BT Verve User Manual

BT Verve 410

User Guide

• Ultra slim handset.

• 200 Name and number phonebook to store all your contact
numbers for easy dialling.

• Store a directory entry then copy it – or the entire phonebook –
to another BT Verve 410 handset.

• Send and receive text messages.

1

• Quick access to a range of BT Services including directory
enquiries and call divert.

• Caller Display lets you see who’s calling and your phone stores
details of the last 20 callers in a Calls list.

2

• Register up to 5 handsets to the base without the need for
additional wiring.

• Digital call quality with a range of up to 300 metres outdoors and
up to 50 metres indoors (in ideal conditions).

1 You must subscribe to your network provider’s Caller Display Service for text messaging to

work and you must not withhold your telephone number. A quarterly fee may be payable.
Some other network provider lines may not be compatible with this text messaging service.

2 You must subscribe to your network provider’s Caller Display or Call Waiting service for these

features to work. A quarterly fee may be payable.

Please note that this equipment is not designed for making emergency telephone calls when
the power fails. Alternative arrangements should be made for access to emergency services.

Welcome…

to your BT Verve 410 Digital Cordless
Telephone

Section

This User Guide provides you with all
the information you need to get the
most from your phone.

Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.

Need help?

If you have any problems setting up or using your
BT Verve 410 please call the Helpline on 0800 218 2182*
or email [e-mail]

Alternatively, you may find the answer in the ‘Help’ section
at the back of this guide.

IMPORTANT

Only use the telephone line cord supplied.

Got everything?

• BT Verve 410 handset

• BT Verve 410 base

• 1 x NiMH rechargeable battery
(pre-installed)

• Mains power adaptor
(item code 045030)

• Telephone line cord

If you have purchased a
BT Verve 410 multiple pack
you will also have the following
items for each handset:

• BT Verve 410 additional
handset

• BT Verve 410 charger

• 1 x NiMH rechargeable battery
(pre-installed)

• Small mains power adaptor for
charger (item code 040368)

* Calls made from within the UK mainland network are free.

Mobile and International call costs may vary.

4

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up for multiple packs . . . . . . . . . . . . 8

Getting to know your phone

Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 10

Handset display / display icons . . . . . . . . . . . 11

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Navigating the menus . . . . . . . . . . . . . . . . . . 13

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the phone

Switching the handset on or off . . . . . . . . . . 15

Make an external call. . . . . . . . . . . . . . . . . . . 15

Preparatory dialling . . . . . . . . . . . . . . . . . . . . 15

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . 16

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Earpiece / handsfree volume. . . . . . . . . . . . . 17

Secrecy (mute) . . . . . . . . . . . . . . . . . . . . . . . . 17

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Make a handsfree call . . . . . . . . . . . . . . . . . . 17

Answer a call handsfree. . . . . . . . . . . . . . . . . 18

Switch to handsfree during a call . . . . . . . . . 18

Redial a number from the redial list . . . . . . . 18

Save a number from the redial list

to the directory . . . . . . . . . . . . . . . . . . . . . . . 19

Delete a redial number . . . . . . . . . . . . . . . . . 19

Delete all redial numbers . . . . . . . . . . . . . . . 20

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Find handset (paging) . . . . . . . . . . . . . . . . . . 21

Message & Call inbox. . . . . . . . . . . . . . . . . . . 21

Directory

Store a name and number . . . . . . . . . . . . . . . 22

View an entry . . . . . . . . . . . . . . . . . . . . . . . . . 23

View directory capacity . . . . . . . . . . . . . . . . . 23

Dial an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Edit a name and number . . . . . . . . . . . . . . . . 24

Copy an entry . . . . . . . . . . . . . . . . . . . . . . . . . 24

Copy all entries . . . . . . . . . . . . . . . . . . . . . . . . 25

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 25

Delete entire directory. . . . . . . . . . . . . . . . . . 26

Edit call group name . . . . . . . . . . . . . . . . . . . 26

Change call group ringtone . . . . . . . . . . . . . . 27

Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To copy a Directory entry to a Speed dial . . . 27

To delete a Speed dial . . . . . . . . . . . . . . . . . . 28

To edit a Speed dial . . . . . . . . . . . . . . . . . . . . 29

To dial using a Speed dial. . . . . . . . . . . . . . . . 29

4

Sounds

Handset ringer . . . . . . . . . . . . . . . . . . . . . . . . 30

Handset beeps . . . . . . . . . . . . . . . . . . . . . . . . 30

Settings

Display contrast / Handset name . . . . . . . . . 32

Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Handset reset . . . . . . . . . . . . . . . . . . . . . . . . . 33

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Handset priority . . . . . . . . . . . . . . . . . . . . . . . 34

Dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . 34

PBX / switchboard access code . . . . . . . . . . . 35

System PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System reset . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Date / Time / Alarm

Set date & time . . . . . . . . . . . . . . . . . . . . . . . 37

Set alarm call . . . . . . . . . . . . . . . . . . . . . . . . . 38

Stop alarm ring. . . . . . . . . . . . . . . . . . . . . . . . 38

Calls lists

Caller Display . . . . . . . . . . . . . . . . . . . . . . . . . 39

Calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

View call details . . . . . . . . . . . . . . . . . . . . . . . 39

Dial from the Calls list . . . . . . . . . . . . . . . . . . 40

Copy a Calls list number to the directory . . . 40

Calls list settings . . . . . . . . . . . . . . . . . . . . . . . 41

New call alert . . . . . . . . . . . . . . . . . . . . . . . . . 41

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 42

Delete entire Calls list. . . . . . . . . . . . . . . . . . . 42

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

BT Network services

Pre-stored BT Services numbers . . . . . . . . . . 43

BT 118 500 (Directory Enquires) . . . . . . . . . 43

BT Verve 410 Helpdesk . . . . . . . . . . . . . . . . . 43

Call Divert on/off/check . . . . . . . . . . . . . . . . 44

Call Waiting on/off/check . . . . . . . . . . . . . . . 44

Text messaging

Subscribe to the text messaging service. . . . 45

Cost of the fixed line service . . . . . . . . . . . . . 45

Send a text message . . . . . . . . . . . . . . . . . . . 46

Using the Outbox . . . . . . . . . . . . . . . . . . . . . . 47

Receiving messages . . . . . . . . . . . . . . . . . . . . 48

Read messages . . . . . . . . . . . . . . . . . . . . . . . . 48

Edit or delete templates. . . . . . . . . . . . . . . . . 49

Service Centre numbers. . . . . . . . . . . . . . . . . 50

Add or change Service Centre numbers . . . . 50

Select Send Service Centre . . . . . . . . . . . . . . 51

Switch new message alert on or off . . . . . . . 52

5In this guide

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Using additional handsets

Registering an additional handset . . . . . . . . 53

Select base . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

De-register a handset . . . . . . . . . . . . . . . . . . 54

Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Call another handset . . . . . . . . . . . . . . . . . . . 55

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . 55

3-Way conference call . . . . . . . . . . . . . . . . . . 56

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

General information

Safety information . . . . . . . . . . . . . . . . . . . . . 64

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Environmental . . . . . . . . . . . . . . . . . . . . . . . . 65

Product disposal instructions . . . . . . . . . . . . 65

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Technical information. . . . . . . . . . . . . . . . . . . 67

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Declaration of Conformance . . . . . . . . . . . . . 67

Connecting to a switchboard. . . . . . . . . . . . . 67

Inserting a pause . . . . . . . . . . . . . . . . . . . . . . 67

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6

In this guide

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Location

Place your BT Verve 410 within 2 metres of the mains power
socket and telephone socket so that the cables will reach.

Your BT Verve 410 works by sending radio signals between the
handset and base. The strength of the signal depends on
where you site the base. Putting it as high as possible ensures
the best signal. Make sure it is at least 1 metre away from
other electrical appliances to avoid interference.

Setting up

1. Plug the mains power adaptor into the socket marked on
the underside of the base and plug the other end into the
wall socket and switch it on.

You can place the cable behind the retaining clip to prevent
the plug being accidentally pulled from the socket.

Getting started

7

WARNING

Do not place your BT Verve 410 in the
bathroom or other humid areas.

Handset range

The BT Verve 410 has a range of 300
metres outdoors when there is a clear
line of sight between the base and
handset. Any obstruction between the
base and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoor

s, the range will normally be
up to 50 metres. Thick stone walls can
severely affect the range.

Signal strength

The icon on your handset indicates
when you are in range. If moving out
of range of the base, the range
indicator will flash. If you go out of
range, any call you are on will be lost.

Which power adapt

or?

If you have purchased a multiple pack,
you should use the power adaptor with
the smallest plug for the base.

IMPORTANT

The base station must be plugged into
the mains power socket at all times.
Do not connect the telephone line
until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Battery low warning

If the icon flashes in the handset
display you will need to recharge the
handset before you can use it again.
You also hear a low battery warning
beep once every 60 seconds.
During charging, the icon will scroll
in the display.

Battery performance

In ideal conditions, a fully charged
battery should give up to 10 hours talk
time or 100 hours standby time on a
single charge.

Note that new batteries do not reach
full capacity until they have been in
normal use for several days.

To keep the battery in the best
condition, leave the handset off the
base for a few hours at a time.
Running the battery right down at
leas

t once a week will help it last as

long as possible.

The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time. Eventually they will
need to be replaced. New batteries are
available from the BT Verve 410
Helpline on 0800 218 2182*.

After charging your handset for the
first time, subsequent charging time is
about 6–8 hours a day. Batteries and
handset may become warm during
charging. This is normal.

2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
it off.

Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.

3. Place the handset on the base to charge for at least 20 hours.
When the handset is fully charged the icon will be displayed.

4. When the battery is fully charged, plug one end of the
telephone line cord into the socket marked on the rear of
the base and the other end into the telephone wall socket.

Setting up for multiple packs

If you have purchased a BT Verve 410 multiple pack, you will
need to prepare any additional handsets and chargers for use.

For each additional handset and charger:

1. Insert the cable through the channel at the rear of the charger
and insert the plug into the power socket. Plug the other end
into the mains wall power socket and switch on.

8 Getting started

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
it off.

Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.

3. Place the handset on the base to charge for at least 20 hours.

Any additional handsets supplied as part of a multipack are
pre-registered to the base so, once charged, are ready for use.
The handset number is shown in the display.

Your BT Verve 410 is ready for use.

9Getting started

Using your BT Verve 410 on a
Broadband line?

If this product is to be used on a
broadband line then you must ensure
that it is connected via an ADSL
microfilter. Using this product on a
Broadband line without an ADSL
microfilter may cause problems with
this product and your Broadband
service.

Additional BT ADSL microfilters can be
purchased fr

om www.shop.bt.com

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Getting to know your phone

10

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

BT

Press to open the BT Services menu, page 43.

(UP) Redial

In standby, press to open and

scroll through the Redial list, page 18.

In talk mode, press to adjust volume.

In menu mode, press to scroll up through

the options.

Option button (left)

Press to select options displayed on screen.

(LEFT) Directory

In standby, press to access the directory.

When on a call press to mute the handset.

When entering text, press to move the cursor left.

Handsfree

In talk mode, press to switch

handsfree on and off, page 17.

Talk

In standby mode, press to make

and receive calls, page 15.

1 Voicemail

In standby, press and hold to dial your

network’s voicemail service 1571, page 42.

Q

Press and hold to switch the

handset ringer on or off.

Option button (right)

Press to select options displayed
on screen.

Recall

For use with switchboard/PBX and
BT Calling Features.

(RIGH

T) Messages & Call inbox

In standby, press to access the Calls list,
or SMS text messages menu, page 21.
When entering text, press to move the
cursor right.

(DOWN) Calls

In standby, press to open and scroll through
the Calls list, page 39.
In talk mode, press to adjust volume.
In menu mode, press to scroll down
through the options.

End call/Off or On

Press to end a call.
In standby, press and hold to switch the
handset off/on, page 15.
In menu mode, press to return to standby.

#/Lock

Press and hold to lock/unlock the keypad,
page 20.
When entering text, press to switch
between upper and lower case letters.

0

When storing an entry in the directory,
press and hold to enter a Pause, page 67.

Handset buttons

Menu

Int

Handset display

Display icons

Shows handset battery status.
Scrolls when the handset is charging.

Empty when filled in black.

On – displayed in standby mode to indicate
handset is in range of the base.
Flashing – to warn you are moving
out of range.
Off – out of range or cannot connect to the
base selected.

On – during a call.
Flashing incoming call.

On – handsfree speaker on.

On – missed call in the Calls list.*

On – new text message received.
Flashing – mailbox is full.
Off – all messages have been read.

On – alarm is set.
Flash – alarm time has been reached.
Off – alarm off.

The keypad is locked.

Handset ringer is switched off.

* For this feature to work you must subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.

Handset name/number

Time

Date

11Getting to know your phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Base

Power light

The indicator lights up when the
handset is in the base.

Find

Press to ring all registered
handsets, helpful for finding
a missing handset, page 21.

Also used during the registration
process, page 53.

2-position charging contacts

Handset can be placed flat on
the base or raised f

or easier pick

up and viewing.

12

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Getting to know your phone

13Getting to know your phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Navigating the menus

Your BT Verve 410 has an easy to use menu system.

Each menu has a list of options, which you can see on the
menu map on the following page.

When the handset is switched on and in standby:

1. Press

Menu

to open the main menu.

2. Then use or buttons to scroll through the
available options.

3. Press the

OK

option button to select a menu option or the

Back button to return to the previous screen.

To exit a menu and return to standby, press .

Option buttons

Press to select the option displayed
on the screen.

If no buttons are pressed for 30
seconds, the handset returns to
standby automatically.

Menu

Int

Options

Up

Down

Menu map

14 Getting to know your phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail] you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Te x t

Write new text
Inbox
Outbox
Template
Text settings

Sound

Ringer
Tones

Settings

H/set settings
Base settings
Date/Time/Alarm

The following menus can be accessed by pressing the relevant button:

Calls list empty

Settings

Calls list
displayed,
press

Option

Details
Delete
Delete all
Call number
Store number
Settings

BT menu

Dir enquiries
Helpdesk
Divert on
Divert off
Check divert
Call wait on
Call wait off
Chk call wait
Empty
Empty

Names menu
Directory
displayed,
press

Option

New entr

y

Edit entr

y
View
Copy
Copy all
Delete entry
Delete all
Capacity
Edit call grp
Speed dial

Directory empty

New entry
Capacity

Redial list
displayed,
press

Option

Delete
Delet

e all
Call number
Store number

or or

Using the phone

15

Switch handset on or off

To switch off:

1. Press and hold .

2.

Switch off?

is displayed, press

Yes

to confirm.

To switch on:

1. Press and hold .

Make an external call

1. Press .

2. When you hear the dial tone, dial the telephone number.

Preparatory dialling

1. Enter the telephone number first. If you mak

e a mistake press

Clear

to delete the last digit.

2. Press to dial.

End a call

1. Press .

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Call timer

Your handset will automatically time
the duration of all external calls.
The handset display shows the call
duration both during and for a few
seconds after your call.

Out of range warning

When the handset goes out of range of
the base, the flashes.

If you are on a call, the line will hang
up. Move back within in range. The
handset will automatically re-connect
to the base.

Receive a call

When you receive a call, the phone rings. The display shows
the caller’s number if available or the caller’s name if it
matches an entry in the phonebook. If you do not have a
Caller Display service, the screen shows

External call

.

1. Press .

Call Waiting

Providing you have subscribed to your network’s Call Waiting
service and it is switched on, your BT Verve 410 will alert you
to a second incoming call while you are already engaged on an
external call.

1. You will hear the call waiting tone and the display will show
the number of the caller, or the name if it matches an entry in
your directory.

2. Press to answer the new call and your first caller is put
on hold.

3. Press to toggle between the two callers.

4. Press to hang up the current call.

16 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

To switch your Call Waiting service on
or off, see page 44.

Auto answer

As long as you have auto answer set to
ON you can answer a call by lifting the
handset off the base. If you have
switched auto answer off, you will
need to press as well. Auto answer
ON is the default setting. See page 32.

Earpiece / handsfree volume

During a call you can adjust the volume of the earpiece or
loudspeaker. There are 5 levels.

1. Press or to increase or decrease the volume.

Secrecy (Mute)

During a call, you can talk to someone nearby without your
caller hearing.

1. Press . The display shows

Mute on

and your caller cannot

hear you.

2. Press again to return to your caller.

Handsfree

Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
your conversation over the loudspeaker.

Make a handsfree call

1. Dial the number then press . is displayed. You hear your
call over the handset loudspeaker. Press to switch the call
between the earpiece and the loudspeaker.

2. Press to end the call.

17Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

During a handsfree call, press or

to change the volume.

Answer a call handsfree

When the phone rings:

1. Press . The call is transferred to the handset loudspeaker.

Switch to handsfree during a call

1. During a call: press to put the call on the loudspeaker.
To switch handsfree off and return the call to the earpiece,
press again.

Redial

Up to the last 15 telephone numbers called are saved in the
redial list. You can then select any of the numbers to redial,
delete or copy to the directory.

Redial a number from the redial list

1. Press , the last number you called is displayed.

2. Press or to scroll to the number you want.

3. Press to dial.

18 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Save a number from the redial list to the directory

1. Press then scroll or to the number you want.

2. Press

Option

and scroll to

Store number

.

3. Press

OK

. Use the keypad to enter a name.

4. Scroll to

Number

. The number is displayed.

5. If required, scroll to

Select Group

then press

or to select a group.

6. Press

OK

. The entry is saved. Press

Back

to return to the

previous menu level.

Delete a redial number

1. Press . The last number dialled is displayed.

2. Scroll or to the number you want.

3. Press

Option.Delete

is highlighted. Press OK.

4. Press

Yes

to confirm or Noto cancel.

5. Press

Back

to return to the previous menu level.

19Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Press Clear to delete any unwanted
digits and then enter new ones using
the keypad.

If the directory is full, the display
shows

Memory full and the number
will not be saved. You will need to
delete a number in the directory first,
see page 25.

WARNING

If the keypad is locked you will be able
to dial the emergency numbers 999
and 112.

When the keypad is locked you can still
answer incoming calls and operate the
handset as normal. When the call is
ended, the keypad lock comes on again.

Delete all redial numbers

1. Press . The last number dialled is displayed.

2. Press

Option

and scroll to

Delete all

and press OK.

3. Press

Yes

to confirm or Noto cancel.

4. Press to exit and return to standby.

Keypad lock

You can lock the keypad so that it cannot be used accidentally
while carrying it around.

To lock the keypad:

1. Press and hold . The handset beeps and

Keypad locked

is displayed.

To unlock the keypad:

1. Press and hold . The handset beeps and

Keypad

unlocked

is displayed for 2 seconds before returning to standby.

20 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Find handset (Paging)

You can ring a handset to help locate it.

1. Press on the base. All handsets registered to the base will
ring for up to 30 seconds.

2. Press on the base again to stop the ringing or press a
button on any handset.

Message & Call inbox

Your BT Verve 410 has an inbox which shows the status of
your messages and calls and gives a short cut to access:

• Missed calls

• Text messages

1. Press . The Inbox screen is displayed.

2. Scroll or to the option you want and press

OK

.

21Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Paging calls cannot be answered by
a handset.

Entering names

Use the keypad letters to enter names,
e.g. to store Tom:
Press once to enter T.
Press three times to enter o.
Press once to enter m.

Writing tips

Press Clear to delete the last
character or digit.
Press or to move backwards
or for

wards through character/digits.
Press to switch between upper,
lower or sentence case.
Press to insert a space.
Use and/or for other
punctuation characters.
You must enter a name to go with a
number.

To enter a pause in a directory number

When storing a number press and hold

and a

P will be displayed.

For more information on pauses, see
page 67.

Directory empty

If the directory is empty and you press

, the display shows the directory

option

New entry. Once an entry has

been stored the full menu is displayed.

Directory

You can store up to 200 names and numbers in the directory.
Names can be up to 15 characters long and numbers up to
24 digits.

Store a name and number

1. From standby, press . The directory menu is displayed.

2. When storing the first entry:

New entry

is highlighted.

Press

OK

.

When storing further entries: The directory list is displayed,
with the first entry highlighted. Press

Option.New entry

is

highlighted. Press

OK

.

3. Enter the name.

4. Scroll to

Number

and enter the number.

5. If required, scroll to

Select group

. Scroll

or to set the group you want. Press

OK

.

Display shows

Saved

.

6. Press

Back

to return to the previous menu level.

22 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

View an entry

1. Press . The first entry is displayed.

2. Scroll or to the entry you want.

3. Press

Option

and scroll to

View

.

4. Press

OK

. Scroll or to view the name, number

and group.

5. Press

Back

to return to the previous level.

View directory capacity

1. From standby, press . The directory is displayed.

2. Press

Option

. Scroll to

Capacity

and press OK.

The number of entries available is displayed, e.g. 150/200.

3. Press

Back

to return to the previous menu level.

Dial an entry

1. In standby, press . The first entry is displayed.

2. Scroll or to the entry you want or search
alphabetically.

3. Press to dial.

23Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

To search alphabetically

Press the relevant keypad button, e.g.
for the entries beginning with T press

once then scroll or

through the entries.

Call groups

Your options are:
General
Family
Business
Friends
Utilities
VIP
Others
No Group

When editing a name or number, press
Clear to delete characters and digits.

Edit a name and number

1. Press .

2. Scroll or to the entry you want.

3. Press

Option

and scroll to

Edit entry

and press OK.

4. Use the keypad to enter a new name.

5. Scroll to

Number

to enter a new number.

6. Scroll to

Group

to select a different group.

7. Press

OK

to save or

Back

to return to the previous menu level.

Copy an entry

1. Press . Then scroll or to the entry you want
to copy.

2. Press

Option

and scroll to

Copy

and press OK.

3. Press or to select the handset you want to copy
to and press

OK

.

At the receiving handset:

4. Display shows

Receive dir. entries?

Press

Yes

to confirm

or

No

to cancel.

5. When successful the display shows

3

Copied

.

6. Press

Back

to return to the previous menu level.

24 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

You can copy an entry to another
handset registered to the base.

If you copy an entry that already exists
in the receiving handset it will create a
duplicate entry.

Copy all entries

1. Press .

2. The first entry is displayed.

3. Press

Option

and scroll to

Copy all

and press OK.

4. Press or to select the handset you want to copy
to and press

OK

.

At the receiving handset:

5. Display shows

Receive dir. entries.

Press

Yes

to confirm

or

No

to cancel.

6. When successful the display shows

3

Copied

.

7. Press

Back

to return to the previous menu level.

Delete an entry

1. Press .

2. Scroll or to the entry you want.

3. Press

Option

and scroll to

Delete entry

and press OK.

4. Press

Yes

to confirm or Noto cancel.

5. Press

Back

to return to the previous menu level.

25Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

You can copy the entire directory to
another handset registered to the
base.

If the directory becomes full during
copying the display shows

Memory

full.

If copying is not successful the display
shows

Dir. copy failed.

If you copy an entry that already exists
in the receiving handset it will create a
duplicate entry.

Delete entire directory

1. Press .

2. Press

Option

and scroll or to

Delete all

and

press

OK

.

3. Press

Yes

to confirm or Noto cancel.

4. Press

Back

to return to the previous menu level.

Edit call group name

1. Press .

2. Press

Option

and scroll or to

Edit call grp

and

press

OK

.

3. Scroll or to the call group you want.

4. Press

Option

. Display highlights

Rename group

. Press

OK.

5. Press

Clear

to delete the current name and enter a new name.

6. Press

OK

to save.

7. Press

Back

to return to the previous menu level.

26 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Change call group ringtone

1. Press .

2. Press

Option

and scroll or to

Edit call grp

and

press

OK

.

3. Scroll or to the call group you want.

4. Press

Option

. Scroll to

Ringtone

. Press OK.

5. Press or to choose the ringtone. A sample of
each one is played. Press

OK

to save.

6. Press

Back

to return to the previous menu level.

Speed dial

You can allocate a name and number from the Directory to
each of the Speed dial buttons 2 to 0.

To copy a Directory entry to a Speed dial

1. Press .

2. Press

Option

and scroll or to

Speed dial

and

press

OK

.

3. Scroll or to the Speed dial you want to store the

Directory entry

in and press OK.

27Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

4. If a name and number is already allocated to the

Speed dial

you have chosen they will be displayed. To re-use this

Speed

dial

see, “To edit a Speed dial”.

5. If the Speed dial is empty

No number

is displayed and then all
the Directory entries. Scroll or to the entry you
want to copy and press

OK

to save.

6. Press

Back

to return to the previous menu level.

To delete a Speed dial

1. Press .

2. Press

Option

and scroll or to

Speed dial

and

press

OK

.

3. Scroll or to the

Speed dial

you want to delete

and press

OK

.

4. The name and number is displayed, press

Option

and scroll

to

Delete

.

5. Press

OK

to confirm,

Deleted

is displayed.

6. Press

Back

to return to the previous menu level.

28 Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

To edit a Speed dial

1. Press .

2. Press

Option

and scroll or to

Speed dial

and

press

OK

.

3. Scroll or to the

Speed dial

you want to edit and

press

OK

.

4. The name and number is displayed, press

Option

and

Edit

is displayed.

5. Press

OK

to confirm, and then scroll or to the

entry you want and press

OK

to save.

6. This new name and number will replace the old name and
number in the Speed dial.

7. Press

Back

to return to the previous menu level.

To dial using a Speed dial

1. Press and hold the Speed dial button with the number you
wish to dial.

2. The display shows

Calling

and the number being dialled.

29Using the phone

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Sounds

30

Handset ringer

1. Press

Menu

, scroll to

Sound

and press OK.

2.

Ringer

is highlighted. Press OK.

3. The current External melody is highlighted. Press or
to select the ringtone you want for external calls.

4. Scroll to the Internal melody. Press or to

select the ringtone you want for internal calls.

5. Scroll to

Ring volume

. Press or to set the

volume level, or off.

6. Scroll to

Silent

. Press or to select

Beep

or

Off

.

7. Press

OK

to confirm.

8. Press

Back

to return to the previous menu level.

Handset beeps

1. Press

Menu

, scroll to

Sound

and press OK.

2. Scroll to

Tones

. Press OK.

3. Key beeps option is highlighted. Press or to

select

On

or

Off

.

4. Scroll to

Confirmation

. Press or to select

On

or

Off

.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

You can set different ringtones for
external calls and internal calls.

Choose from 10 polyphonic and 5
standard handset ringtones.

The handset also has 5 ringer volume
settings plus Off.

If you switch the handset ringer off by
pressing you can still hear a tone
when you receive an incoming call by
changing the Silent setting to Beep.

Your handset can give a beep to
confirm a successful action, such as
storing a new phonebook entry.

It can give warning beeps when you
are going out of range and when the
battery is low. It can also beep every
time you press a button.

You can switch these tones on or off
individually.

31

5. Scroll to

Battery low

. Press or to select

On

or

Off

.

6. Scroll to

Out of range

. Press or to select

On

or

Off

.

7. Press

OK

to confirm.

8. Press

Back

to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Settings

32

Handset settings

Display contrast / Handset name

1. Press

Menu

, scroll to

Settings

and press OK.

2.

H/set settings

is highlighted. Press OK.

3. Scroll to

Display

and press OK.

4. Press or to select the contrast setting.

5. Scroll to

Name

. Press

Clear

to delete the current name.

Enter a new name.

6. Press

OK

to save.

7. Press

Back

to return to the previous menu level.

Auto answer

1. Press

Menu

, scroll to

Settings

and press OK.

2.

H/set settings

is highlighted. Press OK.

3. Scroll to

Auto answer

and press OK.

4. Press or to select

On

or

Off

.

5. Press

OK

to save.

6. Press

Back

to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Adjust the display contrast to suit
different lighting conditions.
There are 8 levels.

Set a name for your handset, e.g.
Donna or Office.

As long as you have aut

o answer set to
ON you can answer a call by lifting the
handset off the base. If you have
switched auto answer off, you will
need to press as well. Auto
answer ON is the default setting.

33Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Handset reset

1. Press

Menu

, scroll to

Settings

and press OK.

2.

H/set settings

is highlighted. Press OK.

3. Scroll to

Handset reset

and press OK.

4. Press

Yes

to confirm or Noto cancel.

Base settings

Ringer

1. Press

Menu

, scroll to

Settings

and press OK.

2. Scroll to

Base settings

. Press OK.

3.

Ringer

is highlighted. Press OK.

4. The Ringtone option is highlighted. Press or to
select the ringtone.

5. Scroll to

Ring volume

Press or to select

the volume, or off.

6. Press

OK

to save.

7. Press

Back

to return to the previous menu.

Restore your handset to its original
factory settings. This will not affect:

• The phonebook

• Text messages stored in the Inbox
or Outbox

• The Calls list

Choose from 5 base ringtones.

There are 5 volume levels and Off.

Handset priority

1. Press

Menu

, scroll to

Settings

and press OK.

2. Scroll to

Base settings

. Press OK.

3. Scroll to

H/set priority

. Press OK.

4.

All handsets

is highlighted. Press OKfor all handsets to

ring together.

Or

Scroll to

Select handset

. Press OKthen press

or to select the handset you want to ring first. Press

OK

.

The ring delay option is highlighted. Press or to set
the number of rings before the other handsets ring. Press

OK

.

5. Press

Back

to return to the previous menu.

Dialling mode

1. Press

Menu

, scroll to

Settings

and press OK.

2. Scroll to

Base setting

. Press OK.

3. Scroll to

Dial mode

. Press OK.

4. Press or to select the dial mode option you want.

5. Press

OK

to save.

6. Press

Back

to return to the previous menu.

34 Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

When you have more than one
handset registered to your base, you
can set one handset to ring before the
others. This allows one handset user to
answer all incoming first, like a
receptionist.

Choose

All handsets if you want all
handset to ring at the same time or
Select handset to nominat

e a

handset to ring before the others.

The dial mode options are Tone/Time
Break, Tone/Earth or Pulse/Earth. You
should not normally need to adjust this
setting unless advised to do so.

PBX/switchboard access code

1. Press

Menu

, scroll to

Settings

and press OK.

2. Scroll to

Base settings

. Press OK.

3. Scroll to

PBX access

. Press OK.

4. Enter the code you want, then press

OK

.

5. Press

Back

to return to the previous menu level.

System PIN

1. Press

Menu

, scroll to

Settings

and press OK.

2. Scroll to

Base settings

. Press OK.

3. Scroll to

System PIN

. Press OK.

4. Enter the old PIN (original setting 0000) and press

OK

.

5. Enter the new PIN and press

OK

.

6. Re-enter the new PIN and press

OK

.

7. Press

Back

to return to the previous menu level.

35Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

If you enter your PBX access code your
BT Verve 410 will automatically enter a
pause after the first digit if it matches
the PBX access code.

If any existing code is displayed.
Press

Clear to delete digits.

The System PIN is used when changing
certain settings and registration / de­registration. The default setting is

0000. You can change this to your own
preferred 4-digit number.

If you make a mistake, press Clear to
delet

e digits.

System reset

This resets your BT Verve 410 to its original settings.

1. Press

Menu

, scroll to

Settings

and press OK.

2. Scroll to

Base settings

. Press OK.

3. Scroll to

System reset

. Press OK.

4. Enter the system PIN (original setting = 0000) and press

OK

.

5. Press

Yes

to confirm or Noto cancel.

6. If you select

Yes

the handset returns to standby. Or press

Back

to return to the previous menu level.

36 Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Date/Time/Alarm

Set date and time

Providing you have subscribed to your network’s Caller Display
service, the date and time is set automatically when you
receive your first call.

1. Press

Menu

, scroll to

Settings

and press OK.

2. Scroll to

Date/Time/Alarm

. Press OK.

3.

Date/Time

is highlighted. Press OK.

4. Press or to select the Time format

24 hour

or

12 hour

.

5. Scroll to

Date format

. Press or to select

mm/dd

or

dd/mm

.

6. Scroll to

Enter time

and enter the time using the 24
hour format, e.g. 17.30 for 5.30pm. If 12 hour format is
chosen, press to change am or pm.

7. Scroll to

Enter date

and enter the date.

8. Press

OK

to save.

9. Press

Back

to return to the previous menu level.

37Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Set alarm call

1. Press

Menu

, scroll to

Settings

and press OK.

2. Scroll to

Date/Time/Alarm

. Press OK.

3. Scroll to

Alarm

. Press OK.

4. Enter the alarm time, using the 24 hour format, e.g. 0730 for

7.30am.

5. Scroll to

Alarm on/off

. Press or to select

Daily,Once

or

Off

.

6. Scroll to

Ringtone

and press or to select

the ringtone you want for the alarm.

7. Press

OK

to save.

8. Press

Back

to return to the previous menu level.

Stop alarm ring

When the alarm rings, the display shows

(( Alarm ))

. The alarm

rings for 60 seconds.

1. Press

Stop

to stop the alarm.

38 Settings

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Calls lists

39

Caller Display

If you have subscribed to a Caller Display Service, you will be
able to see your caller’s number on your handset display
(provided it is not withheld) prior to answering the call.

If your caller’s name is stored in the directory and a number match
is found, you will see the caller’s name on the display instead.

Calls list

The Calls list holds up to 20 numbers. The date and time of the
call is also stored if available. When the list is full, and a new
call is received, the oldest entry will be deleted automatically.

The Calls list can hold numbers up to 20 digits and names up
to 16 characters.

View call details

1. Press the most recent entry is at the top of the list.

2. Press or to scroll through the list.

3. Press

Option.Details

is highlighted. Press OK.

4. The display shows phone number, date and time of the call.

5. Press or to display details about the next call.

6. Press

Back

to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

IMPORTANT

To use Caller Display you must first
subscribe to the service from your
network provider. A quarterly fee may
be payable. For more information on
BT Calling Features call BT free on
0800 800 150.

To ensure the caller's name is
displayed, make sur

e you have stored
the full telephone number, including
the dialling code in the directory.

When a new call is received in the Calls
list the icon is displayed.

If the number is unavailable,
Unavailable is displayed.

If the number has been withheld by
the caller,

Withheld is displayed.

If the call is from the operator,
Operator is displayed.

If the call is fr

om a payphone,

Payphone is displayed.

If the call is from a callback request,
Callback is displayed.

If you do not have a Caller Display
service, an external call is displayed as
External call.

When there are no calls in the calls list,
the display shows

Empty then will

offer the Settings option.

Dial from the Calls list

1. Press the most recent entry is at the top of the list.

2. Press or to scroll through the list.

3. Press or to call the number.

Or

1. Press .

2. Press or to scroll through the list to the entry
you want.

3. Press

Option

. Scroll to

Call number

and press OK.

4. If required, press

Clear

to edit the number first.

5. Press to dial.

Copy a Calls list number to the director

y

1. Press .

2. Press or to scroll through the list to the entry
you want.

3. Press

Option

. Scroll to

Store number

and press OK.

4. Enter the name.

5. Scroll to

Number

and edit the number if required.

40 Calls lists

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

When a Calls list is open, press to
scroll from the newest call to the
oldest, or press to scroll from the
oldest call to the newest.

41

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

6. Scroll to

Select group

and press or to

set the call group you want.

7. Press

OK

to save.

8. Press

Back

to return to the previous menu level.

Calls list settings

1. Press .

2. Press

Option

. Scroll to

Settings

and press OK.

3. Press or to select

All calls

or

Missed calls

.

4. Scroll to

New call alert

.

5. Press or to select

On

or

Off

.

6. Press

OK

to save.

7. Press

Back

to return to the previous menu level.

Calls lists

If you need to edit the number or
name, press Clear to delete any
unwanted characters, then enter new
ones using the keypad.

All calls will list answered and
missed calls in the Calls list.

Missed calls will only list
unanswered calls.

New call alert on will cause the
handset to beep when a missed call is
received.

When you turn the New call alert off
you may need to clear all calls in the
Calls list to stop the beep.

The icon will appear in the display
when a missed call is received.

42

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Delete an entry

1. Press .

2. Press or to scroll through the list to the entry
you want.

3. Press

Option

. Scroll to

Delete

and press OK. Display

shows

Deleted

.

4. Press

Back

to return to the previous menu level.

Delete entire Calls list

1. Press .

2. Press

Option

. Scroll to

Delete all

and press OK.

3. Press

Yes

to confirm or Noto cancel.

4. Press

Back

to return to the previous menu level.

Voicemail

1. If you have subscribed to the BT Answer 1571 service you can
press and hold to listen to your messages.

2. The display shows

Calling 1571

. Follow the spoken instructions.

Calls lists

BT Network Services

43

By selecting the BT Services menu you can access a range of
useful pre-stored numbers and further BT Calling Features.

Pre-stored BT Services numbers:

BT 118500 (Directory Enquiries)

1. Press .

2.

Dir enquiries

is highlighted. Press to call.

BT Verve 410 Helpdesk

1. Press .

2. Scroll to

Helpdesk

. Press to call.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

IMPORTANT

To use BT Services and BT Calling
Features you must first subscribe (if
required) to the relevant service from
your network provider. A quarterly fee
may be payable.

For more details on BT’s Calling
Features, call BT free on 0800 800

150.

If you are not connected to the B

T
network, some of these services may
not be available. Please contact your
network provider. Call Diversion
services may allow other divert
options. Check with your network
provider for details.

For further information, see the BT
Calling Features user guide supplied
when you subscribe to the services of
your choice.

• BT 118500
directory enquiries

• BT Verve 410 helpdesk

• Call divert on

• Call divert off

• Check call divert

• Call waiting on

• Call waiting off

• Check call waiting

Call Divert on/off/check

1. Press .

2. Scroll to

Divert on,Divert off

or

Check divert

.

Press

OK

.

3. Press to call. Follow the spoken instructions, or listen
for confirmation/status of your instructions.

Call Waiting on/off/check

1. Press .

2. Scroll to

Call wait on,Call wait off

or

Chk call wait

. Press OK.

3. Press to call. Follow the spoken instructions, or listen
for confirmation/status of your instructions.

44 BT Network Services

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Call Waiting lets you know if another
person is trying to contact you while
you are on a call. If a second caller
rings you will hear a beep in the
handset. Providing you have also
subscribed to Caller Display, the screen
will show the caller’s details.

Call Divert will divert all incoming calls
to another number of your choice.

Text messaging

45

Welcome to the BT text messaging service on your BT Verve

410. Your BT Verve 410 can send and receive text messages
from participating mobile networks and compatible landline
telephones in the UK.

The fixed line text service is provided under BT’s terms and
conditions for telephone service. These can be found by
visiting the BT.com website at: http://www.bt.com/terms

Subscribe to the text messaging service

When you send your first text message from your BT Verve
410 you will automatically be registered for the service.

On receipt of your first text through the service, the system
will send you a welcome text message back.

You may also register by sending the word ‘Register’ to 00000
upon which you will receive a confirmation message.

Cost of the fixed line service

There is no subscription charge (other than the subscription to
Caller Display). Visit the BT.com website (www.bt.com) to find
out how much it costs to send a text message (depends upon
your call package).

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

IMPORTANT

You must subscribe to your Network
Provider’s Caller Display service so that
you can use text messaging and you
must not withhold your telephone
number.

A quarterly fee may be payable, please
contact your network provider for
more details.

You may also send messages to
landline phones that are NOT text
compatible. Messages to non­compatible lines will be connected to
voice text and delivered in spoken
words to the telephone as a call.
Please note that the conversion can
translate common abbreviations and
smileys etc, but to ensure maximum
clarity of message delivery,
abbreviations etc should be used
sparingly.

At any time, press

Back to go back to

the previous scr

een, or press to

cancel and return to standby.

If the text is not sent, the display
shows Message failed. It is stored
in the Outbox.

Writing tips

Use the keypad to enter letters and
numbers, eg to write today (2day):

Press four times to enter 2.

Press once to enter d.

Press once to enter a.

Press

three times to enter y.

Press to enter a space and use
and/or for other characters.

Press

Clear to delete incorrect characters.

Press or to move the cursor to
the point you want.

Use or to move the cursor to
the beginning or end of the text.

Upper & lower case

Press to change between upper
(ABC), lower (abc) and sentence (Abc)
case letters.

Maximum number of characters in a
text message is 160. The display shows
a character countdown from 160
down to 0.

In order to send and receive text
messages you must not withhold
your number. On most networks if
you normally withhold your number
the 1470 prefix presents your
number for you.

Sending messages

Send a text message

1. Press

Menu,Text

is displayed. Press OK.

2.

Write new text

is highlighted. Press OK.

3. Use the keypad to enter your message.

Press

Option

and scroll or to:

Send

Press OK.

Enter the phone number and press

Send

.

Or press

Option

to select a number from the

Phonebook, Redial list or Calls list. Scroll

or to the option you want and

press

OK

. Scroll to the entry or number you

want and press

OK

. Press OKagain to send.

Store

Press OKto save the message in the Outbox
for sending later.

Template

Press OK. The template options are displayed.
Press or to highlight
the template you want then press

OK

to

insert the template into your text.

46 Text messaging

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Templates

There are five pre-set templates

Please call

I'll be there at

Thank you

I'll call you

Happy Birthday!

Receiving a call while writing a text

If you are writing a text and you
receive a call the text will be lost.

Do you have two text phone bases
connected to the same phone line?

If you have two text phone base
stations plugged into one line, you are
likely to experience problems receiving
text messages. Normally, only one SMS
enabled base unit (DECT or cordless)
can be plugged into any line.

If you do want to use two base units
and still receive written text you must
delete receive ser

vice centre number
from one of the base stations. To do
this on your BT Verve 410, see page

50. This will allow you to send text via
either base station but texts will only
be received on the product with the
active receive centre number.

If the base unit with the active r

eceive
centre number is a DECT product then
all handsets registered to will be able
to receive text messages.

4. When sending a message, the display shows

Sending

message

then

Message sent

.

5. Press to cancel at any time and return to standby.

Sent and saved texts are stored in the Outbox

Your BT Verve 410’s outbox is like a redial list. It holds copies
of sent and saved messages. When the Outbox is full, a new
message replaces the oldest.

Your BT Verve 410 can store up to a total 20 text messages in
the Inbox and Outbox.

Using the Outbox

Draft texts you store and messages you have sent are kept in
the Outbox.

If a text message you tried to send was not successful, it is
stored in the Outbox and shown as ‘Fail’.

1. Press

Menu,Text

is displayed. Press OK.

2. Scroll to

Outbox

. Press OK.

3. The number of messages is displayed, e.g.

1/3

. Scroll or

to the message you want and press

Edit

.

47Text messaging

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

4. The message is displayed. Press

Option

to

Send,Store

,

add a

Template,Delete

or

Delete all

.

5. Press to cancel at any stage and return to standby.

Receiving messages

When you receive a new text message, the icon is
displayed along with

New text msg

and the base text

indicator flashes.

Unread messages are marked

New

. Read messages are marked

Old

.

Read messages

1. Press

Menu,Text

is highlighted. Press OK. Scroll to

Inbox

and press OK.

2. Scroll or to the t

ext you want to read and

press

Read

.

3. Press or to scroll through the text.

4. Press

Option

and scroll or to:

Reply

Press OK. Press Noto use a blank screen or

Yes

to keep original text in the reply. Enter

your message. Press

Option

then press OK.

The caller’s number is displayed. Press

Send

.

48 Text messaging

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Forward

Press OK. Add more text if required.
Press

Option

to

Send

.

Call number

Press OK. The caller’s number is displayed.
Edit the number if required.
Press to dial.

Store number

Press OK. Enter the name. Scroll to

Number

and edit number if required. Scroll

to

Group

and press or

to select the

Group

. Press OKto save.

Delete

Press OK. The text is deleted.

Delete all

Press OK. Press

Yes

to confirm or Noto cancel.

5. Press to cancel at any time and return to standby.

Edit or delete templates

1. Press

Menu,Text

is displayed. Press OK.

2. Scroll to

Template

and press OK.

3. Scroll or to the template you want to edit
or delete. Press

OK

.

Edit template

Press OK. Press

Clear

to delete characters.

Enter your template text and press

Save

.

Del. template

Press OK. Press

Yes

to confirm or Noto cancel.

4. Press

Back

to return to the previous menu level.

49Text messaging

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

There are five pre-set templates

Please call
I'll be there at
Thank you
I'll call you
Happy Birthday!

You can change the templat

es to your
preferred message, up to a maximum of
20 characters.

If you delete a template without replacing
the text it is mark

ed as

Empty.

All templates are restored if you reset
your BT Verve 410 to its default
settings, see page 36.

Service Centre numbers

To send and receive text messages you need the telephone
number of your Network’s text Centre. If you accidentally delete
the Outgoing or Incoming Service Centre numbers you will need
to re-enter them in order for your text Service to work.
You can enter up to 4 Service Centre numbers – two incoming
and two outgoing.
The Outgoing Service number is: 1470P1709400.
The Incoming Service number is: 0800587529.

Add or change Service Centre numbers

1. Press

Menu,Text

and press OK.

2. Scroll or to

Text settings

and press OK.

3.

Service Centre

is highlighted press OK.

4. Scroll or to

SMS Centre 1,2,3

or 4and press OK.

5. If necessary, press

Clear

to delete the current number. Enter

the new service centre number and press

Save

.

6. Press

Back

to return to the previous menu level.

Or press to return to standby.

50 Text messaging

If you have more than one ‘Service
Centre’ stored on your BT Verve 410
you will need to select which one you
want to use for sending (see next
section).

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Select Send Service Centre

Only service centres that have numbers stored will be
displayed as Send Centres.

1. Press

Menu,Text

and press OK.

2. Scroll or to

Text settings

and press OK.

3. Scroll to

Send Service

and press OK.

4. Press or to select the

Service Centre

and press OK.

5. Press

Back

to return to the previous menu level.

Or press to return to standby.

Message alert

When you receive a text message:

• the new message beep will sound at the handset.

• the new text message icon is shown on the handset display.

• the base indicator light flashes.
These alerts can be switched On or Off.
The default setting is On.

51Text messaging

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Switch new message alert on or off

1. Press

Menu,Text

is highlighted. Press OK.

2. Scroll or to

Text settings

and press OK.

3. Scroll to

New text alert

and press OK.

4. Press or to select

On

or

Off

and press OK.

5. Press

Back

to return to the previous menu level.

52 Text messaging

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

53

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Using additional handsets

You can use up to five BT Verve 410 additional handsets with
your BT Verve 410 base to extend your phone system without
needing to install extension sockets for each new phone.

Your BT Verve 410 handset can also be registered to up to
four other bases. You can then select the base you would
prefer to use.

If you have purchased a BT Verve 410 multiple pack any
additional handsets come pre-registered to the base.

If you have purchased an additional handset separately
you must register it to your BT Verve 410 base before it can
be used.

Registering an additional handset

At the handset:

1. Press

Menu

, scroll to

Settings

and press OK.

2.

H/set settings

is highlighted. Press OK.

3. Scroll or to

Register

and press OK.

4. Press or to select the base you want. Press

OK

.

5. Enter the system PIN then press

OK

. The display shows

Registering...

54

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

At the base:

1. Press and hold .

The handset is automatically assigned the next available
handset number.

Select base

1. Press

Menu

, scroll to

Settings

and press OK.

2.

H/set settings

is highlighted. Press OK.

3. Scroll to

Select base

and press OK.

4.

Base 1

is highlighted. Scroll or to the base you

want and press

OK

.

5. Display shows

3

Saved

followed by the standby screen.

De-register a handset

1. Press

Menu

, scroll to

Settings

and press OK.

2.

H/set settings

is highlighted. Press OK.

3. Scroll to

De-register

and press OK.

4. Enter the System PIN (original setting = 0000) and press

OK

.

5.

Select handset!

option is highlighted. Scroll or

to the handset you want and press

OK

.

Using additional handsets

If registration is not successful first
time, please repeat the process again
in case the base registration period ran
out of time.

If there are already 5 handsets
registered to the base, the registration
will fail. You must de-register another
handset before you can register the
new one.

If your BT Verve 410 handset is
registered to more than one base, you
can select which base to use.

If you have a handset registered to
more than one base and then de­register it from one of them you will
need to re-select which base to use.
Until the base is selected the handset
will display

Register

.

6. Display shows 3

De-registered!

7. Press

Back

to return to the previous menu level.

Internal calls

Call another handset

If you have more than one handset registered to the base, you
can make internal calls between two handsets.

1. Press

Int

and if you have one other handset it will ring.
If you have extra handsets, press or to select the
handset (1-5) you want to call, then press

OK

.

Transfer a call

You can transfer an external call to another handset registered
to the base.

1. During your call, press

Int

. Your external caller is put on hold.

2. If you have one other handset it will ring. If you have extra
handsets, press or to select the handset (1-5)
you want, then press

OK

.

3. When the other handset answers you can announce the caller.

4. Press

Switch

to switch between the two callers.

Using additional handsets 55

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

56

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

3-Way conference call

You can hold a 3-way conference call between 2 internal
callers and 1 external caller

1. During your call, press

Int

. Your external caller is put on hold.

2. If you have one other handset it will ring. If you have extra
handsets press or to select the handset (1-5)
you want, then press

OK

.

3. When the other handset answers you can announce the call.
Press

Conf

to join all callers.

Using additional handsets

If the other handset does not answer,
press Single to return to your original
caller.

57

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Help

Phone does not work

• Have you installed the batteries correctly? See page 8.

• Check that the mains power is correctly connected.

No dial tone

• Is the telephone cord of the base plugged into the phone socket?

• Check that the mains power is correctly connected.

• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the mains power is correctly connected.

• The batteries may need recharging.

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.

You have a dial tone, but the phone will not dial out

• You may need to change the dial mode from tone to pulse, see page 34.

• If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off, see page 30.

• Check that the mains power is correctly connected.

• Make sure the handset is registered to the base, see page 53.

58

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

No display

• The batteries may be flat, dead or incorrectly inserted.

• Recharge or replace the batteries

icon flashes

• Is the handset registered correctly to the base, see page 53.

• Check that the mains power is correctly connected.

• Check that the handset is within range of the base.

• The batteries are low, place the handset on the base/charger to recharge.

icon not scrolling

• Try cleaning the charging contacts.

• Check that the mains power is correctly connected.

You hear the busy tone when you press

• Make sure the handset is in range of the base.

• Another handset registered to your BT Verve 410 base may be on the line.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 39.

• The caller may have withheld their number.

• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.

Help

Cannot register a handset to a base

• You can register a total of 5 handsets to your BT Verve 410 base and you can register your
BT Verve 410 handset to up to 4 bases. Check that you have not exceeded the limits.

• Check that you have entered the correct PIN number (default PIN 0000).

• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

• Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Verve 410 can interfere with other electrical equipment if it is placed too
close. It is recommended that you place your BT Verve 410 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Verve 410 Helpline on 0800 218 2182*
or email [e-mail].

Help 59

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

60

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Possible problems with text messaging

Text messages cannot be sent and screen displays

Message failed

• The base station power supply or telephone line cord might not be properly connected.

• Check that the base station power supply is plugged into the mains socket and switched on and
that the telephone is plugged into the telephone wall socket.

• There might be a fault on the line. Check your telephone line is working properly.

• You might have deleted the server number in error. See page 50 for instructions on how to enter
the number.

Cannot send text

• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and
receive text messages you must not withhold your number. If you normally withhold your number
the 1470 prefix presents your number for you.

Cannot receive text

• You will not be able to receive text messages until you have first sent a message. The first
message sent registers you with the text service.

• More than one text messaging product is plugged into the line. Remove other products.

• Check service centre number is correct.

• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by
noting if your phone displays your caller’s number when you receive an incoming call.

• If you are using personal user areas please ensure you have given people your user area
number and that they are entering it to the end of your telephone number when sending you
a text message.

Help

Text has previously been sent and received but you are now only receiving voice spoken text
messages, from number 0845 6021111.

• This may be due to your line being de-registered at the text service centre. All you need to do is
text RESET and send it to 00000. You will receive a confirmation message back. This assumes that
your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines

• BT Residential customers – call 151, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.

• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.

• For other telephone service providers please contact their customer services.

General sales enquiries

• BT Residential lines – call 150. BT Business lines – call 152.

• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

• Additional handsets are available from the Helpdesk on 0800 218 2182*.

Billing enquiries

• Refer to the telephone number shown on your telephone bill.

Help 61

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

62

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Other functions and services available from the text messaging service

By sending the following commands to the BT text self administration facility you can control
functions and capabilities in your text phone and the way messages are handled.

1. Press

Menu.Text

is highlighted. Press OK.

2.

Write new message

is highlighted. Press OK.

3. Use the keypad to type in the following commands (depending upon what you want to do):

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

All incoming text is delivered as voice text.

Turns off permanent voice text message delivery.

4. Press

Option

. Display highlights

Send

.

5. Enter the number 00000 then press

Send

.

Help

If you are sending a message from a fixed line phone to another fixed line phone

Forces a message you send to be delivered as a voice text even though the
recipient may have a text enabled phone and usually receives written text. This command is
inserted at the start of the message and applies only to that message, e.g.
‘Hello I will be home late’.

You keep hearing an error beep

• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to
instructions in this user guide.

Help 63

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

64

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

General information

IMPORTANT

This equipment is not designed for making emergency
telephone call when the power fails. Alternative
arrangements should be made for access to
emergency services.

This product is intended for connection to analogue
public switched telephone networks and private
switchboards in the United Kingdom.

Replacing the handset battery

Aft

er a time, you may find that the handset battery is
running out of charge more quickly. This is a standard
sign of wear and the battery will need replacing.

1. Open the battery compartment cover.

2. Take out the old battery and replace with a new
NiMH battery pack.

3. Push the battery compartment cover back on until it
clicks into place.

WARNING

Do not immerse batteries in water or throw them into a
fir

e, or dispose of them with ordinary domestic refuse.

BT accepts no responsibility for damage caused to your
BT Verve 410 by using any other types of batteries.

There is a risk of explosion if incorrect batteries
are fitted.

Safety information

• Only use the power supply suitable for the BT Verve
410 r

ange. Using an unauthorised power supply will
invalidate your guarantee and may damage the
telephone. The item code for the base mains power
supply is 045030 If you have purchased a multiple
pack the item code for the charger mains power
supply is 040368.

• Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are available
from the BT Verve 410 Helpline on 0800 218 2182*.

• Do not open the handset (except to replace the
handset batteries) or the base. This could expose you
to high voltages or other risks. Contact the Helpline
on 0800 218 2182* for all repairs.

• If the keylock is switched on, it is NOT possible to
make calls, except to the emergency numbers
(999/112).

• Radio signal transmitted between the handset and
base may cause interference to hearing aids.

• It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker
fitted you check with a medical expert before using
this product.

• Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close.

65

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

• It is recommended that you place your product at
least one metre away from such appliances to
minimise any risk of interference.

• Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of highly toxic
chemicals.

Cleaning

• Clean the handset and base (or charger) with a damp
(not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage the
product. Never use a dry cloth as this may cause a
static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries
are being charged or during prolonged periods of use.
This is normal. However, we recommend that to avoid
damage you do not place the product on
antique/veneered wood.

• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water
and do not use it in damp or humid conditions, such
as bathrooms.

• Do not expose your product to fire, explosive or other
hazardous conditions.

• There is a slight chance your phone could be
damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during
an electrical storm.

Product disposal instructions

The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be
disposed with other household or commercial
waste at the end of its working life.

The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimize the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes. For
more information please contact your local authority
or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.

General information

66

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Guarantee

Your BT Verve 410 is guaranteed for a period of 12
months from the date of purchase.

Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Verve 410 or
any component thereof, (other than batteries), which
is identified as faulty or below standard, or as a result
of inferior workmanship or materials. Products over
28 days old from the date of purchase may be
replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the
Help section beginning on page 57 or contact the
BT Verve 410 Helpline on 0800 218 2182* or email
[e-mail] for assistance. In the
unlikely event of a defect occurring, please follow the
Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.

We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 240 5029 or a
local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
(Please note that we cannot take responsibility for
goods damaged in transit). Please obtain and keep
proof of posting from the Post Office.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required
so please keep your receipt.

General information

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line. Your BT Verve 410 has a REN of 1.
A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With
different telephone types there is no guarantee of
ringing, even when the REN is less than 4.

Any additional handsets and chargers that you
register have a REN of 0.

R&TTE

This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.

This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.

Declaration of Conformance

Hereby, VTech declares that this BT Verve 410 is in
compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.

If you would like a copy of the Declaration of Conformance,
please email [e-mail]

Connecting to a switchboard

This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards, which support tone and
pulse dialling and timed break recall. If in doubt
please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access
code you may have to wait for a moment while the
switchboard picks up an outside line so you will need
to enter a pause in the dialing sequence.

Press and hold to insert a pause (P) before
entering the telephone number.

You may also need to enter a pause when storing
international numbers or charge card numbers.

Recall

You may need to use the recall function if you are
connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further
information. The recall function is set to timed break
recall and is also used for BT Calling Feature.

General information 67

If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]

Offices worldwide

The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.

© British Telecommunications plc 2008.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.

Designed and produced by The Art & Design Par

tnership Ltd.

Printed in China

BT Verve 410 (04/08) 1