BT VERVE 410 User Manual
BT Verve 410
User Guide
Welcome…
to your BT Verve 410 Digital Cordless
Telephone
• Ultra slim handset.
• 200 Name and number phonebook to store all your contact
numbers for easy dialling.
• Store a directory entry then copy it – or the entire phonebook –
to another BT Verve 410 handset.
• Send and receive text messages.
• Quick access to a range of BT Services including directory
enquiries and call divert.
• Caller Display lets you see who’s calling and your phone stores
details of the last 20 callers in a Calls list.
• Register up to 5 handsets to the base without the need for
additional wiring.
• Digital call quality with a range of up to 300 metres outdoors and
up to 50 metres indoors (in ideal conditions).
1 You must subscribe to your network provider’s Caller Display Service for text messaging to
work and you must not withhold your telephone number. A quarterly fee may be payable.
Some other network provider lines may not be compatible with this text messaging service.
2 You must subscribe to your network provider’s Caller Display or Call Waiting service for these
features to work. A quarterly fee may be payable.
Please note that this equipment is not designed for making emergency telephone calls when
the power fails. Alternative arrangements should be made for access to emergency services.
1
2
Section
This User Guide provides you with all
the information you need to get the
most from your phone.
Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.
Need help?
If you have any problems setting up or using your
B
T Verve 410 please call the Helpline on 0800 218 2182*
or email bt.helpdesk@vtecheurope.com
Alternatively, you may find the answer in the ‘Help’ section
at the back of this guide.
IMPORTANT
Only use the telephone line cord supplied.
* Calls made from within the UK mainland network are free.
Mobile and International call costs may vary.
Got everything?
• BT Verve 410 handset
•
BT Verve 410 base
• 1 x NiMH rechargeable battery
(pre-installed)
• Mains power adaptor
(item code 045030)
• Telephone line cord
If you have purchased a
BT Verve 410 multiple pack
you will also have the f
items for each handset:
• BT Verve 410 additional
handset
•
BT Verve 410 charger
• 1 x NiMH rechargeable battery
(pre-installed)
• Small mains power adaptor for
charger (item code 040368 black or 042169 - white)
ollowing
4
4
In this guide
Getting started
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting
up. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up for multiple packs . . . . . . . . . . . . 8
Getting to know your phone
Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 10
Handset display / display icons . . . . . . . . . . . 11
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Navigating
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the phone
Switching the handset on or off . . . . . . . . . . 15
Make an external call. . . . . .. . . . . . .. . . . . . 15
Pr
eparatory dialling . . . . . . . . . . . . . . . . . . . . 15
End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Receive a call . . . .. . . . . . .. . . . . . .. . . . . . . 16
Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Earpiece / handsfree volume. . . . . . . . . . . . . 17
Secrecy (mute) . . . . . . . . . . . . . . . . . . . . . . . . 17
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Make a handsfree call . . . . . . . . . . . . . . . . . . 17
Answer a call handsfree. . . . . . . . . . . . . . . . . 18
Switch to handsfree during a call . . . . . . . . . 18
Redial a number from the redial list . . . . . . . 18
the menus . . . . . . . . . . . . . . . . . . 13
Save a number from the redial list
to the directory . . . . . . . . . . . . . . . . . . . . . . . 19
Delete a redial number . . . . . . . . . . . . . . . . . 19
Delete all redial numbers . . . . . . . . . . . . . . . 20
Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Find handset (paging) . . . . . . . . . . . . . . . . . . 21
Message & Call inbox . . . . . . . . . . . . . . . . . . . 21
Directory
Store a name and number . . . . . . . . . . . . . . . 22
View
an entry . . . . . . . . . . . . . . . . . . . . . . . . . 23
View directory capacity . . . . . . . . . . . . . . . . . 23
Dial an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Edit a name and number . . . . . . . . . . . . . . . . 24
Copy an entry . . . . . . . . . . . . . . . . . . . . . . . . . 24
Copy all entries . . . . . . . . . . . . . . . . . . . . . . . . 25
Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 25
Delete entire directory. . . . . . . . . . . . . . . . . . 26
Edit call group name . . . . . . . . . . . . . . . . . . . 26
Change call group ringtone . . . . . . . . . . . . . . 27
Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To copy a Directory entry to a Speed dial. . . 27
To delete a Speed dial . . . . . . . . . . . . . . . . . . 28
To edit a Speed dial . . .. . . . . . .. . . . . . .. . . 29
To dial using a Speed dial. . . . . . . . . . . . . . . .29
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
n this guide
5I
Sounds
Handset ringer . . . . . . . . . . . . . . . . . . . . . . . . 30
Handset
beeps . . . . . . . . . . . . . . . . . . . . . . . . 30
Settings
Display contrast / Handset name . . . . . . . . . 32
Aut
o answer . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Handset reset . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Handset priority . . . . . . . . . . . . . . . . . . . . . . . 34
Dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . 34
PBX / switchboard access code . . . . . . . . . . . 35
System PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
System reset . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Date / Time / Alarm
Set date & time . . . . . . . . . . . . . . . . . . . . . . . 37
Set alarm call . . . . . . . . . . . . . . . . . . . . . . . . . 38
S
top alarm ring. . . . . . . . . . . . . . . . . . . . . . . . 38
Calls lists
Caller Display . . . . . .. . . . . . .. . . . . . .. . . . . 39
Calls
list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
View call details . . . . . . .. . . . . . .. . . . . . .. . 39
Dial from the Calls list . . . . . . . . . . . . . . . . . . 40
Copy a Calls list number to the directory . . . 40
Calls list settings . . . . . . . . . . . . . . . . . . . . . . . 41
New call alert . . . . . . . . . . . . . . . . . . . . . . . . . 41
Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 42
Delete entire Calls list. . . . . . . . . . . . . . . . . . . 42
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
BT Network services
Pre-stored BT Services numbers . . . . . . . . . . 43
BT 118 500 (Direct
ory Enquires) . . . . . . . . . 43
BT Verve 410 Helpdesk . . . . . . . .. . . . . . .. . 43
Call Divert on/off/check . . . . . . . . . . . . . . . . 44
Call Waiting on/off/check . . . . . . . . . . . . . . . 44
Tex
t messaging
Subscribe to the text messaging service. . . . 45
Cost of the fixed line service . . . . . . . . . . . . . 45
Send
a text message . . . . . . . . . . . . . . . . . . . 46
Using the Outbox . . . . . . . . . . . . . . . . . . . . . . 47
Receiving messages . . . . . . . . . . . . . . . . . . . . 48
Read messages . . . . . . . . . . . . . . . . . . . . . . . . 48
Edit or delete templates. . . . . . . . . . . . . . . . . 49
Service Centre numbers . . . . . . . . . . . . . . . . . 50
Add or change Service Centre numbers . . . . 50
Select Send Service Centre . . . . . . . . . . . . . . 51
Switch new message alert on or off . . . . . . . 52
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
6 In this guide
Using additional handsets
Registering an additional handset . . . . . . . . 53
Select
base . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
De-register a handset . . . . . . . . . . . . . . . . . . 54
Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Call another handset . . . . . . . . . . . . . . . . . . . 55
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . 55
3-Way conference call . . . . . . . . . . . . . . . . . . 56
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Gener
al information
Safety
information . . . . . . . . . . . . . . . . . . . . . 64
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Environmental . . . . . . . . . . . . . . . . . . . . . . . . 65
Product disposal instructions . . . . . . . . . . . . 65
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Technical information. . . . . . . . . . . . . . . . . . . 67
R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Declaration of Conformance . . . . . . . . . . . . . 67
Connecting to a switchboard. . . . . . . . . . . . . 67
Inserting a pause . . .. . . . . . .. . . . . . .. . . . . 67
Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Getting started
7
Location
Place your BT Verve 410 within 2 metres of the mains power
sock
et and telephone socket so that the cables will reach.
Your BT Verve 410 works by sending radio signals between the
handset and base. The strength of the signal depends on
where you site the base. Putting it as high as possible ensures
the best signal. Make sure it is at least 1 metre away from
other electrical appliances to avoid interference.
Setting up
1. Plug the mains power adaptor into the socket marked on
the underside of the base and plug the other end into the
wall socket and switch it on.
Y
ou can place the cable behind the retaining clip to prevent
the plug being accidentally pulled from the socket.
WARNING
Do not place your BT Verve 410 in the
bathr
oom or other humid areas.
Handset range
The BT Verve 410 has a range of 300
metr
es outdoors when there is a clear
line of sight between the base and
handset. Any obstruction between the
base and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally be
up to 50 metres. Thick stone walls can
severely affect the range.
Signal strength
The icon on your handset indicat
when you are in range. If moving out
of range of the base, the range
indicator will flash. If you go out of
range, any call you are on will be lost.
Which power adaptor?
If you have purchased a multiple pack,
you should use the power adapt
the smallest plug for the base.
IMPORTANT
The base station must be plugged into
the mains power sock
Do not connect the telephone line
until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.
et at all times.
es
or with
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
8 Getting started
Battery low warning
If the icon flashes in the handset
display you will need t
handset before you can use it again.
You also hear a low battery warning
beep once every 60 seconds.
During charging, the icon will scroll
in the display.
Battery performance
In ideal conditions, a fully charged
batt
ery should give up to 10 hours talk
time or 100 hours standby time on a
single charge.
Note that new batteries do not reach
full capacity until they have been in
normal use for several days.
To keep the battery in the best
condition, leave the handset off the
base for a few hours at a time.
Running the battery right down at
least once a week will help it last as
long as possible.
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time. Eventually they will
need to be replaced. New batteries are
available from the BT Verve 410
Helpline on 0800 218 2182*.
After charging your handset for the
first time, subsequent charging time is
about 6–8 hours a day. Batteries and
handset may become warm during
charging. This is normal.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
o recharge the
2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
it off.
Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.
3. Place the handset on the base to charge for at least 20 hours.
When the handset is fully charged the icon will be displayed.
4. When the battery is fully charged, plug one end of the
telephone line cord into the socket marked on the rear of
the base and the other end into the telephone wall socket.
Note: Battery removal
If you ever need to r
emove the batteries, simply slide open
the battery compartment cover, lift the battery and unplug
the connector.
Setting up for multiple packs
If you have purchased a BT Verve 410 multiple pack, you will
need to prepare any additional handsets and chargers for use.
For each additional handset and charger:
1.
Insert the cable through the channel at the rear of the charger
and insert the plug into the power socket. Plug the other end
into the mains wall power socket and switch on.
2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
it off.
Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.
3. Place the handset on the base to charge for at least 20 hours.
Any additional handsets supplied as part of a multipack are
pre-registered to the base so, once charged, are ready for use.
The handset number is shown in the display.
Using your BT Verve 410 on a
Broadband line?
If this product is to be used on a
br
oadband line then you must ensure
that it is connected via an ADSL
microfilter. Using this product on a
Broadband line without an ADSL
microfilter may cause problems with
this product and your Broadband
service.
Additional BT ADSL microfilters can be
purchased from www.shop.bt.com
9Getting started
Your BT Verve 410 is ready for use.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Getting to know your phone
Menu
Int
10
Handset buttons
Press to open the BT Services menu, page 43.
In standby, press to open and
scroll through the Redial list, page 18.
In talk mode, press to adjust volume.
In menu mode, press to scroll up through
Press to select options displayed on screen.
In standby, press to access the directory.
When on a call press to mute the handset.
When entering text, press to move the cursor left.
In talk mode, press to switch
handsfree on and off, page 17.
In standby mode, press to make
and receive calls, page 15.
In standby, press and hold to dial your
network’s voicemail service 1571, page 42.
Press and hold to switch the
handset ringer on or off
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
(UP) Redial
the options.
Option button (left)
(LEFT) Directory
Handsfree
1 Voicemail
Talk
BT
Q
.
Option button (right)
Press to select options displayed
on screen.
Recall
For use with switchboard/PBX and
BT Calling Features.
(RIGHT) Messages & Call inbox
In standby, press to access the Calls list,
or SMS text messages menu, page 21.
When entering text, press to move the
cursor right.
(DOWN) Calls
In standby, press to open and scroll through
the Calls list, page 39.
In talk mode, press to adjust volume.
In menu mode, press to scroll down
through the options.
End call/Off or On
Press to end a call.
In standby, press and hold to switch the
handset off/on, page 15.
In menu mode, press to return to standby.
#/Lock
Press and hold to lock/unlock the keypad,
page 20.
When entering text, press to switch
between upper and lower case letters.
0
When storing an entry in the directory,
press and hold to enter a Pause, page 67.
Handset display
Handset name/number
11Getting to know your phone
Time
Date
Display icons
Shows handset battery status.
olls when the handset is charging.
Scr
Empty when filled in black.
On – displayed in standby mode to indicate
handset is in range of the base.
Flashing – to warn you are moving
out of range.
Off – out of range or cannot connect to the
base selected.
On – during a call.
On – missed call in the Calls list.*
On – new text message received.
Flashing – mailbox is full.
Off – all messages have been read.
On – alarm is set.
Flash – alarm time has been reached.
Off – alarm off.
The keypad is locked.
Handset ringer is switched off.
Flashing incoming call.
On – handsfree speaker on.
* For this feature to work you must subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
12
Getting to know your phone
Base
2-position charging contacts
Handset can be placed flat on
the base or raised for easier pick
up and viewing.
Power light
The indicator lights up when the
handset is in the base.
Find
Press t
o ring all registered
handsets, helpful for finding
a missing handset, page 21.
Also used during the registration
process, page 53.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
13Getting to know your phone
Menu
Int
Navigating the menus
Your BT Verve 410 has an easy to use menu system.
Each menu has a list of options, which you can see on the
menu map on the following page.
When the handset is switched on and in standby:
1. Press
2. Then use or buttons to scroll through the
3. Press the
Menu
to open the main menu.
available options.
OK
option button to select a menu option or the
Back button to return to the previous screen.
To exit a menu and return to standby, press .
Option buttons
Press to select the option displayed
on the scr
een.
Options
If no buttons are pressed for 30
seconds, the handset returns to
standby automatically.
Up
Down
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
14 Getting to know your phone
Menu map
Tex t
Write new text
Inbo
x
Outbox
Sound
Ringer
T
ones
Settings
H/set settings
Base settings
Date/Time/Alarm
Template
Text settings
The following menus can be accessed by pressing the relevant button:
Calls list empty
Settings
or or
Calls list
displayed,
pr
Option
ess
Details
Delete
Delete all
Call number
Store number
Settings
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.comIf you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
BT menu
Dir enquiries
Helpdesk
Divert on
Diver
t off
Check divert
Call wait on
Call wait off
Chk call wait
Empty
Empty
Names menu
Dir
ectory
displayed,
press
Option
New entry
Edit entry
View
Copy
Copy all
Delete entry
Delete all
Capacity
Edit call grp
Speed dial
Directory empty
New entry
Capacity
Redial list
displa
yed,
press
Option
Delete
Delete all
Call number
Store number
Using the phone
15
Switch handset on or off
To switch off:
1.
Press and hold .
2.
Switch off?
is displayed, press
Yes
to confirm.
To switch on:
1. Press and hold .
Make an external call
1. Press .
2.
When you hear the dial tone, dial the telephone number.
Prepar
atory dialling
1. Enter the telephone number first. If you make a mistake press
Clear
to delete the last digit.
2. Press to dial.
End a call
1. Press .
Call timer
Your handset will automatically time
the dur
ation of all external calls.
The handset display shows the call
duration both during and for a few
seconds after your call.
Out of range warning
When the handset goes out of range of
the base, the
If you are on a call, the line will hang
up. Move back within in range. The
handset will automatically re-connect
to the base.
flashes.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
16 Using the phone
o answer
Aut
As long as you have auto answer set to
ON you can answer a call by lif
handset off the base. If you have
switched auto answer off, you will
need to press as well. Auto answer
ON is the default setting. See page 32.
To switch your Call Waiting service on
or off, see page 44.
ting the
Receive a call
When you receive a call, the phone rings. The display shows
the caller’
s number if available or the caller’s name if it
matches an entry in the phonebook. If you do not have a
Caller Display service, the screen shows
External call
.
1. Press .
Call Waiting
Providing you have subscribed to your network’s Call Waiting
ser
vice and it is switched on, your BT Verve 410 will alert you
to a second incoming call while you are already engaged on an
external call.
1. You will hear the call waiting tone and the display will show
the number of the caller, or the name if it matches an entry in
your directory.
2. Press to answer the new call and your first caller is put
on hold.
3. Press to toggle between the two callers.
4. Press to hang up the current call.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Earpiece / handsfree volume
During a call you can adjust the volume of the earpiece or
loudspeak
er. There are 5 levels.
1. Press or to increase or decrease the volume.
Secrecy (Mute)
During a call, you can talk to someone nearby without your
caller hearing.
1.
Press . The display shows
Mute on
and your caller cannot
hear you.
2. Press again to return to your caller.
Handsfree
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
your conversation over the loudspeaker.
Make a handsfree call
1. Dial the number then press . is displayed. Y
call over the handset loudspeaker. Press to switch the call
between the earpiece and the loudspeaker.
2. Press to end the call.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
ou hear your
During a handsfree call, press or
o change the volume.
t
17Using the phone
18 Using the phone
Answer a call handsfree
When the phone rings:
1.
Press . The call is transferred to the handset loudspeaker.
Switch to handsfree during a call
1. During a call: press
To switch handsfree off and return the call to the earpiece,
press again.
to put the call on the loudspeaker.
Redial
Up to the last 15 telephone numbers called are saved in the
redial list. You can then select any of the numbers to redial,
delete or copy to the directory.
Redial a number from the redial list
1. Press , the last number you called is displayed.
2. Press
3. Press to dial.
or to scroll to the number you want.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Save a number from the redial list to the directory
1. Press then scroll or to the number you want.
2.
Press
Option
and scroll to
3. Press
4. Scroll to
OK
. Use the keypad to enter a name.
Number
. The number is displayed.
5. If required, scroll to
Store number
Select Group
.
then press
or to select a group.
6. Press
OK
. The entry is saved. Press
Back
to return to the
previous menu level.
Delete a redial number
1. Press . The last number dialled is displayed.
2.
Scroll or to the number you want.
3. Press
4. Press
5. Press
Option.Delete
Yes
to confirm or Noto cancel.
Back
to return to the previous menu level.
is highlighted. Press OK.
Press Clear to delete any unwanted
digits and then ent
the keypad.
If the directory is full, the display
shows Memory full and the number
will not be saved. Y
delete a number in the directory first,
see page 25.
er new ones using
ou will need to
19Using the phone
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
20 Using the phone
WARNING
If the keypad is locked you will be able
to dial the emergency numbers 999
and 112.
When the k
answer incoming calls and operate the
handset as normal. When the call is
ended, the keypad lock comes on again.
eypad is locked you can still
Delete all redial numbers
1. Press . The last number dialled is displayed.
2.
Press
Option
3. Press
and scroll to
Yes
to confirm or Noto cancel.
Delete all
and press OK.
4. Press to exit and return to standby.
Keypad lock
You can lock the keypad so that it cannot be used accidentally
while carrying it around.
To lock the keypad:
1. Press and hold . The handset beeps and
is displayed.
To unlock the keypad:
1. Press and hold . The handset beeps and
unlocked
is displayed for 2 seconds before returning to standby.
Keypad locked
Keypad
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Find handset (Paging)
You can ring a handset to help locate it.
1. Press on the base. All handsets registered to the base will
ring for up to 30 seconds.
2. Press on the base again to stop the ringing or press a
button on any handset.
Message & Call inbox
Your BT Verve 410 has an inbox which shows the status of
your messages and calls and gives a short cut to access:
• Missed calls
• Text messages
1. Press . The Inbox screen is displayed.
2. Scroll or to the option you want and press
OK
Paging calls cannot be answered by
a handset.
.
21Using the phone
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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