Canon Color imageRUNNER C2620 Series, Color imageRUNNER C3220 Series Service Manual
SERVICE GUIDE
CANON U.S.A., INC.
SYSTEMS & TECHNICAL SUPPORT DIVISION
Rev. 1
Color imageRUNNER C2620/C3220 Service Guide
Color imageRUNNER C3220
shown with DADF-K1, Saddle
Finisher-N2, Side Paper Deck-
P1, Cassette Feeding Unit-X1
and Color Image Reader-C1
IMPORTANT
THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE COLOR
imageRUNNER C2620/C3220.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND
OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING REVISIONS.
Revisions
July 2004 Revision 0
July 2005 Revision 1:
Clustering Kit-A1 (Incorporated from the previous Addendum)
ColorPASS-Z3000 (Incorporated from the previous Addendum)
Color imageRUNNER C2620 added
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page i
Color imageRUNNER C2620/C3220 Service Guide
Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON
Canon U.S.A. Homepage:
Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) website: http://www.cna.cusa.canon.com
Printed in the United States of America.
Distributed in the United States by Canon U.S.A., Inc.
This Service Guide is the property of Canon U.S.A., Inc. All rights reserved.
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only
by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any
means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it
harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.
The system software for this product should not be exported from the United States except in strict accordance with the Export Administration
Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this Service Guide at any time without
notice.
Canon, MEAP, and imageRUNNER are trademarks of Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby
acknowledged.
http://www.usa.canon.com
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page ii
Color imageRUNNER C2620/C3220 Service Guide
Table of Contents
I. Product Overview...................................................................................................1
II. Design Features.....................................................................................................1
A. Color imageRUNNER C2620/C3220 Differences................................................................1
B. Mail Box ...............................................................................................................................1
C. Color imagePlatform Controller............................................................................................2
III. Optional Accessories ............................................................................................ 2
A. Color Network Multi-PDL Printer Kit-A2 (Optional) ..............................................................2
B. imagePASS-C1 v.2 (Optional) .............................................................................................2
C. ColorPASS-Z3000 (Optional)...............................................................................................2
D. Color Universal Send (Optional)..........................................................................................2
E. Paper Sources (Optional).....................................................................................................2
F. Finishing (Optional)..............................................................................................................3
G. Software Applications (Optional)..........................................................................................3
H. Clustering Kit-A1 (Optional) .................................................................................................3
I. MEAP Expansion Kit (Color imageRUNNER C3200 Only)..................................................5
IV. Configuration..........................................................................................................6
A. Color imageRUNNER C2620/C3220 ...................................................................................6
B. Color imageRUNNER C2620/C3220 Box Contents.............................................................9
C. Clustering Kit-A1 Box Contents (Optional)...........................................................................9
D. ColorPASS-Z3000 Box Contents (Optional) ......................................................................10
E. imagePASS-C1 v.2 Box Contents (Optional).....................................................................10
F. Color Network Multi-PDL Printer Kit-A2 (Optional) ............................................................10
V. Service Features .................................................................................................. 11
A. License Management System (LMS).................................................................................11
B. Upgrading...........................................................................................................................12
C. Soft Counter.......................................................................................................................13
D. Power and Plug Requirements ..........................................................................................13
E. Installation Space Requirements .......................................................................................14
F. Estimated Installation Time................................................................................................15
G. Consumables.....................................................................................................................15
H. Consumable Parts..............................................................................................................16
I. DADF-K1 Consumable Parts.............................................................................................17
J. Side Paper Deck-P1 Consumable Parts............................................................................17
K. Finisher-N1/Saddle Finisher-N2 Consumable Parts..........................................................17
L. Finisher-M1 Consumable Parts..........................................................................................17
M. Customer Maintenance......................................................................................................18
N. Periodic Maintenance Items...............................................................................................18
VI. Service Policy.......................................................................................................19
A. Dealer Technical Support...................................................................................................19
B. Call Escalation Procedure..................................................................................................22
C. Suggested Maximum Monthly Volume...............................................................................24
D. Warranty Conditions...........................................................................................................24
E. Parts Support Program ......................................................................................................25
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page iii
Color imageRUNNER C2620/C3220 Service Guide
VII. Technical Training ...............................................................................................26
A. Overview............................................................................................................................26
B. Certification........................................................................................................................26
C. Who Should Attend............................................................................................................26
D. Training Facilities...............................................................................................................26
E. Prerequisites......................................................................................................................26
F. What The Course Covers...................................................................................................27
G. Course Format...................................................................................................................27
H. Course Highlights...............................................................................................................27
I. Course Equipment .............................................................................................................27
J. Materials.............................................................................................................................27
K. Authorized Training Provider (ATP) Course Equipment ....................................................28
VIII. Service Requirements .........................................................................................28
A. Service Recommendation..................................................................................................28
IX. Appendix............................................................................................................... 29
A. Specifications.....................................................................................................................29
B. Color imageRUNNER 3200 Series Product Limited Warranty Conditions.........................34
C. Color imageRUNNER C2620 Product Limited Warranty ...................................................35
D. Canon GPR-11 Drum Unit Limited Warranty .....................................................................36
E. Canon ColorPASS Series Limited Warranty......................................................................37
F. Acronyms ...........................................................................................................................37
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page iv
I. Product Overview
The Canon Color imageRUNNER C2620/C3220 are MEAP (Multifunctional
Embedded Application Platform) enabled Color imageRUNNER devices, part of
Segment 2, achieving speeds of up to 26 pages per minute (ppm) and up to 32
ppm respectively in color and black-and-white. Standard stackless duplexing
enables these devices to output two-sided pages at speeds up to 27 images per
minute. Twin laser beam technology, built into each of the four imaging units,
helps to realize these productive speeds. The Intermediate Transfer Belt (ITB)
provides for a shorter, flatter paper path, which supports the system’s high output
speeds and allows for more accurate printing on heavyweight paper stocks. The
features of both models are identical, except for speed.
Certain optional software features are preinstalled on these units and to activate
the software programs, the feature must be licensed through the LMS (License
Management System) server. This replaces the need for additional hardware or
dongles to activate new software. Refer to the LMS section herein for further
details.
Effective July 1, 2005, access is limited to the Technical Support Center to
certified technicians. Please refer to the Technical Support section for more
information.
As an ENERGY STAR Partner, Canon U.S.A., Inc. has determined that these
products meets the Energy Star guidelines for energy efficiency.
Color imageRUNNERC2620/ C3220 Service Guide
1
II. Design Features
A. Color imageRUNNER C2620/C3220 Differences
Feature Color imageRUNNER C2620 Color imageRUNNER C3220
Print Speed (LTR)
Printer Only Model
Print Options
Send Options
B. Mail Box
The Color imageRUNNER C2620/C3220 can scan documents and store them
internally in a dedicated portion of the standard 40GB hard drive.
Up to 26 ppm Up to 32 ppm
N/A Yes
Optional: Color Network Multi-PDL
Printer Kit- A2 or imagePASS-C1 v.2
Optional: Color Universal Send Kit-
A2P for Color imageRUNNER
C2620, eCopy ScanStation, eCopy
ShareScan OP, Universal Send PDF
Encryption Kit-A1
Optional: Color Network Multi-PDL
Printer Kit-A2, imagePASS-C1 v.2,
or
ColorPASS-Z3000
Optional : Color Universal Send Kit-
A2P for Color imageRUNNER
C3220, eCopy ScanStation, eCopy
ShareScan OP, Universal Send PDF
Encryption Kit-A1
1
If any options are installed, the device may no longer be ENERGY STAR compliant.
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 1
C. Color imagePlatform Controller
The internal imagePlatform controller has been designed specifically for use
with the Color imageRUNNER C2620/C3220. Featuring dual 250MHz
processors, 1GB RAM and a 40GB hard disk drive standard, the
imagePlatform controller achieves high-speed image processing of color data.
Its large memory capacity allows the simultaneous processing of multiple
tasks, or full concurrency. Scan Once Print Many (SOPM) allows jobs to be
completed faster and reduces wear and tear on originals and scanner
hardware, thereby increasing reliability and parts longevity. SOPM also
delivers consistency from the first set to the last, as each document set is
created from identical digital information. A standard 10/100 BaseT Ethernet
interface provides for an instant network connection upon installation for
Remote User Interface (RUI) support.
III. Optional Accessories
A. Color Network Multi-PDL Printer Kit-A2 (Optional)
This Canon controller provides printing functionality to the general office user.
It is suitable for everyday office use, and is most appropriate when only a few
(less than five) people are sharing the device, using text-intensive Microsoft
Office applications and with a relatively low print volume. This controller is not
appropriate for those using Macintosh operating systems.
B. imagePASS-C1 v.2 (Optional)
The imagePASS-C1 v. 2 is a piggyback print controller suitable when five or
more people are sharing the device using primarily Adobe applications, with a
relatively large print volume requirement.
C. ColorPASS-Z3000 (Optional)
Canon’s ColorPASS-Z3000, an external controller for the Color
imageRUNNER C3220, is designed for the light production and graphics
markets. The ColorPASS-Z3000 is not compatible with the Color
imageRUNNER C2620.
D. Color Universal Send (Optional)
Universal Send makes it simple to convert color hard-copy documents into
digital files for sending to one or many destinations. With this feature, the enduser can scan, save and instantly send documents in any of five file formats,
including JPEG, TIFF, PDF and compact PDF.
Note: The Color Universal Send function requires a dongle when installed on
the Color imageRUNNER C2620/C3220.
E. Paper Sources (Optional)
The Color imageRUNNER C2620/C3220 offers an optional 2 x 550-sheet
Cassette Feeding Unit-X1 and/or the 2,700-sheet Side Paper Deck-P1. The
maximum 6-way, 5,000-sheet paper supply minimizes paper reloading and
keeps busy corporate workgroups moving.
Color imageRUNNER C2620/C3220 Service Guide
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 2
Color imageRUNNER C2620/C3220 Service Guide
F. Finishing (Optional)
Canon offers a choice of three finishing output options for these devices;
Finisher-M1, Finisher-N1, and Saddle Finisher-N2. From simple collating and
set stapling to advanced saddle stitch finishing and booklet folding, the Color
imageRUNNER C2620/C3220 automates every step of the document
finishing process.
G. Softw are Applications (Optional)
Compatible Software applications for the Color imageRUNNER C2620/C3220
include:
• NetSpot Suite
• imageWARE Suite
• eCopy Suite
H. Clustering Kit-A1 (Optional)
The Canon Clustering Kit-A1 is a software solution that turns two identically
configured Color imageRUNNER C2620 or two Color imageRUNNER C3220
devices into a virtual printer. A Color imageRUNNER C2620 can only be
clustered together with a Color imageRUNNER C2620. Likewise, a Color
imageRUNNER C3220 may only be clustered with a Color imageRUNNER
C3220.
The Clustering Kit requires a dedicated server, which is not included with the
software purchase. Using a dedicated server, two Color imageRUNNER
C2620 or two Color imageRUNNER C3220 devices, and two imagePASS-C1
V2 controllers, the Clustering Kit software can turn these two devices into
what appears as one virtual printer. The client “sees” one device while the
software determines the fastest way to send out a print job. The Clustering Kit
software can split the print job between both printers, or depending upon
scheduled print jobs, send the print job to the printer with the lightest load.
The Clustering Kit software is installed on a dedicated server separate from
the client PC and requires a permanent dongle. The Clustering Kit software
package includes one dongle and a software License Activation key. The
software License Activation key is required for software installation.
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 3
Clustering Kit-A1 (Optional ) Cont
1. Software Features
The Clustering Kit server manages load balancing and print workflow
between the two Canon imageRUNNER devices in each printer group
as follows:
• Fastest Single Engine Printer: Sends print jobs to the fastest printer.
• Copy Split: Splits multiple copies or sets of a single print job
between the two-imageRUNNER devices effectively printing up to
52-ppm and 64-ppm depending on the device.
• Long Job Split: Divides large single print jobs between the twoimageRUNNER devices.
• Preferred Printer: An end-user can manually choose a specific
device in which to send a print job.
Additionally, the Clustering Kit will redirect print jobs based on errors
and other criteria.
2. Software Utilities
• Command WorkStation v4.2 is a comprehensive print workflow
management application designed for monitoring jobs and print
queues.
• EFI Hot Folders: Software can be installed on any Windows client
computer networked to a Clustering Kit server. Hot Folders allow the
user to store their favorite print options and imposition settings in
special shortcut folders. By dragging and dropping a print job on a
shortcut folder, the print job is automatically sent to the Clustering
Kit-A1 server with the predefined print parameters.
• Job Monitor: Can be installed on any client computer that is
networked to the Clustering Kit server. Job Monitor provides print job
status on the Clustering Kit server and shows print job history.
Color imageRUNNER C2620/C3220 Service Guide
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 4
3. Clustering Kit Rules
Six Color imageRUNNER C2620 devices or six Color imageRUNNER
C3220 devices can be configured in up to ten groups on one Clustering
Kit server:
• Each Clustering Kit printer group is comprised of two Color
imageRUNNER C2620 or two Color imageRUNNER C3220 devices
each configured with an imagePASS-C1 V.2.
• A maximum of six Color imageRUNNER devices can be managed
through one Clustering Kit server.
• One imageRUNNER can belong to more than one group.
• A maximum of ten groups can be configured on one Clustering Kit
server.
• Each group must be configured with identical paper handling
features.
Color imageRUNNER C2620/C3220 Service Guide
Clustering Kit Server = 1
Devices per Group = 2
Maximum Devices= 6
Total Groups = 10
I. MEAP Expansion Kit (Color imageRUNNER C3200 Only)
The MEAP Expansion Kit option is available only for the Color
imageRUNNER C3200. The upgrade kit includes:
• Product Composition Document Merchandise Code
• Main controller board
• FRAM counter board
• Splitter board
• SDRAM 512MB
• Power supply unit (120V)
• imageRUNNER badge
• Operators’ manual: Reference Guide
• Operator’s manual: Copying Guide
• Operator’s manual: Mail Box Guide
• Operator’s manual: Network Guide
• MEAP Administration software CD-ROM
• MEAP system CD-ROM
• Installation guide
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 5
IV. Configuration
Note: All Configurations Are Subject To Change Without Notice.
A. Color imageRUNNER C2620/C3220
Color imageRUNNER C2620 (Copier/Printer) 9943A003AA
Color imageRUNNER C3220 (Copier/Printer) 9523A003AA
Color imageRUNNER C3220 (Printer) 9524A001AA
Color imageRUNNER C2620/C3220 Service Guide
Item
Options & Accessories
Item Number
Color imageRUNNER
C3220 shown with DADF-
K1, Saddle Finisher-N2,
Side Paper Deck-P1,
Cassette Feeding Unit-X1
and Color Image Reader-C1
2
Platen Cover Type G
3
8064A001AA
Duplexing Automatic Document
Feeder-K1
3
Note: Neither a Platen Cover or DADF is included; one or the other must be installed.
Finisher-M1
4
7764A001AA Finisher-N1
4
2
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.
3
Requires the Color Image Reader-C1.
4
Requires the Cassette Feeding Unit-X1 or Plain Pedestal-C1 for installation.
7763A002AA
7765A001AA
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 6
Color imageRUNNER C2620/C3220 Service Guide
Item
7766A001AA Copy Tray Unit-H1 7770A001AA
Saddle Finisher-N2
4
Cassette Feeding Unit-X1 7768A002AA Plain Pedestal-C1
Item Number
2
5
8066A006AA
7767A002AA FL Cassette Unit-X1 7769A001AA
Side Paper Deck-P1
4
ColorPASS-Z3000 (Color imageRUNNER C3220 Only) 9856A001AA
Densitometer ED-100 (for imagePASS-C1 v.2 and ColorPASS-Z3000) 8002A002AA
Enhanced DocBuilder Pro
,
v 2.2 (1 License User) (for ColorPASS-Z3000)
6596A008AA
6
Graphic Arts Feature Set (for ColorPASS-Z3000) 7752A005AA
Advanced Controller Interface Kit (for ColorPASS-Z3000) 0364V672
5
Includes 120V Power Supply Kit.
6
The DocBuilder Pro additional licenses may be different from those of other ColorPASS-Z Series units.
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 7
Color imageRUNNER C2620/C3220 Service Guide
Clustering Kit-A1
Item
7
Item Number
0491B001AA
Color Network Multi-PDL Printer Kit-A2 7777A011BA
Color Universal Send Kit-A2P (For Color imageRUNNER C2620)
Super G3 Fax Board-M2 (For Color imageRUNNER C2620)
Color Universal Send Kit-A2P (For Color imageRUNNER C3220)
Super G3 Fax Board-M2 (For Color imageRUNNER C3220)
8
8
8, 9
8
8375A013AA
7773A023AA
8375A009AA
7773A013AA
Resolution Switching Board-A2 8202A002AA
USB Interface Board-A3
Token Ring Network Interface Adaptor-iN TR2
10
10
8349A003AA
6910A001AA
Token Ring Board-TB84 (for imagePASS-C1 v.2 or ColorPASS-Z3000) 0451A019AA
imageRUNNER Security Kit-A1P 8052A002AA
imageRUNNER Copy Control Interface Cable 7096A012AA
Color Image Reader-C1 (For Color imageRUNNER C3220 Printer-Only Model)
11
7761A002AA
Color Universal Send Kit-A2P 8375A007AA
imagePASS-C1 V.2 7792A027AA
Universal Send PDF Encryption Kit-A1
12
9832A002AA
USB Application Interface Board-C1 9588A001AA
Key Switch Unit- A1 8203A001AA
Card Reader-D1 6576A001AA
Basic Card Set 0500A002AA
Copy Card Set 1 0499A004AA
Copy Card Set 2 0499A005AA
Copy Card Set 3 0499A006AA
Option for Color imageRUNNER C3200 Only
Canon iR C3200 MEAP Expansion Kit 9751A002AA
Supplies
2
GPR-11 Toner
Cartridges
shown
GPR-11 Toner (Y) 7626A001AA
GPR-11 Toner (M) 7627A001AA
GPR-11 Toner (C) 7628A001AA
GPR-11 Toner (Bk) 7629A001AA
GPR-11 Drum Unit (Y) 7622A001AA
7
Each Color imageRUNNER C2620/C3220 must be configured with the imagePASS C1 v.2 print controller. The Color
imageRUNNER C2620 can never be clustered together with the Color imageRUNNER C3220. Server PC not included.
8
Requires the Resolution Switching Board-A2 for use.
9
Ships standard with a 10-user license of eCopy Desktop Software.
10
For use with the Canon Color Network Multi-PDL Printer Kit-A2 only.
11
The Color Image Reader-C1 ships standard with the Color imageRUNNER C2620/C3220 Copier model. Either the Platen Cover
Type-G or Feeder (DADF-K1) must be added to the Color Image Reader-C1.
12
Requires the Color Universal Send Kit-A2P for Color imageRUNNER C2620/C3220 and LMS activation.
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 8
Color imageRUNNER C2620/C3220 Service Guide
Item
GPR-11 Drum Unit (M) 7623A001AA
GPR-11 Drum Unit (C) 7624A001AA
GPR-11 Drum Unit (Bk) 7625A001AA
Staple-D2 (For use with Saddle Finisher-N2)
Staple-E1 (For use with Finisher-N1, Saddle Finisher-N2)
Staple-L1 (For use with Finisher-M1)
Transparency Type E
Item Number
0250A002AA
0251A001AA
0253A001AB
6101AJ28AA
B. Color imageRUNNER C2620/C3220 Box Contents
Color imageRUNNER C2620/C3220 (Copier/Printer)
• Color imageRUNNER C2620/C3220 main unit
• Power supply cord
• Transfer cleaning unit
• Copy tray
• TTP pen
• 2nd. transfer outer roller unit
• Size plate label
• Drum cartridge (BK
)
• Drum cartridge (Y)
• Drum cartridge (M)
• Drum cartridge
(C)
• Document tray
• Operators’ manual: Reference Guide
• Operators’ manual: Mail Box Guide
• Operators’ manual CD-ROM: Network/RUI guide
• MEAP Administration software CD-ROM
• Legal limitation of color copying label
• Main unit warranty card
• Drum warranty card
• Registration card
• Installation checklist
• tors Manual: Copy Guide (Copier/Printer
Opera
only)
• EULA (JEFIG)
• Mercury usage notification sheet
2
C. Clustering Kit-A1 Box Contents (Optional)
Clustering Kit-A1
•
-
• Hardware: Clustering Dongle (security key), USB
• Media Pack
o CD: Canon Clustering Kit software, v1.0
o CD: Adobe Acrobat Installer v6.0,
o CD: PitStop Installer v6.1
• Document: User Guide
• Document: Release Note
• License Certificate
Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 9
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