BT Synergy 3200 SMS User Manual

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for registration to the BT Synergy 3200 SMS base station. For SMS text

messaging to work you must register to the BT Synergy 3200 SMS base station. It may also be registered

to other DECT GAP compatible bases with possible limited availability of some functions.

BT Synergy 3200 SMS

Handset and Charger

User

Guide

YOU MUST

SUBSCRIBE TO YOUR

NETWORK PROVIDER’S

*CALLER DISPLAY AND *CALL WAITING

SERVICES BEFORE THESE FEATURES WILL

WORK. TO USE SMS YOU MUST SUBSCRIBE

TO A *CALLER DISPLAY SERVICE AND YOU MUST

NOT WITHHOLD YOU NUMBER.

NOTE: SOME OTHER NETWORK PROVIDER

LINES MAY

NOT BE COMPATIBLE WITH THIS SMS SERVICE.

*A QUARTERLY FEE IS PAYABLE

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

Please open this page for an ‘at a glance’
guide to your Synergy 3200 SMS

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

Please open this page for a further ‘at a
glance’guide to your Synergy 3200 SMS

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

1

Liquid Crystal Display

Display shows you incoming
caller’s details, the name and
number you have dialled and
status of the handset.

Also used to display SMS text
messages.

Secrecy/Power button

In standby, press and hold
to switch off your handset.

During a call press to stop
your caller hearing you,
so you can talk to someone
close by.

Also used as a delete, edit
and exit button.

Talk button

Use to make, receive and
end calls.

Keypad

Handsfree button

Lets you make and receive
calls using the loudspeaker.

Up/Down & volume buttons

Use to adjust the handset
earpiece speech volume and
handset ringer volume.

Also lets you access and scroll
through the directory, redial
and calls list, and enter a
pause when storing numbers
in the directory.

Menu button

Lets you open the menu and
confirm menu selections.

SMS button

Press to enter the SMS menu
or if you have new SMS
messages press this button to
access messages directly.

Conf/#button

Lets you select FasTxT
(predictive text).

Also enables you to hold
a 3-way conversation.

Recall/Int button

Lets you make internal calls.

Also used when connected to
a switchboard/PBX and with
some BT Select Services.

At a glance

Handset

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

2

Icon Meaning

Battery exhausted

Battery weak

Battery half-full

Battery full

Handset off-hook

EXT

External call

INT

Internal call

HANDSET+?

New number in Calls list

Keypad locked

Signal strength

Signal strength icon is permanently
displayed when the handset is registered
to the base.

Flashes when handset is not registered to
any base.

Flashes when you have new SMS messages.

Explanation of
the display icons

Signal indicator

New Calls

Messages

Time

Battery level

Date

Standby display

SYNERGY 2

?New calls: 1

Messages: 9

29 Jun 10:25

Charging light

ON – Handset charging.

Charger

Synergy 3200 SMS

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

3

Quick Guide Information for the handset settings.

Function

Answer/End a call

Make a call

Redial a number

Store a number in the memory

Dial a number in the memory

Adjust the earpiece/handsfree volume

Secrecy on/off

Transfer call to another handset

Three way conversation

Access Redial and Calls list

Read New SMS message

*Read stored SMS message

*Send SMS message

Set handset ringer volume

Key combination

scroll through

to Ed. Phonebook enter name enter number
to continue or to end.

to Phonebook scroll to entry if necessar y

During the call or until the required volume is reached.

During the call to switch on, press again to switch off.

enter handset number

Dial external phone no. enter handset number or to return to
external caller press

for 5 last numbers called. CALLS for details of 20 last calls received.

When is flashing to open first message.

select Inbox/Outbox to message you want to read.

select New message type message phone no.

to Handset Menu to Ring Volume

to set level

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Note

*If you have no unread messages you can press the SMS button as a short cut to the SMS functionality.

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

4

SMS New Message

Inbox MSG I-N Message View Delete

Transfer

Send To

Phonebook

Edit

Message

Message Send To

Outbox MSG I-N Message View

Delete

Delete All

Settings

Confirm?

Send

Receive

Terminal nr

0911235029

0161274599

(9)

Menu Structure

Phonebook

Ed Phonebook Add Entry Name? Number?

Edit Entry

Delete Entry

Keypad Lock Off

On

Warning TonesHandset Menu Key Press

Low Battery

Out of Range

Ring Volume Volume off

Volume 1-5

Babycall Off

On

Number

OffMonitor Mode

On

Important. If you make a mistake you

can return to the previous menu heading
by pressing the

✘

button. If you press and

hold the

✘

button at any time you will
return to the idle screen. After 30
seconds if no buttons are pressed the
handset will automatically return to the

idle screen.

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

5

Volume offEar Volume

Volume 1-5

Int. Melody Melody 1-5

Ext. Melody Melody 1-5

Auto Answer off

on

Handset Name

Language English

Francais

Deutsch

Italiano

Espanol

Setup Time setting DD/MM HH/MM

Base Volume Volume off

Volume 1-5

Base Melody Melody 1-5

Base Id

Select base Automatic

Base 1-4

Remove HS

PIN Code PIN Code?

Ring Priority Off

On

Def. Priority

Dialling Mode Pulse Mode

Tone Mode

Recall

PABX Setup PABX Code 1 PIN Code?

PABX Code 2

Pause Setup

Recall 1

Recall 2

PIN Code?

3 Seconds

5 Seconds

Default PIN Code? Confirm?

Registration Base 1-4 Code? Search 1-4

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

6

In this guide

At a glance

Handset 1
Charger 2
Display icons 2
Quick Guide 3
Menu structure 4

Introduction 8

Unpacking your Synergy 3200

SMS Handset & Charger 8
For your records 8
Safety information 9

Setting up 10

Plan the location 10

Using the Synergy 3200
SMS handset 14

Making and receiving calls 14
Call timer 14
Handsfree 16
Redial 16
Secrecy 17
Internal calls 17
Transferring calls 17
Name and number

Phonebook 18

Caller Display and Call Waiting 21
Baby call 21
Room monitor mode 22

Handset settings 24

Help 31

General information 34

Guarantee 34
Technical information 34
Switchboard compatibility 35
Switchboard external line

access code 35

Recall 35

Index 38

Note

For instructions on SMS text messaging, please refer to your main Synergy 3200 SMS “Using SMS” user guide.

Note

In this user guide, we’ve included helpful tips and
useful notes. They are shown in a white box like this.

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

7

INTRODUCTION

Introduction

Your Synergy 3200 SMS Handset and Charger has been designed
for ease of use and made to the high standards set by BT.

Please read the instructions carefully before
use and keep this user guide for future
reference.

DECT

By purchasing the Synergy 3200 SMS
Handset and Charger you now own a product
which combines the advantages of cordless
operation with the performance of a high
quality corded telephone. It complies with
the Digitally Enhanced Cordless
Telecommunications (DECT) standard and
offers unparalleled quality and features.

If you have purchased a Synergy 3200 base
station you can use up to 5 handsets with it
without the need for additional wiring.

Digital Clarity

DECT

Page

Power/In use Charging

Synergy 3100

This user guide applies to both single and
multiple handset systems. The internal call
functions described in this guide apply only
to Synergy 3200 base stations with more than
one handset connected.

Important

If you wear a hearing aid, please note that the
Synergy 3200 works by sending radio signals
between the base station and the handset. These
signals may interfere with some hearing aids,
causing a humming noise.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

8

INTRODUCTION

Unpacking your Synergy 3200 SMS
Handset and Charger

For your records

If anything is missing, please contact your

place of purchase immediately.

One Synergy 3200 SMS
charger

One Synergy 3200 SMS
handset

2 x NiMH AAA
re-chargeable batteries

One power supply for
the charger

One belt clip

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is
required so please keep your receipt.

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SMS

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

9

INTRODUCTION

General

Only use the power supply included with
the product. Using an unauthorised power
supply will invalidate your guarantee and
may damage the telephone. The item code
for the mains power supply is 003313.

Do not open the handset or charger.
This could expose you to high voltages or
other risks. Contact the Synergy Helpline
08706 058 047 for all repairs.

Radio signals transmitted between the
handset and base may cause interference
to hearing aids.

It is recommended that advice from a
qualified medical expert be sought before
using this product in the vicinity of
emergency/intensive care medical
equipment.

It is recommended that if you have a
pacemaker fitted you check with a medical
expert before using this product.

Your product may interfere with other
electrical equipment, e.g. TV and radio
sets, clock/alarms and computers if placed
too close. It is recommended that you
place your product at least one metre away
from such appliances to minimise any risk
of intereference.

Never dispose of batteries in a fire.
There is a serious risk of explosion and/or
the release of highly toxic chemicals.

Cleaning

Simply clean the handset and charger with
a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will
damage the product. Never use a dry cloth
as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when the battery
pack is being recharged. This is normal.
However, we recommend that you do not
place the product on antique/veneered
wood to avoid damage.

Do not stand your product on carpets or
other surfaces which generate fibres, or
place it in locations preventing the free flow
of air over its surfaces.

Do not submerge any part of your
product in water and do not use it in damp
conditions, such as bathrooms.

Do not expose your product to fire,
explosive or other hazardous conditions.

There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the power
and telephone line cord for the duration of
the storm.

Safety information

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

10

SETTING UP

Setting up

Follow these steps to set up your Synergy 3200 SMS Handset and
Charger ready for use.

Plan the location

Position your Synergy 3200 SMS within 2
metres of a power socket otherwise extension
cables will be required.

Make sure it is at least 1 metre away from
other electrical products to avoid interference.

Do not place your Synergy 3200 SMS product
in the bathroom or other humid areas.

Plug the power adaptor into the mains power
socket on the underside of the charger.

Plug the adaptor into the mains power supply
and switch on. The green Power/In use light
comes on.

Note

The charger must be plugged into the mains power
socket at all times.

2 x NiMH AAA rechargeable batteries are
supplied.

Install the batteries as shown.

Slide the battery compartment cover into place
(the battery cover may be found in the
packaging with the batteries).

2 Install the batteries

1

Connect the power supply to
the charger

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

11

SETTING UP

Before you use your Synergy 3200 SMS for
the first time, it is important to have the
handset batteries fully charged. The batteries
need to charge continuously for

at least 16

hours to reach full charge.

Place the handset in the charger. The red
charging light will come on.

Once the handset is fully charged, the display
shows a full battery symbol.

BATTERY LEVELS

WEAK HALF-FULL FULL

3

Charge the handset batteries
for at least 16 hours

Battery low warning

If the handset battery symbol is empty and flashing,
and you hear a warning beep every 10 seconds,
you will need to recharge your handset before you
can use it.

Battery performance

Under no circumstances should non-rechargeable
batteries be used. Only use the approved batteries,
type: rechargeable Nickel Metal Hydride (NiMH);
Size AAA; Capacity 550 mAh; 1.2V. Using
unapproved batteries will invalidate your guarantee
and may damage the telephone.

To keep your batteries in the best condition, leave
the handset off the base station for a few hours at
a time (after the initial 16 hour charge). Fully
discharging the batteries at least once a week will
help them last as long as possible.

However, charge capacity of rechargeable batteries
will reduce with time as they wear out, so reducing
talk/standby time of the handset. Eventually they will
need to be replaced. New batteries can be obtained
from the BT Synergy Helpline on 08706 058 047.

After charging your handset for the first time,
subsequent charging time for the battery is
approximately 6-8 hours a day. Batteries and handset
may be come warm during charging. This is normal.

Under ideal condition the handset batteries should
give about 14 hours talk time or 350 hours standby
on a single charge. (This does not mean you can
unplug the base station or leave it for this length of
time without charge.)

Please note however, that new NiMH batteries
do not reach full capacity until they have been in
normal use for several days.

Note (cont.)

The handset has a range of 300 metres outdoors
and up to 50 metres indoors. The stated range of
this product is measured in open field conditions.
Walls, ceilings and metal structures will reduce

the maximum range.

Note

The symbol on your handset display indicates
when you are in range of the base station. If the
symbol flashes and you hear a warning beep, you
are out of range and will need to move closer to
the base station.

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

12

SETTING UP

Note

Your 4 digit PIN number is 0000 unless you have
already allocated a new PIN number as explained
in your main base station user guide.

Note

Please note that if you are registering your
handset to a different make of base station,
you should put the base into registration mode
following the instructions in the base station
user guide. Please ensure the base is GAP
compatible.

At the base:

Press and hold the base PAGE
button for at least 10 seconds, until
you hear the validation tone (two
beeps), then release the button.

At the handset:

Press the  button to enter the
menu.

Press the UP or DOWN button to
scroll to Registration and press
the  button.

The display will show Base 1-4.
There will be a tick to indicate the
other bases that the handset is
already registered to.

Enter the base number (1-4) that
you want to register the handset to.

Enter your 4-digit PIN (original
setting OOOO) and press the
 button.

The display will show Base search
1, 2, 3, 4 and the symbol will
flash as the handset tries to locate
the base.

When the handset locates the base,
the handset will be automatically
selected and shown on the display.

(If the handset does not locate the
base, the handset will return to the
previous menu. Tr y to register again
by using a different base number.
Ensure that you are close to the base).

Press the  button to confirm. The
handset is registered.

4

Register your handset to the
Synergy 3200 SMS base

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SMS

Page

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

13

SETTING UP

Your Synergy 3200 SMS is now ready for use.

Customer Helpline

If you have any difficulties setting up your
Synergy 3200 SMS please call the Helpline on
08706 058 047.

5 Attach the belt clip (optional)

Fit the belt clip onto the back of the handset
if required.

Slot

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

14

USING THE HANDSET

Using the Synergy 3200
SMS handset

To switch the handset on and off

Press and hold the POWER button
to switch the handset off.

To switch the handset on, press and
hold the POWER button again.

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Making and receiving calls

To make an external call

Press the TAL K button.

Enter the number you want.

Preparatory dialling

Enter the number to be dialled.

The number is shown in the display.

If you make a mistake, press the ✘
button to remove the incorrect digit.

When you have entered the number
correctly, press the TALK button to
dial the number.

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Call timer

Your handset will automatically time the
duration of all external calls.

The handset display shows the call duration
both during your call and for a few seconds
after it is complete.

End of call

10:25

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

15

USING THE HANDSET

To end a call

Press the TAL K button.

Or

Place the handset back on the base.

To receive a call

When the phone rings the display
will show External Call and the
EXT symbol will flash.

If you have subscribed to a Caller
Display Service, the number of the
caller (and name if stored in the
phonebook) will be displayed.

Press the TAL K button to answer
the call.

Or

If the handset is on the base, simply
lift it up and speak.

To adjust the earpiece/handsfree
volume

During a call:

You can adjust the earpiece/
loudspeaker volume. There are 5
levels to choose from.

Press the UP or DOWN
button until you reach the required
level.

In standby mode:

Press the  button.

Press the DOWN button until you
reach Handset Menu.

Press the  button.

Press the DOWN button until you
reach Ear Vol.

Press the  button.

Press the DOWN button to select
the volume required 1-5.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

16

USING THE HANDSET

To use handsfree

To make a call, answer a call or
during a call you can switch to
handsfree mode.

Press the HANDSFREE button.

Display shows the icon to indicate
handsfree is active.

To switch handsfree off, press the
HANDSFREE button again.

To end the call, press the TALK
button.

Handsfree allows you to talk to your caller
without holding the handset. It also enables
other people in the room to listen to your
conversation.

Handsfree

You can redial up to 5 of the last numbers
called. They are stored in the redial list. If
you have stored a name to go with a number
in the phonebook, the name will be displayed
instead. See ‘Name and Number Phonebook’,

page 18.

Redial

To dial a number from the redial list

Press the REDIAL button to enter
the redial list.

Continue pressing the UP button to
view the next number. The most
recently dialled numbers are shown
first.

Press the TALK button when the
number (or name) you want to call
is displayed. The number is dialled
automatically.

To redial the last number called

Press the TALK button.

Press the UP button. The last
number is redialled.

(Please note that if you press the UP
button again it will adjust the
earpiece volume.)

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

17

USING THE HANDSET

To switch secrecy on / off

During a call, press the ✘ button.
The display will show Secrecy on.
Your caller cannot hear you.

Press the

✘ button again to resume

your call.

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Internal calls

If you have more than one handset registered
to the base you can make internal calls
between handsets.

To make an internal call to
another handset

Press and hold the INT button until

Internal Call is displayed.

Enter the number of the handset
you wish to call, (1-5). The handset
will be called.

To end the call, press the TALK
button.

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Transferring calls

You can transfer an external call to another
handset registered to the base.

To transfer an external call
between handsets

During an external call:

Press and hold the INT button until

Internal Call is displayed.

Enter the number of the handset
that you want to transfer the call to
(1-5).

Your caller will be put on hold.

When the internal handset is
answered, (if you want to you can
talk to the handset user first), press
the TALK button. The call will be
transferred.

If the call to the second handset is
not answered you can speak to your
caller again by pressing and holding
the INT button.

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When on a call, you can talk to someone in
the same room without your caller hearing.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

18

USING THE HANDSET

Three-way conversation

You can talk to one external caller
and another internal caller at the same
time on your handset.

During a call with an external caller:

Press and hold the INT button.
Your caller is put on hold and you
hear a tone.

Enter the number of the handset you
want to transfer the call to.

When the internal handset is
answered, press and hold the

#

button
for about 3 seconds. You can now
start your three-way conversation.

If the internal handset user does
not answer your call, press and hold
the INT button to return to your
external caller.

Press the TALK button to end the call.

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Note

When on a three-way call, the call can only be
ended by the handset which set it up.

Press the button to end the call.

You can store up to 40 of your most frequently
used names and numbers in the Phonebook.
Names can be up to 8 characters long and
numbers up to 20 digits.

Name and number Phonebook

Press the  button.

Press the DOWN button to reach
Ed. Phonebook.

Press the  button.

Press the  button to select Add
Entry.

The display shows NAME.

Enter the name using the letters on
the keypad. Names can be no longer
than 8 characters.

Entering names

Use the keypad letters to enter
names, e.g. if you wish to store the
name TOM:

To enter the letter T, press the 8
button once.

To enter O, press the 6 button three
times and wait for the cursor to
move across.

To store a name and number in
the Phonebook

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

19

USING THE HANDSET

To enter M, press the 6 button once.

If you enter a character or digit
incorrectly, press the

✘ button to

delete it.

Press the  button to confirm.

The display shows NUMBER.

Enter the telephone number you
want to store.

Press the  button to confirm.
Display shows Stored. You will hear
a confirmation beep.

Press the  button to continue
storing entries in the phonebook.

Or

Press and hold the

✘ button to return

to the standby screen.

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Note

Press the 1 button once to inser t a space, twice
to insert the number 1, three times to inser t an
underscore and four times to insert a hyphen.

The character options available are shown in
small font at the top of the display. Please refer to
the character map on page 2 of the Using SMS

user guide.

To enter a pause in a stored number

You may want to enter a pause
when storing international numbers,
charge card numbers or if you
connect your telephone to a
switchboard. (For more information
on switchboard use, see page 35.)

When storing the number, press and
hold the UP button until a P is
displayed at the point where you want
to enter the pause.

You may enter as many pauses as
required.

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To dial a number from the Phonebook

Press the  button.

Press the DOWN button to reach
Phonebook.

Press the  button to enter the
Phonebook.

Use the UP or DOWN button to find
the entry you want.

Or

To search alphabetically, press the
relevant keypad number, e.g. to find
TOM, press the 8 button and scroll
through the entries under T.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

20

USING THE HANDSET

Press the TALK button to dial the
number (or name) displayed.
The number is dialled automatically.

Note

You can scroll in either direction to search

through the list.

Note

You can also edit an entry using the UP or DOWN
buttons.

To edit Phonebook names and
numbers

Press the  button.

Press the DOWN button to reach
Ed. Phonebook.

Press  to enter the Phonebook.

Press the DOWN button to reach
Edit Entry.

Press the  button. Display shows
Edit Entry and the list of stored
names and numbers.

Press the UP or DOWN button to
scroll to the entry you want to change.

Press the  button. The name will
be displayed.

Use the

✘ button to delete unwanted

letters. You can enter new letter as
shown in ‘Entering names’ on page 18.

Press the  button to store the new
name. You will hear a confirmation
beep.

The number will be displayed.

Edit the entry using the

✘ button to

delete and by entering new numbers.

Press the  button to store the new
number. You will hear a confirmation
beep.

Press and hold the

✘ button to

return to standby.

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To delete a Phonebook name
and number

Press the  button.

Press the DOWN button to reach
Ed. Phonebook.

Press  to enter the Phonebook.

Press the DOWN button to reach
Delete Entry.

Press the  button. Display shows
Delete Entry and the list of stored
names and numbers.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

21

USING THE HANDSET

Press the UP or DOWN button to
scroll to the entry you want to
delete.

When you have found the name to
delete, press the  button.

The number will be displayed along
with Delete Entry?

Press the  button. Display shows
Deleted and you hear a confirmation
beep.

Press and hold the

✘ button to

return to standby.

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For instructions on using Caller Display,
accessing the Calls list and using Call Waiting,
please refer to your main Synergy 3200 SMS
user guide.

Caller Display and Call Waiting

Important

To use Caller Display and Call Waiting you must
first subscribe to the service from your network
provider. A quarterly fee is payable.

For more information on BT’s Select Services,
call BT free on 0800 800 150.

Baby call

The baby call feature allows you to enter a
chosen telephone number which can then be
used as an emergency quick dial number.
When baby call is switched on you can press
any button on the handset (except the 
button) and your baby call telephone number
will be automatically dialled.

This could be used for example by a baby sitter.

To set your baby call telephone
number

Press the  button.

Press the DOWN button to reach
Babycall.

Press the  button.

Press the DOWN button to scroll to
Number.

Press the  button.

Enter your chosen telephone
number.

Press the  button to confirm.

You will hear a confirmation beep.

Press and hold the

✘ button to

return to standby.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

22

USING THE HANDSET

To switch baby call on

Press the  button.

Press the DOWN button to reach
Babycall.

Press the  button.

Press the DOWN button to scroll
to On.

Press the  button to confirm.

You will hear a confirmation beep.

If you have switched Baby call On,
the display will show Babycall
until you switch it off.

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To switch baby call off

Press the  button.

Your handset will take you straight
to Babycall in the menu.

Press the  button.

Press the UP button to scroll to Off.

Press the  button.

You will hear a confirmation beep.

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Room monitor mode

If you have at least two handsets registered
to your Synergy 3200 SMS base station you
can leave one handset in a room and monitor
the noise in the room by making an internal
call to the handset.

This could be used for example in a child’s
bedroom.

Press the  button.

Press the DOWN button to reach
Monitor mode.

Press the  button.

Use the UP or DOWN button to
select either Off or On.

Press the  button to confirm.

You will hear a confirmation beep.

If you have chosen On, the display
will show Monitor mode until you
switch it off.

To switch the room monitor on
or off

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

23

USING THE HANDSET

To use the room monitor

Enter the handset number of the
handset you want to monitor, i.e. the
handset you have left in the room to
be monitored.

Press and hold the INT button.

To exit monitor mode, press the
TALK button.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

24

HANDSET SETTINGS

Handset settings

Time and date

Providing you have subscribed to your
network’s Caller Display service, the date and
time is set automatically when your Synergy
3200 SMS receives its first call. When new
handsets are registered to the base, they will
also receive the current date and time.

If the base station power is cut, the date and
time is saved on the handset.

The date and time can also be adjusted
manually.

Press the  button to confirm and the
display shows the time setting.

Enter the time using the 24 hour
clock, e.g. 4.30pm = 16.30.

Press the  button to confirm.

To set the time and date

Press the  button to enter the
menu.

Use the DOWN button to scroll to
Setup and press the  button.

Press the  button to select Time
Setting. The display shows the date
setting.

Enter the day and month,
e.g. 17 June = 17 Jun.

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To adjust the handset ringer
volume

There are 5 levels to choose from
(1-5), or you can turn the ringer off
altogether.

Press the  button to enter the
menu.

Use the DOWN to scroll to
Handset Menu and press the 
button.

Press the DOWN button to scroll to
Ring Vol and press the  button.

You will hear the current setting and
it will be shown on the display.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

25

HANDSET SETTINGS

Use the UP or DOWN button
to select the required volume
(Volume 1-5 or Volume OFF). You
will hear a sample ring.

Press the  button to confirm.

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Note

When the phone is ringing you can adjust the ring

volume by pressing the UP or DOWN button.

Use the UP or DOWN button to
select the required melody. You will
hear a sample melody.

Press the  button to confirm the
new melody. You will hear a
confirmation tone.

You can now either select a different
melody or press and hold the

✘

button to return to standby.

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To set the external or internal
ringer melody

There are 5 melodies to choose from
and you have the option to choose
a different melody for exter nal and
internal calls.

Press the  button to enter the
menu.

Use the DOWN to scroll to
Handset Menu and press the
 button.

Press the DOWN button to scroll to
Int. Melody or Ext. Melody.

Press the  button.

You will hear the current melody
setting and it will be shown on the
display.

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To switch the keypad lock on

Locking the keypad prevents numbers
from being dialled accidentally while
carr ying the handset around.

Press the  button to enter the
menu.

Use the DOWN button to scroll to
Keypad Lock and press the 
button.

Press the DOWN button to select
On.

Press the  button to confirm.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

26

HANDSET SETTINGS

To switch the keypad lock off

Press the  button to enter the
menu.

Press the  button.

Press the UP button to select Off.

Press the  button to confirm.

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To switch the keypad and warning
beeps on and off

Press the  button to enter the
menu.

Use the DOWN button to scroll
to Handset Menu and press the
 button.

Display will show Warning Tones,
press the  button.

Use the UP or DOWN button to select
the tones you want – Key Press,
Low Battery or Out of Range.

Press the  button to confirm.

Use the UP or DOWN button to
select either On or Off.

Press the  button. You will hear a
confirmation beep.

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Note

Press and hold the ✘ button at any time to exit the
menu and return to the standby screen.

To switch auto-talk on/off

When the handset is on the base
or the charging unit you can answer
the call without pressing the TALK
button.

The handset is defaulted to auto-talk
ON.

Press the  button to enter the
menu.

Use the DOWN button to scroll
to Handset Menu and press the
 button.

Press the DOWN button to scroll to
Auto Answer.

Press the  button.

Use the UP or DOWN button to
turn auto-answer On or Off.

Press the  button to confirm.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

27

HANDSET SETTINGS

To name a handset

The handset name is pre-set to
SYNERGY, however you can
personalise each handset by

giving

it a name. The name can be

up to a

maximum of 8 characters.

Press the  button to enter the
menu.

Use the DOWN button to scroll
to Handset Menu and press the
 button.

Press the DOWN button to scroll
to Handset Name and press the
 button.

Press the

✘ button to delete the

name already set.

Enter the name you want using the
keypad. Correct any mistakes by
pressing the

✘ button, then press

the  button to confirm.

You will hear a confirmation beep.

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To set the handset language

If you wish you can change the
language used on the handset display.
You can choose from English, French,
German, Italian or Spanish.

Press the  button to enter the
menu.

Use the DOWN button to scroll
to Handset Menu and press the
 button.

Press the DOWN button to scroll
to Language and press the
 button.

Use the UP or DOWN button to
scroll through the languages:

English, Francais, Deutsch,
Italiano or Espanol.

Press the  button to confirm.

You will hear a confirmation beep.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

28

HANDSET SETTINGS

Handset ring priority

This allows you to make the base
or one of the handsets ring before
the others when you receive an
external call.

You can select which base or
handset will ring and how many rings
it can make before the others start
to ring.

Press the  button to enter the
menu.

Use the DOWN button to
scroll to Setup and press the
 button.

Use the DOWN button to scroll
to Ring Priority and press the
 button.

Use the DOWN button to scroll
to Def. Priority and press the
 button.

Use the DOWN button to display
the option you want, either Base
or the handset number you require,
eg Handset 3.

Press the  button. The display
shows Rings followed by a number
between 1 and 9.

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Use the DOWN button to scroll to
the number of rings you require.

Press the  button. The ring
priority is set.

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To switch ring priority setting
on/off

Once the ring priority has been set,
you can switch it on or off to provide
normal ringing.

Press the  button to enter the
menu.

Use the DOWN button to
scroll to Setup and press the

 button.

Use the DOWN button to scroll
to Ring Priority and press the
 button.

Use the DOWN button to scroll to
select On or Off.

Press the  button.

Press and hold the

✘ button to

return to standby.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

29

HANDSET SETTINGS

To de-register a handset from
the base

Press the  button to enter the
menu.

Press the DOWN button to
scroll to Setup and press the
 button.

Press the DOWN button to
scroll to Remove HS and press the
 button.

The display will show PIN?

Enter your 4-digit PIN (original
setting 0000).

Press the  button.

Press the UP or DOWN button to
scroll to select the handset you want
to de-register (Handset 1-5).

Press the  button. Display shows

Confirm?

Press the  button. You will hear a
confirmation beep. Once deregistered,
the handset will display Not Sub.

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To default/reset the handset and
base to their original settings

Please note that if you reset your
Synergy 3200 SMS the Phonebook,
Redial and Calls list will be deleted.

Press the  button to enter the
menu.

Use the DOWN button to
scroll to Setup and press the 
button.

Use the DOWN button to
scroll to Default and press the 
button.

The display will show PIN?

Enter the base PIN (original setting

0000)

Press the  button. You will hear
a confirmation tone at the base and
handset. The handset display will
flash BASE 1 and then SYNERGY 1.

Your Synergy 3200 SMS is now
reset to the factory settings.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

30

HANDSET SETTINGS

The default settings are:

Earpiece volume 3

Handset & Base ringer volume 3

Internal and External Handset
and Base melody 1

PIN code 0000

Handset name SYNERGY

Handset language English

Button beeps ON

Battery low indicator beeps ON

Out of range warning beeps ON

Auto answer ON

Dialling mode Tone

Pause after picking up
line/dial-out code 3 seconds

Phonebook Empty

Redial list Empty

Calls list Empty

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

31

HELP

Help

Replacing the handset batteries.

After a time, you may find that the handset
batteries are running out of charge more
quickly. This is a standard sign of wear and
the batteries will need replacing.

For spare AAA NiCad rechargeable
batteries please contact the Synergy Helpline
08706 058 047.

Do not immerse the batteries in water or
throw them into a fire, or dispose of them with
ordinary domestic refuse.

BT accepts no responsibility for damage
caused to your Synergy handset by using any
other type of battery.

Replacing the batteries

Slide off the batter y compartment cover.

Install the batteries as shown.

Slide the battery compar tment cover back into place.

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

32

HELP

No display appears.

No dial tone.

You cannot link up with the
base station.

No ring on the handset.

Buzzing noise on my radio, TV,
computer or hearing aid.

The batteries may be flat or dead.

The handset may be switched off.

The telephone line cord may not
be plugged into the phone socket
or the base station or charger may
not be connected to the power
supply.

The base station may not be
connected to the power supply.

Is the display flashing ?
You are out of range of the base.

The batteries could be low or flat.

Your handset could be registered to
the wrong base.

The ringer volume may be
switched off.

Charger or base station may not be
properly connected.

Sometimes, your Synergy 3200
SMS can interfere with other
electrical equipment if it is placed
too close.

Recharge or replace the batteries.

Switch the handset on, see page 14.

Check that the telephone line cord
is plugged in and that the base
station and the charger are both
connected to the mains power and
is switched on.

Check that the mains power cable
is

connected at the base and switched

on.

Move closer to the base station.

Charge the handset batteries or
replace them if necessary.

If using more than one base station,
check that you are connected to the
correct base.

To adjust the ringer volume on the
handset. See page 24.

Check that the base station is
plugged into the phone socket and
that both the charger and the base
station are plugged into the mains
power and switched on.

It is recommended that you place
your Synergy 3200 SMS and other
Synergy/ DECT GAP compatible
handsets at least one metre away
from such appliances to avoid any
risk of interference.

Telephone problems Possible cause Solution

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

33

HELP

Telephone problems Possible cause Solution

The charger is not charging the
handset

Cannot adjust an option in the
base station.

SMS messages cannot be sent and
screen displays unable to send.

Power adaptor might not be
properly plugged into the charger.

You could be using the wrong
power adaptor.

The handset might not be in the
charger correctly.

The batteries may not be fitted
correctly.

Someone else might be making
changes via another handset?

The base station or charger power
supply or telephone line cord might
not be properly connected.

There might be a fault on the line.

You might have deleted the server
number in error.

Your SMS memory might be full.

More than one SMS product
plugged into the line.

Check that the charger is plugged
into the mains socket and switched
on.

Check you are using the correct
power adaptor, item code 003313.

Check that your handset has slotted
correctly into the charger.

Make sure the batteries are
correctly fitted into the handset.

Try again when the other handset
user has finished.

Check that both the charger and
the base station power supply is
plugged into the mains socket and
switched on and that the telephone
is plugged into the telephone wall
socket.

Check your telephone line is
working properly.

Call the Synergy SMS Helpline for
assistance on 0906 302 0069 (calls
are charged at 50p per minute and
the Helpline is open from 9am to

5.30pm Mon-Fri).

Delete unwanted text messages, see
your Using SMS guide.

Remove other products.

Customer Helpline

If you are still experiencing difficulty,call the Synergy Helpline on 08706 058 047.

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

34

GENERAL INFORMATION

General information

Your Synergy 3200 SMS is guaranteed for a
period of 12 months from the date of purchase.

Subject to the terms listed below the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the
Synergy 3200 SMS or any component thereof,
(other than the batteries), which is identified
as faulty or below standard, or as a result of
inferior workmanship or materials. Products
over 28 days old from the date of purchase
may be replaced with a refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects
that occur within the 12 month guarantee
period.

• Proof of purchase is provided.

• The equipment is returned to BT or its
agent as instructed.

• This guarantee does not cover the batteries
and any faults or defects caused by
accidents, misuse, fair wear and tear, neglect,
storm damage, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.

• This guarantee does not af fect your
statutory rights.

Within the 12 month guarantee period:

If you experience difficulty using the product,
prior to returning your product, please read
the Help section beginning on page 31, or
contact the Synergy 3200 Helpline for assistance.

Helpline 08706 058 047, 9am to 5.30pm
Monday to Friday.

In the unlikely event of a defect occurring,
please follow the Helpline’s instructions for
replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the
guarantee period has ended, the repair must
meet the approval requirements for
connection to the telephone network. We
recommend that you contact BT’s approved
repair agent, TecLogic on 01672 564444 or
a local qualified repairer.

Instructions for returning the product:

If the Helpline is unable to remedy your
problem they will ask you to return the product.
Where possible, pack the product in its original
packaging. Please remember to include all
parts, including power supply units and the
original batteries. (Please note that we cannot
take responsibility for goods damaged in
transit.) Please obtain and keep proof of
posting from the Post Office.

Guarantee

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

35

GENERAL INFORMATION

How many telephones can you have?

All items of telephone equipment have a
Ringer Equivalence Number (REN), which is
used to calculate the number of items which
may be connected to any other telephone line.
Your Synergy 3200 SMS base has a REN of 1.
A total REN of 4 is allowed, if the total REN
of 4 is exceeded, the telephones may not ring.

With different telephone types there is no
guarantee of ringing, even when the REN is
less than 4.

Please note that any additional handsets and
chargers that you register have a REN of 0.

Only use approved power supply, item code

003313.

Only use approved AAA NiMH rechargeable
batteries.

Technical information

This product is intended for use within the UK
for connection to the public telephone network
and compatible switchboards, which support
tone dialling and timed break recall. If in
doubt please consult your service provider.

Switchboard compatibility

You may need to enter an access code (e.g. 9)
in order to get an outside line. So that the
switchboard has time to pick up an outside
line, you may also need to add a Pause after
the access code.

Switchboard external line
access code

Recall

To use the recall button

This is used when connected to
certain switchboards and for some
BT Select Services or those ser vices
available via your network provider.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

36

GENERAL INFORMATION

To set the dialling mode

Your Synergy 3200 SMS is set to
tone dialling. If required, you can
switch to pulse dialling.

Press the  button to enter the
menu.

Use the DOWN button to
scroll to Setup and press the
 button.

Use the DOWN button to
scroll to Dialling Mode and press
the  button.

Use the UP or DOWN button to
select either Tone or Pulse.

Press the  button. You will hear
a confirmation beep.

Press and hold the

✘ button to

return to standby.

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To automatically insert an access
code followed by a pause

With some switchboards it may be
necessary to insert a pause after
entering the switchboard access
code, e.g. 9, 11 etc to enable you to
get an outside line.

If you use your Synergy 3200 SMS
with two separate switchboards, you
can set two separate access codes.
Then you can simply select which
switchboard you are using your
phone with.

This feature can also automatically
insert a pause between the access
code and the phone number stored
in the Phonebook.

You can then select which
switchboard you want your Synergy
3200 SMS to work with.

Press the  button to enter the
menu.

Use the DOWN button to scroll to
Setup.

Press the  button.

Use the DOWN button to scroll to
PABX Setup.

Press the  button.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

37

GENERAL INFORMATION

Use the DOWN button to scroll to

Pabx 1.

Press the  button.

Display shows PIN Code?

Enter the PIN (original code 0000).

Press the  button.

Display shows PABX Setup.

Enter the switchboard access code
you want.

Press the  button to confirm.

You can now also choose the length
of the pause to be inserted – 3 or 5
seconds.

Use the DOWN button to scroll to
Pause Setup.

Press the  button.

Use the UP or DOWN button to
select 3 or 5 seconds.

Press the  button to confirm. You
hear a confirmation tone.

Press and hold the

✘ button to

return to standby.

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Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

38

INDEX

Index

Note

For instructions on SMS text messaging, please see the separate ‘Using SMS user guide’.

Auto-talk on/off 26

Baby call 21

Batteries

charging 11
install 10
low warning 11
performance 11

replacing 31
Belt clip 13
Button beeps on/off 26

Caller Display 21

Calls

end 15

handsfree 16

internal 17

make 14

preparatory dialling 14

receive 15

redial 16

secrecy 17

three-way conversation 18

transfer 17

Call timer 14
Call Waiting 21
Change handset batteries 11

Date – set 24

Delete

phonebook entries 20
De-register 29
Dialling mode 36
Display icons 2

Earpiece volume 15

End a call 15

Guarantee 34

Handset settings

default/reset 29

keypad beeps on/off 26

keypad lock 25

language setting 27

name handset 27

on/off 14

register 12

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

39

INDEX

ring priority 28
ringer melody 25

ringer volume 24
Handsfree 16
Help 31
Helpline 13

Internal calls 17

Keypad lock 25

Keypad beeps on/off 26

Language 27

Location of product 10

Make a call 14

Melody – ringer 25
Menu structure 4
Monitor mode 22

Name a handset 27

On/off

auto-talk 26

baby call 22

handset 14

keypad beeps 26

keypad lock 25

room monitor 22

secrecy 17

Pause – insert 19, 36

Phonebook

delete 20

dial 19

edit 20

enter pause 19

store 18

Power supply 10
Preparatory dialling 14

Recall 35

Receive a call 15
Redial 16
Register handset 12
REN (Ringer Equivalence Number) 35
Reset handset/base 29
Returning your product 34
Ring priority 28
Ringer melody 25
Ringer volume 24
Room monitor 22

Safety information 9

Secrecy 17
Setting up 10
SMS – see the separate

Using SMS user guide
Storing a number 18
Switchboard access code 35
Switchboard compatibility 35

Technical information 35

Three-way conversation 18
Transfer calls 17

Unpacking 8

Volume

earpiece 15

handset ringer 24

handsfree speaker 15

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

R&TTE

This product is intended for use within the
UK for connection to the public telephone
network and compatible switchboards.

This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment
Directive 1999/5/EC.

Declaration of Conformance.

Hereby, Suncorp Technologies, declares that
this Synergy 3200 SMS is in compliance with
the essential requirements and other relevant
provisions of Directive 1999/5/EC.

The Declaration of Conformance for the
Synergy 3200 SMS is published on the web
site http://www.suncorptech.com/bt

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October ’02 ~ 4686

Offices worldwide

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British Telecommunications
plc’s respective standard conditions of contract. Nothing in this publication
forms any part of any contract.

Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.

© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Par tnership Limited.
Printed in China. Synergy 3200 SMS Handset & Charger. Issue 1 (10/02) 2