Chamberlain LW5000EV, HD930EV User Manual
Belt Drive Battery Backup
Garage Door Opener
Models
• HD920EV
• HD930EV
• LW5000EV
• WD962KEV
• WD962KPEV
• WD962MLEV
• 349544
FOR RESIDENTIAL USE ONLY
■ Please read this manual and the enclosed safety materials carefully!
■ Fasten the manual near the garage door after installation.
■ The door WILL NOT CLOSE unless the Protector System
■ Periodic checks of the garage door opener are required to ensure safe operation.
■ The model number label is located on the left side panel of your garage door
®
properly aligned.
opener.
■ This garage door opener is compatible with MyQ
accessories.
■ DO NOT enable the Timer-to-Close feature if you are installing the garage
door opener on a one-piece door. The Timer-to-Close is to be used ONLY with
sectional doors.
.
.
Write down the following information for
future reference:
Model Number:
Serial Number:
Date of Purchase:
is connected and
®
and Security✚ 2.0™
CONTENTS
Preparation . . . . . . . . . . . . . . . .1-4
Assembly . . . . . . . . . . . . . . . . .5-9
Installation . . . . . . . . . . . . . . 10-19
Install the Door Control. . . . . . 20-21
Install the Protector System
Power. . . . . . . . . . . . . . . . . . 26-28
Adjustments . . . . . . . . . . . . . 29-31
Battery Backup. . . . . . . . . . . . 32-33
Operation . . . . . . . . . . . . . . . . . 34
Features . . . . . . . . . . . . . . . . . . 35
Door Control . . . . . . . . . . . . . 36-38
Remote Control . . . . . . . . . . . 39-40
To Erase the Memory . . . . . . . . . 40
To Open the Door Manually . . . . . 40
Maintenance . . . . . . . . . . . . . . . 41
Troubleshooting. . . . . . . . . . . 42-43
Accessories. . . . . . . . . . . . . . . . 44
Warranty. . . . . . . . . . . . . . . . . . 45
Repair Parts . . . . . . . . . . . . . 46-47
www.chamberlain.com
The Chamberlain Group, Inc.
Elmhurst, Illinois 60126-1196
®
. . 22-25
845 Larch Avenue
Torsion
Spring
Extension
Spring
OR
Preparation
Safety Symbol and Signal Word Review
Thisgarage door opener has been designed and tested to offer safe service provided it is installed,
operated, maintained and tested in strict accordance with the instructions and warnings contained in this
manual.
When you see these Safety Symbols and Signal Wordson the following pages,they will alert you to the
possibilityofserious injury or death if you do notcomply with the warnings that accompanythem.The
hazard may come fromsomething mechanicalor from electric shock.Read the warnings carefully.
Mechanical
Electrical
When you see this Signal Word on the following pages,it will alertyou to the possibility of damage to
your garage door and/or the garage door opener ifyou do notcomplywiththe cautionary statementsthat
accompanyit.Read them carefully.
Check the Door
To prevent possible SERIOUS INJURY or DEATH:
l
ALWAYS call a trained door systemstechnician ifgarage door binds,sticks, or isout of balance.
An unbalanced garage door may NOT reverse when required.
l
NEVER try to loosen, move or adjustgarage door,door springs,cables, pulleys, bracketsor their
hardware, ALL of which are under EXTREME tension.
l
Disable ALL locksand remove ALL ropesconnectedto garage door BEFORE installation and
operating garage door opener to avoid entanglement.
To prevent damage to garage door and opener:
l
ALWAYS disable locks BEFORE installing and operating the opener.
l
ONLY operate garage door opener at120 V,60 Hz to avoid malfunctionand damage.
Before you begin:
1. Disable locksand removeany ropesconnected tothe garage door.
2. Liftthe door halfwayup. Release the door. If balanced, it should stay
in place,supported entirely by itssprings.
3. Raise and lower the door to check for binding orsticking. Ifyour door
binds, sticks,or is outofbalance, call a trained door systems
technician.
4. Checkthe seal on the bottom of the door. Any gap between the floor
and thebottomof the door mustnot exceed 1/4 inch(6 mm).
Otherwise,the safetyreversal systemmaynot work properly.
5. The opener should be installed above the center ofthe door. Ifthere
is a torsion spring or center bearing plate in the way of the header
bracket,itmaybe installed within 4feet (1.2 m)to the left or right of
the door center.See page11.
1
2
1
3/16
7/16
1/2
5/32
5/16
5/8
9/16
1/4
7/16
Preparation
Additional Items You May Need:
Survey your garage area to see ifyou will need any ofthe following items:
n
(2) 2X4 PIECES OF WOOD
Maybe usedto fastenthe header bracket to the structural supports.Also used toposition the
garage door opener during installation and for testing the safetyreversing sensors.
n
SUPPORT BRACKET AND FASTENING HARDWARE
Mustbe used ifyou have a finished ceiling in your garage.
n
EXTENSION BRACKETS (MODEL 041A5281-1) OR WOOD BLOCKS
Depending upon garage construction,extensionbracketsor wood blocksmay be needed to
install the safetyreversing sensor.
n
FASTENING HARDWARE
Alternate floor mounting of the safetyreversing sensor willrequire hardware not provided.
n
OUTSIDE QUICK RELEASE (MODEL 7702CB)
Required fora garage with NO access door.
n
DOOR REINFORCEMENT
Required ifyou have a lightweight steel, aluminum, fiberglass or glass panel door.
n
RAIL EXTENSION KIT
Required ifyour garage door is more than 7 feet (2.13 m) high.
Tools Needed
2
N
A
B
C
H
K
J
O
I
D
E
F
G
L
M
P
OR
Preparation
Carton Inventory
Your garage door opener is packaged in one carton which contains the motor unit and all parts
illustrated below. Accessoriesvarydepending on thegarage door opener model purchased. Depending
on your model, other accessories may be included with your garage door opener. Instructions for these
accessories will be attached to the accessory and are notincluded in thismanual. Save thecarton and
packing material untilthe installation and adjustmentis complete.The images throughoutthismanual
are forreference only and your product may look different.
A. Header bracket
B. Pulley
C. Door bracket
D. Curved door arm
E. Straight door arm
(Packaged insidefrontrail section)
F. Trolley
NOTE: Be sure to assemble the trolley before sliding onto rail.
G. Emergency releaserope and handle
H. Rail(1 front and 4 centersections)
I. Hanging brackets(2)
(Packaged insidethe front rail section)
J. Garage door opener (motor unit)
K. Sprocketcover and screws
L. “U” bracket
M. Belt
N. Door control (Motion-Detecting Control Panel or SmartControl Panel®)
O. Remotecontrol
P. The ProtectorSystem
®
Safetyreversing sensors with 2 conductor white and white/blackwire attached:Sending Sensor
(1), Receiving Sensor(1), and SafetySensor Brackets(2)
NOT SHOWN
White and red/whitewire
Owner's manual
Hardware
3
Clevis Pin 5/16"x1-1/2"
Ring Fastener (3)
Hex Bolt 5/16"-18x7/8" (4)
Lock Washer
5/16"-18 (5)
Nut
5/16"-18 (6)
Self-Threading Screw
1/4"-14x5/8" (2)
Clevis Pin 5/16"x1"
Clevis Pin 5/16"x1-1/4"
Carriage Bolt
1/4"-20x1/2" (2)
Wing Nut 1/4"-20 (2)
ASSEMBLY INSTALLATION
Screw 6ABx1" (2)
Drywall Anchors (2)
Screw 6-32x1" (2)
DOOR CONTROL
Insulated
Staples
(N
ot Shown)
Lag Screw 5/16"-9x1-5/8" (4)
Hex Screw
#8x3/8" (3)
(packed with the
sprocket cover)
Bolt
1/4"-20x1-3/4"
Lock Nut
1/4"-20
Bolt
Nut 3/8"
Lock Washer 3/8"
Master Link
Spring
Trolley Nut
Threaded
Shaft
with
Preparation
Hardware
4
Assembly
To garage
door opener
(TO MOTOR UNIT)
Front Rail
Section
(TO DOOR)
“U” Bracket
Outer Trolley
Inner Trolley
Wear Pads
SLIDE TO STOPS
ON TOP AND
SIDES OF
“U” BRACKET
Rail
Tab
Trolley
Window
Cut-Out
Idler
Pulley
Hole
STEP 1 Assemble the rail and install the trolley
To prevent INJURY frompinching, keep handsand fingersaway from the jointswhile assembling the
rail.
To avoidinstallation difficulties, do not run the garage dooropener untilinstructed to do so.
The front rail has a cutout “window” at the door end. The front and back rail both have rail tabs. These
rail tabsMUST be on top of the rail when assembled.
1. Removethe straight door arm and hanging bracketpackaged inside the front rail and setaside
for Installation Step 5 and 9.NOTE: To prevent INJURY while unpacking the rail carefully remove
the straight door arm stored within the rail section.
2. Align the rail sections on a flat surface as shown and slide the tapered ends into the larger ones.
Tabs along the side will lockinto place.
3. Place the motorunit on packing material to protectthe cover,and rest the backend of therail on
top.For convenience, put a support under the front end of the rail.
4. As a temporarystop, insert a screwdriver intothe hole 10" (25 cm) from the front end of the rail,
as shown.
5. Checktobe sure there are 4 plastic wear pads inside theinner trolley.If they became loose
during shipping, check all packingmaterial.Snap thembackinto position asshown.
6. Slide the trolley assemblyalong the rail fromthe back end to the screwdriver.
7. Slide the rail onto the “U” bracket, until itreachesall thestopson the top and sides ofthe “U”
bracket.
5
Assembly
HARDWARE
Bolt 1/4"-20x1-3/4"
Lock Nut 1/4"-20
“U” Bracket
Cover Protection
Bolt Hole
Bolt
1/4"-20x1-3/4"
Lock Nut 1/4"-20
Bolts (Mounted in the
garage door opener)
STEP 2 Fasten the rail to the motor unit
To avoid SERIOUSdamage to garage door opener, use ONLY those bolts/fastenersmounted in the
top of the opener.
1. Inserta 1/4"-20x1-3/4" boltinto the cover protection bolthole on the back end of the rail as
shown.Tighten securely with a 1/4"-20 lock nut. DO NOT overtighten.
2. Removethe bolts from the topof the motor unit.
3. Usethe carton to supportthe front end of the rail.
4. Place the “U” bracket,flatside down onto themotor unit and align the bracket holes with the bolt
holes.
5. Fasten the“U” bracket with the previouslyremovedbolts;DO NOT use anypower tools.The use
of power toolsmaypermanently damage the garage door opener.
6
Assembly
HARDWARE
Bolt
Nut 3/8"
Lock Washer 3/8"
Rail
Trolley Connector
Bolt
Lock Washer 3/8"
Nut 3/8"
Rail
Tab
CORRECT
INCORRECT
Rail Tab
Idler Pulley
Grease Inside Pulley
STEP 3 Install the idler pulley
1. Lay the beltbeside the rail, as shown. Grasp the end with thehooked trolleyconnector and pass
approximately 12" (30 cm) of beltthrough the window.Keep the ribbed side toward the rail,and
allow it to hang untilAssemblyStep 4.
2. Removethe tape fromtheidler pulley.The inside centershould be pre-greased.Ifdry,regrease
to ensure proper operation.
3. Place the idler pulleyinto the windowas shown.
4. Inserttheidler bolt from the top through the rail and pulley. Tighten with a 3/8" lock washer and
nut underneath the rail until the lockwasheris compressed.
5. Rotatethe pulley tobe sure itspins freely.
6. Locate the rail tab. The railtab is between theidler bolt and the trolley in the front rail section.Use
a flathead screwdriver and lift the rail tab until thetab is vertical (90º).
7
Assembly
HARDWARE
Master
Link
Threaded Shaft with Spring Trolley Nut
Sprocket
Figure 3
Front Rail
Section
(TO DOOR)
Idler
Pulley
Threaded Shaft
Master
Link
Figure 2
Trolley Connector
Figure 1
Retaining
Slot
STEP 4 Install the belt
1. Pull thebelt around the idler pulleyand toward thetrolley.The ribbed side must contactthe
pulley.
2. Hook the trolley connector into the retaining slot on the trolley asshown(Figure 1).
3. Withthe trolley againstthescrewdriver,dispensethe remainder of the beltalong therail
lengthtowardthe motor unitand around the sprocket (Figure 2). The sprocket teeth mustengage
the belt.
4. Checktomake sure the belt is not twisted.Connectthetrolley threaded shaftwith the master link
(Figure 3).
l
Push pinsofmaster link bar through holesin end of belt and trolley threaded shaft.
l
Push master link capover pins and pastpin notches.
l
Slide clip-on spring over cap and onto pin notches until bothpins are securelylocked in
place.
5. Removethe spring trolleynut from the threaded shaft.
6. Insertthetrolley threaded shaftthrough the hole in the trolley.
8
Assembly
Nut Ring
BEFORE
1"
(2.5
cm)
Nut Ring
AFTER
1-1/4"
(3.18 cm)
Nut Ring Slot
Spring Trolley
Hex Screw #8x3/8"
(Packed with the
sprocket cover)
HARDWARE
Hex Screw #8x3/8"
Sprocket Cover
STEP 5 Tighten the belt
1. By hand,thread the spring trolley nut on the threaded shaftuntil it is finger tightagainst the
trolley.Do not use any tools.Remove thescrewdriver.
2. Inserta flathead screwdriver tip into one ofthe nut ring slotsand brace it firmlyagainst the trolley.
3. Tighten the spring trolley nut with an adjustable wrenchor a 7/16" open end wrench about a
quarter turn until the spring releases and snaps the nutring againstthe trolley.Thissetsthe
spring to optimumbelt tension.
STEP 6 Install the sprocket cover
To avoid possible SERIOUS INJURY to finger from moving garage door opener:
l
ALWAYS keep hand clear of sprocket while operating opener.
l
Securely attach sprocketcoverBEFORE operating.
1. Position the sprocket cover over the sprocketasshown and fasten to the mounting plate with
8x3/8"hex screwsprovided.
You have now finishedassembling your garage door opener. Please read the followingwarnings
beforeproceedingtothe installationsection.
9
Installation
IMPORTANT INSTALLATION INSTRUCTIONS
To reduce the risk of SEVERE INJURY or DEATH:
1. READ AND FOLLOW ALL INSTALLATIONWARNINGS AND INSTRUCTIONS.
2. Install garage door opener ONLY on properly balanced and lubricatedgarage door. An
improperly balanced door mayNOT reverse when required and could result in SEVERE
INJURY or DEATH.
3. ALL repairs to cables, spring assembliesand other hardware MUST be made bya trained door
systemstechnician BEFORE installing opener.
4. Disable ALL locksand remove ALL ropesconnected to garage door BEFORE installing opener
to avoid entanglement.
5. Install garage door opener 7 feet(2.13 m) or more abovefloor.
6. Mount the emergencyrelease within reach,butatleast 6 feet (1.83m) above the floor and
avoiding contact with vehicles to avoid accidentalrelease.
7. NEVER connect garage door opener to power source until instructedto do so.
8. NEVER wear watches,rings or loose clothing while installing or servicing opener.Theycould be
caught in garage door or opener mechanisms.
9. Install wall-mounted garage door control:
l
within sight of the garage door.
l
out of reachof children atminimum height of5 feet (1.5m).
l
away from ALL moving parts of the door.
10. Placeentrapment warning label on wall nextto garage door control.
11. Placemanual release/safetyreversetestlabel in plain viewon inside of garage door.
12. Upon completion ofinstallation,testsafetyreversal system.Door MUST reverse on contactwith a
1-1/2" (3.8 cm) high object (or a 2x4 laid flat) on the floor.
13. To avoid SERIOUS PERSONAL INJURYor DEATH from electrocution, disconnect ALL electric
power BEFOREperforming ANY service or maintenance.
14. DO NOT enable the Timer-to-Close functionality if operating either one-piece or swinging
garage doors. To be enabled ONLY when operating a sectional door.
10
Installation
Header Wall
Vertical Centerline of Garage Door
2x4
Structural
Supports
Level
(Optional)
Unfinished
Ceiling
2x4
OPTIONAL CEILING MOUNT
FOR HEADER BRACKET
Sectional door with curved track
Header Wall
Track
2" (5 cm)
Highest
Point of
Travel
Door
One-piece door with horizontal track
Header Wall
Track
2" (5 cm)
Highest
Point of
Travel
Door
One-piece door without track:
jamb hardware
Header Wall
8" (20 cm)
Highest
Point of
Travel
Door
Jamb
Hardware
One-piece door without track:
pivot hardware
Header Wall
8" (20 cm)
Highest
Point of
Travel
Door
Pivot
STEP 1 Determine the header bracket location
To prevent possible SERIOUS INJURY or DEATH:
l
Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling,
otherwise garage door mightNOTreverse when required. DO NOTinstall header bracketover
drywall.
l
Concreteanchors MUST be used if mounting header bracketor 2x4 intomasonry.
l
NEVER try to loosen, move or adjustgarage door,springs,cables,pulleys,brackets,or their
hardware, ALL of which are under EXTREME tension.
l
ALWAYS call a trained door systemstechnician ifgarage door binds,sticks, or isout of balance.
An unbalanced garage door might NOT reverse when required.
Installation procedures vary according togarage door types.Follow the instructionswhich apply to your
door.
1. Close the door and markthe inside vertical centerline of the garage door.
2. Extend the line onto the header wall above thedoor.You can fasten the header bracketwithin 4
feet(1.22 m) ofthe left or right of the door center onlyifa torsion spring or centerbearing plate is
in the way;or you can attach it to the ceiling (seepage 12) when clearance is minimal.(Itmaybe
mounted on the wall upside down ifnecessary, to gain approximately 1/2" (1 cm).Ifyou need to
install the header bracket on a 2x4 (on wall or ceiling), uselag screws (not provided) to securely
fasten the2x4 to structural supports as shown here and on page 12.
3. Open your door to the highestpoint of travel as shown.Draw an intersecting horizontal line on
the header wall 2"(5 cm) abovethe high point :
l
2" (5 cm)above the high pointfor sectional door and one-piece door with track.
l
8" (20 cm) above the high point for one-piece door withouttrack.
Thisheight will provide travel clearancefor the top edge ofthe door. NOTE: Ifthe total number of inches
exceeds the heightavailable in your garage, use the maximum heightpossible, or refer to page12 for
ceiling installation.
11
Installation
HARDWARE
Lag Screw 5/16"-9x1-5/8"
UP
Wall Mount
Optional Mounting
Holes
Vertical
Centerline of
Garage Door
(Header Wall)
Header
Bracket
2x4 Structural
Support
Door Spring
(Garage Door)
Highest Point
of Garage
Door Travel
Horizontal
Line
Lag Screw
5/16"-9x1-5/8"
UP
(Header Wall)
Ceiling Mounting
Holes
(Finished Ceiling)
Vertical
Centerline
of
Garage Door
Header
Bracket
6" (15 cm)
Maximum
Door Spring
(Garage Door)
Lag Screw
5/16"-9x1-5/8"
STEP 2 Install the header bracket
You can attachthe header bracketeither to thewall above the garage door, or to the ceiling.Followthe
instructions which will workbestfor your particular requirements.Donot install the header bracket over
drywall. If installing into masonry, use concrete anchors (not provided).
OPTION A WALL INSTALLATION
1. Center the bracket on the verticalcenterline with the bottomedge of thebracketon the horizontal
line asshown (with the arrowpointing toward the ceiling).
2. Mark the vertical set of bracket holes. Drill 3/16"pilot holesand fasten the bracket securely to a
structural supportwith thehardware provided.
OPTION B CEILING INSTALLATION
1. Extend the vertical centerline onto the ceiling as shown.
2. Center the bracket on the verticalmark,no more than 6" (15cm) from the wall.Makesure the
arrow is pointing away from the wall.The bracket can be mounted flush againsttheceiling when
clearance is minimal.
3. Mark the side holes.Drill 3/16" pilotholes and fastenbracketsecurelytoa structural support with
the hardwareprovided.
12
Installation
HARDWARE
Clevis Pin 5/16"x1-1/2"
Ring Fastener
Clevis Pin
5/16"x1-1/2"
Ring Fastener
One-piece
door without
tracks
All other door types
Connected Disconnected
STEP 3 Attach the rail to the header bracket
1. Position the opener on the garage floor below the header bracket.Usepacking material asa
protective base.
NOTE: If the door spring isin the way, you will need help. Have someone hold the opener
securely on a temporary support to allow the rail to clear the spring.
2. Position the rail bracket against the header bracket.
3. Align the bracketholes and join witha clevis pin asshown.
4. Inserta ring fastener tosecure.
STEP 4 Position the garage door opener
To prevent damage to garage door, restgarage door opener rail on 2x4placed on top section of door.
1. Removethe packing material and liftthe garage door opener onto a ladder.
2. Fully open the door and place a 2x4(laid flat) under the rail.For one-piece doors without tracks,
lay the 2x4on it's side.
NOTE: A 2x4 is ideal for setting the distance between the rail and the door.Ifthe ladder isnot tall
enough you will need help at this point. If the door hits the trolley when it is raised, pull the trolley release
arm down to disconnectthe inner and outer trolley. Slide the outer trolley toward the garage door
opener. The trolley can remain disconnected until instructed.
13
Installation
Finished
Ceiling
Unfinished
Ceiling
HARDWARE
Hex Bolt 5/16"- 18x7/8"
Nut 5/16"-18
Lock Washer
5/16"-18
Lag Screw 5/16"-9x1-5/8"
Finished
Ceiling
(not provided)
(not provided)
Lag Screw
5/16"9x1-5/8"
Lag Screw
5/16"9x1-5/8"
1
2
3
(not
provided)
Hex Bolt
5/16"- 18x7/8"
Nut 5/16"-18
Lock Washer
5/16"-18
4
5
6
STEP 5 Hang the garage door opener
To avoid possible SERIOUS INJURY from a falling garage door opener, fasten it SECURELY to
structural supportsofthegarage. Concrete anchorsMUSTbe used ifinstalling ANY brackets into
masonry.
Hanging thegarage door opener willvary depending on your garage.Below are three example
installations.Your installation may be different.For ALL installationsthe garage door opener MUSTbe
connected to structural supports.Theinstructionsillustrateone ofthe examples below.
1. On finished ceilings,use the lag screwstoattach a support bracket (not provided) to the structural
supportsbefore installing the garage door opener.
2. Make sure the garage door opener is aligned with the header bracket. Measure thedistance
fromeach side ofthe garage door opener to the supportbracket.
3. Cutboth pieces ofthehanging bracketto required lengths.
4. Attach theend ofeach hanging bracket to the supportbracketwithappropriate hardware (not
provided).
5. Attach thegarage door opener tothe hanging bracketswith thehex bolts, lock washers,and
nuts.
6. Removethe 2x4 and manually close thedoor. If the door hits the rail,raise the header bracket.
14
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