BUFFALO 09101731-0 Users Manual

■ Overview

This chapter describes problems that may occur during operation of the wireless LAN card, possible causes, and solutions for these problems.

Chapter 5

Trouble

shooting

Trouble in

5.1

the Wireless LAN Card Setting

Trouble in

5.2

Communica tion With Wireless LAN Computers

AirStation Related Problems

■ The wireless LAN card installation window

does not appear. .........................................96p

■ The ! mark is attached to the wireless

LAN card icon. ............................................98p

■ The wireless LAN card cannot be removed

from the Windows 2000 computer. ....................98p

■ Communication is disabled when the

wireless LAN card is re-installed

after removal. ..............................................98p

■ When Client Manager is started, the

message "Cannot find a WLI-PCM card"

appears. .....................................................99p

■ The wireless LAN card drivers

cannot be installed. .....................................99p

■ I want to uninstall the wireless LAN

card. ..........................................................100p

■ AirStation cannot be found by

AirStation Manager(when you are

using AirStation). .......................................104p

■

AirStation cannot be found during execution

of the Simple InstallationWizard. ................ 104p

■

The wireless LAN card drivers are

successfully configured in the computer,

but the AirStation is not detected. ................105p

■ Other computers are not listed (during

communication without

the AirStation). .......................................... 106p

■ I want to check the

IP address/MAC address. ..........................111p

■ II do not know how to assign

the IP address. ..........................................113p

Refer to the manual included in AirStation.

5.1 Trouble in the Wireless LAN Card Setting

■ The wireless LAN card installation window does not

appear.

You have verified with the confirmation procedure shown below that the PC card driver is operating normally, but the installation window does not appear after the wireless LAN card is installed.

• Windows Me/98: "Checking the PC card driver" on page 36 in Chapter 3

• Windows 2000: "Checking the PC card driver" on page 73 in Chapter 4

Possible cause ①： The wireless LAN card is not firmly inserted to the

Solution ①： After confirming the connector side of the wireless

Possible cause ②： The wireless LAN card drivers are not correctly

Solution ②： Uninstall the wireless LAN card drivers, and re-

WLI-CF-S11G User’s Manual96

PC card slot on the computer. Alternatively, it is inserted in the reverse direction.

LAN card, completely insert the card.

installed.

install them according to the instructions.

《Re-installing the wireless LAN card drivers》

The following describes the procedure for re-installing the wireless LAN card drivers.

Carefully read the section "I want to uninstall the wireless LAN

card" on page 100, and uninstall the wireless LAN card drivers.

Remove the installed wireless LAN card from your computer.

Follow the instruction below according to your Windows type, and

confirm that the PC card driver is operating normally.

WindowsCE：

You do not have to check the PC card driver.

WindowsMe/98：

"Checking the PC card driver" on page 36.

Windows2000：

See "Checking the PC card driver" on page 73.

Install the wireless LAN card drivers. See the appropriate page

shown below according to you Windows type.

Troubleshooting

WindowsCE：

WindowsMe/98：

Windows2000：

Step 2

See " Installing the wireless LAN card drivers" on

Step 1

page 18 in Chapter 2.

Step 3

See " 　Installing the wireless LAN card drivers" on

Step 1

page 43 in Chapter 3.

Step 3

See " 　Installing the wireless LAN card drivers" on

Step 1

page 79 in Chapter 4.

WLI-CF-S11G User’s Manual 97

■ The ! mark is attached to the wireless LAN card icon.

When the procedure shown below is executed, the ! mark appears next to the wireless LAN card icon.

•"Capter 3　Windows Me/98Settings" " 　Confirming that the

wireless LAN card is normally operating" on page 47 in Chapter 3

•"Capter 4　Windows 2000 Settings" " 　Confirming that the

wireless LAN card is normally operating" on page 82 in Chapter 4

Step 4

Step 1

Step 4

Step 1

Solution： See Solution (2) for the problem "The wireless LAN

card installation window does not appear" on page 96.

■ The wireless LAN card cannot be removed from the

Windows 2000 computer.

When you try to remove the wireless LAN card from your Windows 2000 computer, the message "The device "BUFFALO WLI-PCM-L11G Wireless LAN adapter #2" cannot be stopped because a program is still accessing it." appears.

Possible cause： Client Manager is active.

Solution： Quit Client Manager before removing the wireless

LAN card.

■ Communication is disabled when the wireless LAN

card is re-installed after removal.

Solution： Make the connection settings using Client Manager.

WLI-CF-S11G User’s Manual98

■ When Client Manager is started, the message

"Cannot find a WLI-PCM card " appears.

Possible cause： You are using an old version of Client Manager.

Solution： Uninstall the current Client Manager. Then, install

Client Manager from the "AirStation Driver CD".

For the Client Manager uninstall procedure, see "To uninstall Client Manager" on page 61.

■ The wireless LAN card drivers cannot be installed.

Possible cause： You are using an old version of the "AirStation

Driver CD."

Solution： When installing the wireless LAN card drivers, be

sure to use the "AirStation Driver CD".

Troubleshooting

WLI-CF-S11G User’s Manual 99

■ I want to uninstall the wireless LAN card.

《WindowsCE》

Be sure to remove the wireless LAN card from your Windows CE device before staring the procedure below.

Select [Start]-[Settings]-[System]-[Add/Remove Programs].

1. Tap [BUFFALO WLI-CF-S11G].

2. Tap [Delete].

When the message that confirms removing the wireless LAN

card driver appears, tap [Yes].

Reset the Windows CE device.

For how to reset the Windows CE device, refer to the manual provided with your Windows CE device. Never reset your Windows CE device to the initial setting state as it will delete all data.

《WindowsMe/98》

Confirm that the wireless LAN card is firmly inserted in your Windows computer before starting the procedure below.

Select [Start]-[Settings]-[Control Panel].

Double-click the [System] icon in [Control Panel].

WLI-CF-S11G User’s Manual100

1. Click the [Device Manager] tab.

2. Select "BUFFALO WLI-CF-S11G Wireless LAN Adapter" in [Network Adapters].

3. Click [remove].

If the driver name is not listed in the [Network Adapters], check the [Other devices] list. If "BUFFALO WLI-CF-S11G Wireless LAN Adapter" is listed in [Other devices], follow the steps below.

1. Select "BUFFALO WLI-CF-S11G Wireless LAN Adapter."

2. Click [Remove].

Click [OK].

Click [No].

Double-click the "Network" icon in "Control Panel."

When "BUFFALO WLI-CF-S11G Wireless LAN Adapter"

appears, delete it.

Troubleshooting

Click [OK].

• If the message "Do you want to restart your computer now?" appears, click "No."

WLI-CF-S11G User’s Manual 101

Select [Start]-[Programs]-[Accessories]-[Windows Explorer].

Select [Tools]-[Folder Options], and then click the "View" tab.

1. Select "Show hidden files and folders."

2. Click [OK].

Open the folders "Windows," "INF," and "OTHER" in that order on

the drive with Windows Me/98 installed.

1. Select "MELCO INC.NETS11."

2. Click [Delete].

Exit Windows Me/98. Turn off your computer.

《Windoes2000》

Select [Start]-[Settings]-[Control Panel].

Double-click [System].

Click [Hardware].

Click [Device Manager].

Double-click [Network Adapters].

Right-click "BUFFALO WLI-CF-S11G Wireless LAN Adapter" and

select [uninstall].

When "Confirm Device Removal" appears, click [OK].

WLI-CF-S11G User’s Manual102

Select [Start]-[Programs]-[Accessories]-[Windows Explorer] to

start Explorer.

Select [Tools]-[Folder Options].

Double-click [View].

Select [Show hidden files and folders].

Click the checkbox for [Hide file extensions for known file types]

to remove a check mark.

Click [OK].

Double-click the OEM?.INF files ("?" for a number such as

OEM1.INF) to open in the \WINNT\INF folder on the drive with Windows 2000 installed. Find the file containing the character string "WLI-CF-S11G" from those OEM?.INF files.

The OEM?.INF file with the character string "WLI-CF-S11G" and

the OEM?.PNF ("?" for the same number) are the wireless LAN card drivers. Delete these files.

Troubleshooting

WLI-CF-S11G User’s Manual 103

■ AirStation cannot be found by AirStation Manager

(when you are using AirStation).

AirStation Manager does not allow selecting "File"-"Connect"

Possible cause： You are using an old version of AirStation Manager.

Solution： Uninstall AirStation Manager. Then, install

AirStation Manager from the "AirStation Driver CD" of version 2.00 or later.

■ AirStation cannot be found during execution of the

Simple Installation Wizard.

No window appears to set the MAC address, group name, encryption key, and roaming function for AirStation.

Possible cause： You are using an old version of the Simple

Solution： Start the Simple Installation Wizard using the

Installation Wizard.

"AirStation Driver CD" of version 2.00 or later.

WLI-CF-S11G User’s Manual104

5.2 Trouble in Communication With

Wireless LAN Computers

■ The wireless LAN card drivers are successfully

configured in the computer, but the AirStation is not detected.

Possible cause ①： •The wireless LAN card is not firmly inserted.

•The wireless LAN card driver installation has failed.

Solution ①： See "The wireless LAN card installation window does not

appear" on page 96, and refer to the AirStation manual.

Possible cause ②： You are using an old version of Client Manager.

Solution ②： Uninstall the current Client Manager. Then, install

Client Manager from the "AirStation Driver CD" provided with the WLI-CF-S11G.

When uninstalling the current Client Manager, see the procedure in "To uninstall Client Manager" on page 61 for Windows ME/98 or on page 88 for Windows 2000.

WLI-CF-S11G User’s Manual 105

Troubleshooting

■ Other computers are not listed (during

communication without the AirStation).

You have confirmed on Device Manager that the wireless LAN card is operating normally, but other computers on the network are not listed.

If you are using the AirStation, take measures with the AirStation manual.

Possible cause ①： The wireless LAN card is not operating normally.

Solution ①： See "The wireless LAN card installation window does

Possible cause ②： No password was entered during Windows startup.

Solution ②： Be sure to click [OK] in the user name/password

WLI-CF-S11G User’s Manual106

not appear" on page 96.

(It is assumed that you clicked [Cancel] in the user name/password entry window or pressed the <ESC> key on the keyboard during display of that window.)

entry window displayed during Windows Me/98 startup. If you forget your password, enter another user name, so that a new user name and a new password will be registered in your computer. The password field may be empty, but be sure to click [OK].

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