Contact Us ...................................................................................... 17
Intimidator Scan 360 User Manual Rev. 1
Before You Begin
1. Before You Begin
What Is Included
•Intimidator Scan 360
•Power cord
Unpacking Instructions
Carefully unpack the product immediately and check the container to make sure all the parts are in the
package and are in good condition.
Claims
If the box or the contents (the product and included accessories) appear damaged from shipping, or show
signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier
immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed
damage, file a claim with Chauvet within 7 days of delivery.
Text Conventions
ConventionMeaning
1–512A range of values
50/60A set of values of which only one can be chosen
SettingsA menu option not to be modified
<ENTER>A key to be pressed on the product’s control panel
ONA value to be entered or selected
•Quick Reference Guide
Symbols
SymbolMeaning
Electrical warning. Not following these instructions may cause electrical damage to
the product, accessories, or the user.
Critical installation, configuration, or operation information. Not following these
instructions may make the product not work, cause damage to the product, or cause
harm to the operator.
Important installation or configuration information. The product may not function
correctly if this information is not used.
Useful information.
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However,
Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss,
damage or disruption caused by any errors or omissions in this document, whether such errors or
omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the
content of this document without any obligation to notify any person or company of such revision, however,
Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest
version from www.chauvetdj.com
.
Intellectual Property
The works of authorship contained in this manual, including, but not limited to, all design, text and images
are owned by Chauvet.
Electronically published by Chauvet in the United States of America.
CHAUVET, the Chauvet logo, and Intimidator Scan 360 are registered trademarks or trademarks of
Chauvet & Sons LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other
company and product names and logos referred to herein may be trademarks of their respective
companies.
Intimidator Scan 360 User Manual Rev. 1
Page 1 of 17
Safety Notes
•This product is not intended for permanent installation.
•Always connect the product to a grounded circuit to avoid the risk of electrocution.
•Always disconnect the product from the power source before cleaning or replacing the fuse.
•Avoid direct eye exposure to the light source while the product is on.
•Make sure the power cord is not crimped or damaged.
•Never disconnect the product from power by pulling or tugging on the cord.
•If mounting the product overhead, always secure to a fastening device using a safety cable.
•Make sure there are no flammable materials close to the product when operating.
•Do not touch the product’s housing when operating because it may be very hot.
•The voltage of the outlet to which you are connecting this product must be within the range
stated on the decal or rear panel of the product.
•The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not expose the
product to rain or moisture.
•Always install the product in a location with adequate ventilation, at least 20 in (50 cm) from
adjacent surfaces.
•Be sure that no ventilation slots on the product’s housing are blocked.
•Never connect the product to a dimmer or rheostat.
•Make sure to replace the fuse with another of the same type and rating.
•Never carry the product from the power cord or any moving part.
•The maximum ambient temperature is 104 °F (40 °C). Do not operate this product at higher
temperatures.
•In the event of a serious operating problem, stop using the product immediately.
•Do not open this product. It contains no user-serviceable parts.
•To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely
disconnect the product from power via breaker or by unplugging it.
Before You Begin
Keep this User Manual for future use. If the product is sold to someone else, be sure that they
also receive this document.
Page 2 of 17
Intimidator Scan 360 User Manual Rev. 1
Introduction
Mounting
bracket
DMX
in/out
Bracket
adjustment knob
Menu
buttons
Display
Safety cable
pass-through
Mirror
Power
in/out
Lens
A
16.3 in
415 mm
10 in
255 mm
6 in
155 mm
2. Introduction
Product Overview
Product Dimensions
Intimidator Scan 360 User Manual Rev. 1
Page 3 of 17
Setup
Safety cap
Spare fuse holder
(inside safety cap)
Installed fuse
(held by plastic clip)
1st Product
2
nd
Product
3
rd
Product
Power
Source
Additional
products
3. Setup
AC Power
The Intimidator Scan 360 has an auto-ranging power supply and it can work with an input voltage range of
100 to 240 VAC, 50/60 Hz.
To determine the product’s power requirements (circuit breaker, power outlet, and wiring), use the current
value listed on the label affixed to the product’s back panel, or refer to the product’s specifications chart.
The listed current rating indicates the product’s average current draw under normal conditions.
•Always connect the product to a protected circuit (a circuit breaker or fuse). Make sure
the product has an appropriate electrical ground to avoid the risk of electrocution or
fire.
•To eliminate unnecessary wear and improve its lifespan, during periods of non-use
completely disconnect the product from power via breaker or by unplugging it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if the
rheostat or dimmer channel serves only as a 0 to 100% switch.
Fuse Replacement
1.Disconnect the product from power.
2.Wedge the tip of a flat-head screwdriver into the slot of the fuse holder.
3.Pry the fuse holder out of the housing.
4.Remove the blown fuse from the holder and replace with a fuse of the exact same type and rating.
5.Insert the fuse holder back in place and reconnect power.
Disconnect the product from the power outlet before replacing the fuse.
Power Linking
The product provides power linking via the outlets located in the back of the product. See the diagram
below for further explanation.
Power Linking Diagram
You can power link up to 4 Intimidator Scan 360 products on 120 VAC or up to 7 products
on 230 VAC.
The power linking diagram shown above corresponds to the North American version of
the product ONLY! If using the product in other markets, you must consult with the local
Chauvet distributor as power linking connectors and requirements may differ in your
country or region.
Page 4 of 17
Intimidator Scan 360 User Manual Rev. 1
Setup
Safety cable
(such as CH-05
from Chauvet)
Mounting clamp
(such as CLP-10 from Chauvet)
Mounting bracket
Safety cable
pass-through
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.
Orientation
The Intimidator Scan 360 may be mounted in any position; however, make sure adequate ventilation is
provided around the product.
Rigging
•Before deciding on a location, always make sure there is easy access to the product for
maintenance and programming.
•Make sure adequate ventilation is provided around the product.
•Make sure that the structure or surface onto which you are mounting the product can support the
product’s weight. (see the Technical Specifications
•When mounting the product overhead, always use a safety cable. Mount the product securely to a
rigging point, whether an elevated platform or a truss.
•When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
•When power linking multiple products, mount the products close enough for power linking cables to
reach.
•The rubber feet also serve as floor supports and allow for surface mounting. When mounting the
product on the floor, make sure that the product and cables are away from people and vehicles.
Mounting Diagram
)
Intimidator Scan 360 User Manual Rev. 1
When using only one mounting clamp with this fixture, you must use a clamp with a
captive bolt to prevent accidental loosening.
Page 5 of 17
Operation
4. Operation
Control Panel Operation
To access the control panel functions, use the four buttons located underneath the display. Please refer to
the Product Overview
ButtonFunction
<MENU>Press to find an operation mode or to back out of the current menu option
<UP>Press to scroll up the list of options or to increase the numeric value in a function
<DOWN>Press to scroll down the list of options or to decrease the numeric value in a function
<ENTER>Press to activate a menu option or set the selected value in a function
Menu Map
Refer for the Intimidator Scan 360 product page on
Main FunctionProgramming LevelsDescription
Address001–512Sets the DMX starting address
Run Mode
Setup
to see the button locations on the control panel.
www.chauvetdj.com
DMX
SlaveSlave 1–4 Selects slave mode
Auto Selects Auto mode
SoundSelects Sound-active mode
IRSelects infrared control
Pan
TiltControls tilt settings
ColorSelects color options
GoboSelects gobo options
Manual
Pan Reverse
Tilt Reverse
Screen Reverse
Signal Loss
Sensitivity001–100Sound sensitivity control
Indicator
Flash if DMX
Gobo
Rotate
PrismSelects prism effects
FocusControls focus
DimmerSets dimmer value
StrobeControls strobe effects
ResetRevert to factory settings
8Ch
14Ch
000–255
OFFNormal pan operation
ONReverse pan operation
OFFNormal tilt operation
ONReverse tilt operation
OFFNormal display
ONReverse display
Blackout Turns the unit off when DMX signal is lost
HoldHolds the last setting when DMX signal is lost
AutoSets the unit to Auto mode when signal is lost
SoundSets the unit to Sound mode when signal is lost
OFF
ON
OFF
ON
Selects DMX mode
Controls pan settings
Controls gobo rotation effects
Turns indicator on or off
LED Indicator flashes when DMX is turned ON or
OFF
Temperature_ _ _Displays the product temperature in Celsius
Configuration (DMX)
The Intimidator Scan 360 works with a DMX controller. Information about DMX is in the CHAUVET DMX
Primer, which is available from the Chauvet website http://www.chauvetlighting.com/downloads/
DMX_Primer_rev05_WO.pdf.
Starting Address
When selecting a starting DMX address, always consider the number of DMX channels the selected DMX
mode uses. If the starting address is set too high, access to some of the product’s channels could be
restricted.
The Intimidator Scan 360 uses up to 11 DMX channels, which defines the highest configurable address to
For information about the DMX protocol, download the DMX Primer from www.chauvetdj.com.
To select the starting address, do the following:
1. Press <MENU> repeatedly until Address shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select the starting address, from 001–512.
4. Press <ENTER>.
499
DMX Personalities
The Intimidator Scan 360 has two DMX personalities: an 8-channel personality and a 14-channel personality.
To select a DMX personality, follow the instructions below.
1. Press
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select DMX.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the DMX personality, from 14Ch or 8Ch.
6. Press <ENTER>.
<MENU> repeatedly until Run Mode shows on the display.
DMX Channel Assignments and Values
Gobos
.
DMX Values
8Ch14ChFunctionValuePercent/Setting
11Pan000
-2Fine pan000
23Tilt000
-4Fine tilt000
-5Pan/tilt speed000
Intimidator Scan 360 User Manual Rev. 1
255 0–172°
255 Fine control of panning
255 0–39°
255 Fine control of tilting
255 Fast to slow
Page 7 of 17
8Ch14ChFunctionValuePercent/Setting
000
006 White
013 Yellow
007
020 Magenta
014
027 Green
021
028
034 Red
041 Cyan
035
048 Lime
36Color
47
Gobo wheel
(see Gobos
)
58Gobo rotation
69Prism
710Focus000
-11Dimmer000
042
055 Orange
049
062 Blue
056
064 White
063
065
189 Split colors
221 Clockwise scroll, fast to slow
190
223 Stop
222
224
255 Counterclockwise scroll, slow to fast
000
007 Open
015 Gobo 1
008
016
023 Gobo 2
031 Gobo 3
024
039 Gobo 4
032
040
047 Gobo 5
055 Gobo 6
048
063 Gobo 7
056
064
071 Gobo 7 shaking, slow to fast
079 Gobo 6 shaking, slow to fast
072
087 Gobo 5 shaking, slow to fast
080
095 Gobo 4 shaking, slow to fast
088
096
103 Gobo 3 shaking, slow to fast
111 Gobo 2 shaking, slow to fast
104
119 Gobo 1 shaking, slow to fast
112
120
127 Open
189 Clockwise rotation, fast to slow
128
193 Stop
190
194
255 Counterclockwise rotation, slow to fast
063 Gobo index
000
145 Clockwise rotation, slow to fast
064
146
149 Stop
231 Counterclockwise rotation, slow to fast
150
255 Gobo boomerang
232
000
015 No function
127 Prism on (static)
016
255 Clockwise rotation, slow to fast
128
255 0–100%
255 0–100%
Operation
Page 8 of 17
Intimidator Scan 360 User Manual Rev. 1
Operation
8Ch14ChFunctionValuePercent/Setting
003 No function
000
007 Open
004
076 Synchronized strobe, slow to fast
812Strobe
-13Functions
-14
Movement
macros
008
145 Pulse strobe, slow to fast
077
146
215 Random strobe, slow to fast
255 Open
216
007 No function
000
015 Blackout on pan/tilt movement
008
023 Blackout on color wheel movement
016
031 Blackout on gobo wheel movement
024
032
039 Blackout on pan/tilt/color wheel movement
047 Blackout on pan/tilt/gobo wheel movement
040
055
048
095 No function
056
103 Pan reset
096
104
111 Tilt reset
119 Color reset
112
127 Gobo reset
120
128
135 No function
143 Prism reset
136
151 Focus reset
144
152
159 All reset
255 No function
160
007 No function
000
023 Movement macro 1
008
024
039 Movement macro 2
055 Movement macro 3
040
071 Movement macro 4
056
072
087 Movement macro 5
103 Movement macro 6
088
119 Movement macro 7
104
120
135 Movement macro 8
151 Sound-active movement macro 1
136
167 Sound-active movement macro 2
152
168
183 Sound-active movement macro 3
199 Sound-active movement macro 4
184
215 Sound-active movement macro 5
200
216
231 Sound-active movement macro 6
247 Sound-active movement macro 7
232
255 Sound-active movement macro 8
248
Blackout on pan/tilt/color wheel/gobo wheel
movement
Intimidator Scan 360 User Manual Rev. 1
Page 9 of 17
Configuration (Standalone)
Set the product in one of the standalone modes to control without a DMX controller.
Never connect a product that is operating in any standalone mode to a DMX string
connected to a DMX controller. Products in standalone mode may transmit DMX signals
that could interfere with the DMX signals from the controller.
Automatic Programs
To run the Intimidator Scan 360 in automatic mode, follow the instructions below:
1. Press <MENU> repeatedly until Run Mode shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select Auto.
4. Press <ENTER>.
Sound-Active Mode
To run the Intimidator Scan 360 in sound-active mode, do the following:
1. Press <MENU> repeatedly until Run Mode shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select Sound.
4. Press <ENTER>.
Sound Sensitivity
To set the sound sensitivity on the Intimidator Scan 360, follow the instructions below:
1. Press <MENU> repeatedly until Setup shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select Sound Sensitivity.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to increase or decrease the sound sensitivity, from 001–100.
6. Press <ENTER>.
Operation
The product will only respond to low frequencies of music (bass and drums).
Manual Mode
To operate the Intimidator Scan 360 manually through the menu, do the following:
1. Press <MENU> repeatedly until Run Mode shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select Manual.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select from Pan, Tilt, Color, Gobo, Gobo Rotate, Prism, Focus,
Dimmer, or Strobe.
6. Press <ENTER>.
7. Use <UP> or <DOWN> to increase or decrease the value of the function, from 000–255.
8. Press <ENTER>.
9. Repeat steps 3-6 until the product is set as desired.
Page 10 of 17
Intimidator Scan 360 User Manual Rev. 1
Operation
Configuration (Settings)
Pan Reverse
To set the pan orientation on the Intimidator Scan 360, follow the instructions below:
1. Press <MENU> repeatedly until Setup shows on the display.
2. Press <ENTER>.
3. Press <MENU> repeatedly until Pan Reverse shows on the display.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select OFF (normal pan orientation) or ON (reverse pan orientation).
6. Press <ENTER>.
Tilt Reverse
To set the tilt orientation on the Intimidator Scan 360, do the following:
1. Press <MENU> repeatedly until Setup shows on the display.
2. Press <ENTER>.
3. Press <MENU> repeatedly until Tilt Reverse shows on the display.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select OFF (normal tilt orientation) or ON (reverse tilt orientation).
6. Press <ENTER>.
Screen Reverse
To set the screen display on the Intimidator Scan 360, follow the instructions below:
1. Press <MENU> repeatedly until Setup shows on the display.
2. Press <ENTER>.
3. Press <MENU> repeatedly until Screen Reverse shows on the display.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select OFF (normal screen display) or ON (reverse screen display).
6. Press <ENTER>.
Signal Loss
To set the action that the Intimidator Scan 360 does once DMX signal is lost, follow the instructions below:
1. Press <MENU> repeatedly until Setup shows on the display.
2. Press <ENTER>.
3. Press <MENU> repeatedly until Signal Loss shows on the display.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select Blackout (turns the unit off), Hold (retains the last setting), Auto
(sets the unit to Auto mode), or Sound (sets the unit to Sound mode).
6. Press <ENTER>.
Indicator
To enable or disable the LED indicator, do the following:
1. Press <MENU>.
2. Use <UP> or <DOWN> to select Setup.
3. Press <ENTER>.
4. Use <UP> or <DOWN> to select Indicator.
5. Press <ENTER>.
6. Use <UP> or <DOWN> to select OFF (disabled) or ON (enabled).
7. Press <ENTER>.
Flash if DMX
To enable or disable the LED indicator flashing to indicate DMX, do the following:
1. Pres
2. Use <UP> or <DOWN> to select Setup.
3. Press <ENTER>.
4. Use <UP> or <DOWN> to select Flash if DMX.
5. Press <ENTER>.
6. Use <UP> or <DOWN> to select OFF (will not indicate DMX) or ON (will indicate DMX).
7. Press <ENTER>.
s <MENU>.
Intimidator Scan 360 User Manual Rev. 1
Page 11 of 17
Factory Reset
BLACK
OUT
AUTO
SOUND
SENSITIVITY
SPEEDSTROBE
%
MANUAL
FADE
RGB
WUVA
+0
-
123
654
789
To restore the Intimidator Scan 360 to factory default settings, follow the instructions below:
System Information
To view the system information on the Intimidator Scan 360, do the following:
IRC-6 Infrared Remote Control
The Intimidator Scan 360 is compatible with the IRC-6 infrared remote control from Chauvet. To set the
Intimidator Scan 360 to IR mode, follow the instructions below:
IRC-6 Operation
Operation
1. Press <MENU> repeatedly until Setup shows on the display.
2. Press <ENTER>.
3. Select Reset to revert the fixture to its default factory settings.
4. Press <ENTER>.
1. Press <MENU>.
2. Use <UP> or <DOWN> to select Sys Info.
3. Press <ENTER>.
4. Select Ver (displays the fixture’s software version), Running Mode (displays the current running
mode), DMX Address (displays the current DMX mode), and Temperature (displays the fixture’s
current temperature in Celsius).
1. Press <MENU> repeatedly until Run Mode shows on the display.
2. Press <ENTER>.
3. Press <UP> or <DOWN> to select IR.
4. Press <ENTER>.
Automatic Mode
Automatic mode will enable you to run the automatic programs on the product.
To turn on Automatic mode:
•Press <AUTO> on the IRC-6.
To adjust the speed of the automatic program:
1.Press <SPEED> on the IRC-6.
2.Press <+> or <–> to increase or decrease the speed of the program.
Sound-Active Mode
Sound-Active mode will enable the product to respond to the music.
To turn on Sound-Active mode:
•Press <SOUND> on the IRC-6.
Sound Sensitivity
•To adjust the fixture’s sensitivity to sound:
1.Press <SENSITIVITY> on the IRC-6.
2.Press <+> or <–> to increase or decrease the sound sensitivity.
To set all LEDs to full intensity:
•Press <0> on the IRC-6.
Miscellaneous Operation
To adjust the output level of the LEDs in manual color mode:
•Press <%> repeatedly on the IRC-6.
To black out the lights:
•Press <BLACK OUT> on the IRC-6.
This will turn off all the lights until the button is pressed again.
NOTE: The IRC-6 will not respond to any inputs when Black Out is activated. If the
remote does not respond when a button is pressed, try pressing <BLACK OUT>.
You may have inadvertently activated Black Out.
Page 12 of 17
Intimidator Scan 360 User Manual Rev. 1
Operation
Master/Slave Mode
The Master/Slave mode allows a single Intimidator Scan 360 product (the “master”) to control the actions
of one or more Intimidator Scan 360 products (the “slaves”) without the need of a DMX controller. The
master product will be set to operate in either standalone mode or with the IRC-6, while the slave products
will be set to operate in slave mode. Once set and connected, the slave products will operate in unison with
the master product.
Configure the products as indicated below.
Slave products:
1. Press <MENU>.
2. Use <UP> or <DOWN> to select Run Mode.
3. Press <ENTER>.
4. Use <UP> or <DOWN> to select Slave.
5. Press <ENTER>.
6. Use <UP> or <DOWN> to select from Slave1, Slave2, Slave3, or Slave4.
•Select Slave1 for 100% synchronized actions.
•Select Slave2, Slave3, and/or Slave4 for delayed actions, creating a wave effect.
7. Press <ENTER>.
8. Connect the DMX input of the first slave product to the DMX output of the master product.
9. Connect the DMX input of the subsequent slave products to the DMX output of the previous slave
product.
10. Finish setting and connecting all the slave products.
Master product:
1. Set the master product to operate in standalone mode.
2. Make the master product the first product in the DMX daisy chain.
•Configure all the slave products before connecting the master to the daisy chain.
•Never connect a DMX controller to a DMX string configured for Master/Slave operation
because the controller may interfere with the signals from the master.
•Do not connect more than 31 slaves to the master.
Intimidator Scan 360 User Manual Rev. 1
Page 13 of 17
Maintenance
5. Maintenance
Product Maintenance
Dust build-up reduces light output performance and can cause overheating. This can lead to reduction of
the light source’s life and/or mechanical wear. To maintain optimum performance and minimize wear, clean
your lighting products at least twice a month. However, be aware that usage and environmental conditions
could be contributing factors to increase the cleaning frequency.
To clean the product, follow the instructions below:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external
surface/vents.
4. Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl
alcohol.
5. Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning tissue.
6. Softly drag any dirt or grime to the outside of the transparent surface.
7. Gently polish the transparent surfaces until they are free of haze and lint.
Always dry the transparent surfaces carefully after cleaning them.
Do not spin the cooling fans using compressed air because they could be damaged.
Page 14 of 17
Intimidator Scan 360 User Manual Rev. 1
Technical Specifications
6. Technical Specifications
Dimensions and Weight
LengthWidthHeightWeight
10 in (255 mm)6 in (155 mm)16.3 in (415 mm)12.6 lb (5.7 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply TypeRangeVoltage Selection
Switching (internal)100 to 240 VAC, 50/60 HzAuto-ranging
Parameter120 V, 60 Hz230 V, 50 Hz
Consumption147 W143 W
Operating current1.9 A1.1 A
Power linking8 A (4 products)8 A (7 products)
FuseF 3 A, 250 VF 3 A, 250 V
Power I/OU.S./WorldwideUK/Europe
Power input connectorIECIEC
Power cord plugEdison (U.S.)Local plug
Light Source
TypeColorQuantityPowerCurrentLifespan
LEDWhite1100 W4.2 A50,000 hours
Photometrics
Strobe RateBeam AngleIlluminance @ 2 m
0 to 20 Hz2°4,050 lux
Thermal
Maximum External TemperatureCooling System
104 °F (40 °C)Fan-assisted convection
DMX
I/O ConnectorChannel Range
3-pin XLR8 or 14
Ordering
Product NameItem CodeUPC Number
Intimidator Scan 36007021724781462220723
Intimidator Scan 360 User Manual Rev. 1
Page 15 of 17
Returns
Returns
In case you need to get support or return a product:
•If you are located in the U.S., contact Chauvet World Headquarters.
•If you are located in the U.K. or Ireland, contact Chauvet Europe Ltd.
•If you are located in Benelux, contact Chauvet Europe BVBA.
•If you are located in France, contact Chauvet France.
•If you are located in Germany, contact Chauvet Germany.
•If you are located in Mexico, contact Chauvet Mexico.
•If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local
distributor. See www.chauvetdj.com
France, Germany, or Mexico.
If you are located outside the U.S., UK, Ireland, Benelux, France, Germany, or Mexico,
contact your distributor of record and follow their instructions on how to return Chauvet
products to them. Visit our website www.chauvetdj.com
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization
(RMA) number before shipping the product. Be prepared to provide the model number, serial number, and
a brief description of the cause for the return.
To submit a service request online, go to www.chauvetdj.com/service-request
Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet
will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly
on the box.
for distributors outside the U.S., U.K., Ireland, Benelux,
for contact details.
.
Before sending the product, clearly write the following information on a piece of paper and place it inside
the box:
•Your name
•Your address
•Your phone number
•RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico, contact the dealer of record.
Follow the instructions to request support or to return a product. Visit our website for contact details.
Intimidator Scan 360 User Manual Rev. 1
Page 17 of 17
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