BT SYNERGY 4500 User Manual

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

User Guide

BT SYNERGY 4500

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Welcome…

to your BT Synergy 4500
Digital Cordless Telephone
Answering Machine

11 Minutes digital recording time.

•

255 Name and number phonebook to store all

•

your contact numbers for easy dialling.

Copy the whole phonebook or individual entries to

•

and from your mobile phone SIM card.

Send and receive text messages*.

•

Caller Display lets you see who’s calling and your phone

•

stores details of the last 50 callers in a Calls list*.

With Call Waiting*, when you are on a call a soft beep

•

alerts you to another waiting call.

Register up to 5 handsets to the base without the need

•

for additional wiring.

Digital call quality with a range of up to 300 metres

•

outdoors and up to 50 metres indoors (in ideal conditions).

ou must subscribe to your network provider’s Caller Display or Call W

Y

*

features to work. A quarterly fee may be payable.

Please note that this equipment is not designed for making emergency telephone calls when
the power fails. Alternative arrangements should be made for access to emergency services.

aiting service for these

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

This User Guide provides you with all
the information you need to get the
most from your phone.

Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.

Need help?

If you have any problems setting up or using your
BT Synergy 4500 please contact the Helpline on
0870 605 8047 or email [e-mail].
Alternatively, you may find the answer in ‘Help’ at the
back of this guide.

Got everything?

BT Synergy

•

4000 handset

BT Synergy

•

4500 base

2 x AAA NiMH

•

rechargeable
batteries

IMPORTANT
Only use the telephone line
cord supplied

If you have purchased
a BT Synergy 4500 multiple
pack you will also have the
following items for each handset:

BT Synergy

•

4000 additional
handset

BT Synergy

•

4000 charger

Base mains

•

power adaptor
(item code

032763)

BT Synergy

•

Telephone line
cord

2 x AAA NiMH

•

rechargeable
batteries

Mains power

•

supply for
charger (item
code 032765)

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

4

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . .7

Setting up . . . . . . . . . . . . . . . . . . . . . .7

Setting up for multiple packs . . . . . . . .8

Set the date and time . . . . . . . . . . . . .9

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . .11

Handset display icons . . . . . . . . . . . . .12

Base buttons and LEDS . . . . . . . . . . . .13

Navigating the menus . . . . . . . . . . . . .14

Character map . . . . . . . . . . . . . . . . . .14

Menu map . . . . . . . . . . . . . . . . . . . . . .15

Using the phone

Switch the handset power on/off . . . . .16

Make an external call . . . . . . . . . . . . . .16

Preparatory dialling . . . . . . . . . . . . . . .16

End a call . . . . . . . . . . . . . . . . . . . . . .16

Receive a call . . . . . . . . . . . . . . . . . . . .17

Earpiece volume . . . . . . . . . . . . . . . . .17

Secrecy . . . . . . . . . . . . . . . . . . . . . . . .18

Handsfree . . . . . . . . . . . . . . . . . . . . . .18

Redial the last number called . . . . . . . .19

Redial a number from the redial list . . .19

Copy a number from the redial list . . . .20

Delete a redial number . . . . . . . . . . . .20

Delete all redial numbers . . . . . . . . . .21

Keypad lock . . . . . . . . . . . . . . . . . . . . .21

Paging . . . . . . . . . . . . . . . . . . . . . . . . .21

255 Name and number phonebook . . .22

Store a name and number . . . . . . . . . .22

View/check details for an entry . . . . . .23

Dial an entry . . . . . . . . . . . . . . . . . . . .23

Edit a name and number . . . . . . . . . . .24

Delete a name and number . . . . . . . . .24

Copy an entry to another handset . . . .25

Copy the entire phonebook to another

handset . . . . . . . . . . . . . . . . . . . . . . . .26

Copy to or from a SIM card . . . . . . . . .27

Access code . . . . . . . . . . . . . . . . . . . . .29

Change the SIM code . . . . . . . . . . . . .29

Handset settings

Handset ringer volume . . . . . . . . . . . .30

Handset ringer melody . . . . . . . . . . . .30

Handset earpiece volume . . . . . . . . . .31

Auto answer . . . . . . . . . . . . . . . . . . . .32

Handset name . . . . . . . . . . . . . . . . . . .32

Display language . . . . . . . . . . . . . . . . .33

Warning tones . . . . . . . . . . . . . . . . . . .33

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

5In this guide

Base settings

Base ringer volume . . . . . . . . . . . . . . .35

Base ringer melody . . . . . . . . . . . . . . .35

PIN code . . . . . . . . . . . . . . . . . . . . . . .36

Dial mode . . . . . . . . . . . . . . . . . . . . . .36

Restore default settings . . . . . . . . . . . .37

Default settings . . . . . . . . . . . . . . . . . .38

Date and time settings

Set the date and time . . . . . . . . . . . . .39

Set the alarm . . . . . . . . . . . . . . . . . . . .39

Silence the alarm . . . . . . . . . . . . . . . .39

Answering machine

Base display . . . . . . . . . . . . . . . . . . . .40

Switch the answering machine

ON/OFF using the base . . . . . . . . . . . .41

Switch the answering machine

ON/OFF using the handset . . . . . . . . .41

Base loudspeaker volume . . . . . . . . . .42

To change the answer delay setting

via the base . . . . . . . . . . . . . . . . . . . . .42

Check the answer delay setting . . . . . .43

To change the answer delay

setting via the handset . . . . . . . . . . . .43

To check the audible message

alert setting . . . . . . . . . . . . . . . . . . . . .44

To set audible message

alert via the base . . . . . . . . . . . . . . . . .44

To set audible message

alert via the handset . . . . . . . . . . . . . .44

Record your own outgoing

message via the handset . . . . . . . . . . .45

Check your outgoing message . . . . . . .46

Select the outgoing message

answer mode . . . . . . . . . . . . . . . . . . . .46

Re-instate the pre-recorded

outgoing message . . . . . . . . . . . . . . . .47

Message playback via the base . . . . . .48

Message playback via the handset . . . .50

Record a memo . . . . . . . . . . . . . . . . . .51

Call screening . . . . . . . . . . . . . . . . . . .52

Remote access . . . . . . . . . . . . . . . . . .53

Change the remote access PIN code . .53
Switch your answering machine

on remotely . . . . . . . . . . . . . . . . . . . . .54

To check for messages . . . . . . . . . . . . .54

BT Calling Features

Caller Display . . . . . . . . . . . . . . . . . . .56

Call list . . . . . . . . . . . . . . . . . . . . . . . .56

View and dial from the Calls list . . . . . .56

Copy a Calls list number

to the phonebook . . . . . . . . . . . . . . . .57

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

6 In this guide

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Delete a Calls list number . . . . . . . . . .58

Delete the whole Calls list . . . . . . . . . .58

Call Waiting . . . . . . . . . . . . . . . . . . . . .59

Voice Mail/Message Waiting . . . . . . . .60

Text Messaging

Subscribe to the text messaging service .61

Cost of the fixed line service . . . . . . . .61

Send a text message . . . . . . . . . . . . . .62

Entering text . . . . . . . . . . . . . . . . . . . .65

Standard text entry . . . . . . . . . . . . . . .66

Writing tips for standard text entry . . .66
Receiving and reading

text messages . . . . . . . . . . . . . . . . . . .67

Read, edit, send texts stored in

the outbox . . . . . . . . . . . . . . . . . . . . .70

Service Centre numbers . . . . . . . . . . . .71

Adding or changing Service

Centre numbers . . . . . . . . . . . . . . . . . .72

Select a Send Service Centre number . .73

Message alert beeps . . . . . . . . . . . . . .74

User Areas . . . . . . . . . . . . . . . . . . . . . .74

Set a user area . . . . . . . . . . . . . . . . . .75

How callers send a text to a user area .76

Open a user area . . . . . . . . . . . . . . . . .76

Edit a user area . . . . . . . . . . . . . . . . . .77

Delete a user area . . . . . . . . . . . . . . . .78

Sub address checking . . . . . . . . . . . . .78

Send option settings . . . . . . . . . . . . . .80

Using additional handsets

Registering your handset . . . . . . . . . . .81

Select a base . . . . . . . . . . . . . . . . . . . .82

De-register a handset . . . . . . . . . . . . .83

Internal calls . . . . . . . . . . . . . . . . . . . .83

Transferring calls . . . . . . . . . . . . . . . . .84

3-Way Call . . . . . . . . . . . . . . . . . . . . . .84

Help . . . . . . . . . . . . . . . . . . . . . . . . . .86

General information

Replacing the handset batteries . . . . . .93

Safety information . . . . . . . . . . . . . . . .93

Cleaning . . . . . . . . . . . . . . . . . . . . . . .94

Environmental . . . . . . . . . . . . . . . . . . .94

Product disposal instructions . . . . . . . .94

Guarantee . . . . . . . . . . . . . . . . . . . . . .95

Returning your phone . . . . . . . . . . . . .95

How many telephones can I have? . . . .95

R&TTE . . . . . . . . . . . . . . . . . . . . . . . .96

Declaration of Conformance . . . . . . . .96

Connecting to a switchboard . . . . . . . .97

Inserting a pause . . . . . . . . . . . . . . . . .97

Recall . . . . . . . . . . . . . . . . . . . . . . . . .97

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting started

Location

You need to place your BT Synergy 4500 within 2 metres
of the mains power socket and telephone socket so that
the cables will reach. Make sure it is at least 1 metre
away from other electrical appliances to avoid
interference.

Your BT Synergy 4500 works by sending radio signals
between the handset and base. The strength of the
signal depends on where you site the base. Putting it as
high as possible ensures the best signal.

Setting up

1. Push the mains power cord into the socket on the
underside of the base until you hear it click into place
and connect the other end to the mains power wall
socket. The green Power/In use light comes on the
machine announces,

after 6 rings”

. The message counter flashes 0then

“Answer On, calls will be answered

C

alternately to indicate that the clock needs setting.

Power adaptor cable

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

WARNING

Do not place your BT Synergy 4500 in
the bathroom or other humid areas.

Handset range

The BT Synergy 4500 has a range
of up to 300 metres outdoors
when there is a clear line of sight
between the base and handset.
Any obstruction between the base
and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally be
up to 50 metres. Thick stone walls
can severely affect the range.

Signal strength

The icon on your handset
indicates when you are in range.

When you move out of range of the
base, the out of range tone will
sound every minute. This tone is
repeated until you move back into
range.

IMPORTANT

The base station must be plugged
into the mains power socket at all
times. Do not connect the telephone
line until the handset is fully
charged. Only use the power and
telephone cables supplied with the
product.

Which socket?

Power socket
Telephone line socket

7

8 Getting started

PULL

Rechargeable batteries

alreadyfitted

Remove this tab and

chargebatteries for 24

hoursbefore use

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

If you have purchased a multiple
handset pack, you should use the
mains power adaptor with the clear
connector for the base. The power
adaptor(s) with the red connector
is for the charger(s).

The red Charging light stays on
even when the batteries are fully
charged.

Talk/Standby time

In ideal conditions, fully charged
handset batteries should give up to
10 hours talk time or up to 100
hours standby time on a single
charge. The base must remain
plugged in to the mains and
switched on at all times.

Note that new batteries do not
reach full capacity until they have
been in normal use for several
days.

Battery low warning

If the symbol flashes in the
display and you hear a warning
beep every 10-15 seconds, you
will need to recharge the handset
before you can use it again.

During charging, the symbol
will scroll in the display.

2. Rechargeable batteries are already fitted in your
handset. To activate the batteries, pull the plastic tab
away from the bottom of the handset as shown.

3. Place the handset on the base to charge for at least 24
hours. The red Charging light comes on. When the
handset is fully charged the display shows the symbol.

4. After 24 hours, plug one end of the telephone line cord
into the socket marked on the underside of the base
and the other end into the telephone wall socket.

Only use the telephone line cord supplied.

Setting up for multiple packs

If you have purchased a BT Synergy 4500 multiple pack,
you will also need to follow the instructions shown below
to prepare any additional handsets and chargers for use.

For each additional handset and charger:

1. Connect the power adaptor with the red connector to the
charger and switch on.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Power adaptor cable

2. Rechargeable batteries are already fitted in your
handset. To activate the batteries, pull the plastic
tab away from the bottom of the handset as shown
previously.

3. Place the handset on the charger and charge for at least
24 hours. The red charging light will come on.

Your BT Synergy 4500 additional handset comes pre­registered to the base. The handset number will be
shown on the display.

Battery performance

To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time.

Running the batteries right down
at least once a week will help them
last as long as possible.

The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced. New batteries are
available from the BT Synergy
4500 Helpline on 0870 605 8047.
For instructions on how to install
new batteries, see page 92.

After charging your handset for the
first time, subsequent charging
time is about 6–8 hours a day.
Batteries and handset may become
warm during charging. This is
normal.

9Getting started

Set the date and time

We recommend that you now set the day and time so
they can be recorded with each answering machine
message you receive.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

6

020

5

1

Menu

Menu

4

212

Menu

M

enu

Menu

Menu

10 Getting started

If you subscribe to a Caller Display
Service from your network provider
the time will be set when you
receive your first call.

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Set the time

1. Press or until
displayed then select

2. Press or until

Date & Time Settings

OK option.

Set Time

OK option. The first digit is highlighted.

3. Enter the current time in 24-hour format, e.g. for
9:24pm press , , , , then select the
option. You will hear a confirmation tone.

4. Press

and hold to exit and return to standby.

Set the date

1. Press or until
displayed then select

Set Date

2.

is displayed, select the OK option. The first

Date & Time Settings

OK option.

digit is highlighted.

3. Enter the current date (dd/mm/yy) e.g. for 15thFebruary
2006, press , , , , , , then select

OK option. You will hear a confirmation tone.

4. Press

and hold to exit and return to standby.

Your BT Synergy 4500 is ready for use.

is

is displayed, select the

OK

is

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

13

46

7

R

Int

LNR

9

2

5

8

0

Menu

Getting to know your phone

Handset buttons

Option button (middle)

In standby or talk mode, press to

open the Phonebook,

In standby or talk mode, when the

symbol is displayed, press to open

In menu mode, press to go back to

In standby mode, press to access

In talk mode, press to increase the

handset earpiece volume,

In standby mode, press to make or

For use with a switchboard/PBX,

For use with Call Waiting,

In standby mode, use to make an

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Option button (left)

the Calls list,

the previous screen.

Menu/Volume +/Scroll Up

and scroll through the menu

Use to scroll up through the

phonebook and Calls list

receive calls,

In talk mode, use to switch

handsfree on and off,

Recall/Call Waiting/Intercom

internal call,

page 22.

page 56.

page 14.

options,

page 17.

Talk / Handsfree

page 16.

page 18.

page 97.
page 59.

page 83.

.

Calls light

Illuminates when the line is in use.
Flashes when receiving a call.

Display with backlight

Option button (right)

In talk mode, press to switch
mute on/off,

In menu mode, press to confirm
a displayed option.

End call/ Delete/Keypad lock

In talk mode, press to end a call,
page 16.

In entry mode, press to delete

digits.
In menu mode, press and hold to

exit and return to standby.
In standby mode, use to lock the

keypad,

Calls/V

In standby mode, press to access
and scroll through the menu
options,

In talk mode, press to decrease the
handset earpiece volume,

Use to scroll down through the
phonebook and Calls list

Keypad

Use to enter digits and characters.

Last number redial/Pause

In standby mode, use to redial any of
the last 20 numbers called,

In talk mode, press to enter a pause
in a number,

page 18.

page 21.

olume -/Scroll Down

page 14.

page 17.

.

page 97.

11

page 19.

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

12

Getting to know your phone

Handset display icons – These are the symbols you will see on your handset’s screen.

Shows the time in hours and minutes.

Handset name

The handset name is

displayed in standby mode.

Number of Calls list* entries

Displays the number of

unanswered calls.

Battery levels

Shows handset battery status.
Scrolls when the handset is
charging in the base.

Phonebook

Select icon to view the
phonebook.

Calls list*

Flashes to indicate new Calls
list entries.

Voice Mail Waiting

Appears when you have
answering machine messages.
Flashes when new messages
received.

* For these features to work you must subscribe to your Network Provider’s Caller Display* and/or Call Waiting* service. A quarterly fee may be payable.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Time

BT Synergy
15

Date

Shows the date in day/month format.

Envelope

Flashes to indicate new text
messages in the Inbox.

Range

Displayed in standby mode to
indicate handset is in range of
the base. Flashes if you go out
of range.

Keypad lock

Displayed when the keypad is
locked.

Handset Ext

Displayed when an external
call is being received or in
progress.

1

02

Handset Int

Displayed when an internal
call is being received or in
progress.

Handsfree Speaker

Displayed when in handsfree
mode.

Alarm Bell

Displayed when an alarm
is set.

Answering machine

Displayed when answering
machine is set to on.

Handset number

The handset number
is displayed in standby
mode.

Find

Play

BT Synergy 4500

Del

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting to know your phone

Base buttons and LEDs

Delete

Use to delete messages

Page/Find handset

Press to page/find

handset(s),

registering handsets,

Message Counter LED

Indicates the number of

messages you have on the

Also shows status of

On when the power is on.
Flashes when the handset

Switches the answering

Use to select the outgoing

loudspeaker volume,

Lets you play and pause

your messages,

page 21.

Also used when

page 81.

answering machine.

answering machine,

page 40.

Power/In Use light

(Green)

is in use.

Ans On/Off

machine on and off,

page 41.

message,

Use to adjust the

page 46.

Volume + –

page 42.

Play

page 48.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

and memos.

Charging light (RED)

Comes on when the handset
is charging on the base.

SIM Reader

Insert your mobile phone
SIM card here to copy to
and from the phonebook,
page 27.

Skip >

Lets you skip forward
through your
messages/memos,
Use to set the answer delay,

page 42.

Use to select your Answer
Only outgoing message,

page 46.

Stop

To stop message playback,

page 49.

< Skip

Press once to replay the
current message.
Press repeatedly to skip
backwards through your
messages/memos,
Use to switch the audible
message alert on or off,

page 43-44.

Use to select your Answer
and Record outgoing
message,

page 49.

page 48.

page 46.

13

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Menu

M

enu

Menu

M

enu

M

enu

654

321

0

987

14

Getting to know your phone

Option buttons

Option buttons

Press to select the option
displayed on the screen.

Exit or go back one level
in the menu

Press
Press and hold to return to

standby.
If no buttons are pressed for 30

seconds, the handset reverts to
standby automatically.

to go back one level.

Navigating the menus

Your BT Synergy 4500 has an easy to use menu system.
Each menu has a list of options, which you can see on
the menu map on the following page.

When the handset is switched on and in standby:

1. Press or to open the main menu then press

repeatedly to scroll to the menu option you

or

want.

2. Press the
or the

OK option button to select a menu option

Back option button to go back to the

previous screen.

Character map

The following table shows you where each letter and
punctuation character can be found. This will be helpful
when storing a name in the phonebook, see page 22.

Button Upper case Lower case

1@$¥∑€%/◊ 1@$¥∑a%/
ABC2ДЕЖ abc2даежз
DEF3Й∆ def3èé
GHI4 I ghi4i
JKL5 jkl5
MNO6ÑÖO mno6ñöo

Button Upper case Lower case

U

PQRS7

π

°

I ∑ pqrs7

Ü0.tuv8úü

TUV8
WXYZ9 wxyz9
0

!?¡¿&§ 0!?¡¿&§
.,”’:;+-=<>*.,”’:;+-=<>

*

#()[]{}_\|~^ #()[]{}_\|~^

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Menu map

Answer

off
on

Record Memo

Back
Ok

Phonebook menu

No entries stored:

Phonebook menu

Add entry Copy from SIM Access Code

Entries stored:

Answer Settings

Answer Mode
Outgoing

Message
Answer Delay
Message Alert
Remote

Access Code

TXT Menu

Write Message
Inbox
Outbox
TXT Settings -

Server
number

Server
Activation

Sub Address
Checking

Message
Alert

Common Box
Sub Address

User Boxes
Settings

Send Option
Save

Handset
Settings

Handset Ringer
Volume

Handset Ringer
Melody

Handset Ear
Volume

Auto Answer
Handset Name
Language
Warning Tones

Getting to know your phone

Base Settings

Base Ringer
Volume

Base Ringer
Melody

PIN Code
Dial Mode
Restore Settings

Date & Time
Settings

Set Date
Set Time
Set Alarm

15

Registration

Register Base
Select Base
De-Register

Handset

Phonebook menu

Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM Copy* Access Code SIM Code*

To be able to use this feature, you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your BT Synergy 4500.

*

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Using the phone

Switch the handset power on/off

Press and hold to switch off.

Press to switch back on.

Make an external call

When you make a call, the Calls
light on the handset comes on and
the In Use light on the base
flashes.

Call timer

Your handset will automatically
time the duration of all external
calls. The handset display shows
the call duration both during and
for a few seconds after your call.

Press to delete any incorrect
digits

The symbol on the display
indicates when you are in range of
the base. If the symbol flashes and
you hear a warning beep, you are
out of range and will need to move
closer to the base.

1. Lift the handset and press . The icon is
displayed.

2. When you hear the dialling tone, dial the number you
want.

Preparatory dialling

1. Enter the number first. If you make a mistake, press
to delete the last digit.

2. Press to dial.

End a call

1. Press .

Or

Place the handset back on the base/charger.

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Receive a call

When you receive a call, the phone rings and the Calls
light on the handset flashes. The or symbol
flashes in the display to let you know if it is an external
or internal call.

1. If your handset is on the base, pick it up to answer the
call.

Or

If your handset is off the base, press .

Earpiece volume

During a call you can adjust the volume of the
earpiece/handset receiver.

1. Press or to increase or decrease the volume.

As you increase or decrease the volume, the boxes on
the display show the volume level.

Maximum volume

Mid volume

Minimum volume

Using the phone

Caller Display

If you have subscribed to your
network’s Caller Display service,
the caller’s number (or name
if stored in the phonebook) is
displayed. See page 56 for
more information.

Auto answer

As long as you have auto answer
set to ON you can just pick the
handset up off the base/charger to
answer a call. If you have switched
it off, you will need to press .
Auto answer ON is the default
setting.

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Using the phone

During a handsfree call, press
or to change the volume.

To switch handsfree off and return
to the handset at any time, press

.

Secrecy

During a call, you can talk to someone nearby without
your caller hearing.

1. Select

Sec option.

Secrecy On

appears in the display and

your caller cannot hear you.

2. Select

Off option to return to your caller.

Handsfree

Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to
listen to your conversation over the loudspeaker.

Make a call in handsfree

1. Dial the number then press .

2. Press again. The icon is displayed and you hear
your call over the loudspeaker.

3. Press to end the call.

Answer a call in handsfree

When the phone rings:

1. Press

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twice. The call is transferred to the loudspeaker.

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Switch to handsfree during a call

During a call:

1. Press . The call is transferred to the loudspeaker.

2. Press to end the call.

Redial

The last 20 telephone numbers called are saved to a
redial list. You can then select any of the numbers to
redial, delete or copy to the phonebook.

Redial the last number called

1. Press , wait for the dialling tone then press .

The last number you called is displayed and dialled.

Redial a number from the redial list

1. Press . The last number called is displayed.

2. Use or to scroll through the redial list to the
number you want.

3. Press to redial.

Using the phone

If the number is stored in the
Directory and a name/number
match is found, the name will be
displayed instead.

Redial numbers can be up to 32
digits long.

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Using the phone

Press to delete any unwanted
digits and then enter new ones
using the keypad.

You will not be able to copy a
number to the phonebook if the
phonebook is already full. If you try
to, the display will show

. You will need to delete a

Full

number in the phonebook first, see
page 24.

The copy option will not be
presented if the redial number
already appears in the phonebook.

If you decide not to delete, select

Save option.

Directory

Copy a number from the redial list to the
phonebook

1. Press . The last number called is displayed.

2. Use or to scroll to the number you want then
select the

Copy option.

Enter Name

is displayed.

3. Enter a name using the keypad (as shown on page 22)
then select the

OK option.

4. Edit the number if you need to, then select the

Enter Number

is displayed.

OK

option to confirm.

5. The ringer melody options are displayed. Use or

to scroll through the options. When you hear the

Save

melody you want, select the
Display shows

6. Press

and hold to exit and return to standby.

Entry Saved

option to confirm.

.

Delete a redial number

1. Press . The last number called is displayed.

2. Use or to scroll to the number you want then
select the

3. Select the

Del option.

Del option to confirm.

Delete Entry

Entry Deleted

? is displayed.

is

displayed.

4. Press

and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

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Delete all redial numbers

1. Press . The last number called is displayed.

2. Press

and hold the Del option for 3 seconds.

Dialled Calls?

3. Select the

is displayed.

Del option to confirm.

Redial List Deleted

Clear

displayed.

Keypad lock

You can lock the keypad so that it cannot be used
accidentally while carrying it around.

To lock the keypad:

1. Press then press . The display shows the
symbol .

To unlock the k

eypad:

1. Select the UNLOCK option then press . The display
will return to standby.

Paging

You can alert a handset user that they are wanted or
locate a missing handset.

is

If you press any button while the
keypad lock is on, the display will

Press Unlock

show
seconds and then return to
standby.

IMPORTANT

If the keypad is locked you will
NOT be able to dial the emergency
numbers 999 and 112.

Using the phone

then for 3

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0

0

6

6

8

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Using the phone

Paging calls cannot be answered
by a handset.

The paging ring will stop
automatically after 30 seconds
if no button is pressed and your
handset will return to standby.

1. Press on the base. The paged handset(s) rings

2. Press to stop the paging ring

Or

Press any button on the handset.

255 Name and number phonebook

Entering names

There is a character map on page
14 to help you when entering
names.

Use the keypad letters to enter
names, e.g. to store TOM:

T

Press once to enter
Press three times to enter
Press once to enter

Writing tips

Press to delete the last
character or digit.

Select

A-a option to switch

between upper and lower case.
Press to insert a space.
Use , , and for

other punctuation characters, see
page 14 for full character map.

You MUST enter a name and a
number, otherwise the display will
show

Error

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

.

O

.

M

.

You can store up to 255 names and numbers in the
phonebook. Names can be up to 13 characters long and
numbers up to 24 digits. You can also select different
ring tones for phonebook entries.

Store a name and number

1. Select the option.

2.

When storing the first entry:

OK to select.

press

Add Entry

When storing further entries: press Opt to display

Entry

, then press OK to select.

3.

Enter Name

is displayed. Enter the name using the

keypad.

4. Select

OK option to confirm.

Enter Number

5. Enter the telephone number using the keypad.

is highlighted,

Add

is displayed.

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6. Select OK option to confirm.

7. The ringer melody options are displayed. Use or

to scroll through and hear a sample of each melody.
When you hear the melody you want, press
confirm. Display shows

8. Press

and hold to exit and return to standby.

Entry Saved

Save to

.

View/check details for an entry

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll and find the entry you want or
search alphabetically.

3. Select

Opt then press or to display

Details

and select OK.

Show

All the details for this entry are displayed: the name, the
number, and the selected ringer melody.

Dial an entry

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll and find the entry you want or
search alphabetically.

3. Press to dial the displayed number.

Using the phone

Entering numbers

Make sure you enter the full
telephone number including the
dialling code if you subscribe to a
Caller Display service and want the
name of your caller displayed
instead of the number.

To enter a pause in a phonebook
number, press and a P will be
displayed. For more information on
pauses, see page 96.

The ringer melody option means
that when you receive a call from a
number stored in your phonebook
the ringtone you choose will be
played.

To assign a ringtone to a specific
caller you must subscribe to a
Caller Display Service from your
network provider. For more
information, see page 56.

To search alphabetically

Press the relevant keypad button,
e.g. for TOM, press then scroll
through the entries under T

.

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Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Using the phone

To search alphabetically

Press the relevant keypad button,
e.g. for TOM, press then scroll
through the entries under T.

Edit a name and number

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll and find the entry you want to
edit or search alphabetically.

3. Select

Opt, then use or to display

Edit Entry

and select OK.

Edit Name

4.

and the name are displayed. Use to delete
any incorrect characters, then enter new ones using the
keypad and select

OK to confirm.

Edit Number

is

displayed.

5. Use to delete any incorrect digits, then enter new
ones using the keypad and select

OK to confirm.

6. The ringer melody options are displayed. Use or

to scroll through the options. When you hear the

melody you want, press

Entry Saved

7. Press

.

and hold to exit and return to standby.

Save to confirm. Display shows

Delete a name and number

1. Select the option. The phonebook entry you used last
is displayed.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Using the phone

2. Use or to scroll and find the entry you want to
edit or search alphabetically.

3. Select

4.

Opt, then use or to display

and select OK.

Entry

Delete Entry?

Del to delete,

Select

and the entry details are displayed.

Entry deleted

Delete

is displayed.

If you decide not to delete, select
the Save option.

Copy an entry to another handset

When you have more than one handset registered to
your BT Synergy 4500 base, you can use this feature to
copy entries between handsets.

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll to the entry you want to copy
(or search alphabetically).

3. Select

Opt, then use or to display

Copy Entry

and select OK.

4. Using the keypad, enter the number of the handset you
want to copy to and select

The display shows

Handset X

At the receiving handset the display shows

5.

Please Wait

(where X is the selected handset).

OK.

then

Copying to

Copy Entry?

select OK to confirm.

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25

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Using the phone

The display then shows

Copying From Handset X

. When
copying is complete the new entry will be displayed in
the phonebook list.

At the original handset a beep will confirm the entry has

6.
been copied.

and hold to exit and return to standby.

Press

Copy the entire phonebook to another handset

When you have more than one handset registered to
your BT Synergy 4500 base, you can use this feature to
copy the entire phonebook from one handset to another.
This will save you having to copy each entry over
manually.

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll to the entry you want to copy
(or search alphabetically).

3. Select

Phonebook

Opt, then use or to display

and select OK.

Copy

4. Using the keypad, enter the number of the handset you
want to copy to and select

The display shows

X

(where X is the selected handset).

Please Wait

OK.

then

Copying to Handset

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Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

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5. At the receiving handset the display shows

Phonebook?

The display then shows

select OK to confirm.

Copying From Handset X

Replace

. Each

entry will then be copied in turn.

6.

At the original handset a beep will confirm when all entries
have been copied.

and hold to exit and return to standby.

Press

Copy to or from a SIM card

With the ‘SIM copy’ feature you can copy entries from
SIM Card to phonebook or from phonebook to SIM card.
So within minutes, you can have all your mobile contacts
saved onto your landline phone for quick and easy
dialling.

1. Insert the SIM card into the SIM READER slot on the side
of the base.

2. Select option. The phonebook entry you used last is
displayed.

3. Select

Opt, then use or to to display

SIM Copy

and select OK.

4. Use or to display either

Copy to SIM

and select OK.

Copy from SIM

or

Using the phone

Problems copying numbers

If you try to copy a phonebook
entry to another handset and the
other handset is switched off, out
of range, or the number of the
handset you have entered is
unavailable, you will hear the error
tone.

If you try to copy the entire
phonebook to another handset and
the other handset is switched off,
out of range, or the number of the
handset you have entered is
unavailable,
will be displayed.

Stored ringer melodies you have
assigned to phonebook entries are
specific to the BT Synergy 4500
and will therefore not be copied to
another type of handset.

Please note that you cannot
remove the SIM tray from the base
completely.

SIM copy/write is to and from one
handset. To transfer entries to
other handsets after SIM copy it is
best to use the copy entry or copy
phonebook command in the
phonebook menu.

Copy Phonebook Fail

27

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

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Using the phone

Please ensure that you have copied
your mobile phone phonebook to
the SIM successfully.

If you do not know your SIM card
PIN code or if you lock the SIM,
please contact your mobile
phone/SIM provider.

You only have two attempts to
enter your PIN code correctly.
You will not be able to try a third
time as this could risk locking the
SIM. You will need to insert the
SIM back into another device, i.e.
your mobile and enter the PIN
correctly before trying to copy to
your BT Synergy again.

The PIN number will be displayed
as asterisks for security reasons.

5. The display will show

Please Wait

while it checks your

SIM card, followed by one of the below results:

Copying

will be displayed, followed by the entry name if
copying an entry or by % checked if reading a blank SIM
entry until copying is completed. Once complete the
number of entries copied will be displayed. If the
phonebook is full,

Directory Full

will be displayed.

Or

Please Insert SIM Card

will be displayed, if you have
not already inserted the SIM card into the base. Insert
the SIM card now and follow the above instructions.

Or

SIM card PIN code:

will be displayed if your SIM card is
PIN protected. Enter your SIM PIN code and press
If the correct code is entered, copying will begin as
detailed above. If the incorrect PIN is entered,

SIM Card PIN

is displayed and the display will return to

Incorrect

the PIN entry screen. If you enter the incorrect PIN a
second time (including attempts made on other devices),

SIM PIN Error

is displayed and the display will return to

the phonebook menu.

OK.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Access code

1. Select option.

2. Use or to select

On and Off are displayed as options. Either, select On to

3.
activate prefix dialling.

Access code

Code:

is displayed. Enter the

prefix you require, e.g. 9 and select

and press OK.

OK. You will hear a

confirmation beep and the display will return to the
phonebook menu. Or, select

Off to deactivate prefix

dialling. The display will return to the phonebook menu.

Change the SIM Code

1. Select option. The phonebook entry you used last
is displayed.

2. Select

Opt, then use or to display

SIM Code

and select OK.

3. Use or to select either

Code

or

International Code

Country Code,National

and select OK.

4. Using the keypad, enter the dialling code and select

Save. You hear a confirmation beep.

5. Press

and hold to exit and return to standby.4. Use

or to select either

Code

or

International Code

Country Code,National

and select OK.

Using the phone

If your BT Synergy 4500 is
connected to a switchboard, you
may need to enter an access code
in the dialling sequence to be able
to connect to the outside line.

The access code will not be used
when you dial the number yourself
(rather than for example from the
phonebook) to allow you to make
calls to other switchboard
extensions.

SIM Country Code

These settings control the
conversion of numbers from mobile
format which may include +44 and
may have the 0 removed from the
area code. You should not normally
need to alter these settings if you
are using your BT Synergy 4500 in
the UK and your mobile to call UK
numbers. If this is not the case,
then please call the BT Synergy
4500 Helpline for assistance on
0870 605 8047.

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Handset settings

Handset ringer volume

The handset has 6 ringer volume settings: Off and 1–5
where, 1=low and 5=high. The default setting is 5.

1. Press or until
then select the

Handset Ringer Volume

2.

3. Press or to display either

Internal Volume

You will hear a sample ring for all
settings (except Off).

4. The current setting is highlighted. Press or to
highlight the volume you require.

5. Select the OK option and you will hear a confirmation
tone.

6. Press

and hold to exit and return to standby.

Handset ringer melody

The handset has 15 ringer melodies to choose from, 5
standard and 10 polyphonic.

1. Press or until
then select the

2. Press or until
displayed then select the

Handset Settings

OK option.

is displayed, select OK option.

External Volume

then select the OK option.

Handset Settings

OK option.

Handset Ringer Melody

OK option.

is displayed

or

is displayed

is

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]