Ce logiciel ne peut être employé que sous Windows® XP.
Este software solamente es compatible con Windows® XP.
Page 2
Read Carefully Before Using
CANON SOFTWARE LICENCE AGREEMENT
IMPORTANT: READ THIS AGREEMENT CAREFULLY BEFORE CLICKING “YES” AT THE BOTTOM OF THE SCREEN AND
INSTALLING THE SOFTWARE.
This agreement (“Agreement”) is a legal contract between you, either an individual or entity, and Canon Inc. (“Canon”)governing your use of this software program and “online” or electronic documentation, if any (collectively, the“SOFTWARE”).
BY CLICKING “YES” BELOW, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREETO THE TERMS OF THIS AGREEMENT, YOU MAY NOT INSTALL OR OTHERWISE USE THE SOFTWARE. IN SUCH CASE,CLICK “NO” BELOW, CLOSE THIS SET UP PROGRAM AND EXIT THIS SCREEN; IF YOU OBTAINED THIS SOFTWARETHROUGH A RETAILER, PLEASE RETURN THE PACKAGE TO WHERE YOU OBTAINED IT.
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You may make one copy of the SOFTWARE solely for backup purposes, or copy the SOFTWARE onto the permanentstorage device (e.g. hard disk) of your computer and retain the original for back-up purposes, provided that youshall reproduce on such backup copy the same copyright notice and other ownership legends exactly as and wherethey appear on the SOFTWARE as delivered. Any other copying of the SOFTWARE is a violation of this Agreement.
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proven to be defective upon inspection. The Replacement CD-ROM will be warranted for the remainder of the
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anyone other than the original user of the SOFTWARE.
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EXCEPT AS SPECIFICALLY SET FORTH HEREINABOVE, CANON, CANON’S SUBSIDIARIES, DISTRIBUTORS AND
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NEITHER CANON, NOR ANY OF CANON’S SUBSIDIARIES, DISTRIBUTORS OR DEALERS SHALL HAVE ANYOBLIGATION TO INDEMNIFY YOU AGAINST ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING THATTHE SOFTWARE OR USE THEREOF INFRINGES ANY INTELLECTUAL PROPERTY OF SUCH THIRD PARTY.TO THEFULL EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY RELEASE CANON, ITS SUPPLIER, CANON’SSUBSIDIARIES AND AFFILIATES, THEIR DISTRIBUTORS OR DEALERS FROM ANY AND ALL LIABILITY ARISING FROMOR RELATED TO ALL CLAIMS CONCERNING THE SOFTWARE OR ITS USE.
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This Agreement is effective upon your acceptance hereof by clicking “YES” below and remains in effect untilexpiration of all copyright interests in the SOFTWARE unless earlier terminated. You may terminate thisAgreement by destroying the SOFTWARE including any and all copies thereof. This Agreement shall alsoterminate without notice to you if you fail to comply with any of the terms of this Agreement. In the event thatthis Agreement terminates for your failure to comply, you must promptly destroy the SOFTWARE including anyand all copies thereof. In addition, Canon may enforce its other legal rights.
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The SOFTWARE is a “commercial item,” as that term is defined at 48 C.F.R. 2.101 (Oct 1995), consisting of“commercial computer software” and “commercial computer software documentation,” as such terms are usedin 48 C.F.R. 12.212 (Sept 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4(June 1995), all U.S. Government end users shall acquire the SOFTWARE with only those rights set forth herein.Manufacturer is Canon Inc./30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan.
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CLICKING “YES” BELOW AND SUBSEQUENTLY USING THE SOFTWARE, YOU AGREE THAT YOU HAVE READ THISAGREEMENT, UNDERSTOOD IT AND AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVESTATEMENT OF AGREEMENT BETWEEN YOU AND CANON CONCERNING THE SUBJECT MATTER HEREOF AND
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Contents
Read Carefully Before Using .......................................................................................... 2
AV/C Camera Storage Subunit-WIA Driver .................................................................. 51
DV Messenger ............................................................................................................ 51
4
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Read This First
Disclaimer
¡ While every effort has been made to ensure that the information contained in
this guide is accurate and complete, no liability can be accepted for any errorsor omissions. Canon reserves the right to change the specifications of thehardware and software described herein at any time without prior notice.
¡No part of this guide may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any other language in any form, by anymeans, without the prior written permission of Canon.
¡Canon makes no warranties for damages resulting from corrupted or lost data
due to mistaken operation or malfunction of the camcorder, the software,memory cards (MultiMediaCards or SD Memory Cards), personal computers, orperipheral devices, or due to use of a memory card not formatted by a Canoncamcorder.
Trademark Acknowledgements
¡Canon is a registered trademark of Canon Inc.¡Microsoft
Microsoft Corporation in the United Stated and/or other countries.
¡Other names and products not mentioned above may be registered trademarks
or trademarks of their respective companies.
¡AV/C Camera Storage Subunit is a standard for downloading and uploading
files using an AV device equipped with the IEEE1394. The driver complies withthe“AV/C Camera Storage Subunit Version 1.0” by the IEEE1394 TradeAssociation.
¡WIA stands for Windows Image Acquisition. WIA is a driver software for
downloading images from digital devices onto a computer. WIA is preinstalledon Windows XP.
®
and Windows® are either registered trademarks or trademarks of
Do not play the supplied CD-ROM(s) in any CD player that does not support dataCD-ROM(s). Playing the CD-ROM(s) in an audio CD player (music player) coulddamage the speakers. It is also possible to suffer from hearing loss from listeningwith headphones to the loud sound of a CD-ROM played on a music CD player.
3About This Manual
¡In this manual, the operating modes of camcorders are described as following:
–TAPE CAMERA mode: Mode for recording video and sound to tape.–TAPE PLAY (VCR) mode: Mode for playing back video and sound recorded on
a tape.
– CARD PLAY (VCR) mode: Mode for playing back images recorded on a
memory card.
¡ Please note that the screens used in this manual may change.
5
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Read This First
Required Accessories
You need following items for using the Software:
•Digital Camcorder
•DV NETWORK SOLUTION DISK (Supplied)
•DV (IEEE1394) Cable (Commercially available)Refer to the instruction manual of your computer for the type of the DV cable.
4-pin:
6-pin:
•Speaker or Headphones (when using DV Messenger)
Requirements for Using the DV Messenger
To use DV Messenger, it is required that Windows XP is installed and WindowsMessenger 4.5 or higher operates correctly.Make sure to confirm the following before installing the DV Messenger.
1.Windows XP and Windows Messenger 4.5 or higher are installed*.
2.Windows Messenger operates and its videoconference function can be usedwith a digital video camcorder.*
3.If you are using a router for Internet connection: your router is UPnP (UniversalPlug and Play) compatible.**(Some modems are equipped with a router function. For details, refer to themanual of the modem.)
*This software is compatible with Windows XP only. It cannot be used with
other Operating Systems. Furthermore, Windows Messenger 4.5 or higher isrequired. Establish an environment that allows the use of this software. Pleaseconsult Microsoft for details.
** This software requires an UPnP (Universal Plug and Play) compatible router. It
cannot be used with other routers. For details, consult your Internet serviceprovider, telephone carrier or router manufacturer, or refer to the manual ofthe router.
Caution:
¡Be aware that your contact can access the contents of the tape or memory card
in your camcorder when using DV Messenger.
6
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System Requirements
OS:Microsoft Windows XP Home Edition or Professional
Proper operation is not guaranteed on an OS that hasbeen upgraded from a previous version.
CPU:Pentium 500 MHz or better (800 MHz or better
recommended)RAM:128 MB or more (256 MB or more recommended)Free Hard Disk Space:• AV/C Camera Storage Subunit-WIA Driver: 1 MB or more
• DV Messenger: 100 MB or moreDisplay:800 × 600 pixels/High Color (16 bit) or betterInterface:IEEE1394 (OHCI compliant)Others:Windows Messenger Version 4.5 or higher, sound
function, Internet connection**Using a standard dial-up connection is possible, but we
recommend using a broadband connection to theInternet.
Cautions:
¡Proper operation is not guaranteed on a dual CPU PC or on a user-built PC.¡Proper operation is not guaranteed for all computers that meet the above
requirements.
¡A CD-ROM drive is required to install the software.¡Connect the camcorder directly to the computer using a DV (IEEE1394) cable.¡The connection may not operate correctly if the camcorder is connected via a
repeater or other IEEE1394 devices.
¡Do not connect two or more camcorders to the same computer via the
IEEE1394 interface. The connections may not operate correctly.
¡Do not connect two or more IEEE1394 devices to the same computer. The
connections may not operate correctly.
¡Do not connect another IEEE1394 device while the AV/C Camera Storage
Subunit-WIA Driver is operating. The connection may not operate correctly.
E
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What Can Be Accomplished With the Software
This topic introduces the main features of the software contained on the DV
NETWORK SOLUTION DISK.
AV/C Camera Storage Subunit-WIA Driver
Canon camcorders only (refer to the table on the next page)
The AV/C Camera Storage Subunit-WIA Driver is a software that allows you to useyour camcorder as a card reader/writer by connecting camcorder and computer,both equipped with a DV (IEEE1394) terminal, with a DV (IEEE1394) cable.
■Downloading Files from Memory Card to Computer (
■Uploading Files from Computer to Memory Card (
23)
28)
DV Messenger
The DV Messenger is a software that operates with Windows Messengerpreinstalled on Windows XP. You can use following operations with your digitalcamcorder via the Internet.
■Real-Time Video Communication (Videoconference) (
You can use your camcorder and computer for real-time video and voicecommunication.
■Sending Movies ( 33)
You can send video and sound recorded with the camcorder via the Internet.
■Camcorder Operation ( 43)
Canon camcorders only (refer to the table on the next page)
You can operate the camcorder connected to your computer and thecamcorder connected to your contact's computer. (Your contact needs to haveDV Messenger installed.)
■Transferring Files ( 47)
Canon camcorders only (refer to the table on the next page)
You can transfer files from a memory card in the camcorder of your contact toyour computer. (Your contact needs to have DV Messenger and the AV/CCamera Storage Subunit-WIA Driver installed.)
33)
8
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* Requirements:
AV/C Camera Storage Subunit-WIA Driver: Can be used with camcorders with anasterisk (*) below.Camcorder operation: Camcorders listed below can be operated from with the DVMessenger.File transfer: If your contact has a camcorder with an asterisk (*) below, you cantransfer files from the memory card in the camcorder of your contact to yourcomputer.
E
ELURAGL1OPTURA PiZR10ELURA2 MCELURA2ZR30 MC
Availability differs from area to area. Please refer to the Canon homepage forlatest camcorder models.
ZR45 MC*ZR47 MC KR*ZR40ELURA40 MC*GL2*OPTURA200 MC*
Free Download
If the person you wish to communicate with does not have DV Messenger, it canbe downloaded from the Canon Homepage.
http://www.canondv.com/
Read Carefully
¡If you leave the camcorder turned on for a long time, heat generation may
cause damage to the camcorder. Turn off the camcorder after use.
¡Tapes may be damaged if left in the camcorder for a long time. Do not leave
tapes in the camcorder to prevent damage.
9
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Installing the Software
Installing from the DV NETWORK SOLUTION DISK
With this procedure, the DV Messenger will be installed and the driver files for theAV/C Camera Storage Subunit-WIA Driver will be copied to your computer. Forthe installation procedure of the AV/C Camera Storage Subunit-WIA Driver, see p.
12.
Installation Precautions:
¡DV Messenger cannot be installed with Windows Messenger older than version 4.5.
Download the latest version from the Microsoft homepage and update yourWindows Messenger if necessary. Please consult Microsoft for details.
¡Do not connect the camcorder to the computer when installing from the DV
NETWORK SOLUTION DISK.
¡Close all programs that are running before copying the driver files.¡Users of Windows XP Professional must first log in as an Administrator to install
Set the DIGITAL VIDEO SOLUTION DISK in the computer’s CD-ROM drive.
•If the version of your Windows Messenger is older than 4.5, a dialogappears indicating that DV Messenger cannot be installed. If you wish toinstall only the AV/C Camera Storage Subunit-WIA Driver, close the dialogand proceed with the installation.
•A dialog prompting you to choose your language appears automatically.
•From the [start] menu, select [MyComputer] and check if the cameraicon appears. If the camera icondoes not appear, the installation hasnot been completed properly.Uninstall (
driver (
16) and reinstall the
10).
Caution:
¡Still images/movies recorded onto the memory card or downloaded to the hard disk
are important original data files. Create a copy of these files first before working onthem on your computer.
■If the Driver Has Been Installed Properly
¡If a memory card is inserted into the camcorder, the [Scanner and Camera Wizard]
opens automatically. Proceed to step 5 “Downloading Still images/Movies to aComputer” (
¡If no memory card inserted in the camcorder, following dialog appears. Click [OK]
to close the dialog.
23).
E
¡If a WIA-compliant application software is already installed, a dialog for selecting an
application appears. We recommend selecting the [Scanner and Camera Wizard].Click [OK], and the [Scanner and Camera Wizard] starts. Proceed to step 5 of“Downloading Still Images/Movies to a Computer” ([Scanner and Camera Wizard] automatically each time you connect the camcorderto the computer, put a check mark next to [Always use this program for this action].
23). If you wish to start
13
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Installing the Software
■ Setting the Application Not to Start Automatically
When you install the driver, the computer is set to automatically start an applica-tion each time you connect the camcorder to the computer. Use the followingprocedures to change the setting.
If [Canon Camera Storage Device] appears under [Imaging
6.
devices] and/or [Other devices] categories, use the followingprocedures to delete it.
1.Right-click the mouse button on [Canon Camera Storage Device] and
select [Uninstall].
19
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Uninstalling the Software
2. In the confirmation dialog, click [OK] and close [System Properties] and
[Device Manager].
•Remove all copies of the [CanonCamera Storage Device] iconthat appear in the [Other de-vices] or [Imaging devices]categories, or that appear morethan once in one category.
appears in place of the asterisk (*)above. You will also find another filecalled [Oem*.pnf], which will havethe same number as the [Oem*]file. The two constitute one set.There may be many file sets startingwith“Oem”.
•The Windows Notepad program will
start and show the file contents.Click each [Oem*] file until you findthe one that contains “; AV/CCamera Strage WIA driver” in itsfirst line. When you have found thecorrect file, delete the file set.
1.Close the Notepad window.
2.Right-click the mouse button andselect [Delete].
¡The [Inf] folder contains numerous files that are critical to the computer’s operation.
Be extremely careful not to delete the wrong files. If you delete the wrong file, youmay be unable to restart Windows.
21
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Connecting the Camcorder to a Computer
Connection Precautions:
¡Make sure the camcorder is being powered by the compact power adapter before
connecting it to a computer.
¡Do not connect any devices to the camcorder‘s USB terminal when connecting the
camcorder to the computer using the DV terminal.
¡If the AV/C Camera Storage Subunit-WIA Driver is installed on the computer and
you connect your camcorder to the computer using a DV cable and set it to CARDPLAY (VCR) mode, [Canon Camera Storage Device] (camera icon) or [Canon DVCamcorder] (camcorder icon) appears in the explorer view. If the driver is notinstalled, only the [camcorder] icon appears.
Camera icon: You can downloadstill images/movies from a memorycard to the computer.
Camcorder icon: You can playbackstill images/movies recorded on atape on the computer.
Attach the DV cable to the computer’s IEEE1394 terminal andthe camcorder’s DV terminal.
•You do not need to turn off the computer for this procedure.
•Refer to your computer manual for the location of the computer’s
IEEE1394 terminal.
•See your camcorder’s instruction manual for connecting instructions.
DV Terminal on theCamcorder
22
DV (IEEE1394) cable
CamcorderEnd
IEEE1394 Terminalon the Computer
ComputerEnd
4-pin:
6-pin:
Page 23
Downloading Still Images/Movies to a Computer
Cautions:
¡Observe following precautions when the camcorder’s card access indicator is
flashing (the camcorder is reading or writing from or to the memory card). Failure todo so may cause memory card data to become corrupted.
–Do not remove the memory card or detach the DV cable.–Do not turn off the camcorder or the computer.–Do not change the position of the POWER switch or the TAPE/CARD switch.
¡Format the memory card with the camcorder.¡If numerous still images/movies are contained in the memory card, it may take a
while until the [Scanner and Camera Wizard] opens.
¡If still images not recorded with Canon digital camcorders are contained in the
memory card, their thumbnails (small images) may not be displayed correctly in the[Scanner and Camera Wizard].
¡If you select [Canon Camera Storage Device] in the explorer view, folder contents
may not be displayed correctly. In this case, right-click the mouse button on thefolder and select [Refresh].
¡Still images cannot be uploaded to the memory card using the [Scanner and Camera
Wizard].
¡Do not rotate the still images recorded on a memory card in [Windows Picture and
Fax Viewer] or [Scanner and Camera Wizard] or in Windows Explorer. The fileformat of the original image will be changed, and the recording information of thestill image may be lost. The still image can no longer be displayed in the camcorder.
¡Still images/movies written to the memory card or downloaded to the hard disk are
important original data files. Create a copy of the file first before working on it onyour computer.
¡If the following message appears, check if the memory card is correctly inserted into
the camcorder. If so, disconnect the camcorder from the computer and reconnect it.
E
AV/C Camera Storage
Subunit-WIA Driver
Downloading with the [Scanner and Camera Wizard]
You can download still images/movies from the memory card to the computerusing the [Scanner and Camera Wizard] (only images recorded to the memorycard with your Canon camcorder).
Open a folder, right-click the mouse in the folder and select[Paste].
27
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Uploading Files from the Computer to the Memory Card
Cautions:
¡If you are using an SD Memory Card, make sure the protect switch is set to allow
recording.
¡When uploading files to the memory card, keep the file name within 8 characters.
Depending on the extension (4 characters or more), files may not be uploaded.
¡Files cannot be uploaded to the memory card by dragging and dropping them into
a folder in the memory card.
¡Files may not be uploaded to the memory card depending on file type and size.¡Still image/movies uploaded to the memory card may not be played back on the
camcorder depending on file type and size.
¡If you download a still image/movie from the camcorder to the computer and
upload it again to the camcorder:
–The still image/movies may not be played back on the camcorder.–The DPOF setting before downloading is cancelled.
Confirm that your camcorder is displayed and click [Cancel].
•If you are using a Canon camcorder,
check if [Canon DV Device] isdisplayed.
•If [Canon DV Device] does not
appear, click list and check if [Canon DV Device]is listed.
•If [Canon DV Device] is not listed,
perform [Windows MessengerAudio Update]. Please consultMicrosoft for details.
to display the device
Disabling the Firewall
■About the Firewall
The firewall is an important security system that protects your computer bylimiting or preventing access by other computers on the Internet. If you disablethe function, other computers may be able to access the files on your computer,or write files onto your hard disk. Disable the firewall before using the DVMessenger, and enable the firewall after use.
Caution:
¡If an anti-virus software is installed on your computer, the firewall of the software
may be active. In such case, you need to deactivate its firewall function. For furtherdetails, refer to the instruction manual of the respective software.
This is the DV Messenger‘s control panel. Use the buttons on this window tooperate the camcorder connected to your computer and the camcorder con-nected to the computer of your contact.
1728
3
65
1[Local] ButtonDisplays the control panel of your camcorder. This
button cannot be selected if a non-Canoncamcorder is connected.
2[Remote] ButtonDisplays the control panel of the camcorder
connected to your contact's computer. Thisbutton cannot be selected if your contact is notusing DV Messenger or a non-Canon camcorder.
3[Local] SectionThe mode of your camcorder is highlighted (only
if a Canon camcorder is connected).
4[Remote] SectionThe mode of the camcorder of your contact is
highlighted (only if your contact is using DVMessenger or Canon camcorder).
5
[Allow Remote Control]
6
[Always On Top] Button
7[Minimize] ButtonThis minimizes the size of the DVM panel. To
This selects whether you allow your contact tooperate your camcorder. Appears when theoperating panel of your camcorder is displayed byclicking [Local]. The default setting is to not allowremote control.
This selects whether to display the DVM panelalways in front of other windows.
display the DVM panel again, double-click the DV
Messenger icon on the taskbar, or click the DV
Messenger icon and select [Control Panel Open]
from the displayed menu.
4
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8[Close] ButtonThis closes the DVM panel. To display it again,
double-click the DV Messenger icon on thetaskbar, or click the DV Messenger icon andselect [Open Control Panel] from the displayedmenu. This does not end the DV Messenger(
50).
Taskbar
When DV Messenger is started, the [DV Messenger] task and [DV Messenger] iconappear on the taskbar.
12
1DV Messenger taskAppears when the DV Messenger panel is
displayed or minimized. If it is minimized, itappears when you click this task.
2DV Messenger iconA list of menus appears when you click this icon.
If the DVM panel is not displayed on the screen, itappears when you double-click this icon.
E
41
DV Messenger
Page 42
Screen Displays
DV Messenger Icon Menu
When you click the DV Messenger icon in the taskbar, a list of menus appears.
12345
1About DV MessengerDisplays the version of the DV Messenger.2Help TopicsDisplays the DV Messenger's help topics.3Control Panel OpenDisplays the DV Messenger panel on the screen.4DisconnectDisconnects the communication between you
and your contact. The [Conversation] windowdisappears.
5ExitExits the DV Messenger.
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Operating Camcorders With DV Messenger
You can operate the camcorder connected to your computer and the computer
connected to your contact's computer with the DV Messenger.If you wish to operate the camcorder of your contact, ask your contact to place a✓ (checkmark) to the
Operating Availability
Your Camcorder
Canon DigitalCamcorder
Non-Canon DigitalCamcorder
Caution:
¡Depending on the condition of the communication line during videoconference,
video picture and sound may appear interrupted or sound may be delayed.
Note:
¡If the camcorder is set to a mode other than TAPE CAMERA, you cannot send video
or sound to your contact. In such case, use instant messaging on the lower part ofthe [Conversation] window to communicate with your contact.
before [Allow Remote Control].
Your Contact’s Camcorder
Canon Digital Camcorder
Non-Canon DigitalCamcorder
Canon Digital Camcorder
Non-Canon DigitalCamcorder
You can operate your andyour contact’s camcorder.
You can only operate yourcamcorder.
You can only operate thecamcorder of your contact.
You cannot operate eithercamcorder.
E
The instant messaging conversationis displayed here
Enter your instant message here
DV Messenger
43
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Operating the Camcorders With DV Messenger
In [CAMERA] Mode
If the camcorder connected to your computer is set to TAPE CAMERA mode, youcan send live video recording to your contact and perform a videoconference(
33). You can also adjust the camcorder's zoom and focus from the DVM
To operate your contact‘s camcorder (when set to TAPE CAMERA mode):
Click the [Remote] button on the DVM panel.
■The [CAMERA] Operating Buttons
12
435
1Zoom W (wide angle)The subject becomes smaller.2Zoom T (telephoto)The subject becomes bigger.3Focus ModeSelects autofocus or manual focus. Click the
(checkbox) to change to manual focus. (Manualfocus cannot be selected if the camcorder is setto “Easy Recording” program.)
4Focus (Close)Brings the focus point closer. (Cannot be used
with autofocus.)
5Focus (Far)Brings the focus point farther. (Cannot be used
with autofocus.)
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In [VCR] Mode
If the camcorder connected to your computer is set to TAPE PLAY (VCR) mode,you can send video and sound recorded on a tape to your contact. You can alsoadjust the tape speed from the DVM panel while monitoring the picture in the[Conversation] window.If the camcorder of your contact is set to TAPE PLAY (VCR) mode, click the[Remote] button to control the tape operation of your contact's camcorder fromyour DVM panel.
Cautions:
¡You cannot send video or sound recorded in extended recording modes (SP/LP).
If you play back a tape recorded in extended recording modes, the picture in the[Conversation] window may be distorted.
¡The buttons on the DVM panel cannot be operated if no tape is inserted into the
camcorder.
¡If your contact fast forwards, rewinds or stops the tape during playback, Windows
Messenger will continue to show the last picture. If the tape is played back again,the playback picture appears.
¡Depending on the camcorder, Windows Messenger may produce noises such as
buzzing sound when you pause playback or use the speed control. This is not amalfunction.
If the camcorder connected to your contact‘s computer is equipped with a filetransfer function, and the camcorder is set to CARD PLAY (VCR) mode, you cantransfer files recorded on the memory card in that camcorder to your computer.
Cautions:
¡Obtain the permission of your contact first before transferring files.¡File transfer can only be used with Canon camcorders equipped with the file transfer
function (DV NETWORK SOLUTION DISK (
¡If your camcorder is equipped with the file transfer function and the AV/C Camera
Storage Subunit-WIA Driver is installed, you can check the contents of the memorycard with Windows Explorer.
¡When your camcorder is set to CARD PLAY (VCR) mode, you cannot operate it from
the DVM panel.
¡File transfer may not work depending on the Internet connection, file type or file size.¡When files are being transferred from your camcorder to the computer of your
contact, the DVM panel shows that file transfer is in progress with moving graphics.Make sure that the graphics are not moving when changing the camcorder fromCARD PLAY (VCR) mode to another mode.
¡If your contact has started an application using the file transfer function (e.g.
Scanner and Camera Wizard), you cannot transfer files with the DV Messenger.Retry after your contact has closed the application. When an application using thefile transfer function is started, DV Messenger may not recognize the memory cardcorrectly.
Click the DV Messenger icon on the taskbar and select [Exit]from the displayed menu.
•DV Messenger closes.
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Troubleshooting
AV/C Camera Storage Subunit-WIA Driver
Regarding Installation of the AV/C Camera Storage Subunit-WIADriver
?The Canon camcorder is connected to the computer via a DV cable, but
is not recognized by the computer.
➜Check if the camcorder is set to CARD PLAY (VCR) mode.
➜If the IEEE1394 port did not come preinstalled, check if the IEEE1394
adapter is correctly installed.
➜Check if the DV (IEEE1394) cable is correctly connected.
➜Check if a USB cable is connected to the camcorder. Disconnect the USB
cable.
➜The driver is not correctly installed. Uninstall (
(
10).
?Cannot find the driver files.
➜The driver files were not correctly copied to the computer. Insert the CD-
ROM and copy the files to the computer again.
?The computer cannot read the images on the memory card.
➜Check if the memory card is correctly inserted into the camcorder.
When downloading still images/movies from the memory card tothe computer
16) and reinstall the driver
E
?Canon Camera Storage Device is not recognized.
➜The memory card cover is open. Disconnect the DV cable from the camcorder,
close the memory card cover, and reconnect the camcorder to the computer.
When uploading files from the computer to the memory card
?Cannot upload the file to the memory card.
➜There is not enough memory space available on the memory card.
➜You are using a SD Memory Card and the protect switch is set to write-
protection. Change the position of the protect switch.
DV Messenger
?If you are using a Canon camcorder, [Canon DV Device] does not appear
in the [Audio Tuning Wizard] dialog.
➜ Check if the camcorder is correctly connected to the computer using the
DV cable.
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Troubleshooting
➜ Check if the POWER switch is in a position other than OFF.
➜You have not performed the [Windows Messenger Audio Update].
Please consult Microsoft for details
?The DVM panel does not change to [CARD] mode even if the camcorder
is set to CARD PLAY (VCR) mode.
➜If you are using a Canon camcorder, check if the AV/C Camera Storage
Subunit-WIA Driver is correctly installed.
1.Set your camcorder to CARD PLAY (VCR) mode.
2.From the [Start] menu, click [My Computer].
3.Check if [Canon Camera Storage Device] appears under [Scanners andCameras].
•If [Canon Camera Storage Device] does not appear, install the AV/CCamera Storage Subunit-WIA Driver.
?The video picture does not appear in the [Conversation] window even
though the video picture is shown in the camcorder’s display.
➜Check if your camcorder is correctly connected to the computer with an DV
cable.
➜Windows Messenger may not be able to receive video and sound if you
have changed the operating mode of the camcorder duringvideoconference. Click [Stop Camera] and then [Start Camera] to restartthe videoconference.
➜Some Canon camcorders are equipped with a extended recording function
(
SP/LP). The extended recording modes are not supported by WindowsMessenger. If you are using the camcorder in TAPE CAMERA mode, makesure that the recording mode is not set to are using the camcorder in TAPE PLAY (VCR) mode, make sure that theplayback tape has been recorded in SP or LP mode.
➜Check if [Camera] is correctly set in the [Audio Tuning Wizard]. Click [Stop
Camera] in the [Conversation] window. Reset the setting in the [AudioTuning Wizard]. Click [Start Camera] to restart the videoconference.
SP or LP in the menu. If you
?I receive the video picture of my contact in the [Conversation] window,
but not the sound.
➜If your contact is using a camcorder supporting the memory card function,
ask if the camcorder is set for recording to a tape (e.g. the TAPE/CARDswitch is set to TAPE).
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➜ Check the position of the speaker volume
lever in the [Conversation] window. Movethe lever to the right until the volumeindicator on the right operates.
➜Check if the sound device is set to [Mute] in the [Control Panel].
1.From the [Start] menu, select [Control Panel].
2.Select [Sounds, Speech, and Audio Devices].
E
3.Click [Adjust the System Volume].
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Troubleshooting
4. Check if [Device Volume] is set to [Mute].
➜Click [Stop Camera] and interrupt the videoconference. Ask your contact to
check his/her microphone settings in the [Audio Tuning Wizard].
?My contact is receiving the video picture, but not the sound.
➜If you are using a camcorder supporting the memory card function, check if
the camcorder is set for recording to a tape (e.g. the TAPE/CARD switch isset to TAPE).
➜Check the position of the microphone volume lever. Move the lever to the
right until the volume indicator on the right operates.
➜If you are using a Canon camcorder, click [Stop Camera] and check whether
[Canon DV Device] is selected in the [Audio Tuning Wizard]. Click [StartCamera] to restart the videoconference.
➜Ask your contact to check the settings of the speakers. See “I receive the
video picture of my contact in the [Conversation] window, but not thesound.” for what your contact should do.
?There is an echo on the sound.
➜If you are using speakers, depending on the volume and microphone
sensitivity, the sound from the speakers may be picked up by themicrophone, producing an echo. Change the direction or volume of themicrophone, or move the camcorder away from the speakers. Werecommend using headphones instead of speakers.
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? Cannot set the sound to mute.
➜Sound may still be send to your contact even if the microphone volume
lever is moved completely to the left and the volume lever indicates that itis set to mute. Move the lever to the right and back to the left; no soundshould be send to your contact now.
?There are anomalous noises when the tape is set to playback pause or
played back using the speed controls.
➜Depending on the camcorder, Windows Messenger may produce
anomalous noises such as buzzing sound when you pause playback or usethe speed controls. This is not a malfunction.
?The focus buttons on the DVM panel cannot be operated in TAPE
CAMERA mode.
➜If the Canon camcorder is set to [ (Easy Recording) program, focus cannot
be adjusted manually. Set the program selector to
Q (program AE).
E
?The camcorder turns off during use in TAPE CAMERA mode.
➜If the Canon camcorder set to TAPE CAMERA mode and a recordable tape
is inserted, the camcorder automatically turns off after a certain time toprotect the tape and video heads. When using the camcorder in TAPECAMERA mode, unload or write-protect the tape.
?During file transfer, the dialog indicating the progress does not change.
➜If the size of the file is big, it may take time for transferring the file from
your contact‘s memory card to your computer. In such case, the dialog doesnot change. The dialog will change after a while when the transfer starts.
?Can‘t transfer a file.
➜ There is no memory card inserted into your contact's camcorder.
➜ There are no files recorded on the memory card in your contact‘s
camcorder.
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Troubleshooting
➜ If the memory card cover is open, file transfer may not work. Ask your
contact to close the memory card cover.
➜If a application software using the file transfer function (such as [Scanner
and Camera Wizard]) is started on the computer of your contact, youcannot use the file transfer function. Ask your contact to close theapplications.
➜If a dialog for selecting an application to start when connecting the
camcorder is displayed on the computer screen of your contact, you cannotuse the file transfer function. Ask your contact to close the dialog.
?Can‘t operate the camcorder.
➜If you cannot operate the camcorder of your contact, your contact may not
have placed a ✓ (checkmark) to the
➜Check if the camcorder is correctly connected to the computer.
➜The firewall is not disabled on your and/or your contact's computer (
➜If an anti-virus software is installed on the computer, the firewall function
of the software may be active. In such case, deactivate the firewall functionof the software. For details, refer to the instruction manual of therespective software.
➜If the Canon camcorder is set to TAPE CAMERA mode, some camcorders
will enter the demonstration mode after a certain time. During demonstra-tion, you may not be able to operate the camcorder from the DVM panel.Operate the zoom lever on the camcorder to cancel the demonstration.
before [Allow Remote Control].
30).
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CANON INC.
U.S.A.Canon U.S.A., Inc.
CANADACanon Canada Inc.
ASIACanon Hong Kong Co., Ltd.
Canon Customer Care CenterTel (US): 1-800-828-4040(Mon.-Fri., 9 AM to 8 PM Eastern Time)
Tel (Canada): 1-800-OK-CANON (1-800-652-2666)
9/F, The Hong Kong Club Building, 3A Chater Road,Central, Hong KongPhone: 852-2739-0802Fax: 852-2369-7701