Cardo packtalk black User guide

For easy reference while on the road, download the Pocket Guide from www.cardosystems.com/wp-

content/uploads/guides/pocket/en/packtalkBlack.pdf.

This is version 2.0 of the PACKTALK BLACKManual. The latest version of the manuals in your preferred
language and various tutorials can be found at

www.cardosystems.com/wp-content/uploads/guides/manual/en/packtalkBlack.pdf.

Register your PACKTALK BLACK

Registering your PACKTALK BLACK allows you to download software patches, enjoy new features that are
offered from time to time, and most importantly, assures smooth handling of any warranty issues you may
have. Your registered PACKTALK BLACK is also eligible for free product upgrades.

It's easy, just visit www.cardosystems.com/update and you'll be done in no time. Also, rest assured: Cardo
does not share your details with others.

Be SMART, register your PACKTALK BLACK.

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CONTENTS

1. Introduction 4

2. Getting Started 5

2.1 Getting to Know Your PACKTALK BLACK 5

2.2 Charging the PACKTALK BLACK 5

2.3 Switching Your Unit On/Off 6

2.4 Using Your PACKTALK BLACK 6

2.5 Pairing Your Unit to Bluetooth Devices 6

3. On the Road 8

3.1 Basic AUDIO Functions 8

3.2 Making and Receiving Phone Calls 8

3.2.1 Switching Between Two Calls on Two Mobile Phones 9

3.3 Streaming Music 9

3.4 Listening to FM Radio 9

3.5 Switching Music Sources 10

3.6 Voice Commands 10

4. Riding with Others 12

4.1 DMCIntercom 12

4.1.1 Setting Up and Using DMC intercom Groups 12

4.1.2 Using DMC intercom 14

4.2 Bluetooth Intercom 16

4.2.1 Setting Up non-DMC Intercom Groups 16

4.2.2 Using the Bluetooth intercom 19

4.2.3 Resetting Bluetooth Intercom Pairing 19

4.3 Sharing Music and Radio 20

4.4 Switching between Intercom modes 20

5. Troubleshooting 22

5.1 Soft Reset 22

5.2 Reset Pairing 22

5.3 Reset to Factory Settings 23

5.4 FAQ 23

6. Personalizing Your Device 24

6.1 Setting the Default Mobile Phone 25

6.2 Using Parallel Audio Streaming 25

6.3 Audio Source Priorities 26

7. Updating your Device 27
Appendix A. PACKTALK BLACK LEDIndications 28

8. Glossary 30

9. Support 31

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1. INTRODUCTION

Thank you for choosing the Cardo PACKTALK BLACK communication and entertainment system for
motorcycle helmets.

We wish you a great PACKTALK BLACK experience and encourage you to visit

www.cardosystems.com/support/packtalk-black-support/ regarding any questions, suggestions or comments

you may have.

If you have not yet installed the PACKTALK BLACK unit on your helmet, please install it as described in the
Installation Guide provided in the package.

And don't forget to register your PACKTALK BLACK at www.cardosystems.com/update.

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2. GETTING STARTED

2.1 GETTING TO KNOW YOUR PACKTALK BLACK

2.2 CHARGING THE PACKTALK BLACK

Make sure that your PACKTALK BLACK battery is charged for at least 4 hours before initial use.

To charge the unit:

1. Using the supplied USB cable, connect your computer or wall charger to the USBport on your PACKTALK
BLACK.

● Charging with the wall charger is faster than via a computer USB port.

● Charging your unit switches it off automatically. To use your unit while it is being charged, switch it on.

(see Switching Your Unit On/Off on page 6).

While charging, the LED indicates the charging status as follows:

● Red LED on — charging

● Red LED off — charging complete

TIP: You can check the battery charge at any time by saying "Hey Cardo, battery status."

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2.3 SWITCHING YOUR UNIT ON/OFF

To switch your PACKTALK BLACKon:

● Press both

and for 1 second.

The speaker plays an ascending tone and a voice message greets you.

The LED confirms your PACKTALK BLACK is on:

● Normal and low battery — LED flashes blue three times, then green.

● Charging — LED flashes red and purple three times.

To switch your PACKTALK BLACK off:

● Press both

and .
The LED flashes red three times, confirming that your unit is switching off. The speaker plays a
descending tone and a voice message, "Goodbye".

2.4 USING YOUR PACKTALK BLACK

You can operate the various features of your PACKTALK BLACK in the following ways;:

● Press a button or combination of buttons on the unit.

● Use the Cardo Mobile App on your mobile device (once it is paired with the unit).

● Use automatic voice recognition (by saying a command, for example "Hey Cardo, Radio On").

You can also configure your unit by connecting it to a computer with the supplied USBcable and running the
Cardo Updater while your computer is connected to the Cardo Update website.

2.5 PAIRING YOUR UNIT TO BLUETOOTH DEVICES

Your PACKTALK BLACK has two Bluetooth channels for connection to Bluetooth devices such as mobile
phones, GPS devices, and Bluetooth music players with A2DP.

To connect your unit to a Bluetooth device, you must first pair them. Once paired, they automatically recognize
each other whenever they are within range.

If you are pairing more than one device, Cardo recommends that you pair the mobile phone to channel 1,
and the additional device (such as GPS, music player or additional mobile phone) to channel 2.

If you are pairing the unit to more than one mobile phone, the phone paired with channel 1 is the default
phone for outgoing calls.

To pair Bluetooth channel 1 to a mobile phone:

1. Enable Bluetooth on the mobile phone.

2. On the unit in standby mode, press

for 5 seconds.

The LED flashes red and blue.

3. On your mobile phone, search for Bluetooth devices.

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4. When your PACKTALK BLACK appears in the list of available devices, select it.
If prompted for a PIN or Passkey, enter 0000 (four zeros).

The phone confirms that pairing has succeeded and the LED flashes purple for 2 seconds.

To pair Bluetooth channel 2 to another Bluetooth device:

1. Enable Bluetooth on the device (for example, your mobile phone, GPS device, or music player).

2. On the unit in standby mode, press

for 5 seconds. The LED flashes red and blue.

3. Tap twice. The LED flashes red and green.

4. If you are pairing a GPS device, roll the control wheel inward.

The LED flashes slower.

5. On the device you are pairing, search for Bluetooth devices.

6. When your PACKTALK BLACK appears in the list of available devices, select it.
If prompted for a PIN or Passkey, enter 0000 (four zeros).

The device confirms that pairing has succeeded and the LED flashes purple for 2 seconds.

● If pairing is not completed within 2 minutes, the unit automatically returns to Standby.

● If you have paired two different mobile phones directly to your PACKTALK BLACK, set one as default

for making calls (see Setting the Default Mobile Phone on page 25).

● Not all Bluetooth mobile phones broadcast Bluetooth Stereo music (A2DP) even if the phone has an

MP3 player function. Consult your mobile phone’s user manual for more information.

● Not all Bluetooth GPS devices allow connection to Bluetooth audio devices. Consult your GPS User

Manual for more information.

To cancel the pairing process:

● Press

for 2 seconds.

The LED stops flashing red and blue/green.

To reset all Bluetooth device pairing:

1. Press

for 5 seconds.

2. Press and for 2 seconds.

The LED flashes purple 5 times, confirming that pairing has been reset.

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3. ON THE ROAD

PACKTALK BLACK makes it easy for you to receive phone calls and listen to music in a convenient and safe
manner.

3.1 BASIC AUDIO FUNCTIONS

The basic audio functions are the same whether you are listening to music, speaking on the intercom, or
having a phone conversation.

To turn the volume up:

● Roll the Control Wheel inward.

An increasingly louder tone is played on the speaker until you reach the maximum volume, as indicated by
the maximum volume tone.

To turn the volume down:

● Roll the Control Wheel outward.

An increasingly quieter tone is played on the speaker until you reach the minimum volume, as indicated by
the minimum volume tone.

To mute the microphone completely and lower the speaker volume to the minimal level:

● Roll the Control Wheel outward, then inward.

To unmute the microphone and raise the speaker volume to the previous level:

● Roll the Control Wheel in any direction.

An ascending tone is played on the speaker.

3.2 MAKING AND RECEIVING PHONE CALLS

You can use your mobile phone to make and receive phone calls while paired to your PACKTALK BLACK.

You can make a hands-free call using your mobile phone's voice dial option or using the Cardo speed dial or
redial last call options.

To make a phone call:

● To dial using your mobile phone's voice dial option, tap or say "Hey Siri" (if you are using an iOS

device) or "OK Google" (if you are using an Android device), then make your call as per the instructions
for your mobile device.

● To redial the last number called on your mobile device, tap twice or say "Hey Cardo, redial number."

● To dial your preset speed dial number, press and hold down for 2 seconds or say "Hey Cardo, speed

dial." (The speed dial number must be set in the Cardo Mobile App prior to use.)

● If you connected two mobile phones to your unit, you cannot make an additional phone call from the

other phone while a phone call is already active.

● During Bluetooth intercom 3 or 4-way calls, riders that are connected on both channels A and B cannot

receive phone calls.

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To answer a call:

● Tap or or , or tap the Control Wheel, or say Answer.

To reject a call:

● Press or or for 2 seconds.

To ignore a call:

● Roll the Control Wheel outward, then inward, or say Ignore.

To end a call:

● Tap or , or tap the Control Wheel.

3.2.1 SWITCHING BETWEEN TWO CALLS ON TWO MOBILE PHONES

Your PACKTALK BLACK can toggle between two calls on two mobile phones when both mobile phones are
paired to your unit.

To toggle between two calls on two mobile phones (without disconnecting either call):

● Tap

twice.

To disconnect the current call and switch to the other call:

● Tap .

3.3 STREAMING MUSIC

You can stream music from your paired device to your PACKTALK BLACK.

To start music streaming from your paired device:

● Tap

or say "Hey Cardo, music on."

To stop music streaming:

● Tap the Control Wheel or say "Hey Cardo, music off."

To skip to the next track (while streaming):

● Tap or say "Hey Cardo, next track."

To skip back to the previous track (while streaming):

● Tap twice or say "Hey Cardo, previous track."

To toggle between FM and ATDP music:

● Press for 2 seconds.

3.4 LISTENING TO FM RADIO

The PACKTALK BLACK is equipped with a built-in FM radio.

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To turn on the FMradio:

● Tap

twice or say "Hey Cardo, radio on."

When you switch on your FMradio, the station that was playing when you last switched off resumes
playing.

To turn the FMradio off:

● Tap the Control Wheel or say "Hey Cardo, radio off."

To skip to the next station:

● Tap or say "Hey Cardo, next station."

To skip back to the previous station:

● Tap twice or say "Hey Cardo, previous station."

To scan for and select a station:

1. Press down the Control Wheel and simultaneously roll it inward.
The FMradio plays each station that it finds for several seconds.

2. When you hear a station you want to select, tap .

To store a scanned station in the active preset:

● Tap within 20 seconds of stopping the scan.

To toggle between FM and ATDP music:

● Press for 2 seconds.

3.5 SWITCHING MUSIC SOURCES

If two music (A2DP) audio sources are paired, PACKTALK BLACK uses the audio source from which you last
played music.

To switch to the other audio source:

1. Stop music (A2DP) playback from the current device (see Streaming Music on page 9).

2. Play music (A2DP) from the other device.

PACKTALK BLACK automatically remembers your last played device.

3.6 VOICE COMMANDS

You can use voice commands for hands-free operation of certain PACKTALK BLACK features. Voice
commands use voice recognition. You loudly say a command and PACKTALK BLACK performs the action.
Voice commands are available in various languages. English is the default language. You can change the
language to another available language.

PACKTALK BLACK uses the following predefined voice commands.

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To ... Say ...

Turn on the radio "Hey Cardo, radio on"

Turn off the radio "Hey Cardo, radio off"

Skip to the next preset radio station "Hey Cardo, next station"

Skip to the previous preset radio station "Hey Cardo, previous station"

Turn on music "Hey Cardo, music on"

Turn off music "HeyCardo, music off"

Play the next music track "Hey Cardo, next track"

Play the previous music track "HeyCardo, previous track"

Raise volume "Hey Cardo, volume up"

Lower volume "Hey Cardo, volume down"

Mute audio "Hey Cardo, mute audio"

Unmute audio "Hey Cardo, unmute audio"

Call the default number (configurable) "Hey Cardo, speed dial"

Redial the last number "Hey Cardo, redial number"

Answer an incoming call "Answer"

Ignore an incoming call "Ignore"

Access Siri (when connected to an iOS device) "Hey Siri"

Access Google (when connected to an Android
device)

Check the battery status "Hey Cardo, battery status"

Open the call intercom "Hey Cardo, call intercom"

"OK Google"

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4. RIDING WITH OTHERS

Your PACKTALK BLACK features two distinct intercom communication modes: the traditional Bluetooth
protocol and the Cardo's Dynamic Mesh Communications (DMC) technology.

DMC is the best way to communicate in a group. In DMC mode, you can instantly create or join a dynamically­fluid network of up to 15 riders to communicate in full conference mode. Unlike Bluetooth, DMC allows anyone
in the group to roam freely, overtake each other or even leave the group altogether, without affecting the
ongoing conversations of the remaining fellow riders. You can also use the DMC intercom to communicate
privately with another rider.

Of course, you can still use Bluetooth to connect to devices, such as your smartphone or GPS, or to
communicate with riders with headsets that don't include DMC technology. For details, see Bluetooth Intercom
on page 16.

How Does DMC Work?

Anyone can start a new DMC group.

In DMC intercom mode, riders can join, leave, and rejoin existing DMC groups without affecting the ongoing
conversation among the other group members. If a group member goes out of range, the remaining riders are
automatically re-connected within split seconds to a closer group member, bypassing the absent or remote
rider. This way, all active riders remain connected to each other.

4.1 DMCINTERCOM

You can use the DMC intercom to speak with other riders in your DMC group. For more information on creating
DMC intercom groups, see Setting Up and Using DMC intercom Groups on page 12.

Using the DMC intercom, all riders in a group speak hands-free. A rider in a group performs no additional
operation to speak to or hear other riders in the group.

Using the DMC intercom, you can also:

● Chat privately with another rider in your DMC group, see Chatting Privately on page 14

● Bridge a non-DMC passenger or rider, see Using DMC intercom on page 14

● Mute/unmute DMC intercom groups, see Muting/Unmuting DMC Intercom Groups on page 15

● Delete DMC intercom groups, see Deleting DMC intercom Groups on page 14

● Listen to music while in DMC intercom groups, see Background Audio Level and Audio Source Priorities

on page 15

● Switch between DMC intercom and Bluetooth intercom, see Switching between Intercom modes on page

20

4.1.1 SETTING UP AND USING DMC INTERCOM GROUPS

You can manage DMC intercom groups to suit your riding requirements, this includes creating groups, joining
groups, leaving and rejoining groups or changing your active group.

DMC intercom groups are created and deleted by a group creator. Each group can have up to 15 riders: one
group creator/admin and a maximum of 14 group members.

When creating a group, all members should be within 3 meters (10 feet) of the creator. The group continues
functioning even if the creator is no longer available.

If a rider's connection is lost, the rider remains part of the group and reconnects automatically once in range.

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If you purchased the PACKTALK BLACK DUO, the package contains two units belonging to the same DMC
intercom group.

4.1.1.1 CREATING DMC INTERCOM GROUPS

When creating a DMC group, you must coordinate with the other riders who will be the group creator.

To create a DMC group:

1. Confirm your PACKTALK BLACK is in DMC intercom mode (LED flashes green slowly).

If your PACKTALK BLACK is not in DMC intercom mode, press and .

2. The group creator and all group members: Press for 5 seconds. The LED flashes green quickly.

3. Only the group creator: Tap . The LED flashes red and green quickly.

4. Other members can join the group within 2 minutes.

5. After each member joins successfully, the LEDs of the joined unit and the creator's unit flash purple.

After grouping is completed, the DMC intercom conference starts automatically.

4.1.1.2 JOINING DMC INTERCOM GROUPS

You can join or rejoin a DMC intercom group created by another rider.

If your DMC group connection is lost, you remain part of the group. Once in range of any other group member,
you automatically reconnect.

If your DMC group splits with some group members remaining in range of each other but not in range of all
group members, you can continue speaking with the members still in range. Once in range of any other group
member, you automatically reconnect.

If you join a new DMC group, you automatically leave your existing DMC group.

To join an existing DMC group:

1. Confirm your PACKTALK BLACK is in DMC intercom mode (LED flashes green slowly).

If your PACKTALK BLACK is not in DMC intercom mode, press and .

2. Both you and the group creator: Press

for 5 seconds. The LED flashes green quickly.

3. Only the group creator: Tap . The LED flashes red and green quickly.

The color of the flashing LEDindicates whether you have been added to the group:

●

Purple: You have successfully joined the group.

● Yellow: You cannot join the group because it has already reached the maximum number of riders.

● Red: Failed to join.

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4.1.1.3 DELETING DMC INTERCOM GROUPS

If you delete a DMC intercom group, you must rejoin it if you want to connect to it again in the
future.

To delete a DMC group:

1. Confirm your PACKTALK BLACK is in DMC intercom mode (LED flashes green slowly).

If your PACKTALK BLACK is not in DMC intercom mode, press and .

2. Press

for 5 seconds. The LED flashes green quickly.

3. Press and for 2 seconds.

4.1.2 USING DMC INTERCOM

4.1.2.1 ADDING A NON-DMC PASSENGER

You can use the DMC bridging feature to add a non-DMC rider or passenger to the intercom group.

To bridge a non-DMC passenger/rider:

1. Verify that the passenger/rider is paired via Bluetooth to Channel A (see Setting Up non-DMC Intercom

Groups on page 16).

2. On your unit, press

.

To disconnect the bridge:

● Press .

4.1.2.2 CHATTING PRIVATELY

You can chat privately with a specific member of your DMC group.

This option is also available using the Cardo mobile app.

To chat privately:

1. In the Mobile app, select the rider you want to speak with in private or pair with the rider's device on
Bluetooth

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channel B. (For details, see Bluetooth Intercom on page 16.)

2. To start or stop a private chat, tap

2 times.

4.1.2.3 MUTING/UNMUTING DMC INTERCOM GROUPS

Muting the DMC intercom mutes your microphone and speaker. Unmuting the DMC intercom restores sound
to your microphone and speaker.

To mute/unmute the DMC group:

1. Confirm your PACKTALK BLACK is in DMC intercom mode (LED flashes green slowly).

If your PACKTALK BLACK is not in DMC intercom mode, press and .

2. On your unit, press the control wheel for 2 seconds.

4.1.2.4 MUTING/UNMUTING THE MICROPHONE

This feature is available with software update 5.10. To make sure you have the latest software, download the
Cardo Update tool to your computer, and update your unit.

To mute the microphone on your PACKTALKBLACK:

1. Tap the

Intercom and Audio buttons.

A beep indicates that your microphone is muted.

2. To unmute your microphone, tap the Intercom and Audio buttons once more.

A beep indicates that your microphone is in active mode.

4.1.2.5 BACKGROUND AUDIO LEVEL AND AUDIO SOURCE PRIORITIES

The PACKTALK BLACK can use parallel audio streaming to stream audio from two connected sources
simultaneously, so that you can listen to your music or the FM radio while holding a DMC intercom
conversation. PACKTALK BLACK automatically manages your music and FM radio volume while using DMC
intercom. PACKTALK BLACK also automatically manages DMC intercom volume with mobile phone calls and
GPS. For more information on background audio level and audio source priorities, see Using Parallel Audio

Streaming on page 25.

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4.2 BLUETOOTH INTERCOM

To connect your unit to another unit with a Bluetooth intercom, such as a Cardo Bluetooth unit or other
Bluetooth-enabled devices, you must first pair their channels. Once paired, the units automatically recognize
each other whenever they are in range (line of sight up to 1.6 km / 5,200 ft subject to terrain).

● Pairing a channel replaces any existing paired unit on that channel with the new unit.

● If you purchased the PACKTALK BLACK DUO, the retail package contains two pre-paired units in

DMC mode.

● The Intercom range with other models is limited to the distance of the unit with the shorter range.

4.2.1 SETTING UP NON-DMC INTERCOM GROUPS

DMC is always the best way to connect a group of riders. If you happen to ride with a group of riders that do not
have DMC devices (such as Bluetooth communicators by Cardo or by other brands), you can switch your unit
to Bluetooth mode and create or join a non-DMC group. The participating riders are connected in a chain with a
maximum total of four riders.

To set up a Cardo non-DMC group:

1. Confirm your unit is in Standby Bluetooth intercom mode (LED flashes blue slowly).

If your unit is not in Bluetooth intercom mode, tap and . For more information see, Switching

between Intercom modes on page 20.

2. To initiate 2-way pairing:

● On your unit, press for 5 seconds to enter pairing mode.

The LED flashes red.

● The following announcement is heard: Rider A pairing.

Bluetooth intercom pairing needs to be initiated on the other device.

The unit confirms that pairing has succeeded.

3. To add a 3rd rider:

● Press for 5 seconds. The LED flashes red.

● Tap 2 times. The LEDflashes blue.

The following announcement is heard: Rider B pairing.

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Bluetooth intercom pairing needs to be initiated on the other device.

4. To add a 4th rider, Rider 1 or Rider 2 connects to the additional rider.

Bluetooth intercom pairing needs to be initiated on the other device.

To pair a non-Cardo Bluetooth intercom group unit:

1. Confirm your unit is in Standby Bluetooth intercom mode (LED flashes blue slowly).

If your unit is not in Bluetooth intercom mode, tap and . For more information see, Switching

between Intercom modes on page 20.

2. To initiate 2-way pairing:

● On your unit, press for 5 seconds.

The LED flashes red.

● Tap to activate the Cardo gateway.

The LED flashes red and blue.

Bluetooth intercom pairing needs to be initiated on the other device.

● The unit confirms that pairing has succeeded.

3. To add a 3rd rider:

● Press

for 5 seconds.

The LED flashes red.

● Tap

2 times. The LEDflashes blue.

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● Tap . The LED flashes red and blue.

Bluetooth intercom pairing needs to be initiated on the other device.

4. To add a 4th rider, Rider 1 or Rider 2 connects to the additional rider.

Bluetooth intercom pairing needs to be initiated on the other device.

● To cancel the pairing process, press for 2 seconds. The LED stops flashing.

● If pairing is not completed within 2 minutes, the unit automatically returns to Standby.

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4.2.2 USING THE BLUETOOTH INTERCOM

4.2.2.1 STARTING/ENDING BLUETOOTH INTERCOM CALLS

To start or end communication with Rider 1:

●

: Press .

To start or end communication with Rider 2:

●

: Press twice.

To initiate a 4-way Bluetooth Conference:

You can also start the Bluetooth intercom by making a loud noise, for example, by saying "Hey."

If channels A and B are already paired, the conversation starts for both of them.

4.2.2.2 RECEIVING BLUETOOTH INTERCOM CALLS

If another paired unit calls you via Bluetooth intercom, the call begins instantly.

4.2.3 RESETTING BLUETOOTH INTERCOM PAIRING

Resetting Bluetooth intercom pairing also resets all Bluetooth device pairing.

To reset Bluetooth intercom pairing:

1. Press for 5 seconds.

2. When the LED flashes red, press

and for 2 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

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4.3 SHARING MUSIC AND RADIO

You can share music and FMradio with a passenger or other rider. Music sharing is more suitable for
rider/passenger combinations, whereas FM radio is also intended for rider/rider combinations.

● You can share music only in Bluetooth intercom mode.

● Music and radio can be shared with only one passenger/rider.

● Bluetooth intercom calls are disabled when sharing music.

● FM radio sharing opens a Bluetooth intercom call automatically.

● If you paired your unit to two mobile phones, music will be shared from the mobile phone through which

you last played music.

● When sharing FM radio, either passenger/rider can change station while the Bluetooth intercom call

remains open.

● When you stop sharing FM radio, the Bluetooth intercom call remains open and the FM radio continues

to play independently on each passenger/rider's unit.

● When you stop sharing music, the music continues to play on your unit only.

To start/stop sharing:

1. Confirm your PACKTALK BLACK is in Bluetooth intercom mode (blue LED flashes slowly).

If your PACKTALK BLACK is not in Bluetooth intercom mode, press and .

2. Start playing music or the FM radio.

3. Press

for 2 seconds to start sharing on Channel A (by default).

To manually select the channel on which to share music or radio:

1. Start playing music or the FM radio.

2. Start a Bluetooth intercom call on either channel (A or B).

3. Press for 2 seconds.

To stop sharing:

● Press for 2 seconds.

4.4 SWITCHING BETWEEN INTERCOM MODES

Your PACKTALK BLACK unit can work in only one intercom mode at a time.

The current intercom mode is indicated by the color of the LED:

● When in DMC intercom mode, the LED flashes green at approximately 4-second intervals.

● When in Bluetooth intercom mode, the LEDflashes blue at approximately 4-second intervals.

20

To switch between intercom modes:

● On your unit, press

and .

The color of the flashing LED changes and a voice message indicates the current intercom mode.

21

5. TROUBLESHOOTING

5.1 SOFT RESET

If your PACKTALK BLACK stops responding, reset it in one of these ways:

● Turning it off and then on again (see Getting Started on page 5).

● Using the supplied USB cable, connect your unit to the computer or wall charger for 30 seconds.

5.2 RESET PAIRING

This option deletes all paired units and devices.

To reset mobile device pairing:

1. Confirm your unit is in Standby Bluetooth intercom mode (LED flashes blue slowly).

If your unit is not in Bluetooth intercom mode, tap and . For more information see, Switching

between Intercom modes on page 20.

2. While in standby mode, press

for 5 seconds.

3. Press and for 2 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

To reset intercom pairing:

1. Confirm your unit is in Standby Bluetooth intercom mode (LED flashes blue slowly).

If your unit is not in Bluetooth intercom mode, tap and . For more information see, Switching

between Intercom modes on page 20.

2. While in standby mode, press

for 5 seconds.

3. Press and for 2 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

To reset DMC group pairing:

1. Confirm your PACKTALK BLACK is in DMC intercom mode (LED flashes green slowly).

If your PACKTALK BLACK is not in DMC intercom mode, press and .

2. While in standby mode, press

for 5 seconds.

3. Press and for 2 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

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5.3 RESET TO FACTORY SETTINGS

This option deletes all paired units, devices and all configuration settings.

To perform a factory reset through the unit:

1. Check that your PACKTALK BLACK is in Standby mode (see PACKTALK BLACK LEDIndications on
page 28).

2. Simultaneously press
The LED flashes purple 5 times slowly, confirming that pairing has been reset.

5.4 FAQ

Additional answers to common problems can be found at https://www.cardosystems.com/support/packtalk-

black-support/.

+ + for 5 seconds.

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6. PERSONALIZING YOUR DEVICE

Get the most out of your PACKTALK BLACK by changing the settings and customizing your unit according to
your own personal preferences, using either of the following methods:

● Cardo Mobile App on iOS or Android devices.

● Unit buttons.

Cardo recommends you customize your settings before going out on the road. You can adjust any of these
settings as required after experiencing them under road conditions.

Object

AGC sensitivity
(Off/Low/Medium/High)

Audio priority
(A2DP/Bluetooth

intercom)

Background Audio
Level

Bluetooth friendly name PACKTALK

Create, join or leave a
group of
passengers/riders

FMBand According to

Intercom Mode
(DMC/Bluetooth)

Language According to

Mobile priority Mobile 1 If you paired your unit to two mobile phones, you

Parallel audio
streaming in Bluetooth
mode (Enable/Disable)

RDS (Enable/Disable) Disable Radio Data System allows the radio to automatically

Set speed dial numbers Empty Pre-set phone numbers for automatic dialing.

Set the 6 FM radio
presets

Spoken Status
Announcements
(Enable/Disable)

Default

Value

Medium AGC automatically adjusts speaker volume

according to ambient noise and riding speed. For
example, when set to Low, higher ambient noise will
cause the volume increase to kick in at a higher
level.

Bluetooth
intercom

N/A Sets the background audio volume when parallel

BLACK

Empty DMC intercom groups. For more information, see

Your Region

DMC
Intercom

Your Region

Disable You can hear two audio sources simultaneously. For

107.5 Pre-set FM radio stations.

Enable Voice announcements inform you to whom or to

Priority of audio source playing through speakers.
Either music is not interrupted by an intercom call, or
vice-versa.

audio streaming is on (see Parallel audio streaming

in Bluetooth mode (Enable/Disable) below).

Sets the name that appears on your phone while
pairing and in the Cardo app.

Setting Up and Using DMC intercom Groups on

page 12.

If you are in Japan, select Japan. Otherwise, select
Worldwide.

DMC intercom and Bluetooth intercom.

Voice announcements and voice-assisted menus
language (see "Spoken Status Announcements"
below).

must set one of them as the default phone for
outgoing calls.

example, hear GPS while listening to music.

Note: Parallel audio streaming may not work
properly with some iOS devices (i.e., music player or
GPS navigator) due to connected device limitations.

retune to the strongest frequency available for the
FM station you are listening to when the signal
becomes too weak.

what device you are connected.

Description

Cardo Mobile App

(iOS/Android)

ü

ü

ü

ü

ü

ü

ü

ü

ü

ü

ü

ü

ü

ü

24

AGC and voice control performance vary based on environmental conditions, including riding speed,
helmet type and ambient noise. For improved voice control performance, minimize the wind impact on the
microphone by closing the visor and using the large microphone sponge.

6.1 SETTING THE DEFAULT MOBILE PHONE

If you paired your unit to two mobile phones, you must set one of them as the default phone for outgoing calls.

If you do not set a default phone, the phone that you first paired with your unit is automatically set as the
default phone.

To set the default phone:

● During a mobile call, press

for 5 seconds.

6.2 USING PARALLEL AUDIO STREAMING

With parallel audio streaming, you can hear GPS instructions during a mobile or Bluetooth intercom call, or
while listening to other audio sources, such as music or FM radio.

Parallel audio streaming may not work properly with some iOS devices (i.e., music player or GPS navigator)
due to connected device limitations.

Your PACKTALK BLACK sets the various audio sources to either foreground (volume remains the same) or
background (volume reduced) as described in the following table:

Mobile Phone 1/2 GPS Intercom 1 Intercom 2 Music FM Radio

Foreground Foreground

Foreground

1

Foreground Foreground

Foreground Background

Foreground Background

Foreground

Foreground Background

Foreground Background

Foreground

1

2,3

Foreground

2,3

Foreground

Background

4

Foreground

5

1

If you add an intercom call to a mobile phone call creating a conference call, the volume for both audio

sources is the same.

2

If you make two intercom calls simultaneously creating an intercom conference call, the volume for both audio

sources is the same.

3

If you make two intercom calls simultaneously creating an intercom conference call, you cannot hear the

mobile phone or GPS.

4

If you play music only, the music volume is not reduced.

5

If you play the FMradio only, the FM radio volume is not reduced.

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In some cases, parallel audio streaming may not work properly due to connected device limitations (music
player or GPS navigator). For more information, see FAQ on page 23.

Cardo recommends that during a 3-way or 4-way Bluetooth intercom conference call, the rider who is
connected to only one intercom call listens for mobile phone and GPS announcements.

You cannot use music sharing for voice audio with riders during parallel audio streaming.

Music can be streamed in the background during an active DMC intercom call.

You can configure parallel audio streaming via the Cardo app.

6.3 AUDIO SOURCE PRIORITIES

If Parallel Audio Streaming is disabled, PACKTALK BLACK manages the audio sources you hear through the
speakers according to the following audio source priorities.

Priority Audio Source

Higher Priority

↑

Lower Priority

1

Phone calls and GPS temporarily mute DMC intercom, but group members remain part of the DMC intercom

Mobile phone, GPS device instructions
Intercom (DMC and Bluetooth modes) or Music
Music or Intercom (DMC and Bluetooth modes)

FM Radio

1

2

3

group.

2

When audio priority is set to Intercom, you cannot hear navigation app or SMS messages from your phone

during an ongoing intercom call.

3

When audio priority is set to A2DP (music), the intercom is disabled while listening to music (via A2DP). A

rider calling you by intercom hears a sound indicating you are not available.

Intercom modes all have the same priority, so ongoing intercom calls will not be interrupted by any other
intercom call.

If you paired your unit to two mobile phones (see Setting the Default Mobile Phone on page 25), music will
be shared from the mobile phone through which you last played music.

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7. UPDATING YOUR DEVICE

Always keep your unit updated. Stay up-to-date by downloading software updates whenever a new version is
available.

● Cardo Update on Windows / Mac - minimum requirements - Windows® 7 / macOS X 10.8

To upgrade your PACKTALK BLACK unit:

1. Download and install the Cardo Update tool https://www.cardosystems.com/update

2. Open the app.

3. Register (first time only).

4. Connect the unit to the computer using an USB cable and update the firmware.

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APPENDIX A. PACKTALK BLACK LEDINDICATIONS

Your PACKTALK BLACK operates in various modes. Each mode consists of a group of features currently
available for your use. For example, when PACKTALK BLACK plays music, it will be in music playing mode,
enabling features related to playing music such as skipping to the next and previous tracks.

Events are considered to occur whenever you operate a feature and when PACKTALK BLACK responds. For
example, turning on music is an event.

PACKTALK BLACK's current mode is indicated by the unit LEDs. You also hear voice announcements on your
unit for mode changes and events.

The following table shows LEDindications for modes and events according to the current battery state.

LED Flashing Battery State Mode or Event

Blue For 2 seconds Normal ● Rider B connected

● Set voice control to enabled

Blue Fast (three times) Normal

Low Battery
Charging

Blue Fast (repeating fast) Normal,

Low Battery
Charging

Blue Slow (repeated at 3-second intervals) Normal ● Standby

Blue Slow twice (repeated at 3-second

Normal ● Incoming/outgoing call (intercom or

intervals)

Green Fast twice (repeated at 1-second

intervals)

Normal or
Low Battery

Green Fast (repeating) Normal or

Low Battery

Purple For 2 seconds Normal

Low Battery
Charging

Purple Slow (5 times) Normal

Low Battery

Purple/Red Purple twice slowly, then red Charging ● Incoming/outgoing call (intercom or

Purple/Red Slow purple and red (repeating) Charging ● Standby

Red Slow twice (repeated at 3-second

Low Battery ● Incoming/outgoing call (intercom or

intervals)

Red For 2 seconds Normal or

Low Battery

Red Fast (repeated at 3-second intervals) Low Battery

Red Fast (repeated at 3-second intervals) Low Battery ● Standby

Red Fast (repeating fast) Normal

Low Battery
Charging

Red Fast (3 times) Normal

Low Battery
Charging

Red For 2 seconds Normal

Low Battery
Charging

● Power on

● Pairing intercom rider B

mobile)

● Audio active (intercom, FM, A2DP, GPS)

● Active DMC intercom call

● Pairing DMC intercom

● Mobile pairing successful

● Mobile connected

● Reset pairing

mobile)

● Audio active (intercom, FM, A2DP, GPS)

mobile)

● Audio active (intercom, FM, A2DP, GPS)

● DMC intercom pairing failed

● Standby DMC intercom

● Pairing intercom rider A

● Power off

● Rider A connected

● Set voice control to disabled

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LED Flashing Battery State Mode or Event

Red Remains on Charging ● Off

Red/Blue Alternating fast Normal

● Pairing Mobile 1

Low Battery
Charging

Red/Blue Alternating slow Normal

● Pairing GPS 1

Low Battery

Red/Green Alternating fast Normal

● Pairing Mobile 2

Low Battery
Charging

Red/Green Alternating slow Normal,

● Pairing GPS 2

Low Battery

Yellow For 2 seconds Normal

Low Battery
Charging

● Intercom call attempted without

microphone or audio kit connected.

● DMC intercom pairing successful

29

8. GLOSSARY

Term/Abbreviation Description

A2DP Advanced Audio Distribution Profile (for music). A protocol for playing

music over Bluetooth.

AGC sensitivity AGC (Automatic Gain Control) automatically adjusts speaker volume and

microphone sensitivity according to ambient noise and riding speed.

Device Mobile phone, GPS or music player.

DMC Dynamic Mesh Communications.

Intercom Mode (DMC/Bluetooth)

Language Voice announcements and voice commands language.

Unit

Voice control Voice activation (by saying a word or phrase) of certain features for hands-

Voice control sensitivity Adjusts your microphone sensitivity for voice activation while you are riding.

DMC intercom or Bluetooth intercom.

Cardo or non-Cardo Bluetooth Communication system.

free operation.

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9. SUPPORT

For additional information:

: www.cardosystems.com/support/packtalk-black-support/

To avoid potential problems and to receive our support and warranty coverage, we strongly recommend
buying our products only from authorized Cardo dealers.

Your favorite brick-and-mortar store is always your best bet. Unauthorized online resellers and online
auction sites such as eBay are not among Cardo’s authorized dealers, and purchasing our products from
such sites will be at your own risk. Cardo strives to provide quality products and exceptional customer
service. We select dealers who share that vision. Buying grey market items from unauthorized online
dealers is counterproductive and also adversely affects unsuspecting online consumers who may be
purchasing used, counterfeit or defective products or devices whose warranties are void. Protect your
investment by purchasing genuine Cardo and scala rider® products only from authorized dealers.

© 2021 Cardo Systems

All rights reserved. Cardo, the Cardo logo and other Cardo marks are owned by Cardo and may be registered.
All other trademarks are the property of their respective owners. Cardo Systems assumes no responsibility for
any errors that may appear in this document. Information contained herein is subject to change without notice.

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