BT Verve User Manual

BT Verve 410

User Guide

• Ultra slim handset.

• 200 Name and number phonebook to store all your contact
numbers for easy dialling.

• Store a directory entry then copy it – or the entire phonebook –
to another BT Verve 410 handset.

• Send and receive text messages.

1

• Quick access to a range of BT Services including directory
enquiries and call divert.

• Caller Display lets you see who’s calling and your phone stores
details of the last 20 callers in a Calls list.

2

• Register up to 5 handsets to the base without the need for
additional wiring.

• Digital call quality with a range of up to 300 metres outdoors and
up to 50 metres indoors (in ideal conditions).

1 You must subscribe to your network provider’s Caller Display Service for text messaging to

work and you must not withhold your telephone number. A quarterly fee may be payable.
Some other network provider lines may not be compatible with this text messaging service.

2 You must subscribe to your network provider’s Caller Display or Call Waiting service for these

features to work. A quarterly fee may be payable.

Please note that this equipment is not designed for making emergency telephone calls when
the power fails. Alternative arrangements should be made for access to emergency services.

Welcome…

to your BT Verve 410 Digital Cordless
Telephone

Section

This User Guide provides you with all
the information you need to get the
most from your phone.

Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.

Need help?

If you have any problems setting up or using your
BT Verve 410 please call the Helpline on 0800 218 2182*
or email [e-mail]

Alternatively, you may find the answer in the ‘Help’ section
at the back of this guide.

IMPORTANT

Only use the telephone line cord supplied.

Got everything?

• BT Verve 410 handset

• BT Verve 410 base

• 1 x NiMH rechargeable battery
(pre-installed)

• Mains power adaptor
(item code 045030)

• Telephone line cord

If you have purchased a
BT Verve 410 multiple pack
you will also have the following
items for each handset:

• BT Verve 410 additional
handset

• BT Verve 410 charger

• 1 x NiMH rechargeable battery
(pre-installed)

• Small mains power adaptor for
charger (item code 040368)

* Calls made from within the UK mainland network are free.

Mobile and International call costs may vary.

4

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up for multiple packs . . . . . . . . . . . . 8

Getting to know your phone

Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 10

Handset display / display icons . . . . . . . . . . . 11

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Navigating the menus . . . . . . . . . . . . . . . . . . 13

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the phone

Switching the handset on or off . . . . . . . . . . 15

Make an external call. . . . . . . . . . . . . . . . . . . 15

Preparatory dialling . . . . . . . . . . . . . . . . . . . . 15

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . 16

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Earpiece / handsfree volume. . . . . . . . . . . . . 17

Secrecy (mute) . . . . . . . . . . . . . . . . . . . . . . . . 17

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Make a handsfree call . . . . . . . . . . . . . . . . . . 17

Answer a call handsfree. . . . . . . . . . . . . . . . . 18

Switch to handsfree during a call . . . . . . . . . 18

Redial a number from the redial list . . . . . . . 18

Save a number from the redial list

to the directory . . . . . . . . . . . . . . . . . . . . . . . 19

Delete a redial number . . . . . . . . . . . . . . . . . 19

Delete all redial numbers . . . . . . . . . . . . . . . 20

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Find handset (paging) . . . . . . . . . . . . . . . . . . 21

Message & Call inbox. . . . . . . . . . . . . . . . . . . 21

Directory

Store a name and number . . . . . . . . . . . . . . . 22

View an entry . . . . . . . . . . . . . . . . . . . . . . . . . 23

View directory capacity . . . . . . . . . . . . . . . . . 23

Dial an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Edit a name and number . . . . . . . . . . . . . . . . 24

Copy an entry . . . . . . . . . . . . . . . . . . . . . . . . . 24

Copy all entries . . . . . . . . . . . . . . . . . . . . . . . . 25

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 25

Delete entire directory. . . . . . . . . . . . . . . . . . 26

Edit call group name . . . . . . . . . . . . . . . . . . . 26

Change call group ringtone . . . . . . . . . . . . . . 27

Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To copy a Directory entry to a Speed dial . . . 27

To delete a Speed dial . . . . . . . . . . . . . . . . . . 28

To edit a Speed dial . . . . . . . . . . . . . . . . . . . . 29

To dial using a Speed dial. . . . . . . . . . . . . . . . 29

4

Sounds

Handset ringer . . . . . . . . . . . . . . . . . . . . . . . . 30

Handset beeps . . . . . . . . . . . . . . . . . . . . . . . . 30

Settings

Display contrast / Handset name . . . . . . . . . 32

Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Handset reset . . . . . . . . . . . . . . . . . . . . . . . . . 33

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Handset priority . . . . . . . . . . . . . . . . . . . . . . . 34

Dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . 34

PBX / switchboard access code . . . . . . . . . . . 35

System PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System reset . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Date / Time / Alarm

Set date & time . . . . . . . . . . . . . . . . . . . . . . . 37

Set alarm call . . . . . . . . . . . . . . . . . . . . . . . . . 38

Stop alarm ring. . . . . . . . . . . . . . . . . . . . . . . . 38

Calls lists

Caller Display . . . . . . . . . . . . . . . . . . . . . . . . . 39

Calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

View call details . . . . . . . . . . . . . . . . . . . . . . . 39

Dial from the Calls list . . . . . . . . . . . . . . . . . . 40

Copy a Calls list number to the directory . . . 40

Calls list settings . . . . . . . . . . . . . . . . . . . . . . . 41

New call alert . . . . . . . . . . . . . . . . . . . . . . . . . 41

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 42

Delete entire Calls list. . . . . . . . . . . . . . . . . . . 42

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

BT Network services

Pre-stored BT Services numbers . . . . . . . . . . 43

BT 118 500 (Directory Enquires) . . . . . . . . . 43

BT Verve 410 Helpdesk . . . . . . . . . . . . . . . . . 43

Call Divert on/off/check . . . . . . . . . . . . . . . . 44

Call Waiting on/off/check . . . . . . . . . . . . . . . 44

Text messaging

Subscribe to the text messaging service. . . . 45

Cost of the fixed line service . . . . . . . . . . . . . 45

Send a text message . . . . . . . . . . . . . . . . . . . 46

Using the Outbox . . . . . . . . . . . . . . . . . . . . . . 47

Receiving messages . . . . . . . . . . . . . . . . . . . . 48

Read messages . . . . . . . . . . . . . . . . . . . . . . . . 48

Edit or delete templates. . . . . . . . . . . . . . . . . 49

Service Centre numbers. . . . . . . . . . . . . . . . . 50

Add or change Service Centre numbers . . . . 50

Select Send Service Centre . . . . . . . . . . . . . . 51

Switch new message alert on or off . . . . . . . 52

5In this guide

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Using additional handsets

Registering an additional handset . . . . . . . . 53

Select base . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

De-register a handset . . . . . . . . . . . . . . . . . . 54

Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Call another handset . . . . . . . . . . . . . . . . . . . 55

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . 55

3-Way conference call . . . . . . . . . . . . . . . . . . 56

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

General information

Safety information . . . . . . . . . . . . . . . . . . . . . 64

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Environmental . . . . . . . . . . . . . . . . . . . . . . . . 65

Product disposal instructions . . . . . . . . . . . . 65

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Technical information. . . . . . . . . . . . . . . . . . . 67

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Declaration of Conformance . . . . . . . . . . . . . 67

Connecting to a switchboard. . . . . . . . . . . . . 67

Inserting a pause . . . . . . . . . . . . . . . . . . . . . . 67

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6

In this guide

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Location

Place your BT Verve 410 within 2 metres of the mains power
socket and telephone socket so that the cables will reach.

Your BT Verve 410 works by sending radio signals between the
handset and base. The strength of the signal depends on
where you site the base. Putting it as high as possible ensures
the best signal. Make sure it is at least 1 metre away from
other electrical appliances to avoid interference.

Setting up

1. Plug the mains power adaptor into the socket marked on
the underside of the base and plug the other end into the
wall socket and switch it on.

You can place the cable behind the retaining clip to prevent
the plug being accidentally pulled from the socket.

Getting started

7

WARNING

Do not place your BT Verve 410 in the
bathroom or other humid areas.

Handset range

The BT Verve 410 has a range of 300
metres outdoors when there is a clear
line of sight between the base and
handset. Any obstruction between the
base and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoor

s, the range will normally be
up to 50 metres. Thick stone walls can
severely affect the range.

Signal strength

The icon on your handset indicates
when you are in range. If moving out
of range of the base, the range
indicator will flash. If you go out of
range, any call you are on will be lost.

Which power adapt

or?

If you have purchased a multiple pack,
you should use the power adaptor with
the smallest plug for the base.

IMPORTANT

The base station must be plugged into
the mains power socket at all times.
Do not connect the telephone line
until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Battery low warning

If the icon flashes in the handset
display you will need to recharge the
handset before you can use it again.
You also hear a low battery warning
beep once every 60 seconds.
During charging, the icon will scroll
in the display.

Battery performance

In ideal conditions, a fully charged
battery should give up to 10 hours talk
time or 100 hours standby time on a
single charge.

Note that new batteries do not reach
full capacity until they have been in
normal use for several days.

To keep the battery in the best
condition, leave the handset off the
base for a few hours at a time.
Running the battery right down at
leas

t once a week will help it last as

long as possible.

The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time. Eventually they will
need to be replaced. New batteries are
available from the BT Verve 410
Helpline on 0800 218 2182*.

After charging your handset for the
first time, subsequent charging time is
about 6–8 hours a day. Batteries and
handset may become warm during
charging. This is normal.

2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
it off.

Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.

3. Place the handset on the base to charge for at least 20 hours.
When the handset is fully charged the icon will be displayed.

4. When the battery is fully charged, plug one end of the
telephone line cord into the socket marked on the rear of
the base and the other end into the telephone wall socket.

Setting up for multiple packs

If you have purchased a BT Verve 410 multiple pack, you will
need to prepare any additional handsets and chargers for use.

For each additional handset and charger:

1. Insert the cable through the channel at the rear of the charger
and insert the plug into the power socket. Plug the other end
into the mains wall power socket and switch on.

8 Getting started

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
it off.

Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.

3. Place the handset on the base to charge for at least 20 hours.

Any additional handsets supplied as part of a multipack are
pre-registered to the base so, once charged, are ready for use.
The handset number is shown in the display.

Your BT Verve 410 is ready for use.

9Getting started

Using your BT Verve 410 on a
Broadband line?

If this product is to be used on a
broadband line then you must ensure
that it is connected via an ADSL
microfilter. Using this product on a
Broadband line without an ADSL
microfilter may cause problems with
this product and your Broadband
service.

Additional BT ADSL microfilters can be
purchased fr

om www.shop.bt.com

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Getting to know your phone

10

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

BT

Press to open the BT Services menu, page 43.

(UP) Redial

In standby, press to open and

scroll through the Redial list, page 18.

In talk mode, press to adjust volume.

In menu mode, press to scroll up through

the options.

Option button (left)

Press to select options displayed on screen.

(LEFT) Directory

In standby, press to access the directory.

When on a call press to mute the handset.

When entering text, press to move the cursor left.

Handsfree

In talk mode, press to switch

handsfree on and off, page 17.

Talk

In standby mode, press to make

and receive calls, page 15.

1 Voicemail

In standby, press and hold to dial your

network’s voicemail service 1571, page 42.

Q

Press and hold to switch the

handset ringer on or off.

Option button (right)

Press to select options displayed
on screen.

Recall

For use with switchboard/PBX and
BT Calling Features.

(RIGH

T) Messages & Call inbox

In standby, press to access the Calls list,
or SMS text messages menu, page 21.
When entering text, press to move the
cursor right.

(DOWN) Calls

In standby, press to open and scroll through
the Calls list, page 39.
In talk mode, press to adjust volume.
In menu mode, press to scroll down
through the options.

End call/Off or On

Press to end a call.
In standby, press and hold to switch the
handset off/on, page 15.
In menu mode, press to return to standby.

#/Lock

Press and hold to lock/unlock the keypad,
page 20.
When entering text, press to switch
between upper and lower case letters.

0

When storing an entry in the directory,
press and hold to enter a Pause, page 67.

Handset buttons

Menu

Int

Handset display

Display icons

Shows handset battery status.
Scrolls when the handset is charging.

Empty when filled in black.

On – displayed in standby mode to indicate
handset is in range of the base.
Flashing – to warn you are moving
out of range.
Off – out of range or cannot connect to the
base selected.

On – during a call.
Flashing incoming call.

On – handsfree speaker on.

On – missed call in the Calls list.*

On – new text message received.
Flashing – mailbox is full.
Off – all messages have been read.

On – alarm is set.
Flash – alarm time has been reached.
Off – alarm off.

The keypad is locked.

Handset ringer is switched off.

* For this feature to work you must subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.

Handset name/number

Time

Date

11Getting to know your phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Base

Power light

The indicator lights up when the
handset is in the base.

Find

Press to ring all registered
handsets, helpful for finding
a missing handset, page 21.

Also used during the registration
process, page 53.

2-position charging contacts

Handset can be placed flat on
the base or raised f

or easier pick

up and viewing.

12

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Getting to know your phone

13Getting to know your phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Navigating the menus

Your BT Verve 410 has an easy to use menu system.

Each menu has a list of options, which you can see on the
menu map on the following page.

When the handset is switched on and in standby:

1. Press

Menu

to open the main menu.

2. Then use or buttons to scroll through the
available options.

3. Press the

OK

option button to select a menu option or the

Back button to return to the previous screen.

To exit a menu and return to standby, press .

Option buttons

Press to select the option displayed
on the screen.

If no buttons are pressed for 30
seconds, the handset returns to
standby automatically.

Menu

Int

Options

Up

Down

Menu map

14 Getting to know your phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail] you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Te x t

Write new text
Inbox
Outbox
Template
Text settings

Sound

Ringer
Tones

Settings

H/set settings
Base settings
Date/Time/Alarm

The following menus can be accessed by pressing the relevant button:

Calls list empty

Settings

Calls list
displayed,
press

Option

Details
Delete
Delete all
Call number
Store number
Settings

BT menu

Dir enquiries
Helpdesk
Divert on
Divert off
Check divert
Call wait on
Call wait off
Chk call wait
Empty
Empty

Names menu
Directory
displayed,
press

Option

New entr

y

Edit entr

y
View
Copy
Copy all
Delete entry
Delete all
Capacity
Edit call grp
Speed dial

Directory empty

New entry
Capacity

Redial list
displayed,
press

Option

Delete
Delet

e all
Call number
Store number

or or

Using the phone

15

Switch handset on or off

To switch off:

1. Press and hold .

2.

Switch off?

is displayed, press

Yes

to confirm.

To switch on:

1. Press and hold .

Make an external call

1. Press .

2. When you hear the dial tone, dial the telephone number.

Preparatory dialling

1. Enter the telephone number first. If you mak

e a mistake press

Clear

to delete the last digit.

2. Press to dial.

End a call

1. Press .

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Call timer

Your handset will automatically time
the duration of all external calls.
The handset display shows the call
duration both during and for a few
seconds after your call.

Out of range warning

When the handset goes out of range of
the base, the flashes.

If you are on a call, the line will hang
up. Move back within in range. The
handset will automatically re-connect
to the base.

Receive a call

When you receive a call, the phone rings. The display shows
the caller’s number if available or the caller’s name if it
matches an entry in the phonebook. If you do not have a
Caller Display service, the screen shows

External call

.

1. Press .

Call Waiting

Providing you have subscribed to your network’s Call Waiting
service and it is switched on, your BT Verve 410 will alert you
to a second incoming call while you are already engaged on an
external call.

1. You will hear the call waiting tone and the display will show
the number of the caller, or the name if it matches an entry in
your directory.

2. Press to answer the new call and your first caller is put
on hold.

3. Press to toggle between the two callers.

4. Press to hang up the current call.

16 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

To switch your Call Waiting service on
or off, see page 44.

Auto answer

As long as you have auto answer set to
ON you can answer a call by lifting the
handset off the base. If you have
switched auto answer off, you will
need to press as well. Auto answer
ON is the default setting. See page 32.

Earpiece / handsfree volume

During a call you can adjust the volume of the earpiece or
loudspeaker. There are 5 levels.

1. Press or to increase or decrease the volume.

Secrecy (Mute)

During a call, you can talk to someone nearby without your
caller hearing.

1. Press . The display shows

Mute on

and your caller cannot

hear you.

2. Press again to return to your caller.

Handsfree

Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
your conversation over the loudspeaker.

Make a handsfree call

1. Dial the number then press . is displayed. You hear your
call over the handset loudspeaker. Press to switch the call
between the earpiece and the loudspeaker.

2. Press to end the call.

17Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

During a handsfree call, press or

to change the volume.

Answer a call handsfree

When the phone rings:

1. Press . The call is transferred to the handset loudspeaker.

Switch to handsfree during a call

1. During a call: press to put the call on the loudspeaker.
To switch handsfree off and return the call to the earpiece,
press again.

Redial

Up to the last 15 telephone numbers called are saved in the
redial list. You can then select any of the numbers to redial,
delete or copy to the directory.

Redial a number from the redial list

1. Press , the last number you called is displayed.

2. Press or to scroll to the number you want.

3. Press to dial.

18 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Save a number from the redial list to the directory

1. Press then scroll or to the number you want.

2. Press

Option

and scroll to

Store number

.

3. Press

OK

. Use the keypad to enter a name.

4. Scroll to

Number

. The number is displayed.

5. If required, scroll to

Select Group

then press

or to select a group.

6. Press

OK

. The entry is saved. Press

Back

to return to the

previous menu level.

Delete a redial number

1. Press . The last number dialled is displayed.

2. Scroll or to the number you want.

3. Press

Option.Delete

is highlighted. Press OK.

4. Press

Yes

to confirm or Noto cancel.

5. Press

Back

to return to the previous menu level.

19Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Press Clear to delete any unwanted
digits and then enter new ones using
the keypad.

If the directory is full, the display
shows

Memory full and the number
will not be saved. You will need to
delete a number in the directory first,
see page 25.

WARNING

If the keypad is locked you will be able
to dial the emergency numbers 999
and 112.

When the keypad is locked you can still
answer incoming calls and operate the
handset as normal. When the call is
ended, the keypad lock comes on again.

Delete all redial numbers

1. Press . The last number dialled is displayed.

2. Press

Option

and scroll to

Delete all

and press OK.

3. Press

Yes

to confirm or Noto cancel.

4. Press to exit and return to standby.

Keypad lock

You can lock the keypad so that it cannot be used accidentally
while carrying it around.

To lock the keypad:

1. Press and hold . The handset beeps and

Keypad locked

is displayed.

To unlock the keypad:

1. Press and hold . The handset beeps and

Keypad

unlocked

is displayed for 2 seconds before returning to standby.

20 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Find handset (Paging)

You can ring a handset to help locate it.

1. Press on the base. All handsets registered to the base will
ring for up to 30 seconds.

2. Press on the base again to stop the ringing or press a
button on any handset.

Message & Call inbox

Your BT Verve 410 has an inbox which shows the status of
your messages and calls and gives a short cut to access:

• Missed calls

• Text messages

1. Press . The Inbox screen is displayed.

2. Scroll or to the option you want and press

OK

.

21Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Paging calls cannot be answered by
a handset.