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Chauvet DJ
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Freedom Flex H4 IP
Quick Start Guide
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Users Manual
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Table of contents
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Chauvet DJ Freedom Flex H4 IP Users Manual

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Page 1
User Manual
Page 2
Table of Contents
TABLE OF CONTENTS
1. Before You Begin ....................................................................... 1
What Is Included ........................................................................................... 1
Unpacking Instructions.................................................................................. 1
Claims ................................................................................................................ 1
Text Conventions .......................................................................................... 1
Symbols ........................................................................................................ 1
Disclaimer ..................................................................................................... 1
Product at a Glance ...................................................................................... 2
Safety Notes.................................................................................................. 2
2. Introduction ................................................................................ 3
Product Overview.......................................................................................... 3
Product Dimensions ...................................................................................... 3
3. Setup ........................................................................................... 4
DC Power...................................................................................................... 4
AC Power (Multi-Charger).................................................................................. 4
Fuse Replacement .................................................................................................. 4
Battery Power................................................................................................ 5
Charging the Battery .......................................................................................... 5
Battery Life Indicator .......................................................................................... 5
Battery Run Time ............................................................................................... 5
Mounting ....................................................................................................... 6
Orientation.......................................................................................................... 6
Rigging ............................................................................................................... 6
4. Operation .................................................................................... 7
Control Panel Operation................................................................................ 7
Menu Map ..................................................................................................... 7
Wireless DMX Linking ................................................................................... 8
DMX Personality and Starting Address.............................................................. 8
Wireless DMX Configuration .............................................................................. 8
DMX Channel Assignments and Values ....................................................... 9
12CH .................................................................................................................. 9
Configuration (Standalone) ........................................................................... 10
IRC-6 Infrared Remote Control ..................................................................... 12
Master/Slave Mode ....................................................................................... 13
5. Maintenance................................................................................ 14
Product Maintenance .................................................................................... 14
6. Technical Specifications ........................................................... 15
Returns............................................................................................ 16
Contact Us ...................................................................................... 17
Freedom Flex H4 IP User Manual Rev. 1
Page 3
Before You Begin

1. Before You Begin

What Is Included

• Freedom Flex Case
• 6x Freedom Flex H4 IP
• 6x Freedom Flex Battery

Unpacking Instructions

Carefully unpack the product immediately and check the container to make sure all the parts are in the package and are in good condition.

Claims

If the box or the contents (the product and included accessories) appear damaged from shipping, or show signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed damage, file a claim with Chauvet within 7 days of delivery.

Text Conventions

Convention Meaning
1–512 A range of values
50/60 A set of values of which only one can be chosen
Settings A menu option not to be modified
<ENTER> A key to be pressed on the product’s control panel
ON A value to be entered or selected
• Power Cord
• Warranty Card
• Quick Reference Guide

Symbols

Symbol Meaning
Electrical warning. Not following these instructions may cause electrical damage to the product, accessories, or the user.
Critical installation, configuration, or operation information. Not following these instructions may make the product not work, cause damage to the product, or cause harm to the operator.
Important installation or configuration information. The product may not function correctly if this information is not used.
Useful information.

Disclaimer

Chauvet believes that the information contained in this manual is accurate in all respects. However, Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss, damage or disruption caused by any errors or omissions in this document, whether such errors or omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the content of this document without any obligation to notify any person or company of such revision, however, Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest version from www.chauvetdj.com
The works of authorship contained in this manual, including, but not limited to, all design, text and images are owned by Chauvet.
© Copyright 2018 Chauvet & Sons, LLC. All rights reserved.
Electronically published by Chauvet in the United States of America. CHAUVET, the Chauvet logo, and Freedom Flex H4 IP are registered trademarks or trademarks of
Chauvet & Sons LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company and product names and logos referred to herein may be trademarks of their respective companies.
.
Freedom Flex H4 IP User Manual Rev. 1
Page 1 of 17
Page 4

Product at a Glance

Before You Begin
Use on Dimmer
Outdoor Use
Sound-Active
DMX
Master/Slave

Safety Notes

• Always connect the product to a grounded circuit to avoid the risk of electrocution.
• Always disconnect the product from the power source before cleaning or replacing the fuse.
• Avoid direct eye exposure to the light source while the product is on.
• Make sure the power cord is not crimped or damaged.
• Never disconnect the product from power cord by pulling or tugging on the cord.
• If mounting the product overhead, always secure to a fastening device using a safety cable.
• Make sure there are no flammable materials close to the product when operating.
• Do not touch the product’s housing when operating because it may be very hot.
• Always make sure that the voltage of the outlet to which you are connecting the product is within the range stated on the decal or rear panel of the product.
• The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not expose the product to rain or moisture.
• Always install the product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent surfaces.
• Be sure that no ventilation slots on the product’s housing are blocked.
• Never connect the product to a dimmer.
• Make sure to replace the fuse with another of the same type and rating.
• Never carry the product from the power cord or any moving part. Always use the hanging/ mounting bracket.
• The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the product at higher temperatures.
• In the event of a serious operating problem, stop using the product immediately.
• Never try to repair the product. Repairs carried out by unskilled people can lead to damage or malfunction. Please contact the nearest authorized technical assistance center.
• To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely disconnect the product from power via breaker or by unplugging it.
 
  
Auto Programs
Auto-ranging Power Supply
Replaceable Fuse
User-Serviceable
  
Page 2 of 17
Keep this User Manual for future use. If you sell the product to someone else, be sure that they also receive this document.
Freedom Flex H4 IP User Manual Rev. 1
Page 5
Introduction
Hex-color LED x4
Squeeze
inward to
remove
battery
Menu Buttons Power ButtonLED Display IR Sensor
5.7 in
145 mm
5.4 in
138 mm
8 in
204 mm

2. Introduction

Product Overview

The tabs on the Freedom Flex Battery will be fully extended when it is properly installed. Ensure the Freedom Flex Battery is properly installed to preserve the product’s IP rating.

Product Dimensions

Freedom Flex H4 IP User Manual Rev. 1
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Page 6
Setup
Power In
Freedom Flex Battery
Charging Slots
Fuse Holder Charging
Indicators
Fan

3. Setup

DC Power

Each Freedom Flex H4 IP comes with a Freedom Flex Battery, which can be charged in the Freedom Flex Case.

AC Power (Freedom Flex Case)

The Freedom Flex Case is an auto-ranging power supply and it can work with an input voltage range of 100 to 240 VAC, 50/60 Hz. To determine the case’s power requirements (circuit breaker, power outlet, and wiring), use the current value listed on the label affixed to the case’s back panel, or refer to the product’s specifications chart. The listed current rating indicates the case’s average current draw under normal conditions.
• Always connect the product to a protected circuit (a circuit breaker or fuse). Make sure the product has an appropriate electrical ground to avoid th e risk of electrocution or fire.
• To eliminate unnecessary wear and improve its lifespan, during periods of non­use completely disconnect the product from power via breaker or by unplugging it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if the rheostat or dimmer channel serves only as a 0 to 100% switch.
Fuse Replacement
1. Using a flat-head screwdriver, unscrew the fuse holder cap from the housing.
2. Remove the blown fuse.
3. Replace with a fuse of the same type and rating.
4. Screw the fuse holder cap back in place and reconnect power.
Disconnect the product from the power outlet before replacing the fuse.
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Freedom Flex H4 IP User Manual Rev. 1
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Setup

Freedom Flex Battery

The Freedom Flex Battery is a rechargeable lithium battery for cable-free operation.

Charging the Battery

The Freedom Flex Battery must be removed from the Freedom Flex H4 IP to be charged in the charging slots of the Freedom Flex Case.
1. Turn the Freedom Flex H4 IP off.
2. Remove the Freedom Flex Battery from the Freedom Flex H4 IP. (See Product Overview
3. Plug it into one of the battery slots in the Freedom Flex Case.
4. Plug the case into a power source.
The tabs on the Freedom Flex Battery will be fully extended when it is properly installed. Ensure the Freedom Flex Battery is properly installed to preserve the product’s IP rating.
The indicators for each slot with a battery inserted in the Freedom Flex Case show red when a Freedom Flex Battery is charging, and green when it is fully charged.
Do not close the lid of the Freedom Flex Case while batteries are charging.

Battery Life Indicator

The indicators on the LED Menu Display show how much battery life remains available. The drawing below provides a key to reading the battery life indicators.
)
100% 75% 50% 25%

Battery Run Time

Maximum Run Time (all colors on) Recharge Time
Up to 8 hours 6 hours
Freedom Flex H4 IP User Manual Rev. 1
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Page 8
Setup
M12 Threaded Mounting Hole
Safety Cable
Mounting Clamp
Kensington Security Slot

Mounting

Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.

Orientation

The Freedom Flex H4 IP may be mounted in any position; however, make sure adequate ventilation is provided around the product.

Rigging

• Before deciding on a location, always make sure there is easy access to the product for maintenance and programming purposes.
• Make sure adequate ventilation is provided around the product.
• Make sure that the structure or surface onto which you are mounting the product can support the product’s weight. (see the Technical Specifications
• When mounting the product overhead, always use a safety cable. Mount the product securely to a rigging point, whether an elevated platform or a truss.
• When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
Mounting Diagram
)
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Freedom Flex H4 IP User Manual Rev. 1
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Operation

4. Operation

Control Panel Operation

To access the control panel functions, use the four buttons located underneath the display. Please refer to the Product Overview
Button Function
<MENU> Press to find an operation mode or to back out of the current menu option
<UP> Press to scroll up the list of options or to find a higher value
<DOWN> Press to scroll down the list of options or to find a lower value
<ENTER> Press to activate a menu option or a selected value

Menu Map

Mode Programming Levels Description
DMX Mode
Preset Colors C-- C 1–63 Selects a preset static color
Automatic
Programs
Auto Speed S-- S 1–100 Program speed for P 1–4
Custom
Color Mixing
Dimmer
Mode
Infrared
Mode
Wireless
DMX
Passcode
Mode
to see the button locations on the control panel.
6-CH 8-CH
12CH
P-- P 1–4 Automatic programs
U--
dIM
SEt
S-tr
PASS
d 1–512
r 0–255 g 0–255 b 0–255 A 0–255
W 0–255
P 0–255
OFF dIM1 dIM2 dIM3
ON
OFF
drCH dr 1–16 dtCH dt 1–16
ON
OFF
Sets DMX personality and starting address
Adjusts the red, green, blue, amber, white, and UV levels to create custom colors
Sets the dimmer curve: dIM1 (fast) to dIM3 (slow), or oFF
Turns infrared on or off
Turns on wireless DMX and sets transmitter or receiver channel
Locks the display. Passcode:
<DOWN>, <UP>, <DOWN>, <ENTER>
<UP>
,
.
Freedom Flex H4 IP User Manual Rev. 1
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Page 10
Operation

Wireless DMX Linking

The Freedom Flex H4 IP works with a DMX controller in Wireless DMX mode. In wireless DMX mode a lighting control board or D-Fi product must send wireless DMX signals to the products. Information about DMX is in the CHAUVET DMX Primer, which is available from the Chauvet website http://
www.chauvetlighting.com/downloads/DMX_Primer_rev05_WO.pdf.

DMX Personality and Starting Address

When selecting a starting DMX address, always consider the number of DMX channels the selected DMX mode uses. If you choose a starting address that is too high, you could restrict the access to some of the product’s channels.
The Freedom Flex H4 IP uses up to 12 DMX channels, which defines the highest configurable address as
501. If you are not familiar with the DMX protocol, download the DMX Primer from www.chauvetdj.com To select the starting address, do the following:
1. Press <MENU> repeatedly until 6-CH, 8-CH, or 12CH shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select the starting address, from d 1–512.
4. Press <ENTER>.

Wireless DMX Configuration

The Freedom Flex H4 IP offers wireless control of 2 or more products with a single DMX controller. To set up the D-Fi 2.4 GHz transceiver, follow the instructions below.
For the transmitting product:
1. Press <MENU> repeatedly until S-tr shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select dtCH.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the D-Fi channel, from dt 1–16.
6. Press <ENTER>.
For the receiving product(s):
1. Press <MENU> repeatedly until S-tr shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select drCH.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the D-Fi channel, from dr 1–16. The channel number should
match the channel number of the transmitting product or controller.
6. Press <ENTER>.
Caution: D-Fi 2.4 GHz operation can be interrupted or inhibited by obstructions between the transmitter and receiver such as structures or people. For best results, keep the line of sight clear.
• The Freedom Flex H4 IP is fully compatible with the D-Fi 2.4 GHz wireless transceiver (transmitter/receiver) from Chauvet (sold separately). For more detailed information about D-Fi 2.4 GHz functionality, refer to the D-Fi 2.4 GHz User Manual available at the Chauvet website www.chauvetdj.com
• Ensure that all linked products are configured to the same DMX personality.
.
.
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Freedom Flex H4 IP User Manual Rev. 1
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Operation

DMX Channel Assignments and Values

12CH

Channel Function Value Percent/Setting
1 Dimmer 000 2 Red 000 3 Green 000 4Blue 000 5 Amber 000 6 White 000 7 Ultraviolet 000
8Strobe
9Color Macro
10
Auto/Sound-Active Programs
11 Auto Speed 000
12 Dimmer Speed Mode
255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100% 010 No function
000
255 Strobe, slow to fast
011
010 No function
000
030 R: 100% G: 0–100% B: 0% A: 0%
011
050 R: 100–0% G: 100% B: 0% A: 0%
031
070 R: 0% G: 100% B: 0–100% A: 0%
051
090 R: 0% G: 100–0% B: 100% A: 0%
071
110 R: 0–100% G: 0% B: 100% A: 0%
091
130 R: 100% G: 0% B: 100–0% A: 0%
111
150 R: 100% G: 0–100% B: 0–100% A: 0%
131
170 R: 100–0% G: 100–0% B: 100% A: 0%
151
200 R: 100% G: 100% B: 100% A: 100%
171
205 Color 1
201
210 Color 2
206
215 Color 3
211
220 Color 4
216
225 Color 5
221
230 Color 6
226
235 Color 7
231
240 Color 8
236
245 Color 9
241
250 Color 10
246
255 Color 11
251
010 No function
000
060 Auto program 1
011
120 Auto program 2
061
180 Auto program 3
121
255 Auto program 4
181
255 Auto program speed, slow to fast 051 Preset dimmer speed from display menu
000
101 Dimmer speed mode off
052
152 Dimmer speed mode 1 (fast)
102
203 Dimmer speed mode 2 (medium)
153
255 Dimmer speed mode 3 (slow)
204
Freedom Flex H4 IP User Manual Rev. 1
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Page 12

8-CH

Channel Function Value Percent/Setting
1 Dimmer 000 2 Red 000 3 Green 000 4Blue 000 5 Amber 000 6 White 000 7 Ultraviolet 000
8Strobe
255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100%
000
010 No function
011
255 Strobe, slow to fast

6-CH

Channel Function Value Percent/Setting
1 Red 000 2 Green 000 3Blue 000 4 Amber 000 5 White 000 6 Ultraviolet 000
255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100%
Operation
Page 10 of 17
Freedom Flex H4 IP User Manual Rev. 1
Page 13
Operation

Configuration (Standalone)

Set the product in one of the standalone modes to control without a DMX controller.
Never connect a product that is operating in any standalone mode to a DMX string connected to a DMX controller. Products in standalone mode may transmit DMX signals that could interfere with the DMX signals from the controller.

Automatic Programs

To run the Freedom Flex H4 IP in automatic mode, follow the instructions below:
1. Press <MENU> repeatedly until P-- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select an automatic program, from P 1–4.
4. Press <ENTER>.

Auto-Program Speed

To change the auto-program speed on the Freedom Flex H4 IP, do the following:
1. Press <MENU> repeatedly until S-- shows on the display.
2. Use <UP> or <DOWN> to increase or decrease the program speed, from S 1–100.
3. Press <ENTER>. The product will return to the last selected mode.

Preset Color Mode

To run the Freedom Flex H4 IP on a static color, follow the instructions below:
1. Press <MENU> repeatedly until C-- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select a static color, from C 1–63.
4. Press <ENTER>.

Custom Color Mixing

To custom mix a static color, do the following:
1. Press <MENU> repeatedly until U-- shows on the display.
2. Press <ENTER>. and one of the following will appear:
• r_ _ _ (red)
• g_ _ _ (green)
• b_ _ _ (blue)
• A_ _ _ (amber)
• W_ _ _ (white)
• P_ _ _ (UV)
3. Press <ENTER> to cycle through the color settings.
4. When the desired color shows on the display, use <UP> or <DOWN> to increase or decrease the color value, from 0–255.
5. Repeat steps 3 and 4 until the product outputs as desired.

Passcode Mode

To lock the display of the Freedom Flex H4 IP:
1. Press <MENU> repeatedly until PASS shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select ON (locks the display) or OFF (does not lock the display).
4. Press <ENTER>.
When the display is locked, the passcode is
<UP>, <DOWN>, <UP>, <DOWN>, <ENTER>
.
Freedom Flex H4 IP User Manual Rev. 1
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Page 14
Operation

IRC-6 Infrared Remote Control

The Freedom Flex H4 IP is compatible with the IRC-6 infrared remote control from Chauvet. To activate IR mode, follow the instructions below:
1. Press <MENU> repeatedly until SEt shows on the display.
2. Press <ENTER> to accept.
3. Press <UP> or <DOWN> to select ON or OFF.
4. Press <ENTER>.

IRC-6 Operation

Automatic Mode
Automatic mode will enable you to run the automatic programs on the product. To turn on Automatic mode:
1. Press <AUTO> on the IRC-6.
2. Press <+> or <–> to choose between the different auto programs.
To select only fading programs:
1. Press <FADE> on the IRC-6.
2. Press <+> or <–> to choose between the different fading programs.
To adjust the speed of the automatic program:
1. Press <SPEED> on the IRC-6.
2. Press <+> or <–> to increase or decrease the speed of the program.
Manual Color Control
To select a preset static color with the IRC-6:
1. Press <1>–<9> on the IRC-6.
To custom-mix a color with the IRC-6:
1. Press <MANUAL> on the IRC-6, or skip to step 2.
2. Select the color to be edited, from <R> (red), <G> (green), <B> (blue), <A> (amber), <UV/P> (UV), or <W>. (white).
3. Press <+> or <–> to increase or decrease the value of the selected color.
4. Repeat steps 2 and 3 until the product outputs as desired.
Strobe
To adjust the strobe rate:
1. Press <STROBE> on the IRC-6.
2. Press <+> or <–> to increase or decrease the strobe rate.
3. Press <STROBE> again to turn off the strobe.
Dimmer
To adjust the total output with the IRC-6:
1. Press <%> on the IRC-6.
2. Press <+> or <–> to increase or decrease the output level.
Black Out
To black out the lights:
1. Press <BLACK OUT> on the IRC-6.
This will turn off all the lights until the button is pressed again. NOTE: The IRC-6 will not respond to any inputs when Black Out is activated. If the remote does not respond when a button is pressed, try pressing <BLACK OUT>. You may have inadvertently activated Black Out.
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Freedom Flex H4 IP User Manual Rev. 1
Page 15
Operation

Master/Slave Mode

The Master/Slave mode allows a single Freedom Flex H4 IP product (the “master”) to control the actions of one or more Freedom Flex H4 IP products (the “slaves”) without the need of a DMX controller or DMX cables. The master (transmitter) product will be set to operate in either Stand-Alone mode or with the IRC-6, while the slave (receiver) products will be set to operate in Slave mode. Once set and connected, the slave products will operate in unison with the master product.
Configure the products as indicated below.
Slave products:
1. Press <MENU> repeatedly until S-tr shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select drCH.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the receiving D-Fi channel, from dr 1–16.
6. Press <ENTER>.
7. Finish setting all the slave products.
Master product:
1. Press <MENU> repeatedly until S-tr shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select dtCH.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the transmitting D-Fi channel on which the slave products are receiving, from dt 1–16.
6. Press <ENTER>.
7. Set the master product to operate in Stand-Alone mode or with the IRC-6.
• Configure all the slave products before connecting the master to the daisy chain.
• Never connect a DMX controller to a DMX string configured for Master/Slave operation because the controller may interfere with the signals from the master.
Freedom Flex H4 IP User Manual Rev. 1
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Page 16
Maintenance

5. Maintenance

Product Maintenance

Dust build-up reduces light output performance and can cause overheating. This can lead to reduction of the light source’s life and/or mechanical wear. To maintain optimum performance and minimize wear, clean your lighting products at least twice a month. However, be aware that usage and environmental conditions could be contributing factors to increase the cleaning frequency.
To clean the product, follow the instructions below:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external surface/vents.
4. Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl alcohol.
5. Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning tissue.
6. Softly drag any dirt or grime to the outside of the transparent surface.
7. Gently polish the transparent surfaces until they are free of haze and lint.
Always dry the transparent surfaces carefully after cleaning them.
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Freedom Flex H4 IP User Manual Rev. 1
Page 17
Technical Specifications

6. Technical Specifications

Dimensions and Weight
Length Width Height Weight
5.7 in (145 mm) 5.4 in (138 mm) 8 in (204 mm) 8.8 lb (4.0 kg)
Note: Dimensions in inches rounded to the nearest decimal digit. Power
Power Supply Type Range Voltage Selection Input Voltage
Switching (external) 100 to 240 VAC, 50/60 Hz Auto-ranging 11.1–13 VDC, 1.35 A
Parameter 120 V, 60 Hz 230 V, 50 Hz
Consumption 198 W 177 W
Operating Current 1.6 A 0.9 A
Fuse T 3.15 A, 250 V T 3.15 A, 250 V
Power I/O U.S./Worldwide UK/Europe
Power input connector powerCON®-compatible powerCON®-compatible
Power Cord plug Edison (U.S.) Local Plug
Light Source
Type Color Quantity Power Current Lifespan
LED
Photometrics
Strobe Rate Beam Angle Field Angle Illuminance @ 5 m
0 to 30 Hz 23° 34° 2,163 lux
Thermal
Maximum External Temperature Cooling System
104 °F (40 °C) Convection
DMX
I/O Connector Channel Range
Wireless 6, 8 or 12
Ordering
Product Name Item Code UPC Number
Freedom Flex H4 IP 03031380 781462217280
Hex-color
RGBAW+UV
4 10 W 2 A 50,000 hours
Freedom Flex H4 IP User Manual Rev. 1
Page 15 of 17
Page 18

Returns

Returns
In case you need to get support or return a product:
• If you are located in the U.S., contact Chauvet World Headquarters.
• If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
• If you are located in Benelux, contact Chauvet Europe BVBA.
• If you are located in France, contact Chauvet France.
• If you are located in Germany, contact Chauvet Germany.
• If you are located in Mexico, contact Chauvet Mexico.
• If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local distributor. See www.chauvetdj.com Germany, or Mexico.
If you are located outside the U.S., UK, Ireland, Benelux, France, Germany, or Mexico, contact your distributor of record and follow their instructions on how to return Chauvet products to them. Visit our website www.chauvetdj.com
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
To submit a service request online, go to www.chauvetdj.com/service-request Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet
will not issue call tags. Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA
number.
for distributors outside the U.S., UK, Ireland, Benelux, France,
for contact details.
.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside the box:
• Your name
• Your address
• Your phone number
•RMA number
• A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned product(s).
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Freedom Flex H4 IP User Manual Rev. 1
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Contact Us

Contact Us
World Headquarters
UK
Benelux
France
Germany
Mexico
Address: Av. de las Partidas 34 - 3B
Lerma, Edo. de México, CP 52000
General Information Technical Support
Address: 5200 NW 108th Ave. Voice: (844) 393-7575
Sunrise, FL 33351 Fax: (954) 756-8015
Voice: (954) 577-4455 Email: chauvetcs@chauvetlighting.com
Fax: (954) 929-5560
Toll Free: (800) 762-1084 Website: www.chauvetdj.com
Address: Unit 1C Email: UKtech@chauvetlighting.eu
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK Website: www.chauvetdj.eu
NG16 6NT
Voice: + 44 (0) 17 73 511115
Fax : +44 (0) 1773 511110
Address: Stokstraat 18 Email: BNLtech@chauvetlighting.eu
9770 Kruishoutem
Belgium Website: www.chauvetdj.eu
Voice: +32 9 388 93 97
Address: 3, Rue Ampère
91380 Chilly-Mazarin
France Website: www.chauvetdj.eu
Voice: +33 1 78 85 33 59
Address: Bruno-Bürgel-Str. 11
28759 Bremen
Germany Website: www.chauvetdj.eu
Voice: +49 421 62 60 20
(Entrance by Calle 2)
Zona Industrial Lerma Website: www.chauvetdj.mx
Voice: +52 (728) 690-2010
Email: FRtech@chauvetlighting.fr
Email: DEtech@chauvetlighting.de
Email: servicio@chauvet.com.mx
Outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico, contact the dealer of record. Fol­low the instructions to request support or to return a product. Visit our website for contact details.
Freedom Flex H4 IP User Manual Rev. 1
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