Chrysler Country - 2011 Warranty Guide

2011

WARRANTY INFORMATION

All Vehicles

IMPORTANT

This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.

WARRANTY COVERAGE AT A GLANCE

WARRANTYCOVERAGE AT A GLANCE

DESCRIPTION

Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Powertrain Limited Warranty
Federal Emissions Warranty
Federal Emissions Warranty
Specified Comp.

© 2010 Chrysler Group LLC

1Yr/

12, 000

2Yr/

24,000

3 Yr/

36,000

3Yr/

50,000

3Yr/

Unlimited

5 Yr/

50,000

5 Yr/

100,000

7 Yr/

70,000

8 Yr/

80,000

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TABLE OF CONTENTS

1. Your Legal Rights Under These Limited Warranties

1.1 Incidental and Consequential Damages

Not Covered ........................4

2. What’s Covered Under Chrysler Group LLC’s
Warranties

2.1 Basic Limited Warranty .................5

2.2 Corrosion Warranty ...................8

2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the

State of Kansas only) ..................9

2.4 Powertrain Limited Warranty .............10

3. What’s Not Covered

3.1 Modifications Not Covered ..............14

3.2 Environmental Factors Not Covered .........15

3.3 Maintenance Costs Not Covered ...........16

3.4 Racing Not Covered ..................17

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3.5 Certain Kinds of Corrosion Not Covered . . . . . . 17

3.6 Other Exclusions ....................17

3.7 Total Loss, Salvage, Junk, or Scrap Vehicles

Not Covered .......................18

3.8 Restricted Warranty . . . . . . . ............19

4. Other Terms of Your Warranties

4.1 Exchanged Parts May Be Used in Warranty

Repairs ..........................20

4.2 Pre-Delivery Service . . . . . . . . ..........21

4.3 Production Changes . . . . . . . . . . . .......21

TABLE OF CONTENTS

5. Emission Warranties Required By Law

5.1 Federal Emission Warranty ..............22

5.2 Emission Performance Warranty ...........23

6. How to Get Warranty Service

6.1 Where to Take Your Vehicle .............24

6.2 How To Get Tow Service - U.S. or Canada

Only* ..........................26

6.3 Emergency Warranty Repairs .............28

6.4 Getting Service Under the Federal Emission

Performance Warranties ................28

7. How to Deal with Warranty Problems

7.1 Steps to Take ......................30

7.2 Helpful Addresses and Telephone Numbers ....34

8. Optional Service Contract . . ................36

9. Maintenance

9.1 General Information ..................37

9.2 Where To Go For Maintenance . . . . . . . . . . . 38

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YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

1. Your Legal Rights Under
These Limited Warranties

The warranties contained in this booklet are the only express
warranties that Chrysler Group LLC (⬙Chrysler⬙) makes for your
vehicle. These warranties give you specific legal rights. You
may also have other rights that vary from state to state. For
example, you may have some implied warranties, depending on
the state where your vehicle was sold or is registered.

These implied warranties are limited, to the extent allowed
by law, to the time periods covered by the express written
warranties contained in this booklet.

If you use your vehicle primarily for business or commercial
purposes, then these implied warranties do not apply and
Chrysler completely disclaims them to the extent allowed by
law. And the implied warranty of fitness for a particular purpose
does not apply if your vehicle is used for racing, even if the
vehicle is equipped for racing.

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Some states do not allow limitations on how long an
implied warranty lasts, so the above limitations may not
apply to you.

1.1 Incidental and Consequential

Damages Not Covered

Your warranties don’t cover any incidental or
consequential damages connected with your vehicle’s
failure, either while under warranty or afterward.

Examples of such damages include:

• lost time;

• inconvenience;

• the loss of the use of your vehicle;

• the cost of rental vehicles, gasoline, telephone, travel,

or lodging;

• the loss of personal or commercial property; and

• the loss of revenue.

Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.

2. What’s Covered Under

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

Chrysler Group LLC’s
Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?

You are covered by the Basic Limited Warranty if you
are a purchaser for use of the vehicle.

B. What’s Covered

The Basic Limited Warranty covers the cost of all
parts and labor needed to repair any item on your
vehicle when it left the manufacturing plant that is
defective in material, workmanship or factory

preparation. There is no list of covered parts since the
only exception are tires and Unwired headphones. You
pay nothing for these repairs. These warranty repairs
or adjustments — including all parts and labor
connected with them — will be made by your dealer
at no charge, using new or remanufactured parts.

C. Items Covered by Other Warranties

The following are covered by separate warranties
offered by their makers. They are not covered by the
Basic Limited Warranty:

• tires;

• Unwired headphones; or

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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

• items added or changed after your vehicle left the
manufacturing plant, such as accessories or
protection products, or items changed because of
customization or van conversion.

Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
product. You can find the tire and Unwired headphone
warranty statements in your Owner’s Literature Package.

D. Towing Costs Are Covered Under Certain

Circumstances

The Basic Limited Warranty covers the cost of towing
your vehicle to the nearest Chrysler, Dodge, Jeep, or
Ram dealer if your vehicle can’t be driven because a

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covered part has failed. If you choose to go to
another dealership, you will be responsible for the
cost if the extra distance exceeds 10 miles. See
Section 6.2 for information on how to get towing
service in the United States and Canada.

E. When It Begins

The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:

• the date you take delivery of the vehicle; or

• the date when the vehicle was first put into

service — for example, as a dealer “demo” or as a
Chrysler company vehicle.

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

F. When It Ends

The Basic Limited Warranty lasts for 36 months from
the date it begins or for 36,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);

• wiper blades;

• clutch discs or modular clutch assembly (as

equipped);

• windshield and rear window; and

• wheel alignment and wheel balancing

G. Registration and Operation Requirements

The Basic Limited Warranty covers your vehicle
only if:

• it was built for sale in the U.S.;

• it’s registered in the U.S.;

• it’s driven mainly in the U.S. or Canada; and

• it’s operated and maintained in the manner

described in your Owner’s Manual.

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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

H. If Your Vehicle Leaves the United States (We

Include U.S. Possessions and Territories as
Part of the United States for Warranty
Purposes):

EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS VEHICLE IF IT IS SOLD
IN OR REGISTERED IN COUNTRIES OTHER
THAN THE UNITED STATES.

This policy does not apply to vehicles that have
received authorization for export from Chrysler. Dealers
may not give authorization for export. You should consult
an authorized dealer to determine this vehicle’s warranty
coverage if you have any questions.

This policy does not apply to vehicles registered to U.S.
government officials or military personnel on assignment
outside of the United States.

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2.2 Corrosion Warranty

A. Who Is Covered?

You are covered if you are a purchaser for use of the
vehicle.

B. What’s Covered

This warranty covers the cost of all parts and labor
needed to repair or replace any sheet metal panels that
get holes from rust or other corrosion. If a hole
occurs because of something other than corrosion, this
warranty does not apply. Cosmetic or surface
corrosion — resulting, for example, from stone chips
or scratches in the paint — is not covered. For more
details on what isn’t covered by this warranty, see 3.5.

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

C. How Long It Lasts

The Corrosion Warranty starts when your Basic
Limited Warranty begins under 2.1(E).

This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months, with no
mileage limit.

• For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walking
around the vehicle — the limits are 5 years or
100,000 miles on the odometer, whichever occurs first.

2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)

For vehicles sold and registered in the State of Kansas,
seatbelts and related seatbelt components are warranted
against defects in workmanship and materials for
10 years, regardless of mileage. This warranty does not
cover replacement of seatbelts and related components
required as the result of collision.

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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

2.4 Powertrain Limited Warranty

A. Who Is Covered?

You are covered by the Powertrain Limited Warranty
if you are a purchaser for use of the vehicle.

B. What’s Covered

The Powertrain Limited Warranty covers the cost of
all parts and labor needed to repair a powertrain
component listed in section 2.4.E below that is
defective in workmanship and materials.

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C. How Long It Lasts

The Powertrain Limited Warranty lasts for up to
5 years or 100,000 miles on the odometer, whichever
occurs first, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).

D. Towing Costs Are Covered

The Powertrain Limited Warranty covers the cost of
towing your vehicle to the nearest authorized
Chrysler, Dodge, Jeep or Ram dealer if your vehicle
cannot be driven because a covered part has failed.
If you choose to go to another dealership, you will be
responsible for the cost if the extra distance exceeds
10 miles. See Section 6.2 for information on how to
get towing service in the United States and Canada.

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

E. Parts Covered

The Powertrain Limited Warranty covers these parts and
components of your vehicle’s powertrain supplied by
Chrysler Group LLC:

Gasoline Engine: cylinder block and all internal parts;
cylinder head assemblies; timing case, timing chain,
timing belt, gears and sprockets; vibration damper; oil
pump; water pump and housing; intake and exhaust
manifolds; flywheel with starter ring gear; core plugs;
valve covers; oil pan; turbocharger housing and internal
parts; turbocharger wastegate actuator; supercharger;
serpentine belt tensioner; seals and gaskets for listed
components only.

Transmission: transmission case and all internal parts;
torque converter; drive/flex plate; transmission range
switch; speed sensors; pressure sensors; transmission
control module; bell housing; oil pan; seals and gaskets
for listed components only.

NOTE: MANUAL TRANSMISSION CLUTCH PARTS
ARE NOT COVERED AT ANY TIME.

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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

Front Wheel Drive: transaxle case and all internal

parts; axle shaft assemblies; constant velocity joints and
boots; differential cover; oil pan; transaxle speed sensors;
transaxle solenoid assembly; PRNDL position switch;
transaxle electronic controller; torque converter; seals and
gaskets for listed components only.

NOTE: MANUAL TRANSMISSION CLUTCH PARTS
ARE NOT COVERED AT ANY TIME.

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All Wheel Drive (AWD): power transfer unit and all
internal parts; viscous coupler; axle housing and all
internal parts; constant velocity joints and boots;
driveshaft and axle shaft assemblies; differential carrier
assembly and all internal parts; output ball bearing; output
flange; end cover; overrunning clutch; vacuum motor;
torque tube; pinion spacer and shim, seals and gaskets for
listed components only.