Cadillac Escalade ESV 2011 Warranty
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Cadillac Limited Warranty and Owner Assistance Information - 2011
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
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Cadillac Limited Warranty and Owner Assistance Information - 2011
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
© 2010 Cadillac Motor Car Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,
GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors LLC.
Part No. 25966010 A First Printing
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Cadillac Limited Warranty and Owner Assistance Information - 2011
2011 Cadillac Limited Warranty and
Owner Assistance Information
Important Message to
Owners... . . .. . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an
Alternative Dispute
Resolution Program . . . . . . . . . . . 1
Warranty Service – United
States and Canada . . . . . . . . . . . . 1
Warranty Coverage at a
Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited
Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
Emission Control System
Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
Cadillac DTS Protection
Series . . . . . . . . . . . . . . . . . . . . . . . . 10
What Is Not Covered . . . . . . . . . . 10
Cadillac Escalade Hybrid
Warranty . . . . . . . . . . . . . . . . . . . . . 14
What is Covered . . . . . . . . . . . . . . . 15
What is Not Covered . . . . . . . . . . . 15
Things to Know About the New
Vehicle Limited Warranty . . . . 16
Warranty Repairs –
Component Exchanges . . . . . . 16
Warranty Repairs – Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service .. . . . . . . . . . . . . . . . . . . 16
6.6L DURAMAX
Engine Components . . . . . . . . . . 16
Aftermarket Engine
Performance Enhancement
Products and Modifications . . . 17
After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 18
®
Diesel
Vehicle Operation and Care .. . 18
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 18
Chemical Paint Spotting . . . . . . . 18
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 18
Touring Owner Service –
Foreign Countries . . . . . . . . . . . . 19
Warranty Service – Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 19
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Recreation Vehicle and
Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 21
Noise Emissions Warranty
for Light Duty Trucks
Over 10,000 LBS Gross
Vehicle Weight
Rating (GVWR) Only . . . . . . . . . . 21
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Cadillac Limited Warranty and Owner Assistance Information - 2011
2011 Cadillac Limited Warranty and
Owner Assistance Information
Emission Control Systems
Warranty .. . . . . . . . . . . . . . . . . . . . . 22
What Is Covered . . . . . . . . . . . . . . . 22
How to Determine the
Applicable Emissions
Control System Warranty . . . . . 22
Federal Emission Control
System Warranty . . . . . . . . . . . . . 22
California Emission Control
System Warranty . . . . . . . . . . . . . 24
Emission Warranty
Parts List . . . . . . . . . . . . . . . . . . . . . 28
Replacement Parts . . . . . . . . . . . . 32
Maintenance and Repairs . . . . . . 32
Claims Procedure . . . . . . . . . . . . . . 33
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 34
State Warranty
Enforcement Laws . . . . . . . . . . . 36
Warranty Information for
California Only . . . . . . . . . . . . . . . 37
Special Coverage Adjustment
Programs Beyond the
Warranty Period .. . . . . . . . . . . . . 38
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . 39
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . 40
Online Owner Center . . . . . . . . . . 41
Cadillac Owner
Center (U.S.) —
www.cadillacownercenter.com . . 41
My GM Canada (Canada) —
www.gm.ca . . . . . . . . . . . . . . . . . . . 41
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . 42
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 43
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Cadillac Limited Warranty and Owner Assistance Information - 2011
Important Message to Owners... 1
GM's Commitment
GM is committed to assuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter
a problem that is not resolved
during or after the limited warranty
period, talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period
has expired when the problem
results from a defect in material
or workmanship. These instances
will be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction,
follow the Customer Satisfaction
Procedure on page 34.
We thank you for choosing GM.
GM Participation in an Alternative Dispute Resolution Program
See Customer Satisfaction
Procedure on page 34 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which GM
participates.
Warranty Service – United
States and Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can
be made to your GM vehicle.
GM requests that the vehicle be
returned to the selling dealer for
all warranty repairs. If a situation
or event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make
the warranty repairs. However, in
the event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the Customer Assistance
Offices on page 39. If you are
unable to return to the selling
dealer, contact a GM dealer in the
United States or Canada for
warranty service.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper
(Includes Tires)
.
Coverage is for the first 4 years
or 50,000 miles, whichever
comes first.
Powertrain
.
Coverage is for the first 5 years
or 100,000 miles, whichever
comes first.
Sheet Metal
.
Corrosion coverage is for the
first 4 years or 50,000 miles,
whichever comes first.
.
Rust-through coverage is for the
first 6 years, unlimited mileage.
6.6L DURAMAX
®
Diesel Engine
(If Equipped)
.
Coverage is for 5 years or
100,000 miles, whichever
comes first.
Emission Control System Warranty
For light duty trucks, see “How to
Determine the Applicable Emissions
Control System Warranty” under
Emission Control Systems Warranty
on page 22 for more information.
Federal
.
Gasoline Engines
‐ Defects and performance
for cars and light duty truck
emission control systems are
covered for the first 2 years
or 24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
4 years or 50,000 miles
defects in material or
workmanship continue to
be covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are
covered for the first 8 years
or 80,000 miles, whichever
comes first.
‐ Defects and performance for
heavy duty truck emission
control systems are covered
for the first 5 years or
50,000 miles, whichever
comes first.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
Warranty Coverage at a Glance 3
.
6.6L DURAMAX®Diesel
Engines are covered for the
first 5 years or 50,000 miles,
whichever comes first.
California
.
Gasoline Engines
‐ Defects and performance
for cars and trucks with light
duty or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems
are covered for the first
7 years or 70,000 miles,
whichever comes first.
.
6.6L DURAMAX®Diesel
Engines
‐ Defects and performance for
the emission control systems
are covered for the first
5 years or 50,000 miles,
whichever comes first.
‐ Specified components for the
emission control system are
covered for the first 7 years
or 70,000 miles, whichever
comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems Warranty
on page 22.
Noise Emissions
.
Coverage is for applicable
vehicles weighing over
10,000 lbs based on the Gross
Vehicle Weight Rating (GVWR)
only, for the entire life of the
vehicle.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
4 New Vehicle Limited Warranty
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect related to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new
or remanufactured parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and
request the needed repairs.
A reasonable time must be allowed
for the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered
for 4 years or 50,000 miles,
whichever comes first, except for
other coverages listed here under
“What Is Covered” and those items
listed under “What Is Not Covered”
later in this section.
Powertrain Coverage
The powertrain is covered for
5 years or 100,000 miles, whichever
comes first, except for other
coverages listed here under “What
is Covered” and those items listed
under “What is Not Covered” later in
this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses, lines and radiators.
Also included are all actuators and
electrical components internal
to the engine (i.e.: Active Fuel
Management Valve Lifter Oil
Manifold, etc.) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger and
supercharger. Timing belts are
covered until the first scheduled
maintenance interval.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
New Vehicle Limited Warranty 5
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes: All internally lubricated
parts, case, torque converter,
mounts, seals and gaskets as
well as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).
Exclusions: Excluded from
the powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring and
electrical connectors. Also excluded
are the clutch and pressure plate
as well as any Transmission
Control Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions: Excluded from
the powertrain coverage are
transfer case cooling lines, hoses,
radiator, sensors, wiring, electrical
connectors as well as the transfer
case control module and/or module
programming.
Drive Systems Coverage
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts
and universal joints. All mounts,
supports, seals, gaskets as well as
any electrical components internal
to the drive axle. Also covered are
any actuators directly connected to
the drive axle (i.e.: front differential
actuator, etc.).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and
rear hub bearings, locking hubs,
drive system cooling, lines, hoses,
radiator, sensors, wiring and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
6 New Vehicle Limited Warranty
Tire Coverage
The tires supplied with your vehicle are covered by General Motors against
defects in material or workmanship under the bumper-to-bumper warranty
coverage. For vehicles within the bumper-to-bumper warranty coverage,
defective tires will be replaced on a pro rata adjustment basis according to
the following mileage-based schedule:
Mileage Replacement Percentage Covered
0-12,000 100%
12,001-36,000 Sliding scale starting at 67% at
12,001, proportionately falling
(1.96%/1,000 miles) to 20% at
36,001-50,000 20% (Buick and Cadillac Only)
36,001+ 0% (Chevrolet and GMC Only)
50,001+ 0% (Buick and Cadillac Only)
by GM
36,000 miles
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Cadillac Limited Warranty and Owner Assistance Information - 2011
Examples:
New Vehicle Limited Warranty 7
Miles Coverage
6,000 100%
12,000 100%
12,001 67%
18,000 55.25%
24,000 43.5%
30,000 31.75%
36,000 20%
48,000 20% Buick and Cadillac
(0% Chevrolet and GMC)
This schedule applies to the price of
the tires only. GM will cover 100% of
the cost to mount and balance the
tires replaced under warranty for
the full bumper-to-bumper warranty
period.
After your New Vehicle Limited
Warranty expires, you may still have
pro-rated warranty coverage on your
original equipment tires by the tire
manufacturer. Contact your GM
dealer or the tire manufacturer of
the brand of tires on your vehicle for
more information. The following is a
list of current tire manufacturer's
websites and toll-free customer
assistance numbers.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
8 New Vehicle Limited Warranty
Tire Companies
Company Website Toll-Free Number
Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644
Continental/General
Goodyear/Dunlop
Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435
Hankook www.hankooktireusa.com
Kumho www.kumhousa.com 1-800-445-8646
Pirelli www.us.pirelli.com 1-800-747-3554
Maxxis www.maxxis.com 1-866-509-7067
www.generaltire.com
www.continentaltire.com
www.goodyeartires.com
www.dunloptires.com
1-800-847-3349
1-800-847-3349
1-800-321-2136
1-877-740-7000 (East)
1-800-426-8252 (West)
When a tire is removed from service
due to a covered warranty condition
under a tire manufacturer's Limited
Warranty Program, you may be
eligible for a tire replacement or a
comparable new tire on a pro-rated
basis.
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any
authorized dealer, are in lieu of
all other remedies or warranties,
expressed or implied, arising
by law or otherwise, including
fitness for a particular purpose
or merchantability.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
New Vehicle Limited Warranty 9
The tire manufacturer's expressly
disclaim liability for indirect,
special, incidental or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost or loss of any kind.*
*Some states do not allow the
exclusion or limitation of incidental
or consequential damages, so the
above limitations or exclusion may
not apply to you.
Accessory Coverages
All GM parts and accessories sold
and permanently installed on a GM
vehicle by a GM Dealer or GM
approved Accessory Distributor/
Installer (ADI) prior to delivery will
be covered under the applicable
portion (Bumper-to-Bumper,
Powertrain, etc.) of the New Vehicle
Limited Warranty. In the event GM
accessories are installed after
vehicle delivery, or are replaced
under the New Vehicle Limited
Warranty, they will be covered, parts
and labor, for the balance of the
applicable portion of the New
Vehicle Limited Warranty, but in
no event less than 12 months/
12,000 miles.
GM accessories sold
over-the-counter, or those not
requiring installation, will continue
to receive the standard GM Dealer
Parts Warranty of 12 months from
the date of purchase, parts only.
GM Licensed Accessories
are covered under the
accessory-specific manufacturer's
warranty and are not warranted
by GM or its dealers.
Notice: This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion: Body sheet metal
panels are covered against rust for
4 years or 50,000 miles, whichever
comes first.
Rust-Through: Any body sheet
metal panel that rusts through, an
actual hole in the sheet metal, is
covered for up to 6 years, unlimited
mileage.
Important: Cosmetic or surface
corrosion, resulting from stone
chips or scratches in the paint,
for example, is not included in
sheet metal coverage.
Towing
Towing is covered to the nearest
Cadillac dealer if your vehicle
cannot be driven because of a
warranted defect.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
10 New Vehicle Limited Warranty
6.6L DURAMAX®Diesel Engine
Coverage
For trucks equipped with a
6.6L DURAMAX
®
Diesel Engine,
the diesel engine, except those
items listed under “What Is Not
Covered” later in this section,
is covered for 5 years or
100,000 miles, whichever comes
first. For additional information,
refer to Things to Know About the
New Vehicle Limited Warranty on
page 16. Also refer to the
appropriate emission control system
warranty for possible additional
coverages.
Cadillac DTS Protection Series
The Cadillac DTS Protection Series
is protected by GM's warranty
coverage, with the exception of the
transparent glass. See Warranty
Coverage at a Glance on page 2 for
more information. The transparent
armor glass in your vehicle is
covered under warranty for 2 years
or 25,000 miles, whichever occurs
first. The glass can delaminate due
to excessive scratches to the inner
polycarbonate surface, extended
exposure to sunlight and high heat,
or if the windows are deep tinted.
In such instances, the glass
warranty may be voided. The GM
new vehicle limited warranty covers
all work performed by the armoring
upfitter, so there is no need to deal
directly or separately with the
upfitter for correction of any
problems associated with the
armoring or any of its special
components during the warranty
period.
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is
not covered. Road hazard damage
such as punctures, cuts, snags,
and breaks resulting from pothole
impact, curb impact, or from
other objects and tire wear
due to misalignment beyond the
maintenance period is not covered.
Also, damage from improper
inflation, overloading, spinning,
as when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision or fire, vandalism or
misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
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Cadillac Limited Warranty and Owner Assistance Information - 2011
Damage Due to Bedliners
Owners of trucks with a bedliner,
whether after-market or factory
installed, should expect that with
normal operation the bedliner will
move. This movement may cause
finish damage. Therefore, any
damage caused by the bedliner is
not covered under the terms of the
New Vehicle Limited Waranty.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.
Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle
.
Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
New Vehicle Limited Warranty 11
.
Alteration, modification,
or tampering to the vehicle,
including, but not limited to
the body, chassis, powertrain,
driveline, or other components
after final assembly by GM.
.
Coverages do not apply
if the odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
.
Installation of non-GM
(General Motors) parts
.
Water or fluid contamination
.
Damage resulting from hail,
floods, windstorms, lightning and
other environmental conditions
.
Alteration of glass parts by
application of tinting films
Important: This warranty is void on
vehicles currently or previously titled
as salvaged, scrapped, junked,
or otherwise considered a total loss.
Damage or Corrosion Due
to Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See “Chemical Paint
Spotting” under Things to Know
About the New Vehicle Limited
Warranty on page 16.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure
to use or maintain proper fluids,
or maintain fluids between
recommended maintenance
intervals, fuel, lubricants,
or refrigerants recommended in
the owner manual is not covered.
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