BT VERVE 410 User Manual

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BT Verve 410

User Guide

Welcome…

to your BT Verve 410 Digital Cordless Telephone

• Ultra slim handset.

• 200 Name and number phonebook to store all your contact numbers for easy dialling.

• Store a directory entry then copy it – or the entire phonebook – to another BT Verve 410 handset.

• Send and receive text messages.

• Quick access to a range of BT Services including directory enquiries and call divert.

• Caller Display lets you see who’s calling and your phone stores details of the last 20 callers in a Calls list.

• Register up to 5 handsets to the base without the need for additional wiring.

• Digital call quality with a range of up to 300 metres outdoors and up to 50 metres indoors (in ideal conditions).

1 You must subscribe to your network provider’s Caller Display Service for text messaging to

work and you must not withhold your telephone number. A quarterly fee may be payable. Some other network provider lines may not be compatible with this text messaging service.

2 You must subscribe to your network provider’s Caller Display or Call Waiting service for these

features to work. A quarterly fee may be payable. Please note that this equipment is not designed for making emergency telephone calls when

the power fails. Alternative arrangements should be made for access to emergency services.

Section

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages.

Need help?

If you have any problems setting up or using your B

T Verve 410 please call the Helpline on 0800 218 2182*

or email bt.helpdesk@vtecheurope.com

Alternatively, you may find the answer in the ‘Help’ section at the back of this guide.

IMPORTANT

Only use the telephone line cord supplied.

* Calls made from within the UK mainland network are free.

Mobile and International call costs may vary.

Got everything?

• BT Verve 410 handset

•

BT Verve 410 base

• 1 x NiMH rechargeable battery (pre-installed)

• Mains power adaptor (item code 045030)

• Telephone line cord

If you have purchased a BT Verve 410 multiple pack you will also have the f items for each handset:

• BT Verve 410 additional handset

•

BT Verve 410 charger

• 1 x NiMH rechargeable battery (pre-installed)

• Small mains power adaptor for charger (item code 040368 black or 042169 - white)

ollowing

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting

up. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up for multiple packs . . . . . . . . . . . . 8

Getting to know your phone

Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 10

Handset display / display icons . . . . . . . . . . . 11

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Navigating

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the phone

Switching the handset on or off . . . . . . . . . . 15

Make an external call. . . . . .. . . . . . .. . . . . . 15

eparatory dialling . . . . . . . . . . . . . . . . . . . . 15

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Receive a call . . . .. . . . . . .. . . . . . .. . . . . . . 16

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Earpiece / handsfree volume. . . . . . . . . . . . . 17

Secrecy (mute) . . . . . . . . . . . . . . . . . . . . . . . . 17

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Make a handsfree call . . . . . . . . . . . . . . . . . . 17

Answer a call handsfree. . . . . . . . . . . . . . . . . 18

Switch to handsfree during a call . . . . . . . . . 18

Redial a number from the redial list . . . . . . . 18

the menus . . . . . . . . . . . . . . . . . . 13

Save a number from the redial list

to the directory . . . . . . . . . . . . . . . . . . . . . . . 19

Delete a redial number . . . . . . . . . . . . . . . . . 19

Delete all redial numbers . . . . . . . . . . . . . . . 20

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Find handset (paging) . . . . . . . . . . . . . . . . . . 21

Message & Call inbox . . . . . . . . . . . . . . . . . . . 21

Directory

Store a name and number . . . . . . . . . . . . . . . 22

View

an entry . . . . . . . . . . . . . . . . . . . . . . . . . 23

View directory capacity . . . . . . . . . . . . . . . . . 23

Dial an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Edit a name and number . . . . . . . . . . . . . . . . 24

Copy an entry . . . . . . . . . . . . . . . . . . . . . . . . . 24

Copy all entries . . . . . . . . . . . . . . . . . . . . . . . . 25

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 25

Delete entire directory. . . . . . . . . . . . . . . . . . 26

Edit call group name . . . . . . . . . . . . . . . . . . . 26

Change call group ringtone . . . . . . . . . . . . . . 27

Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To copy a Directory entry to a Speed dial. . . 27

To delete a Speed dial . . . . . . . . . . . . . . . . . . 28

To edit a Speed dial . . .. . . . . . .. . . . . . .. . . 29

To dial using a Speed dial. . . . . . . . . . . . . . . .29

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

n this guide

Sounds

Handset ringer . . . . . . . . . . . . . . . . . . . . . . . . 30

Handset

beeps . . . . . . . . . . . . . . . . . . . . . . . . 30

Settings

Display contrast / Handset name . . . . . . . . . 32

Aut

o answer . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Handset reset . . . . . . . . . . . . . . . . . . . . . . . . . 33

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Handset priority . . . . . . . . . . . . . . . . . . . . . . . 34

Dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . 34

PBX / switchboard access code . . . . . . . . . . . 35

System PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System reset . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Date / Time / Alarm

Set date & time . . . . . . . . . . . . . . . . . . . . . . . 37

Set alarm call . . . . . . . . . . . . . . . . . . . . . . . . . 38

top alarm ring. . . . . . . . . . . . . . . . . . . . . . . . 38

Calls lists

Caller Display . . . . . .. . . . . . .. . . . . . .. . . . . 39

Calls

list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

View call details . . . . . . .. . . . . . .. . . . . . .. . 39

Dial from the Calls list . . . . . . . . . . . . . . . . . . 40

Copy a Calls list number to the directory . . . 40

Calls list settings . . . . . . . . . . . . . . . . . . . . . . . 41

New call alert . . . . . . . . . . . . . . . . . . . . . . . . . 41

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 42

Delete entire Calls list. . . . . . . . . . . . . . . . . . . 42

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

BT Network services

Pre-stored BT Services numbers . . . . . . . . . . 43

BT 118 500 (Direct

ory Enquires) . . . . . . . . . 43

BT Verve 410 Helpdesk . . . . . . . .. . . . . . .. . 43

Call Divert on/off/check . . . . . . . . . . . . . . . . 44

Call Waiting on/off/check . . . . . . . . . . . . . . . 44

Tex

t messaging

Subscribe to the text messaging service. . . . 45

Cost of the fixed line service . . . . . . . . . . . . . 45

Send

a text message . . . . . . . . . . . . . . . . . . . 46

Using the Outbox . . . . . . . . . . . . . . . . . . . . . . 47

Receiving messages . . . . . . . . . . . . . . . . . . . . 48

Read messages . . . . . . . . . . . . . . . . . . . . . . . . 48

Edit or delete templates. . . . . . . . . . . . . . . . . 49

Service Centre numbers . . . . . . . . . . . . . . . . . 50

Add or change Service Centre numbers . . . . 50

Select Send Service Centre . . . . . . . . . . . . . . 51

Switch new message alert on or off . . . . . . . 52

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

6 In this guide

Using additional handsets

Registering an additional handset . . . . . . . . 53

Select

base . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

De-register a handset . . . . . . . . . . . . . . . . . . 54

Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Call another handset . . . . . . . . . . . . . . . . . . . 55

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . 55

3-Way conference call . . . . . . . . . . . . . . . . . . 56

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Gener

al information

Safety

information . . . . . . . . . . . . . . . . . . . . . 64

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Environmental . . . . . . . . . . . . . . . . . . . . . . . . 65

Product disposal instructions . . . . . . . . . . . . 65

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Technical information. . . . . . . . . . . . . . . . . . . 67

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Declaration of Conformance . . . . . . . . . . . . . 67

Connecting to a switchboard. . . . . . . . . . . . . 67

Inserting a pause . . .. . . . . . .. . . . . . .. . . . . 67

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Getting started

Location

Place your BT Verve 410 within 2 metres of the mains power sock

et and telephone socket so that the cables will reach.

Your BT Verve 410 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal. Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Setting up

1. Plug the mains power adaptor into the socket marked on the underside of the base and plug the other end into the wall socket and switch it on.

ou can place the cable behind the retaining clip to prevent

the plug being accidentally pulled from the socket.

WARNING

Do not place your BT Verve 410 in the bathr

oom or other humid areas.

Handset range

The BT Verve 410 has a range of 300 metr

es outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range significantly. With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicat when you are in range. If moving out of range of the base, the range indicator will flash. If you go out of range, any call you are on will be lost.

Which power adaptor?

If you have purchased a multiple pack, you should use the power adapt the smallest plug for the base.

IMPORTANT

The base station must be plugged into the mains power sock Do not connect the telephone line until the handset is fully charged. Only use the power and telephone cables supplied with the product.

et at all times.

or with

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

8 Getting started

Battery low warning

If the icon flashes in the handset display you will need t handset before you can use it again. You also hear a low battery warning beep once every 60 seconds. During charging, the icon will scroll in the display.

Battery performance

In ideal conditions, a fully charged batt

ery should give up to 10 hours talk time or 100 hours standby time on a single charge.

Note that new batteries do not reach full capacity until they have been in normal use for several days.

To keep the battery in the best condition, leave the handset off the base for a few hours at a time. Running the battery right down at least once a week will help it last as long as possible.

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time. Eventually they will need to be replaced. New batteries are available from the BT Verve 410 Helpline on 0800 218 2182*.

After charging your handset for the first time, subsequent charging time is about 6–8 hours a day. Batteries and handset may become warm during charging. This is normal.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

o recharge the

2. The NiMH battery is already fitted in the handset. Remove the battery compartment cover, by sliding it downward and lifting it off.

Locate the battery lead and connector and plug it into the socket inside the battery compartment (the red wire should be on the left). Tuck the battery leads in the space above the battery and slide the battery compartment cover back on.

3. Place the handset on the base to charge for at least 20 hours. When the handset is fully charged the icon will be displayed.

4. When the battery is fully charged, plug one end of the telephone line cord into the socket marked on the rear of the base and the other end into the telephone wall socket.

Note: Battery removal

If you ever need to r

emove the batteries, simply slide open the battery compartment cover, lift the battery and unplug the connector.

Setting up for multiple packs

If you have purchased a BT Verve 410 multiple pack, you will need to prepare any additional handsets and chargers for use.

For each additional handset and charger:

Insert the cable through the channel at the rear of the charger and insert the plug into the power socket. Plug the other end into the mains wall power socket and switch on.

2. The NiMH battery is already fitted in the handset. Remove the battery compartment cover, by sliding it downward and lifting it off.

3. Place the handset on the base to charge for at least 20 hours.

Any additional handsets supplied as part of a multipack are pre-registered to the base so, once charged, are ready for use. The handset number is shown in the display.

Using your BT Verve 410 on a Broadband line?

If this product is to be used on a br

oadband line then you must ensure that it is connected via an ADSL microfilter. Using this product on a Broadband line without an ADSL microfilter may cause problems with this product and your Broadband service.

Additional BT ADSL microfilters can be purchased from www.shop.bt.com

9Getting started

Your BT Verve 410 is ready for use.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Getting to know your phone

Int

Handset buttons

Press to open the BT Services menu, page 43.

In standby, press to open and

scroll through the Redial list, page 18.

In talk mode, press to adjust volume.

In menu mode, press to scroll up through

Press to select options displayed on screen.

In standby, press to access the directory.

When on a call press to mute the handset.

When entering text, press to move the cursor left.

In talk mode, press to switch

handsfree on and off, page 17.

In standby mode, press to make

and receive calls, page 15.

In standby, press and hold to dial your

network’s voicemail service 1571, page 42.

Press and hold to switch the

handset ringer on or off

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

(UP) Redial

the options.

Option button (left)

(LEFT) Directory

Handsfree

1 Voicemail

Talk

Option button (right)

Press to select options displayed on screen.

Recall

For use with switchboard/PBX and BT Calling Features.

(RIGHT) Messages & Call inbox

In standby, press to access the Calls list, or SMS text messages menu, page 21. When entering text, press to move the cursor right.

(DOWN) Calls

In standby, press to open and scroll through the Calls list, page 39. In talk mode, press to adjust volume. In menu mode, press to scroll down through the options.

End call/Off or On

Press to end a call. In standby, press and hold to switch the handset off/on, page 15. In menu mode, press to return to standby.

#/Lock

Press and hold to lock/unlock the keypad, page 20. When entering text, press to switch between upper and lower case letters.

When storing an entry in the directory, press and hold to enter a Pause, page 67.

Handset display

Handset name/number

11Getting to know your phone

Time

Date

Display icons

Shows handset battery status.

olls when the handset is charging.

Scr

Empty when filled in black.

On – displayed in standby mode to indicate handset is in range of the base. Flashing – to warn you are moving out of range. Off – out of range or cannot connect to the base selected.

On – during a call.

On – missed call in the Calls list.*

On – new text message received. Flashing – mailbox is full. Off – all messages have been read.

On – alarm is set. Flash – alarm time has been reached. Off – alarm off.

The keypad is locked.

Handset ringer is switched off.

Flashing incoming call.

On – handsfree speaker on.

* For this feature to work you must subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Getting to know your phone

Base

2-position charging contacts

Handset can be placed flat on the base or raised for easier pick up and viewing.

Power light

The indicator lights up when the handset is in the base.

Find

Press t

o ring all registered handsets, helpful for finding a missing handset, page 21.

Also used during the registration process, page 53.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

13Getting to know your phone

Int

Navigating the menus

Your BT Verve 410 has an easy to use menu system.

Each menu has a list of options, which you can see on the menu map on the following page.

When the handset is switched on and in standby:

1. Press

2. Then use or buttons to scroll through the

3. Press the

to open the main menu.

available options.

option button to select a menu option or the

Back button to return to the previous screen.

To exit a menu and return to standby, press .

Option buttons

Press to select the option displayed on the scr

een.

Options

If no buttons are pressed for 30 seconds, the handset returns to standby automatically.

Down

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

14 Getting to know your phone

Menu map

Tex t

Write new text Inbo

Outbox

Sound

Ringer T

ones

Settings

H/set settings Base settings

Date/Time/Alarm Template Text settings

The following menus can be accessed by pressing the relevant button:

Calls list empty

Settings

or or

Calls list displayed, pr

Option

ess

Details Delete Delete all Call number Store number Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.comIf you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

BT menu

Dir enquiries Helpdesk Divert on Diver

t off Check divert Call wait on Call wait off Chk call wait Empty Empty

Names menu Dir

ectory displayed, press

Option

New entry Edit entry View Copy Copy all Delete entry Delete all Capacity Edit call grp Speed dial

Directory empty

New entry Capacity

Redial list displa

yed,

press

Option

Delete Delete all Call number Store number

Using the phone

Switch handset on or off

To switch off:

Press and hold .

Switch off?

is displayed, press

Yes

to confirm.

To switch on:

1. Press and hold .

Make an external call

1. Press .

When you hear the dial tone, dial the telephone number.

Prepar

atory dialling

1. Enter the telephone number first. If you make a mistake press

Clear

to delete the last digit.

2. Press to dial.

End a call

1. Press .

Call timer

Your handset will automatically time the dur

ation of all external calls. The handset display shows the call duration both during and for a few seconds after your call.

Out of range warning

When the handset goes out of range of the base, the

If you are on a call, the line will hang up. Move back within in range. The handset will automatically re-connect to the base.

flashes.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

16 Using the phone

o answer

Aut

As long as you have auto answer set to ON you can answer a call by lif handset off the base. If you have switched auto answer off, you will need to press as well. Auto answer ON is the default setting. See page 32.

To switch your Call Waiting service on or off, see page 44.

ting the

Receive a call

When you receive a call, the phone rings. The display shows the caller’

s number if available or the caller’s name if it matches an entry in the phonebook. If you do not have a Caller Display service, the screen shows

External call

1. Press .

Call Waiting

Providing you have subscribed to your network’s Call Waiting ser

vice and it is switched on, your BT Verve 410 will alert you to a second incoming call while you are already engaged on an external call.

1. You will hear the call waiting tone and the display will show the number of the caller, or the name if it matches an entry in your directory.

2. Press to answer the new call and your first caller is put on hold.

3. Press to toggle between the two callers.

4. Press to hang up the current call.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Earpiece / handsfree volume

During a call you can adjust the volume of the earpiece or loudspeak

er. There are 5 levels.

1. Press or to increase or decrease the volume.

Secrecy (Mute)

During a call, you can talk to someone nearby without your caller hearing.

Press . The display shows

Mute on

and your caller cannot

hear you.

2. Press again to return to your caller.

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.

Make a handsfree call

1. Dial the number then press . is displayed. Y call over the handset loudspeaker. Press to switch the call between the earpiece and the loudspeaker.

2. Press to end the call.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

ou hear your

During a handsfree call, press or

o change the volume.

17Using the phone

18 Using the phone

Answer a call handsfree

When the phone rings:

Press . The call is transferred to the handset loudspeaker.

Switch to handsfree during a call

1. During a call: press To switch handsfree off and return the call to the earpiece, press again.

to put the call on the loudspeaker.

Redial

Up to the last 15 telephone numbers called are saved in the redial list. You can then select any of the numbers to redial, delete or copy to the directory.

Redial a number from the redial list

1. Press , the last number you called is displayed.

2. Press

3. Press to dial.

or to scroll to the number you want.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Save a number from the redial list to the directory

1. Press then scroll or to the number you want.

Press

Option

and scroll to

3. Press

4. Scroll to

. Use the keypad to enter a name.

Number

. The number is displayed.

5. If required, scroll to

Store number

Select Group

then press

or to select a group.

6. Press

. The entry is saved. Press

Back

to return to the

previous menu level.

Delete a redial number

1. Press . The last number dialled is displayed.

Scroll or to the number you want.

3. Press

4. Press

5. Press

Option.Delete

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level.

is highlighted. Press OK.

Press Clear to delete any unwanted digits and then ent the keypad.

If the directory is full, the display shows Memory full and the number will not be saved. Y delete a number in the directory first, see page 25.

er new ones using

ou will need to

19Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

20 Using the phone

WARNING

If the keypad is locked you will be able to dial the emergency numbers 999 and 112.

When the k answer incoming calls and operate the handset as normal. When the call is ended, the keypad lock comes on again.

eypad is locked you can still

Delete all redial numbers

1. Press . The last number dialled is displayed.

Press

Option

3. Press

and scroll to

Yes

to confirm or Noto cancel.

Delete all

and press OK.

4. Press to exit and return to standby.

Keypad lock

You can lock the keypad so that it cannot be used accidentally while carrying it around.

To lock the keypad:

1. Press and hold . The handset beeps and is displayed.

To unlock the keypad:

1. Press and hold . The handset beeps and

unlocked

is displayed for 2 seconds before returning to standby.

Keypad locked

Keypad

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Find handset (Paging)

You can ring a handset to help locate it.

1. Press on the base. All handsets registered to the base will ring for up to 30 seconds.

2. Press on the base again to stop the ringing or press a button on any handset.

Message & Call inbox

Your BT Verve 410 has an inbox which shows the status of your messages and calls and gives a short cut to access:

• Missed calls

• Text messages

1. Press . The Inbox screen is displayed.

2. Scroll or to the option you want and press

Paging calls cannot be answered by a handset.

21Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

22 Using the phone

Entering names

Use the keypad letters to enter names, e.g. t

o store Tom: Press once to enter T. Press three times to enter o. Press once to enter m.

Writing tips

Press Clear to delete the last character or digit. Pr

ess or to move backwards or forwards through character/digits. Press to switch between upper, lower or sentence case. Press to insert a space. Use and/or for other punctuation characters. You must enter a name to go with a number.

To enter a pause in a directory number

When storing a number press and hold

and a P will be displayed.

or more information on pauses, see

page 67.

Directory empty

If the directory is empty and you press

, the display shows the dir option New entry. Once an entry has been s

tored the full menu is displayed.

ectory

Directory

You can store up to 200 names and numbers in the directory. Names can be up to 15 characters long and numbers up to 24 digits.

Store a name and number

1. From standby, press . The directory menu is displayed.

When storing the first entry: Press

When storing further entries: The directory list is displayed, with the first entry highlighted. Press highlighted. Press

3. Enter the name.

4. Scroll to

Number

5. If required, scroll to or to set the group you want. Press

Display shows

6. Press

Saved

Back

to return to the previous menu level.

New entry

Option.New entry

and enter the number.

Select group

is highlighted.

. Scroll

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

View an entry

1. Press . The first entry is displayed.

Scroll or to the entry you want.

3. Press

4. Press

Option

and scroll to

. Scroll or to view the name, number

View

and group.

5. Press

Back

to return to the previous level.

View directory capacity

1. Fr

om standby, press . The directory is displayed.

2. Press

Option

. Scroll to

Capacity

and press OK.

The number of entries available is displayed, e.g. 150/200.

3. Press

Back

to return to the previous menu level.

Dial an entry

1. In standby, press . The first entry is displayed.

Scroll or to the entry you want or search alphabetically.

3. Press to dial.

To search alphabetically

Press the relevant keypad button, e.g.

or the entries beginning with T press

once then scroll or

through the entries.

Call groups

Your options are: General F

amily Business Friends Utilities VIP Others No Group

23Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

24 Using the phone

When editing a name or number, press Clear to delete characters and digits.

You can copy an entry to another

egistered to the base.

handset r

If you copy an entry that already exists in the receiving handset it will create a duplicate entry.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Edit a name and number

1. Press .

Scroll or to the entry you want.

3. Press

Option

and scroll to

Edit entry

and press OK.

4. Use the keypad to enter a new name.

5. Scroll to

6. Scroll to

7. Press

Number

Group

to save or

to enter a new number.

to select a different group.

Back

to return to the previous menu level.

Copy an entry

1. Press . Then scroll or to the entry you want to copy

2. Press

Option

and scroll to

Copy

and press OK.

3. Press or to select the handset you want to copy to and press

At the receiving handset:

4. Display shows or

5. When successful the display shows 3

6. Press

Receive dir. entries?

to cancel.

Back

to return to the previous menu level.

Press

Copied

Yes

to confirm

Copy all entries

1. Press .

The first entry is displayed.

3. Press

Option

and scroll to

Copy all

and press OK.

4. Press or to select the handset you want to copy to and press

At the receiving handset:

5. Display shows or

6. When successful the display shows 3

7. Press

Receive dir. entries.

to cancel.

Back

to return to the previous menu level.

Press

Copied

Yes

to confirm

Delete an entry

1. Press .

Scroll or to the entry you want.

3. Press

4. Press

5. Press

Option

and scroll to

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level.

Delete entry

and press OK.

You can copy the entire directory to another handset r base.

If the directory becomes full during copying the display shows Memory full.

If copying is not success shows Dir. copy failed.

If you copy an entr in the receiving handset it will create a duplicate entry.

egistered to the

ful the display

y that already exists

25Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

26 Using the phone

Delete entire directory

1. Press .

Press

Option

and scroll or to

press

3. Press

4. Press

1. Press .

2. Press

3. Scroll or to the call group you want.

4. Press

5. Press

6. Press

7. Press

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level.

Edit call group name

Option

and scroll or to

press

Option

. Display highlights

Clear

to delete the current name and enter a new name.

to save.

Back

to return to the previous menu level.

Rename group

Delete all

Edit call grp

. Press

and

OK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Change call group ringtone

1. Press .

Press

Option

and scroll or to

press

3. Scroll or to the call group you want.

4. Press

5. Press or to choose the ringtone. A sample of

6. Press

Option

. Scroll to

each one is played. Press

Back

to return to the previous menu level.

Ringtone

to save.

Edit call grp

. Press OK.

Speed dial

You can allocate a name and number from the Directory to each of the Speed dial buttons 2 to 0.

27Using the phone

and

To copy a Directory entr

1. Press .

2. Press

3. Scroll or to the Speed dial you want to store the

press

Option

and scroll or to

Directory entry

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

y to a Speed dial

in and press OK.

Speed dial

and

28 Using the phone

4. If a name and number is already allocated to the you have chosen they will be displayed. To re-use this

dial

see, “To edit a Speed dial”.

5. If the Speed dial is empty the Directory entries. Scroll or to the entry you want to copy and press

6. Press

1. Press .

2. Press

3. Scroll or to the

4. The name and number is displayed, press

5. Press

6. Press

Back

to return to the previous menu level.

To delete a Speed dial

Option

and scroll or to

press

and press

Delete

to confirm,

Back

to return to the previous menu level.

No number

to save.

Deleted

is displayed and then all

Speed dial

is displayed.

Speed dial

you want to delete

Option

and scroll

Speed

and

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

To edit a Speed dial

1. Press .

Press

Option

and scroll or to

press

3. Scroll or to the press

4. The name and number is displayed, press is displayed.

5. Press

6. This new name and number will replace the old name and

7. Press

1. Press and hold the Speed dial button with the number you

2. The display shows

to confirm, and then scroll or to the

entry you want and press

number in the Speed dial.

Back

to return to the previous menu level.

To dial using a Speed dial

wish t

o dial.

Calling

Speed dial

to save.

and the number being dialled.

Speed dial

you want to edit and

Option

and

Edit

29Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Sounds

You can set different ringtones for external calls and internal calls.

Choose from 10 polyphonic and 5 standard handset ringtones.

The handset also has 5 ringer volume settings plus Off.

If you switch the handset ringer off by pressing you can still hear a tone when you receive an incoming call by changing the Silent setting to Beep.

Your handset can give a beep to confirm a success storing a new phonebook entry.

It can give warning beeps when you are going out of range and when the battery is low. It can also beep every time you press a button.

You can switch these tones on or off individually.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

ful action, such as

Handset ringer

1. Press

, scroll to

Ringer

is highlighted. Press OK.

Sound

and press OK.

3. The current External melody is highlighted. Press or to select the ringtone you want for external calls.

4. Scroll to the Internal melody. Press or to

select the ringtone you want for internal calls.

5. Scroll to

Ring volume

. Press or to set the

volume level, or off.

6. Scroll to

Off

7. Press

8. Press

Back

Silent

. Press or to select

to confirm.

to return to the previous menu level.

Beep

Handset beeps

1. Press

2. Scroll to

, scroll to

Tones

Sound

. Press OK.

and press OK.

3. Key beeps option is highlighted. Press or to

select

Off

4. Scroll to

Off

Confirmation

. Press or to select

5. Scroll to

Off

6. Scroll to

Off

7. Press

8. Press

Back

Battery low

Out of range

to confirm.

to return to the previous menu level.

. Press or to select

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Settings

Adjust the display contrast to suit diff

erent lighting conditions.

There are 8 levels. Set a name for your handset, e.g.

Donna or Office.

As long as you have auto answer set to ON you can answer a call by lifting the handset off the base. If you have switched auto answer off, you will need to press as well. Auto answer ON is the default setting.

Handset settings

Display contrast / Handset name

1. Press

3. Scroll to

4. Press or to select the contrast setting.

5. Scroll to

6. Press

7. Press

1. Press

3. Scroll to

4. Press or to select

5. Press

6. Press

, scroll to

H/set settings

is highlighted. Press OK.

Display

Name

Enter a new name.

to save.

Back

to return to the previous menu level.

Auto answer

, scroll to

H/set settings

is highlighted. Press OK.

Auto answer

to save.

Back

to return to the previous menu level.

Settings

and press OK.

. Press

Clear

Settings

and press OK.

to delete the current name.

and press OK.

Off

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Handset reset

1. Press

3. Scroll to

4. Press

, scroll to

H/set settings

is highlighted. Press OK.

Handset reset

Yes

to confirm or Noto cancel.

Settings

and press OK.

Base settings

Ringer

1. Press

2. Scroll to

4. The Ringtone option is highlighted. Press or to

5. Scroll to

6. Press

7. Press

, scroll to

Base settings

Ringer

is highlighted. Press OK.

select the ringtone.

Ring volume

the volume, or off.

to save.

Back

to return to the previous menu.

Settings

and press OK.

. Press OK.

Press or to select

Restore your handset to its original factory settings. This will not affect:

• The phonebook

• Text messages stored in the Inbox or Outbox

• The Calls list

Choose from 5 base ringtones. There are 5 volume levels and Off.

33Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

34 Settings

When you have more than one

egistered to your base, you

handset r can set one handset to ring before the others. This allows one handset user to answer all incoming first, like a receptionist.

Choose All handsets if you want all handset t

o ring at the same time or Select handset to nominate a handset t

o ring before the others.

The dial mode options are Tone/Time Break, Tone/Earth or Pulse/Earth. You should not normally need to adjust this setting unless advised to do so.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Handset priority

1. Press

2. Scroll to

3. Scroll to

, scroll to

All handsets

Settings

Base settings

H/set priority

and press OK.

. Press OK.

is highlighted. Press OKfor all handsets to

ring together.

Scroll to or to select the handset you want to ring first. Press

Select handset

. Press OKthen press

The ring delay option is highlighted. Press or to set the number of rings before the other handsets ring. Press

5. Press

Back

to return to the previous menu.

Dialling mode

1. Press

2. Scroll to

3. Scroll to

, scroll to

Base setting

Dial mode

Settings

. Press OK.

and press OK.

4. Press or to select the dial mode option you want.

5. Press

6. Press

to save.

Back

to return to the previous menu.

PBX/switchboard access code

1. Press

2. Scroll to

3. Scroll to

4. Enter the code you want, then press

5. Press

, scroll to

Base settings

PBX access

Back

to return to the previous menu level.

Settings

. Press OK.

and press OK.

System PIN

1. Press

2. Scroll to

3. Scroll to

, scroll to

Base settings

System PIN

Settings

. Press OK.

and press OK.

4. Enter the old PIN (original setting 0000) and press

5. Enter the new PIN and press

6. Re-enter the new PIN and press

7. Press

Back

to return to the previous menu level.

35Settings

If you enter your PBX access code your

T Verve 410 will automatically enter a

B pause after the first digit if it matches the PBX access code.

If any existing code is displayed. Press Clear to delete digits.

The S

ystem PIN is used when changing certain settings and registration / deregistration. The default setting is

0000. You can change this to your own preferred 4-digit number.

If you make a mistake, press Clear to delete digits.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

36 Settings

System reset

This resets your BT Verve 410 to its original settings.

Press

, scroll to

2. Scroll to

3. Scroll to

4. Enter the system PIN (original setting = 0000) and press

5. Press

6. If you select

Yes

Back

to return to the previous menu level.

Base settings

System reset

to confirm or Noto cancel.

Yes

the handset returns to standby. Or press

Settings

. Press OK.

and press OK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Date/Time/Alarm

Set date and time

Providing you have subscribed to your network’s Caller Display ser

vice, the date and time is set automatically when you

receive your first call.

1. Press

2. Scroll to

4. Press or to select the Time format

5. Scroll to

6. Scroll to

7. Scroll to

8. Press

9. Press

Date/Time

, scroll to

Date/Time/Alarm

is highlighted. Press OK.

Settings

. Press OK.

and press OK.

24 hour

12 hour

Date format

mm/dd

dd/mm

Enter time

hour format, e.g. 17.30 for 5.30pm. If 12 hour format is chosen, press to change am or pm.

Enter date

to save.

Back

to return to the previous menu level.

. Press or to select

and enter the time using the 24

and enter the date.

37Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

38 Settings

Set alarm call

1. Press

2. Scroll to

3. Scroll to

4. Enter the alarm time, using the 24 hour format, e.g. 0730 for

5. Scroll to

6. Scroll to

7. Press

8. Press

1. Press

, scroll to

Date/Time/Alarm

Alarm

7.30am.

Alarm on/off

Daily,Once

Off

Ringtone

the ringtone you want for the alarm.

to save.

Back

to return to the previous menu level.

Stop alarm ring

When the alarm rings, the display shows rings for 60 seconds.

Stop

to stop the alarm.

Settings

. Press OK.

. Press or to select

and press or to select

and press OK.

. Press OK.

(( Alarm ))

. The alarm

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Calls lists

Caller Display

If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.

If your caller’s name is stored in the directory and a number match is found, you will see the caller’s name on the display instead.

Calls list

The Calls list holds up to 20 numbers. The date and time of the call is also s call is received, the oldest entry will be deleted automatically.

The Calls list can hold numbers up to 20 digits and names up to 16 characters.

View call details

1. Press the most recent entr

2. Press or to scroll through the list.

3. Press

4. The display shows phone number, date and time of the call.

5. Press or to display details about the next call.

6. Press

tored if available. When the list is full, and a new

y is at the top of the list.

Option.Details

Back

to return to the previous menu level.

is highlighted. Press OK.

IMPORTANT

To use Caller Display you must first

o the service from your

subscribe t network provider. A quarterly fee may be payable. For more information on BT Calling Features call BT free on 0800 800 150.

To ensure the caller's name is displayed, make sure you have stored the full telephone number, including the dialling code in the directory.

When a new call is received in the Calls list the icon is displayed.

If the number is unavailable, Unavailable is displayed.

If the number has been withheld by the caller

, Withheld is displayed.

If the call is fr Operator is displayed.

If the call is from a payphone, Payphone is displayed.

If the call is fr Callback is displayed.

If you do not have a Caller Display s

ervice, an external call is displayed as

External call. When ther

the display shows Empty then will off

om the operator,

om a callback request,

e are no calls in the calls list,

er the Settings option.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

40 Calls lists

When a Calls list is open, press to scr

oll from the newest call to the oldest, or press to scroll from the oldest call to the newest.

Dial from the Calls list

1. Press the most recent entry is at the top of the list.

Press or to scroll through the list.

3. Press or to call the number.

1. Press .

2. Press or to scroll through the list to the entry you want.

3. Press

4. If required, press

Option

. Scroll to

Clear

Call number

and press OK.

to edit the number first.

5. Press to dial.

Copy a Calls list number to the directory

1. Press .

Press or to scroll through the list to the entry you want.

3. Press

Option

. Scroll to

Store number

and press OK.

4. Enter the name.

5. Scroll to

Number

and edit the number if required.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Calls lists

6. Scroll to

Select group

and press or to

set the call group you want.

7. Press

8. Press

to save.

Back

to return to the previous menu level.

Calls list settings

1. Press .

Press

Option

. Scroll to

3. Press or to select

4. Scroll to

New call alert

5. Press or to select

6. Press

7. Press

to save.

Back

to return to the previous menu level.

Settings

All calls

and press OK.

Missed calls

Off

If you need to edit the number or name, press Clear to delete any unwant

ed characters, then enter new

ones using the keypad.

All calls will list answered and

missed calls in the Calls lis Missed calls will only list

unanswer

ed calls.

New call alert on will cause the handset to beep when a missed call is received.

When you turn the New call alert off you may need to clear all calls in the Calls list to stop the beep.

The icon will appear in the display when a missed call is received.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Calls lists

Delete an entry

1. Press .

Press or to scroll through the list to the entry you want.

3. Press

4. Press

1. Pr

2. Press

3. Press

4. Press

Option

. Scroll to

shows

Deleted

Back

to return to the previous menu level.

Delete entire Calls list

ess .

Option

. Scroll to

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level.

Delete

and press OK. Display

Delete all

and press OK.

Voicemail

1. If you have subscribed to the BT Answer 1571 service you can press and hold to listen to your messages.

2. The display shows

Calling 1571

. Follow the spoken instructions.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

BT Network Services

By selecting the B

T Services menu you can access a range of

useful pre-stored numbers and further BT Calling Features.

Pre-stored BT Services numbers:

• BT 118500 directory enquiries

• BT Verve 410 helpdesk

• Call divert on

• Call divert off

BT 118500 (Directory Enquiries)

1. Press .

Dir enquiries

is highlighted. Press to call.

BT Verve 410 Helpdesk

1. Press .

Scroll to

Helpdesk

• Check call divert

• Call waiting on

• Call waiting off

• Check call waiting

. Press to call.

IMPORTANT

To use BT Services and BT Calling F

eatures you must first subscribe (if required) to the relevant service from your network provider. A quarterly fee may be payable.

For more details on BT’s Calling Features, call BT free on 0800 800

150. If you are not connected to the BT

network, some of these services may not be available. Please contact your network provider. Call Diversion services may allow other divert options. Check with your network provider for details.

For further information, see the BT Calling Features user guide supplied when you subscribe to the services of your choice.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

44 BT Network Services

Call Divert will divert all incoming calls to another number of your choice.

Call Waiting lets you know if another person is trying to contact you while

e on a call. If a second caller

you ar rings you will hear a beep in the handset. Providing you have also subscribed to Caller Display, the screen will show the caller’s details.

Call Divert on/off/check

1. Press .

Scroll to Press

Divert on,Divert off

Check divert

3. Press to call. Follow the spoken instructions, or listen for confirmation/status of your instructions.

Call Waiting on/off/check

1. Press .

2. Scr

oll to

Chk call wait

Call wait on,Call wait off

. Press OK.

3. Press to call. Follow the spoken instructions, or listen for confirmation/status of your instructions.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Text messaging

Welcome to the BT text messaging service on your BT Verve

410. Y

our BT Verve 410 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK.

The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.com/terms

Subscribe to the text messaging service

When you send your first text message from your BT Verve 410 you will aut

omatically be registered for the service.

On receipt of your first text through the service, the system will send you a welcome text message back.

You may also register by sending the word ‘Register’ to 00000 upon which you will receive a confirmation message.

Cost of the fixed line service

There is no subscription charge (other than the subscription to Caller Display). Visit the BT.com website (www.bt.com) to find out how much it cos

ts to send a text message (depends upon

your call package).

IMPORTANT

You must subscribe to your Network Pr

ovider’s Caller Display service so that you can use text messaging and you must not withhold your telephone number.

A quarterly fee may be payable, please contact your network provider for more details.

You may also send messages to landline phones that are NOT text compatible. Messages to noncompatible lines will be connected to voice text and delivered in spoken words to the telephone as a call. Please note that the conversion can translate common abbreviations and smileys etc, but to ensure maximum clarity of message delivery, abbreviations etc should be used sparingly.

At any time, press Back to go back to the previous screen, or press t cancel and return to standby.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

46 Text messaging

If the text is not sent, the display shows Message failed. It is s in the Outbox.

Writing tips

Use the keypad to enter letters and number

s, eg to write today (2day): Press four times to enter 2. Press once to enter d. Press once to enter a. Press three times to enter y. Press to enter a space and use

and/or for other characters. Press Clear to delete incorrect characters. Press or

the point you want. Use or to move the cursor to

the beginning or end of the text.

Upper & lower case

Press to change between upper (ABC), lower (abc) and sentence (Abc) case lett

Maximum number of characters in a text message is 160. The display shows a character countdown from 160 down to 0.

In order to send and receive text messages you must not withhold your number. On most networks if you normally withhold your number the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

to move the cursor to

ers.

tored

Sending messages

Send a text message

1. Press

3. Use the keypad to enter your message.

Menu,Text

Write new text

Press

Option

and scroll or to:

Send

Press OK.

Enter the phone number and press

Or press Phonebook, Redial list or Calls list. Scroll

press want and press

Store

Press OKto save the message in the Outbox for sending later.

Template

Press OK. The template options are displayed. Press or to highlight the template you want then press insert the template into your text.

is displayed. Press OK.

is highlighted. Press OK.

Option

to select a number from the

or to the option you want and

. Scroll to the entry or number you

. Press OKagain to send.

Send

47Text messaging

4. When sending a message, the display shows

message

then

Message sent

Sending

5. Press to cancel at any time and return to standby.

Sent and saved texts are stored in the Outbox

Your BT Verve 410’s outbox is like a redial list. It holds copies of sent and saved messages. When the Outbo

x is full, a new

message replaces the oldest.

Your BT Verve 410 can store up to a total 20 text messages in the Inbox and Outbox.

Using the Outbox

Draft texts you store and messages you have sent are kept in the Outbo

If a text message you tried to send was not successful, it is stored in the Outbox and shown as ‘Fail’.

1. Press

2. Scroll to

3. The number of messages is displayed, e.g.

Menu,Text

is displayed. Press OK.

Outbox

. Press OK.

to the message you want and press

1/3

. Scroll or

Edit

Templates

There are five pre-set templates Please call I'll be ther

e at Thank you I'll call you Happy Birthday!

Receiving a call while writing a tex

If you are writing a text and you r

eceive a call the text will be lost.

Do you have two text phone bases connec

ted to the same phone line?

If you have two text phone base s

tations plugged into one line, you are likely to experience problems receiving text messages. Normally, only one SMS enabled base unit (DECT or cordless) can be plugged into any line.

If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations. To do this on your BT Verve 410, see page

50. This will allow you to send text via either base station but texts will only be received on the product with the active receive centre number.

If the base unit with the active receive centre number is a DECT product then all handsets registered to will be able to receive text messages.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

48 Text messaging

4. The message is displayed. Press add a

Template,Delete

5. Press to cancel at any stage and return to standby.

Option

Delete all

Send,Store

Receiving messages

When you receive a new text message, the icon is displayed along with indicator flashes.

Unread messages are marked

Read messages

1. Press

2. Scroll or to the text you want to read and

3. Press or to scroll through the text.

4. Press

Inbox

press

Menu,Text

and press OK.

Read

Option

New text msg

is highlighted. Press OK. Scroll to

and scroll or to:

Press OK. Press Noto use a blank screen or

Yes

to keep original text in the reply. Enter your message. Press The caller’s number is displayed. Press

and the base text

New

. Read messages are marked

Option

then press OK.

Send

Old

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

49Text messaging

Forward

Call number

Press OK. Add more text if required. Press

Option

Send

Press OK. The caller’s number is displayed. Edit the number if required. Press to dial.

Store number

Delete

Delete all

Press OK. Enter the name. Scroll to

Number

and edit number if required. Scroll

Group

and press or

to select the

Group

. Press OKto save.

Press OK. The text is deleted.

Press OK. Press

Yes

to confirm or Noto cancel.

5. Press to cancel at any time and return to standby.

Edit or delet

1. Press

2. Scroll to

3. Scroll or to the template you want to edit or delete. Press

Edit template

Del. template

4. Press

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

e templates

Menu,Text

is displayed. Press OK.

Template

and press OK.

Press OK. Press

Clear

Enter your template text and press

Press OK. Press

Back

to return to the previous menu level.

Yes

to delete characters.

Save

to confirm or Noto cancel.

There are five pre-set templates

Please call I'll be there at Thank you I'll call you

thday!

Happy Bir You can change the templates to your

preferred message, up to a maximum of 20 characters.

If you delete a template without replacing the text it is marked as Empty.

All t

emplates are restored if you reset your BT Verve 410 to its default settings, see page 36.

50 Text messaging

If you have more than one ‘Service Centre’ stored on your BT Verve 410 you will need to select which one you want to use for sending (see next section).

Service Centre numbers

To send and receive text messages you need the telephone number of your Network’s text Centre. If you accidentally delete the Outgoing or Incoming Service Centre numbers you will need to re-enter them in order for your text Service to work. You can enter up to 4 Service Centre numbers – two incoming and two outgoing. The Outgoing Service number is: 1470P1709400. The Incoming Service number is: 0800587529.

Add or change Service Centre numbers

1. Press

2. Scroll or to

4. Scroll or to

5. If necessary, press

6. Press

Menu,Text

and press OK.

Text settings

Service Centre

is highlighted press OK.

SMS Centre 1,2,3

Clear

to delete the current number. Enter

the new service centre number and press

Back

to return to the previous menu level.

Or press to return to standby.

and press OK.

or 4and press OK.

Save

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Select Send Service Centre

Only service centres that have numbers stored will be displayed as Send Centr

1. Press

2. Scroll or to

3. Scroll to

4. Press or to select the

5. Press

Menu,Text

Back

to return to the previous menu level.

Or press to return to standby.

es.

and press OK.

Text settings

Send Service

and press OK.

Service Centre

and press OK.

Message alert

When you receive a text message:

• the new message beep will sound at the handset.

• the new text message icon is shown on the handset display.

• the base indicator light flashes. These alerts can be switched On or Off. The default setting is On.

51Text messaging

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

52 Text messaging

Switch new message alert on or off

1. Press

2. Scroll or to

3. Scroll to

4. Press or to select

5. Press

Menu,Text

is highlighted. Press OK.

Text settings

New text alert

Back

to return to the previous menu level.

and press OK.

Off

and press OK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Using additional handsets

You can use up to five BT Verve 410 additional handsets with your BT Verve 410 base to extend your phone system without needing to install extension sockets for each new phone.

Your BT Verve 410 handset can also be registered to up to four other bases. You can then select the base you would prefer to use.

If you have purchased a BT Verve 410 multiple pack any additional handsets come pre-registered to the base.

If you have purchased an additional handset separately you must register it to your BT Verve 410 base before it can be used.

Registering an additional handset

At the handset:

1. Press

3. Scroll or to

4. Press or to select the base you want. Press

5. Enter the system PIN then press

, scroll to

H/set settings

is highlighted. Press OK.

Registering...

Settings

and press OK.

. The display shows

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Using additional handsets

If registration is not successful first time, please repeat the process again in case the base registration period ran out of time.

If there are already 5 handsets registered to the base, the registration will fail. You must de-register another handset before you can register the new one.

If your BT Verve 410 handset is registered to more than one base, you can select which base to use.

If you have a handset registered to more than one base and then deregister it from one of them you will need to re-select which base to use. Until the base is selected the handset will display

At the base:

1. Press and hold .

The handset is automatically assigned the next available handset number.

Select base

1. Press

3. Scroll to

5. Display shows 3

, scroll to

H/set settings

is highlighted. Press OK.

Select base

Base 1

is highlighted. Scroll or to the base you

want and press

Saved

Settings

and press OK.

followed by the standby screen.

De-register a handset

1. Press

3. Scroll to

, scroll to

H/set settings

De-register

Settings

and press OK.

is highlighted. Press OK.

and press OK.

4. Enter the System PIN (original setting = 0000) and press

Select handset!

to the handset you want and press

option is highlighted. Scroll or

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Using additional handsets 55

6. Display shows 3

7. Press

Back

De-registered!

to return to the previous menu level.

Internal calls

Call another handset

If you have more than one handset register can make internal calls between two handsets.

1. Press

1. During your call, press

2. If you have one other handset it will ring. If you have extra

3. When the other handset answers you can announce the caller.

4. Press

Int

and if you have one other handset it will ring. If you have extra handsets, press or to select the handset (1-5) you want to call, then press

Transfer a call

You can transfer an external call to another handset registered t

o the base.

Int

. Your external caller is put on hold.

handsets, press or to select the handset (1-5) you want, then press

Switch

to switch between the two callers.

ed to the base, you

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Using additional handsets

If the other handset does not answer, press Single to return to your original caller

3-Way conference call

You can hold a 3-way conference call between 2 internal caller

s and 1 external caller

1. During your call, press

Int

. Your external caller is put on hold.

2. If you have one other handset it will ring. If you have extra handsets press or to select the handset (1-5) you want, then press

3. When the other handset answers you can announce the call. Press

Conf

to join all callers.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help

Phone does not work

• Have you installed the batteries correctly? See page 8.

•

Check that the mains power is correctly connected.

No dial t

one

• Is the telephone cord of the base plugged into the phone socket?

• Check that the mains power is correctly connect

• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the mains power is correctly connected.

• The batteries may need r

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.

You have a dial tone, but the phone will not dial out

• You may need to change the dial mode from tone to pulse, see page 34.

•

If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off, see page 30.

•

Check that the mains power is correctly connected.

• Make sure the handset is registered to the base, see page 53.

echarging.

ed.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help

No display

• The batteries may be flat, dead or incorrectly inserted.

•

Recharge or replace the batteries

icon flashes

• Is the handset registered correctly to the base, see page 53.

• Check that the mains power is correctly connect

ed.

• Check that the handset is within range of the base.

• The batteries are low, place the handset on the base/charger to recharge.

icon not scrolling

• Tr

y cleaning the charging contacts.

• Check that the mains power is correctly connected.

You hear the busy t

one when you press

• Make sure the handset is in range of the base.

•

Another handset registered to your BT Verve 410 base may be on the line.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 39.

•

The caller may have withheld their number.

• An exact name/number match was not found in your directory. Check that you have stored the full STD dialling code.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help 59

Cannot register a handset to a base

• You can register a total of 5 handsets to your BT Verve 410 base and you can register your B

T Verve 410 handset to up to 4 bases. Check that you have not exceeded the limits.

• Check that you have entered the correct PIN number (default PIN 0000).

• Check that you are at least one metre away from other electrical equipment to avoid interference when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

•

Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your B

T Verve 410 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Verve 410 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the B

T Verve 410 Helpline on 0800 218 2182*

or email bt.helpdesk@vtecheurope.com.

* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help

Possible problems with text messaging

Text messages cannot be sent and screen displays

• The base station power supply or telephone line cord might not be properly connected.

• Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

• There might be a fault on the line. Check your telephone line is working properly.

• You might have deleted the server number in error. See page 50 for instructions on how to enter the number.

Cannot send text

• Check ser another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

Cannot receive text

• You will not be able to receive tex message sent registers you with the text service.

• More than one text messaging product is plugged into the line. Remove other products.

• Check service centre number is correct.

• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller’s number when you receive an incoming call.

• If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message.

vice centre number is correct including 1470P prefix (this is for BT lines. If you have

t messages until you have first sent a message. The first

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Message failed

Help 61

Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111.

• This may be due to your line being de-registered at the text service centre. All you need to do is t

ext RESET and send it to 00000. You will receive a confirmation message back. This assumes that

your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines

• BT Residential cust

omers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

• For other telephone service providers please contact their customer services.

General sales enquiries

• BT Residential lines – call 150. BT Business lines – call 152.

• For non BT line customer

s, call 0800 800 150 (residential) or 0800 800 152 (business).

• Additional handsets are available from the Helpdesk on 0800 218 2182*.

Billing enquiries

• Refer to the t

elephone number shown on your telephone bill.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

Help

Other functions and services available from the text messaging service

By sending the following commands to the BT text self administration facility you can control functions and capabilities in your t

1. Press

Menu.Text

Write new message

3. Use the keypad to type in the following commands (depending upon what you want to do):

All incoming text is delivered as voice text.

4. Press

Option

5. Enter the number 00000 then press

is highlighted. Press OK.

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

Turns off permanent voice text message delivery.

. Display highlights

ext phone and the way messages are handled.

Send

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

If you are sending a message from a fixed line phone to another fixed line phone

Forces a message you send to be delivered as a voice text even though the

ecipient may have a text enabled phone and usually receives written text. This command is inserted at the start of the message and applies only to that message, e.g. ‘Hello I will be home late’.

You keep hearing an error beep

• You have pressed the wrong butt

on in a sequence. Check the prompts in the display or refer to

instructions in this user guide.

Help 63

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

General information

IMPORTANT

This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Replacing the handset battery

Aft

er a time, you may find that the handset battery is running out of charge more quickly. This is a standard sign of wear and the battery will need replacing.

1. Open the battery compartment cover.

2. Lift the battery out and unplug the connector. Replace with a new NiMH 600mAh rechargeable battery.

3. Push the battery compartment cover back on until it clicks into place.

WARNING

Do not immerse batteries in water or throw them into a fir

e, or dispose of them with ordinary domestic refuse.

BT accepts no responsibility for damage caused to your BT Verve 410 by using any other types of batteries.

There is a risk of explosion if incorrect batteries are fitted.

Safety information

• Only use the power supply suitable for the BT Verve 410 r

ange. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the base mains power supply is 045030. If you have purchased a multiple pack the item code for the charger mains power supply is 040368 - black or 042169 - white.

• Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the BT Verve 410 Helpline on 0800 218 2182*.

• Do not open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0800 218 2182* for all repairs.

• If the keylock is switched on, it is NOT possible to make calls, except to the emergency numbers (999/112).

• Radio signal transmitted between the handset and base may cause interference to hearing aids.

• It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.

• Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

General information

• It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

• Clean the handset and base (or char (not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

•

The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood.

• Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

• Do not expose your product to fire, explosive or other hazardous conditions.

ger) with a damp

• There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord during an electrical storm.

Product disposal instructions

The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment, treat any hazardous substances and avoid the increasing landfill.

Produc

t disposal instructions for residential users

When you have no further use for it, please remove

eries and dispose of them and the product as

any batt per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the t contract and ensure that this product is not mixed with other commercial waste for disposal.

erms and conditions of the purchase

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

General information

Guarantee

Your BT Verve 410 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Verve 410 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarant

• The guarantee shall only apply to defects that occur within the 12 month guar

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difficulty with your product, prior t

o returning it, please read the Help section beginning on page 57 or contact the BT Verve 410 Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com for assistance. Additional answers to Frequently Asked Questions are available from www.bt.com/producthelp

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

ee are:

antee period.

In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair. Please note you will need the FRA number before returning the product. This does not affect your statutory rights.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the r requirements for connection to the telephone network.

We recommend that you contact BT’s approved repair agent Helpdesk Solutions on 0870 240 5029 or a local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you t

o return the product to your original place of purchase. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries.

For your records Date of purchase: Place of purchase: Serial number: For guarantee purposes proof of purchase is required

so please keep your receipt.

epair must meet the approval

General information 67

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer

quivalence Number (REN), which is used to calculate

E the number of items which may be connected to any one telephone line. Your BT Verve 410 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Any additional handsets and chargers that you register have a REN of 0.

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, VTech declares that this BT Verve 410 is in compliance with the essential r relevant provisions of Directive 1999/5/EC.

If you would like a copy of the Declaration of Conformance, please visit www.bt.com/producthelp

equirements and other

Connecting to a switchboard

This product is intended for use within the UK for connection t compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider.

Inserting a pause

With some switchboar code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence.

Press and hold to insert a pause (P) before entering the telephone number.

You may also need to enter a pause when storing international numbers or charge card numbers.

Recall

You may need to use the recall function if you are connect Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall and is also used for BT Calling Feature.

o the public telephone network and

ds, after dialling the access

ed to a switchboard/PBX (Private Branch

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

BT &

Working together, supporting energy saving products

BT & British Gas have joined forces to help our customers find new ways to save energy

around the home, so we can all do our bit for the environment & save money too!

Ofﬁces worldwide

The services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Designed and produced by The Art & Design Partnership Ltd. Printed in China

BT Verve 410 (02/09) Issue 3

BT VERVE 410 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual