Chauvet DJ Freedom Cyc User Manual

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User Manual
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Table of Contents
TABLE OF CONTENTS
1. Before You Begin ....................................................................... 1
What Is Included ........................................................................................... 1
Unpacking Instructions.................................................................................. 1
Text Conventions .......................................................................................... 1
Symbols ........................................................................................................ 1
Disclaimer ..................................................................................................... 1
Safety Notes.................................................................................................. 2
2. Introduction ................................................................................ 3
Product Overview.......................................................................................... 3
Product Dimensions ...................................................................................... 4
3. Setup ........................................................................................... 5
AC Power...................................................................................................... 5
Battery Power................................................................................................ 5
Charging the Battery .......................................................................................... 5
Battery Charge Notes......................................................................................... 5
Battery Life Indicator .......................................................................................... 5
Battery Run Time ............................................................................................... 5
Mounting ....................................................................................................... 6
Orientation.......................................................................................................... 6
Rigging ............................................................................................................... 6
4. Operation .................................................................................... 7
Control Panel Operation................................................................................ 7
Menu Map ..................................................................................................... 7
Wireless DMX Linking ................................................................................... 9
DMX Personality and Starting Address.............................................................. 9
Wireless DMX Configuration .............................................................................. 9
DMX Channel Assignments and Values ....................................................... 10
Configuration (Standalone) ........................................................................... 11
Fixed Color .............................................................................................................. 11
Color Temperature .................................................................................................. 11
Custom Color Mixing ............................................................................................... 11
IRC-6 Infrared Remote Control ..................................................................... 13
Master/Slave Mode ....................................................................................... 14
5. Maintenance................................................................................ 15
Product Maintenance .................................................................................... 15
6. Technical Specifications ........................................................... 16
Returns............................................................................................ 17
Contact Us ...................................................................................... 18
Freedom Cyc User Manual Rev. 2
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Before You Begin

1. Before You Begin

What Is Included

Freedom Cyc
Power cord

Unpacking Instructions

Carefully unpack the product immediately and check the container to make sure all the parts are in the package and are in good condition.

Claims

If the box or the contents (the product and included accessories) appear damaged from shipping, or show signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed damage, file a claim with Chauvet within 7 days of delivery.

Text Conventions

Convention Meaning
1–512 A range of values
50/60 A set of values of which only one can be chosen
Settings A menu option not to be modified
<ENTER> A key to be pressed on the product’s control panel
ON A value to be entered or selected
IRC-6 remote
Quick Reference Guide

Symbols

Symbol Meaning
Electrical warning. Not following these instructions may cause electrical damage to the product, accessories, or the user.
Critical installation, configuration, or operation information. Not following these instructions may make the product not work, cause damage to the product, or cause harm to the operator.
Important installation or configuration information. The product may not function correctly if this information is not used.
Useful information.

Disclaimer

Chauvet believes that the information contained in this manual is accurate in all respects. However, Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss, damage or disruption caused by any errors or omissions in this document, whether such errors or omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the content of this document without any obligation to notify any person or company of such revision; however, Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest version from www.chauvetdj.com
The works of authorship contained in this manual, including, but not limited to, all designs, texts, and images are owned by Chauvet.
© Copyright 2019 Chauvet & Sons, LLC. All rights reserved.
Electronically published by Chauvet in the United States of America.
.
CHAUVET, the Chauvet logo, and Freedom Cyc are registered trademarks or trademarks of Chauvet & Sons, LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company and product names and logos referred to herein may be trademarks of their respective companies.
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Freedom Cyc User Manual Rev. 2
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Before You Begin

Safety Notes

Always connect the product to a grounded circuit to avoid the risk of electrocution.
Always disconnect the product from the power source before cleaning or replacing the fuse.
Avoid direct eye exposure to the light source while the product is on.
Make sure the power cord is not crimped or damaged.
Never disconnect the product from power cord by pulling or tugging on the cord.
If mounting the product overhead, always secure to a fastening device using a safety cable.
Make sure there are no flammable materials close to the product when operating.
Do not touch the product’s housing when operating because it may be very hot.
Do not charge the battery of the product in a closed case or container.
Always make sure that the voltage of the outlet to which you are connecting the product is within the range stated on the decal or rear panel of the product.
The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not expose the product to rain or moisture.
Always install the product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent surfaces.
Be sure that no ventilation slots on the product’s housing are blocked.
Never connect the product to a dimmer.
Make sure to replace the fuse with another of the same type and rating.
Never carry the product from the power cord or any moving part. Always use the hanging/ mounting bracket.
The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the product at higher temperatures.
In the event of a serious operating problem, stop using the product immediately.
Never try to repair the product. Repairs carried out by unskilled people can lead to damage or malfunction. Please contact the nearest authorized technical assistance center.
To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely disconnect the product from power via breaker or by unplugging it.
Keep this User Manual for future use. If you sell the product to someone else, be sure that they also receive this document.
Freedom Cyc User Manual Rev. 2
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Page 5

2. Introduction

Power switch
Menu buttons
Display screen
Infrared sensor
Power in
Power out
DMX inDMX out

Product Overview

Introduction
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Freedom Cyc User Manual Rev. 2
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Introduction
5.8 in
(148.2 mm)
7.5 in
(191.2 mm)
5.4 in
(138 mm)
5.8 in
(148.2 mm)
7.5 in
(191.2 mm)

Product Dimensions

Freedom Cyc User Manual Rev. 2
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Setup

3. Setup

AC Power

This product has an auto-ranging power supply that works with an input voltage range of 100 to 240 VAC, 50/60 Hz.
To eliminate unnecessary wear and improve its lifespan, completely disconnect the product from power via breaker or by unplugging it during periods of non-use.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if the rheostat or dimmer channel serves only as a 0 to 100% switch.

Battery Power

The Freedom Cyc comes with a rechargeable lithium battery for cable-free operation.

Charging the Battery

The battery charges whenever the Freedom Cyc’s built-in charger is plugged into a power source. If the product is plugged in and not in operation, make sure the product is turned off.
Charge the Freedom Cyc while the unit is powered OFF.
Do not charge the battery of the product in a closed case or container.

Battery Charge Notes

Avoid depleting the battery below 10%.
For best results, charge the battery in a temperature between 32 °F (0 °C) and 95 °F (35 °C).
When charging the battery, keep the product at least 1 m from any open flame or hot plate.
If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.
While charging, the device may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.
Do not charge the battery in a closed container.
Do not charge the battery for more than 24 hours.

Battery Life Indicator

The indicators on the LED Menu Display show how much battery life remains available. The drawing below provides a key to reading the battery life indicators.
100% 75% 50% 25%

Battery Run Time

Maximum Run Time
(all colors on)
Up to 8 hours Up to 20 hours 5 hours
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Maximum Run Time
(single color)
Recharge Time
Freedom Cyc User Manual Rev. 2
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Setup
Mounting clamp
(e.g., CLP-16 from Chauvet)
Safety cable
(e.g., CH-06 from Chauvet)

Mounting

Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.

Orientation

The Freedom Cyc may be mounted in any position; however, make sure adequate ventilation is provided around the product.

Rigging

Before deciding on a location, always make sure there is easy access to the product for maintenance and programming purposes.
Make sure adequate ventilation is provided around the product.
Make sure that the structure or surface onto which you are mounting the product can support the product’s weight. (see the Technical Specifications
When mounting the product overhead, always use a safety cable. Mount the product securely to a rigging point, such as an elevated platform or a truss.
When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
When power linking multiple products, mount the products close enough for power-linking cables to reach.
The bracket adjustment knob allows for directional adjustment when aiming the product to the desired angle. Only loosen or tighten the bracket knob manually. Using tools could damage the knob.
Mounting Diagram
)
Freedom Cyc User Manual Rev. 2
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Operation

4. Operation

Control Panel Operation

To access the control panel functions, use the four buttons located underneath the display. Please refer to the Product Overview
Button Function
<MENU> Exits from the current menu or function
<UP>
<DOWN>
<ENTER>

Menu Map

Main Level Programming Levels Description
DMX
Address
DMX
Channel
Static
Manual Color
to see the button locations on the control panel.
Navigates upwards through the menu list and increases the numeric value when in a function
Navigates downwards through the menu list and decreases the numeric value when in a function
Enables the currently displayed menu or sets the currently selected value into the selected function
Address 000–512
4Ch
10Ch
GB Green + Blue RB Red + Blue RG Red + Green
Fixed Color
Color
Temperature
Mixer
2800K 3000K 3200K 3500K 4000K 4500K 5000K 5600K 6000K 6500K
Red
Green
Blue
White
RGB Red + Green + Blue
RW Red + White GW
BW RGW Red + Green + White RBW Red + Blue + White GBW Green + Blue + White
RGBW Red + Green + Blue + White
Selects starting address (*highest channel restricted to personality chosen)
Sets DMX personality 6Ch
R Red G Green B Blue
W White
Green + White Blue + White
Selects the preset color temperature
Combines red, green, blue, and
000–255
white to make a custom color (0–100%)
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Operation
Main Level Programming Levels Description
Auto 1
Auto Show
White
Balance
Wireless
Setting
IR Setting
Dimmer
Mode
Back Light
Information
Factory
Reset
Auto 2 Auto 3 Auto 4
Off Uses factory default white setting
Red
Manual
Wireless On/Off
Wireless Mode
Wireless Channel CH01–CH16 Selects available wireless channel
Fixture Hours _ _ _ _ Shows total product hours
Version V_._ Shows installed software version
Green Sets green LED maximum value
Blue Sets blue LED maximum value
White Sets white LED maximum value
Transmit
Receive
On Off
Off Dimmer 1 Dimmer 2 Dimmer 3
10S
30S
2Min
Always On Display backlight always on
No
Yes
1–100
125–255
On Off
Selects automatic programs and auto program speed
Sets red LED maximum value
Turns wireless setting on and off
Turns on wireless DMX and sets transmitter or receiver channel
Turns infrared on or off
Sets the dimming speed to fast (Dimmer 1) or slow (Dimmer 3) or no dimmer (Off)
Turns off display backlight after 10 seconds of inactivity
Turns off display backlight after 30 seconds of inactivity
Turns off display backlight after 2 minutes of inactivity
Reset to factory defaults
Freedom Cyc User Manual Rev. 2
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Operation

Wireless DMX Linking

The Freedom Cyc works with a DMX controller in Wireless DMX mode. In wireless DMX mode, a lighting control board or D-Fi product, such as the optional FlareCON Air controller, must send wireless DMX signals to the products. Information about DMX is in the CHAUVET DMX Primer, which is available from the Chauvet website: http://www.chauvetlighting.com/downloads/DMX_Primer_rev05_WO.pdf

DMX Personality and Starting Address

When selecting a starting DMX address, always consider the number of DMX channels the selected DMX mode uses. If you choose a starting address that is too high, you could restrict the access to some of the product’s channels.
The Freedom Cyc uses up to 10 DMX channels, which defines the highest configurable address as 503. If you are not familiar with the DMX protocol, download the DMX Primer from www.chauvetdj.com To select the starting address, do the following:
1. Press <MENU> until DMX Address shows on the display.
2. Press <ENTER> until Address appears, then press <ENTER> again.
3. Use <UP> or <DOWN> to select starting address, from 001–503.
4. Press <ENTER>.
To set the DMX channel, do the following:
1. Press <MENU> repeatedly until DMX Channel shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select the DMX channel: 4Ch, 6Ch, or 10Ch.
4. Press <ENTER>.
.
.

Wireless DMX Configuration

The Freedom Cyc offers wireless control of two or more products with a single DMX controller. To set up the D-Fi 2.4 GHz transceiver, follow the instructions below.
For the transmitting product:
1. Press <MENU> repeatedly until S-tr shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select dtCH.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the D-Fi channel, from dt 1–16.
6. Press <ENTER>.
For the receiving product(s):
1. Press <MENU> repeatedly until S-tr shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select drCH.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the D-Fi channel, from dr 1–16. The channel number should
match the channel number of the transmitting product or controller.
6. Press <ENTER>.
Caution: D-Fi 2.4 GHz operation can be interrupted or inhibited by obstructions, such as structures or people, between the transmitter and receiver. For best results, keep the line of sight clear.
The Freedom Cyc is fully compatible with the D-Fi 2.4 GHz wireless transceiver (transmitter/receiver) from Chauvet (sold separately). For more detailed information about D-Fi 2.4 GHz functionality, refer to the D-Fi 2.4 GHz User Manual available at the Chauvet website www.chauvetdj.com
Ensure that all linked products are configured to the same DMX personality.
.
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Operation

DMX Channel Assignments and Values

10Ch

Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100% 2 Red 000 255 0–100% 3 Green 000 255 0–100% 4Blue 000  255 0–100% 5 White 000 255 0–100%
000 005 No function 006 030 2800K 031 055 3000K 056 080 3200K 081 105 3500K
6 Color Temperature
7Strobe
8 Auto Programs
9Auto Speed
10 Dimmer Speed Mode
000 255 Auto program speed (slow to fast)
106 130 4000K 131 155 4500K 156 180 5000K 181 205 5600K 206 230 6000K 231 255 6500K 000 010 No function 011 255 Strobe (slow to fast) 000 010 No function 011 060 Auto program 1 061 120 Auto program 2 121 180 Auto program 3 181 240 Auto program 4 241 255 Sound-active program
000 051 Preset dimmer speed from display menu 052 101 Dimmer speed mode off 102 152 Dimmer speed mode 1 (fast) 153 203 Dimmer speed mode 2 (medium) 204 255 Dimmer speed mode 3 (slow)
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6Ch
Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100% 2 Red 000 255 0–100% 3 Green 000 255 0–100% 4Blue 000  255 0–100% 5 White 000 255 0–100%
6Strobe
000 010 No function 011 255 Strobe (slow to fast)
4Ch
Channel Function Value Percent/Setting
1 Red 000 255 0–100% 2 Green 000 255 0–100% 3Blue 000  255 0–100% 4 White 000 255 0–100%

Configuration (Standalone)

Set the product in one of the standalone modes to control without a DMX controller.
Never connect a product that is operating in any standalone mode to a DMX string connected to a DMX controller. Products in standalone mode may transmit DMX signals that could interfere with the DMX signals from the controller.
Operation

Static Mode

Fixed Color
To run the Freedom Cyc on a static color, follow the instructions below:
1. Press <MENU> repeatedly to select Static from the menu list.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select Fixed Color.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select a fixed color (red, green, blue, white, and RGBW combinations).
6. Press <ENTER>.
Color Temperature
To adjust the preset color temperature for white LED, follow the instructions below:
1. Press <MENU> repeatedly to select Static from the menu list.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select Color Temperature.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select a preset color temperature (2800K–6500K).
6. Press <ENTER>.
Custom Color Mixing
To custom mix a static color, follow the instructions below:
1. Press <MENU> repeatedly to select Static from the menu list.
2. Press <ENTER>.
3. Use <UP> or <DOWN> until Manual Color Mixer shows on display.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to choose among the color options: Red, Green, Blue, or White.
6. Press <ENTER>.
7. Use <UP> or <DOWN> to increase or decrease the color value, from 000–255.
8. Repeat steps 5 to 6 until the product outputs as desired.
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Operation

Automatic Programs

To run the Freedom Cyc in automatic mode, follow the instructions below:
1. Press <MENU> repeatedly to select Auto Show from the menu list.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select an automatic program, from Auto 1–4.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to increase or decrease the program speed, from 1–100.
6. Press <ENTER>. The product will return to the last selected mode.

White Balance

To adjust the white color setting, follow the instructions below:
1. Press <MENU> repeatedly to select White Balance from the menu list.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select between Off and Manual setting.
4. Press <ENTER>.
For Manual setting:
1. Use <UP> or <DOWN> to select from Red, Green, Blue, or White.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to increase or decrease the color value, from 125–255.
4. Repeat steps 1–3 until the product outputs as desired.

Dimmer Mode

To set the dimmer curve, follow the instructions below:
1. Press <MENU> repeatedly to select Dimmer from the menu list.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select from Dimmer1–3 or Off.
4. Press <ENTER>. The product will return to the last selected mode.

Back Light

To set the timer for the back light, follow the instructions below:
1. Press <MENU> repeatedly to select Back Light from the menu list.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select from 10S, 30S, 2Min, or Always On.
4. Press <ENTER>. The product will return to the last selected mode.

Information

To view the Freedom Cyc’s product information, follow the instructions below:
1. Press <MENU> repeatedly to select Information from the menu list.
2. Press <ENTER>.
3. Product information (Fixture Hours and Version) will be displayed.

Factory Reset

To restore the Freedom Cyc to factory default settings, follow the instructions below:
1. Press <MENU>.
2. Use <UP> or <DOWN> to select Factory Reset.
3. Press <ENTER>.
4. Use <UP> or <DOWN> to select No or Yes.
5. Press <ENTER>.
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Page 15
Operation
BLACK
OUT
AUTO
SOUND
SENSI­TIVITY
SPEEDSTROBE
%
MANUAL
FADE
RGB
WUVA
+ 0
-
123
654
789

IRC-6 Infrared Remote Control

The Freedom Cyc is compatible with the IRC-6 infrared remote control from Chauvet. To activate IR mode, follow the instructions below:
1. Press <MENU> repeatedly until IR Setting shows on the display.
2. Press <ENTER> to accept.
3. Press <UP> or <DOWN> to select On or Off.
4. Press <ENTER>.

IRC-6 Operation

Automatic Mode
Automatic mode will enable you to run the automatic programs on the product. To turn on Automatic mode:
1. Press <AUTO> on the IRC-6.
2. Press <+> or <–> to choose between the different auto programs.
To select only fading programs:
1. Press <FADE> on the IRC-6.
2. Press <+> or <–> to choose between the different fading programs.
To adjust the speed of the automatic program:
1. Press <SPEED> on the IRC-6.
2. Press <+> or <–> to increase or decrease the speed of the program.
Manual Color Control
To select a preset static color with the IRC-6:
1. Press <1><9> on the IRC-6.
To custom-mix a color with the IRC-6:
1. Press <MANUAL> on the IRC-6, or skip to step 2.
2. Select the color to be edited, from <R> (red), <G> (green), <B> (blue), <A> (amber), <UV/P> (UV), or <W>. (white).
3. Press <+> or <–> to increase or decrease the value of the selected color.
4. Repeat steps 2 and 3 until the product outputs as desired.
Strobe
To adjust the strobe rate:
1. Press <STROBE> on the IRC-6.
2. Press <+> or <–> to increase or decrease the strobe rate.
3. Press <STROBE> again to turn off the strobe.
Dimmer
To adjust the total output with the IRC-6:
1. Press <%> on the IRC-6.
2. Press <+> or <–> to increase or decrease the output level.
Black Out
To black out the lights:
1. Press <BLACK OUT> on the IRC-6.
This will turn off all the lights until the button is pressed a NOTE: The IRC-6 will not respond to any inputs when Black Out is activated. If the remote does not respond when a button is pressed, try pressing <BLACK OUT>. You may have inadvertently activated Black Out.
gain.
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Operation

Master/Slave Mode

The Master/Slave mode allows a single Freedom Cyc product (the “master”) to control the actions of one or more Freedom Cyc products (the “slaves”) without the need of a DMX controller or DMX cables. The master (transmitter) product will be set to operate in either Stand-Alone mode or with the IRC-6, while the slave (receiver) products will be set to operate in Slave mode. Once set and connected, the slave products will operate in unison with the master product.
Configure the products as indicated below.
Slave products:
1. Press <MENU> repeatedly until S-tr shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select drCH.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the receiving D-Fi channel, from dr 1–16.
6. Press <ENTER>.
7. Finish setting all the slave products.
Master product:
1. Press <MENU> repeatedly until S-tr shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select dtCH.
4. Press <ENTER>.
5. Use <UP> or <DOWN> to select the transmitting D-Fi channel on which the slave products are receiving, from dt 1–16.
6. Press <ENTER>.
7. Set the master product to operate in Stand-Alone mode or with the IRC-6.
Configure all the slave products before connecting the master to the daisy chain.
Never connect a DMX controller to a DMX string configured for Master/Slave operation because the controller may interfere with the signals from the master.
Freedom Cyc User Manual Rev. 2
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Page 17
Maintenance

5. Maintenance

Product Maintenance

Dust build-up reduces light output performance and can cause overheating. This can lead to reduction of the light source’s life and/or mechanical wear. To maintain optimum performance and minimize wear, clean your lighting products at least twice a month. However, be aware that usage and environmental conditions could be contributing factors to increase the cleaning frequency.
To clean the product, follow the instructions below:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external surface/vents.
4. Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl alcohol.
5. Apply the solution directly to a soft, lint-free cotton cloth or a lens-cleaning tissue.
6. Softly drag any dirt or grime to the outside of the transparent surface.
7. Gently polish the transparent surfaces until they are free of haze and lint.
Always dry the transparent surfaces carefully after cleaning them.
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Technical Specifications

6. Technical Specifications

Dimensions and Weight
Length Width Height Weight
7.5 in (191.2 mm) 5.8 in (148.2 mm) 5.4 in (138 mm) 7.2 lb (3.3 kg)
Note: Dimensions in inches rounded to the nearest decimal digit. Power
Power Supply Type Range Voltage Selection Input Voltage
Switching (external) 100 to 240 VAC, 50/60 Hz Auto-ranging 8.4 VDC, 1.3 A
Parameter 120 V, 60 Hz 230 V, 50 Hz
Consumption 64 W 61 W
Operating current 0.5 A 0.2 A
Power linking 15 units 29 units
Power I/O U.S./Worldwide UK/Europe
Power input connector IEC IEC
Power cord plug Edison (U.S.) Local plug
Light Source
Type Color Quantity Power Current Lifespan
LED
Photometrics
Strobe Rate Beam Angle Field Angle Illuminance @ 2m
0 to 22 Hz 52° 95° 418 lux
Thermal
Maximum External Temperature Cooling System
104 °F (40 °C) Convection
DMX
I/O Connector Channel Range
Wireless, 3-pin XLR 4, 6, or 10 channels
Ordering
Product Name Item Code UPC Number
Freedom Cyc 03081589 781462219376
Quadcolor
(RGB+WW) x 4
16 48 W 3.5 A 50,000 hours
Freedom Cyc User Manual Rev. 2
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Page 19

Returns

Returns
In case you need to get support or return a product:
If you are located in the U.S., contact Chauvet World Headquarters.
If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
If you are located in Benelux, contact Chauvet Europe BVBA.
If you are located in France, contact Chauvet France.
If you are located in Germany, contact Chauvet Germany.
If you are located in Mexico, contact Chauvet Mexico.
If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local distributor. See www.chauvetdj.com Germany, or Mexico.
If you are located outside the U.S., UK, Ireland, Benelux, France, Germany, or Mexico, contact your distributor of record and follow their instructions on how to return Chauvet products to them. Visit our website www.chauvetdj.com
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
To submit a service request online, go to www.chauvetdj.com/service-request Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet
will not issue call tags. Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA
number.
for distributors outside the U.S., UK, Ireland, Benelux, France,
for contact details.
.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside the box:
Your name
Your address
Your phone number
•RMA number
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned product(s).
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Contact Us

Contact Us
World Headquarters
UK
Benelux
France
Germany
Mexico
Address: Av. de las Partidas 34 - 3B
Lerma, Edo. de México, CP 52000
General Information Technical Support
Address: 5200 NW 108th Ave. Voice: (844) 393-7575
Sunrise, FL 33351 Fax: (954) 756-8015
Voice: (954) 577-4455 Email: chauvetcs@chauvetlighting.com
Fax: (954) 929-5560
Toll Free: (800) 762-1084 Website: www.chauvetdj.com
Address: Unit 1C Email: UKtech@chauvetlighting.eu
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK Website: www.chauvetdj.eu
NG16 6NT
Voice: + 44 (0) 17 73 511115
Fax : +44 (0) 1773 511110
Address: Stokstraat 18 Email: BNLtech@chauvetlighting.eu
9770 Kruishoutem
Belgium Website: www.chauvetdj.eu
Voice: +32 9 388 93 97
Address: 3, Rue Ampère
91380 Chilly-Mazarin
France Website: www.chauvetdj.eu
Voice: +33 1 78 85 33 59
Address: Bruno-Bürgel-Str. 11
28759 Bremen
Germany Website: www.chauvetdj.eu
Voice: +49 421 62 60 20
(Entrance by Calle 2)
Zona Industrial Lerma Website: www.chauvetdj.mx
Voice: +52 (728) 690-2010
Email: FRtech@chauvetlighting.fr
Email: DEtech@chauvetlighting.de
Email: servicio@chauvet.com.mx
Visit the applicable website above to verify our contact information and instructions to request support. Outside the US, the UK, Ireland, Benelux, France, Germany, or Mexico, contact the dealer of the record.
Freedom Cyc User Manual Rev. 2
Page 18 of 18
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