BT Synergy 3500 User Manual

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

Synergy 3500

Digital Cordless Telephone Answering Machine with Caller Display* and Call Waiting*

User

Guide

YOU MUST

SUBSCRIBE TO YOUR

NETWORK PROVIDER’S

CALLER DISPLAY AND CALL WAITING

SERVICES BEFORE THESE FEATURES WILL

WORK. A QUARTERLY FEE IS PAYABLE

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Please open this page for an ‘at a glance’ guide to your Synergy 3500

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Please open this page for a further ‘at a glance’ guide to your Synergy 3500

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

1

At a glance

Menu button

Use to access and select the options in the menu, see pages 25-30.

Handset

Internal button

To make internal calls between handsets registered to the base, see page 55.

Phonebook button

Use to access the 50 names and numbers stored in the phonebook, see page 21.

Recall/Power button

For use with a switchboard/ PBX and BT Select Services, see pages 60

and 33.

Also used to switch off the handset, see page 18.

Keypad

Talk button

Use to make, receive and end calls, see pages 18-19.

Secrecy button

During a call press to mute the call so your caller cannot hear you talk to someone close by, see page 21.

Also used as a delete, edit and exit button.

Volume buttons

Use to adjust the handset earpiece speech volume (see page 19) and handset and base ringer volume, see pages 25 and 28.

Also used to access the redial and calls list and scroll through the directory, menu options, redial and calls list.

Red light

To indicate that the phone is ringing or in use.

Handsfree button

Use to answer calls or make a call using the handsfree mode, see page 20.

Liquid Crystal Display

Display shows you incoming caller’s details, the name and/or number you have dialled, and the status of the handset.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

2

Base

Power/In Use light (Green

)

Flashes when the handset is in use. Remains on to indicate mains power.

Charging light (Red)

Comes on to indicate charging when the handset is on the base.

Delete

Deletes recorded messages and memos, see page 44.

Volume

Adjust the loudspeaker volume, see page 36.

Stop

To stop message playback, see page 43.

Play

Lets you play and pause your messages, see page 43.

Skip forward

Lets you skip forward through your messages and memos, see page 44.

Also allows you to set the answer delay, see page 37.

Allows you to select your Answer Only outgoing message, see page 40/41.

Skip backward

Lets you skip backwards through your messages and memos, see page 44.

Also allows you to switch the audible message alert on or off, see page 37.

Allows you to select your Answer and Record outgoing message, see page 40.

Answer on/off

Switches the answering machine on and off, see page 36.

Also allows you to select your outgoing message, see page 40.

Message display LED

Indicates when the answering machine is on or off and when the power is on plus how many messages have been left. See page 35.

Page button

Press to page the handset, see page 24.

3

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Explanation of the display icons

Icon Steady Flashing

EXT

External line in use Incoming call

INT

Internal call Internal call from another handset

In calls list New call received in calls list

3 way conversation in progress

Battery exhausted

Battery weak

Battery half-full

Battery full

Phonebook

Menu in use

Handset linked to base station Out of range or searching for base station

In handsfree mode

Answering machine is switched on

SYNERGY HS1

HS1

Displays the number of the handset at all times.

To personalise the name of your handset, see page 26.

Standby screen

EXT

INT

EXT

INT

Button combination

*

enter the name enter

the telephone number

During a call, press the during a call until the required level is reached.

During a call, press to switch on and again to switch off.

enter handset number

– keep pressing to scroll.

HANDSET

RING VOL

to select volume

SETUP BASE VOL

to select volume

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Quick Guide

Information for the handset settings

Function

Answer a call/End a call

Make a call

Redial a number

Store a number in the memory

Dial a number in the memory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

Three way conversation

Access to redial list

Access to calls list

Set handset ringer volume

Set base unit ringer volume

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Important

*If the handset is sitting in the base when a call comes in, you can pick it up

and answer it automatically without pressing the button.

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Button combination

Press and release

After tone speak message

then press

After tone speak message

then press

Press and hold when you hear, “Please select outgoing message”, release button.

To set Answer and Record, press .

To set Answer Only, press .

, either for Answer and

Record or for Answer Only.

after tone speak memo

message then press

To increase

To decrease

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Quick Guide

Information for the answering machine settings

Function

Switch answering machine ON/OFF from the base

Record own Answer and Record outgoing message using the handset

Record own Answer Only outgoing message using the handset

Set answer mode:

using the base

using the handset

Play new messages:

using the base

using the handset

Record memo message using the handset

Adjust base unit loudspeaker volume from the base

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

6

Menu Structure

Cont......

Phonebook

Setup

Add

TAM MENU TAM MENU

Delete

Modifiy

Base Vol

Base Mel

Sel Base

Del H/S

PIN Code

Priority

Dial Mode

PABX

Default

Handset 1.....5

Vol Off

Melody 1.....5

Base 1.....4

Auto

PIN?

On

Off

Select

Tone

Pulse

Recall Recall 1

Recall 2

PBX1

PBX2

Pause

PIN?

Handset 1.....5

New PIN

Retype

Base

Handset 1.....5

PIN?

3 Sec

5 Sec

(Flashes on display when in TAM menu.)

This is a handset See page 46 ‘Using the Synergy 3500 announcement menu. answering machine via the handset’.

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

7

Important. If you make a mistake you can return to the previous menu heading by pressing the ✘ button. If you press and hold the

✘ button at any time you will return to the standby screen. After 30 seconds if no buttons are pressed

the handset will automatically return to the standby screen.

Handset

Register

Beep

Ring Vol

Ear Vol

Int Mel

Ext Mel

Auto Ans

Name

Language

BS 1234

Keytone

Low Batt

Outrange

Volume 1.....5

Vol Off

Ear Vol 1.....5

Melody 1.....5

On

Off

English

Francais

Deutsch

Nederl

Italiano

Espanol

Portuges

Norsk

Dansk

Svenska

Suomi

PIN?

On or Off

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

8

In this guide

At a glance

Handset 1 Base 2 Display icons 3 Quick Guide 4-5 Menu structure 6-7

Introduction 9

Unpacking your

Synergy 3500 10 For your records 10 Safety information 11

Setting up 12

Plan the location 12

Using the telephone 18

Making and receiving calls 18 Call timer 18 Handsfree 20 Redial 20 Secrecy 21 Name and number

Phonebook 21 Paging handsets 24

Handset settings 25

Base settings 28

Caller Display and Call Waiting 31

Using Caller Display 31 Calls list 31 Call Waiting 33

Setting up and personalising your answering machine 35

Message display on the base station 35 Answer delay 36 Audible message alert 37

Outgoing messages 38

Using the Synergy 3500 answering machine via the base unit 43

Call screening 45

Using the Synergy 3500 answering machine via the handset 46

Memos 48 Call screening/Call intercept 49

Remote access 50

Time saver 51 Operating the answering machine 51

Using Synergy 3000 additional handsets and bases 53

Internal calls 55 Transferring calls 55 Three-way conversation 55

Help 57

General information 59

Guarantee 59 Technical information 60 Switchboard compatibility 60 Switchboard external line

access code 60

Recall 60

Index 62

Note

In this user guide, we’ve included helpful tips and useful notes. They are shown in a white box like this.

Note

There is a detailed INDEX at the end of this guide, see page 62.

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

9

Introduction

Your Synergy 3500 has been designed for ease of use and made to the high standards set by BT

Please read the instructions carefully before use and keep this user guide for future reference.

DECT

By purchasing the Synergy 3500 you now own a product which combines the advantages of cordless operation with the performance of a high quality corded telephone. It complies with the Digitally Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and features.

You can use up to 5 handsets with your Synergy 3500 base station without the need for additional wiring.

This user guide applies to both single and multiple handset systems. The internal call functions described in this guide apply only to Synergy 3500 base stations with more than one handset connected.

Important

If you wear a hearing aid, please note that the Synergy 3500 works by sending radio signals between the base station and the handset. These signals may interfere with some hearing aids, causing a humming noise.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Unpacking your Synergy 3500

For your records

In addition:

If you have purchased the Synergy 3500 Twin:

One Synergy 3000 handset

One Synergy 3000 charger

2 x AAA rechargeable batteries (Ni-MH)

One battery cover

One power supply for charger (Item code: 003313)

One belt clip

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

If you change your PIN, keep a record of the new number here: (original setting 0000)

See page 29 for more information.

If anything is missing, please contact your place of purchase immediately.

One Synergy 3500 base station

One Synergy 3500 handset

2 x AAA rechargeable batteries (Ni-MH)

One battery cover

One power supply for base station (Item code: 005391)

One telephone line cord

One belt clip

INTRODUCTION

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

General

Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item number for the power supply used with the base station is 005391. The item number for the power supply used with the charger is 003313 (only applicable when you have purchased the Synergy 3500 Twin).

Only use the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the Synergy Helpline 08706 058 047.

Do not open the handset or base station. This could expose you to high voltages or other risks. Contact the Helpline for all repairs.

Radio signals transmitted between the handset and base may cause interference to hearing aids.

It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.

Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close. It is recommended that you place your product at least one metre

away from such appliances to minimise any risk of interference.

Never dispose of the batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and base station with a damp (not wet) cloth, or an antistatic wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when the batteries are being recharged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage.

Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

Do not submerge any part of your product in water and do not use it in damp conditions, such as bathrooms.

Do not expose your product to fire, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.

Safety information

INTRODUCTION

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

12

1 Connect the power supply to

the base

Plan the location

Position your Synergy 3500 within 2 metres of a power socket and phone socket otherwise extension cables will be required.

Make sure it is at least 1 metre away from other electrical products to avoid interference.

Do not place your Synergy 3500 product in the bathroom or other humid areas.

Setting up

Follow these steps to set up your Synergy 3500 ready for use

Plug the power adaptor into the mains power socket and switch on. The green Power/In Use light comes on. Your Synergy 3500 will announce the default

settings of the answering machine, see page 16, and the message counter will be displayed.

Note

The base station must be plugged into the mains power socket at all times.

Note

The message counter will flash between O and C until the day and time are set, see page 15.

Note

The Synergy 3500 has a range of up to 300 metres outdoors and up to 50 metres indoors. The range will be reduced when there is no clear line of sight between the base and handset. Thick stone walls can severely affect

the range.

SETTING UP

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

13

Before you use your Synergy 3500 for the first time, it is important to have the handset batteries fully charged. The batteries need to charge continuously for at least 16 hours to reach full charge.

Place the handset on the base. The red charging light will come on. The handset comes pre-registered to the base station as SYNERGY HS1. This is shown on the display. The icon and the battery icon are shown on the display. Once the handset is fully charged, the display shows a full battery symbol.

3 Charge the handset batteries

for at least 16 hours

2 Install the rechargeable

batteries in the handset

Battery low warning

If the handset battery symbol is empty and flashing, and you hear a warning beep every 10 seconds, you will need to recharge your handset before you can use it.

The handset uses two rechargeable Nickel Metal Hydride (Ni-MH) AAA batteries which are supplied. Take care to insert the batteries as shown and then fit the battery cover (the battery cover may be found in the packaging with the batteries).

Please note that the red charging light will remain on even when the batteries are fully charged.

BATTERY LEVELS

WEAK HALF-FULL FULL

Note

The symbol on your handset display indicates when you are in range of the base station. If the symbol flashes and you hear a warning beep, you are out of range and will need to move closer to the base station.

SETTING UP

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

14

5 Connect the telephone line cord

Battery performance

Under no circumstances should non-rechargeable batteries be used. Only use the approved batteries, type: rechargeable Nickel Metal Hydride (Ni-MH); size AAA; capacity 550mAh 1.2v. Using unapproved batteries will invalidate your guarantee and may damage the telephone.

To keep your batteries in the best condition, leave the handset off the base station for a few hours at a time. (after the intial 16 hour charge).

Please note, however, that new Nickel Metal Hydride (Ni-MH) batteries do not reach their full capacity until they have been in normal use for several days.

Fully discharging the batteries at least once a week will help them last as long as possible. However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New batteries can be obtained from the BT Synergy Helpline 08706 058 047.

Note: Under ideal conditions, the handset batteries should give about 14 hours talktime or 350 hours standby on a single charge. Optimum times for talk and standby are only achieved when the handset batteries are fully charged.

Note

It is recommended that you do not connect the telephone line cord to the phone socket until your handset is fully charged. This will prevent the risk of the batteries discharging during a conversation, which could cause you to lose a call.

4 Connect the telephone line

cord to the Synergy 3500 base station

SETTING UP

15

SETTING UP

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

6 To set the day and time

The message counter on the base unit will flash between 0 and C until the day and time are set.

The day and time must be set using the Synergy 3500 handset.

Your Synergy 3500 automatically adds the day and time to all messages and memos received.

When you first switch the power on, the clock is set to Sunday, 12.01pm. You can change the day and time as required.

Press the  button twice on the Synergy 3500 handset.

TAM MENU will flash on the display.

Press the 0 button. The prompt will announce, “To set day and

time press

✱

, to hear day and

time press

#

”.

(Please note that if you press the

#

button this will only allow

you to check the day and time.)

Important

The main menu announcements are automatically announced through the handset earpiece when the  button is pressed twice.

Press the ✱button. The prompt will announce, “Please enter new day and time after the tone”.

After the tone enter the day, followed by the time using the 24 hour clock.

1 = Sun, 2 = Mon, 3 = Tues, 4 = Wed, 5 = Thur, 6 = Fri, 7 = Sat.

For example:

1 1415 = Sunday 2.15pm.

Or

5 0915 = Thursday 9.15am.

You will then hear your setting confirmed.

Press the

✘ button twice to

return the handset to standby.

Note

If the day and time is entered incorrectly, the prompt will announce, “Incorrect, please set again”. Enter the correct setting within 15 seconds otherwise the handset will return to standby mode. If the day and time is entered incorrectly three times the handset will return to standby.

Note

If you have any difﬁculties setting up your Synergy 3500 please call the Helpline on 08706 058 047.

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SETTING UP

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Please see the table below for your Synergy 3500 default settings.

If you wish to personalise your answering machine settings, for example record your own outgoing message etc, please see “Setting up

and personalising your answering machine” beginning on page 35.

The answering machine will now be

switched ON and set to its default

settings so your Synergy 3500 is now

ready for use.

Synergy 3500 Default Settings Table

Feature Default Setting

Day/Time Stamp Sunday 12:01 pm

Answer Delay Your answering

machine will answer after 6 rings

Audible Message Alert Tone

OFF

Outgoing Message Answer and Record

“Hello your call cannot be taken at the moment so please leave your message after the tone.”

Answer Mode ON

Base ringer level High

Base loudspeaker volume

Level 5

PIN code 0000

Dialling mode Tone

If you wish to register additional handsets, please see page 53.

Additionally, if you have purchased the Synergy 3500 Twin:

1. Connect the power supply to the

charger (item code 003313).

Plug the power adaptor into the mains power socket on the underside of the charger.

Plug the adaptor into the mains power supply and switch on.

2. Install the rechargeable batteries in the handset.

3. Charge the handset batteries for at least 16 hours.

Your Synergy 3000 additional handset comes pre-registered to the main base station as SYNERGY HS2. This will be shown on the display.

Your Synergy 3500 Twin

is now ready for use.

Note

The charger must be plugged into the mains power socket at all times.

17

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

SETTING UP

7 Attach the belt clip (optional)

Fit the belt clip onto the back of the handset if required.

Slot

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

18

Using the telephone

Call timer

Making and receiving calls

To make an external call

Press the TALK button. You will hear the dial tone and the display will show the

EXT

symbol.

Enter the number you want. The number is dialled automatically.

To switch the handset on and off

Press and hold the POWER button to switch the handset off.

To switch the handset on, press and hold the POWER button again.

Preparatory dialling

Preparatory dialling allows you to enter the number before pressing the TALK button. This enables you to correct any mistakes before you actually make the call.

Enter the number to be dialled.

The number is shown in the display.

(If you make a mistake, press the

✘ button to delete the

incorrect digit).

When you have entered the number correctly, press the TALK button to dial the number.

Your handset will automatically time the duration of all external calls.

The handset display shows the call duration both during your call and for a few seconds after it is complete.

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Note

To exit and return to the previous menu at any time, press the button. If you press and hold the button you will return to the

standby screen.

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USING YOUR PHONE

EXT

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

19

During a call:

You can adjust the earpiece volume. There are 5 levels to choose from.

Press the UP or DOWN button until you reach the required level. This will be shown on the display. eg: EAR VOL 3.

In standby mode:

Press the  button.

Press the DOWN button until HANDSET is displayed.

Press the  button.

Press the DOWN button until EAR VOL is displayed.

Press the  button.

Press the UP or DOWN button until you reach the required level.

Press the  button to confirm the selected level.

Press and hold the

✘ button to

return to the standby screen.

To receive a call

When the phone rings the display will show CALL and the EXT symbol will flash.

If you have subscribed to a Caller Display Service, the number (and name if stored in the Phonebook) will be displayed.

Press the TALK button.

Or

If the handset is on the base, simply lift it up and speak.

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To adjust the speech volume during a call

To end a call

Press the TALK button.

Or

Place the handset back on the base.

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You can switch the Auto-Talk feature on or off. Please see page 26.

USING YOUR PHONE

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

20

You can redial up to 5 of the last numbers called. They are stored in the redial list. If you have stored a name to go with a number in the Phonebook, the name will be displayed instead.

See “Name and number Phonebook”, page 21.

Redial

To adjust the handsfree volume

Whilst in handsfree mode you can increase or decrease the handsfree volume. There are 5 volume levels to choose from.

Press the UP or DOWN button to adjust the volume.

The volume will be adjusted accordingly.

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To answer a call in handsfree

When the phone rings:

Press the HANDSFREE button. The call is transferred to the loudspeaker.

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During a call you can switch to handsfree mode.

Press the HANDSFREE button. The call is transferred to the loudspeaker.

Press the HANDSFREE button to switch back to using the handset.

To switch to handsfree during a call

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To make a handsfree call

Dial the number.

Press the HANDSFREE button.

The display will show the icon to indicate handsfree is active. You will hear the number being dialled out.

To switch back to using the handset at any time, press the HANDSFREE button.

To end the call, press the TALK button.

Handsfree allows you to talk to your caller without holding the handset and enables other people in the room to listen to your conversation.

Handsfree

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USING YOUR PHONE

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21

Press the  button to enter the menu.

Press the DOWN button.

The display will show PHONEBK, press the  button.

The display will show ADD, press the  button.

The display shows NAME?

Enter the name using the letters on the keypad. Names can be no longer than 8 characters.

Entering names:

Use the keypad letters to enter names, e.g. if you wish to store the name TOM:

To enter the letter T, press the 8 button once.

To enter O, press the 6 button three times and wait for the cursor to move across.

You can store up to 50 of your most frequently used names and numbers in the Phonebook. Stored numbers can be no longer than 20 digits and a maximum of 8 characters can be stored.

To store a name and number in the Phonebook

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Name and number Phonebook

When on a call you can talk to someone in the same room, without your caller hearing.

Secrecy

To switch secrecy on / off

During a call, press the

✘

button. The display will show MUTE. Your caller cannot hear you.

Press the

✘ button again to

resume your call.

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Dial from the redial list

Press the UP button to enter the redial list.

Continue pressing the UP button to view the next number in order of most recent first.

Press the TALK button when the number (or name) you want to call is displayed. The number is dialled automatically.

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USING YOUR PHONE

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22

To dial a name and number from the Phonebook

Press the PHONEBOOK button to enter the Phonebook.

Use the UP or DOWN button to scroll through.

Or

Enter the first letter of the name you want, e.g. for Tom, press the 8 button to search for names beginning with T.

Press the TALK button to dial the number of the name displayed. The number is dialled automatically.

To enter a pause in a stored number

You may want to enter a pause when storing international numbers, charge card numbers or if you connect your telephone to a switchboard. (For more information on switchboard use see page 60.)

When storing the number, press and hold the UP button, until a P is displayed, at the point where you want to enter the pause.

You may enter as many pauses as required.

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To enter M, press the 6 button once.

If you enter a digit incorrectly, press the

✘ button to delete it.

Press  to confirm the name. You will hear a confirmation beep.

The display shows NUMBER?

Enter the telephone number you want to store.

Press the  button. You will hear a confirmation beep.

Alternatively, press the  button to continue storing entries in the Phonebook.

Press and hold the

✘ button to

return to the standby screen.

Note

Press the 1 button once to inser t a space, press twice for a - (hyphen), press 3 times for the number 1.

Note

If you subscribe to a Caller Display Service (see page 31) and want Phonebook names to be displayed when a call is received from one of your Phonebook numbers, you must ensure that you always enter the full telephone number, including the national code.

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USING YOUR PHONE

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

23

To delete a Phonebook entry

Press the  button to enter the menu.

Press the DOWN button.

The display will show PHONEBK, press the  button.

Use the DOWN button to scroll to DELETE and press the  button.

Use the UP and DOWN buttons to scroll through to the entry you want to delete.

When you have found the name to delete, press the  button.

The number will be displayed, press the  button.

The display will show CONFIRM?, press the  button.

You will hear a confirmation beep. The number is now deleted.

Press and hold the

✘ button to

return to the standby screen.

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To edit an entry in the Phonebook

Press the  button to enter the menu.

Press the DOWN button.

The display will show PHONEBK, press the  button.

Use the DOWN button to scroll to MODIFY and press the  button.

Use the UP or DOWN button to find the name you want to edit.

Press the  button.

Use the ✘ button to delete unwanted letters. You can enter new letters as shown in ‘Entering names’ on page 21.

Press  to store the new name. You will hear a confirmation beep.

The number will be displayed. Use the ✘ button to delete unwanted digits and re-enter the correct ones.

Press the  button to store the new number. You will hear a confirmation beep.

Press and hold the

✘ button to

return to the standby screen.

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You can scroll in either direction to search through the list.

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USING YOUR PHONE

24

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

To page a handset from the base

Press the PAGE button on the base.

The handset(s) will ring. The display will show INT flashing.

To stop paging, press the PAGE button again.

Or

To stop paging, press any button on the handset.

Paging handsets

You can page your handset(s) from the base station to alert a handset user that they are wanted or to locate a missing handset.

Note

Paging calls cannot be answered by a handset.

USING YOUR PHONE

Page

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

25

Handset settings

To adjust the handset ringer volume

There are 5 levels to choose from (1-5), or you can turn the ringer off altogether.

Press the  button to enter the menu.

Use the DOWN button to scroll to HANDSET and press the  button.

Use the DOWN button to scroll to RING VOL and press the  button.

You will hear the current volume setting and it will be shown on the display.

Use the UP or DOWN button to select the required volume (VOLUME 1-5 or VOL OFF). You will hear a sample ring.

Press the  button to confirm the new setting. You will hear a confirmation tone.

Press and hold the

✘ button to

return to the standby screen.

To switch keypad beeps on and off

Press the  button to enter the menu.

Use the DOWN button to scroll to HANDSET and press the  button.

The display will show BEEP, press the  button.

The display will show KEYTONE, press the  button.

Use the UP or DOWN button to select either ON or OFF.

Press the  button. You will hear a confirmation beep.

Press and hold the

✘ button to

return to the standby screen.

Important

Press and hold the ✘ button at any time to exit the menu and return to the standby screen.

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HANDSET SETTINGS

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

26

To set the external or internal ringer melody

There are 5 melodies to choose from and you have the option to choose a different melody for external and internal calls. (Internal calls for when you have more than one handset).

Press the  button to enter the menu.

Use the DOWN button to scroll to HANDSET and press the  button.

Use the DOWN button to scroll to either INT MEL or

EXT MEL.

Press the  button.

You will hear the current melody setting and it will be shown on the display. e.g. MELODY 4.

Use the UP or DOWN button to select the required melody. You will hear a sample melody.

Press the  button to confirm the new melody. You will hear a confirmation tone.

Press and hold the

✘ button to

return to the standby screen.

To switch auto-talk on/off

When the handset is on the base or the charging unit you can answer the call by picking it up from the base. This will automatically answer the call without having to press the TALK button.

Press the  button.

Use the DOWN button to scroll to HANDSET and press the  button.

Use the DOWN button to scroll to AUTO ANS.

Press the  button.

Use the UP or DOWN button to turn AUTO-TALK ON or OFF.

Press the  button to confirm.

Press and hold the

✘ button to

return to the standby screen.

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To name a handset

The handset name is pre-set as SYNERGY, however, you can personalise each handset by giving it a name. A maximum of 8 characters can be stored.

HANDSET SETTINGS

Use the DOWN button to scroll to LANGUAGE and press the  button.

Use the UP or DOWN button to scroll through the language options.

Press the  button to confirm your choice. You will hear a confirmation beep.

Press and hold the

✘ button to

return to the standby screen.

To default back to the English language follow:

Press the MENU button.

Press the DOWN button three

times.

Press the MENU button.

Press the DOWN button seven times.

Press the MENU button.

Press the UP or DOWN button until ENGLISH is displayed.

Press the MENU button once.

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

27

To set the handset language

If you wish, you can change the language used on the handset display. You can choose from English, Francais, Deutsch, Nederl, Italiano, Espanol, Portuges, Norsk, Dansk, Svenska and Suomi.

Press the  button to enter the menu.

Use the DOWN button to scroll to HANDSET and press the  button.

Press the  button to enter the menu.

Use the DOWN button to scroll to HANDSET and press the  button.

Use the DOWN button to scroll to NAME and press the  button.

Press the

✘ button to delete

the name already set.

Enter the name you want using the keypad and press the  button, correct any mistakes by pressing the

✘ button.

You will hear a confirmation beep.

Press and hold the

✘ button to

return to the standby screen.

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HANDSET SETTINGS

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

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To adjust the base ringer volume

There are 5 levels to choose from (1-5), or you can turn the ringer off altogether.

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP and press the  button.

The display will show BASE VOL. Press the  button.

Use the UP or DOWN button to select the required volume (VOLUME 1-5 or VOL OFF). You will hear a sample ring.

Press the  button to confirm the new setting. You will hear a confirmation beep.

Press and hold the

✘ button to

return to the standby screen.

Base settings

To adjust the base ringer melody

There are 5 melodies to choose from (1-5)

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP and press the  button.

Use the DOWN button to scroll to BASE MEL and press the  button.

Use the UP or DOWN button to select the required melody (MELODY 1-5). You will hear a sample melody.

Press the  button to confirm the new setting. You will hear a confirmation beep.

Press and hold the

✘ button to

return to the standby screen.

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BASE SETTINGS

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

29

To select a base station

If a handset is registered to more than one base station, you can select which base your handset will use.

For more information on registering your handset to another base, see page 53.

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP and press the  button.

Use the DOWN button to scroll to SEL BASE and press the  button.

Use the UP or DOWN button to select the base you want (BASE 1-4).

Press the  button. You will hear a confirmation beep.

Press and hold the

✘ button to

return to the standby screen.

If you change the base station PIN, keep a record of the new number by writing it in the space provided on page 10. You will need to use your base station PIN for registering handsets and for some other optional settings.

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP and press the  button.

Use the DOWN button to scroll to PIN CODE and press the  button.

The display will show PIN?

Enter your 4-digit PIN (original setting OOOO).

Press the  button.

The display will show NEW PIN.

Enter your new 4-digit PIN.

Press the  button.

The display will show RETYPE.

Re-enter your new 4-digit PIN.

Press the  button. You will hear a confirmation beep.

Press and hold the

✘ button to

return to the standby screen.

To change the base station PIN code

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BASE SETTINGS

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

30

The default settings are:

Earpiece volume 3

Handset & Base ringer volume 3

Handset & Base melody 1

PIN code 0000

Handset name SYNERGY

Handset language ENGLISH

Button beeps ON

Battery low indicator beeps ON

Out of range warning beeps ON

Auto answer ON

Dialling mode DTMF

Pause after picking up line / dial-out code 3 seconds

Phonebook Empty

Redial list Empty

Calls list Empty

To default/reset the handset and base to their original/default factory settings

Please note that if you reset your Synergy 3500 the Phonebook, Redial and Calls list will be deleted.

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP and press the  button.

Use the DOWN button to scroll to DEFAULT and press the  button.

The display will show PIN?

Enter the base PIN (original setting OOOO)

Press the  button.

You will hear a confirmation tone at the base and handset. The handset display will flash BASE 1 and then SYNERGY HS1.

Your Synergy 3500 is now reset to the factory settings.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

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Using Caller Display

If you subscribe to a Caller Display Service you can see your caller’s number (provided it is not withheld) on your handset display, as well as the time and date of their call. If you have your caller’s name and number stored in your handset Phonebook, you will see the name of your caller displayed instead of the number.

Please ensure that you have stored the full telephone number, including the area code, otherwise the name will not match the number stored in the Phonebook.

Whether you take a call or not, the caller’s details are stored in the Calls list. You can display, scroll through and dial numbers on the list and copy them into the Phonebook.

Caller information not available

With some incoming calls the telephone number of the caller is not available and cannot therefore be displayed.

In this case, your Synergy 3500 provides you with some explanatory information about the type of call received. This will be one of the following.

UNAVAILA

The number is unavailable.

WITHHELD

The caller has withheld their number.

RINGBACK

Ringback call.

OPERATOR

The call has been made via the operator.

PAYPHONE

The caller is ringing from a payphone.

INTERNAT

International call.

Important

To use Caller Display or Call Waiting you must first subscribe to your network provider’s Caller Display or Call Waiting Service. A quarterly fee is payable.

For more information on BT’s Select Services, call BT free on 0800 800 150.

Caller Display and Call Waiting

Calls list

The Calls list contains the telephone numbers of your last 20 callers.

New calls in the Calls list are indicated by the flashing symbol on the display.

If a call is received when the Calls list is full then the oldest entry will be deleted automatically.

CALLER DISPLAY

32

Synergy 3500 user guide ~ 1st Edition ~ 22nd March ’02 ~ 4457

Press the DOWN button to enter the Calls list.

Use the UP or DOWN button to scroll to the number you want to store in the Phonebook.

Press the  button.

The display shows the date and time of the call.

Press the  button again, the display shows ADD.

Press the  button, the display shows NAME?.

Press keypad buttons to enter name as described before under the “Entering names” section.

To dial a number from the Calls list

Press the DOWN button to enter the Calls list.

Use the UP or DOWN button to scroll to the number you want to dial.

Press the TALK button. The number will be dialled automatically.

To store a number from the Calls list into the Phonebook

To enter and view the Calls list

Press the DOWN button to enter the Calls list. The symbol is displayed.

Use the UP or DOWN button to scroll backwards and forwards through the Calls list.

If the ‘name’ of your caller has been stored in the Phonebook, this will be displayed. Press the  button and the number will be displayed.

Press the  button and the time and date of the call will be displayed.

Keep pressing the ✘ button to return to the Calls list entr y.

Note

You can enter names up to 8 characters long. If necessary, you can edit the entry, when the entry is correct, press the  button. The number is now stored in the Phonebook.

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Press and hold the ✘ button to return to the standby screen.

Press the  button.

The name and number are now stored in the Phonebook.

CALLER DISPLAY

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

33

To delete all numbers from the Calls list

Press the DOWN button to enter the Calls list.

Press the

✘ button. The

display will show DEL ALL.

Press the  button. The display will show EMPTY for 2 seconds.

To delete a number from the Calls list

Press the DOWN button to enter the Calls list.

Use the UP or DOWN button to scroll to the number you want to delete.

Press the  button twice, ADD will be displayed.

Use the UP or DOWN button to scroll to DELETE? and press the  button.

The number is deleted from the Calls list.

*Call Waiting

If an incoming call arrives while you are already engaged on a telephone call, you will hear a soft beep every 5 seconds (this beep is not audible to the person you are speaking to). The second caller’s number (and name if stored in the directory) will appear on the handset display.

Instead of the engaged tone, the second caller will hear an announcement to hold on as you are aware that there is a second call.

*You must subscribe to your network provider’s

Call Waiting Service before this feature will work. A quarterly fee is payable.

To accept a Call Waiting call

If you hear the tone that tells you there is another caller, whilst you are on a call:

Press the Recall button. The first caller will be put on hold and you can now speak to your second caller.

To return to the first caller press the Recall button again.

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You can switch back and forth between the two calls without disconnecting either if you wish.

Important

Once stored in the Phonebook the number will be deleted from the Calls list.

CALL WAITING

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

34

If you wish to disconnect the first call press the TALK button after speaking to the first caller.

The handset will then ring. Press the TALK button again and continue with the second caller.

Note

The second caller will only be charged for their call from the moment you answer and not while they are waiting for your

initial contact.

CALL WAITING

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Message display on the base station

The table opposite provides an explanation of what is shown on the base station display.

Your Synergy 3500 can digitally record up to 13 minutes of messages, with each message lasting a maximum of 3 minutes. As well as recording incoming messages, you can record memos for other users.

You can operate your Synergy 3500

from:

• The base unit.

• The handset.

• Remotely from any external

Touchtone

TM

telephone.

Your Synergy 3500 comes with two pre-recorded outgoing messages,

Answer and Record or Answer Only, but if you wish you can record

your own.

You will need to set the day and time (if you have not already done so) so that you will know when each message was received, see page 15.

Setting up and personalising your answering machine

DISPLAY DEFINITION

(Blank)

Power off.

C-0 (flashing)

Day/Time needs to be set.

0-9

Answer-on mode, 0-9 messages.

9 (flashing)

10-59 messages. Indicating more than 9 messages stored.

––

Power on, but set to answer off

Alternating

mode. The display flashes

with

between a dash and the number

0-9

of messages saved in the memory.

A (flashing) Handset menu and

Remote

access in progress.

E (flashing)

Error.

F (flashing)

Memory full.

P (flashing)

Message paused.

P-1:

When selecting or playing

Alternating

Answer & Record outgoing

between P&1

message.

P-2:

When selecting or playing

Alternating

Answer Only outgoing

between P&2

message.

r (flashing)

Message recording (memo, outgoing message or incoming message).

t or 2 to 9

Setting or reading answer delay.

8-0

Counting down.

ANSWER MACHINE

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Ans.

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Skip

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Vol.



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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

To switch the answering machine ON/OFF

Your Synergy 3500 is set to ON and Answer and Record when first powered up.

Press and release the ANSWER ON/OFF button to switch ON or OFF.

If you hear “Answer on, your

outgoing message is....” the

answering machine is switched on and is ready to answer incoming calls and record any messages, unless Answer Only is selected.

Answer Only is an advisory announcement only, so that the machine will not record an incoming message.

See page 38 for a full explanation of the outgoing messages available.

The display on the base unit shows the number of messages stored in the memory.

If you hear “Answer off” the answering machine is switched off.

The display on the base unit will flash between a dash and the number of messages saved in the memory.

To adjust the base unit loudspeaker volume

The loudspeaker volume ranges from 0-9 plus H, where 0 is Off and H is the maximum level. The default level is 5.

Press Vol + on the base to increase the volume.

Press Vol – on the base to decrease the volume.

If you adjust the volume when the answering machine is not being used, a beep sounds at each press. When the volume reaches its highest or lowest levels two beeps will sound.

Answer delay

Answer delay sets the number of times your Synergy 3500 will ring before the answer machine picks up your call and starts playing the outgoing message. The default setting is for the answering machine to answer after 6 rings. You can change this setting to between 2-9 rings.

Ans.

on

off

Vol.

ANSWER MACHINE

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Audible Message alert

When audible message is switched ON and new messages have been received, your Synergy 3500 will beep every 10 seconds. The volume of the beep is at the volume you have set for the loudspeaker. The default setting is OFF.

To change the answer delay setting

Press and hold the SKIP



button on the base unit until the current setting is announced, then release.

Press and release the SKIP



button to move through the settings, with each press the options will be announced and will also be shown on the base unit display, i.e 8, 9, Time Saver, 2, 3, 4, 5, 6, 7.

When you hear the setting you want, do not press the

SKIP



button again. After a short delay your chosen setting will be announced.

To check the answer delay setting at the base station

Press and release the SKIP



button.

The current setting will be announced and also shown on the base unit display.

To switch audible message alert ON or OFF

Press and hold the



SKIP

button on the base unit to change the setting.

The prompt will announce “Message alert on/off” as appropriate.

SkipSkipSkip





Skip

ANSWER MACHINE

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Outgoing messages

The outgoing message is the message a caller first hears when the answering machine picks up their call. Your Synergy 3500 comes with 2 pre-recorded outgoing messages to choose from as follows:

Answer and Record

Your Synergy 3500 has a pre-set Answer and Record outgoing message that allows your caller to leave a message.

“Hello, your call cannot be taken at the moment, so please leave your message after the tone”.

However, you can record your own Answer and Record outgoing message if you wish, see ‘To record your own

Answer and Record outgoing message’, opposite.

Answer Only

Your Synergy 3500 will play a pre-recorded Answer Only outgoing message but will not allow your caller to leave a message.

“Hello, your call cannot be taken at the moment and you cannot leave a message, so please call later”.

You can also record your own Answer Only outgoing message if you wish,

see ‘To record your own Answer Only outgoing message’, page 39.

Note

You can only record your own outgoing messages via the handset.

To record your own Answer and Record outgoing message

You can record your own

Answer and Record

outgoing message to use instead of the pre-recorded message already available. Your outgoing message can be up to 3 minutes long. Your own outgoing message will replace the Answer and Record pre-recorded outgoing message, but it is possible to reinstate it later if you wish (see page 41).

Pick up the handset.

Press the  button twice. You will hear the main menu announcement from the handset earpiece.

Press the 8 button for the outgoing message menu.

To record your own Answer and Record outgoing message, press the 3 button. The prompt will announce,

“Please speak after the tone. To end recording, press

#

”.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

After the tone, speak your outgoing message into the handset. Press #when you have finished. You will hear a long beep.

The prompt will announce,

“Your outgoing message is”

and then play your message. The display will flash p and after playing your message you will hear the menu once more.

Press and hold the ✘ button to return the handset to standby.

available. Your outgoing message can be up to a maximum recording capacity (13 minutes), but you should try to keep it short to allow time for recording memos, or incoming messages when using the alternative Answer and Record outgoing message. Your own outgoing message will replace the Answer Only pre-recorded outgoing message, but it is possible to reinstate it later if you wish (see page 41).

Pick up the handset.

Press the  button twice. You will hear the main menu announcement from the handset earpiece.

Press the 8 button for the outgoing message menu.

To record your own Answer Only message, press the 4 button. The prompt will announce, “Please speak after

the tone. To end recording, press

#

”.

After the tone, speak your outgoing message into the handset. Press

#

when you have finished. You will hear a long beep.

To record your own Answer Only outgoing message

You can record your own Answer Only outgoing message to use instead of the pre-recorded message already

Note

When recording your own Answer Only outgoing message, please

remember not to invite your caller to leave a message as the Answer Only mode will not record incoming messages.

Note

Throughout recording r will flash on the base unit display.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

To select your outgoing messages

via the base unit

Press and hold the ANSWER ON/OFF button until you hear,

“Please select outgoing message”, then release the button.

Either

To set Answer and Record, press and release the



Skip

button. P/1 will be displayed and will flash consecutively.

Or

To check or play your outgoing message via the base unit

You can check and play back your current outgoing message at any time via your Synergy 3500 base unit.

Press the ANSWER ON/OFF button.

The prompt will announce either:

• “Answer on, your outgoing message is...” and play your currently selected outgoing message.

Or

• “Answer off”. If prompt is “Answer off”, press the ANSWER ON/OFF button again and the prompt will announce the current outgoing message.

To check or play your outgoing message via the handset

Pick up the handset.

Press the  button twice to enter the answering machine menu.

Press the 8 button. The prompt will announce,

“To play outgoing message, press 2”.

Press the 2 button. Your currently selected outgoing message will be played.

Press and hold the

✘ button to

return the handset to standby.

The prompt will announce, “Your outgoing message is” and then play your message. The display will flash p and after playing your message you will hear the menu once more.

Press and hold the

✘ button to

return the handset to standby.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

To select your Answer and Record outgoing message via the handset

Press the  button twice.

Press the 8 button.

To select Answer and Record outgoing message, press the 5 button.

The prompt will announce,

“Your outgoing message is .......”

followed by ........

Press and hold the

✘ button to

return the handset to standby.

To select your Answer Only outgoing message via the handset

Press the  button twice.

Press the 8 button.

To select Answer Only outgoing message, press the 6 button.

The prompt will announce,

“Your outgoing message is .......”

followed by ........

Press and hold the

✘ button to

return the handset to standby.

To delete your own outgoing message and re-instate the pre-recorded outgoing message

via the base unit

You can delete your personalised outgoing message and return to your Synergy 3500’s pre-recorded outgoing message.

First select the outgoing message that you want to delete.

Whilst your outgoing message is playing press the DELETE button on the base unit.

The message will stop playing and you will hear a short beep, then the default pre-recorded outgoing message will be played.

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To set Answer Only, press and release the SKIPbutton P/2 will be displayed and will flash consecutively.

Your chosen setting will be announced over the base speaker.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

To delete your own outgoing message and re-instate the pre-recorded outgoing message

via the handset

Pick up the handset.

Press the  button twice.

Press the 8 button.

The prompt will announce,

“To play outgoing message, press 2”.

Press the 2 button.

The selected outgoing message that you wish to replace will be played.

Press the 5 button to delete it.

Whilst your outgoing message is being played you will hear a confirmation beep, followed by the voice prompt announcing the default pre-recorded outgoing message.

Press and hold the

✘ button to

return the handset to standby.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Using the Synergy 3500 answering machine via the base unit

To playback messages

Press the PLAY button.

The prompt will announce,

“You have (n) messages”.

Your message(s) will be played back, starting with the first message received.

At the start of each message, the number of the message is announced. The message number will also be shown on the base unit display.

Note

Press the STOP button at any time during playback to stop messages playing.

To pause a message during playback

While listening to the message, press the PLAY button.

The message will be paused. You will hear a beep every 10 seconds and the message display will show P.

Press the PLAY button again to resume playback.

Play

ANSWER MACHINE

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

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Skip



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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

To skip forward and backward through messages (including fast playback)

During playback:

Press the SKIP



button to skip

forwards to the next message.

If you press and hold the SKIP



button the current message will be played at 11/2times the speed (fast playback).

Press the  Skip button to return to the star t of the current message. Press again to return to the star t of the previous message.

To delete an individual message

Press the red DELETE button on the base unit during message playback.

The prompt will announce,

“Message deleted”.

The message is not deleted yet, but at the end of playback when there is an 8 second countdown followed by a confirmation tone. Let the countdown reach 0 and all the selected messages are deleted and the remaining messages are saved.

To delete all messages

When all messages have been played the prompt will announce, “End of messages.

To delete all messages, press delete”. The display counts

down from 8-0.

During the countdown press the red DELETE button and the prompt will announce, “All messages deleted”. At the end of the countdown there will be a confirmation tone.

To cancel deletion

Individual or all.

Press the STOP button during the 8-0 countdown. All messages will be saved including any marked for deletion.

SkipSkip

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ANSWER MACHINE

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Call screening

You can let your answering machine pick up a call, even if you are in. This allows you to identify the caller and decide whether to take the call.

Make sure the volume on the base unit is set to an audible level, see page 36. Allow the incoming call to be answered by your Synergy 3500 answering machine as normal. You will hear the caller begin to leave a message.

To screen a call from the base unit

While listening to your caller leaving a message, via the base unit loudspeaker, you can decide to take the call by pressing the TALK button on the handset.

Or

If the handset is resting on the base unit and you decide to take the call, lift the handset and speak to the caller.

Recording will stop automatically.

ANSWER MACHINE

46

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

You can use your Synergy 3500 for a variety of functions: to listen to your messages; delete, skip forward or backward; record a memo or new outgoing message, and to screen incoming calls.

Accessing your messages from the handset

Use the table on the next page for instructions on which buttons to press to access the answering machine from the handset.

Press the  button twice. The handset will beep and announce the main menu options.

The display will flash TAM MENU and the handset will beep.

Using the Synergy 3500 answering machine via the handset

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If you try to access the answering machine via the handset when the base unit is in use the handset display will flash TAM BUSY.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

To play new messages

Pick up the handset.

Press the  button twice. You will hear the main menu announcement from the handset earpiece.

Press the 3 button to play all new messages.

To playback messages

Pick up the handset.

Press the  button twice. You will hear the main menu announcement from the handset earpiece.

Press the 2 button to play all messages.

The prompt will announce, “You have (n) messages”.

Your message(s) will be played back, starting with the first message received.

At the start of each message, the number of the message is announced. The message number will also be shown on the base unit display.

Press and hold the

✘ button to

return the handset to standby.

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To play all messages

To play new messages

To skip back during messages

To delete messages, memo, outgoing message

To skip forward during messages

To record a new memo

To hear o

utgoing message menu

To play Outgoing Message, Press 2

To record Answer and Record Outgoing Message, Press 3

To record Answer Only Outgoing Message, Press 4

To select Answer and Record Outgoing Message, Press 5

To select Answer Only Outgoing Message, Press 6

To hear the Outgoing Message Menu again, Press 8

To hear Main Menu again, Press 1

To set a new security code

(Please see Remote access, page 50)

To set day and time

To hear main menu.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

To delete individual messages during playback

Press the 5 button during message playback to delete an individual message.

The prompt will announce,

“Message deleted”.

To delete all messages

When all messages have been played the prompt will announce, “End of messages. To delete all messages, press 5”.

Press the 5 button.

The prompt will announce,

“All messages deleted”.

This is a useful timesaving feature to delete all messages, once you have listened to them, and avoids having to delete each one individually during playback.

Memos

A personal memo can be recorded on your Synergy 3500 and left as a message for another user. Memos can be of any length, up to the maximum recording capacity (13 minutes), but you should try to keep them short to allow time for recording incoming messages.

The prompt will announce, “You have (n) new messages”.

Your new message(s) will be played back, starting with the first message received.

Press and hold the

✘ button to

return the handset to standby.

To skip back during message playback

Press the 4 button during message playback to skip back to the start of the current message. Press again to return to the start of the previous messages.

To skip forward during message playback

Press the 6 button during message playback to skip forward to the next message.

Note

You cannot record a memo using the

base unit.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Call screening/Call intercept

You can let your answering machine pick up a call, even if you are in. This allows you to identify the caller and decide whether to take the call.

Make sure the volume is set to an audible level, see page 36. Allow the incoming call to be answered by your Synergy 3500 answering machine as normal. You will hear the caller begin to leave a message.

To screen a call via the handset (when the handset is off the base unit)

When your Synergy 3500 starts to record an incoming message, the IN USE light will flash. The display will show

SCREEN?

Press the  button.

You can hear the caller on the handset.

Or

To interrupt recording and talk to your caller, press the TALK button.

Recording is stopped.

To record a new memo

Press the  button on the handset twice.

Press the 7 button. The prompt will announce, “Please speak

after the tone. To end recording press

#

”.

Speak your memo into the handset.

The display will show r flashing.

Press the

#

button to end

recording.

Your memo is now stored and can be played back later. Memos are stored in the same way as incoming messages, and the message counter on the base unit will increase by 1.

Press and hold the

✘ button to

return the handset to standby.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

You can turn your Synergy 3500 answering machine on and off and listen to your messages from any

TouchtoneTMtelephone. To protect your

privacy, messages can only be accessed by entering a 3-digit security code.

The pre-set code is 000 and can be changed. If you change the code it is advisable that you make a note of it somewhere safe.

Note

After 15 seconds the handset will automatically return to standby.

Remote access

To change your security PIN code

Press the  button twice.

Press the 9 button.

To set a new security PIN code press

✱

.

You will hear a beep, followed by, “Please enter new security code after the tone”.

Enter a 3-digit code of your choice.

The prompt will announce the new security PIN code.

To confirm your security code press

#

.

Press and hold the ✘ button to return to standby.

To switch your answering machine on remotely

If you go out and forget to turn your answering machine on you can switch it on remotely.

Dial your telephone number.

Let the phone ring for 20 rings until you hear your outgoing message.

Press the

✱

button.

Enter your security code.

Press the 7 button within 8 seconds. You will hear “Answer On” and your answering machine will now be switched on to answer incoming calls.

Note

If you have new messages they will be played after you have entered your security code.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Operating the answering machine

When you have accessed your answering machine, you can operate it using the keypad numbers on the phone you are using.

Time saver

The Time saver feature is useful if you are out and want to ring in and check if you have received any new messages.

If your answering machine is set to time saver you can check whether you have new messages or not before your answering machine actually answers your call. If you have new messages your answering machine will answer after 2 rings, if you do not have any new messages, it will not answer until 6 rings. This enables you to hang up before you are connected, saving you time and the cost of a call.

Note

If you enter your security PIN code incorrectly, after the second attempt, your Synergy 3500 will announce: “Thank you for calling” and will

then hang up.

To check for messages

Dial your phone number and wait.

When you hear your outgoing message, press the

✱

button

on your phone. You will hear,

“Please enter your security code”.

Enter your security code.

If you have new messages, you will hear, “You have ‘n’ new

messages”.

Your messages will be played.

If you have no new messages, you will hear, “You have no new

messages, to hear main menu press 1”.

You have 15 seconds to enter any other instructions before your Synergy 3500 hangs up.

REMOTE ACCESS

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

The Remote access main menu

The main menu lets you operate a range of answering machine functions. Simply follow the instructions as announced:

“To play all messages, press 2”.

“To play new messages, press 3”.

“To skip back during messages, press 4”.

“To delete during messages, press 5”.

“To skip forward during messages, press 6”.

“To set answer on or off press 7”.

“To hear the outgoing message menu, press 8”.

“To set a new security code press 9”.

“To set day and time press 0”.

“To hear main menu again, press 1”.

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REMOTE ACCESS

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

53

Up to 5 handsets can be registered and operated from any one Synergy 3500 base. This allows you to make internal calls between two handsets while a third is making an external call.

Each handset can be registered on up to 4 bases.

Each additional handset you purchase must be registered with the base.

Your handset supplied is pre-registered as Handset 1 to its base (Base 1).

If you have purchased a Twin the additional handset supplied is pre-registered as Handset 2 (Base 1).

Using Synergy 3000 additional handsets and bases

Note

Remember to charge the battery pack of new handsets for at least 16 hours before use.

If the display shows NOT REG and the symbol is flashing, your handset is not yet registered with the base.

At the base:

Press and hold the base PAGE button for at least 10 seconds, until you hear the validation tone (two beeps), then release the button.

At the handset:

Press the  button to enter the menu.

Use the DOWN button to scroll to REGISTER and press the  button.

The display will show BS 1 2 3 4. (The numbers

Ans.

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off

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Digital Clarity



Skip



Stop

Play

Del

To register a Synergy 3000 handset to another base

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

54

To de-register a Synergy 3000 additional handset from the base

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP and press the  button.

Use the DOWN button to scroll to DEL HS and press the  button.

The display will show PIN?

Enter your 4-digit PIN.

Press the  button.

Use the UP or DOWN button to select the handset you want to de-register (HANDSET 1-5).

Press the  button. Display shows CONFIRM?.

Press . You will hear a confirmation beep.

Once de-registered, the handset will display NOT REG.

that are flashing indicate other bases that the handset is already registered to).

Enter the base number (BS 1-4) that you want to register the handset to.

Enter your 4-digit PIN (original factory setting OOOO) and press the  button.

The display will show SEARCH 1, 2, 3, 4 and the

symbol will flash as the handset tries to locate the base. When the handset locates the base, the handset will be automatically selected and shown on the display.

Note

Handsets can only be de-registered via another handset.

Note

Your 4 digit PIN number is 0000 unless you have previously allocated a new PIN number as explained on page 29.

Note

If the handset does not locate the base, the handset will return to the previous menu. Try to register again by using a different available base number. Ensure that you are in close vicinity of the base).

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

55

Internal calls

If you have multiple handsets registered to the base you can make internal calls between handsets.

Transferring calls

You can transfer an external call to another handset registered to the base.

To make an internal call to another handset

Press the INT button.

Enter the number of the handset you wish to call, (1-5). The called handset will ring

The display will show INT.

To end the call, press the TALK button.

The number of the handset calling will be displayed on the called handset. For example, if handset 2 calls handset 1, HS2 will be displayed on handset 1.

Enter the number of the handset that you want to transfer the call to (1-5).

Your caller will be put on hold.

When the internal handset is answered, (if you want to you can talk to the handset user first), press the TALK button. The call will be transferred.

If the call to the second handset is not answered you can revert/speak to the caller again by pressing the INT button.

Int

To transfer an external call between handsets

During an external call:

Press the INT button.

Int

Three-way conversation

You can talk to one external caller and another internal caller at the same time on your handset.

During a call with an external caller:

Press the INT button. Your caller is put on hold and you hear a tone.

Enter the number of the handset you want to transfer the call to.

Int

ADDITIONAL

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

56

When the handset is answered, press and hold the

#

button for about 3 seconds. You can now start your three-way conversation. (If the internal handset user does not answer your call, press the INT button to return to your external caller).

Press the TALK button to end the call.

Use the DOWN button to scroll to PRIORITY and press the  button.

Use the DOWN button to scroll to SELECT.

Press the  button.

Use the DOWN button to display the option you want, either BASE or the handset number you require, eg HANDSET 3.

Press the  button. The display shows RINGS followed by a number between 1 and 9.

Use the DOWN button to scroll to the number of rings you require.

Press the  button. PRIORITY is displayed, denoting that handset priority is on.

Press the  button to confirm. The display shows ON.

Handset Priority

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When on a three-way call the call can only be cleared by the handset which set it up.

Press the button to exit the call.

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If you have more than one handset registered to the base you can select the handset you want to ring first. You can also set the number of rings the handset will have before an incoming call reverts to all available handsets.

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP and press the  button.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

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Help

Do not immerse the batteries in water or throw into a fire, or dispose of with ordinary domestic refuse.

BT accepts no responsibility for damage caused to your Synergy handset by using any other type of batteries.

No display appears.

The batteries may be flat or dead. Recharge or replace the batteries.

The handset may be switched off.

No dial tone.

Is the telephone line cord plugged into the phone socket?

Check that: The base station is connected to the mains power and switched on.

You cannot link up with the base station.

Is the display flashing ?

The mains power cable may not be connected at the base or switched on.

Are you in range of the base station?

The batteries could be low or flat.

If using more than one base station, check that you are connected to the correct base. See page 29.

Replacing the handset batteries.

After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

For spare 2 x AAA rechargeable batteries please contact the Synergy 3500 Helpline 08706 058 047.

Replacing the batteries

In the event that you should need to change or replace the batteries: Remove the battery compar tment cover and take out the batteries. Insert new 2 x AAA re-chargeable batteries and replace the battery compartment cover.

HELP

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

58

Are you using the correct power adaptor?

Synergy 3500 base station power supply is Item Code 005391.

Synergy 3000 charger power supply is item code 003313.

Cannot adjust an option in the base station.

Is someone else making changes via another handset?

Have you pressed the  button to confirm your selection?

Handset does not ring.

The ringer volume may be switched to off. To adjust the ringer volume on the handset. See page 25.

Check that: The base station is plugged into the phone socket.

Check that: The base station is plugged into the mains power and switched on.

Buzzing noise on my radio, TV, computer or hearing aid.

Sometimes, your Synergy 3500 can interfere with other electrical equipment if it is placed too close.

It is recommended that you place your Synergy 3500 and other Synergy/ DECT GAP compatible handsets at least one metre away from such appliances to avoid any risk of interference.

The charger does not appear to be working.

Check that: The power adaptor is properly plugged into the charger.

Check that: Your handset has slotted correctly into the charger.

Check that: The batteries are correctly fitted into the handset.

Check that: The base is plugged in to a working socket and that the socket is switched on.

Customer Helpline

If you are still experiencing difficulty, call the Synergy 3500 Helpline on

08706 058 047.

HELP

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

59

General information

Your Synergy 3500 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Synergy 3500, or any component thereof, (other than the batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover the battery pack and any faults or defects caused by accidents, misuse, fair wear and tear, neglect, storm damage, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 57, or contact the Synergy 3500 Helpline for assistance:

Helpline 08706 058 047, 9am to

5.30pm Monday to Friday.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified repairer.

Instructions for returning the product:

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including line cords, power supply units, and the original

Guarantee

GENERAL INFORMATION

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

60

How many telephones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Synergy 3500 has a REN of 1. A total REN of 4 is allowed, if the total REN of 4 is exceeded, the telephones may not ring.

With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Only use approved power supply, item code 005391 for base station or 003313 for charger (only applicable if you have purchased the Synergy 3500 Twin).

Use only approved (Ni-MH) rechargeable batteries.

You may need to enter an access code (e.g. 9) in order to get an outside line. So that the switchboard has time to pick up an outside line, you may also need to add a Pause after the access code.

Technical information

Switchboard external line access code

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone dialling and timed break recall. If in doubt please consult your service provider.

Switchboard compatibility

Recall

batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.

To use the recall button

This is used when connected to certain switchboards and for some BT Select Services or those services available via your network provider.

R

To set the dialling mode

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP and press the  button.

Use the DOWN button to scroll to DIALMODE and press the  button.

Use the UP or DOWN button to select either TONE or PULSE.

Press the  button. You will hear a confirmation beep.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

61

To automatically insert a pause after an access code

Press the  button.

You can also adjust the length of the pause to be inserted. There are two options available, 3 or 5 seconds to be set to suit the switchboard:

Press the  button.

Use the DOWN button to scroll to SETUP.

Press the  button.

Use the DOWN button to scroll to PABX.

Press the  button.

Use the DOWN button to scroll to PAUSE.

Display shows 3 SEC.

Use the DOWN button to scroll to 5 SEC.

Press the  button. You will hear a confirmation tone.

With some switchboards it may be helpful to dial a pause after entering the switchboard access code, e.g. 9, 11 etc. to enable you to get an outside line.

This feature automatically inserts a pause between the access code and the telephone number that you have entered in the Phonebook. However for this feature to work you must still enter the access code at the front of the telephone number when storing in the Phonebook.

Press the  button to enter the menu.

Use the DOWN button to scroll to SETUP.

Press the  button.

Use the DOWN button to scroll to PABX.

Press the  button.

Use the DOWN button to scroll to PBX 1.

Press the  button. Display shows PIN?. Enter PIN number.

Press the  button.

Enter the access code.

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GENERAL INFORMATION

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

62

Index

Accessories and spares 65

Additional handsets 53

Answering machine

answer delay 36 audible message alert 37 base unit loudspeaker 36 call screening 45, 49 loudspeaker volume 36 memos 48 message display on base 35 on/off 36 outgoing messages 38 pause message playback 43 playback messages 43 set day and time 15 skip backward/forward 44, 48 remote access 50

Answer delay 36

Answer on/off 36

Audible message alert 37

Auto talk on/off 26

Base ringer volume 28

Base settings

default/reset 30 diagram 2 PIN number 29, 50 ringer melody 28 ringer volume 28 select which base station 29

Batteries

charging 13 installing 13 low warning 13 performance 14 replacing 57

Belt clip 17

Button beeps on/off 25

Caller Display 31

Calls

end 19 handsfree 20 internal 55 make 18, 20 preparatory dialling 18 receive 19 redial 20 secrecy 21 three-way conversation 55 transfer 55

Calls list 31

delete 33 delete all 33 dial number 32 enter 32 store in Phonebook 32 view 32

Call screening

via the base 45 via the handset 49

INDEX

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

63

Call timer 18

Call Waiting 33

Cleaning 11

Day – set 15

Delete

cancel message deletion 44 calls list numbers 33 messages via base 44 messages via handset 48 own outgoing message 41- 42 Phonebook numbers 23

De-register 54

Dialling mode 60

Display icons 3

Earpiece volume 19

End a call 19

Guarantee 59

Handset diagram 1

Handset settings

auto-talk on/off 26 default/reset 30 keypad beeps on/off 25 language setting 27 name handset 26 on/off 18 priority 56 register to another base 53 ringer melody 26 ringer volume 25

Handsfree 20

Help 57

Helpline 58

Internal calls 55

Keypad beeps on/off 25

Language 27

Location of product 12

Make a call 18, 20

Melody

base 28 handset 26

Menu structure 6-7

Memo 48

Name a handset 26

Number of rings

(handset priority) 56

On/off

answer machine 36 audible message alert 37 auto-talk 26 handset 18 keypad beeps 25 secrecy 21

Outgoing messages

check or play via the base 40 check or play via the handset 40 record Answer and Record 38 record Answer Only 39 reinstate pre-recorded

message 41 select via the base 40 select via the handset 41

Pause – insert 22, 61

Paging handsets 24

INDEX

64

INDEX

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Pause during playback 43

Phonebook 21

delete 23 dial 22 edit 23 enter a pause 22 store 21

PIN base 29

PIN remote access 50

Playback messages

via the base 43 via the handset 47

Power supply 12, 16

Preparatory dialling 18

Pulse dialling 60

Quick guide – handset settings 4

Recall 60

Receive a call 19

Record

outgoing message 38-39 memo 49

Redial 20

Register handset to another base 53

Remote access 50

REN (Ringer Equivalence Number) 60

Reset handset/base 30

Returning your Synergy 3500 59

Ring delay 36

Ring priority 56

Ringer melody

base 28 handset 26

Ringer volume

base 28 handset 25

Safety information 11

Screening calls 45, 49

Secrecy 21

Setting up 12

Skip forward/backward

during playback 44, 48

Speech volume 19

Storing a number 21

Switchboard access code 60

Switchboard compatibility 60

Technical information 60

Telephone line cord 14

Three-way conversation 55

Time saver 51

Time – set 15

Tone dialling 60

Transfer calls 55

Unpacking 10

Volume

base ringer 28 earpiece (speech) 19 handset ringer 26 handsfree 20 speech (earpiece) 19

65

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Accessories and spares

For the Synergy 3500 range of telephones

Accessories and spares for the Synergy 3500 range of telephones are listed below.

All items are available from the Synergy Helpline, please call

08706 058 047

Additional handsets and chargers:

In Titanium:

Item code 005717

Additional chargers:

Power supply units for the base station or charger

Plug mounted, 13 amp mains adaptor.

Item code 005391 for base station

Item code 003313 for charger

Telephone line cord

AAA rechargeable batteries (Ni-MH)

Battery cover

User guide

Charging

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance.

Hereby, Suncorp Technologies, declares that this Synergy 3500 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the Synergy 3500 is published on the web site http://www.suncorptech.com/bt

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark of British Telecommunications plc in the UK.

© British Telecommunications plc 2002. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Designed by: The Art & Design Par tnership Limited. Printed in China. Synergy 3500. Issue 1 (10/02) 3