Bt VERSATILITY BROCHURE

BT Versatility

Quick Reference

BT Versatility

Quick reference user guide

Introduction to your Featurephone

Welcome

The BT Versatility system is a very powerful business communication system
that provides a comprehensive solution for both voice and data needs.

This quick reference guide highlights some of the many voice facilities that
are provided by the system. You can use a Standard Telephone or the
highly featured V8 and V16 BT Versatility Featurephones. This guide helps
you to use both types of phone.

BT Versatility Featurephone

To get the most from your BT Versatility, we recommend that you use the
dedicated BT Versatility Featurephones. To order more featurephones please
contact your Account Manager or call BT Sales FREE on 0800 800 152.

This diagram illustrates the V16 phone which has 16 programmable keys.

Secrecy
Key

Hands-free
and light

Volume
Keys

Voice message­indicating light

4 Function Keys
Programming
Message Retrieval
Speed Dial Lists
Network and ISDN

Scroll /
Edit keys

Clear
Key

Headset
socket

Data
socket

6 Display
Keys

Programmable
keys.
(16 V16 / 8 V8)

1

BT Versatility

Quick reference user guide

How to use your BT Versatility Feature Phones

Phone Setup

To select a different Ringing Tone or Display Contrast

Select ➧
Press the Scroll Down Key
Select ➧ and select a different ringing tone
Select ➧ and select a different level of contrast.

Answering and making calls

Answer a call that is ringing on the Featurephone using the handset

Pick up the handset or
Select ➧ and/or pick up the handset.

Answer a call that is ringing on the Featurephone using hands-free

Select ➧

Make an external call

Pick up the handset
Press the Line Key or Key 9 and Key the number.

Make an internal call

Select ➧
Select ➧ , or
Key the Extension number (20 - 51), and
Pick up handset, or press

Transferring calls

Note: The following instructions assume you are on a call.

Transfer a call to an internal number

Select ➧
Select ➧ and when the call is answered
Select ➧

Transfer an external call to an external number

Select ➧
Select an available Line as indicated by ‘’ and then
Key the external number and when the call is answered
Select ➧

Transfer

External transfer

Transfer

Ext. no.

Internal transfer

Ext. no.

Internal call

Answer the call

Answer the call

Contrast options

Ringing options

Program

BT Versatility

Quick reference user guide

2

Deflecting calls

Note: The following instructions assume that your Extension is ringing.

Deflect a call to another Extension

Select ➧
Select ➧

Deflect a call to your voicemail box

Select ➧

Diverting calls

Divert all calls

Press the Scroll Down Key until ‘Divert’ is displayed.
Select ➧
Select ➧
Key the internal Extension number, or
Key 9 and the target external number, (for incoming
external calls only)
Or press ‘Divert to voicemail’.

Cancel divert all calls

Select ➧

Divert calls when your Extension is busy

Press the Scroll Down Key until ‘Divert’ is displayed.
Select ➧
Select ➧
Key the target Extension number, or
Key 9 and the target external number, (for incoming
external calls only)
Or press ‘Divert to voicemail’.

Cancel divert a call on busy

Press the Scroll Down Key until ‘Divert’ is displayed.
Select ➧
Select ➧ and the diversion is cancelled.

Divert when busy

Divert

Divert when busy

Divert

Cancel divert

Divert all calls

Divert

Deflect to voicemail

Ext. no.

Deflect the call

3

BT Versatility

Quick reference user guide

Divert calls when your Extension does not answer (after four rings)

Press the Scroll Down Key until ‘Divert’ is displayed.
Select ➧
Select ➧
Key the target Extension number, or
Key 9 and the target external number, (for incoming external
calls only).
Or press ‘Divert to voicemail’.

Cancel divert a call on no answer

Press the Scroll Down Key until ‘Divert’ is displayed.
Select ➧
Select ➧ and the diversion is cancelled.

Voicemail

Note: Voicemail services require the Voicemail Module to be installed.

Enter a personal greeting

Press , and
Select ➧
Enter your Extension number or select Extension from the menu
Then enter your Voice Mailbox Password followed by .
Select ➧
Follow the text and voice prompts to enter and check your greeting.

Turn on your voicemail

Divert on ‘no answer’ to the Voicemail is automatically set when a
voice mailbox is allocated to your extension.
You may also select the other Divert options as required.
Press the Scroll Down Key until ‘Divert’ is displayed.
Select ➧
Select ➧ or
Select ➧
Select ‘Divert to voicemail’.

Divert all calls

Divert when busy

Divert

Greetings

Voice messaging

Divert on no answer

Divert

Divert on no answer

Divert

BT Versatility

Quick reference user guide

4

Retrieve messages from your voice mailbox

Select ➧
Enter your Extension number. You will be prompted to
Enter your Voice Mailbox Password, followed by .
Select ➧

Change your Voice Mailbox Password

Press , then
Select ➧ and enter your Extension number.
Enter your existing password, (default is 1111), followed by
Press the Scroll Down Key
Select ➧ and
Enter your new password (up to 8 digits long – e.g. 12341234).
Select ➧

Personal speed dials

Programme your personal speed dial list – numbers and names

Press , then
Select ➧
Select the location you want to program, and
Enter the number
Select ➧ . When prompted to enter a name.
Press 2 once for A, twice for B, three times for C;
press 3 once for D, twice for E, three times for F; and so on.
Wait two seconds for the screen cursor to move on before entering
the next letter. A maximum of ten characters per name
(including spaces) is allowed. On completion of the name
Select ➧

Press to finish programming.

Dial a number from your personal speed dial list

Press , then
Select ➧
Select the desired location and the number will be dialled.

Personal speed dial

Confirm

Confirm

Personal entries

Confirm

Change password

Voice messaging

Play

New voice messages

5

BT Versatility

Quick reference user guide

System speed dials

Any extension can programme the 500 system speed dial numbers
once the system password is entered by them.

Programme system speed dial list – numbers and names

Press , then
Press the Scroll Down Key
Select ➧ and then
Enter the system password
Select the location you want to program, and
Enter the number, and then
Select ➧ . When prompted to enter a name.
Press 2 once for A, twice for B, three times for C;
press 3 once for D, twice for E, three times for F; and so on.
Wait two seconds for the screen cursor to move on before entering
the next letter. A maximum of ten characters per name
(including spaces) is allowed. On completion of the name
Select ➧ . Then select the outgoing line group

Press to finish programming.

Dial a number in the system speed dial list

Press , then
Select ➧ and then
Enter the first letter of the name
Select the entry and the number is dialled.

System speed dial

Confirm

Confirm

System entries

BT Versatility

Quick reference user guide

6

Using a standard telephone

The BT Versatility supports Tone phones with Timed Break recall.
If you have problems keying or using the ‘Recall key’ check with the phone
supplier that they use Tone Dialling and Timed Break recall.

Making calls

Make an external call

Lift handset or use hands-free if available.
Obtain a free Line by keying 9

Make an internal call

Lift handset or use hands-free if available.
Key the Extension number (20, 52), or
Key 0 for the operator.

Transfer external call to an internal Extension

Press the RECALL key (R).
Key the Extension number.
Replace handset.

Put an external call on hold

Press the RECALL key (R).
Replace handset to continue to use phone.

Note: Call is held for thirty seconds when the telephone is idle.

If the telephone is busy, it will ring when the handset is replaced.

To park an external call

Press the RECALL key (R).
Key 712.
Replace handset.

To retrieve a call from park

Key 712 from any phone.
The parked call is retrieved.

7

BT Versatility

Quick reference user guide

Diverting calls

Divert all calls

Lift handset or use hands-free if available
Key 732
Key the Extension number, or
Key the external phone number (including Line access code 9).

Cancel divert all calls

Lift handset or use hands-free if available
Key 732

Divert calls when your telephone is busy

Lift handset or use hands-free if available
Key 733
Key the Extension number, or
Key the external number, (including Line access code 9).

Cancel divert a call on busy

Lift handset or use hands-free if available
Key 733

Divert calls when your telephone is not answered (after four rings)

Lift handset or use hands-free if available
Key 734
Key the Extension number, or
Key the external phone number.
(including Line access code, e.g. 9).

Cancel a divert a call on no answer

Lift handset or use hands-free if available
Key 734

BT Versatility

Quick reference user guide

8

Voicemail

Note: Voicemail services require the Voicemail Module to be installed

Turn on your voicemail

When you are allocated a voice mailbox ‘Divert on no answer’ is
automatically set to your Voice box.
The Voice code is 710
To Diver t all your calls to your Voicemail Key 732 followed by 710
To Diver t on Busy to your voicemail Key 733 followed by 710

Speed dialling

Programme your personal speed dial list

Lift handset or use hands-free if available
Key 75
Enter the location (01-30) where you want to store the number,
Key the number to store. Replace the handset.

Dial a number from your personal speed dial list

Lift handset or use hands-free if available
Key 74
Enter the location (01-30) of the number required, and the number
is automatically dialled.

Dial a number from the system speed dial list

Lift handset or use hands-free if available
Key a system speed number – 8001 to 8500

BT Versatility

Quick reference user guide

Feature Code Feature Code

Account Codes 791 Night Service – on/off 738

(Extension 20 only)

Call Pick-up (incoming calls only) 726 Operator/Extension 20 0

Call Pick-up Group (all calls) 727 Page – Featurephones 716

Call Waiting Tone Protection 725 (R725) PA – answer 717

CLIR activation 724 PA announcement 720

Conference R3 Page All 795

Display Messages 729 (1 - 8) Park R712

Divert All 732 xx Pick up parked call 712

Divert on Busy 733 xx Redial 77

Divert on No Answer 734 xx Reminder Call 718

Do Not Disturb – set/cancel 736 Reminder Call cancel 718*

Door Open 731 (R731) Reset telephone 739

Extension Lock – change code 714 xxx Ring Back R5

Extension Lock - lock/unlock 713 xxx Saved Number Redial 781-785

External Call Hold R Speed Dial –personal numbers 74(01-30)

External Extension 52 Speed Dial –system numbers 8001-

8500

Follow Me 735 Speed Dial /programming 75(01-30)

(Password) personal numbers
xx

Forward Recall R780 Voice call (to an individual 715

Featurephone)

Group divert All Calls 792 Voice Mailbox number 710

Group Divert on Busy 793 Voicemail– retrieving 711

Group Divert on No Answer 794 Waiting tone R8

9

Connections that get results.

Offices worldwide

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2002
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No: 1800000
Produced by BT Business Information Systems Marketing
Designed by H&P Graphics Limited (9970)

PHME 42388/10/02

Part No. 2733.31001-1