Canon VB-R11VE User Manual

ENGLISH

Network Camera

Operation Guide

The Operation Guide should be read before using the network camera.

Introduction

Thank you for purchasing a Canon Network Camera (hereafter referred to as the camera)*. This “Operation Guide” explains the camera settings and operations. Read this guide carefully before using the camera to ensure correct use. Also, be sure to read the files in the LICENSE folder on the Setup CD-ROM.

* The cameras described in this manual may include models not be sold in your country and region.

For the latest information on this product (firmware and included software, user manuals, operating environment, etc.), please refer to the Canon Web Site.

Precautions for Use (Disclaimer)

 Disclaimer

To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be responsible for any financial losses that may be incurred as a result of the loss of recorded information or images, regardless of the internal or external cause of the loss.

EXCEPT AS SET FORTH IN THE LIMITED WARRANTY ACCOMPANYING THE CAMERA AND WITHOUT DETRACTING FROM ANY RIGHTS A CONSUMER MAY BE ENTITLED TO, AND TO THE FULL EXTENT PERMITTED BY LAWS AND REGULATIONS: (1) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL IN THIS MANUAL OR WITH REGARD TO THE USE OF THE CAMERA INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR NONINFRINGEMENT AND (2) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE RESULTING FROM THE USE OF THIS MATERIAL OR THE CAMERA.

 Network Security

The user is responsible for the network security of this product and its use. Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.

• Change the password of the camera periodically.

• Change the HTTP or HTTPS port number of the camera.

• Limit access to the camera by network devices.

 Privacy and Publicity Rights Regarding the Use of Video/Audio

When using the camera (for video or audio), it is the full responsibility of the user to protect privacy and avoid any violation of publicity rights. For example, obtaining consent to install the camera in advance if specific buildings or rooms are to be monitored. Canon shall have no liability whatsoever in this regard.

Legal Notice

In some cases, camera monitoring may be prohibited by law or regulation, the details of which differ by country. Before using the camera, check the laws or regulations of the country or region where the camera is used.

 Copyright

Videos, images or sounds recorded with your camera may not be utilized or published without consent of copyright holders, if any, except in such a way as permitted for personal use under the relevant copyright law.

 Use of Included RM-Lite Software

Flaws or other problems with RM-Lite may result in recording failure or destruction or loss of recorded data. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.

 Product Parts Life

Movable parts of this product (e.g., pan/tilt mechanism) as well as its electronic components may require replacement at an earlier period, according to where the product is installed, and how it is used. Please refer to Canon’s web site, for a reference as to the lifespan of the parts, in relation to how the product is used.

License Agreement for Included Software

For information on the License Agreement for Included Software, refer to the following files in the BundledSoftware folder in the Included Setup CD-ROM LICENSE folder.

Software Type File Name

Camera Management Tool

Camera Angle Setting Tool (Used by VB-M641VE, VB-M640VE, VB-M641V, VB-M640V, VB-M741LE, VB-M740E)

Network Video Recording Software RM-Lite RM-Lite-E.txt

VBTools-E.txt

This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or implied for any other use for MPEG-4 standard.

Trademarks

• Canon and the Canon logo are registered trademarks of Canon Inc.

• Microsoft, Windows, Windows Vista, Internet Explorer, Windows Server, Windows Media and ActiveX are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.

• Windows is legally recognized as the Microsoft Windows Operating System.

• This product comes with exFAT, a licensed file system technology from Microsoft.

• QuickTime is a trademark of Apple Inc.

• SD, SDHC and SDXC logos are trademarks of SD-3C, LLC.

• All other company or product names used in this manual are trademarks or registered trademarks of their respective holders.

Open Source Software

The product (camera and included RM-Lite) contains Open Source Software modules. For details, please refer to “ThirdPartySoftware-E.pdf” (Third-Party Software License) in the Open-SourceSoftware folder in the LICENSE folder on the Setup CD-ROM. Each module’s license conditions are also available in the same folder.

Software under GPL and LGPL

If you would like to obtain the source code under GPL/LGPL, please contact us at nvsossg@canon.co.jp and provide the following information in English or Japanese:

1. Product name and firmware version.

2. Name of the software module or modules you would like to obtain.

You can obtain the source code for a least three years from the day you purchased this product. Please note we may bill you for any costs we incur in providing you the source code.

Security Export Control

This product is subject to security export control. Therefore, to export or carry it overseas may require an authorization by governmental agencies.

User Manuals

Types of User Manuals

The following describes the different camera user manuals.

Included User Manuals

Installation Guide

This describes precautions and procedures for installing the camera. Sections you should reference in this guide will be marked “Installation Guide” along with the name of the reference items.

Guides Included on the Setup CD-ROM

Operation Guide (This Guide)

This document explains the initial camera settings, Viewer operations, Admin Tools settings, troubleshooting and other operations.

Appendix – Specifications

This lists the camera specifications.

Camera Management Tool User Manual

This explains details on using the Camera Management Tool.

Network Video Recording Software RM Series Administrator Manual

This explains details on using the RM-Lite video recording software (P. 22).

 Notes

1. Any unauthorized reproduction of this guide is prohibited.

2. The contents of this guide are subject to change without any prior notice.

3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative.

4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.

How to Use This Operation Guide

The assumed reading format of this operation guide is on a computer screen.

 Software Screenshots

The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the actual screens displayed. Most screenshots used with the explanations are from a Windows 8.1 computer connected to a VB-R11 network camera. The video size set selected for explanations is [1280 x 720 / 640 x 360 / 320 x 180]. If using a different video size set, substitute those sizes.

Symbols Indicating Camera Models

R11

R10

M641

M640

M741

M740

 Symbols Indicating Camera Models

Explanations that differ depending on the camera model are indicated by the camera name and the following symbols.

Symbol Camera Model

VB-R11VE, VB-R11

VB-R10VE

VB-M641VE, VB-M641V

VB-M640VE, VB-M640V

VB-M741LE

VB-M740E

 Symbols Indicating Safety Precautions

This section explains the symbols used in this guide. The following symbols used in this guide indicate information for safe use of the product, as well as important and supplemental information the user should know. Be sure to read and understand this information when using the product.

Symbol Meaning

Warning

Caution

Important

Note

Failure to follow the instructions indicated by this symbol may result in death or serious injury. Be sure to follow these warnings to ensure safety.

Failure to follow the instructions indicated by this symbol may result in injury. Be sure to follow these precautions to ensure safety.

Failure to follow the instructions indicated by this symbol may result in property damage. Be sure to follow these precautions.

Cautions and restrictions during operation. Make sure to read these carefully.

Supplementary descriptions and reference information.

Safety Precautions

This section explains precautions that must be followed when using the camera. If they are not followed, injury, death and/or property damage may occur. Read the following information carefully and be sure to follow the precautions.

Important Warnings

Warning

To reduce a risk of fire or electric shock, do not expose this product to rain or moisture. (VB-R11, VB-M641V, VB-M640V)

Caution

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

The AC adapter (sold separately) can be connected to the camera from a standard AC power outlet. Please refer to the user manual to make sure that the camera is compatible with the adapter.

• The socket-outlet should be installed near the equipment and should be easily accessible.

• Unplug the equipment from the wall outlet before cleaning or maintaining.

FDA regulation

This Network Camera has not been evaluated by the Food and Drug Administration (FDA) for use as a medical device. When incorporated into a system with medical applications, FDA regulations may apply. Therefore, please consult your legal advisor to determine whether FDA regulations apply.

FCC REGULATIONS

Network Camera, Model Name: VB-R11VE/VB-R10VE/VB-M641VE/VB-M640VE/VB-M741LE/VB-M740E This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Use of shielded cable is required to comply with class A limits in Subpart B of Part 15 of FCC Rules.

European Union regulatory notices:

Network Camera, Model Name: VB-R11VE/VB-R10VE/VB-M641VE/VB-M640VE/VB-M741LE/VB-M740E

Warning

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

FCC NOTICE

Network Camera, Model Name: VB-R11/VB-M641V/VB-M640V This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park, Melville, New York 11747, U.S.A. Tel No. 1-800-OK-CANON (1-800-652-2666)

Precautions

 Camera Precautions

Warning If you notice abnormal conditions, such as smoke, unusual sounds, heat or strange odors, immediately stop using the camera and contact your nearest dealer. Fire or electric shock may result from continued use.

The following may result in fire or electric shock.

• If thunder starts, stop installation or inspection etc. and do not touch the camera or continue connecting the cable.

• Do not disassemble or modify the camera.

• Spray the camera with water, or otherwise make it wet (VB-R11/VB-M641V/VB-M640V).

• Please do not insert objects like water or metal objects within the camera housing.

• Do not use flammable sprays near the camera.

• Do not leave LAN cables, external power supplies or AC adapter (sold separately) power connectors connected

when the camera is not in use for long periods.

• Do not damage the connecting cable.

This camera should not be used with medical devices or other life-support systems. Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due to video lag or loss. Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above.

M741

R11 R10

M641 M640

M640

M741

Caution

Avoid looking directly at the infrared illumination at close distance for long periods of time. Intense infrared illumination can cause eye damage.

Caution

The following may result in camera malfunction.

• Do not capture the sun, halogen lamps, and other very bright light sources or subjects.

• Do not expose the camera to strong impact or vibration.

• Do not forcibly turn the rotating parts of the camera by hand.

 Camera Angle Setting Tool Precautions

Caution

The Camera Angle Setting Tool is for use when installing the camera. Do not use on a daily basis. Frequent use may result in camera malfunction.

M641

 Precautions for Built-In Camera Functions and Included Software

Caution

Do not use the following built-in camera functions or included software in situations requiring high reliability:

– Intelligent Function – Image Stabilization Function – Network Video Recording Software RM-Lite

These do not guarantee high-precision capture and cannot support applications beyond their intended range of use. Canon will assume no liability for any accident or damage resulting from the use of these functions or software.

 Maintenance Precautions

Warning Do not use flammable solvents such as alcohol, paint thinner or benzine when cleaning the camera. Use of these may result in fire or electric shock.

M740

Caution

Periodically inspect the parts and screws for rust and loosening. For inspections, please contact the dealer where you purchased the product. Failure to follow these precautions could result in injuries and equipment damage due to falling items.

Clean the Camera

Turn off the power before cleaning the camera.

 Clean the Exterior

1 Dampen a soft cloth with water or diluted neutral detergent and gently wipe away any grime. 2 Wipe with a dry cloth.

Important

Grime on the front cover and dome cover, may result in focusing problems, and or reduction of image quality. It is recommended that the cover be cleaned on a regular basis.

 Clean the Lens

Use a commercial lens cleaner to remove grime on the lens surface.

• Scratches on the lens surface may result in poor video capture.

• Auto focus functionality may be degraded if the lens surface is dusty or dirty.

Camera Disposal

Dispose of the camera in accordance with local laws and regulations.

Table of Contents

Introduction...................................................................................................................... 2

Precautions for Use (Disclaimer) ............................................................................................ 2

License Agreement for Included Software ............................................................................. 3

Trademarks ............................................................................................................................. 3

Open Source Software............................................................................................................3

Security Export Control ........................................................................................................... 4

User Manuals................................................................................................................... 5

Types of User Manuals ...........................................................................................................5

How to Use This Operation Guide .......................................................................................... 5

Symbols Indicating Camera Models....................................................................................... 6

Safety Precautions........................................................................................................... 7

Precautions ............................................................................................................................. 8

Clean the Camera ................................................................................................................... 9

Camera Disposal .................................................................................................................. 10

Chapter 1 Before Use

Network Camera Capabilities........................................................................................ 20

Camera Software ........................................................................................................... 21

Software Included on the Camera ........................................................................................ 21

Software Included on the Setup CD-ROM ............................................................................ 21

Additional Software/Licenses (Sold Separately)................................................................... 23

Operating Environment.................................................................................................. 24

Camera Angle Setting Tool, Admin Viewer/VB Viewer, Admin Tools ................................... 24

Steps for Setting Up Camera......................................................................................... 25

Step 1 Pre-Installation Preparations...................................................................................... 25

Step 2 Check Camera Connection ....................................................................................... 25

Step 3 Install the Camera...................................................................................................... 25

Step 4 Set the Camera Angle .............................................................................................. 25

Step 5 Adjust Advanced Settings According to Use............................................................ 26

Step 6 Use the Viewers......................................................................................................... 26

Step 7 Use Admin Tools ....................................................................................................... 26

Troubleshooting .................................................................................................................... 26

Chapter 2 Camera Setup

Install Software .............................................................................................................. 28

Necessary Software..............................................................................................................28

Software Installation.............................................................................................................. 28

Check/Make Security Settings....................................................................................... 31

Check Firewall Settings.........................................................................................................31

Settings When Using Windows Server.................................................................................. 33

Making Initial Camera Settings ...................................................................................... 36

Launch the Camera Management Tool ................................................................................ 36

Searching for Cameras and Setting up Networks ................................................................ 36

Set the Password, Date and Time, Camera Name and Video.............................................. 38

Registering Camera’s IP Address to Trusted Sites............................................................... 40

Access the Top Page of the Camera to Check Video................................................... 41

Access the Top Page from Camera Management Tool........................................................ 41

Top Page............................................................................................................................... 41

Checking Camera Video....................................................................................................... 43

Chapter 3 Camera Angle Setting Tool

Launch the Camera Angle Setting Tool and Connect to a Camera .............................. 46

Launch the Camera Angle Setting Tool ................................................................................ 46

Connect to the Camera......................................................................................................... 46

Disconnect from the Camera and Close the Software.......................................................... 49

Camera Angle Setting Tool Screen ............................................................................... 51

Set the Camera Angle ................................................................................................... 53

Set the Camera Angle and Zoom ......................................................................................... 53

Set the Focus and Exposure Compensation ........................................................................ 54

Use a Camera Specification File ................................................................................... 56

Create a Camera Specification File ...................................................................................... 56

Chapter 4 Setting Page

How to Use The Setting Page........................................................................................ 60

Access the Setting Page....................................................................................................... 60

Common Setting Page Operations ....................................................................................... 61

About Each Setting Page...................................................................................................... 62

Configure Network Settings

[Basic Settings] > [Network] .................................................................................... 64

LAN ....................................................................................................................................... 64

IPv4 ....................................................................................................................................... 64

IPv6 ....................................................................................................................................... 65

DNS....................................................................................................................................... 66

mDNS.................................................................................................................................... 67

Set the Administrator Password

[Basic Settings] > [Password] ................................................................................. 68

Administrator Password........................................................................................................ 68

Set the Date/Time

[Basic Settings] > [Date and Time].......................................................................... 69

Current Date and Time.......................................................................................................... 69

Setting................................................................................................................................... 69

Set Video Size and Quality

[Basic Settings] > [Video Settings] .......................................................................... 72

All Videos .............................................................................................................................. 72

JPEG ..................................................................................................................................... 72

H.264(1) ................................................................................................................................ 73

H.264(2) ................................................................................................................................ 74

Set General Camera Controls

[Camera] > [Camera Settings]................................................................................. 75

Camera Name....................................................................................................................... 75

Camera Control..................................................................................................................... 75

Day/Night (When Auto Is Set) ............................................................................................... 77

Installation Conditions........................................................................................................... 77

Camera Position Control ....................................................................................................... 78

External Input Device 1, 2 .................................................................................................. 78

External Output Device 1, 2 ............................................................................................... 78

Set Initial Video Settings

[Camera] > [Initial Setting]....................................................................................... 79

Initial Setting.......................................................................................................................... 79

Reduce Data Size by Lowering Video Quality in Specific Areas

[Video and Audio] > [ADSR].................................................................................... 82

Specified Area ...................................................................................................................... 82

ADSR..................................................................................................................................... 84

Display Date, Time and Text on the Viewer

[Video and Audio] > [On-screen display] ................................................................ 85

On-Screen Display................................................................................................................ 85

Set Audio Input/Output

[Video and Audio] > [Audio Settings] ...................................................................... 87

General Sound ...................................................................................................................... 87

Sound Clip Upload1to 3........................................................................................................ 88

HTTP, SNMP and FTP Server Settings

[Server] > [Server Settings] ..................................................................................... 89

HTTP Server.......................................................................................................................... 89

SNMP Server......................................................................................................................... 89

FTP Server............................................................................................................................. 90

WS-Security........................................................................................................................... 90

Video Transmission Settings

[Server] > [Video Server] ......................................................................................... 91

Audio Transmission/Reception Settings

[Server] > [Audio Server] ......................................................................................... 92

RTP Settings

[Server] > [RTP Server]............................................................................................ 93

RTP Server ............................................................................................................................ 93

Audio Multicast ................................................................................................................... 93

RTP Streaming 1 to 5 ............................................................................................................94

HTTP and FTP Upload Settings

[Video Record] > [Upload] ...................................................................................... 96

Video Record Setting............................................................................................................96

General Upload..................................................................................................................... 96

HTTP Upload......................................................................................................................... 97

FTP Upload ........................................................................................................................... 99

Settings for Recording Video to a Memory Card

[Video Record] > [Memory Card] .......................................................................... 101

Video Record Setting.......................................................................................................... 101

Memory Card Operations ................................................................................................... 101

Memory Card Information ................................................................................................... 101

Set E-mail Notification

[Video Record] > [E-mail Notification] ................................................................... 102

E-mail Notification ............................................................................................................... 102

External Device Input Triggered Operation Settings

[Event] > [External Device] ................................................................................... 104

External Device Output 1, 2................................................................................................ 104

External Device Input.......................................................................................................... 104

External Device Input 1, 2................................................................................................... 105

Abnormal Audio Input Triggered Operation Settings

[Event] > [Audio Detection] ................................................................................... 107

Volume Detection................................................................................................................107

Scream Detection ............................................................................................................... 108

Timer Triggered Operation Settings

[Event] > [Timer] .................................................................................................... 110

Timer 1 to 4 ......................................................................................................................... 110

Execute Presets When Switching Day/Night Mode

[Event] > [Switch Day/Night].................................................................................. 112

Use Event Combinations

[Event] > [Linked Event] ........................................................................................ 113

Linked Event 1 to 4 .............................................................................................................113

Linked Event Operation Examples...................................................................................... 115

Set Users Who Connect to the Camera

[Security] > [User Restrictions] .............................................................................. 118

Authorized User Account.................................................................................................... 118

User Authority ..................................................................................................................... 118

Set Access Restrictions

[Security] > [Host Access Restrictions] ................................................................. 119

IPv4 Host Access Restrictions ............................................................................................ 119

IPv6 Host Access Restrictions ............................................................................................ 120

Set HTTP Communication Encryption

[Security] > [SSL/TLS]............................................................................................ 121

Certificates.......................................................................................................................... 121

Certificate Management...................................................................................................... 122

Encrypted Communications................................................................................................ 123

Network Port Authentication Settings

[Security] > [802.1X] .............................................................................................. 124

802.1X Authentication......................................................................................................... 124

Authentication Method........................................................................................................ 124

Set IPsec

[Security] > [IPsec] ................................................................................................ 126

IPsec ................................................................................................................................... 126

Auto Key Exchange Settings .............................................................................................. 126

IPsec Set 1 to 5 ................................................................................................................... 127

Memory Card Operations and Information Display

[Memory Card] ....................................................................................................... 130

Video Record Setting.......................................................................................................... 130

Memory Card Operations ................................................................................................... 130

Memory Card Information ................................................................................................... 132

Display Camera Device Information and Perform Maintenance [Maintenance] ......... 134

Device Information..............................................................................................................134

Tool ..................................................................................................................................... 134

Chapter 5 Admin Viewer/VB Viewer

Admin Viewer and VB Viewer ...................................................................................... 138

Major Differences Between the Admin Viewer and the VB Viewer ..................................... 138

Viewer Access Restrictions................................................................................................. 138

View Video With Admin Viewer .................................................................................... 140

Launch the Admin Viewer ................................................................................................... 140

Admin Viewer/VB Viewer Screen ........................................................................................ 141

Check Information...............................................................................................................143

Change the Video Size and Display Screen Size ............................................................... 143

Operate the Camera With Admin Viewer..................................................................... 147

Obtain Camera Control Privileges ...................................................................................... 147

Use Pan/Tilt/Zoom...............................................................................................................147

Magnify and Display Part of Video (Viewer PTZ)................................................................ 151

Cropping and Displaying Part of an Image (Digital PTZ) ................................................... 153

Using Presets or the Home Position ................................................................................... 154

Use Backlight Compensation ............................................................................................. 155

Receive/Transmit Audio .................................................................................................... 155

Use Control for Admin ................................................................................................. 158

Control for Admin Panel ...................................................................................................... 158

Pan / Tilt / Zoom ................................................................................................................. 159

Preset / Initial Setting Registration ...................................................................................... 159

Smart Shade Control........................................................................................................... 159

Haze Compensation ........................................................................................................... 160

Focus .................................................................................................................................. 161

Exposure ............................................................................................................................. 162

White Balance..................................................................................................................... 164

Day/Night ............................................................................................................................ 165

Infrared .............................................................................................................................. 167

External Device Output ..................................................................................................... 167

Image Quality Adjustment................................................................................................... 168

Video Reception.................................................................................................................. 168

About Presets .............................................................................................................. 169

Register Presets .......................................................................................................... 170

Display the Preset Setting Panel......................................................................................... 170

Use [Quick Registration]..................................................................................................... 172

Context Menu...................................................................................................................... 175

Change Multiple Presets Simultaneously............................................................................ 176

Automatically Move to a Preset Position at a Specified Time

(Auto Control Settings) ........................................................................................... 177

Configure [Auto Control Settings] ....................................................................................... 177

Configure the Preset Tour Route ................................................................................. 179

[Tour Route Settings] Tab................................................................................................... 179

Tour Route Settings.............................................................................................................181

Context Menu...................................................................................................................... 183

Check the Event Detection Status With Admin Viewer................................................ 184

Confirm Status With the Event Display Panel...................................................................... 184

Record Snapshots/Video With Admin Viewer.............................................................. 186

Capture a Snapshot............................................................................................................ 186

Record Video to a Memory Card Manually......................................................................... 186

Use VB Viewer ............................................................................................................. 188

Launch VB Viewer and Differences with Admin Viewer...................................................... 188

Chapter 6 Admin Tools

Admin Tools Overview ................................................................................................. 192

Overview of Each Tool in the Admin Tools ......................................................................... 192

Access Admin Tools .................................................................................................... 193

Launch Admin Tools ........................................................................................................... 193

Admin Tools Operations Common to All Tools ................................................................... 194

Privacy Mask Setting Tool ........................................................................................... 196

Register Privacy Masks....................................................................................................... 196

Change/Delete a Privacy Mask........................................................................................... 198

Panorama Creation Tool .............................................................................................. 201

Create a Panorama Image.................................................................................................. 201

Delete a Panorama Image from the Camera ...................................................................... 204

Save/Load Panorama Image File........................................................................................ 204

View Restriction Setting Tool ...................................................................................... 206

Configure View Restrictions ................................................................................................ 206

Intelligent Function Setting Tool Overview .................................................................. 210

Intelligent Function.............................................................................................................. 210

Notes on Intelligent Function Settings and Operations ...................................................... 213

Pre-register Presets ..........................................................................................................214

Select the Intelligent Function Operation Mode ................................................................ 214

Intelligent Function Setting Tool

- Video Detection - ................................................................................................ 216

Steps for Configuring Video Detection ............................................................................... 216

Configure Detection Criteria ([Detection Criteria] Tab) ...................................................... 219

Configure Operations for Triggered Detection ([Event] Tab) ............................................. 227

Reduce Effects of Lighting Change (Detections Settings) ................................................. 228

Context Menu...................................................................................................................... 229

Intelligent Function Setting Tool

- Auto Tracking - .................................................................................................... 230

Set Auto Tracking................................................................................................................ 230

Auto Tracking Termination.................................................................................................. 233

Disable Auto Tracking......................................................................................................... 233

Intelligent Function Setting Tool

Display Options and Shared Operations .............................................................. 234

Display Event Status ........................................................................................................... 234

Display Settings for Detection Areas/Detection Lines, Detection Results

(Display Options)............................................................................................................ 234

Restart Intelligent Function ................................................................................................. 235

Log Viewer................................................................................................................... 236

Download Log Files ............................................................................................................ 236

View Logs............................................................................................................................ 237

Recorded Video Utility................................................................................................. 240

Use the Video List............................................................................................................... 240

Download/Delete Video ...................................................................................................... 242

Play Back Video .................................................................................................................. 244

Chapter 7 Appendix

Memory Card Data ...................................................................................................... 250

Saved Data and Data Organization of Memory Card ......................................................... 250

Data Downloaded with Recorded Video Utility................................................................... 250

Modifiers ...................................................................................................................... 252

Troubleshooting........................................................................................................... 254

List of Log Messages .................................................................................................. 256

Log Messages on the Camera............................................................................................ 256

Error Log ............................................................................................................................. 256

Warning log......................................................................................................................... 261

Notification log .................................................................................................................... 263

List of Viewer Messages .............................................................................................. 269

Messages Displayed in the Information Display................................................................. 269

Restore Default Settings .............................................................................................. 270

Restoring the Initial Setting from the Maintenance Page in the Web Browser ................... 270

Restoring Factory Default Settings with the Reset Switch on the Camera ......................... 270

List of Factory Default Settings .................................................................................... 273

Index............................................................................................................................ 283

Chapter

Before Use

This chapter explains camera functions, software and operating environment.

It also describes the flow from preparation and setup through to actual use.

Network Camera Capabilities

Uploading

video

Recording to memory card

Operation and setup by

administrator

[Admin Viewer]

Operation by guest users

[VB Viewer]

Monitoring by

intelligent functions

Inputting/outputting audio

Using external devices

M641

M740

This network camera is capable of not just camera operations using the installed software but also recording and uploading video and monitoring using various intelligent functions. However, the functions that can be used differ depending on the model. For the difference in functions by model, refer to the table below.

 Table of Function Compatibility by Model

The functions for which availability differs depending on the model are shown below.

R11

Pan/Tilt  ----

Digital PTZ - - 

Audio I/O Terminals  -  -  -

External Device Terminals  -  -  -

Infrared Illumination - - - -  -

Camera Angle Setting Tool - - 

Audio Detection  -  -  -

Auto Tracking  ----

Event Triggered Preset Movement  ----

Linked Event  -  -  -

Panorama Creation Tool  ----

View Restriction Setting Tool  ----

microSD/microSDHC/microSDXC memory card support*

SD/SDHC/SDXC memory card support*  --

Max. Number of Registered Presets 257 21

* In this guide, “memory card” refers to the memory cards that can be used by the cameras.

-- --

R10

M640 M741

Note

Camera Software

R11

R10

The software needed for camera setup and use is included on the camera and on the setup CD-ROM included with the camera. The software can also be purchased separately.

Software Included on the Camera

The following software is included on the camera. It is automatically downloaded from the camera when you use it.

 Admin Viewer/VB Viewer (P. 137)

These Viewers are used for camera control and for monitoring video and events. Admin Viewer can only be used by administrators and registered users with camera control permissions, and allows complete control of the camera. The VB Viewer allows any user with camera access to use the camera, but the user is restricted to a limited set of functions.

 Admin Tools (P. 191)

This tool is used for making camera settings and for managing cameras.

• Privacy Mask Setting Tool

• Intelligent Function Setting Tool

• Log Viewer

• Recorded Video Utility

Before Use

• Panorama Creation Tool

• View Restriction Setting Tool

To use Admin Viewer and Admin Tools, .NET Framework 3.5 SP1 (when using Internet Explorer 8/9) or .NET Framework 4.5 (when using Internet Explorer 10/11) is necessary. If it is not installed on the computer, it will be automatically installed when using the installer (P. 28).

Software Included on the Setup CD-ROM

The software included on the setup CD-ROM is installed and used on a computer.

 Camera Management Tool (P. 36)

This tool is used for batch managing multiple cameras, from making settings to performing maintenance. The Camera Management Tool can perform the following tasks.

• Set various camera settings.

• Launch software included on the camera, such as Admin Viewer and Admin Tools.

• Update firmware, back up/restore settings, perform memory card and other operations, as well as, camera maintenance.

This guide explains how to use this tool to make initial settings for cameras (P. 36). For details on other uses and functions, please refer to the “Camera Management Tool User Manual”.

The Camera Management Tool can be installed by the installer application.

Installer location: Setup CD-ROM > [Applications] folder > VBToolsInstall.exe

 Camera Angle Setting Tool (P. 45)

M641

M640

M741

M740

RM-Lite Viewer RM-Lite Storage Server

Network

Flow of video from the camera

Flow of recorded video

Important

This tool allows you to adjust the camera angle during installation by viewing video from the camera on the computer screen via a network.

Installer location: Setup CD-ROM > [Applications] folder > VBToolsInstall.exe

 Admin Tools Certificate

This is a digital certificate for using Admin Viewer and Admin Tools.

Installer location: Setup CD-ROM > [Applications] folder > VBToolsInstall.exe

 Admin Viewer/Admin Tools with Proxy Authentication Support

Use these when going through a proxy server with proxy authentication.

Software location: Setup CD-ROM > ProxyAuthSupport folder

 RM-Lite

This software displays, records and plays back video from up to four cameras via a network.

Software location: Setup CD-ROM > [Applications] folder > RMLiteInstall.exe

RM-Lite Software

Type Overview License

RM-Lite Storage Server Up to four cameras can be registered to record video (JPEG). 1 license

Plays video recorded in the storage server and displays live video

RM-Lite Viewer

RM-Lite Manager Use register cameras and configure recording schedules. 1 license

VB-R11VE, VB-R11, VB-R10VE, VB-M641VE, VB-M641V, VB-M640VE, VB-M640V, VB-M741LE,

Supported cameras

VB-M740E, VB-H43, VB-H630VE, VB-H630D, VB-H730F, VB-M42, VB-M620VE, VB-M620D, VB-M720F, VB-S30D, VB-S31D, VB-S800D, VB-S900F, VB-S805D, VB-S905F, VB-H41, VB-H610VE, VB-H610D, VB-H710F, VB-M40, VB-M600VE, VB-M600D, VB-M700F, VB-C60, VB-C500VD/VB-C500D, VB-C300, VB-C50i/VB-C50iR, VB-C50FSi/VB-C50Fi

(JPEG/H.264) from the camera. Up to four cameras can be registered for the viewer.

1 license

To add the RM-Lite Viewer or RM-Lite Manager, you must purchase RM-Lite-V (sold separately).

Note

For details on the usage, operating environment, and functions of RM-Lite, please refer to the “System Administrator Manual”.

Note

Additional Software/Licenses (Sold Separately)

You can purchase additional software and licenses as necessary.

 Canon H.264 Additional User License AUL-VB

Additional license for viewing H.264 video with multiple computers via Admin Viewer or Recorded Video Utility. Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video from a single camera.

 RM-64/RM-25/RM-9

This software allows network cameras to be used for multipoint surveillance, and for displaying, recording and playing back videos from the camera. The number of cameras that can be registered with RM-64/RM-25/RM-9 varies: 64, 25, or 9 cameras respectively can be registered. By using multiple Storage Servers, you can construct a surveillance system supporting up to 512 cameras.

Before Use

Licenses for upgrading from RM-9 to RM-25 or RM-64, and from RM-25 to RM-64 are also available.

 RM-V

This additional license lets you install the RM-64/RM-25/RM-9 RM Manager and Viewer on multiple computers. Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.

 RM-Lite-V

This additional license lets you install the RM-Lite Viewer or RM-Lite Manager on multiple computers. Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.

Note

Operating Environment

For the latest information on this product (firmware and included software, user manual, operating environment, etc.), please refer to the Canon Web Site.

Camera Angle Setting Tool, Admin Viewer/VB Viewer, Admin Tools

CPU Intel Core i7-2600 or higher

Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit Windows 7 Ultimate/Professional/Enterprise/Home Premium SP1 32/64-bit Windows 8/Windows 8 Pro/Windows 8 Enterprise 32/64-bit*

OS*

Web Browser

Memory 2 GB or more

Viewer Display 1920 x 1080 or higher

Software*

Audio A computer that supports audio is required to use the camera’s audio function.

Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit* Windows Server 2008 Standard SP2 32/64-bit Windows Server 2008 R2 Standard SP1 64-bit Windows Server 2012 Standard 64-bit* Windows Server 2012 R2 Standard 64-bit*

Internet Explorer 8/9 32-bit Internet Explorer 10/11

.NET Framework 3.5 SP1 (when using Internet Explorer 8/9) – Must be installed on Windows Vista and Windows Server 2008 systems

.NET Framework 4.5 (when using Internet Explorer 10/11) – Must be installed on Windows 7 and Windows Server 2008 R2 systems

*1 Set the Control Panel’s font size (DPI) for Admin Tools and Admin Viewer to 100% or 125%. *2 The browser must support JavaScript, XAML browser applications, and IFRAME (HTML tag).

The VB Viewer requires Cookies.

*3 Installation is unnecessary if only VB Viewer will be used. .NET Framework 3.5 SP1 and 4.5 are provided on the included

setup CD-ROM, and the appropriate installer is selected automatically depending on the version of Internet Explorer.

*4 The included software or the software installed on the camera cannot be started from the Start screen added to Windows

8 and later.

For details on using Camera Management Tool, please refer to “Camera Management Tool User Manual”.

Steps for Setting Up Camera

Camera Management Tool

VB Viewer

M641

M640

M741

M740

Camera Angle Setting Tool

Step 1 Pre-Installation Preparations

Make preparations to use the camera via a network.

Install necessary software

 “Install Software” (P. 28)

Check/configure computer and web browser security settings

 “Check/Make Security Settings” (P. 31)

Use Camera Management Tool to configure initial camera settings.

 “Making Initial Camera Settings” (P. 36)

Step 2 Check Camera Connection

Access the camera with a computer to ensure preparations have been properly completed.

Access the camera top page using a web browser

 “Access the Top Page from Camera Management Tool” (P. 41)

Before Use

Launch VB Viewer to check camera video

 “Checking Camera Video” (P. 43)

Step 3 Install the Camera

Install the camera to suit the operating environment it will be used in.

 “Installation Guide”

Step 4 Set the Camera Angle

Use Camera Angle Setting Tool to set the camera angle while checking video on the computer screen.

 “Camera Angle Setting Tool” (P. 45)

Step 5 Adjust Advanced Settings According to Use

Setting Page

Admin Viewer

Advanced settings can be made in the Setting Menu, such as for camera control and security, suitable for the intended camera use.

 “Setting Page” (P. 59)

Step 6 Use the Viewers

Use the viewers included on the camera. The Admin Viewer is intended for administrators, and the VB Viewer for guest users. Use the VB viewer to check content distributed to guest users and Admin Viewer to make all settings and fully check all preparations.

 “Admin Viewer/VB Viewer” (P. 137)

Step 7 Use Admin Tools

Admin Tools can be used to set masks to ensure privacy, set view restrictions and set the Intelligent Function to detect changes in video. You can also view logs of the camera’s operational status, as well as browsing and managing video recorded to the camera’s memory card.

 “Admin Tools” (P. 191)

Troubleshooting

Please refer to the “Appendix” (P. 249), in case of error messages or problems.

Chapter

Camera Setup

To prepare the camera for use, install necessary computer software and make initial settings for web browser

security and the camera.

When initial settings are complete, access the camera and check if video can be viewed.

Note

Install Software

M741

M740

Use the setup CD-ROM included with the camera to install necessary software.

Necessary Software

You will need the following software:

• Camera Management Tool (P. 36)

• Admin Tools Certificate

• .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer)

M641 M640

• Camera Angle Setting Tool

• All computer users will be able to use Admin Viewer and Admin Tools if the Admin Tools Certificate is installed.

• If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version appropriate for the version of Internet Explorer used on the computer.

Software Installation

 Installation Methods

The software can be installed together using [Easy Installation], or you can select which software to install using [Custom Installation].

• [Easy Installation] will also install the Camera Angle Setting Tool, which cannot be used by VB-R11VE, VB-R11 and VB-R10VE. Use [Custom Installation] and exclude the Camera Angle Setting Tool if you do not need to install it.

• If you plan to use Admin Viewer and Admin Tools on a computer that will not be used for the initial camera setup (a computer that does not have Camera Management Tool installed), you can select [Custom installation] and only install the “Admin Tools Certificate”.

 Install Software

Insert the setup CD-ROM into the drive on the computer.

Confirm that all other applications have been closed.

Double-click the CD-ROM icon > [Applications] folder > [VBToolsInstall.exe] in Windows Explorer.

The installation screen appears.

If the [User Account Control] screen appears, click [Yes] or [Continue].

Select the installation method.

Confirm or select the software that will be installed.

If you select [Easy Installation], confirm the software that will be installed and click [Next].

Camera Setup

If you select [Custom Installation], select the software to be installed and click [Next].

The User License Agreement screen appears.

Read through the user license agreement and click [Yes] if you accept it.

Installation starts.

Click [Exit] or [Reboot].

The Camera Management Tool icon and Camera Angle Setting Tool icon (if installed) will appear on the desktop.

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