Cardo Smartpack, Packtalk User guide

HIGH POWEREDTECHNOLOGY

For easy reference while on the road, download the Pocket Guide from www.cardosystems.com/support/.

This is version 2.0 of the PACKTALK/SMARTPACK Manual. The latest version of the manuals in your preferred
language and various tutorials can be found at www.cardosystems.com/support/.

Register your PACKTALK/SMARTPACK

Registering your PACKTALK/SMARTPACK allows you to download software patches, enjoy new features that
are offered from time to time, and most importantly, assures smooth handling of any warranty issues you may
have. In the future, your registered PACKTALK/SMARTPACK may also be eligible for free product upgrades.

It's easy, just visit www.cardosystems.com/cardo-community and you'll be done in no time. Also, rest assured:
Cardo does not share your details with others.

Be SMART, register your PACKTALK/SMARTPACK .

2

CONTENTS

1. Introduction 4

2. Getting Started 5

2.1 Getting to Know Your PACKTALK/SMARTPACK 5

2.2 Charging the PACKTALK/ SMART PACK 5

2.3 Switching Your Unit O n/ Off 5

2.4 Using Your PACKTALK/SMARTPACK 6

2.5 Pairing Your Unit to Bluet ooth Devices 6

3. On the Road 8

3.1 Basic AUDIO Functions 8

3.2 Making and Receiving Phone Calls 8

3.2.1 Switching Between Two Calls on Two Mobi le Phones 9

3.3 Streaming Music 9

3.4 Listening to F M Radio 9

3.5 Switching Music Sources 10

3.6 Voice Commands 10

4. Riding with Others 12

4.1 DMCIntercom 12

4.1.1 Setting Up and Usi ng DMC interc om Groups 12

4.1.2 Us ing DMC i ntercom 14

4.2 Bluetooth Intercom 16

4.2.1 Setting Up non-DMC Intercom Groups 16

4.2.2 Us ing the Bluetooth intercom 19

4.2.3 Res etting Bluetooth Intercom Pairi ng 19

4.3 Sharing Music and Radio 20

4.4 Switching between Intercom modes 20

5. Troubleshooting 21

5.1 Soft Reset 21

5.2 Reset Pairing 21

5.3 Reset to Factory Settings 22

5.4 FAQ 22

5.5 Personalizing Your Device 22

5.5.1 Setting the Defaul t Mobi le Phone 23

5.5.2 Us ing Parallel Audio Streaming 24

5.5.3 Audio Source Priori ties 25

Appendix A. PACKTALK/SMARTPACK LEDIndications 26

6. Glossary 28

7. Support 29

3

1. INTRODUCTION

Thank you for choosing the Cardo PACKTALK/SMARTPACK communication and entertainment system for
motorcycle helmets.

We wish you a great PACKTALK/SMARTPACK experience and encourage you to write to us at

[e-mail] regarding any questions, suggestions or comments you may have.

If you have not yet installed the PACKTALK/SMARTPACK unit on your helmet, please install it as described in
the Installation Guide provided in the package.

And don't forget to register your PACKTALK/SMARTPACK at www.cardosystems.com/cardo-community.

4

2. GETTING STARTED

2.1 GETTING TO KNOW YOUR PACKTALK/SMARTPACK

2.2 CHARGING THE PACKTALK/SMARTPACK

Make sure that your PACKTALK/SMARTPACK battery is charged for at least 4 hours before initial use.

To charge the unit:

1. Using the supplied USB cable, connect your computer or wall charger to the USBport on your
PACKTALK/SMARTPACK.

● Charging with the wall charger is faster than via a computer USB port.

● Charging your unit switches it off automatically. To use your unit while it is being charged, switch it on.

(see Switching Your Unit On/Off on page 5).

While charging, the LED indicates the charging status as follows:

● Red LED on — charging

● Red LED off — charging complete

TIP: You can check the battery charge at any time by saying "Hey Cardo, battery status."

2.3 SWITCHING YOUR UNIT ON/OFF

To switch your PACKTALK/SMARTPACK on:

● Press both

and for 1 second.

The speaker plays an ascending tone and a voice message greets you.

The LED confirms your unit is on:

● Normal and low battery — LED flashes blue three times, then green.

5

● Charging — LED flashes red and purple three times.

To switch your PACKTALK/SMARTPACK off:

● Press both

and .
The LED flashes red three times, confirming that your unit is switching off. The speaker plays a descending
tone and a voice message, "Goodbye."

2.4 USING YOUR PACKTALK/SMARTPACK

You can operate the various features of your PACKTALK/SMARTPACK in the following ways;:

● Press a button or combination of buttons on the unit.

● Use the Cardo Mobile App on your mobile device (once it is paired with the unit).

● Use VOX .

You can also configure your unit by connecting it to a computer with the supplied USBcable and running the
Cardo Updater while your computer is connected to the Cardo Community website.

2.5 PAIRING YOUR UNIT TO BLUETOOTH DEVICES

Your PACKTALK/SMARTPACK has two Bluetooth channels for connection to Bluetooth devices such as mobile
phones, GPS devices, and Bluetooth music players with A2DP.

To connect your unit to a Bluetooth device, you must first pair them. Once paired, they automatically recognize
each other whenever they are within range.

If you are pairing more than one device, Cardo recommends that you pair the mobile phone to channel 1, and
the additional device (such as GPS, music player or additional mobile phone) to channel 2.

If you are pairing the unit to more than one mobile phone, the phone paired with channel 1 is the default phone
for outgoing calls.

To pair Bluetooth channel 1 to a mobile phone:

1. Enable Bluetooth on the mobile phone.

2. On the unit in standby mode, press

for 5 seconds.

The LED flashes red and blue.

3. On your mobile phone, search for Bluetooth devices.

4. When your PACKTALK/SMARTPACK appears in the list of available devices, select it.
If prompted for a PIN or Passkey, enter 0000 (four zeros).

The phone confirms that pairing has succeeded and the LED flashes purple for 2 seconds.

To pair Bluetooth channel 2 to another Bluetooth device:

1. Enable Bluetooth on the device (for example, your mobile phone, GPS device, or music player).

2. On the unit in standby mode, press

for 5 seconds. The LED flashes red and blue.

3. Tap twice. The LED flashes red and green.

6

4. If you are pairing a GPS device, roll the control wheel inward.

The LED flashes slower.

5. On the device you are pairing, search for Bluetooth devices.

6. When your PACKTALK/SMARTPACK appears in the list of available devices, select it.
If prompted for a PIN or Passkey, enter 0000 (four zeros).

The device confirms that pairing has succeeded and the LED flashes purple for 2 seconds.

● If pairing is not completed within 2 minutes, the unit automatically returns to Standby.

● If you have paired two different mobile phones directly to your PACKTALK/SMARTPACK, set one as

default for making calls (see Setting the Default Mobile Phone on page 23).

● Not all Bluetooth mobile phones broadcast Bluetooth Stereo music (A2DP) even if the phone has an MP3

player function. Consult your mobile phone’s user manual for more information.

● Not all Bluetooth GPS devices allow connection to Bluetooth audio devices. Consult your GPS User

Manual for more information.

To cancel the pairing process:

● Press

for 2 seconds.

The LED stops flashing red and blue/green.

To reset all Bluetooth device pairing:

1. Press

for 5 seconds.

2. Press and for 2 seconds.

The LED flashes purple 5 times, confirming that pairing has been reset.

7

3. ON THE ROAD

PACKTALK/SMARTPACK makes it easy for you to receive phone calls and listen to music in a convenient and
safe manner.

3.1 BASIC AUDIO FUNCTIONS

The basic audio functions are the same whether you are listening to music, speaking on the intercom, or having a
phone conversation.

To turn the volume up:

● Roll the Control Wheel inward.

An increasingly louder tone is played on the speaker until you reach the maximum volume, as indicated by
the maximum volume tone.

To turn the volume down:

● Roll the Control Wheel outward.

An increasingly quieter tone is played on the speaker until you reach the minimum volume, as indicated by
the minimum volume tone.

To mute the microphone completely and lower the speaker volume to the minimal level:

● Roll the Control Wheel outward, then inward.

To unmute the microphone and raise the speaker volume to the previous level:

● Roll the Control Wheel in any direction.

An ascending tone is played on the speaker.

3.2 MAKING AND RECEIVING PHONE CALLS

You can use your mobile phone to make and receive phone calls while paired to your PACKTALK/SMARTPACK
.

You can make a hands-free call using your mobile phone's voice dial option or using the Cardo speed dial or redial
last call options.

To make a phone call:

● To dial using your mobile phone's voice dial option, tap , then make your call as per the instructions for

your mobile device.

● To redial the last number called on your mobile device, tap twice.

● To dial your preset speed dial number, press and hold down for 2 seconds. (The speed dial number must

be set in the Cardo Mobile App or community website prior to use.)

● If you connected two mobile phones to your unit, you cannot make an additional phone call from the other

phone while a phone call is already active.

● During Bluetooth intercom 3 or 4-way calls, riders that are connected on both channels A and B cannot

receive phone calls.

To answer a call:

● Tap or or , or tap the Control Wheel, or say "Hey" (in a loud voice).

8

To reject a call:

● Press or or for 2 seconds.

To ignore a call:

● Roll the Control Wheel outward, then inward, or say Ignore.

To end a call:

● Tap or , or tap the Control Wheel.

3.2.1 SWITCHING BETWEEN TWO CALLS ON TWO MOBILE PHONES

Your PACKTALK/SMARTPACK can toggle between two calls on two mobile phones when both mobile phones
are paired to your unit.

To toggle between two calls on two mobile phones (without disconnecting either call):

● Tap

twice.

To disconnect the current call and switch to the other call:

● Tap .

3.3 STREAMING MUSIC

You can stream music from your paired device to your PACKTALK/SMARTPACK.

To start music streaming from your paired device:

● Tap

.

To stop music streaming:

● Tap the Control Wheel.

To skip to the next track (while streaming):

● Tap .

To skip back to the previous track (while streaming):

● Tap twice.

To toggle between FM and ATDP music:

● Press for 2 seconds.

3.4 LISTENING TO FM RADIO

The PACKTALK/SMARTPACK is equipped with a built-in FM radio.

To turn on the FMradio:

● Tap

twice.

When you switch on your FMradio, the station that was playing when you last switched off resumes playing.

9

To turn the FMradio off:

● Tap the Control Wheel.

To skip to the next station:

● Tap .

To skip back to the previous station:

● Tap twice.

To scan for and select a station:

1. Press down the Control Wheel and simultaneously roll it inward.
The FMradio plays each station that it finds for several seconds.

2. When you hear a station you want to select, tap .

To store a scanned station in the active preset:

● Tap within 20 seconds of stopping the scan.

To toggle between FM and ATDP music:

● Press for 2 seconds.

3.5 SWITCHING MUSIC SOURCES

If two music (A2DP) audio sources are paired, PACKTALK/SMARTPACK uses the audio source from which you
last played music.

To switch to the other audio source:

1. Stop music (A2DP) playback from the current device (see Streaming Music on page 9).

2. Play music (A2DP) from the other device.

PACKTALK/SMARTPACK automatically remembers your last played device.

3.6 VOICE COMMANDS

You can use voice commands for hands-free operation of certain PACKTALK/SMARTPACK features. Voice
commands use voice recognition. You loudly say a command and PACKTALK/SMARTPACK performs the
action. Voice commands are available in various languages. English is the default language. You can change the
language to another available language via the Cardo Connect app or the Cardo Community.

To use a voice command:

1. Activate the voice command feature in DMC or Bluetooth mode by pressing both

and .
OR
In Bluetooth mode only, say "

Hey" in a loud voice.

2. Wait for the loud beep.

10

3. State the preferred voice command (see the list below),
OR
say Command list, and select a command from the list by saying "Hey" in a loud voice.
The command is played back.

PACKTALK/SMARTPACK uses the following predefined voice commands.

To ... Say ...

Turn on the radio "Radio on"

Turn off the radio "Radio off"

Skip to the next preset radio station "Next station"

Skip to the previous preset radio stat ion "Previous station"

Turn on music "Music on"

Turn off music "Music off"

Skip to the next music track "Next track"

Skip to the previous music track "Previous track"

Call the default number (configurable) "Speed dial"

Check the batt ery status "Battery status"

Open the call intercom "Call intercom"

11

4. RIDING WITH OTHERS

Your PACKTALK/SMARTPACK features two distinct intercom communication modes: the traditional Bluetooth
protocol and the Cardo's Dynamic Mesh Communications (DMC) technology.

DMC is the best way to communicate in a group. In DMC mode, you can instantly create or join a dynamically­fluid network of up to 15 riders to communicate in full conference mode with PACKTALK, or four riders with
SMARTPACK. Unlike Bluetooth, DMC allows anyone in the group to roam freely, overtake each other or even
leave the group altogether, without affecting the ongoing conversations of the remaining fellow riders. You can
also use the DMC intercom to communicate privately with another rider.

Of course, you can still use Bluetooth to connect to devices, such as your smartphone or GPS, or to
communicate with riders with headsets that don't include DMC technology. For details, see Bluetooth Intercom
on page 16

How Does DMC Work?

Anyone can start a new DMC group.

In DMC intercom mode, riders can join, leave, and rejoin existing DMC groups without affecting the ongoing
conversation among the other group members. If a group member goes out of range, the remaining riders are
automatically re-connected within split seconds to a closer group member, bypassing the absent or remote rider.
This way, all active riders remain connected to each other.

4.1 DMCINTERCOM

You can use the DMC intercom to speak with other riders in your DMC group. For more information on creating
DMC intercom groups, see Setting Up and Using DMC intercom Groups on page 12.

Using the DMC intercom, all riders in a group speak hands-free. A rider in a group performs no additional
operation to speak to or hear other riders in the group.

Using the DMC intercom, you can also:

● Chat privately with another rider in your DMC group, see Chatting Privately on page 14

● Bridge a non-DMC passenger or rider, see Using DMC intercom on page 14

● Mute/unmute DMC intercom groups, see Muting/Unmuting DMC Intercom Groups on page 14

● Delete DMC intercom groups, see Deleting DMC intercom Groups on page 13

● Listen to music while in DMC intercom groups, see Background Audio Level and Audio Source Priorities on

page 15

● Switch between DMC intercom and Bluetooth intercom, see Switching between Intercom modes on page 20

4.1.1 SETTING UP AND USING DMC INTERCOM GROUPS

You can manage DMC intercom groups to suit your riding requirements, this includes creating groups, joining
groups, leaving and rejoining groups or changing your active group.

DMC intercom groups are created and deleted by a group creator.

If you are using a PACKTALK unit, each group can have up to 15 riders: one group creator/admin and a maximum
of 14 group members.

If you are using a SMARTPACK unit, each group can have up to 4 riders: one group creator/admin and a
maximum of 3 group members.

When creating a group, all members should be within 3 meters (10 feet) of the creator. The group continues
functioning even if the creator is no longer available.

If a rider's connection is lost, the rider remains part of the group and reconnects automatically once in range.

4.1.1.1 CREATING DMC INTERCOM GROUPS

When creating a DMC group, you must coordinate with the other riders who will be the group creator.

12

To create a DMC group:

1. Confirm your unit is in DMC intercom mode (LED flashes green slowly).

If your unit is not in DMC intercom mode, press and .

2. The group creator and all group members: Press for 5 seconds. The LED flashes green quickly.

3. Only the group creator: Tap . The LED flashes red and green quickly.

4. Other members can join the group within 2 minutes.

5. After each member joins successfully, the LEDs of the joined unit and the creator's unit flash purple.

After grouping is completed, the DMC intercom conference starts automatically.

4.1.1.2 JOINING DMC INTERCOM GROUPS

You can join or rejoin a DMC intercom group created by another rider.

If your DMC group connection is lost, you remain part of the group. Once in range of any other group member, you
automatically reconnect.

If your DMC group splits with some group members remaining in range of each other but not in range of all group
members, you can continue speaking with the members still in range. Once in range of any other group member,
you automatically reconnect.

If you join a new DMC group, you automatically leave your existing DMC group.

To join an existing DMC group:

1. Confirm your unit is in DMC intercom mode (LED flashes green slowly).

If your unit is not in DMC intercom mode, press and .

2. Both you and the group creator: Press

for 5 seconds. The LED flashes green quickly.

3. Only the group creator: Tap . The LED flashes red and green quickly.

The color of the flashing LEDindicates whether you have been added to the group:

● Purple: You have successfully joined the group.

● Yellow: You cannot join the group because it has already reached the maximum number of riders.

● Red: Failed to join.

4.1.1.3 DELETING DMC INTERCOM GROUPS

If you delete a DMC intercom group, you must rejoin it if you want to connect to it again in the future.

To delete a DMC group:

1. Confirm your PACKTALK/SMARTPACK is in DMC intercom mode (LED flashes green slowly).

If your PACKTALK/SMARTPACK is not in DMC intercom mode, press

13

and .

2. Press

for 5 seconds. The LED flashes green quickly.

3. Press and for 2 seconds.

4.1.2 USING DMC INTERCOM

4.1.2.1 ADDING A NON-DMC PASSENGER

You can use the DMC bridging feature to add a non-DMC rider or passenger to the intercom group.

To bridge a non-DMC passenger/rider:

1. Verify that the passenger/rider is paired via Bluetooth to Channel A (see Setting Up non-DMC Intercom

Groups on page 16).

2. On your unit, press

.

To disconnect the bridge:

● Press .

4.1.2.2 CHATTING PRIVATELY

You can chat privately with a specific member of your DMC group.

This option is also available using the Cardo mobile app.

To chat privately:

1. In the Mobile app, select the rider you want to speak with in private or pair with the rider's device on Bluetooth

channel B. (For details, see Setting Up non-DMC Intercom Groups on page 16.)

2. To start or stop a private chat, tap

4.1.2.3 MUTING/UNMUTING DMC INTERCOM GROUPS

Muting the DMC intercom mutes your microphone and speaker. Unmuting the DMC intercom restores sound to
your microphone and speaker.

To mute/unmute the DMC group:

2 times.

1. Confirm your unit is in DMC intercom mode (LED flashes green slowly).

14

If your unit is not in DMC intercom mode, press and .

2. On your unit, press the control wheel for 2 seconds.

4.1.2.4 BACKGROUND AUDIO LEVEL AND AUDIO SOURCE PRIORITIES

The PACKTALK/SMARTPACK can use parallel audio streaming to stream audio from two connected sources
simultaneously, so that you can listen to your music or the FM radio while holding a DMC intercom conversation.
PACKTALK/SMARTPACK automatically manages your music and FM radio volume while using DMC intercom.
PACKTALK/SMARTPACK also automatically manages DMC intercom volume with mobile phone calls and
GPS. For more information on background audio level and audio source priorities, see Using Parallel Audio

Streaming on page 24.

15

4.2 BLUETOOTH INTERCOM

To connect your unit to another unit with a Bluetooth intercom, such as a Cardo Bluetooth unit or other Bluetooth­enabled devices, you must first pair their channels. Once paired, the units automatically recognize each other
whenever they are in range (line of sight up to 1.6 km / 5,200 ft subject to terrain).

● Pairing a channel replaces any existing paired unit on that channel with the new unit.

● The Intercom range with other models is limited to the distance of the unit with the shorter range.

4.2.1 SETTING UP NON-DMC INTERCOM GROUPS

DMC is always the best way to connect a group of riders. If you happen to ride with a group of riders that do not
have DMC devices (such as Bluetooth communicators by Cardo or by other brands), you can switch your unit to
Bluetooth mode and create or join a non-DMC group. The participating riders are connected in a chain with a
maximum total of four riders.

To set up a Cardo non-DMC group:

1. Confirm your unit is in Standby Bluetooth intercom mode (LED flashes blue slowly).

If your unit is not in Bluetooth intercom mode, tap and . For more information see, Switching between

Intercom modes on page 20.

2. To initiate 2-way pairing:

● On your unit, press for 5 seconds to enter pairing mode.

The LED flashes red.

● The following announcement is heard: Rider A pairing.

Bluetooth intercom pairing needs to be initiated on the other device.

The unit confirms that pairing has succeeded.

3. To add a 3rd rider:

● Press for 5 seconds. The LED flashes red.

● Tap 2 times. The LEDflashes blue.

The following announcement is heard: Rider B pairing.

Bluetooth intercom pairing needs to be initiated on the other device.

16

4. To add a 4th rider, Rider 1 or Rider 2 connects to the additional rider.

Bluetooth intercom pairing needs to be initiated on the other device.

To pair a non-Cardo Bluetooth intercom group unit:

1. Confirm your unit is in Standby Bluetooth intercom mode (LED flashes blue slowly).

If your unit is not in Bluetooth intercom mode, tap and . For more information see, Switching between

Intercom modes on page 20.

2. To initiate 2-way pairing:

● On your unit, press for 5 seconds.

The LED flashes red.

● Tap to activate the Cardo gateway.

The LED flashes red and blue.

Bluetooth mobile pairing needs to be initiated on the other device.

● The unit confirms that pairing has succeeded.

3. To add a 3rd rider:

● Press

for 5 seconds.

The LED flashes red.

● Tap 2 times. The LEDflashes blue.

17

● Tap . The LED flashes red and blue.

Bluetooth mobile pairing needs to be initiated on the other device.

4. To add a 4th rider, Rider 1 or Rider 2 connects to the additional rider.

Bluetooth mobile pairing needs to be initiated on the other device.

● To cancel the pairing process, press for 2 seconds. The LED stops flashing.

● If pairing is not completed within 2 minutes, the unit automatically returns to Standby.

18

4.2.2 USING THE BLUETOOTH INTERCOM

4.2.2.1 STARTING/ENDING BLUETOOTH INTERCOM CALLS

To start or end communication with Rider 1:

●

: Press .

To start or end communication with Rider 2:

●

: Press twice.

To initiate a 4-way Bluetooth Conference:

4.2.2.2 RECEIVING BLUETOOTH INTERCOM CALLS

If another paired unit calls you via Bluetooth intercom, the call begins instantly.

4.2.3 RESETTING BLUETOOTH INTERCOM PAIRING

To reset Bluetooth intercom pairing:

1. Press for 5 seconds.

2. When the LED flashes red, press

and for 2 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

19

4.3 SHARING MUSIC AND RADIO

You can share music and FMradio with a passenger or other rider. Music sharing is more suitable for
rider/passenger combinations, whereas FM radio is also intended for rider/rider combinations.

● You can share music only in Bluetooth intercom mode.

● Music and radio can be shared with only one passenger/rider.

● Bluetooth intercom calls are disabled when sharing music.

● FM radio sharing opens a Bluetooth intercom call automatically.

● If you paired your unit to two mobile phones, music will be shared from the mobile phone through which

you last played music.

● When sharing FM radio, either passenger/rider can change station while the Bluetooth intercom call

remains open.

● When you stop sharing FM radio, the Bluetooth intercom call remains open and the FM radio continues to

play independently on each passenger/rider's unit.

● When you stop sharing music, the music continues to play on your unit only.

To start/stop sharing:

1. Confirm your PACKTALK/SMARTPACK is in Bluetooth intercom mode (blue LED flashes slowly).

If your unit is not in Bluetooth intercom mode, press and .

2. Start playing music or the FM radio.

3. Press

for 2 seconds to start sharing on Channel A (by default).

To manually select the channel on which to share music or radio:

1. Start playing music or the FM radio.

2. Start a Bluetooth intercom call on either channel (A or B).

3. Press for 2 seconds.

To stop sharing:

● Press for 2 seconds.

4.4 SWITCHING BETWEEN INTERCOM MODES

Your PACKTALK/SMARTPACK unit can work in only one intercom mode at a time.

The current intercom mode is indicated by the color of the LED:

● When in DMC intercom mode, the LED flashes green at approximately 4-second intervals.

● When in Bluetooth intercom mode, the LEDflashes blue at approximately 4-second intervals.

To switch between intercom modes:

● On your unit, press

and .

The color of the flashing LED changes and a voice message indicates the current intercom mode.

20

5. TROUBLESHOOTING

5.1 SOFT RESET

If your PACKTALK/SMARTPACK stops responding, reset it in one of these ways:

● Turning it off and then on again (see Getting Started on page 5).

● Using the supplied USB cable, connect your unit to the computer or wall charger for 30 seconds.

5.2 RESET PAIRING

This option deletes all paired units and devices.

To reset mobile device pairing:

1. Confirm your unit is in Standby Bluetooth intercom mode (LED flashes blue slowly).

If your unit is not in Bluetooth intercom mode, tap and . For more information see, Switching between

Intercom modes on page 20.

2. While in standby mode, press

for 5 seconds.

3. Press and for 2 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

To reset intercom pairing:

1. Confirm your unit is in Standby Bluetooth intercom mode (LED flashes blue slowly).

If your unit is not in Bluetooth intercom mode, tap and . For more information see, Switching between

Intercom modes on page 20.

2. While in standby mode, press

for 5 seconds.

3. Press and for 2 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

To reset DMC group pairing:

1. Confirm your unit is in DMC intercom mode (LED flashes green slowly).

If your unit is not in DMC intercom mode, press and .

2. While in standby mode, press

for 5 seconds.

3. Press and for 2 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

21

5.3 RESET TO FACTORY SETTINGS

This option deletes all paired units, devices and all configuration settings.

To perform a factory reset through the unit:

1. Check that your PACKTALK/SMARTPACK is in Standby mode (see PACKTALK/SMARTPACK

LEDIndications on page 26).

2. Simultaneously press

+ + for 5 seconds.

The LED flashes purple 5 times slowly, confirming that pairing has been reset.

5.4 FAQ

Additional answers to common problems can be found at www.cardosystems.com/support.

5.5 PERSONALIZING YOUR DEVICE

Get the most out of your PACKTALK/SMARTPACK by changing the settings and customizing your unit
according to your own personal preferences, using either of the following methods:

● Cardo Mobile App on iOS or Android devices.

● Cardo Community on Windows / Mac - minimum requirements - Windows® 7 / Mac OS X 10.8

● Unit buttons.

Cardo recommends you customize your settings before going out on the road. You can adjust any of these
settings as required after experiencing them under road conditions.

Object

AGC sensit ivity
(Off/Low/ Medium/High)

Audio priority
(A2DP/Bluetoot h
intercom)

Background Audio
Level

Bluetooth friendly
name

Create, join or leave a
group of
passengers/riders

Default Value Description

Medium AGC automatically adjusts

speaker volume according to
ambient noise and riding speed.
For example, when set to Low,
higher ambient noise will cause
the volume increase to kick in at
a higher level.

Bluetooth intercom Priority of audio source playing

through speakers. Either music
is not interrupted by an intercom
call, or vice-versa.

N/A Sets the background audio

volume when parallel audio
streaming is on (see Parallel

audio streaming in Bluetooth
mode (Enable/Disable) below).

PACKTALK/SMARTPACK Sets the name that appears on

your phone while pairing and in
the Cardo app.

Empty DMC intercom groups. For more

information, see Setting Up and

Using DMC intercom Groups on

page 12.

Cardo Mobile App

(iOS/Android)

ü ü

ü ü

ü û

ü ü

ü û

Community

Cardo

22

Object

Download the latest
firmware upgrade

FMBand According to Your Region If you are in Japan, select

Intercom Mode
(DMC/Bluetoot h)

Language According to Your Region Voice announcements and

Mobile priorit y Mobile 1 If you paired your unit to two

Parallel audio
streaming in Bluetooth
mode (Enable/Disable)

RDS (Enable/Disable) Disable Radio Data System allows the

Set speed dial numbers Empty Pre-set phone numbers for

Set the 6 FM radio
presets

Spoken Status
Announcement s
(Enable/Disable)

Default Value Description

N/A Stay up-to-date by downloading

software updates whenever a
new version is available.

Japan. Otherwise, select
Worldwide.

DMC Intercom DMC intercom and Bluetooth

intercom.

voice-assisted menus language
(see "Spoken Status
Announcements" below).

mobile phones, you must set
one of them as the default
phone for outgoing calls.

Disable You can hear two audio sources

simultaneously. For example,
hear GPS while listening to
music.

Note: Parallel audio streaming
may not work properly with
some iOS devices (i.e., music
player or GPS navigator) due to
connected device limitations.

radio to automatically retune to
the strongest frequency
available for the FM station you
are listening to when the signal
becomes too weak.

automatic dialing.

107.5 Pre-set FM radio stations.

Enable Voice announcements inform

you to whom or to what device
you are connected.

Cardo Mobile App

(iOS/Android)

û ü

ü ü

ü û

ü ü

ü û

ü ü

ü ü

ü ü

ü ü

ü ü

Cardo

Community

AGC and voice control performance vary based on environmental conditions, including riding speed, helmet
type and ambient noise. For improved voice control performance, minimize the wind impact on the microphone
by closing the visor and using the large microphone sponge.

5.5.1 SETTING THE DEFAULT MOBILE PHONE

If you paired your unit to two mobile phones, you must set one of them as the default phone for outgoing calls.

If you do not set a default phone, the phone that you first paired with your unit is automatically set as the
default phone.

23

To set the default phone:

● During a mobile call, press

for 5 seconds.

5.5.2 USING PARALLEL AUDIO STREAMING

With parallel audio streaming, you can hear GPS instructions during a mobile or Bluetooth intercom call, or while
listening to other audio sources, such as music or FM radio.

Parallel audio streaming may not work properly with some iOS devices (i.e., music player or GPS navigator)
due to connected device limitations.

Your PACKTALK/SMARTPACK sets the various audio sources to either foreground (volume remains the same)
or background (volume reduced) as described in the following table:

Mobile Phone 1/2 GPS Intercom 1 Intercom 2 Music FM Radio

Foreground Foreground

Foreground

1

Foreground Foreground

Foreground Background

Foreground Background

Foreground

Foreground Background

Foreground Background

Foreground

1

2,3

Foreground

2,3

Foreground

Background

4

Foreground

5

1

If you add an intercom call to a mobile phone call creating a conference call, the volume for both audio sources is

the same.

2

If you make two intercom calls simultaneously creating an intercom conference call, the volume for both audio

sources is the same.

3

If you make two intercom calls simultaneously creating an intercom conference call, you cannot hear the mobile

phone or GPS.

4

If you play music only, the music volume is not reduced.

5

If you play the FMradio only, the FM radio volume is not reduced.

In some cases, parallel audio streaming may not work properly due to connected device limitations (music
player or GPS navigator). For more information, visit www.cardosystems.com/support.

Cardo recommends that during a 3-way or 4-way Bluetooth intercom conference call, the rider who is
connected to only one intercom call listens for mobile phone and GPS announcements.

You cannot use music sharing for voice audio with riders during parallel audio streaming.

Music can be streamed in the background during an active DMC intercom call.

24

You can configure parallel audio streaming via the Cardo app or the Cardo Community.

5.5.3 AUDIO SOURCE PRIORITIES

If Parallel Audio Streaming is disabled, PACKTALK/SMARTPACK manages the audio sources you hear through
the speakers according to the following audio source priorities.

Priority Audio Source

Higher Priority

↑

Lower Priority

1

Phone calls and GPS temporarily mute DMC intercom, but group members remain part of the DMC intercom

Mobile phone, GPS device instructions
Intercom (DMC and Bluetooth modes) or Music
Music or Intercom (DMC and Bluetooth modes)

FM Radio

1

2

3

group.

2

When audio priority is set to Intercom, you cannot hear navigation app or SMS messages from your phone

during an ongoing intercom call.

3

When audio priority is set to A2DP (music), the intercom is disabled while listening to music (via A2DP). A rider

calling you by intercom hears a sound indicating you are not available.

Intercom modes all have the same priority, so ongoing intercom calls will not be interrupted by any other
intercom call.

If you paired your unit to two mobile phones (see Setting the Default Mobile Phone on page 23), music will be
shared from the mobile phone through which you last played music.

25

APPENDIX A. PACKTALK/SMARTPACK LEDINDICATIONS

Your PACKTALK/SMARTPACK operates in various modes. Each mode consists of a group of features currently
available for your use. For example, when PACKTALK/SMARTPACK plays music, it will be in music playing
mode, enabling features related to playing music such as skipping to the next and previous tracks.

Events are considered to occur whenever you operate a feature and when PACKTALK/SMARTPACK responds.
For example, turning on music is an event.

PACKTALK/SMARTPACK's current mode is indicated by the unit LEDs. You also hear voice announcements on
your unit for mode changes and events.

The following table shows LEDindications for modes and events according to the current battery state.

LED Flashing Battery State Mode or Event

Blue For 2 seconds Normal ● Rider B connected

● Set voice control to enabled

Blue Fast (three times) Normal

Low Battery
Charging

Blue Fast (repeating fast) Normal,

Low Battery
Charging

Blue Slow (repeated at 3-second intervals) Normal ● Standby

Blue Slow twice (repeated at 3-second

Normal ● Incoming/outgoing call (intercom or

intervals)

Green Fast twice (repeated at 1-second

intervals)

Normal or
Low Battery

Green Fast (repeating) Normal or

Low Battery

Purple For 2 seconds Normal

Low Battery
Charging

Purple Slow (5 times) Normal

Low Battery

Purple/Red Purple twice slowly, then red Charging ● Incoming/outgoing call (intercom or

Purple/Red Slow purple and red (repeating) Charging ● Standby

Red Slow twice (repeated at 3-second

Low Battery ● Incoming/outgoing call (intercom or

intervals)

Red For 2 seconds Normal or

Low Battery

Red Fast (repeated at 3-second intervals) Low Battery ● Standby DMC intercom

Red Fast (repeated at 3-second intervals) Low Battery ● Standby

Red Fast (repeating fast) Normal

Low Battery
Charging

Red Fast (3 times) Normal

Low Battery
Charging

Red For 2 seconds Normal

Low Battery
Charging

Red Remains on Charging ● Off

● Power on

● Pairing intercom rider B

mobile)

● Audio active (intercom, FM, A2DP, GPS)

● Active DMC intercom call

● Pairing DMC intercom

● Mobile pairing successful

● Mobile connected

● Reset pairing

mobile)

● Audio active (intercom, FM, A2DP, GPS)

mobile)

● Audio active (intercom, FM, A2DP, GPS)

● DMC intercom pairing failed

● Pairing intercom rider A

● Power off

● Rider A connected

● Set voice control to disabled

26

LED Flashing Battery State Mode or Event

Red/Blue Alternating fast Normal

● Pairing Mobile 1

Low Battery
Charging

Red/Blue Alternating slow Normal

● Pairing GPS 1

Low Battery

Red/Green Alternating fast Normal

● Pairing Mobile 2

Low Battery
Charging

Red/Green Alternating slow Normal,

● Pairing GPS 2

Low Battery

Yellow For 2 seconds Normal

Low Battery
Charging

● Intercom call attempted without

microphone or audio kit connected.

● DMC intercom pairing successful

27

6. GLOSSARY

Term/Abbreviation Description

A2DP Advanced Audio Distribution Profile (for music). A protocol for playing

music over Bluetooth.

AGC sensit ivity AGC (Automatic Gain Control) automatically adjusts speaker volume and

microphone sensitivity according to ambient noise and riding speed.

Device Mobile phone, GPS or music player.

DMC Dynamic Mesh Communications.

Intercom Mode (DMC/Bluetooth) DMC intercom or Bluetooth intercom.

Language Voice announcements and voice commands language.

Unit Cardo or non-Cardo Bluetooth Communication system.

Voice control Voice activation (by saying a word or phrase) of certain features for

hands-free operation.

Voice control sensitivity Adjusts your microphone sensitivity for voice activation while you are

riding.

28

7. SUPPORT

For additional information:

: www.cardosystems.com

* [e-mail]

( USA and Canada: 1-800-488-0363 / International: [phone]

To avoid potential problems and to receive our support and warranty coverage, we strongly recommend buying
our products only from authorized Cardo dealers.

Your favorite brick-and-mortar store is always your best bet. Unauthorized online resellers and online auction
sites such as eBay are not among Cardo’s authorized dealers, and purchasing our products from such sites
will be at your own risk. Cardo strives to provide quality products and exceptional customer service. We
select dealers who share that vision. Buying grey market items from unauthorized online dealers is
counterproductive and also adversely affects unsuspecting online consumers who may be purchasing used,
counterfeit or defective products or devices whose warranties are void. Protect your investment by purchasing
genuine Cardo and scala rider® products only from authorized dealers.

© 2018 Cardo Systems

All rights reserved. Cardo, the Cardo logo and other Cardo marks are owned by Cardo and may be registered. All
other trademarks are the property of their respective owners. Cardo Systems assumes no responsibility for any
errors that may appear in this document. Information contained herein is subject to change without notice.

29