Chevrolet New Vehicle, VOLT Owner Manual

Black plate (1,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains

owner assistance information and GM's participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

Black plate (2,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

Part No. 20819518 A First Printing

Black plate (3,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

2012 Chevrolet Limited Warranty and

Owner Assistance Information

Important Message to

Owners... . . .. . . . . . . . . . . . . . . . . . . . 1

GM's Commitment . . . . . . . . . . . . . . 1

Owner Assistance . . . . . . . . . . . . . . . 1

GM Participation in an Alternative

Dispute Resolution Program . . . 1

Warranty Service – United

States, Canada, and Mexico . . . 1

Warranty Coverage at a

Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . . 2 Emission Control System

Warranty . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . .4

What Is Covered . . . . . . . . . . . . . . . . 4

What Is Not Covered . . . . . . . . . . 10

Volt-Specific Warranty . . . . . . . . . 13

What Is Covered . . . . . . . . . . . . . . . 14

Chevrolet Volt Coverage . . . . . . . 14

Chevrolet Tahoe and Silverado

Hybrid Specific Warranty . .. . . 15

What Is Covered . . . . . . . . . . . . . . . 15

Chevrolet Silverado and Tahoe

Hybrid Coverage . . . . . . . . . . . . . 16

What Is Not Covered . . . . . . . . . . 16

Things to Know About the New

Vehicle Limited Warranty . . . . 17

Warranty Repairs – Component

Exchanges . . . . . . . . . . . . . . . . . . . 17

Warranty Repairs – Recycled

Materials . . . . . . . . . . . . . . . . . . . . . 17

Tire Service .. . . . . . . . . . . . . . . . . . . 17

6.6L Duramax Diesel Engine

Components . . . . . . . . . . . . . . . . . 17

Aftermarket Engine

Performance Enhancement Products and Modifications . . . 18

After-Manufacture

“Rustproofing” . . . . . . . . . . . . . . . . 18

Paint, Trim, and Appearance

Items . . . . . . . . . . . . . . . . . . . . . . . . . 18

Vehicle Operation and Care .. . 19 Maintenance and Warranty

Service Records . . . . . . . . . . . . . . 19

Chemical Paint Spotting . . . . . . . 19

Warranty Coverage –

Extensions . . . . . . . . . . . . . . . . . . . 19

Warranty Service — Foreign

Countries . . . . . . . . . . . . . . . . . . . . . 20

Permanent Relocation . . . . . . . . . 20

Original Equipment

Alterations . . . . . . . . . . . . . . . . . . . . 20

Recreation Vehicle and Special

Body or Equipment

Alterations . . . . . . . . . . . . . . . . . . . . 21

Pre-Delivery Service . . . . . . . . . . . 21

Production Changes . . . . . . . . . . . 22

Noise Emissions Warranty for

Light Duty Trucks Over

10,000 Lbs Gross

Vehicle Weight

Rating (GVWR) Only . . . . . . . . . . 22

Emission Control Systems

Warranty .. . . . . . . . . . . . . . . . . . . . . 23

What Is Covered . . . . . . . . . . . . . . . 23

How to Determine the

Applicable Emissions Control

System Warranty . . . . . . . . . . . . . 23

Federal Emission Control

System Warranty . . . . . . . . . . . . . 23

California Emission Control

System Warranty .. . . . . . . . . . . 25

Black plate (4,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

2012 Chevrolet Limited Warranty and

Owner Assistance Information

Emission Warranty

Parts List . . . . . . . . . . . . . . . . . . . . . 28

Replacement Parts . . . . . . . . . . . . 32

Maintenance and Repairs . . . . . . 33

Claims Procedure . . . . . . . . . . . . . . 33

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . . 35

State Warranty

Enforcement Laws . . . . . . . . . . . 37

Warranty Information for

California Only . . . . . . . . . . . . . . . 38

Special Coverage Adjustment

Programs Beyond the Warranty

Period . . . . . . . . . . . . . . . . . . . . . . . . 39

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . . . . 40

Customer Assistance for Text

Telephone (TTY) Users . . . . . . . 41

Online Owner Center . . . . . . . . . . 42

Chevrolet Owner

Center (U.S.) . . . . . . . . . . . . . . . . . 42

My GM Canada (Canada) . . . . . 42

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . . . 43

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . . . 44

Black plate (1,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

Important Message to Owners... 1

GM's Commitment

GM is committed to ensuring satisfaction with your new vehicle.

Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Owner Assistance

The dealer is best equipped to provide all your vehicle's service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results

from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure on page 35.

We thank you for choosing GM.

GM Participation in an Alternative Dispute Resolution Program

See Customer Satisfaction Procedure on page 35 for

information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.

Warranty Service – United States, Canada, and Mexico

The selling dealer has invested in the proper tools, training, and parts inventory to ensure that any necessary warranty repairs can be made to your GM vehicle. GM requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized GM dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices on page 40. If you are unable to return to the selling dealer, contact a GM dealer in the United States, Canada or Mexico for warranty service.

Black plate (2,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

2 Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes Tires)

Coverage is for the first 3 years or 36,000 miles, whichever comes first.

Powertrain

Coverage is for the first 5 years or 100,000 miles, whichever comes first.

Sheet Metal

Corrosion coverage is for the first 3 years or 36,000 miles, whichever comes first.

Rust-through coverage is for the

Emission Control System Warranty

For light duty trucks, see How to Determine the Applicable Emissions Control Systems Warranty under

Emission Control Systems Warranty on page 23 for more information.

Federal

Gasoline Engines

‐ Defects and performance for

cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or

workmanship continue to be first 6 years or 100,000 miles, whichever comes first.

covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.

‐ Defects and performance for

heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.

6.6L Duramax®Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.

Black plate (3,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

California

Gasoline Engines

‐ Defects and performance for

cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.

‐ Specified components for cars

or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first.

Warranty Coverage at a Glance 3

6.6L Duramax Diesel Engines

‐ Defects and performance for

the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.

‐ Specified components for the

emission control system are covered for the first 7 years or 70,000 miles, whichever comes first.

Important: Some California emission vehicles may have special coverages longer than those listed here. See “California Emission Control System Warranty” under

Emission Control Systems Warranty on page 23.

Noise Emissions

Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle.

Black plate (4,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

4 New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect, not slight noise, vibrations, or other normal characteristics of the vehicle related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.

No Charge

Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 3 years or 36,000 miles, whichever comes first, except for other coverages listed here under “What

Is Covered” and those items listed under “What Is Not Covered” later in this section.

Powertrain Component Warranty Coverage

The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Engine Coverage includes: All internally lubricated parts, engine oil cooling hoses, lines, and radiators. Also included are all actuators and electrical components internal to the engine (e.g., Active Fuel Management Valve Lifter Oil Manifold) cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, turbocharger, and

Black plate (5,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

New Vehicle Limited Warranty 5

supercharger. Timing belts are covered until the first scheduled maintenance interval.

Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant, and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose. Also excluded is the starter motor, entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors, and return line) as well as the Engine/ Powertrain Control Module and/or module programming.

Transmission/Transaxle Coverage includes: All internally lubricated

parts, case, torque converter, mounts, seals, and gaskets as well as any electrical components internal to the transmission/

transaxle. Also covered are any actuators directly connected to the transmission (slave cylinder, etc.).

Exclusions: Excluded from the powertrain coverage are transmission cooling lines, hoses, radiator, sensors, wiring, and electrical connectors. Also excluded are the clutch and pressure plate as well as any Transmission Control Module and/or module programming.

Transfer Case Coverage includes:

All internally lubricated parts, case, mounts, seals, and gaskets as well as any electrical components internal to the transfer case. Also covered are any actuators directly connected to the transfer case as well as encoder motor.

Exclusions: Excluded from the powertrain coverage are transfer case cooling lines, hoses, radiator, sensors, wiring, and electrical connectors as well as the transfer case control module and/or module programming.

Drive Systems Coverage includes: All internally lubricated

parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts and universal joints. All mounts, supports, seals, and gaskets as well as any electrical components internal to the drive axle. Also covered are any actuators directly connected to the drive axle (e.g., front differential actuator).

Exclusions: Excluded from the powertrain coverage are all wheel bearings, drive wheel front and rear hub bearings, locking hubs, drive system cooling, lines, hoses, radiator, sensors, wiring, and electrical connectors related to drive systems as well as any drive system control module and/or module programming.

Black plate (6,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

6 New Vehicle Limited Warranty

Tire Coverage

The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the bumper-to-bumper warranty coverage. Wear-out is not considered a defect, and it may occur before the vehicle warranty expires. In this case, the owner is responsible to purchase replacement tires, or seek coverage solely from the tire manufacturer. For vehicles within the bumper-to-bumper warranty coverage, defective tires will be replaced on a prorated adjustment basis according to the following mileage-based schedule:

Mileage Replacement Percentage Covered

by GM

0-12,000 100%

12,001-36,000 Sliding scale starting at 67% at

12,001, proportionately falling

(1.96%/1,000 miles) to 20% at

36,000 miles

36,001-50,000 20% (Buick and Cadillac Only)

36,001+ 0% (Chevrolet and GMC Only)

50,001+ 0% (Buick and Cadillac Only)

Black plate (7,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

New Vehicle Limited Warranty 7

Examples:

Miles Coverage

6,000 100%

12,000 100%

12,001 67%

18,000 55.25%

24,000 43.5%

30,000 31.75%

36,000 20%

48,000 20% Buick and Cadillac

(0% Chevrolet and GMC)

This schedule applies to the price of the tires only. GM will cover 100% of the cost to mount and balance the tires replaced under warranty for the full bumper-to-bumper warranty period.

After your New Vehicle Limited Warranty expires, you may still have prorated warranty coverage on your original equipment tires by the tire manufacturer. Contact your GM dealer or the tire manufacturer of the brand of tires on your vehicle for more information. The following is a list of current tire manufacturer's websites and toll-free customer assistance numbers.

Black plate (8,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

8 New Vehicle Limited Warranty

Tire Companies

Company Website Toll-Free Number

Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644

Continental/General

Goodyear/Dunlop

Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435

Hankook www.hankooktireusa.com

Kumho www.kumhousa.com 1-800-445-8646

Pirelli www.us.pirelli.com 1-800-747-3554

Maxxis www.maxxis.com 1-866-509-7067

www.generaltire.com

www.continentaltire.com

www.goodyeartires.com

www.dunloptires.com

1-800-847-3349 1-800-847-3349

1-800-321-2136

1-877-740-7000 (East)

1-800-426-8252 (West)

When a tire is removed from service due to a covered warranty condition under a tire manufacturer's limited warranty program, you may be eligible for a tire replacement or a comparable new tire on a prorated basis.

The tire manufacturer's limited warranty program, which can be obtained by calling or visiting the tire manufacturer's website or any authorized dealer, is in lieu of all other remedies or warranties, expressed or implied, arising by law

or otherwise, including fitness for a particular purpose or merchantability. The tire manufacturers expressly disclaim liability for indirect, special, incidental, or consequential damages, lost profit, loss of

Black plate (9,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

New Vehicle Limited Warranty 9

business, loss of goodwill, loss of reputation, punitive or any other damage, cost, or loss of any kind.*

*Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.

Accessory Coverages

All GM parts and accessories sold and permanently installed on a GM vehicle by a GM Dealer or GM approved Accessory Distributor/ Installer (ADI) prior to delivery will be covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty. In the event GM accessories are installed after vehicle delivery, or are replaced under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the balance of the applicable portion of the New Vehicle Limited Warranty, but in no event less than 12 months/ 12,000 miles.

GM accessories sold over the counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only.

GM Licensed Accessories are covered under the accessory-specific manufacturer's warranty and are not warranted by GM or its dealers.

Notice: This warranty excludes:

Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service or GPS satellite signals.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes first.

Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years or 100,000 miles, whichever comes first.

Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage.

Towing

Towing is covered to the nearest Chevrolet dealer if your vehicle cannot be driven because of a warranted defect.

Black plate (10,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

10 New Vehicle Limited Warranty

6.6L Duramax Diesel Engine Coverage

For trucks equipped with a

6.6L Duramax Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things to Know

About the New Vehicle Limited Warranty on page 17. Also refer to

the appropriate emission control system warranty for possible additional coverages.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is not covered. Tire wear is influenced by many variables such as road conditions, driving styles, vehicle weight, and tire construction. Uniform tire wear is a normal condition, and is not considered a defect. Road hazard damage such as punctures, cuts, snags, and

breaks resulting from pothole impact, curb impact, or from other objects and tire wear due to misalignment beyond the maintenance period is not covered. Also, damage from improper inflation, overloading, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, improper repair, accident, collision, fire, vandalism, or misapplication is not covered. Damage to wheels or tire sidewalls caused by automatic car washes or cleaning agents is not covered.

Damage Due to Bedliners

Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage. Therefore, any damage caused by the bedliner is not covered under the terms of the New Vehicle Limited Warranty.

Damage Due to Accident, Misuse, or Alteration

The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following:

Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle.

Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.

Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, software, or other components after final assembly by GM.

Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.

Black plate (11,1)

Chevrolet Limited Warranty and Owner Assistance Information - 2012

Installation of non-GM (General Motors) parts

Water or fluid contamination

Damage resulting from hail, floods, windstorms, lightning, and other environmental conditions

Alteration of glass parts by application of tinting films

Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.

Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products

Damage caused by airborne fallout, rail dust, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is

New Vehicle Limited Warranty 11

not covered. See “Chemical Paint Spotting” under Things to Know

About the New Vehicle Limited Warranty on page 17.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.

Damage Due to Contaminated or Poor Quality Fuel

Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stalling, or failure to start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter. Damage from poor fuel

quality, water contamination, or incorrect diesel fuel or gasoline may not be covered.

Please refer to your owner manual under “Fuel,” for additional recommendations, including the use of TOP TIER Detergent Gasoline. Additional information can also be found at: www.toptiergas.com/ index.html.

Damage Due to Impact, Use, or the Environment

Windshield or glass cracks, chips, or scratches due to impact are not covered. Windshield cracks will be covered for the first 12 months, regardless of mileage if caused by defects in material or workmanship.

Lights, lenses, mirrors, paint, grille, moldings, and trim are not covered for cracks, chips, scratches, dents, dings, and punctures or tears as a result of impact with other objects or road hazards. In addition, cracks, chips, scratches, or other damage

+ 33 hidden pages