BT Versatility
Owners Manual
BT Versatility
Owners Manual
1
Contents
Introduction to your BT Versatility System 7
System description 7
System options 8
Using this handbook 9
Introducing the Featurephones 10
To adjust how your Featurephone is mounted: 11
Using the Featurephone ‘Display’: 12
How to enter text when programming names or messages: 13
Using the Programmable Keys/Line Keys: 14
Using the Hands-free Key: 14
Using the Function Keys: 15
Expansion Console Extensions 15
Backlit ‘Display’ 15
Getting started – Basic Call Features 16
Making and answering calls 16
To make an external call: 16
To make an internal call: 16
To call an extension group: 16
To make a Speed Dial call: 17
To answer a call: 17
Reseize 17
Holding and transferring calls 17
To place an external call on hold: 17
To transfer a call to another Extension: 17
To transfer a call to an external number: 18
To make an external consultation call: 18
Deflecting calls 18
To deflect a call ringing at your Extension: 18
To F orward a call ringing at your Extension to Voicemail: 18
Diverting calls 19
To divert all calls from your Extension: 19
To divert your calls to you while you are at another Extension: 19
To divert calls when your Extension is busy: 20
To cancel a Divert on Busy diversion: 20
To divert calls when your Extension does not answer: 20
To cancel a Divert on No Answer diversion: 21
Group Divert 21
Setting a group divert from a system phone 21
Cancel group divert from system phone 21
Group Divert from standard phones 21
Holding conference calls 22
To hold an Internal Conference: 22
To hold an External Conference: 22
Using your Featurephone with a headset 22
To make an internal or external call when using a headset: 22
To clear down (end) a call when using headset: 22
To answer a call when using a headset: 22
Using a standard telephone 23
Feature access codes list 23
Making and answering calls 24
To make an external call: 24
To make an internal call: 24
To answer a call: 24
Holding and transferring calls 24
To place a call on hold: 24
To transfer a call: 24
To make an external consultation call: 24
Programming and dialling speed dial numbers 25
To programme a Personal Speed Dial number: 25
To dial a Personal Speed Dial number: 25
To dial a System Speed Dial number: 25
Additional call features 26
Redial 26
To redial the last external number dialled: 26
Saved Number Redial 26
Call Pick-up 26
To pick up a call ringing at another Extension in your Group: 26
To pick up an external incoming call: 26
Ring Back 26
To have a busy Extension call you back when it becomes free: 27
To receive an exchange Line as soon as one is available: 27
Camp on Busy 27
Call Waiting from another Extension 27
To present a busy Extension with a Call Waiting tone: 27
To accept a waiting call: 27
Call Waiting from External Calls 27
Call Park 28
To park and retrieve a call: 28
Operator Services 28
To call the operator: 28
To Intrude on a Line-to-Line call: 28
System Speed Dial list 28
To add or delete a System Speed Dial number: 29
To dial a System Speed Dial number: 29
Setting ‘Display’ Messages 29
To set a message to be displayed to internal callers: 29
To cancel a ‘Display’ Message: 30
Displaying caller numbers and routing calls 30
How a caller number is displayed at your Extension: 31
To set up your system to display caller numbers received on Analogue lines
(CDS service): 31
To associate a caller number with a name, and route its calls to an extension: 31
Storing and redialling caller numbers (CLI Store) 32
To examine and redial stored caller numbers: 32
To programme the CLI Store to store all calls or unanswered calls only: 33
To set up Extensions with an individual CLI Store: 33
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Paging 33
To programme an extension for use with a Public Address amplifier: 34
To make an announcement over a Public Address system: 34
To respond to a page over the PA system: 34
To make an announcement over the speakers of all Featurephones: 34
To make an announcement over the speakers of all Featurephones and the PA: 35
To make a call over the speaker of another Featurephone: 35
To answer a Voice Call at your Extension: 35
To protect Featurephones against Announcements and Voice Calls: 35
To prevent Extensions from using the Public Address system: 35
Manager/Secretary 36
To set up Manager/Secretary combinations: 36
To programme a key to answer the Manager’s calls: 36
To dedicate an exchange Line to a Manager’s Extension: 37
To programme a key to page the Secretary’s Extension directly: 37
To programme a key to call the Secretary’s Extension directly: 37
To divert calls to a Secretary: 37
Least Cost Routing 38
To set up codes to allow calls to be routed on specific Lines or networks: 38
To route a call using the Least Cost Routing feature: 39
Sending a Forward Recall while on a call 39
To send a Forward Recall signal to an exchange or a PABX: 39
Account Codes 39
To set up the Account Code operation: 39
Entering Account Codes – Optional mode 40
Entering Account Codes – Forced mode 40
PABX Mode 41
Line appearances on Featurephone keys. 41
Making external calls when in PABX mode 41
Incoming Calls In PABX mode of Operation. 41
Call answered 41
Call Placed on Hold 41
Extension set-up options 42
Customising your Featurephone 42
To turn on Automatic answer mode: 42
To program a feature onto a Programmable Key on your Extension: 42
To turn on Headset Mode: 42
To set a ringing tone on your Featurephone: 43
To set the ‘Display’ contrast on your Featurephone: 43
To enter system programming: 43
Background music 44
Do Not Disturb 44
To set Do Not Disturb on your Extension: 44
To cancel Do Not Disturb on your Extension: 44
Extension Lock 44
To lock your Extension 44
To unlock your Extension: 45
To make a call from a locked Extension: 45
To change your Extension Lock Password: 45
To examine Extension Lock Passwords: 45
Call Waiting tone protection 46
To programme an extension to receive Call Waiting tones: 46
To protect an individual call from Call Waiting tones: 46
Reminder Call 46
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To set your Extension to give you a Reminder Call at a given time: 46
To review and cancel a Reminder Call: 46
Extension Reset 47
To reset your Featurephone: 47
Incoming call handling on the BT Versatility 48
General 48
Incoming Calls to Individual Extensions 48
Incoming Calls to a Ring Group 48
Incoming Calls to a Hunt Group 48
Group Programming 49
Associating Lines with Groups or Extensions for Incoming Ringing 49
Fax Line/Extension 50
Restricting outgoing calls 50
To restrict an extension from accessing a particular exchange Line: 50
To programme exchange lines to be used for incoming calls only: 50
Outgoing Groups 51
To programme Lines into groups for access using the codes 9, 760 - 769: 51
Day Service/Night Service 51
To set the automatic start and end times for Night Service: 51
To manually turn on Night Service: 51
To have Night Service remain on over weekends: 52
Setting the time and date 52
To set the time and date on the system: 52
Hold options 53
To supply music, tone or silence to callers on hold: 53
Hot Line 53
To have an extension dial a number automatically, when the handset is lifted: 53
Assigning Extension names 54
To assign a name to an extension: 54
Class of Service 54
To set up Class of Service access tables: 55
To restrict Extension outgoing calls during the day: 55
To restrict Extension outgoing calls during the night: 55
To allow Extensions use System Speed Dials overriding call restrictions: 56
Power failure options 57
To provide battery backup: 57
Battery Alarm 57
To make outgoing calls following a power failure: 57
Connecting the battery 57
Using Voicemail and other voice services 58
Courtesy Service 58
To have callers automatically receive a Courtesy greeting: 58
To change the ringing time before calls receive the Courtesy greeting: 59
To have callers receive a customised Courtesy greeting: 59
To record a customised Courtesy greeting: 59
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Voicemail 59
Voicemail common parameters 59
Voicemail Capacity 60
To turn on your Voice Mailbox: 60
To access your Voice Mailbox: 61
To retrieve messages left in your Voice Mailbox: 61
Forward a message from a system phone Extension 61
To automatically call the sender of a message 61
To record your own Voice Mailbox greeting: 62
To replay the Voice Mailbox greeting: 62
Transferring calls to Voice Boxes 62
To retrieve your Voice Mailbox messages remotely: 62
To monitor/pick-up callers as they speak to your Voice Mailbox: 63
To change your Voicemail Password: 64
Group mail boxes 64
To check all Voicemail Passwords: 64
To operate Voicemail from a standard telephone: 64
System Voicemail box 65
To turn the System Voicemail box on and off: 66
To programme Lines to be answered by the System Voicemail box: 66
To change the greeting on the System Voicemail box: 66
To set the time a call will ring before the System Voicemail box answers: 67
To retrieve messages left on the System Voicemail box: 67
To retrieve System Voicemail box messages remotely: 67
Auto-attendant 67
To have an Auto-attendant answer calls and allow Extension access: 68
To customise the Auto-attendant message: 68
Programming additional system options 69
Using a Door Intercom 69
To set up a Door Intercom on your System: 69
To set up which Extensions the Door Intercom will ring: 69
Answering a Door Intercom call: 69
To open a door using the Doorstrike: 70
To programme which Extensions can operate the Doorstrike: 70
Call Logging 71
To enable/disable Call Logging: 71
To prevent calls from individual Extensions being logged: 72
To set the call logging interface speed for connecting a Printer or PC: 72
External diversion Options 72
Operation with a parent PABX 73
To programme PABX Access digits: 73
Miscellaneous system configuration options 74
To change the Programming Extension: 74
To change the System Programming Password: 74
To configure unequipped Line interfaces: 74
To configure disconnected Extensions: 75
To examine system passwords: 75
To configure Line Key Lights: 75
To prohibit trunk-to-trunk calls on an extension: 76
To move a faulty Extension: 76
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To Change ringing from 25 to 50 Hz 76
Inverting ringing cadences 76
Flexible numbering 77
To configure Analogue Lines: 79
To programme Loop Calling on Analogue system Lines: 79
Programming Guarded Clear: 79
Programming CDS Detection: 80
Programming Tone Dialling: 80
Programming Disable dialtone Detect: 80
To set system timers: 81
To reset your system: 82
Setting up and using ISDN 83
Multiple Subscriber Numbering (MSN)/Direct Dialling In (DDI) 83
To programme DDI numbers with names and have them ring Extensions: 84
To programme MSN numbers with names and have them ring Extensions: 84
Multiple Call Handling 84
Calling Line Identity (CLI) services 85
To prevent your number being sent on an individual call: 85
To prevent numbers being sent on all Extension calls: 85
To prevent numbers being sent when answering a call on all Extensions: 86
To programme Extensions to have a minimum 3.1kHz bandwidth: 86
Tele-secretary 86
To allow an extension see who an incoming call is for: 87
Network Deflect 87
Using ISDN to the desktop 87
Configuring ISDN on your system 88
To access ISDN configuration options: 88
To configure ISDN Accesses as Point-to-Point or Point-to-Multipoint: 88
To configure ISDN Accesses as T or S interfaces: 88
To configure an ISDN Access to work with a PABX: 88
Accept on Busy: 89
To configure ISDN Accesses with a Directory MSN: 89
To programme MSNs to ignore: 89
Call Deflection: 89
Programming reference 90
Individual Extension programming options 90
Accessing system programming options 92
System settings options 93
Extensions settings options 96
Lines settings options 98
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Introduction to your BT Versatility system
System description
• The BT Versatility is an Integrated Communications System supporting all your
voice call needs and also provides an Integrated Data Solution which allows multiple
simultaneous Internet sessions.
• The BT Versatility can accommodate up to 8 Analogue Lines, or 4 Digital Lines,
or a combination of both, and up to 32 Extensions.
• The BT Versatility is modular in construction. It is upgraded by adding various
system modules.
• The BT Versatility has a simple-to-use menu-driven interface.
• The BT Versatility is a hybrid PABX/key-system.
• The BT Versatility has an Optional Internet Module providing seamless multiple
Internet sessions.
• The BT Versatility can operate with System Featurephones, standard Tone
Telephones, or approved ISDN devices.
• Two Featurephone types are provided. The V8, which has 8 line keys,
and the V16, which has 16 line keys. An Expansion Module can be used with
the V16 Featurephone providing an additional 32 keys.
• The BT Versatility has remote access and maintenance capability.
The BT Versatility’s modular design allows it to grow as you grow. No matter what size
system you start with, you can expand up to the maximum capacity. The base system
includes either two or four lines and allows up to eight extensions to be connected.
The lines can be either Analogue or ISDN Basic Rate or a combination of both.
The system Featurephone has a large display area that features an intuitive menu-driven
interface. Display Keys activate the facilities that are shown on the Display. It is not
necessary to dial any feature codes when using the Featurephone. This makes the
system easy to use and saves you time.
The BT Versatility is extremely flexible. You have the choice of operating the system as
either a key system:
• where all users have direct access to all lines for making and receiving calls
• as a PABX with all calls being answered by an operator console
• or as a hybrid combination of both.
You can choose to use system Featurephones or standard telephones at each extension,
and you can change the set combination at any time. A Door Intercom is available that
can be programmed to ring at any extension, and a Doorstrike output is also provided.
A Long-line Extension, a Central Bell or external Music-on-Hold may also be used by
installing an Options Module.
The BT Versatility is easy to install and maintain. BT can diagnose and programme
your system remotely. The system can also be configured to report alarms to your
BT Maintenance Centre.
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System options
The following table details the various system options available.
Option Capacity Notes
Analogue Lines 8
Digital Lines (2 ISDN Lines per Access) 4
8 Lines total
ADSL Interface 1 Via 10 base T interface on the
Internet Module
ISDN S-bus interfaces 4 8 ISDN Basic Rate interfaces total
Internal LAN 10/100 Base T 4 Port Supplied on the Internet Module
switched hub
Featurephones 32
Standard telephones 32+1 external 32 extensions plus one external
extension extension
Hybrid Extensions – Featurephone or standard telephone 32
ISDN devices (connected to S-bus interfaces) 32 8 per interface
Programming Extension (via standard Featurephone) 1 Extension 20 (default)
Operator Extension 1 Extension 20
Long-line Extension 1 On the Options module
Headset operation Yes
Door Intercom 1
Door Open All Extensions
Public Address Yes
Central Bell Yes On the Options Module
Outgoing (Line) Groups 11
Extension Groups 20 A total of 20 extension groups
Hunt Groups is available
Incoming Ringing Groups
Courtesy Service Yes
Extension Voice Mailboxes 32
Phantom Voice Boxes 10
Group Voice Boxes 20 Optional Voice Module must
Customised Courtesy Service Yes be equipped
System Voicemail box Service Yes
Auto-attendant Service Yes
Speed Dial – Common 500
Speed Dial – Personal 30
Classes of Service (Call Restriction) 6 classes 4 Tables of codes
Conference Calls 3 participants
2 external
Call Logging Yes
Internal/External Music On Hold sources Yes External MOH – optional Voice
Module must be equipped
Battery Backup Unit Yes
PABX operation Yes
Remote maintenance and programming Yes
Remote diagnostics Yes
BT Contact Details
BT Versatility Help Desk 0870 240 8377.
BT Service 0800 800 154.
For information on obtaining additional Featurephones or system options,
please call BT Sales on 0800 800 152.
These numbers are pre-programmed and can be accessed under the
Directory key on the Featurephones.
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Using this handbook
This Owner’s Handbook is your guide to using the BT Versatility system and its features,
with either a Featurephone or a standard telephone. It also explains how to programme
system settings using your Featurephone.
In describing the various system features dialling codes are given which you use with a
standard telephone to activate the features. (If you wish, you can also use these codes
from a Featurephone).
Read the section ‘Introducing the Featurephones’ on page 10 to understand how to
operate the menus and use the other features of your system Featurephone.
To get up and running, read the section ‘Getting started – basic call features’ on page 16.
If you are using a standard telephone, read the section ‘Using a standard telephone’ on
page 23.
When you are ready to use additional call features, refer to the section ‘Additional call
features’ on page 26.
The section ‘Extension set-up options’ on page 42 details information on how to set up
your Featurephone to suit your individual needs in the sub-section ‘Customising your
Featurephone’.
System set-up options that relate to call features are included in the above sections.
Refer to the section ‘Miscellaneous system configuration options’ on page 74 for
additional system configuration options, including how to programme which extensions
ring on incoming calls, how to set Day and Night Service etc.
To control which numbers system users may dial, refer to ‘Class of Service’ on page 54.
Your BT Versatility may be equipped with a Voice Module, in which case a number of
powerful Voice Services are available. These ser vices include: Courtesy Service, Voice
Mailboxes, System Voicemail box and an Auto-attendant Service. Details are given in
‘Using voicemail and other voice services’ on page 58. (Note: Use of the standard
Courtesy Service greeting does not require a Voice Module to be fitted).
‘Programming additional system options’ on page 69 covers miscellaneous system
programming options.
If you have equipped your system with ISDN access, read ‘Setting up and using ISDN’
on page 83 for details on the features and configuration options.
The ‘Programming Reference’ on page 90 provides an overview of all Extension and
system programming options.
Finally, the ‘Table of Contents’ is the easiest way to find information on a specific topic.
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Introducing the Featurephones
There are two Featurephones the V16 and V8.
Both of the Featurephones are highly featured display telephones for use with your
BT Versatility system.
Both feature a 4-line Display that contains prompts and menus with selectable options.
This unique menu-driven interface makes the system simple to use, and no codes are
needed to programme and activate features.
Both Featurephones are equipped with a Data port, positioned on the left hand side of
the phone. This Data port is used primarily for a modem from a PC to directly connect to
the extension.
System settings are also programmed via a Featurephone using the intuitive menudriven interface, without the need for special codes.
The V8 Featurephone has eight Programmable Keys, which are pre-programmed to
access Exchange Lines, and four Function Keys that group frequently used features.
The V16 Featurephone has sixteen Programmable Keys, which are pre-programmed to
access Exchange Lines, and four Function Keys which group frequently used features.
The V16 can also be equipped with a Expansion Console providing an additional 32
programmable keys
The Featurephone is fully hands-free, so you can make calls, receive calls and use its
features without lifting the handset.
The Featurephones are in diagram format below:
V16 Featurephone (16 Line Keys)
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4 Function Keys:
Programming
Messages
Directories
ISDN
Message waiting/
Ringing indicator
6 Display Keys
16 Programmable
Keys
Volume Keys
Hands-free
and light
Secrecy
Key
Scroll/Edit keysClear KeyNumeric Keypad
Handset
V16 with Expansion Console
To adjust how your Featurephone is mounted
• The desk plinth allows you to mount the Featurephone at two angles.
• The Featurephone may also be wall-mounted. When wall-mounted, the handset
retaining hook must be reversed to ensure the handset can be properly retained.
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V8 Featurephone
32 Programmable keys
Using the Featurephone ‘Display’
The Featurephone’s Display presents various prompts and information, and provides
selectable options to the Extension user.
Prompts and information
• Prompts tell you what action to take, or warn of an incorrect action. For example, an
attempt to access the system programming menus from the wrong Extension will
result in the prompt ‘Programming refused’.
• When your Featurephone is not in use, its Display shows the time and date on the top
line. To set the time and date, see page 52.
• When you dial an external number, the Display shows the digits as they are dialled.
The call duration is also displayed.
• When you make an internal call, the Extension number you dial is displayed. If the
Extension has been programmed with a name, the name is displayed. The call duration
is also displayed.
• You can leave a message on your Featurephone Display, which will also be seen by
other Featurephone users who call your Extension. (See ‘Display a Message To
Internal Callers’ on page 29.)
• You can display caller numbers, (or names) on your Featurephone display. (See page 29.)
• The duration of external calls is displayed on the top line of the Display.
Menus
When the Featurephone is idle, the Idle Menu is presented containing a large number of
options displayed in groups of three. This menu, showing the first three options, is
shown below. (Use Scroll Keys below Display to scroll up and down).
If you are on a call or operating a feature, the menu changes to offer only those options
relevant to what you are doing. Also, when features such as Extension Lock are set, the
first prompt on the ‘Display’ becomes the option to cancel the activated feature.
When activating certain features it is necessary to select the Extensions on which you
wish to activate the feature. In this case the Extension Menu lists all the Extensions
connected to the system. Similarly, a Line Menu may be presented listing all the
Analogue Lines and ISDN Accesses connected to the system.
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Using the ‘Display’ Keys to select menu options
The six Display Keys, located on each side of the Display, are pressed to select the
menu option shown alongside on the Display. This will either activate a feature, cause
another menu to be displayed, or select items from a list.
When selecting from a displayed list, (e.g. Extensions from the Extension Menu),
selected items will be denoted by a next to the item. Unselected items will be denoted
by a next to it. Selecting an item with a alongside causes the item to be selected
and the symbol to change to , and vice versa.
Using the Scroll Keys
The Scroll Keys are located under the Display and are used to scroll up and down
through the Display options as well as back and forward when text is being entered.
When the Scroll Down Key is pressed while scrolling through the Display options
the next three available choices are shown. Conversely, pressing the Scroll Up Key
will take you back up the Display to the previous choice.
Using the Clear Key ‘C’
If you press the Clear Key C for 2 seconds when on a call it will clear the call down.
When you are scrolling through menus pressing the C key steps back to the previous
level menu.
If you are entering digits before lifting the handset, or entering text, pressing the C key
deletes the last digit on the display.
Using the Keypad
The Keypad can be used to enter digits when dialling or text when programming names
or messages.
How to enter text when programming names or messages
• Press 2 once for A, twice for B, and so on. (Pressing 2 continuously loops through
ABCabc2). Press 3 once for D, twice for E, three times for F, and so on.
• Selecting a different key moves the cursor on automatically to the next location. If the
next letter is on the same key you can either wait for two seconds for the cursor to
move on or press the right Scroll Key to move to the next location. Pressing 1 or 0 and
waiting two seconds gives a blank space.
• Pressing the Clear Key C deletes the last letter on the display.
• You can use the scroll Keys to move back and for ward through the text
A maximum of ten characters per name, including spaces, can be entered.
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Using the Programmable Keys/Line Keys
There are eight Programmable Keys on the V8 Featurephone, 16 on the V16
Featurephone and 32 on the Expansion Console. The keys on the Featurephones are preprogrammed as Line Keys. Each Line Key is associated with a ‘Line’, the first key with
Line 1 etc., (provided the system has lines equipped). Pressing Line Key 1 selects Line 1,
returning a dial tone and allowing you to dial an external telephone number. The Line
Keys incorporate a light, which is lit on all Featurephones when the associated Line is
selected. The light is green on the Featurephone using the Line and red on all other
Featurephones. When a call on a line is put on hold the associated Line Key light flashes
on all Featurephones, (unless the system programming is changed from the default as
detailed on page 75).
By default, Programmable Keys select available lines on the system. Should you wish to
allocate alternative functions to these keys this can be facilitated using Key
Programming. (See page 42).
Using the Hands-free Key
You can use the Hands-free Key to have a conversation without having to lift the handset.
Press the Hands-free Key to go off-hook, as if the handset were lifted with the
Featurephone speaker and microphone replacing the handset. Pressing the key again
goes back on-hook, as if the handset were replaced.
You may also use the Featurephone with a headset. (See: ‘Using your Featurephone
with a headset’ on Page 22).
The Hands-free key has a red light, which is lit whenever the Hands-free Key has been
pressed to go off-hook or to turn on the speaker.
Note: Pressing the Hands-free Key at any time during programming exits the programming menus and
returns the Display to the Idle Menu.
Using the Volume Key
• To adjust the speaker volume, press the Volume Key when in Hands-free Mode.
• To adjust the handset receiver volume, press the Volume Key when in Handset Mode.
• To adjust the ringing volume, press the Volume Key when the Featurephone is ringing.
Note: The Volume level increases/decreases by one step for every press of the Volume Key.
Using the Secrecy Key
The Secrecy Key can be pressed when you are using the handset or in Hands-free Mode.
When pressed, the other person on the call cannot hear you. The Secrecy Key has a red
light, which is lit when Secrecy is active.
The Ringing/Message Waiting Light
There is a red light on the top right-hand corner of the Featurephone. This light flashes
when there is an incoming call. It also lights up when a voice message has been left in
your Voice Mailbox.
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Using the Function Keys
There are four Function Keys located directly above the Featurephone Display.
Particular features are grouped under these keys, as follows:
Programme : This key accesses the options available to customise your
Featurephone settings. It also accesses system programming from the Programming
Extension only. (See page 42 for ‘Customising your Featurephone’ and page 43 for
system programming access).
Message : This key accesses Voicemail and Display Messaging features. (See page
59 for Voicemail and page 29 for Display Messaging).
Directory : This key allows you to programme and dial numbers in the System and
Personal Speed Dial lists, and also allows convenient dialling of the BT Service, Sales
and Help Desk telephone numbers. (See page 25 for Speed Dial lists).
ISDN : This key accesses ISDN ser vices.
Expansion Console Extensions
Up to 8 of the V16 Featurephone Extensions can be equipped with Expansion Consoles.
• From the Programming Extension, press the Programme Key .
• Press the Scroll Down Key until ‘System programming’ is displayed.
• Select ‘System programming’.
• Enter the System Programming Password and select ‘Extensions'.
• Press the Scroll Down Key until ‘Expansion Console Extensions’ is shown.
• Select ‘Expansion Console Extensions’.
• Select those Extensions which are to be equipped with Expansion Consoles
Up to eight extensions may be selected.
A Power supply is used to provide the additional power needed for the additional 32
keys.
Backlit ‘Display’
The V16 Featurephone can be backlit when the phone is being used. The additional
Power supply must be used to Backlight the phone.
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Getting started – basic call features
Making and answering calls
To make an external call
• Lift the handset and select a free Line in one of the following ways:
• Press the Line Key 1 for Line 1, Line Key 2 for Line 2, and so on. (This is applicable
only if the Programmable Keys are programmed as Line Keys, which is the default
programming).
• Dial 9, (to select a Line from Outgoing Group 1).
• Dial 760 – 769, (to select a Line from Outgoing Groups 2 to 11 respectively).
• Dial the telephone number you require. Digits are sent to line as they are dialled.
Note: If you do not lift the handset then you may enter digits in Pre-dial mode, digits will not be sent for
processing until you either lift the handset, press the Hands-free key, or select ‘Dial’ from the Display. You
can edit the number you have entered prior to sending to the line, by using the left-hand Keypad ‘Edit Key’,
located below the keypad.
Note: If you are entering an external number in Pre-dial mode, enter 9, 760 - 769 to have a line selected
when you send the digits for processing.
To make an internal call
You can place an internal call in one of the following ways:
• Select the ‘Internal Call’ option on the Display and select the desired Extension from
the list.
• Dial the Extension number (20 – 51 or 52 for the External extension) and select
‘Dial’.
• Lift the handset and dial the Extension number.
The Display will show the Extension number, or, if programmed, the Extension name.
From a standard telephone, go off-hook and dial the Extension number.
To call an extension group
You can call any of the 20 extension groups in one of the following ways:
• Select the ‘Internal call’ option on the Display and select the desired group from the
group list which is located under ‘Other’
• Dial the Group number (180 – 199) and select ‘Send digits’.
• Lift the handset and dial the Extension group number.
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To make a Speed Dial call
You have access to a Personal Speed Dial list of up to 30 numbers, and a System Speed
Dial List of up to five hundred numbers. Refer to page 25 for how to add numbers to
your Personal Speed Dial list and page 29 to add numbers to the System Speed Dial list.
• Press the Directory Key
• Select ‘Personal Speed Dial’ to access your Personal Speed Dial list, and ‘System Speed
Dial’ to access the System Speed Dial list.
• Select the number or name you wish to dial. Use the Scroll Down Key to move
down the list. A line will automatically be selected and the number dialled.
• In the System Speed Dial List you can enter a letter to assist in faster location of names.
To answer a call
When the Featurephone rings, you can do one of the following:
• Select ‘Answer the call’ on the Display.
• Lift the handset.
• Press the Hands-free Key.
From a standard telephone, lift the handset.
Reseize
The Reseize option is displayed when dialling an external call and when an external call
is answered. If Reseize is selected the current call is released and the line is re-seized
presenting external dial tone.
Holding and transferring calls
To place an external call on hold
• While on the call, select ‘System hold’ on the Display.
• To retrieve the call, select ‘Return to line’ on the Display, or press its Line Key.
Note: If an extension has two calls on system hold, selecting ‘Return to line’ will return the Extension to the
first call that was put on hold.
To transfer a call to another Extension
• While on the call, select ‘Internal Transfer’ on the Display.
• Select the desired Extension from the Extension list presented on the Display, or dial
the Extension number.
• Select ‘Transfer’ or replace the handset, to transfer the call.
Note: You can transfer a call to an extension when the Extension has answered, while ringing the Extension,
or while the busy tone is being received from the Extension.
From a standard telephone, press the Recall (R) key on the telephone and dial the
Extension number. To transfer the call, replace the handset.
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To transfer a call to an external number
• While on the call, press the Scroll Down Key until ‘External transfer’ is displayed.
• Select ‘External transfer’.
• Select a free Line and dial the number.
• When the call is answered, press ‘Transfer’.
Note: Transferring an external call to an external number ties up two exchange lines. Such calls are called
trunk-to-trunk calls.
To make an external consultation call
While on an external call you can contact another external number to make an enquiry,
as follows:
• Press the Scroll Down Key until ‘External Consultation’ is displayed.
• Select the ‘External Consultation’ option on the Display.
• Select a Free Line and dial the number.
• When the call is answered, you can go back and forth between both calls. Select the
‘Return and hold’ option on the Display each time you want to swap to the other call.
Deflecting calls
This allows you to divert a call that is ringing at your Featurephone.
To deflect a call ringing at your Extension
• When a call is ringing at your Featurephone, select ‘Deflect the call’ on the Display.
• Select a free Extension from the Extension List presented on the Display. The call is
presented to the selected Extension and stops ringing at your Featurephone. If you
attempt to deflect a call to an unavailable Extension it will continue ringing.
To forward a call ringing at your Extension to Voicemail
• When a call is ringing at your Featurephone select ‘Deflect to Voicemail’ on the
Display. The call is deflected to your personal voice box.
• The call is deflected to the Group Voice Box if the call is a group call. If the Voicemail
is busy the call continues to ring at your Featurephone.
Note: For information on setting up and using a Voice Mailbox refer to page 59.
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Diverting calls
To divert all calls from your Extension
Before you leave your Extension, you can divert all your calls to ring at another
Extension. Alternatively, you can divert all external calls presented to your Extension to
an external number.
• From the Idle Menu, press the Scroll Down Key until ‘Divert’ is displayed.
• Select ‘Divert’.
• Select ‘Divert All Calls’.
• Enter an internal number if you want to divert all your calls to another Extension.
• Enter 9 followed by an external number if you want to divert external calls to an
external number.
• Divert will be ignored for internal calls. For internal calls the phone will ring (only if
External diversion is set to the ‘External calls only’ option).
• If your extension is allocated a voice box select ‘Divert to VM’
• Select ‘Confirm’. (Only appears if destination is an external number).
Security Warning: It is possible that an extension may misuse the External Divert facility. The default
setting is that no extension is allowed to set the facility.
Note: Once set the Idle Menu will show the option ‘Cancel Divert’. To cancel the diversion, select
‘Cancel Divert’.
Note: Broken tone will be heard at your Extension until all call diversion is cancelled.
Note: You cannot divert to an extension that has the ‘Do Not Disturb’ feature set.
Note: Diverting an external call to an external number ties up two exchange lines. Such calls are called
trunk-to-trunk calls.
If you have ISDN lines on the switch and subscribe to the Network service ‘Call
Deflection’ the divert will take effect on the BT Network. This has the advantage of no
line being busy on the switch when the Divert is activated.
From a standard telephone, the code to set and cancel the diversion is 732.
To divert your calls to you while you are at another Extension
The ‘Follow Me’ feature allows you to set a call divert to another Extension after you
have left your Extension.
• From the Featurephone answering the calls, press the Scroll Down Key until
‘Divert’ is displayed.
• Select ‘Divert’.
• Select ‘Follow me’. You will be prompted to enter your Extension number and your
Extension Lock Password. (Default Password is 123). Once these details are entered
the diversion is activated.
Note: Once set the Idle Menu on your own Extension will show the option ‘Cancel Divert’. To cancel the
‘Follow Me’ diversion, select ‘Cancel Divert’.
Note: ‘Follow Me’ will not divert a call from an extension, if the call has been previously diverted by
‘Follow Me’ to that Extension.
From a standard telephone, the code is 735.
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To divert calls when your Extension is busy
The ‘Divert On Busy’ feature allows you to divert all your calls to ring at another
Extension if your Extension is busy (engaged). Alternatively, you can divert all external
calls to an external number if your extension is busy. In this case, internal calls will not
be diverted but will be given the busy tone.
• From the Idle Menu, press the Scroll Down Key until ‘Divert’ is displayed.
• Select ‘Divert’.
• Select ‘Divert when busy’.
• Enter an internal number if you want to divert all your calls to another extension.
• Enter 9 followed by an external number if you want to divert calls to an external
number. A programming option is available to allow both internal and external calls
(or external calls only) to be diverted externally.
• Select ‘Confirm’ to accept the number.
To set a ‘Divert on Busy’ from a standard telephone the code is 733 followed by the
destination number.
Security Warning: It is possible that an extension may misuse the External Divert facility. The default
setting is that no extension is allowed to set the facility.
Note: When ‘Divert On Busy’ is enabled on an extension to divert to an external number, external incoming
calls will divert but internal calls will not.
Note: Diverting an external call to an external number ties up two exchange lines. Such calls are called
trunk-to-trunk calls.
Note: If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network Service) the divert
will take effect on the BT Network. No line is busy on the switch when the Diver t is activated.
To cancel a Divert on Busy diversion
• From the Idle Menu, select ‘Divert’.
• Select ‘Divert when busy’. The diversion is automatically cancelled and the Display
returns to the Idle Menu.
From a standard telephone, the code is 733.
To divert calls when your Extension does not answer
The ‘Divert On No Answer’ allows you to divert all your calls to ring at another Extension
if there is no answer at your Extension after four rings. Alternatively, you can divert all
external calls to an external number if your Extension has not answered after four rings.
In this case, internal calls will not be diverted but will continue to ring your Extension.
• From the Idle Menu, press the Scroll Down Key until ‘Divert’ is displayed.
• Select ‘Divert’.
• Select ‘Divert on no answer’.
• Enter an internal number if you want to divert all your calls to another Extension.
• Enter 9 followed by an external number if you want to divert external calls to an
external number.
• Press ‘Confirm’ to accept the number.
To set a ‘Divert On No Answer’ from a standard telephone the code is 734 followed by
the destination number.
Security Warning: It is possible that an extension may misuse the External Divert facility. The default
setting is that no extension is allowed to set the facility.
Note: If ‘Divert On No Answer’ is enabled on an extension to divert to an external number, external
incoming calls will divert, but internal calls will not.
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Note: Diverting an external call to an external number ties up two exchange lines. Such calls are called
trunk-to-trunk calls.
Note: If you have ISDN lines on the switch and subscribe to ‘Call Deflection’ (a Network Service) the divert
will take effect on the BT Network. This has the advantage of no line being busy on the switch when the
Divert is activated.
To cancel a Divert on No Answer diversion
• From the Idle Menu, press the Scroll Down Key until ‘Divert’ is displayed
• Select ‘Divert’.
• Select ‘Divert on no answer’. The diversion is automatically cancelled and the Display
returns to the Idle Menu.
From a standard telephone, the code is 734.
Group Divert
This feature allows any Extension within a group to set a divert for that group. When a
divert for the group is set any call for that group will be diverted. Calls to individual
extensions in the Group are not diverted.
Setting a group divert from a system phone
• From the Idle Menu, press the Scroll Down Key until ‘Group Divert’ is displayed
• Select ‘Group Divert’.
• Select the Group (The Extension may be in more than one Group)
• Select the Option required and enter the destination number.
• Select ‘Divert to VM’ to divert the calls to the Group Voice Box.
Note: The Group must be allocated a Voice Box for this option to be presented. Go to page 65.
Note: If an extension, which is not in the group, attempts to set or cancel a divert for that group then
‘Invalid’ will be returned.
Security Warning: It is possible that an extension may misuse the External Divert facility.
Cancel group divert from system phone
If ‘All Call Divert’ is set for a ‘Group All’ the Featurephones in the group have the prompt
‘Cancel Group Divert’ on their displays.
• Press the “Cancel Group Divert” option
• The display will show the groups associated with the extension. Select the required Group
• Select the divert type to be cancelled.
Group Divert from standard phones
To set a group divert dial the Group Divert Code followed by the Group number (180 – 199).
The Codes from a standard phone for Group Divert are:
• 792 Group Divert All Calls
• 793 Group ‘Divert On Busy’
• 794 Group ‘Divert On No Answer’
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Holding conference calls
This feature allows you to hold a three-way conversation between three Extensions, or
between two extensions and an Exchange Line, or between two exchange Lines and an
extension.
To hold an Internal Conference
• When on a call, press the Scroll Down Key until ‘Internal Conference’ is displayed.
• Select ‘Internal conference’.
• Select the Extension to be included in the conference.
• When the Extension answers, select ‘Conference’ on the Display.
To hold an External Conference
• When on a call, press the Scroll Down Key until ‘External Conference’ is displayed.
• Select ‘External conference’.
• Select a free Line and dial the external number.
• When the call is answered, select ‘Conference’ on the Display.
Note: An external conference call ties up two exchange lines. Such calls are called trunk-to-trunk calls.
Note: At the start of a conference call a single tone is presented to all parties to indicate that the call is a
conference call.
From a standard telephone, press R when on a call, place the second call and when it is
answered, dial R3.
Using your Featurephone with a headset
Your Featurephone is equipped with a socket for a Headset. When you plug the headset
into the socket a prompt ‘Headset On’ is presented on the display.
Select ‘Headset On’. The phone is now programmed to operate with a headset.
‘Headset Off’ is now displayed to allow you to revert to handset mode.
To make an internal or external call when using a headset
• Press the Hands-free Key and dial your calls in the normal way.
To clear down (end) a call when using headset
• Press the Hands-free Key.
To answer a call when using a headset
• Select the ‘Answer the call’ option on the Display, or press the Hands-free Key.
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Using a standard telephone
Feature access codes list
You may access the wide range of BT Versatility features with a standard telephone.
To use a feature, dial the appropriate code from the list below.
(In the table, R means the Recall Key).
If your telephone is equipped with memory keys you may programme feature codes onto
the keys – refer to your telephone user guide for instructions.
Feature Code Feature Code
PA – answer 717
PA announcement 720
Page – Featurephones 716
Page All 795
Park R712
Phantom Mail Box numbers 100 -109
Pick up parked call 712
Recorded messages – retrieving 711
Redial 77
Reminder Call 718
Reminder Call cancel 718*
Reset telephone 739
Return and hold in Two Call handling R2
Return and release in Two Call handling R1
Ring Back R5
S
0
Bus Extensions
First S
0
Bus numbering 110 – 117
Second S
0
Bus numbering 120 – 127
Third S
0
Bus numbering 130 – 137
Fourth S
0
Bus numbering 140 – 147
Saved Number Redial 781-785
Speed Dial – accessing personal 74
numbers (01 -30)
Speed Dial – accessing system 8001numbers 8500
Speed Dial – programming personal 75
numbers (01 -30)
System Voicemail Box on/off 737
Voice call (to page an individual
Featurephone) 715
Voice Mailbox number 710
Note: To activate a Voice Mailbox you invoke a divert facility to Extension 710.
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Account Codes 791
Call Pick-up (incoming calls only) 726
Call Pick-up Group (all calls) 727
Call Waiting Tone Protection 725 (R725)
CLIR activation 724
Conference R3
‘Display’ Messages 729 (1 - 8)
Divert All 732 xx
Divert on Busy 733 xx
Divert on No Answer 734 xx
Do Not Disturb – set/cancel (Not available 736
to extension 20, Operator position)
Door Open 731 (R731)
Extension Groups 180-199
Extension Lock – change code 714 xx
Extension Lock – lock/unlock 713 xx
Extensions 20-51
External Call Hold R
External Extension 52
Follow Me 735
(Password) xx
Forced Call Waiting R8
Forward Recall R722
Group divert All Calls 792
Group Divert on Busy 793
Group Divert on No Answer 794
Internal Call Waiting R8
Keypad protocol 728
Line Access – Group 1 9
Line Access – Groups 2–11 760 - 769
Log in/Log out of hunt groups 723
Night Service (Extension service 20) 738
Operator/Extension 20 0
Making and answering calls
To make an external call
• Lift the handset, or use a Hands-free Key, if available on your telephone.
• Obtain a free Line in one of the following ways:
• Dial 9, (to select a Line from Outgoing Group 1).
• Dial 760 – 769 (to select a Line from Outgoing Groups 2 – 11 respectively).
• Dial the number you require.
To make an internal call
• Lift the handset, or use a Hands-free Key, if available on your telephone.
• Dial the desired Extension number (20 – 51).
To answer a call
• When the telephone rings, lift the handset, or use a Hands-free Key if available on your
telephone.
Holding and transferring calls
To place a call on hold
• Press the Recall Key (R) on your telephone.
If you replace the handset, you can continue to use your telephone. The held call will
call back within ninety seconds provided your telephone is idle. If you are busy on the
telephone after the ninety seconds the call will ring when the handset is replaced.
To transfer a call
• Press the Recall Key (R) on your telephone.
• Dial the Extension number and replace the handset.
To make an external consultation call
While on an external call you can contact another Extension to make an enquir y, as
follows:
• While on an external call, press the Recall Key (R) on your telephone.
• Dial the Extension number.
• To return to the external call and place the Extension on hold, press R and dial 2.
• To return to the external call and release the Extension press R and wait, or press R
and dial 1.
• To transfer the external call to the Extension replace the handset when talking to the
Extension with the external call on hold.
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Programming and dialling speed dial numbers
If you have a standard telephone, you can programme up to thirty Personal Speed Dial
numbers.
To programme a Personal Speed Dial number
• Lift the handset, or press the Hands-free Key, if available.
• Dial the code 75.
• Enter the location (01 – 30) where you want to store the number.
• Dial the number you want to store.
• Go on-hook.
Note: The line access code, e.g. 9, is not required.
To dial a Personal Speed Dial number
• Lift the handset, or press the Hands-free Key, if available.
• Dial the code 74.
• Dial the location (01 – 30) of the number you wish to access. The number is
automatically dialled.
To dial a System Speed Dial number
• Dial the location code (8001 – 8500) of the number you wish to access. The number is
automatically dialled.
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Additional call features
Redial
Use the Redial feature to redial the external number you most recently dialled. A Line is
selected automatically.
To redial the last external number dialled
• From the Idle Menu, select ‘Redial last number’.
From a standard telephone, the code is 77.
Saved Number Redial
In addition to the Last external number the previous 5 numbers dialled are also stored
and may be redialled.
• From the Idle Menu, select ‘Saved Numbers’.
• Select the number to be dialled.
From a standard telephone the codes are 781 – 785 for saved numbers 2 – 6.
The first saved number is the Last Number Redial code 77.
Call Pick-up
You can group extensions as detailed below
You can pick up any call, internal or external, that is ringing at another Extension
provided both Extensions are programmed in the same Group. See Group Programming
on Page 49.
For Extensions not in your Group you can pick up external but not internal calls.
You can also pick up an external call that is ringing on a Central Bell.
To pick up a call ringing at another Extension in your Group
• From the Idle Menu, select the ‘Call Pick-Up’ option on the Display.
From a standard telephone, the code is 727.
To pick up an external incoming call
• Select ‘External call pick-up’.
Note: This feature will not work for internal calls.
From a standard telephone, the code is 726.
Ring Back
If the Extension you call is busy, use the Ring Back feature to have the Extension call
you back when it becomes free. If you dial for an Exchange Line and no lines are free,
use the Ring Back feature to receive an Exchange Line as soon as one is available.
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To have a busy Extension call you back when it becomes free
• When you have called a busy Extension, select ‘Ring Back’ on the Display.
When the Extension becomes free, your Extension will ring and your Display will
show ‘Ring Back from Extension’.
• Select ‘Answer the Call’ or pick up the handset to ring the Extension.
From a standard telephone, dial R5 when you have called a busy Extension.
To receive an exchange Line as soon as one is available
• When you have dialled for a Line and none are free, select ‘Ring back’ on the Display.
When the Line becomes free, your Extension will ring and your Display will show
‘Ring Back from Line’.
• Select ‘Answer the Call’ or pick up the handset to select a Line.
From a standard telephone dial R5 when you have dialled for a Line and no line is free.
Camp on Busy
‘Camp on Busy’ allows you to have your Extension call a busy Extension as soon as it
becomes free.
• When you call an extension and get a busy (engaged) tone, stay off-hook and when the
called Extension becomes free it will start ringing.
Call Waiting from another Extension
If you get a busy tone, when you call an extension, you can alert the busy Extension that
you wish to contact provided the Extension is not protected against receiving Call
Waiting tones. (See page 46). An audible tone will sound on the called Extension, and the
message ‘Call wait. – Ext xx’ will appear on its Display. Options to accept the call are
offered on the display.
To present a busy Extension with a Call Waiting tone
• Select ‘Waiting tone’ on the Display when a busy tone is returned from an extension.
From a standard telephone, the code is R8.
To accept a waiting call
If another Extension presents you with Call Waiting, this will be indicated on your
Display and you will hear the Call Waiting tone, provided your Extension is not
protected against Call Waiting tones.
• Select one of the options presented on the Display.
Note: If you ignore the Call Waiting tone for a short period the Call Waiting offer is rejected and the calling
telephone is presented with the message ‘Call Waiting Rejected’.
Call Waiting from External Calls
If you are on a call and your Extension is presented with an external call you will hear a
Call Waiting tone provided your Extension is not protected against Call Waiting tones.
The Line the call is on will be indicated on your Display. If you select the second call, by
pressing the line key associated with it, the first call will be automatically released.
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Call Park
The Call Park feature allows you to put an external call on special hold by ‘parking’ it in
the system. Any Extension may then pick up the call.
To park and retrieve a call
• On a Featurephone, select ‘Call Park’ on the Display.
• ‘Pick up park’ is then displayed on the top line on the Display on all Featurephones.
Select this option to retrieve the parked call.
Note: Only one call may be parked in the system. A parked call will recall after three minutes.
On a standard telephone, the code is R712 to park a call, and 712 to retrieve it.
Operator Services
You can choose to use an operator with the BT Versatility hybrid system. For example,
the operator can transfer internal and external callers to internal Extensions.
To call the operator
• Dial the code (0) for the operator’s Extension. The operator’s Extension is Extension
20 by default.
To Intrude on a Line-to-Line call
The Intrude feature is only available from Extension 20, and is used to intrude on a call
involving two lines, that is when an external transfer or external divert has occurred.
When two lines are connected in conversation:
• Select one of the lines by pressing its Line key, or
• Select ‘Intrude’ on the Display.
You will then be connected in a three-way conversation.
System Speed Dial list
You can programme five hundred system speed dial numbers and names. Users of the
system may then access these numbers, provided they are not restricted from dialling
the number because of their Class of Service.
An option is provided to associate the numbers with line groups so that the numbers can
be dialled over particular lines.
For a description of the Class of Service Override facility, see the Call Restrictions
section on page 55. In short, this facility allows an extension to access all system speed
dial numbers, even though the Extension may be restricted from directly dialling a
number depending on Class of Service.
If a number or an incoming call matches a number in the speed dial list, the name in the
list will be displayed.
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To add or delete a System Speed Dial number
• Select the Directory Key .
• Select ‘System Entries.
• You are prompted for a password. Enter the system-programming password 1111
in default.
• Select the location and enter the number.
• When the number is entered, select ‘Confirm’.
• You are then prompted to enter a name. Do one of the following:
• Press ‘Cancel’ if you do not wish to enter a name.
• Enter a name as described on page 13.
• You are then prompted to select a line group. In default all numbers are dialled over
Group 1 which is accessed by dialling 9.
Note: Up to twenty-four digits may be stored in any location. A name of up to ten characters, including
spaces, can be used for each entry.
Note: When programming a speed dial number, you may insert a pause of 1.5 seconds between digits by
selecting ‘Pause’ on the display.
To dial a System Speed Dial number
• Press the Directory Key .
• Select ‘System speed dial’.
• Enter the first letter of the name or scroll through the entries to find the entr y you want.
• When you have selected the number or name you want a free line is automatically
selected and the number is then dialled.
Note: If some numbers are entered without names they are presented at the end of the list.
From a standard telephone, dial one of the System Speed Dial location codes
(8001 – 8500).
Setting ‘Display’ Messages
This feature enables you to leave a Display Message that will be seen by any
Featurephone calling your Extension. You can also set a Display Message on a standard
telephone but you cannot check the content.
To set a message to be displayed to internal callers
• Press the Message Key .
• Select ‘Display Messaging’.
• Select the message to be displayed from the message menu.
• The message menu offers you the choice of eight pre-programmed messages. You can
add extra text to all messages by selecting the ‘Enter data’ option. Message 9 is blank
so you can enter your own message.
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