BT VISION User Manual

Download

Turn it on

Your guide to getting

the best out of BT Vision

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Films to make a song and dance about

Available from just £1.94

Mamma Mia!, available 23 Jan–22 May 2009 © 20 08 Universal Studios. All right s reserved.

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Thanks for choosing BT Vision

Introduction

BT Vision gives you great TV at great value. Just sit back, select and enjoy.

With our On Demand service you’ve got a huge choice of brilliant programmes at the touch of a button like big Hollywood blockbusters and exciting Premier League football. You can also get into fun games and more with our Interactive service.

You’ll find more great entertainment on the Freeview TV and radio channels where you can catch BBC 1-4, ITV 1-4, More 4, Film Four, E4,

Five US, Dave,

Sky News and more.

We’d like to show you how to get the best out of BT Vision, so please have a glance through this guide.

Contents

Your remote control 4

Getting started 6

Finding what you want to watch 12

Pause and rewind live TV 17

Record live TV 18

Watch On Demand 20

Watch ﬁlms in high deﬁnition 24

Get interactive 26

Security 29

Settings 32

Any other questions? 34

Small print 36

Warranty 43

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On Demand

Exit

TV Guide

Fav

BT Vision

VOL

Select

Back

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Mode

Delete

Help

Text

Shortcuts

Power button

turns your BT Vision box on/off

TV guide button

shows TV listings for the next 14 days

BT Vision button

displays the main menu on screen

Channel button

switches channel

Info button

shows information about a highlighted programme/or the one you’re watching

Record button

press to record your selected programme

Number buttons

use to choose a channel or menu option

Shortcuts buttons

This brings up a side menu that relates to whichever menu you’re in. Choose a sub-menu using the Arrow buttons and then press Select.

On Demand button

your link to On Demand programmes

Exit button

takes you out of a menu

Volume button

raises/lowers TV volume

Select button

confirms your choice

Arrow buttons

shows what’s on other channels/

lets you navigate around the menu

Back button

returns you to the previous screen

Coloured buttons

selects the coloured buttons on screen

Mode button

enables you to switch between controlling

your TV or your Vision+ box™ with

your remote. When the Mode button

is pressed and the BT Vision button is

illuminated with a solid blue light the

remote will control your TV. When it

ashes, it will control your Vision+ box™

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User Guide Your remote control

Your remote co ntrol

Our remote is easy to use – so pick it up and have some fun exploring by pressing a few buttons.

User Guide-26.indd 5 3/4/09 13:02:35

Desperate Housewive s, series 1,2, 3 & 4. Image © ABC Studios, series 4

Great value TV

that won’t blow your housekeeping budget

Get our TV pack for just £6.85 a month

User Guide-26.indd 6 3/4/09 13:02:57

On Demand

Exit

TV Guide

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BT Vision

VOL

Select

Back

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Shortcuts

User Guide

Getting started

Turning on your Vision+ box

™

Simply press the Power button to turn on your Vision+ box

™

. The light on your

Vision+ box

™

turns green to show you it’s on.

Getting started

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First of all, press the BT Vision button on your remote control. Then use the Arrow buttons to highlight what you want (TV Listings, On Demand, Recordings). Finally, press Select and you will go to that menu.

If you want to return to a previous menu, press the Back button.

On Demand

Exit

TV Guide

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Shortcuts

Navigating through menus and screens

Getting started

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On Demand

Exit

TV Guide

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BT Vision

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Select

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Shortcuts

User Guide Getting started

Checking other channels from live TV

Carry on watching and see what’s on other channels at the same time.

Simply press one of the Arrow buttons on your remote control.

Use the Up/Down Arrow buttons to see what is on other channels and the Left/Right arrow buttons to see what is on the current channel at different times.

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On Demand

Exit

TV Guide

Fav

BT Vision

VOL

Select

Back

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8 tuv

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Mode

Delete

Help

Text

Shortcuts

i button

i is for Info. Press this handy button while watching live TV and it will bring up the Programme Information Screen for the show you’re watching.

TIP – Recording

Did you know from the programme information screen you can set up recordings and turn subtitles on? Just follow the on-screen instructions.

Getting started

User Guide-26.indd 10 3/4/09 13:04:36

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User Guide-26.indd 11 3/4/09 13:04:50

Watch blockbusters at the drop of a hat

Available at the touch of a button from only £3.37

High School Musical 3: Senior Year available 2 April–30 July 2009.

User Guide-26.indd 12 3/4/09 14:23:32

Finding what you

want to watch

There are two easy ways to find what TV programmes you want to watch. Press the TV Guide button or find a specific programme by using the search service.

User Guide Finding what you want to watch

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Finding what you want to watch

The TV Guide

This gives you 14 days of TV programme listings. It’s updated daily by your BT broadband.

The TV Guide is easy to use and lets you find, watch or record your favourite programmes. Simply press the TV Guide button on your remote and use the Arrow buttons. Move up and down to check what’s currently showing on the selection of TV channels available, or use the Right Arrow button to see what’s coming up next.

When you find what you want to watch, press the Select button.

On Demand

Exit

TV Guide

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BT Vision

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Select

Back

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Mode

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Help

Text

Shortcuts

Finding what you want to watch

TIP – Shortcuts button

This brings up a side menu that relates to whatever menu you’re currently in. For example, in TV Guide, you can jump to Next Day, Next Week, Display Channels or TV Guide Style. Choose a sub-menu using the Arrow buttons then press Select.

TIP – Faster channel search

You can scroll up/down a page at a time by pressing the CH+/- button on your remote. Also, if you press the Blue button it will take you directly to the programme search page.

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Search for a programme

If you know the name of the programme you want to watch you can use the search

engine feature to nd out when it is on. Press the BT Vision button on your remote and use the Right Arrow button to scroll through the menu. Select Search All or press the blue button.

Search by name or keyword

Enter a word using the letters on your BT Vision remote control keyboard. So if you typed in “Felicity”, all programmes with Felicity in the title or stars called Felicity would be listed.

Search by letter

Use the Arrow buttons on your remote to move round the on-screen keyboard. When the letter you want is highlighted, press Select. Up comes a list of programmes and people beginning with that letter.

On Demand

Exit

TV Guide

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Select

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Shortcuts

User Guide Finding what you want to watch

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On Demand

Exit

TV Guide

Fav

BT Vision

VOL

Select

Back

2 abc

3 def

4 ghi

5 jkl

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8 tuv

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Mode

Delete

Help

Text

Shortcuts

Search by number

Highlight the 123 button on screen and press Select. The letters on the keyboard will be replaced by numbers. Highlight the numbers you want and press Select. If you want to go back to an alphabetical keyboard, simply press ABC.

Finding what you want to watch

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Browsing the search results

Use the Arrow buttons to scroll up and down the list your search brought up. When a programme you’re interested in is highlighted, press Select and a Programme Info screen will appear. If a name is highlighted, press Select and a list of programmes starring somebody with that name will appear. If a preview is available, press the ‘Watch Preview’ option.

Filtering the search results

You can narrow down search results by pressing the Shortcuts button on your remote. On screen you can then choose the following: All Results: People: Titles: On Demand.

On Demand

Exit

TV Guide

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Select

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Mode

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Help

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Shortcuts

User Guide Finding what you want to watch

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On Demand

Exit

TV Guide

Fav

BT Vision

VOL

Select

Back

2 abc

3 def

4 ghi

5 jkl

6 mno

7 pqrs

8 tuv

9 wxyz

Mode

Delete

Help

Text

Shortcuts

Pause and rewind live TV

You know how it is. You just settle down to watch a favourite programme and the phone rings or the doorbell goes. No problem. Now you can pause, rewind and fast forward live TV.

Pause

Pause up to 90 minutes of live action by pressing Pause on your remote control. To get back to the action, press the Play button.

Fast Forward and Rewind

Move forwards or backwards through the action while watching live TV. Press >>FF or <<REW.

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Watch at a time that suits you at the touch of a button.

To record the show you’re watching, press the Record button on your remote.

To record from the TV Guide, highlight what you want to watch and press the Record button.

To record a series, press the Record button twice in quick succession. Pressing the button a third time will cancel the recording.

TIP – Recording two programmes

Remember when recording two shows you can still watch a programme you have previously recorded or a programme from our On Demand library.

User Guide Record and playback

Record live TV

On Demand

Exit

TV Guide

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BT Vision

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Select

Back

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Help

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Shortcuts

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Lost, series 1, 2, 3 & 4. Image © ABC Studios, series 4

Nail biting drama without the scary prices

Latest dramas available in our TV pack for just £6.85 a month

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Watch On Demand

On Demand is great entertainment you choose to watch anytime it suits you. Like blockbuster movies, Premier League action, gripping dramas, music videos, fantastic games – it’s all at your fingertips.

User Guide Watch On Demand

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TIP – Watch free previews

To watch a preview of the great films, TV programmes and music available on BT Vision, go to On Demand, select the genre of your choice, then selec t ‘What’s on preview’ and press Select. You can also stay up to date with what’s on BT Vision via the internet, log on to www.btvision.com

TIP – The Back button

If you’ve just watched an episode of a T V series the easy way to see the next one is to press the Back button twice during the credits. This takes you straight back to the episode list menu.

Watch On Demand

To check out what’s on, press the On Demand button on your remote. Then use the Right Arrow button to browse categories. Highlight what you want to watch and press Select. A screen will appear giving you information on your choice. When you’re ready, press Play.

Where lms, programmes and music

videos say “free” this means they are included as part of your viewing pack. You won’t be charged to watch the piece of content.

If you’re asked for your PIN (see page

29), simply follow the on-screen instructions. On Demand is powered by BT Broadband so please make sure it’s online and the BT Hub is switched on.

If you want to nd the newest

programmes, just go to your preferred category and choose the ‘New’ option at the top of the drop-down menu.

User Guide-26.indd 22 3/4/09 13:08:01

Thomas and Friends © HIT Entertainment

Great entertainment

for kids of all ages

Get our Kids pack for just £6.85 a month

User Guide-26.indd 23 3/4/09 13:08:16

Get Setanta Sports 1 FREE* with a Bronze,

Silver or Gold Value Pack

Value Packs start from just £13.70 a month * £9.78 viewing card applies

User Guide-26.indd 24 3/4/09 13:08:32

User Guide Watch lms in high denition

BT Vision offers a selection of the latest blockbuster and classic library films in high definition with Dolby 5.1 surround sound. You can find these films by pressing On Demand on your remote and selecting Film, then Browse Vision Film. Select the HD option and then choose the film that you want to watch.

HD films are much bigger files than our other films, so you have to download the film to your Vision+ box™ before you can start to watch it. The approximate download time for each film is shown in the synopsis. You pay for the film when you start to watch it, not while the download is happening.

To find out how much of your film has downloaded you can check the status in the On Demand > Downloads menu. The Downloaded menu lists the films you have downloaded and the Scheduled Downloads menu lists the films that are currently downloading. If you select one of the downloading films you can see how much of the download is complete.

To experience the benefits of HD you need to connect your Vision+ box™ to your TV using an HDMI cable, and connect your Vision+ box™ to your surround sound system.

Watch lms in high denition

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Give your brain a work-out; play games!

Try one of our great new games from just 48p an hour

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Get interactive

Get into games

Are you up for some brain-bending puzzles or tricky trivia? Try your hand at a wide choice of fun interactive games on BT Vision such as Kaboom, Quiz Master and Rock Swap. You can rent one game at a time or choose a three-game pack for 24 hours.

User Guide Get interactive

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Get into games

Press the BT Vision button on your remote and scroll through to Interactive, then from the drop down menu choose games. You’ll be shown the games available. Just highlight the one you want and press Select (have your PIN details handy – see page 29 – in case you need to enter them).

The Phone Book

Your TV is now a phone book. At the touch of a button, you can store family and friends’ phone numbers and also search for phone numbers.

To store numbers, press the BT Vision button on your remote and select Interactive. Next choose Contacts on the menu and then Add Contact. Enter the number and press Save.

To search for a number, press the BT Vision button on your remote and select Interactive. Now choose The Phone Book, followed by Search for a person or Search for a business. Enter key details like name, street and postcode and select Search. If you want to keep a number, select Add to Contacts, then Save.

Using the Directory Enquiry service is free.

Get interactive

On Demand

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Try this

Think of Try This as your highlights guide to all the great entertainment on BT Vision. Use it to check out this month’s top films, big matches, kids’ shows and must-watch TV. You can also use it to find out which programmes are the most popular with other viewers (maybe you’ve been missing something really good!) and to enter competitions.

Simply press the BT Vision button, then choose Try This from the rst menu. When

you spot a show or programme you like, click, sit back and enjoy.

User Guide Get interactive

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Security

We want you to relax and enjoy BT Vision. So we’ve made sure that you can always control who views what.

Security

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User Guide Security

Setting your PIN

From time to time, you may be asked for your PIN. When you get your service the PIN is automatically set to 1234. However, you can set your own PIN by selecting Parental Controls from the Settings menu. Choose Change PIN and then enter a new PIN twice and press Save. You can change your PIN at any time by repeating these steps.

Parental Control Setting

For your peace of mind, BT Vision comes with a Parental Locking system. It’s quick and easy to activate.

Press the BT Vision button on your remote, choose Settings, move down to Parental Control and press Select. Next enter your PIN number and the Parental Locking screen will appear.

Locking your account

This stops unauthorised people using the PIN protected areas of BT Vision. If your PIN is entered incorrectly three times, the account is locked. To get your PIN reset to its original setting, call BT Vision Customer Services on 0800 111 4567.

Note your PIN

- Default PIN 1234

- New PIN

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Locking and unlocking TV channels

From the Parental Locking screen choose Channels and Select. You will now see a screen showing all your BT Vision channels. Highlight a channel, press Select and a little lock symbol will appear next to it. Carry on highlighting other channels you want to lock and then press Save. You can record locked channels but your PIN must be entered to watch them.

Locking On Demand programmes

Choose the On Demand Locking option, press Select and Save.

Locking film and TV ratings

Say you want to allow only 12-rated programmes. Go to the Parental Locking screen and choose BT Vision Ratings option and press Select. Choose 12-rated programmes and all 15-rated and 18-rated programmes will be automatically locked.

Adult

Provides entertainment suitable to viewers over 18 years of age. Our Adult Content is extra secure, with further PIN number requirements. Please call 0800 027 0148 to obtain an adult PIN.

Security

On Demand

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Security

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User Guide Settings

Settings

Changing the screen dimensions and resolution

Press the BT Vision button on your remote, select Settings and then TV Settings. Now select Screen Aspect Ratio and highlight one of the following and press Save:

4:3 Standard definition. Choose this if you have an ordinary TV.

16:9 Widescreen standard definition. Choose this if you have widescreen TV.

720p High definition or 1080i High definition. Choose one of these if you have high definition.

You can also shrink or enlarge the picture on your screen by using the Zoom function. Press the Shortcuts button on your remote and choose Aspect Ratio. Now use the Arrow buttons to go through the five zoom sizes. Found the one you want? Press Select.

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Subtitles

Subtitles are available on selected Freeview programmes only. Press the Shortcuts button on your remote, use the Arrow buttons to scroll through to Subtitle Languages. Choose English and subtitles will appear where available. To remove them choose None in the Subtitle Languages option. Subtitles are turned off automatically when you change channels.

Controlling your TV with the BT Vision remote control

You can operate your TV using your BT Vision remote control, enabling you to turn the TV on and off (standby), change channel, adjust the volume and mute the sound.

The Volume +/- and the Mute functions will work with a single press of the relevant

buttons. To change channel or to turn the TV on or off (standby) rst press the

Mode button – the blue light on the remote should become solid – and then use the Channel +/- or the standby button.

The BT Vision remote control comes ready to operate most Sony TVs but can also be programmed to operate other models using the instructions and codes at www.btvision.com/help

Settings

On Demand

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Shortcuts

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We hope this guide gives you a good idea of all the great ways you can enjoy BT Vision. But if you have a specific question or would like some help – turn the page for a list of useful numbers.

Alternatively, you can visit www.btvision.com/help

Any other questions?

User Guide

User Guide-26.indd 35 3/4/09 13:10:55

For detailed help visit www.btvision.com/help

BT Vision Service

Call 0800 800 900 (Freephone) Monday to Friday 8am to 9pm,

Saturday 8am to 8pm, Sunday 9am to 6pm.

Call this for:

- Billing enquiries (BT Vision Bill)

- Updating your personal details, including direct debit details

- Help moving BT Vision to your new home

- Help with an existing order, such as changing appointment or delivery dates. Ordering additional equipment, such as remote controls or SCART cables. Please note that

the BT Vision Service team are unable to help with technical issues

BT Vision Technical Support

Call 0800 111 4567 (Freephone) Monday to Saturday 7.30am to 10pm,

Call this for:

- Assistance resolving technical difficulties with your BT Vision service

- Assistance resolving technical difficulties with your BT Broadband Service including Broadband Talk

- Resetting PIN numbers

Here to help

Any other questions?

Find out more about BT Vision

As part of your BT Vision service, we’ll send you regular email updates on the latest programming and service news. Twice a month, we’ll let you know about new shows arriving on BT Vision.

From time to time, we’ll also update you on changes to the service and new features designed to help you enjoy the best of BT Vision.

To recieve email updates, visit www.bt.com/ youraccount, sign in using your username and password and amend your consent options.

User Guide-26.indd 36 3/4/09 13:11:07

Sunday 9am to 6pm.

User Guide

Meaning of Symbols

Important information. Read these parts carefully.

Your product has been designed and manufactured with high quality materials and components, which can be recycled and reused. When this crossed-out wheeled bin symbol is attached to a product or its packaging, it means the product is covered by European Directive 2002/96/EC.

Check the arrangements for the disposal of electronic products in your local area, rather than throwing them out with your normal household waste. This will benefit both the environment, and human health.

The “Material recyclability symbol” affixed on package cardboard and user manual means these parts are recyclable. So do not dispose of them with your normal household waste.

The “Material recyclability symbol” affixed on plastic packaging parts means these parts are recyclable. So do not dispose of them with your normal household waste. The “Green Dot” affixed on cardboard means PHILIPS pays a financial duty to the “Avoidance and Recovery of Packaging Waste” organisation.

Small print

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Small print

Safety Instructions

Your receiver is powered using mains AC via a detachable lead. This equipment has been manufactured to meet the appropriate safety standards, but the instructions below must be followed to operate it safely. These instructions must be kept for future reference.

1. Before connecting the receiver to the mains, check that the mains supply voltage corresponds to the voltage printed on it. If the mains voltage is different, consult your dealer.

2. The receiver has been designed for indoor use only.

3. The receiver does not contain any user-serviceable parts. Do not attempt to open them. All maintenance work must be carried out by qualified personnel.

4. Periodically inspect the mains lead and receiver for damage. Do not use if damage is found. Refer to qualified personnel.

5. Unplug the receiver from the mains during lightning storms.

6. To prevent fire or shock hazard, do not expose this equipment to rain or moisture.

7. The receiver should be placed on a firm surface and the ventilation openings must not be covered with items, such as newspapers, tablecloths, curtains, etc.

Small print

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User Guide

8. Do not install this equipment near any heat sources such as radiators, stoves or other apparatus that produce heat. Protect it from direct sunlight.

9. When installing the receiver, ensure there is a gap of approximately 2cm around it to enable air to circulate freely and prevent overheating.

10. Leave access to the mains lead in case emergency shutdown is required.

11. Do not place any combustible objects on the receiver (candles, etc.).

12. No objects filled with liquids, such as vases, should be placed on the receiver. It should not be exposed to dripping or splashing. Should this happen, disconnect the receiver from the mains and consult qualified personnel.

13. Make sure that children do not place any foreign objects in any of the openings.

14. For cleaning, use a soft, damp (not wet) cloth. Never use any abrasive cloth and aerosol cleaners.

Small print

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Small print

Important

This apparatus is fitted with an approved moulded BS163 plug. To change a fuse in this type of plug proceed as follows:

1. Remove fuse cover and fuse.

2. Fit new 3A fuse that should be a BS1362 ASTA approved type.

3. Refit the fuse cover.

If the fitted plug is not suitable for your socket outlets, it should be cut off and appropriate plug fitted in its place. If the mains plug contains a fuse, this should have a value of 3A. If a plug without a fuse is used, the fuse at the distribution board should not be greater than 5A.

Note: The severed plug must be destroyed to avoid a possible shock hazard,

should it be inserted into an appropriate socket elsewhere.

Small print

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User Guide

How to Connect a Plug

The wires in the mains lead are coloured in accordance with the following code:

– BLUE - “NEUTRAL” (“N”)

– BROWN - “LIVE” (“L”)

1. The BLUE wire must be connected to the terminal, which is marked with the letter “N” or coloured BLACK.

2. The BROWN wire must be connected to the terminal, which is marked with the letter “L” or coloured RED.

3. Do not connect either wires to the earth terminal in the plug that is marked by the letter “E” or by the safety earth symbol or coloured green or green- and-yellow. Before replacing the plug cover, make certain that the cord grip is clamped over the sheath of the lead – not simply over the two wires.

Small print

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Packaging – Unpacking the BT Vision Vision+ box

™

Keep all plastic bags away from babies and children, as they can cause suffocation. The Symbol on the packaging means that the material can be recycled.

Legal

This product is in conformity with European Directives 95/47/EC and 2002/21/EC. Due to continued product improvements, this information is subject to change without notice. This product incorporates copyright protection technology that is protected by US patents and other intellectual property rights. Use of this copyright protection technology must be authorised by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorised by Macrovision. Reverse engineering or disassembly is prohibited. Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Small print

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User Guide

Your remote control

The remote control requires three 1.5v batteries, type AAA AM4 LR03. Remove the battery cover then insert the batteries ensuring that the correct polarity is observed. Batteries are removable from the remote using common household tools. The batteries supplied do not contain hazardous substances such as mercury, cadmium or lead. However, they must not be disposed of with your household waste but to a local separate collection system.

Licensing

This product is protected by certain intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft or an authorised Microsoft subsidiary. Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Small print

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Warranty

™

are guaranteed for a period of 12 months from the install date.

Warranty

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3/4/09 13:13:23

Your Vision+ box and remote control

User Guide Warranty

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Vision Vision+ box™ or remote control, or any component thereof (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is required

• The equipment is returned to BT or its agents as instructed

• This guarantee does not cover any faults or defects caused by accidents,

misuse, fair wear and tear, neglect, tampering with the equipment, or any

attempt at adjustment or repair other than approved agents

• This guarantee does not affect your statutory rights

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Warranty

Within the 12 month guarantee period

If you experience difficulty using the product, prior to returning it, please contact the BT Vision Technical Helpdesk on 0800 111 4567. Lines are open 24 hours, seven days a week. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the broadband and telephone network. We recommend that you contact the BT Vision Technical Helpdesk on 0800 111 4567 who will be able to provide details of BT’s approved repair agents.

Warranty

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Available in Braille, large print and audio CD. Please call FREE on 0800 800 150 for your copy.

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BT VISION User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual