Canon imagePRESS C7011VP, imagePRESS C7011VPS, imagePRESS C800, imagePRESS C6011VP, imagePRESS C6011 Operation Guide
...
Operation guide
PRISMAsync
Remote Manager
Copyright
© 2014, Océ
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Edition 2014-11
GB
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Contents
Contents
Chapter 1
Introduction.........................................................................................................................7
Introduction.......................................................................................................................................................8
Supported printers.....................................................................................................................................8
Supported web browsers.......................................................................................................................... 9
Chapter 2
Common tasks.................................................................................................................. 11
How to start PRISMAsync Remote Manager............................................................................................... 12
Monitoring...................................................................................................................................................... 13
Monitor jobs............................................................................................................................................. 13
Monitor printers....................................................................................................................................... 16
Job handling................................................................................................................................................... 19
Copy jobs between printers.................................................................................................................... 19
Move jobs between queues in the same printer................................................................................... 21
Change the job order............................................................................................................................... 22
Submit print jobs............................................................................................................................................23
Submit a print job to a printer................................................................................................................ 23
Chapter 3
Configuration.................................................................................................................... 25
Add a printer................................................................................................................................................... 26
Add Remote printers...................................................................................................................................... 28
Enable PRISMAsync Remote Manager.........................................................................................................30
Set the PRISMAsync Remote Manager password.......................................................................................31
Chapter 4
Frequently asked questions.............................................................................................33
How can I change the language of the user interface?............................................................................... 34
Which licenses affect PRISMAsync Remote Manager?...............................................................................35
Which protocols and ports are used by PRISMAsync Remote Manager?.................................................36
Chapter 5
Problem solving................................................................................................................ 37
A connection to one or more printers cannot be made at all.....................................................................38
A copied job loses settings............................................................................................................................39
Status and error messages............................................................................................................................40
You cannot send jobs with PRISMAsync Remote Manager....................................................................... 41
You cannot start PRISMAsync Remote Manager........................................................................................ 42
Your job is not sent to the selected destination on the printing system................................................... 43
Chapter 6
Views................................................................................................................................. 45
The Schedule view......................................................................................................................................... 46
The time line.............................................................................................................................................46
The printer overview................................................................................................................................48
Submit job..........................................................................................................................................49
PRISMAsync Remote Manager
5
Contents
The Schedule............................................................................................................................................53
The button bar................................................................................................................................... 53
Media status information..................................................................................................................55
The printer view..............................................................................................................................................57
The button bars........................................................................................................................................ 58
The properties view........................................................................................................................................62
The page programming view........................................................................................................................ 64
Index...................................................................................................................................67
6
PRISMAsync Remote Manager
Chapter 1 Introduction
Introduction
Introduction
You can use PRISMAsync Remote Manager as an easy way to control the workflow and monitor
several printers at once.
These printers need the PRISMAsync Remote Manager license and software on the PRISMAsync
controller.
PRISMAsync Remote Manager will make the following functionality available in a web-based user
interface:
• Production planning & production flow monitoring via a multi-engine schedule.
• Printer monitoring.
• Remote operation of jobs / queues for multiple printers.
• Direct job upload for print-ready files.
• Job rerouting/copying between printers and queues.
A maximum of 5 printers and 6 concurrent users is supported.
You can find a full description of the PRISMAsync Remote Manager interface in
view
on page 46.
For information on the configuration of PRISMAsync Remote Manager see
page 25.
Supported printers
The PRISMAsync Remote Manager software runs on these supported printer.
• Canon varioPRINT 135 Series from v3.4
• Canon imagePRESS C800 Series from v1.2
• Canon imagePRESS C7010VPS Series from v3.2
•
Océ VarioPrint 6000+ Line from R3.3
The Schedule
Configuration
on
Chapter 1 - Introduction
8
PRISMAsync Remote Manager
Supported web browsers
Browser requirements
To connect to PRISMAsync Remote Manager you need a web browser that has the following
functionality:
• HTML5 compatibility
• JavaScript support
• WebSocket support
NOTE
For security reasons JavaScript or WebSocket might be disabled in your organisation.
Supported operating systems
The following operating systems are supported:
• Microsoft Windows
• Mac OS
Overview
Supported web browsers
Web browser Microsoft Windows Mac OS
Internet Explorer 11 -
Firefox 30 and higher. -
Safari - OSX 8 (Mountain Lion) 6 and
higher.
OSX 9 (Mavericks) 7 and higher.
Chrome 35 and higher. -
PRISMAsync Remote Manager
Chapter 1 - Introduction
9
Supported web browsers
Chapter 1 - Introduction
10
PRISMAsync Remote Manager
Chapter 2 Common tasks
How to start PRISMAsync Remote Manager
How to start PRISMAsync Remote Manager
Before you begin
You need:
• the network address of the system that runs PRISMAsync Remote Manager.
Check that the system is configured properly see
page 30.
• a supported web browser.
Supported web browsers
See
• When you use a firewall or proxy server check that the required network ports are open.
See :
Which protocols and ports are used by PRISMAsync Remote Manager?
on page 9.
Starting PRISMAsync Remote Manager
1. Start the browser.
2. Enter the network address of the system that runs PRISMAsync Remote Manager.
Example : http://remotemanager-address/.
This will start Settings Editor on the printing system.
3. Click on [Remote Manager] in the upper right corner of the screen.
4. Logon with your credentials.
5. PRISMAsync Remote Manager starts now.
See
The Schedule view
on page 46.
Enable PRISMAsync Remote Manager
on
on page 36.
NOTE
Alternatively you can start PRISMAsync Remote Manager directly via : http://
remotemanager-address/RuiClient.
Chapter 2 - Common tasks
12
PRISMAsync Remote Manager
Monitoring
Monitor jobs
Introduction
In the schedule view of PRISMAsync Remote Manager you see an overview of all jobs.
On the left you see the available printers and to the right you see all jobs scheduled for printing.
For each job you can see the following in the view:
• If there is enough room the job has a thumbnail for easy recognition.
If there is not enough room click on the job to get a popup window with a thumbnail.
NOTE
Thumbnails are not supported for the Océ VarioPrint 6000+.
• Information on who submitted the job and at what time.
• The required media and output location for the job.
Click the More button below the queue for more detailed information.
Monitoring
• A small coloured bar on the bottom part of the job that indicates if the jobs can be printed
without operator intervention.
Green means no intervention needed, orange means intervention is needed, grey means not
enough information and red means immediate intervention is needed because printing has
stopped.
Click the More button underneath the queue for more detailed information on media and
output locations used.
Also see "Warnings in the time line" below.
PRISMAsync Remote Manager
Chapter 2 - Common tasks
13
Monitor jobs
Which jobs are visible
PRISMAsync Remote Manager only shows the [Scheduled jobs] queue from the printer in this
view.
If you need to see all jobs on the printer click on the printer tile for the printer view see
printer view
on page 57.
Time scale for the jobs
The time line determines the timing in the schedule view.
You can see up to 8 hours of scheduled jobs.
Use the buttons in the time line to set the time scaling for the schedule view and to scroll through
the schedule view. See
Available job operations
Click on a job to get a button bar with available operations.
For the available operations in the button bar see
Submitting jobs
You can submit jobs one at a time from your workstation using drag and drop to the displayed
queues. You can also use the + Job button in the upper left corner.
The time line
on page 46.
The button bar
The
on page 53.
The Submit job window prompts you for additional job settings. See
Transaction printing mode
If a printer is configured for transaction printing mode you will not see separate jobs in this view.
Instead of jobs you see one bar with the text transaction printing mode.
Chapter 2 - Common tasks
14
Submit job
PRISMAsync Remote Manager
on page 49.
You cannot submit jobs to this printer. You can still manage this printer and receive warnings
about required operator actions and errors on the printer.
Warnings in the time line
To be able to maximize the use of the printers there are warnings in the time line.
You are warned that operator intervention is needed on the printer in due time.
These warnings tell you for example:
• You need to refill media.
• Insert media that is not available in the printer.
• You need to empty output locations.
Point to the warning icon in the time line to get a popup that gives extra information. It tells you
what intervention is required, for which printer and at what time from now.
Click the more button underneath the queue to see more detailed media status information.
See
The time line
on page 46 and
Media status information
Monitor jobs
on page 55.
PRISMAsync Remote Manager
Chapter 2 - Common tasks
15
Monitor printers
Monitor printers
Introduction
you see an overview of all managed printers in the schedule view of PRISMAsync Remote
Manager.
For each printer you see a tile with information.
In the tile you can see what the printer is doing and if there are problems on the printer. Eventual
required operator interventions on the printer are indicated with a small coloured bar.
Regular operation
The tile above shows that the printer is operating and has no problem.
Warning
The tile above shows that the printer is operating, but operator intervention is needed in due
time. You can click on the orange bar to see more information.
These are normal operational requests of the printer like:
• Refilling media that has run out.
• Filling media that is not in the printer at the moment.
• Empty an output location.
There is additional information about the intervention needed in the time line and the media
status view.
See
The time line
on page 46 and
Media status information
on page 55.
Chapter 2 - Common tasks
16
PRISMAsync Remote Manager
Error or other situation that prevents printing
The tile above shows that the printer has stopped printing. You can click on the red bar to see
more information.
Operator intervention is needed to continue printing.
Some examples of the situations are:
• The printer is on hold.
• The required media has run out.
• The printer does not have the required media.
use the media status view to see what media is missing. See
page 55.
• The printer has an error that prevents further printing.
Monitor printers
Media status information
on
Attention needed
The tile above shows that the printer is operational but it needs a calibration.
Use the printer operation guide to calibrate the printer.
All the special icons that show on the control panel of the printer can also show up in the printer
tile.
Some examples are Low on toner, Out of toner , Finisher offline etcetera.
Transaction printing mode active
The tile above shows that the printer is operational but is in transaction printing mode.
This is a regular operational mode for the printer.
PRISMAsync Remote Manager
Chapter 2 - Common tasks
17
Monitor printers
Service mode active
The tile above shows that the printer is in service mode.
The printer is being serviced by a technician. Do not use the printer until the printer is fully
operational again.
Check the consumables of a printer
You can check the current media supply and other consumables on the printer.
Click the button in the right top corner of the printer tile.
A popup window will show what media is available at the different input locations.
The available input locations depend on the printer type and configuration.
Submitting jobs
You can submit jobs one at a time from your workstation using drag and drop to the printer tile.
You can also use the + Job button in the upper left corner.
The Submit job window prompts you for additional job settings. See
Chapter 2 - Common tasks
18
Submit job
PRISMAsync Remote Manager
on page 49.
Job handling
Copy jobs between printers
Introduction
You can copy a job from one printer to another.
Procedure
1. Select a job in the queue.
This is supported in Scheduled jobs, Waiting jobs, DocBox and Printed jobs.
2. Click the [Copy to] button in the button bar.
3. Select the destination printer from the list of [Remote printers].
You can also enter a printer address manually if the system is configured to allow this.
NOTE
If you do not see any destination printers check destination printers below.
4. Click OK.
5. The job is copied to the destination printer.
The job is copied with the original job settings. Settings which were added or changed via the
local printer or via PRISMAsync Remote Manager are lost when you copy a job.
6. The original job remains in the printer.
Job handling
Important remarks about [Copy to] functionality
Job settings
The job is copied with the original job settings.
• Settings which were added or changed via the local printer or via PRISMAsync Remote
Manager are lost when you copy a job.
• If an [Automated workflow] was used, the destination printer should also have the (same)
[Automated workflow]. If not the [Automated workflow] is not used.
• If the job was sent to [DocBox] called John, which does not exist on the destination printer, the
job will appear in [DocBox] Public.
Supported printers
You should only copy jobs to supported printers.
See
Supported printers
on page 8
Destination printers
The list of destination printers is actually the list of [Remote printers].
This list can be configured for each connected printer. Therefore the list can be different for each
printer.
This list must be configured for each printer if you want to use [Copy to].
See
Add Remote printers
PRISMAsync Remote Manager
on page 28.
Chapter 2 - Common tasks
19
Copy jobs between printers
Proxy servers and firewalls
PRISMAsync Remote Manager does not support proxy servers.
When you use a firewall or proxy server check that the required network ports are open.
Which protocols and ports are used by PRISMAsync Remote Manager?
See :
Printing protocol
PRISMAsync Remote Manager uses the LPR protocol for the [Copy to] function.
To use LPR check that LPD is enabled on the printing system.
The LPD setting can be found in Settings Editor at this position :[Configuration] -> [Connectivity] > [LPD] -> [LPD enabled].
on page 36.
Chapter 2 - Common tasks
20
PRISMAsync Remote Manager
Move jobs between queues in the same printer
Move jobs between queues in the same printer
When to do
On connected printers you can move jobs between queues from within PRISMAsync Remote
Manager.
The functionality is the same as on the control panel.
How to move / copy jobs
These are the different options available for the different locations:
• [Scheduled jobs]
Click [Move] to move the job from the [Scheduled jobs] to [Waiting jobs].
• [Waiting jobs]
Click [Print] to move jobs to [Scheduled jobs].
• [DocBox]
Click [Print] to copy jobs to [Waiting jobs].
Click [Print now] to copy jobs to [Scheduled jobs]. The current job is stopped after the current
set and the selected jobs are printed first.
Click [Move] to move jobs to another [DocBox].
• [Printed jobs]
Click [Copy] to copy the selected jobs to [Waiting jobs].
For additional information on the available settings see the printer Operation guide.
PRISMAsync Remote Manager
Chapter 2 - Common tasks
21
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