Canon 4509B061AA User manual

Basic Operation Guide

Quick View- Perform Useful Tasks

Next
Page

1

2

3

4

5

6

Before Using the Machine

Document and Paper Handling

Copying

Printing from a Computer

Using the Scan Functions

Maintenance

P. 1- 1

P. 2- 1

P. 3- 1

P. 4- 1

P. 5- 1

P. 6- 1

Security Functions
Searching in Detail

See the e-Manual.

User Software CD-ROM

Searching the Installation and
Connection Procedure

See the Starter Guide.

Be sure to read the manual before using
the machine.
Keep the manual for future reference.

7

8

9

Troubleshooting

Registering/
Setting the Various Functions

Appendix

P. 7- 1

P. 8- 1

P. 9- 1

Quick View- Perform Useful Tasks

Copy Print Scan

There are a variety of copy functions that are explained in later pages of this manual as well as in the e-Manual. You
can enlarge or reduce copies as well as copy multiple documents onto one sheet. Additionally, you can adjust the
density and image quality before copying.

Below is a quick overview of highlighted copy features that you can utilize in your everyday use.

Adjusting the Image Quality According to the Document

Image Quality Adjustment

You can adjust the image quality according to the types of
documents.
A correct selection is necessary for the optimal
reproduction of the document.

<Text/Photo> <Photo> <Text>

Sharpness Adjustment

You can emphasize the outline of the image in the
document or decrease the contrast.

Set ＜−＞ Set ＜＋＞

Density Adjustment

You can adjust the density of copies according to the
document.

<Light> <Dark>

For details, see "Copying" from p. 3-1.

Various Copy Functions

Enlarged/Reduced Copies Reduced Layout

You can enlarge or reduce standard size documents to copy
on standard size paper or specify the copy ratio in
percentage.

2-Sided Copying

You can copy 1-sided documents on both sides of paper.

Collating

You can sort copies into sets arranged in page order.

1

1

1

2

3

1

2

2

1

3

2

1

2

3

2

1

3

3

3

2

3

You can reduce multiple documents to copy them onto one
sheet.

2 on 1

4 on 1

Copying ID Card

You can make a copy of a 2-sided card onto one side of
paper.

For details, see "Copying" from p. 3-1.

Quick View- Perform Useful Tasks

Copy Print Scan

There are a variety of print functions that are explained in later pages of this manual as well as in the e-Manual.
Enlarge or reduce documents and print multiple-page data onto one sheet. You can also perform 2-sided printing.

Below is a quick overview of highlighted print features that you can utilize in your everyday use.

Various Printing Functions

Enlarged/Reduced Printing

You can enlarge or reduce standard size documents to copy
on standard size paper or specify the copy ratio in
percentage.

2-Sided Printing

You can print on both sides of paper.

Miscellaneous Printing Functions

For details, see "Printing from a Computer" from p. 4-1.

Reduced Layout

You can reduce multiple documents to print them onto one
sheet.

For details, see "Print" in the e-Manual.

Booklet Printing Watermark Printing

Booklet printing allows you to make a booklet by folding
printouts in half.

Poster Printing

You can magnify and divide a single page image to print it out
on multiple sheets of paper. You can make one large poster
by joining these printouts together.

You can superimpose watermarks (such as [COPY] and
[DRAFT]) over the documents created by an application.

Displaying a Preview before Printing

You can check the printout result on a computer display.

Selecting a "Profile"

Some printer driver settings are provided as "Profiles"
beforehand.
You can perform printing which suits your needs only by
selecting a "Profile."

Quick View- Perform Useful Tasks

Copy Print Scan

There are a variety of scan functions that are explained in later pages of this manual as well as in the e-Manual. You
can easily send scanned documents to your computer.

Below is a quick overview of highlighted scan features that you can utilize in your everyday use.

Saving in a Computer

Therearetwomethodsforsavingscanneddocumentsinacomputer.



Saving the Documents Using the Operation Panel of the Machine

You can easily save scanned documents
in a computer only by operating the
operation panel of the machine.
Various scanning settings have been
prepared for your purposes. Therefore,
you can create a "Searchable PDF*" file,
which can be used for text retrieval or as
text data, without specifying special
settings.

* If you are using Macintosh, you may not

create "Searchable PDF."

2

Saving the Documents Using Operations from a Computer

For details, see "Using the Scan Functions" from p. 7-1.

Documents

1

Data

For details, see "Scan" in the e-Manual.

3

Scanning with the MF Toolbox*

Scanning is performed by operating the
software supplied with the machine.

* MF Toolbox for Macintosh and MF Toolbox for Windows

may be different in some features.
For details, see the Scanner Driver Guide.

Scanning from an Application

Scanning is performed using
your application.
This allows you to open the
scanned data as is in your
application.

Scanning with the WIA Driver (Windows XP/Vista/7 Only)

Scanning is performed using the driver system supplied with
Windows operating systems.
There are various scanning methods.

࡮

Scanning from the [Scanner and Camera Wizard] dialog box

࡮

Scanning from the [Windows Fax and Scan] dialog box

࡮Scanning from Windows Photo Gallery
࡮Scanning from an Application

Documents

1

2 3

Data

Contents

Contents ii

Manuals for the Machine iv

Available Features v

How to Use This Manual v

Important Safety Instructions vi

Installation Requirements and Handling x

Legal Notices xii

Laser Safety xiv

1. Before Using the Machine 1-1

Names and Functions on Each Part of the Machine 1-2

Front Side 1-2

Back Side 1-3

Interior 1-3

Multi-purpose Tray 1-4

Paper Cassette 1-4

Operation Panel 1-5

LCD (Standby Mode) 1-6

Copy Mode 1-6

Scan Mode 1-6

Navigating the Menu 1-7

Entering the Menu Screen 1-7

Scrolling Through Menu Items 1-7

Selecting a Menu Item 1-7

Specifying values using the navigation keys 1-8

Returning to the Default Screen 1-8

Text Input Method 1-9

Entering text, symbols, and numbers 1-9

Deleting text, symbols, and numbers 1-9

Setting the Sleep Timer 1-10

Setting the Current Date and Time 1-11

Printable Range 2-8

Loading Paper 2-9

In the Paper Cassette 2-9

In the Multi-Purpose Tray 2-11

Precautions when Loading Paper 2-12

Paper Loading Capacity 2-12

Paper Loading Orientation 2-13

When printing paper with a letterhead or logo

(previously printed paper) 2-13

Printing on Envelopes 2-13

Setting a Paper Size and Type 2-14

Setting a Custom Paper Size 2-14

Selecting Print Side 2-16

When setting this item to <Print Speed Priority>

(the default setting) 2-16

When setting this item to <Print Side Priority> 2-16

3. Copying 3-1

Basic Copying Method 3-2

Checking and Canceling Copy Jobs 3-3

Canceling using the Stop Key 3-3

Checking and Canceling using the Status

Monitor/Cancel Key 3-3

Copy Settings 3-4

Adjusting the Density 3-4

Selecting Image Quality (Copy) 3-4

2-Sided Copying 3-5

Enlarging/Reducing Copies 3-6

Multiple Documents onto One Sheet (N on 1) 3-6

Collating Copies 3-7

Emphasize the Outline of an Image (Sharpness) 3-7

Copying an ID Card 3-8

Changing the Default Values 3-9

2. Document and Paper
Handling 2-1

Document Requirements 2-2

Scanning Range 2-3

Copy 2-3

Scan 2-3

Placing Documents 2-4

Placing Documents on the Platen Glass 2-4

Loading Document in the Feeder 2-4

Paper Requirements 2-6

Paper Size 2-6

Paper Type 2-7

4. Printing from a Computer 4-1

Installing the Printer Driver 4-2

Printing from a Computer 4-3

Scaling Documents 4-3

Printing Multiple Pages on One Sheet 4-3

2-sided Printing 4-4

Checking and Canceling Print Jobs 4-5

ii

5. Using the Scan Functions 5-1

Basic Operation Methods for Scanning 5-2

6. Maintenance 6-1

Cleaning the Machine 6-2

Cleaning the Exterior 6-2

Cleaning the Interior 6-2

Cleaning the Fixing Unit 6-3

Cleaning the Platen Glass 6-4

Cleaning the Feeder 6-4

Precautions When Cleaning the Machine 6-4

Replacing Toner Cartridges 6-6

About the Supplied Toner Cartridge 6-6

About Replacement Toner Cartridge 6-6

Handling Toner Cartridge 6-6

Using the Toner Saver Mode 6-7

Before Replacing the Toner Cartridge 6-8

Replacing the Toner Cartridge 6-9

Precautions when Replacing Toner Cartridge 6-11

Purchase Consumables 6-12

Recycling Used Cartridges 6-13

The Clean Earth Campaign 6-13

U.S.A. PROGRAM 6-13

Packaging 6-13

Shipping 6-14

CANADA PROGRAM-CANADA PROGRAMME 6-15

Transporting the Machine 6-16

Precautions when Transporting the Machine 6-17

7. Troubleshooting 7-1

Clearing Jams 7-2

Document Jams in the Feeder 7-3

Paper Jams Inside the Machine 7-4

Display Message 7-7

Error Codes 7-7

If <Incorrect Size/Setting> Appears 7-8

If a Power Failure Occurs 7-11

If You Cannot Solve a Problem 7-12

Customer Support (U.S.A.) 7-12

Customer Support (Canada) 7-12

Print Result Is Not Good 7-13

Paper Curls 7-13

Paper Creases 7-13

Printing Is Uneven 7-14

White Specks Appear 7-15

The Toner Does Not Fix onto the Paper Well 7-15

The Printed Paper Has Vertical Streaks 7-16

Smudge Marks of Spattering Toner Appear around the Text or

Patterns 7-17

The Overall Print Result Is Dark 7-17

Copied Lines and Text Appear Faded 7-18

Printed Bar Codes Cannot Be Scanned 7-18

Paper Jams Occur Frequently When Performing

2-Sided Printing 7-18

8. Registering/Setting the Various
Functions 8-1

Setting Menu List 8-2

Printing a User Data List 8-2

Contents of the Setting Menu 8-2

9. Appendix 9-1

Main Specifications 9-2

Machine Specifications 9-2

Copy Specifications 9-2

Printer Specification 9-2

Scanner Specifications 9-3

For Macintosh Users 9-4

Displaying Driver Guides (PDF Files) 9-4

Displaying a Driver’s Help System 9-4

Content of the e-Manual about Features that Are

Unavailable on the Macintosh 9-4

Index 9-5

iii

Troubleshooting 7-9

Check the Following First 7-9

Is the power switched ON? 7-9

Has the power switch been just turned ON? 7-9

Is the machine in Sleep mode? 7-9

Are the settings proper? 7-9

Is the Error indicator on or blinking? 7-9

Does a message appear on the display? 7-10

If You Cannot Solve a Problem 7-10

Manuals for the Machine

Read this manual first.

This manual describes the settings for
setting up the machine and installing
the software. Be sure to read this
manual before using the machine.

Starter Guide

• Preface

• Installing the Machine

• Connecting to a Computer and Installing the Drivers

• Appendix

Read this manual next.

This manual describes the basic use of
the machine.

Read the desired chapter
to suit your needs.

The e-Manual is categorized by subject
to find desired information easily.

Basic Operation Guide

• Before Using the Machine

• Document and Paper

Handling

• Copying

• Printing from a Computer

e-Manual

* If you are using Macintosh, see the following Driver Guides or Help for more details on

these functions.
You can find the driver guides in the following locations on the User Software CD-ROM.

• Print: User Software CD-ROM → [Manuals] → [GUIDE-UFR II-US.pdf]

• Scan: User Software CD-ROM → [Manuals] → [GUIDE-SCAN-US.pdf]

• Using the Scan Functions

• Maintenance

* The e-Manual is included in the User Software CD-ROM.

• Basic Operation

• Copy

• Print *

• Scan *

• Security

• Setting and Managing

fr

om C

omputer

This manual

• Troubleshooting

• Registering/Setting Functions

• Appendix

• Troubleshooting

• Maintenance

• Setting Menu List

• Specifications

iv

Available Features

The following features are available for each model.

○  : available

— : not available

Copy Print 2-sided Printing Scan ADF (2-sided)

D550

○○○○○

How to Use This Manual

Symbols Used in This Manual

Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. To

WARNING

CAUTION

IMPORTANT

NOTE

use the machine safely, always pay attention to these warnings.

Indicates a caution concerning operations that may lead to injury to persons if not performed correctly. To use the
machine safely, always pay attention to these cautions.

Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the machine
correctly, and avoid damage to the machine or property.

Indicates a clarification of an operation, or contains additional explanations for a procedure. Reading these notes is
highly recommended.

Indicates an operation that must not be performed. Read these items carefully, and make sure not to perform the
described operations.

Keys and Buttons Used in This Manual

The following symbols and key names are a few examples of how keys to be pressed are expressed in this manual.

• Operation panel keys: [Key icon] + (Key name)

Example: [

• Display: <Start Copying>

• Buttons and items on the computer display: [Preferences]

] (Stop)

Displays Used in This Manual

The display used in this manual is the factory preset display for this machine. Depending on the system configuration and product
purchased, the appearance of the display may differ.

v

Important Safety Instructions

OFF

Please read these “Important Safety Instructions” thoroughly before operating the machine.
As these instructions are intended to prevent injury to the user and other persons or to prevent destruction of property, always pay
attention to these instructions and operational requirements.
Also, as it may result in unexpected accidents or injuries, do not perform any operation unless otherwise specified in the manual.

Installation

WARNING

• Do not install the machine in a location near alcohol, paint
thinner, or other flammable substances. If flammable
substances come into contact with electrical parts inside
the machine, this may result in a fire or electrical shock.

• Do not place the following items on the machine.

- Necklaces and other metal objects

- Cups, vases, flowerpots, and other containers filled with
water or liquids

If these items come into contact with a high-voltage area
inside the machine, this may result in a fire or electrical
shock. If these items are dropped or spilled inside the
machine, immediately turn off the power switches of the
machine and computer (1) and disconnect the interface
cable if it is connected (2). Then, unplug the power plug
from the AC power outlet (3) and contact your local
authorized Canon dealer.

(1)

OFF

(2)

(1)

(3)

CAUTION

• Do not install the machine in unstable locations, such as on
unsteady platforms or inclined floors, or in locations subject
to excessive vibrations, as this may cause the machine to fall
or tip over, resulting in personal injury.

• The ventilation slots are provided for proper ventilation of
working parts inside the machine. Never place the machine
on a soft surface, such as a bed, sofa, or rug. Blocking the
slots can cause the machine to overheat, resulting in a fire.

(3)

• Do not install the machine in the following locations, as this
may result in a fire or electrical shock.

- A damp or dusty location

- A location exposed to smoke and steam, such as near a
cookery or humidifier

- A location exposed to rain or snow

- A location near a water faucet or water

- A location exposed to direct sunlight

- A location subject to high temperatures

- A location near open flames

• When installing the machine, gently lower the machine to
the installation site so as not to catch your hands between
the machine and the floor or between the machine and
other equipment, as this may result in personal injury.

• When connecting the interface cable, connect it properly by
following the instructions in this manual. If not connected
properly, this may result in malfunction or electrical shock.

• When moving the machine, follow the instructions in this
manual to hold it correctly. Failure to do so may cause you
to drop the machine, resulting in personal injury.

“Transporting the Machine” (→P.6-16)

Power Supply

WARNING

• Do not damage or modify the power cord. Also, do not
place heavy objects on the power cord or pull on or
excessively bend it. This can cause electrical damage,
resulting in fire or electrical shock.

• Keep the power cord away from all heat sources. Failure to
do so can cause the power cord insulation to melt, resulting
in a fire or electrical shock.

• The power cord should not be taut, as this may lead to a
loose connection and cause overheating, which could result
in a fire.

• The power cord may become damaged if it is stepped on,
fixed with staples, or if heavy objects are placed on it.
Continued use of a damaged power cord can lead to an
accident, such as a fire or electrical shock.

• Do not plug or unplug the power plug with wet hands, as
this can result in electrical shock.

• Do not plug the power cord into a multiplug power strip, as
this can result in a fire or electrical shock.

• Do not bundle up or tie up the power cord in a knot, as this
can result in a fire or electrical shock.

• Insert the power plug completely into the AC power outlet.
Failure to do so can result in a fire or electrical shock.

• If excessive stress is applied to the connection part of the
power cord, it may damage the power cord or the wires
inside the machine may disconnect. This could result in a
fire. Avoid the following situations:

- Connecting and disconnecting the power cord
frequently.

- Tripping over the power cord.

vi

- The power cord is bent near the connection part, and
continuous stress is being applied to the power outlet or
the connection part.

- Applying a shock to the power connector.

• Do not use power cords other than the one provided, as
this can result in a fire or electrical shock.

• As a general rule, do not use extension cords. Using an
extension cord may result in a fire or electrical shock.

• Remove the power plug from the AC power outlet
and refrain from using the machine during a thunder
storm. Lightening can result in a fire, electrical shock or
malfunction.

CAUTION

• Do not use a power supply voltage other than that listed
herein, as this may result in a fire or electrical shock.

• Always grasp the power plug when unplugging the power
plug. Do not pull on the power cord, as this may expose the
core wire of the power cord or damage the cord insulation,
causing electricity to leak, resulting in a fire or electrical
shock.

• Leave sufficient space around the power plug so that it can
be unplugged easily. If objects are placed around the power
plug, you may be unable to unplug it in an emergency.

Handling

WARNING

• Do not disassemble or modify the machine. There are
high-temperature and high-voltage components inside the
machine which may result in a fire or electrical shock.

• Electrical equipment can be hazardous if not used properly.
Do not allow children to touch the power cord, cables,
internal gears, or electrical parts.

• If the machine makes an unusual noise or emits smoke,
heat, or an unusual smell, immediately turn off the power
switches of the machine and computer and disconnect the
interface cable if it is connected. Then, unplug the power
plug from the AC power outlet and contact your local
authorized Canon dealer. Continued use can result in a fire
or electrical shock.

• Do not use flammable sprays near the machine. If
flammable substances come into contact with electrical
parts inside the machine, this may result in a fire or
electrical shock.

• Always turn off the power switches of the machine and
computer, and then unplug the power plug and interface
cables before moving the machine. Failure to do so can
damage the cables or cords, resulting in a fire or electrical
shock.

• Confirm that the power plug or power connector is inserted
completely after moving the machine. Failure to do so can
result in an overheating and fire.

• Do not drop paper clips, staples, or other metal objects
inside the machine. Also, do not spill water, liquids, or other
flammable substances (alcohol, benzene, paint thinner,
etc.) inside the machine. If these items come into contact
with a high-voltage area inside the machine, this may result
in a fire or electrical shock. If these items are dropped or
spilled inside the machine, immediately turn off the power
switches of the machine and computer and disconnect the
interface cable if it is connected. Then, unplug the power
plug from the AC power outlet and contact your local
authorized Canon dealer.

• When plugging or unplugging a USB cable when the power
plug is plugged into an AC power outlet, do not touch the
metal part of the connector, as this can result in electrical
shock.

CAUTION

• Do not place heavy objects on the machine. The object or
the machine may fall, resulting in personal injury.

• Turn off the power switch when the machine will not be
used for a long period of time, such as overnight. Turn off
the machine and unplug the power plug if the machine
will not be used for an extended period of time, such as for
several days.

• Open or close covers and install or remove cassettes gently
and carefully. Be careful not to hurt your fingers.

• Keep your hands and clothing away from the roller in the
output area. Even if the machine is not printing, the roller
may suddenly rotate and catch your hands or clothing,
resulting in personal injury.

• The output slot is hot during and immediately after
printing. Do not touch the area surrounding the output slot,
as this may result in burns.

• Printed paper may be hot immediately after being output.
Be careful when removing the paper and aligning the
removed paper, especially after continuous printing. Failure
to do so may result in burns.

• When performing copy with a thick book placed on the
platen glass, do not press the feeder forcefully. This may
damage the platen glass and cause personal injury.

• Be careful not to drop a heavy object, such as a dictionary,
on the platen glass. This may damage the platen glass and
cause personal injury.

• Close the feeder gently so as not to catch your hand. This
may result in personal injury.

• The laser beam can be harmful to the human body. The
laser beam is confined in the laser scanner unit by a cover,
so there is no danger of the laser beam escaping during
normal machine operation. Read the following remarks and
instructions for safety.

- Never open covers other than those indicated in this
manual.

- Do not remove the caution label attached to the cover of
the laser scanner unit.

- If the laser beam should escape and enter your eyes,
exposure may cause damage to your eyes.

• If you operate this machine in manners other than the
control, adjustment, and operating procedures prescribed
in this manual, this may result in hazardous radiation
exposure.

• This machine is confirmed as the class 1 laser product in
IEC60825-1:2007.

vii

Maintenance and Inspections

WARNING

• When cleaning the machine, turn off the machine and
computer, and unplug the interface cables and power plug.
Failure to do so can result in a fire or electrical shock.

• Unplug the power plug from the AC power outlet
periodically and clean the area around the base of the
power plug’s metal pins and the AC power outlet with a
dry cloth to remove all dust and grime. In damp, dusty,
or smoky locations, dust can build up around the power
plug and become damp, which can cause a short circuit,
resulting in a fire.

• Clean the machine with a well wrung out cloth dampened
with water or mild detergent diluted with water. Do not
use alcohol, benzene, paint thinner, or other flammable
substances. If flammable substances come into contact
with electrical parts inside the machine, this may result in a
fire or electrical shock.

• Some areas inside the machine are subject to high voltage.
When removing jammed paper or when inspecting inside
of the machine, be careful not to allow necklaces, bracelets,
or other metal objects to touch the inside of the machine,
as this can result in burns or electrical shock.

• Do not dispose of used toner cartridges in open flames.
This may cause the toner remaining inside the cartridges to
ignite, resulting in burns or fire.

• Confirm that the power plug or power connector is inserted
completely after cleaning the machine. Failure to do so can
result in an overheating and fire.

• Check the power cord and plug regularly. The following
conditions may result in fire, so please contact your local
authorized Canon dealer or the Canon help line.

- There are burn marks on the power plug.

- The blade on the power plug is deformed or broken.

- The power is turned OFF or ON when bending the power
cord.

- The coating of the power cord is damaged, cracked, or
dented.

- A part of the power cord becomes hot.

• Check regularly that the power cord and plug are not
handled in the following manner. Failure to do so can result
in a fire or electrical shock.

- The power connector is loosened.

- Stress is being applied to the power cord by a heavy
object or by fixing it with staples.

- The power plug is loosened.

- The power cord is tied in a bundle.

- A part of the power cord is put in an aisle.

- The power cord is put in front of the heating appliance.

CAUTION

• The fixing unit and its surroundings inside the machine
become hot during use. When removing jammed paper or
when inspecting the inside of the machine, do not touch
the fixing unit and its surroundings, as this may result in
burns.

• When removing jammed paper or when inspecting the
inside of the machine, do not expose yourself to the heat
emitted from the fixing unit and its surroundings for a
prolonged period of time. Doing so may result in low
temperature burns, even though you did not touch the
fixing unit and its surroundings directly, as this may result
in burns.

• If paper is jammed, remove the jammed paper so that
any pieces of paper do not remain inside the machine
according to the displayed message. Also, do not put your
hand in an area other than indicated areas, as this may
result in personal injuries or burns.

• When removing jammed paper or replacing a toner
cartridge, be careful not to get any toner on your hands or
clothing, as this will dirty your hands or clothing. If toner
gets on your hands or clothing, wash them immediately
with cold water. Washing with warm water sets the toner,
making it impossible to remove the toner stains.

• When removing jammed paper, be careful not to allow the
toner on the paper to scatter. The toner may get into your
eyes or mouth. If toner gets into your eyes or mouth, wash
them immediately with cold water and consult a physician.

• When loading paper or removing jammed documents or
paper, be careful not to cut your hands with the edges of
the paper.

• When removing a toner cartridge, remove the toner
cartridge carefully so as to prevent the toner from
scattering and getting into your eyes or mouth. If toner gets
into your eyes or mouth, wash them immediately with cold
water and consult a physician.

• Do not attempt to disassemble the toner cartridge. The
toner may scatter and get into your eyes or mouth. If toner
gets into your eyes or mouth, wash them immediately with
cold water and consult a physician.

• If toner leaks from the toner cartridge, be careful not to
inhale the toner or allow it to come into direct contact with
your skin. If the toner comes into contact with your skin,
wash with soap. If the skin becomes irritated or you inhale
the toner, consult a physician immediately.

viii

Consumables

WARNING

• Do not dispose of used toner cartridges in open flames. This
may cause the toner to ignite, resulting in burns or fire.

• Do not store toner cartridges or paper in a location exposed
to open flames. This may cause the toner or paper to ignite,
resulting in burns or fire.

• When disposing of a toner cartridge, place the toner
cartridge into a bag to prevent the toner from scattering,
and then dispose of the toner cartridge according to local
regulations.

CAUTION

• Keep the toner cartridges and other consumables out of
the reach of small children. If the toner or other parts are
ingested, consult a physician immediately.

• Do not attempt to disassemble the toner cartridge. The
toner may scatter and get into your eyes or mouth. If toner
gets into your eyes or mouth, wash them immediately with
cold water and consult a physician.

• If toner leaks from the toner cartridge, be careful not to
inhale the toner or allow it to come into direct contact with
your skin. If the toner comes into contact with your skin,
wash with soap. If the skin becomes irritated or you inhale
the toner, consult a physician immediately.

• Do not pull out the sealing tape forcefully or stop at
midpoint, as this may cause toner to spill out. If toner gets
into your eyes or mouth, wash them immediately with cold
water and consult a physician.

Others

WARNING

• If you are using a cardiac pacemaker
This machine generates a low level magnetic field. If you
use a cardiac pacemaker and feel abnormalities, please
move away from this machine and consult your physician
immediately.

ix

Installation Requirements and Handling

In order to use this machine in a safe and trouble-free manner, install the machine in a place that fulfills the following conditions.
Also, read the remarks carefully.

Temperature and Humidity Conditions

• Temperature range: 50 to 86°F (10 to 30°C)

• Humidity range: 20 to 80 % RH (no condensation)

IMPORTANT

Protecting the machine from condensation

• To prevent condensation from forming inside the machine
in the following cases, let the machine adjust to the
ambient temperature and humidity for at least two hours
before use.

- When the room where the machine is installed is heated
rapidly

- When the machine is moved from a cool or dry location
to a hot or humid location

• If water droplets (condensation) form inside the machine,
this can result in paper jams or poor print quality.

When using an ultrasonic humidifier

When you are using an ultrasonic humidifier, it is therefore
recommended that you use purified water or other water that
is free of impurities.
If you use tap water or well water, impurities in the water will
be dispersed through the air. This can be trapped inside the
machine, causing degradation in print quality.

Power Supply Requirements

120 to 127 V, 60 Hz

IMPORTANT

Precautions when connecting the power cord

• Do not connect this machine to an uninterruptible power
source.

• Use an AC power outlet exclusively for the machine. Do not
use the other sockets of the AC power outlet.

• Do not plug the power plug into the auxiliary outlet on a
computer.
Do not use the same AC power outlet for both the machine
and any of the following equipment.

- Copy machine

- Air conditioner

- Shredder

- Equipment that consumes a large amount of electricity

- Equipment that generates electrical noise

• When unplugging the power cord, keep interval of 5
seconds or more before plugging it again.

Miscellaneous precautions

• The maximum power consumption of the machine is
1,090 W or less.

• Electrical noise or a dramatic drop in supplied voltage may
cause the machine or computer to operate incorrectly or
lose data.

Installation Requirements

• A location with sufficient space

• A location with good ventilation

• A location with a flat, even surface

• A location able to fully support the weight of the machine

IMPORTANT

Do not install the machine in the following locations, as
this may result in damage to the machine.

• A location subject to dramatic changes in temperature or
humidity

• A location subject to condensation

• A poorly ventilated location
(If you use the machine for a long time or to perform a large
amount of printing in a poorly ventilated room, the ozone
or other odors generated by the machine may create an
uncomfortable working environment. In addition, chemical
particles are dispersed during printing; therefore, it is
important to provide adequate ventilation.)

• A location near equipment that generates magnetic or
electromagnetic waves

• A laboratory or location where chemical reactions occur

• A location exposed to salt air, corrosive gases, or toxic gases

• A location, such as on a carpet or mat, that may warp from
the weight of the machine or where the machine is liable
to sink.

Installation Space

Required installation space

4" (100 mm)

Feeder
cover

30"

(763 mm)

Paper

cassette

4"

(100 mm)

31 5/8" (804 mm)

4" (100 mm)

4" (100 mm)

4"

(100 mm)

Feeder
cover

24 7/8"

(631 mm)

x

Maintenance and Inspections

IMPORTANT

• Follow the instructions in the caution label attached to this
machine.

• Avoid shaking or applying a shock to this machine.

• To prevent a paper jam, do not turn the power ON/OFF,
open/close the operation panel or rear cover, and load/
unload paper in the middle of printing operation.

• Be sure to remove the toner cartridge from the machine
when transporting the machine to a distance.

• To avoid exposing the toner cartridge to light, place it in the
protective bag included with this machine or wrap it in a
thick cloth.

• Clean this machine regularly. If this machine becomes
dusty, it may operate improperly.

• The repairing parts and toner cartridges for the machine
will be available for at least seven (7) years after production
of this machine model has been discontinued.

Customer Support

Customer Support (U.S.A.)

Your machine is designed with the latest technology to
provide trouble-free operation. If you encounter a problem
with the machine’s operation, try to solve it by using the
information in Chapter 9. If you cannot solve the problem
or if you think your machine needs servicing, contact Canon
Customer Care Center at 1-800-OK-CANON between the hours
of 8:00 A.M. to 8:00 P.M. EST Monday through Friday. On-line
support for 24 hours is also available at the website.
http://www.canontechsupport.com/

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer technical
support options*:

• For step-by-step troubleshooting, e-mail technical support,
the latest driver or document downloads, and answers to
frequently asked questions, visit http://www.canon.ca/

• Free live technical support 9 A.M. to 8 P.M. EST Monday
through Friday (excluding holidays) for products still under
warranty 1-800-OK-CANON

• For the location of the authorized service facility nearest
you, visit http://www.canon.ca/ or 1-800-OK-CANON

• If the problem cannot be corrected by using one of the
above technical support options, repair options are
available at the time of your call to the live technical
support number above or via the website at
http://www.canon.ca/

* Support program specifics are subject to change without notice.

xi

Legal Notices

International ENERGY STAR Program

As an ENERGY STAR® Partner, Canon U.S.A., Inc. has
determined that this product meets the ENERGY
STAR Program for energy efficiency.
The International ENERGY STAR Office Equipment
Program is an international program that promotes
energy saving through the use of computers and
other office equipment.
The program backs the development and
dissemination of products with functions that
effectively reduce energy consumption. It is an
open system in which business proprietors can
participate voluntarily.
The targeted products are office equipment, such
as computers, displays, printers, facsimiles, and
copiers. The standards and logos are uniform
among participating nations.

IPv6 Ready Logo

The protocol stack included in this machine has
obtained the IPv6 Ready Logo Phase-1 established
by the IPv6 Forum.

Trademarks

Canon, the Canon logo, and imageCLASS are registered
trademarks of Canon Inc. in the United States and may also be
trademarks or registered trademarks in other countries.
Apple, Mac OS, and Macintosh are trademarks or registered
trademarks of Apple Inc. in the U.S. and/or other countries.
Microsoft, Windows and Windows Vista are either trademarks
or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
All other product and brand names are registered trademarks,
trademarks or service marks of their respective owners.

Copyright

© 2011 by Canon Inc. All rights reserved.
No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any
language or computer language in any form or by any means,
electronic, mechanical, magnetic, optical, chemical, manual, or
otherwise, without the prior written permission of Canon Inc.

(2) Rights holders of the SOFTWARE retain in all respects the

title, ownership and intellectual property rights in and to
the SOFTWARE. Except as expressly provided herein, no
license or right, expressed or implied, is hereby conveyed or
granted by rights holders of the SOFTWARE to you for any
intellectual property of rights holders of the SOFTWARE.

(3) You may use the SOFTWARE solely for use with the

PRODUCT.

(4) You may not assign, sublicense, market, distribute, or

transfer the SOFTWARE to any third party without prior
written consent of rights holders of the SOFTWARE.

(5) Notwithstanding the foregoing, you may transfer the

SOFTWARE only when (a) you assign to a transferee all of
your rights to the PRODUCT and all rights and obligations
under the conditions governing the SOFTWARE and
PRODUCT and (b) such transferee agrees in writing to be
bound by all these conditions.

(6) You may not decrypt, decompile, reverse engineer,

disassemble or otherwise reduce the code of the
SOFTWARE to human readable form.

(7) You may not modify, adapt, translate, rent, lease or loan

the SOFTWARE or create derivative works based on the
SOFTWARE.

(8) You are not entitled to remove or make separate copies of

the SOFTWARE from the PRODUCT.

(9) The human-readable portion (the source code) of the

SOFTWARE is not licensed to you.

B. Notwithstanding A above, in case any other license
conditions accompany third-party software modules, these
software modules are subject to these other conditions, as
well.

ACCEPTANCE
THE TERMS OF THIS THIRD PARTY SOFTWARE STATED HERE
OR IN RELATED WARRANTY PROVISIONS SHALL BE DEEMED
ACCEPTED UPON YOUR USE OF THE PRODUCT FOR ONE OR
MORE OF ITS NORMAL PURPOSES, IF THERE HAS BEEN NO
OTHER PRIOR EXPRESS ACCEPTANCE.
THE TERMS OF THIS THIRD PARTY SOFTWARE GOVERN THE
THIRD PARTY SOFTWARE AS DELIVERED WITH THE PRODUCT
AND ALL UPDATED VERSIONS OF THE THIRD PARTY SOFTWARE
PROVIDED UNDER MAINTENANCE AGREEMENTS OR OTHER
SERVICE ARRANGEMENTS FOR THE PRODUCT WITH CANON
USA OR CANON CANADA OR THEIR RESPECTIVE AUTHORIZED
SERVICE ORGANIZATIONS.

Third Party Software

A. This Canon product (the “PRODUCT”) includes third-party
software modules. Use and distribution of these software
modules (the “SOFTWARE”) are subject to the conditions
below.

(1) You agree that you will comply with any applicable export

control laws, restrictions or regulations of the countries
involved in the event that this product including the
SOFTWARE is shipped, transferred or exported into any
country.

The Software Subjected to Other Conditions

Please refer to eManual on a CD-ROM bundled with this
product, for more detail and corresponding license conditions.

xii

Disclaimers

The information in this document is subject to change without
notice.
CANON INC. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED,
EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT
LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OF USE OR NON-INFRINGEMENT. CANON INC. SHALL NOT BE
LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES
RESULTING FROM THE USE OF THIS MATERIAL.

For CA, USA only

Included battery contains Perchlorate Material - special
handling may apply.
See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for
details.

Legal Limitations on the Usage of Your Product and the Use of Images

Using your product to scan, print or otherwise reproduce
certain documents, and the use of such images as scanned,
printed or otherwise reproduced by your product, may be
prohibited by law and may result in criminal and/or civil
liability.
A non-exhaustive list of these documents is set forth below.
This list is intended to be a guide only. If you are uncertain
about the legality of using your product to scan, print or
otherwise reproduce any particular document, and/or of the
use of the images scanned, printed or otherwise reproduced,
you should consult in advance with your legal advisor for
guidance.

• Paper Money

• Money Orders

• Certificates of Deposit

• Postage Stamps (canceled or uncanceled)

• Identifying Badges or Insignias

• Selective Service or Draft Papers

• Checks or Drafts Issued by Governmental Agencies

• Motor Vehicle Licenses and Certificates of Title

• Travelers Checks

• Food Stamps

• Passports

• Immigration Papers

• Internal Revenue Stamps (canceled or uncanceled)

• Bonds or Other Certificates of Indebtedness

• Stock Certificates

• Copyrighted Works/Works of Art without Permission of
Copyright Owner

This equipment has been tested and found to comply
with the limits for a class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

• Connect the equipment to an outlet on a circuit different

• Consult the dealer or an experienced radio/TV technician

Use of shielded cable is required to comply with class B limits
in Subpart B of Part 15 of the FCC Rules. Do not make any
changes or modifications to the equipment unless otherwise
specified in this manual. If you make such changes or
modifications, you could be required to stop operation of the
equipment.

Canon U.S.A., Inc.

One Canon Plaza, Lake Success, NY 11042, U.S.A.

TEL No. 1-800-OK-CANON

receiver.

from that to which the receiver is connected.

for help.

xiii

FCC (Federal Communications Commission)

imageCLASS D550: F159400

This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received,

including interference that may cause undesired operation.

Laser Safety

This machine complies with 21 CFR Chapter 1 Subchapter J as
a Class 1 laser product under the U.S. Department of Health
and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety
Act of 1968. This means that the machine does not produce
hazardous radiation.
Since radiation emitted inside the machine is completely
confined within protective housings and external covers, the
laser beam cannot escape from the machine during any phase
of user operation.

CDRH Regulations

The Center for Devices and Radiological Health (CDRH) of the
U.S. Food and Drug Administration implemented regulations
for laser products on August 2, 1976. These regulations
apply to laser products manufactured from August 1, 1976.
Compliance is mandatory for products marketed in the United
States.

CAUTION

Use of controls, adjustments, or performance of procedures
other than those specified in this manual may result in
hazardous radiation exposure.

The label is attached to the laser scanner machine inside the
machine and is not in a user access area.

xiv

xv

Before Using the Machine

This category describes the features of the machine and its useful functions.

Names and Functions on Each Part of
the Machine 1-2

Front Side 1-2

Back Side 1-3

Interior 1-3

Multi-purpose Tray 1-4

Paper Cassette 1-4

Operation Panel 1-5

LCD (Standby Mode) 1-6

Copy Mode 1-6

Scan Mode 1-6

Chapter

1

Navigating the Menu 1-7

Entering the Menu Screen 1-7

Scrolling Through Menu Items 1-7

Selecting a Menu Item 1-7

Specifying values using the navigation keys 1-8

Returning to the Default Screen 1-8

Text Input Method 1-9

Entering text, symbols, and numbers 1-9

Deleting text, symbols, and numbers 1-9

Setting the Sleep Timer 1-10

Setting the Current Date and Time 1-11

1-1

Names and Functions on Each Part of the Machine

This section describes the parts and functions of the machine.

Front Side

Before Using the Machine

(1)

(2)

(3)

(1) Document guides

Adjust to the width of the document.

(2) Feeder cover

Open this cover to clear paper jams.

(3) Lift handles

Hold this handle to lift or transport the machine.

(4) Tray extension

Pull out the tray extension when the paper is hanging out of the
document feeder tray such as Legal size paper.

(5) Document feeder tray

Place documents here.

(6) Document return tray

Documents are returned here.

(7) Operation panel

Controls the machine using this panel.

“Operation Panel” (→P.1-5)

(8) Output tray

Copies and printed documents are output here.

(4)

(5)

(6)

(7)

(8)

(9)

(10)

(11)

(12)
(13)

(9) Paper cassette

Load paper here.
“Paper Cassette” (→P.1-4)

(10) Feeder

The feeder can automatically scan documents continuously.

(11) Scanning area

Scans documents from the feeder.

(12) Output tray extension

Extends the tray for large paper sizes.

(13) Paper stopper

Prevents paper from falling from the output tray.

(14) Platen glass

Place a document here.

(15) Ventilation slots

Allows inside of the machine to cool down.
Leave enough space around the machine to allow heat to
escape sufficiently.

(14)

(15)

1-2

Back Side

(3)

Before Using the Machine

(1)
(2)

(1) Rating label

The average values of the required voltage and current are
specified.

(2) Rear cover

Open this cover to clear paper jams.

(3) USB port

Connect to a computer via a USB cable.

Interior

(4)

(5)

(4) Power switch

Turn the power ON or OFF.

(5) Power socket

Connect the power cord.

(1)

(2)

(1) Scanning platform

Open this platform to replace the toner cartridge or clear paper
jams.

(2) Toner cover

Open this cover to replace the toner cartridge or clear paper
jams.

(3) Paper exit guide

Open this guide to clear paper jams.

(3)

(4)

(5)

(4) Toner guides

When inserting the toner cartridge, fit the protrusions on the
toner cartridge into these guides.

(5) Transfer roller

Transfers toner onto paper.

1-3

Multi-purpose Tray

Before Using the Machine

(1) Paper guides

Adjust to the width of the paper.

Paper Cassette

(1)

(1)

(2)

(1) Dust cover

Protects paper in the paper cassette from dirt and dust.

(2) Paper guides

Adjust the paper guides to the paper.

1-4

Operation Panel

(1)

(2)

(4)

Before Using the Machine

(5)

(3)

(6)

(1)

(2)

(3)

(4)

(5)

(6)

Mode switching keys Press to switch the mode to copy or scan.

[Menu] key Press to specify or register various settings.

[Paper Settings] key Press to specify paper size and type for the paper cassette or multi-purpose tray.

[Status Monitor/Cancel] key Press to view or cancel jobs. You can also check the status of the machine.

LCD

[Reset] key Press to reset the settings. (Press to reset the copy or scan mode to the standard mode.)

[Back] key Press to return to the previous screen.

[

] key

] key

[

[ ] key

[ ] key

[OK] key Press to confirm an action or setting.

[Energy Saver] key

[Stop] key Press to cancel jobs.

[Start] key Press to start copying or scanning.

[Processing/Data] indicator

[Error] indicator The indicator blinks when an error occurs.

During normal operation, displays messages and prompts. When adjusting the settings,
displays your selections, text, and numbers.

Press to scroll up or to increase a value.

Press to scroll down or to decrease a value.

Press to return to the previous screen or move the cursor to the left.

Press to proceed to the next screen or move the cursor to the right.

Press to manually set or cancel the Sleep mode. The Energy Saver light will be green when
in Sleep mode.

The indicator blinks while processing jobs and remains lit when jobs are waiting in
memory.

1-5

Before Using the Machine

LCD (Standby Mode)

This section describes the following screens.

• Copy Mode

• Scan Mode

NOTE

Display of the standby mode

• You can change the standby display which appears when the
power switch is turned ON.

e-Manual → Basic Operation → Customizing Display

Settings → Setting the Default Screen

• When the machine is idle for 2 minutes, the display returns to
standby mode.

e-Manual → Basic Operation → Customizing Timer Settings

→ Specifying the Auto Reset Timer

Copy Mode

When using the copy function, press [ ] to switch
to the standby display.

Copy: Press Start

1

100% LTR
No. of Copies: 01
Density: 0
Original Type: Text

When the copy mode screen is displayed, you can select
items by pressing [
The currently selected item will be highlighted with a black
background, and pressing [OK] will advance to the next
screen.

+

-

01

...

] or [ ].

Copy: Press Start

1

100% LTR

01

No. of Copies: 01

Density: 0

Original Type: Text

+

-

...

Scan Mode

When using the scan function, press [ ] to switch
to the standby display.
When the scan mode screen is displayed, you can select
items by pressing [

] or [ ].
The currently selected item will be highlighted with a black
background, and pressing [OK] will advance to the next
screen.

Select the scan type.

Computer

Remote Scanner

1-6

Navigating the Menu

This section describes how to navigate the menu and specify
values on the menu screen.

Keys to be used for this operation

Menu

Back

OK

Entering the Menu Screen

Press [ ] (Menu) to enter the menu screen.

Scrolling Through Menu Items

The scrollbar at the right side of the screen indicates that
more items are available.
To select an item that is not shown on the screen, press [
or [

] to scroll through menu items.

The currently selected item is highlighted with a black

]

Before Using the Machine

background.

Menu
Preferences

Timer Settings

Copy Settings
Adjustment/Maintena

...

Selecting a Menu Item

Press [OK] to select a highlighted menu.
If there are submenus available, you can also press [

] to
select the item and proceed to the next screen.
You can return to the previous screen by pressing [
(Back) or [

].

]

Menu
Preferences

Timer Settings

Copy Settings
Adjustment/Maintena

...

[Back] or [Ż][OK] or [Ź]

Timer Settings

Time & Date Settings
Sleep Timer

Auto Reset Timer
Screen After Auto R

...

1-7

Specifying values using the navigation keys

Specifying values

Situation Screen example Procedure

Correct Density

Before Using the Machine

When moving through the bars to
adjust levels such as density

- +

Auto Reset Timer

When selecting a value to set a
timer

System Manager PIN

When entering a series of numbers
or letters such as PIN

*******

<Apply>
1 2 3 4 5 6 7 8 9 0

<BS>

Confirming the input

To confirm the input:

• Press [OK].

• When <Apply> appears on the display, press [

Press [ ] or [ ] to adjust the level.

Press [ ] or [ ] to specify the value.

NOTE

2 minutes

(0=Off, 1-9)

Available values

You can specify any value shown in the parentheses at
the bottom of the screen.

Press [ ], [ ], [ ], or [ ] to select a number or
character, and then press [OK] to enter the number or
character.
To clear a number or character, select <BS>, and then press
[OK].

] or [ ] to select <Apply>, and then press [OK].

Returning to the Default Screen

From the menu screen, press [ ] (Menu) to exit the
menu screen and return to the default screen.

NOTE

If you press [ ] (Menu) before you press [OK]

The specified settings will not be saved.

1-8

Text Input Method

Enter information (text, symbols, and numbers) into the
machine using the following keys.

Keys to be used for this operation

OK

Entering text, symbols, and numbers

Press [ ] or [ ] to select a character, symbol, or number,
and then press [OK].

Deleting text, symbols, and numbers

Press [ ] to select <BS>, and then press [OK].

Example: Enter <1234>.

1 Press [ ] or [ ] to select <1>, and then press

[OK].

4 Press [ ] or [ ] to select <4>, and then press

[OK].

System Manager PIN
****

<Apply>
1 2 3 4 5 6 7 8 9 0

<BS>

5 Press [ ] or [ ] to select <Apply>, and then

press [OK].

The entry is applied.

Before Using the Machine

System Manager PIN
*

<Apply>
1 2 3 4 5 6 7 8 9 0

<BS>

2 Press [ ] or [ ] to select <2>, and then press

[OK].

System Manager PIN
**

<Apply>
1 2 3 4 5 6 7 8 9 0

<BS>

3 Press [ ] or [ ] to select <3>, and then press

[OK].

System Manager PIN
***

<Apply>
1 2 3 4 5 6 7 8 9 0

<BS>

1-9

Setting the Sleep Timer

Before Using the Machine

The machine returns to sleep mode automatically when it is
idle for a specified length of time.

Keys to be used for this operation

Menu

OK

1 Press [ ] (Menu).
2 Press [ ] or [ ] to select <Timer Settings>, and

then press [OK].

Menu
Preferences

Timer Settings

Copy Settings
Adjustment/Maintena

...

3 Press [ ] or [ ] to select <Sleep Timer>, and

then press [OK].

Timer Settings

Time & Date Settings
Sleep Timer

Auto Reset Timer
Screen After Auto R

...

4 Press [ ] or [ ] to specify the time, and then

press [OK].

* We recommend that you use this option in the default setting.

Sleep Timer

10 minutes

NOTE

Specifying the auto sleep timer

You may specify the auto sleep timer between <10> minutes and
<240> minutes, in one minute interval. The default value for this
setting is <10> minutes.

(10-240)

5 Press [ ] (Menu) to close the menu

screen.

NOTE

When entering sleep mode

[ ] (Energy Saver) will be lit green.

To enter sleep mode manually

Press [ ] (Energy Saver).
* The machine does not enter the sleep mode, if you press

[ ] (Energy Saver) in 10 seconds after the machine resumes
from the sleep mode.

The machine will not enter sleep mode when

• the machine is in operation

• the Processing/Data indicator is lit or blinking

• a message appears on the display and the Error indicator blinks

• the machine is performing adjustment or cleaning

• there is a paper jam

• documents are set in the feeder

The machine will wake from sleep mode when

• you press [ ] (Energy Saver)

• a print job from a computer begins

• documents are set in the feeder

• the machine is connected to a computer via a USB cable

1-10

Setting the Current Date and Time

Specify a display format for the date and time and set the
current date and time.
The specified date and time are used for reports.

Keys to be used for this operation

OK

1 Press [ ] (Menu).
2 Press [ ] or [ ] to select <Timer Settings>, and

then press [OK].

Menu
Preferences

Timer Settings

Copy Settings
Adjustment/Maintena

...

3 Press [ ] or [ ] to select <Time & Date Settings>,

and then press [OK].

Timer Settings

Time & Date Settings
Sleep Timer

Auto Reset Timer
Screen After Auto R

...

4 Press [ ] or [ ] to select a setting item, and then

press [OK].

Time & Date Settings

Date Display Type

12/24 Hour Clock
Current Time Settings
Daylight Savings

Settings Overview Operation

] or [ ] to select one of

Press [

<Date
Display
Type>

<12/24
Hour
Clock>

<Current
Time
Settings>

Specifies
the display
format for
dates.

Specifies
the display
format for
time.

Specifies
the current
time and
date.

following display formats, and then
press [OK].
You can select a display format from
the following three options.

• MM/DD/YYYY

• DD/MM YYYY

• YYYY MM/DD

] or [ ] to select a display

Press [
format, and then press [OK].
You can select a display format from
the following two options.

• 12 Hour (AM/PM)

• 24 Hour

Enter the date and time, and then
press [OK].

“Text Input Method”(P.1-9)
Press [ ] or [ ] to switch between
<AM> and <PM>.

Current Time Settings

01/01 2011 12:52 AM

To use daylight savings time,

1. Press [ ] or [ ] to select <On>,

and then press [OK].

2. Specify the starting date of the

daylight savings time.

- Press [ ] or [ ] to select
<Month>, and then press [OK].

- Select the starting month, and
then press [OK].

- Press [ ] or [ ] to select <Day>,
and then press [OK].

- Select the starting week, and then
press [OK].

- Select the starting day, and then
press [OK].

- Press [ ] or [ ] to select
<Apply>, and then press [OK].

3. Repeat step 2 to specify the ending
date.

<Daylight
Savings>

Specifies
the daylight
savings
time.

5 Press [ ] (Menu) to close the menu

screen.

Before Using the Machine

1-11

Before Using the Machine

1-12

Document and Paper Handling

Document Requirements 2-2

Scanning Range 2-3

Copy 2-3

Scan 2-3

Placing Documents 2-4

Placing Documents on the Platen Glass 2-4

Loading Document in the Feeder 2-4

Chapter

2

Paper Requirements 2-6

Paper Size 2-6

Paper Type 2-7

Printable Range 2-8

Loading Paper 2-9

In the Paper Cassette 2-9

In the Multi-Purpose Tray 2-11

Precautions when Loading Paper 2-12

Paper Loading Capacity 2-12

Paper Loading Orientation 2-13

When printing paper with a letterhead or logo

(previously printed paper) 2-13

Printing on Envelopes 2-13

Setting a Paper Size and Type 2-14

Setting a Custom Paper Size 2-14

Selecting Print Side 2-16

When setting this item to <Print Speed Priority>

(the default setting) 2-16

When setting this item to <Print Side Priority> 2-16

2-1

Document type

Document and Paper Handling

Size (W x L) Maximum 8 1/2” x 11 3/4” (215.9 mm x 297 mm)

Weight Maximum 4.4 lb (2 kg)

Paper Capacity 1 sheet Maximum 50 sheets

*1

When copying transparent documents such as tracing paper or transparencies, use a piece of plain white paper to cover the document after

*2

21 lb Bond (80 g/m2) paper

Document Requirements

Platen glass Feeder

• Plain paper

• Heavy paper

• Photograph

• Small documents (e.g., index cards)

• Special types of paper (e.g., tracing paper, transparencies, etc.)

• Booklet (Up to 3/4” (20 mm) thickness)

placing it face-down on the platen glass.

IMPORTANT

When placing document

Place the document after glue, ink or correction fluid on the document is completely dry.

To prevent paper jams in the feeder

Do not use any of the following.

• Wrinkled or creased paper

• Carbon paper or carbon-backed paper

• Curled or rolled paper

• Coated paper

• Torn paper

• Onion skin or thin paper

• Documents with staples or paper clips attached

• Paper printed with a thermal transfer printer

• Transparency

*1

Plain paper
(Multi-page documents of the same size, thickness and
weight/onepage documents)

Maximum 8 1/2” x 14” (216 mm x 356 mm)
Minimum 5 1/2” x 5” (140 mm x 127 mm)

• 1-sided documents

13.3 to 27.9 lb Bond (50 to 105 g/m²)

• 2-sided documents

16.0 to 27.9 lb Bond (60 to 105 g/m2)

*2

2-2

Scanning Range

Ensure your document’s text and graphics fall within the area specified in the following diagram.
* Note that the margin widths listed below are rough standards and there may be slight variations in actual use.
* The loading orientation of documents is as follows.

- Platen glass: With the document facing down

- Feeder: With the document loaded in the document feeder tray

Copy

Platen Glass Feeder

Document and Paper Handling

Scan

1/4 in.

(5 mm)

1/16 in.

(1.5 mm)

1/4 in.

(5 mm)

1/4 in.

(5 mm)

1/4 in.

(5 mm)

1/4 in.

(5 mm)

Platen Glass Feeder

1/16 in.

(1.5 mm)

1/4 in.

(5 mm)

1/4 in.

(5 mm)

1/4 in.

(5 mm)

2-3

Placing Documents

This section describes placing the documents on the platen
glass or loading them in the feeder.

1 Open the feeder.

Document and Paper Handling

2 Place a document face down.

Placing Documents on the Platen Glass

When scanning is complete, remove the document from the
platen glass.

CAUTION

Precautions when closing the feeder

• Be careful not to get your fingers caught. This may
cause personal injury.

• Do not press down the feeder forcefully. This may
damage the platen glass and cause personal injury.

Loading Document in the Feeder

1 Spread the document guides a little wider than

the document width.

3 Align the document with the appropriate paper

size marks.

If your document does not match any of the paper size marks, align
the center of your document with the arrow mark.

A4

B4

A5

A5

B4

A4

2 If loading large-sized documents, pull out the tray

extension.

Pull out the tray extension when the document is hanging out of
the document feeder tray.

2-4

4 Close the feeder gently.

The machine is ready to scan the document.

3 Fan the document stack and align the edges of

the pages.

Thoroughly fan in
small batches

Align the edges on a
at surface a few times

4 Neatly place the documents face up.

• Load the document under the load limit guides (A).

• Ensure that the paper stack does not exceed the load limit marks
(B).

(A)

IMPORTANT

Up to 50 documents can be loaded

If more than 50 documents are loaded, paper jams may occur, or
the documents may not be scanned.

While scanning a document

Do not add or remove documents.

When scanning documents is complete

Remove the documents from the document delivery tray to avoid
paper jams.

Avoid scanning the same document more than 30 times.

When scanned repeatedly, documents can become folded or torn,
which may cause paper jams.

Be sure to align the document guides with the width of

Document and Paper Handling

the paper

• If the document guides are too loose or too tight, this may result
in misfeeds or paper jams.

• Printouts may be askew depending on the printing environment.
Properly load paper to reduce the symptom.

(B)

5 Align the document guides to fit the width of the

document.

The machine is ready to scan the document.

2-5

Paper Requirements

Paper Size

The available paper sizes are as follows.

○  : Available : Not available

Document and Paper Handling

A4 (8 1/4” x 11 3/4” (210 mm x 297 mm))

B5 (7 1/8” x 10 1/8” (182 mm x 257 mm))

A5 (5 7/8” x 8 1/4” (148 mm x 210 mm))

Legal (8 1/2” x 14” (216 mm x 356 mm))

Letter (8 1/2” x 11” (216 mm x 279 mm))

Statement (5 1/2” x 8 1/2” (140 mm x 216 mm))

Executive (7 1/4” x 10 1/2” (184 mm x 267 mm))

Officio (8 1/2” x 12 1/2” (216 mm x 318 mm))

B-officio (8 1/2” x 14” (216 mm x 355 mm))

M-officio (8 1/2” x 13 3/8” (216 mm x 341 mm))

Government - Letter (8” x 10 1/2” (203 mm x 267 mm))

Government - Legal (8” x 13” (203 mm x 330 mm))

Foolscap (8 1/2” x 13” (216 mm x 330 mm))

A-foolscap (8 1/8” x 13 3/8” (206 mm x 338 mm))

Envelope COM10 (4 1/8” x 9 1/2” (104.7 mm x 241.3 mm))

Envelope Monarch (3 7/8” x 7 1/2”(98.4 mm x 190.5 mm))

Envelope C5 (6 3/8” x 9” (162 mm x 229 mm))

Envelope B5 (6 7/8” x 9 7/8” (176 mm x 250 mm))

Envelope DL (4 3/8” x 8 5/8” (110 mm x 220 mm))

Index Card (3” x 5” (76 mm x 127 mm)) —

Custom Paper Size

*1

Auto 2-sided print is available.

*2

Use envelopes with the flap closed.

*3

You can load paper of the following custom paper sizes.

*4

You can load paper of the following custom paper sizes.

Paper size

*1

*1

*1

*1

*1

*1

*1

*2

*2

*2

*2

*2

* Width 3” to 8 1/2” (76.2 to 216 mm); Length 8 1/4” to 14” (210 to 356 mm)

* Width 3” to 8 1/2” (76.2 to 216 mm); Length 5” to 14” (127 to 356 mm)

Paper source

Paper cassette Multi-purpose tray

○○

○○

○○

○○

○○

○○

○○

○○

○○

○○

○○

○○

○○

○○

○○

—

○○

○○

○○

*3

○

○

○

○

*4

2-6

NOTE

Default paper size

The default paper size is Letter. If you use a different paper size, change the paper size settings.

“Setting a Paper Size and Type” (→P.2-14)

Paper Type

The available paper types are as follows.

Paper Source

Paper Type Printer Driver Setting

Plain paper

Heavy paper

Rough paper

Recycled paper

Color paper

Transparency

Label [Labels] 100 sheets 1 sheet

Index Card [Index Card] Not available 1 sheet

Envelope

*1

Auto 2-sided print is available.

*2

If printed paper curls when [Plain Paper] is selected, set paper type to [Plain Paper L]. However, the toner fixation may be not as good when

[Plain Paper L] is set.

*3

Use only the transparencies designed for laser printers.

*4

You can set Envelope Monarch only in the multi-purpose tray.

*1

*1

*4

16 to 21 lb Bond (60 to 80 g/m²)

21 to 24 lb Bond (80 to 90 g/m²) 170 sheets

24 to 28 lb Bond (90 to 105 g/m²)

28 to 32 lb Bond (105 to 120 g/m²) 100 sheets 1 sheet

45 to 60 lb Cover (120 to 163 g/m²) [Heavy Paper 2] 100 sheets 1 sheet

16 to 24 lb Bond (60 to 90 g/m²) [Rough Paper 1] 100 sheets 1 sheet

24 to 32 lb Bond (90 to 120 g/m²) [Rough Paper 2] 100 sheets 1 sheet

45 to 60 lb Bond (120 to 163 g/m²) [Rough Paper 3] 100 sheets 1 sheet

*1

16 to 21 lb Bond (60 to 80 g/m²) [Recycled Paper] 250 sheets 1 sheet

16 to 21 lb Bond (60 to 80 g/m²) [Color Paper] 250 sheets 1 sheet

*3

[Plain Paper]
[Plain Paper L]

[Heavy Paper 1]

[Transparency] 50 sheets 1 sheet

[Envelope] 20 envelopes 1 envelope

*2

To prevent paper jams, do not use the following types of paper.

• Wrinkled or creased paper

• Curled or rolled paper

• Torn paper

• Damp paper

• Very thin paper

• Paper printed with a thermal transfer printer (Do not copy on the reverse side.)

The following types of paper do not print well:

• Highly textured paper

• Very smooth paper

• Glossy paper

Make sure the paper is free from dust, lint, and oil stains.

Make sure to test paper before purchasing large quantities.
Store all paper wrapped and on a flat surface until ready

for use. Keep opened packs in their original packaging in a cool,
dry location.

Store paper at 64.4 to 75.2°F (18 to 24°C), 40 % to 60 % RH.

Paper Capacity

(Paper Cassette)

250 sheets

170 sheets 1 sheet

CAUTION

Paper Capacity

(Multi-purpose Tray)

1 sheet

If you print on damp paper

The following problems may occur.

• Steam is emitted from the printer output
area.

• Water droplets form on the back side of
the operation panel and in the output
area.

Because moisture in the paper is evaporating
due to the heat generated when toner fixes,
this is not a malfunction. (This is likely to
occur when the room temperature is low.)

If you smell a burnt odor, however,
immediately turn OFF the machine, unplug
the power plug from the AC power outlet,
and then contact your local authorized
Canon dealer or the Canon help line.
Continued use can result in a fire or electrical
shock.

Document and Paper Handling

2-7

Printable Range

The shaded area indicates the approximate printable area of A4 paper. Note that the margin widths listed below are rough
standards and there may be slight variations in actual use.

1/4 in.

(5 mm)

Document and Paper Handling

1/4 in.

(5 mm)

1/4 in.

(5 mm)

1/4 in.

(5 mm)

2-8

Loading Paper

This section describes how to load paper in the paper cassette
and the multi-purpose tray.

NOTE

If you use paper of a different size or type

The default paper size/type is set to <Letter> and <Plain (16 lb
Bond-24 lb Bond)> in the setting menu. If you use a different paper
size or paper type, you need to change the paper settings.

“Setting a Paper Size and Type” (→P.2-14)

In the Paper Cassette

Before loading paper in the paper cassette, see “Precautions
when Loading Paper” (→P.2-12).

1 Lift the dust cover.

3 Gently load the paper into the paper cassette

with the print side face up, until the edge of the
paper stack meets the back of the paper cassette.

“Paper Loading Capacity” (→P.2-12)
“Paper Loading Orientation” (→P.2-13)

Ensure that the paper stack does not exceed the load limit guides
(A).

When loading envelopes

(1) Close the envelope flap.

Document and Paper Handling

(A)

2 Spread the paper guides a little wider than the

paper size.

* If you want to change the size of the paper to be loaded, be

sure to register the paper size in “Setting a Paper Size and Type”
(→P.2-14).

(2) Place the stack of envelopes on a flat surface, flatten them to

release any remaining air, and ensure that the edges are pressed
tightly.

2-9

(3) Loosen any stiff corners of the envelopes and flatten curls as

shown in the figure.

6 Close the dust cover.

When loading paper that is longer than the length of the
paper cassette

Lift the dust cover extension.

Document and Paper Handling

4 Adjust the paper guides to the width of the paper.

(4) Align the edges of the envelopes on a flat surface.

(5) Gently load the envelopes into the paper cassette with the print

side face up, until the edge of the envelope stack meets the
back of the paper cassette.

7 Pull out the output tray extension, and then lift

the paper stopper.

(2)

(1)

8 Specify the loaded paper size and type.

“Setting a Paper Size and Type” (→P.2-14)

5 Adjust the paper guide to the length of the paper.

2-10

In the Multi-Purpose Tray

Before loading paper in the multi-purpose tray, see
“Precautions when Loading Paper” (→P.2-12).

Use the multi-purpose tray when you want to copy or print on
a paper that is different from what is in the paper cassette.
You can load a single sheet of paper in the multi-purpose tray.

3 Adjust the paper guides to the paper.

1 Spread the paper guides a little wider than the

paper.

2 Gently insert the paper into the multi-purpose

tray with the print side face up.

“Paper Loading Capacity” (→P.2-12)

“Paper Loading Orientation” (→P.2-13)
Ensure that the paper stack does not exceed the load limit guides
(A).

4 Pull out the output tray extension, and then lift

the paper stopper.

(2)

(1)

5 Specify the loaded paper size and type.

“Setting a Paper Size and Type” (→P.2-14)

Document and Paper Handling

When loading envelopes

(1) Close the envelope flap.

(2) Loosen any stiff corners of the envelope and flatten curls as

shown in the figure.

(3) Gently insert the envelope into the multi-purpose tray with the

print side face up.

2-11

Precautions when Loading Paper

CAUTION

Be careful when handling paper

Handle paper carefully not to cut your hands with the edges
of the paper.

Precautions when inserting the paper cassette

Be careful not to catch your fingers.

Paper Loading Capacity

(A)

Document and Paper Handling

NOTE

IMPORTANT

Be sure to align the paper guides with the width of the
paper.

• If the paper guides are too loose or too tight, this may result in
misfeeds or paper jams.

• Printouts may be askew depending on the printing environment.
Properly load paper to reduce the symptom.

When using paper that has been poorly cut

If you use paper that has been poorly cut, multiple sheets of paper
may be fed at once. In this case, fan the paper thoroughly, and then
align the edges of the stack properly on a hard, flat surface.

Do not exceed the load limit mark when loading paper.

Ensure that the paper stack does not exceed the line of the load
limit mark. If the paper stack exceeds the load limit mark lines, this
may result in misfeeds.

When printing on envelopes

Load envelopes with the front side (non-glued side) facing up. You
cannot print on the reverse side of envelopes.
Also, be sure to close the flap before loading envelopes.

Detailed information about usable paper

“Paper Requirements” (→P.2-6)

Size abbreviation on the paper guides of the paper
cassette

(B)

Paper source

Paper type

Plain paper (Ex. 21 lb
Bond (80 g/m²))

Heavy paper (Ex. 25
lb Bond (91 g/m²))

Heavy paper (Ex. 34
lb Bond (128 g/m²))

Transparency 1 sheet Approx. 50 sheets

Label 1 sheet Approx. 100 sheets

Envelope 1 envelope

(A)

Multi-purpose

tray

1 sheet Approx. 250 sheets

1 sheet Approx. 170 sheets

1 sheet Approx. 100 sheets

Paper cassette

Approx. 20

envelopes

(B)

Paper size Paper guide

Legal LGL

Letter LTR

Executive EXEC

2-12

Paper Loading Orientation

NOTE

Paper loading orientation when loading in the multi­purpose tray

Paper loading orientation for the multi-purpose tray is same as
which for the paper cassette.

When printing paper with a letterhead or logo (previously printed paper)

Load the paper as shown below.
(

: Feeding direction)

Portrait layout Landscape layout

Printing on Envelopes

Load envelopes with the front side (non-glued side) facing
up as follows.
(

: Feeding direction)

Envelope, No.10, DL, ISO-C5

Load the envelopes so that the flap is toward the left of the
paper cassette when they are viewed from the front.

Close the flap and
load the envelope.

Document and Paper Handling

1-sided

*1

printing

1-sided
printing

(with the printed side
face up)

*2

(with the printed side
face down)

(with the printed side
face up)

(with the printed side
face down)

Automatic
2-sided
printing

(with the front side
face down)

*1

When <Paper Feed Method Switch> is set to <Print Speed

(with the front side
face down)

Priority> (the default setting)

“Selecting Print Side” (→P.2-16)

*2

When <Paper Feed Method Switch> is set to <Print Side Priority>

“Selecting Print Side” (→P.2-16)

Envelope ISO-B5

Load the envelopes so that the flap is toward the back of
the paper cassette when they are viewed from the front.

Close the flap and
load the envelope.

2-13

Setting a Paper Size and Type

Whenever you change the paper size and type loaded in the
cassette or tray, follow the procedure in this section to adjust
the paper size and type settings.

Document and Paper Handling

Keys to be used for this operation

1 Press [ ] (Paper Settings).
2 Press [ ] or [ ] to select <MP Tray> or

IMPORTANT

If the setting is different from the size of the loaded
paper

An error message appears, or printing is not performed correctly.

Paper Settings

OK

<Drawer 1>, and then press [OK].

Paper Settings

MP Tray

1

Drawer 1

Setting a Custom Paper Size

To use custom paper, you must specify a paper size and type.

Keys to be used for this operation

Paper Settings

OK

1 Press [ ] (Paper Settings).
2 Press [ ] or [ ] to select <MP Tray> or

<Drawer 1>, and then press [OK].

Paper Settings

MP Tray

1

Drawer 1

3 Press [ ] or [ ] to select <Custom Size>, and

then press [OK].

3 Press [ ] or [ ] to select a paper size, and then

press [OK].

“Paper Requirements” (→P.2-6)

* When registering the custom paper, see “Setting a Custom Paper

Size” (→P.2-14).

Paper Size

LTR

LGL
STMT
EXEC

4 Press [ ] or [ ] to select a paper type, and then

press [OK].

“Paper Requirements” (→P.2-6)

Paper Type

Plain (16 lb Bond-24

Plain L (16 lb Bond
Recycled
Color

...

Paper Size
A4
A5
B5

Custom Size

2-14

5 Press [ ] (Paper Settings) to close

<Paper Settings> screen.

4 Specifies the size of <X> direction and <Y>

direction.

(1) Press [ ] or [ ] to select the direction, and then press [OK].

Specify Size
<Apply>

X

X: 0"

Y

Y: 0"

(2) Press [ ] or [ ] to specify the size, and then press [OK].

You can also enter values using the numeric keys.

Set Length for X

3 "

(3) Press [ ] or [ ] to select <Apply>, and then press [OK].

(3-8_1/2)

Specify Size
<Apply>

X

X: 3"

Y

Y: 8_1/4"

5 Press [ ] or [ ] to select a paper type, and then

press [OK].

Paper Type

Plain (16 lb Bond-24

Plain L (16 lb Bond

...

Recycled
Color

6 Press [ ] (Paper Settings) to close <Paper

Settings> screen.

Document and Paper Handling

2-15

Selecting Print Side

You can specify whether to match the sides to be printed for
2-sided printing and 1-sided printing.
Depending on the setting for this item, the side to be printed
changes. When using previously printed paper, read “Paper
Loading Orientation” (→P.2-13) thoroughly to load the paper in
the proper orientation.

Document and Paper Handling

Because the sides to be printed for 2-sided printing and
1-sided printing are different, the printing sides do not match.

* When using previously printed paper, you need to switch

1-sided

printing

2-sided

printing

Specify the setting in the following cases.

• When not using previously printed paper

• When performing only 1-sided printing on previously

When setting this item to <Print Speed Priority> (the default setting)

the sides of loaded paper between 2-sided printing and
1-sided printing.

Front Back

1 2 3 4

1 2 3 4

printed paper

When setting this item to <Print Side Priority>

1 Press [ ] (Menu).
2 Press [ ] or [ ] to select <Preferences>, and

then press [OK].

Menu

Preferences

Timer Settings
Copy Settings
Adjustment/Maintena

...

3 Press [ ] or [ ] to select <Paper Feed Method

Switch>, and then press [OK].

Preferences
Display Settings
Toner Saver Mode

Paper Feed Method Swi

4 Press [ ] or [ ] to select a paper source, and

then press [OK].

Paper Feed Method

Multi-Purpose Tray

Drawer 1

The sides to be printed for 2-sided printing and 1-sided
printing match.

* Even when using previously printed paper, you do not

need to switch the sides of loaded paper between 2-sided
printing and 1-sided printing.

Front Back

1-sided
printing

2-sided
printing

1 2 3 4

1 2 3 4

Specify the setting in the following case.

• When performing 2-sided printing and 1-sided printing on
previously printed paper

Keys to be used for this operation

Menu

OK

5 Press [ ] or [ ] to select <Print Speed Priority>

or <Print Side Priority>, and then press [OK].

Multi-Purpose Tray

Print Speed Priority

Print Side Priority

2-16

<Print
Speed
Priority>

<Print Side
Priority>

When specifying <Print Speed Priority>, load paper
as follows.

: Feeding direction)

(

* For details on the procedure for loading paper

when printing pages of the landscape layout, see
“Paper Loading Orientation” (→P.2-13).

When performing
1-sided printing

Load paper with the
printed side face up.

When specifying <Print Side Priority>, load paper as
follows.

: Feeding direction)

(

* For details on the procedure for loading paper

when printing pages of the landscape layout, see
“Paper Loading Orientation” (→P.2-13).

The procedure for loading paper is the same
for 2-sided printing and 1-sided printing.

• When performing 1-sided printing, load
paper with the printed side face down.

• When performing 2-sided printing, load
paper with the front side (first page) face
down.

When performing
2-sided printing

Load paper with the
front side (first page)
face down.

Document and Paper Handling

6 Press [ ] (Menu) to close the menu

screen.

2-17

Document and Paper Handling

2-18

Copying

This category describes the copying features.

Basic Copying Method 3-2

Checking and Canceling Copy Jobs 3-3

Canceling using the Stop Key 3-3

Checking and Canceling using the Status

Monitor/Cancel Key 3-3

Chapter

3

Copy Settings 3-4

Adjusting the Density 3-4

Selecting Image Quality (Copy) 3-4

2-Sided Copying 3-5

Enlarging/Reducing Copies 3-6

Multiple Documents onto One Sheet (N on 1) 3-6

Collating Copies 3-7

Emphasize the Outline of an Image (Sharpness) 3-7

Copying an ID Card 3-8

Changing the Default Values 3-9

3-1

Copying

Basic Copying Method

This section describes the basic procedure for copying.

Place documents.

1

“Placing Documents” (→P.2-4)
“Document Requirements ” (→P.2-2)

* A maximum of 50 pages can be loaded into the feeder.

Press [ ]. (Copy/Scan) until the copy

2

mode screen appears.

Specify the copy settings as needed.

3

You can specify up to 7 items.
(for details, see P.3-3 to P.3-6 .)

Reduced layout

Collating

Sharpness

Density

Image quality

2-Sided

Enlarged/reduced

Enter the desired copy quantity.

4

(1) Press [ ] or [ ] to select <No. of Copies>, and then press [OK].
(2) Press [ ] or [ ] to enter the desired copy quantity (1 to 99),

and then press [OK].

Press [ ] (Start).

5

3-2

The settings that are specified here apply only to
copy operation which you are currently performing.
To apply the valid settings for all copy operations, see
“Changing the Default Values” (→P.3-9).

Checking and Canceling Copy Jobs

You can check detailed information about copy jobs. Also, you
can cancel copy jobs while the jobs are in process.

NOTE

If the processing/Data indicator on the operation panel
is:

Turned on/blinking A job is being processed.

Turned off No jobs are in the memory.

Canceling using the Stop Key

● For canceling

(1) Press

[ ] or [ ]

to select <Cancel>, and then press

[OK].

Copy Job Status

<Cancel>

Job Number: 0001
Status: Copying
Time: 01/01 12:52 AM

(2) Press [ ] or [ ] to select <Yes>, and then press [OK].

The copy job is canceled.

Cancel?

1 Press [ ] (Stop).

* If only one job is processing or waiting, you can stop the job by

pressing [ ] (Stop) twice.

2 When multiple jobs are being processed, press

[ ] or [ ] to select a job to be canceled, and then
press [OK].

3 When <Cancel?> appears, press [ ] or [ ] to

select <Yes>, and then press [OK].

You can cancel the print job also by pressing [ ] (Stop).
The copy job is canceled.

Cancel?
<No>

<Yes>

Details

* To check the job before canceling, press [ ] or [ ] to select

<Details>, and then press [OK].

Checking and Canceling using the Status Monitor/Cancel Key

(3) Press [ ] (Status Monitor/Cancel) to close the

screen.

● For checking only

Press [

] (Status Monitor/Cancel) to close the screen.

NoYes

Copying

1 Press [ ] (Status Monitor/Cancel).
2 Press [ ] or [ ] to select <Copy Job Status>, and

then press [OK].

Status Monitor/Cancel
Device Status

Copy Job Status

Print Job Status

The detailed information is displayed.

Copy Job Status

<Cancel>

Job Number: 0001
Status: Copying
Time: 01/01 12:52 AM

3-3

Copy Settings

Adjusting the Density

Copy mode screen Setting screen

Copying

Copy: Press Start
100% LTR

1

No. of Copies: 1
Density: 0

Original Type: Text

Press [ ] or [ ] to select

+

-

01

...

<Density>

Selecting Image Quality (Copy)

Density
Auto Density

Manual Density

- +

Press [ ] or [ ] to adjust the
density → [OK]

* Select <Auto Density> to copy with the density that is suitable for the

document. If other than <Text> is set as <Original Type>, <Original Type> will
be changed to <Text> when you select <Auto Density>.

* You can adjust <Manual Density> by pressing [ ] or [ ], when either of

<Auto Density> or <Manual Density> is selected.

Copy mode screen Setting screen

Copy: Press Start

1

100% LTR

01

No. of Copies: 01
Density: 0

Original Type: Text/

Press [ ] or [ ] to select <Original

+

-

Type>

Original Type
Text

Text/Photo (High Spee

Text/Photo
Photo

Press [ ] or [ ] to select the appropriate settings
for the document →[OK]

Makes the copy density lighter.

[

]

Makes the copy density darker.

]

[

<Text> This setting is suitable for documents that contain text without photos or illustrations.

<Text/Photo (High Speed)>

<Text/Photo> This setting is suitable for documents that contain text and photos.

<Photo> This setting is suitable for the documents that contain photos printed in a magazine.

* If <Density> is set to <Auto Density>, <Density> will be changed to <Manual Density> when you select <Text/Photo (High Speed)>,

<Text/Photo>, <Photo>.

This setting is suitable for documents that contain text and photos. This setting scans the document at a low
resolution.
This setting scans the document at a low resolution.

3-4

Copy Settings

2-Sided Copying

Copy mode screen Setting screen

● 1-sided documents → 2-sided copies

Copy: Press Start

1

100% LTR
Density: 0

+

-

Original Type: Text

2-Sided: Off

Press [ ] or [ ] to select <2-Sided>

01

...

2-Sided

Off

1 2-Sided

Format Settings

Press [ ] or [ ] to select <1→2-Sided> → [OK]

● 2-sided documents → 1-Sided copies ● 2-sided documents → 2-sided copies

Setting screen Setting screen

2-Sided
Off
1 2-Sided
2 2-Sided

2 1-Sided

Press [

] or [ ] to select <2→1-Sided> → [OK]

Press [

2-Sided
Off
1 2-Sided

2 2-Sided

2 1-Sided

] or [ ] to select <2→2-Sided> → [OK]

If you want to specify 2-Sided copying format

(1) Press [

→ [OK]

] or [ ] to select <Format Settings>

(4) Press [ ] or [ ] to select the original

format → [OK]

2-Sided
1 2-Sided
2 2-Sided
2 1-Sided

Format Settings

(2) Press [ ] or [ ] to select <1 →2-Sided> → [OK]

(5) Press [ ] or [ ] to select the finishing

format → [OK]

Format Settings

1 2-Sided

2 2-Sided
2 1-Sided

(3) Press [ ] or [ ] to select the orientation

of the document → [OK]

Copying

Original Format
Book Type
Calendar Type

Finishing Format
Book Type
Calendar Type

Original Orientation

Portrait

Landscape

If you place documents on the platen glass

(1) Place the next document, and the press

] (Start).

[

* Repeat the procedure until all documents are scanned.

Scan Next: Press Start

<Start Copying>
<Cancel>

SheetxCopy:001x01
Density: 0

+

-

(2) Press [ ] or [ ] to select <Start Copying>,

and then press [OK].

3-5

Copying

Copy Settings

Enlarging/Reducing Copies

Copy mode screen Setting screen

Copy: Press Start

1

100% LTR

01

Original Type: Text
2-Sided: Off

Copy Ratio: 100% Dir

Press [ ] or [ ] to select <Copy
Ratio>

For custom ratio

(1) Press [

] or [ ] to select <Custom Ratio>

→ [OK]

Copy Ratio

Custom Ratio

100% Direct
400% Max
200%

...

Press [

Load paper of the output size (→P.2-9)

Register the output paper size (→P.2-14)

Copy Ratio
Custom Ratio

100% Direct

400% Max
200%

] or [ ] to select the copy ratio → [OK]

(2) Press [ ] or [ ] to specify the ratio → [OK]

Custom Ratio

100 %

(25-400)

For the preset zoom, you can select
from the following setting values.

• 100% Direct • 50%

• 400% Max • 25% Min

• 200%

• 129% STMT → LTR

• 78% LGL → LTR

• 64% LTR → STMT

Multiple Documents onto One Sheet (N on 1)

Copy mode screen Setting screen

Copy: Press Start

1

100% LTR

01

2-Sided: Off

Copy Ratio: 100% Di
N on 1: Off

Press [ ] or [ ] to select <N on 1>

...



N on 1
Off

2 on 1

4 on 1
ID Card Copy

Press [

] or [ ] to select

<2 on 1> or <4 on 1>

Scan Size

LTR

LGL
STMT

Press [
original document → [OK]

] or [ ] to select the size of the

<2 on 1>

<4 on 1>

Reduce two-page documents to fit
on one sheet of paper.

Reduce four-page documents to fit
on one sheet of paper.

When specifying the layout

(1) Press [

] or [ ] select <Select Layout> → [OK]

N on 1
2 on 1
4 on 1
ID Card Copy

Select Layout

(2) Press [ ] or [ ] select the layout → [OK]

About margins among

documents

When you copy in an N
on 1 layout, margins are
created among the reduced
documents.

3-6

Select Layout

2 on 1 (1)

2 on 1 (2)
4 on 1 (1)
4 on 1 (2)

Copy Settings

Collating Copies

Copy mode screen Setting screen

Copy: Press Start

1

100% LTR

01

Copy Ratio: 100% Di

...

Collate
Off

On

N on 1: Off
Collate: Off

Press [ ] or [ ] to select <Collate>

Printouts of a complete job are grouped.

<Off>

<On>

Emphasize the Outline of an Image (Sharpness)

For example, if you are copying three copies of a three-page
document, printouts of a complete job are grouped and arranged
in this page order: “1, 1, 1”, “2, 2, 2”, “3, 3, 3”.

Printouts of a complete job are collated.
For example, if you are printing three copies of a three-page
document, printouts of a complete job are grouped and arranged
in this page order: “1, 2, 3”, “1, 2, 3”, “1, 2, 3”.

Press [ ] or [ ] to select <On> → [OK]

Copy mode screen Setting screen

Copy: Press Start

1

100% LTR
N on 1: Off

01

Sharpness

- +

Collate: Off

Sharpness: 0

Press [ ] or [ ] to select
<Sharpness>

+

-

Press [

] or [ ] to adjust the

sharpness → [OK]

Reduces distorted pattern (moire).
It is appropriate for documents that

[

]

contain halftone such as printed
photos.

Raise the sharpness and emphasize the
outline of text or lines.

]

[

It is appropriate for documents which
are blueprints or thinly penciled.

Copying

3-7

Copying an ID Card

Copying

You can make a copy of a 2-sided card onto one side of a
paper.

Keys to be used for this operation

Copy/Scan

Start

OK

1 Place a card on the platen glass, and then close

the feeder.

Place the card with a 1/4” (5 mm) space created from the left edge
of the platen glass.
Additionally, align the center of the card with the arrow mark.

If you want to arrange the cards horizontally

A4

B4

A5

A5

B4

A4

5 Press [ ] (Start).

After scanning the document completely, proceed to the next step.

6 Turn and place the card.

Place the card with a 1/4” (5 mm) space created from the left edge
of the platen glass.
Additionally, align the center of the card with the arrow mark.

If you want to arrange the cards horizontally

If you want to arrange the cards vertically

7 Press [ ] (Start).

A4

B4

A5

A5

B4

A4

A4

B4

A5

A5

B4

A4

If you want to arrange the cards vertically

A4

B4

A5

A5

B4

A4

2 Press [ ].
3 Press [ ] or [ ] to select <N on 1>, and then

press [OK].

Copy: Press Start

1

100% LTR

01

2-Sided: Off

Copy Ratio: 100% Di
N on 1: Off

...

4 Press [ ] or [ ] to select <ID Card Copy>, and

then press [OK].

N on 1
Off
2 on 1
4 on 1

ID Card Copy

NOTE

Placing a document (card)

Place a card on the left half of the platen glass.

Copy ratio

The copy ratio will automatically be set to <100%>.

Usable paper size

A size larger than A4 or Letter

Unavailable functions in combination

You cannot use an ID card copy together with the following
functions.

• 2 on 1/4 on 1

• Collating

• 2-Sided

• Copy ratio

3-8

Changing the Default Values

The default values of the copy are the function which is
applied when [

] (Reset) is pressed or the power is turned
ON. You can change the default values to suit your needs.
You can register the following types of settings as the default
values.

• Quantity

• Density

• Original type

• 2-Sided

• Copy ratio

• N on 1

• Collating

• Sharpness

Keys to be used for this operation

Menu

OK

1 Press [ ] (Menu).
2 Press [ ] or [ ] to select <Copy Settings>, and

then press [OK].

4 Press [ ] or [ ] to select a setting item, and then

press [OK].

Change Defaults
<Apply>

No. of Copies: 01

Density: 0
Original Type: Text...

For details on the settings, see the following items.
“Adjusting the Density” (→P.3-4)
“Selecting Image Quality (Copy)” (→P.3-4)
“2-Sided Copying” (→P.3-5)
“Enlarging/Reducing Copies” (→P.3-6)
“Multiple Documents onto One Sheet (N on 1)” (→P.3-6)

“Collating Copies” (→P.3-7)
“Emphasize the Outline of an Image (Sharpness)” (→P.3-7)

+

-

5 After you are finished press [ ] or [ ] to select

<Apply>, and then press [OK].

Change Defaults

<Apply>

No. of Copies: 01
Density: 0
Original Type: Text...

+

-

6 Press [ ] (Menu) to close the menu

screen.

Copying

Menu
Preferences
Timer Settings

Copy Settings

Adjustment/Maintena

...

3 Press [ ] or [ ] to select <Change Defaults>, and

then press [OK].

Copy Settings

Change Defaults

Correct Density

3-9

Copying

3-10

Printing from a Computer

This category describes how to print from computers.

* If you are a Macintosh user, see the following.

• To install the Print Driver

→ Starter Guide or Print Driver Guide

• To view how to use each function

→ Print Driver’s Help

To view how to display the Print Driver Guide or Print Driver’s Help, see “For Macintosh Users” (→P.9-4).

Installing the Printer Driver 4-2

Printing from a Computer 4-3

Scaling Documents 4-3

Printing Multiple Pages on One Sheet 4-3

2-sided Printing 4-4

Checking and Canceling Print Jobs 4-5

Chapter

4

4-1

Installing the Printer Driver

The following procedures are required as the preparations for printing.

Printing from a Computer

Step 1

NOTE

About the printer driver

The printer driver is software required for printing from an application. The printer driver will convert application software’s print data to print data
for the printer.
The printer driver for this machine has the following features.

• The printer driver for this machine enables you to output print data at an optimum speed by dividing the workload using a computer and the
printer.

• As well as providing faster and more stable printing than conventional models, the printer driver for this machine uses less memory to operate.

• In addition to the conversion of print data, the printer driver for this machine is equipped with the functions capable of spooling print data and
configuring the print condition, and various types of print finishing can be set such as scaling or gutter adjustment.

Install the printer driver.

Starter Guide → 4 Connecting to a Computer and

Installing the Drivers

4-2

Printing from a Computer

Scaling Documents

You can enlarge or reduce documents to match the output
paper size.
There are two methods for scaling a document: select the
output size of the document to scale it automatically, or
specify the scaling value manually.

1 Click [Page Setup].

For instructions on how to display the printer driver screen, see
“Printing” or “Configuring the Default Print Settings” in the e-Manual.

2 Select paper size of the document you created in

the application from [Page Size].

4 If you want to increase or decrease the

magnification manually, select [Manual Scaling]
→ specify the scaling ratio for [Scaling].

5 Click [OK].

NOTE

• Depending on the printer model you are using, you may not
be able to magnify the document to the optimum ratio for the
selected page size.

• The display may differ according to the operating system, as well
as the type and version of the printer driver.

Printing Multiple Pages on One Sheet

Printing from a Computer

3 Select output size of the document from [Output

Size].

The document is scaled automatically according to the settings
made in [Page Size] and [Output Size].

You can reduce and print multiple pages on a single sheet of
paper. You can place 2, 4, 6, 8, 9, and 16 pages of documents
on a single sheet of paper. Using this feature, you can make
materials that are easy to view. Also, this feature helps you to
save paper, and save space when storing.

1 Click [Page Setup].

For instructions on how to display the printer driver screen, see
“Printing” or “Configuring the Default Print Settings” in the e-Manual.

4-3

2 Select the page layout from [Page Layout].

2-sided Printing

Two-sided printing prints a document on both sides of the
paper. You can reduce paper consumption by half.

1 Click [Finishing].

For instructions on how to display the printer driver screen, see
“Printing” or “Configuring the Default Print Settings” in the e-Manual.

Printing from a Computer

3 Select the page order from [Page Order].

The output image is displayed in the preview area.

4 Click [OK].

NOTE

• You cannot enlarge and reduce manually when using this
function.

• Although there may be a function for printing multiple copies
depending on the application you are using, do not use it
together with this function. If you do, printing may not be
executed correctly.

• The display may differ according to the operating system, as well
as the type and version of the printer driver.

2 Select [2-sided Printing] from [Print Style].

3 Select the binding edge from [Binding Location].

4-4

The output image is displayed in the preview area.

4 Click [OK].

NOTE

• The page sizes for which two-sided printing is available differ
according to printer model. For details, view the online help.

• The display may differ according to the operating system, as well
as the type and version of the printer driver.

Checking and Canceling Print Jobs

You can check detailed information about print jobs in the
middle of currently printing or waiting.

NOTE

Document name and user name displayed in the
operation panel

Some file name may be displayed incorrectly depending on the
type of the file to be printed.

If the Processing/Data Indicator on the operation panel
is:

Turned on/blinking A job is being processed.

Turned off No jobs are in the memory.

Keys to be used for this operation

Status Monitor/Cancel

OK

1 Press [ ] (Status Monitor/Cancel).

● For canceling

(1) Press [ ] or [ ] to select <Cancel>, and then press [OK].

Details

<Cancel>

Job Number: 0020
Status: Printing
Time: 01/01 09:42 AM

(2) Press [ ] to select <Yes>, and then press [OK].

The print job is canceled.

Cancel?

NoYes

(3) Press [ ] (Status Monitor/Cancel) to close the

screen.

NOTE

Pressing [ ] (Stop) can also delete the print jobs

You can delete the print jobs also by pressing [ ] (Stop).
* If only one print job is processing or waiting, you can stop the

job by pressing [ ] (Stop) twice.

● For checking only

Press [

] (Status Monitor/Cancel) to close the screen.

Printing from a Computer

2 Press [ ] or [ ] to select <Print Job Status> and

then press [OK].

Status Monitor/Cancel
Device Status
Copy Job Status

Print Job Status

3 Press [ ] or [ ] to select a job to be checked or

canceled, and then press [OK].

Print Job Status

09:42AM Printing

09:43AM Waiting

The detailed information is displayed.

Details

<Cancel>

Job Number: 0020
Status: Printing
Time: 01/01 09:42 AM

4-5

Printing from a Computer

4-6

Using the Scan Functions

The documents scanned by the machine can be stored in a computer.

* If you are a Macintosh user, see the Scanner Driver Guide.

To view how to display the Scanner Driver Guide, see “For Macintosh Users” (→P.9-4).

Basic Operation Methods for Scanning 5-2

Chapter

5

5-1

Basic Operation Methods for Scanning

Using the Scan Functions

You can scan a document using the keys on the operation
panel.

NOTE

To scan documents by operating a computer

See “Scan” in the e-Manual.

Keys to be used for this operation

Copy/Scan

OK

1 Place documents.

“Placing Documents” (→P.2-4)
“Document Requirements ” (→P.2-2)

NOTE

When scanning using the operation panel

You cannot scan multiple documents from the platen glass.

2 Press [ ] (Copy/Scan) until the scan mode

screen appears.

4 Press [ ] or [ ] to specify the scanner settings

and then press [OK].

The scanner settings are specified by default as follows.

Scan

Mode

Color Scan Color 300 dpi PDF

B&W Scan

Custom 1 Color 300 dpi

Custom 2 Color 300 dpi PDF

Black and
White

Resolution

300 dpi TIFF -

Select Scan Type
Scan: Press OK

Color Scan

B&W Scan
Custom 1

Scanning operation starts, and the scan mode screen reappears
after saving the data.

If you cannot scan

You cannot scan when the setting screen of the MF Toolbox is
displayed.
Click [ ] to close the setting screen before scanning.

File

Type

JPEG/
Exif

PDF

Settings

Searchable/
High

-

Searchable/
Standard

3 Press [ ] or [ ] to select <Computer>, and then

press [OK].

Select the scan type.

Computer

Remote Scanner

The location to save the scanned images

The folder where the images are saved opens automatically
after scanning.

By default, the folder for the date when you scanned the
data is created in the [Pictures] folder. (For Windows 2000/
XP, the folder is created in the [My Pictures] folder in [My
Documents].)

5-2

Note

To change the scanner settings

You can change the settings for the location to save, the file format,
or the resolution from a computer.
e-Manual → Scan → Using the MF Toolbox

Using the Scan Functions

5-3

Using the Scan Functions

5-4

Maintenance

This section describes the maintenance of this machine, replacement of the toner cartridges, and so on.

Cleaning the Machine 6-2

Cleaning the Exterior 6-2

Cleaning the Interior 6-2

Cleaning the Fixing Unit 6-3

Cleaning the Platen Glass 6-4

Cleaning the Feeder 6-4

Precautions When Cleaning the Machine 6-4

Chapter

6

Replacing Toner Cartridges 6-6

About the Supplied Toner Cartridge 6-6

About Replacement Toner Cartridge 6-6

Handling Toner Cartridge 6-6

Using the Toner Saver Mode 6-7

Before Replacing the Toner Cartridge 6-8

Replacing the Toner Cartridge 6-9

Precautions when Replacing Toner Cartridge 6-11

Purchase Consumables 6-12

Recycling Used Cartridges 6-13

The Clean Earth Campaign 6-13

U.S.A. PROGRAM 6-13

Packaging 6-13

Shipping 6-14

CANADA PROGRAM-CANADA PROGRAMME 6-15

Transporting the Machine 6-16

Precautions when Transporting the Machine 6-17

6-1

Cleaning the Machine

Cleaning the Exterior

Clean the exterior of the machine and ventilation slots.

3 Lift the scanning platform.

1 Turn OFF the power switch and disconnect the

power cord.

2 Clean the exterior of the machine with a soft, well

wrung out cloth dampened with water or mild
detergent diluted with water.

If you cannot lift the scanning platform

Ensure that the feeder is completely closed.
Do not try to forcefully lift the scanning platform, as this may
damage the machine.

Maintenance

* If you set thick documents such as a book, the feeder may not

be completely closed. Remove the documents.

3 Wait for the printer to dry completely before

reconnecting the power cord, and then turn ON
the power.

4 Hold the grip on the left front side of the toner

cover.

Cleaning the Interior

Clean the machine’s print area periodically to prevent toner
powder and paper dust from accumulating inside.

1 Turn OFF the power switch and disconnect the

power cord.

2 Hold the operation panel.

5 Open the toner cover.

6-2

6 Remove the toner cartridge.

Cleaning the Fixing Unit

In the following cases, the fixing unit may be dirty. Clean the
fixing unit.

• When black streaks appear on the printed paper

• When a toner cartridge is replaced

Keys to be used for this operation

Menu

7 Remove any toner or paper debris from interior of

the machine, with a clean, soft, dry, and lint-free
cloth.

8 Insert the toner cartridge.

Fit the protrusions (A) on each side of the toner cartridge into the
guides located on each side of the machine, and then slide the
toner cartridge into the machine until the toner cartridge meets
the back of the machine.

(A)

(A)

9 Close the toner cover.

If you cannot close the toner cover

Ensure that the toner cartridge is properly set in the machine.
Do not try to forcefully close the toner cover, as this may damage
the machine.

10

Lower the scanning platform.

11

Connect the power cord and turn ON the power

switch.

OK

1 Press [ ] (Menu).
2 Press [ ] or [ ] to select <Adjustment/

Maintenance>, and then press [OK].

Menu
Preferences
Timer Settings
Copy Settings

Adjustment/Maintenan

3 Press [ ] or [ ] to select <Clean Fixing Unit>,

and then press [OK].

Adjustment/Maintenance
Special Processing

Clean Fixing Unit

4 Load Letter size plain paper in the multi-purpose

tray, and then press [OK].

The cleaning process will start. Cleaning takes approximately 90
seconds.

Clean Fixing Unit
Load paper larger than
A4/LTR in MP Tray.

Start

* It is recommended that you use plain paper to clean the fixing

unit.

Maintenance

If cleaning does not begin

When there are jobs stored in memory, this function is not
available.

5 Press [ ] (Menu) to close the menu

screen.

6-3

Cleaning the Platen Glass

Cleaning the Feeder

Follow this procedure to clean the platen glass and under
surface of the feeder.

1 Turn OFF the power switch and disconnect the

power cord.

If your documents have black streaks or appear dirty after
scanning using the feeder, the roller inside the feeder may be
dirty. Clean the feeder scanning area and roller.

1 Turn OFF the power switch and disconnect the

power cord.

2 Open the feeder.

2 Open the feeder cover.

3 Clean the platen glass and the under surface of

the feeder.

Maintenance

(1) Clean the areas with a cloth dampened with water.
(2) Wipe the areas with a soft, dry cloth.

3 Clean the rollers (A) inside the feeder with a well

wrung out cloth dampened with water, and then
wipe the area with a soft, dry cloth.

4 Close the feeder.
5 Connect the power cord and turn ON the power

switch.

(A)

4 Close the feeder cover.
5 Connect the power cord and turn ON the power

switch.

Precautions When Cleaning the Machine

Before cleaning the machine, check the following.

• Ensure no jobs are stored in memory, then turn OFF the
power switch and disconnect the power cord.

• Use a soft cloth to avoid scratching the components.

• Do not use tissue paper, paper towels, or similar materials
for cleaning. They can stick to the components or
generate static charges.

6-4

CAUTION

Precautions when cleaning the feeder

Do not dampen the cloth too much, as this may tear the
document or damage the machine.

Precautions when closing the feeder

Be careful not to get your fingers caught.

Do not touch the fixing unit (A).

Touching the fixing unit (A) may cause burns as it becomes
very hot during use.

(A)

Precautions if you get toner on your hands or clothing

If toner gets on your hands or clothing, wash them
immediately with cold water.

Washing with warm water sets the toner, making it
impossible to remove the toner stains.

IMPORTANT

Do not touch the transfer roller (A).

Touching the transfer roller (A) may damage the machine.

(A)

Maintenance

NOTE

If there is data waiting to be printed

The data is deleted when you turn OFF the power switch.

6-5

Replacing Toner Cartridges

Toner cartridges are consumable products. When the toner has

About the Supplied Toner Cartridge

almost or completely run out in the middle of operating this
machine, a message appears in the display, or the symptoms

The average yield of the included toner cartridge is as follows.

described below appears. Follow a proper resolution
depending on the message or symptom.

IMPORTANT

About toner cartridges

For details on the toner cartridge yields and the procedures for
handling toner cartridges and checking the toner level, see the
following.

About the Supplied Toner Cartridge (→P.6-6 )

About Replacement Toner Cartridge (→P.6-6 )

Handling Toner Cartridge (→P.6-6 )
Using the Toner Saver Mode (→P.6-7 )
Purchase Consumables (→P.6-12 )

* The yields of the toner cartridges included in this machine differ

from those of replacement toner cartridges.

If the toner almost runs out, white streaks appear on the
printouts or some parts are faded.

Maintenance

Canon Cartridge
128 Starter

*1

The average yield is on the basis of “ISO/IEC 19752”*2 when printing

A4 size paper with the default print density setting.

*2

“ ISO/IEC 19752” is the global standard related to “Method for

the determination of toner cartridge yield for monochromatic
electrophotographic printers and multi-function devices that
contain printer components” issued by ISO (International
Organization for Standardization).

Average yield*1: 1,000 sheets

The average yield of the replacement toner cartridge is
different from which of the supplied toner cartridge.

About Replacement Toner Cartridge

Purchase the toner cartridge at your local authorized Canon
dealer.
Replace the toner cartridge according to the description in the
following charts. However, you may need to replace the toner
cartridge earlier than the described life time depending on
installation environment of the machine, the printing paper
size, or the document type.

Toner cartridge Target for replacing toner cartridge

*1

: 2,100 sheets

*

No message appears on the display even if the toner almost runs
out. Replace the toner cartridge when white streaks appear on
the printouts or some parts of the printout are faded.

If the above symptoms appear

Follow the procedure in the section below before replacing
the toner cartridge. You may print for some
time, until the toner completely runs out.

“Before Replacing the Toner Cartridge“ (→P.6-8)

Canon Cartridge 128 Average yield

*1 The average yield is on the basis of “ISO/IEC 19752”*2 when printing

A4 size paper with the default print density setting.

*2

“ ISO/IEC 19752” is the global standard related to “Method for

the determination of toner cartridge yield for monochromatic
electrophotographic printers and multi-function devices that
contain printer components” issued by ISO (International
Organization for Standardization).

IMPORTANT

About Replacement Toner Cartridge

For optimum print quality, replacing the toner cartridge with
Canon genuine ones is recommended.

Model name Supported Canon genuine toner cartridge

D550 Canon Cartridge 128

If print result is not improved

Handling Toner Cartridge

If white streaks or faded parts continue to appear after
following the procedure in the section above, replace the
toner cartridge.

“Replacing the Toner Cartridge“ (→P.6-9)

Note the following when handling the toner cartridge.

6-6

CAUTION

Do not place the toner cartridge in fire.

This may cause toner remaining inside the cartridge to ignite
and result in burns.

If toner leaks from the toner cartridge

Be careful not to inhale the toner or allow it to come into
direct contact with your skin. If the toner comes into contact
with your skin, wash with soap. If the skin becomes irritated
or you inhale the toner, consult a physician immediately.

When removing a toner cartridge

Ensure to remove it carefully. If not removed with care, the
toner powder may scatter and come in contact with your
eyes and mouth. If toner gets into your eyes or mouth, wash
them immediately with cold water and consult a physician.

Keep the toner cartridge away from small children.

If the toner or other parts are ingested, consult a physician
immediately.

Do not disassemble the toner cartridge.

The toner may scatter and get into your eyes or mouth. If
toner gets into your eyes or mouth, wash them immediately
with cold water and consult a physician.

IMPORTANT

Handling toner cartridge

• Keep the toner cartridge away from computer screens, disk
drives, and floppy disks. They may be damaged by magnet
which is in inside of the toner cartridge.

• Avoid locations subject to high temperature, high humidity, or
rapid changes in temperature.

• Do not expose the toner cartridge to direct sunlight or bright
light for more than five minutes.

• Store the toner cartridge in its protective bag. Do not open
the bag until you are ready to install the toner cartridge in the
machine.

• Keep the protective bag for the toner cartridge. They are
required when transporting the machine such as during
relocation.

• Do not store the toner cartridge in a salty atmosphere or where
there are corrosive gases such as from aerosol sprays.

• Do not remove the toner cartridge from the machine
unnecessarily.

• Print quality may deteriorate if the drum surface is exposed to
light or is damaged.

• Always hold the toner cartridge by its handle to avoid touching
the drum.

• Do not place the toner cartridge in an upright or an upside
down position. If the toner is kept upright or upside down, the
toner will solidify and may not return to its original condition
even if it is shaken.

• When disposing of a used toner cartridge, place the toner
container into its protective bag to prevent the toner from
scattering, and then dispose of the toner cartridge according to
local regulations.

Be careful of counterfeit toner cartridges.

Please be aware that there are counterfeit Canon toner cartridges
in the marketplace.
Use of counterfeit toner cartridges may result in poor print quality
or machine performance.
Canon is not responsible for any malfunction, accident or damage
caused by the use of counterfeit toner cartridge.
For more information, see http://www.canon.com/counterfeit.

Using the Toner Saver Mode

Set whether or not to conserve toner when copying.

NOTE

If you want to conserve toner when printing

Set to use [Toner Save] on the [Quality] tab of the printer driver.
e-Manual → Print → Printing Functions → [Quality] Sheet

Keys to be used for this operation

Menu

OK

1 Press [ ] (Menu).
2 Press [ ] or [ ] to select <Preferences>, and

then press [OK].

Menu

Preferences

Timer Settings
Copy Settings
Adjustment/Maintena

...

3 Press [ ] or [ ] to select <Toner Saver Mode>,

and then press [OK].

Preferences
Display Settings

Toner Saver Mode

Paper Feed Method Sw

...

4 Press [ ] or [ ] to apply the toner saver mode to

an operation, and then press [OK].

Toner Saver Mode

Copy

Maintenance

6-7

5 Press [ ] or [ ] to select <Off> or <On>, and

then press [OK].

Copy

Off

On

If you cannot lift the scanning platform

Ensure that the feeder is completely closed.
Do not try to forcefully lift the scanning platform, as this may
damage the machine.
* If you set thick documents such as a book, the feeder may not be

completely closed. Remove the documents.

<Off> Do not use the toner saver mode.

<On> Use the toner saver mode.

NOTE

3 Hold the grip on the left front side of the toner

cover.

When the <Toner Saver Mode> is set to <On>

You may conserve toner, however, the output may be less clear and
thin lines or light colors may be printed unclearly.

6 Press [ ] (Menu) to return to standby

mode.

Before Replacing the Toner Cartridge

Maintenance

Before replacing the toner cartridge, see “Replacing the Toner
Cartridge” (→P.6-9)

4 Open the toner cover.

If the toner almost runs out, follow the procedure below
before replacing the toner cartridge. You may print for some
time, until the toner is completely run out.

1 Hold the operation panel.

2 Lift the scanning platform.

5 Remove the toner cartridge.

6-8

6 Gently shake the toner cartridge five or six times

to evenly distribute the toner.

Replacing the Toner Cartridge

Before replacing toner cartridges, see “Precautions when
Replacing Toner Cartridge” (→P.6-11)

1 Hold the operation panel.

7 Insert the toner cartridge.

Fit the protrusions (A) on each side of the toner cartridge into the
guides located on each side of the machine, and then slide the
toner cartridge into the machine until the toner cartridge meets
the back of the machine.

(A)

(A)

8 Close the toner cover.

If you cannot close the toner cover

Ensure that the toner cartridge is properly set in the machine.
Do not try to forcefully close the toner cover, as this may damage
the machine.

9 Lower the scanning platform.

2 Lift the scanning platform.

Maintenance

If you cannot lift the scanning platform

Ensure that the feeder is completely closed.
Do not try to forcefully lift the scanning platform, as this may
damage the machine.
* If you set thick documents such as a book, the feeder may not

be completely closed. Remove the documents.

6-9

3 Hold the grip on the left front side of the toner

cover.

7 Gently shake the toner cartridge five or six times

to evenly distribute the toner.

8 Place the toner cartridge on a flat surface, lift the

tab, and gently pull the sealing tape completely

4 Open the toner cover.

Maintenance

5 Remove the toner cartridge.

out.

The full length of the sealing tape is approximately 20” (50 cm).

(2)

(1)

9 Insert the toner cartridge.

Fit the protrusions (A) on each side of the toner cartridge into the
guides located on each side of the machine,and then slide the
toner cartridge into the machine until the toner cartridge meets
the back of the machine.

6 Take out the new toner cartridge from the

protective bag.

You can open the protective bag with your hands from the notch.

(A)

(A)

6-10

10

Close the toner cover.

If you cannot close the toner cover

Ensure that the toner cartridge is properly set in the machine.
Do not try to forcefully close the toner cover, as this may damage
the machine.

IMPORTANT

About replacement toner cartridge

For optimum print quality, replacement is recommended using
genuine Canon toner cartridge.

Model name

D550 Canon Cartridge 128

Supported Canon genuine toner

cartridge

11

Lower the scanning platform.

Precautions when Replacing Toner Cartridge

See “Maintenance and Inspections” (→P.viii) in “Important
Safety Instructions” as well.

WARNING

Do not dispose of a used toner cartridge in open
flames

This may cause the toner remaining inside the cartridges
to ignite, resulting in burns or fire.

CAUTION

Precautions if you get toner on your hands or
clothing

If toner gets on your hands or clothing, wash them
immediately with cold water.
Washing with warm water sets the toner, making it
impossible to remove the toner stains.

Be careful not to allow the toner to scatter

Do not pull out the sealing tape forcefully or stop at
midpoint, as this may cause toner to spill out.
If toner gets into your eyes or mouth, wash them
immediately with cold water and consult a physician.

Precautions when lowering the scanning platform

Be careful not to catch your fingers.

Shake the toner cartridge before setting

If toner is not distributed evenly, this may result in a deterioration in
print quality.

Hold the toner cartridge properly

When handling the toner cartridge, hold them properly as shown
in the figure. Do not place them vertically or upside-down.

Maintenance

Do not touch the toner cartridge memory (A) or the
electrical contacts (B)

This may result in damage to the cartridge.

(A)

(B)

Do not open the drum protective shutter (A).

Print quality may deteriorate if you touch or damage the drum
inside of the drum protective shutter (A). Do not touch or open the
drum protective shutter (A).

(A)

6-11

When pulling out the sealing tape

• Do not pull the sealing tape diagonally or sideways. If the tape
breaks, this may become difficult to pull out completely.

Purchase Consumables

Purchase at your local authorized Canon dealer.
If you are not sure, contact the Canon help line.

• Even if the sealing tape stops at midpoint, pull it out of the toner
cartridge completely.

• If any tape remains in the toner cartridge, this may result in poor
print quality.

Disposing of the removed sealing tape

Dispose of the sealing tape according to local regulations.

Keep the protective bag

Keep the protective bag for the toner cartridge. You will need them
when you remove the toner cartridge for machine maintenance or
other purposes.

Do not touch the high-voltage contacts (A)

This may result in damage to the machine.

Maintenance

(A)

Do not leave the toner cover open for a long time with
the toner cartridge installed.

This may result in a deterioration in print quality.

NOTE

About the packing materials

The packing materials may be changed in form or placement, or
may be added or removed without notice.

Collecting used toner cartridges

“Recycling Used Cartridges” (→P.6-13)

6-12

Recycling Used Cartridges

Canon has instituted a worldwide recycling program for cartridges called “The Clean Earth Campaign”.

This program preserves precious natural resources by utilizing a variety of materials found in the used
cartridges
that are of no further use, to remanufacture new cartridges which, at the same time, keeps the
environment cleaner by reducing landfill waste.
Complete details concerning this program are enclosed in each Cartridge box.

The Clean Earth Campaign

● THE Canon CARTRIDGE RECYCLING PROGRAM

The Canon Cartridge Recycling Program fulfills the first initiative of Canon’s Clean Earth Campaign, which
supports four critical environmental areas:

• Recycling in the Workplace

• Conserving Environmental Resources

• Scientific Research and Education

• Encouraging Outdoors Appreciation

The remaining “Clean Earth” initiatives are supported in the U.S. through sponsorships of the National Park Foundation, the National
Wildlife Federation, and The Nature Conservancy and in Canada through donations to the World Wildlife Fund Canada and The
Nature Conservancy of Canada.

Since its inception, The Canon Cartridge Recycling Program has collected huge amount of cartridges that otherwise would have
been discarded into landfills or similar facilities.
Instead, this rapidly growing program returns used cartridges to the manufacturing process, thus conserving an array of resources.
Becoming a part of this worthwhile program is easy. When your cartridge is of no further use, simply follow the instructions
detailed for U.S. or Canadian residents.
We appreciate your support of The Canon Cartridge Recycling Program.
Working together we can make a significant contribution to a cleaner planet.

• Cartridges collected through this program are not refilled.

• You are not entitled to a tax deduction or rebate for the return of empty cartridges.

• This program may be modified or discontinued without notice.

Maintenance

U.S.A. PROGRAM

Packaging

● Option A-1: Single Box Return

• Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge’s box.

• Place the empty cartridge in the box of your new cartridge. Seal the box.

6-13

● Option B: Volume Box Return

We encourage you to use this option as a more efficient way to ship cartridges.

• Place as many cartridges as possible into one box.
Carefully seal the box with tape;
or

• Call 1-800-OK-Canon to receive your free eight cartridge collection box.

● Option A-2: Multiple Box Return

We encourage you to use this option as a more efficient way to ship cartridges.

• Complete Option A-1.

• Bundle multiple cartridge boxes together securely with tape.

Maintenance

Please be sure that the shipment does not exceed UPS specifications.
Maximum weight = 70 lb. (31.8 kg)
Maximum length = 108” (2,743 mm)
Maximum girth (length + 2 x width + 2 x height) = 130” (3,302 mm)
If your shipment exceeds the above limits, please call 1-800-OK-Canon for special shipping information.

Please Note:
Do not send defective cartridges for replacement.
Defective cartridges under warranty should be exchanged by an authorized dealer or service facility as provided in the
warranty.

Shipping

Apply the UPS authorized returning label provided in this guide.
Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska and Hawaii Canon set up alternative
mail service with the U.S. Postal Service.
Please call 1-800-OK-Canon to receive U.S. Postal Service merchandise returning label.

• Give the shipment to your UPS driver when you receive your next regular delivery; (UPS may charge a fee for customers who
call UPS to pick up a cartridge shipment if they do not already have a delivery scheduled.)
or

• Take the shipment to your local UPS receiving point.

6-14

CANADA PROGRAM-CANADA PROGRAMME

● Option A: Single Box Return

• Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge’s box.

• Place the empty cartridge in the box of your new cartridge. Seal the box.

• Apply the Canon Canada Inc./Canada Post label provided in this brochure. Canon’s labels are specially marked so that Canon
pays the postage.

• Deposit your empty cartridge in any full size street mailbox or take it to your local Canada Post outlet or franchise.

● Option B: Volume Box Return (eight or more cartridges)

We encourage you to use this option as a more efficient way to ship cartridges.

• Call 1-800-667-2666 to receive your free Canon collection box kit.

• The collection box can accommodate eight individual cartridge boxes.

• Place your eight individually packaged boxes of empty cartridges into the Canon collection box. Seal the box.

• Apply the Canon Canada Inc./Canada Post label provided in this brochure.

• Canon’s labels are specially marked so that Canon pays the postage.

• Deliver to any local Canada Post outlet or franchise. Customers who hold a Commercial pick-up agreement with Canada Post
may have their collection box picked up.

Working to preserve endangered species is a long-standing Canon interest.
To this end, for every cartridge collected, Canon Canada donates $1, shared equally between World Wildlife Fund Canada and the
Nature Conservancy of Canada. This donation is utilized in Canada.

• For further information about The Clean Earth Campaign in Canada, please call or write to Canon.

1-800-667-2666

Canon Canada Inc.
Corporate Customer Relations
6390 Dixie Road
Mississauga, ON L5T 1P7

Maintenance

6-15

OFF

Transporting the Machine

Before transporting the machine, see “Precautions when
Transporting the Machine” (→P.6-17)

3 Fold the paper stopper, and then push the output

tray extension into the machine.

When changing the location of the machine or moving the
machine for maintenance, be sure to perform the following
procedure.

(1)

1 Turn OFF the machine and any connected

computer.

OFF

NOTE

If paper is in the output tray

Remove the paper from the output tray.

Maintenance

2 Disconnect all cables and the power cord from the

machine.

4 Lift the dust cover.

(2)

(1)

(3)

How to remove the cables and cord

USB cable* (1) Remove it from the machine.

Power cord

* Whether the cable is connected or not varies depending on

your environment.

(2) Unplug the power plug from the AC

power outlet.

(3) Remove it from the machine.

(2)

NOTE

If paper is set in the multi-purpose tray

Remove the paper from the multi-purpose tray.

6-16

5 Remove any paper from the paper cassette.

NOTE

If the paper guide at the front projects from the paper
cassette

Push the paper guide into the paper cassette.

6 Lower the dust cover.
7 Close the paper cassette.

9 Carefully set the machine down on the new

installation site.

NOTE

When reinstalling the machine

Refer to the supplied Starter Guide.

When transporting the machine long distance

To prevent damage to the machine during transportation,
refer to the following.

• Remove the toner cartridge.

• Securely pack the printer in its original box with the
original packing materials.

* If the original box and packing materials are not available,

find an appropriate box along with packing materials and
pack the machine and the parts appropriately.

Precautions when Transporting the Machine

WARNING

When transporting the machine

Be sure to turn off the power switches of the machine
and your computer, and then unplug the power plug and
interface cables.

Failure to do so can damage the cables or cords, resulting in
a fire or electrical shock.

Maintenance

8 Move the machine.

Ensure that all covers and trays are closed, and hold the lift handles
with the front side of the machine facing you.
Check the weight of the machine to carry it safely.
“Main Specifications” (→P.9-2)

CAUTION

Set the machine down slowly and carefully.

Be careful not to hurt your hands or fingers.

IMPORTANT

Do not carry the machine with covers or trays open.

Make sure that the scanning platform and paper cassette are closed
before carrying the machine.

6-17

Maintenance

6-18

Troubleshooting

This section describes solutions for cases such as paper jam and when problems are not
solved.

Clearing Jams 7-2

Document Jams in the Feeder 7-3

Paper Jams Inside the Machine 7-4

Display Message 7-7

Error Codes 7-7

Chapter

7

If <Incorrect Size/Setting> Appears 7-8

Troubleshooting 7-9

Check the Following First 7-9

Is the power switched ON? 7-9

Has the power switch been just turned ON? 7-9

Is the machine in Sleep mode? 7-9

Are the settings proper? 7-9

Is the Error indicator on or blinking? 7-9

Does a message appear on the display? 7-10

If You Cannot Solve a Problem 7-10

If a Power Failure Occurs 7-11

If You Cannot Solve a Problem 7-12

Customer Support (U.S.A.) 7-12

Customer Support (Canada) 7-12

Print Result Is Not Good 7-13

Paper Curls 7-13

Paper Creases 7-13

Printing Is Uneven 7-14

White Specks Appear 7-15

The Toner Does Not Fix onto the Paper Well 7-15

The Printed Paper Has Vertical Streaks 7-16

Smudge Marks of Spattering Toner Appear around the Text or

Patterns 7-17

The Overall Print Result Is Dark 7-17

Copied Lines and Text Appear Faded 7-18

Printed Bar Codes Cannot Be Scanned 7-18

Paper Jams Occur Frequently When Performing

2-Sided Printing 7-18

7-1

Clearing Jams

Keys to be used for this operation

IMPORTANT

If the jammed paper is torn

Remove all torn pieces to avoid further jams.

If repeated paper jams occur

Check the following.

• Ensure that the following packing material is completely
removed.

When <Paper jam.> appears on the display, a paper jam has
occurred in the feeder or inside the machine. To remove the
jammed document or paper, follow the instructions on the
display. Press [ ] to view the next step.

Paper jam.
Press [ ] to
display steps.

“Document Jams in the Feeder” (→P.7-3)
“Paper Jams Inside the Machine” (→P.7-4)

When removing the jammed document or paper

Troubleshooting

Use caution to avoid cutting your hands.

When removing jammed paper or when inspecting the
inside of the machine

Do not allow necklaces, bracelets, or other metal objects to
touch the inside of the machine, as this may result in burns
or electrical shock.

WARNING

This part (a plastic part
attached to the end of
paper) is also a packing
material. Be sure to
remove it.

• Fan the paper stack and tap the edge on a flat surface to align
the paper before loading it into the machine.

• Ensure that the paper you are using meets the requirements for
use.

“Paper Requirements” (→P.2-6)

• Ensure that you have removed all scraps of paper from the inside
of the machine.

Do not touch the transfer roller (A).

Touching the transfer roller (A) may damage the machine.

CAUTION

If loose toner comes into contact with your skin or
clothing

Wash with cold water. Avoid warm water, as this will set the
toner and cause it to stain your skin or clothing.

When removing the jammed document or paper

If paper is jammed, remove the jammed paper so that any
pieces of paper do not remain inside the machine according
to the displayed message. Also, do not put your hand in an
area other than indicated areas, as this may result in personal
injuries or burns.

Do not touch the fixing unit (A).

Touching the fixing unit (A) may cause burns as it becomes
very hot during use.

(A)

(A)

NOTE

Do not force the jammed document or paper out of the
machine

Contact your local authorized Canon dealer or the Canon help line
for assistance, if needed.

7-2

Document Jams in the Feeder

Referring to the procedure on the display, follow the steps
below to remove jammed documents.

1 Remove any document loaded in the feeder.
2 Open the feeder cover.

5 Hold the green grip (A), and then open the inner

cover.

(A)

3 Lift the lock release lever (A).

4 Remove any jammed document by pulling it

gently.

(A)

6 Remove any jammed document by pulling it

gently.

7 Close the inner cover.

Troubleshooting

8 Replace the release lever (A).

(A)

7-3

9 Close the feeder cover.

3 Hold the grip on the left front side of the toner

cover.

10

Paper Jams Inside the Machine

Referring to the procedure on the display, follow the steps
below to remove jammed paper.

1 Hold the operation panel.

Troubleshooting

2 Lift the scanning platform.

Place documents in the feeder.

4 Open the toner cover.

5 Remove the toner cartridge.

7-4

If you cannot lift the scanning platform

Ensure that the feeder is completely closed.
Do not try to forcefully lift the scanning platform, as this may
damage the machine.
* If you set thick documents such as a book, the feeder may not be

completely closed. Remove the documents.

6 Remove any jammed paper by pulling it gently.

If you do not see the leading edge of the jammed paper
Do not force to pull the paper, and proceed to step 7.

7 Push up the green colored part (A), and then pull

the paper exit guide to open.

10

Remove any jammed paper by pulling it gently.

(1) Gently pull any jammed paper downward from between the

fixing unit (A) and transfer roller (B) until the leading edge
emerges from the machine.

(A)

(1)

(2)

(3)

8 Remove any jammed paper by pulling it gently.

(A)

(B)

(2) When the leading edge emerges, hold both sides of the

jammed paper and carefully pull it out.

11

Remove any jammed paper by pulling it gently.

If you do not see the leading edge of the jammed paper

Do not force to pull the paper, and proceed to step 9.

9 Lift the paper exit guide, and then firmly close it.

Ensure that each end of the paper exit guide is closed.

(1)

(2)

12

Lift the dust cover.

Troubleshooting

7-5

13

Remove any paper loaded in the paper cassette.

18

Close the rear cover.

19

Insert the toner cartridge.

Fit the protrusions (A) on each side of the toner cartridge into the
guides located on each side of the machine,and then slide the
toner cartridge into the machine until the toner cartridge meets
the back of the machine.

(A)

(A)

14

15

Troubleshooting

16

Remove any jammed paper by pulling it gently.

Reload paper into the paper cassette and lower

the dust cover.

Next, continue to clear jams in the rear cover.

Open the rear cover.

20

Close the toner cover.

If you cannot close the toner cover

Ensure that the toner cartridge properly set in the machine. Do
not try to forcefully close the toner cover, as this may damage the
machine.

21

Lower the scanning platform.

The machine is ready to print.

17

Remove any jammed paper by pulling it gently.

7-6

Display Message

If messages appear, see the following and solve the problem.

e-Manual → Troubleshooting → Display Messages

Error Codes

An error code is a 3-digit code recorded as an error log when an error occurs.
You can view the code at the job history in the system status screen.

For details on the error code, see the following.

#001

#037

Cause A document may be jammed.

Action Remove the jammed document.

Cause 1 The machine’s memory is full.

Action 1 Print, send, or delete any documents stored in the memory.

Action 2

Cause 2 The data size exceeds the machine’s available memory.

Action Reduce the data resolution or change the file format to reduce the data volume.

For a copy job, divide the document into two or set <Original Type> to <Text/Photo (High Speed)> before copying.

e-Manual → Copy → Selecting Image Quality (Copy)

Troubleshooting

7-7

If <Incorrect Size/Setting> Appears

The message appears when the paper size specified in <Drawer 1>, or <MP Tray> in the <Paper Settings> menu is different from
the size of the paper loaded in the paper cassette or multi-purpose tray. If the message appears, perform the following operations.

NOTE

When printing using the printer driver

To ignore the message and proceed to print on paper that is currently set, press [ ] or [ ] to select <Resume>, and then press [OK]. However,
images may be printed improperly, for example, part of images may not be printed.

Change the <Paper Settings> menu according to the size of the loaded paper

Cancel the job, see “Setting a Paper Size and Type” (→P.2-14) , and then change <Paper Settings>.

IMPORTANT

When printing using the printer driver

Check that the paper size setting on the computer is also correct.

Loading paper of the size specified in the <Paper Settings> menu

(1) See “Loading Paper” (→P.2-9) and reload the paper specified in the <Paper Settings> menu.
(2) Press [ ] or [ ] to select <Resume>, and then press [OK].

Troubleshooting

7-8

Troubleshooting

If one of the following problems occurs during use, try the actions suggested here before contacting technical support.

Check the Following First

Is the power switched ON?

Ensure that the power cord is securely plugged into the machine and into the wall outlet.

Ensure that electricity is supplied from the power cord. Use another power cord or verify that cord is broken using a voltmeter.

Turn ON the power switch.

If there is no problem

Has the power switch been just turned ON?

Wait a moment for the machine starts and warm up.

If there is no problem

Is the machine in Sleep mode?

Press [ ] (Energy Saver) on the operation panel to exit the Sleep mode.

If there is no problem

Are the settings proper?

If the machine emits the entry error tone and does not start operating when you press [ ] (Start), your combination of
settings may be invalid. Recheck the settings.

If there is no problem

Troubleshooting

Is the Error indicator on or blinking?

Ensure that paper is loaded properly in the paper cassette or multi-purpose tray.

“Loading Paper” (→P.2-9)

Check if paper is jammed.

“Clearing Jams” (→P.7-2)

Turn OFF the power switch of the machine, wait for more than 10 seconds, and then turn it ON. If the problem is solved, the
Error indicator will turn off and the display will return to standby mode. If the Error indicator keeps blinking, unplug the power
cord and contact your local authorized Canon dealer or the Canon help line.

If there is no problem

7-9

Does a message appear on the display?

If an error message appears on the display, refer to the following section to locate the appropriate corrective action.

“Display Message” (→P.7-7)

Print the transmission management report to see if any errors are listed.

e-Manual → Basic Operation → Printing a List → Printing a Communication Management Report

If there is no problem

If You Cannot Solve a Problem

Troubleshooting

See “Troubleshooting” in the e-Manual, then solve the problem.

7-10

If a Power Failure Occurs

The machine cannot be used while power supply is cut off.

NOTE

Charging the built-in battery

It takes approximately 24 hours to fully charge the built-in battery after the machine is turned ON.
If the built-in battery has not been charged fully charged, documents stored in the memory may not be properly backed up.

Troubleshooting

7-11

If You Cannot Solve a Problem

Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the
information in this chapter, contact Canon Customer Care
Center at 1-800-OK-CANON Monday through Friday between
the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is
also available 24 hours a day at the website http://www.
canontechsupport.com.

Please have the following information ready when you
contact Canon:

• Product name (imageCLASS D550)

• Serial number (a character string which consists of three
alphabets and a 5-digit number and is indicated on the
rating label located on the rear side of the machine)

Rating label

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer technical
support options*:

* Support program specifics are subject to change without notice.

• For step-by-step troubleshooting, e-mail technical support,
the latest driver or document downloads, and answers to
frequently asked questions, visit
http://www.canon.ca/

• Free live technical support 9 A.M. to 8 P.M. EST Monday
through Friday (excluding holidays) for products still under
warranty 1-800-OK-CANON

• For the location of the authorized service facility nearest
you, visit http://www.canon.ca/ or 1-800-OK-CANON

• If the problem cannot be corrected by using one of the
above technical support options, repair options are
available at the time of your call to the live technical
support number above or via the website at
http://www.canon.ca/

* Support program specifics are subject to change without notice.

Please have the following information ready when you
contact Canon:

• Product name (imageCLASS D550)

• Serial number (a character string which consists of three
alphabets and a 5-digit number and is indicated on the
rating label located on the rear side of the machine)

Troubleshooting

• Place of purchase

• Nature of problem

• Steps you have taken to solve the problem and the results

If the machine makes strange noises or emits smoke or
odd odor

Turn OFF the power switch immediately, disconnect the
power cord, and contact Canon Customer Care Center.
Do not attempt to disassemble or repair the machine
yourself.

WARNING

IMPORTANT

If you attempt to repair the machine by yourself

It may void the limited warranty.

Rating label

• Place of purchase

• Nature of problem

• Steps you have taken to solve the problem and the results

WARNING

If the machine makes strange noises or emits smoke or
odd odor

Turn OFF the power switch immediately, disconnect the
power cord, and contact Canon Customer Care Center.
Do not attempt to disassemble or repair the machine
yourself.

7-12

IMPORTANT

If you attempt to repair the machine by yourself

It may void the limited warranty.

Print Result Is Not Good

NOTE

Contacting your local authorized Canon dealer

If a problem that is not indicated in the e-Manual occurs, if none of the suggested measures solve the problem, or if you cannot determine the
problem, contact your local authorized Canon dealer.

Paper Curls

Perform one of the following solutions according to the cause.

<Cause 1> Damp paper is used.

Solution 1

Solution 2

Solution 3

<Cause 2> Appropriate paper is not being used.

Solution

Replace the paper with new paper in an unopened package.

“Paper Requirements” (→P.2-6)

Perform the following procedure in the printer driver when you are using plainpaper (60 to 90 g/m2).

1. Display the [Page Setup] tab.

2. Set [Paper Type] to [Plain Paper L].

Change the <Special Mode V> settings from the operation panel.

e-Manual → Maintenance → Special Mode

The level of improvement according to the setting option is as following.

<Off> → <Mode 1> → <Mode 2> → <Mode 3>
(low) (high)

* Change of paper type or environment may reduce the curl or wrinkle problem, even without changing the setting.
* This setting is available when

• the <Paper Size> is set to <B5>, <A5>, <STMT>, or <EXEC>

• the <Paper Type> is set to <Plain (16 lb Bond-24 lb Bond)>, <Plain L (16 lb Bond-24 lb Bond)>, <Recycled>,
<Color>, <Rough 1 (16 lb Bond-24 lb Bond)>, or <Envelope>

* As you select an option that has higer effect, printing speed becomes slower.

Replace the paper with which can be used with this printer.

“Paper Requirements” (→P.2-6)

Paper Creases

Troubleshooting

Perform one of the following solutions according to the cause.

7-13

<Cause 1> The paper is not loaded properly.

Solution

Load the paper properly.

“Loading Paper” (→P.2-9)

<Cause 2> Damp paper is used.

Solution

<Cause 3> Appropriate paper is not being used.

Solution

<Cause 4> There is a foreign object inside the printer.

Solution

<Cause 5> Depending on the paper type or the operating environment, the paper may be creased.

Solution

Troubleshooting

Replace the paper with new paper in an unopened package.

“Paper Requirements” (→P.2-6)

Replace the paper with which can be used with this printer.

“Paper Requirements” (→P.2-6)

Remove the foreign object inside the printer.

Change the <Special Mode V> settings from the operation panel.

e-Manual → Maintenance → Special Mode

The level of improvement according to the setting option is as following.

<Off> → <Mode 1> → <Mode 2> → <Mode 3>
(low) (high)

* Change of paper type or environment may reduce the curl or wrinkle problem, even without changing the setting.
* This setting is available when

• the <Paper Size> is set to <B5>, <A5>, <STMT>, or <EXEC>

• the <Paper Type> is set to <Plain (16 lb Bond-24 lb Bond)>, <Plain L (16 lb Bond-24 lb Bond)>, <Recycled>,
<Color>, <Rough 1 (16 lb Bond-24 lb Bond)>, or <Envelope>

* As you select an option that has higer effect, printing speed becomes slower.

Printing Is Uneven

Perform one of the following solutions according to the cause.

<Cause 1> Paper is too moist or Too dry.

Solution

<Cause 2> Toner is nearly out.

Solution

<Cause 3> The drum in the toner cartridge is deteriorated.

Replace the paper with new paper in an unopened package.

“Paper Requirements” (→P.2-6)

To view the solution, refer to the following.

“Replacing the Toner Cartridge” (→P.6-9)

7-14

Solution

Replace the toner cartridge with a new one.

“Replacing the Toner Cartridge” (→P.6-9)