Canon DV Network, DV Messenger Instruction Manual

DV Network Software Version 2

Instruction Manual

Mode d’emploi

Manual de Instrucciones

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F

Es

This software is for use with Windows® XP only.
Ce logiciel ne peut être employé que sous Windows® XP.
Este software solamente es compatible con Windows® XP.

Before Installing DV Messenger

Before Installing DV Messenger

To use DV Messenger, it is required that Windows XP is installed in your computer
and Windows Messenger 4.5, 4.6 or 4.7 operates correctly.
Make sure to confirm the following before installing DV Messenger.

Is Windows XP and
Windows Messenger

4.5, 4.6 or 4.7 installed?

No No

This software is compatible
with Windows XP only. It
cannot be used with other
Operating Systems.
Furthermore, Windows
Messenger 4.5, 4.6 or 4.7 is
required. Establish an
environment that allows the
use of this software. Please
consult Microsoft for details.

Does Windows
Messenger operate and
can its voice or video
conversation function

be used?
(Please consult Microsoft
for details on Windows
Messenger.)

This software requires that
Windows Messenger operates
correctly. Please establish an
environment where Windows
Messenger operates.
Please consult Microsoft for
details.

YesYes

Continue to
Next Page

2

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Are you using a router for
Internet connection?

Yes Yes

(Some modems are
equipped with a router
function. For details, refer
to the manual of the
modem.)

No No

This software requires an UPnP
(Universal Plug and Play)
compatible router. It cannot be
used with other routers. For
details, consult your Internet
service provider, telephone carrier
or router manufacturer, or refer to
the manual of the router.

Follow now the instructions in this manual
and install DV Messenger.

Is your router UPnP
(Universal Plug and
Play) compatible?

Yes

3

Read Carefully Before Using

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ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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DV Messenger

NEITHER CANON, NOR ANY OF CANON’S SUBSIDIARIES, DISTRIBUTORS OR DEALERS SHALL
HAVE ANY OBLIGATION TO INDEMNIFY YOU AGAINST ANY CLAIM OR SUIT BROUGHT BY A
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TO YOU.

5

Read Carefully Before Using

7. TERM

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The SOFTWARE is a “commercial item,” as that term is defined at 48 C.F.R. 2.101 (Oct 1995),
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6

Contents

Before Installing DV Messenger ................................................................................2

Read Carefully Before Using ......................................................................................4

Read This First .............................................................................................................9

About This Manual .................................................................................................10

System Requirements .............................................................................................. 11

What Can Be Accomplished With the Software .................................................... 12

Available Functions by Camcorder Models...............................................................12

Required Accessories ................................................................................................ 14

Read Carefully ........................................................................................................... 15

Requirements for Using DV Messenger .................................................................. 16

Installing the Software ............................................................................................ 17

Installing the DV Network Software ........................................................................17

Installing the Canon USB Video Driver .................................................................... 20

Installing the AV/C Camera Storage Subunit-WIA Driver ......................................... 21

Connecting the Camcorder to a Computer ............................................................. 24

Connecting the Camcorder Using a USB Cable .......................................................24

Connecting the Camcorder Using a DV Cable .........................................................24

DV Messenger

Preparations for DV Messenger ...............................................................................25

Checking the Camcorder Connection .................................................................... 25

Setting the UPnP Router .......................................................................................... 27

Videoconferencing ................................................................................................... 33

Starting DV Messenger .......................................................................................... 33

Preparing the Camcorder for Communication .........................................................35

Starting a Videoconference .....................................................................................38

Ending DV Messenger .............................................................................................. 41

Disconnecting DV Messenger ................................................................................. 41

Ending DV Messenger ............................................................................................ 41

Screen Displays ......................................................................................................... 42

DVM Panel .............................................................................................................. 42

Taskbar .................................................................................................................. 45

DV Messenger Icon Menu .......................................................................................46

Changing the Mode of the Camcorder ...................................................................47

Camcorder with NETWORK Mode .......................................................................... 47

Camcorder without NETWORK Mode .................................................................... 47

Operating Camcorders with DV Messenger ........................................................... 49

Operating the Camera Functions ............................................................................. 50

Operating the Tape Playback Functions ...................................................................52

Sharing Images (File Transfer)................................................................................. 54

Selecting Images for Sharing ...................................................................................54

Transferring Images .................................................................................................56

Using the Image Capture Function .......................................................................... 58

Setting of Image Capture ........................................................................................58

Changing the Capture Mode ................................................................................. 60

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DV Messenger

7

Contents

Capturing with Your Camcorder .............................................................................61

Capturing with Your Contact’s Camcorder ............................................................. 62

Using the View & Record Function ..........................................................................63

Setting of View & Record ........................................................................................63

Starting View & Record .......................................................................................... 64

Connecting with View & Record .............................................................................65

Additional Functions ................................................................................................ 67

Changing the Background of Windows Messenger ................................................ 67

Option Settings .......................................................................................................68

AV/C Camera Storage Subunit-WIA Driver

Downloading Still Images/Movies to a Computer ..................................................69

Downloading with the Scanner and Camera Wizard .............................................. 70

Downloading with Windows Explorer .................................................................... 72

Uploading Files from the Computer to the Memory Card ..................................... 75

Uninstalling the Software ........................................................................................76

Uninstalling DV Messenger .....................................................................................76

Uninstalling the Canon USB Video Driver/Uninstalling the AV/C Camera Storage

Subunit-WIA Driver .................................................................................................77

Troubleshooting

DV Messenger ....................................................................................................... 79

Canon USB Video Driver .........................................................................................86

AV/C Camera Storage Subunit-WIA Driver ............................................................. 8 7

Uninstallation of the Canon USB Video Driver and AV/C Camera Storage

Subunit-WIA Driver .................................................................................................87

8

Read This First

Disclaimer

¡ While every effort has been made to ensure that the information contained in

this guide is accurate and complete, no liability can be accepted for any errors or
omissions. Canon reserves the right to change the specifications of the hardware
and software described herein at any time without prior notice.

¡ No part of this guide may be reproduced, transmitted, transcribed, stored in a

retrieval system, or translated into any other language in any form, by any
means, without the prior written permission of Canon.

¡ Canon makes no warranties for damages resulting from corrupted or lost data

due to mistaken operation or malfunction of the camcorder, the software,
memory cards (MultiMediaCards or SD Memory Cards), personal computers, or
peripheral devices, or due to use of a memory card not formatted by a Canon
camcorder.

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¡ Canon is a registered trademark of Canon Inc.
¡ Microsoft

Microsoft Corporation in the United Stated and/or other countries.

¡ Adobe, Acrobat and Reader are trademarks of Adobe Systems Incorporated.
¡ Other names and products not mentioned above may be registered trademarks

or trademarks of their respective companies.

¡ AV/C Camera Storage Subunit is a standard for downloading and uploading files

using an AV device equipped with the IEEE1394. The driver complies with the
“AV/C Camera Storage Subunit Version 1.0” by the IEEE1394 Trade Association.

¡ WIA stands for Windows Image Acquisition. WIA is a driver software for

downloading images from digital devices onto a computer. WIA is preinstalled
on Windows XP.

Copyright © Canon Inc. 2004 All rights reserved.

Safety Precautions

Do not play the supplied CD-ROM(s) in any CD player that does not support data
CD-ROM(s). Playing the CD-ROM(s) in an audio CD player (music player) could
damage the speakers. It is also possible to suffer from hearing loss from listening
with headphones to the loud sound of a CD-ROM played on a music CD player.

®

and Windows® are either registered trademarks or trademarks of

DV Messenger

9

Read This First

About This Manual

¡ In this manual, DV Messenger Version 2 is abbreviated as "DV Messenger".
¡ In this manual, the operating modes of camcorders are described as following:

– CAMERA mode: Mode for recording video and sound to tape.
– PLAY (VCR) mode: Mode for playing back video and sound recorded on a

tape.

– CARD PLAY mode: Mode for playing back images recorded on a memory

card.

– NETWORK mode: Mode for connecting to the computer for using DV

Messenger.

¡ The explanations in this manual refer to camcorders equipped with the

NETWORK mode on the POWER switch of the camcorder. If your camcorder is
not equipped with the NETWORK mode, refer to the instructions in parenthesis
(Camcorder without NETWORK mode:).

Camcorder with NETWORK mode Camcorder without NETWORK mode

¡ Please note that the screens used in this manual may change.

10

System Requirements

OS: Microsoft Windows XP Home Edition or Professional

(Installation of Service Pack 1 recommended)
Proper operation is not guaranteed on Windows XP
that has been upgraded from a previous version.

CPU: Pentium 500 MHz or better (800 MHz or better

recommended)
RAM: 128 MB or more (256 MB or more recommended)
Interface: USB (1.1/2.0) or IEEE1394 (OHCI compliant)
Free Hard Disk Space: • DV Messenger: 100 MB or more

• Canon USB Video Driver: 1 MB or more

• AV/C Camera Storage Subunit-WIA Driver: 1 MB or
more

Display: 800 × 600 pixels/High Color (16 bit) or better
Others: Windows Messenger Version 4.5, 4.6 or 4.7, sound

function, Internet connection*
* Using a standard dial-up connection is possible, but

we recommend using a broadband connection to the
Internet.

❍ Proper operation is not guaranteed on a dual CPU PC or on a user-built

PC.

❍ Proper operation is not guaranteed on any particular system, even if it

meets the requirements outlined above.

❍ Do not connect two or more camcorders to the computer at the same

time. The connection may not work correctly.

❍ A CD-ROM drive is required to install the software.

USB connection:

❍ Connect the USB cable directly to one of the computer’s main USB ports.

The interface may not function correctly if the camcorder is connected via
a USB hub.

❍ The connection may not operate correctly if you are using other USB

devices, excluding USB mice or keyboards, at the same time. If this occurs,
disconnect the other devices from the computer and try reconnecting the
camcorder.

❍ Not all operations performed with a connection to a USB 2.0 compatible

board can be guaranteed.

DV (IEEE1394) connection:

❍ Connect the camcorder directly to the computer using a DV (IEEE1394)

cable. The connection may not operate correctly if the camcorder is
connected via a repeater or other IEEE1394 devices, or if more than one
IEEE1394 device is connected to the computer.

❍ Do not connect another IEEE1394 device while the AV/C Camera Storage

Subunit-WIA Driver is operating. The connection may not operate
correctly.

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DV Messenger

11

What Can Be Accomplished with the Software

This topic introduces the main feature of the DV Network Software. Please note
that available functions depend on the camcorder model (see section below).

■ DV Messenger Version 2 ( 25)

- Real-time video communication (Videoconference).

- Sharing recorded video.

- Operating the camcorder form the computer.

- Sharing images.

- Capturing still images (Image Capture).

- Remotely accessing the computer (View & Record).

■ Canon USB Video Driver ( 20)

Installing the Canon USB Video Driver allows you to use DV Messenger by
connecting the camcorder to the computer using a USB cable.

■ AV/C Camera Storage Subunit-WIA Driver ( 21)

The AV/C Camera Storage Subunit-WIA Driver is a software that allows you to
use your camcorder as a card reader/writer by connecting camcorder and
computer, both equipped with a DV (IEEE1394) terminal, with a DV (IEEE1394)
cable.

- Downloading files from memory card to computer.

- Uploading files from computer to memory card.

Available Functions by Camcorder Models

Available functions depend on the camcorder model. Refer to the following tables
and identify to which category your camcorder belongs and which functions and
drivers can be used with your camcorder.

■

Camcorder Categories

Category A

Category B

Category C

Category D OPTURA Pi XL1S ZR10

Category E Non-Canon camcorders

* Please refer to the Canon homepage for latest camcorder models.

12

OPTURA Xi OPTURA30 OPTURA40
OPTURA300
ELURA60 ELURA65 ELURA70
ELURA40 MC ELURA50 GL2
OPTURA10 OPTURA20 OPTURA200 MC
ZR45 MC ZR47MC KR ZR50 MC
ZR65 MC ZR70 MC ZR85
ZR90
ELURA
ELURA20 MC GL1 OPTURA100 MC

ZR20 ZR25 MC ZR30 MC
ZR40 ZR60 ZR80

ELURA2/ELURA2 MC

ELURA10

■ Available Functions and Drivers by Categories

Camcorders Categories

ABCDE

Functions

Real-time video ( 33) h hhh h
communication

Sharing recorded video ( 52) h hhh h

Camcorder operation ( 50) h hhh ×

Sharing images ( 54) hhh××

Image Capture ( 58) hh×× ×

View & Record ( 63) hh×× ×

USB Connection ( 20) h ××× ×
(Canon USB Video Driver)

AV/C Camera Storage ( 21) hhh××
Subunit-WIA Driver

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13

Required Accessories

You need following items for using the Software:

• Digital Camcorder

• DIGITAL VIDEO SOLUTION DISK For Windows

• USB Cable or DV (IEEE1394) Cable
If your camcorder is not listed under category A in Camcorder Categories
(

12), use a DV cable. Check the manual of your computer for which type of

DV cable to use.

4-pin:

6-pin:

• Speaker or Headphones (when using DV Messenger)

14

Read Carefully

❍ If you leave the camcorder turned on for a long time, heat generation may

cause damage to the camcorder. Turn off the camcorder after use.

❍ Tapes may be damaged if left in the camcorder for a long time. Do not leave

tapes in the camcorder to prevent damage.

❍ If you leave the camcorder turned on for a long time (e.g. when using the View

& Record or Image Capture (interval mode) function), observe the following fire
precautions.

- Do not use the camcorder in hot or humid places.

- Do not leave the camcorder exposed to direct sunlight.

- Do not cover the camcorder with blankets or clothes.

- Do not leave the camcorder in a box or tight spaces.

- Do not leave the camcorder outdoors.

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DV Messenger

15

Requirements for Using DV Messenger

To use DV Messenger, it is required that Windows XP is installed and Windows
Messenger 4.5, 4.6 or 4.7 operates correctly.
Make sure to confirm the following before installing DV Messenger.

1. Windows XP and Windows Messenger 4.5, 4.6 or 4.7 are installed*.

2. Windows Messenger operates and its voice or video conversation can be used*.

3. If you are using a router for Internet connection: your router is UPnP (Universal
Plug and Play) compatible.**
(Some modems are equipped with a router function. For details, refer to the
manual of the modem.)

* This software is compatible with Windows XP only. It cannot be used with other

Operating Systems. Furthermore, Windows Messenger 4.5, 4.6 or 4.7 is
required. Establish an environment that allows the use of this software. Please
consult Microsoft for details.

** If you use a router to connect to the Internet, the router must be UPnP

(Universal Plug and Play) compatible and it must be recognized as “Internet
Gateway Device” (
telephone carrier or router manufacturer, or refer to the manual of the router.

Be aware that your contact can access the contents of the tape or memory
card in your camcorder when using DV Messenger.

Free Download

If your contact does not have DV Messenger or is using DV Messenger
Version 1, DV Messenger Version 2 can be downloaded from the following
homepage:
http://www.canondv.com/

27). For details, consult your Internet service provider,

16

Installing the Software

Installing the DV Network Software

With this procedure, the DV Messenger will be installed and the driver files for the
AV/C Camera Storage Subunit-WIA Driver and Canon USB Video Driver will be
copied to your computer. The drivers will be installed when you connect the
camcorder to the computer. For the installation procedure of the Canon USB Video
Driver, see p. 20. For the installation procedure of the AV/C Camera Storage
Subunit-WIA Driver, see p. 21.

❍ Do not connect the camcorder to the computer when installing the

DV Network Software.

❍ DV Messenger can only be installed with Windows Messenger 4.5, 4.6 or

4.7. Download Windows Messenger 4.7 from the Microsoft homepage
and update your Windows Messenger if necessary. Please consult
Microsoft for details.

❍ Users of Windows XP Professional must first log in as an Administrator to

install programs.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Close any programs that are running.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the DIGITAL VIDEO SOLUTION DISK For Windows in the

2.

computer’s CD-ROM drive.

• The installer panel or the [Choose Setup Language] window opens
automatically.

• If both the installer panel and the window do not appear automatically, use
the following procedures.

1. Select [My Computer] from the [Start] menu.

2. Right-click the CD-ROM icon and select [Open] from the displayed menu.

3. Double-click the [Setup.exe] icon.
Depending on the setting of your computer, the file extension “.exe” may
not appear.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select your language.

3.

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DV Messenger

17

Installing the Software

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click DV Network Software [Install].

4.

Installer Panel

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select your language and click [OK].

5.

• If Windows Messenger 4.5, 4.6 or 4.7 is not installed on your computer, a
dialog appears indicating that DV Messenger cannot be installed.
If you wish to install only the AV/C Camera Storage Subunit-WIA Driver,
close the dialog and proceed with the installation.
If you wish to install DV Messenger, close the window and cancel the
installation process by clicking [Cancel] on the Install Shield Wizard.
Upgrade Windows Messenger and restart installation.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When the [InstallShield Wizard] appears, click [Next].

6.

18

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select the software you wish to install and click [Next].

7.

• If your camcorder is not listed under
category A in Camcorder Categories
(

12), remove the check mark
next to [Copy Canon USB Video
Drivers].

• If your camcorder is listed under
category D or E in Camcorder
Categories (
check mark next to [Copy AV/C
Camera Storage Drivers].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Read the license agreements and click [Yes].

8.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When the confirmation window appears, click [Yes].

9.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Confirm the target folder and click [Next].

10

.

If a dialog appears asking you whether
you wish to create a shortcut of DV
Messenger on the desktop, click [Yes].

12), remove the

E

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Finish].

11

.

• The computer restarts and
installation is complete.

• When installation is complete,
remove the DIGITAL VIDEO
SOLUTION DISK For Windows before
you connect the camcorder to the
computer.

19

Installing the Software

Installing the Canon USB Video Driver

Installing the Canon USB Video Driver allows you to use DV Messenger by
connecting the camcorder to a computer using a USB cable.

❍ The Canon USB Video Driver can only be used with camcorders listed

under category A in Camcorder Categories (

❍ Before installing the driver following the procedure below, install the DV

Network Software first to copy the driver files to the computer.

❍ Close any programs that are running before installing the driver.
❍ Do not turn off the camcorder until the driver installation is complete. And

do not interrupt the installation.

❍ Users of Windows XP Professional must first log in as an Administrator to

install programs.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the power adapter to the camcorder.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK mode.

2.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the camcorder to the computer using the USB cable

3.

4.

5.

24).

(

• The driver installation starts automatically.

• A window appears allowing you to select an application program to start.
Click [Cancel] to close the window.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Restart the computer.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Check if the driver has been installed correctly.

From the [start] menu, select [My
Computer] and check if the
[Canon USB Video] icon appears.
If the icon does not appear, the
installation has not been
completed properly. Uninstall
(

77) and reinstall the driver.

12).

Category A

20

Installing the AV/C Camera Storage Subunit-WIA Driver

Category A/B/C

❍ If you have installed the AV/C Camera Storage Subunit-WIA driver

contained on the DV NETWORK SOLUTION DISK Version 1, make sure to
install the driver provided with the DV Network Software when installing
DV Messenger Version 2 (you do not need to uninstall the prior driver for
this procedure).

❍ Before installing the driver following the procedure below, install the DV

Network Software first to copy the driver files to the computer.

❍ Close any programs that are running before installing the driver.
❍ Do not turn off the camcorder until the driver installation is complete. And

do not interrupt the installation.

❍ Users of Windows XP Professional must first log in as an Administrator to

install programs.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the power adapter to the camcorder.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK or CARD PLAY mode.

2.

(Camcorder without NETWORK mode: Set the camcorder to
CARD PLAY mode.)

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the camcorder to the computer using the DV cable

3.

(

24).

• The driver installation starts automatically.

• Depending on the setting of your computer, a video editing program may
start. In such case, close this program.

• If the installation is complete, the Scanner and Camera Wizard or a dialog
for selecting an application appears. Click [Cancel] to close the dialog.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Restart the computer.

4.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Check if the driver has been installed correctly.

5.

From the [start] menu, select [My
Computer] and check if the [Canon
Camera Storage Device] icon
appears. If the icon does not appear,
the installation has not been
completed properly. Uninstall (
and reinstall the driver.

77)

E

21

Installing the Software

■ Changing the Automatic Start Setting

When you install the driver, a window appears allowing you to select an application
program to start each time you connect the camcorder to the computer. When
using DV Messenger, we recommend setting the computer not to start any
application.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the power adapter to the camcorder.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK or CARD PLAY mode.

2.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the camcorder to the computer using the DV cable

3.

4.

5.

24).

(

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [My Computer].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Right-click the mouse button on the [Canon Camera Storage
Device] icon and select [Properties].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [Events] tab.

6.

22

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select [Device Connected] for [Select an event] and [Take no

7.

action] for [Actions] and click [OK].

No application will start automatically
when you connect the camcorder to the
computer the next time.

❍ To start a WIA-compliant application automatically, select [Start this

program] and click [OK].

E

❍ If the started application displays a message such as [TWAIN data source

not found. Reinstall the scanner software.], select [WIA-Canon Camera
Storage] and use the WIA-TWAIN Driver.

23

Connecting the Camcorder to a Computer

If your camcorder is listed under category A in Camcorder Categories ( 12), you
can use a DV cable or a USB cable to connect your camcorder to the computer.
With other camcorders, use a DV cable.

Connecting the Camcorder Using a USB Cable

❍ Make sure to install the DV Network Software before connecting the

camcorder to the computer.

❍ Make sure the camcorder is being powered by the compact power adapter

before connecting it to a computer.

❍ Do not connect any devices to the camcorder‘s DV terminal when

connecting the camcorder to the computer using the USB terminal.

••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Category A

Attach the supplied USB cable to the computer’s USB port and the
camcorder’s USB Terminal.

• Refer to your computer manual for the location of the computer’s USB ports.

• See your camcorder instruction manual for connecting instructions.

Connecting the Camcorder Using a DV Cable

❍ Make sure to install the DV Network Software before connecting the

camcorder to the computer.

❍ Make sure the camcorder is being powered by the compact power adapter

before connecting it to a computer.

❍ Do not connect any devices to the camcorder‘s USB terminal when

connecting the camcorder to the computer using the DV terminal.

••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

All Categories

Attach the DV cable to the computer’s IEEE1394 terminal and the
camcorder’s DV terminal.

• Refer to your computer manual for the location of the computer’s IEEE1394
terminal.

• See your camcorder’s instruction manual for connecting instructions.

24

DV Messenger

Preparations for DV Messenger

Before you use DV Messenger, check whether the camcorder is correctly connected
to the computer.

Checking the Camcorder Connection

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the power adapter to the camcorder.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK mode.

2.

(Camcorder without NETWORK mode: Set the camcorder to
CAMERA mode.)

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the camcorder to the computer ( 24).

3.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [All Programs] and [Windows

4.

Messenger].

• [Windows Messenger] appears.

• If the [.NET Passport Wizard] appears, click [Cancel].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [Tools] menu, select [Audio Tuning Wizard].

5.

E

DV Messenger

25

Preparations for DV Messenger

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Next].

6.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Confirm that your camcorder is displayed and click [Cancel].

7.

• If you are connecting a Canon
camcorder using a USB cable,
check if [Canon USB Video] is
displayed. If you are connecting a
Canon camcorder using a DV
cable, check if [Canon DV Device] is
displayed.

• If [Canon DV Device] or [Canon
USB Video] does not appear, click

to display the device list and

check if it is listed.

• If [Canon DV Device] or [Canon
USB Video] is not listed, perform
[Windows Messenger Audio
Update] from [Windows Update] or
install Windows XP Service Pack 1.
Please consult Microsoft for details.

26

Setting the UPnP Router

If you are using an UPnP-compliant router to connect to the Internet, you need to
install UPnP and disable the firewall of Windows XP to use DV Messenger.

■ Installing UPnP

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [Control Panel].

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Network and Internet Connections].

2.

E

DV Messenger

27

Preparations for DV Messenger

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Network Connections].

3.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [Advanced] menu, select [Optional Networking

4.

Components] from the displayed menu.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select [Networking Services] and click [Details].

5.

28

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Place a checkmark next to [Universal Plug and Play] (if you

6.

have installed Service Pack 1, place also a check mark next to
[Internet Gateway Device Discovery and Control Client]) and
click [OK].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Next].

7.

Installation starts.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When installation is complete, restart your computer.

8.

After restart, repeat steps 1 to 3 and check if an icon appears under [Internet
Gateway Device]. If not, your router is not correctly recognized by the
computer and DV Messenger cannot be used. In such case, check the firewall
setting (

30).

E

DV Messenger

29

Preparations for DV Messenger

■ Disabling the Firewall

About the Firewall

The firewall is an important security system that protects your computer by
limiting or preventing access by other computers on the Internet. If you
disable the function, other computers may be able to access the files on your
computer, or write files onto your hard disk. Disable the firewall before using
DV Messenger, and make sure to re-enable the firewall after use.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [Control Panel].

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Network and Internet Connections].

2.

30

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Network Connections].

3.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select [Local Area Connection], right-click the mouse button

4.

and select [Properties].

E

DV Messenger

31

Preparations for DV Messenger

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [Advanced] tab, remove the checkmark ✓ from the

5.

[Internet Connection Firewall] section and click [OK].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Restart the computer.

6.

After restart, repeat steps 1 to 3 and check if an icon appears under [Internet
Gateway Device]. If not, your router is not correctly recognized by the
computer and DV Messenger cannot be used. In such case, the firewall
function of an Internet security software or anti-virus software may be active.
For instructions on how to disable the firewall function, consult the software
or computer manufacturer.

To enable the firewall after using DV Messenger, repeat steps 1 to 4 and
place the checkmark back to the checkbox.

32

Videoconferencing

Starting DV Messenger

❍ DV Messenger will not start when you have signed in to Windows

Messenger. In such case, sign out of Windows Messenger first and start
DV Messenger.

❍ Close any programs that are running before starting DV Messenger.
❍ Do not access the memory card using programs such as Windows Explorer

while DV Messenger is started.

❍ Do not update Windows Messenger while DV Messenger is started.
❍ Do not connect two or more digital camcorders to the computer.
❍ Do not disconnect the interface cable while DV Messenger is started.
❍ If an anti-virus software is installed on your computer, the firewall of the

software may be active. In such case, you need to deactivate its firewall
function. For further details, consult your software or computer
manufacturer.

❍ If you are using an UPnP-compliant router, you need to install UPnP

(

27) and disable Windows XP's firewall (

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK mode.

1.

(Camcorder without NETWORK mode: Set the camcorder to
CAMERA mode.)

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the camcorder to the computer ( 24).

2.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect to the Internet.

3.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Double-click the [DV Messenger] icon on the desktop, or select

4.

[DV Messenger] from the [start] menu.

• If the [Internet Sharing Configuration] window appears, click [Yes].

30).

E

DV Messenger

• DV Messenger starts. The DVM panel (DV Messenger panel) and Windows
Messenger's sign-in window appears.

• The first time you start DV Messenger, it may take time until DV Messenger
starts depending on the computer environment.

33

Videoconferencing

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

In the Windows Messenger window, click [Click here to sign

5.

in].

DVM Panel

To use DV Messenger, both you and your contact need to be online.
–

If your contact is already online when you sign in:
A message will be send automatically to your
contact notifying that you have signed in.

Message on the Computer Screen of Your Contact

– If your contact signs in when you are already online:

A message appears automatically notifying
you that your contact has signed in.

Message on Your Computer Screen

Windows Messenger

34

Preparing the Camcorder for Communication

When you have signed in, set the camcorder and adjust the volume of the speaker
and microphone.

❍ Connect speaker or headphones as necessary.
❍ As microphone, use the microphone of the camcorder.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK mode.

1.

(Camcorder without NETWORK mode: Set the camcorder to
CAMERA or PLAY (VCR) mode.)

When you have set the camcorder to PLAY (VCR) mode, play back the tape.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Open the [Tools] menu and select [Audio Tuning Wizard].

2.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Next].

3.

E

DV Messenger

35

Videoconferencing

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select your camcorder and click [Next].

4.

If you are connecting a Canon
camcorder using a USB cable,
select [Canon USB Video]. If you
are connecting a Canon
camcorder using a DV cable,
select [Canon DV Device].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When the video picture appears, click [Next].

5.

• In NETWORK or CAMERA
mode, the live video appears. In
PLAY (VCR) mode, the recorded
video appears.

• If you are using a USB cable, it
may take about 10 seconds
until the picture appears.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Read the explanation for speaker and microphone settings and

6.

click [Next].

36

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set [Microphone] and click [Next].

7.

• If you are connecting a Canon
camcorder using a USB cable,
select [Canon USB Video]. If you
are connecting a Canon camcorder
using a DV cable, select [Canon DV
Device].

• The installed sound device appears
for [Speaker]. Proceed with the
setting unchanged.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Click to Test Speakers], adjust the volume and click

8.

[Next].

• Clicking [Click to Test Speakers]
plays back a test sound.

• Move the volume lever with the
mouse to adjust the speaker
volume.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Check if the microphone volume is correctly indicated and click

9.

[Next].

• In NETWORK or CAMERA mode:
Speak into the microphone of your
camcorder and check if the volume
indicator operates correctly.

• In PLAY (VCR) mode: Play back the
tape and check if the volume
indicator operates correctly.

• Sound input with the camcorder via
IEEE1394 or USB connection cannot
be adjusted with the volume lever.

• The volume indicator will not
operate when the camcorder is in
CARD CAMERA mode.

E

DV Messenger

37

Videoconferencing

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Finish].

10.

The settings for speaker and
microphone are complete.

Starting a Videoconference

There are two methods to start a videoconference. You can invite your contact or
you can accept an invitation from your contact.

❍ If you connect to the Internet after starting DV Messenger, the connection

may fail. Make sure to connect to the Internet first before starting DV
Messenger.

❍ An error message may appear and the communication may not work

correctly. In such case, reconfirm your setting in the [Audio Tuning
Wizard].

■ Starting a Videoconference by Inviting a Contact

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

On the DVM panel, click .

1.

38

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select your contact and click [Select].

2.

• Only online registered members will
be listed. You can only perform a
videoconference with members who
have a camcorder connected and are
using DV Messenger Version 2.

• Windows Messenger’s [Conversation]
window appears.

• A connecting request is send to your contact and a dialog appears on your
computer screen that DV Messenger is waiting for response. If you click
[Cancel], the request will be cancelled.

• If your contact accepts the request, the above dialog disappears. The
communication between your and your contact's DV Messenger starts and
you can now operate the camcorder of your contact from the DVM panel.

Video picture of your
contact‘s camcorder

E

DV Messenger

Video picture of your
camcorder

• If your contact does not respond within 30 seconds after you press [Select],
the connection will be canceled, and a message is automatically sent to your
contact asking to download DV Messenger Version 2.

39

Videoconferencing

■ Starting a Videoconference by Accepting an Invitation

If your contact clicks on and selects you as the contact, a connecting
request appears on your computer screen.

••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When the connecting request dialog appears, click [Yes].

The communication between your and your contact's DV Messenger starts and you
can now operate the camcorder of your contact from the DVM panel.

40

Ending DV Messenger

Disconnecting DV Messenger

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click .

1.

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When the confirmation window appears, click [YES].

2.

The communication with your contact ends. If you wish to communicate with
another contact, click

Ending DV Messenger

••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the DV Messenger icon on the taskbar and select [Exit] from
the displayed menu.

DV Messenger closes.

and select a contact from the list.

E

DV Messenger

41

Screen Displays

DVM Panel

This is DV Messenger‘s control panel. Use the buttons on this window to operate
the camcorder connected to your computer and the camcorder connected to the
computer of your contact.

6

1

7

2

12

11

9

3

10

1 [MY CAMERA]

2 [CONTACT]

3 Mode of your

camcorder

4 Mode of the contact’s

camcorder

9

4

5

Click here to display the control panel of your
camcorder.

Click here to display the control panel of the
camcorder connected to your contact’s computer.

Indicates the mode of your camcorder (CAMERA
mode, VCR mode, CARD mode).
You can change the mode of your camcorder by
clicking on the respective tab when the [MY
CAMERA] control panel is displayed (
With camcorders not equipped with the
NETWORK mode, it indicates the set mode of the
camcorder.

Indicates the mode of the contact’s camcorder
(CAMERA mode, VCR mode, CARD mode).
You can change the mode of the contact's
camcorder by clicking on the respective tab when
the [CONTACT] control panel is displayed (
With camcorders not equipped with the
NETWORK mode, it indicates the set mode of the
contact's camcorder.

8

47).

47).

42

5 Control panel

6 Camcorder status

7 Type of interface used

for connection

8 Function buttons

9 Camcorder model

name

10 Contact’s name

11 Minimize

12 Close

Here you find the buttons for operating the
camcorder.

Displays the type of the camcorders and if they
are set to allow/prohibit remote control.

Camcorder with NETWORK mode, remote
control allowed.

Camcorder with NETWORK mode, remote
control prohibited.

Camcorder without NETWORK mode,
remote control allowed.

Camcorder without NETWORK mode,
remote control prohibited.

appears when the camcorder is connected
using a DV (IEEE1394) cable, and when
using a USB cable.

Here you find the buttons for various settings
(

44).

Displays the camcorder model names
([Canon MiniDV] appears with camcorder models
released before 2001).

Displays the name of your contact.

Click here to minimize the size of the DVM panel.
To display the DVM panel again, double-click the
DV Messenger icon on the taskbar, or click the DV
Messenger icon and select [Open DVM Panel]
from the displayed menu.

Click here to close the DVM panel. To display it
again, double-click the DV Messenger icon on the
taskbar, or click the DV Messenger icon and select
[Open DVM Panel] from the displayed menu. This
does not end DV Messenger ( 41).

E

DV Messenger

43

Screen Displays

■ Function Buttons (8 above)

1

1 Connect/Disconnect

2 Allow Remote Control

3 Change background

image of Windows
Messenger

4 Option

5 View & Record

6 DVM panel always on

top

2 3 4 5 6

Click here to connect or disconnect the
communication to your contact. When you are
disconnected,
button displays the [Select a contact] window
(

38). When you are connected,
appears. Clicking the button displays a window
asking you to confirm disconnection ( 41).

Click here to select whether you allow your
contact to operate your camcorder. You can check
the current status by the status icons (

Click
prohibit remote control.
The camcorder is set to allow remote control as
the default setting.

Click here to change the background image of
Windows Messenger (

Click here to select the option setting for DV
Messenger ( 68).

Click here to display the View & Record menu.
You can start, end or set View & Record ( 63).

This selects whether to display the DVM panel
always in front of other windows.
Click
top, and to cancel the setting.

to allow remote control, and to

to display the DVM panel always on

appears. Clicking the

43).

67).

44

Taskbar

When DV Messenger is started, the [DV Messenger] task and [DV Messenger] icon
appear on the taskbar.

12

E

1 DV Messenger task

2 DV Messenger icon

Appears when the DVM panel is displayed or
minimized. If the DVM panel is minimized, click
here to display it.

A list of menus appears when you click this icon
(

46). If the DVM panel is minimized, double-
click this icon to display it.

DV Messenger

45

Screen Displays

DV Messenger Icon Menu

When you click the DV Messenger icon in the taskbar, a list of menus appears.

1
2

3

4

5

6

7

8

1 About DV Messenger

2 Help Topics

3 Start View & Record

4 Stop View & Record

5 Connect

6 Disconnect

7 Open DVM panel

8 Exit

46

Displays the version of DV Messenger.

Displays DV Messenger's help topics.

Starts the View & Record function ( 63).

Ends the View & Record function (

Displays the [Select a contact] window and starts
the communication of DV Messenger ( 38).

Disconnects the communication between you and
your contact.

Displays the DV Messenger panel on the screen.

Exits DV Messenger ( 41).

63).

Changing the Mode of the Camcorder

Camcorder with NETWORK Mode

With camcorders equipped with the NETWORK mode, you can easily change the
mode of the camcorder from the DVM panel.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [MY CAMERA] or [CONTACT] tab.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the (CAMERA), (VCR) or the (CARD) tab to

2.

switch between the modes.

Camcorder without NETWORK Mode

With camcorders not equipped with the NETWORK mode, you have to change the
position of the POWER switch to change the mode of the camcorder.

The settings for camera and microphone in the [Audio Tuning Wizard] may
be changed when you change the mode of your camcorder. In such case,
reset with the [Audio Tuning Wizard] before clicking [Start Camera].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

On the [Conversation] window, click [Stop Camera].

1.

E

DV Messenger

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Change the mode of the camcorder.

2.

47

Changing the Mode of the Camcorder

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Wait until the video picture and camcorder information such as

3.

the tape counter appear on the camcorder screen and click
[Start Camera].

A message with the options [Accept] and [Decline] appears in the [Conversa-
tion] window of your contact. If your contact clicks [Accept], the
videoconference restarts.

48

Operating Camcorders with DV Messenger

You can operate the camcorder connected to your computer and the camcorder
connected to your contact's computer with DV Messenger.
If you wish to operate the camcorder of your contact, ask your contact to set the
camcorder to allow remote control (

Camcorders that can be operated with DV Messenger:

Your Camcorder

Canon Digital
Camcorder

Non-Canon
Digital Camcorder

❍ Depending on the condition of the communication line during

videoconference, video picture may appear interrupted or sound may be
delayed.

❍ If you have started an application program which is accessing the memory

card such as the Scanner and Camera Wizard, you may not be able to
operate the camcorder. In such case, close the application program.

If the [VCR] control panel is displayed with camcorders with NETWORK
mode, or if a camcorder without NETWORK mode is set to a mode other
than the CAMERA mode, you cannot transfer live video or sound to your
contact. In such case, use instant messaging on the lower part of the
[Conversation] window to communicate with your contact.

Your Contact’s Camcorder

Canon Digital Camcorder

Non-Canon Digital
Camcorder

Canon Digital Camcorder

Non-Canon Digital
Camcorder

44).

You can operate your and your
contact’s camcorder.

You can only operate your
camcorder.

You can only operate the
camcorder of your contact.

You cannot operate either
camcorder.

E

DV Messenger

The instant messaging
conversation is
displayed here

Enter your instant
message here

Live or recorded
video of your
contact.

49

Operating Camcorders With DV Messenger

Operating the Camera Functions

You can adjust the camcorder's zoom and focus from the DVM panel.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set your camcorder to NETWORK mode.

1.

(Camcorder without NETWORK mode: Set the camcorder to
CAMERA mode.)

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

To operate your camcorder:

2.

Click the [MY CAMERA] tab followed by the
(Camcorder without NETWORK mode: Click the [MY CAMERA]

tab.)

To operate your contact‘s camcorder:

Click the [CONTACT] tab followed by the
(If your contact has a camcorder without NETWORK mode, click

the [CONTACT] tab. The camcorder of your contact must be set
to CAMERA mode for you to control the camera functions.)

(CAMERA) tab.

(CAMERA) tab.

50

■ The [CAMERA] Operating Buttons

2

1

E

3

5

6

1 Zoom to wide-angle

2 Zoom to telephoto

3 Wide End

4 Tele End

5 Focus

6 Focus closer

7 Focus farther

8 OneShot AF

9 Capture

10 Capture mode

4

10

9

78

Click here to zoom out (the subject becomes
smaller).

Click here to zoom in (the subject becomes
bigger).

Click here to zoom out to maximum wide angle.

Click here to zoom in to maximum telephoto.

Switches between auto focus and manual focus.
(Manual focus cannot be selected when a
camcorder without NETWORK mode is set to [.)

Moves the focus point closer. (Cannot be used
with autofocus).

Moves the focus point farther. (Cannot be used
with autofocus.)

When you click this button while the camcorder is
set to manual focus in View & Record mode, the
camcorder switches to autofocus for about 10
seconds. This button appears only on the [Contact]
control panel in View & Record mode.

Click here to record the live video picture as a still
image on the memory card. (Only camcorders
with NETWORK mode.)

Select the capture mode of still images (single,
continuous, interval recording).

DV Messenger

51

Operating Camcorders With DV Messenger

Operating the Tape Playback Functions

When you play back a tape on your camcorder, you can send recorded video and
sound to your contact. You can also control the playback functions from the DVM
panel while monitoring the picture in the [Conversation] window.

❍ You cannot send video or sound recorded in extended recording modes

(

SP/ LP). If you play back a tape recorded in extended recording modes,

the picture in the [Conversation] window may be distorted.

❍ If your contact fast forwards, rewinds or stops the tape during playback,

Windows Messenger will continue to show the last picture. If the tape is
played back again, the playback picture appears.

❍ Depending on the camcorder, Windows Messenger may produce noises

such as buzzing sound when you pause playback or use the playback
control lever. This is not a malfunction.

❍ Camcorder without NETWORK mode: If you operate the tape using the

camcorder buttons or the wireless controller, the display on the DVM
panel may not reflect the actual operation for a short time.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK mode.

1.

(Camcorder without NETWORK mode: Set the camcorder to
PLAY (VCR) mode.)

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

To operate your camcorder:

2.

Click the [MY CAMERA] tab followed by the
(Camcorder without NETWORK mode: Click the [MY CAMERA]

tab.)

To operate your contact‘s camcorder (when set to PLAY (VCR) mode):

Click the [CONTACT] tab followed by the
(If your contact has a camcorder without NETWORK mode, click

the [CONTACT] tab. The camcorder of your contact must be set
to PLAY (VCR) mode for you to control the playback functions.)

(VCR) tab.

(VCR) tab.

52

abcdef ghi

■ The [VCR] Operating Buttons

21934

6

7

5

E

8

1 Play

2 Stop

3 Rewind

4 Fast Forward

5 Pause

6 Playback previous

frame

7 Playback next frame

8 Playback Control

9 Tape information

Plays back the tape.

Stops the playback.

Rewinds the tape.

Fast-forwards the tape.

Pauses the playback.

Plays back the tape frame by frame in reverse.
Can only be used during playback pause.

Plays back the tape frame by frame. Can only be
used during playback pause.

Controls the playback mode of the tape. Move
the lever with the mouse (no sound will be played
back). The positions are as follows:

a. Fast Reverse Playback
b. Reverse x2 Playback
c. Reverse Playback
d. Slow Reverse Playback
e. Playback Pause
f. Slow Forward Playback
g. Forward Playback
h. Forward x2 Playback
i. Fast Forward Playback

Displays the time code of the tape.

DV Messenger

53

Sharing Images (File Transfer)

With camcorders equipped with the file transfer function or the NETWORK mode,
you can share still images recorded on a memory card in a camcorder.

❍ Image Sharing can only be used with camcorders equipped with the

NETWORK mode or file transfer function. If the camcorder is connected
using a DV cable, the AV/C Camera Storage Subunit-WIA driver contained
in the DV Network Software needs to be installed on the computer
(

17).

❍ Image Sharing may not work depending on the Internet connection, file

type or file size.

❍ When images are being transferred from your camcorder to the computer

of your contact, the DVM panel displays a bar indicating that transfer is in
progress. With camcorders without NETWORK mode, make sure that
transfer is not in progress when changing the mode of the camcorder.

❍ The image sharing function cannot be used when the Scanner and

Camera Wizard is started. If the computer is set to start the Scanner and
Camera Wizard automatically each time a camcorder is connected to the
computer, we recommend to change the setting (

❍ If the memory card contains numerous images, it may take time until DV

Messenger starts or displays thumbnails.

Depending on the camcorder model, the card access indicator may continue
to flash when the [CARD] control panel is displayed.

Selecting Images for Sharing

Review the contents of the memory card in your camcorder and select the images
you wish to share with your contact.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK mode.

1.

(Camcorder without NETWORK mode: Set the camcorder to
CARD PLAY mode.)

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [MY CAMERA] tab followed by the (CARD) tab.

2.

(Camcorder without NETWORK mode: Click the [MY CAMERA]
tab.)

• The total number of images contained on the memory card and the number
of images selected for sharing is displayed.

• The settings cannot be performed if no memory card is inserted in the
camcorder or if the memory card does not contain any images.

22).

54

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Set Sharing].

3.

Thumbnails (small versions) of the images
contained on the memory card appear.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select the image you wish to share by placing a checkmark to

4.

5.

next to the thumbnail.

the

• Click [Select all] to place a
checkmark next to all images.

• Click [Clear all] to remove all
checkmarks.

•

indicates a still image, a

movie.

• Click [Refresh] to update the
thumbnail list.

• Files exceeding 20 MB will not be
displayed.

• If you move the mouse pointer on
the thumbnail, the file information
appears.

• Thumbnails may not appear with
images not recorded with your
camcorder.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

If you have selected the images you wish to share, click [OK].

The number of shared images appears on the DVM panel.

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DV Messenger

55

Sharing Images (File Transfer)

Transferring Images

You can select images from the memory card in the camcorder of your contact and
transfer them to your computer.

You cannot transfer files from your contact in the following cases:

- If no memory card is inserted into the camcorder of your contact.

- If the memory card in the camcorder of your contact does not contain
any images.

- If your contact has not set any image files for sharing.

- If your contact is in the course of selecting image files for sharing.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Ask your contact to set his/her camcorder to NETWORK mode.

1

(If the camcorder of your contact is not equipped with the
NETWORK mode, ask him/her to set the camcorder to CARD
PLAY mode.)

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [CONTACT] tab followed by the (CARD) tab.

2.

(If the camcorder of your contact is not equipped with the
NETWORK mode, click the [CARD] tab.)

The total number of images contained on the memory card of your contact
and the number of shared images is displayed.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Select image].

3.

Thumbnails (small versions) of images
set for sharing appear.

56

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select the image you wish to transfer by placing a checkmark

4.

to the

• Click [Select all] to place a
checkmark next to all images.

• Click [Clear all] to remove all
checkmarks.

• If you move the mouse pointer on
the thumbnail, the file information
appears.

• Thumbnails may not appear with
images not recorded with the
camcorder of your contact.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When you have selected the images you wish to transfer, click

5.

next to the thumbnail.

[Fetch].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select the destination folder, enter the file name and click

6.

[Save].

• The selected image(s) will be
transferred to your computer.

• The transferred image will be saved
to the selected folder. Numbers will
be assigned to the entered file name
(e.g. [image0001.jpg]).

• The transfer status will be displayed
on the DVM panel. If you wish to
cancel the transfer, click [Cancel].

• When the file transfer is complete,
the DVM panel returns to the first
status.

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DV Messenger

57

Using the Image Capture Function

With camcorders equipped with the NETWORK mode, you can capture still images
and save them to the computer.

❍ The Image Capture function can only be used with camcorders equipped

with the NETWORK mode.

❍ During Image Capture, the panel display does not change even when you

click the
recording is complete or press the [Cancel] button and cancel recording.
When you click [Cancel], the images will not be transferred to the computer.

❍ If you are connecting the camcorder using a USB cable, video and sound will

not be transferred to the computer while the camcorder is recording a still
image. It returns to normal when recording is complete.

In interval mode, the camcorder shuts off automatically when the
combination of the number of images and interval exceeds 24 hours.

Setting of Image Capture

••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click and select [Setting of image capture] from the displayed
menu.

The [Setting of image capture] window
appears.

or tab. The camcorder cannot be operated either. Wait until

58

■ Setting of Image Capture Window

1

2

3

4

5

6

1 Store

2 File name

3 Image size

4 Shutter sound

5 Continuous mode

Displays the destination folder. If you wish to
change the folder, click [Modify], select a folder
and click [OK].

Displays the file name. You can designate a prefix
to be used for all files. The file name appears as
an example.

Select the size of the still image. You can select
between 640 x 480 pixels (VGA) and the
maximum compatible size of the camcorder.

You can select the shutter sound. If you wish to
add a new sound, click [Add], select a sound file
and click [OK]. Up to 10 sound files in WAV
format can be added. If you wish to delete a
sound file from the list, select the file and click
[Delete]. Clicking
sound.

Select the number of continuous shots between 2
to 10 images.

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DV Messenger

plays back the selected

59

Using the Image Capture Function

6 Interval mode

Select the number of images between 2, 5, 10,
15, 20, 25, 30, 35, 40, 45, 50 and unlimited.
Select the interval time between 1minute and 120
minutes by clicking
entering a number.

or , or by directly

Changing the Capture Mode

Click the respective capture mode button to change the capture mode.

You can select between the following 3 capture modes.

Single

Continuous

Interval

Clicking [Capture] records one single still image on the computer.

Clicking [Capture] records a continuous series of still images. The
number of still images can be selected in the [Setting of image
capture] window ( 58).

Clicking [Capture] records single still images at intervals. The
number of still images and the interval can be selected in the
[Setting of image capture] window (

58).

60

Capturing with Your Camcorder

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [MY CAMERA] tab followed by the (CAMERA) tab.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Capture].

2.

The display changes based on the
capture mode.

In Single and Continuous mode, the DVM Viewer window appears allowing
you to review the captured still images.

File name

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DV Messenger

Number of
still images

Displays the previous
image captured in
continuous mode.

Closes the
window.

Displays the next
image captured in
continuous mode.

61

Using the Image Capture Function

Capturing with Your Contact's Camcorder

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [CONTACT] tab followed by the (CAMERA) tab.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Capture].

2.

The display changes based on the
capture mode and the status will
be displayed. The same
information is displayed on your
contact’s screen.

In Single and Continuous mode, the DVM Viewer window appears allowing
you to review the captured still images.

62

Using the View & Record Function

You can remotely access the camcorder using DV Messenger.

❍ The View & Record function can only be used with camcorders equipped

with the NETWORK mode.

❍ You need two Windows Messenger accounts (e-mail addresses); one home

account and one remote account.

❍ You have to add the remote account to the contact list of the home account

and the home account to the contact list of the remote account.

❍ You have to keep camcorder and computer turned on.

Setting of View & Record

Before you can remotely access the camcorder, you have to select the remote
account that can access the camcorder.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK mode, connect it to the

1.

computer, start DV Messenger and sign in to Windows
Messenger using the home account.

The View & Record function cannot be used when you have not signed in to
Windows Messenger.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click and select [Setting of View & Record] from the

2.

displayed menu.

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DV Messenger

63

Using the View & Record Function

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select your remote account from the [Denied members] list and

3.

click [<<Allow].

• Members registered in the
contact list of Windows
Messenger appear in the list.
Initially, all members appear in
the [Denied members] list.

• The selected account appears in
the [Allowed members] list.

• To delete a member from the
[Allowed members] list, select the member and click the [Deny>>] button.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When you have added your remote account to the [Allowed

4.

members] list, click [OK].

The setting will be memorized even if you close DV Messenger.

Starting View & Record

You have to set DV Messenger at home to standby mode for remote access.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to NETWORK mode, connect it to the com-

1.

puter, start DV Messenger and sign in to Windows Messenger
using the home account.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click and select [Start View & Record] from the displayed

2.

menu.

• The View & Record function
cannot be started if no member
is added to the [Allowed
member] list.

• The View & Record function
cannot be started if you are
communicating to a contact
using DV Messenger. Discon-
nect DV Messenger first.

• Windows Messenger’s Audio
Tuning Wizard starts. Confirm
that your camcorder is selected
for video and sound (

• When the View & Record function is started, the LCD screen of the
camcorder turns off, and the DVM panel displays the standby mode.

35).

64

❍ Do not close DV Messenger or Windows Messenger while View & Record

is started, and keep camcorder and computer turned on. If [System
standby] or [System hibernates] is activated in [Power Options] on your
computer, deactivate it. For details on changing the setting, consult the
computer manufacturer or Microsoft.

❍ If you are using a laptop computer, make sure to power the computer

from a household power source.

❍ You cannot operate your camcorder from the DVM panel while View &

Record is started. To operate your camcorder, click
View & Record] from the displayed menu.

❍ If the camcorder is left in View & Record standby, the camcorder shuts off

automatically after 24 hours.

and select [Stop

Connecting with View & Record

You can remotely access the camcorder by connecting to the DV Messenger in the
View & Record standby mode at home.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

At the remote access point, start DV Messenger and sign in to

1.

Windows Messenger using the remote account.

You do not need to connect a camcorder to the remote access point.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click .

2.

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DV Messenger

65

Using the View & Record Function

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Place a checkmark next to [Connect with View & Record], select

3.

the home account and click [Select].

• DV Messenger will be
connected and Windows
Messenger’s [Conversation]
window appears.

• The home account will not
appear if it is not registered in
the contact list. In such case,
add the home account to the
contact list.

❍ During View & Record, the camcorder is set to manual focus (autofocus

cannot be used). Use the focus buttons or the [OneShot AF] button to
focus. With the [OneShot AF] button, the camcorder focuses automatically
for about 10 seconds.

❍ You cannot capture still images while the camcorder focuses after you

press the [OneShot AF] button.

❍ To disconnect from the camcorder, click

.

66

Additional Functions

Changing the Background of Windows Messenger

You can change the background image of the Windows Messenger window.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click .

1.

E

DV Messenger

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Select an image from the list and click [OK]

2.

If you wish to add an image to the list,
click [Add], select the image and click
[OK]. A maximum of 10 images in GIF
format can be added to the list. To
delete an image from the list, select
the image and click [Delete].

67

Additional Functions

❍ Only a part of the image may appear depending on the size of the image.
❍ Depending on the size of the Windows Messenger window, image and

characters may overlap.

❍ If the background is set to a color other than white, the image may not

appear correctly. Use the following procedure to check the setting.

1. From the [start] menu, select [Control Panel].

2. Click [Appearances and Themes].

3. Click [Display].

4. On the [Display Properties] window, click the [Appearance] tab followed
by the [Advanced] button.

5. On the [Advanced Appearances] window, select [Window] for [Item],
and check if [Color 1] is set to white.

Option Settings

■ Setting of Image Capture

Specify the destination folder and file names for recorded images (

■ DVM Panel Control

Specify if you wish to display the DVM panel automatically each time your contact
starts the Image Transfer or Image Capture function. This setting will be memorized
even when you close DV Messenger.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

1.

Click and select [DVM panel control] from the displayed
menu.

58).

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Place a checkmark next to the option you wish to set.

2.

68

AV/C Camera Storage Subunit-WIA Driver

Downloading Still Images/Movies to a Computer

❍ Observe following precautions when the camcorder’s card access indicator

is flashing (the camcorder is reading or writing from or to the memory
card). Failure to do so may cause memory card data to become corrupted.

- Do not open the memory card cover, remove the memory card or detach
the DV cable.

- Do not turn off the camcorder or the computer.

- Do not change the position of the POWER switch or the TAPE/CARD
switch.

❍ Format the memory card with the camcorder.
❍ Thumbnails may not appear with images not recorded with your

camcorder.

❍ Still images cannot be uploaded to the memory card using the Scanner

and Camera Wizard.

❍ Do not rotate the still images recorded on a memory card in Windows

Picture and Fax Viewer or Scanner and Camera Wizard or in Windows
Explorer. The file format of the original image will be changed, and the
recording information of the still image may be lost. The still image can no
longer be displayed in the camcorder.

❍ Still images/movies written to the memory card or downloaded to the hard

disk are important original data files. Create a copy of the file first before
working on it on your computer.

❍ If the following message appears, check if the memory card is correctly

inserted into the camcorder. If so, disconnect the camcorder from the
computer and reconnect it.

E

❍ If numerous still images/movies are contained in the memory card, it may

take a while until the Scanner and Camera Wizard opens.

❍ If you select [Canon Camera Storage Device] in the explorer view, folder

contents may not be displayed correctly. In this case, right-click the mouse
button on the folder and select [Refresh].

❍ If the AV/C Camera Storage Subunit-WIA Driver is installed on the

computer and you connect your camcorder to the computer using a DV
cable and set it to CARD PLAY mode, [Canon Camera Storage Device] or
[Canon DV Camcorder] appears in the explorer view. If the driver is not
installed, only the [Canon DV Camcorder] icon appears.

AV/C Camera Storage

Subunit-WIA Driver

69

Downloading Still Images/Movies to a Computer

[Canon Camera Storage
Device]: You can
download still images/
movies from a memory
card to the computer.

[Canon DV Camcorder]:
You can playback still
images/movies recorded
on a tape on the
computer.

Downloading with the Scanner and Camera Wizard

You can download still images/movies from the memory card to the computer
using the Scanner and Camera Wizard (only images recorded to the memory card
with your Canon camcorder).

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Insert a memory card to the camcorder.

1.

Make sure to close the memory card cover after inserting a memory card.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the power adapter to the camcorder.

2.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Set the camcorder to CARD PLAY mode.

3.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the camcorder to the computer using the DV cable

4.

24).

(

• The Scanner and Camera
Wizard starts automatically.

• If the program does not start
automatically, select [My
computer] on the [start]
menu, right-click the mouse
button on [Canon Camera
Storage Device] and click
[Get pictures].

70

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Next].

5.

Thumbnail versions of the
camcorder file appear.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Confirm that a check mark is on the still image/movie you wish

6.

to download and click the [Next] button.

E

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Specify file name and destination and click the [Next] button.

7.

• Downloading of the selected
still images starts.

• When download is complete, a
dialog confirming to finish
appears.

AV/C Camera Storage

Subunit-WIA Driver

71

Downloading Still Images/Movies to a Computer

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

If you wish to end the program, select [Nothing. I’m finished

8.

working with these pictures] and click [Next].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Finish].

9.

You can also check the still images
you have copied by clicking on the
link to the destination folder.

Downloading with Windows Explorer

With Windows Explorer, still images/movies can be downloaded from memory card
to computer.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [My Computer].

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Double-click the [Canon Camera Storage Device] icon.

2.

72

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Double-click the [DCIM] folder for still images and the

3.

[SD_VIDEO] folder for movies.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Double-click the [***CANON] folder for still images and the

4.

[PRL***] folder for movies.

• A number appears in place of the asterisk (*).

• The still images/movies recorded on the memory card will be displayed.

• If you select [Thumbnails] on the [View] menu, thumbnail versions of the still
images/movies appear. With images not recorded with Canon digital
camcorders, their thumbnails may not be displayed correctly.

• Double-clicking a still image on Windows Explorer displays it in bigger size.
Double-clicking a file other than a still image downloads the file to the [My
Pictures] folder.

E

AV/C Camera Storage

Subunit-WIA Driver

73

Downloading Still Images/Movies to a Computer

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Keep the mouse clicked on the thumbnail and move it to the

5.

desired folder (drag and drop).

OR

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Right-click the mouse on the image and select [Copy].

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Open a folder, right-click the mouse in the folder and select

6.

[Paste].

74

Uploading Files from the Computer to the Memory Card

❍ If you are using an SD Memory Card, make sure the protect switch is set

to allow recording.

❍ When uploading files to the memory card, keep the file name within 8

characters. Depending on the extension (4 characters or more), files may
not be uploaded.

❍ Files cannot be uploaded to the memory card by dragging and dropping

them into a folder in the memory card.

❍ Files may not be uploaded to the memory card depending on file type and

size.

❍ Still image/movies uploaded to the memory card may not be played back

on the camcorder depending on file type and size.

❍ If you download a still image/movie from the camcorder to the computer

and upload it again to the camcorder:

– The still image/movies may not be played back on the camcorder.
– The DPOF setting before downloading is cancelled.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Right-click the mouse button on the file you wish to add and

1.

select [Copy].

E

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

On the explorer view, open a folder within the memory card,

2.

right-click the mouse button in the folder and select [Paste into
this folder].

• Uploading starts.

• If the file name already exists in
the selected folder, the file
cannot be uploaded to the
memory card.

• If [Paste into this folder] does
not appear in the menu, the
memory card may be write-
protected.

AV/C Camera Storage

Subunit-WIA Driver

75

Uninstalling the Software

Uninstall the software if it has not been installed correctly or if it is not required
anymore.

Close all programs that are running before uninstalling.

Uninstalling DV Messenger

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [All Programs], [Canon Utilities],

1.

[DV Messenger] and [DV Messenger Uninstall] in succession.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

On the confirmation dialog, click [Yes].

2.

The uninstall utility starts.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

On the confirmation dialog, click [OK].

3.

Uninstallation is complete.

76

Uninstalling the Canon USB Video Driver/Uninstalling the
AV/C Camera Storage Subunit-WIA Driver

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Connect the power adapter to the camcorder.

1.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When uninstalling the Canon USB Video Driver:

2.

Set the camcorder to NETWORK mode and connect it to the
computer using the USB cable.

When uninstalling the AV/C Camera Storage Subunit-WIA Driver:

Set the camcorder to NETWORK or CARD PLAY mode and
connect it to the computer using the DV cable.

If Scanner and Camera Wizard or Explorer are open, close them.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [Control panel].

3.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Printers and Other Hardware].

4.

E

DV Messenger

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Scanners and Cameras].

5.

If you cannot find the
[Scanners and Cameras]
icon, see p. 87.

AV/C Camera Storage

Subunit-WIA Driver

77

Uninstalling the Software

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When uninstalling the Canon USB Video Driver:

6.

Right-click the [Canon USB Video] icon and select [Delete].

When uninstalling the AV/C Camera Storage Subunit-WIA Driver:

Right-click the [Canon Camera Storage Device] icon and select
[Delete].

When the icon does not
appear, see p. 87.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

In the confirmation dialog, click [Yes].

7.

• [#(number)] may appear after [Canon Camera Storage Device] or [Canon
USB Video]. does not affect the uninstall process.

• The uninstall process is complete.

A part of the Canon USB Video Driver (Canon USB Video Control) will not be
uninstalled with above procedure. To uninstall [Canon USB Video Control],
follow the instruction in Uninstallation of the Canon USB Video Driver
(

87).

78

Troubleshooting

For troubleshooting the following procedure, refer to the respective pages.

- Installation of the Canon USB Video Driver (

- Installation and operation of the AV/C Camera Storage Subunit-WIA Driver
(

87)

- Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-
WIA Driver (

87)

DV Messenger

Connection

? Canon camcorder: [Canon USB Video] or [Canon DV Device] does not

appear in the [Audio Tuning Wizard] dialog.

➜ Check if the camcorder is correctly connected to the computer using the USB

cable or DV cable.

➜ If you have a camcorder with NETWORK mode, check if the POWER switch is

set to NETWORK.
If you have a camcorder without NETWORK mode, check if the POWER
switch is set to position other than OFF.

➜ You have not performed the [Windows Messenger Audio Update].

Please consult Microsoft for details.

? Cannot connect DV Messenger.

➜ DV Messenger does not connect if your contact has not started DV

Messenger. Retry after your contact has started DV Messenger.
If your contact does not have DV Messenger, ask him to download the latest
version of DV Messenger from the Canon homepage.

➜ DV Messenger does not connect if your contact is using DV Messenger

Version 1. Ask your contact to download the latest version of DV Messenger
from the Canon homepage.

➜ If you are using a router, the router must be UPnP (Universal Plug and Play)

compatible. Please consult the router manufacturer for details. In addition,
the router needs to be recognized as "Internet Gateway Device" (

You also need to disable Windows XP's firewall (
proper operation cannot be guaranteed for any particular router, even if it
meets all requirements.

➜ If an anti-virus software is installed on your computer, the firewall of the

software may be active. In such case, you need to deactivate its firewall
function. For further details, consult your software or computer
manufacturer.

? When connecting DV Messenger, a character string starting with "#"

appears.

➜ This is an encrypted text data required for connection. DV Messenger sends

this data as an instant message to your contact.

86)

27).

30). Please note that

79

E

Troubleshooting

? An instant message appears when DV Messenger could not connect

within 30 seconds.

➜ When your contact does not respond within 30 seconds after you tried to

connect DV Messenger, a message asking him to download DV Messenger
Version 2 is sent to your contact.

➜ When your contact tried to connect using DV Messenger Version 1, a

message will be sent automatically asking him to download DV Messenger
Version 2.

? Camcorder without NETWORK mode: The DVM panel does not change to

[CARD] mode even if the camcorder is set to CARD PLAY mode.

➜ Check if the AV/C Camera Storage Subunit-WIA Driver is correctly installed.

1. Set your camcorder to CARD PLAY mode.

2. Connect the camcorder to the computer using a DV cable.

3. From the [Start] menu, click [My Computer].

4. Check if [Canon Camera Storage Device] appears under [Scanners and
Cameras].
If [Canon Camera Storage Device] does not appear, install the AV/C
Camera Storage Subunit-WIA Driver.

? Canon camcorder: "Your DV camcorder is not connected correctly"

appears on the DVM panel when I connect the camcorder to the
computer.

➜ If you have a camcorder with NETWORK mode, check if the POWER switch is

set to NETWORK.

➜ If you have a camcorder without NETWORK mode, make sure the camcorder

is connected to the computer using a DV cable.

Videoconferencing

? The video picture does not appear in the [Conversation] window of

Windows Messenger even though the video picture is shown on the
camcorder's LCD screen.

➜ Check if your camcorder is correctly connected to the computer with the

USB cable or DV cable.

➜ Windows Messenger may not be able to receive video and sound if you have

changed the operating mode of the camcorder during videoconference.
Click [Stop Camera] and then [Start Camera] to restart the videoconference.

➜ Some Canon camcorders are equipped with an extended recording function

(

SP/ LP). The extended recording modes are not supported by Windows
Messenger. If you are using the camcorder in CAMERA mode, make sure
that the recording mode is not set to
using the camcorder in PLAY (VCR) mode, make sure that the playback tape
has been recorded in SP or LP mode.

SP or LP in the menu. If you are

80

➜ Check if [Camera] is correctly set in the [Audio Tuning Wizard]. Click [Stop

Camera] in the [Conversation] window of Windows Messenger. Reset the
setting in the [Audio Tuning Wizard]. Click [Start Camera] to restart the
videoconference.

? I receive the video picture of my contact in the [Conversation] window

of Windows Messenger, but not the sound.

➜ If your contact is using a camcorder without NETWORK mode supporting the

memory card function, ask if the camcorder is set for recording to a tape
(e.g. the TAPE/CARD switch is set to TAPE).

➜ Check the position of the speaker

volume lever in the [Conversation]
window of Windows Messenger.
Move the lever to the right until the
volume indicator on the right
operates.

➜ Check if the sound device is set to [Mute] in the [Control Panel].

1. From the [Start] menu, select [Control Panel].

2. Select [Sounds, Speech, and Audio Devices].

E

81

Troubleshooting

3. Click [Sound and Audio Devices].

4. Check if [Device Volume] is set to [Mute]. Remove the checkmark if

necessary.

➜ Click [Stop Camera] and interrupt the videoconference. Ask your contact to

check his/her microphone settings in the [Audio Tuning Wizard].

? My contact is receiving the video picture, but not the sound.

➜ Canon camcorder without NETWORK mode supporting the memory card

function: Check if the camcorder is set for recording to a tape (e.g. the TAPE/
CARD switch is set to TAPE).

➜ Check the position of the microphone volume lever. Move the lever to the

right until the volume indicator on the right operates.

➜ If you are using a Canon camcorder, click [Stop Camera] and check whether

[Canon USB Video] or [Canon DV Device] is selected in the [Audio Tuning
Wizard]. Click [Start Camera] to restart the videoconference.

➜ Ask your contact to check the settings of the speakers. See “I receive the

video picture of my contact in the [Conversation] window of Windows
Messenger, but not the sound.” for what your contact should do.

82

? There is an echo on the sound.

➜ If you are using speakers, depending on the volume and microphone

sensitivity, the sound from the speakers may be picked up by the
microphone, producing an echo. Change the direction or volume of the
microphone, or move the camcorder away from the speakers. We
recommend using headphones instead of speakers.

? Cannot set the sound to mute.

➜ Sound may still be send to your contact even if the microphone volume lever

is moved completely to the left and the volume lever indicates that it is set to
mute. Move the lever to the right and back to the left; no sound should be
sent to your contact now.

? There are anomalous noises when the tape is set to playback pause or

played back using playback control.

➜ Depending on the camcorder, Windows Messenger may produce anomalous

noises such as buzzing sound when you pause playback or use playback
control.

E

? The operations [Stop Camera] or ending a conversation take time.

➜ It may take time if you are connecting using a USB cable.

? Can‘t operate the camcorder.

➜ If you cannot operate the camcorder of your contact, your contact may not

allow remote control.

➜ Check if the camcorder is correctly connected to the computer.
➜ Camcorder without NETWORK mode: If the Canon camcorder is set to

CAMERA mode, some camcorders will enter the demonstration mode after a
certain time. During demonstration, you may not be able to operate the
camcorder from the DVM panel. Operate the zoom lever on the camcorder
to cancel the demonstration.

83

Troubleshooting

? The DVM panel does not display the operation correctly during frame

advance.

➜ During frame advance, the camcorder performs the slow playback operation

briefly. The DVM panel may therefore display [Slow].

? The focus buttons on the DVM panel cannot be operated in CAMERA mode.

➜ Camcorder without NETWORK mode: If the Canon camcorder is set to [

(Easy Recording) mode, focus cannot be adjusted manually. Set the
camcorder to a mode other than the [ (Easy Recording) mode.

➜ If you are using the XL1S, you cannot switch to manual focus on the DVM

panel. Set the camcorder to manual focus before using the focus buttons on
the DVM panel.

? The camcorder turns off during use in CAMERA mode.

➜ Camcorder without NETWORK mode: If the Canon camcorder set to

CAMERA mode and a recordable tape is inserted, the camcorder
automatically turns off after a certain time to protect the tape and video
heads. When using the camcorder in CAMERA mode, unload or write-
protect the tape.

➜ With View & Record, the camcorder shuts off automatically after 24 hours.
➜ In interval mode of Image Capture, the camcorder shuts off automatically

after 24 hours.

Image Sharing

? Cannot set image sharing.

➜ There is not memory card in the camcorder.
➜ The memory card does not contain images that can be shared. Images that

can be shared are still images in JPEG format (JPG) and movies in Motion
JPEG (AVI) or MPEG-4 (ASF) format. Thumbnails may not appear with images
not recorded with a Canon camcorder.

➜ Check if the memory card cover is open.
➜ If you are connecting via a DV cable, check if an application software using

the image transfer function (such as the Scanner and Camera Wizard) is
started on the computer. If started, close such application.

➜ If you are connecting via a DV cable, check if the window allowing you to

select an application program to start is displayed. If displayed, close the
window. We recommend setting your computer to not display such window
when the camcorder is connected (

22).

84

? During image transfer, the window indicating the progress does not

change.

➜ If the size of the image files is big, transferring an image from a memory card

to the computer may take time. In such case, the window does not change.
The window will change after a while when the transfer starts.

➜ If you or your contact is connecting to the Internet using a low speed line

such as an analog modem, it may take time until the display changes.

? Cannot transfer an image.

➜ There is no memory card inserted into your contact's camcorder.
➜ There are no images recorded on the memory card in your contact's

camcorder that can be transferred.

➜ Your contact has not set any images for sharing.
➜ Your contact is setting images for sharing. Wait until your contact has

finished.

➜ If the memory card cover is open, image transfer may not work. Ask your

contact to close the memory card cover.

➜ If an application software using the image transfer function (such as Scanner

and Camera Wizard) is started on the computer of your contact, you cannot
use the image transfer function. Ask your contact to close such application.

➜ If a window for selecting an application to start when connecting the

camcorder is displayed on the computer screen of your contact, you cannot
use the image transfer function. Ask your contact to close the window.

? Images are not correctly displayed in the selection window for image

sharing.

➜ Images not recorded with your camcorder may not be displayed correctly.
➜ An image file exceeding 20 MB will not be displayed.

E

? The sharing settings reset.

➜ The setting resets when you change the position of the camcorder's POWER

switch or remove the memory card.

View & Record

? Cannot start the View & Record function.

➜ The View & Record function can only be used with Canon camcorders

equipped with the NETWORK mode.

➜ You cannot start the View & Record function if you have not set the

members that you allow connection to View and Record (

➜ You cannot start the View & Record function if you have not signed in to

Windows Messenger.

63).

85

Troubleshooting

? Cannot connect with View & Record.

➜ You cannot start the View & Record function if you have not set the remote

account to allow connection to View and Record are not set (

➜ 24 hours have passed since you started the View & Record function. It shuts

off automatically after 24 hours.

➜ If the computer to which the remote camcorder is connected is in standby

mode, you cannot connect to the remote camcorder. For details on how to
change the setting of the computer, please consult the computer
manufacturer or Microsoft.

➜ Your Internet provider may change the allocated IP addresses on a regular

basis. You cannot connect to the remote camcorder if the IP address
changed after you started DV Messenger. Please consult your Internet
provider for details.

Windows Messenger

? I changed the background image of Windows Messenger, but it does not

appear correctly.

➜ The image file may be corrupted.
➜ With transparent GIF files, the transparent part may not appear correctly.
➜ Animated GIF files appear with the first scene as a still image.

? Cannot end Windows Messenger.

➜ Windows Messenger cannot be ended while DV Messenger is started. End

DV Messenger first.

63).

DV Messenger Uninstallation

? I have uninstalled DV Messenger, but [DV Network Software] is still

listed in the [Add or Remove Programs] window.

➜ In the [Add or Remove Programs] window, select [DV Network Software] and

click [Change/Remove].

Canon USB Video Driver

? The Canon camcorder is connected to the computer via USB cable, but is

not recognized by the computer.

➜ Check if the camcorder is set to NETWORK mode.
➜ Check if the USB cable is correctly connected.
➜ The driver is not correctly installed. Uninstall (

driver.

77) and reinstall (

20) the

86

? Cannot find the driver files.

➜ The driver files were not correctly installed to the computer. Insert the CD-

ROM and reinstall the files to the computer.

AV/C Camera Storage Subunit-WIA Driver

Installation

? The Canon camcorder is connected to the computer via a DV cable, but is

not recognized by the computer.

➜ Check if the camcorder is set to NETWORK or CARD PLAY mode.
➜ If the IEEE1394 port did not come preinstalled, check if the IEEE1394 adapter

is correctly installed.

➜ Check if the DV (IEEE1394) cable is correctly connected.
➜ The driver is not correctly installed. Uninstall (

21).

(

? Cannot find the driver files.

➜ The driver files were not correctly installed to the computer. Insert the CD-

ROM and reinstall the files to the computer.

Downloading

? Canon Camera Storage Device is not recognized.

➜ The memory card cover is open. Disconnect the DV cable from the camcorder,

close the memory card cover, and reconnect the camcorder to the computer.

Uploading

? Cannot upload the file to the memory card.

➜ There is not enough memory space available on the memory card.
➜ You are using a SD Memory Card and the protect switch is set to write-

protection. Change the position of the protect switch.

77) and reinstall the driver

E

Uninstallation of the Canon USB Video Driver and AV/C
Camera Storage Subunit-WIA Driver

If you had problems uninstalling the driver, use the following procedures to remove
it.

Use the procedures below for the following circumstances too.

- If you do not find the [Scanners and Cameras] icon in the [Printers and

Other Hardware].

- If the Camera icon does not appear in the [Scanners and Cameras] folder.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [Control panel].

1.

87

Troubleshooting

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [Performance and Maintenance].

2.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click [System].

3.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [Hardware] tab on the [System Properties].

4.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Click the [Device Manager] button.

5.

88

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

When uninstalling the Canon USB Video Driver:

6.

If [Canon USB Video] or [Canon USB Video Control] appears
under the [Imaging devices and/or [Other devices] categories,
use the following procedures to delete it.

When uninstalling the AV/C Camera Storage Subunit-WIA Driver:

If [Canon Camera Storage Device] appears under the [Imaging
devices] and/or [Other devices] categories, use the following
procedures to delete it.

1. Right-click the mouse button on the respective item and select [Uninstall].

2. In the confirmation dialog, click [OK] and close [System Properties] and
[Device Manager].
Remove all copies of the [Canon Camera Storage Device] icon that appear
in the [Other devices] or [Imaging devices] categories, or that appear more
than once in one category.

E

89

Troubleshooting

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

From the [start] menu, select [My Computer] and double-click

7.

the [C:], [WINDOWS] and [INF] folders in succession.

If the [INF] Folder Is Not Visible in the [WINDOWS] Folder
Use the following procedures to show all files and folders.

1. Click the [Tools] menu and select [Folder Options].

2. Click the [View] tab.

3. In the [Advanced setting] section, set the [Hidden files and folders]
category to the [Show hidden files and folders] option.

If [Hide extensions for known file types] is selected, remove its check mark.

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Double-click the [Oem*.inf] file.

8.

• A number such as “0” or “1”

appears in place of the asterisk
(*) above. You will also find
another file called [Oem*.pnf],
which will have the same
number as the [Oem*.inf] file.
The two constitute one set.
There may be many file sets
starting with “Oem”.

90

• The Windows Notepad program

will start and show the file
contents. When uninstalling the
USB Video Driver, click each
[Oem*] file until you find the
one that contains [; Canon USB
Video Driver] it its first line.
When uninstalling the AV/C
Camera Storage Subunit-WIA
Driver, Click each [Oem*] file
until you find the one that
contains "AV/C Camera Storage
WIA driver" in its first line.
When you have found the
correct file, delete the file set.

1. Close the Notepad window.

2. Right-click the mouse button
and select [Delete].

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Close all windows and restart the computer.

9.

The uninstall process is complete.

E

The [Inf] folder contains numerous files that are critical to the computer’s
operation. Be extremely careful not to delete the wrong files. If you delete
the wrong file, you may be unable to restart Windows.

91

U.S.A. Canon U.S.A., Inc.

Canon Customer Care Center
Tel (US): 1-800-828-4040
(Mon.-Fri., 9 AM to 8 PM Eastern Time)

CANADA Canon Canada Inc.

ASIA Canon Hongkong Co., Ltd.

Tel (Canada): 1-800-OK-CANON (1-800-652-2666)

19/F., The Metropolis Tower, 10 Metropolis Drive,
Hunghom, Kowloon, Hong Kong
Phone: [phone]
Fax: [phone]

© CANON INC. 2004