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This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
User
Guide
BT Synergy 3200 SMS
Digital Cordless SMS Telephone
YOU MUST
SUBSCRIBE TO YOUR
NETWORK PROVIDER’S
*CALLER DISPLAY AND *CALL WAITING
SERVICES BEFORE THESE FEATURES WILL
WORK. TO USE SMS YOU MUST SUBSCRIBE
TO A *CALLER DISPLAY SERVICE AND YOU MUST
NOT WITHHOLD YOU NUMBER.
NOTE: SOME OTHER NETWORK PROVIDER
LINES MAY
NOT BE COMPATIBLE WITH THIS SMS SERVICE.
*A QUARTERLY FEE IS PAYABLE
Page 2
Please open this page for an ‘at a glance’
guide to your Synergy 3200 SMS
Page 3
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At a glance
Handset
Liquid Crystal Display
Display shows you
incoming caller’s details,
the name and number you
have dialled and status of
the handset.
Also used to display SMS
text messages.
Secrecy/Power button
In standby, press and hold
to switch off your handset.
During a call press to stop
your caller hearing you,
so you can talk to someone
close by.
Also used as a delete, edit
and exit button.
Talk button
Use to make, receive
and end calls.
Keypad
Handsfree button
Lets you make and
receive calls using the
loudspeaker.
Up/Down &
volume buttons
Use to adjust the handset
earpiece speech volume
and handset and base
ringer volume.
Also lets you access and
scroll through the
directory, redial and calls
list, and enter a pause
when storing numbers in
the directory.
Menu button
Lets you open the menu
and confirm menu
selections.
SMS button
Press to enter the SMS
menu or if you have new
SMS messages press this
button to access messages
directly.
Conf/#button
Lets you select FasTxT
(predictive text).
Also enables you to hold
a 3-way conversation.
Recall/Int button
Lets you make internal calls.
Also used when connected
to a switchboard/PBX
and with some BT Select
Services.
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Explanation of the
display icons
Icon Meaning
Battery exhausted
Battery weak
Battery half-full
Battery full
Handset off-hook
EXT
External call
INT
Internal call
HANDSET+?
New number in Calls list
Keypad locked
Signal strength
Signal strength icon is permanently displayed when the handset is registered to the base.
Flashes when handset is not registered to any base.
Flashes when you have new SMS messages.
Page button
Lets you page the handset.
Also used to register handsets.
Charging light
ON – Handset charging.
Power/In use light
ON – Standby.
Flashes – In registration mode.
Flashes – During a call.
Flashes – When the phone rings.
Flashes – To indicate new SMS
messages.
Signal indicator
New Calls
Messages
Time
Battery level
Date
Standby display
Base
SYNERGY 1
?New calls: 1
Messages: 9
29 Jun 10:25
Synergy 3200 SMS
DECT
Digital Clarity
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Quick Guide Information for the handset settings.
Function
Answer/End a call
Make a call
Redial a number
Store a number in the
memory
Dial a number in the
memory
Adjust the earpiece/
handsfree volume
Secrecy on/off
Transfer call to another handset
Three way conversation
Access Redial and Calls list
Read New SMS message
*Read stored SMS message
*Send SMS message
Set handset ringer volume
Set base ringer volume
Key combination
scroll through
to Ed. Phonebook enter name
enter number to continue or to end.
to Phonebook scroll to entry if
necessary
During the call or until the required volume is
reached.
During the call to switch on, press again to switch off.
enter handset number
Dial external phone no. enter handset number
or to return to external caller press
for 5 last numbers called
CALLS for details of 20 last calls received.
When is flashing to open first message.
select Inbox/Outbox to message you want
to read.
select New message type message phone no.
to Handset Menu to Ring Volume
to set level
to Setup to Base Volume
to set level
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Note
*If you have no unread messages you can press the SMS button as a short cut to the
SMS functionality.
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Menu Structure
SMS New Message
Inbox MSG I-N Message View Delete
Transfer
Send To
Phonebook
Edit
Message
Message Send To
Outbox MSG I-N Message View
Delete
Delete All
Settings
Confirm?
Send
Receive
09110235029
0161274599
(9)Terminal nr.
Phonebook
Ed Phonebook Add Entry Name? Number?
Edit Entry
Delete Entry
Keypad Lock Off
On
Warning TonesHandset Menu Key Press
Low Battery
Out of Range
Ring Volume Volume off
Volume 1
Volume 2
Volume 3
Volume 4
Volume 5
Babycall Off
On
Number
OffMonitor Mode
On
Page 7
5
Volume offEar Volume
Volume 1
Volume 2
Volume 3
Volume 4
Volume 5
Int. Melody Melody 1
Melody 2
Melody 3
Melody 4
Melody 5
Ext. Melody Melody 1
Melody 2
Melody 3
Melody 4
Melody 5
Auto Answer off
on
Handset Name
Language English
Francais
Deutsch
Italiano
Espanol
Setup Time setting DD/MM HH/MM
Base Volume Volume off
Volume 1
Volume 2
Volume 3
Volume 4
Volume 5
Menu Structure
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Important. If you make a mistake you can return to the previous menu heading by pressing the ✘ button. If you press
and hold the ✘ button at any time you will return to the idle screen. After 30 seconds if no buttons are pressed
the handset will automatically return to the idle screen.
Base Melody Melody 1
Melody 2
Melody 3
Melody 4
Melody 5
Base Id
Select Base Automatic
Base 1
Base 2
Base 3
Base 4
Remove HS
PIN Code PIN Code?
Ring Priority Off
On
Def. Priority
Dialling Mode Pulse Mode
Tone Mode
Recall 1
Recall 2
Recall
PABX Setup PABX Code 1 PIN Code?
PABX Code 2
Pause Setup
PIN Code?
3 Seconds
5 Seconds
Default PIN Code? Confirm?
Registration Base 1 PIN Code? Search 1-4
Base 2
Base 3
Base 4
Menu Structure
Page 9
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In this guide
At a glance
Handset 1
Base station 2
Display icons 2
Quick Guide 3
Menu structure 4
Introduction 8
Unpacking your
Synergy 3200 SMS 9
For your records 9
Safety information 10
Setting up 11
Plan the location 11
Using the telephone 14
Making and receiving calls 14
Call timer 14
Handsfree 15
Redial 15
Secrecy 16
Name and number
Phonebook 16
Paging handsets 19
Baby call 19
Room monitor mode 20
Handset settings 21
Base settings 25
Caller Display and
Call Waiting 28
Caller Display 28
Calls list 29
Call Waiting 30
Using additional handsets
and bases 31
Internal calls 34
Transferring calls 34
Help 37
General information 40
Guarantee 40
Technical information 41
Switchboard compatibility 41
Switchboard external line
access code 41
Recall 41
Index 43
Note
In this user guide, we’ve included
helpful tips and useful notes. They
are shown in a white box like this.
Note
For instructions on SMS text messaging, please see the separate Using SMS user guide.
Page 10
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Introduction
Your Synergy 3200 SMS has been designed for ease of use and
made to the high standards set by BT.
Please read the instructions carefully
before use and keep this user guide for
future reference.
DECT
By purchasing the Synergy 3200 SMS
you now own a product which combines
the advantages of cordless operation
with the performance of a high
quality corded telephone. It complies
with the Digitally Enhanced Cordless
Telecommunications (DECT)
standard and offers unparalleled quality
and features.
You can use up to 5 handsets with your
Synergy 3200 base station without the
need for additional wiring.
This user guide applies to both single
and multiple handset systems. The
internal call functions described in this
guide apply only to Synergy 3200 base
stations with more than one handset
connected.
INTRODUCTION
Digital Clarity
DECT
Page
Power/In use Charging
Synergy 3100
Important
If you wear a hearing aid, please note
that the Synergy 3200 works by
sending radio signals between the base
station and the handset. These signals
may interfere with some hearing aids,
causing a humming noise.
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9
INTRODUCTION
Unpacking your Synergy 3200 SMS
For your records
If anything is missing, please contact
your place of purchase immediately.
One Synergy 3200 SMS
base station
One Synergy 3200 SMS
handset
2 x NiMH AAA
re-chargeable batteries
One power supply for
base station
One telephone line cord
One belt clip
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
Enter your Base station PIN here:
See page 26 for more information.
Digital Clarity
DECT
Page
Synergy 3200 SMS
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General
Only use the power supply included
with the product. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the telephone. The item code
for the mains power supply is 872260.
Do not open the handset or base
station. This could expose you to high
voltages or other risks. Contact the
Synergy Helpline 08706 058 047 for
all repairs.
Radio signals transmitted between
the handset and base may cause
interference to hearing aids.
It is recommended that advice from
a qualified medical expert be sought
before using this product in the
vicinity of emergency/intensive care
medical equipment.
It is recommended that if you have
a pacemaker fitted you check with a
medical expert before using this
product.
Your product may interfere with other
electrical equipment, e.g. TV and radio
sets, clock/alarms and computers if
placed too close. It is recommended
that you place your product at least
one metre away from such appliances
to minimise any risk of intereference.
Never dispose of batteries in a fire.
There is a serious risk of explosion and/
or the release of highly toxic chemicals.
Cleaning
Simply clean the handset and base
station with a damp (not wet) cloth,
or an anti-static wipe. Never use
household polish as this will damage
the product. Never use a dry cloth
as this may cause a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
battery pack is being recharged.
This is normal. However, we
recommend that you do not place
the product on antique/veneered
wood to avoid damage.
Do not stand your product on carpets
or other surfaces which generate
fibres, or place it in locations
preventing the free flow of air over
its surfaces.
Do not submerge any part of your
product in water and do not use it in
damp conditions, such as bathrooms.
Do not expose your product to fire,
explosive or other hazardous
conditions.
There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend
that you unplug the power and
telephone line cord for the duration
of the storm.
Safety information
INTRODUCTION
Page 13
Before you use your Synergy 3200 SMS
for the first time, it is important to have
the handset batteries fully charged. The
batteries need to charge continuously for
at least 16 hours to reach full charge.
3 Charge the handset batteries
for at least 16 hours
2 x NiMH AAA rechargeable batteries
are supplied.
Install the batteries as shown.
Slide the battery compartment cover into
place (the battery cover may be found
in the packaging with the batteries).
2 Install the batteries
11
1 Connect the power supply to
the base
Plan the location
Position your Synergy 3200 SMS within
2 metres of a power socket and phone
socket otherwise extension cables will
be required.
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
Do not place your Synergy 3200 SMS
product in the bathroom or other humid
areas.
Setting up
Follow these steps to set up your Synergy 3200 SMS ready for use
Plug the power adaptor into the mains
power socket and switch on. The green
Power/In Use light comes on.
Note
The base station must be plugged into
the mains power socket at all times.
SETTING UP
Page 14
12
Place the handset on the base. The red
charging light will come on. The handset
comes pre-registered to the base station
as SYNERGY 1. This is shown on the
display. The icon is also shown on
the display and the battery icon.
Once the handset is fully charged, the
display shows a full battery symbol.
BATTERY LEVELS
WEAK HALF-FULL FULL
Battery low warning
If the handset battery symbol is empty
and flashing, and you hear a warning
beep every 10 seconds, you will need
to recharge your handset before you can
use it.
Battery performance
Under no circumstances should
non-rechargeable batteries be used.
Only use the approved batteries, type:
rechargeable Nickel Metal Hydride
(NiMH); Size AAA; Capacity 550 mAh;
1.2V. Using unapproved batteries will
invalidate your guarantee and may
damage the telephone.
To keep your batteries in the best
condition, leave the handset off the
base station for a few hours at a time
(after the initial 16 hour charge).
Fully discharging the batteries at least
once a week will help them last as long
as possible.
However, charge capacity of rechargeable
batteries will reduce with time as they
wear out, so reducing talk/standby
time of the handset. Eventually they
will need to be replaced. New batteries
can be obtained from the BT Synergy
Helpline on 08706 058 047.
After charging your handset for the first
time, subsequent charging time for the
battery is approximately 6-8 hours a
day. Batteries and handset may be come
warm during charging. This is normal.
Under ideal condition the handset
batteries should give about 14 hours
talk time or 350 hours standby on a
single charge. (This does not mean you
can unplug the base station or leave it
for this length of time without charge.)
Please note however, that new NiMH
batteries do not reach full capacity
until they have been in normal use for
several days.
Note
The symbol on your handset display
indicates when you are in range of the
base station. If the symbol flashes and
you hear a warning beep, you
are out of range and will need to move
closer to the base station.
The handset has a range of 300 metres
outdoors and up to 50 metres indoors.
The stated range of this product is
measured in open field conditions.
Walls, ceilings and metal structures will
reduce the maximum range.
SETTING UP
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5 Connect the telephone line cord
6 Attach the belt clip (optional)
Customer Helpline
If you have any difficulties setting up
your Synergy 3200 SMS please call the
Helpline on 08706 058 047.
Note
It is recommended that you do not
connect the telephone line cord to the
phone socket until your handset is fully
charged. This will prevent the risk of
the batteries discharging during a
conversation which could cause you to
lose a call.
Your Synergy 3200 SMS is now ready
for use.
Fit the belt clip onto the back of the
handset if required.
Slot
4 Connect the telephone line cord
to the base station
SETTING UP
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Using the telephone
Call timer
Making and receiving calls
To make an external call
Press the TALK button.
Enter the number you want.
Or
To end a call
Press the TALK button.
Or
Place the handset back on the
base.
To switch the handset on and off
Press and hold the POWER
button to switch the handset off.
To switch the handset on, press
and hold the POWER button
again.
Preparatory dialling
Enter the number to be dialled.
The number is shown in the
display.
If you make a mistake, press
the
✘ button to remove the
incorrect digit.
When you have entered the
number correctly, press the
TALK button to dial the number.
Your handset will automatically time the
duration of all external calls.
The handset display shows the call
duration both during your call and for a
few seconds after it is complete.
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End of call
10:25
USING THE TELEPHONE
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Press the button.
Press the DOWN button to
select the volume required 1-5.
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To adjust the earpiece/handsfree
volume
During a call:
You can adjust the earpiece/
loudspeaker volume. There are
5 levels to choose from.
Press the UP or DOWN
button until you reach the
required level.
In standby mode:
Press the button.
Press the DOWN button until
you reach Handset Menu.
Press the button.
Press the DOWN button until
you reach Ear Vol.
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To use handsfree
To make a call, answer a call or
during a call you can switch to
handsfree mode.
Press the HANDSFREE button.
Display shows the icon to
indicate handsfree is active.
To switch handsfree off, press
the HANDSFREE button again.
To end the call, press the TALK
button.
Handsfree allows you to talk to your
caller without holding the handset. It also
enables other people in the room to listen
to your conversation.
Handsfree
To receive a call
When the phone rings the
display will show External
Call and the EXT symbol will
flash.
If you have subscribed to a
Caller Display Service, the
number of the caller (and name
if stored in the phonebook) will
be displayed.
Press the TALK button to answer
the call.
Or
If the handset is on the base,
simply lift it up and speak.
You can redial up to 5 of the last
numbers called. They are stored in the
redial list. If you have stored a name to
go with a number in the phonebook, the
name will be displayed instead. See
‘Name and Number Phonebook’, page 16.
Redial
USING THE TELEPHONE
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16
When on a call, you can talk to
someone in the same room without
your caller hearing.
Secrecy
To switch secrecy on / off
During a call, press the
✘
button. The display will show
Secrecy on. Your caller
cannot hear you.
Press the
✘ button again to
resume your call.
To dial a number from the redial list
Press the REDIAL button to
enter the redial list.
Continue pressing the UP button
to view the next number. The
most recently dialled numbers
are shown first.
Press the TALK button when
the number (or name) you want
to call is displayed. The number
is dialled automatically.
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To redial the last number called
Press the TALK button.
Press the UP button. The last
number is redialled.
(Please note that if you press
the UP button again it will
adjust the earpiece volume.)
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Press the button.
Press the DOWN button to
reach Ed. Phonebook.
Press the button.
Press the button to select
Add Entry.
The display shows NAME.
Enter the name using the letters
on the keypad. Names can be
no longer than 8 characters.
Entering names
Use the keypad letters to enter
names, e.g. if you wish to store
the name TOM:
You can store up to 40 of your most
frequently used names and numbers
in the Phonebook. Names can be up to
8 characters long and numbers up to
20 digits.
To store a name and number in
the Phonebook
Name and number Phonebook
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USING THE TELEPHONE
Page 19
To dial a number from the
Phonebook
Press the button.
Press the DOWN button to reach
Phonebook.
Press the button to enter the
Phonebook.
Use the UP or DOWN button to
find the entry you want.
Or
To search alphabetically, press
the relevant keypad number,
e.g. to find TOM, press the 8
button and scroll through the
entries under T.
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Note
Press the 1 button once to insert a
space, twice to insert the number 1,
three times to insert an underscore
and four times to insert a hyphen.
The character options available are
shown in small font at the top of the
display. Please refer to the character
map on page 2 of the Using SMS
user guide.
To enter a pause in a stored
number
You may want to enter a pause
when storing international
numbers, charge card numbers
or if you connect your
telephone to a switchboard.
(For more information on
switchboard use, see page 41.)
When storing the number, press
and hold the UP button until a
P is displayed at the point where
you want to enter the pause.
You may enter as many pauses
as required.
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To enter the letter T, press the
8 button once.
To enter O, press the 6 button
three times and wait for the
cursor to move across.
To enter M, press the 6 button
once.
If you enter a character or digit
incorrectly, press the
✘ button
to delete it.
Press the button to confirm.
The display shows NUMBER.
Enter the telephone number
you want to store.
Press the button to confirm.
Display shows Stored. You will
hear a confirmation beep.
Press the button to continue
storing entries in the phonebook.
Or
Press and hold the
✘ button to
return to the standby screen.
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USING THE TELEPHONE
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To edit Phonebook names and
numbers
Note
You can scroll in either direction to
search through the list.
Note
You can also edit an entry using the
UP or DOWN buttons.
Press the button.
Press the DOWN button to
reach Ed. Phonebook.
Press to enter the Phonebook.
Press the DOWN button to
reach Edit Entry.
Press the button. Display
shows Edit Entry and the list
of stored names and numbers.
Press the UP or DOWN button
to scroll to the entry you want
to change.
Press the button. The name
will be displayed.
Use the
✘ button to delete
unwanted letters. You can enter
new letter as shown in ‘Entering
names’ on page 16.
Press the button to store
the new name. You will hear a
confirmation beep.
The number will be displayed.
Edit the entry using the
✘
button to delete and by entering
new numbers.
Press the button to store
the new number. You will hear
a confirmation beep.
Press and hold the
✘ button to
return to standby.
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Press the TALK button to dial
the number (or name)
displayed. The number is
dialled automatically.
To delete a Phonebook name
and number
Press the button.
Press the DOWN button to
reach Ed. Phonebook.
Press to enter the Phonebook.
Press the DOWN button to
reach Delete Entry.
Press the button. Display
shows Delete Entry and the
list of stored names and numbers.
Press the UP or DOWN button
to scroll to the entry you want
to delete.
When you have found the name
to delete, press the button.
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USING THE TELEPHONE
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To page a handset from the base
Press the PAGE button on the
base.
The handset(s) will ring.
To end paging, press the PAGE
button again.
Or
Press any button on the
handset.
The display will show Paging.
Paging handsets
Baby call
You can alert handset users that they
are wanted, or locate a missing handset.
(Paging calls cannot be answered by a
handset.)
The baby call feature allows you to enter
a chosen telephone number which can
then be used as an emergency quick
dial number. When baby call is switched
on you can press any button on the
handset (except the button) and
your baby call telephone number will be
automatically dialled.
This could be used for example by a
baby sitter.
The number will be displayed
along with Delete Entry?
Press the button. Display
shows Deleted and you hear a
confirmation beep.
Press and hold the
✘ button to
return to standby.
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To set your baby call telephone
number
Press the button.
Press the DOWN button to reach
Babycall.
Press the button.
Press the DOWN button to
scroll to Number.
Press the button.
Enter your chosen telephone
number.
Press the button to confirm.
You will hear a confirmation
beep.
Press and hold the
✘ button to
return to standby.
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USING THE TELEPHONE
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Page 22
Press the button.
Press the DOWN button to reach
Monitor mode.
Press the button.
Use the UP or DOWN button to
select either Off or On.
Press the button to confirm.
You will hear a confirmation
beep.
If you have chosen On, the
display will show Monitor mode
until you switch it off.
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To switch baby call on
Press the button.
Press the DOWN button to reach
Babycall.
Press the button.
Press the DOWN button to
scroll to On.
Press the button to confirm.
You will hear a confirmation
beep.
If you have switched Baby call
on, the display will show
Babycall until you switch it off.
Room monitor mode
If you have at least two handsets
registered to your Synergy 3200 SMS
base station you can leave one handset in
a room and monitor the noise in the room
by making an internal call to the handset.
This could be used for example in a
child’s bedroom.
To switch the room monitor on
or off
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To switch baby call off
Press the button.
Your handset will take you
straight to Babycall in the
menu.
Press the button.
Press the UP button to scroll to
Off.
Press the button.
You will hear a confirmation
beep.
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To use the room monitor
Enter the handset number of
the handset you want to monitor,
i.e. the handset you have left in
the room to be monitored.
Press and hold the INT button.
To exit monitor mode, press the
TALK button.
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USING THE TELEPHONE
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Handset settings
Time and date
Providing you have subscribed to your
network’s Caller Display service, the
date and time is set automatically when
your Synergy 3200 SMS receives its first
call. When new handsets are registered
to the base, they will also receive the
current date and time.
If the base station power is cut, the date
and time is saved on the handset.
The date and time can also be adjusted
manually.
To set the time and date
Press the button to enter the
menu.
Use the DOWN button to scroll to
Setup and press the button.
Press the button to select
Time Setting. The display shows
the date setting.
Enter the day and month,
e.g. 17 June = 17 Jun.
Press the button to confirm and
the display shows the time setting.
Enter the time using the 24 hour
clock, e.g. 4.30pm = 16.30.
Press the button to confirm.
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To adjust the handset ringer
volume
There are 5 levels to choose
from (1-5), or you can turn the
ringer off altogether.
Press the button to enter the
menu.
Use the DOWN to scroll to
Handset Menu and press the
button.
Press the DOWN button to
scroll to Ring Vol and press
the button.
You will hear the current setting
and it will be shown on the
display.
Use the UP or DOWN button
to select the required volume
(Volume 1-5 or Volume OFF).
You will hear a sample ring.
Press the button to confirm.
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Note
When the phone is ringing you can
adjust the ring volume by pressing the
UP or DOWN button.
HANDSET SETTINGS
Page 24
22
To set the external or internal
ringer melody
There are 5 melodies to choose
from and you have the option
to choose a different melody for
external and internal calls.
Press the button to enter the
menu.
Use the DOWN to scroll to
Handset Menu and press the
button.
Press the DOWN button to
scroll to Int. Melody or Ext.
Melody.
Press the button.
You will hear the current melody
setting and it will be shown on
the display.
Use the UP or DOWN button to
select the required melody. You
will hear a sample melody.
Press the button to confirm
the new melody. You will hear a
confirmation tone.
You can now either select a
different melody or press and
hold the
✘ button to return to
standby.
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To switch the keypad lock on
Locking the keypad prevents
numbers from being dialled
accidentally while carr ying the
handset around.
Press the button to enter the
menu.
Use the DOWN button to scroll
to Keypad Lock and press the
button.
Press the DOWN button to
select On.
Press the button to confirm.
To switch the keypad lock off
Press the button to enter the
menu.
Press the button.
Press the UP button to select
Off.
Press the button to confirm.
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HANDSET SETTINGS
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To switch auto-talk on/off
When the handset is on the base
or the charging unit you can
answer the call without pressing
the TALK button.
The handset is defaulted to
auto-talk ON.
Press the button to enter the
menu.
Use the DOWN button to scroll
to Handset Menu and press
the button.
Press the DOWN button to
scroll to Auto Answer.
Press the button.
Use the UP or DOWN button to
turn auto-answer On or Off.
Press the button to confirm.
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To switch the keypad and warning
beeps on and off
Press the button to enter the
menu.
Use the DOWN button to scroll
to Handset Menu and press
the button.
Display will show Warning
Tones, press the button.
Use the UP or DOWN button to
select the tones you want –
Key Press, Low Battery or
Out of Range.
Press the button to confirm.
Use the UP or DOWN button to
select either On or Off.
Press the button. You will
hear a confirmation beep.
Important
Press and hold the ✘ button at any
time to exit the menu and return to the
standby screen.
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HANDSET SETTINGS
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To set the handset language
If you wish you can change the
language used on the handset
display. You can choose from
English, French, German, Italian
or Spanish.
Press the button to enter the
menu.
Use the DOWN button to scroll
to Handset Menu and press
the button.
Press the DOWN button to
scroll to Language and press
the button.
Use the UP or DOWN button to
scroll through the languages:
English, Francais, Deutsch,
Italiano or Espanol.
Press the button to confirm.
You will hear a confirmation
beep.
To name a handset
The handset name is pre-set
to SYNERGY, however you can
personalise each handset by
giving it a name. The name can be
up to a maximum of 8 characters.
Press the button to enter the
menu.
Use the DOWN button to scroll
to Handset Menu and press
the button.
Press the DOWN button to
scroll to Handset Name and
press the button.
Press the
✘ button to delete the
name already set.
Enter the name you want using
the keypad. Correct any mistakes
by pressing the
✘ button, then
press the button to confirm.
You will hear a confirmation
beep.
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To adjust the base ringer volume
There are 5 levels to choose
from (1-5), or you can turn the
ringer off altogether.
Press the button to enter the
menu.
Use the DOWN button to
scroll to Setup and press the
button.
Press the DOWN button to
scroll to Base Volume and
press the button.
You will hear the current
setting and it will be shown on
the display.
Use the UP or DOWN button
to select the required volume
(Volume 1-5 or Volume OFF).
You will hear a sample ring.
Press the button to confirm.
Press and hold the
✘ button to
return to standby.
Base settings
To adjust the base ringer melody
Press the button to enter the
menu.
Use the DOWN button to
scroll to Setup and press the
button.
Press the DOWN button to
scroll to Base Melody and
press the button.
Use the UP or DOWN button
to select the required melody
(Melody 1-5). You will hear a
sample melody.
Press the button to confirm.
Press and hold the
✘ button to
return to standby.
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BASE SETTINGS
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To select a base station
If a handset is registered to
more than one base station you
can select which base your
handset will use.
For more information on
registering your handset to
another base, see page 31.
Press the button to enter the
menu.
Use the DOWN button to
scroll to Setup and press the
button.
Use the DOWN button to scroll
to Select Base and press the
button.
Use the UP or DOWN button
to select the base you want
(BASE 1-4).
Press the button. You will
hear a confirmation beep.
If you change the base station
PIN, keep a record of the new
number by writing in the space
provided on page 9. You will
need to use your base station
PIN for registering handsets
and for some other optional
settings.
Press the button to enter the
menu.
Use the DOWN button to
scroll to Setup and press the
button.
Use the DOWN button to
scroll to PIN Code and press
the button.
Display will show PIN Code?
Enter your 4-digit PIN (original
setting 0000).
Press the button. Display will
show NEW Code?
Enter your NEW 4-digit PIN.
Press the button. Display will
show Confirm Code.
Enter your NEW 4-digit PIN
again.
Press the button. You will
hear a confirmation beep.
Press and hold the
✘ button to
return to standby.
To change the base station
PIN code
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BASE SETTINGS
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The default settings are:
Earpiece volume 3
Handset & Base ringer volume 3
Internal and External Handset
and Base melody 1
PIN code 0000
Handset name SYNERGY
Handset language English
Button beeps ON
Battery low indicator beeps ON
Out of range warning beeps ON
Auto answer ON
Dialling mode Tone
Pause after picking up
line/dial-out code 3 seconds
Phonebook Empty
Redial list Empty
Calls list Empty
To default/reset the handset and
base to their original settings
Please note that if you reset
your Synergy 3200 SMS the
Phonebook, Redial and Calls list
will be deleted.
Press the button to enter the
menu.
Use the DOWN button to
scroll to Setup and press the
button.
Use the DOWN button to
scroll to Default and press the
button.
The display will show PIN?
Enter the base PIN (original
setting 0000)
Press the button. You will
hear a confirmation tone at the
base and handset. The handset
display will flash BASE 1 and
then SYNERGY 1.
Your Synergy 3200 SMS is now
reset to the factory settings.
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Caller Display
If you subscribe to a Caller Display
service you can see who is calling you
on your handset display, as well as the
time and date of their call.
If you have stored a name to go with the
number in your handset phonebook, the
name will be displayed as well.
Please ensure that you have stored the
full telephone number, including the area
code, otherwise the name will not match
the number stored in the phonebook.
Whether you take a call or not, the
caller’s details are stored in the Calls
list. You can display, scroll through and
dial numbers on the list and copy them
into the phonebook.
Caller information not
available
With some incoming calls the telephone
number of the caller is not available and
cannot therefore be displayed.
In this case, your Synergy 3200 SMS
provides you with some explanatory
information about the type of call
received. This will be one of the
following.
UNAVAILA
The number is unavailable.
WITHHELD
The caller has withheld their number.
RINGBACK
Ringback call.
OPERATOR
The call has been made via the operator.
PAYPHONE
The caller is ringing from a payphone.
INTERNAT
International call.
Important
To use Caller Display and Call Waiting
you must first subscribe to the service
from your network provider. A quar terly
fee is payable.
For more information on BT’s
Select Services, call BT free on
0800 800 150.
Caller Display and
Call Waiting
CALLER DISPLAY
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Press the DOWN button to enter
the Calls list.
Use the UP or DOWN button to
scroll to the number.
When the number you want
to store is displayed, press the
button.
The display shows Add Entry
and Delete.
Press the UP or DOWN button
to select Add Entry.
Press the button. The number
is entered into the phonebook.
The display shows Add Name.
If required, use the keypad
buttons to enter the name as
shown under ‘Entering Names’,
page 16.
Press the button to confirm.
The name and number are now
stored in the Phonebook.
To call back a number from the
Calls list
Press the DOWN button to enter
the Calls list.
Use the UP or DOWN button to
scroll to the number you want
to call.
When the name and/or number
is displayed, press the TALK
button. The number will be
dialled automatically.
To store a number from the
Calls list into the Phonebook
To enter the Calls list
Press the DOWN button to enter
the Calls list. The symbol is
displayed.
Use the UP or DOWN button to
scroll backwards and forwards
through the Calls list.
If the name of your caller has
been stored in the phonebook,
this will be displayed. Press the
button and the number will
be displayed.
Press the
✘ button to go back
to the Calls list.
IMPORTANT
Once stored in the Phone book, the entry
will be deleted from the Calls list.
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Calls list
The Calls list contains the telephone
numbers of your last 20 callers.
New calls in the Calls list are indicated
by the flashing ? symbol.
If a call is received when the Calls list is
full then the oldest entry will be deleted
automatically.
CALLER DISPLAY
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To delete a number from the
Calls list
Press the DOWN button to enter
the Calls list.
Use the UP or DOWN button to
scroll to the number you want
to delete.
When the number you want
to delete is displayed, press the
button.
The display shows Add Entry
and Delete.
Press the UP or DOWN button
to select Delete Entry and
press the button.
The number is deleted from the
Calls list.
Call Waiting
Providing you have subscribed to your
network provider’s Call Waiting Service,
you will hear a soft beep every 5
seconds if an incoming call arrives
while you are already on the phone.
This beep is not audible to the person
you are speaking to. The second caller’s
number (and name if already stored in
the Phonebook) will appear on the
handset display.
Instead of the engaged tone, the second
caller will hear an announcement to
hold on as you are aware that there is a
second call.
To use Call Waiting
You can answer the second call
without disconnecting your first
caller, by pressing the R button.
The first caller is put on hold.
When you have spoken to your
second caller, you can return to
the first caller by pressing the
R button again. In this way you
can switch back and forth
between the two calls without
disconnecting either.
If you want to disconnect the first
caller, press the TALK button
after speaking to the first caller.
The handset will then ring.
Press the TALK button again to
connect to your second caller.
The second caller will only be
charged for their call from the
moment you answer and not
while they are waiting for your
initial contact.
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Up to 5 handsets can be registered and
operated from any one Synergy 3200
SMS base. This allows you to make
internal calls between two handsets
while a third is making an external call.
Each handset can be registered on up
to 4 bases.
Each additional handset you purchase
must be registered with the base.
Your handset supplied is pre-registered
as Synergy 1 to its base (Base 1).
Using additional
handsets and bases
Note
Remember to charge the batteries of
new handsets for at least 16 hours
before use.
If the display shows Not Sub and
the symbol is flashing, your handset
is not yet registered with the base.
At the base:
Press and hold the base PAGE
button for at least 10 seconds,
until you hear the validation
tone (two beeps), then release
the button.
At the handset:
Press the button to enter the
menu.
Press the UP or DOWN button
to scroll to Registration and
press the button.
The display will show Base 1-4.
There will be a tick to indicate
the other bases that the handset
is already registered to.
Enter the base number (1-4)
that you want to register the
handset to.
Enter your 4-digit PIN (original
setting OOOO) and press the
button.
The display will show
Base search 1, 2, 3, 4 and
the symbol will flash as the
handset tries to locate the base.
Digital Clarity
DECT
Page
Synergy 3200 SMS
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ADDITIONAL HANDSETS
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To de-register a handset from
the base
Press the button to enter the
menu.
Press the DOWN button to
scroll to Setup and press the
button.
Press the DOWN button to
scroll to Remove HS and press
the button.
The display will show PIN?
Enter your 4-digit PIN (original
setting 0000).
Press the button.
Press the UP or DOWN button
to scroll to select the handset
you want to de-register
(Handset 1-5).
Press the button. Display
shows Confirm?
Press the button. You will
hear a confirmation beep. Once
deregistered, the handset will
display Not Sub.
When the handset locates the
base, the handset will be
automatically selected and shown
on the display.
(If the handset does not locate
the base, the handset will return
to the previous menu. Tr y to
register again by using a different
base number. Ensure that you
are close to the base).
Press the button to confirm.
The handset is registered.
Note
Your 4 digit PIN number is 0000 unless
you have already allocated a new PIN
number as explained on page 26.
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ADDITIONAL HANDSETS
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To register a handset to a different
make of base station
The base must be GAP
compatible.
To put the base in registration
mode, see the base station user
guide.
At the handset:
Press the button to enter the
menu.
Press the UP or DOWN button
to scroll to Registration and
press the button.
The display will show BASE 1–4.
The numbers that are flashing
indicate the other bases that the
handset is registered to.
Enter the base number (1-4)
that you want to register the
handset to.
Press the button.
Enter your 4-digit PIN (original
setting 0000) and press the
button.
The display will show Base
search 1, 2, 3, 4 and the
symbol will flash as the handset
tries to locate the base. When the
handset locates the base, the
handset will be automatically
selected and shown on the display.
(If the handset does not locate
the base, the handset will return
to the previous menu.
Try to register again by using a
different base number. Ensure
that you are close to the base.)
Press the button to confirm.
The handset is registered.
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Note
Your 4-digit PIN number is 0000
unless you have already allocated a
new PIN number as explained on
page 26.
To see the base station identity
number
This is the individual code
number of the base.
Press the button to enter the
menu.
Press the DOWN button to
scroll to Setup and press the
button.
Press the DOWN button to
scroll to Base Id.
Press the button. The identity
number is displayed.
Press and hold the
✘ button to
return to standby.
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ADDITIONAL HANDSETS
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Internal calls
If you have more than one handset
registered to the base you can make
internal calls between handsets.
Transferring calls
You can transfer an external call to
another handset registered to the base.
To make an internal call to another
handset
Press and hold the INT button
until Internal Call is
displayed.
Enter the number of the
handset you wish to call, (1-5).
The handset will be called.
To end the call, press the TALK
button.
To transfer an external call
between handsets
During an external call:
Press and hold the INT button
until Internal Call is
displayed.
Enter the number of the handset
that you want to transfer the call
to (1-5).
Your caller will be put on hold.
When the internal handset is
answered, (if you want to you
can talk to the handset user
first), press the TALK button.
The call will be transferred.
If the call to the second handset
is not answered you can speak
to your caller again by pressing
and holding the INT button.
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Three-way conversation
You can talk to one external
caller and another internal caller
at the same time on your handset.
During a call with an external
caller:
Press and hold the INT button.
Your caller is put on hold and
you hear a tone.
Enter the number of the handset
you want to transfer the call to.
When the internal handset is
answered, press and hold the
#
button for about 3 seconds. You
can now start your three-way
conversation.
If the internal handset user does
not answer your call, press and
hold the INT button to return to
your external caller.
Press the TALK button to end
the call.
This allows you to make the
base or one of the handsets ring
before the others when you
receive an external call.
You can select which base or
handset will ring and how many
rings it can make before the
others start to ring.
Press the button to enter the
menu.
Use the DOWN button to
scroll to Setup and press the
button.
Use the DOWN button to scroll
to Ring Priority and press
the button.
Use the DOWN button to scroll
to Def. Priority and press
the button.
Use the DOWN button to display
the option you want, either
Base or the handset number
you require, eg Handset 3.
Press the button. The display
shows Rings followed by a
number between 1 and 9.
Use the DOWN button to scroll
to the number of rings you
require.
Press the button. The ring
priority is set.
Handset ring priority
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Note
When on a three-way call, the call with
the internal handset can only be ended
by the handset that set it up. To do this
press the button.
Page 38
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To switch ring priority setting
on/off
Once the ring priority has been
set, you can switch it on or off
to provide normal ringing.
Press the button to enter the
menu.
Use the DOWN button to
scroll to Setup and press the
button.
Use the DOWN button scroll to
Ring Priority and press the
button.
Use the DOWN button scroll to
select On or Off.
Press the button.
Press and hold the
✘ button to
return to standby.
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Help
Do not immerse the batteries in water
or throw them into a fire, or dispose of
them with ordinary domestic refuse.
BT accepts no responsibility for damage
caused to your Synergy handset by using
any other type of battery.
Replacing the handset batteries.
After a time, you may find that the
handset batteries are running out of
charge more quickly. This is a standard
sign of wear and the batteries will need
replacing.
For spare AAA NiCad rechargeable
batteries please contact the Synergy
Helpline 08706 058 047.
Replacing the batteries
Slide off the battery compar tment cover.
Install the batteries as shown.
Slide the battery compar tment cover
back into place.
Customer Helpline
If you are still experiencing difficulty,call the Synergy Helpline on 08706 058 047.
HELP
Page 40
38
No display appears.
No dial tone.
You cannot link up with the
base station.
No ring on the handset.
Buzzing noise on my radio, TV,
computer or hearing aid.
The base station is not charging
the handset
The batteries may be flat or dead.
The handset may be switched off.
The telephone line cord may not
be plugged into the phone socket
or the base station may not be
connected to the power supply.
The base station may not be
connected to the power supply.
Is the display flashing ?
You are out of range of the base.
The batteries could be low or flat.
Your handset could be registered to
the wrong base.
The ringer volume may be
switched off.
Base station may not be properly
connected.
Sometimes, your Synergy 3200 SMS
can interfere with other electrical
equipment if it is placed too close.
Power adaptor might not be properly
plugged into the base station.
You could be using the wrong power
adaptor.
The handset might not be in the
charger correctly.
The batteries may not be fitted
correctly.
Recharge or replace the batteries.
Switch the handset on, see page 14.
Check that the telephone line cord
is plugged in and that the base
station is connected to the mains
power and is switched on.
Check that the mains power cable is
connected at the base and switched on.
Move closer to the base station.
Charge the handset batteries or
replace them if necessary.
If using more than one base station,
check that you are connected to the
correct base. See page 26.
To adjust the ringer volume on the
handset. See page 21.
Check that the base station is
plugged into the phone socket and
that the base station is plugged into
the mains power and switched on.
It is recommended that you place
your Synergy 3200 SMS and other
Synergy/ DECT GAP compatible
handsets at least one metre away
from such appliances to avoid any
risk of interference.
Check that the base station is
plugged into the mains socket and
switched on.
Check you are using the correct
power adaptor, item code 872260.
Check that your handset has slotted
correctly into the base station
charger.
Make sure the batteries are
correctly fitted into the handset.
Telephone problems Possible cause Solution
HELP
Page 41
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Cannot adjust an option in the
base station.
SMS messages cannot be sent and
screen displays unable to send.
Someone else might be making
changes via another handset?
The base station power supply or
telephone line cord might not be
properly connected.
There might be a fault on the line.
You might have deleted the server
number in error.
Your SMS memory might be full.
More than one SMS product
plugged into the line.
Try again when the other handset
user has finished.
Check that the base station power
supply is plugged into the mains
socket and switched on and that the
telephone is plugged into the
telephone wall socket.
Check your telephone line is
working properly.
Call the Synergy SMS Helpline for
assistance on 0906 302 0069
(calls are charged at 50p per minute
open from 9am to 5:30pm Mon–Fri).
Delete unwanted text messages, see
your Using SMS guide.
Remove other products.
Telephone problems Possible cause Solution
Customer Helpline
If you are still experiencing difficulty,call the Synergy Helpline on 08706 058 047.
HELP
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General information
Your Synergy 3200 SMS is guaranteed
for a period of 12 months from the date
of purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion, the
option to replace the Synergy 3200 SMS
or any component thereof, (other than
the batteries), which is identified as
faulty or below standard, or as a result
of inferior workmanship or materials.
Products over 28 days old from the date
of purchase may be replaced with a
refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12 month
guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover the
batteries and any faults or defects
caused by accidents, misuse, fair wear
and tear, neglect, storm damage,
tampering with the equipment, or any
attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the
product, prior to returning your product,
please read the Help section beginning
on page 37, or contact the Synergy 3200
Helpline for assistance.
Helpline 08706 058 047, 9am to 5.30pm
Monday to Friday.
In the unlikely event of a defect occurring,
please follow the Helpline’s instructions
for replacement or repair.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone network.
We recommend that you contact BT’s
approved repair agent, TecLogic on
01672 564444 or a local qualified
repairer.
Instructions for returning the product:
If the Helpline is unable to remedy your
problem they will ask you to return the
product. Where possible, pack the product
in its original packaging. Please remember
to include all parts, including line cords,
power supply units, and the original
batteries. (Please note that we cannot
take responsibility for goods damaged
in transit.) Please obtain and keep proof
of posting from the Post Office.
Guarantee
GENERAL INFORMATION
Page 43
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How many telephones can you have?
All items of telephone equipment have a
Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to any
other telephone line. Your Synergy 3200
SMS has a REN of 1. A total REN of 4 is
allowed, if the total REN of 4 is exceeded,
the telephones may not ring.
With different telephone types there is
no guarantee of ringing, even when the
REN is less than 4.
Only use approved power supply, item
code 872260.
Only use approved AAA NiMH
rechargeable batteries.
You may need to enter an access code
(e.g. 9) in order to get an outside line.
So that the switchboard has time to pick
up an outside line, you may also need to
add a Pause after the access code.
Technical information
Switchboard external line
access code
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards, which support tone dialling
and timed break recall. If in doubt
please consult your service provider.
Switchboard compatibility
Recall
To use the recall button
This is used when connected to
certain switchboards and for
some BT Select Services or
those services available via your
network provider.
To set the dialling mode
Your Synergy 3200 SMS is set
to tone dialling. If required, you
can switch to pulse dialling.
Press the button to enter the
menu.
Use the DOWN button to
scroll to Setup and press the
button.
Use the DOWN button to scroll
to Dialling Mode and press
the button.
Use the UP or DOWN button to
select either Tone or Pulse.
Press the button. You will
hear a confirmation beep.
Press and hold the
✘ button to
return to standby.
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To automatically insert an access
code followed by a pause
Enter the PIN (original code
0000).
Press the button.
Display shows PABX Setup.
Enter the switchboard access
code you want.
Press the button to confirm.
You can now also choose the
length of the pause to be inserted
– 3 or 5 seconds.
Use the DOWN button to scroll
to Pause Setup.
Press the button.
Use the UP or DOWN button to
select 3 or 5 seconds.
Press the button to confirm.
You hear a confirmation tone.
Press and hold the
✘ button to
return to standby.
With some switchboards it may
be necessary to insert a pause
after entering the switchboard
access code, e.g. 9, 11 etc to
enable you to get an outside line.
If you use your Synergy 3200 SMS
with two separate switchboards,
you can set two separate access
codes. Then you can simply
select which switchboard you
are using your phone with.
This feature can also
automatically insert a pause
between the access code and the
phone number stored in the
Phonebook.
You can then select which
switchboard you want your
Synergy 3200 SMS to work with.
Press the button to enter the
menu.
Use the DOWN button to scroll
to Setup.
Press the button.
Use the DOWN button to scroll
to PABX Setup.
Press the button.
Use the DOWN button to scroll
to Pabx 1.
Press the button.
Display shows PIN Code?
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GENERAL INFORMATION
Page 45
43
Index
Additional handsets 31
Auto-talk on/off 23
Baby call 19
Base settings
default/reset 27
melody 25
PIN number 26
ringer volume 25
select which base station 26
Batteries
charging 11
install 11
low warning 12
performance 12
replacing 37
Belt clip 13
Button beeps on/off 23
Caller Display 28
Calls
end 14
handsfree 15
internal 34
make 14
preparatory dialling 14
receive 15
redial 15
secrecy 16
three-way conversation 35
transfer 34
Calls list 29
call back 29
delete 30
enter 29
store 29
Call timer 14
Call waiting 30
Change handset batteries 11
Date – set 21
Delete
calls list 29
phonebook entries 18
De-register 32
Dialling mode 41
Display icons 2
Earpiece volume 15
End a call 14
Guarantee 40
Handset settings
default/reset 27
keypad beeps on/off 23
keypad lock on/off 22
language setting 24
name handset 24
on/off 14
ring priority 35
ringer melody 22
ringer volume 21
Note
For instructions on SMS text messaging, please see the separate ‘Using SMS user guide’.
INDEX
Page 46
44
Recall 41
Receive a call 15
Redial 15
Register handset to the base 31
REN (Ringer Equivalence Number) 41
Reset handset/base 27
Returning your Synergy 3200 40
Ring priority 35
Ringer melody
base 25
handset 22
Ringer volume
base 25
handset 21
Room monitor 20
Safety information 10
Secrecy 16
Select services 28
Setting up 11
SMS – see separate
Using SMS user guide
Storing a number 16
Switchboard access code 41
Switchboard compatibility 41
Technical information 41
Telephone line cord 13
Three-way conversation 35
Time – set 21
Transfer calls 34
Unpacking 9
Volume
base ringer 25
earpiece 18
handset ringer 21
handsfree speaker 15
Handsfree 15
Help 37
Helpline 13
Internal calls 34
Keypad beeps on/off 23
Keypad lock on/off 22
Language 24
Location of product 11
Make a call 14
Melody – ringer 22
Menu structure 4-6
Monitor mode 20
Name a handset 24
On/off
auto-talk 23
baby call 20
handset 14
keypad beeps 23
keypad lock 22
room monitor 20
secrecy 16
Pause – insert 17, 42
Paging handsets 19
Phonebook
delete 18
dial 17
edit 18
enter 17
pause 17
store 16
PIN base 26
Power supply 11
Preparatory dialling 14
INDEX
Page 47
R&TTE
This product is intended for use within the
UK for connection to the public telephone
network and compatible switchboards.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment
Directive 1999/5/EC.
Declaration of Conformance.
Hereby, Suncorp Technologies, declares
that this Synergy 3200 SMS is in compliance
with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
The Declaration of Conformance for the
Synergy 3200 SMS is published on the web
site http://www.suncorptech.com/bt
Page 48
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Par tnership Limited.
Printed in China. Synergy 3200 SMS. Issue 1 (10/02) 4
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