Cambridge SoundWorks 18-602788EN-GB User Manual
Avaya one-X™ Mobile User Guide for iPhone
18-602788EN-GB
Issue 1
February 2008
© 2008 Avaya Inc.
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Contents
Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Log in for first-time use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Create a bookmark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About Avaya one-X Mobile Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Access the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About the Avaya one-X Mobile Home screen . . . . . . . . . . . . . . . . . . . . . 13
Making Calls Using the Call Back Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Overview of the Avaya one-X Mobile Call Back Feature . . . . . . . . . . . . . . . . . 16
Make a call from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Make a call from your New Voicemail inbox . . . . . . . . . . . . . . . . . . . . . . . . 17
Make a call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Make a call from your Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Make a call from the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 19
Make a call from a Quick Entry number . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Switch from your iPhone to your office phone . . . . . . . . . . . . . . . . . . . . . . 21
Switch from your office phone to your iPhone . . . . . . . . . . . . . . . . . . . . . . 22
Managing Incoming Calls Using the Send Calls Feature . . . . . . . . . . . . . . . . . . . 23
About Send Calls Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Select the phones to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . 24
Set a Quick Entry number to which calls are routed . . . . . . . . . . . . . . . . . . . 25
Send all calls to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Route calls as defined by Automatic by Schedule . . . . . . . . . . . . . . . . . . . . 26
Listening to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Listen to a new voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Listen to a saved voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Save a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Delete a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Save a contact to your Phonebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Send an e-mail to a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Avaya one-X™ Mobile User Guide for iPhone February 2008 3
Contents
Using the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
View the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Delete a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Save a contact to your Phonebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Managing voicemail from the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Listen to a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . 33
Save a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . . 34
Delete a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . 34
Using the Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
View your Phonebook contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Search your Phonebook for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Add a Phonebook contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Delete a Phonebook contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Edit a Phonebook contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Change VIP status of a Phonebook contact . . . . . . . . . . . . . . . . . . . . . . . . 40
Send an e-mail to a Phonebook contact . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Change the Block setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Search Corporate Directory for contact . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Save a Directory contact to your Phonebook . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the Avaya one-X Mobile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Change the Corporate Voicemail extension . . . . . . . . . . . . . . . . . . . . . . . . 45
Change the Voicemail Notification setting. . . . . . . . . . . . . . . . . . . . . . . . . 46
Change the Call Back setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Change the Sort Order setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Change the Call Back Delay setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
4 Avaya one-X™ Mobile User Guide for iPhone February 2008
Initial Setup
From your iPhone, you use the Safari web browser to access the Avaya one-X™ Mobile
application that resides on your corporate server. Before you can use the Avaya one-X Mobile
application, you must set up your account. This chapter provides the procedure to set up your
account and to log in to your corporate server the first time you open Avaya one-X Mobile on
your iPhone.
Prerequisites
Before you set up your Avaya one-X Mobile account, you must:
● Ensure your mobile phone service is enabled for data service. The Avaya one-X Mobile
client uses the carrier’s data channel to communicate information to and from the iPhone.
To protect yourself fro m unexp ected data charges, also ensure that your data se rvice plan
provides for unlimited data usage at a fixed rate. Also, when you are travelling, familiarise
yourself with the data roaming charges imposed by other mobile carriers.
● Know your mobile carrier , mobile device manufacturer (Apple) and model na me (iPhone or
iTouch).
● Know the URL or IP address of the Avaya one-X Mobile server.
● Be familiar with the basic operation of your iPhone including opening the Safari web
browser, navigating to web pages and adding bookmarks.
Set up your account
Before you begin using Avaya one-X Mobile on you r iPhone, you must log in to the A vaya one-X
Mobile Web site from your PC and set up your account. The procedures to log in to the Avaya
one-X Mobile Web site for the first time and set up your account are provided in this section.
You will need to know the following information in order to successfully set up your account:
● your corporation’s Avaya one-X Mobile Web site address or URL (for example,
oneXMobile.yourcompanyname.com/iPhone)
● your corporate computer username and password
● unique ID for your desk phone (required only for shared extensions; appears on your desk
phone screen)
Avaya one-X™ Mobile User Guide for iPhone February 2008 5
Initial Setup
● your Unity Connections username and password (required only if your corporate voicemail
● your Avaya Modular Messaging mailbox password (required only if your corporate
● phone number of the mobile phone you want to use with Avaya one-X Mobile
● mobile phone carrier
● mobile phone manufacturer (Apple)
● mobile phone model (iPhone or iTouch)
To log in to the Avaya one-X Mobile Web site for the first time and set up your account:
1. Open the web browser on your PC.
2. Using http or https as advised by your system administrator, go to your corporate URL for
3. In the Username field, enter your corporate computer username.
4. In the Password field, enter your corporate computer password.
system uses Unity Connections)
voicemail system uses Avaya Modular Messaging)
the Avaya one-X Mobile Server.
The Avaya one-X Mobile Web site login page appears.
5. Click the Log In button.
6. Enter the Modular Messaging password or Cisco PIN.
The End User Licence Agreement appears.
7. Read the licence agreement, and then click the Accept button.
8. Perform one or more of the following steps:
● If you have a shared phone extension, you are prompted to identify your desk phone.
Select the option that exactly matches the message on the screen of you r desk phone,
and then click the OK button.
● If your corporate voicemail system uses Unity Connection, you are prompted for the
Unity Connection username and password. Enter the Unity Connection username and
password, and then click the OK button.
The Avaya one-X Mobile Setup page appears.
9. Enter your 10-digit mobile phone number, and then click the Next button.
10. Select your mobile carrier from the drop-down menu, and then click the Next button.
11. Select Apple from the manufacturer drop-down menu, and then click the Next button.
12. Select iPhone or iTouch from the mobile model drop-down menu, and then click the Next
button.
13. Select your operating system from the drop-down menu, and then click the Next button.
The Avaya one-X Mobile Web Home page appears. See the Avaya one-X™ Mobile Web
User Guide, document number 18-602150EN-GB, for more information.
6 Avaya one-X™ Mobile User Guide for iPhone February 2008
Log in for first-time use
Note:
Note:
The first time you use the Avaya one-X Mobile application on your iPhone, you must log in with
your corporate computer username and password.
Note: Before you can log in to the Avaya one-X Mobile application on your iPhone, you
must set up your account on Avaya one-X Mobile Web. If you have not done so
already, see Set up your account
To log in for the first time:
1. Open the Safari web browser on your iPhone.
2. Tap the address field at the top of the screen, and enter the URL or IP address of your
corporation’s Avaya one-X Mobile server.
Note: See your system administrator for the URL for the Avaya one-X Mobile server.
3. Tap the Username field, and enter your corporate computer username.
Log in for first-time use
on page 5.
4. Tap the Password field, and enter your corporate computer password.
5. Tap Done to dismiss the keyboard.
6. Tap LogIn.
The Avaya one-X Mobile Home screen appears, as shown on page 12.
7. Create a bookmark for this web page so you can quickly navigate to it the next time without
having to type the address. See Create a bookmark
on page 8.
Avaya one-X™ Mobile User Guide for iPhone February 2008
7
Initial Setup
Note:
Create a bookmark
You can create a bookmark or a web clip bookmark icon for the Avaya one-X Mobile web page
so you can quickly navigate to it the next time without having to type the address. The web clip
bookmark icon adds an Avaya one-X Mobile icon on the iPhone home screen.
To create a bookmark or a web clip bookmark icon:
1. Follow steps 1 to 6 in L
og in for first-time use on page 7.
The Avaya one-X Mobile Home screen appears.
2. Do one of the following:
● To create a bookmark in the web browser for this web page:
a. Tap + on the bottom navigation bar of the Safari browser window.
b. Tap Add Bookmark.
c. Tap Save.
● To create a web clip bookmark icon on the iPhone home screen for this web page:
a. Tap + on the bottom navigation bar of the Safari browser window.
b. Tap Add to Homescreen.
c. Tap Add.
Note: The + bookmark feature is only available on iPhones that are running Apple
system software version 1.1.3 or above.
8 Avaya one-X™ Mobile User Guide for iPhone February 2008
Getting Started
Avaya one-X Mobile equips your iPhone with access to your company’s phone system.
Regardless of your work location, you can receive and make calls to and from your office phone
number, review voicemail messages in any order, look up information in your company’s
corporate directory and even block calls from everyone but the people you want to hear from
most.
Avaya one-X Mobile includes Avaya one-X Mobile Web, a site hosted by your company’s
network that provides additional features to help you manage your work calls, availability and
voicemail messages. This user guide describes how to use Avaya one-X Mobile. For more
information about Avaya one-X Mobile Web, see About Avaya one-X Mobile Web
and the Avaya one-X™ Mobile Web User Guide, document number 18-602150EN-GB.
Key Features
Avaya one-X Mobile provides the following key features:
on page 11
● Visual Voicemail — Visual Voicemail provides many of the best features of e-mail to the
review and management of your office voicemail. Both the new and saved voicemail
inboxes show the current state of the messages left in your office voicemail account. You
can review in any order, listen to, save or delete voicemail messages in the Avaya one-X
Mobile application. You can save the caller’s phone number and mark them as a VIP in
your Phonebook. You can also send an e-mail from the new or saved voicemail inbox to a
contact who has left you a message. Th e vo icemail in th e Avaya one-X Mobile application
is a reflection of the voicemail on your office phone. Any change made to the office
voicemail is reflected in both the Avaya one-X Mobile application and in your office
voicemail. See Listening to V
● Corporate Directory, Phonebook and Block — You can wirelessly search your
Corporate Directory from your iPhone and add corporate contact information to your
Phonebook. In your Phonebook, you can designate key contacts—colleagues, clients,
friends or family members—as VIPs. When the Block feature on the Avaya one-X Mobile
Home screen is set to ON, VIPs ring through while all other callers are sent directly to your
office voicemail. When set to OFF, no calls are blocked. All calls, including those from
non-VIPs, ring through.See Using the Corporate Directory
Phonebook on page 37 for more information.
oicemail on page 27 for more information.
on page 43 and Using the
Avaya one-X™ Mobile User Guide for iPhone February 2008 9
Getting Started
● Send Calls — The Send Calls feature routes all calls coming into your work number to
● Call Log — The Call Log shows detailed information about calls to and from your work
● Call Back — The Avaya one-X Mobile Call Back feature allows you to place a call from
one or more phones of your choice. With this feature, you need only one work phone
number—rather than a home number, office number and hotel number while on business
trips—to receive all your personal and business calls. When you are particularly busy, you
can choose to send all work calls directly to your office voicemail system. Voicemail
messages are left on your office voicemail system, not on the iPhone voicemail system.
The Send Calls feature can also route calls to different phones automatically according to
a schedule you define in Avaya one-X Mobile Web. See Managing Incoming Calls Using
the Send Calls Feature on page 23 for more information.
phone number, information that is especially useful if you bill directly for your time. From
the Call Log, you can also add contact information directly to your Phonebo ok for use with
the VIP and Block features, or directly initiate an Avaya one-X Mobile call to any caller or
number you have called. See Using the Call Log
on page 31 for more information.
any phone through your office phone system. This feature provides the following
advantages:
-
Your caller ID is always your work phone number, regardless of the phone you are
calling from—such as your mobile, home, hotel room or client’s conference room
phones.
-
All calls placed using the Avaya one-X Mobile Call Back feature appear in your Call
Log, making tracking and billing easier.
-
You can use any phone and still benefit from special rate plans for calls made from
your office phone system.
See Making Calls
Using the Call Back Feature on page 15 for more information.
10 Avaya one-X™ Mobile User Guide for iPhone February 2008
About Avaya one-X Mobile Web
Avaya one-X Mobile Web extends the features of Avaya one-X Mobile by taking advantage of
the larger computer screens and faster network connections available with laptop computers
and desktop computers. Changes you make to settings, voicemail messages, calls and contact
information on Avaya one-X Mobile Web will appear on Avaya one-X Mobile, and vice versa.
You have already used Avaya one-X Mobile Web to sign up for the A vaya one-X Mobile service.
Avaya one-X Mobile Web also provides additional features not available in Avaya one-X Mobile.
They are the ability to:
● Forward voicemail messages via e-mail
● Create and edit settings in Automatic by Schedule — a feature that manages your
incoming calls according to a schedule you define
For more information about Avaya one-X Mobile Web, see the Avaya one-X™ Mobile Web User
Guide, document number 18-602150EN-GB.
About Avaya one-X Mobile Web
About this Guide
The procedures provided in this guide assume you are familiar with the basic operation of your
iPhone including using the iPhone buttons and touchscreen, opening the Safari web browser
and navigating to web pages. For information about how to perform these tasks, see the user
guide that came with your iPhone.
Avaya one-X™ Mobile User Guide for iPhone February 2008
11
Getting Started
Note:
Access the Application
To access the Avaya one-X Mobile application, do one of the following:
● To open the application using the web page bookmark:
1. Open the Safari web browser on your iPhone.
The last web page you viewed appears.
2. Tap the bookmark icon at the bottom of the screen.
3. Tap the bookmark for one-X Mobile.
The Avaya one-X Mobile Home screen appears.
● To open the application using the web clip bookmark icon, tap the one-X Mobile icon on
the iPhone home screen.
The Avaya one-X Mobile Home screen appears.
Note: If you did not create a bookmark or web clip bookmark icon the first time you
logged in to Avaya one-X Mobile, see Create a bookmark
on page 8.
12 Avaya one-X™ Mobile User Guide for iPhone February 2008
About the Avaya one-X Mobile Home screen
The Home screen shows:
● Logout button — logs you out of the Avaya one-X Mobile application. The next time you
access the application, you will be prompted for your corporate computer username and
password.
● Call Back button — opens an Avaya one-X Mobile Call Back screen from which you can
make a call using the Call Back feature.
● Phonebook — opens the Avaya one-X Mobile Phonebook.
● Directory — allows you to wirelessly search your Corporate Directory from your
iPhone.
● Call Log — opens the Avaya one-X Mobile Call Log.
● Saved VM — opens the Saved Voicemail inbox.
● Refresh — updates all application data, inboxes and contacts.
● New Voicemail — shows the number of new voicemail messages in the New Voicemail
inbox.
Access the Application
● Block — shows the current Block setting.
● Send Calls to — lists the phones currently designated to ring when a call comes in to your
office phone.
-
If you have chosen to send all calls to voicemail, Direct to Voicemail appears and all
calls, including those from VIPs, are sent directly to voicemail. Your phone will not ring.
-
If you have chosen to manage your Send Calls destinations according to a schedule
you define through the Avaya one-X Mobile Web application, Auto by Schedule
appears.
● — shows the Setup options which allow you to change settings on your iPhone such
as your contact sort order or voicemail notification preference.
By scrolling up above the Avaya one-X Mobile application, you can view the Safari browser
controls. You may sometimes find it necessary to tap the Safari browser refresh button if poor
network connections or software upgrades cause the A vaya one-X Mobile application to present
incomplete data.
Avaya one-X™ Mobile User Guide for iPhone February 2008
13
Getting Started
14 Avaya one-X™ Mobile User Guide for iPhone February 2008
Making Calls Using the Call Back Feature
When you make a call from your iPhone using the Avaya one-X Mobile application, instead of
placing the call through the mobile carrier, you use the Avaya one-X Mobile Call Back feature.
The Call Back feature uses your office phone system (or PBX) as a bridge between the phone
you want to use and the number you want to call. Although the phone you most frequently use
will probably be your iPhone, you can use any of the phones included in your list of Send Calls
destinations. See Managing Incoming Calls Using the Send Calls Feature
information about the Send Calls feature. In addition, the Call Back feature also provides Quick
Entry, a feature that allows you to place a call from a phone that you want to use immediately,
but are unlikely to use frequently in the future, for example, a direct-dial hotel room phone or a
phone in a client’s meeting room.
You can make a call using the Call Back feature from the following locations within the Avaya
one-X Mobile application:
● Home screen
● New Voicemail inbox
● Saved Voicemail inbox
● Call Log
on page 23 for more
● Phonebook
● Corporate Directory search results
You begin a call by tapping either the Call Back or Call command, depending on where you
initiate the call. On the Avaya one-X Mobile Home screen, the Call Back command allows you
to make an ad hoc call back by entering the number you wish to call. From other locations when
the Call Back command is selected, the number to be called is associated with the Voicemail,
Call Log or contact entry that was highlighted when you selected Call Back. Once you have
initiated the call, you are prompted to select the phone you want to use for this call. Although
this will usually be your iPhone, it can be any phone. The selected phone rings. You answer the
phone and press the 5 key, and then the call is connected. See Overview of the Avaya one-X
Mobile Call Back Feature on page 16 for a further description of the Avaya one-X Mobile Call
Back feature.
Avaya one-X™ Mobile User Guide for iPhone February 2008 15
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