
over 
turn 
Please 
Your BT Synergy 5500 is now ready for use.
the batteries. 
compartment cover and pull the ribbon away from the handset to release 
If you ever need to remove the batteries, simply slide open the battery 
3 Place handset on the charger to charge for 24 hours.
2 Insert the batteries as shown above.
other end into the mains wall socket and switch the power on.
red connector (item code 032765) into the back of the charger and plug the 
1 For additional handsets and chargers: plug the mains power adaptor with the 
Set up your additional handsets (multipacks only)
or your phone may not work.
Important: Charge the handset batteries for 24 hours 
4 After 24 hours, plug the telephone line cord into the telephone wall socket.
3 Place handset on base to charge.
other end along until it clicks into place. 
the holes inside the compartment, pressing down and pushing the 
2 Attach the battery compartment cover by sliding the ends into 
the polarity markings (+ and -). 
compartment and insert the two batteries supplied observing 
1 Make sure the battery ribbon is laying at inside the 
into the wall socket yet. 
installed, don’t plug the other end 
3 The telephone line cord is pre-
switch on. 
adaptor into the wall socket and 
2 Plug the other end of the power 
the clear plug (item code 040497).
1 Plug in mains power adaptor with 
rechargeable batteries
2x AAA Ni-MH 
rechargeable batteries
2x AAA Ni-MH 
(item code 040497)
Mains power adaptor 
cord
Telephone line 
(item code 032765)
Mains power adaptor 
Base
of the same type. 
or this product may not work. Any replacement rechargeable batteries must be  
Important: Only use the cables and rechargeable batteries supplied in this box, 
Handset Charger
Contents for each additional handset (multipacks only)
Contents for each additional handset (multipacks only)
Handset
General information
For information on safety instructions, 
cleaning, technical information or 
connecting to a switchboard, please  
refer to the ‘General Information’  
section in the full user guide at 
www.bt.com/producthelp
Guarantee
Your BT Synergy 5500 is guaranteed for a period of 12 
months from the date of purchase.
Subject to the terms listed below, the guarantee 
will provide for the repair of, or at BT’s or its agent’s 
discretion the option to replace the BT Synergy 5500, 
or any component thereof, (other than batteries), 
which is identied as faulty or below standard, or as a 
result of inferior workmanship or materials. Products 
over 28 days old from the date of purchase may be 
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that  
occur within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent  
as instructed.
This guarantee does not cover any faults or defects 
caused by accidents, misuse, fair wear and tear, 
neglect, tampering with the equipment, or any 
attempt at adjustment or repair other than through 
approved agents.
This guarantee does not affect your statutory rights.
For further information within and outside the 12 
month guarantee, please refer to the full user guide at 
www.bt.com/producthelp
Product disposal instructions
The symbol shown here and on the product  
means that the product is classed as Electrical or 
Electronic Equipment and should not be disposed with 
other household or commercial waste at the end of its 
working life.
The Waste of Electrical and Electronic Equipment 
(WEEE) Directive (2002/96/EC) has been put in place 
to recycle products using best available recovery and 
recycling techniques to minimise the impact on the 
environment, treat any hazardous substances and 
avoid the increasing landll.
Product disposal instructions for residential users
When you have no further use for it, please remove 
any batteries and dispose of them and the product as 
per your local authority’s recycling processes. For more 
information please contact your local authority or the 
retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and check 
the terms and conditions of the purchase contract 
and ensure that this product is not mixed with other 
commercial waste for disposal.
R&TTE Directive & Declaration  
of Conformity
This product is intended for use within the UK for 
connection to the public telephone network and 
compatible switchboards.
This equipment complies with the essential 
requirements for the Radio Equipment and 
Telecommunications Terminal Equipment Directive 
(1999/5/EC).
The Declaration of Conformity is published on  
the website www.sgwglobal.com/bt
 2  Charge
 1  Plug in
Check box contents
BT Synergy 5500
BT & 
Working together, supporting energy saving products
BT & British Gas have joined forces to help our customers nd new ways to save energy 
around the home, so we can all do our bit for the environment & save money too!
User Guide
1 Plug in
2 Charge
3 Go!
Ofces worldwide
The services described in this publication are subject to availability and may be 
modied from time to time. Services and equipment are supplied subject to 
British Telecommunications plc’s respective standard conditions of contract. 
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2008. 
Registered Ofce: 81 Newgate Street, London EC1A 7AJ. 
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China / Issue 2 / ADP08-08
Setting up is easy. Just follow the simple steps in this guide.
If you need further assistance, please visit our website www.bt.com/producthelp 
to view our advanced user guide or call our helpdesk on 0800 145 6789*
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

Your phone
Handset
On screen options
 Open menu and 
select options.
 Make/receive a call. 
  Switch handsfree 
  on/off.
 Press and hold to 
  switch between 
  Tone/Pulse dialling.
 Recall for use with  
  switchboard/PBX and 
  BT Calling Features.
 Inserts a space.
Base
Power/In use 
light (green)
On = power on. 
Flashes = base  
    in use.
 Delete 
  messages 
during playback.
Adjust speaker 
  volume during 
  play back.
 Press to open/scroll 
  through Redial list. 
  Increase volume. 
  Scroll through options.
 Select options and to 
  go back one screen.
 Press to return 
  to standby. 
  Press and hold to switch  
  handset off/on.
 Open and scroll 
  through Names list. 
  Press to reduce 
  volume and to 
  scroll down.
 Press and hold to 
  lock the keypad. 
  To unlock, select 
Unlock
  screen instructions.
 and follow on 
 Make internal calls.
SIM card slot.
Battery charging 
light (red)
On = handset 
charging on base.
 Stop play back.
 Press to ring 
  all registered  
  handsets.
 3  Go!
Set date and time 
Press 
MENU
, scroll   to 
DATE & TIME
 is displayed, press 
Enter date using format DD/MM/YY, press 
Enter time and press 
Making calls 
Press   then dial the phone number. Press   to end the call.
Answering calls 
If you have subscribed to Caller Display, the caller’s details will be displayed before you 
answer (see the full user guide online at www.bt.com/producthelp for details.)
Lift the handset from the base or charger to answer incoming calls (auto talk, see below). 
If the handset is not on the base or charger, press 
Auto talk is set to On as the default. If you lift the handset to answer 
and then press 
Handsfree
Press 
 during a call to switch call to loudspeaker.
Secrecy
Press 
SECRECY
 during a call to activate secrecy mode. Press 
Redial 
Press 
, then scroll   or   to choose the number you want. 
Press   to redial the number.
Phonebook
Use your SIM card reader to automatically copy numbers from your mobile –  
see opposite.
Storing new phonebook entries manually (up to 250)
NAMES, SEARCH
Press 
Enter the name and press 
the letter you want is displayed. For example, press 2 once for A, or twice for B. 
Enter the number and press 
Scroll 
Display shows 
 or   to choose the ringtone you want, press 
<NAME> SAVED
Dialling a phonebook entry
Press 
, then scroll   or   to the entry you want. Press   to dial the number.
Answering machine
Your answering machine is on and ready to record messages. The controls are shown in 
the base diagram to the left.
CLOCK & ALARM
SAVE
.
SELECT
, press 
.
SAVE
SELECT
.
.
.
 the loudspeaker will be activated.
OFF
 to resume your call.
 is highlighted. Scroll   to 
OK
. You may need to press the same button a few times until 
SAVE
.
ADD ENTRY
SELECT
, press 
SELECT
. 
.
.
SIM card reader
Make sure your phone numbers are stored on the SIM card and not just on the 
mobile itself, otherwise copying will not work.
Use your SIM card reader/writer to automatically copy numbers from your mobile to 
your BT Synergy 5500 and vice versa.
1 Slide out the SIM drawer on the base and 
insert your SIM card.
NAMES
2 At the handset, press 
COPY PHONEBOOK
3 Scroll 
press 
SELECT
, press 
 to either 
.
FROM SIM
. Scroll   to 
SELECT
.
 or TO 
SIM
4 If requested, enter your SIM PIN, press 
The numbers will start copying.
Text messaging
Before sending and receiving text messages you need to register to the text 
messaging service and subscribe to Caller Display. You will be automatically 
registered to the text message service when you send your rst text. See the full 
user guide online at www.bt.com/producthelp for details.
Help
Most problems can be xed with a few simple checks. 
Problem Solution
No dial tone Only use the cables and batteries supplied.
Make sure both the mains power adaptor cable and 
telephone line cord are plugged into the correct sockets. 
Poor speech quality Make sure the product is not located too close to other 
electrical appliances. This can also help improve the 
handset range from the base.
 Battery icon not full/ 
handset dead
Using broadband on the same 
phone line?
Key tone not recognised when 
following telephone menu 
prompts, for example, during 
telephone banking.
What is the base default PIN? Base default PIN = 0000
Make sure you charge the batteries for 24 hours before use 
to ensure maximum battery performance.
Make sure you plug the phone 
into the wall socket via an ADSL 
microlter (not supplied), otherwise 
you may have problems with this 
product and your broadband service.
Your phone may be in ‘pulse’ dial mode rather than ‘tone’.  
Please check your base settings to ensure ‘tone’ is selected 
from the 
DIALLING MODE
 sub menu.
ADSL 
microlter
, 
OK
. 
 Press once to 
  repeat current 
message, twice to play 
previous message.
Message Counter LED
Indicates number of messages and 
shows status of answer machine.
Play messages.
 Switch answer 
  machine on/off.
 Skip forward to 
  next message.
Recording your own outgoing message
MENU
Press 
Press 
Then 
Press 
, scroll   to 
 to scroll to 
RECORD
 is highlighted, press 
 or   to choose either 
ANSWER MACHINE
OUTGOING MESSAGE
SELECT
ANSWER & RECORD
, press 
, press 
.
SELECT
SELECT
 or 
.
.
ANSWER ONLY
 and press 
When prompted, speak your message into the handset. When nished, press 
Your message will be played back to you.
For detailed instructions on all the answering machine features see the full  
user guide online at www.bt.com/producthelp
SELECT
SAVE
. 
Find out more
• New Frequently Asked Questions available at www.bt.com/producthelp
• If you need more detailed instructions, a full user guide is available to 
.
download from www.bt.com/producthelp
• If you cannot nd the answer to your problem in the full online user guide, 
then please email bt.helpdesk@sgweurope.com
• Call our free Helpline on 0800 145 6789
*
. Our dedicated advisors are more 
likely to be able to help you than the retailer where you made your purchase.