The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.
As an authorized Canon dealership for the imageRUNNER 3245/3235 Series and imageRUNNER 3230/3225 you
agree that the imageRUNNER 3245/3235 Series and imageRUNNER 3230/3225 and its related hardware/software
accessories will not be exported from the United States except in strict accordance with the Export Administration
Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from the
United States.
Canon U.S.A., Inc. from time to time updates this on-line Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices, specifications and availability dates
listed herein are subject to change without notice. The latest version is available on-line at the ISG Central and eSupport websites noted above. Please make certain that you are using the latest version. Specimens of Web pages
included herein are for illustration purposes only.
Canon, Always Ask for Canon Genuine Toner, Parts & Supplies and MEAP are registered trademarks of Canon Inc.
imageRUNNER is a trademark of Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective owners,
and are hereby acknowledged.
http://www.usa.canon.com
http://www.support.cusa.canon.com
http://isgcentral.cusa.canon.com
http://www.cna.cusa.canon.com
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Table of Contents
I. Product Overview, Configuration, and Accessories -------------------------------------------- 1
A. Overview------------------------------------------------------------------------------------------------------------------ 1
B. Configuration------------------------------------------------------------------------------------------------------------ 4
C. Main Unit Box Contents---------------------------------------------------------------------------------------------- 8
D. Accessory Options ---------------------------------------------------------------------------------------------------- 9
11. IP Sec Board-A1 -----------------------------------------------------------------------------------------------------16
II. Dealer Sales/Service Authorization ------------------------------------------------------------------17
A. Technician/System Engineer--------------------------------------------------------------------------------------17
III. Educational Training --------------------------------------------------------------------------------------17
A. Overview----------------------------------------------------------------------------------------------------------------- 17
B. Certification-------------------------------------------------------------------------------------------------------------18
C. Who Should Attend -------------------------------------------------------------------------------------------------- 18
D. Training Facilities-----------------------------------------------------------------------------------------------------18
E. Prerequisites -----------------------------------------------------------------------------------------------------------18
F. What You Will Learn -------------------------------------------------------------------------------------------------19
G. Course Highlights ----------------------------------------------------------------------------------------------------19
H. Course Equipment---------------------------------------------------------------------------------------------------- 19
I. Student Feedback and Course Follow-up --------------------------------------------------------------------20
J. Service Materials ------------------------------------------------------------------------------------------------------20
IV. Servicing Notes ---------------------------------------------------------------------------------------------21
A. License Management System (LMS)----------------------------------------------------------------------------21
B. Recommended System Engineer Requirements -----------------------------------------------------------22
C. Power and Plug Requirements -----------------------------------------------------------------------------------23
D. Installation Space Requirements --------------------------------------------------------------------------------24
E. Installation Times -----------------------------------------------------------------------------------------------------25
F. Upgrading (Service Support Tool) ------------------------------------------------------------------------------25
G. Computer Requirements for Upgrading----------------------------------------------------------------------- 26
H. Hard Disk Drive Handling ------------------------------------------------------------------------------------------26
I. Consumables-----------------------------------------------------------------------------------------------------------27
J. Consumable Parts ----------------------------------------------------------------------------------------------------27
K. Periodic Maintenance------------------------------------------------------------------------------------------------30
V. Suggested End-User Customer Service Offerings----------------------------------------------32
A. Monthly Copy Volume----------------------------------------------------------------------------------------------- 32
B. Limited Warranty Support------------------------------------------------------------------------------------------32
VI. Product Technical Support Offerings ---------------------------------------------------------------42
A. Dealer Support Requirements ------------------------------------------------------------------------------------42
B. Canon USA Support Offerings -----------------------------------------------------------------------------------43
1. Canon USA Technical Support Center-------------------------------------------------------------------------43
2. Internet Support ------------------------------------------------------------------------------------------------------44
VII. Appendix ------------------------------------------------------------------------------------------------------47
A. Specifications ----------------------------------------------------------------------------------------------------------47
B. Warranty -----------------------------------------------------------------------------------------------------------------53
1. Main Unit Limited Warranty ---------------------------------------------------------------------------------------53
2. Drum Unit Limited Warranty --------------------------------------------------------------------------------------54
C. List of Tables -----------------------------------------------------------------------------------------------------------55
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I. Product Overview, Configuration, and Accessories
A. Overview
The imageRUNNER 3245/3235 Series and imageRUNNER 3230/3225 are
replacements for the imageRUNNER 3045/3035/3030/3025 models with
improved performance and support for color scanning.
The imageRUNNER 3245/3245i (Segment 4), imageRUNNER 3235/3235i
(Segment 3) and the imageRUNNER 3230/3225 (Segment 2) are Black &
White devices with print speeds of up to 45 ppm (pages-per-minute), 35 ppm,
30 ppm, and 25 ppm respectively featuring the MEAP (Multifunctional
Embedded Application Platform) architecture with advanced capabilities.
Speed Comparisons (LTR) (Table 1)
imageRUNNER
3245/3245i
Up to 45 ppm Up to 35 ppm Up to 30 ppm Up to 25 ppm
imageRUNNER 3245/3235 Series Comparisons (Table 2)
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imageRUNNER 3230/3225 Comparison (Table 3)
Feature imageRUNNER 3230 imageRUNNER 3225
DADF Option Option
Platen Cover Option Option
Main Memory (Standard) 512MB + 256MB 512MB + 256MB
Main Memory (Maximum) 1GB + 768MB 1GB + 768MB
Color Scan (up to 300dpi) Standard Standard
Color Scan (up to 600dpi) Option Option
Super G3 Fax (1st line) Option Option
Super G3 Fax (2nd line) Option Option
Super G3 Fax (2nd & 3rd line) Option Option
PDL UFRII Standard Standard
PDL PCL Option Option
PDL PS Option Option
Send Option Option
PDF Advanced Feature Option Option
PDF Security Feature Option Option
User Signature Option Option
Send Trial Kit Standard Standard
Certain optional software features are preinstalled on all new units, and in
order to activate the software programs, the feature must be licensed through
the License Management System (LMS). This replaces the need for additional
hardware or dongles to activate new software. Refer to the LMS section
herein for further details.
Improved Features (Table 4)
• New system architecture (imageCHIP II)
• Image quality enhancement with support for true 1200 x 1200 dpi printing
• New DADF
• Rich Send color scanning and XPS support (Microsoft's version of a PDF file)
• Scan to, or print direct from USB Memory
• Usability improvement with new operation panel screen
The system architecture (imageCHIP II) incorporates both the System On
Chip (SOC) architecture of the previous imageRUNNER devices as well as a
new accelerator CPU. This new controller helps the device achieve faster
processing and support for more sophisticated features. This new system
architecture also supports Canon’s MEAP (Multifunction Embedded
Application Platform) technology for integration with unique business
applications.
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Support for true 1200 x 1200 dpi printing capability enables clear and crisp
image quality. Character proportion, screen processing, line width adjustment
and toner burst control have all been improved.
These imageRUNNER devices offer a DADF
(Standard with imageRUNNER 3245/3235 Series, Optional on the
imageRUNNER 3230/3225) with a 100-sheet paper capacity and a dual 550sheet front loading paper cassettes that can accommodate paper sizes up to
11" x 17" and 17 lb. - 20 lb. Bond in weights. These devices can perform auto
duplexing with paper weights ranging from 13 lb. - 32 lb. Bond. Users can also
add a cassette feeding unit that provides two more 550-sheet cassettes and a
2,700-sheet paper deck for increased paper capacity of up to 4,950 sheets for
uninterrupted productivity.
Advanced digital workflows with color scanning capabilities are supported.
Not only do they support a rich Color Universal Send feature set, but scanning
is also done at high speeds of up to 51 images per minute (ipm) (B&W
600dpi/Color 300dpi). Additionally, XPS1 file format sending is a choice in file
format selection.
Integration with USB Memory will allow users to easily store documents
scanned at the imageRUNNER device to their USB Memory, or print out
documents from their USB Memory without hooking up a laptop to the device
(requires the device to be configured with PS printing or Direct Print Kit-F1).
The operation panel screen has a wider angle for better viewing and a faster
response time with an added volume control key and an USB I/F on the side
enabling quick USB connection.
As an ENERGY STAR Partner, Canon U.S.A., Inc. has determined that the
imageRUNNER 3245/3235 Series and imageRUNNER 3230/3225 models
meet the E
NERGY STAR guidelines for energy efficiency.
2
1
XPS is Microsoft's version of a PDF file.
2
If any options are installed, the device may no longer be ENERGY STAR qualified.
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B. Configuration
Note: All configurations shown are for reference purposes only and are subject
to change without notice. Please refer to the Dealer Price List on the ISG
Central Website for the most up-to-date Item Numbers.
Configuration (Table 5)
Item Item Number3
imageRUNNER 3245 shown configured with Saddle Finisher-AE2, Puncher Unit-M1, Paper Deck-Q1, and
• Accepts originals in weights from 17 lb. to 20lb. Bond
• Cannot be installed if the Cabinet is installed
4. Document Tray-J1
• Allows users to rest documents on the tray when operating the device
• Cannot be installed with Card Reader-C1, Voice Guidance Kit-D1, or
Voice Operation Kit-A1
5. Envelope Feeder Attachment-C2
• Fits inside the upper standard paper cassette for envelope feeding
• Capacity up to 50 envelopes
• Acceptable envelope types are COM 10, Monarch, DL, ISO-B5, ISO-C5
and Yougata 4
6. Inner 2 Way Tray-D1
• Installs inside the main output area for second output destination
• Collates, groups, or rotates depending on what the end-user requires
• Supports 11” x 17”, LGL, LTR, STMT-R, EXEC, Free Size, and
Envelopes
• Upper tray has a maximum of 100 sheets for letter size paper and 50
sheets for all other sizes. The lower tray has a maximum capacity of
250 sheets for letter-sized paper and 100 sheets for all other sizes.
• The Inner 2 Way Tray-D1, Finisher-S1, Finisher-AE1 or Saddle
Finisher-AE2 cannot be installed at the same time.
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7. Finisher-S1
• Offers one output tray as standard and a second optional output tray
• Up to 300 sheets (LTR) per tray when the optional Additional Finisher
Tray-B1 is installed
• Maximum total capacity of up to 1,000 sheets (LTR)
• Top left corner stapling for up to 50-sheets (LTR) and 30 sheets (LGL,
LTR-R, or LDGR sized sheets.
• Supports 11” x 17”, LGL, LTR, LTR-R, STMT-R, Free Size, and
Envelopes
• The Inner 2 Way Tray-D1, Finisher-S1, Finisher-AE1 or Saddle
Finisher-AE2 cannot be installed at the same time.
8. Additional Finisher Tray-B1
• Option for the Finisher-S1
• Provides a second output destination within the original footprint of the
device.
• When installed, capacities for both trays are 300-sheets (LTR), 150sheets (All other sizes)
9. Finisher-AE1
• Offers two output trays for a total capacity of up to 2,000 sheets (LTR)
• Buffer Pass Unit-E2 is included and can act as a third output
destination.
• Corner and Double Margin stapling up to 50 sheets (LTR)
• The Inner 2 Way Tray-D1, Finisher-S1, Finisher-AE1 or Saddle
Finisher-AE2 cannot be installed at the same time.
10. Saddle Finisher-AE2
• Offers two output trays for a total capacity of up to 2,000 sheets (LTR)
• Buffer Pass Unit-E2 is included and can act as a third output
destination.
• Corner and Double Margin stapling up to 50 sheets (LTR)
• Continuous booklet printing is available (Need to turn stacking limit off
in Service Mode)
• Saddle Stitch finishing capabilities for booklet sets up to 15 sheets in
LTTR, LGL, 11" x 17" sizes
• The Inner 2 Way Tray-D1, Finisher-S1, Finisher-AE1, or Saddle
Finisher-AE2 cannot be installed at the same time.
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11. Puncher Unit-M1
• Option for the Finisher-AE1 and Saddle Finisher-AE2
• Places 2 or 3 holes in pages one sheet at a time for stocks up to 32 lb.
Bond
• Supports LTRR, LTR, LGL and 11” x 17” paper sizes
• Can be used for adjusting the height of the machine
• Provides a space to store toner or additional paper supply
• Does not add paper capacity to the system, serves as a means to
adjust the height of the machine
• Cannot be installed if the Cassette Feeding Unit-Y3 is installed
13. Paper Deck-Q1
• Provides additional 2,700 sheets of letter-sized paper capacity (20 lb.
Bond)
• Accepts originals in weights from 17 lb. to 28 lb. Bond
• Cassette Feeding Unit-Y3 or Cabinet-P1 must be installed
14. Copy Tray-J1
• Offers a third output destination allowing users to dedicate specific trays
to delivery of faxed, copied or printed output
• Maximum paper capacity of 150 sheets for Letter-sized output and 75
sheets for all other sizes
E. Print Controller Options
1. PCL Print Kit-AA1
• Networked printing support for PCL 5e and PCL 6 drivers
• LMS Activated
2. PS Printer Kit-AA1
• Networked printing support for PostScript 3 emulation drivers
• LMS Activated
3. Direct Print Kit-F1
• Enables users to print PDF files directly to the device bypassing the
driver
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4. Encrypted Secured Print Software-C1
• Enables users to encrypt print data sent from a computer over the
network, using the Secured Print function
• Print data is decrypted at the device
• Enables users to strengthen the security of print data
• LMS Activated
5. Barcode Printing Kit-A1
• Provides the ability to print barcodes in SAP R3 environments
• Requires the PCL Printer Kit-AA1
• LMS Activated
F. Fax Options
1. Super G3 Fax Board-AC1
• Provides a connection for one telephone line to enable traditional faxing
capabilities
2. Super G3 2nd Line Fax Board-AC1
• Enables users to use two lines simultaneously to send and receive fax
documents
3. Super G3 2nd/3rd- Line Fax Board-AC1
• Enables users to use two or three lines simultaneously to send and
receive fax documents
• Cannot be installed with the Super G3 2nd Line Fax Board-AC1
G. Universal Send Options
1. Color Universal Send Kit-P1
• Enables scan to e-mail, I-fax, User Inbox, and File Server
• Enables send feature which allows the device to serve as the central
document communication hub of any small to mid sized office
environment
• Standard on imageRUNNER 3245i/3235i
• LMS Activated on imageRUNNER 3245/3235/3230/3225
2. Universal Send Advanced Features Set-B1
• PDF/XPS Compact
• PDF/XPS (OCR)
• PDF Trace and Smooth
• Standard on imageRUNNER 3245i/3235i
• LMS Activated on imageRUNNER 3245/3235/3230/3225
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3. Universal Send Security Feature Set-B1
• Option for Color Universal Send Kit-P1
• Enables the user to create Encrypted PDF documents
• Digital Device Signature mode uses the device signature certificate and
key pair inside the machine to add a digital signature to a PDF/XPS
document
• Standard on imageRUNNER 3245i/3235i
• LMS Activated on imageRUNNER 3245/3235/3230/3225
4. Color Universal Send Kit-P1 Full Package
• The Color Universal Send Kit-P1 Full Package combines the Universal
Send Advance Feature Set-B1 and the Universal Send Security Feature
Set-B1 in one package
5. Digital User Signature Kit-B1
• Enables the user to identify which user signed a PDF/XPS document
enabling document authentication
• Works when the user is signed on using SSO or SDL
• LMS Activated
H. Send and Print Packages
1. Universal Send & PCL Print Package-AA1
• Option for imageRUNNER 3245/3235/3230/3225 base models only
• Combines PCL 5e/6 printing and Universal Send in one package
• Cannot be installed with the Color Universal Send Kit-P1
I. Other System Options
1. System Upgrade RAM-A1
• Adds an additional 512MB RAM
• Required for 600 dpi color scanning
2. Additional Memory Type A
• Adds an additional 512MB RAM
• Required when adding the PS Printer Kit-AA1, Voice Operation Kit-B1,
or for flash support with the Web Access Software-G1
3. Wireless LAN Board-A1
• Enables the device to connect to a wireless network
4. Access Management System Kit-A2
• Enables the user to restrict the entire function or various features of the
copy, print, mail box, and send functions that each user can access
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