Casio 4620SW User Manual
Avaya 4620SW IP Telephone
End User Guide
4620SW IP Telephone End User Guide | 1 | Page
TableofContents
About Your Telephone ........................................................................................................................................... 3
Telephone Diagram .............................................................................................................................. 4
About the Feature Key Expansion Unit (EU24) ....................................................................................... 6
Navigating Application Screens ............................................................................................................................. 6
IP Telephony Applications ..................................................................................................................................... 7
Phone Application ................................................................................................................................ 7
Speed Dial Application ......................................................................................................................... 7
Call Log Application ............................................................................................................................ 7
Web Access Application ........................................................................................................................ 7
4620SW Telephone Options .................................................................................................................. 7
Call Appearances .................................................................................................................................................... 7
Automatic Dialing ................................................................................................................................................... 8
Entering Data on Speed Dial Screens ..................................................................................................................... 8
Entering Characters Using the Dialpad ................................................................................................... 8
Editing During or After Entry ............................................................................................................... 8
Name Entry Example ........................................................................................................................... 9
Conventions ............................................................................................................................................................ 9
Feature Finder ....................................................................................................................................................... 10
Hold....................................................................................................................................................................... 11
Transfer ................................................................................................................................................................. 11
Conference ............................................................................................................................................................ 12
Call Log ................................................................................................................................................................ 12
Reset Phone ........................................................................................................................................................... 13
Mute ...................................................................................................................................................................... 14
Speakerphone ........................................................................................................................................................ 14
Speed Dial ............................................................................................................................................................. 15
Redial .................................................................................................................................................................... 17
Tones and Their Meanings.................................................................................................................................... 18
Ringing Tones ................................................................................................................................... 18
Feedback Tones.................................................................................................................................. 18
Interpreting Display Icons..................................................................................................................................... 19
Troubleshooting .................................................................................................................................................... 19
Basic Troubleshooting Chart ............................................................................................................... 19
Troubleshooting IP Telephony Applications .......................................................................................... 20
Glossary ................................................................................................................................................................ 21
4620SW IP Telephone End User Guide | 2 | Page
About Your Telephone
The 4620SW Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest
features and applications. The large display area allows up to 12 application-specific buttons to be presented and labeled at one
time. Additionally, 12 Line/Feature buttons, 4 softkeys, and numerous other fixed buttons provide access to powerful
capabilities such as call server-based features, speed dialing, a Call Log, and a WML (Wireless Markup Language, a Web
development protocol) browser. This last feature provides access to Web sites tailored specifically for devices with smaller
display screens (such as cell phones and Personal Data Assistants).
In addition to the features and applications described above, the 4620SW provides a robust menu of options to customize your
phone preferences.
Your telephone's display area coincides with how the Line/Feature buttons are administered by your System Administrator.
The 4 softkeys (which assist you in using 4620SW applications and features), 14 standard (labeled) buttons (which assist in
telephone operation and call handling), a built-in, two-way speakerphone, and an infrared interface combine to provide ease of
use and flexibility. The telephone is attached to an adjustable stand, which allows you to optimize your viewing position using
the button on the back of the stand.
4620SW IP Telephone End User Guide | 3 | Page
Telephone Diagram
This diagram illustrates the face of the 4620SW IP Telephone, and contains numbered "callouts" which identify the phone's
primary features and buttons.
Callout
Number
1
2
3
4
5
Button/Feature
Name
Message Waiting
Lamp
(
)
Display
Line/Feature buttons
)
(
Softkeys
(
)
Phone/Exit
(
)
Button/Feature
Description
When lit, indicates you have a message waiting on your voice messaging system. This
indicator can also be optioned to flash for incoming calls.
The display screen is 4 inches by 2.9 inches. Information displayed varies according to the
application/function currently active. When the phone is idle, the top area displays the
current date and time; when someone is calling you, the name/phone number of that
person is displayed there. The display has eight lines (six lines of which are devoted to the
current application, one line showing softkey labels for the current application, and one
line for Help and other procedural messages) and four grayscale colors used to indicate
activity.
Twelve Line/Feature buttons provide both call appearances (lines for incoming and
outgoing calls) and application-specific functionality.
Used to navigate to, or initiate application-specific actions, such as Call a number, Cancel
the current activity, Save entered data, and Store a speed dial label.
Displays the Phone application main screen or, if applicable, exits the current call serverbased feature and normalizes the display.
4620SW IP Telephone End User Guide | 4 | Page
6
7
8
9
10
11
12
13
Options
(
)
Page Right/Left
(
)
Speaker LED
Indicator
Speaker
(
)
Headset LED
Indicator
Headset
(
)
Mute LED Indicator
Mute
(
)
Displays the Options main screen, from which display and application settings can be
updated.
Shifts from one page to another in the same application, when the display presents the
"paging indicator”
). These buttons have no effect when the Paging Indicator is not
displayed.
Lights steadily when the Speakerphone is active.
Accesses the Speakerphone feature.
Lights steadily when the headset is active.
With a headset connected, changes audio control from the handset or speaker to the
headset.
Lights steadily when the handset or headset is muted.
Turns off the active Speakerphone, handset, or headset microphone, to prevent the other
person from hearing you.
14
15
16
17
18
19
20
Volume Control
(
(
)
)
Headset Jack
Hold
(
)
Transfer
(
)
Conference
(
)
Drop
(
)
Redial
(
)
Adjusts the handset, speaker, headset, or ringer volume, depending on which item is in
use. As you increase or decrease the volume, the top display area provides either a speaker,
headset, handset, or ringer icon to indicate for which item you are adjusting volume,
followed by a visual "volume meter" showing the volume level. This button also controls
the volume of the key click sounds, made when you press fixed buttons on the phone such
as the dialpad or softkeys.
Provides a port for connecting a headset on the underside of the phone.
Red button used to place a call on hold.
Transfers a call to another phone.
Sets up conference calls with more than one other person.
Drops the last person added to a Conference call or ends the current call, if you are not on
a Conference call.
Redials the last number dialed from the phone or displays a list of the last six numbers
dialed for selection, as set using the Options button.
21
22
Numeric (Dialing)
Pad
Feature Key
Expansion Unit
Connection Jack
Standard 12 button pad for dialing phone numbers.
Provides a port (on the underside of the phone) for connecting the optional EU24 (Feature
Key Expansion Unit), which provides additional telephone Feature buttons.
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About the Feature Key Expansion Unit (EU24)
The Feature Key Expansion Unit is an optional device that can be connected to your 4620SW IP Telephone. The EU24
contains 24 buttons onto which additional IP Telephone features and/or call appearances (incoming/outgoing lines) can be
administered by your System Administrator.
For information about this Avaya product, see our Web site at: http://www.avaya.com/direct. For usage instructions, see the
"Feature Key Expansion Unit User Guide" (Document Number 555-250-702, available on the http://www.avaya.support.com
Web site).
Navigating Application Screens
Your 4620SW IP Telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and Softkeys to allow you
maximum flexibility in operating the phone and working with its applications.
Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad. Phone
buttons have an icon on the top of the button, to indicate the button's function. These buttons provide mostly call-handling
features like Transfer, Conference, Hold, or Redial. Two new phone feature buttons available on the 4620SW are Phone/Exit
(
access the Options function to set certain phone parameters and view phone/server/connection status and other information for
troubleshooting).
The Page Right and Page Left buttons (
buttons, and are used to move forward (Right Arrow) or backward (Left Arrow) from one display screen to another. These
paging buttons work in conjunction with the paging indicators (
show that a screen has more than one page, and allow you to navigate forward and back through those additional pages.
To activate the function or feature represented by a phone button, simply press the appropriate button.
Line/Feature buttons (
call-related features (as administered by your System Administrator) in the Phone application, and serve as application-specific
buttons in the Call Log, or other applications. For example, pressing a Line/Feature button in the Call Log application can
select the entry to which it corresponds, allowing you to take further action with your selection. When entering text on a screen
(for example, labeling a Speed Dial button), several Line/Feature buttons also provide editing features like inserting a comma
or backspacing.
An example of the difference between a Line/Feature button's functionality in the Phone application versus other applications
is as follows: if you are in the Phone application (the default display screen) and want to call someone, you press the first
Line/Feature (call appearance) button and dial your party. But if you are in the Call Log application, pressing the first
Line/Feature button selects (highlights) the first call log entry and displays detail information about that call.
In addition to the call-related icons and features, the icons and background display colors are associated with certain
administrable features on the call server, and may appear on the display. Several features, such as flash, wink, and flutter, are
associated with Call Center operations, and may not apply to many 4620SW users.
) - used to exit call server-based features and restore the Phone screen to the display), and Options ( ) - used to
) between the Phone/Exit and Options buttons) are also considered phone
) you may see on an application screen. Paging indicators
) appear on both sides of the display area. These buttons provide call appearances (Lines) and other
Icon Description/Condition Feature Button Display
Background Color
None Feature is on/active. White
None Feature is off/inactive. Light Gray
None Feature denied (Broken Flutter). This is a temporary condition, accompanied by an "error
beep" the first time it occurs. This condition then changes to the off/inactive state.
None Idle; indicates a (call appearance) line is available. White
4620SW IP Telephone End User Guide | 6 | Page
Light Gray
Ringing; indicates an incoming call is arriving on this line. White
Active; indicates the line is in use. Light Gray
On Hold; indicates a call is on hold on this line. Dark Gray
(Soft) Hold; indicates this line's call was put on hold pending a conference or a transfer. Dark Gray
Flash; used for Call Center operations. Light Gray
Flutter; used for Call Center operations. Light Gray
Wink; used for Call Center operations. Light Gray
Four softkeys (
) appear directly below the display area, and allow you to access the other 4620SW applications and then
perform application-specific functions, like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function
relative only to that specific screen.
IP Telephony Applications
Your 4620SW IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web) plus an Options function to
define settings, personalize your phone, and troubleshoot certain functions. All applications appear in the display area, accessed
by the softkeys appearing below the display.
A brief description of each application follows.
Phone Application
The Phone application is the primary application, through which you make and receive calls, and perform call-handling
operations such as conference calling or transferring calls to another phone.
The "About Your Telephone" section provides information on using the Phone application.
Speed Dial Application
The Speed Dial application provides access to speed dial buttons, which facilitate automatic dialing. Use this application to set
up buttons for speed dialing, update speed dial button label information, or remove the label from a speed dial button.
Call Log Application
The Call Log application provides three lists, each showing up to 30 outgoing, incoming answered or missed calls. Use this
application to call a person directly from the Call Log display and to add a log entry's name and phone number to a speed dial
button. In addition, you can disable the Call Log for privacy purposes by setting the Call Log Disable option.
Web Access Application
The optional Web Access application allows you to access Web pages reachable via links from a Home page (and connected
pages) as administered by your System Administrator. Depending on the Home page links available, you may browse
Corporate intranet sites or browse the World Wide Web.
4620SW Telephone Options
The Options function, accessed using the Options ( ) button below and to the right of the display area, lets you set
certain phone parameters (such as display area contrast and how you want the Redial button to work) and view telephone
status screens for troubleshooting or information purposes.
Call Appearances
In the Phone application, a call appearance, by default, takes up the entire display width, while administered feature buttons
take up half the display width. When a call appearance is full-width, the Line/Feature buttons on either side of that row can be
4620SW IP Telephone End User Guide | 7 | Page
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