Canon VB-R13VE, VB-R13, VB-R12VE Operation Guide

ENGLISH

Network Camera

Operation Guide

This User Manual should be read before using the network camera.

Introduction

Thank you for purchasing a Canon Network Camera (hereafter referred to as the camera)*. This “Operation Guide” explains the camera settings and operations. Read this guide carefully before using the camera to ensure correct use. Also, be sure to read the files in the LICENSE folder on the Setup CD-ROM.

* The cameras described in this guide may include models not be sold in your country and region.

For the latest information on this product (firmware and included software, user manuals, operating environment, etc.), please refer to the Canon website.

Precautions for Use (Disclaimer)

 Disclaimer

To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be responsible for any financial losses that may be incurred as a result of the loss of recorded information or images, regardless of the internal or external cause of the loss.

EXCEPT AS SET FORTH IN THE LIMITED WARRANTY ACCOMPANYING THE CAMERA AND WITHOUT DETRACTING FROM ANY RIGHTS A CONSUMER MAY BE ENTITLED TO, AND TO THE FULL EXTENT PERMITTED BY LAWS AND REGULATIONS: (1) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL IN THIS MANUAL OR WITH REGARD TO THE USE OF THE CAMERA INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR NONINFRINGEMENT AND (2) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE RESULTING FROM THE USE OF THIS MATERIAL OR THE CAMERA.

 Network Security

The user is responsible for the network security of this product and its use. Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.

• Change the password of the camera periodically.

• Change the HTTP or HTTPS port number of the camera.

• Limit access to the camera by network devices.

 LEGAL NOTICE

The user is responsible for compliance with all applicable laws and regulations governing privacy protection and publicity rights implicated by the use of this product. In some cases, camera and/or audio monitoring or recording may be restricted or prohibited by the law or regulation, the details of which differ by country and region. Before installing the product, users should consult the laws and regulations of their country and region, including state and/ or local laws and regulations in such country and region, to ensure that the product is installed in a manner compliant with all applicable legal requirements. The built-in microphone should be switched off if required by local law or regulation. Do of privacy, such as bedrooms, dressing rooms and rest rooms.

The product should be installed in such a manner that it is clearly visible to all persons whose images and voices are monitored by the product. In addition, signage prominently displayed in close proximity to the product and clearly

not install the product in any spaces where occupants or visitors may reasonably have an expectation

visible to all persons monitored by the product should inform such persons that the product records both their

R13

images and their conversations.

Please be advised that Canon shall not be liable in any way in the event of a dispute between any user and any third party concerning the installation of the product or camera and/or audio monitoring or recording.

 Copyright

Videos, images or sounds recorded with your camera may not be utilized or published without consent of copyright holders, if any, except in such a way as permitted for personal use under the relevant copyright law.

 Use of Included RM-Lite Software

Flaws or other problems with RM-Lite may result in recording failure or destruction or loss of recorded data. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.

 Product Parts Life

Movable parts of this product (e.g., pan/tilt mechanism) as well as its electronic components may require replacement at an earlier period, according to where the product is installed, and how it is used. Please refer to the Canon website for a reference as to the lifespan of the parts in relation to how the product is used.

R12

License Agreement for Included Software

For information on the License Agreement for Included Software, refer to the following files in the BundledSoftware folder in the Included Setup CD-ROM LICENSE folder.

Software Type File Name

Camera Management Tool

Recorded Video Utility

Network Video Recording Software RM-Lite RM-Lite-E.txt

This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or implied for any other use for MPEG-4 standard.

VBTools-E.txt

Trademarks

• Canon and the Canon logo are registered trademarks of Canon Inc.

• Microsoft, Windows, Windows Vista, Internet Explorer, Windows Server, Windows Media and ActiveX are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.

• Windows is legally recognized as the Microsoft Windows Operating System.

• This product comes with exFAT, a licensed file system technology from Microsoft.

• SD, SDHC, SDXC, microSD, microSDHC and microSDXC logos are trademarks of SD-3C, LLC.

•ONVIF

• All other company or product names used in this manual are trademarks or registered trademarks of their respective holders.

is a trademark of Onvif, Inc.

Open Source Software

The product (camera and included RM-Lite) contains Open Source Software modules. For details, please refer to “ThirdPartySoftware-E.pdf” in the OpenSourceSoftware folder in the LICENSE folder on the Setup CD-ROM. Each module’s license conditions are also available in the same folder.

Software under GPL and LGPL

If you would like to obtain the source code under GPL/LGPL, please contact us at nvsossg@canon.co.jp following information in English or Japanese:

1. Product name and firmware version.

2. Name of the software module or modules you would like to obtain.

You can obtain the source code for at least three years from the day you purchased this product. Please note we may bill you for any costs we incur in providing you the source code.

and provide the

Security Export Control

This product is subject to security export control. Therefore, to export or carry it overseas may require an authorization by governmental agencies.

User Manuals

Types of User Manuals

The following describes the different camera user manuals.

Included User Manuals

Installation Guide

This describes precautions and procedures for installing the camera. Sections you should reference in this guide will be marked “Installation Guide”.

Guides Included on the Setup CD-ROM

Operation Guide (This Guide)

This explains the camera initial settings, camera angle settings, camera viewer operations, settings on the Setting Page, and troubleshooting, etc.

Mobile Camera Viewer Operation Guide

This explains details on how to use the Mobile Camera Viewer.

Appendix – Specifications

This lists the camera specifications.

Camera Management Tool User Manual

This explains details on how to use the Camera Management Tool.

Recorded Video Utility User Manual

This explains details on how to use the Recorded Video Utility.

Network Video Recording Software RM Series Administrator Manual

This explains details on how to use the RM-Lite video recording software (P. 22).

 Notes

1. Any unauthorized reproduction of this guide is prohibited.

2. The contents of this guide are subject to change without any prior notice.

3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative.

4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.

How to Use This Operation Guide

The assumed reading format of this operation guide is on a computer screen.

 Software Screenshots

The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the actual screens displayed. Descriptions use Windows 8.1 for the operating system, Internet Explorer 11 for the web browser, and the VB-M50B for sample screens. The video size set selected for explanations is [1280 x 720 / 640 x 360 / 320 x 180]. If using a different video size set, substitute those sizes.

Symbols Indicating Camera Models

R13

R12

M50

H652

H651

 Symbols Indicating Camera Models

Explanations that differ depending on the camera model are indicated by the camera name and the following symbols.

Symbol Camera Model

VB-R13VE, VB-R13

VB-R12VE

VB-M50B

VB-H652LVE

VB-H651V

 Symbols Indicating Safety Precautions

This section explains the symbols used in this guide. The following symbols used in this guide indicate information for safe use of the product, as well as important and supplemental information the user should know. Be sure to read and understand this information when using the product.

Symbol Meaning

Warning

Caution

Important

Failure to follow the instructions indicated by this symbol may result in death or serious injury. Be sure to follow these warnings to ensure safety.

Failure to follow the instructions indicated by this symbol may result in injury. Be sure to follow these precautions to ensure safety.

Failure to follow the instructions indicated by this symbol may result in property damage. Be sure to follow these precautions.

Cautions and restrictions during operation. Make sure to read these carefully.

Note

Supplementary descriptions and reference information.

Safety Precautions

This section explains precautions that must be followed when using the camera. If they are not followed, injury, death and/or property damage may occur. Read the following information carefully and be sure to follow the precautions.

Important Warnings

Caution

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

The AC adapter (sold separately) can be connected to the camera from a standard AC power outlet. Please refer to the user manual to make sure that the camera is compatible with the adapter.

• The socket-outlet should be installed near the equipment and should be easily accessible.

• Unplug the equipment from the wall outlet before cleaning or maintaining.

FDA regulation

This Network Camera has not been evaluated by the Food and Drug Administration (FDA) for use as a medical device. When incorporated into a system with medical applications, FDA regulations may apply. Therefore, please consult your legal advisor to determine whether FDA regulations apply.

FCC NOTICE

Network Camera, Model Name: VB-R13VE, VB-R12VE, VB-H652LVE This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment.

European Union regulatory notices: Network Camera, Model Name: VB-R13VE, VB-R12VE, VB-H652LVE

Warning This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

FCC NOTICE

Network Camera, Model Name: VB-R13, VB-M50B, VB-H651V This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park, Melville, New York 11747, U.S.A. Tel No. 1-800-OK-CANON (1-800-652-2666)

Precautions

 Camera Precautions

Warning If you discover defective conditions such as smoke, strange sounds, heat or strange odors, immediately stop using the camera and contact your nearest dealer. Fire or electric shock may result from continued use.

H652

R13

R12

H651

Warning Failure to do the following may result in fire or electric shock.

• If thunder starts, stop installation or inspection etc. and do not touch the camera or continue connecting the cable.

• Do not disassemble or modify the camera.

• Do not spray the camera with water, or otherwise make it wet. (VB-R13/VB-M50B/VB-H651V)

• Please do not insert objects like water or metal objects within the camera housing.

• Do not use flammable sprays near the camera.

• Do not leave LAN cables, external power supplies or AC adapter (sold separately) power connectors connected

when the camera is not in use for long periods.

• Do not damage the connecting cable.

This camera should not be used with medical devices or other life-support systems. Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due to video lag or loss. Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above.

Caution

Avoid looking directly at the infrared illumination at close distance for long periods of time.

Intense infrared illumination can cause eye damage.

Caution

Failure to do the following may result in camera malfunction.

• Do not capture the sun, halogen lamps, and other very bright light sources or subjects.

• Do not expose the camera to strong impact or vibration.

• Do not touch the head or lens of the camera.

M50

• Do not forcibly turn the rotating parts of the camera by hand.

H651

 Precautions When Using [Camera] > [Camera Angle] on the Setting Page

Caution

[Camera] > [Camera Angle] (P. 45) on the Setting Page is expected for use only when installing the camera. Do not use on a daily basis. Frequent use may result in camera malfunction.

 Precautions for Built-In Camera Functions and Included Software

Caution

Do not use the following built-in camera functions or included software in situations requiring high reliability:

– Intelligent Function – Image Stabilization Function – Network Video Recording Software RM-Lite

These do not guarantee high-precision capture and cannot support applications beyond their intended range of use. Canon will assume no liability for any accident or damage resulting from the use of these functions or software.

 Maintenance Precautions

Important

Warning Do not use flammable solvents such as alcohol, paint thinner or benzine when cleaning the camera. Use of these may result in fire or electric shock.

Caution

Periodically inspect the parts and screws for rust and loosening. For inspections, please contact the dealer where you purchased the product. Failure to follow these precautions could result in injuries and equipment damage due to falling items.

Cleaning the Camera

Turn off the power before cleaning the camera.

 Cleaning the Exterior

1 Dampen a soft cloth with water or diluted neutral detergent and gently wipe away any grime. 2 Wipe with a dry cloth.

Grime on the dome cover may result in focusing problems and/or reduction of image quality. It is recommended that the cover be cleaned on a regular basis.

 Cleaning the Lens

Use a commercial lens cleaner to remove grime on the lens surface.

• Scratches on the lens surface may result in poor video capture.

• Auto focus functionality may be degraded if the lens surface is dusty or dirty.

Camera Disposal

Dispose of the camera in accordance with local laws and regulations. Be sure to remove the memory card from the camera before the disposal.

Table of Contents

Introduction...................................................................................................................... 2

Precautions for Use (Disclaimer) ............................................................................................ 2

License Agreement for Included Software ............................................................................. 3

Trademarks ............................................................................................................................. 3

Open Source Software............................................................................................................3

Security Export Control ........................................................................................................... 4

User Manuals................................................................................................................... 5

Types of User Manuals ...........................................................................................................5

How to Use This Operation Guide .......................................................................................... 5

Symbols Indicating Camera Models....................................................................................... 6

Safety Precautions ........................................................................................................... 7

Precautions ............................................................................................................................. 8

Cleaning the Camera ............................................................................................................ 10

Camera Disposal .................................................................................................................. 10

Chapter 1 Before Use

Functions of the Network Camera ................................................................................. 20

Camera Software ........................................................................................................... 21

Camera Operations and Settings ......................................................................................... 21

Software Included on the Setup CD-ROM ............................................................................ 21

Additional Software/Licenses (Sold Separately) ................................................................... 22

Operating Environment.................................................................................................. 24

The Viewer and Setting Page................................................................................................ 24

Verified Mobile Devices (Setting Page, Viewer)

– As of February 2016 ...................................................................................................... 25

Steps for Setting Up the Camera................................................................................... 26

Step 1 Preparing to Install the camera ................................................................................. 26

Step 2 Checking the Camera Connection ............................................................................ 26

Step 3 Installing the Camera................................................................................................. 26

Step 4 Setting the Camera Angle ......................................................................................... 26

Step 5 Using the Camera Viewers ........................................................................................ 27

Step 6 Adjusting Advanced Settings According to its Use .................................................. 27

Troubleshooting .................................................................................................................... 27

Chapter 2 Camera Setup

Installing Software ......................................................................................................... 30

Necessary Software..............................................................................................................30

Software Installation.............................................................................................................. 30

Checking/Configuring Security Settings........................................................................ 33

Checking Firewall Settings.................................................................................................... 33

Adding the Camera IP Address as a Trusted Site................................................................ 34

Settings When Using Windows Server.................................................................................. 35

Configuring Initial Camera Settings ............................................................................... 38

Launching the Camera Management Tool ........................................................................... 38

Searching for Cameras ......................................................................................................... 38

Setting up Networks.............................................................................................................. 40

Adding the Camera’s IP Address to Trusted Sites ............................................................... 41

Checking the Video............................................................................................................... 41

Accessing the Camera from Web Browser........................................................................... 42

Chapter 3 Setting the Camera Angle

Flow for the Setting of the Camera Angle ...................................................................... 46

Step 1 Configuring the Camera Before Setting the Camera Angle ...................................... 46

Step 2 Setting the Camera Angle and Focus ....................................................................... 46

Setting the Camera Angle ............................................................................................. 47

Camera Angle Screen Composition ..................................................................................... 47

Setting the Camera Angle and Zoom ................................................................................... 48

Setting the Focus .................................................................................................................. 49

Chapter 4 Camera Viewer

Viewing Video with the Camera Viewer ......................................................................... 52

Launching the Camera Viewer.............................................................................................. 52

Switching to the Administrator or an Authorized User .......................................................... 54

Camera Viewer Screen ......................................................................................................... 57

Checking Information............................................................................................................62

Changing the Reception Video Size and View Screen Size.......................................... 63

Changing the Reception Video Size/Format and Display Screen Size ................................ 63

Displaying in Full Screen Mode ............................................................................................ 64

Operating the Camera ................................................................................................... 67

Obtaining Camera Control Privileges ................................................................................... 67

Using Pan/Tilt/Zoom.............................................................................................................. 68

Adjusting Video..................................................................................................................... 72

Using Backlight Compensation ............................................................................................ 73

Using Presets or the Home Position ..................................................................................... 74

Viewer PTZ and Digital PTZ ........................................................................................... 75

Magnifying and Display Part of Video (Viewer PTZ) ............................................................. 75

Cropping and Displaying Part of an Image (Digital PTZ) ..................................................... 76

Saving Snapshots.......................................................................................................... 79

Recording Video to a Memory Card.............................................................................. 80

Recording Videos Manually.................................................................................................. 80

Confirming Recorded Video ................................................................................................. 81

Receiving/Transmitting Audio........................................................................................ 82

Receiving Audio.................................................................................................................... 82

Transmitting Audio................................................................................................................ 82

Checking the Status of Event Detection ........................................................................ 84

Operating External Device Output........................................................................................ 84

Checking the Status of Event Detection ............................................................................... 84

Chapter 5 Setting Page

How to Use The Setting Page........................................................................................ 88

Accessing the Setting Page.................................................................................................. 88

Common Setting Page Operations ....................................................................................... 89

Operating the Video Display Area ........................................................................................ 90

About Each Setting Page...................................................................................................... 92

Video Output......................................................................................................................... 95

[Basic] > [Network]

Configuring Network Settings .................................................................................. 96

LAN ....................................................................................................................................... 96

IPv4 ....................................................................................................................................... 96

IPv6 ....................................................................................................................................... 97

DNS....................................................................................................................................... 98

mDNS.................................................................................................................................... 99

[Basic] > [User Management]

Configuring Accounts and Privileges..................................................................... 100

Administrator Account ........................................................................................................ 100

Authorized User Account.................................................................................................... 100

User Authority ..................................................................................................................... 101

[Basic] > [Date and Time]

Setting the Date/Time............................................................................................. 102

Current Date and Time........................................................................................................ 102

Setting ................................................................................................................................. 102

[Basic] > [Video]

Setting Video Size and Quality............................................................................... 104

All Videos ............................................................................................................................ 104

JPEG ................................................................................................................................... 105

H.264(1) .............................................................................................................................. 105

H.264(2) .............................................................................................................................. 106

[Basic] > [Viewer]

Configuring the Viewer........................................................................................... 107

General ............................................................................................................................... 107

Viewer Settings ................................................................................................................... 107

[Camera] > [Camera]

Setting General Camera Controls .......................................................................... 108

Camera Name.....................................................................................................................108

Camera Control................................................................................................................... 108

Day/Night (When Auto Is Set) ............................................................................................. 110

Installation Conditions.........................................................................................................111

Camera Position Control ..................................................................................................... 111

External Input Device 1, 2................................................................................................... 111

External Output Device 1, 2................................................................................................ 111

[Camera] > [Initial Setting]

Setting Initial Video Settings................................................................................... 112

Camera Position.................................................................................................................. 112

Camera Settings .................................................................................................................113

[Camera] > [Day/Night Mode Focus]

Day/Night Mode Focus .......................................................................................... 120

Day/Night Mode Focus ....................................................................................................... 120

Camera Control................................................................................................................... 121

[Camera] > [Panorama]

Creating a Panorama Image .................................................................................. 123

Creating a Panorama Image............................................................................................... 123

Saving the Panorama Image as an Image File/Opening the Image File ............................ 125

Capture Settings ................................................................................................................. 126

[Camera] > [Restrict View]

Setting View Restriction.......................................................................................... 127

Configuring View Restrictions............................................................................................. 128

[Camera] > [Preset]

Registering Presets ................................................................................................ 131

Registering a Preset............................................................................................................131

[Camera] > [Preset Tour]

Setting the Preset Tour Route ................................................................................ 134

Screen Composition............................................................................................................ 134

Tour Route Settings.............................................................................................................136

[Video and Audio] > [ADSR]

Reducing Data Size by Lowering Video Quality in Specific Areas ........................ 139

Specified Area .................................................................................................................... 139

ADSR................................................................................................................................... 140

[Video and Audio] > [On-screen display]

Displaying Date, Time and Text on the Viewer ...................................................... 141

On-Screen Display.............................................................................................................. 141

[Video and Audio] > [Privacy Mask]

Setting Privacy Mask.............................................................................................. 143

Registering Privacy Masks.................................................................................................. 143

Changing/Deleting a Privacy Mask..................................................................................... 145

[Video and Audio] > [Audio]

Setting Audio Input/Output..................................................................................... 147

General Sound .................................................................................................................... 147

Sound Clip Upload 1 to 3.................................................................................................... 148

[Server] > [Server]

HTTP, SNMP and FTP Server Settings ................................................................... 149

HTTP Server........................................................................................................................ 149

SNMP Server....................................................................................................................... 149

SNMP v1 and v2c Server.................................................................................................... 150

SNMP v3 Server ..................................................................................................................150

FTP Server........................................................................................................................... 150

WS-Security......................................................................................................................... 151

[Server] > [Video Server]

Video Transmission Settings .................................................................................. 152

Video Server........................................................................................................................ 152

[Server] > [Audio Server]

Audio Transmission/Reception Settings ................................................................ 153

Audio Server ....................................................................................................................... 153

[Server] > [RTP Server]

RTP Settings........................................................................................................... 154

RTP Server .......................................................................................................................... 154

Audio Multicast ................................................................................................................... 154

RTP Streaming 1 to 5 .......................................................................................................... 155

[Video Record] > [Upload]

HTTP and FTP Upload Settings ............................................................................. 156

Video Record Setting.......................................................................................................... 156

General Upload................................................................................................................... 156

HTTP Upload....................................................................................................................... 157

FTP Upload ......................................................................................................................... 158

[Video Record] > [E-mail Notification]

Setting E-mail Notification ...................................................................................... 160

E-mail Notification ............................................................................................................... 160

[Event] > [External Device]

External Device Input Triggered Operation Settings ............................................. 161

External Device Output 1, 2................................................................................................ 161

External Device Input.......................................................................................................... 162

External Device Input 1, 2................................................................................................... 162

[Event] > [Audio Detection]

Abnormal Audio Input Triggered Operation Settings ............................................ 164

Volume Detection................................................................................................................164

Scream Detection ............................................................................................................... 165

[Event] > [Timer]

Timer Triggered Operation Settings....................................................................... 167

Timer 1 to 4 ......................................................................................................................... 167

[Event] > [Intelligent Function]

- Overview - ............................................................................................................ 169

Intelligent Function.............................................................................................................. 169

Notes on Intelligent Function Settings and Operations ...................................................... 172

Registering Presets.............................................................................................................173

Selecting the Intelligent Function Operation Mode............................................................. 173

[Event] > [Intelligent Function]

- Video Detection - ................................................................................................ 175

Steps for Configuring Video Detection ............................................................................... 175

Configuring Detection Criteria ([Detection Criteria] Tab) ................................................... 179

Configuring Operations for “Detected” ([Event] Tab)......................................................... 189

Checking Event Status........................................................................................................ 189

Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area and Detection

Results (Display Options)............................................................................................... 190

Reducing Effects of Lighting Change (Detections Settings) .............................................. 190

Context Menu...................................................................................................................... 191

[Event] > [Intelligent Function]

- Auto Tracking - .................................................................................................... 192

Setting Auto Tracking.......................................................................................................... 192

Auto Tracking Termination.................................................................................................. 195

Disabling Auto Tracking...................................................................................................... 195

Displaying Settings for Detection Areas and Detection Results (Display Options)............ 196

[Event] > [Intelligent Function]

- Shared Operations -............................................................................................. 197

Configuring Operations for “Detected” ([Event] Tab)......................................................... 197

Restarting Intelligent Function ............................................................................................ 198

[Event] > [Switch Day/Night]

Executing Presets When Switching Day/Night Mode ............................................ 199

Day/Night Mode Switching ................................................................................................. 199

[Event] > [Linked Event]

Using Event Combinations..................................................................................... 200

Linked Event 1 to 4 .............................................................................................................200

Linked Event Operation Examples...................................................................................... 202

[Security] > [Host Restrictions]

Setting Access Restrictions ................................................................................... 204

IPv4 Host Access Restrictions ............................................................................................ 204

IPv6 Host Access Restrictions ............................................................................................ 205

[Security] > [SSL/TLS]

Setting HTTP Communication Encryption .............................................................. 206

Certificates.......................................................................................................................... 206

Certificate Management...................................................................................................... 207

Encrypted Communications................................................................................................ 207

[Security] > [802.1X]

Network Port Authentication Settings..................................................................... 209

802.1X Authentication ......................................................................................................... 209

Authentication Method ........................................................................................................ 209

[Security] > [IPsec]

Setting IPsec .......................................................................................................... 211

IPsec ................................................................................................................................... 211

Auto Key Exchange Settings .............................................................................................. 211

IPsec Set 1 to 5 ................................................................................................................... 212

[Memory Card]

Memory Card Operations and Information Display ............................................... 215

Video Record Setting.......................................................................................................... 215

Memory Card Operations ................................................................................................... 215

Memory Card Information ................................................................................................... 217

[Maintenance] > [General]

Displaying Camera Device Information and Perform Maintenance....................... 218

Device Information..............................................................................................................218

Tool ..................................................................................................................................... 218

Initialization ......................................................................................................................... 218

[Maintenance] > [Backup / Restore]

Saving/Restoring Camera Settings ........................................................................ 220

Backup / Restore ................................................................................................................220

[Maintenance] > [Update Firmware]

Updating the Camera Firmware ............................................................................. 221

Device Information..............................................................................................................221

Updating Firmware ............................................................................................................. 221

[Maintenance] > [Log]

Checking/Sending Camera Log Information.......................................................... 222

View Logs............................................................................................................................ 222

Log Notifications ................................................................................................................. 222

Chapter 6 Appendix

Modifiers ...................................................................................................................... 226

Troubleshooting ........................................................................................................... 228

List of Log Messages .................................................................................................. 230

Log Messages on the Camera............................................................................................ 230

Error Log ............................................................................................................................. 230

Warning log......................................................................................................................... 235

Notification log .................................................................................................................... 239

List of Viewer Messages .............................................................................................. 243

Messages Displayed in the Information Display................................................................. 243

Restoring Factory Default Settings .............................................................................. 245

Restoring the Initial Settings from a Web Browser.............................................................. 245

Restoring Factory Default Settings with the Reset Switch on the Camera ......................... 245

List of Factory Default Settings .................................................................................... 248

Index............................................................................................................................ 259

Chapter

Before Use

This chapter explains the camera functions, software and operating environment.

It also describes the flow from preparation and setup through to actual use.

Functions of the Network Camera

Uploading

video

Recording to memory card

Operation and setup by

administrator

Operation by guest users

Monitoring by

intelligent functions

Inputting/outputting audio

Using external devices

Monitoring by guards, etc.

R13

A network camera not only enables you to operate the camera, but also allows you to record and upload the video, and perform monitoring using the various intelligent functions of the camera. However, the functions that can be used differ depending on the model. For the difference in functions by model, please refer to the table below.

 Table of Function Compatibility by Model

The functions for which availability differs depending on the model are shown below.

R12 M50

Pan/Tilt   --

Digital PTZ - - 

Audio I/O Terminals  - 

External Device Terminals  - 

Full resolution 1920 x 1080 1280 x 960 1920 x 1080

Infrared Illumination - - -  -

Camera Angle Setting - - - - 

Audio Detection  - 

Auto Tracking  ---

Event triggered preset movement   --

Linked Event  - 

Panorama Creation   --

View Restriction Setting   --

Enhanced Digital Zoom   --

Clear IR Mode - -  --

Rotate Video Display - - - 

microSD/microSDHC/microSDXC memory cards supported* - - - 

SD/SDHC/SDXC memory cards supported*   --

Maximum number of registered presets 257 65 21

* In this guide, “memory card” refers to the memory cards that can be used by the cameras.

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Note

Camera Software

The following software is available for efficiently configuring and operating the camera.

Camera Operations and Settings

Camera operations are performed using the Camera Viewer/Mobile Camera Viewer. Camera settings are specified from the Setting Page.

 Camera Viewer (P. 51) /Mobile Camera Viewer

Controls the camera, and monitors video and various events. You can use the Camera Viewer (mainly for computers) and the Mobile Camera Viewer (mainly for devices with a screen size of 7 inches or less). The functions available in the Viewer differ according to the user authority (P. 55).

For details on using Mobile Camera Viewer, please refer to “Mobile Camera Viewer Operation Guide”.

 Setting Page (P. 87)

The Setting Page is for the administrator to configure and manage the camera.

Before Use

Software Included on the Setup CD-ROM

To use the software on the included setup CD-ROM, install the software on the computer.

.NET Framework 3.5 SP1 (when using Internet Explorer 9) or .NET Framework 4.5 (when using Internet Explorer 10/11) is necessary to use Camera Management Tool and Recorded Video Utility. If it is not installed on the computer, it will be automatically installed when using the installer (P. 30).

 Camera Management Tool (P. 38)

This tool is used for batch managing multiple cameras, from initial settings to performing maintenance. The Camera Management Tool can perform the following tasks.

• Detecting cameras

• Set various camera settings.

• Display the Viewer and the Setting Page.

• Update firmware, back up/restore settings, perform memory card and other operations, as well as camera maintenance.

This guide explains how to use this tool to configure the initial settings for cameras (P. 38). For details on other uses and functions, please refer to “Camera Management Tool User Manual”.

The Camera Management Tool can be installed by the installer application.

Installer location: Setup CD-ROM > [Applications] folder > VBToolsInstall.exe

 Recorded Video Utility

This utility is used for viewing and managing the videos recorded on the memory card mounted in the camera. The Recorded Video Utility enables you to perform the following operations on recorded videos.

• Displaying a list of videos

• Playing and deleting videos

• Downloading videos to a computer

Note

RM-Lite Viewer RM-Lite Storage Server

Network

Flow of video from the camera

Flow of recorded video

Important

For details on using the utility and its functions, please refer to “Recorded Video Utility User Manual”.

The Recorded Video Utility can be installed from the installer.

Installer location: Setup CD-ROM > the [Applications] folder > VBToolsInstall.exe

 RM-Lite

This software displays, records and plays back video from up to four cameras via a network.

Software location: Setup CD-ROM > [Applications] folder > RMLiteInstall.exe

RM-Lite Software

Type Overview

RM-Lite Storage Server Up to four cameras can be registered to record video (JPEG).

Plays video recorded in the storage server and displays live video (JPEG/H.264) from

RM-Lite Viewer

RM-Lite Manager Use to register cameras and configure recording schedules.

the camera. Up to four cameras can be registered for the viewer.

Additional Software/Licenses (Sold Separately)

You can purchase additional software and licenses as necessary.

 Canon H.264 Additional User License AUL-VB

To add the RM-Lite Viewer or RM-Lite Manager, you must purchase RM-Lite-V (sold separately).

For details on the usage, operating environment, and functions of RM-Lite, please refer to “System Administrator Manual”.

Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility. Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video from a single camera.

 RM-64/RM-25/RM-9

Note

This software allows network cameras to be used for multipoint surveillance, and for displaying, recording and playing back videos from the camera. The number of cameras that can be registered with RM-64/RM-25/RM-9 varies: 64, 25, or 9 cameras respectively can be registered. By using multiple Storage Servers, you can construct a surveillance system supporting up to 512 cameras.

Licenses for upgrading from RM-9 to RM-25 or RM-64, and from RM-25 to RM-64 are also available.

 RM-V

This additional license lets you install the RM-64/RM-25/RM-9 RM Manager and RM Viewer on multiple computers. Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.

 RM-Lite-V

This additional license lets you install the RM-Lite Viewer or RM-Lite Manager on multiple computers. Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.

Before Use

Operating Environment

For the latest information on this product (firmware and included software, user manual, operating environment, etc.), please refer to the Canon website.

The Viewer and Setting Page

CPU (Recommended) Intel Core i7-2600 or higher

Graphics Board (Recommended)

Memory (Recommended) 2 GB or higher

Viewer Display (Recommended)

Operating System Language

Compatible Browser

Compatible Mobile Devices Surface, iPad, iPhone, Nexus, Galaxy

Not specified

1920 x 1080 or higher

Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit Windows 7 Ultimate/Professional/Enterprise/Home Premium SP1 32/64-bit Windows 8/Windows 8 Pro/Windows 8 Enterprise 32/64-bit* Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit* Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/Windows 10 Home 32/64-bit Windows Server 2008 Standard SP2 32/64-bit Windows Server 2008 R2 Standard SP1 64-bit Windows Server 2012 Standard 64-bit* Windows Server 2012 R2 Standard 64-bit* * Can not be started from the start screen

German/English/Spanish/French/Italian/Russian/Thai/Turkish/Chinese (Simplified) / Japanese

Internet Explorer 9 32-bit Internet Explorer 10/11 Microsoft Edge* Chrome 45* – Must be configured to allows use of JavaScript, IFRAME (html tag), and web storage.

– For Camera Viewer only, cookies must be enabled

– Does not support Mobile Camera Viewer

* Does not support playback of Video (H.264) and audio files, reception of audio

Verified Mobile Devices (Setting Page, Viewer)

Note

M50

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R13

M50

R13

M50

R13

– As of February 2016

OS: Windows 8.1 Professional/Windows 8.1 Enterprise 64-bit* Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/Windows 10 Home 64-bit * Can not be started from the start screen

Surface 3

iPad mini 3/iPad mini 4/ iPad Air/iPad Air 2/ iPhone 6/iPhone 6 Plus/ iPhone 6s/iPhone 6s Plus

Android Devices

Compatible Browser: Internet Explorer 11 Microsoft Edge* – Must be configured to allows use of JavaScript, and web storage

– For Camera Viewer only, cookies must be enabled

* Does not support playback of Video (H.264) and audio files, reception of audio

OS: iOS 8.4.1

iOS 9.1

R12

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iOS 9.2

Compatible Browser: Safari – Must be configured to allows use of JavaScript, IFRAME (html tag), and web storage

– For Camera Viewer only, cookies must be enabled

– Does not support playback of Video (H.264) and audio files, reception of audio

– Setting Page and Camera Viewer is not supported on the iPhone

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Nexus 9, Android 6.0, Chrome 46

R12

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Nexus 9, Android 6.0.1, Chrome 46 Galaxy Tab S 8.4, Android 4.4.2, Chrome 46 Galaxy Tab S 10.5, Android 4.4.2, Chrome 46 – Does not support playback of Video (H.264) and audio files, reception of audio

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Nexus 6, Android 6.0, Chrome 46

R12

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Nexus 6, Android 6.0.1, Chrome 46 Galaxy S6, Android 5.0.2, Chrome 46 – Does not support playback of Video (H.264) and audio files, reception of audio

– Setting Page and Camera Viewer is not supported

Before Use

• For details on the operating environment of the Camera Management Tool, please refer to “Camera Management Tool User Manual”.

• For information on the operating environment of the Recorded Video Utility, please refer to “Recorded Video Utility User Manual”.

Steps for Setting Up the Camera

Camera Management Tool

Camera Viewer

Camera Angle Setting

Step 1 Preparing to Install the camera

Make preparations to use the camera via a network.

Install the necessary software

 “Installing Software” (P. 30)

Check/configure the computer and web browser security settings

 “Checking/Configuring Security Settings” (P. 33)

Use the Camera Management Tool to configure initial camera settings.

 “Configuring Initial Camera Settings” (P. 38)

Step 2 Checking the Camera Connection

Access the camera with a computer to ensure preparations have been properly completed.

Accessing the Camera to Check Videos

 Accessing the camera from the Camera Management Tool (P. 41)

 Entering an IP Address from a web browser to access the camera (P. 52)

Step 3 Installing the Camera

Install the camera to suit the environment it will be used in.

 “Installation Guide”

Step 4 Setting the Camera Angle

Use [Camera] > [Camera Angle] on the Setting Page to set the camera angle while checking video on the computer screen.

 “Setting the Camera Angle” (P. 45)

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Step 5 Using the Camera Viewers

Camera Viewer

Setting Page

Operate the camera while viewing the video in the Viewer.

 “Camera Viewer” (P. 51)

Step 6 Adjusting Advanced Settings According to its Use

Advanced settings can be made in the Setting Menu, such as for camera control and security, according to how the camera will be used.

 “Setting Page” (P. 87)

Before Use

Troubleshooting

Please refer to “Appendix” (P. 225), in case of error messages or problems.

Chapter

Camera Setup

To prepare the camera for use, install the necessary software on the computer, and configuring the initial

settings for web browser security and the camera.

When initial settings are complete, access the camera and check if video can be viewed.

Note

Installing Software

Use the setup CD-ROM included with the camera to install the necessary software.

Necessary Software

You will need the following software:

• Camera Management Tool (P. 38)

• Recorded Video Utility

• .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer)

If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version appropriate for the version of Internet Explorer used on the computer.

Software Installation

 Installation Methods

The software can be installed together using [Easy Installation], or you can select which software to install using [Custom Installation].

 Installing Software

Insert the setup CD-ROM into the drive on the computer.

Confirm that all other applications have been closed.

Double-click the CD-ROM icon > [Applications] folder > [VBToolsInstall.exe].

The installation screen is displayed.

If the [User Account Control] screen is displayed, click [Yes] or [Continue].

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