BT SYNERGY 4100 User Manual

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Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

User Guide

BT SYNERGY 4100

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Welcome…

to your BT Synergy 4100 Digital Cordless Telephone

255 Name and number phonebook to store all

•

your contact numbers for easy dialling.

Copy the whole phonebook or individual entries to

•

and from your mobile phone SIM card.

Send and receive text messages*.

•

Caller Display lets you see who’s calling and your phone

•

stores details of the last 50 callers in a Calls list*.

With Call Waiting*, when you are on a call a soft beep

•

alerts you to another waiting call.

•

for additional wiring.

Digital call quality with a range of up to 300 metres

•

outdoors and up to 50 metres indoors (in ideal conditions).

* You must subscribe to your network provider’s Caller Display or Call Waiting service for these

features to work. A quarterly fee may be payable.

Please note that this equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages.

Need help?

If you have any problems setting up or using your BT Synergy 4100 please contact the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com. Alternatively, you may find the answer in ‘Help’ at the back of this guide.

Got everything?

BT Synergy

•

4000 handset

BT Synergy

•

4100 base

2 x AAA NiMH

•

rechargeable batteries

IMPORTANT Only use the telephone line cord supplied

If you have purchased a BT Synergy 4100 multiple pack you will also have the following items for each handset:

BT Synergy

•

4000 additional handset

BT Synergy

•

4000 charger

Base mains

•

power adaptor (item code

032763)

BT Synergy

•

telephone line cord

2 x AAA NiMH

•

rechargeable batteries

Mains power

•

supply for charger (item code 032765)

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . .7

Setting up . . . . . . . . . . . . . . . . . . . . . .7

Setting up for multiple packs . . . . . . . .8

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . .10

Handset display icons . . . . . . . . . . . . .11

Base buttons and LEDs . . . . . . . . . . . .12

Navigating the menus . . . . . . . . . . . . .13

Character map . . . . . . . . . . . . . . . . . .13

Menu map . . . . . . . . . . . . . . . . . . . . . .14

Using the phone

Switch the handset power on/off . . . . .15

Make an external call . . . . . . . . . . . . . .15

Preparatory dialling . . . . . . . . . . . . . . .15

End a call . . . . . . . . . . . . . . . . . . . . . .15

Receive a call . . . . . . . . . . . . . . . . . . . .16

Earpiece volume . . . . . . . . . . . . . . . . .16

Secrecy . . . . . . . . . . . . . . . . . . . . . . . .17

Handsfree . . . . . . . . . . . . . . . . . . . . . .17

Redial the last number called . . . . . . . .18

Redial a number from the redial list . . .18

Copy a number from the redial list . . . .19

Delete a redial number . . . . . . . . . . . .19

Delete all redial numbers . . . . . . . . . .20

Keypad lock . . . . . . . . . . . . . . . . . . . . .20

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Paging . . . . . . . . . . . . . . . . . . . . . . . . .20

255 Name and number phonebook . . .21

Store a name and number . . . . . . . . . .21

View/check details for an entry . . . . . .22

Dial an entry . . . . . . . . . . . . . . . . . . . .22

Edit a name and number . . . . . . . . . . .23

Delete a name and number . . . . . . . . .23

Copy an entry to another handset . . . .24

Copy the entire phonebook to another

handset . . . . . . . . . . . . . . . . . . . . . . . .25

Copy to or from a SIM card . . . . . . . . .26

Access code . . . . . . . . . . . . . . . . . . . . .28

Change the SIM code . . . . . . . . . . . . .28

Handset settings

Handset ringer volume . . . . . . . . . . . .29

Handset ringer melody . . . . . . . . . . . .29

Handset earpiece volume . . . . . . . . . .30

Auto answer . . . . . . . . . . . . . . . . . . . .31

Handset name . . . . . . . . . . . . . . . . . . .31

Display language . . . . . . . . . . . . . . . . .32

Warning tones . . . . . . . . . . . . . . . . . . .32

Base settings

Base ringer volume . . . . . . . . . . . . . . .34

Base ringer melody . . . . . . . . . . . . . . .34

PIN code . . . . . . . . . . . . . . . . . . . . . . .35

Dial mode . . . . . . . . . . . . . . . . . . . . . .35

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5In this guide

Restore default settings . . . . . . . . . . . .36

Default settings . . . . . . . . . . . . . . . . . .37

Date and time settings

Set the time . . . . . . . . . . . . . . . . . . . .38

Set the date . . . . . . . . . . . . . . . . . . . .38

Set the alarm . . . . . . . . . . . . . . . . . . . .39

Silence the alarm . . . . . . . . . . . . . . . .39

BT Calling Features

Caller Display . . . . . . . . . . . . . . . . . . .40

Call list . . . . . . . . . . . . . . . . . . . . . . . .40

View and dial from the Calls list . . . . . .40

Copy a Calls list number

to the phonebook . . . . . . . . . . . . . . . .41

Delete a Calls list number . . . . . . . . . .42

Delete the whole Calls list . . . . . . . . . .42

Call Waiting . . . . . . . . . . . . . . . . . . . . .43

Voice Mail/Message Waiting . . . . . . . .44

Text Messaging

Subscribe to the text messaging

service . . . . . . . . . . . . . . . . . . . . . . . . .45

Cost of the fixed line service . . . . . . . .45

Send a text message . . . . . . . . . . . . . .46

Entering text . . . . . . . . . . . . . . . . . . . .49

Standard text entry . . . . . . . . . . . . . . .50

Writing tips for standard text entry . . .50 Receiving and reading text messages . .51 Read, edit, send texts stored in

the outbox . . . . . . . . . . . . . . . . . . . . .54

Service Centre numbers . . . . . . . . . . . .55

Adding or changing Service

Centre numbers . . . . . . . . . . . . . . . . . .56

Select a Send Service Centre number . .57

Message alert beeps . . . . . . . . . . . . . .58

User Areas . . . . . . . . . . . . . . . . . . . . . .58

Set a user area . . . . . . . . . . . . . . . . . .59

How callers send a text to a user area .60

Open a user area . . . . . . . . . . . . . . . . .60

Edit a user area . . . . . . . . . . . . . . . . . .61

Delete a user area . . . . . . . . . . . . . . . .62

Check the list of sub addresses . . . . . .62

Check the common box sub address . .63

Change auto save setting . . . . . . . . . .64

Using additional handsets

Registering your handset . . . . . . . . . . .65

Select a base . . . . . . . . . . . . . . . . . . . .66

De-register a handset . . . . . . . . . . . . .67

Internal calls . . . . . . . . . . . . . . . . . . . .67

Transferring calls . . . . . . . . . . . . . . . . .68

3-Way Call . . . . . . . . . . . . . . . . . . . . . .68

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

6 In this guide

Help . . . . . . . . . . . . . . . . . . . . . . . . . .70

General information

Replacing the handset batteries . . . . . .76

Safety information . . . . . . . . . . . . . . . .76

Cleaning . . . . . . . . . . . . . . . . . . . . . . .77

Environmental . . . . . . . . . . . . . . . . . . .77

Product disposal instructions . . . . . . . .77

Guarantee . . . . . . . . . . . . . . . . . . . . . .78

Returning your phone . . . . . . . . . . . . .78

How many telephones can I have? . . . .78

R&TTE . . . . . . . . . . . . . . . . . . . . . . . .79

Declaration of Conformance . . . . . . . .79

Connecting to a switchboard . . . . . . . .80

Inserting a pause . . . . . . . . . . . . . . . . .80

Recall . . . . . . . . . . . . . . . . . . . . . . . . .80

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting started

Location

You need to place your BT Synergy 4100 within 2 metres of the mains power socket and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Your BT Synergy 4100 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.

Setting up

1. Push the mains power cord into the underside of the base until you hear it click into place and connect the other end into the mains power wall socket. The green Power/In use light comes on.

Power adaptor cable

WARNING

Do not place your BT Synergy 4100 in the bathroom or other humid areas.

Handset range

The BT Synergy 4100 has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range significantly. With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range.

When you move out of range of the base, the out of range tone will sound every minute. This tone is repeated until you move back into range.

IMPORTANT

The base station must be plugged into the mains power socket at all times. Do not connect the telephone line until the handset is fully charged. Only use the power and telephone cables supplied with the product.

Which socket?

Power socket Telephone line socket

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

8 Getting started

PULL

Rechargeable batteries

alreadyfitted

Remove thistab and

chargebatteries for 24

hoursbefore use

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

If you have purchased a multiple handset pack, you should use the mains power adaptor with the clear connector for the base. The power adaptor(s) with the red connector is for the chargers(s).

The red Charging light stays on even when the batteries are fully charged.

Talk/Standby time

In ideal conditions, fully charged handset batteries should give up to 10 hours talk time or up to 100 hours standby time on a single charge. The base must remain plugged in to the mains and switched on at all times.

Note that new batteries do not reach full capacity until they have been in normal use for several days.

Battery low warning

If the symbol flashes in the display and you hear a warning beep every 10-15 seconds, you will need to recharge the handset before you can use it again.

During charging, the symbol will scroll in the display.

2. Rechargeable batteries are already fitted in your handset. To activate the batteries, pull the plastic tab away from the bottom of the handset as shown.

3. Place the handset on the base to charge for at least 24 hours. The red Charging light comes on. When the handset is fully charged the display shows the symbol.

4. After 24 hours, plug one end of the telephone line cord into the socket marked on the underside of the base and the other end into the telephone wall socket.

Only use the telephone line cord supplied.

Setting up for multiple packs

If you have purchased a BT Synergy 4100 multiple pack, you will also need to follow the instructions shown below to prepare any additional handsets and chargers for use.

For each additional handset and charger:

1. Connect the power adaptor with the red connector to the charger and switch on.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Power adaptor cable

2. Rechargeable batteries are already fitted in your handset. To activate the batteries, pull the plastic tab away from the bottom of the handset as shown previously.

3. Place the handset on the charger and charge for at least 24 hours. The red charging light will come on.

Your BT Synergy 4100 additional handset comes preregistered to the base. The handset number will be shown on the display.

Your BT Synergy 4100 is ready for use.

Battery performance

To keep your batteries in the best condition, leave the handset off the base for a few hours at a time.

Running the batteries right down at least once a week will help them last as long as possible.

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time. Eventually they will need to be replaced. New batteries are available from the BT Synergy 4100 Helpline on 0870 605 8047. For instructions on how to install new batteries, see page 75.

After charging your handset for the first time, subsequent charging time is about 6–8 hours a day. Batteries and handset may become warm during charging. This is normal.

9Getting started

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Int

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Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting to know your phone

Handset buttons

Option button (middle)

In standby or talk mode, press to

open the Phonebook,

In standby or talk mode, when the

symbol is displayed, press to open

In menu mode, press to go back to

In standby mode, press to access

In talk mode, press to increase the

handset earpiece volume,

In standby mode, press to make or

For use with Call Waiting,

In standby mode, use to make an

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Option button (left)

the Calls list,

the previous screen.

Menu/Volume +/Scroll Up

and scroll through the menu

Use to scroll up through the

phonebook and Calls list

receive calls,

In talk mode, use to switch

handsfree on and off,

Recall/Call Waiting/Intercom

For use with a switchboard/PBX

and BT Calling Features.

internal call,

page 21.

page 40.

page 13.

options,

page 16.

Talk / Handsfree

page 15.

page 17.

page 43.

page 67.

Calls light

Illuminates when the line is in use. Flashes when receiving a call.

Display with backlight

Option button (right)

In talk mode, press to switch mute on/off,

In menu mode, press to confirm a displayed option.

End call/ Delete/Keypad lock

In talk mode, press to end a call, page 15.

In entry mode, press to delete

digits. In menu mode, press and hold to

exit and return to standby In standby mode, use to lock the

keypad,

Calls/V

In standby mode, press to access and scroll through the menu options,

In talk mode, press to decrease the handset earpiece volume,

Use to scroll down through the phonebook and Calls list

Keypad

Use to enter digits and characters.

Last number redial/Pause

In standby mode, use to redial any of the last 20 numbers called,

In talk mode, press to enter a pause in a number,

page 17.

page 20.

olume -/Scroll Down

page 13.

page 80.

page 13.

page 16.

page 18.

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Handset display icons – These are the symbols you will see on your handset’s screen.

11Getting to know your phone

Shows the time in hours and minutes.

Handset name

The handset name is

displayed in standby mode.

Number of Calls list* entries

Displays the number of

unanswered calls.

Battery levels

Shows handset battery status. Scrolls when the handset is charging in the base.

Phonebook

Select icon to view the phonebook.

Calls list*

Flashes to indicate new Calls list entries.

Envelope

Flashes to indicate new text messages in the Inbox.

* For these features to work you must subscribe to your Network Provider’s Caller Display* and/or Call Waiting* service. A quarterly fee may be payable.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Time

BT Synergy 15

Date

Shows the date in day/month format.

Range

Displayed in standby mode to indicate handset is in range of the base. Flashes if you go out of range.

Keypad lock

Displayed when the keypad is locked.

Handset Ext

Displayed when an external call is being received or in progress.

Handset number

The handset number

is displayed in standby mode.

Handset Int

Displayed when an internal call is being received or in progress.

Handsfree Speaker

Displayed when in handsfree mode.

Alarm Bell

Displayed when an alarm is set.

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

12 Getting to know your phone

Base buttons and LEDs

Find Handset/Page

Press to find/page handset(s), page 20.

SIM Reader

Insert your mobile phone SIM card here to copy to and from the phonebook, page 26.

Charging light (RED)

Comes on when the handset is charging on the base.

Power/In use light (GREEN)

On when the power is on. Flashes when the handset is in use.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

654

321

987

Navigating the menus

Your BT Synergy 4100 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page.

When the handset is switched on and in standby:

1. Press or to open the main menu then press

repeatedly to scroll to the menu option you

want.

2. Press the or the

OK option button to select a menu option

Back option button to go back to the

previous screen.

Character map

The following table shows you where each letter and punctuation character can be found. This will be helpful when storing a name in the phonebook, see page 21.

Button Upper case Lower case

1@$¥∑€%/◊ 1@$¥∑a%/ ABC2ДЕЖ abc2даежз DEF3Й∆ def3èé GHI4 I ghi4i JKL5 jkl5 MNO6ÑÖO mno6ñöo

Button Upper case Lower case

PQRS7

I ∑ pqrs7

Ü0.tuv8úü

TUV8 WXYZ9 wxyz9 0

!?¡¿&§ 0!?¡¿&§ .,”’:;+-=<>*.,”’:;+-=<>

#()[]{}_\|~^ #()[]{}_\|~^

Option buttons

Press to select the option displayed on the screen.

Exit or go back one level in the menu

Press Press and hold to return to

standby. If no buttons are pressed for 30

seconds, the handset reverts to standby automatically.

to go back one level.

13Getting to know your phone

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

14 Getting to know your phone

Menu map

TXT Menu

Write Message Inbox Outbox TXT Settings -

Server number Server Activation Sub Address

Checking Message Alert Common Box

Sub Address User Boxes Settings Send Option Save

Handset Settings

Handset Ringer Volume Handset Ringer Melody Handset Ear Volume Auto Answer Handset Name Language Warning Tones

Base Settings

Base Ringer Volume Base Ringer Melody PIN Code Dial Mode Restore Settings

Date & Time Settings

Set Date Set Time Set Alarm

Registration

Phonebook menu

No entries stored:

Phonebook menu

Add entry Copy from SIM* Access Code

Entries stored:

Phonebook menu

Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM Copy* Access Code SIM code*

To be able to use this feature, you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your BT Synergy 4100.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Switch the handset power on/off

Press and hold to switch off.

Press to switch back on.

Make an external call

1. Lift the handset and press . The icon is displayed.

2. When you hear the dialling tone, dial the telephone number you want.

Preparatory dialling

1. Enter the number first. If you make a mistake, press to delete the last digit.

2. Press to dial.

End a call

1. Press .

Place the handset back on the base/charger.

When you make a call, the Calls light on the handset comes on and the In Use light on the base flashes.

Call timer

Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call.

Press to delete any incorrect digits

The symbol on the display indicates when you are in range of the base. If the symbol flashes and you hear a warning beep, you are out of range and will need to move closer to the base.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

16 Using the phone

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Caller Display

If you have subscribed to your network’s Caller Display service, the caller’s number (or name if stored in the phonebook) is displayed. See page 40 for more information.

Auto answer

As long as you have auto answer set to ON you can just pick the handset up off the base/charger to answer a call. If you have switched it off, you will need to press . Auto answer ON is the default setting.

Receive a call

When you receive a call, the phone rings and the Calls light on the handset flashes. The or symbol flashes in the display to let you know if it is an external or internal call.

1. If your handset is on the base, pick it up to answer the call.

If your handset is off the base, press .

Earpiece volume

During a call you can adjust the volume of the earpiece/handset receiver.

1. Press or to increase or decrease the volume.

As you increase or decrease the volume, the boxes on the display show the volume level.

Maximum volume

Mid volume

Minimum volume

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Secrecy

During a call, you can talk to someone nearby without your caller hearing.

1. Select

Sec option.

Secrecy On

appears in the display and

your caller cannot hear you.

2. Select

Off option to return to your caller.

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.

Make a call in handsfree

1. Dial the number then press .

2. Press again. The icon is displayed and you hear your call over the loudspeaker.

3. Press to end the call.

During a handsfree call, press or to change the volume.

To switch handsfree off and return to the handset at any time, press

17Using the phone

Answer a call in handsfree

When the phone rings:

1. Press

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

twice. The call is transferred to the loudspeaker.

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18 Using the phone

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Switch to handsfree during a call

During a call:

1. Press . The call is transferred to the loudspeaker.

2. Press to end the call.

Redial

The last 20 telephone numbers called are saved to a redial list. You can then select any of the numbers to redial, delete or copy to the phonebook.

Redial the last number called

1. Press , wait for the dialling tone then press .

The last number you called is displayed and dialled.

If the number is stored in the Directory and a name/number match is found, the name will be displayed instead.

Redial numbers can be up to 32 digits long.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Redial a number from the redial list

1. Press . The last number called is displayed.

2. Use or to scroll through the redial list to the number you want.

3. Press to redial.

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Copy a number from the redial list to the phonebook

1. Press . The last number called is displayed.

2. Use or to scroll to the number you want then select the

Copy option.

Enter Name

is displayed.

3. Enter a name using the keypad (as shown on page 21) then select the

OK option.

4. Edit the number if you need to, then select the

Enter Number

is displayed.

option to confirm.

5. The ringer melody options are displayed. Use or

to scroll through the options. When you hear the

Save

melody you want, select the Display shows

6. Press

and hold to exit and return to standby.

Entry Saved

option to confirm.

Delete a redial number

1. Press . The last number called is displayed.

2. Use or to scroll to the number you want then select the

3. Select the

Del option.

Del option to confirm.

Delete Entry

Entry Deleted

? is displayed.

displayed.

4. Press

and hold to exit and return to standby.

Press to delete any unwanted digits and then enter new ones using the keypad.

You will not be able to copy a number to the phonebook if the phonebook is already full. If you try to, the display will show

. You will need to delete a

Full

number in the phonebook first, see page 23.

The copy option will not be presented if the redial number already appears in the phonebook.

If you decide not to delete, select

Save

option.

Directory

19Using the phone

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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20 Using the phone

If you press any button while the keypad lock is on, the display will

Press Unlock

show seconds and then return to standby.

IMPORTANT

If the keypad is locked you will NOT be able to dial the emergency numbers 999 and 112.

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Delete all redial numbers

1. Press . The last number called is displayed.

2. Press

and hold the Del option for 3 seconds.

Dialled Calls?

3. Select the

Del option to confirm.

is displayed.

Keypad lock

You can lock the keypad so that it cannot be used

then for 3

accidentally while carrying it around.

To lock the keypad:

1. Press then press . The display shows the symbol .

To unlock the k

eypad:

1. Select the UNLOCK option then press . The display will return to standby.

Clear

is displayed.

Redial List Deleted

Paging

You can alert a handset user that they are wanted or locate a missing handset.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

21Using the phone

1. Press on the base. The paged handset(s) rings

2. Press to stop the paging ring

Press any button on the handset.

255 Name and number phonebook

You can store up to 255 names and numbers in the phonebook. Names can be up to 13 characters long and numbers up to 24 digits. You can also select different ring tones for phonebook entries.

Store a name and number

1. Select the option.

When storing the first entry:

OK to select.

press

When storing further entries: press Opt to display

Entry

, then press OK to select.

Enter Name

is displayed. Enter the name using the

keypad.

4. Select

OK option to confirm.

5. Enter the telephone number using the keypad.

Add Entry

Enter Number

is highlighted,

is displayed.

Add

Paging calls cannot be answered by a handset.

The paging ring will stop automatically after 30 seconds if no button is pressed and your handset will return to standby.

Entering names

There is a character map on page 13 to help you when entering names.

Use the keypad letters to enter names, e.g. to store TOM:

Press once to enter Press three times to enter Press

Writing tips

Press to delete the last character or digit.

Select upper and lower case.

Press Use , , and for

other punctuation characters, see page 13 for full character map.

You MUST enter a name and a number, otherwise the display will show

once to enter

A-a option to switch between

to insert a space.

Error

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

LNR

22 Using the phone

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Entering numbers

Make sure you enter the full telephone number including the dialling code if you subscribe to a Caller Display service and want the name of your caller displayed instead of the number.

To enter a pause in a phonebook number, press and a P will be displayed. For more information on pauses, see page 80.

The ringer melody option means that when you receive a call from a number stored in your phonebook the ringtone you choose will be played.

To assign a ringtone to a specific caller you must subscribe to a Caller Display Service from your network provider. For more information, see page 40.

To search alphabetically

Press the relevant keypad button, e.g. for TOM, press then scroll through the entries under T.

6. Select OK option to confirm.

7. The ringer melody options are displayed. Use or

to scroll through and hear a sample of each melody. When you hear the melody you want, press confirm. Display shows

8. Press

and hold to exit and return to standby.

Entry Saved

Save to

View/check details for an entry

1. Select the option. The phonebook entry you used last is displayed.

2. Use or to scroll and find the entry you want or search alphabetically.

3. Select

Opt then press or to display

Details

and select OK.

Show

All the details for this entry are displayed: the name, the number, and the selected ringer melody.

Dial an entry

1. Select the option. The phonebook entry you used last is displayed.

2. Use or to scroll and find the entry you want or search alphabetically.

3. Press to dial the displayed number.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

23Using the phone

Edit a name and number

1. Select the option. The phonebook entry you used last is displayed.

2. Use or to scroll and find the entry you want to edit or search alphabetically character.

3. Select

Opt, then use or to display

Edit Entry

and select OK.

Edit Name

and the name are displayed. Use to delete any incorrect characters, then enter new ones using the keypad and select

OK to confirm.

Edit Number

displayed.

5. Use to delete any incorrect digits, then enter new ones using the keypad and select

OK to confirm.

6. The ringer melody options are displayed. Use or

to scroll through the options. When you hear the

melody you want, press

Entry Saved

7. Press

and hold to exit and return to standby.

Save to confirm. Display shows

Delete a name and number

1. Select the option. The phonebook entry you used last is displayed.

To search alphabetically

Press the relevant keypad button, e.g. for TOM, press then scroll through the entries under T.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

24 Using the phone

2. Use or to scroll and find the entry you want to

If you decide not to delete, select the Save option.

To search alphabetically

Press the relevant keypad button, e.g. for TOM, press then scroll through the entries under T.

edit or search alphabetically.

3. Select

Opt, then use or to display

and select OK.

Entry

Delete Entry?

Del to delete,

Select

and the entry details are displayed.

Entry deleted

is displayed.

Copy an entry to another handset

When you have more than one handset registered to your BT Synergy 4100 base, you can use this feature to copy entries between handsets.

1. Select the option. The phonebook entry you used last is displayed.

2. Use or to scroll to the entry you want to copy (or search alphabetically).

3. Select

Opt, then use or to display

and select OK.

4. Using the keypad, enter the number of the handset you want to copy to and select

The display shows

Handset X

At the receiving handset the display shows

Please Wait

(where X is the selected handset).

OK.

then

Copying to

select OK to confirm.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Delete

Copy Entry

Copy Entry?

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25Using the phone

The display then shows

Copying From Handset X

. When copying is complete the new entry will be displayed in the phonebook list.

At the original handset a beep will confirm the entry has

6. been copied.

and hold to exit and return to standby.

Press

Copy the entire phonebook to another handset

When you have more than one handset registered to your BT Synergy 4100 base, you can use this feature to copy the entire phonebook from one handset to another. This will save you having to copy each entry over manually.

1. Select the option. The phonebook entry you used last is displayed.

2. Use or to scroll to the entry you want to copy (or search alphabetically).

3. Select

Phonebook

Opt, then use or to display

and select OK.

Copy

4. Using the keypad, enter the number of the handset you want to copy to and select

The display shows

(where X is the selected handset).

Please Wait

OK.

then

Copying to Handset

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

26 Using the phone

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Problems copying numbers

If you try to copy a phonebook entry to another handset and the other handset is switched off, out of range, or the number of the handset you have entered is unavailable, you will hear the error tone.

If you try to copy the entire phonebook to another handset and the other handset is switched off, out of range, or the number of the handset you have entered is unavailable, will be displayed.

Stored ringer melodies you have assigned to phonebook entries are specific to the BT Synergy 4100 and will therefore not be copied to another type of handset.

Please note that you cannot remove the SIM tray from the base completely.

SIM copy/write is to and from one handset. To transfer entries to other handsets after SIM copy it is best to use the copy entry or copy phonebook command in the phonebook menu.

Copy Phonebook Fail

5. At the receiving handset the display shows

Phonebook?

The display then shows

select OK to confirm.

Copying From Handset X

Replace

. Each

entry will then be copied in turn.

At the original handset a beep will confirm when all entries have been copied.

and hold to exit and return to standby.

Press

Copy to or from a SIM card

With the ‘SIM copy’ feature you can copy entries from SIM Card to phonebook or from phonebook to SIM card. So within minutes, you can have all your mobile contacts saved onto your landline phone for quick and easy dialling.

1. Insert the SIM card into the SIM READER slot on the side of the base.

2. Select option. The phonebook entry you used last is displayed.

3. Select

Opt, then use or to to display

SIM Copy

and select OK.

4. Use or to display either

Copy to SIM

and select OK.

Copy from SIM

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

27Using the phone

5. The display will show

Please Wait

while it checks your

SIM card, followed by one of the below results:

Copying

will be displayed, followed by the entry name if copying an entry or by % checked if reading a blank SIM entry until copying is completed. Once complete the number of entries copied will be displayed. If the phonebook is full,

Directory Full

will be displayed.

Please Insert SIM Card

will be displayed, if you have not already inserted the SIM card into the base. Insert the SIM card now and follow the above instructions.

SIM card PIN code:

will be displayed if your SIM card is PIN protected. Enter your SIM PIN code and press If the correct code is entered, copying will begin as detailed above. If the incorrect PIN is entered,

SIM Card PIN

is displayed and the display will return to

Incorrect

the PIN entry screen. If you enter the incorrect PIN a second time (including attempts made on other devices),

SIM PIN Error

is displayed and the display will return to

the phonebook menu.

OK.

Please ensure that you have copied your mobile phone phonebook to the SIM successfully.

If you do not know your SIM card PIN code or if you lock the SIM, please contact your mobile phone/SIM provider.

You only have two attempts to enter your PIN code correctly. You will not be able to try a third time as this could risk locking the SIM. You will need to insert the SIM back into another device, i.e. your mobile and enter the PIN correctly before trying to copy to your BT Synergy again.

The PIN number will be displayed as asterisks for security reasons.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Using the phone

If your BT Synergy 4100 is connected to a switchboard, you may need to enter an access code in the dialling sequence to be able to connect to the outside line.

The access code will not be used when you dial the number yourself (rather than for example from the phonebook) to allow you to make calls to other switchboard extensions.

SIM Country Code

These settings control the conversion of numbers from mobile format which may include +44 and may have the 0 removed from the area code. You should not normally need to alter these settings if you are using your BT Synergy 4100 in the UK and your mobile to call UK numbers. If this is not the case, then please call the BT Synergy 4100 Helpline for assistance on 0870 605 8047.

Access code

1. Select option.

2. Use or to select

On and Off are displayed as options. Either, select On to

3. activate prefix dialling.

Access code

Code:

is displayed. Enter the

prefix you require, e.g. 9 and select

and press OK.

OK. You will hear a

confirmation beep and the display will return to the phonebook menu. Or, select

Off to deactivate prefix

dialling. The display will return to the phonebook menu.

Change the SIM Code

1. Select option. The phonebook entry you used last is displayed.

2. Select

Opt, then use or to display

SIM Code

and select OK.

3. Use or to select either

Code

International Code

Country Code,National

and select OK.

4. Using the keypad, enter the dialling code and select

Save. You hear a confirmation beep.

5. Press

and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Handset settings

Handset ringer volume

The handset has 6 ringer volume settings: Off and 1–5 where, 1=low and 5=high. The default setting is 5.

1. Press or until then select the

Handset Ringer Volume

OK option.

3. Press or to display either

Internal Volume

4. The current setting is highlighted. Press or to highlight the volume you require.

5. Select the OK option and you will hear a confirmation tone.

6. Press

and hold to exit and return to standby.

Handset ringer melody

The handset has 15 ringer melodies to choose from, 5 standard and 10 polyphonic.

1. Press or until then select the

OK option.

2. Press or until displayed then select the

Handset Settings

is displayed, select OK option.

External Volume

then select the OK option.

Handset Settings

Handset Ringer Melody

OK option.

is displayed

You will hear a sample ring for all settings (except Off).

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Handset settings

You will hear a sample ring on each button press.

3. Use or to choose between

Internal Melody

then select the OK option.

External Melody

4. The current melody is highlighted and played. Press or to highlight the melody you want.

5. Select the

OK option and you will hear a confirmation

tone.

6. Press

and hold to exit and return to standby.

Handset earpiece volume

The handset has 5 earpiece volume settings. The default setting is 3.

1. Press or until then select the

OK option.

2. Press or until then select the

OK option.

Handset Settings

Handset Ear Volume

is displayed

3. Press or to select the volume you want and select the

4. Press

OK option to confirm.

and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Auto answer

If you set Auto Answer to ON, when you receive an incoming call and the handset is in the base, you can pick it up to answer the call. You do not need to press .

1. Press or until then select the

OK option.

2. Press or until select either the

Handset Settings

Auto Answer

Off

option and you will hear a

is displayed

is displayed then

confirmation tone.

3. Press

and hold to exit and return to standby.

Handset name

You can give your handset a personalised name to personalise if you are using more than one handset. The maximum number of characters is 10.

1. Press or until then select the

OK option.

2. Press or until select the

OK option.

Handset Settings

Handset Name

is displayed

is displayed then

3. Press to delete unwanted characters and enter a new name using the keypad.

Handset settings

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Handset settings

4. Select the OK option and you will hear a confirmation tone.

5. Press

and hold to exit and return to standby.

Display language

You can change the language that is shown on your handset display. The available languages include English, Français, Deutsch, Italiano and Espanol.

1. Press or until then select the

OK option.

2. Press or until select the

OK option.

Handset Settings

Language

is displayed then

is displayed

3. Press or to select the language you want.

4. Select

5. Press

OK option and you will hear a confirmation tone.

and hold to exit and return to standby.

Warning tones

Your BT Synergy 4100 allows you to set beeps/warning tones to alert you to various situations.

You can set a confirmation beep to sound each time a keypad button is pressed and you can set a warning beep

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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to sound when the batteries are low or when your handset goes out of range.

1. Press or until then select

OK option.

2. Press or until

OK option.

select

3. Press or to select either

Battery Tone

Handset Settings

Warning Tones

Key Tones,Low

Out Of Range Tone

is displayed

is displayed then

4. With the warning tone you want displayed, select either

Off

the

option and you will hear a confirmation

tone.

5. Press

and hold to exit and return to standby.

Handset settings

If you switch the handset key tones off, you will not hear any confirmation tones when altering settings.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Base settings

1. Press or until

You will hear a sample ring for all settings (except Off).

You will hear a sample ring on each button press.

3. Press or to highlight the volume you require.

4. Select the

5. Press

1. Press or until

2. Press or until

3. The current melody is highlighted and played. Press

4. Select the

5. Press

Base ringer volume

The base has 6 ringer volume settings: Off or 1 to 5. The default setting is 5.

select the

OK option.

Base Ringer Volume

Base Settings

is displayed, select OK option.

is displayed then

OK option and you will hear a confirmation tone.

and hold to exit and return to standby.

Base ringer melody

The base has 5 ringer melodies to choose from.

select the

OK option.

then select the

Base Settings

Base Ringer Melody

OK option.

is displayed then

is displayed

or to highlight the melody you want.

OK option and you will hear a confirmation tone.

and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

PIN code

Your BT Synergy 4100 has a security PIN code which you will need to change some of the base settings. The default setting is 0000. You may want to change this to prevent unauthorised changes to your settings.

1. Press or until select the

OK option.

2. Press or until

OK option.

the

PIN Code?

is displayed. Enter the current 4 digit PIN

code and select the

New PIN?

4. select the

Confirm PIN?

5. and select the

is displayed. Enter a new 4 digit PIN code and

OK option.

is displayed. Re-enter the new PIN code

OK option. You will hear a confirmation

Base Settings

PIN Code

OK option.

is displayed then

is displayed then select

beep.

6. Press

and hold to exit and return to standby.

Dial mode

Your BT Synergy 4100 is pre-set to Tone dialling (Tone/Time Break). If required you can change this setting, the dial mode options are Tone/Time Break, Tone/Earth or Pulse/Earth.

Base settings

For security when you enter each digit of the PIN code it will be displayed as a

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Base settings

If you are registered to more than one base and you try to restore the default settings, you may need to re-select the base you wish to use.

1. Press or until select the

OK option.

2. Press or until select the

OK option.

Base Settings

Dial Mode

is displayed then

3. Press or to highlight the dial mode you want.

4. Select the

OK option and you will hear a confirmation

tone.

5. Press

and hold to exit and return to standby.

Restore default settings

You can restore your BT Synergy 4100 to its default (original) settings. Please note this will delete your phonebook, redial and calls list.

1. Press or until select the

OK option.

2. Press or until then select the

PIN Code?

select the

OK option.

is displayed. Enter your 4 digit PIN code and

OK option. The handset power switches off

Base Settings

Restore Settings

is displayed then

is displayed

and the base beeps. The handset will then switch itself back on and show the standby display.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Default settings

Handset Name BT SYNERGY Low Battery Tone ON Out of Range Tone ON Key Tones ON Auto Answer Handset Internal Ringer Melody 1 Handset Internal Ringer Volume 5 Handset External Ringer Melody 1 Handset External Ringer Volume Earpiece Volume 3 Handset Language English Directory Empty Calls List Empty Redial List Empty Base Ringer V Base Ringer Melody PIN code 0000 Pause 3 Seconds Dial Mode Tone/TBR Key Lock OFF Recall Alarm OFF Date and Time Jan 1st, 12:01 SMS Incoming SC Number 1 0800 58752 SMS Outgoing SC Number 1 1470P1709400 SMS Incoming SC Number 2 Empty SMS Outgoing SC Number 2 Empty SMS Common Box Sub Address 9

olume 5

100ms

Base settings

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

020

212

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Date and time settings

Set the time

If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call.

1. Press or until displayed then select

2. Press or until

Date & Time Settings

OK option.

Set Time

OK option. The first digit is highlighted.

3. Enter the current time in 24-hour format, e.g. for 9:24pm press , , , , then select the option. You will hear a confirmation tone.

4. Press

and hold to exit and return to standby.

Set the date

1. Press or until displayed then select

Set Date

is displayed, select OK option. The first digit

Date & Time Settings

OK option.

is highlighted.

3. Enter the current date (dd/mm/yy) e.g. for 15 2006, press , , , , , , then select

OK option. You will hear a confirmation tone.

4. Press

and hold to exit and return to standby.

is displayed, select the

February

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Set the alarm

You can use your BT Synergy 4100 as an alarm clock.

1. Press or until displayed then select

2. Press or until

On option to set an alarm. The first digit is

the

Date & Time Settings

OK option.

Set Alarm

is displayed. Select

highlighted.

3. Enter the time you want the alarm to sound in 24-hour format, e.g. for 07:30am, press , , , then select the

OK option.

4. Press or to select an alarm melody, then select

OK option.

the

5. Press or to select select the

6. Press

OK option. You will hear a confirmation tone.

and hold to exit and return to standby.

Once

On Daily

, then

Silence the alarm

1. Press the STOP option button.

Date and time settings

Select

Once

for a one-off alarm, or

On Daily

select alarm to ring daily at the set time.

if you want the

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

BT Calling Features

Caller Display

If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.

To ensure that the caller’s name is displayed, make sure you have stored the full number, including the dialling code in the phonebook.

If your caller’s name and number are stored in the phonebook and a name/number match is found, you will see the caller’s name on the display instead.

Calls list

IMPORTANT

To use Caller Display you must first subscribe to the service from your network provider. A quarterly fee may be payable. For more information on BT Calling Features call BT free on 0800 800 150.

It may take a couple of seconds for the display to show the telephone number or name for an incoming call. The display will initially display

External Call

number. Your BT Synergy 4100 can display

numbers up to 20 digits and names up to 13 characters.

If a caller has withheld their number,

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

followed by the

Withheld

will be displayed.

The Calls list holds up to 50 telephone numbers (includes Received and Missed Calls) and they are stored in the order they were received. The caller’s details are stored in the Calls list whether you answered the call or not. If a call is received when the list is full, the oldest entry will be deleted automatically.

When a new call is received in the Calls list the icon will flash on the display and the calls counter above the icon shows how many new calls you have received.

View and dial from the Calls list

1. Select the option. The most recently received

New

number or name is displayed.

is displayed when

a call is new (has not yet been viewed).

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

2. Use or to scroll through the list.

3. To dial a displayed number, press . The number will be

Dialling

dialled automatically and the display will show

Or, Press

When all new calls have been viewed

and hold to exit and return to standby.

New

will disappear

and the call counter will show the total amount of old calls received.

Copy a Calls list number to the phonebook

1. Select the option. The most recently received number or name will be shown.

2. Use or to scroll through the list to the number you want.

3. Select the

Copy option,

4. Enter a name using the keypad, then select the

Enter Name

is displayed.

option.

Edit Number

is displayed. Select the OK option to confirm.

6. The ringer melody options are displayed, use or

to scroll through the options. You will hear a sample of each melody, when you hear the one you want select the

Save option to confirm. Display shows

7. Press

and hold to exit and return to standby.

Entry Saved

BT Calling Features

If the number is unavailable,

Unavailable

If the call is from an international number, displayed.

If the call is from the operator,

Operator

If the call is from a payphone,

Payphone

If the call is from a ringback request, displayed.

See ‘Entering names’ and ‘Writing tips’ on page 21.

If you need to edit the number, use

then enter new ones using the keypad.

will be displayed.

International

will be displayed.

Ringback

to delete any unwanted digits,

will be

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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BT Calling Features

If you decide not to delete, select the Save option.

If you decide not to delete, select the

Save option.

Delete a Calls list number

1. Select the option. The most recently received number or name will be shown.

2. Use or to scroll through the list to the number you want.

3. Select the

4. Select the

Del option.

Del option again to confirm.

Delete Entry?

is displayed.

Entry Deleted is

displayed and then the next entry in the Calls list.

5. Press

and hold to exit and return to standby.

Delete the whole Calls list

1. Select the option. The most recently received number or name will be shown.

2. Select

and hold the Del option for 2 seconds.

List?

is displayed.

3. Select the

Deleted

Del option again to confirm.

is displayed and then the standby screen.

Clear Calls

Calls List

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

IntRInt

BT Calling Features

Call Waiting

With Call Waiting, during a call, if another caller is trying to reach you, you will hear a soft beep every 5 seconds.

If you have also subscribed to a Caller Display Service, the caller’s number (or name if stored in the Directory) will be shown on the display for 20 seconds, after this time the display will return to your first caller’s details.

Instead of the engaged tone, the second caller will hear an announcement to hold as you are aware that they are waiting.

To use Call Waiting

To answer the second call, without disconnecting from your first caller:

1. Press . The first caller will be put on hold.

2. Press

again to return to the first caller, and then press it each time you want to switch between the two callers.

To disconnect the first call and take the waiting call:

1. Press to end the call with the first caller. The handset will then ring.

2. Press and continue your conversation with the second caller.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

IMPORTANT

To use Call Waiting you must first subscribe to the service from your network provider. A quarterly fee is payable.

For more information on BT Calling Features call BT free on 0800 800

150.

The Call Waiting beep is not audible to the person you are speaking to.

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

BT Calling Features

Voice Mail/Message Waiting

If you are connected to a compatible switchboard/PBX and you have new voice messages waiting, the symbol will flash in the display to alert you.

You can see the date and time the call was received and the number for your voice mail server provider when you view the Calls list (see page 40). While viewing the number in the Calls list, press to dial the server number and then follow the instructions given to access your messages.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Welcome to the BT text messaging Service on your BT Synergy 4100. Your BT Synergy 4100 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK.

The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.com/terms/tor.htm

Subscribe to the text messaging service

When you send your first text message from your BT Synergy 4100 you will automatically be registered for the service.

On receipt of your first text through the service, the system will send you a welcome text message back.

You may also register by sending the word ‘R to 00000 upon which you will receive a confirmation message.

Cost of the fixed line service

There is no subscription charge (other than the subscription to Caller Display). Visit the BT.com website (www.bt.com) to find out how much it costs to send a text message (depends upon your call package).

egister’

IMPORTANT

You must subscribe to your Network Provider’s Caller Display service so that you can use text messaging and you must not withold your telephone number. A quarterly fee may be payable, please contact your network provider for more details.

You may also send messages to landline phones that are NOT text compatible. Messages to noncompatible lines will be connected to voice text and delivered in spoken words to the telephone as a call. Please note that the conversion can translate common abbreviations and smileys etc, but to ensure maximum clarity of message delivery, abbreviations etc should be used sparingly.

Two text phones connected to the same phone line

Text messages cannot be received if two text messaging products are plugged into the same telephone line, e.g. two text phones. One device must be unplugged or have receive text disabled (please refer to the product documentation) to enable incoming text messages on the other device.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Text messaging

At any time, press Back to go back to the previous screen, or press and hold to cancel and return to standby.

For more information on personal user boxes (sub-addresses), see page 58.

Select the incorrect characters.

Use or to move the cursor through the text, if you want to insert/delete text.

For help with entering text, see page 21.

In the middle of the display, above the middle option button the number of remaining characters is displayed.

Clear option to delete

Send a text message

1. Press or ,

TXT Menu

is displayed. Select the OK

option.

If you have set up personal user areas, press or

to highlight the user area you want and press

Enter your sub-address PIN code and press

OK.

If you have not set up any user areas continue to point 3.

Write Message

4. Use the keypad to write your message then select

is displayed. Select the OK option.

Opt.

5. You can now use or to scroll and choose from the following options:

Send to

– Select OK.

Either enter the number you want to send to using the keypad and select

OK.

Or, select to open the phonebook and scroll or

to search for the name you want and select

OK.

Or, select to open the Calls list and scroll or

to search for the name/number you want and

OK.

select

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Select OK again to confirm and view the sending mode options:

Press or to select

OK.

select

Additionally, you can select

Text,Fax

E-Mail

Opt to display further

and

sending options:

Save

Off

and select OK.

Press or to display

Press or to select

Add Symbols

– use to insert a punctuation symbol into

a text message.

Select

OK to display the choice of symbols. Scroll

or to the symbol you want and select

OK. The

symbol is added to your text at the cursor.

Insert number

message. Numbers

– use to insert a number into a text

can be inserted from the phonebook or

calls list by pressing the button next to the relevant icon.

Select

OK. Enter the number using the keypad and select

OK. The number is added to your text at the cursor.

Save

– to save a message in the Outbox for sending

later.

OK.

Select

Message Saved

is displayed.

Text messaging

Save

– will save to outbox so messages can be sent/completed later.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

If the text is unsuccessful, the

Unable to send

message displayed.

In order to send and receive text messages you must not withhold your number. On most networks if you normally withhold your number the 1470 prefix presents your number for you.

Receiving a call while writing a text

If you are writing a text and you receive a call the text will be lost.

Messages stored without a number are saved messages that have not been sent.

* Maximum number of messages

across Inbox and Outbox and Drafts is 50.

will be

Delete

– to delete a message.

OK.

Select

Or select

Delete Message?

Del to delete,

Save

to cancel deletion and

Message Deleted

is displayed.

Message Saved

displayed.

6. When sending a message, the display shows

Message

the message is sent successfully

, then

Sending TXT

during transmission and if

Message Sent

Sending

Sent messages are stored in the Outbox

Your BT Synergy 4100’s outbox is like a redial list. It holds a copy of the latest sent messages, up to a maximum of 50*. Each message has details of the number where the message was sent, the time and the date it was sent.

Saved messages are stored in the Outbox

If you save a message to complete and/or send later it will be stored in the outbox. Messages that have not been sent, will not show a telephone number with the message details.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Received messages are stored in the Inbox

Your BT Synergy 4100 can store up to 50* messages.

Entering text

A single text can be up to 160 characters. The number of characters still available to use is shown in the top left corner of the display as you enter each character.

For sentence case, select Abc

For upper case, select ABC

For lower case, select abc

To enter numbers, press button until the number appears or press the button until the number appears, e.g. to enter 3, press four times.

and hold the relevant number

Text messaging

If there is a problem sending a message the display shows

Message Sending Failed

handset returns to standby. If you open the Outbox the message is

as it is not sent. Your BT

marked Synergy 4100 will have 2 further attempts at sending your message at 10 minute intervals. If the message fails to be sent on the third attempt the message

Error

will be displayed alongside the message in the Outbox (replacing the time and date).

If another handset is on the line when you try to send a text message, you will see and the message will be stored in the Outbox with the message

. When the line becomes

Sent

available your BT Synergy 4100 will attempt to send the message again.

When writing a message, if no keypad button is pressed for 30 seconds the display will return to idle and the message will not be sent.

* Maximum number of messages

across Inbox and Outbox is 50.

and the

Sending

Line in Use

Not

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

See page 13 for the complete character map.

Symbol Table

. , ? ! @ ‘ “ –

: ; ( ) + */

\ # = & % $ € ¥ C

– < > [ ] { }| ~ ^ ¿ ¿ ¡ § °

Standard text entry

With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen. For example, to write the word “Hello”, press twice, twice, three times, three times and three times.

Writing tips for standard text entry

1. If you make a mistake, press Clear to delete the last character or digit to the left of the cursor.

2. Press or to move the cursor. Characters/digits are entered to the left of the cursor.

3. Press

4. Press

5. Press

and release to insert a space.

three times to add a smiley.

and hold as a shortcut to the ‘Add Symbols

table’ table, then use or to highlight the symbol you want and select

OK to insert it into your

message.

6. To enter a number, press

and hold the required number

button until the number is displayed.

7. The cursor automatically moves to the right after a couple of seconds. So when the next letter is on the

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it.

Receiving and reading text messages

When you receive a new text message, the symbol flashes in the display and you will hear the new message alert beeps (provided the alert beeps are set to on).

1. Press or ,

TXT Menu

option.

2. Press or until

OK option.

If you have set up personal user areas, press or

3. to highlight the user area you want and select the

OK option. Enter your sub-address PIN code and press OK.

If you have not set up any user areas continue to point 4.

4. The first ten characters of the newest message are

displayed first.

To view the full details for this message select the OK option.

is displayed. Select the OK

Inbox

is displayed. Select the

Text messaging

You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.

For more information on personal user boxes (sub-addresses), see page 58.

If a message has not been viewed before, the symbol will be displayed to the left of the message.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

To view the details for another message, press or

to scroll and highlight the message you want and

then select the

OK option.

For each message, you will see:

• The sender’s name (if the sender’s details are stored in

your phonebook and a name/number match is found), otherwise you will see the sender’s number.

• The date and time the message was sent.

• The full message.

Use or to move through the message.

Back to return to the message list.

Select

When viewing a message:

Select Del to delete the displayed message.

Message?

is displayed. Select Del to delete or Save to

Delete

cancel deletion.

Select Opt, then use or to scroll and select any of the following options:

– to write and send a reply.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Select OK. Enter your message using the keypad, then

Opt.

Send

select number will be displayed. Select

Forward

Select

– to forward the message to another number.

OK. The message is displayed. Select Opt,

is displayed, select OK.

Either enter the number you want to send to using the keypad or select a number from the phonebook or Calls list and select

or to select the send mode and select

is displayed, select OK. The sender’s

OK again to confirm.

Send

If you want to edit the message before forwarding, use Clear to delete characters and enter new ones using the keypad.

OK. Select OK again to confirm. Press

OK. The

message will be sent.

Dial Number

Select

– to ring the number.

OK. The number is displayed, select OK again to

confirm.

Save number

Select The number is displayed, select to select a ringer melody and select displayed.

Delete All

Select

– to save number to the phonebook.

OK. Enter a name for the entry and select OK.

OK. Press or

OK.

Entry Saved

– to delete all messages in the Inbox.

OK.

Delete All messages?

is displayed. Select

If the number is already stored in the phonebook, this option will not be displayed.

To edit the number, use to

delete digits and enter new ones using the keypad.

Del to delete or Save to cancel deletion.

and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

6. Press

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Text messaging

For more information on personal user boxes (sub-addresses), see page 58.

Read, edit, send or delete texts stored in the Outbox

1. Press or , option.

2. Press or until

OK option.

If you have set up personal user areas, press or

3. to highlight the user area you want and select the option. Enter your sub-address PIN code and press OK.

If you have not set up any user areas continue to point 4.

4. Press or to highlight the message you want and select the

The message details are displayed.

When viewing a message:

Select Del to delete the displayed message.

Message?

is displayed. Select Del to delete or Save to

cancel deletion.

Select Opt, then use or to scroll and select any of the following options:

TXT Menu

OK option.

is displayed. Select the OK

Outbox

is displayed. Select the

Delete

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Send to

is displayed, select OK.

Either enter the number you want to send to using the keypad or select a number from the phonebook or Calls list and select

OK. Select OK again to confirm.

Press or to select the send mode and select The message will be sent.

Edit Text

is displayed, select OK.

The message is displayed. Edit the text using the keypad.

Clear to delete incorrect chartacters/digits. When the

Use text is ready to send, select

Opt to display

Send to

follow the instructions shown above.

Delete All

Select Select

6. Press

– to delete all messages in the Outbox.

OK.

Delete All messages?

is displayed.

Del to delete or Save to cancel deletion.

and hold to exit and return to standby.

Service Centre numbers

To send and receive text messages you need the telephone number of your Network’s text Centre. If you accidentally delete the Incoming or Outgoing Service Centre numbers you will need to re-enter them in order for your text Service to work.

and

OK.

Text messaging

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Text messaging

If you have more than one ‘Server Centre’ stored on your BT Synergy 4100 you will need to select which one you want to use for sending (see next section).

You can enter up to 4 Service Centre numbers.

The Incoming Service number is:

The Outgoing Service number is:

080058752.

1470P1709400.

Adding or changing Service Centre numbers

1. Press or ,

TXT Menu

is displayed. Select the OK

option.

2. Press or until Select the

OK option.

3. Press or until displayed. Select the

TXT Settings

Setting Server number

OK option.

is displayed.

4. Use or to highlight the Server you want and select the

5. Use or to highlight select the

OK option.

Incoming

Outgoing

6. The currently saved number is displayed. If necessary, press to delete the existing service centre number and enter the new one, then select the

OK option to

confirm.

7. Press

and hold to exit and return to standby.

and

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Select a Send Service Centre number

If you have more than one Service Centre stored on your BT Synergy 4100 you will need to select the one you want to use for sending. Your BT Synergy 4100 is pre-set to send using Server Centre 1. All messages sent will go via the selected provider.

1. Press or ,

TXT Menu

is displayed. Select the

OK option.

2. Press or until Select the

OK option.

3. Press or until Select the

OK option.

TXT Settings

Server Activation

is displayed.

4. Press or to select the number for the server you want to activate and select the

5. Press or to select

OK option.

Outgoing

and select the

OK option.

6. Press

and hold to exit and return to standby.

Text messaging

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Text messaging

If you set-up personal user boxes you must tell people your user area number. They must put the relevant user area number at the end of your telephone number when they send you a text message. If they do not include the user area number, the messages will be stored in the Common box and will be accessible to all users of your BT Synergy 4100.

Message alert beeps

When you receive a text message, the message alert beeps will sound. These beeps can be switched on or off.

1. Press or ,

TXT Menu

is displayed. Select the

OK option.

2. Press or until Select the

OK option.

3. Press or until Select the

OK option.

4. Press or to select

TXT Settings

Message Alert

is displayed.

Off

and select the OK

option to confirm.

5. Press

and hold to exit and return to standby.

User Areas

Your BT Synergy 4100 is pre-set to make all text messages available to every user, with all messages sent from and received at a ‘Common Box’.

To keep your messages private, you can set up to 4 PIN protected personal user areas (sub-addresses). Each personal user area has its own Inbox and Outbox which are only accessible when the correct PIN is entered.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Set a user area

1. Press or ,

TXT Menu

is displayed. Select the

OK option.

2. Press or until Select the

OK option.

3. Press or until displayed. Select the

TXT Settings

is displayed.

User Boxes Settings

OK option.

4. Press or to highlight the User Box (1 – 4) you want and select the

Name

is displayed, select OK. Enter the name you want,

e.g. Kate, and select

Password

is displayed, select OK.

7. Enter a 4-digit password and select password to confirm and select

Sub address

Edit option.

OK.

OK. Re-enter the

OK.

is displayed, select OK.

9. Enter a sub address number which is not already in use and press

10.

Press and hold to exit and return to standby.

OK, then press Save.

Text messaging

If you later edit the user box name, password or sub address, after making the changes you must also select

Save from the Box Setup

screen to activate the new settings.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Use Clear to delete any incorrect characters/digits.

How callers send a text to a user area

When your caller sends a text, by simply adding your 1digit sub-address number on the end of your telephone number, the text will automatically be stored in your personal user area.

Open a user area

When you want to read, write and send text messages, you must open your user area first.

1. Press or ,

TXT Menu

is displayed. Select OK.

2. Press or to select your user area from the list displayed and select

OK.

3. If you have set a PIN protection, enter your 4-digit PIN and select

OK.

4. You can now read, write, send and delete your messages as normal.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Edit a user area

1. Press or ,

2. Press or until

OK.

Select

3. Press or until displayed. Select the

TXT Menu

is displayed. Select OK.

TXT Settings

User Boxes Settings

OK option.

is displayed.

4. Press or to highlight the name of the User area (e.g. John) you want and select the

5. Enter the 4-digit password for this user box and select

Name

is displayed, select OK. Enter the new name you

want, e.g. Kate, and select

Password

is displayed, select OK.

8. Enter a 4-digit password and select password to confirm and select

Sub address

10.

Enter a sub address number which is not already in use and press

11.

Press and hold to exit and return to standby.

is displayed, select OK.

OK, then press Save.

Edit option.

OK.

OK. Re-enter the

OK.

Text messaging

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Text messaging

Delete a user area

1. Press or ,

2. Press or until

OK.

Select

3. Press or until displayed. Select the

TXT Menu

is displayed. Select OK .

TXT Settings

User Boxes Settings

OK option.

is displayed.

4. Press or to highlight the User area (1 – 4) you want and select the

5. Enter the 4 digit password for this user box and select

6. Select

Del to confirm and

Or, select Save to cancel deletion and

Del option.

User Box Deleted

OK.

is displayed.

User Box Saved

displayed.

7. Press

and hold to exit and return to standby.

Check the list of sub addresses

To see a list of the sub-addresses currently in use:

1. Press or ,

2. Press or until

OK.

Select

3. Press or until displayed. Select

TXT Menu

is displayed. Select OK .

TXT Settings

Sub Address Checking

OK .

is displayed.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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4. A list of all stored sub-addresses is displayed, select the

OK option.

5. Press

and hold to exit and return to standby.

Check the common box sub address

To check the sub-address number for the Common Box:

1. Press or ,

TXT Menu

2. Press or until

OK.

Select

3. Press or until displayed. Select the

OK option.

is displayed. Select OK.

TXT Settings

is displayed.

Common Box Sub Address

4. The current code for the Common Box is displayed. Enter a new code for the box and select

5. Press

and hold to exit and return to standby.

OK.

Text messaging

If the Common Box sub-address is currently being used to send/receive messages, 9 will be displayed.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

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Text messaging

Save

– will save a text message to the outbox to be sent/completed later.

Send option settings

Change the auto save setting

1. Press or ,

2. Press or until

OK.

Select

3. Press or until Select the

OK option.

4. Press or to display either

Save Sent Message OFF

5. Press

and hold to exit and return to standby.

TXT Menu

is displayed. Select OK.

TXT Settings

Send option Save

and select OK .

is displayed.

Save Sent Message

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using additional handsets

You can use up to five BT Synergy 4000 handsets with your BT Synergy 4100 base to extend your phone system without needing to install extension sockets for each new phone.

Your BT Synergy 4000 handset can also be registered to up to 3 other bases. You can then select the base you would prefer to use.

If you have purchased a BT Synergy 4100 multiple pack any additional handsets come pre-registered to the base.

If you have purchased an additional handset separately you must register it to your BT Synergy 4100 base before it can be used.

Registering your handset

At the base:

1. Press and hold for 10 seconds, until you hear a beep, then release it.

At the handset:

2. Press or until select the

OK option.

is displayed select the OK option to

Registration

is displayed, then

confirm.

You must charge your additional handset for 24 hours before registering it.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using additional handsets

The BT Synergy default base PIN is 0000, see page 35.

4. Use the keypad to enter the number of the base you want to register to (1 – 4), then select the

The display shows, e.g.

Search for Base 2

OK option.

(for base 2)

and the icon flashes.

5. Enter your 4 digit PIN, then select the

OK option.

When the base is located, your handset display will be updated with the handset number for the selected base.

Select a base

If your BT Synergy 4000 handset is registered to more than one base, you can select which base to use.

Auto

Alternatively, if you select

your handset will

automatically select the base with the best reception.

1. Press or until select the

OK option.

2. Press or until select the

OK option.

Registration

Select Base

3. Press or to select a base ( select the

4. Press

OK option.

and hold to exit and return to standby.

is displayed, then

1–4

Auto

) then

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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De-register a handset

1. Press or until select the

OK option.

2. Press or until displayed, then select the

3. Enter your 4 digit PIN, then select the

Registration

is displayed, then

De-Register Handset

OK option.

4. Press or to select a handset (1 – 5) then select

OK option.

the

Once de-registered the display on the de-registered handset will flash

Handset Not Registered

Internal calls

If you have more than one handset registered to the base, you can make internal calls between two handsets.

1. Press

Internal Call to Handset

is displayed.

Int,

2. Press the handset number (1-5) you want to call then select the

OK option.

At the called handset, the Int symbol flashes and the calling handsets number is displayed.

The user can press to answer the call.

3. Press to end the call.

Using additional handsets

You cannot de-register the handset you are using.

The BT Synergy default base PIN is 0000, see page 35.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

IntRInt

Using additional handsets

Transferring calls

If you want to cancel the call transfer, press .

You can transfer an external call to another handset registered to the base.

During your call:

1. Press and hold . Your external caller will be put on hold and will hear a tone.

Transfer To Handset

displayed.

2. Enter the internal handset number that you want to transfer the call to and then select the called handset will ring and the display shows

Call Handset X

At the called handset, the user can press to answer the call.

If the call is not answered at the called handset within 100 seconds, it will be transferred back to the original handset.

3. Press to complete the transfer and end the call at the original handset.

3-Way Call

You can hold a 3-way conference call between 2 internal handsets and 1 external handset.

During your call:

1. Press and hold . Your external caller will be put on hold and will hear a tone.

Transfer To Handset

displayed.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

OK option. The

Internal

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

2. Enter the internal handset number that you want to hold the 3-way call with, then select the

3. When the internal handset user answers, select the

OK option.

Con

option to begin the 3-way call.

4. Press to finish the 3-way call.

Using additional handsets

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

Phone does not work

• Have you installed the batteries correctly? See page 76.

• Check that the mains power is correctly connected.

No dial tone

• Is the telephone cord of the base plugged into the phone socket?

• Check that the mains power is correctly connected.

• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the mains power is correctly connected.

• The batteries may need recharging.

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and

try again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.

• Check that the telephone line is working correctly and that you have a dial tone.

Try disconnecting the line cord, then reconnect it and try again.

You have a dial tone, but the phone will not dial out

• You may need to change the dial mode from tone to pulse, see page 35.

• If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off, see page 29.

• Check that the mains power is correctly connected.

• Make sure the handset is registered to the base, see page 65.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

No display

• The batteries may be flat, dead or incorrectly inserted.

• Recharge or replace the batteries.

icon flashes

• Is the handset registered correctly to the base, see page 65.

• Check that the mains power is correctly connected.

• Check that the handset is within range of the base.

icon flashes

• The batteries are low, place the handset on the base/charger to recharge.

icon not scrolling

• Try cleaning the charging contacts.

• Check that the mains power is correctly connected.

You hear the busy tone when you press

• Make sure the handset is in range of the base.

• Another handset registered to your BT Synergy 4100 base may be on the line.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 40.

• The caller may have withheld their number.

• An exact name/number match was not found in your phonebook. Check that you have

stored the full STD dialling code.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

Cannot register a handset to a base

• You can register a total of 5 handsets to your BT Synergy 4100 base and you can register

your BT Synergy 4100 handset to up to 4 bases. Check that you have not exceeded the limits.

• Check that you have entered the correct PIN number (default PIN 0000).

• Check that you are at least one metre away from other electrical equipment to avoid

interference when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

• Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if

you still experience problems.

Base charging light not working

• Try cleaning the charging contacts on the base.

• Check that the mains power is correctly connected.

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Synergy 4100 can interfere with other electrical equipment if it is

placed too close. It is recommended that you place your BT Synergy 4100 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Synergy Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Possible problems with text messaging

Help 73

Text messages cannot be sent and screen displays

• The base station power supply or telephone line cord might not be properly connected.

Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

• There might be a fault on the line. Check your telephone line is working properly.

• You might have deleted the server number in error. See page 55-57 for instructions on

how to enter the number.

Cannot send text

• Check service centre number is correct including 1470P prefix (this is for BT lines. If you

have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

Cannot receive text

• You will not be able to receive text messages until you have first sent a message. The first

message sent registers you with the text service.

• More than one text messaging product is plugged into the line. Remove other products.

• Check service centre number is correct.

• Ensure you have subscribed to a Caller Display service and that it is active. You can

check this by noting if your phone displays your caller’s number when you receive an incoming call.

• If you are using personal user areas please ensure you have given people your user area

number and that they are entering it to the end of your telephone number when sending you a text message.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Message Sending Failed

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Help

Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111.

• This may be due to your line being de-registered at the text service centre. All you need

to do is text RESET and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines:

• BT Residential customers – call 151, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

• BT Business Customers – call 152, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

• For other telephone service providers please contact their customer services.

General sales enquiries

• BT Residential lines – call 150. BT Business lines – call 152.

• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

• Additional handsets are available from the Helpdesk on 0870 605 8047.

Billing enquiries

• Refer to the telephone number shown on your telephone bill.

Other functions and services available from the text messaging service

• By sending the following commands to the BT text self administration facility you can

control functions and capabilities in your text phone and the way messages are handled.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

333

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Help 75

1. Press or ,

Write Message

TXT Menu

is displayed. Select the OK option.

3. Use the keypad to type in the following commands (depending upon what you want to do):

Opt out from receiving voice text messages. Turns off the opt out option. Turns on permanent voice text message delivery to your phone. All incoming text is delivered as voice text. Turns off permanent voice text message delivery.

Opt.

4. Select

Send To

5. Enter 00000 and select

Text

is highlighted, select OK. The display shows

is displayed, select OK.

OK.

Sending Message

If you are sending a message from a fixed line phone to another fixed line phone

• Forces a message you send to be delivered as a voice text even though the

recipient may have a text enabled phone and usually receives written text. This command is inserted at the start of the message and applies only to that message, e.g.

‘Hello I will be home late’.

If you are sending a message from a fixed line phone and require a status report

• Will allow a status report to be sent back to youwhen you have sent a

message to confirm delivery.

• Place at the start of your text message. Write the message and send it.

You will receive a reply text back to your phone giving the status report for that message.

You keep hearing an error beep

• You have pressed the wrong button in a sequence. Check the prompts in the display or

refer to instructions in this user guide.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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General information

IMPORTANT

This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Replacing the handset batteries

After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

1. Push the battery compartment cover in the

direction the arrow shows and lift off.

2. Take out the old batteries and replace with 2 new

AAA NiMH batteries.

3. Push the battery compartment cover back on

until it clicks into place.

New batteries should be rechargeable: Nickel Metal Hydride (NiMH), size AAA, capacity 750mAh.

Spare rechargeable batteries are available from the BT Synergy Helpline 0870 605 8047.

WARNING

Do not immerse batteries in water or throw them into a fire, or dispose of them with ordinary domestic refuse.

BT accepts no responsibility for damage caused to your BT Synergy 4100 by using any other types of batteries.

Safety information

• Only use the power supply suitable for the BT

Synergy 4100 range. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the base mains power supply is 032763. If you have purchased a multiple pack the item code for the charger mains power supply is 032765.

• Use only the approved rechargeable batteries

supplied. Spare rechargeable batteries are available from the BT Synergy Helpline on 0870 605 8047.

• Do not open the handset (except to replace the

handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0870 605 8047 for all repairs.

• If the keylock is switched on, it is NOT possible to

make calls, including to the emergency numbers (999/112).

• Radio signal transmitted between the handset

and base may cause interference to hearing aids.

• It is recommended that advice from a qualified

expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker

fitted you check with a medical expert before using this product.

• Your product may interfere with other electrical

equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

General information

It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a fire. There is a

serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

• Clean the handset and base (or charger) with a

damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

that you unplug the power and telephone line cord during an electrical storm.

Product disposal instructions

• The symbol shown here and on the product

means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.

• The Waste of Electrical and Electronic Equipment

(WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill.

• The handset may become warm when the

batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood.

• Do not stand your product on carpets or other

surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in

water and do not use it in damp or humid conditions, such as bathrooms.

• Do not expose your product to fire, explosive or

other hazardous conditions.

• There is a slight chance your phone could be

damaged by an electrical storm. We recommend

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Product disposal instructions for residential users

• When you have no further use for it, please

remove any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

• Business users should contact their suppliers and

check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.

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General information

Guarantee

Your BT Synergy 4100 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Synergy 4100 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that

occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as

instructed.

• This guarantee does not cover any faults or

defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory

rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the Help section beginning on page 70 or contact the Helpline on 0870 6058047 or email bt.helpdesk@suncorptech.com for assistance.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

• If your product needs repair after the guarantee

period has ended, the repair must meet the approval requirements for connection to the telephone network.

• We recommend that you contact BT’s approved

repair agent Helpdesk Solutions on 0870 204 5029 or a local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.

Technical information

How many telephones can I have?

• All items of telephone equipment have a Ringer

Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Synergy 4100 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

General information 79

telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Any additional handsets and chargers that you register have a REN of 0.

Only use approved base mains power supply, item code: 032763.

If you have purchased a BT Synergy 4100 multiple pack, the item code for the charger mains power supply is 032765.

Only use approved batteries. These products are available from the BT Synergy

Helpline on 0870 605 8047.

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

Declaration of Conformance

Hereby, Suncorp Technologies declares that this BT Synergy 4100 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the BT Synergy 4100 is published on the website:

http://www.suncorptech.com/bt

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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LNR

General information

Connecting to a switchboard

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialling sequence.

Press to insert a pause (P) before entering the telephone number.

You may also need to enter a pause when storing international numbers or charge card numbers.

Recall

You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall and is also used for BT Calling Feature.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Visit us at www.bt.com

Ofﬁces worldwide

The telecommunications services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2007. Registered Ofﬁce: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT Synergy 4100 Issue 5 (01/07) 1 Designed and produced by The Art & Design Partnership Ltd. Printed in China

BT SYNERGY 4100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual