Chamberlain WD832KEV User Manual

1/2 hp Belt Drive Garage Door Opener

Models

• WD832KEV

• WD832KEVG

FOR RESIDENTIAL USE ONLY

■ Please read this manual and the enclosed safety materials carefully!

■ Fasten the manual near the garage door after installation.

■ The door WILL NOT CLOSE unless the Protector System

properly aligned.

■ Periodic checks of the garage door opener are required to ensure safe operation.

■ The model number label is located on the left side panel of your garage

door opener.

■ This garage door opener is compatible with MyQ

■ DO NOT install on a one-piece door if using devices or features providing unattended

close. Unattended devices and features are to be used ONLY with sectional doors.

Write down the following information

. .

for future reference:

Serial Number:

Date of Purchase:

is connected and

and Security✚ 2.0™ accessories.

CONTENTS

Preparation .............................. 1-4

Assembly ................................. 5-9

Installation ............................ 10-19

Install the Door Control .............20-21

Install the Protector System

Power .................................. 26-27

Adjustments .......................... 28-30

Operation.................................. 31

Features ................................... 32

Door Control ..........................33-34

Remote Control ...................... 34-35

To Erase the Memory .................... 35

To Open the Door Manually ............ 36

Maintenance .............................. 37

Troubleshooting ...................... 38-39

Accessories ............................... 40

Warranty .................................. 41

Repair Parts .......................... 42-43

The Chamberlain Group, Inc.

Elmhurst, Illinois 60126-1196

...... 22-25

www.chamberlain.com

845 Larch Avenue

Torsion Spring

Extension Spring

Preparation

Safety Symbol and Signal Word Review

Thisgarage door opener has been designed and tested to offersafe serviceprovided it is installed, operated, maintained and tested in strictaccordance with the instructions and warnings contained inthis manual.

When you see these SafetySymbols and Signal Words on the following pages, theywill alert you to the possibilityof serious injury or death if you do not complywith the warnings thataccompany them. The hazard may come from something mechanical or from electricshock.Read the warnings carefully.

Mechanical

Electrical

When you see thisSignal Word on the following pages, it will alert you to the possibility of damage to your garage door and/or the garage door opener if you do not complywith the cautionary statementsthat

accompanyit. Read them carefully.

Unattended Operation

The Timer-to-Close (TTC)feature, the MyQ®Smartphone Control app, and MyQ®Garage Door and Gate Monitor are examples of unattended close and are to be used ONLY with sectional doors . Any device or feature thatallows the door to close withoutbeing in the line of sight of the door is considered unattended close.The Timer-to-Close (TTC) feature,the MyQ®Smartphone Control, and any other MyQ®devicesare to be used ONLY with sectional doors.

Check the Door

To prevent possible SERIOUS INJURY or DEATH:

l ALWAYS call a trained door systemstechnician if garage door binds,sticks,or is out of balance.

An unbalanced garage door may NOT reverse when required.

l NEVER tryto loosen, moveor adjustgarage door, door springs, cables,pulleys,bracketsor their

hardware, ALL of which are under EXTREME tension.

l Disable ALL locksand remove ALL ropes connected to garage door BEFOREinstallation and

operating garage door opener to avoid entanglement.

l DO NOTinstall on a one-piece door if using devicesor features providing unattended close.

Unattended devicesand features are to be used ONLY with sectional doors.

To prevent damage to garage door and opener:

l ALWAYS disable locksBEFORE installing and operating the opener. l ONLY operate garage door opener at120 V, 60 Hz to avoid malfunction and damage.

Before you begin:

1. Disable locks and remove any ropes connected to the garage door.

2. Liftthe door halfwayup. Release the door. Ifbalanced, it should stay in place, supported entirely by itssprings.

3. Raiseand lower the door to check for binding or sticking. If your door binds, sticks,or is out of balance,call a trained door systems technician.

4. Checkthe seal on the bottomof the door. Any gap between the floor and the bottom of the door mustnot exceed 1/4 inch (6 mm). Otherwise,the safetyreversal systemmay not work properly.

5. The opener should beinstalled above the center of the door. Ifthere is a torsion spring or center bearing plate in the way of the header bracket,it may be installed within 4feet(1.2 m) to the leftor right of the door center. See page11.

3/16

7/16

1/2

5/32

5/16

5/8

9/16

1/4

7/16

Preparation

Additional Items You May Need:

Survey your garage area to see if you will need any of the following items:

n (2) 2X4 PIECES OF WOOD

Maybe used to fasten the header bracketto the structural supports.Also used to position the garage door opener during installation and for testingthe safetyreversing sensors.

n SUPPORT BRACKET AND FASTENING HARDWARE

Mustbe used if you have a finished ceiling in your garage.

n EXTENSION BRACKETS (MODEL 041A5281-1) ORWOOD BLOCKS

Depending upon garage construction, extension bracketsor wood blocks may be needed to install the safetyreversing sensor.

n FASTENING HARDWARE

Alternate floor mounting of the safety reversing sensor will require hardware notprovided.

n OUTSIDE QUICK RELEASE (MODEL 7702CB)

Required for a garage with NO accessdoor.

n DOOR REINFORCEMENT

Required if you have a lightweightsteel,aluminum,fiberglass or glass panel door.

n RAILEXTENSION KIT

Required if your garage door is more than 7 feet (2.13 m) high.

Tools Needed

Preparation

Carton Inventory

Your garage door opener ispackaged in one carton which contains the motor unit and all parts illustrated below.Accessoriesvary depending on the garage door opener model purchased.Depending on your model, other accessories may be included with your garage door opener. Instructions for these accessories will be attached to the accessoryand are notincluded in this manual. Save the carton and packing material until the installation and adjustmentis complete.The images throughout this manual are for reference only and your productmay look different.

A. Header bracket B. Pulley C. Door bracket D. Curved door arm E. Straight door arm

(Packaged inside front rail section)

F. Trolley

NOTE: Be sure to assemble the trolley before sliding ontorail.

G. Emergencyrelease rope and handle

H. Rail (1 front and 4 center sections)

I. Hanging brackets (2)

(Packaged inside the front rail section)

J. Garage door opener (motor unit)

K. Sprocketcover and screws

L. “U” bracket

M. Belt

N. Door control

O. Remote control (2)

P. The Protector System

Safetyreversing sensors with 2 conductor white and white/blackwire attached:Sending Sensor (1), Receiving Sensor (1), and Safety Sensor Brackets(2)

NOT SHOWN

White and red/white wire Owner's manual Hardware

Clevis Pin 5/16"x1-1/2"

Ring Fastener (3)

Hex Bolt 5/16"-18x7/8" (4)

Lock Washer 5/16"-18 (5)

Nut 5/16"-18 (6)

Self-Threading Screw 1/4"-14x5/8" (2)

Clevis Pin 5/16"x1"

Clevis Pin 5/16"x1-1/4"

Carriage Bolt 1/4"-20x1/2" (2)

Wing Nut 1/4"-20 (2)

ASSEMBLY INSTALLATION

Screw 6ABx1" (2)

Drywall Anchors (2)

Screw 6-32x1" (2)

DOOR CONTROL

Insulated Staples (

Not Shown)

Lag Screw 5/16"-9x1-5/8" (4)

Hex Screw #8x3/8" (2) (packed with the sprocket cover)

Bolt 1/4"-20x1-3/4"

Lock Nut 1/4"-20

Bolt

Nut 3/8"

Lock Washer 3/8"

Master Link

Spring Trolley Nut

Threaded Shaft with

Preparation

Hardware

Assembly

To garage

door opener

(TO MOTOR UNIT)

Front Rail Section (TO DOOR)

“U” Bracket

Outer Trolley

Inner Trolley

Wear Pads

SLIDE TO STOPS ON TOP AND SIDES OF “U” BRACKET

Trolley

Rail Tab

STEP 1 Assemble the rail and install the trolley

To prevent INJURYfrom pinching, keep hands and fingers away from the joints while assembling the rail.

To avoid installation difficulties, do not run the garage door openeruntilinstructed to do so.

The front rail hasa cut out “window” at the door end. The rail tab MUST be on top of the rail when assembled.

1. Remove the straightdoor arm and hanging bracketpackaged inside the front rail and set aside for Installation Step 5 and 9. NOTE: To prevent INJURY while unpacking the rail carefully remove

the straight door arm stored within the rail section.

2. Align the rail sections on aflat surface as shown and slide the tapered ends into the larger ones. Tabs along the side will lock into place.

3. Place the motor unit on packing material to protectthe cover, and rest the backend ofthe rail on

4. Asa temporary stop,insert a screwdriver into the hole in the second rail section from the motor

5. Checkto be sure there are 4 plastic wear pads inside the inner trolley. Ifthey became loose

6. Slide the trolley assemblytoward the screwdriver as shown.

7. Slide the rail onto the “U” bracket, until it reaches all the stopson the top and sides of the “U”

top.For convenience, put a support under the front end of the rail.

unit,as shown.

during shipping, checkall packing material. Snap them back into position as shown.

bracket.

Assembly

HARDWARE

Bolt 1/4"-20x1-3/4"

Lock Nut 1/4"-20

“U” Bracket

Cover Protection Bolt

Hole

Bolt 1/4"-20x1-3/4"

Lock Nut 1/4"-20

Lock Nut (Mounted in the garage door opener)

Bolt (Mounted in the garage door opener)

STEP 2 Fasten the rail to the motor unit

To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fastenersmounted in the top of the opener.

1. Insert a 1/4"-20x1-3/4" bolt into the cover protection bolt hole on the back end of the rail as shown.Tighten securely with a 1/4"-20 lock nut. DO NOT overtighten.

2. Remove the bolt and nut from the top of the motor unit.

3. Use the carton to support the front end of the rail.

4. Place the “U” bracket,flat side down onto the motor unit and align the bracket holes withthe bolt holes.

5. Fasten the “U” bracketwith the previouslyremoved bolt and lock nut;DO NOT use any power tools.The use of power tools may permanentlydamage the garage door opener.

Assembly

HARDWARE

Bolt

Nut 3/8"

Lock Washer 3/8"

Rail

Trolley Connector

Bolt

Lock Washer 3/8"

Nut

3/8"

Rail Tab

CORRECT

INCORRECT

Rail Tab

Idler Pulley

Grease Inside Pulley

STEP 3 Install the idler pulley

1. Lay the belt beside the rail, as shown. Grasp the end with the hooked trolley connector and pass approximately 12" (30 cm) of belt through the window. Keep the ribbed side toward the rail, and allow it to hang until AssemblyStep 4.

2. Remove the tape from the idler pulley. The inside center should be pre-greased. Ifdry, regrease to ensure proper operation.

3. Place the idler pulley into the window as shown.

4. Insert the idler bolt from the top through the rail and pulley. Tighten with a 3/8" lock washer and nut underneath the rail until the lock washer is compressed.

5. Rotate the pulley to be sure it spins freely.

6. Locatethe rail tab. The rail tab is between the idler bolt and the trolley in the front rail section.Use a flathead screwdriverand lift the rail tab until the tab is vertical (90º).

Assembly

HARDWARE

Master Link

Threaded Shaft with Spring Trolley Nut

Sprocket

Figure 3

Threaded Shaft

Master Link

Figure 2

Trolley Connector

Figure 1

Retaining Slot

STEP 4 Install the belt

1. Pull the belt around the idler pulley and toward the trolley.The ribbed side mustcontactthe pulley.

2. Hookthe trolley connector into the retaining slot on the trolley as shown (Figure 1).

3. With the trolley against the screwdriver, dispense the remainder of the belt along the rail lengthtowardthe motor unit and around the sprocket(Figure 2). The sprocket teeth mustengage the belt.

4. Checkto make sure the belt is not twisted.Connect the trolley threaded shaftwith the master link (Figure 3).

l Push pins of master link bar through holesin end of belt and trolley threaded shaft. l Push masterlink cap over pins and pastpin notches. l Slide the closed end of the clip-on spring over one of the pins. Push the open end ofthe

clip-on spring onto the other pin.

5. Remove the spring trolley nut fromthe threaded shaft.

6. Insert the trolley threaded shaftthrough the hole in the trolley.

Assembly

Nut Ring

BEFORE

(2.5

cm)

Nut Ring

AFTER

1-1/4"

(3.18 cm)

Spring Trolley Nut

Nut Ring Slot

Hex Screw #8x3/8" (Packed with the sprocket cover)

HARDWARE

Hex Screw #8x3/8"

Sprocket Cover

STEP 5 Tighten the belt

1. Byhand, thread the spring trolley nut on the threaded shaft until it is finger tight against the trolley.Do not use any tools.Remove the screwdriver.

2. Insert a flathead screwdrivertip into one of the nut ring slots and brace it firmlyagainstthe trolley.

3. Tightenthe spring trolley nut with an adjustable wrench or a 7/16" open end wrench about a quarter turn until the spring releasesand snaps the nut ring againstthe trolley. This setsthe spring to optimumbelt tension.

STEP 6 Install the sprocket cover

To avoid possible SERIOUS INJURY to finger from moving garage door opener:

l ALWAYS keep hand clear of sprocketwhile operating opener. l Securely attach sprocketcover BEFORE operating.

1. Position the sprocketcover over the sprocketas shown and fasten to the mounting plate with 8x3/8"hex screwsprovided.

You have now finished assemblingyourgarage dooropener. Please read the following warnings beforeproceedingto the installationsection.

Installation

IMPORTANT INSTALLATION INSTRUCTIONS

To reduce the risk of SEVERE INJURY or DEATH:

1. READAND FOLLOW ALL INSTALLATIONWARNINGS AND INSTRUCTIONS.

2. Install garage door opener ONLY on properly balanced and lubricated garage door. An improperly balanced door may NOTreverse when required and could result in SEVERE INJURYor DEATH.

3. ALL repairs to cables, spring assembliesand other hardware MUSTbe made bya trained door systemstechnician BEFORE installing opener.

4. Disable ALL locksand remove ALL ropes connectedto garage door BEFORE installing opener to avoid entanglement.

5. Install garage door opener 7 feet (2.13 m) or more above floor.

6. Mountthe emergency release within reach, but at least6 feet (1.83 m) above the floor and avoiding contactwith vehiclesto avoid accidental release.

7. NEVER connect garage door opener to power source until instructed to do so.

8. NEVER wear watches,rings or loose clothing while installing or servicing opener. They could be caught in garage door or opener mechanisms.

9. Install wall-mounted garage door control:

l within sight of the garage door. l out of reach of children at minimum height of 5 feet (1.5m). l away from ALL moving partsof the door.

10. Placeentrapment warning label on wall nextto garage door control.

11. Placemanual release/safetyreverse testlabel in plain view on inside of garage door.

12. Upon completion of installation,testsafetyreversal system.Door MUSTreverse on contact with a 1-1/2" (3.8 cm)high object(or a 2x4 laid flat) on the floor.

13. To avoid SERIOUS PERSONAL INJURY or DEATH from electrocution,disconnectALL electric power BEFORE performing ANY service or maintenance.

14. DO NOT installon aone-piece door if using devices or features providing unattended close. Unattended devicesand features are to be used ONLY with sectional doors.

Installation

Header Wall

Vertical Centerline of Garage Door

2x4

Structural Supports

Level (Optional)

Unﬁnished Ceiling

2x4

OPTIONAL CEILING MOUNT

FOR HEADER BRACKET

Sectional door with curved track

Header Wall

Track

2" (5 cm)

Highest Point of Travel

Door

One-piece door with horizontal track

Header Wall

Track

2" (5 cm)

Highest Point of Travel

Door

One-piece door without track:

jamb

hardware

Header Wall

8" (20

cm)

Highest Point of Travel

Door

Jamb

Hardware

One-piece door without track:

pivot hardware

Header Wall

8" (20

cm)

Highest Point of Travel

Door

Pivot

STEP 1 Determine the header bracket location

To prevent possible SERIOUS INJURY or DEATH:

l Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling,

otherwise garage door might NOTreverse when required. DO NOT installheader bracket over drywall.

l Concreteanchors MUST be used if mounting header bracket or 2x4 into masonry. l NEVER tryto loosen, moveor adjustgarage door, springs,cables, pulleys,brackets,or their

hardware, ALL of which are under EXTREME tension.

l ALWAYS call a trained door systemstechnician if garage door binds,sticks,or is out of balance.

An unbalanced garage door might NOT reverse when required.

Installation procedures vary according to garage door types.Follow the instructionswhich apply to your door.

1. Closethe door and mark the inside verticalcenterline of the garage door.

2. Extend the line onto the header wall above the door.You can fasten the header bracketwithin 4 feet(1.22 m) of the leftor right of the door center only if a torsion spring or center bearing plate is in the way;or you can attach it to the ceiling (see page 12) when clearance is minimal. (It maybe mounted on the wall upside down if necessary,to gain approximately1/2" (1 cm).Ifyou need to install the header bracketon a 2x4 (on wall or ceiling), use lag screws(not provided) to securely fasten the 2x4 to structural supportsas shown here and on page 12.

3. Open your door to the highest point of travel as shown. Draw an intersecting horizontal line on the header wall 2" (5 cm) above the high point :

l 2" (5 cm) above the high point for sectional door and one-piece door with track. l 8" (20 cm) above the high point for one-piece door without track.

Thisheight will provide travel clearance for the top edge of the door. NOTE: Ifthe total number of inches exceeds the height available in your garage, use the maximumheight possible, or refer to page 12 for ceiling installation.

Installation

HARDWARE

Lag Screw 5/16"-9x1-5/8"

Wall Mount

Optional Mounting

Holes

Vertical Centerline of Garage Door

(Header Wall)

Header Bracket

2x4 Structural Support

Door Spring

(Garage Door)

Highest Point of Garage Door Travel

Horizontal Line

Lag Screw 5/16"-9x1-5/8"

(Header Wall)

Ceiling Mounting

Holes

(Finished

Ceiling)

Vertical Centerline of Garage Door

Header

Bracket

6" (15 cm) Maximum

Door Spring

(Garage Door)

Lag Screw 5/16"-9x1-5/8"

STEP 2 Install the header bracket

You can attach the header bracketeither to the wall above the garage door,or to the ceiling. Follow the instructions which will work best for your particular requirements.Do not install the header bracketover drywall.If installing into masonry, use concrete anchors (not provided).

OPTION A WALL INSTALLATION

1. Centerthe bracket on the verticalcenterline with the bottomedge ofthe bracketon the horizontal line as shown (with the arrow pointing toward the ceiling).

2. Markthe vertical set of bracketholes. Drill 3/16" pilot holes and fasten the bracketsecurely to a structural support withthe hardware provided.

OPTION B CEILING INSTALLATION

1. Extend the vertical centerline ontothe ceiling as shown.

2. Centerthe bracket on the verticalmark, no more than 6" (15cm) from the wall. Makesure the arrow is pointing away fromthe wall. The bracketcan be mounted flush againstthe ceiling when clearance is minimal.

3. Markthe side holes. Drill 3/16" pilot holes and fasten bracketsecurely to a structural support with the hardware provided.

Installation

HARDWARE

Clevis Pin 5/16"x1-1/2"

Ring Fastener

Clevis Pin 5/16"x1-1/2"

Ring Fastener

One-piece door without tracks

All other door types

Connected Disconnected

STEP 3 Attach the rail to the header bracket

1. Position the opener on the garage floor below the header bracket.Use packing material as a protective base.

NOTE: If the door spring is in the way, you will need help. Have someone hold the opener securely on a temporary support to allow the rail to clear the spring.

2. Position the rail bracket against the header bracket.

3. Align the bracket holes and join with a clevis pin as shown.

4. Insert a ring fastener to secure.

STEP 4 Position the garage door opener

To prevent damage to garage door,rest garage door opener rail on 2x4placed on top sectionof door.

1. Remove the packing material and lift the garage door opener onto a ladder.

2. Fullyopen the door and place a 2x4 (laid flat) under the rail. For one-piece doors withouttracks, lay the 2x4 on it's side.

NOTE: A 2x4 is ideal for setting the distancebetween the rail and the door. If the ladder is not tall enough you will need help atthis point. If the door hits the trolley when it is raised, pull the trolley release arm down to disconnectthe inner and outer trolley. Slide the outer trolley toward the garage door opener. The trolley can remain disconnected until instructed.

+ 30 hidden pages