Cadillac Escalade 2002 Warranty
IMPORTANT
This booklet contains important
information about the vehicle’s
warranty coverage. It also explains
Owner Assistance Information
and GM’s Participation in
an Alternative Dispute
Resolution Program.
Keep this booklet with your vehicle
and make it available to a Cadillac
dealer if warranty work is needed.
Be sure to keep it with your vehicle
when you sell it so future owners will
have the information.
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered
or Put in Use:
. X
Month Day Year
Owner’s Name
Street Address
City & State
Vehicle Identification Number (VIN):
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Have you purchased the Genuine GM Protection
Plan? The GM Protection Plan may be purchased
within specific time/mileage limitations. See the
information request form on page 31 of this
booklet. Remember, if the service contract you
are considering to purchase does not have the GM
Protection Plan emblem shown above on it, then
it is not the Genuine GM Protection Plan from
General Motors.
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E
08/31/01 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. GENERAL MOTORS,
GM, CADILLAC, and the CADILLAC em blem are registered trademarks of General Motors Corporation.
Part No. 25729639 B
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2002 Cadillac Warranty and Owner Assistance Information
An Important Message to Cadillac Owners 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Coverage at a Glance 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New Vehicle Limited W arranty
What Is Covered 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What Is Not Covered 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Things You Should Know About the New Vehicle Limited Warranty 12. . . . . . . . . . . . . . . . . . . . . . . . . . .
Emission Control Systems Warranties
1. Federal Emission Control Systems 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. California Emission Control Warranty 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Emission Warranty Parts List 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. Things You Should Know About The Emission Control Systems Warranties 23. . . . . . . . . . . . . . . . . . .
Owner Assistance
Customer Satisfaction Procedure 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GM Participation in an Alternative Dispute Resolution Program 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assistance for T ext Telephone (TTY) Users 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Roadside Assistance 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gold Key Courtesy Transportation 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State Warranty Enforcement Laws 28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special Policy Adjustment Programs 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Assistance Offices 30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GM Protection Plan 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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An Important Message to Cadillac Owners . . .
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Cadillac’s Commitment to You
We are committed to assure your satisfaction with your
new Cadillac.
Your Cadillac dealer also wants you to be completely
satisfied and invites you to return for all your service
needs both during and after the warranty period.
Vehicle Operation and Care
Considering the investment you have made in your
Cadillac, we know you will want to operate and
maintain it properly. We urge you to follow the
maintenance instructions contained in your
owner’s manual.
If you have questions on how to keep your Cadillac
in good working condition, see your Cadillac dealer,
the place many Cadillac customers choose to have their
maintenance work done. You can rely on your Cadillac
dealer to use the proper parts and repair practices.
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Maintenance Records
Retain receipts covering performance of regular
maintenance. Receipts can be very important if a
question arises as to whether a malfunction is
caused by lack of maintenance or a defect in
material or workmanship.
Receipts should be retained in the glove box literature
portfolio. Also, a “Maintenance Record” is provided in
the owner’s manual. All required maintenance items and
the intervals at which each is to be performed are listed in
it as well as an area to apply the validation stamp and the
date, mileage and dealer which performed the service.
Owner Assistance
Your Cadillac dealer is best equipped to provide all your
service needs. Should you ever encounter a problem
during or after the limited warranty period that is not
resolved, talk to a member of dealer management.
Under certain circumstances, General Motors and/or
GM dealers may provide assistance after the limited
warranty period has expired when the problem
results from a defect in material or workmanship.
These instances will be reviewed on a case by case
basis. If your problem has not been resolved to
your satisfaction, follow the Customer Satisfaction
procedures as outlined on page 26 of this booklet.
We thank you for choosing a Cadillac.
Cadillac Motor Car Division
GM Participation in an Alternative Dispute Resolution Program
Starting on page 26 of this booklet, you will also find
information on the voluntary, non-binding Alternative
Dispute Resolution Program in which GM participates.
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Warranty Coverage at a Glance
B
(
)
(includes tires)
Performance
Converters &
Performance
Components
The 2002 warranty coverages are summarized below. Please read pages 7 through 25 for complete details.
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Coverage
umper-to-Bumper
includes tires
Sheet Metal
D
Corrosion
D
Rust-Through
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New Vehicle Limited W arranty
4 YRS/
50,000 MI
6 YRS/
100,000 MI
Emission Control Systems Warranties
Coverage
Federal
D
Defect &
D
Catalytic
Powertrain
Control Module
California
D
Defect &
D
Specified
2 YRS/
24,000 MI
3 YRS/
50,000 MI
4 YRS/
50,000 MI
7 YRS/
70,000 MI
8 YRS/
80,000 MI
Defects in material or workmanship continue to
be covered under the New Vehicle Limited
Warranty Bumper-to-Bumper coverage.
2002 General Motors Corporation New Vehicle Limited Warranty
General Motors Corporation will provide for repairs to the vehicle during the warranty period in accordance with the
following terms, conditions and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided to
the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to correct
any vehicle defect related to materials
or workmanship occurring during the
warranty period. Needed repairs will
be performed using new or
remanufactured parts.
Warranty Period
The warranty period for all coverages
begins on the date the vehicle is first
delivered or put in use and ends at the
expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other coverages
listed here under “What Is Covered”
and those items listed under “What Is
Not Covered” on pages 9, 10 and 1 1.
7
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Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion: Body sheet metal panels are covered
against rust for 4 years or 50,000 miles, whichever
comes first.
Rust-Through: Any body sheet metal panel that rusts
through (an actual hole in the sheet metal) continues to
be covered for up to 6 years or 100,000 miles,
whichever comes first.
NOTE: Cosmetic or surface corrosion (resulting
from stone chips or scratches in the paint, for
example) is not included in sheet metal coverage.
Towing
T owing is covered to the nearest
Cadillac dealer facility if your vehicle
cannot be driven because of a
warranted defect.
Tire Coverage
The tires supplied with your vehicle
are covered against defects in
material or workmanship under the
bumper-to-bumper coverage. Any tire
replaced will continue to be warranted for the
remaining portion of the bumper-to-bumper
coverage period.
Following expiration of the bumper-to-bumper
coverage, tires may continue to be covered under the
tire manufacturer’s warranty. Review the tire
manufacturer’s warranty booklet or consult the tire
manufacturer distributor for specific details.
No Charge
Warranty repairs, including
towing, parts and labor, will be
made at No Charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and request
the needed repairs. A reasonable time
must be allowed for the dealer to
perform necessary repairs.
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What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not
covered. Road hazard damage such
as punctures, cuts, snags, and breaks
resulting from pothole impact, curb
impact, or from other objects is not covered. Also,
damage from improper inflation, spinning (as when
stuck in mud or snow), tire chains, racing, improper
mounting or dismounting, misuse, negligence,
alteration, vandalism, or misapplication is not covered.
Damage Due to Accident, Misuse,
or Alteration
Damage caused as the result of any of
the following is not covered:
D
collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle;
D
misuse of the vehicle such as driving over curbs,
overloading, racing, or other competition. Proper
vehicle use is discussed in the owner’s manual and
maintenance booklet;
D
alteration or modification to the vehicle including
the body, chassis or components after final
assembly by GM. In addition, coverages do not
apply if the odometer has been disconnected, its
reading has been altered, or mileage cannot
be determined.
NOTE: This warranty is void on vehicles currently
or previously titled as salvaged, scrapped, junked,
or totaled.
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