BT Synergy 3500 User Manual
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Synergy 3500
Digital Cordless Telephone Answering Machine
with Caller Display* and Call Waiting*
User
Guide
YOU MUST
SUBSCRIBE TO YOUR
NETWORK PROVIDER’S
CALLER DISPLAY AND CALL WAITING
SERVICES BEFORE THESE FEATURES WILL
WORK. A QUARTERLY FEE IS PAYABLE
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Please open this page for an ‘at a glance’
guide to your Synergy 3500
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Please open this page for a further
‘at a glance’ guide to your Synergy 3500
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
1
At a glance
Menu button
Use to access and
select the options in the
menu, see pages 25-30.
Handset
Internal button
To make internal calls
between handsets
registered to the base,
see page 55.
Phonebook button
Use to access the 50
names and numbers
stored in the phonebook,
see page 21.
Recall/Power button
For use with a
switchboard/ PBX and BT
Select Services, see pages 60
and 33.
Also used to switch
off the handset, see page 18.
Keypad
Talk button
Use to make, receive
and end calls, see pages
18-19.
Secrecy button
During a call press to
mute the call so your
caller cannot hear
you talk to someone
close by, see page 21.
Also used as a delete,
edit and exit button.
Volume buttons
Use to adjust the
handset earpiece speech
volume (see page 19)
and handset and base
ringer volume, see pages
25 and 28.
Also used to access the
redial and calls list and
scroll through the
directory, menu options,
redial and calls list.
Red light
To indicate that
the phone is ringing or
in use.
Handsfree button
Use to answer calls
or make a call using
the handsfree mode,
see page 20.
Liquid Crystal
Display
Display shows you
incoming caller’s
details, the name
and/or number you
have dialled, and the
status of the handset.
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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
2
Base
Power/In Use light (Green
)
Flashes when the handset is in use.
Remains on to indicate mains power.
Charging light (Red)
Comes on to indicate
charging when the
handset is on the base.
Delete
Deletes recorded
messages and memos,
see page 44.
Volume
Adjust the loudspeaker
volume, see page 36.
Stop
To stop message
playback, see page 43.
Play
Lets you play and pause your
messages, see page 43.
Skip forward
Lets you skip forward
through your
messages and
memos, see page 44.
Also allows you to set
the answer delay, see
page 37.
Allows you to select
your Answer Only
outgoing message,
see page 40/41.
Skip backward
Lets you skip
backwards through
your messages and
memos, see page 44.
Also allows you to
switch the audible
message alert on or
off, see page 37.
Allows you to select
your Answer and
Record outgoing
message, see page 40.
Answer on/off
Switches the
answering machine on
and off, see page 36.
Also allows you to
select your outgoing
message, see page 40.
Message display LED
Indicates when the answering machine
is on or off and when the power is on
plus how many messages have been left.
See page 35.
Page button
Press to page the
handset, see page 24.
3
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Explanation of the display icons
Icon Steady Flashing
EXT
External line in use Incoming call
INT
Internal call Internal call from another handset
In calls list New call received in calls list
3 way conversation in progress
Battery exhausted
Battery weak
Battery half-full
Battery full
Phonebook
Menu in use
Handset linked to base station Out of range or searching for base station
In handsfree mode
Answering machine is switched on
SYNERGY HS1
HS1
Displays the number of
the handset at all times.
To personalise the
name of your handset,
see page 26.
Standby screen
EXT
INT
EXT
INT
Button combination
*
enter the name enter
the telephone number
During a call, press the during a
call until the required level is reached.
During a call, press to switch on and again
to switch off.
enter handset number
enter handset number
– keep pressing to scroll.
– keep pressing to scroll.
HANDSET
RING VOL
to select volume
SETUP BASE VOL
to select volume
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Quick Guide
Information for the handset settings
Function
Answer a call/End a call
Make a call
Redial a number
Store a number in the
memory
Dial a number in the memory
Adjust the earpiece volume
Secrecy on/off
Transfer call to another handset
Three way conversation
Access to redial list
Access to calls list
Set handset ringer volume
Set base unit ringer volume
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Important
*If the handset is sitting in the base when a call comes in, you can pick it up
and answer it automatically without pressing the button.
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Button combination
Press and release
After tone speak message
then press
After tone speak message
then press
Press and hold when you hear, “Please
select outgoing message”, release button.
To set Answer and Record, press .
To set Answer Only, press .
, either for Answer and
Record or for Answer Only.
after tone speak memo
message then press
To increase
To decrease
5
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Quick Guide
Information for the answering machine settings
Function
Switch answering machine
ON/OFF from the base
Record own Answer and
Record outgoing message
using the handset
Record own Answer Only
outgoing message using
the handset
Set answer mode:
using the base
using the handset
Play new messages:
using the base
using the handset
Record memo message
using the handset
Adjust base unit
loudspeaker volume from
the base
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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
6
Menu Structure
Cont......
Phonebook
Setup
Add
TAM MENU TAM MENU
Delete
Modifiy
Base Vol
Base Mel
Sel Base
Del H/S
PIN Code
Priority
Dial Mode
PABX
Default
Handset 1.....5
Vol Off
Melody 1.....5
Base 1.....4
Auto
PIN?
PIN?
On
Off
Select
Tone
Pulse
Recall Recall 1
Recall 2
PBX1
PBX2
Pause
PIN?
Handset 1.....5
New PIN
Retype
Base
Handset 1.....5
PIN?
PIN?
3 Sec
5 Sec
(Flashes on display when in TAM menu.)
This is a handset See page 46 ‘Using the Synergy 3500
announcement menu. answering machine via the handset’.
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
7
Important. If you make a mistake you can return to the previous menu heading by pressing the ✘ button. If you press
and hold the
✘ button at any time you will return to the standby screen. After 30 seconds if no buttons are pressed
the handset will automatically return to the standby screen.
Handset
Register
Beep
Ring Vol
Ear Vol
Int Mel
Ext Mel
Auto Ans
Name
Language
BS 1234
Keytone
Low Batt
Outrange
Volume 1.....5
Vol Off
Ear Vol 1.....5
Melody 1.....5
Melody 1.....5
On
Off
English
Francais
Deutsch
Nederl
Italiano
Espanol
Portuges
Norsk
Dansk
Svenska
Suomi
PIN?
On or Off
On or Off
On or Off
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
8
In this guide
At a glance
Handset 1
Base 2
Display icons 3
Quick Guide 4-5
Menu structure 6-7
Introduction 9
Unpacking your
Synergy 3500 10
For your records 10
Safety information 11
Setting up 12
Plan the location 12
Using the telephone 18
Making and receiving calls 18
Call timer 18
Handsfree 20
Redial 20
Secrecy 21
Name and number
Phonebook 21
Paging handsets 24
Handset settings 25
Base settings 28
Caller Display and Call Waiting 31
Using Caller Display 31
Calls list 31
Call Waiting 33
Setting up and personalising
your answering machine 35
Message display on the base station 35
Answer delay 36
Audible message alert 37
Outgoing messages 38
Using the Synergy 3500 answering
machine via the base unit 43
Call screening 45
Using the Synergy 3500 answering
machine via the handset 46
Memos 48
Call screening/Call intercept 49
Remote access 50
Time saver 51
Operating the answering machine 51
Using Synergy 3000
additional handsets and bases 53
Internal calls 55
Transferring calls 55
Three-way conversation 55
Help 57
General information 59
Guarantee 59
Technical information 60
Switchboard compatibility 60
Switchboard external line
access code 60
Recall 60
Index 62
Note
In this user guide, we’ve included
helpful tips and useful notes. They
are shown in a white box like this.
Note
There is a detailed INDEX at the end of this guide, see page 62.
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
9
Introduction
Your Synergy 3500 has been designed for ease of use and made
to the high standards set by BT
Please read the instructions carefully
before use and keep this user guide for
future reference.
DECT
By purchasing the Synergy 3500 you
now own a product which combines
the advantages of cordless operation
with the performance of a high
quality corded telephone. It complies
with the Digitally Enhanced Cordless
Telecommunications (DECT)
standard and offers unparalleled
quality and features.
You can use up to 5 handsets with
your Synergy 3500 base station
without the need for additional wiring.
This user guide applies to both single
and multiple handset systems. The
internal call functions described in
this guide apply only to Synergy 3500
base stations with more than one
handset connected.
Important
If you wear a hearing aid, please
note that the Synergy 3500 works
by sending radio signals between the
base station and the handset. These
signals may interfere with some
hearing aids, causing a humming
noise.
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INTRODUCTION
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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Unpacking your Synergy 3500
For your records
In addition:
If you have purchased the
Synergy 3500 Twin:
One Synergy 3000
handset
One Synergy 3000
charger
2 x AAA rechargeable
batteries (Ni-MH)
One battery cover
One power supply
for charger
(Item code: 003313)
One belt clip
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
If you change your PIN, keep a record
of the new number here:
(original setting 0000)
See page 29 for more information.
If anything is missing, please contact
your place of purchase immediately.
One Synergy 3500
base station
One Synergy 3500
handset
2 x AAA rechargeable
batteries (Ni-MH)
One battery cover
One power supply
for base station
(Item code: 005391)
One telephone line cord
One belt clip
INTRODUCTION
Page
DECT
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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
General
Only use the power supply included
with the product. Using an unauthorised
power supply will invalidate your
guarantee and may damage the telephone.
The item number for the power supply
used with the base station is 005391.
The item number for the power supply
used with the charger is 003313 (only
applicable when you have purchased the
Synergy 3500 Twin).
Only use the approved rechargeable
batteries supplied. Spare rechargeable
batteries are available from the Synergy
Helpline 08706 058 047.
Do not open the handset or base station.
This could expose you to high voltages
or other risks. Contact the Helpline for
all repairs.
Radio signals transmitted between the
handset and base may cause interference
to hearing aids.
It is recommended that advice from
a qualified expert be sought before
using this product in the vicinity of
emergency/intensive care medical
equipment.
It is recommended that if you have
a pacemaker fitted you check with a
medical expert before using this product.
Your product may interfere with other
electrical equipment, e.g. TV and radio
sets, clock/alarms and computers if placed
too close. It is recommended that you
place your product at least one metre
away from such appliances to minimise
any risk of interference.
Never dispose of the batteries in a fire.
There is a serious risk of explosion and/or
the release of highly toxic chemicals.
Cleaning
Simply clean the handset and base station
with a damp (not wet) cloth, or an antistatic wipe. Never use household polish
as this will damage the product. Never
use a dry cloth as this may cause a
static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
batteries are being recharged. This is
normal. However, we recommend
that you do not place the product on
antique/veneered wood to avoid damage.
Do not stand your product on carpets
or other surfaces which generate fibres,
or place it in locations preventing the
free flow of air over its surfaces.
Do not submerge any part of your
product in water and do not use it in
damp conditions, such as bathrooms.
Do not expose your product to fire,
explosive or other hazardous conditions.
There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the
power and telephone line cord for the
duration of the storm.
Safety information
INTRODUCTION
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
12
1 Connect the power supply to
the base
Plan the location
Position your Synergy 3500 within 2
metres of a power socket and phone
socket otherwise extension cables will
be required.
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
Do not place your Synergy 3500 product
in the bathroom or other humid areas.
Setting up
Follow these steps to set up your Synergy 3500 ready for use
Plug the power adaptor into the mains
power socket and switch on. The green
Power/In Use light comes on. Your
Synergy 3500 will announce the default
settings of the answering machine, see
page 16, and the message counter will
be displayed.
Note
The base station must be plugged into
the mains power socket at all times.
Note
The message counter will flash
between O and C until the day and
time are set, see page 15.
Note
The Synergy 3500 has a range of up
to 300 metres outdoors and up to
50 metres indoors. The range will be
reduced when there is no clear line
of sight between the base and handset.
Thick stone walls can severely affect
the range.
SETTING UP
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
13
Before you use your Synergy 3500 for
the first time, it is important to have
the handset batteries fully charged.
The batteries need to charge
continuously for at least 16 hours
to reach full charge.
Place the handset on the base. The
red charging light will come on. The
handset comes pre-registered to the
base station as SYNERGY HS1. This is
shown on the display. The icon and
the battery icon are shown on the
display. Once the handset is fully
charged, the display shows a full
battery symbol.
3 Charge the handset batteries
for at least 16 hours
2 Install the rechargeable
batteries in the handset
Battery low warning
If the handset battery symbol is empty
and flashing, and you hear a warning
beep every 10 seconds, you will need
to recharge your handset before you
can use it.
The handset uses two rechargeable
Nickel Metal Hydride (Ni-MH) AAA
batteries which are supplied. Take
care to insert the batteries as shown
and then fit the battery cover (the
battery cover may be found in the
packaging with the batteries).
Please note that the red charging light
will remain on even when the batteries
are fully charged.
BATTERY LEVELS
WEAK HALF-FULL FULL
Note
The symbol on your handset display
indicates when you are in range of
the base station. If the symbol flashes
and you hear a warning beep, you
are out of range and will need to move
closer to the base station.
SETTING UP
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
14
5 Connect the telephone line cord
Battery performance
Under no circumstances should
non-rechargeable batteries be used.
Only use the approved batteries, type:
rechargeable Nickel Metal Hydride
(Ni-MH); size AAA; capacity
550mAh 1.2v. Using unapproved
batteries will invalidate your guarantee
and may damage the telephone.
To keep your batteries in the best
condition, leave the handset off the
base station for a few hours at a time.
(after the intial 16 hour charge).
Please note, however, that new Nickel
Metal Hydride (Ni-MH) batteries
do not reach their full capacity until
they have been in normal use for
several days.
Fully discharging the batteries at
least once a week will help them last
as long as possible. However, the charge
capacity of rechargeable batteries will
reduce with time as they wear out,
so reducing the talk/standby time
of the handset. Eventually they will
need to be replaced. New batteries
can be obtained from the BT Synergy
Helpline 08706 058 047.
Note: Under ideal conditions, the
handset batteries should give about
14 hours talktime or 350 hours
standby on a single charge. Optimum
times for talk and standby are only
achieved when the handset batteries
are fully charged.
Note
It is recommended that you do not
connect the telephone line cord to the
phone socket until your handset is
fully charged. This will prevent the
risk of the batteries discharging
during a conversation, which could
cause you to lose a call.
4 Connect the telephone line
cord to the Synergy 3500
base station
SETTING UP
15
SETTING UP
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
6 To set the day and time
The message counter on the
base unit will flash between
0 and C until the day and time
are set.
The day and time must be set
using the Synergy 3500 handset.
Your Synergy 3500
automatically adds the day
and time to all messages and
memos received.
When you first switch the
power on, the clock is set to
Sunday, 12.01pm. You can
change the day and time as
required.
Press the button twice on
the Synergy 3500 handset.
TAM MENU will flash on the
display.
Press the 0 button. The prompt
will announce, “To set day and
time press
✱
, to hear day and
time press
#
”.
(Please note that if you press
the
#
button this will only allow
you to check the day and time.)
Important
The main menu announcements
are automatically announced
through the handset earpiece when
the button is pressed twice.
Press the ✱button. The prompt
will announce, “Please enter
new day and time after the tone”.
After the tone enter the day,
followed by the time using the
24 hour clock.
1 = Sun, 2 = Mon,
3 = Tues, 4 = Wed,
5 = Thur, 6 = Fri, 7 = Sat.
For example:
1 1415 = Sunday 2.15pm.
Or
5 0915 = Thursday 9.15am.
You will then hear your setting
confirmed.
Press the
✘ button twice to
return the handset to standby.
Note
If the day and time is entered
incorrectly, the prompt will announce,
“Incorrect, please set again”. Enter
the correct setting within 15 seconds
otherwise the handset will return to
standby mode. If the day and time
is entered incorrectly three times the
handset will return to standby.
Note
If you have any difficulties setting up
your Synergy 3500 please call the
Helpline on 08706 058 047.
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SETTING UP
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Please see the table below for your
Synergy 3500 default settings.
If you wish to personalise your
answering machine settings, for
example record your own outgoing
message etc, please see “Setting up
and personalising your answering
machine” beginning on page 35.
The answering machine will now be
switched ON and set to its default
settings so your Synergy 3500 is now
ready for use.
Synergy 3500 Default Settings Table
Feature Default Setting
Day/Time Stamp Sunday 12:01 pm
Answer Delay Your answering
machine will answer
after 6 rings
Audible Message
Alert Tone
OFF
Outgoing Message Answer and Record
“Hello your call cannot
be taken at the
moment so please
leave your message
after the tone.”
Answer Mode ON
Base ringer level High
Base loudspeaker
volume
Level 5
PIN code 0000
Dialling mode Tone
If you wish to register additional
handsets, please see page 53.
Additionally, if you have
purchased the Synergy 3500
Twin:
1. Connect the power supply to the
charger (item code 003313).
Plug the power adaptor into the mains
power socket on the underside of the
charger.
Plug the adaptor into the mains power
supply and switch on.
2. Install the rechargeable batteries in
the handset.
3. Charge the handset batteries for at
least 16 hours.
Your Synergy 3000 additional handset
comes pre-registered to the main base
station as SYNERGY HS2. This will be
shown on the display.
Your Synergy 3500 Twin
is now ready for use.
Note
The charger must be plugged into the
mains power socket at all times.
17
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
SETTING UP
7 Attach the belt clip (optional)
Fit the belt clip onto the back of the
handset if required.
Slot
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
18
Using the telephone
Call timer
Making and receiving calls
To make an external call
Press the TALK button.
You will hear the dial tone and
the display will show the
EXT
symbol.
Enter the number you want.
The number is dialled
automatically.
To switch the handset on and off
Press and hold the POWER
button to switch the handset off.
To switch the handset on,
press and hold the POWER
button again.
Preparatory dialling
Preparatory dialling allows
you to enter the number
before pressing the TALK
button. This enables you to
correct any mistakes before
you actually make the call.
Enter the number to be
dialled.
The number is shown in the
display.
(If you make a mistake, press
the
✘ button to delete the
incorrect digit).
When you have entered the
number correctly, press the
TALK button to dial the number.
Your handset will automatically time
the duration of all external calls.
The handset display shows the call
duration both during your call and for
a few seconds after it is complete.
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Note
To exit and return to the previous
menu at any time, press the
button. If you press and hold the
button you will return to the
standby screen.
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USING YOUR PHONE
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