tasks, including:
• Flow and port mapping
• Services
• Service, global, and script keepalives
• Source groups
• Loads for services
• Server/Application State Protocol (SASP)
• Dynamic Feedback Protocol (DFP)
• Owners
• Content rules
• Sticky parameters
• HTTP header load balancing
• Content caching
• Content replication
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Cisco Content Services
Switch Global Server
Load-Balancing
Configuration Guide
Cisco Content Services
Switch Redundancy
Configuration Guide
This guide describes how to perform CSS global
load-balancing configuration tasks, including:
• Domain Name System (DNS)
• DNS Sticky
• Content Routing Agent
• Client-Side Accelerator
• Network proximity
This guide describes how to perform CSS
redundancy configuration tasks, including:
• VIP and virtual interface redundancy
• Adaptive session redundancy
• Box-to-box redundancy
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Symbols and Conventions
Preface
Document Title Description
Cisco Content Services
Switch Security
Configuration Guide
Cisco Content Services
Switch SSL Configuration
Guide
Cisco Content Services
Switch Command
Reference
This guide describes how to perform CSS security
configuration tasks, including:
• Controlling access to the CSS
• Secure Shell Daemon protocol
• Radius
• TAC ACS +
• Firewall load balancing
This guide describes how to perform CSS SSL
configuration tasks, including:
• SSL certificate and keys
• SSL termination
• Back-end SSL
• SSL initiation
This reference provides an alphabetical list of all
CLI commands including syntax, options, and
related commands.
Cisco Content Services
Switch Device
Management User’s Guide
Symbols and Conventions
This guide uses the following symbols and conventions to identify different types
of information.
Caution A caution means that a specific action you take could cause a loss of data or
adversely impact use of the equipment.
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This guide describes how to use the Device
Management user interface, an HTML-based
Web-based application that you use to configure
and manage your CSS.
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Preface
Obtaining Documentation
Warning
Note A note provides important related information, reminders, and recommendations.
A warning describes an action that could cause you physical harm or damage
the equipment.
Bold text indicates a command in a paragraph.
Courier text indicates text that appears on a command line, including the CLI
prompt.
Courier bold text indicates commands and text you enter in a command line.
Italic text indicates the first occurrence of a new term, book title, emphasized text,
and variables for which you supply values.
1. A numbered list indicates that the order of the list items is important.
a. An alphabetical list indicates that the order of the secondary list items is
important.
• A bulleted list indicates that the order of the list topics is unimportant.
–
An indented list indicates that the order of the list subtopics is
unimportant.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
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Obtaining Documentation
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation
DVD package, which may have shipped with your product. The Documentation
DVD is updated regularly and may be more current than printed documentation.
The Documentation DVD package is available as a single unit.
Preface
Registered Cisco.com users (Cisco direct customers) can order a Cisco
Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool
or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
• Registered Cisco.com users (Cisco direct customers) can order Cisco product
documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
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Preface
• Nonregistered Cisco.com users can order documentation through a local
account representative by calling Cisco Systems Corporate Headquarters
(California, USA) at 408 526-7208 or, elsewhere in North America, by
calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front
cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
Documentation Feedback
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht
ml
From this site, you can perform these tasks:
• Report security vulnerabilities in Cisco products.
• Obtain assistance with security incidents that involve Cisco products.
• Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at
this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you
can access a Product Security Incident Response Team Really Simple Syndication
(PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
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Obtaining Technical Assistance
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally
before we release them, and we strive to correct all vulnerabilities quickly. If you
think that you might have identified a vulnerability in a Cisco product, contact
PSIRT:
• Emergencies— security-alert@cisco.com
• Nonemergencies— psirt@cisco.com
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to
encrypt any sensitive information that you send to Cisco. PSIRT can work from
encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use
in your correspondence with PSIRT is the one that has the most recent creation
date in this public key server list:
Preface
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&ex
act=on
In an emergency, you can also reach PSIRT by telephone:
• 1 877 228-7302
• 1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, Cisco Technical Support provides 24-hour-a-day,
award-winning technical assistance. The Cisco Technical Support Website on
Cisco.com features extensive online support resources. In addition, Cisco
Technical Assistance Center (TAC) engineers provide telephone support. If you
do not hold a valid Cisco service contract, contact your reseller.
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