BT verve 450 User Manual

Download

BT Verve 450

User Guide

Welcome…

to your BT Verve 450 Digital Cordless Telephone Answering Machine

• Ultra slim handset.

• Answering machine with up to 15 minutes digital recording time and helpful voice prompts.

• 200 Name and number phonebook to store all your contact numbers for easy dialling.

• Store a directory entry then copy it – or the entire phonebook – to another BT Verve 450 handset.

• Send and receive text messages.

• Quick access to a range of BT Services including directory enquiries and call divert.

• Caller Display lets you see who’s calling and your phone stores details of the last 20 callers in a Calls list.

• Register up to 5 handsets to the base without the need for additional wiring.

• Digital call quality with a range of up to 300 metres outdoors and up to 50 metres indoors (in ideal conditions).

1 Youmust subscribe to your network provider’s Caller Display Service for text messaging to

work and you must not withhold your telephone number. A quarterly fee may be payable. Some other network provider lines may not be compatible with this text messaging service.

2 Youmust subscribe to your network provider’s Caller Display or Call Waiting service for these

features to work. A quarterly fee may be payable.

Please note that this equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Section

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages.

Need help?

If you have any problems setting up or using your BT Verve 450 please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Alternatively, you may find the answer in the ‘Help’ section at the back of this guide.

IMPORTANT

Only use the telephone line cord supplied.

* Calls made from within the UK mainland network are free.

Mobile and International call costs may vary.

Got everything?

• BT Verve 450 handset

• BT Verve 450 base

• 1 x NiMH rechargeable battery (pre-installed)

• Mains power adaptor (item code 040367 for black product / item code 045028 for white product)

• Telephone line cord

If you have purchased a BT Verve 450 multiple pack you will also have the following items for each handset:

• BT Verve 450 additional handset

• BT Verve 450 charger

• 1 x NiMH rechargeable battery (pre-installed)

• Small mains power adaptor for charger (item code 040368 for black product / item code 042169 for white product)

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up for multiple packs . . . . . . . . . . . . 9

Set date and time manually. . . . . . . . . . . . . . 10

Getting to know your phone

Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 11

Handset display / display icons . . . . . . . . . . . 12

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Navigating the menus . . . . . . . . . . . . . . . . . . 14

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the phone

Switching the handset on or off . . . . . . . . . . 16

Make an external call. . . . . . . . . . . . . . . . . . . 16

Preparatory dialling . . . . . . . . . . . . . . . . . . . . 16

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Earpiece / handsfree volume. . . . . . . . . . . . . 18

Secrecy (mute) . . . . . . . . . . . . . . . . . . . . . . . . 18

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Make a handsfree call . . . . . . . . . . . . . . . . . . 18

Answer a call handsfree. . . . . . . . . . . . . . . . . 19

Switch to handsfree during a call . . . . . . . . . 19

Redial the last number called . . . . . . . . . . . . 19

Redial a number from the redial list . . . . . . . 20

Save a number from the redial list

to the directory . . . . . . . . . . . . . . . . . . . . . . . 20

Delete a redial number . . . . . . . . . . . . . . . . . 20

Delete all redial numbers . . . . . . . . . . . . . . . 21

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Find handset (paging) . . . . . . . . . . . . . . . . . . 22

Message & Call inbox. . . . . . . . . . . . . . . . . . . 22

Directory

Store a name and number. . . . . . . . . . . . . . . 23

View an entry . . . . . . . . . . . . . . . . . . . . . . . . . 24

View directory capacity . . . . . . . . . . . . . . . . . 24

Dial an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Edit a name and number . . . . . . . . . . . . . . . . 25

Copy an entry . . . . . . . . . . . . . . . . . . . . . . . . . 25

Copy all entries . . . . . . . . . . . . . . . . . . . . . . . . 26

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 26

Delete entire directory . . . . . . . . . . . . . . . . . . 27

Edit call group name . . . . . . . . . . . . . . . . . . . 27

Change call group ringtone. . . . . . . . . . . . . . 28

Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

To copy a Directory entry to a Speed dial. . . 28

To delete a Speed dial . . . . . . . . . . . . . . . . . . 29

To edit a Speed dial . . . . . . . . . . . . . . . . . . . . 30

To dial using a Speed dial. . . . . . . . . . . . . . . . 30

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

5In this guide

Sounds

Handset ringer . . . . . . . . . . . . . . . . . . . . . . . . 31

Handset beeps . . . . . . . . . . . . . . . . . . . . . . . . 31

Settings

Display contrast / Handset name . . . . . . . . . 33

Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Handset reset . . . . . . . . . . . . . . . . . . . . . . . . . 34

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Handset priority . . . . . . . . . . . . . . . . . . . . . . . 35

Dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . 35

PBX / switchboard access code . . . . . . . . . . . 36

System PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

System reset . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Date / Time / Alarm

Set date & time . . . . . . . . . . . . . . . . . . . . . . . 38

Set alarm call . . . . . . . . . . . . . . . . . . . . . . . . . 39

Stop alarm ring. . . . . . . . . . . . . . . . . . . . . . . . 39

Calls lists

Caller Display . . . . . . . . . . . . . . . . . . . . . . . . . 40

Calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

View call details . . . . . . . . . . . . . . . . . . . . . . . 40

Dial from the Calls list . . . . . . . . . . . . . . . . . . 41

Copy a Calls list number to the directory . . . 41

Calls list settings . . . . . . . . . . . . . . . . . . . . . . . 42

New call alert . . . . . . . . . . . . . . . . . . . . . . . . . 42

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 43

Delete entire Calls list. . . . . . . . . . . . . . . . . . . 43

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

BT Network services

Pre-stored BT Services numbers . . . . . . . . . . 44

BT 118 500 (Directory Enquires) . . . . . . . . . 44

BT Verve 450 Helpdesk . . . . . . . . . . . . . . . . . 44

Call Divert on/off/check . . . . . . . . . . . . . . . . 45

Call Waiting on/off/check . . . . . . . . . . . . . . . 45

Answering machine

Using the answering machine

from the handset . . . . . . . . . . . . . . . . . . . . . . 46

Switch the answering machine on / off . . . . 46

Outgoing messages . . . . . . . . . . . . . . . . . . . . 47

Record your own outgoing message . . . . . . 47

Check or delete your outgoing message . . . 47

Answer settings . . . . . . . . . . . . . . . . . . . . . . . 48

Call screening . . . . . . . . . . . . . . . . . . . . . . . . . 49

Message playback . . . . . . . . . . . . . . . . . . . . . 50

Delete all old messages . . . . . . . . . . . . . . . . . 51

Using the answering machine at the base . . 51

Switch on / off . . . . . . . . . . . . . . . . . . . . . . . . 51

Message playback . . . . . . . . . . . . . . . . . . . . . 51

Remote access . . . . . . . . . . . . . . . . . . . . . . . . 52

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

6 In this guide

To enable / disable remote access. . . . . . . . . 52

If you forget to switch on your

answering machine . . . . . . . . . . . . . . . . . . . . 53

Operating your answering

machine remotely . . . . . . . . . . . . . . . . . . . . . 53

Text messaging

Subscribe to the text messaging service. . . . 55

Cost of the fixed line service . . . . . . . . . . . . . 55

Send a text message . . . . . . . . . . . . . . . . . . . 56

Using the Outbox . . . . . . . . . . . . . . . . . . . . . . 57

Receiving messages . . . . . . . . . . . . . . . . . . . . 58

Read messages . . . . . . . . . . . . . . . . . . . . . . . . 58

Edit or delete templates. . . . . . . . . . . . . . . . . 59

Service Centre numbers. . . . . . . . . . . . . . . . . 60

Add or change Service Centre numbers . . . . 60

Select Send Service Centre . . . . . . . . . . . . . . 61

Switch new message alert on or off . . . . . . . 62

Using additional handsets

Registering an additional handset . . . . . . . . 63

Select base . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

De-register a handset . . . . . . . . . . . . . . . . . . 64

Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Call another handset . . . . . . . . . . . . . . . . . . . 65

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . 65

3-way conference call . . . . . . . . . . . . . . . . . . 66

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

General information

Safety information . . . . . . . . . . . . . . . . . . . . . 74

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Environmental . . . . . . . . . . . . . . . . . . . . . . . . 75

Product disposal instructions . . . . . . . . . . . . 75

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Technical information. . . . . . . . . . . . . . . . . . . 77

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Declaration of Conformance . . . . . . . . . . . . . 77

Connecting to a switchboard. . . . . . . . . . . . . 77

Inserting a pause . . . . . . . . . . . . . . . . . . . . . . 77

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Getting started

Location

Place your BT Verve 450 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Your BT Verve 450 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.

Setting up

1. Plug the mains power cable into the socket marked on the underside of the base and plug the other end into the mains power wall socket and switch the power on. You can place the cable behind the retaining clip to prevent the plug being accidentally pulled from the socket.

WARNING

Do not place your BT Verve 450 in the bathroom or other humid areas.

Handset range

The BT Verve 450 has a range of 300 metres outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range significantly. With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range. If moving out of range of the base, the range indicator will flash. If you go out of range, any call you are on will be lost.

Which power adaptor?

If you have purchased a multiple pack, you should use the power adaptor with the smallest plug for the base.

IMPORTANT

The base station must be plugged into the mains power socket at all times. Do not connect the telephone line until the handset is fully charged. Only use the power and telephone cables supplied with the product.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

8 Getting started

Battery low warning

If the icon flashes in the handset display you will need to recharge the handset before you can use it again. You also hear a low battery warning beep once every 60 seconds. During charging, the icon will scroll in the display.

Battery performance

In ideal conditions, a fully charged battery should give up to 10 hours talk time or 100 hours standby time on a single charge.

Note that new batteries do not reach full capacity until they have been in normal use for several days.

To keep the battery in the best condition, leave the handset off the base for a few hours at a time. Running the battery right down at least once a week will help it last as long as possible.

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time. Eventually they will need to be replaced. New batteries are available from the BT Verve 450 Helpline on 0800 218 2182*.

After charging your handset for the first time, subsequent charging time is about 6–8 hours a day. Batteries and handset may become warm during charging. This is normal.

The base indicator lights up. The answering machine is switched on.

2. The NiMH battery is already fitted in the handset. Remove the battery compartment cover, by sliding it downward and lifting it off.

Locate the battery lead and connector and plug it into the socket inside the battery compartment (the red wire should be on the left). Tuck the battery leads in the space above the battery and slide the battery compartment cover back on.

3. Place the handset on the base to charge for at least 20 hours. When the handset is fully charged the icon will be displayed.

4. When the battery is fully charged, plug one end of the telephone line cord into the socket marked on the rear of the base and the other end into the telephone wall socket.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

9Getting started

Setting up for multiple packs

If you have purchased a BT Verve 450 multiple pack, you will need to prepare any additional handsets and chargers for use.

For each additional handset and charger:

1. Insert the cable through the channel at the rear of the charger and insert the plug into the power socket. Plug the other end into the mains wall power socket and switch on.

Using your BT Verve 450 on a Broadband line?

If this product is to be used on a broadband line then you must ensure that it is connected via an ADSL microfilter. Using this product on a Broadband line without an ADSL microfilter may cause problems with this product and your Broadband service.

Additional BT ADSL microfilters can be purchased from www.shop.bt.com

2. The NiMH battery is already fitted in the handset. Remove the battery compartment cover, by sliding it downward and lifting off. Locate the battery lead and connector and plug it into the socket inside the battery compartment (the red wire should be on the left). Tuck the battery leads in the space above the battery and slide the battery compartment cover back on. Charge the battery for at least 20 hours.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

10 Getting started

Date and time

Providing you have subscribed to your network’s Caller Display service, the date and time is set automatically for all handsets when you receive your first call.

The date and time is recorded with each answering machine message you receive.

If you do not have a Caller Display service you can set the date and time manually.

Any additional handsets supplied as part of a multipack are pre-registered to the base so, once charged, are ready for use. The handset number is shown in the display.

Set date and time manually

1. Press

2. Scroll to

Date/Time

and scroll to

Clock/Time/Alarm

is highlighted. PressOK.

Settings

then pressOK.

and pressOK.

4. The current Time format is highlighted. Scroll or to choose

24 houror12 hour

5. Scroll to

dd/mmormm/dd

6. Scroll to

Date format

Enter time

and scroll or to choose

and enter the time

e.g. 1705 for 5 05 pm.

7. Scroll to

Enter date

and enter the date, e.g. 09 06 07

for 9th June 2007.

8. Press

9. Press

to save.

Back

until you return to standby.

Your BT Verve 450 is ready for use.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Getting to know your phone

Int

Handset buttons

Press to open the BT Services menu, page 44.

In standby, press to open and

scroll through the Redial list, page 19.

In talk mode, press to adjust volume.

In menu mode, press to scroll up through

Press to select options displayed on screen.

In standby, press to access the directory.

When on a call press to mute the handset.

When entering text, press to move the cursor left.

When listening to answering machine messages,

press to play the previous message, page 50.

In standby, press and hold to dial your

network’s voicemail service 1571, page 43.

Option button (left)

(LEFT) Directory

In talk mode, press to switch

handsfree on and off, page 18.

In standby mode, press to make

and receive calls, page 16.

Press and hold to switch the

handset ringer on or off.

(UP) Redial

the options.

Handsfree

Talk

1 Voicemail

Option button (right)

Press to select options displayed on screen.

Recall

For use with switchboard/PBX and BT Calling Features.

(RIGHT) Messages & Call inbox

In standby, press to access the Calls list, answering machine messages or SMS text messages menu, page 22. When entering text, press to move the cursor right. When listening to answering machine messages, press to skip to next message, page 50.

(DOWN) Calls

In standby, press to open and scroll through the Calls list, page 40. In talk mode, press to adjust volume. In menu mode, press to scroll down through the options.

End call/Off or On

Press to end a call. In standby, press and hold to switch the handset off/on, page 16. In menu mode, press to return to standby.

#/Lock

Press and hold to lock/unlock the keypad, page 21. When entering text, press to switch between upper and lower case letters.

When storing an entry in the directory, press and hold to enter a Pause, page 77.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Getting to know your phone

Handset display

Handset name/number

Time

Date

Display icons

Shows handset battery status. Scrolls when the handset is charging.

Empty when filled in black.

On – displayed in standby mode to indicate handset is in range of the base. Flashing – to warn you are moving out of range. Off – out of range or cannot connect to the base selected.

On – during a call. Flashing incoming call.

On – handsfree speaker on.

On – answering machine on. Off – answering machine off.

Flashing – new answering machine messagse.

On – new text message received. Flashing – mailbox is full. Off – all messages have been read.

On – alarm is set. Flash – alarm time has been reached. Off – alarm off.

The keypad is locked.

Handset ringer is switched off.

On – missed call in the Calls list.*

* For this feature to work you must subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Base

Off hook light

Flashes when the handset is taking or making a call.

Text message light

On: you have new messages. Flashing:sending message Off: all messages have been read.

Del

Delete answering machine messages.

2-position charging contacts

Handset can be placed flat on the base or raised for easier pick up and viewing.

Power light

On: power on.

Find

Press to ring all registered handsets, helpful for finding a missing handset, page 22. Also used during the registration process, page 63.

Getting to know your phone

Answering machine display

- -

Answering

machine off.

0-99

Answering machine on, number of messages stored.

Flashes when you have new, unplayed messages.

Displayed while a handset is accessing the machine.

Displayed while recording a message.

On/Off

Switch answering machine on or off.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

ISKIP

Press once to repeat the current message, twice to play the previous message.

Vol + / Vol –

Increase or decrease speaker volume during play back.

SKIPI

Skip forward to the next message.

Stop

Stop play back.

Play

Play messages.

14 Getting to know your phone

Int

Option buttons

Press to select the option displayed on the screen.

If no buttons are pressed for 30 seconds, the handset returns to standby automatically.

Options

Down

Navigating the menus

Your BT Verve 450 has an easy to use menu system.

Each menu has a list of options, which you can see on the menu map on the following page.

When the handset is switched on and in standby:

1. Press

2. Then use or buttons to scroll through the available options.

3. Press the Back button to return to the previous screen.

To exit a menu and return to standby, press .

to open the main menu.

option button to select a menu option or the

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Menu map

15Getting to know your phone

Text

Write new text

Inbox

Outbox

Template

Text settings

Answer machine

Play messages

Delete msg

Answer on/off

Outgoing msg

Ans. settings

Sound

Ringer

Tones

Settings

H/set settings

Base settings

Date/Time/Alarm

The following menus can be accessed by pressing the relevant button:

Calls list empty

Settings

or or

Calls list displayed, press

Option

Details Delete Delete all Call number Store number Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

BT menu

Dir enquiries Helpdesk Divert on Divert off Check divert Call wait on Call wait off Chk call wait Empty Empty

Names menu Directory displayed, press

Option

New entry Edit entry View Copy Copy all Delete entry Delete all Capacity Edit call grp Speed dial

Directory empty

New entry Capacity

Redial list displayed, press

Option

Delete Delete all Call number Store number

Using the phone

When you make a call, the light on the base flashes.

Call timer

Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call.

Out of range warning

When the handset goes out of range of the base, the flashes.

If you are on a call, the line will hang up. Move back within in range. The handset will automatically re-connect to the base.

Switch handset on or off

To switch off

1. Press and hold .

Switch off?

is displayed, press

Yes

to confirm.

To switch on

1. Press and hold .

Switch off?

is displayed, pressNo.

Make an external call

1. Press .

2. When you hear the dial tone, dial the number.

Preparatory dialling

1. Dial the number first. If you make a mistake press delete the last digit.

2. Press to dial.

End a call

1. Press .

Clear

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

17Using the phone

Receive a call

When you receive a call, the phone rings. The display shows the caller’s number if available or the caller’s name if it matches an entry in the phonebook. If you do not have a Caller Display service, the screen shows

External call

1. Press .

Call Waiting

Providing you have subscribed to your network’s Call Waiting service and it is switched on, your BT Verve 450 will alert you to a second incoming call while you are already engaged on an external call.

1. You will hear the call waiting tone and the display will show the number of the caller, or the name if it matches an entry in your directory.

2. Press to answer the new call and your first caller is put on hold.

3. Press to toggle between the two callers.

4. Press to hang up the current call.

Auto answer

As long as you have auto answer set to ON you can answer a call by lifting the handset off the base. If you have switched auto answer off, you will need to press as well. Auto answer ON is the default setting. See page 33.

To switch your call waiting service on or off, see page 45.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

18 Using the phone

During a handsfree call, press or

to change the volume.

Earpiece / handsfree volume

During a call you can adjust the volume of the earpiece or loudspeaker. There are 5 levels.

1. Press or to increase or decrease the volume.

Secrecy (Mute)

During a call, you can talk to someone nearby without your caller hearing.

1. Press . The display shows hear you.

2. Press again to return to your caller.

Mute on

and your caller cannot

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.

Make a handsfree call

1. Dial the number then press . is displayed. You hear your call over the handset loudspeaker. Press to switch the call between the earpiece and the loudspeaker.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

2. Press to end the call.

Answer a call handsfree

When the phone rings:

1. Press . The call is transferred to the handset loudspeaker.

Switch to handsfree during a call

1. During a call: press to put the call on the loudspeaker. To switch handsfree off and return the call to the earpiece, press again.

Redial

Up to the last 15 telephone numbers called are saved in the redial list. You can then select any of the numbers to redial, delete or copy to the directory.

Redial the last number called

1. Press the last number you called is displayed.

2. Press to dial.

19Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

20 Using the phone

Press Clear to delete any unwanted digits and then enter new ones using the keypad.

If the directory is full, the display shows Memory full and the number will not be saved. You will need to delete a number in the directory first, see page 26.

Redial a number from the redial list

1. Press , the last number you called is displayed.

2. Press or to scroll to the number you want.

3. Press to dial.

Save a number from the redial list to the directory

1. Press then scroll or to the number you want.

Option

2. Press

3. Press

4. Scroll to

and scroll to

. Use the keypad to enter a name.

Number

. The number is displayed.

5. If required, scroll to

Store number

Select Group

then press

or to select a group.

6. Press

. The entry is saved. Press

Back

to return to the

previous menu level.

Delete a redial number

1. Press . The last number dialled is displayed.

2. Scroll or to the number you want.

3. Press

Option.Delete

is highlighted. PressOK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

21Using the phone

4. Press

5. Press

Yes

to confirm orNoto cancel.

Back

to return to the previous menu level.

Delete all redial numbers

1. Press . The last number dialled is displayed.

2. Press

3. Press

and scroll to

Yes

to confirm orNoto cancel.

Delete all

and pressOK.

Option

4. Press to exit and return to standby.

Keypad lock

You can lock the keypad so that it cannot be used accidentally while carrying it around.

To lock the keypad:

1. Press and hold . The handset beeps and is displayed.

To unlock the keypad:

1. Press and hold . The handset beeps and

unlocked

is displayed for 2 seconds before returning to standby.

Keypad locked

Keypad

WARNING

If the keypad is locked you will be able to dial the emergency numbers 999 and 112.

When the keypad is locked you can still answer incoming calls and operate the handset as normal. When the call is ended, the keypad lock comes on again.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

22 Using the phone

Paging calls cannot be answered by a handset.

Find handset (Paging)

You can ring a handset to help locate it.

1. Press on the base. All handsets registered to the base will ring for up to 30 seconds.

2. Press on the base again to stop the ringing or press a button on any handset.

Message & Call inbox

Your BT Verve 450 has an inbox which shows the status of your messages and calls and gives a short cut to access:

• Missed calls

• Answering machine messages

• Text messages

1. Press . The Inbox screen is displayed.

2. Scroll or to the option you want and press

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

23Using the phone

Directory

You can store up to 200 names and numbers in the directory. Names can be up to 15 characters long and numbers up to 24 digits.

Store a name and number

1. From standby, press . The directory menu is displayed.

2. When storing the first entry: Press

New entry

When storing further entries: The directory list is displayed, with the first entry highlighted. Press highlighted. Press

3. Enter the name.

Number

4. Scroll to

5. If required, scroll to

and enter the number.

Select group

or to set the group you want. Press

Saved

Display shows

6. Press

Back

to return to the previous menu level.

is highlighted.

Option.New entry

. Scroll

Entering names

Use the keypad letters to enter names, e.g. to store Tom: Press once to enter T. Press three times to enter o. Press once to enter m.

Writing tips

Press Clear to delete the last character or digit. Press or to move backwards or forwards through character/digits. Press to switch between upper, lower or sentence case. Press to insert a space. Use and/or for other punctuation characters.

You must enter a name to go with a number.

Toenter a pause in a directory number

When storing a number press and hold

and a P will be displayed.

For more information on pauses, see page 77.

Directory empty

If the directory is empty and you press

, the display shows the directory option New entry. Once an entry has been stored the full menu is displayed.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

24 Using the phone

View an entry

1. Press . The first entry is displayed.

2. Scroll or to the entry you want.

Option

3. Press

4. Press

and scroll to

. Scroll or to view the name, number

View

and group.

Back

5. Press

to return to the previous level.

Tosearch alphabetically

Press the relevant keypad button, e.g. for the entries beginning with T press

once then scroll or

through the entries.

Call groups

Your options are: General Family Business Friends Utilities VIP Others No Group

View directory capacity

1. From standby, press . The directory is displayed.

Option

2. Press

. Scroll to

Capacity

and pressOK.

The number of entries available is displayed, e.g. 150/200.

Back

3. Press

to return to the previous menu level.

Dial an entry

1. In standby, press . The first entry is displayed.

2. Scroll or to the entry you want or search alphabetically.

3. Press to dial.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Edit a name and number

1. Press .

When editing a name or number, press Clear to delete characters and digits.

2. Scroll or to the entry you want.

3. Press

and scroll to

Edit entry

and pressOK.

Option

4. Use the keypad to enter a new name.

Number

5. Scroll to

6. Scroll to

7. Press

to save or

to enter a new number.

Group

to select a different group.

Back

to return to the previous menu level.

Copy an entry

1. Press . Then scroll or to the entry you want to copy.

2. Press

and scroll to

Copy

and pressOK.

Option

3. Press or to select the handset you want to copy

to and press

You can copy an entry to another handset registered to the base.

If you copy an entry that already exists in the receiving handset it will create a duplicate entry.

At the receiving handset:

4. Display shows or

Receive dir. entries?

to cancel.

5. When successful the display shows 

Back

6. Press

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

to return to the previous menu level.

Press

Copied

Yes

to confirm

25Using the phone

26 Using the phone

You can copy the entire directory to another handset registered to the base.

If the directory becomes full during copying the display shows Memory full.

If copying is not successful the display shows Dir. copy failed.

If you copy an entry that already exists in the receiving handset it will create a duplicate entry.

Copy all entries

1. Press .

2. The first entry is displayed.

Option

3. Press

and scroll to

Copy all

and pressOK.

4. Press or to select the handset you want to copy to and press

At the receiving handset:

5. Display shows or

Receive dir. entries.

to cancel.

6. When successful the display shows 

Back

7. Press

to return to the previous menu level.

Press

Copied

Yes

to confirm

Delete an entry

1. Press .

2. Scroll or to the entry you want.

Option

3. Press

4. Press

5. Press

and scroll to

Yes

to confirm orNoto cancel.

Back

to return to the previous menu level.

Delete entry

and pressOK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Delete entire directory

1. Press .

Option

2. Press press

3. Press

4. Press

Edit call group name

1. Press .

2. Press press

3. Scroll or to the call group you want.

4. Press

5. Press

6. Press

7. Press

and scroll or to

Yes

to confirm orNoto cancel.

Back

to return to the previous menu level.

Option

and scroll or to

Option

. Display highlights

Clear

to delete the current name and enter a new name.

to save.

Back

to return to the previous menu level.

Rename group

Delete all

Edit call grp

. Press

27Using the phone

and

OK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

28 Using the phone

Change call group ringtone

1. Press .

Option

2. Press press

3. Scroll or to the call group you want.

4. Press

5. Press or to choose the ringtone. A sample of each one is played. Press

6. Press

and scroll or to

Option

. Scroll to

Back

to return to the previous menu level.

to save.

Ringtone

Edit call grp

. PressOK.

and

Speed dial

You can allocate a name and number from the Directory to each of the Speed dial buttons 2 to 0.

To copy a Directory entry to a Speed dial

1. Press .

2. Press

Option

and scroll or to

press

3. Scroll or to the Speed dial you want to store the

Directory entry

in and pressOK.

Speed dial

and

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

29Using the phone

4. If a name and number is already allocated to the you have chosen they will be displayed. To re-use this

dial

see, “To edit a Speed dial”.

5. If the Speed dial is empty the Directory entries. Scroll or to the entry you want to copy and press

Back

6. Press

To delete a Speed dial

1. Press .

2. Press press

3. Scroll or to the and press

4. The name and number is displayed, press

5. Press

6. Press

to return to the previous menu level.

Option

and scroll or to

Delete

to confirm,

Back

to return to the previous menu level.

No number

to save.

Deleted

is displayed and then all

Speed dial

is displayed.

Speed dial

you want to delete

Option

and scroll

Speed

and

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

30 Using the phone

To edit a Speed dial

1. Press .

Option

2. Press press

3. Scroll or to the press

4. The name and number is displayed, press is displayed.

5. Press entry you want and press

6. This new name and number will replace the old name and number in the Speed dial.

7. Press

To dial using a Speed dial

1. Press and hold the Speed dial button with the number you wish to dial.

2. The display shows

and scroll or to

Speed dial

to confirm, and then scroll or to the

to save.

Back

to return to the previous menu level.

Calling

and the number being dialled.

Speed dial

you want to edit and

Option

and

Edit

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Sounds

Handset ringer

1. Press

Ringer

, scroll to

is highlighted. PressOK.

Sound

and pressOK.

3. The current External melody is highlighted. Press or to select the ringtone you want for external calls.

4. Scroll to the Internal melody. Press or to

select the ringtone you want for internal calls.

5. Scroll to

Ring volume

. Press or to set the

You can set different ringtones for external calls and internal calls.

Choose from 10 polyphonic and 5 standard handset ringtones.

The handset also has 5 ringer volume settings plus Off.

If you switch the handset ringer off by pressing you can still hear a tone when you receive an incoming call by changing the Silent setting to Beep.

volume level, or off.

Silent

6. Scroll to

Off

7. Press

8. Press

to confirm.

Back

to return to the previous menu level.

. Press or to select

Handset beeps

1. Press

, scroll to

2. Scroll to

Tones

Sound

. PressOK.

and pressOK.

3. Key beeps option is highlighted. Press or to

OnorOff

select

4. Scroll to

OnorOff

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Confirmation

. Press or to select

Beep

Your handset can give a beep to confirm a successful action, such as storing a new phonebook entry.

It can give warning beeps when you are going out of range and when the battery is low.

It can also beep every time you press a button.

You can switch these tones on or off individually.

32 Sounds

5. Scroll to

OnorOff

6. Scroll to

OnorOff

7. Press

8. Press

to confirm.

Back

to return to the previous menu level.

Battery low

Out of range

. Press or to select

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Settings

Handset settings

Display contrast / Handset name

1. Press

H/set settings

3. Scroll to

4. Press or to select the contrast setting.

5. Scroll to

Enter a new name.

6. Press

7. Press

Auto answer

1. Press

H/set settings

3. Scroll to

4. Press or to select

5. Press

6. Press

, scroll to

is highlighted. PressOK.

Display

Name

to save.

Back

to return to the previous menu level.

, scroll to

is highlighted. PressOK.

Auto answer

to save.

Back

to return to the previous menu level.

Settings

and pressOK.

. Press

Clear

Settings

and pressOK.

to delete the current name.

and pressOK.

OnorOff

Adjust the display contrast to suit different lighting conditions. There are 8 levels.

Set a name for your handset, e.g. Donna or Office.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

34 Settings

Restore your handset to its original factory settings. This will not affect:

• The phonebook

• Text messages stored in the Inbox or Outbox

• The Calls list

Choose from 5 base ringtones.

There are 5 volume levels and Off.

Handset reset

1. Press

H/set settings

, scroll to

3. Scroll to

Yes

4. Press

to confirm orNoto cancel.

is highlighted. PressOK.

Handset reset

Settings

and pressOK.

Base settings

Ringer

1. Press

2. Scroll to

Ringer

, scroll to

Base settings

is highlighted. PressOK.

4. The Ringtone option is highlighted. Press or to select the ringtone.

5. Scroll to

Ring volume

the volume, or off.

6. Press

7. Press

to save.

Back

to return to the previous menu.

Settings

and pressOK.

. PressOK.

Press or to select

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Handset priority

1. Press

, scroll to

2. Scroll to

3. Scroll to

All handsets

Base settings

H/set priority

is highlighted. PressOKfor all handsets to

Settings

. PressOK.

and pressOK.

ring together.

Scroll to

Select handset

. PressOKthen press

or to select the handset you want to ring first. Press

When you have more than one handset registered to your base, you can set one handset to ring before the others. This allows one handset user to answer all incoming first, like a receptionist.

Choose All handsets if you want all handset to ring at the same time or Select handset to nominate a handset to ring before the others.

The ring delay option is highlighted. Press or to set the number of rings before the other handsets ring. Press

Back

5. Press

to return to the previous menu.

Dialling mode

1. Press

, scroll to

2. Scroll to

3. Scroll to

Settings

Base setting

Dial mode

. PressOK.

and pressOK.

. PressOK.

The dial mode options are Tone/Time Break, Tone/Earth or Pulse/Earth. You should not normally need to adjust this setting unless advised to do so.

4. Press or to select the dial mode option you want.

5. Press

6. Press

to save.

Back

to return to the previous menu.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

35Settings

36 Settings

If you enter your PBX access code your BT Verve 450 will automatically enter a pause after the first digit if it matches the PBX access code.

If any existing code is displayed. Press Clear to delete digits.

The System PIN is used when changing certain settings and registration / deregistration. The default setting is

0000. You can change this to your own preferred 4-digit number.

If you make a mistake, press Clear to delete digits.

PBX/switchboard access code

1. Press

2. Scroll to

3. Scroll to

, scroll to

Base settings

PBX access

4. Enter the code you want, then press

Back

5. Press

to return to the previous menu level.

Settings

. PressOK.

and pressOK.

System PIN

1. Press

, scroll to

2. Scroll to

3. Scroll to

Base settings

System PIN

Settings

. PressOK.

and pressOK.

4. Enter the old PIN (original setting 0000) and press

5. Enter the new PIN and press

6. Re-enter the new PIN and press

Back

7. Press

to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

System reset

This resets your BT Verve 450 to its original settings.

1. Press

2. Scroll to

3. Scroll to

4. Enter the system PIN (original setting = 0000) and press

5. Press

6. If you select

Back

, scroll to

Base settings

System reset

Yes

to confirm orNoto cancel.

Yes

the handset returns to standby. Or press

to return to the previous menu level.

Settings

. PressOK.

and pressOK.

37Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

38 Settings

Date/Time/Alarm

Set date and time

Providing you have subscribed to your network’s Caller Display service, the date and time is set automatically when you receive your first call.

1. Press

2. Scroll to

Date/Time

4. Press or to selectthe Time format

12 hour

5. Scroll to

mm/ddordd/mm

6. Scroll to hour format, e.g. 17.30 for 5.30pm. If 12 hour format is chosen, press to change am or pm.

7. Scroll to

8. Press

9. Press

, scroll to

Date/Time/Alarm

is highlighted. PressOK.

Date format

Enter time

Enter date

to save.

Back

to return to the previous menu level.

Settings

and pressOK.

. PressOK.

24 hour

. Press or to select

and enter the time using the 24

and enter the date.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Set alarm call

1. Press

2. Scroll to

3. Scroll to

4. Enter the alarm time, using the 24 hour format, e.g. 0730 for

7.30am.

5. Scroll to

, scroll to

Date/Time/Alarm

Alarm

Alarm on/off

Daily,OnceorOff

6. Scroll to the ringtone you want for the alarm.

7. Press

8. Press

1. Press

Back

Stop alarm ring

When the alarm rings, the display shows rings for 60 seconds.

Stop

Ringtone

to save.

to return to the previous menu level.

to stop the alarm.

Settings

. PressOK.

and press or to select

and pressOK.

. PressOK.

. Press or to select

(( Alarm ))

. The alarm

39Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Calls lists

IMPORTANT

To use Caller Display you must first subscribe to the service from your network provider. A quarterly fee may be payable. For more information on BT Calling Features call BT free on 0800 800 150.

To ensure the caller's name is displayed, make sure you have stored the full telephone number, including the dialling code in the directory.

When a new call is received in the Calls list the icon is displayed.

If the number is unavailable, Unavailable is displayed.

If the number has been withheld by the caller, Withheld is displayed.

If the call is from the operator, Operator is displayed.

If the call is from a payphone, Payphone is displayed.

If the call is from a callbackrequest, Callback is displayed.

If you do not have a Caller Display service,an external call is displayed as External call.

When there are no calls in the calls list, the display shows Empty then will offer the Settings option.

Caller Display

If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.

If your caller’s name is stored in the directory and a number match is found, you will see the caller’s name on the display instead.

Calls list

The Calls list holds up to 20 numbers. The date and time of the call is also stored if available.

When the list is full, and a new call is received, the oldest entry will be deleted automatically.

The Calls list can hold numbers up to 20 digits and names up to 16 characters.

View call details

1. Press the most recent entry is at the top of the list.

2. Press or to scroll through the list.

Option.Details

3. Press

4. The display shows phone number, date and time of the call.

is highlighted. PressOK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Calls lists

5. Press or to display details about the next call.

Back

6. Press

to return to the previous menu level.

When a Calls list is open, press to scroll from the newest call to the oldest, or press to scroll from the oldest call to the newest.

Dial from the Calls list

1. Press the most recent entry is at the top of the list.

2. Press or to scroll through the list.

3. Press or to call the number.

1. Press .

2. Press or to scroll through the list to the entry you want.

Option

3. Press

. Scroll to

4. If required, press

Clear

Call number

and pressOK.

to edit the number first.

5. Press to dial.

Copy a Calls list number to the directory

1. Press .

2. Press or to scroll through the list to the entry you want.

Option

3. Press

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

. Scroll to

Store number

and pressOK.

Calls lists

If you need to edit the number or name, press Clear to delete any unwanted characters, then enter new ones using the keypad.

All calls will list answered and missed calls in the Calls list.

Missed calls will only list unanswered calls.

New call alert on will cause the handset to beep when a missed call is received.

When you turn the New call alert off you may need to clear all calls in the Calls list to stop the beep.

The icon will appear in the display when a missed call is received.

4. Enter the name.

Number

5. Scroll to

6. Scroll to

and edit the number if required.

Select group

set the call group you want.

7. Press

8. Press

to save.

Back

to return to the previous menu level.

Calls list settings

1. Press .

Option

2. Press

. Scroll to

3. Press or to select

4. Scroll to

New call alert

5. Press or to select

6. Press

7. Press

to save.

Back

to return to the previous menu level.

and press or to

Settings

and pressOK.

All callsorMissed calls

OnorOff

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Delete an entry

1. Press .

2. Press or to scroll through the list to the entry you want.

Option

3. Press shows

4. Press

Delete entire Calls list

1. Press .

2. Press

3. Press

4. Press

. Scroll to

Deleted

Back

to return to the previous menu level.

Option

. Scroll to

Yes

to confirm orNoto cancel.

Back

to return to the previous menu level.

Delete

and pressOK. Display

Delete all

and pressOK.

Voicemail

1. If you have subscribed to the BT Answer 1571 service you can press and hold to listen to your messages.

2. The display shows

Calling 1571

. Follow the spoken instructions.

Calls lists 43

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

BT Network Services

IMPORTANT

To use BT Services and BT Calling Features you must first subscribe (if required) to the relevant service from your network provider. A quarterly fee may be payable.

For more details on BT’s Calling Features, call BT free on 0800 800

150.

If you are not connected to the BT network, some of these services may not be available. Please contact your network provider. Call Diversion services may allow other divert options. Check with your network provider for details.

For further information, see the BT Calling Features user guide supplied when you subscribe to the services of your choice.

By selecting the BT Services menu you can access a range of useful pre-stored numbers and further BT Calling Features.

Pre-stored BT Services numbers:

• BT 118500 directory enquiries

• BT Verve 450 helpdesk

• Call divert on

• Call divert off

BT 118500 (Directory Enquiries)

1. Press .

Dir enquiries

is highlighted. Press to call.

BT Verve 450 Helpdesk

1. Press .

2. Scroll to

Helpdesk

• Check call divert

• Call waiting on

• Call waiting off

• Check call waiting

. Press to call.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Call Divert on/off/check

1. Press .

2. Scroll to

Press

Divert on,Divert offorCheck divert

3. Press to call. Follow the spoken instructions, or listen for confirmation/status of your instructions.

Call Waiting on/off/check

1. Press .

2. Scroll to

Chk call wait

Call wait on,Call wait off

. PressOK.

3. Press to call. Follow the spoken instructions, or listen for confirmation/status of your instructions.

BT Network Services

Call Divert will divert all incoming calls to another number of your choice.

Call Waiting lets you know if another person is trying to contact you while you are on a call. If a second caller rings you will hear a beep in the handset. Providing you have also subscribed to Caller Display, the screen will show the caller’s details.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Answering machine

You will need to set the day, date and time (if you have not already done so) so that you will know when each message was received. If you have subscribed to your network’s Caller Display service, the date and time is set automatically when you receive your first call. To set the date and time manually, see page 10.

The default day and time setting is Sunday 12.01 pm.

Voice prompts

Your BT Verve 450 answering machine has voice prompts to help you use its settings and features.

Your BT Verve 450 can digitally record up to 15 minutes of messages or up to 59 messages. Each incoming message can last up to a maximum of 1 minute.

You can operate your answering machine from:

• the handset.

• the base.

• remotely, from any other Touchtone™ telephone, see page 50.

Your BT Verve 450 comes with two pre-recorded outgoing messages, Answer and Record or Answer Only, alternatively you can record your own.

Using the answering machine from the handset

Switch the answering machine on / off

1. Press

2. Scroll to

. Scroll to

Answer on/off

3. Scroll or to highlight When switched on the handset display shows .

Back

4. Press

to return to the previous menu level.

Answer machine

. PressOK.

OnorOff

. PressOK.

and pressOK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Outgoing messages

The outgoing message is the message a caller first hears when the answering machine picks up their call. There are 2 prerecorded outgoing messages to choose from (see note left) or you can record your own.

Record your own outgoing message

1. Press

2. Scroll to

Record message

4. Scroll to

. Scroll to

Outgoing msg

is highlighted. PressOK.

Ans & RecorAnswer only

5. Speak your announcement after the long beep. Press stop recording.

6. Your message is then played back. If you want to delete it, press

Delete

during playback. Or pressOKto save.

Check or delete your outgoing message

1. Press

2. Scroll to

3. Scroll to

. Scroll to

Outgoing msg

Play message

Answer machine

and pressOK.

Answer machine

and pressOK.

. PressOK.

and pressOK.

Save

. PressOK.

Answering machine

Answer and Record

The pre-set Answer and Record outgoing message, that allows your caller to leave a message, is “Hello, your call cannot be taken at the moment, so please leave your message after the tone”.

Your Answer and Record outgoing message can be up to 1 minute long and will replace the pre-recorded message.

Answer Only

The pre-set Answer Only outgoing message, where callers hear an announcement but cannot leave a message, is “Hello, your call cannot be taken at the moment and you cannot

leave a message, so please call later”.

When recording your Answer Only message, remember to advise your caller that they will not be able to leave a message.

Your own Answer Only message can be up to 1 minute long and will replace the pre-recorded message.

To reinstate the pre-recorded messages, delete your own recorded outgoing message, see opposite.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Answering machine

You cannot delete a pre-recorded message. If you delete your Personal OGM the pre-recorded OGM will be automatically reinstated as your outgoing message.

Answer mode

Choose which outgoing message you want played to callers.

Answer delay

Answer delay sets the number of times your BT Verve 450 will ring before the answer machine picks up your call and starts playing the outgoing message. You can change the Answer Delay setting to between 2, 4, 6, 8 rings or Time Saver.

Time saver

When you ring in to accessyour messages remotely, if your answering machine is set to time saver and you have new messages it will answer after 10 seconds, if you do not have any new messages, it will answerafter 20 seconds. This means you can hang up knowing you have no new messages, saving you time and the cost of the call.

Recording time

Set the maximum message length: 60, 120 or 180 seconds or unlimited.

4. Scroll to

Ans & RecorAnswer only

and pressOK.

5. Your message is then played back. If you want to delete it,

Delete

press

during playback. Or pressOKto save.

Answer settings

1. Press

. Scroll to

2. Scroll to

Ans. settings

Answer machine

and pressOK.

. PressOK.

3. Press or to select the outgoing message type,

Answer onlyorAns & Rec

4. Scroll to

Answer delay

. Press or to select

the setting.

5. Scroll to

Recording time

. Press or to select the maximum message length, 30, 60, 120 or 180 seconds.

6. Scroll to select

OnorOff

7. Press

8. Press

Back

Call screening

. Press or to

to save.

to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Call screening

When the answering machine is on and takes a call, you can listen to the caller leaving a message. You can then identify the caller and decide whether to take the call in person.

The call can be heard through the base speaker, or the handset as follows:

1. When your BT Verve 450 rings, wait for the answering machine to take the call. When the caller begins leaving a message, the display shows the caller. Press to stop screening without talking to the caller.

2. To interrupt and speak to the caller directly, press .

Screening?

Press

Yes

to hear

Answering machine

While screening, you can adjust the volume by pressing or .

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Answering machine

Each message is played back with the day and time of the call announced as well as the caller’s number (if available) and name if stored in the phonebook.

If there are no messages the display shows No messages.

New (unplayed) messages cannot be deleted.

Message playback

1. Press

. Scroll to

Play messages

is highlighted. PressOK.

3. The handset displays the number or name of the caller if available, and the date and time it was received.

During playback you have the following options:

to hear the message over the handset loudspeaker. Press to play back through the earpiece again.

or to adjust the volume.

once to repeat the message or twice to play the previous message.

to play the next message.

Delete

or to delete the current message.

Display shows

Pause

or to pause playback.

to cancel playback and return to standby.

At the end of playback the handset will return to standby. The messages are renumbered to take account of any deleted messages.

Answer machine

Deleted

. PressOK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Answering machine 51

Delete all old messages

1. Press

. Scroll to

2. Scroll to

Delete msg

Answer machine

and pressOK.

. PressOK.

If there are no old (unplayed) messages, the display shows

old messages

If there are old messages the display shows

Yes

to confirm orNoto cancel.

3. Press

Back

Delete all?

to return to the previous menu level.

Using the answering machine at the base

Switch on/off

1. Press . The setting is announced.

Message playback

1. Press . New messages are played first.

During playback:

to delete the current message.

once to repeat the message.

twice to play the previous message.

Press

Answering machine messages that are not deleted are automatically saved.

Memory full

If the caller’s still talking when the memory becomes full the caller hears “Thank you for calling” and the machine will hang up.

You must delete messages before your machine will be able to record new ones. To delete old (played) messages, see page 50 or opposite for instructions.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Answering machine

Remote access

When enabled, you can call in from another phone to listen to your messages and operate your answering machine. You are asked to set a Remote Access PIN so that other people cannot ring up and listen to your messages.

When Disable is selected on the Remote access settings, the PIN is automatically re-set to 0000.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

to play the next message.

to pause and resume playback.

to stop playback.

adjust thespeaker volume + or – during playback.

At the end of playback press and follow the voice prompt to press again to delete all old messages.

Remote access

You can operate your answering machine from any Touchtone™ phone by calling your BT Verve 450 and entering a 4 digit security code.

To enable/disable remote access

1. Press

. Scroll to

2. Scroll or to

3. Press or to select

4. If you select

Enable

access PIN. Enter the current 4-digit PIN. The default setting is 0000. Press

5. Enter a new PIN. Press to save.

Answer machine

Remote access

DisableorEnable

and pressOK.

the display asks you to enter the Remote

. Enter the PIN again and press

Answering machine

If you forget to switch on your answering machine

1. Call your number from another phone and let it ring. After 20 rings the machine will switch on and answer your call.

2. Enter your remote access PIN. Play back your messages as shown below in ‘Operating your answering machine remotely’. If you do not choose to switch your answering machine On, it will switch off when the call is ended.

Operating your answering machine remotely

1. Dial your phone number. When you hear your outgoing message, press . You will hear, “Please enter your security code”.

2. Enter your 4 digit Remote Access PIN. You will hear, “You have X new messages”. If you only have old messages you will hear “You have X messages” followed by “To hear main menu press1”.

When you have accessed your BT Verve 450, you can use the keypad to operate your answering machine. Follow the announcements and instructions you hear.

Play main menu

Play all messages

Play new messages only

Skip back to previous message

IMPORTANT

You should change the security PIN from the original setting of 0000.

It is advisable to make a note of your new PIN code and keep it somewhere safe.

To change your answering machine PIN see Answer Settings, page 48.

If you enter the incorrect PIN code you will be allowed one further attempt, if it is still incorrect you will hear, “Thank you for calling”, and your BT Verve 450 will hang up.

If no button is pressed for 8 seconds or more, your BT Verve 450 will hang up.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Answering machine

Delete current message

Skip forward to next message

Set answer mode – this lets you select the outgoing message to Answer & Record or Answer Only

Play outgoing message

Set answering machine to On or Off

Ends outgoing message recording

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Text messaging

Welcome to the BT text messaging service on your BT Verve

450. Your BT Verve 450 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK.

The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.com/terms

Subscribe to the text messaging service

When you send your first text message from your BT Verve 450 you will automatically be registered for the service.

On receipt of your first text through the service, the system will send you a welcome text message back.

You may also register by sending the word ‘Register’ to 00000 upon which you will receive a confirmation message.

Cost of the fixed line service

There is no subscription charge (other than the subscription to Caller Display). Visit the BT.com website (www.bt.com) to find out how much it costs to send a text message (depends upon your call package).

IMPORTANT

You must subscribe to your Network Provider’s Caller Display service so that you can use text messaging and you must not withhold your telephone number.

A quarterly fee may be payable, please contact your network provider for more details.

You may also send messages to landline phones that are NOT text compatible. Messages to noncompatible lines will be connected to voice text and delivered in spoken words to the telephone as a call. Please note that the conversion can translate common abbreviations and smileys etc, but to ensure maximum clarity of message delivery, abbreviations etc should be used sparingly.

At any time, press Back to go back to the previous screen, or press to cancel and return to standby.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

56 Text messaging

If the text is not sent, the display shows Message failed. It is stored in the Outbox.

Writing tips

Use the keypad to enter letters and numbers, eg to write today (2day):

Press four times to enter 2.

Press once to enter d.

Press once to enter a.

Press three times to enter y.

Press to enter a space and use and/or for other characters.

PressClearto delete incorrectcharacters.

Press or to move the cursor to the point you want.

Use or to move the cursor to the beginning or end of the text.

Upper & lower case

Press to change between upper (ABC), lower (abc) and sentence (Abc) case letters.

Maximum number of characters in a text message is 160. The display shows a character countdown from 160 down to 0.

In order to send and receive text messages you must not withhold your number. On most networks if you normally withhold your number the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Sending messages

Send a text message

Menu,Text

1. Press

Write new text

3. Use the keypad to enter your message.

Option

Press

Send

Store

Template

is displayed. PressOK.

is highlighted. PressOK.

and scroll or to:

PressOK.

Enter the phone number and press

Option

Or press

to select a number from the

Phonebook, Redial list or Calls list. Scroll

or to the option you want and

press

. Scroll to the entry or number you

want and press

. PressOKagain to send.

PressOKto save the message in the Outbox for sending later.

PressOK. The template options are displayed. Press or to highlight the template you want then press insert the template into your text.

Send

57Text messaging

4. When sending a message, the display shows

message

then

Message sent

Sending

5. Press to cancel at any time and return to standby.

Sent and saved texts are stored in the Outbox

Your BT Verve 450’s outbox is like a redial list. It holds copies of sent and saved messages. When the Outbox is full, a new message replaces the oldest.

Your BT Verve 450 can store up to a total 20 text messages in the Inbox and Outbox.

Using the Outbox

Draft texts you store and messages you have sent are kept in the Outbox.

If a text message you tried to send was not successful, it is stored in the Outbox and shown as ‘Fail’.

1. Press

Menu,Text

2. Scroll to

3. The number of messages is displayed, e.g.

to the message you want and press

is displayed. PressOK.

Outbox

. PressOK.

1/3

. Scroll or

Edit

Templates

There are five pre-set templates

Please call

I'll be there at

Thank you

I'll call you

Happy Birthday!

Receiving a call while writing a text

If you are writing a text and you receive a call the text will be lost.

Do you have two text phone bases connected to the same phone line?

If you have two text phone base stations plugged into one line, you are likely to experience problems receiving text messages. Normally, only one SMS enabled base unit (DECT or cordless) can be plugged into any line.

If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations. To do this on your BT Verve 450, see page

60. This will allow you to send text via either base station but texts will only be received on the product with the active receive centre number.

If the base unit with the active receive centre number is a DECT product then all handsets registered to will be able to receive text messages.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

58 Text messaging

4. The message is displayed. Press

Template,DeleteorDelete all

add a

5. Press to cancel at any stage and return to standby.

OptiontoSend,Store

Receiving messages

When you receive a new text message, the icon is displayed along with indicator flashes.

Unreadmessages are marked

Read messages

Menu,Text

1. Press

Inbox

and pressOK.

2. Scroll or to the text you want to read and

Read

press

3. Press or to scroll through the text.

4. Press

Option

New text msg

is highlighted. PressOK. Scroll to

and scroll or to:

PressOK. PressNoto use a blank screen or

Yes

to keep original text in the reply. Enter your message. Press The caller’s number is displayed. Press

and the base text

New

. Read messagesare marked

Option

then pressOK.

Old

Send

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

59Text messaging

Forward

Call number

PressOK. Add more text if required.

OptiontoSend

Press

PressOK. The caller’s number is displayed. Edit the number if required. Press to dial.

Store number

Delete

Delete all

PressOK. Enter the name. Scroll to

Number

and edit number if required. Scroll

Group

and press or

to select the

Group

. PressOKto save.

PressOK. The text is deleted.

PressOK. Press

Yes

to confirm orNoto cancel.

5. Press to cancel at any time and return to standby.

Edit or delete templates

1. Press

2. Scroll to

Menu,Text

is displayed. PressOK.

Template

and pressOK.

3. Scroll or to the template you want to edit

or delete. Press

Edit template

Del. template

4. Press

Back

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

PressOK. Press

Clear

to delete characters.

Enter your template text and press

PressOK. Press

Yes

to confirm orNoto cancel.

to return to the previous menu level.

Save

There are five pre-set templates

Please call I'll be there at Thank you I'll call you Happy Birthday!

You can change the templates to your preferred message, up to a maximum of 20 characters.

If you delete a templatewithoutreplacing

the text it is marked as Empty.

All templates are restored if you reset your BT Verve 450 to its default settings, see page 37.

60 Text messaging

If you have more than one ‘Service Centre’ stored on your BT Verve 450 you will need to select which one you want to use for sending (see next section).

Service Centre numbers

To send and receive text messages you need the telephone number of your Network’s text Centre. If you accidentally delete the Outgoing or Incoming Service Centre numbers you will need to re-enter them in order for your text Service to work. You can enter up to 4 Service Centre numbers – two incoming and two outgoing. The Outgoing Service number is: 1470P1709400. The Incoming Service number is: 0800587529.

Add or change Service Centre numbers

Menu,Text

1. Press

2. Scroll or to

Service Centre

4. Scroll or to

5. If necessary, press the new service centre number and press

Back

6. Press Or press to return to standby.

and pressOK.

Text settings

and pressOK.

is highlighted pressOK.

SMS Centre 1,2,3or4

Clear

to delete the current number. Enter

Save

to return to the previous menu level.

and pressOK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Select Send Service Centre

Only service centres that have numbers stored will be displayed as Send Centres.

1. Press

2. Scroll or to

3. Scroll to

4. Press or toselect the

5. Press

Menu,Text

Back

Or press to return to standby.

and pressOK.

Text settings

Send Service

and pressOK.

Service Centre

to return to the previous menu level.

andpressOK.

Message alert

When you receive a text message:

• the new message beep will sound at the handset.

• the new text message icon is shown on the handset display.

• the base indicator light flashes. These alerts can be switched On or Off. The default setting is On.

61Text messaging

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

62 Text messaging

Switch new message alert on or off

Menu,Text

1. Press

2. Scroll or to

3. Scroll to

4. Press or to select

Back

5. Press

is highlighted. PressOK.

Text settings

New text alert

to return to the previous menu level.

and pressOK.

OnorOff

and pressOK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Using additional handsets

You can use up to five BT Verve 450 additional handsets with your BT Verve 450 base to extend your phone system without needing to install extension sockets for each new phone.

Your BT Verve 450 handset can also be registered to up to four other bases. You can then select the base you would prefer to use.

If you have purchased a BT Verve 450 multiple pack any additional handsets come pre-registered to the base.

If you have purchased an additional handset separately you must register it to your BT Verve 450 base before it can be used.

Registering an additional handset

At the handset:

1. Press

H/set settings

3. Scroll or to

4. Press or to select the base you want. Press

5. Enter the system PIN then press

, scroll to

is highlighted. PressOK.

Registering...

Settings

and pressOK.

. The display shows

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Using additional handsets

If registration is not successful first time, please repeat the process again in case the base registration period ran out of time.

If there are already 5 handsets registered to the base, the registration will fail. You must de-register another handset before you can register the new one.

If your BT Verve 450 handset is registered to more than one base, you can select which base to use.

If you have a handset registered to more than one base and then deregister it from one of them you will need to re-select which base to use. Until the base is selected the handset will display

At the base:

1. Press and hold .

The handset is automatically assigned the next available handset number.

Select base

1. Press

H/set settings

, scroll to

3. Scroll to

Base 1

is highlighted. Scroll or to the base you

want and press

5. Display shows 

is highlighted. PressOK.

Select base

Saved

Settings

and pressOK.

followed by the standby screen.

De-register a handset

1. Press

H/set settings

, scroll to

3. Scroll to

is highlighted. PressOK.

De-register

Settings

and pressOK.

4. Enter the System PIN (original setting = 0000) and press

Select handset!

5. to the handset you want and press

option is highlighted. Scroll or

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Using additional handsets 65

6. Display shows 

7. Press

Back

De-registered!

to return to the previous menu level.

Internal calls

Call another handset

If you have more than one handset registered to the base, you can make internal calls between two handsets.

Int

1. Press If you have extra handsets, press or to select the handset (1-5) you want to call, then press

Transfer a call

You can transfer an external call to another handset registered to the base.

1. During your call, press

2. If you have one other handset it will ring. If you have extra handsets, press or to select the handset (1-5) you want, then press

3. When the other handset answers you can announce the caller.

4. Press

and if you have one other handset it will ring.

Int

. Your external caller is put on hold.

Switch

to switch between the two callers.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Using additional handsets

If the other handset does not answer, press Single to return to your original caller.

3-Way conference call

You can hold a 3-way conference call between 2 internal callers and 1 external caller

Int

1. During your call, press

. Your external caller is put on hold.

2. If you have one other handset it will ring. If you have extra handsets press or to select the handset (1-5) you want, then press

3. When the other handset answers you can announce the call.

Conf

Press

to join all callers.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help

Phone does not work

• Have you installed the batteries correctly? See page 8.

• Check that the mains power is correctly connected.

No dial tone

• Is the telephone cord of the base plugged into the phone socket?

• Check that the mains power is correctly connected.

• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the mains power is correctly connected.

• The batteries may need recharging.

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.

You have a dial tone, but the phone will not dial out

• You may need to change the dial mode from tone to pulse, see page 35.

• If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off, see page 31.

• Check that the mains power is correctly connected.

• Make sure the handset is registered to the base, see page 63.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help

No display

• The batteries may be flat, dead or incorrectly inserted.

• Recharge or replace the batteries

icon flashes

• Is the handset registered correctly to the base, see page 63.

• Check that the mains power is correctly connected.

• Check that the handset is within range of the base.

• The batteries are low, place the handset on the base/charger to recharge.

icon not scrolling

• Try cleaning the charging contacts.

• Check that the mains power is correctly connected.

You hear the busy tone when you press

• Make sure the handset is in range of the base.

• Another handset registered to your BT Verve 450 base may be on the line.

Answering machine does not record any messages

• The memory may be full. Play and delete old messages, see page 50-51.

Answering machine messages have the wrong date and time

• Have you set the date and time? See page 10.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help 69

Cannot access your messages from another phone

• Have you changed the remote access security PIN code? See page 52. Always keep a note of the new PIN code in a safe place.

• Has Remote access been disabled? To enable Remote access, see page 52.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 40.

• The caller may have withheld their number.

• An exact name/number match was not found in your directory. Check that you have stored the full STD dialling code.

Cannot register a handset to a base

• You can register a total of 5 handsets to your BT Verve 450 base and you can register your BT Verve 450 handset to up to 4 bases. Check that you have not exceeded the limits.

• Check that you have entered the correct PIN number (default PIN 0000).

• Check that you are at least one metre away from other electrical equipment to avoid interference when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

• Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Verve 450 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Verve 450 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Verve 450 Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com.

Possible problems with text messaging

Text messages cannot be sent and screen displays

• The base station power supply or telephone line cord might not be properly connected.

• Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

• There might be a fault on the line. Check your telephone line is working properly.

• You might have deleted the server number in error. See page 58 for instructions on how to enter the number.

Cannot send text

• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Message failed

Help 71

Cannot receive text

• You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.

• More than one text messaging product is plugged into the line. Remove other products.

• Check service centre number is correct.

• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller’s number when you receive an incoming call.

• If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message.

Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111.

• This may be due to your line being de-registered at the text service centre. All you need to do is text RESET and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines:

• BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

• For other telephone service providers please contact their customer services.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help

General sales enquiries

• BT Residential lines – call 150. BT Business lines – call 152.

• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

• Additional handsets are available from the Helpdesk on 0800 218 2182*.

Billing enquiries

• Refer to the telephone number shown on your telephone bill.

Other functions and services available from the text messaging service

By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled.

Menu.Text

1. Press

Write new message

3. Use the keypad to type in the following commands (depending upon what you want to do):

All incoming text is delivered as voice text.

Option

4. Press

5. Enter the number 00000 then press

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

is highlighted. PressOK.

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

Turns off permanent voice text message delivery.

. Display highlights

Send

If you are sending a message from a fixed line phone to another fixed line phone

Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text. This command is inserted at the start of the message and applies only to that message, e.g. ‘Hello I will be home late’.

You keep hearing an error beep

• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide.

Help 73

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

General information

IMPORTANT

This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Replacing the handset battery

After a time, you may find that the handset battery is running out of charge more quickly. This is a standard sign of wear and the battery will need replacing.

1. Open the battery compartment cover.

2. Take out the old battery and replace with a new NiMH battery pack.

3. Push the battery compartment cover back on until it clicks into place.

WARNING

Do not immerse batteries in water or throw them into a fire, or dispose of them with ordinary domestic refuse.

BT accepts no responsibility for damage caused to your BT Verve 450 by using any other types of batteries.

There is a risk of explosion if incorrect batteries are fitted.

Safety information

• Only use the power supply suitable for the BT Verve 450 range. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item codes for the base mains power supply are 040367 (black product) or 045028 (white product). If you have purchased a multiple pack the item codes for the charger mains power supply are 040368 (black product) or 042169 (white product).

• Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the BT Verve 450 Helpline on 0800 218 2182*.

• Do not open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0800 218 2182* for all repairs.

• If the keylock is switched on, it is NOT possible to make calls, except to the emergency numbers (999/112).

• Radio signal transmitted between the handset and base may cause interference to hearing aids.

• It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.

• Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

General information

• It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

• Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood.

• Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

• Do not expose your product to fire, explosive or other hazardous conditions.

• There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord during an electrical storm.

Product disposal instructions

The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment, treat any hazardous substances and avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

General information

Guarantee

Your BT Verve 450 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Verve 450 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• Theequipment is returned to BT or its agentas instructed.

• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the Help section beginning on page 67 or contact the BT Verve 450 Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com for assistance. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.

We recommend that you contact BT’s approved repair agent Helpdesk Solutions on 0870 240 5029 or a local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit). Please obtain and keep proof of posting from the Post Office.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

* Calls made from within the UK mainland network are

free. Mobile and International call costs may vary.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

General information 77

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Verve 450 has a REN of

1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Any additional handsets and chargers that you register have a REN of 0.

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, VTech declares that this BT Verve 450 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Ifyouwouldlike a copyoftheDeclaration of Conformance, please email bt.helpdesk@vtecheurope.com

Connecting to a switchboard

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence.

Press and hold to insert a pause (P) before entering the telephone number.

You may also need to enter a pause when storing international numbers or charge card numbers.

Recall

You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall and is also used for BT Calling Feature.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Ofﬁces worldwide

The ser vices described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any par t of any contract.

Designed and produced by The Art & Design Partnership Ltd. Printed in China

BT Verve 450 (04/08) 2

BT verve 450 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual