User Manual
TABLE OF CONTENTS
1. Before You Begin .............................................................................. 3
What Is Included ............................................................................................... 3
Unpacking Instructions ...................................................................................... 3
Claims ........................................................................................................................ 3
Text Conventions .............................................................................................. 3
Icons .................................................................................................................. 3
Disclaimer ......................................................................................................... 3
Product at a Glance .......................................................................................... 4
Safety Notes ...................................................................................................... 4
2. Introduction ....................................................................................... 5
Product Overview .............................................................................................. 5
Product Dimensions .......................................................................................... 6
3. Setup .................................................................................................. 7
AC Power .......................................................................................................... 7
Power Linking............................................................................................................. 7
Fuse Replacement ............................................................................................ 7
Mounting ........................................................................................................... 8
Orientation ................................................................................................................. 8
Rigging ....................................................................................................................... 8
4. Operation ........................................................................................... 9
Control Panel Operation.................................................................................... 9
Menu Map ......................................................................................................... 9
DMX Linking ...................................................................................................... 9
Configuration (DMX) ....................................................................................... 10
DMX Personalities and Starting Address ................................................................ 10
Zones for DMX Control .........................................................................11
DMX Channel Assignments and Values ......................................................... 11
23CH ............................................................................................................... 11
18CH ............................................................................................................... 12
11CH ............................................................................................................... 13
9-CH ................................................................................................................ 14
6-CH ......................................................................................................................... 14
Configuration (Standalone) ............................................................................. 15
Static Color Mode ..................................................................................................... 15
Auto Program Mode ................................................................................................. 15
Custom Static Color Mode ....................................................................................... 15
Master/Slave Mode .................................................................................................. 16
5. Technical Information ......................................................................17
Product Maintenance ...................................................................................... 17
6. Technical Specifications ..................................................................18
Returns ............................................................................................................ 19
Contact Us ............................................................................................20
Page 2 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
What Is
Unpacking
Instructions
and check the container to make
upon receipt
Failure to do so in a timely manner may
For other issues such as missing components or parts, damage not related to shipping,
within 7 days of receiving the
Text
1–512
A range of values
50/60
A set of values of which only one can be chosen
Settings
A menu option not to be modified
Menu > Settings
A sequence of menu options to be followed
<ENTER>
A key to be pressed on the product’s control panel
ON
A value to be entered or selected
Icons
Critical installation, configuration, or operation information. Failure
harm to the user.
Important installation or configuration information. Failure to
functioning correctly.
Disclaimer
The information and specifications contained in this document are subject to change
assumes no responsibility or liability for any errors or omissions
1. BEFORE YOU BEGIN
Included
Claims
Conventions
• COLORband™ Hex 9 IRC
• Hanging Bracket with Mounting
Hardware
Immediately upon receipt, carefully unpack the product
sure you have received all the parts indicated above in good condition.
If the container or the material inside the container (the product and included
accessories) appear damaged from shipping, or show signs of mishandling,
notify the carrier immediately, not Chauvet.
invalidate your claim with the carrier. In addition, keep the container and all the packing
material for inspection.
or concealed damage, file a claim with Chauvet
merchandise.
Convention Meaning
• Power Cord
• Warranty Card
• Quick Reference Guide
without notice. Chauvet
that may appear in this manual. Chauvet reserves the right to update the existing
document or to create a new document to correct any errors or omissions.
You can download the latest version of this document from www.chauvetlighting.com.
© Copyright 2015 Chauvet All rights reserved.
Electronically published by Chauvet in the United States of America.
Icon Meaning
to comply with this information may render the product partially or
Author Date Editor Date
M. Trouard 03/24/15 A. Leon 04/14/15
completely inoperative, cause damage to the product, or cause
comply with this information may prevent the product from
Useful information.
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 3 of 20
Product at a
x
P
x
P
P
P
P
x
P
Safety Notes
Do not touch the product’s housing when operating because it may be very hot.
completely disconnect the product from power via breaker or by unplugging it.
Glance
Use on Dimmer
Outdoor Use
Sound Activated
DMX
Master/Slave
Please read the following Safety Notes carefully before working with the product. The
Notes include important safe ty infor mat ion abou t installation, usage, and maintenance.
• Always connect the product to a grounded circuit to avoid the risk of electrocution.
• Always disconnect the product from the power source before cleaning.
• Avoid direct eye exposure to the light source while the product is on.
• Make sure the power cord is not crimped or damaged.
• Never disconnect the product from power cord by pulling or tugging on the cord.
• If mounting the product overhead, always secure to a fastening device using a
safety cable.
• Make sure there are no flammable materials close to the product when operating.
•
• Always make sure that the voltage of the outlet to which you are connecting the
product is within the range stated on the decal or rear panel of the product.
• The product is for indoor use only (IP20).
• Always install the product in a location with adequate ventilation, at least 20 in
(50 cm) from adjacent surfaces.
• Be sure that no ventilation slots on the product’s housing are blocked.
• Never connect the product to a dimmer.
• Make sure to replace the fuse with another of the same type and rating.
• Never carry the product from the power cord or any moving part. Always use the
hanging/mounting bracket or the handles.
• The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the
product at higher temperatures.
• In the event of a serious operating problem, stop using the product immediately.
• Never try to repair the product. Repairs carried out by unskilled people can lead to
damage or malfunction. Please contact the nearest authorized technical assistance
center.
• To eliminate unnecessary wear and improve its lifespan, during periods of non-use
Auto Programs
Auto-ranging Power Supply
Replaceable Fuse
User Serviceable
• Keep this User Manual for future consultation. If you sell the product to another
user, be sure that they also receive this document.
Page 4 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
2. INTRODUCTION
Product Overview
Menu Display
DMX In
Power In
Power Out
Menu Buttons
Fuse Holder
Hanging
Bracket
Mounting
Bracket
Bracket
Knob
Mounting
Bracket
Bracket
Knob
Front View
Rear View
IR Sensor
Adjustment
Mounting
Microphone
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 5 of 20
DMX Out
Adjustment
Product Dimensions
1,049 mm
176 mm
`
6.9 in
41.3 in
3.2 in
82 mm
Page 6 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
AC Power
ranging power supply and it can work with
circuit breaker, power outlet, and
(circuit breaker or fuse).
an appropriate electrical ground to avoid the risk of
To eliminate unnecessary wear and improve its lifespan, during periods of
via breaker or by
a rheostat (variable resistor) or dimmer circuit, even
located on the back
Power Linking
The power linking information above corresponds to the North American version
other markets, you must consult with
as power linking connectors and requirements
Fuse
Installed fuse
(held by plastic clip)
Spare fuse holder
(inside safety cap)
Safety cap
1st Product
2nd Product
Additional
Products
3. SETUP
The COLORband™ Hex 9 IRC has an autoan input voltage range of 100–240 VAC, 50/60 Hz.
To determine the product’s power requirements (
wiring), use the current value listed on the label affixed to the product’s back panel, or
refer to the product’s specifications chart. The listed current rating indicates the
product’s average current draw under normal conditions.
• Always connect the product to a protected circuit
Make sure the product has
electrocution or fire.
•
non-use completely disconnect the product from power
unplugging it.
Never connect the product to
if the rheostat or dimmer channel serves only as a 0 to 100% switch.
Power Linking
Diagram
Replacement
The product provides a power linking option via the power in and out
of the unit.
You can daisy chain up to 7 units on 120 VAC or up to 13 units on 230 VAC.
of the product ONLY! If using the product in
the local CHAUVET® distributor,
may differ in your country or region.
1. Wedge the tip of a flat-head screwdriver into the slot of the fuse holder.
2. Pry the fuse holder out of the housing.
3. Remove the blown fuse from the holder and replace with a fuse of the exact same
type and rating.
4. Insert the fuse holder back in place and reconnect power.
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 7 of 20
Mounting
, read and follow the safety recommendations indicated in
may be mounted in any position; however, make sure
can support
section of this manual
Mount the
, which is appropriate for
always consider the length of the
Adjustment Knobs
Before mounting the product
the Safety Notes.
Orientation
Rigging
The COLORband™ Hex 9 IRC
adequate ventilation is provided around the product.
• Before deciding on a location for the product, always make sure there is easy
access to the product for maintenance and programming purposes.
• Make sure that the structure onto which you are mounting the product
the product’s weight. Please see the Technic a l S pe c ifi ca t io ns
for weight information.
• When mounting the product overhead, always use a safety cable.
product securely to a rigging point, whether an elevated platform or a truss.
• When rigging the product onto a truss, you should use a mounting clamp of
appropriate weight capacity. The bracket has a 13 mm hole
this purpose.
• When po wer linking m ultiple products, you must
power linking cable and mount the products close enough for the cable to reach.
Mounting Diagram
Mounting
Holes
Page 8 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Control Panel
To access the control panel functions, use the four buttons located underneath the
on the control
<DOWN>
Menu Map
channel DMX personality and DMX
channel DMX personality and DMX
Sound-Active
diM3
DMX Linking
from the
4. OPERATION
Operation
display. Please refer to the Product Overview to see the button locations
panel.
Button Function
<MENU>
<UP>
Press to find an operation mode or to back out of the current menu
option
Press to scroll up the list of options or to find a higher value
Press to scroll down the list of options or to find a lower value
<ENTER>
Press to activate a menu option or a selected value
Main Function Programming Levels Description
6-CH
9-CH
DMX
Personalities
and Starting
11-CH
d--1–d512
Address
18CH
23CH
Static Colors C-- C 1–C 63
Auto Programs P-- P 1–P 14
Auto Program
Speed
S-- S 1–S100
Sets 6address
Sets 9address
Sets 11-channel DMX personality and
DMX address
Sets 18-channel DMX personality and
DMX address
Sets 23-channel DMX personality and
DMX address
Selects a preset color
Selects auto program
Selects auto program speed
Mode
Sound
Sensitivity
Custom Color
Mixing
Dimming
Profiles
Snd
SenS u 0–u100
r 0–r255
g 0–g255
U--
b –b255
A 0–A255
W 0–W255
P 0–P255
OFF
diM
diM1
diM2
Selects Sound-Active mode
Sets the sensitivity of the microphone
Red (0–100%)
Green (0–100%)
Blue (0–100%)
Amber (0-100%)
White (0-100%)
Ultraviolet (0-100%)
Dimmer speed off
Dimmer speed fast
Dimmer speed medium
Dimmer speed slow
Infrared SET
The COLORband™ Hex 9 IRC works with DMX controllers.
For more information about DMX, download the CHAUVET® DMX Primer,
ON
OFF
Turns infrared on or off
Chauvet website: http://www.chauvetlighting.com/downloads.
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 9 of 20
Configuration
DMX
Personalities
and Starting
channel DMX
When selecting a starting DMX address, always consider the number of DMX channels
the selected DMX mode uses. If you choose a starting address that is too high, you could
If you are not familiar with the DMX protocol, you may refer to the DMX Primer at
Set the product in DMX mode to control with a DMX controller.
(DMX)
1. Connect the product to a suitable power outlet.
2. Turn the product on.
3. Connect a DMX cable from the DMX output of the DMX controller to the DMX input
socket on the product.
The COLORband™ Hex 9 IRC uses up to 23 DMX channels in its 23mode, which defines the highest configurable address to 490.
Address
restrict the access to some of the product’s channels.
www.chauvetlighting.com.
To select the DMX personality, do the following:
1. Press <MENU> repeatedly until 6-CH, 9-CH, 11CH, 18CH, or 23CH shows on the
display.
2. Press <ENTER> to choose your DMX personality when it appears on the display.
To then choose your starting address:
1. The display should show d 1 once you’ve selected your DMX personality using the
steps above.
2. Use <UP> or <DOWN> to select the starting address.
3. Press <ENTER>.
Page 10 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
ZONES FOR DMX CONTROL
DMX Channel Assignments and V alues
23CH
1
Red, Zone 1
000ó255
0–100%
2
Green, Zone 1
000ó255
0–100%
3
Blue, Zone 1
000ó255
0–100%
4
Amber, Zone 1
000ó255
0–100%
5
White, Zone 1
000ó255
0–100%
6
Ultraviolet, Zone 1
000ó255
0–100%
7
Red, Zone 2
000ó255
0–100%
8
Green, Zone 2
000ó255
0–100%
9
Blue, Zone 2
000ó255
0–100%
10
Amber, Zone 2
000ó255
0–100%
11
White, Zone 2
000ó255
0–100%
12
Ultraviolet, Zone 2
000ó255
0–100%
13
Red, Zone 3
000ó255
0–100%
14
Green, Zone 3
000ó255
0–100%
15
Blue, Zone 3
000ó255
0–100%
16
Amber, Zone 3
000ó255
0–100%
17
White, Zone 3
000ó255
0–100%
18
Ultraviolet, Zone 3
000ó255
0–100%
000ó014
No function
015ó255
Color macros
RGB/Auto Speed
(Channel 21 at 227–255)
Strobe
are active)
000ó015
No function
Zone 1
Zone 2
Zone 3
Channel Function Value Setting
19 Color Macros
(Channel 21 at 032–226)
Sound Sensitivity
20
(only when Channels 1–18
000ó255
016ó255 Slow to fast (0–20 Hz)
Speed, slow to fast
Sound sensitivity, low to high
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 11 of 20
23CH
000ó031
No function
032ó063
Pulse effect 0–100%
064ó095
Pulse effect 100%–0
096ó114
Pulse effect 100%–0–100%
115ó122
Auto program 1
123ó130
Auto program 2
131ó138
Auto program 3
139ó146
Auto program 4
147ó154
Auto program 5
155ó162
Auto program 6
163ó170
Auto program 7
171ó178
Auto program 8
179ó186
Auto program 9
187ó194
Auto program 10
195ó202
Auto program 11
203ó210
Auto program 12
211ó218
Auto program 13
219ó226
Auto program 14
227ó255
Sound program
22
Dimmer
000ó255
0–100%
000ó051
Preset dimmer speed from display menu
052ó101
Dimming profile off (linear dimmer)
102ó152
Nonlinear dimming profile 1 (fastest)
153ó203
Nonlinear dimming profile 2
204ó255
Nonlinear dimming profile 3 (slowest)
18CH
1
Red, Zone 1
000ó255
0–100%
2
Green, Zone 1
000ó255
0–100%
3
Blue, Zone 1
000ó255
0–100%
4
Amber, Zone 1
000ó255
0–100%
5
White, Zone 1
000ó255
0–100%
6
Ultraviolet, Zone 1
000ó255
0–100%
7
Red, Zone 2
000ó255
0–100%
8
Green, Zone 2
000ó255
0–100%
9
Blue, Zone 2
000ó255
0–100%
10
Amber, Zone 2
000ó255
0–100%
11
White, Zone 2
000ó255
0–100%
12
Ultraviolet, Zone 2
000ó255
0–100%
13
Red, Zone 3
000ó255
0–100%
14
Green, Zone 3
000ó255
0–100%
15
Blue, Zone 3
000ó255
0–100%
16
Amber, Zone 3
000ó255
0–100%
17
White, Zone 3
000ó255
0–100%
18
Ultraviolet, Zone 3
000ó255
0–100%
Channel Function Value Setting
21 RGB/Auto Mode
23 Dimming Profiles
Channel Function Value Setting
Page 12 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
11CH
1
Red
000ó255
0–100%
2
Green
000ó255
0–100%
3
Blue
000ó255
0–100%
4
Amber
000ó255
0–100%
5
White
000ó255
0–100%
6
Ultraviolet
000ó255
0–100%
000ó014
No function
015ó255
Color macros
RGB/Auto Speed
(Channel 9 at 227–255)
Strobe
6 are
active)
000ó015
No function
000ó031
No function
032ó063
Pulse effect 0–100%
064ó095
Pulse effect 100%–0
096ó114
Pulse effect 100%–0–100%
115ó122
Auto program 1
123ó130
Auto program 2
131ó138
Auto program 3
139ó146
Auto program 4
147ó154
Auto program 5
155ó162
Auto program 6
163ó170
Auto program 7
171ó178
Auto program 8
179ó186
Auto program 9
187ó194
Auto program 10
195ó202
Auto program 11
203ó210
Auto program 12
211ó218
Auto program 13
219ó226
Auto program 14
227ó255
Sound program
10
Dimmer
000ó255
0–100%
000ó051
Preset dimmer speed from display menu
052ó101
Dimming profile off (linear dimmer)
102ó152
Nonlinear dimming profile 1 (fastest)
153ó203
Nonlinear dimming profile 2
204ó255
Nonlinear dimming profile 3 (slowest)
Channel Function Value Setting
7 Color Macros
(Channel 9 at 032–226)
Sound Sensitivity
8
(only when Channels 1–
9 RGB/Auto Mode
000ó255
016ó255 Slow to fast (0–20 Hz)
Speed, slow to fast
Sound sensitivity, low to high
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 13 of 20
11 Dimming Profiles
9-CH
1
Red
000ó255
0–100%
2
Green
000ó255
0–100%
3
Blue
000ó255
0–100%
4
Amber
000ó255
0–100%
5
White
000ó255
0–100%
6
Ultraviolet
000ó255
0–100%
7
Dimmer
000ó255
0–100%
000ó015
016ó255
No function
Slow to fast (0–20 Hz)
000ó051
Preset dimmer speed from display menu
052ó101
Dimming profile off (linear dimmer)
102ó152
Nonlinear dimming profile 1 (fastest)
153ó203
Nonlinear dimming profile 2
204ó255
Nonlinear dimming profile 3 (slowest)
1
Red
000 ó 255
0–100%
2
Green
000 ó 255
0–100%
3
Blue
000 ó 255
0–100% 4 Amber
000 ó 255
0–100%
5
White
000 ó 255
0–100%
6
Ultraviolet
000 ó 255
0–100%
Channel Function Value Setting
8 Strobe
9 Dimming Profiles
6-CH
Channel Function Value Setting
Page 14 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Configuration
s in standalone mode may transmit DMX
to adjust the duration of each step of the automatic program
Custom Static
Set the product in one of the standalone modes to contr ol without a DMX controller.
(Standalone)
Static Color Mode
Auto Program
Mode
Color Mode
1. Connect the product to a suitable power outlet.
2. Turn the product on.
Never connect a product that is operating in any standalone mode to a DM X s t ri ng
connected to a DMX controller. Product
signals that could interfere with the DMX signals from the controller.
To enable the Static Color Mode, do the following:
1. Press <MENU> repeatedly until C-- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to choose a color (C1-C63).
4. Press <ENTER>.
To enable the Auto Program Mode, follow the instructions below:
1. Press <MENU> repeatedly until P-- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to choose your auto program (P1-P14).
4. Press <ENTER>.
You can adjust the speed of the automatic program as well.
1. Press <MENU> repeatedly until S-- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN>
from S001 (slow) to S100 (fast).
4. Press <ENTER>.
To enable the Custom Static Color Mode, follow the instructions below:
1. Press <MENU> repeatedly until U-- shows on the display.
2. Press <ENTER> to choose between colors (r--, g--, b--).
3. Press <UP> or <DOWN> to choose the intensity of the color (r000-100).
4. Repeat the steps to mix additional colors to create the color you need.
5. Press <ENTER>.
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 15 of 20
IRC-6
(Infrared Remote
Control)
Press any number between <0> and <9> to choose your color.
Master/Slave
unit (the “master”) to
units (the “slaves”) without
while the slave units will be set to operate in Slave Mode. Once set and
all the slave units before connecting the master unit to the daisy
Never connect a DMX controller to a DMX string configured for Master/Slave
may interfere with the signals from the
The COLORband™ Hex 9 IRC is compatible with the IRC-6 from Chauvet.
IRC-6 Operation
Make sure to point the IRC-6 directly at the receiver on the product
Automatic Mode
Automatic mode will enable you to run the automatic programs on the product.
To turn on Automatic mode:
1. Press <AUTO> on the IRC-6.
2. Press <+> or <–> to switch between preprogrammed auto programs.
To adjust the speed of the automatic program:
1. Press <SPEED> on the IRC-6.
2. Press <+> or <–> to either increase or decrease the speed of the program.
Sound-Active Mode
Sound-Active mode will enable the product to respond to the music.
To turn on Sound-Active mode:
• Press <SOUND> on the IRC-6.
To adjust sound sensitiv ity in Sound-A ctiv e mode :
1. Press <SENSITIVITY> on the IRC-6.
2. Press <+> or <–> to either increase or decrease sound sensitivity.
Preprogrammed Colors
To choose a specific color with the IRC-6:
•
The Master/Slave mode allows a single COLORband™ Hex 9 IRC
Mode
control the actions of one or more COLORband™ Hex 9 IRC
the need of a DMX controller. The master unit will be set to operate in a standalone
mode
connected, the slave units will operate in unison with the master unit.
Configure the units as indicated below.
Slave units:
1. Set the DMX address to 001.
2. Connect the DMX input of the first slave unit to the DMX output of the master unit.
3. Connect the DMX input of the subsequent slave units to the DMX output of the
previous slave unit.
4. Finish setting and connecting all the slave units.
Master unit:
1. Set the master unit to operate in a standalone mode.
2. Make the master unit the first unit in the daisy chain.
• Configure
chain.
•
operation because the controller
master unit.
• Do not connect more than 31 slave units to the master unit.
Page 16 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Product
Dust build up reduces light output performance and can cause overheating. This can
lead to reduction of the light source’s life. To maintain optimum performance and
s at least twice a month. However,
be aware that usage and environmental conditions could be contributing factors to
surfaces carefully after
5. TECHNICAL INFORMATION
Maintenance
minimize wear, you should clean your lighting product
increase the cleaning frequency.
To clean the product, follow the instructions below:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust
4. Clean all external optics/lenses and glass/transparent surfaces with a mild soap
5. Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning
6. Softly drag any dirt or grime to the outside of the external optics or
7. Gently polish the external optics and glass/transparent surfaces until they are
Always dry the external optics and glass/transparent
cleaning them.
collected on the external surface/vents.
solution, ammonia-free glass cleaner, or isopropyl alcoho l.
tissue.
glass/transparent surface.
free of haze and lint.
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 17 of 20
Dimensions and
Length
Width
Height
Weight
41.3 in (1,049 mm)
3.2 in (82 mm)
6.9 in (176 mm)
10.8 lb (5 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type
Range
Voltage Selection
Switching (internal)
100–240 VAC, 50/60 Hz
Auto-ranging
Parameter
120 V, 60 Hz
230 V, 50 Hz
Consumption
74 W
73 W
Operating
1.1 A
0.6 A
Power linking current (units)
8 A (7 units)
8 A (13 units)
Fuse
T 2 A, 250 V
T 2 A, 250 V
Power I/O
US/Worldwide
UK/Europe
Power input connector
Proprietary
Proprietary
Power output connector
Proprietary
Proprietary
Power Cord plug
Edison (US)
Local plug
Light Source
Type
Power
Lifespan
LED
10 W
50,000 hours
Color
Quantity
Current
Hex-color RGBAW+UV
9
2.4 A
Photo Optic
Parameter
Illuminance @ 2 m
2,476 lux
Beam angle
21°
Field angle
33°
Strobe rate
0–20 Hz
Thermal
Maximum Ambient Temp.
Cooling System
104 °F (40 °C)
Convection
DMX
I/O Connectors
Connector Type
Channel Range
3-pin XLR
Sockets
6, 9, 11, 18 or 23
Ordering
Product Name
Item Code
UPC Number
COLORband™ Hex 9 IRC
03030887
781462212353
6. TECHNICAL SPECIFICATIONS
Weight
Page 18 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Returns
Tech Support office and request a Return Merchandise
. Be prepared to provide the
, in its original box, and with its original packing
the following information on a piece of paper
properly. Any shipping damage resulting from inadequate
reserves the right to use its own discretion to repair or replace returned
In case you need to return a product or request support, follow the procedure below:
• If you live in the U.S., contact Chauvet World Headquarters (see Contact Us).
• If you live in the UK or Ireland, contact Chauvet Europe Ltd. (see Contact Us).
• If you live in Mexico, contact Chauvet Mexico (s ee Contact Us).
• If you live in Benelux, contact Chauvet Europe BVBA. (see Contact Us).
• If you live in any other country, DO NOT contact Chauvet. Instead, contact your
distributor of record. See www.chauvetlighting.com for distributors outside the U.S.,
United Kingdom, or Ireland.
If you live outside the U.S., United Kingdom, Ireland, Mexico, or Benelux, contact
your distributor of record and follow their instructions on how to return Chauvet
products to them. Visit our website for contact details.
Call the corresponding Chauvet
Authorization (RMA) number before shipping the product
model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid
and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write
and place it inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem
Be sure to pack the product
packaging will be your responsibility. As a suggestion, proper UPS packing or doubleboxing is always a safe method to use.
Chauvet
product(s).
COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 19 of 20
Contact
WORLD HEADQUARTERS - Chauvet
General Information
Toll free:(800) 762-1084
Technical Support
World Wide Web www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Fax: +44 (0)1773 511110
Technical Support
MEXICO - Chauvet Mexico
General Information
Voice: +52 (728) 285-5000
Technical Support
Chauvet Europe - Chauvet Europe BVBA
General Information
Voice: +32 9 388 93 97
Technical Support
Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux, contact the dealer of record. Follow their instructions t o request
support or to return a product. Visit our website for contact details.
Us
Address:5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 577-4455
Fax: (954) 929-5560
Voice: (954) 577-4455 (Press 4)
Fax: (954) 756-8015
Email: tech@chauvetlighting.com
Address:Unit 1C
Brook hill Road I n dustrial Es tate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Address:Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Email: uktech@chauvetlighting.com
World Wide Web www.chauvetlighting.co.uk
Email: servicio@chauvet.com.mx
World Wide Web www.chauvet.com.mx
Email: Eutech@chauvetlighting.eu
World Wide Web www.chauvetlighting.eu
Page 20 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
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