BT VERVE 500 User Manual

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User Guide

BT VERVE 500

Welcome…

to your BT Verve 500 Digital Cordless Telephone Answering Machine

Slim, elegantly designed digital cordless telephone.

•

Integrated answering machine with 28 minutes digital

•

recording time.

1.5" 4K Colour display with helpful icons.

•

255 Name and number phonebook to store all your contact

•

numbers for easy dialling.

Copy contacts from your mobile phone SIM card to the BT

•

Verve 500 phonebook.

SMS – to send and receive text messages*.

•

Caller Display lets you see who’s calling and your phone stores

•

details of the last 30 callers in a Calls log

20 Last number redial.

•

Handsfree feature for greater flexibility when calling.

•

additional wiring.

* You must subscribe to your network provider’s Caller Display service for this feature to work.

A quarterly fee may be payable.

This User Guide provides you with all the information you need to get the most from your phone.

You must first set up your phone before you can use it. This doesn’t take long and is easy to do. Just follow the simple instructions in ‘Getting Started’, on the next few pages.

Need help?

If you have any problems setting up or using your BT Verve 500 please contact the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Got everything?

BT Verve 500 handset

•

BT Verve 500 base

•

1 x MT-Li-ion 3.7V 600mAH

•

rechargeable battery pack

Mains power adaptor

•

(item code 032214)

Telephone line cord

•

If you have purchased a BT Verve 500 multiple pack you will also have the following items for each handset:

BT Verve 500 handset

•

BT Verve 500 charger

•

1 x MT-Li-ion 3.7V 600mAH

•

rechargeable battery pack

Mains power adaptor for charger

•

(item code 032216)

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Set the time and date . . . . . . . . . .. . . . . . .8

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . . . . . . .10

Handset display icons . . . . . . . . . . . . . . . . .11

Standby display . . . . . . . . . . . . . . . . . . . . . .12

Answering machine and base buttons . . . .12

Character map . . . . . . . . . . . . . . . . . . . . . . .13

Navigating the menus . . . . . . . . . . . . . . . . .13

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .14

Using the phone

Switch the handset power on/off . . . . . . . .15

Make an external call . . . . . . . . . . . . . . . . . .15

Preparatory dialling . . . . . . . . . . . . . . . . . . .15

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Receive a call . . . . . . . . . . . . . . . . . . . . . . . .16

Earpiece/receiver volume . . . . . . . . . . . . . .16

Secrecy (mute) . . . . . . . . . . . . . . . . . . . . . . .17

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Make a call in handsfree . . . . . . . . . . . . . . .17

Answer a call in handsfree . . . . . . . . . . . . . .18

Switch to handsfree during a call . . . . . . . .18

Redial list . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Call a number from the redial list . . . . . . . .18

Copy a number from the redial list

to the phonebook . . . . . . . . . . . . . . . . . . . .19

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .19

Paging handsets . . . . . . . . . . . . . . . . . . . . . .20

255 Name and number phonebook . . . . . .20

Store a name and number . . . . . . . . . . . . . .21

Dial a number . . . . . . . . . . . . . . . . . . . . . . . .21

Edit an entry . . . . . . . . . . . . . . . . . . . . . . . . .22

Delete an entry or all entries . . . . . . . . . . . .22

Copy an entry to another handset . . . . . . .23

Save a phonebook number to a

quick dial key . . . . . . . . . . . . . . . . . . . . . . . .23

Dial a quickdial number . . . . . . . . . . . . . . . .24

Copy SIM card contacts to the

phonebook . . . . . . . . . . . . . . . . . . . . . . . . . .24

Display settings

Wallpaper . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Alarm and time settings

Set the time and date . . . . . . . . . .. . . . . . .27

Set the alarm . . . . . . . . . . . . . . . . . . . . . . . .27

Silence the alarm . . . . . . . . . . . . . . . . . . . . .28

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

In this guide

Sound settings

Handset earpiece/speaker volume . . . . . . .29

External call ringer melody and volume . . .29 Internal call ringer melody and volume . . .30

Base ringer melody and volume . . . . . . . . .31

Handset tones . . . . . . . . . . . . . . . . . . . . . . .32

Phone settings

Auto answer . . . . . . . . . . . . . . . . . . . . . . . . .33

Dim mode . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Handset name . . . . . . . . . . . . . . . . . . . . . . .35

Reset your handset . . . . . . . . . . . . . . . . . . .35

Room monitor . . . . . . . . . . . . . . . . . . . . . . .36

System PIN code . . . . . . . . . . . . . . . . . . . . .37

De-register a handset . . . . . . . . . . . . . . . . .38

Reset your base . . . . . . . . . . . . . . . . . . . . . .38

Recall time . . . . . . . . . . . . . . . . . . . . . . . . . .39

Pause time . . . . . . . . . . . . . . . . . . . . . . . . . .39

Call log type . . . . . . . . . . . . . . . . . . . . . . . . .40

Auto-delete . . . . . . . . . . . . . . . . . . . . . . . . .41

Answering machine

Answering machine settings

(via the handset) . . . . . . . . . . . . . . . . . . . . .43

Switch the answering machine ON/OFF . . .43

Answer delay . . . . . . . . . . . . . . . . . . . . . . . .43

Incoming message record time . . . . . . . . . .44

Time stamp on/off . . . . . . . . . . . . . . . . . . . .45

Monitoring/call screening . . . . . . . . . . . . . .45

Recording quality . . . . . . . . . . . . . . . . . . . . .46

Outgoing messages . . . . . . . . . . . . . . . . . . .47

Record your own outgoing message . . . . .47

Check your outgoing message . . . . . . . . . .48

Select the outgoing message

answer mode . . . . . . . . . . . . . . . . . . . . . . . .48

Listening to your messages . . . . . . . . . . . . .49

Record a memo . . . . . . . . . . . . . . . . . . . . . .50

Answering machine settings

(via the base) . . . . . . . . . . . . . . . . . . . . . . . .51

Switch the answering machine ON/OFF

and select the answer mode . . . . . . . . . . . .51

Check/delete the outgoing message . . . . .51

Record a new outgoing message . . . . . . . .52

Listening to your messages . . . . . . . . . . . . .52

Record a memo . . . . . . . . . . . . . . . . . . . . . .53

Remote access . . . . . . . . . . . . . . . . . . . . . . .53

Change the remote access PIN code . . . . . .53

Switch remote control On/Off . . . . . . . . . . .54

Switch your answering machine

on remotely . . . . . . . . . . . . . . . . . . . . . . . . .55

Check your messages remotely . . . . . . . . . .55

Operating your answering machine

remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

In this guide

Caller Display

Calls log . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

View and dial from the Calls log . . . . . . . . .57

Copy a Calls log number to the

phonebook . . . . . . . . . . . . . . . . . . . . . . . . . .58

Delete a/all Calls log number(s) . . . . . . . . .59

Text messaging

Subscribe to the text messaging service . . .60

Cost of the fixed line service . . . . . . . . . . . .60

Send a text message . . . . . . . . . . . . . . . . . .61

Entering text . . . . . . . . . . . . . . . . . . . . . . . . .62

Writing tips for text entry . . . . . . . . . . . . . .62

Receiving and reading text messages . . . . .63

Read, edit and send messages stored

in the Drafts box . . . . . . . . . . . . . . . . . . . . . .65

Delete messages stored in the

Drafts box . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Read, edit, send or delete messages

stored in the Outbox . . . . . . . . . . . . . . . . . .68

Service Centre numbers . . . . . . . . . . . . . . . .69

Adding or changing Service

Centre numbers . . . . . . . . . . . . . . . . . . . . . .70

Select an SMS Centre to

send/receive from . . . . . . . . . . . . . . . . . . . .71

Using additional handsets

Internal calls . . . . . . . . . . . . . . . . . . . . . . . . .72

Transferring calls . . . . . . . . . . . . . . . . . . . . .73

3-Way Calls . . . . . . . . . . . . . . . . . . . . . . . . . .73

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

General information

Replacing the handset battery pack . . . . . .81

Safety information . . . . . . . . . . . . . . . . . . . .81

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Environmental . . . . . . . . . . . . . . . . . . . . . . .82

Product disposal instructions . . . . . . . . . . .82

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Returning your phone . . . . . . . . . . . . . . . . .83

Technical information . . . . . . . . . . . . . . . . .84

How many telephones can I have? . . . . . . .84

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Declaration of Conformance . . . . . . . . . . . .84

Connecting to a switchboard . . . . . . . . . . . .85

Inserting a pause . . . . . . . . . . . . . . . . . . . . .85

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Getting started

Location

You need to place your BT Verve 500 within 2 metres of the mains power socket and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Your BT Verve 500 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.

Setting up

1. Plug the mains power cord with the black connector into the round socket on the back of the base and connect the other end to the mains power wall socket. When correctly connected the red message counter will illuminate.

2. Remove the battery compartment cover, by sliding it downward and lifting off.

WARNING

Do not place your BT Verve 500 in the bathroom or other humid areas.

Handset range

The BT Verve 500 has a range of 300 metres outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range significantly.

With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The on your handset indicates when you are in range.

When you move out of range of the base the icon will flash and the out of range tone (2 beeps) will sound. This tone is repeated until you move back int not move back into range you risk your call being disconnected.

IMPORTANT

The base s into the mains power socket at all times. Do not connect the telephone line until the handset is fully charged. Only use the power and t cables supplied with the product.

tation mus

o range. If you do

t be plugged

elephone

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Getting started

Talk/Standby time

In ideal conditions, fully charged handset batteries should give about 12 hours talk time or 120 hours standby time on a single charge. The base must remain plugged in to the mains and switched on at all times.

Note that a new battery pack will not reach full capacity until it has been in normal use for several days.

Battery low warning

If the handset has 15 minutes or less talk-time remaining the symbol will flash in the display. If you are on a call, you will hear 2 warning beeps every 30 seconds to alert you. You will need to recharge the handset before you can use it again.

ery is completely flat, it will

If the batt take several minutes to become active again after being placed on the charger. You will need to charge the

eries for 12 hours before they are

batt fully charged.

Battery performance

To keep your battery pack in the best condition, leave the handset off the base for a few hours at a time.

Running the battery right down at least once a week will help it last as long as possible.

Insert the MT Li-ion 3.7V 600mAh rechargeable battery supplied by plugging the small battery connector plug into the socket inside the battery compartment. Make sure the battery wires are tucked in and then slide the battery compartment cover back on.

3. Place the handset on the base to charge for at least 24 hours. You will hear a beep and the handset display will come on briefly to confirm the handset is sitting correctly.

4. After 12 hours, plug one end of the telephone line cord into the socket on the back of the base and the other end into the telephone wall socket.

Set the date and time

We recommend that you set the date and time (as shown below) so they can be recorded with each answering machine message you receive.

1. Press

to open the main menu. Then use the NAVIGATION

buttons to highlight the menu and press OK.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Getting started

Clock Setting

is displayed, press OKto select.

3. The current time and date setting is displayed. Enter 2 digits for the hour and 2 for the minute (e.g. for 2.15pm, enter

, , , ). The cursor moves across automatically, now enter 2 digits each for the day, month and year, e.g. for 6thMay 2006 press , , , ,

, then press

to confirm.

4. Press to exit and return to standby.

BT Verve 500 multiple pack owners

For each additional handset:

1. Plug the power adaptor cable with the white connector into the underside of the charger and plug the other end into the mains wall socket and switch the power on.

2. Insert the batteries as described on page 7, point 2.

3. Place the handset in the charger and charge for at least 24 hours.

4. Any additional handsets that came with your BT Verve 500 are ready for immediate use and normally there is no need to register them to the base. If you do need to register a handset, please see page 33.

Your BT Verve 500 is ready for use.

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time. Eventually they will need to be replaced. New battery packs are available from the BT Verve 500 Helpline on 0870 242 6652.

After charging your handset for the first time, subsequent charging time is about 6–8 hours a day.

The battery and handset may become warm during charging. This is normal.

If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call.

The default time setting is 12:01pm. The default time setting is 1st January 2006 (01/01/06).

You need to place your BT Verve 500 charger close enough to a mains power socket so that the cable

each.

will r

The power adaptor for the charger and base are different. The power

or for the charger has a white

adapt connector and the power adaptor for the base has a black connector.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Getting to know your phone

Handset buttons

Earpiece

4K Colour Display

In standby mode, press to access the phonebook page 20.

In standby mode, press to access the redial list.

In talk mode, press to display the in-call options.

In menu mode, press to go back to the previous display.

In standby mode, press to access the redial list, page 18.

Use to scroll up through menu options, phonebook entries

In talk mode, press to increase the handset receiver

In standby mode, press to make a handsfree call, page 17.

In talk mode, press to toggle between handsfree and

In menu mode, press to view options to the left.

In text entry mode, press to move the cursor left through

Press to make, receive or end a call, page 15.

In standby mode, press and hold to switch the handset

When switched off, press and hold to switch the handset

In menu mode, press to exit and return to standby.

Press and hold to lock/unlock the keypad, page 19.

Scroll left/ Handsfree On/Off

In talk mode, press to end a call, page 15.

Middle Soft Key

Left Soft Key

Redial /Up/ Volume +

and the calls list.

volume, page 16.

handset modes.

the text.

Talk

power off, page 15.

power on, page 15.

*/ Key lock

Right Soft Key

In standby mode, press to open the main menu, page 13. In talk mode, press to switch secrecy on/off, page 17. In menu mode, press to confirm a displayed option.

Scroll Right/Recall

In standby or talk mode, use to insert a Recall into the dialling sequence, R is displayed.

For use with a switchboard/PBX and certain BT Calling Features.

In menu mode, press to view options to the right. In text entry mode, press to move the cursor right

through the text.

Caller Display/ Down/Volume -

In standby mode, press to access the calls list, page 57. Use to scroll up through menu options, phonebook

entries and the calls list. In talk mode, press to decrease the handset receiver

volume, page 16.

Message light

Flashes when new (unviewed) calls are received in the calls list or when new text messages are received.

Alphanumeric keypad

Use to enter characters/digits.

#/INT

Use to make internal calls, transfer calls and hold 3-way calls, page 72.

Microphone

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Handset display icons – These are the symbols you will see on your handset’s screen

Getting to know your phone

Antenna and range bars

Displayed in standby mode to indicate handset is in range of the base. Flashes if you go out of range.

Battery levels

Shows handset battery status. Empty – batteries need recharging. 1 bar filled – battery low. 2 bars filled – half charged battery. 3 bars filled – fully charged battery.

Handsfree speaker

Displayed when in handsfree mode (speaker is activated).

Ringer off

Displayed when the handset ringer volume is switched off.

Handset

Displayed when a call is in progress.

Flashes when a call is being received or an external call is on-hold.

House

Displayed during an internal call. Flashes when receiving an

internal call or an internal call is on-hold.

Flashes when the handset is being paged.

Lock

Displayed when the keypad is locked.

Alarm clock

Displayed when an alarm is set.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Getting to know your phone

Standby display

When in standby mode, the display shows the handset name and number, the RANGE and BATTERY symbols, the time and date and the 3 soft key options: Redial, (Phonebook) and Menu.

Handset name and number

Answering machine and base buttons

Use to adjust the loudspeaker volume.

Press once to replay the current

Press repeatedly to skip backwards

through messages, page 52.

Press and release to page/find

Press and hold to enter registration

mode when registering handsets,

Volume +/-

<Skip

message, page 52.

Find (page handset)

handset(s), page 20.

page 33.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Range

Time

Comes on when a call is in progress.

In Use light

Phonebook

SIM reader/writer

t your mobile phone SIM

Inser card here to copy entries to the phonebook, page 24.

Battery

Date

Delete

Press and hold to delete the current message, page 52.

ON/Mode

Press to switch the answering machine on/off, page 51.

When the answering machine is on, press to switch between Answer Only and Answer and Record modes, page 51.

Skip>

Press to skip forwards through messages, page 52.

Play/Stop

Press to play/pause messages, page 52.

Character map

The following table shows you where each letter and punctuation character can be found. This will be helpful when storing a name in the phonebook, see page 21.

on Symbol

Butt

SPACE 1 ? £ $ ¥ @ & § #

A B C 2 Ä À Á Â Ã Å Æ Ç

D E F 3 Ë É È Ê

G H I 4 G Ì Í Î Ï Î ˇ i

J K L 5

M N O 6 Ñ Ö Ò Ó Ô Õ Ø

on Symbol

Butt

P Q R S 7 _ _

T U V 8 Ü Ù Ú Û _

W X Y Z 9 _ _

0, . : ? ! _ ; ¿” ’

* + - / = < > ( )% \

Navigating the menus

Your BT Verve 500 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page.

When the handset is swit

1. Select the the

UP, DOWN, LEFT or RIGHT navigation buttons to scroll to

ched on and in standby:

soft key to open the main menu, then use

the menu option you want.

2. Press the the

soft key to select the displayed menu option or

Back

option button to go back to the previous screen.

Getting to know your phone

Navigation buttons

Down

Option buttons

Option butt

Press t on the screen.

Exit or go back one level in the menu

Pr repeatedly to return to standby mode.

Press to exit and return to standby.

ons

o select the option displayed

ess

Back

to go back one level. Press

RightLef

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Getting to know your phone

Menu map

Tex t

Write Inbox Draft Outbox Service Center

SMS Center 1 SMS Center 2 Send via C1/C2

Phonebook

New Entry View Entry Edit Entry Delete Entry Delete All PB Transfer Quick Dial

Display

Wallpaper

Contrast

Alarm Clock

Clock Setting Alarm Setting

Sound Setting

Handset Volume

Earpiece Speaker

Handset Ring

Melody Volume

Internal Ring

Volume

Base Ring

Melody Volume

Tone

Key Tone Charge Tone Battery Low Out of Range List End Tone

Settings

Handset Settings

Auto Answer Register HS Dim Mode Handset Name Reset Handset Room Monitor

Base Settings

Change PIN De Register HS Reset Base Recall Time Pause Time

Call log

All Call Missed Call

Auto-Delete

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answer Machine

Play Message

Message List

Skip forward Delete message Skip back Repeat message Call Back Delete all msgs

Answer Settings

Max message time Time Stamp Answer delay Monitoring

Record Quality Record Memo Outgoing message

Select

Record

Play Answering On/Off Remote Control

Change PIN

Remote control

Del by remote

Using the phone

Switch the handset power on/off

1. From standby mode, press and hold to switch off. You will hear a long beep and the display will go blank.

Press and hold hear a long beep and the standby display will be shown.

Make an external call

1. Press .

2. When you hear the dialling tone, dial the number you want.

Preparatory dialling (pre-dial)

1. Enter the number you want to dial first.

2. Press to dial.

End a call

1. Press .

Place the handset back on the base (if auto answer is set to on).

to switch back the handset on. You will

When you make a call, the icon are displayed and the red In Use light on the base comes on,

Call timer

Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call.

The symbol on the display

es when you are in r

indicat base. If the symbol flashes and you hear a warning beep during a call, you are out of range and will need to move closer to the base.

ess the soft key to delete an

Pr incorrect digit.

The pre-dial number can be up to 24 digits long.

Calling

ange of the

and

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using the phone

Caller Display

If you have subscribed to your network’s Caller Display service, the caller’s number (or name if stored in the phonebook) is displayed instead of

External Call

more information. If the number is longer than 15 digits,

the display will only show the last 15 digits enter

Auto answer

As long as you have auto answer set to ON you can just pick the handset up off the base to answer a call. If you have switched it off, you will need to press . Auto Answer OFF is the default setting. For mor on auto answer, see page 33.

Internal calls

If the call is from another internal handset, the number of the calling handset will be displayed, instead of

External Call

You can also adjust the earpiece / receiver volume using the menu, see page 29.

. See page 57 for

ed.

e inf

ormation

Receive a call

When you receive a call, the phone rings and the icon flashes in the display.

o answer the call:

1. If your handset is on the base and auto talk is on, pick up the handset.

If your handset is on the base and auto talk is off, pick up the handset and press .

If your handset is off the base, press .

Earpiece/receiver volume

During a call you can adjust the volume of the earpiece/handset receiver. There are 5 volume settings, which are shown as Volume 1, 2, 3, 4 or 5 on the display.

1. Press

UP to increase or DOWN to decrease the volume.

As you increase or decrease the volume, the volume level is displayed on the screen.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Secrecy (mute)

During a call, you can talk to someone nearby without your caller hearing.

1. Press the soft key. your caller cannot hear you.

2. Press the soft key again to return to your caller.

Mute On

appears in the display and

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.

Make a call in handsfree

1. Dial the number then press . The icon is displayed and you hear your call over the loudspeaker.

Press . When you hear the dialling tone, dial the number you want.

2. Press to end the call.

Press the incorrect digit.

Using the phone

o delete an

soft key t

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using the phone

epeat

edly to toggle

UP or

ess r

Pr between handsfree and handset mode.

During a handsfree call, press

DOWN to change the handsfree

volume. There are 5 volume levels in handsfree mode.

Answer a call in handsfree

When the phone rings:

1. Press . The call is transferred to the loudspeaker.

Switch to handsfree during a call

During a call:

1. Press . The call is transferred to the loudspeaker.

2. Press to end the call.

Redial list

The last 20 dialled numbers are saved to a redial list. You can then select any of the numbers to redial or copy to the phonebook.

If the number is stored in the phonebook and a name/number match is found, the name will be displayed instead.

Redial numbers can be up to 24 digits long.

If you have more than one handset registered to your BT Verve 500 base, each handset will have its own redial list.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Call a number from the redial list

1. Press

2. Use

Redial

soft key. The last number called is displayed.

UP or DOWN to scroll through the redial list to the

number you want.

3. Press or to redial.

Using the phone

Copy a number from the redial list to the phonebook

1. Press

2. Press

3. Press

4. Use

Redial

soft key. The last number called is displayed.

UP or DOWN to scroll to the number you want to copy.

Option

soft key.

UP or DOWN to scroll to

Save to P.Book

and press OK.

5. Enter a name using the keypad (as shown on page 21) and

press

soft key.

6. The redial number is displayed. You can edit the number if

you want to. When the number is correct press

UP or DOWN to select a ringtone for this phonebook

7. Use

entry and press

soft key to confirm and save the number

soft key.

to the phonebook.

8. Press to exit and return to standby.

Keypad lock

You can lock the keypad so that it cannot be used accidentally while carrying it around.

o lock the keypad:

1. Press and hold . The symbol is displayed while the keypad is locked.

You will not be able to copy a number to the phonebook if the phonebook is already full. If you try to, the display will show

Directory Full

need to delete a number in the phonebook first, see page 22.

Press soft key to delete an incorrect character/digit.

TANT

IMPOR

If the keypad is locked you will NOT be able to dial the emergency numbers 999, 112 or 9112.

You will still be able to answer a call when the keypad lock is on, by pressing . When the call ends, the keypad will remain locked.

. You will

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using the phone

If you have more than one handset registered to your BT Verve 500 base you will need to stop the paging ring on individual handsets. The paging

top automatically after one

ring will s minute if no button is pressed and your handset will return to standby.

Paging calls cannot be answered by a handset.

From standby, for quick access to the phonebook, you can press the middle soft key.

To unlock the keypad:

1. Press and hold again. The display will return to standby.

Paging handsets

You can alert a handset user that they are wanted or locate a missing handset.

1. Press on the base. The paged handset(s) ring and

Paging Call

is displayed.

2. Press again to stop the paging ring on all handsets.

To stop the paging ring on an individual handset, press

End

255 Name and number phonebook

You can store up to 255 names and numbers in the phonebook. Names can be up to 12 characters long and numbers up to 24 digits. You can also select different ring tones for phonebook entries. Phonebook entries are stored alphabetically by name.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Store a name and number

1. Enter the telephone number you want to store using the keypad.

Option

2. Press

UP or DOWN to scroll to

3. Use

Save to P.Book

and press OK.

4. Enter a name using the keypad (as shown opposite) and press

5. The telephone number you entered is displayed. You can edit the number if you want to. When the number is correct

press

UP or DOWN to select a ringtone for this phonebook

6. Use

entry and press

to confirm and save the number to the

phonebook.

Back

7. Press

to return to standby.

Dial a number

1. Press . The first phonebook entry is displayed.

UP or DOWN to scroll and find the entry you want (or

2. Use search alphabetically).

3. Press to dial the displayed number.

Using the phone

Press soft key to delete an incorrect character/digit.

Entering names

There is a character map on page 13 to help you when entering names.

Use the keypad letters to enter names, e.g. to store TOM:

ess once to enter

Pr Press three times to enter Press once to enter

Writing tips

Press soft key to delete the last character or digit.

Use or for punctuation characters, see page 13 for full character map.

You MUST enter a name and a number otherwise you will not be able to save the entry.

The butt

on, is the middle soft key

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using the phone

Entering numbers

Make sure you enter the full telephone number including the dialling code if you subscribe to a Caller Display service and want the name of your caller displayed instead of the number.

To enter a pause in a phonebook number, press and hol

will be displayed. For more

a information on pauses, see page 85.

The ringer melody option means that when you receive a call from a number stored in your phonebook the ringtone you choose will be played.

If the phonebook is full and you try to add a new entry, you will see the message

Phonebook Full

To search alphabetically

Press the relevant keypad button, e.g. for TOM, press once then scroll

UP or DOWN thr

under T.

Editing names/numbers

Use soft key to delete any incorrect characters/digits.

Enter new characters/digits using the keypad.

d and

ough the entries

Edit an entry

1. Press . The first phonebook entry is displayed.

UP or DOWN to scroll and find the entry you want to edit

2. Use (or search alphabetically).

3. Press

then use UP or DOWN to display

Edit Entry

Option

and press OK.

4. The name is highlighted, followed by a cursor. Edit the name,

and press

5. Edit the number, then press

UP or DOWN to scroll and select a melody and press OKto

6. Use

to highlight the number.

to highlight the ringtone.

confirm and save the entry.

Back

7. Press

to return to standby.

Delete an entry or all entries

1. Press . The first phonebook entry is displayed.

UP or DOWN to scroll and find the entry you want to

2. Use delete (or search alphabetically).

Option

3. Press

Delete Entry

then use UP or DOWN to display either:

and the individual entry you selected will be

deleted. Press to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using the phone

Delete All

to confirm or

and press OK.

Back

to cancel.

Delete All?

Phonebook Empty

is displayed, press

will be

displayed and then the display will return to standby.

Copy an entry to another handset

1. Press . The first phonebook entry is displayed.

2. Use

UP or DOWN to scroll and find the entry you want to edit

(or search alphabetically).

3. Press

then use UP or DOWN to display

PB Transfer

Option

and press OK.

4. Press

UP or DOWN to select the handset you want to copy

the entry to and press

PB Trans to Handset 1

. The display shows, for example

5. Press to exit and return to standby.

Save a phonebook number to a quick dial key

You can store up to 10 phonebook numbers on the quick dial buttons 0 to 9 for quick and easy dialling.

1. Press . The first phonebook entry is displayed.

UP or DOWN to scroll and find the entry you want to edit

2. Use (or search alphabetically).

Press

Abort

to cancel at any time.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using the phone

If you have problems copying directory entries from your SIM onto the BT Verve 500 place the SIM back into your mobile and confirm that the directory entries are stored on the SIM and not within the mobile handset directory. If this is not the case then you will need to copy the entries from your mobile handset directory onto the SIM. Refer to your mobile user guide for details.

e: sometimes the mobile handset

Not directory entries will appear differently when they are copied to the SIM, with the name being appended with a number, e.g. Tom 1.

Names copied from the SIM card can be up to 12 characters and numbers up to 24 digits.

Press at any time to cancel copying and return to standby. Any entries that have already been copied will be retained.

3. Press

Option

then use UP or DOWN to display

Quick Dial

and press OK.

4. Enter a quick dial number from 0 to 9 using the keypad and

press

5. Press to exit and return to standby.

Dial a quickdial number

1. Press and hold the quick dial key (buttons 0 to 9) where the number you want to dial is stored.

2. The stored number is displayed, press to dial.

Copy SIM card contacts to the phonebook

With the ‘SIM copy’ feature you can copy all the contacts stored on your mobile phone SIM card to the BT Verve 500 phonebook. So within minutes, you can have all your mobile contacts saved onto your landline phone for quick and easy dialling.

1. Insert the SIM card into the SIM READER slot on the front of the base.

2. Press .

Option

3. Press

from SIM

soft key then use UP or DOWN to display

and press OK.

Copy

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using the phone

4. If your SIM card is security protected you will be prompted to enter your SIM Card PIN. Enter your 4-digit (SIM) PIN code

and press

Copying …

5. displayed. When copying is complete

and the percent of contacts copied will be

Transferred!

will be

displayed.

6. Press to exit and return to standby.

If the SIM card is not inserted in the base, or is inserted incorrectly, the following message will be displayed

No SIM Card!

For security reasons, when you enter each digit of the PIN code it will be displayed as a . Press the soft key to delete an incorrect digit.

If you enter an incorrect PIN code,

Invalid PIN!

Check that you have the right PIN for your SIM card. If you cannot find it, please contact your mobile phone network for help.

Press to exit and return to standby at any time.

If you receive an incoming call during copying, the copy is abandoned. Any contacts that have already been stored will be retained.

will be displayed.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Display settings

Wallpaper

Your BT Verve 500 has a choice of 6 wallpapers for the handset display.

1. Press

Display

Wallpaper

4. Press press

5. Press to exit and return to standby.

Contrast

Your BT Verve 500 has a choice of 3 contrast levels for the handset display.

1. Press

Display

3. Press

4. Press press

5. Press to exit and return to standby.

to open the main menu.

is displayed, press OKto select.

UP or DOWN to select the wallpaper you want and

to confirm.

to open the main menu.

is displayed, press OKto select.

DOWN to display

UP or DOWN to select the contrast level you want and

to confirm.

Contrast

and press OKto select.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Alarm and time settings

Set the time and date

You will need to set the correct time and date so that you know when you received answering machine messages or Calls log entries.

1. Press

2. Use the symbol and press

Clock Setting

4. The current time and date setting is displayed. Enter 2 digits for the hour and 2 for the minute (e.g. for 2.15pm, enter

4, 1, 5). The cursor moves across automatically, now enter 2

digits each for the day, month and year, e.g. for 6thMay 2006 press

5. Press to exit and return to standby.

Set the alarm

You can use your BT Verve 500 phone as an alarm clock. When an alarm is set the symbol is displayed when in standby mode.

1. Press

2. Use the and press

to open the main menu.

NAVIGATION buttons to highlight the

to select.

is displayed, press OKto select.

0, 6, 0, 5, 0, 6 then press OKto confirm.

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Alarm and time settings

3. Press DOWN to highlight select.

4. The current alarm time is highlighted, select new alarm time and press

5. Press

6. Press

7. Press

8. Press to exit and return to standby.

1. T

DOWN to highlight

toggle between

DOWN to highlight

UP or DOWN to choose the alarm tone you want and

press

Silence the alarm

When the alarm time has elapsed, the chosen melody will sound for 30 seconds, symbol will flash.

o silence the alarm: press any button on the handset.

to confirm.

Alarm Setting

Alarm

then use the right soft key to

and

Off

, displaying the option you want.

Alarm Tone

<Alarm>

will be displayed and the

and press OKto

and press OK.

Edit

to enter a

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Sound settings

Handset earpiece/speaker volume

The handset has a choice of 5 earpiece volume levels and 5 loudspeaker (handsfree) volume levels.

1. Press

2. Use the and press

Handset Volume

4. Press and press OK.

5. Press and press

6. Press to exit and return to standby.

External call ringer melody and volume

The handset has a choice of 10 ringer melodies and 5 ringer volume levels for external calls. If you do not want to be disturbed you can set the volume level to ‘off’.

1. Press

2. Use the and press

3. Press

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

is highlighted, press OKto select.

UP or DOWN to highlight either

LEFT or RIGHT to select the volume level you require

to confirm.

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

Handset Ring

EarpieceorSpeaker

and press OK.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Sound settings

Melody

is highlighted, press OKto select.

5. Press

6. Press

7. Press

8. Press to exit and return to standby.

1. Press

2. Use the

3. Press

5. Press

6. Press

UP or DOWN to select the ringer melody you want and

press

DOWN to highlight

LEFT or RIGHT to select the volume level you require

and press

Internal call ringer melody and volume

The handset has a choice of 10 ringer melodies and 5 ringer volume levels for internal calls.

and press

Melody

want and press

to confirm.

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

is highlighted, press OKto select.

UP or DOWN to select the internal ringer melody you

DOWN to highlight

Volume

and press OK.

Internal Ring

Volume

and press OK.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

7. Press LEFT or RIGHT to select the volume level you require

and press

8. Press to exit and return to standby.

Base ringer melody and volume

The base has a choice of 10 ringer melodies and 3 ringer volume levels or you can set the volume to ‘off’ if you do not want to be disturbed.

1. Press

2. Use the and press

3. Press

Melody

5. Press and press

6. Press

7. Press and press

8. Press to exit and return to standby.

to confirm.

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

is highlighted, press OKto select.

UP or DOWN to select the base ringer melody you want

DOWN to highlight

LEFT or RIGHT to select the volume level you require

to confirm.

Base Ring

Volume

and press OK.

Sound settings

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Sound settings

A✓will be displayed alongside the setting when it is set to ON.

Handset tones

Your BT Verve 500 has a selection of handset tones which can each be switched on or off. These tones are:

Key tone: sounds a confirmation tone each time a keypad button is pressed.

Charge tone: sounds when you place the handset in the base/charger to charge.

Battery low: sounds when the handset batteries are low and need recharging.

Out of range: sounds when the handset moves out of communication range with the base.

List end tone: sounds when you are at the end of a menu list, phonebook list or calls list.

1. Press

2. Use the and press

3. Press

4. Press

5. Press right soft key to select either

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

Tone

and press OK.

UP or DOWN to highlight the type of tone you want.

Off

6. Press to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Phone settings

Handset settings

Auto answer

With auto answer set to ON, when you receive an incoming call and the handset is in the base, you can pick it up to answer the call. You do not need to press .

With auto answer on, you can also end a call by placing the handset back on the base, without the need to press .

1. Press

2. Use the and press

Handset Settings

Auto Answer

4. either

5. Press to exit and return to standby.

At the handset:

1. Press

2. Use the and press

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

is highlighted, press OK.

is highlighted. Press the right soft key to select

Off

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

If auto answer is set to On, a ✓will be displayed alongside

Auto Answer

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Phone settings

The default PIN code is 0000. Press to exit and return to standby

at any time.

Handset Settings

4. Press

UP or DOWN to highlight

5. Enter your 4 digit System PIN code, and press

Registering …

t the base:

is highlighted, press OK.

is displayed.

6. Press and hold , until you hear a beep tone. Release the button and the phone will remain in registration mode for 60 seconds while the handset attempts to register with the base.

When registration is successful, the new handset will automatically be allocated the next available handset number. This number will be shown in the handset display when in standby mode.

Dim mode

With Dim mode set to on, after a pre-set period of inactivity, the display backlight will reduce to 10%.

With Dim mode set to off, the display will go completely blank after the pre-set period of inactivity.

When set to On, the handset uses more power and so the talk and standby times will be reduced.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

When you press a keypad button, the display backlight will come on as normal.

1. Press

2. Use the and press

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

Handset Settings

4. Press

UP or DOWN to highlight

5. Press the right soft key to select either

is highlighted, press OK.

Dim Mode

Off

6. Press to exit and return to standby.

Handset name

If you are using more than one handset with your BT Verve 500 base, you can give each handset a personalised name to easily distinguish between the handsets. The maximum number of characters is 12.

1. Press

2. Use the and press

Handset Settings

4. Press

5. Enter a name using the keypad and press

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

is highlighted, press OK.

UP or DOWN to highlight

Handset Name

to confirm.

and press OK.

6. Press to exit and return to standby.

Reset your handset

You can reset your BT Verve 500 handset to the default (original) settings.

Phone settings

If Dim Mode is set to On, a ✓will be displayed alongside

To delete an incorrect character/digit press soft key.

To restore the default name (Handset

1), delete the curr a blank entry. When the handset returns to standby mode, the default name will be displayed.

Dim Mode

ent name and save

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Phone settings

1. Press

2. Use the

4. Press

to open the main menu.

NAVIGATION buttons to highlight the symbol

and press

Handset Settings

Confirm

to select.

is highlighted, press OK.

UP or DOWN to highlight

Reset Handset

? is displayed. Press OKto confirm or, press to

exit and return to standby.

Room monitor

Please ensure that the phones are working correctly and are fully charged before using the room monitor function.

If you have at least two handsets registered to your BT Verve 500 base you can leave one handset in a room and monitor the sounds in the room by making an internal call to another handset.

1. Press

2. Use the and press

Handset Settings

4. Press

Call To:

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

is highlighted, press OK.

UP or DOWN to highlight Room Monitor and press OK.

is displayed. Enter the number of another handset

registered to the base that you are going to use to monitor,

e.g. 2 and press

Room Monitor On

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

is displayed on the ‘listening’ handset.

and press OK.

7. Press or on the other handset to start monitoring. If the ‘listening’ handset detects any noise it will ring the other handset.

Base settings

System PIN code

Your BT Verve 500 has a system PIN code which you will need to change various settings on your phone. The default PIN code is 0000. You may want to change this to prevent unauthorised changes to your settings.

1. Press

2. Use the and press

3. Press

Change PIN

5. Enter the old PIN number (default 0000) and press

Enter New PIN

6. select the

Re-enter PIN

7. and select the

8. Press to exit and return to standby.

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

Base Settings

and press OK.

is highlighted, press OK.

is displayed. Enter a new 4 digit PIN code and

option.

is displayed. Re-enter the new 4 digit PIN code

option to confirm.

Phone settings

For security reasons, when you enter each digit of the PIN code it will be displayed as a

Press digit.

Clear

to delete an incorrect

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Phone settings

Please note, you cannot de-register the handset you are using.

De-register a handset

1. Press

2. Use the

3. Press

4. Press

5. The deleted handset will display

to open the main menu.

NAVIGATION buttons to highlight the symbol

and press

to select.

DOWN to highlight

Base Settings

De Register HS

Please Register

and press OK.

registered again.

6. Press to exit and return to standby.

Reset your base

You can reset your BT Verve 500 base to the default (original) settings.

1. Press

2. Use the

3. Press

4. Press

to open the main menu.

NAVIGATION buttons to highlight the symbol

and press

Confirm?

to select.

DOWN to highlight

UP or DOWN to highlight

Base Settings

Reset Base

is displayed. Press OKto confirm, or press to

and press OK.

exit and return to standby.

until it is

and press OK.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Recall time

Recall is used when connected to certain switchboards, for transferring calls to another extension number, and for some network services, such as Call Waiting. Contact your network or switchboard provider for advice on how to use the button.

You may need to change the recall time according to your switchboard. The recall settings are 100ms, 200ms, 500ms and 900ms. The default setting for recall in the UK is 100ms.

1. Press

2. Use the and press

3. Press

4. Press

5. Press press

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

UP or DOWN to highlight

Base Settings

Recall Time

and press OK.

UP or DOWN to highlight the setting you want and

to confirm.

6. Press to exit and return to standby.

Pause time

When using your BT Verve 500 with a switchboard, you may need to enter a pause to allow time for you call to be connected to an outside line.

Phone settings

Only change this setting if advised to do so by your switchboard provider.

Please consult your switchboard provider if you are unsure which setting you r

equire.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Phone settings

A✓denotes the chosen setting.

You may need to change the length of the pause according to your switchboard. The pause settings (in seconds) are 0, 1,

2.5, 3 and 4.

1. Press

2. Use the and press

3. Press

4. Press

5. Press press

6. Press to exit and return to standby.

Call log type

You can select the type of calls you want to be listed in the Calls log.

Select either ‘ or unanswered (missed).

Or, select ‘

1. Press

2. Use the and press

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

UP or DOWN to highlight

UP or DOWN to highlight the setting you want and

to confirm.

All Calls

Missed

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

Base Set

’ to display all calls, whether answered

’ to display only unanswered calls.

and press OK.

Pause Time

and press OK.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Phone settings

3. Press DOWN to highlight

4. Press

5. Press

6. Press to exit and return to standby.

1. Press

2. Use the

3. Press

4. Press

5. Press

6. Press to exit and return to standby.

UP or DOWN to highlight

UP or DOWN to highlight either

and press OKto confirm.

Auto-delete

This function is for the SMS text message memory management. If ‘Auto-Delete’ is enabled, when the Inbox, Outbox or Draft box become full, the oldest SMS will be automatically deleted to make room for a new message. If ‘Auto-Delete’ is disabled, the oldest message will not be deleted, instead you will see an error message and you will need to delete messages manually to be able to receive new messages.

to open the main menu.

NAVIGATION buttons to highlight the symbol a

nd press

press

to select.

DOWN to highlight

UP or DOWN to highlight

UP or DOWN to highlight either

to confirm.

Base Settings

Call Log

All Call

Base Settings

Auto-Delete

Enable

and press OK.

Missed Call

and press OK.

Disable

and

A✓denot

es the chosen setting.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answering machine

Your BT Verve 500 can digitally record up to 28 minutes of messages. As well as recording incoming messages, you can record memos for other users of your BT Verve 500.

ou can operate your answering machine from:

the handset, see page 43.

•

the base, see page 51.

•

remotely, from any other Touchtone™ telephone, see page 53.

•

Your BT Verve 500 comes with two pre-recorded outgoing messages:

Answer and Record – allows callers to leave a message.

Answer and Record is the default message setting.

Answer Only – If you choose this message, callers will not be able to leave a message.

You can also record your own personalised outgoing messages.

You will need to set the date and time (if you have not already done so) so that you will know when each message was received, see page 8.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answering machine settings (via the handset)

Switch the answering machine ON/OFF

With the answering machine set to On, calls will be answered after the set Answer delay and the caller can then leave you a message.

With the answering machine set to Off, calls will be answered after 10 rings and the Answer Only message will be played to your callers. They will not be able to leave you a message.

1. Press

2. Use the and press

3. Press

4. Press confirm.

5. Press to exit and return to standby.

Answer delay

Answer delay sets the number of times your BT Verve 500 will ring for before the answer machine picks up your call and starts playing the outgoing message.

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

UP or DOWN to select either Onor

Answer On/Off

and press OK.

Off

and press OKto

Answering machine

The default setting is Answer On, Answer and Record mode.

When the answering machine is off, the message counter will display

––

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answering machine

The default setting is Automatic. For more information on Time Saver,

see page 55.

The default setting is 120 secs.

You can change this setting to between 2 and 9 rings or select Automatic for the ‘time saver’ option.

1. Press

2. Use the and press

3. Press

4. Press select

5. Press require and select

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

UP or DOWN until

Setting

and press OK.

Answer delay

is displayed and

UP or DOWN to select the answer delay setting you

6. Press to exit and return to standby.

Incoming message record time

You can select the maximum length for your incoming messages. The options are 60 secs, 120 secs or no limit.

1. Press

2. Use the and press

3. Press

Max message time

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

Setting

and press OK.

is displayed, select OK.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

5. Press UP or DOWN to select the setting you require and

select

6. Press to exit and return to standby.

Time stamp on/off

With this setting on, your BT Verve 500 will save and announce the day and time with each recorded message.

1. Press

2. Use the and press

3. Press

4. Press

5. Press the right soft key to select either

6. Press to exit and return to standby.

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

Setting

and press OK.

Time Stamp

Off

or On.

If time stamp is on, a ✓will be displayed alongside the setting.

If time stamp is set to off, the dat and time will not be announced and will be replaced by a 2 second pause.

Monitoring/call screening

With monitoring set to on, when the answering machine takes a call, you can listen to the caller leaving a message over the loudspeaker. If you decide you want to take the call in person, you can pick up the handset or press / .

With monitoring set to off, you will not be able to hear the

oring is on, a

If monit displayed alongside the setting.

The answering machine automatically stops recording if you tak in person.

The default setting is on.

caller leaving a message.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answering machine

will be

✓

e the call

Answering machine

‘Standard’ quality allows a maximum recording time of 28 minutes.

‘High’ quality allows a maximum recording time of 7 minutes.

A✓will be displayed alongside the chosen setting.

1. Press

2. Use the

3. Press

4. Press

5. Press the right soft key to select either

to open the main menu.

NAVIGATION buttons to highlight the symbol

and press

to select.

DOWN to highlight

Setting

and press OK.

Time Stamp

Off

or On.

6. Press to exit and return to standby.

Recording quality

You can select either standard or high quality recording. The default setting is ‘standard’.

1. Press

2. Use the and press

3. Press

4. Press

5. Press

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

DOWN to highlight

UP or DOWN to highlight

Setting

and press OK.

Record Quality

Standard

and press OK.

High

and press OK.

6. Press to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Outgoing messages

The outgoing message is the message a caller first hears when the answering machine picks up their call. There are 2 prerecorded outgoing messages to choose from (see note opposite) or you can record your own.

Record your own outgoing message

1. Press

2. Use the

3. Press

4. Press

5. Press

6. Speak your message clearly, close to the handset microphone

7. If you are happy with the message, press to exit and

to open the main menu.

NAVIGATION buttons to highlight the symbol

and press

press

Outgoing Msg 2

and press the

to select.

UP or DOWN to highlight

Outgoing Message

Record

UP or DOWN to select either

and press OK.

Stop

soft key to end recording. The message

and press OK.

Outgoing Msg 1

will be played back to you for checking

return to standby.

Or, to record the message again, repeat steps 5 and 6.

and

Answering machine

Answer and Record

The pre-set ‘Answer and Record’ outgoing message (Outgoing Msg 1), that allows your caller to leave a message, is “Hello, your call cannot be taken at the moment, please leave your message after the tone”.

Answer Only

The pre-set Answer Only outgoing message, where callers hear an announcement but cannot leave a message, is “Hello, your call cannot be taken at the moment and you cannot leave a message, so please call later”.

When recording your Answer Only message, remember to advise your caller that they will not be able to leave a message as the Answer Only mode will not record incoming messages.

You can record an outgoing message

o 60 seconds long.

up t

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answering machine

Check your outgoing message

1. Press

2. Use the

3. Press

4. Press

5. Press

to open the main menu.

NAVIGATION buttons to highlight the symbol

and press

press

to select.

UP or DOWN to highlight

Outgoing Message

Replay

and press OK.

UP or DOWN to select the message you want and

. The stored message is played back to you.

press

6. Press to exit and return to standby.

Select the outgoing message answer mode

When the answering machine is set to Answer Only, the message counter will display

You can select which outgoing message is played to callers. You can select from the following outgoing messages:

Outgoing Msg 1 – your own Answer and Record message.

Outgoing Msg 2 – your own Answer Only message.

Answer record – default Answer and Record message.

Answer only – default Answer Only message.

1. Press

2. Use the and press

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

and

Answering machine

3. Press UP or DOWN to highlight

press

Select

5. Press

6. Press to exit and return to standby.

is displayed, press OK.

UP or DOWN to select the outgoing message you want

and press

Outgoing Message

and

Listening to your messages

When new messages are stored on the answering machine, the message counter will flash the total number of messages.

When old (listened to) messages are stored on the answering machine, the message counter will display the total number of messages steadily.

1. Press

2. Use the and press

3. Press

4. You will hear, for example “You have X new messages” and the first message will begin to playback, followed by any further messages.

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

UP or DOWN to select

Play Message

and press OK.

If there are no new or old messages, you will hear “No messages”.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answering machine

Press Volume - to decrease or,

Volume + to increase the speaker

volume. Press

Stop

to go back to the previous

screen. Press to exit and r

standby.

Memory full

When the message memory becomes full, the handset display screen will

Answering full

show hear the announcement “Answering Machine Full”. The answering machine will switch to answer only mode and callers will hear the message, “Answer full.” You will need to delete some messages to enable new messages to be left.

The maximum length for a memo is the same as for incoming messages.

eturn to

and you will

At the start of each message, the number of the message is displayed on the message counter and announced together with the day and time the message was received.

During playback

to select any of the following options:

Skip Forward

Delete message

, you can press

to play the next message.

to delete the current message. “Message

then UP or DOWN and

deleted” is announced.

Skip Back

Repeat message

Call Back

Delete all msgs

to play the previous message.

to repeat the current message.

to call the number that left the message.

to delete all messages. “All messages

deleted” is announced.

Record a memo

You can record a memo message for another user of your BT Verve 500. When you record a memo, the message counter will increase by 1 and the message can be played back in the same way as answering machine messages (see page 49 and 52).

1. Press

to open the main menu.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

2. Use the NAVIGATION buttons to highlight the symbol

and press

3. Press

to select.

DOWN to highlight

Record Memo

and press OK.

4. Speak your message clearly, close to the handset microphone

Stop

and press

soft key to send recording.

5. Press to exit and return to standby.

Answering machine settings (via thebase)

Answering machine

Switch the answering machine ON/OFF and select the answer mode

1. Press repeatedly until the setting you want is announced. You can select from “Answer and record is on”, “Answering only is on”, “Answering Machine is Off”.

Check/delete the outgoing message

1. In standby mode, press and release , the outgoing message will be played back to you for checking.

2. To delete the outgoing message and return to using the default outgoing message, press during playback.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

The default setting is Answer On, Answer and Record mode.

When set to Answer On, using ‘Answer and Record’, the message counter will display 00 and your selected Answer & Record outgoing message will be played to callers.

When set to Answer On, using ‘Answer Only’, the message counter will display Ao and your selected Answer Only out be played to callers.

The outgoing message is selected via the handset, see page 47.

o Answer Off, the message

When set t counter will display - -.

Make sure you have selected the answering mode you want before checking the outgoing message.

going message will

Answering machine

Make sure you have selected the answering mode you want before recording a new outgoing message.

You can record an outgoing message of up to 60 seconds.

During playback, press to adjust the volume level. There are 9 volume levels.

Record a new outgoing message

1. In standby mode, press and hold .

2. Speak your message clearly close to the base microphone, press to end recording. Your message will be played back to you for checking.

Listening to your messages

When new messages are stored on the answering machine, the message counter will flash the total number of messages.

When old (listened to) messages are stored on the answering machine, the message counter will display the total number of messages steadily.

1. Press . Your messages will be played back in the order they were received.

During playback:

• Press to skip forwards and play the next message.

• Press once

• Press twice message.

• Press to delete the current message.

to replay the last message.

to skip backwards and play the previous

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

In standby mode:

• Press and hold to delete all messages.

Record a memo

1. In standby mode, press and hold .

2. Speak your memo message clearly close to the base microphone, press to end recording.

Remote access

You can operate your answering machine from any Touchtone™phone by calling your BT Verve 500 and entering a 3-digit security PIN. Using a PIN code prevents other people from accessing your machine without permission.

Change the remote access PIN code

1. Press

2. Use the

3. Press

to open the main menu.

NAVIGATION buttons to highlight the symbol

and press

Change PIN

to select.

UP or DOWN to highlight

is highlighted, press OK.

Remote control

and press OK.

Answering machine

The maximum length for a memo is the same as for incoming messages.

TANT

IMPOR

You should change the security PIN from the original setting of 123.

It is advisable to make a note of your new PIN code and keep it somewher safe.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answering machine

The default remote access PIN code is

123.

When entering the PIN code, each digit is shown as a reasons.

If remote control is on, a displayed alongside the setting.

for security

✓

will be

5. Enter the original 3-digit PIN code and press OK.

6. Enter a new 3-digit PIN code and press

7. Re-enter the new 3-digit PIN code and press

to confirm.

8. Press to exit and return to standby.

Switch remote control On/Off

With remote control switched on, you will be able to access and control your BT Verve 500 answering machine remotely from any Touchtone™ phone.

1. Press

2. Use the and press

3. Press

4. Press

5. Press the right soft key to select either

to open the main menu.

NAVIGATION buttons to highlight the symbol

to select.

UP or DOWN to highlight

Remote control

Off

or On.

and press OK.

6. Press to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Switch your answering machine on remotely

If your answering machine is switched off, but remote control is set to on, you can ring your BT Verve 500 from another phone and switch the answering machine on remotely.

1. Dial your telephone number and let it ring. After 20 rings you will hear the voice prompt “Please enter your security code”.

2. Press

# then enter your 3-digit security code. You will hear a

long beep. Press

8 to switch the answering machine on. If you

don’t hear a long beep after entering the code, enter it again.

Check for messages remotely

If you left your answering machine on and remote control is also set to on, you can ring your BT Verve 500 and check for messages remotely.

1. Dial your phone number. When you hear your outgoing message press # then enter your 3-digit security code. You will hear a long beep. Press press

# then 2 to play all new messages.

2 to play all messages or

Operating your answering machine remotely

When you have accessed your answering machine messages, you can use any of the button presses shown on the following page to control answering machine operations:

Answering machine

To be able to switch on your BT Verve 500 remotely from another phone you must have set ‘Remote Control’ to ON.

If ‘Remote Control’ is switched ‘off’ and you ring in, after 20 rings your answering machine will take the call and begin to play the ‘Answer only’ outgoing message.

If you enter the incorrect PIN code you will be allowed two fur attempts, if it is still incorrect your BT Verve 500 will hang up.

Time saver

When you ring in to access your messages remotely, if you have set the ‘Answer Delay’ setting (page 43-

44) to ‘Automatic’ (time saver) and you have new messages it will answer 2 rings, if you do not have any new messages, it will answer after 6 rings. This means you can hang up after 5 rings knowing you have no new messages, saving you time and the

t of the call.

cos You cannot use this f

have BT Answer 1571 or Call Minder active as the call will be intercepted before the 2 rings.

ther

eature if you

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Answering machine

If no button is pressed for 10 seconds or more, you will hear “Thank you for calling” and the line will be disconnected.

Button Function

Play all messages Play new messages Pause playback Resume playback Stop playback Replay current message Skip and play previous message Skip forward and play next message Delete currently playing message Record outgoing message 1 Record outgoing message 2 Play outgoing message 1 Play outgoing message 2 Select outgoing message 1 Select outgoing message 2 Record a memo Stop recording Switch answering machine on/off

t the end of message playback:

Delete all messages

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

BT Caller Display

If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.

If your caller’s name and number are stored in the phonebook and a name/number match is found, you will see the caller’s name on the display instead of the number.

Calls log

The Calls log holds details of the last 30 received calls. Stored numbers can be up to 24 digits long and stored names up to 12 characters long.

If a new call is received when the calls list is full, the oldest entry will be deleted automatically.

When there are new (unviewed) calls the blue ring on the handset will flash.

View and dial from the Calls log

1. Press DOWN to open the Calls log. The most recent call details are displayed:

• the caller’s name (if an exact phonebook match is found).

• the caller’s number (if available).

• the date and time the call was received.

To ensure that the caller’s name is displayed, make sure you have stored the full number, including the dialling code in the phonebook.

It may take a couple of seconds for the display to show the telephone number or name for an incoming call.

IMPORTANT

To use Caller Display you must first subscribe to the service from your network provider. A quarterly fee may be payable. For more inf BT Calling Features call BT free on 0800 800 150.

Whether the Calls log displays details of ‘All calls’ received or just ‘missed’ (unanswered) calls, is dependent on the setting you have chosen in the ‘Call log’ base setting section on page 40.

ormation on

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

BT Caller Display

If a caller has withheld their number,

Withheld

will be displayed.

If the number is unavailable,

Unavailable

If the call is from an international number, displayed.

If the call is from the operator,

Operator

If the call is from a payphone,

Payphone

If the call is from a ringback request,

Ringback

Press the soft key to delete an incorrect character/digit.

Press standby at any time.

will be displayed.

International

will be displayed.

Back

to exit and return to

will be

2. UP or DOWN to scroll through the list.

3. Press or to dial a displayed number.

Copy a Calls log number to the phonebook

1. Press DOWN to open the Calls log. The most recent caller’s number is displayed.

2. Press

3. Use

UP or DOWN to select the number you want to copy

Option

and press

UP or DOWN to scroll to

soft key.

Save to P.Book

and press

soft key.

4. Enter a name using the keypad (as shown on page 21) and press

5. The calls log number is displayed (you can edit the number if

you wish using the keypad) then press

6. Press

7. Press

UP or DOWN to scroll and select a ringtone for the

entry, then press

Back

to exit and return to standby.

to confirm and save.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Delete a/all Calls log number(s)

1. Press DOWN to open the Calls log. The most recent caller’s number is displayed.

2. Press

3. Use

UP or DOWN to select the number you want to delete

Option

and press

soft key.

UP or DOWN to highlight either:

Delete

to delete the current entry and press OKto confirm.

Delete All?

displayed, press

to delete all Calls log entries.

to confirm.

Delete All?

BT Caller Display

If you decide you do not want to delete, Press to standby.

Back

to exit and return

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

IMPORTANT

You must subscribe to your Network Provider’s Caller Display service so that you can use text messaging and you must not withhold your telephone number. A quarterly fee may be payable, please contact your network provider for more details.

You may also send messages to landline phones that are NOT text compatible. Messages to noncompatible lines will be connected to

t and delivered in spoken

voice tex words to the telephone as a call. Please note that the conversion can translate common abbreviations and smileys etc, but to ensure maximum clarity of message delivery, abbreviations etc should be used

sparingly

Welcome to the BT text messaging Service on your BT Verve

500. Your BT Verve 500 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK.

The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.com/terms/tor.htm

Subscribe to the text messaging service

When you send your first text message from your BT Verve 500 you will automatically be registered for the service.

On receipt of your first text through the service, the system will send you a welcome text message back.

You may also register by sending the word ‘Register’ to 00000 upon which you will receive a confirmation message.

Cost of the fixed line service

There is no subscription charge (other than the subscription to Caller Display). Visit the BT.com website (www.bt.com) to find out how much it costs to send a text message (depends upon your call package).

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

Send a text message

1. Press

2. Use the

4. Use the keypad to write your message then select

to open the main menu.

NAVIGATION button to highlight the icon and

select

Write

Number

is displayed, select OK.

is displayed. Either enter the number you want to

send to manually, or select soft key to search for a

number in the phonebook, then select

UP or DOWN to highlight either:

6. Use

Send SMS

followed by

– select OK.

Message Sent

Message Sending …

is displayed,

Save SMS

at a later time.

to save the message in the Drafts box for sending

SMS Saved!

is displayed.

Sent messages are stored in the Outbox

Your BT Verve 500’s outbox is like a redial list. It holds a copy of the last 20 sent messages.

Each message has details of the number where the message was sent, and the time and date of sending.

At any time, press the previous screen, or press to cancel and return to standby.

Use the soft key to delete

incorrect char Use

LEFT or RIGHT to move the cursor

through the text, if you want to insert/delete text.

Press to switch between lower and upper case.

Refer to the character map on page 13 for the full range of characters and punct

For help with entering text, see page 62.

You can enter a number up to 24 digits.

If sending is unsuccess be displayed.

In order to send and receive text messages you must not withhold your number. On most networks if you normally withhold your number the 1470 prefix presents your number for you.

A new message will replace the oldest message in the Outbox.

acters/digits.

uation.

Back

ful,

to go back to

Failed!

will

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

A new message will replace the oldest message in the Drafts box.

Saved messages are stored in the Drafts box

If you save a message to complete and/or send later it will be stored in the Drafts box. The Drafts box holds up to 20 messages. If you are part way through writing a message and you receive an incoming call, the message will be deleted and you will have to start again.

If there is a pr message the display shows and the handset returns to standby. Your BT Verve 500 will have 2 further attempts at sending your message at 10 minute intervals. If the message fails to be sent on the third attempt the message displayed alongside the message in the Outbox (replacing the time and date).

If another handset is on the line when you try to send a t will see will be stored in the Outbox with the message becomes available your BT Verve 500 will attempt to send the message again.

When writing a message, if no k button is pressed for 1 minute, the message will automatically be stored to the Drafts folder, where you can retrieve it at a later time.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

oblem sending a

Sending Error

Line in Use

Not Sent

Failed!

will be

ext message, you

and the message

. When the line

eypad

Received messages are stored in the Inbox

Your BT Verve 500 can store up to 30 messages.

Entering text

Your BT Verve 500 uses ‘standard text entry’. A single text can be up to 160 characters.

With standard text entry, you can enter a word by pressing each letter button a number of times to display the character you want on the screen. For example, to write the word “Hello”, press twice, twice, three times, three times and three times.

Writing tips for text entry

1. If you make a mistake, press soft key to delete the last character/digit to the left of the cursor.

Text messaging

2. The cursor automatically moves to the right after a couple of seconds. So when the next letter is on the same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it.

3. Press

LEFT or RIGHT to move the cursor through the

characters/digits. Characters/digits are entered to the left of the cursor.

4. Press and r

elease to insert a space.

5. Press to toggle between lower and upper case. (The selected case is shown on the display above the middle soft key.

6. Press to exit and return to standby at any time.

Receiving and reading text messages

Messages are stored in the Inbox. When you receive a new text message, the NEW SMS symbol will be displayed the handset will sound an alert beep and the display shows, for example

1. Press

2. Use the select

3. Press

2 New SMS

to open the main menu.

NAVIGATION button to highlight the icon and

UP or DOWN to highlight

Inbox

and press OK.

See page 13 for the complete character map.

You will not be able to receive text messages until you have first sent a message. The first message sent

ters you with the text service.

regis If the Inbox is empty,

will be displayed.

No Messages!

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

Alongside Inbox, the display shows the number of new messages and the total number of messages in the Inbox, for example have 2 new messages and a total of 10 new and old messages.

When a message is NEW (unread) the

symbol will be displayed to the left

of the caller’s number.

Press UP/DOWN/LEFT/RIGHT to move through the message.

Select

Back

message list.

If you want to edit the message before forwarding, use soft key to delete characters and enter new ones using the keypad.

02/10

. Where you

to return to the

4. The first (newest) message details are highlighted. The caller’s name (if a phonebook match is found) and number are displayed.

Read

5. Press

to view the message.

6. When viewing a message:

Select

Option

, then use UP or DOWN to scroll and select any

of the following options:

Forward

Press keypad or, select to open the phonebook and scroll

– to forward the message to another number.

. Enter the number you want to send to using the

or DOWN to scroll and display the name/number you want.

Press

to confirm and send.

– to write and send a reply.

Select

. Enter your message using the keypad, then select

. The sender’s number will be displayed. Select OKto

confirm and send.

Use Text

– to use the text in the message, but add to or edit

it.

Select

. The message is displayed, followed by a flashing

cursor. Add to or edit the text using the keypad, then select

. Enter the number you want to send to using the keypad

or, select to open the phonebook and scroll

UP or DOWN

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

to scroll and display the name/number you want. Press OKto confirm and send.

Save to P.Book

Select then press

– to save number to the phonebook.

. Enter a name for the number using the keypad,

. The number is displayed, press OK. Use UP or

DOWN to select a melody for the number and press OKto

save the entry.

Call

– to ring the number.

Select

Delete

Select

Delete All

Select

Back

. The number is displayed and dialled,

– to delete a message.

. The message is deleted.

– to delete all messages in the Inbox.

OK.Delete All?

is displayed. Select OKto confirm or

to cancel.

7. Press to exit and return to standby.

Read, edit and send messages stored in the Drafts box

If you have saved a message you have written for sending later, you can view, edit and send it from the Drafts Box. The Drafts box holds up to 20 messages.

1. Press

to open the main menu.

To edit the number, scroll to the number line and use to delete digits and enter new ones using the keypad.

Receiving a call while writing a text

If you are writing a text and you receive a call, the message will be lost and you will need to start again.

When the Drafts Box becomes full, the oldest message is deleted to make room for a new message.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

2. Use the NAVIGATION button to highlight the icon and

select

3. Press

4. The caller’s name (if a phonebook match is found) or number is displayed.

5. Scroll UP or DOWN to the message you want and select The saved message is displayed.

6. T press

If the message is r

Send SMS

followed by

7. The message is displayed again, followed by a flashing cursor. Edit the message, using the keypad to enter text and the soft key to delete text then press

8. Either enter the number you want to send to using the keypad and select

Or, select to open the phonebook and scroll to the name/number you want, then press OK.

9. Use

Send SMS

followed by

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

UP or DOWN to highlight

o edit the message: select

. Continue to step 7.

eady to send: press DOWN to highlight

and pressOK.

Message Sent

UP or DOWN to highlight either:

– select OK.

Option.Edit SMS

Message Sending …

. Now continue to step 10.

Message Sending …

Message Sent

Draft

and press OK.

is displayed,

Read

UP or DOWN

Save SMS SMS Saved!

10.

Press to exit and return to standby.

Delete messages stored in the Drafts box

1. Press

2. Use the select

3. Press

4. The caller’s name (if a phonebook match is found) or number is displayed.

5. Scroll UP or DOWN to the message you want and select The saved message is displayed.

6. Press

Delete

Delete All

and press

7. Press to exit and return to standby.

to keep the message saved in the Drafts box.

is displayed.

to open the main menu.

NAVIGATION button to highlight the icon and

UP or DOWN to highlight

Option

, then scroll DOWN to highlight either:

– to delete the current message and press OK.

– to delete all messages stored in the Drafts box

Draft

and press OK.

Read

Text messaging

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

If either the message memory becomes full, the display will flash

Memory Full

alternately. When the Outbox becomes full, the

oldest message is deleted to make room for a new message.

and

Delete Messages

Read, edit, send or delete messages stored in the Outbox

The Outbox stores details of the last X messages you have sent.

1. Press

2. Use the select

3. Press

4. The details for the most recent message are displayed first. The caller’s name (if a phonebook match is found) or number is displayed.

5. Scroll The saved message is displayed.

6. Press options:

Edit SMS

message using the keypad.

Send SMS Sending …

Call

and dialled,

to open the main menu.

NAVIGATION button to highlight the icon and

UP or DOWN to highlight

Outbox

and press OK.

UP or DOWN to the message you want and select Read.

Option

then UP or DOWN to select from the following

– to edit the message. Select OK, then edit the

– to send the message. Select OK.

is displayed, followed by

Message

Message Sent

– to ring the number. Select OK. The number is displayed

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

Save SMS

sending later. Select

Delete

– to save the message to the Drafts box for

– to delete the current message. Select OK.

The message is deleted.

Delete All Delete All?

– to delete all messages in the Outbox. Select OK.

is displayed. Select OKto confirm or

Back

cancel.

7. Press to exit and return to standby.

Service Centre numbers

To send and receive text messages you need the telephone number of your Network’s text Centre. If you accidentally delete the SEND or RECEIVE Service Centre numbers you will need to re-enter them in order for your text Service to work.

Service Center 1 – Send (outgoing) number is pre-set to: 1470P17094009.

Service Center 2 – Send (outgoing) number is empty, for you to store an alternative number.

Service Center 1 – Receive (incoming) number is pre-set to:

0800587529.

Service Center 2 – Receive (incoming) number empty for you to store alternative numbers.

If you try to send a text message with

vice Centre numbers stored you

no Ser will see the message

Numbers Stored

Your BT Verve 500 is pre-set to send and receive from SMS Center 1. If you enter details f you want to use this to send and receive messages, you will need to follow the section ‘Select an SMS Center to send/receive from’. See page 71 f

No Service

or SMS Center 2 and

ormation.

or more inf

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Text messaging

If you have details for more than one

er stored on your BT Verve

SMS Cent 500, you will need to select the one you want to use for sending, see next section.

Adding or changing Service Centre numbers

1. Press

2. Use the

3. Press

4. Press

5. Press

to open the main menu.

NAVIGATION button to highlight the icon and

press

UP or DOWN to highlight

UP or DOWN to highlight either

Center 2

and press OK.

Service Center

SMS Center 1

UP or DOWN to highlight the either

Incoming Nr.

and press OK.

Outgoing Nr.

SMS

6. The saved number (if available) is displayed. Edit the existing number using the soft key to delete incorrect digits and

the keypad to enter new ones, then press

7. Press to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Select an SMS Center to send/receive from

If you enter an additional ‘Send’ and ‘Receive’ number in SMS Center 2, you can select this as the service center you want to use.

1. Press

2. Use the press

3. Press

4. Press Press the right soft key

to open the main menu.

NAVIGATION button to highlight the icon and

UP or DOWN to highlight

Service Center

Send via C1

C1/C2

to alternate between Service

and press OK.

Centre 1 and Service Centre 2.

5. Once you have selected the required service centre, press to return to standby.

Text messaging

Your BT Verve 500 is pre-set to send using SMS Centre 1. All messages sent will go via the selected provider.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using additional handsets

Make sure the additional handset is fully charged before attempting to register it.

To register a new handset, see page 33.

To de-register a handset, see page 38.

If you want to register your handset to another GAP compatible base, you will need to de-register it from the BT Verve 500 base first.

During an internal call, the symbol is displayed.

You can press the all handsets.

Press to exit and return to standby at any time.

If you enter an invalid handset number you will hear the error tone.

Receiving an external call while on an internal call

If you are engaged on an internal call and an external caller is trying to get through, you will hear beeps through the earpiece and the caller’ information will be displayed (if you have subscribed to a Caller ID service).

All

soft key to call

You can use up to 5 GAP compatible handsets with your BT Verve 500 base to extend your phone system without needing to install extension sockets for each new phone. You must register new handsets to your BT Verve 500 base before they can be used.

Your BT Verve 500 handset can only be registered to one base at a time.

See page 33 for instructions on registering additional handsets.

Internal calls

If you have more than one handset registered to the base, you can make internal calls between two handsets.

1. Press and hold

Internal call

and a list of available

handset numbers to call is displayed.

UP or DOWN to highlight the handset number (1-5) you

2. Use want to call (or enter the handset number using the keypad).

t the called handset, the symbol flashes and the calling handsets number is displayed. The user can press or to answer the call.

3. Either handset can press or or place the handset back on the base/charger to end the call.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Using additional handsets

Transferring calls

You can transfer an external call to another handset registered to the BT Verve 500 base.

During your call:

1. Press and hold . Your external caller will be put on hold and the symbol will flash.

2. Enter the internal handset number that you want to transfer the call to using the keypad.

Option

3. When the called handset answers, press the then use

UP or DOWN to select

Call Transfer

soft key,

3-Way Calls

You can hold a 3-way conference call between 2 internal handsets and 1 external handset.

During your call:

1. Press and hold . Your external caller will be put on hold and the symbol will flash.

2. Enter the internal handset number that you want to join the 3-way call.

Option

3. When the called handset answers, press the then use

UP or DOWN to select

Conference

soft key,

To answer the external call, press to put the internal call ‘on-hold’ or press again to end the current internal call. The handset will then ring, press to take the external call,

If you want to cancel the call transfer,

End

press

Alternatively you can select

to toggle between the external

Call

and internal call. The symbol will flash.

Switch

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Help

Phone does not work

• Have you installed the battery pack correctly? See page 7-8.

• Check that the mains power is correctly connected.

No dial tone

• Is the telephone cord of the base plugged into the phone socket?

• Check that the mains power is correctly connected.

• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the mains power is correctly connected.

• The battery may need recharging.

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try

again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.

You have a dial tone, but the phone will not dial out

• You may need to change the dial mode from tone to pulse.

• If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off, see page 29.

• Check that the mains power is correctly connected.

• Make sure the handset is registered to the base, see page 33.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

No display

• The battery may be flat, dead or incorrectly inserted.

• Recharge or replace the battery pack.

icon flashes

• Is the handset registered correctly to the base, see page 33.

• Check that the mains power is correctly connected.

• Check that the handset is within range of the base.

icon flashes

• The battery charge is low, place the handset on the base/charger to recharge.

icon not scrolling

• Try cleaning the charging contacts.

• Check that the mains power is correctly connected.

You hear the busy tone when you press .

• Make sure the handset is in range of the base.

• Another handset registered to your BT Verve 500 base may be on the line.

Answering machine does not record any messages

• The memory may be full. Play and delete old messages, see pages 49-50 or 52.

Help

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Help

Answering machine messages have the wrong date and time

• Have you set the date and time? See page 8.

Cannot access your messages from another phone

• Have you changed the remote access security PIN code? See page 53. Always keep a note of the

new PIN code in a safe place.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 57.

• The caller may have withheld their number.

• An exact name/number match was not found in your phonebook. Check that you have stored the

full STD dialling code.

Cannot register a handset to a base

• You can register a total of 5 handsets to your BT Verve 500 base. Check that you have not

exceeded the limits.

• Check that you have entered the correct PIN number (default PIN 0000).

• Check that you are at least one metre away from other electrical equipment to avoid interference

when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

• Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still

experience problems.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Verve 500 can interfere with other electrical equipment if it is placed too

close. It is recommended that you place your BT Verve 500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Verve 500 Helpline on 0870 242 6652 or email bthelpdesk@convergys.com.

Possible problems with text messaging

Help

Text messages cannot be sent and screen displays

Failed!

• The base power supply or telephone line cord might not be properly connected. Check that the

base power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

• There might be a fault on the line. Check your telephone line is working properly.

• You might have deleted the server number in error. See page 69-70 for instructions on how to

enter the number.

Cannot send text

• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have

another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Help

Cannot receive text

• You will not be able to receive text messages until you have first sent a message. The first

message sent registers you with the text service.

• More than one text messaging product is plugged into the line. Remove other products.

• Check service centre number is correct.

• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by

noting if your phone displays your caller’s number when you receive an incoming call.

• If you are using personal user areas please ensure you have given people your user area number

and that they are entering it to the end of your telephone number when sending you a text message.

Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111.

• This may be due to your line being de-registered at the text service centre. All you need to do is

RESET

text

and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines:

• BT Residential customers – call 151, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

• BT Business Customers – call 152, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

• For other telephone service providers please contact their customer services.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

General sales enquiries

• BT Residential lines – call 150. BT Business lines – call 152.

• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

Billing enquiries

• Refer to the telephone number shown on your telephone bill.

Other functions and services available from the text messaging service

• By sending the following commands to the BT text self administration facility you can control

functions and capabilities in your text phone and the way messages are handled.

1. Press

2. Use the

Write

to open the main menu.

NAVIGATION button to highlight the icon and select OK.

is displayed, select OK.

4. Use the keypad to type in the following commands (depending upon what you want to do):

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

All incoming text is delivered as voice text.

Turns off permanent voice text message delivery.

Help

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

5. Press OK.

Send SMS

If you are sending a message from a fixed line phone to another fixed line phone

• Forces a message you send to be delivered as a voice text even though the

recipient may have a text enabled phone and usually receives written text. This command is inserted at the start of the message and applies only to that message, e.g. ‘Hello I will be home late’.

If you are sending a message from a fixed line phone and require a status report

• Will allow a status report to be sent back to you when you have sent a message

to confirm delivery.

• Place at the start of your text message. Write the message and send it.

You will receive a reply text back to your phone giving the status report for that message.

You keep hearing an error beep

• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to

instructions in this user guide.

Number

is displayed. Enter

is highlighted, press OK.

00000

and press OK.

Message Sending …

is displayed, followed by

Message Sent

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

General information

IMPORTANT

This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Replacing the handset battery pack

After a time, you may find that the handset battery is running out of charge more quickly. This is a standard sign of wear and the battery pack will need replacing.

See diagrams on page 7 when changing the handset battery.

Remove the battery compartment cover, by sliding it downward and lifting off. Disconnect the small connector plug and remove the old battery pack. Connect a new MT Li-ion 3.7V 600mAh rechargeable battery pack by plugging the small battery connector plug into the socket inside the battery compartment. Make sure the battery wires are tucked in and then slide the battery compartment cover back on.

Spare rechargeable battery packs are available from the BT Verve 500 Helpline 0870 242 6652 or from the email Helpdesk: bthelpdesk@convergys.com

WARNING

Do not immerse batteries in water or throw them into a fire, or dispose of them with ordinary domestic refuse.

BT accepts no responsibility for damage caused to your BT Verve 500 by using any other types of batteries.

Safety information

• Only use the power supply suitable for the BT Verve

500 range. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the base mains power supply is 032214. If you have purchased a multiple pack the item code for the charger mains power supply is 032216.

• Use only the approved rechargeable batteries

supplied. Spare rechargeable batteries are available from the BT Verve 500 Helpline on 0870 242 6652 or from the email Helpdesk: bthelpdesk@convergys.com

• Do not open the handset (except to replace the

handset battery pack) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0870 242 6652 for all repairs.

• If the keylock is switched on, it is NOT possible to

make calls, including to the emergency numbers (999/112).

• Radio signal transmitted between the handset and

base may cause interference to hearing aids.

• It is recommended that advice from a qualified expert

be sought before using this product in the vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker

fitted you check with a medical expert before using this product.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

General information

• Your product may interfere with other electrical

equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close. It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a fire. There is a serious

risk of explosion and/or the release of highly toxic chemicals.

Cleaning

• Clean the handset and base (or charger) with a damp

(not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries

are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood.

• Do not stand your product on carpets or other

surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water

and do not use it in damp or humid conditions, such as bathrooms.

• Do not expose your product to fire, explosive or other

hazardous conditions.

• There is a slight chance your phone could be

damaged by an electrical storm. We recommend that you unplug the power and telephone line cord during an electrical storm.

Product disposal instructions

• The symbol shown here and on the product

means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.

• The Waste of Electrical and Electronic Equipment

(WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill.

Product disposal instructions for residential users

• When you have no further use for it, please remove

any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

• Business users should contact their suppliers and

check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

General information

Guarantee

Your BT Verve 500 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Verve 500 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur

within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as

instructed.

• This guarantee does not cover any faults or defects

caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the Help section beginning on page 74 or contact the Helpline on 0870 242 6652 or the email Helpdesk: bthelpdesk@convergys.com for assistance. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.

We recommend that you contact BT’s approved repair agent Helpdesk Solutions on 0870 240 5029 or a local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original battery pack. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

General information

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Verve 500 has a REN of

1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Any additional handsets and chargers that you register have a REN of 0.

Only use approved base mains power supply, item code: 032214.

If you have purchased a BT Verve 500 multiple pack, the item code for the charger mains power supply is

032216. Only use approved batteries. These products are available from the BT Verve 500

Helpline on 0870 242 6652 or from the email Helpdesk: bthelpdesk@convergys.com

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

Declaration of Conformance

Hereby, CCT Marketing Ltd declares that this BT Verve 500 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Connecting to a switchboard

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialling sequence.

Press and hol entering the telephone number.

You may also need to enter a pause when storing international numbers or charge card numbers.

Recall

You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall and is also used for BT Calling Feature.

d to insert a pause (P) before

General information

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Ofﬁces worldwide

The services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

elecommunications plc 2006.

Designed and produced by The Art & Design Partnership Ltd. Printed in China

BT Verve 500 Issue 2 (10/06) 2

BT VERVE 500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual