BT VERVE 3000 EXECUTIVE User Manual

User

Guide

*YOU MUST

SUBSCRIBE TO

YOUR NETWORK

PROVIDER’S CALLER

DISPLAY SERVICE BEFORE

YOUR VERVE 3000 EXECUTIVE

HANDSET WILL DISPLAY CALLER

INFORMATION.

A QUARTERLY FEE IS PAYABLE.

This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.

This product is intended for registration to the BT Verve 3010 base station. It may also be registered
to other DECT GAP compatible bases, with possible limited availability of some functions.

BT Verve 3000 Executive

Handset & Charger

Please open this page for an ‘at a glance’
guide to your Verve 3000 Executive

Headset Port

Charger

1

At a glance

Handset

Recall button

For use with
switchboards and
certain network
services.

Keypad

Green Phone
button

For making and
answering calls. Also
to put handset into
handsfree operation.

Menu button

Press to access
your Menu options.

Display

Shows status
of your handset.

Navigation button

Used to move up and
down Menu options,
Directory and Calls list.

Directory button

Press to access
Directory.

Red Phone button

Press to end call/
return display to idle.

Secrecy button

Press to cut off your
microphone so your
caller cannot hear you.

Int button

Press to contact other
handsets.

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Menu Structure

DIRECTORY Use Up & Down

buttons to scroll
names

Press Option NEW ENTRY

DELETE ENTRY

SHOW NUMBER

EDIT ENTRY

COPY ENTRY

COPY ALL

DELETE ALL DELETE ALL?

Press Info for call
time and date

Use Up & Down
buttons to scroll
calls

CALLS LIST Press Option DELETE ENTRY

DELETE ALL

COPY TO DIR

Indicates that the line is in use. When the icon flashes indicates
that you have an incoming call or you have put an external call
on hold.

Indicates that you either have an incoming internal call or you
are already on an internal call.

You are in handsfree operation.

Battery icon is displayed when the batter y is low.

Envelope icon indicates that there are unseen calls in the
Calls list. If the icon flashes indicates that you have received
new calls since you last viewed the Calls list.

 

Quick guide to handset display icons

3

Menu Structure

EXTERNALRINGERSETTINGS CHANGE MLDY Select melody

MELODY 1
to
MELODY 10

CHANGE VOL Select volume

OFF
LOW
MEDIUM
HIGH
PROGRESSIVE

INTERNAL CHANGE MLDY Select melody

MELODY 1
to
MELODY 10

CHANGE VOL Select volume

OFF
LOW
MEDIUM
HIGH
PROGRESSIVE

Select
BEEP ON
BEEP OFF

KEY BEEP

Select
BASE 1
to
BASE 4
BASE AUTO

SELECT BASE

Select
AUTOTALK ON
AUTOTALK OFF

AUTO TALK

Edit handset nameNAME HANDSET

Select
CONTRAST 1
to
CONTRAST 10

CONTRAST

4

Menu Structure

BASE 1234?REGISTER HS

REGISTRATION

SYS PIN?

SYS PIN?DE-REG HS Select

HANDSET 1
to
HANDSET 5

BASE SETTING HS PRIORITY PRIORITY OFF

Select
PRIORITY 1
to
PRIORITY 5

Select
RING DELAY 2
to
RING DELAY 9

CALL BARRING SYS PIN?

Select required
barring prefix
BAR1 XXXX
to
BAR4 XXXX

SYSTEM PIN OLD PIN? NEW PIN?

Press Option

CONFIRM?

Select
BARRING ON
BARRING OFF
EDIT
CLEAR PREFIX

RECALL MODE Select

TIMED BREAK
or
EARTH

DIAL MODE Select

TONE
or
PULSE

HOLD MUSIC Select

MUSIC ON
or
MUSIC OFF

5

Quick guide

Commonly used handset functions and settings

Switch OFF the handset
(default is ON)

Switch handset on

Switch Keyguard on

Switch Keyguard off

Make a call

Redial a number

Dial from the directory

Dial from the Calls list

Adjust handsfree volume
(whilst in handsfree mode)

Adjust earpiece volume

Make internal call

hold down.

hold down.

then to scroll through the list, to dial.

to display name or number you wish to

dial, to dial.

to display CALLS LIST, , to

display the number you want, to dial.

to increase/decrease volume.

to increase/decrease volume.

the second handset will ring.

Int

▼▲▼▲▼

▲

OK

▼

Menu

▼

▲

Dir

▼

▲

▲

Unlock

Menu

6

In this guide

Note

There is a detailed Index at the back of this user guide, please see page 35.

At a glance 1

Quick guide to handset
display icons 2

Menu structure 2-4

Quick guide to handset
functions and settings 5

Introduction 7

Unpacking your
BT Verve 3000 Executive 7

For your records 7

Safety information 8

Setting up 9

Plan the location 9

Using the telephone 12

Making and ending calls 12
Call timer 12
In call volume 13
Handsfree 13

Using the Directory 14
Character map 16
Redial 20
Secrecy 20
Internal calls 21
3-way calling 22

Handset settings 23

Handset ringer melody
and volume 23

Help 31

General information 33

Guarantee 33
Technical information 34
Switchboard compatibility 34

Index 35

Hints and tips boxes

In this user guide, we’ve included
helpful tips and important notes.
They are shown in boxes like this.

7

Introduction

Unpacking your
BT Verve 3000 Executive

If anything is missing, please
contact your place of purchase
immediately.

One Verve 3000
Executive charger

One Verve 3000
Executive handset

One power supply
for the charger

Three AAA
rechargeable
batteries

One belt clip

Battery
compartment
cover

For guarantee purposes proof
of purchase is required so please
keep your receipt.

For your records

Date of purchase:

Place of purchase:

Helpline

If you experience any difficulties
with your BT Verve 3000 Executive
handset, please call the BT Verve
Helpline on 08702 403180.

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INTRODUCTION

8

Safety information

General

Only use the power supply included
with the product. Using an unauthorised
power supply will invalidate your
guarantee and may damage the telephone.

For the handset use only AAA Nickel
Metal Hydride (NiMH) rechargeable
batteries with a minimum capacity of
550 mAh. Never use other batteries or
conventional alkaline batteries as this
could lead to a short circuit or destroy
the battery casing.

If the keyguard is switched on, it is
NOT possible to make calls, including
emergency numbers (999/112).

Do not open the charger or handset
(other than to change batteries). This
could expose you to high voltages or
other risks.

Radio signals transmitted between the
handset and base may cause interference
to hearing aids.

It is recommended that advice from a
qualified expert be sought before using
this product in the vicinity of emergency/
intensive care medical equipment.

It is recommended that if you have a
pacemaker fitted you check with a
medical expert before using this product.

Never dispose of batteries in a fire.
There is a serious risk of explosion and/or
the release of highly toxic chemicals.

Cleaning

Simply clean the handset and charger
with a damp (not wet) cloth, or an
anti-static wipe. Never use household
polish as this will damage the product.
Never use a dry cloth as this may cause
a static shock.

Environmental

Do not expose to direct sunlight.

The handset may become warm when
the batteries are being recharged. This is
normal. We recommend that you do not
place the product on antique/veneered
wood to avoid damage.

Do not stand your product on carpets
or other surfaces which generate fibres,
or place it in locations preventing the
free flow of air over its surfaces.

Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as
bathrooms.

Do not expose your product to fire,
explosive or other hazardous conditions.

There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the
power and telephone line cord during an
electrical storm.

SAFETY INFORMATION

9

Setting up

Plan the location

Situate your product close enough
to the mains power socket so that
the cables will reach.

Make sure that it is at least 1
metre away from other electrical
products to avoid interference.

Do not situate the product in the
bathroom or other humid areas.

1 Connect the charger

Plug the power supply cable into
the power socket on the underside
of the charger.

The Power/In use light will be lit
when power has been connected
correctly. (N.B. The Verve 3000
power supply cable connector is
red.)

2 Plug the power supply

unit into the wall socket

3 Insert the batteries

Insert the three AAA rechargeable
batteries supplied, as indicated
inside the battery compar tment
and slide the battery compar tment
cover shut.

SETTING UP

10

When the batteries are inserted
the display will show:

REGISTER?

Menu Yes

HANDSET 2

Menu Dir

4 Registering and charging

your handset

Press the Ye s options
button.

Choose which base
number you want to
register to e.g. Press 1 to
register to base station 1.

Press the OK options
button.

SYS PIN?

is

displayed.

Enter the PIN number of
your Verve 3010 base
station (factory setting is

0000

).

Press the OK options
button.

PRESS PAGE ON THE BASE

is

displayed.

On your Verve 3010 base
station press and hold the
PAGE button until the
Power/In Use light starts
to flash.

SEARCHING

is displayed on

the handset.

FOUND BASE

is displayed
when registration is
complete.

The next available
internal number (2-5) will
be assigned to the handset.
The display will show:

Leave the handset in the charger
for approximately 16 hours to fully
charge the batteries as they will
not be charged on receipt.

Yes

1

OK

OK

Page

Battery low warning

If the handset battery icon and the
words

LOW BATTERY

appear on the

display you will need to recharge
your handset before you can use it.

SETTING UP

11

5 Attach the belt clip

(optional)

Fit the belt clip onto the back of
the handset if required.

Position belt clip on back of
handset, guide and push into the
slot provided and twist clockwise
until belt clip is secure.

You BT Verve 3000 Executive

is now ready for use.

Helpline

If you have any difficulties setting
up or using your BT Verve 3000
Executive, please call the BT Verve
Helpline on 08702 403180.

Battery performance

Under no circumstances should
non-rechargeable batteries be used.
Only use NiMH rechargeable
batteries with a minimum capacity
of 550 mAh. Using inappropriate
batteries will invalidate your
guarantee and may damage the
telephone.

SETTING UP

12

Using the telephone

Note

To exit a menu at any time press
the Back options button, this will
take you back one step. Press the
RED PHONE button to cancel the
operation completely.

Making and ending calls

To make an external call

Press the GREEN PHONE
button. You will hear the
dial tone and the display
will show the icon
and

EXT CALL

.

Dial the number.

The Power/In use light on
the base will flash to show
that you are currently on
a call.

Preparatory dialling

Enter the phone number
first.

If you make a mistake
press the Clear options
button to erase the last
digit.

Press the GREEN PHONE
button to dial the number.

Clear

To end a call

Press the RED PHONE
button.

Call timer

Your handset automatically times
the duration of all external calls,
showing it on the display during
your call and for a few seconds
after it has finished.

USING THE TELEPHONE

To adjust the handsfree
volume whilst in handsfree
mode

Whilst in handsfree mode
you can increase or
decrease the handsfree
volume.

13

To receive an external call

When the phone rings
the Power/In use light on
the base will flash.

Press the GREEN PHONE
button to answer the call

Or

If the handset is on the
base, simply lift it up and
speak. You do not need to
press the GREEN PHONE
button.

To adjust the in call volume

If you want to increase or
decrease the volume of
your incoming call.

Press the UP or DOWN
arrow on the navigation
button to increase or
decrease the volume
setting.

In call volume

▲

▼

Handsfree

Handsfree allows you to talk to your
caller without holding the handset and
enables other people in the room to
listen to the conversation. Your hands
are left free, for example to take notes.

To make a handsfree call

Press the GREEN PHONE
button.

Press the GREEN PHONE
button again. The display
will show the icon. The
loudspeaker will switch on.

Dial the number.

To switch back to using
the handset at any time,
press the GREEN PHONE
button again.

 

USING THE TELEPHONE

Using the Directory

You can store up to 100 names
and numbers in the telephone
directory. You can enter up to 22
digits and up to 12 characters.

There are three ways to enter the
directory. By pressing the Dir
button, by pressing the DOWN
navigation button or by pressing
the Menu button followed by the
OK options button.

14

Press the UP navigation
button to increase the
volume.

Press the DOWN
navigation button to
decrease the volume.

Your new volume level
will be displayed.

▲

▼

To use the headset

The headset port is
located on the bottom of
the handset.

Insert the headset plug
into the headset port.

Place the foam cushion
over the earpiece of the
headset to aid comfort
when placed in the ear.

The earpiece needs to be
inserted gently in the ear
so that it feels secure.

A clip is supplied on the
headset so that you can
clip the headset cord onto
your clothing.

USING THE TELEPHONE

15

The following instructions use the
Dir button but the procedures for
accessing and using the directory
are similar using any of the three
options.

Press the Save options
button.

ENTER NUMBER

is displayed.

Enter the telephone
number.

Press the Save options
button.

ENTRY SAVED

is displayed,
a confirmation tone will
be heard.

Press the OK options
button if you wish to insert
another directory entry.

Or

Press the RED PHONE
button to return to the
idle display.

Save

Save

To store an entry in the
directory

Press the Dir options
button.

Press the Option button.

NEW ENTRY

is displayed.

Press the OK options
button.

ENTER NAME

is displayed.

Entering names:

Enter the name using the
letters on the keypad.
For example, to enter the
name TOM:

Press the 8 button,

T

appears on the display.

Press the 6 button three
times until the display
shows

O

.

Then press the 6 button
to display

M

.

Dir

Option

OK

OK

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N

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6

M

N

O

USING THE TELEPHONE

16

Character map

Digit Button

1 SPACE & . , ’ ! ?

ABCa b c 2

DEF d e f 3

GH I g h i 4

JKLjkl5

MNOm n o 6

PQRS p q r s 7

TUV t u v 8

WXYZwxyz9

✱

+–/\><=

#

USING THE TELEPHONE

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To insert a Pause in the
directory

Press and hold the UP
navigation button until a

P

appears on the display.

To dial a name and number
in the directory

Press the Dir options
button.

Press the DOWN
navigation button to scroll
through the names listed
in alphabetical order.
Select the required name.

Or

Enter the first letter of
the name you want e.g.
for Emma, press 3 twice
to search for names
beginning with E. Again
scroll through the names
beginning with E using
the DOWN navigation
button to select the
required entry.

Press the GREEN PHONE
button. The number will
be displayed and dialled.

▲

Dir

▼

▼

3

D

E

F

To view a directory number
entry

Press the Dir options
button

Press the DOWN
navigation button to scroll
through the menu until the
required entry is displayed.

Or

Press the first letter of the
name you are looking for.

Press the Option button.

Press the DOWN
navigation button until

SHOW NUMBER

is displayed.

Press the OK options
button.

The number is displayed.

Press the RED PHONE
button to return to the
idle display.

Dir

▼

▼

OK

USING THE TELEPHONE

18

To copy a directory entry
to another handset

Press the Dir options
button.

Press the DOWN
navigation button to
select the entry you want.

Press the Option button.

Press the DOWN
navigation button until

COPY ENTRY

is displayed.

Press the OK options
button.

If only 2 handsets are
registered to the base
your handset will display

CALLING HS:x

. If you have
multiple handsets
registered to the base you
will first have to select the
required handset number
before

CALLING HS:x

is

displayed.

The handset receiving the
directory will display

ACCEPT DIR? NO /YES

.

Press the Ye s options
button.

After a short time the
handset will show

COMPLETED

before
returning to the idle
display.

Dir

▼

▼

OK

Yes

To copy the entire directory
to another handset

Press the Dir options
button.

Press the Option button.

Press the DOWN
navigation button until

COPY ALL

is displayed.

Press the OK options
button.

If only 2 handsets are
registered to the base
your handset will display

CONFIRM

. If you have
multiple handsets
registered to the base
you will first have to select
the required handset
number before

CONFIRM

is

displayed.

Press the OK options
button.

The handset will display

CALLING HS:x

.

Dir

▼

OK

OK

USING THE TELEPHONE

19

Press the Save options
button.

ENTRY SAVED

is displayed
on the handset and you
will hear a confirmation
tone.

Press the RED PHONE
button to return to the
idle display.

Save

To edit a directory entry

Press the Dir options
button.

Press the DOWN
navigation button to scroll
to the entry you want.

Press the Option button.

Press the DOWN
navigation button until

EDIT ENTRY

is displayed.

Press the OK options
button.

Press the Clear options
button and re-enter if you
want to make changes to
the name.

Press the Save options
button.

Press the Clear options
button and re-enter if you
want to change the
telephone number.

Dir

▼

▼

OK

Clear

Save

To delete an entry

Press the Dir options
button.

Press the DOWN
navigation button to scroll
to the entry you want.

Press the Option button.

Press the DOWN
navigation button until

DELETE ENTRY

is displayed.

Press the OK options
button.

DELETED

is displayed and
you will hear a confirmation
tone.

Press the RED PHONE
button to return to the
idle display.

Dir

▼

▼

OK

The handset receiving the
directory will display

ACCEPT DIR? NO/ YES

.

Press the Ye s options
button.

After a short time the
handset will show

COMPLETED

before returning

to the idle display.

Yes

Clear

USING THE TELEPHONE

20

To delete the entire
directory

Press the Dir options
button.

Press the Option button.

Press the DOWN
navigation button until

DELETE ALL

is displayed.

Press the OK options
button.

DELETE ALL?

is displayed.

Press the OK options
button to confirm.

ALL DELETED

is displayed
and you will hear a
confirmation tone.

NO ENTRIES

is displayed

on the handset.

Press the RED PHONE
button to return to the
idle display.

Dir

▼

OK

OK

Redial

Your handset automatically saves
the last five telephone numbers
dialled into a redial list.

To dial a number in the
redial list

Press the UP navigation
button. The last number
dialled will be displayed.

Press the UP or DOWN
navigation button to scroll
through the redial list
until the entry you want
is displayed.

Press the GREEN PHONE
button to dial the number.

▲

▲

▼

To switch secrecy on/off

During a call:

Press the S button.

SECRECY ON

is displayed,
your caller will now be
unable to hear you.

Pressing the S button
again will allow you to talk
to your caller again.

Secrecy

When on a call you can talk to
someone in the same room,
without your caller hearing.

S

S

USING THE TELEPHONE

21

Internal calls

Press the handset number
you wish to call e.g. 3 and
the internal call to handset
three will be made.

To end the call by either
party, press the RED
PHONE button. The other
handset involved in the call
will receive a busy tone and
display END OF CALL.

To make internal calls

If want to call another
handset registered to the
base press the Int button.

If you have only two
handsets registered to
the base the second
handset will be called
directly.

To accept the incoming
internal call press the
GREEN PHONE button.

If there are more than
two handsets registered
to the base the caller will
have to specify which
handset they wish to call.
The other handset
numbers will be displayed
for the caller to select.

Press the Int button.

Int

Int

Note

If you only have one handset
registered to the base station
you will hear an error sound
when you press the Int button
on the handset.

To transfer an external call
between handsets

You can forward an
external call to another
handset registered to the
base.

During an external call:

Press the Int button.

If there are only two
handsets registered to
the base the call will be
made automatically to the
other handset. If there
are more than two
handsets registered you
will have to specify which
handset number you wish
to forward the external
call to (see internal calls
section).

Int

USING THE TELEPHONE

22

At this point your
external caller is put on
hold and they will hear
musical tones, you can
toggle between your
external caller and the
internal handset by
pressing the Int button.

When the called internal
handset answers you can
either speak to them or
put the call through
straight away by pressing
the RED PHONE button.
Your external caller will
be connected to the other
handset.

Int

3-way calling

You are able to hold a three way
conversation between an external
caller and two internal callers.

To make a 3-way call

When on an external call
the user has to call the
other internal handset
with an intercom call.
This is done as described
in, ‘To transfer an external
call between handsets’, on
page 21.

To enable the three way
calling:

Press the Menu options
button.

Press the DOWN
navigation button until

3 WAY CALL

is displayed.

Press the Join options
button.

You can now have a three
way conversation between
your external caller and
the other internal handset.

Menu

▼

Join

USING THE TELEPHONE

To change the external
ringer melody volume

Press the MENU options
button.

Press the DOWN
navigation button until

SETTINGS

is displayed.

Press the OK options
button.

RINGER

is displayed.

▼

OK

Menu

23

Handset settings You can choose

a range of settings to suit your personal preferences.

Handset ringer melody
and volume

You have a choice of 10 melodies
and 5 volume levels. You can
change the external ringer (ring
for an external incoming call) or
the internal ringer (ring for an
internal call).

CHANGE MLDY

is displayed,
press the OK options
button.

Press the UP or DOWN
navigation button to
change the melody.

Press the Save options
button when you have
selected the melody you
want.

A confirmation tone is
heard.

Press the RED PHONE
button to return to the
idle display.

To change the external
ringer melody

Press the Menu options
button.

Press the DOWN
navigation button until

SETTINGS

is displayed.

Press the OK options
button.

RINGER

is displayed, press

the OK options button.

EXTERNAL

is displayed,
press the OK options
button.

The current melody will
be played.

Menu

▼

OK

OK

OK

OK

▲

▼

Save

HANDSET SETTINGS

24

Press the OK options
button.

EXTERNAL

is

displayed.

Press the OK options
button.

Press the DOWN
navigation button,

CHANGE

VOL

is displayed.

Press the OK options
button. The current
volume setting is
displayed e.g.

MEDIUM

.

Press the DOWN
navigation button to scroll
through the volume
choices

OFF, LOW, MEDIUM

,

HIGH, PROGRESSIVE

.

Press the Save options
button when you want to
select your volume setting.

A confirmation tone is
heard.

Press the RED PHONE
button to return to the
idle display.

▼

OK

OK

OK

▼

Save

To change the internal
ringer melody

Press the Menu options
button.

Press the DOWN
navigation button until

SETTINGS

is displayed.

Press the OK options
button.

RINGER

is displayed, press

the OK options button.

EXTERNAL

is displayed.

Press the DOWN
navigation button,

INTERNAL

is displayed.

Press the OK options
button.

The current melody will
be played.

CHANGE MLDY

is displayed,
press the OK options
button.

Press the UP or DOWN
navigation button to
change the melody.

Press the Save options
button when you have
selected the melody you
want.

Menu

▼

OK

OK

▼

OK

OK

Save

▲

▼

HANDSET SETTINGS

To switch your handset
key beeps on/off

Press the Menu options
button.

Press the DOWN
navigation button until

SETTINGS

is displayed.

Menu

▼

Note

The default setting is for the
handset key beeps to be ON.

25

To change the internal
ringer melody volume

Press the Menu options
button.

Press the DOWN
navigation button until

SETTINGS

is displayed.

Press the OK options
button.

RINGER

is displayed, press

the OK options button.

EXTERNAL

is displayed.

Press the DOWN
navigation button,

INTERNAL

is displayed.

Press the OK options
button,

CHANGE MLDY

is

displayed.

Press the DOWN
navigation button,

CHANGE

VOL

is displayed.

Press the OK options
button. The current
volume setting is displayed
e.g.

MEDIUM

.

Press the DOWN
navigation button to scroll
through the volume
choices

OFF, LOW, MEDIUM

,

HIGH, PROGRESSIVE

.

Press the Save options
button when you want to
select your volume setting.

Press the RED PHONE
button to return to the
idle display.

A confirmation tone is
heard.

Menu

▼

OK

OK

▼OK▼

▼

OK

Save

A confirmation tone is
heard.

Press the RED PHONE
button to return to the
idle display.

HANDSET SETTINGS

26

Press the OK options
button.

Press the DOWN
navigation button until

KEY BEEP

is displayed.

Press the OK options
button,

BEEP ON

is

displayed.

To switch ON or OFF
press the UP or DOWN
navigation button until
your required choice is
displayed.

Press the Save options
button.

You will hear a
confirmation tone.

Press the RED PHONE
button to return to the
idle display.

OK

▼

OK

▲

▼

Save

Press the DOWN
navigation button until

SETTINGS

is displayed.

Press the OK options
button.

Press the DOWN
navigation button until

SELECT BASE

is displayed.

Press the OK options
button, your current base
selection is displayed e.g.

BASE 1

.

If your handset is
registered to more than
one base press the DOWN
navigation button to select
one of the other base
stations (

1, 2, 3, 4, AUTO

).

Press the OK options
button.

To select a base

You are able to register
your Verve 3000 Executive
handset to 4 bases.
If your handset has been
registered to more than
one base you can select
which one it uses.

Press the Menu options
button.

Menu

▼OK▼

OK

OK

▼

Note

If

AUTO

is selected the handset
will automatically link to another
base with a strong signal if the
signal it is currently receiving from
its present base becomes very poor.

When you have selected the base
station the handset will try
locating the base, the display will
show

SEARCHING

until it is located.

HANDSET SETTINGS

To give the handset a name

The handsets when
registered to the base
station are assigned
numbers. You can give the
handset a name as well
as a number to match the
user or location e.g. Anne
or office. The name can be
up to 10 characters long.

Press the Menu options
button.

Press the DOWN
navigation button until

SETTINGS

is displayed.

Press the OK options
button.

Menu

▼

OK

27

To switch auto talk on or off

When you receive a call,
you can answer it simply
by lifting the handset off
the base station. This is
called auto talk. When
you switch auto talk off,
all calls must be answered
by pressing the GREEN
PHONE button.

Press the Menu options
button.

Press the DOWN
navigation button until

SETTINGS

is displayed.

Press the OK options
button.

Press the DOWN
navigation button until

AUTO TALK

is displayed.

Press the OK options
button,

AUTOTALK ON

is

displayed.

To switch ON or OFF,
press the UP or DOWN
navigation button until
your required selection is
displayed.

Press the Save options
button.

You will hear a
confirmation tone.

Press the RED PHONE
button to return to the
idle display.

▼

OK

▲

▼

Save

Note

The default setting is for auto
talk to be ON.

Menu

▼

OK

HANDSET SETTINGS

To switch keyguard on
and off

You can lock the keypad
so that it cannot be used
accidentally while
carr ying the handset
around.

To switch the keyguard on:

Press the Menu options
button.

Press the

✱ button.

Menu

28

Press the DOWN
navigation button until

NAME HANDSET

is displayed.

Press the OK options
button.

Enter the name you want.

Press the Save options
button.

You will hear a
confirmation tone.

Press the RED PHONE
button to return to the
idle display.

▼

OK

Save

Press the DOWN
navigation button until

CONTRAST

is displayed.

Press the OK options
button.

Press the UP or DOWN
navigation button to scroll
through the choices
available.

When you have made
your selection press the
Save options button.

You will hear a
confirmation tone.

Press the RED PHONE
button to return to the
idle display.

To change the contrast of
the handset display

This allows you to lighten
or darken the contrast of
the display to compensate
for the amount of light in
the room. You have a
choice of 10 contrasts.

Press the Menu options
button.

Press the DOWN
navigation button until

SETTINGS

is displayed.

Press the OK options
button.

Menu

▼OK▼

OK

▲

▼

Save

HANDSET SETTINGS

To register a Verve 3000
handset to another base
station

On the handset:

Press the Menu options
button.

Press the DOWN
navigation button until

REGISTRATION

is displayed.

Press the OK options
button.

REGISTER HS

is

displayed.

Press the OK options
button.

BASE –234?

is

displayed.

Menu

▼

OK

29

The display will show

KEYGUARD ON

.

To switch the keyguard off:

Press the Unlock options
button.

Press the

✱ button.

KEYGUARD OFF

is
temporarily displayed
before returning to the
idle screen.

Unlock

The settings after a reset
will be:

External ringer
melody:

1

External ringer
volume:

MEDIUM

Internal ringer
melody:

1

Internal ringer
volume:

MEDIUM

Key beeps:

ON

Auto talk:

ON

To reset the handset to
the default settings

You can restore a handset
to its default settings.
Registration, the
directory and the Calls
list are not affected.

Press and hold the S
button for ten seconds.

You will hear a beep and

RESET HS

is displayed

Press the Ye s options
button.

RESETTING

is displayed
and you will hear a
confirmation tone.

S

Yes

HANDSET SETTINGS

OK

Press the OK options
button,

REGISTER HS

is

displayed.

Press the DOWN
navigation button.

DE-REG HS

is displayed.

Press the OK options
button.

PLEASE WAIT

flashes on the

handset display.

SYS PIN?

is then displayed.

Enter the 4 digit PIN
number of the base you
want to de-register from.

Press the OK options
button.

HANDSET 1

is displayed.

Press the DOWN
navigation button until the
required handset number
is displayed.

Press the OK options
button.

Display shows

HS X

REMOVED

.

A confirmation tone will
be heard and the handset
will be de-registered.

To de-register a handset
from a base

Press the Menu options
button.

Press the DOWN
navigation button until

REGISTRATION

is displayed.

Menu

▼

OK

▼OK▼

OK

OK

30

Press either 2, 3 or 4 to
select which base station
you want to register to.

Press the OK options
button.

SYS PIN?

is

displayed.

Enter the 4 digit PIN of
the base station you want
to register to.

Press the OK options
button.

PRESS PAGE ON

BASE

is displayed on the

handset.

Put your base in
registration mode by
following the instructions
in its user guide.

SEARCHING

is displayed on
the handset.

FOUND BASE

is displayed
when registration is
complete.

2

A

B

C

3

D

E

F

4

G

H

I

OK

OK

HANDSET SETTINGS

31

Help

Note

If you experience any difficulties with your BT Verve 3000 Executive handset,
please call the BT Verve Helpline on 08702 403180.

Problem

Handset not registering.

No display

Nothing happens when
you press any button.

No connection between
handset and base station.

Possible cause

The base is not powered.

There are no batteries in
the handset.

The handset is not
charged.

Keyguard may be
switched on.

Are you out of range of
the base station?

Handset is not registered.

Base station is not
switched on.

Solution

Make sure that the
power supply is
plugged in at the base
and switched on.

Make sure that the
rechargeable batteries
(included) are fitted in
the handset correctly.

Charge or replace
batteries.

Press the Menu options
button, followed by the
✱ button to switch the
keyguard off.

Move closer to the base
station.

Register the handset.

Check the mains power is
connected correctly.

HELP

32

Problem

Handset on the charger
does not charge.

Handset does not ring.

Your caller cannot
hear you.

The incoming caller’s
number is not displayed
even though you have
Caller Display.

You keep hearing an
error beep.

Possible cause

Is another handset using
the line for a long time?

Is the handset placed on
the charger properly?

Are the batteries in
correctly?

The handset ringer may
be switched off.

Secrecy is switched on.

The caller’s number has
been withheld.

You have pressed the
wrong button in a
sequence.

Solution

Maximum charging power
is only possible when no
calls are being made.

Make sure that the
handset is placed in the
charger correctly. You will
hear a confirmation tone.

Check that you have put
the batteries in the right
way, you will hear a
confirmation tone.

See page 23 for how to
set the handset ringer.

Press the S button to
speak to your caller
again.

Caller has to allow their
number to be sent.

Check the prompts in
the display or refer to
instructions in the user
guide.

HELP

33

General information

Guarantee

Your BT Verve 3000 Executive
handset is guaranteed for a period
of 12 months from the date of
purchase.

Subject to the terms listed below
the guarantee will provide for the
repair of, or at BT’s or its agents
discretion the option to replace
the BT Verve 3000 Executive, or
any component thereof, (other
than batteries), which is identified
as faulty or below standard, or as
a result of inferior workmanship
or materials. Products over 28
days old from the date of purchase
may be replaced with a refurbished
product.

The conditions of this guarantee are:

• The guarantee shall only apply
to defects that occur within the
12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to
BT or its agent as instructed.

• This guarantee does not cover
any faults or defects caused by
accidents, misuse, fair wear and

tear, neglect, tampering with the
equipment, or any attempt at
adjustment or repair other than
through approved agents.

• This guarantee does not affect
your statutory rights.

Within the 12 month guarantee
period:

If you experience difficulty using
the product, prior to returning
your product, please read the
Help section on page 31, or
contact the BT Verve Helpline on
08702 403180 for assistance.

In the unlikely event of a defect
occurring, please follow the
helpline’s instructions for
replacement or repair.

Outside the 12 month guarantee
period:

If your product needs repair after
the guarantee period has ended,
the repair must meet the approval
requirements for connections to
the telephone network. We
recommend that you call the BT
Verve Helpline on 08702 403180
and ask for details of our
recommended repair agents.

GENERAL INFORMATION

34

Technical information

How many telephones can you
have on the line?

All items of equipment have a
Ringer Equivalence Number
(REN) which is used to calculate
the number of items that may be
connected to any one telephone
line.

The BT Verve 3010 Executive has
a total REN of 1.

Any other instrument provided by
BT may be assumed to have a
REN of 1 unless stated otherwise.

A total REN of 4 is allowed per
telephone line.

Instructions for returning the product:

If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line
cords, power supply units, and the
original batteries. (Please note that
we cannot take responsibility for
goods damaged in transit.) Please
obtain and keep proof of posting
from the Post Office.

R&TTE

This product is intended for use
within the UK for connection to
the public telephone network and
compatible switchboards.

This equipment complies with the
essential requirements for the
Radio Equipment and
Telecommunications Terminal
Equipment Directive
(1999/5/EC). In demonstration
with the Essential Requirement
for efficient use of the radio
spectrum, the product complies
with TBR6. For a copy of the
Declaration of Conformity please
contact the BT Verve Helpline on
08702 403180.

Switchboard compatibility

Generally this telephone may
be connected to switchboards
however in the event of any
difficulties please consult your
switchboard Service Provider.

GENERAL INFORMATION

35

Index

Autotalk on/off 27

Batteries

charging 10
inserting 9
low warning 10
performance 11

Belt clip 11

Call timer 12

Calls

end 12
external 12
handsfree 13
in call (earpiece) volume 13
internal 21
making 12
preparatory 12
receiving 13
redial 20
secrecy 20
three-way 22

transferring 21
Character map 16
Charger connect 9
Charging handset batteries 10
Cleaning 8

Delete

all directory entries 20

directory entry 19
De-register a handset 30

Directory 14

character map 16
copy entry to

another handset 18

copy entire directory

to another handset 18
delete an entry 19
delete all entries 20
dial a number 17
edit an entry 19
insert pause 17
view 17
store 15

Display contrast 28
Display icons 2

Earpiece (in call) volume 13

Ending calls 12
External calls 12

Guarantee 33

Handset

auto talk on/off 27
beeps on/off 25
de-register 30
display contrast 28
keyguard on/off 28
naming 27
reset 29
register 10
ringer melody 23
ringer volume 23
select base 26

INDEX

36

Handset quick guide 5
Handsfree 13

volume 13
Headset 14
Help 31
Helpline 7

In call (earpiece) volume 13

Internal calls 21

Key beeps on/off 25

Keyguard 28

Location of product 9

Making calls 12

Melody

handset 23
Menu structure 2-4

Name a handset 27

On/off

auto talk 27

key beeps 25

keyguard 28

secrecy 20

Pause – insert 17

Power connection 9
Preparatory dialling 12

Quick guide to handset

functions 5

Receiving calls 13

Redial 20

dial number in redial list 20
Registering handset 10
Register to another base 29
REN, how many phones

can I have? 34

Reset handset 29

Safety information 8

Secrecy 20
Setting up 9
Store a number 15
Switchboard compatibility 34

Technical information 34

Three-way conversation 22
Transferring calls 21

Volume

earpiece 13

handset ringer 23

handsfree 13

in call 13

INDEX

CE compliant to R&TTE
Directive (1999/5/EC)

0682

Offices worldwide

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Verve 3000 Executive Issue 1 (10/02) 3.1
Designed by The Art & Design Par tnership Limited.
Printed in China.