Cisco Systems 11500 User Manual

Cisco 11500 Series Content Services Switch Hardware Installation Guide

Software Version 7.10
December, 2002

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Customer Order Number: DOC-7813884=
Text Part Number: 78-13884-03

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NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDAT I ONS I N THI S M ANUAL ARE B ELIEV ED TO BE ACCURATE BUT
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LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to cor rect t he interference at their own expense.

The following information is for FCC complia nce of Class B devices: The equi pment des cribed in this manual generates and may rad iate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment wit hou t Cisco’s written autho riz atio n may resul t in the equi pme nt no longe r comply ing with FCC re quir ements for Class
A or Class B digital devices. In that event, your right to use the equipm ent may be lim ited by FCC regulations, and you may be required t o correct
any interference to radio or television communicati ons at your own expense.

You can determine whether your equipment is causing int erferen ce by turning it off. If the inter ference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:

• Turn the television or radio antenna until the interferenc e stops.

• Move the equipment to one side or the other of the television or radio .

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circ uit from the tel evision or radio. (That is, make certain the equip ment and the television
or radio are on circuits controlled by different circui t breakers or fuses.)

Modifications to this product not auth orized by Cisco Sys tems, Inc. could void the FCC approval and negate your auth ority to op erate the prod uct.
The Cisco implementation of TCP header compression is an adap tati on o f a pr ogr am d eveloped by the University of California, Berkeley (UCB) as

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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0208R)

Cisco 11500 Series Content Services Sw itch Hardware Installation Guide

Copyright © 2002, Cisco Systems , Inc.
All rights reserved.

About This Guide xvii

Audience xvii
How to Use This Guide xviii
Related Documentation xix
Symbols and Conventions xxi
Obtaining Documentation xxiv

World Wide Web xxiv
Documentation CD-ROM xxv
Ordering Documentation xxv
Documentation Feedback xxv

Obtaining Technical Assistance xxvi

Cisco.com xxvi
Technical Assistance Center xxvi

Cisco TAC Web Site xxvii
Cisco TAC Escalation Center xxviii

CONTENTS

CHAPTER

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1 Unpacking and Installing the CSS 1-1

Site Requirements 1-2
Safety Guidelines 1-2

Chassis-Lift ing Guidelines for the CSS 11503 and CSS 11506 1-3
Electrical Safety 1-4

Specificatio ns for Cisco 11500 Series Power Supplies 1-6
Power Guidelines for DC Systems (CSS 11503 and CSS 11506) 1-7

Required Tools and Equipment 1-7

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Contents

Shipment Contents 1-8
Unpacking the CSS 1-9

Unpacking the CSS 11501 1-9
Unpacking the CSS 11503 or CSS 11506 1-9

If the Product is Damaged 1-10
Preinstallation Requirements 1-11
Installing the CSS 11501 1-12

Installing a CSS 11501 as a Fr eestanding Unit 1-12

Installing a CSS 11501 as a Rackmounted Unit 1-13
Installing the CSS 11503 1-14

Installing a CSS 11503 as a Freestanding Unit 1-14

Installing a CSS 11503 as a Rackmounted Unit 1-15
Installing the CSS 11506 1-17

Mid-Mounting the CSS 11506 Mounting Brackets 1-18

Rack-Mounting the CSS 11506 Chassis 1-19

CHAPTER

vi

Installing a CSS Module 1-19

Installation Precautions and Restrictions 1-20

Installation Precautions 1-20

Module Slot Restrictions 1-21
Unpacking a CSS Module 1-24
Installing a Module 1-24

Installing a Passive SCM in a CSS 11506 1-26

2 Cabling the CSS 2-1

Cabling the CSS 11501 2-2

CSS 11501 Connectors and LEDs 2-4

Cabling the CSS 11503 and CSS 11506 Modules 2-7

CSS 11503 and CSS 11506 Module Overview 2-7
Switch Control Modu le Connectors and LEDs 2-11

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Fast Ethernet Modul e Connectors and LEDs 2-14
Gigabit Ethernet Module Connectors and LEDs 2-16
Session Accelerator Module LEDs 2-18
Secure Socket Layer (SSL) Module LEDs 2-19

Connecting the Console 2-21
Connecting the Chassis to Ground 2-22

Tools and Supplies 2-22
Attaching the Grou nding Cable 2-24

Connecting the Power Cord 2-26

Connecting a CSS 1150 1 Power Cord 2-26
Connecting a CSS 1150 3 Power Cord 2-27

Connecting a CSS 1150 3 AC Power Cord 2-27

Connecting a CSS 1150 3 DC Power Cord 2-28
Connecting a CSS 1150 6 Power Cord 2-31

Connecting a CSS 1150 6 AC Power Cord 2-31

Connecting a CSS 1150 6 DC Power Cord 2-33
Checking the DC Power Connection (CSS 11503 and CSS 11506) 2-36

Contents

CHAPTER

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3 Booting and Configuring the CSS 3-1

Powering Up the CSS 3-1
Powering Down the CSS 3-2
Booting the CSS for t he First Time 3-2

Hardware Initialization and Power-On Diagnostics 3-3
Entering Your License Key 3-5
Configuring the Ethernet Management Port 3-6
Changing the Defaul t Username and Password 3-7
Password-Protecting the Offline Diagnostic Monitor Menu 3-8

Logging in to the CSS 3-9

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Contents

Using the Configur ation Script 3-10

Configuring Layer 3 Load Balancing 3-12
Configuring Layer 5 Load Balancing 3-14
Configuring Proxy Cache 3-16
Configuring Transparent Cache 3-18

Where to Go Next 3-21

APPENDIX

APPENDIX

A Specifications A-1

Electrical Specifications A-2
Environmental Specifications A-3
Physical Specifications A-4
Module Specifications A-5
Disk Specifications A-5
Supported Standards A-6

Transport A-6
Network A-6
Routing A-7
Gateway A-7
Application A-7
Network Utilities A-7
Network Management A-8

B Cable Connector Pinouts B-1

RJ-45 Fast Ethernet Connector Pinouts B-2
RJ-45 RS-232 Consol e Port Pinouts B-3

Connecting the Console Port to a PC B-4
Connecting the Console Port to a Termina l B-5
Connecting the Console Port to a Modem B-6

viii

RJ-45 Management Connector Pinouts B-7

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Contents

APPENDIX

C Troubleshooting C-1

Troubleshooting the Boot Process C-2

Diagnostic Tests for Hardware C-2
OffDM Verification of the Boot Configuration Record and Disk C-7

Errors in the Boot Configuration Record C-7

Failure of the Disk Drive in the SCM C-8
CSS 11501 Boot and Veri fication C-8
SCM Boot and Verification of the Modules C-9

Troubleshooting the Console Interface C-10
Troubleshooting the CSS Power Supply C-11

Troubleshooting the CSS 11501 Power Supply C-11
Troubleshooting the CSS 11503 Power Supply C-12
Troubleshooting the CSS 11506 Power Supply C-12

Troubleshooting the CSS Fans C-16

Troubleshooting the CSS 11501 Chassis Fans C-16
Troubleshooting the CSS 11503 Chassis Fans C-17
Troubleshooting the CSS 11506 Fan Module C-18

Troubleshooting the CSS 11501 C-19

APPENDIX

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Troubleshooting the CSS Modules C-21
Log File Information C-24

D Regulatory Compliance and S afety Information for the Cisco 11500 Series

Content Services Switch

D-1

Agency Approvals D-2

FCC Class A Compliance Notice (United States) D-3
FCC Compliance Information Statement (United States) D-4
ICES-003 Class A Compliance Notice (Canada) D-5
Europe (EU) D-5
CISPR 22 Class A Warning D-5

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Contents

VCCI Class A Warning D-6
Class A Notice for Taiwan and Other Traditional Chinese Markets D-8
Class A EMC Warning D-8

Safety Requirements D-9

Laser Safety D-10

Translated Safe ty Warnings D-11

Warning Definition D-11
Lithium Batter y D i sp o sa l W a rn in g D-13
Radiation from Open Port Aperture Warning D-14
Class 1 Laser Produ ct Warning D-16
Qualified Personnel Warning D-16
Two-Perso n Li fti ng Warning D-17
Lightning Activity Warning D-19
Jewelry Remo va l W a rn in g D-20
Reading Instructions Warning D-21
Disconnect Devic e Warning D-22
Chassis Instal lation Warning D-23
Ground Conductor Warning D-25
Installation and Replacement Warning D-26
Use Copper Conductor s Only D-27
Short-Circuit Protection Warning D-28
Wire Preparatio n Warning D-29
DC Power Sourc e Wa rning D-31
Dual Power Supply Warning D-33
DC Power Supply Wiring Warning D-34
Blank Faceplate Requirement Warning D-36
Power Off Befor e Working on System W a rn in g D-38

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I

NDEX

Contents

Fan Injury Warning D-39
AC and DC Power Module Warning D-40
Power Cord Warning (other versions available) D-41
Ground Conductor Warning D-42

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Contents

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FIGURES

Figure 1-1 Front-Mounting the Mounting Brackets on the CSS 11501 1-13
Figure 1-2 Front-Mounting the Mounting Brackets on the CSS 11503 1-15
Figure 1-3 Mid-Mounting the Mounting Brackets on the CSS 11503 1-16
Figure 1-4 Front-Mounting Position of the CSS 11506 Mounting Brackets 1-17
Figure 1-5 Mid-Mounting the Mounting Brackets on the CSS 11506 1-18
Figure 1-6 Fully-Configured CSS 11503 1-22
Figure 1-7 Fully-Configured CSS 11506 1-23
Figure 1-8 Installing a Module into a CSS Chassis 1-25
Figure 1-9 Installing a PCMCIA Cover on an SCM 1-27
Figure 2-1 CSS 11501 Connectors and LEDs 2-4
Figure 2-2 CSS 11503 Content Services Switch 2-9
Figure 2-3 CSS 11506 Content Services Switch 2-10
Figure 2-4 Switch Control Modu le Connectors and LEDs 2-12
Figure 2-5 8-Port Fast Ethe rnet Module Connectors and LEDs 2-14
Figure 2-6 16-Port Fast Et he rnet Module Conn ectors and LEDs 2-15
Figure 2-7 Gigabit Ethernet Module Connectors and LEDs 2-17
Figure 2-8 Session Accelerator Module LEDs 2-18
Figure 2-9 SSL Module LEDs 2-20
Figure 2-10 Attaching Ground ing Wire to Grounding Lug 2-25
Figure 2-11 Connecting a CSS 1150 1 AC Power Cord 2-26
Figure 2-12 Connecting a CSS 1150 3 AC Power Cord 2-27
Figure 2-13 Location of the CSS 11 503 DC Power Supply Connectors 2-29
Figure 2-14 Connecting a CSS 1150 6 AC Power Cord 2-32

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xiii

Figures

Figure 2-15 Location of CSS 1150 6 DC Power Supply Connectors 2-34
Figure C-1 Location of the CSS 11506 Power Supplies C-13
Figure C-2 CSS 11506 AC Power Supply LEDs C-14
Figure C-3 CSS 11506 DC Power Supply LEDs C-14

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Table 1-1 AC Electrical Sp ec ifications 1-6
Table 1-2 DC Electrical Sp ec ifications 1-6
Table 1-3 CSS 11503 Chassis Slo t Restriction 1-21
Table 1-4 CSS 11506 Chassis Slo t Restriction 1-21
Table 2-1 CSS 11501 LED Descriptions 2-5
Table 2-2 Switch Control Modu le LED Descriptions 2-13
Table 2-3 Fast Ethernet Modul e LED Descriptions 2-16
Table 2-4 Gigabit Ethernet Module LED Descriptions 2-17
Table 2-5 Session Accelerator Module LED Descriptions 2-19
Table 2-6 SSL Module LED Descriptions 2-20
Table 2-7 CSS Console Port Default Settings 2-21
Table 2-8 Tools and Supplies 2-22
Table 2-9 CSS 11503 to DC Power Source Cabling 2-30
Table 2-10 CSS 11506 to DC Power Source Cabling 2-35

TABLES

Table 3-1 Status LEDs Boot Definitions 3-4
Table A-1 AC Electrical Sp ec ifications A-2
Table A-2 DC Electrical Sp ec ifications A-2
Table A-3 Environmental Specifications A-3
Table A-4 Physical Specifications A-4
Table A-5 Module Specifications A-5
Table A-6 Disk Specifications A-5
Table B-1 RJ-45 Fast Ethernet Connector Pinouts B-2
Table B-2 RJ-45 RS-232 Serial Connector Pinouts for the Console Port B-3

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xv

Tables

Table B-3 Console Port to PC Signals and Pinouts B-4
Table B-4 Console Port to Termin al Signals and Pinout s B-5
Table B-5 Console Port to Modem Sign als and Pinouts B-6
Table B-6 RJ-45 Management Connector Pinouts B-7
Table C-1 Fields in the Diagnostic Moni tor Error Message C-4
Table C-2 Troubleshooting the Console Interface C-10
Table C-3 LEDs of the CSS 11506 Power Supply C-15
Table C-4 Troubleshooting the CSS 11501 C-19
Table C-5 Troubleshooting the CSS Modules C-22
Table C-6 CSS Log File Descripti ons C-24
Table D-1 Regulatory Approval Requirements D-2

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Audience

About This Guide

This guide is intended to help you install your Cisco 11500 series content services
switch (hereinafter referred to as the CSS) and get it into operation. It provides
you with instructions for instal ling, cab ling, boot ing, and configur ing the CSS
using the configuration scr ipt.

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Warning

Only trained and qualified personnel are allowed to install or replace this
equipment.

This guide is intended for the following trained and qualified service personnel
who are responsible for inst alling and ope rating t he CSS:

• System installer

• Hardware tech ni ci an

• System operator

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How to Use This Guide

How to Use This Guide

This section describes the chapters and contents in this guide.

Chapter/Appendix Description

Chapter 1,

Unpacking and
Installing the CSS

Chapter 2,

Cabling the CSS

Chapter 3,

Booting and
Configuring the CSS

Appendix A,

Specifications

Appendix B,

Cable Connector
Pinouts

Appendix C,

Troubleshooting

Appendix D,

Regulatory
Compliance and
Safety Informatio n
for the Cisco 11 500
Series Content
Services Switch

About This Guide

This chapter pr ovides in struc tio ns for u npa ck ing an d
installing the CSS.

This chapter desc ribe s th e CSS 1150 1 i ntegrate d
platform and the CSS 11503 and 115 06 modula r
platforms, incl uding LEDs and connectors. This chapter
also provides instructions for connecting the console and
power cords.

This chapter provide s informa tion on powering a nd
booting the CSS for the first time. This chapter also
describes how to configure the CSS using the
configuration script.

This appendix provides specif ications for the CSS and its
components.

This appendix provides pinouts for each connector on the
CSS.

This appendix pr ovides t ro uble sho oting i nf orm atio n fo r
the CSS, power supply, and the boot process.

This appendix provides information on regulatory
compliance and safet y pertain ing to the CSS.

xviii

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About This Guide

Related Documentation

In addition to this document, the content services switch documentation set
includes the following publications:

Document Title Description

Release Note for the Cisco
11500 Series Content
Services Switch

Cisco Content Se rv ices
Switch Administration
Guide

Related Docu m e ntation

This release note provides infor mation on
operating consi der at ions , caveats, an d CL I
commands for the Cisco 11 500 seri es C S S.

This guide desc ribe s how to perf orm
administration tasks on the CSS including logging
into the CSS, upgradin g y our CSS sof tware, a nd
configuring the following:

• Management ports, interfaces, and circuits

• DNS, ARP, RIP, IP, and bridging features

• OSPF

• Logging, including disp laying log m essage s

and interpreting sys.log message s

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• User profile and CSS parameters

• SNMP

• RMON

• Offline Diagnostic Monitor (Offline DM)

menu

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xix

Related Documentation

Document Title Description

Cisco Content Se rv ices
Switch Basic
Configuration Guide

This guide describes how to perf orm b asic C SS
configuration tasks, incl uding :

• Services

• Owners

• Content ru le s

• Sticky parameters

• HTTP header load balancing

• Source groups, Access Control Li sts (ACLs),

Extension Qualifier Lists (EQLs), Uniform
Resource Locator Qua lifier Lis ts (URQLs),
Network Qualifier Lists (NQLs), and Domain
Qualifier Lists (DQLs)

• Caching

Cisco Content Se rv ices
Switch Advanced
Configuration Guide

This guide describes how to perform advanced CSS
configuration tasks, incl uding :

• Domain Name Service (DNS)

About This Guide

xx

• DNS Sticky

• Content Ro ut ing Agen t

• Client Side Accelerator

• Network proximity

• VIP and virtual IP interface redu ndancy

• Box-to-box redund ancy

• Demand-based content replication and content

staging and replicatio n

• Secure Socket Layer (SSL) termination with

the SSL Acceleration Module

• Firewall load balancing

• CSS scripting language

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About This Guide

Document Title Description

Cisco Content Services
Switch Command
Reference

Cisco Content Services
Switch Device
Management User’ s Guide

Symbols and Conventions

This guide use s the fol lowing sym bo ls and co nventions to emp has ize certai n
information.

Caution A caution means that a speci fic action you take could c ause a loss of da ta or

adversely impact use of the equipment.

Symbols and Conventions

This guide provid es an al phabe tica l list of all CSS
Command Line Interface commands including
syntax, options, a nd rela ted comm an ds.

This guide pr ovid es an o vervi ew on usin g th e
Device Mana geme nt u s er i nte rf ac e, an
HTML-based Web application that you use to
configure and manag e a CSS.

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Note A note provides important related information, reminders, and recommendations.

Bold text indicates a comma nd in a para grap h.

Courier text indicates text that appears in a command line, including the CLI

prompt.

Courier bold text indicates commands and text you enter in a command line.

Italics text indicates the first occurrence of a new term, book title, and emphasized
text.

1. A numbered list indicates that the order of the list items is important.
a. An alphabetical list indicates that the order of the secondary list items is

important.

• A bulleted list indicates that the order of the list topics is unimportant.

–

An indented list indicates that the order of the list subtopics is
unimportant.

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Symbols and Conventions

About This Guide

Before you install, configure, or perform ma intenan ce on the CSS, review the
documentation for the proc edure y ou are abou t to perfo rm, pay ing specia l
attention to the safety warnings. If you need translations of the safety warnings,
refer to the Appendi x D, Regulatory Compliance and Safety Information for the

Cisco 11500 Series Cont ent Se rv ices Sw itch .

Warning

Waarschuwing

Varoitus

Attention

This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. (To see translations of the warnings that appear in this
publication, refer to the appendix “Translated Safety Warnings” in the
installation guide that accompanied this device.)

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico’s en dient u op de hoogte te zijn van standaard maatregelen
om ongelukken te voorkomen. (Voor vertalingen van de waarschuwingen die
in deze publicatie verschijnen, kunt u het aanhangsel “Translated Safety
Warnings” (Vertalingen van veiligheidsvoorschriften) in de installatiegids die
bij dit toestel is ingesloten, raadplegen.

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa
ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota
selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista
onnettomuuksien ehkäisykeinoista. (Tässä julkaisussa esiintyvien
varoitusten käännökset löydät tämän laitteen mukana olevan asennusoppaan
liitteestä "Translated Safety Warnings" (käännetyt turvallisuutta koskevat
varoitukset).)

Ce symbole d’avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures. Avant d’accéder à cet équipement,
soyez conscient des dangers posés par les circuits électriques et
familiarisez-vous avec les procédures courantes de prévention des
accidents. Pour obtenir les traductions des mises en garde figurant dans cette
publication, veuillez consulter l’annexe intitulée « Translated Safety
Warnings » (Traduction des avis de sécurité) dans le guide d’installation qui
accompagne cet appareil.

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About This Guide

Symbols and Conventions

Warnung

Avvertenza

Advarsel

Dieses Warnsymbol bedeutet Gefahr . Sie befinden sich in einer Situation, die
zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an
irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen
Stromkreisen verbundenen Gefahren und der Standardpraktiken zur
Vermeidung von Unfällen bewußt. (Übersetzungen der in dieser
Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem
Titel “Translated Safety Warnings” (Übersetzung der Warnhinweise) in der
diesem Gerät beiliegenden Installationsanleitung.)

Questo simbolo di avvertenza indica un pericolo. Si è in una situazione che
può causare infortuni. Prima di lavorare su qualsiasi apparecchiatura,
occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente
delle pratiche standard per la prevenzione di incidenti. La traduzione delle
avvertenze riportate in questa pubblicazione si trova nell’appendice,
“Translated Safety Warnings” (Traduzione delle avvertenze di sicurezza), del
manuale d’installazione che accompagna questo dispositivo.

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre
til personskade. Før du utfører arbeid på utstyr, må du være oppmerksom på de
faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med
vanlig praksis når det gjelder å unngå ulykker. (Hvis du vil se oversettelser av
de advarslene som finnes i denne publikasjonen, kan du se i vedlegget
"Translated Safety Warnings" [Oversatte sikkerhetsadvarsler] i
installasjonsveiledningen som ble levert med denne enheten.)

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Aviso

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe
poderá causar danos fisicos. Antes de começar a trabalhar com qualquer
equipamento, familiarize-se com os perigos relacionados com circuitos
eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis
acidentes. (Para ver as traduções dos avisos que constam desta publicação,
consulte o apêndice “Translated Safety Warnings” - “Traduções dos Avisos
de Segurança”, no guia de instalação que acompanha este dispositivo).

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Obtaining Documentation

About This Guide

¡Advertencia!

Varning!

Este símbolo de aviso significa peligro. Existe riesgo para su integridad
física. Antes de manipular cualquier equipo, considerar los riesgos que
entraña la corriente eléctrica y familiarizarse con los procedimientos
estándar de prevención de accidentes. (Para ver traducciones de las
advertencias que aparecen en esta publicación, consultar el apéndice
titulado “Translated Safety Warnings,” en la guía de instalación que se
acompaña con este dispositivo.)

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanligt förfarande för att
förebygga skador. (Se förklaringar av de varningar som förekommer i denna
publikation i appendix "Translated Safety Warnings" [Översatta
säkerhetsvarningar] i den installationshandbok som medföljer denna
anordning.)

Obtaining Documentation

These sections explain how to obtain docu mentation from Cisco Syste ms.

World Wide Web

xxiv

You can access the most current Cisco do cumentation on the World Wide Web at
this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

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About This Guide

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco
Documentation CD-ROM packag e, which i s shipped wit h your prod uct. The
Documentation CD-ROM is updated monthl y and may be more current than
printed documentat ion. The CD-ROM package is available as a single uni t or
through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these way s:

• Registered Cisco.com u sers (Cisco d irect custo mers) can ord er Cisco pr oduct

documentation fr om t he N et working Prod uc ts M arketPlac e:

http://www.cisco.com/cgi-bin/order/order_root.pl

• Registered Cisco.com u s ers can order the Documentation CD-ROM through

the online Subscription Stor e:

http://www.cisco.com/go/subscription

Obtaining Documentation

• Nonregistered Cisco.com users c an order docum entat ion through a local

account representat ive by calling Cisco Systems Corporat e Headqua rters
(California, U.S.A. ) at 408 52 6-7208 or, elsewhere in North Am erica , by
calling 800 553-NETS (6 387).

Documentation Feedback

You can submit comments electron icall y on Cisco.c om. In th e Cisco
Documentation hom e page, cli ck the Fax or Email option in the “Leave
Feedback” section at the bott om o f th e pa ge.

You can e-mail your comments to bug-do c@cisco. com.
You can submit your comments by mail by using the re sponse ca rd beh ind the

front cover of your document or by writing to the following address:
Cisco Systems

Attn: Document Resour ce Connec tion
170 West Tasm an D rive
San Jose, CA 95134- 988 3

We appreciate yo ur comm ents .

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Obtaining Technical Assistance

Obtaining Technical Assistanc e

Cisco provides Cisco.com as a starting point for all technical assistance.
Customers and partners ca n obtain on line docu mentat ion, trou blesh ooting tips,
and sample configurations from online tools by using the Cisco Technical
Assistance Center (TAC) Web Site. Cisco.com registered users have complete
access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundat ion of a suite of interac tive, networked services th at
provides immediate, open a ccess to Cisco informa tion, net working solutions,
services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-us e
tool that provides a broad ra nge of featur es and se rvices to he lp you with t hese
tasks:

• Streamline business processes and improve productivity

About This Guide

• Resolve technical issues with online support

• Download and te st so ft war e pa ck ag es

• Order Cisco learning m ateri als and me rcha ndise

• Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on
Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistanc e Center (TAC) is available to all custome rs who
need technical assistan ce wit h a Cisco pro duct, tec hnology, or solution. Two
levels of support are available: the Cisco TAC Web S ite and the Ci sco TAC
Escalation Center.

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About This Guide

Cisco TAC inquiries are categorized according to the urgency of the issue:

• Priority level 4 (P 4) — Y ou need information or assistance concerning Cisco

• Priority level 3 (P3) — Your network performance is d egrad ed . Networ k

• Priority level 2 (P2) — Your production network is severely degrade d,

• Priority level 1 (P1) — Your production network is down, and a critical

The Cisco TAC resource that you choose is based on the priori ty of the probl em
and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TA C Web Site to resolve P3 and P4 issues yourself, saving
both cost and time. The site provides around-the-clock access to online tools,
knowledge bases, and software. To access the Cisco TAC Web Site, go to this
URL:

Obtaining Technical Assistance

product capabilities, pro duct ins tallation , or basic pro duct configurat ion.

functionality is noticeably impaired, but most business operations continue.

affecting significant aspects of business ope rations. N o workaroun d is
available.

impact to business operations will occur if service is not restored quickly. No
workaround is available.

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http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have
complete access to the technical support resources on the Cisco TAC Web Site.
The Cisco TA C Web Site requires a Cisco.com login ID and password. If you have
a valid service contract but do not have a login ID or password, go to this URL to
register:

http://www.cisco.com/register/

If you are a Cisco.com registere d user, and you cannot res olve your techni cal
issues by using the C is co TAC Web Site, you can open a cas e on lin e by using the
TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through
the Cisco TAC Web Site.

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Obtaining Technical Assistance

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operation s. When you conta ct the TAC Escalation
Center with a P1 or P2 problem, a Cisco TA C engineer automatically opens a case.

T o obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the
level of Cisco support services to which your company is entitled: for example,
SMARTnet, SMARTnet Onsite, or Network Support ed Accoun ts (NSA). W hen
you call the center , please have a vailabl e your service agr eement number and y our
product serial numb er.

About This Guide

xxviii

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CHAPTER

Unpacking and Installing the CSS

1

Warning

This is a class A product. In a domestic environment this product may cause
radio interference, in which case the user may be required to take adequate
measures.

This chapter describes how to unpack and in stall the CSS as a free -stand ing or
rack-mounted unit.

This chapter contains the following sections:

• Site Requirements

• Safety Guidelines

• Required Tools and Equipment

• Shipment Contents

• Unpacking the CSS

• If the Product is D ama ged

• Preinstallation Requirements

• Installing the CSS 11501

• Installing the CSS 11503

• Installing the CSS 11506

• Installing a CSS Module

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1-1

Site Requirements

Note For information on installing a replacement component in the CSS (such as a

replacement PCM CIA d isk o r a power supp ly), r efer to th e re fer en ce sh eet
included with the component.

Site Requirements

Before you select an installation site for the CSS, read the electrical,
environmental, and physical requirements as described in Appendix A,

Specifications.

Safety Guidelines

When you install the CSS, observe all of the caution and warning statements in
the installation procedures. For warning translations, refer to Appendix D,

Regulatory Compliance and Safety Information for the Cisco 11500 Series
Content Services Switch.

Chapter 1 Unpacking and Installing the CSS

1-2

Read the following guidelines to help ensure your safety and protect the
equipment. These guideline s may not cover all pote ntiall y hazard ous situa tions
you may encounter du ring syst em insta llatio n, so be a lert .

• The installation of your CSS must comply with national and local electrical

codes. In the United States, this means the National Fire Protection
Association (NFPA) 70, United States N at iona l E lec trica l C ode . In Ca na da,
Canadian Electri cal Code, part I, CC2 2. 1. In ot h er c oun tries, In terna ti onal
Electrotechnical Commissio n (IEC) 36 4, part 1 throu gh part 7.

• Keep tools and chassis components away from walk areas.

• Do not wear loose clothing, jewelry (including rings and chains), or other

items that could ge t c a ught in the ch ass is.

• The AC-powered CSS ships with a three-wire AC electrical grounding-type

plug, which only fits into a groun ding-type power outlet. T his is a safety
feature. Ensure th e equipm ent gr ounding i s in compli ance w ith loc al and
national electrical codes.

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