Canon C3500 User Manual

MultiPASS C3500

USER MANUAL

Canon

This manual is copyrighted by Canon Computer Systems, Inc. (CCSI) with all rights reserved. Under the copyright laws,this manual may not be reproduced in any form, in whole or part, without prior w ritten consent of CCSI.

Disclaimer

Canon Computer Systems,Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon MultiPASS C3500 system.All statements,technical information,and recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be,nor should they be understood to be,representations or warranties concerning the products described.

Your MultiPASS C3500 and the software media included with your system have been sold to you subject to the limited warranties set for th in the warranty and license agreement enclosed with the respective products.All software is licensed AS IS, as described in the license agreement enclosed with the software media. Further,CCSI reserves the right to make changes in the specifications of the products described in this manual at any time without notice and without obligation to notify any person of such changes.

Trademarks

Canon and BJ are registered trademarks and BCI, Bubble Jet,MultiPASS, and UHQ are trademarks and SelectExchange is a service mark of Canon Inc.

All other product and brand names are registered trademarks, trademarks or service marks of their respective owners.

NERGY STAR

As an ENERGY STAR® Partner, Canon U.S.A.,Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

COMPLIANT

USERS IN U.S.A.

PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT

A. Location

Supply a suitable table, cabinet,or desk.See Appendix A for the unit’s dimensions and weight.

B. Order Information

1. Only a single line, touch-tone or rotary telephone set is to be used.

2. Order an RJ11-C modular jack (USOC code),which should be installed by the phone company. If the RJ11-C jack is not present, installation cannot occur.

3. Order a normal business line from your telephone company’s business representative.The line should be a regular voice grade line or equivalent. Use one line per unit.

DDD (DIRECT DISTANCE DIAL) LINE or IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS

Canon recommends an individual line following industry standards [e.g., the

2500 (touch-tone) or 500 (rotary/pulse dial) telephones].A dedicated extension off a PBX unit without “Call Waiting”can be used with your MultiPASS C3500. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.

C. Power Requirements

This equipment should be connected to a standard 120 volt AC, three-wire grounded outlet only.Do not connect this unit to an outlet or power line shared with other appliances that cause “electrical noise.”Air conditioners, electric typew riters, copiers, and machines of this sort generate noise which often interferes with communications equipment and the sending and receiving of documents.

CONNECTION OF THE EQUIPMENT

This equipment complies with Part 68 of the FCC rules. On the rear panel of this equipment is a label that contains,among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested,this information must be given to the telephone company. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

iii

IN CASE OF EQUIPMENT MALFUNCTION

Should any malfunction occur which cannot be corrected by the procedures described in this User’s Manual, disconnect the equipment from the telephone line or unplug the power cord.The telephone line should not be reconnected or the power cord plugged in until the problem is completely resolved.Users should contact Canon Author ized Serv ice Facilities for serv icing of equipment. Information regarding Authorized Ser v ice Facility locations can be obtained by calling the Canon Computer Systems Customer Care Center. (See page 1-4 for details.)

RIGHTS OF THE TELEPHONE COMPANY

Should the equipment cause harm to the telephone network,the telephone company may temporarily disconnect service. The telephone company also retains the right to make changes in facilities and services which may affect the operation of this equipment. When such changes are necessary, the telephone company is required to g ive adequate prior notice to the user.

WARNING

Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made,you could be required to stop operation of the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed, and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to r adio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to tr y to correct the interference by one of the following measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the equipment and receiver.

● Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

● Consult the dealer or an experienced radio/TV technician for help.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business,other entity, or individual.

To automatically enter this information into your MultiPASS C3500, follow the instructions in your Quick Start Guide.

USERS IN CANADA

PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT

A. Location

Supply a suitable table, cabinet, or desk. See Appendix A for the unit’s dimensions and weight.

B. Order Information

1. Provide only a single-line to touch-tone or rotary telephone set terminated with a standard 4-pin modular phone plug. ( Touch-tone is recommended if available in your area.)

2. Order an RJ11-C modular jack (USOC code),which should be installed by the phone company. If the RJ11-C jack is not present, installation cannot occur.

3. Order a normal business line from your telephone company’s business representative.The line should be a regular voice grade line or equivalent. Use one line per unit.

DDD (DIRECT DISTANCE DIAL) LINE or IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS

Canon recommends an individual line following industry standards [e.g., the 2500 (touch-tone) or 500 (rotary/pulse dial) telephones].A dedicated extension off a PBX unit without “Camp On” signals is also permissible with your MultiPASS C3500. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.

C. Power Requirements

The power outlet should be a three-prong grounded receptacle (Single or Duplex). It should be independent from copiers, heaters, air conditioners, or any electric equipment that is thermostatically controlled.The rated value is 120 volts and 15 amperes.The RJ11-C modular jack should be relatively close to the power outlet to facilitate installation.

NOTICE

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s).The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment,users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of serv ice in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier.Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the elect rical g round connections of the power utility,telephone lines and internal metallic water pipe system, if present,are connected together. This precaution may be particularly important in rural areas.

CAUTION

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority,or electrician, as appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the de vices does not exceed 5.

CANON CANADA INC.

1-800-263-1121

24 HOURS A DAY, 7 DAYS A WEEK

Using Your Documentation

The following documentation is supplied with the MultiPASS C3500 to help you use your new Canon multi-talented color printer.

Quick Start Guide

This booklet describes how you unpack,set up, and start using your MultiPASS C3500. It includes how to install the software that comes with the MultiPASS C3500, including the MultiPASS Desktop Manager for Windows®, ScanGear for MultiPASS, and the MultiPASS Printer Driver. This software enables you to use all the features of the MultiPASS C3500—color printing, PC faxing, and scanning.

User’s Manual

This manual offers detailed information on how to operate your MultiPASS C3500. It includes how to use the MultiPASSC3500 as a monochrome or color printer, stand-alone plain paper fax, PC fax, scanner,and copier.It also includes maintenance,troubleshooting, and specifications.

Conventions

This User’s Manual uses the following conventions to alert you to information that will help you operate the MultiPASS C3500 correctly and safely.

N C

Notes provide advice or suggestions regarding the use of the MultiPASS C3500.

Cautions alert you to operations that could cause damage to your hardware or software,or cause injury to yourself.

vii

Distinctive typefaces identify the buttons you press,the lights on the operator panel, and any commands you enter at your computer.

❍ The buttons you press appear in this typeface: START/COPY. ❍ The names of lights you see appear in this ty peface: ALARM. ❍ What you see in the LCD display appears in this typeface:

REGISTRATION.

❍ When you t y pe something on your computer,it appears in this

typeface: DIR/P.

viii

Contents

1 Introduction

Supplies and Accessories...................................................................................... 1-2

BJ Cartridges and BJ Tanks........................................................................... 1-2

Canon Specialty Papers................................................................................. 1-3

Getting Help From Canon .................................................................................. 1-4

Servicing the MultiPASS C3500 .................................................................. 1-5

Important Safety Instructions............................................................................. 1-5

Main Components of the MultiPASS C3500 ..................................................... 1-7

Front View .................................................................................................... 1-7

Back View ...................................................................................................... 1-8

Inside the Printer Area ................................................................................. 1-8

Using the Operator Panel ................................................................................... 1-9

Special Function Buttons .............................................................................. 1-11

Loading Paper in the Sheet Feeder ..................................................................... 1-12

Preparing Documents for Faxing,Copying , or Scanning ................................ 1-13

Loading the Document ................................................................................ 1-14

Adding Pages to the Document ................................................................... 1-16

Setting the Document Feed Lever ............................................................... 1-16

Identifying Your Documents............................................................................... 1-17

Copying Documents............................................................................................ 1-18

Miscellaneous ...................................................................................................... 1-20

If the Power Goes Out ................................................................................. 1-20

Using Switch Boxes ....................................................................................... 1-20

2 Printing With the MultiPASS C3500

Paper Handling ................................................................................................... 2-2

Selecting Paper ............................................................................................. 2-2

Paper Guidelines ........................................................................................... 2-4

Installing a Printer Driver ................................................................................... 2-5

Printing a Document .......................................................................................... 2-5

Printer Setup Within Windows .......................................................................... 2-7

Opening the Printer Properties Dialog Box in Windows 98/95 ................ 2-7

Using the Printer Driver in Windows 98/95 ............................................... 2-7

Using the Windows Tabs .............................................................................. 2-8

Specifying Your Printing Options ............................................................... 2-10

Recommended Graphics Settings ................................................................ 2-11

Using the Setup Analyzer ............................................................................. 2-12

Printing Speed Versus Color ............................................................................... 2-13

For Quick Color Printing ............................................................................ 2-13

For High Quality Color Printing ................................................................. 2-13

For Monochrome Printing .......................................................................... 2-14

Other Ways to Improve Print Speed in Windows ...................................... 2-14

Setting the Paper Thickness Lever ..................................................................... 2-16

Printer Settings for Various Print Media ........................................................... 2-18

Loading Paper ...................................................................................................... 2-19

Automatically Feeding Paper ....................................................................... 2-19

Auto Feed Guidelines ................................................................................... 2-21

Manually Feeding Paper .............................................................................. 2-23

Printing On Envelopes ........................................................................................ 2-25

Using Canon’s Specialty Papers .......................................................................... 2-28

Specialty Paper Guidelines ........................................................................... 2-28

Canon’s High Resolution Paper HR-101 .................................................... 2-30

Fabric Sheet FS-101 ...................................................................................... 2-33

Printing On Banner Paper .................................................................................. 2-36

3 Using the MultiPASS Desktop Manager

Starting the MultiPASS Desktop Manager ......................................................... 3-2

Exploring the MultiPASS Desktop Manager Window ...................................... 3-3

Using the Desktop Manager Folders .................................................................. 3-6

System-defined Folders ................................................................................ 3-6

User-defined Folders .................................................................................... 3-7

Viewing Documents in the Desktop Manager .................................................. 3-9

Document View ............................................................................................ 3-9

List View ........................................................................................................ 3-10

Setting Up the Address Book .............................................................................. 3-12

Opening the Address Book .......................................................................... 3-12

Working With Address Book Entries .......................................................... 3-13

Sorting the Address Book ............................................................................ 3-13

Adding and Editing an Individual Address ................................................ 3-14

Adding and Editing a Group Address ......................................................... 3-16

Printing the Address Book ........................................................................... 3-17

Importing an Address Book ........................................................................ 3-18

Exporting the Address Book ........................................................................ 3-19

4 Sending Faxes With the MultiPASS C3500

Sending a Document .......................................................................................... 4-2

Regular Dialing ............................................................................................. 4-2

Automatic Dialing ........................................................................................ 4-4

Sending a Document Using Group Dialing ............................................... 4-6

Redialing ....................................................................................................... 4-7

Resending a Fax After an Er ror ................................................................... 4-8

Manual Sending ............................................................................................ 4-9

Cancel Sending ............................................................................................. 4-10

Sending a Document to More Than One Location

(Sequential Broadcasting) ............................................................................. 4-11

Transmitting the Document ........................................................................ 4-11

Adjusting the Quality of Your Faxes .................................................................. 4-13

Setting the Resolution .................................................................................. 4-13

Setting the Contrast ..................................................................................... 4-15

Sending PC Faxes ................................................................................................ 4-16

Specifying Send Fax Information ................................................................ 4-16

Creating a Fax Memo ................................................................................... 4-22

Sending a PC Fax From a Windows Application ....................................... 4-23

Using the Send Fax Manager .............................................................................. 4-25

Fax Status ...................................................................................................... 4-26

Stopping an Active Job ................................................................................. 4-28

Sending a Scheduled, Held,Failed, or Stopped PC Fax ............................. 4-28

Viewing a Job ................................................................................................ 4-29

Deleting a Job ............................................................................................... 4-29

Using the Fax Log ................................................................................................ 4-29

Displaying the Fax Log.................................................................................. 4-30

Designing a Fax Cover Page ............................................................................... 4-31

Opening the MultiPASS Cover Page Desig ner ........................................... 4-31

Using the Cover Page Designer ................................................................... 4-32

Creating a New Cover Page ......................................................................... 4-34

Modifying a Predefined Fax Cover Page ..................................................... 4-42

Adding Additional Annotations to Your Cover Page ................................. 4-49

Reverting to the Last Saved Version ............................................................ 4-51

Renaming a Cover Page ............................................................................... 4-51

Printing a Cover Page ................................................................................... 4-52

Deleting a Cover Page .................................................................................. 4-52

5 Receiving Faxes

Receiving Documents ......................................................................................... 5-1

Receiving Documents Automatically—Fax Only Mode ............................ 5-2

Receiving Both Documents and Telephone Calls Automatically—

Fax/Tel Mode ............................................................................................ 5-2

Receiving Documents Manually—Manual Mode ...................................... 5-3

Using an Answer ing Machine—Ans. Machine Mode ................................ 5-4

Printing Documents Received in Memory ........................................................ 5-5

Receiving While Copying, Printing , or Registering .......................................... 5-6

Receiving Faxes to the MultiPASS Desktop Manager ....................................... 5-6

Receiving a Fax Into the In Box ................................................................... 5-7

Printing a Received Fax When Your Computer Is Off ............................... 5-8

Using the Distinctive Ring Pattern Detection (DRPD) Feature ....................... 5-9

Ty pes of Ring Patterns ................................................................................. 5-9

How DRPD Responds to Calls .................................................................... 5-10

Communicating Using the Distinctive Ring Pattern Detection

(DRPD) Feature ....................................................................................... 5-10

6 Scanning With the MultiPASS C3500

Exploring the ScanGear Window ....................................................................... 6-2

Displaying Information About the Scan Driver ......................................... 6-3

Scanning With the Desktop Manager ................................................................ 6-3

Scanning From a Windows Application ............................................................ 6-4

Setting the Preview Scan Options ...................................................................... 6-5

Setting the Scan Mode ................................................................................. 6-5

Setting the Scan Resolution ......................................................................... 6-6

Setting Preferences ....................................................................................... 6-7

Setting Paper Size ......................................................................................... 6-8

Setting Black and White Options ................................................................ 6-9

Adjusting the Preview Image for Final Scan ..................................................... 6-9

Clearing the Preview Area ........................................................................... 6-9

Adjusting the Preview Image View .............................................................. 6-10

Adjusting the Selection Size ......................................................................... 6-10

Moving an Image ......................................................................................... 6-11

Reversing the Image Tone ............................................................................ 6-12

Mirroring an Image ...................................................................................... 6-12

Rotating an Image ........................................................................................ 6-12

Scaling the Image Output Size .................................................................... 6-12

Adjusting Conrast and Brightness .............................................................. 6-13

7 Working With Documents in The Desktop Manager

Managing Your Documents in the Desktop Manager ...................................... 7-1

Selecting Documents in the Desktop Manager .......................................... 7-1

Printing a Document in the Desktop Manager .......................................... 7-3

Creating a Folder .......................................................................................... 7-4

Moving a Document .................................................................................... 7-4

Copying a Document ................................................................................... 7-5

Renaming a Document or Folder ................................................................ 7-5

Deleting a Document or Folder .................................................................. 7-6

Restoring a Deleted Document ................................................................... 7-7

Emptying the Trash Folder .......................................................................... 7-8

Importing a Document ................................................................................ 7-8

Exporting a Document ................................................................................ 7-9

Attaching a Document to Electronic Mail (E-mail) .................................. 7-9

Manipulating a Document in Document View .......................................... 7-10

Merging a Document ................................................................................... 7-12

Indexing and Searching for Documents ..................................................... 7-12

Modifying a Document ...................................................................................... 7-22

Exploring the MultiPASS Viewer Window ................................................. 7-23

Adjusting the Size and View of a Document .............................................. 7-25

Editing the Base Image ................................................................................. 7-29

Adding Annotations to Your Document ..................................................... 7-30

Revising Your Annotations .......................................................................... 7-36

Selecting One or More Annotations ........................................................... 7-37

Reverting to the Last Saved Version ............................................................ 7-38

xii

Printing the Document ....................................................................................... 7-38

Previewing the Document Before Printing ................................................ 7-39

Adjusting the MultiPASS Viewer Default Options ............................................ 7-39

8 Setup and Other Utilities in the Desktop Manager

Fax Setup ............................................................................................................. 8-2

Setting Up Fax Preferences .......................................................................... 8-3

Setting Up Send Fax Options ...................................................................... 8-4

Setting Up Advanced Send Fax Fax Options .............................................. 8-5

Setting Up Receive Fax Options .................................................................. 8-7

Setting Up Advanced Receive Fax Options ................................................. 8-9

Setting Up Speed Dial Assignments ............................................................ 8-12

System Setup ........................................................................................................ 8-14

Launcher Setup ................................................................................................... 8-15

Editing a Launcher Application ................................................................... 8-17

Using the Launcher ...................................................................................... 8-17

Making a Phone Call From the Desktop Manager ........................................... 8-18

Placing a Phone Call .................................................................................... 8-18

Using the MultiPASSSer ver ............................................................................... 8-19

Using the Minimized MultiPASS Server ..................................................... 8-20

Using the MultiPASS Server Window ......................................................... 8-20

Status Messages ............................................................................................. 8-21

Closing the MultiPASS Server ............................................................................ 8-22

Removing the MultiPASS Ser ver From StartUp ......................................... 8-23

Restarting the MultiPASS Server ................................................................. 8-23

Adding the MultiPASS Ser ver to Startup .................................................... 8-24

Disconnecting the MultiPASS ............................................................................ 8-24

Uninstalling the Desktop Manager .................................................................... 8-25

Removing the Printer and Fax Drivers ....................................................... 8-25

Uninstalling the Desktop Manager ............................................................. 8-25

Uninstalling the Scan Software (ScanGear) ................................................ 8-26

Completing the Uninstall Process ............................................................... 8-26

Reinstalling the Desktop Manager .............................................................. 8-26

9 Maintaining the MultiPASS C3500

MultiPASS Guidelines ......................................................................................... 9-2

Routine Maintenance .......................................................................................... 9-3

Cleaning Inside the MultiPASS .......................................................................... 9-3

Cleaning the Scanner Components.............................................................. 9-4

Printing the Nozzle Check .................................................................................. 9-7

Cleaning the BJ Cartridge Print Head ............................................................... 9-8

BJ Cartridge Guidelines ...................................................................................... 9-9

BJ Cartridge and BJ Tank Maintenance ...................................................... 9-10

Using Ink ....................................................................................................... 9-11

Replacing the BJ Cartridge ................................................................................. 9-11

Replacing a BJ Tank in the BC-21e Color BJ Cartridge .................................... 9-16

Storing a BJ Cartridge ......................................................................................... 9-19

Transporting the MultiPASS ............................................................................... 9-20

xiii

10 Troubleshooting

Paper Jams ........................................................................................................... 10-3

Jams in the Automatic Document Feeder (ADF) ....................................... 10-3

Jams in the Sheet Feeder .............................................................................. 10-5

LCDMessages ...................................................................................................... 10-6

Printing Problems ...............................................................................................10-11

Print Quality Problems ........................................................................................ 10-14

Color Printing Problems......................................................................................10-16

Paper Feeding Problems ......................................................................................10-17

Faxing Problems ..................................................................................................10-19

Telephone Problems ............................................................................................ 10-23

Copying Problems ...............................................................................................10-23

General Problems ................................................................................................10-24

Technical Notes ...................................................................................................10-25

Using Other Bi-directional Devices ............................................................10-25

MultiPASS Hardware Cannot Initialize ......................................................10-25

Memory Clear Report ......................................................................................... 10-26

Appendix A Specifications

Printing Specifications ........................................................................................ A-1

BJ Cartridges ....................................................................................................... A-4

Facsimile .............................................................................................................. A-5

Copier .................................................................................................................. A-7

Scanner ................................................................................................................ A-7

MultiPASS Desktop Manager for Windows ...................................................... A-9

General Specifications ......................................................................................... A-10

Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode .................... A-12

Appendix B Using the MultiPASS C3500 as a Stand-alone Fax

LCDMenu System .............................................................................................. B-1

Entering Information in the MultiPASS ............................................................ B-2

Entering Your User Information ................................................................. B-2

Glossary ....................................................................................................................... G-1

Index ............................................................................................................................ I-1

xiv

Introduction

Thank you for purchasing the Canon MultiPASS C3500—the multitalented color printer for your home office and the whole family. We are sure that your MultiPASS C3500 will provide all you need in one machine: Color Bubble Jet printer, color scanner, color copier, plain paper fax, and PC fax.

Introduction

This chapter introduces you to the MultiPASS C3500. It includes:

❍ Supplies and accessories ❍ Getting help from Canon ❍ Important safety instructions ❍ Examining the main components of the unit ❍ Using the operator panel ❍ Loading paper in the sheet feeder ❍ Preparing documents for faxing,copying, or scanning ❍ Identifying your documents ❍ Copying documents

Chapter 1 Introduction 1-1

Supplies and Accessories

Your MultiPASS C3500 supports excellent and unique print media options that will allow you to produce dazzling,professional, and fun presentations.All of these print media are specially designed and manufactured to work with your Canon MultiPASS C3500 so you can produce the finest output possible.

Canon has an extensive dealer network equipped to offer you supplies as you need them.To find a dealer near you,call the Canon Referral Service at 1-800-848-4123.

If supplies are not available from your local dealer,you can order directly from Canon by calling 1-800-385-2155.

BJ Cartridges and BJ Tanks

Your MultiPASS C3500 comes with:

❍ One BC-21e Color BJ®Cartridge ❍ One SB-21 Ink Cartridge Storage Box ❍ One extra BCI-21 Black BJ Tank

You can also purchase the following BJ cartridges for use with the MultiPASS C3500:

❍ BC-20 Black BJ Cartridge ❍ BC-22e Photo BJ Cartridge ❍ BC-29F Neon BJCar tridge

You can purchase the following BJ tanks for use in the BC-21e Color BJ Cartridge:

❍ BCI-21 Black BJ Tank (one extra BJ tank comes with the printer) ❍ BCI-21 Color BJ Tank

1-2 Introduction Chapter 1

BJ cartridges contain the Bubble Jet print head and ink, while BJ tanks contain ink only. Some BJ car tridges, like the BC-21e Color BJ Cartridge, contain replaceable BJ tanks; when you run out of ink,you can replace the empty tank. Some BJ car tr idges, like the BC-20 Black BJ Cartridge, contain both the print head and ink; when you run out of ink, you replace the entire BJ cartridge.See Chapter 9, Maintaining the MultiPASS C3500, for details on replacing BJ car tridges and BJ tanks.

Canon has more engineers dedicated to creating quality ink for

providing the best results for output on Bubble Jet products than any other organization. Canon does not prohibit the use of third-part y inks and the use of third-par ty inks does not invalidate the product’s limited warranty.However, Canon cannot guar antee the quality or performance of your MultiPASS C3500 when you are using inks from other suppliers.

Canon’s limited warranty does not cover damage caused to Canon’s Bubble Jet products that is attributable to the use of third party par ts or supplies, including inks. The limited warranty remains in effect for its life once that particular damage has been properly repaired.

For optimum printing results,Canon recommends that you use only Canon ink cartridges.

Canon Specialty Papers

Canon manufactures numerous specialty papers,including:

❍ Glossy Photo Paper GP-201 ❍ Banner Paper ❍ Brilliant White Paper ❍ High Resolution Paper HR-101 ❍ T-Shir t Transfers TR-101 ❍ Greeting Cards GC-101 ❍ Bubble Jet Paper LC-301 (water resistant) ❍ Fabric Sheet FS-101 ❍ Transparencies CF-102 ❍ Back Print Film BF-102 ❍ High Gloss Film HG-101

Introduction

See Chapter 2,Pr inting With the MultiPASS C3500, for details on Canon’s Specialty Papers.

Chapter 1 Introduction 1-3

You can also purchase the optional Canon BC-22e Photo Kit,which includes everything you need to produce photo-realistic images:

❍ BC-22e Photo BJ Cartridge ❍ SB-21 Ink Cartridge Storage Box ❍ Canon High Resolution Paper HR-101 (60 sheets)

Getting Help From Canon

Canon Computer Systems,Inc. offers a full range of customer technical support* options including:

❍

24-hour,7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366)

❍ Speak to a technician free of service charge (currently Monday–

Friday, 8:00 A.M.–10:00 P.M. EST, excluding holidays) for products still under warranty** (1-757-413-2848)

❍ Speak to a technician for a service charge (currently $24.99 per

call) during holidays and days/hours not listed above regarding urgent product questions or for products no longer under warranty (1-800-423-2366)

Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200)

❍ E-mail support via the Canon Computer Systems,Inc. Web site

(www.ccsi.canon.com)

❍ 24-hour, toll-free Fax Retrieval System (1-800-526-4345) ❍ To download the latest drivers using your modem,24-hour Bulletin

Board Service (1-757-420-2000)

*Support program specifics subject to change without notice.

**Refer to individual product information for warranty details.

Canon Canada

Within Canada,24 hours a day,7 days a week (1-800-263-1121) In other countries, please contact your Canon dealer.

1-4 Introduction Chapter 1

Servicing the MultiPASS C3500

The Canon MultiPASS C3500 is designed with the latest technology to provide trouble-free operation.The warrant y card that comes with your MultiPASS describes Canon’s limited warranty. Be sure to read the warranty information to find out about the different service options available to you.

Save your sales receipt for proof of purchase.In the event that your

printer needs service, you will need your proof of purchase to obtain warranty serv ice.

Be sure to fill out the Registration card and send it in.This will help Canon give you better support service.

If you seem to have a problem,t r y to solve it by referring to the troubleshooting information in Chapter 10.If you cannot solve the problem,contact the Canon Computer Systems Customer Care Center (see previous page for details).

If you feel your MultiPASS needs servicing , contact Canon on the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest you.If you do not have access to the Web, you can call Canon (see previous page for details).

Important Safety Instructions

Read these safety instructions and refer to them later if you have any questions.

Except as explained in this manual,do not attempt to service the

MultiPASS C3500 yourself.Opening and removing interior covers may expose you to dangerous voltage points or other r isks. Refer all servicing to a Canon Author ized Serv ice Facility (ASF). Call the Customer Care Center for details.

Introduction

❍ Follow all warnings and instructions marked on the MultiPASS and

inside the printer cover.

❍ Place the MultiPASS on a sturdy level surface. Do not place it on an

unstable cart, stand, or table. If the unit falls,it could be seriously damaged.

Chapter 1 Introduction 1-5

❍ Do not use the MultiPASS near water.If you spill liquid on

or into the unit, unplug it immediately and call the Customer Care Center.

❍ Slots and openings in the cabinet and the back or bottom are

provided for ventilation.To ensure reliable operation of the MultiPASS and to protect it from overheating , do not block or cover these openings. Do not block the openings by placing the unit on a bed, sofa, rug, or other similar surface. Do not place the unit near a radiator,nor in a closet or built-in cabinet unless proper ventilation is provided.

❍ Operate the MultiPASS only from the ty pe of power source

indicated on the unit’s label. If you are not sure of the type of power available,consult your dealer or local power company.

❍ Do not allow anything to rest on the power cord,and do not locate

the MultiPASS where the cord will be walked on.Make sure the power cord is not knotted or kinked.

❍ Do not push metal objects of any kind into the slots or openings on

the cabinet. This could result in a risk of fire or electric shock.

❍ Do not allow small objects (such as pins,paper clips, or staples) to

fall into the MultiPASS. If something does fall into it that you cannot remove,unplug the unit immediately and call the Customer Care Center.

❍ Unplug this product from the wall outlet and call the Customer Care

Center if any of the following conditions exist:

The power cord or plug is damaged or frayed.

•

Liquid is spilled into the unit, or if the unit is exposed to rain

•

or water. Smoke,unusual noises, or odors come from the unit.

•

The unit has been dropped or the cabinet has been damaged.

•

The unit does not operate normally when you have followed the

•

operating instructions. Adjust only those controls that are covered by the operating instructions in the Quick Start Guide and this User’s Manual. Improper adjustment of other controls may result in damage and may require extensive work by a qualified technician to restore the product to normal operation.

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Main Components of the MultiPASS C3500

Before using the MultiPASS C3500, it’s a good idea to familiarize yourself with the components and understand their functions.

Front View

SENDING DOCUMENT SUPPORT

HOLDS DOCUMENTS AS THEY FEED INTO ADF

PAPER REST

SUPPORTS PAPER STACKED IN THE SHEET FEEDER

SHEET FEEDER

HOLDS 100 SHEETS OF PLAIN PAPER

OPERATOR PANEL

USE TO CONTROL THE MultiPASS C3500

AUTOMATIC DOCUMENT FEEDER (ADF) AND PRINTER COVER

HOLDS DOCUMENTS TO BE SCANNED (UP TO 30 SHEETS)

PAPER GUIDES

ADJUST TO WIDTH OF DOCUMENT TO BE SCANNED

DOCUMENT SUPPORT

HOLDS SCANNED DOCUMENTS AS THEY EXIT THE MultiPASS C3500

Introduction

OUTPUT TRAY

HOLDS PRINTED DOCUMENTS AS THEY EXIT THE MultiPASS C3500

PAPER OUTPUT GUIDES

HOLD HIGH RESOLUTION PAPER WHEN USING THE BC-22e PHOTO BJ CARTRIDGE

OUTPUT TRAYEXTENSION

HOLDS PRINTED DOCUMENTS AS THEY EXIT THE MultiPASS C3500

Chapter 1 Introduction 1-7

Back View

POWER CORD CONNECTOR

MANUAL FEED SLOT

Inside the Printer Area

PARALLELCABLE CONNECTOR

LINE JACK

PAPER THICKNESS LEVER CARTRIDGE HOLDER

TELEPHONE/ ANSWERING MACHINE/ MODEM JACK

PRINTER COVER

1-8 Introduction Chapter 1

Using the Operator Panel

This section presents a brief descr iption of the operator panel on the MultiPASS C3500.

LCD DISPLAY

RECEIVE MODE

DOCUMENT FEED

LEVER

NUMBER BUTTONS

REDIAL/PAUSE

CODED DIAL

START/COPY

RESOLUTION

STOP

ALARM

ONE-TOUCH SPEED

DIAL/FUNCTION BUTTONS

Introduction

Document feed lever

Set this lever to the left ( ) for automatic feed or to the right ( ) for manual document feed.

RECEIVE MODE button

Press to change the Receive Mode: Manual mode, Fax Only mode, Answer Machine mode,or Fax/Tel mode. The Receive Mode set during installation overrides this setting.

LCD display

Displays messages and prompts during operation.Displays selections, text,numbers, and names when registering information.

Chapter 1 Introduction 1-9

RESOLUTION button

Press this to select the resolution the MultiPASS will use for the document you want to fax or copy.

One-touch Speed Dial/Function buttons

Use for one-touch speed dialing,entering user information, printing documents stored in memory,and cleaning the print head. (See the next page for details.)

STOP button

Press to cancel sending,receiving, or any other operation.

ALARM light

Flashes when an error occurs,when the MultiPASS is out of paper or ink, or when received faxes are stored in memory.

START/COPY button

Press to begin sending,receiving, copying, or other oper ations, or to select functions when registering information.

CODED DIAL button

Press this button (followed by a two-digit code) to dial a number that you have registered for coded speed dialing.

REDIAL/PAUSE button

Press to redial the last number that was dialed using the number buttons,or to enter pauses between digits when dialing fax numbers.

Number buttons

Use these buttons to enter numbers and names when registering information, and to dial fax/telephone numbers that are not registered for automatic dialing.

1-10 Introduction Chapter 1

Special Function Buttons

FUNCTION button

Use to register user settings,to run the print head cleaning process, or to print faxes stored in the MultiPASS’s memory.

CARTRIDGE button

Press to move the BJ cartridge holder to the center of the unit when installing or replacing the cartridge. (Press again after installing the cartridge to move the holder back to its home position on the right.)

RESUME button

Press when you want to form-feed paper when printing.

PRINTER RESET button

Press to reset the MultiPASS to Standby mode if the LCD displays

PRINTER MODE.

Arrow buttons

Use to scroll through menu selections, or to move the cursor when registering data.

Introduction

Chapter 1 Introduction 1-11

Loading Paper in the Sheet Feeder

The paper you load in the sheet feeder is used for printing documents or for incoming faxes.For printing documents, you can use any of the Canon Specialty Papers described in Chapter 2,Printing With the MultiPASS C3500. For receiving faxes,use plain paper (such as copier paper).

When the message add paper to the sheet feeder. T he sheet feeder holds approximately 100 sheets of plain paper.

Fan the paper.

Make sure the

paper rest

is extended.

LOAD PAPER appears in the LCD display,you need to

❍ For best results,fan the paper before loading it. ❍ Always fan a stack of paper along the edge that will feed

into the MultiPASS first.

❍ Pull the paper rest up until it stops. ❍ Move the paper guide to the left to match the size of

your paper.

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Slide the stack of

paper into the

sheet feeder

until it stops.

❍ Align the edge of the paper w ith the rig ht edge of the

sheet feeder.

❍ Secure the stack with the paper guide.

Preparing Documents for Faxing, Copying, or Scanning

You can use the MultiPASS to fax, copy, or scan documents that are printed on standard letter, legal, or A4 size paper.Follow these guidelines to prepare your documents.

TAB

Introduction

❍ Do not attempt to feed the following types of documents into the

MultiPASS:

wrinkled or creased paper

•

curled or rolled paper

•

torn paper

•

carbon-paper or carbon-backed paper

•

coated paper

•

onion skin or thin paper

•

Chapter 1 Introduction 1-13

❍ Remove all staples, paper clips, and the like before feeding the

document.

❍ Make sure any glue, ink, or correction fluid on the paper is

completely dry before feeding the document.

❍ Make a photocopy of any document that will not feed into the

MultiPASS.You can then feed the copy.

❍ Do not feed documents with pages that are different sizes or of

different thicknesses.

Loading the Document

You can load up to 30 letter or A4 size sheets and up to 10 legal size sheets at a time into the Automatic Document Feeder (ADF).

Stack your

documents.

❍ For a multiple-page document,fan the sheets and tap the

document on a flat surface to even the stack.

1-14 Introduction Chapter 1

Feed the

document.

❍ Insert the document face down (letterhead first) into the

ADF until you hear a beep.

❍ Adjust the document guides to the width of the

document.

The MultiPASS automatically feeds the pages one by one from the bottom.

If you have problems feeding multiple-page documents,inser t the pages one at a time into the ADF. This stacks the pages on a slant so they feed correctly into the ADF.(Do not attempt to stack more than 30 sheets in the ADF.)

Introduction

Chapter 1 Introduction 1-15

Adding Pages to the Document

If you want to add pages while the MultiPASS is sending a document, wait until the last page is feeding into the unit and then insert the new sheets. Insert the first new page so it overlaps the last page by about one inch (2.5 cm).

Always wait until the last page is being fed into the MultiPASS before you add new pages.

Setting the Document Feed Lever

You use the document feed lever on the ADF to select multiple documents ( ) or single sheets ( ).

DOCUMENT FEED LEVER

Always set the document feed lever to single sheets and manually feed the following types of documents:

❍ Thick paper ❍ Thin paper ❍ Small documents (postcards,business cards) ❍ Documents with uneven surfaces ❍ Photographs ❍ Special types of paper

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