BT SYNERGY 3100 User Manual

This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Synergy 3100
Digital Cordless Telephone with Caller Display
*
and Call Waiting*featuring DECT
User
Guide
YOU MUST
SUBSCRIBE TO YOUR
NETWORK PROVIDER’S
CALLER DISPLAY AND CALL WAITING
SERVICES BEFORE THESE FEATURES WILL
WORK. A QUARTERLY FEE IS PAYABLE
Please open this page for an ‘at a glance’ guide to your Synergy 3100
Please open this page for a further ‘at a glance’guide to your Synergy 3100.
1
At a glance
Menu button
Use to access and select the options in the menu, see pages 4-5.
Handset
Internal button
To make internal calls between handsets registered to the base, see page 33.
Phonebook button
Use to access the 50 names and numbers stored in the phonebook, see page 18.
Recall/Power button
For use with a switchboard/ PBX and BT Select Services, see page 38.
Also used to switch off the handset, see page 14.
Keypad
Talk button
Use to make, receive and end calls, see pages 14-15.
Secrecy button
During a call press to mute the call so your caller cannot hear you talk to someone close by, see page 17.
Also used as a delete, edit and exit button.
Volume buttons
Use to adjust the handset earpiece speech volume (see page 15) and handset and base ringer volume, see pages 21 and 24.
Also used to access the redial and calls list and scroll through the directory, menu options, redial and calls list.
Red light
To indicate that the phone is ringing or in use.
Handsfree button
Use to answer calls or make a call using the handsfree mode, see page 16.
Liquid Crystal Display
Display shows you incoming caller’s details, the name and/or number you have dialled, and the status of the handset.
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Explanation of the display icons
Icon Steady Flashing
EXT
External line in use Incoming call
INT
Internal call Internal call from another handset
In calls list New call received in calls list
3 way conversation in progress
Battery exhausted
Battery weak
Battery half-full
Battery full
Phonebook
Menu in use
Handset linked to base station Out of range or searching for base station
In handsfree mode
EXT
INT
SYNERGY HS1
HS1
Displays the number of the handset at all times.
Page button
Allows you to page the handset(s) to alert a handset user or to locate a handset, see page 20.
Charging light
Lights up red to indicate charging when the handset is on the base.
Power/In use light
Green light remains lit when there is power to the phone and flashes when the line is in use.
To personalise the name of your handset, see page 22.
Standby screen
Base
Page
DECT
Digital Clarity
Synergy 3100
Charging
Power/In use
EXT
INT
Key combination
*
enter the name enter
the telephone number
During a call, press the during a call until the required level is reached.
During a call, press to switch on and again to switch off.
enter handset number
enter handset number
– keep pressing to scroll.
– keep pressing to scroll.
HANDSET
RING VOL
to select volume
SETUP BASE VOL
to select volume
Quick Guide
Information for the handset settings
Function
Answer a call/End a call
Make a call
Redial a number
Store a number in the memory
Dial a number in the memory
Adjust the earpiece volume
Secrecy on/off
Transfer call to another handset
Three way conversation
Access to redial list
Access to calls list
Set handset ringer volume
Set base unit ringer volume
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Important
*If the handset is sitting in the base when a call comes in, you can pick it up
and answer it automatically without pressing the button.
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Menu Structure
Cont......
Phonebook
Setup
Add
Delete
Modifiy
Base Vol
Base Mel
Sel Base
Del H/S
PIN Code
Priority
Dial Mode
PABX
Default
Handset 1.....5
Vol Off
Melody 1.....5
Base 1.....4
Auto
PIN?
PIN?
On
Off
Select
Tone
Pulse
Recall Recall 1
Recall 2
PBX1
PBX2
Pause
PIN?
Handset 1.....5
New PIN
Retype
Base
Handset 1.....5
PIN?
PIN?
3 Sec
5 Sec
MENU STRUCTURE
5
Important. If you make a mistake you can return to the previous menu heading by pressing the button. If you press and hold the
button at any time you will return to the standby screen. After 30 seconds if no buttons are pressed
the handset will automatically return to the standby screen.
Handset
Register
Beep
Ring Vol
Ear Vol
Int Mel
Ext Mel
Auto Ans
Name
Language
BS 1234
Keytone
Low Batt
Outrange
Volume 1.....5
Vol Off
Ear Vol 1.....5
Melody 1.....5
Melody 1.....5
On
Off
English
Francais
Deutsch
Nederl
Italiano
Espanol
Portuges
Norsk
Dansk
Svenska
Suomi
PIN?
On or Off
On or Off
On or Off
MENU STRUCTURE
6
In this guide
At a glance
Handset 1 Display icons 2 Quick Guide 3 Menu structure 4
Introduction 7
Unpacking your
Synergy 3100 8 For your records 8 Safety information 9
Setting up 10
Plan the location 10
Using the telephone 14
Making and receiving calls 14 Call timer 14 Handsfree 16 Redial 16 Secrecy 17 Name and number
Phonebook 17 Paging handsets 20
Handset settings 21
Base settings 24
Caller Display and Call Waiting 27
Using Caller Display 27 Calls list 27 Call Waiting 29
Using Synergy 3000 additional handsets 31
Internal calls 33 Transferring calls 33 Three-way conversation 33
Help 35
General information 37
Guarantee 37 Technical information 38 Switchboard compatibility 38 Switchboard external line
access code 38
Recall 38
Index 40
Note
In this user guide, we’ve included helpful tips and useful notes. They are shown in a white box like this.
Note
There is a detailed INDEX at the end of this guide, see page 40.
IN THIS GUIDE
7
Introduction
Your Synergy 3100 has been designed for ease of use and made to the high standards set by BT
Please read the instructions carefully before use and keep this user guide for future reference.
DECT
By purchasing the Synergy 3100 you now own a product which combines the advantages of cordless operation with the performance of a high quality corded telephone. It complies with the Digitally Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and features.
You can use up to 5 handsets with your Synergy 3100 base station without the need for additional wiring.
This user guide applies to both single and multiple handset systems. The internal call functions described in this guide apply only to Synergy 3100 base stations with more than one handset connected.
Important
If you wear a hearing aid, please note that the Synergy 3100 works by sending radio signals between the base station and the handset. These signals may interfere with some hearing aids, causing a humming noise.
Digital Clarity
DECT
Page
Power/In useCharging
Synergy 3100
INTRODUCTION
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Charging
8
Unpacking your Synergy 3100
For your records
In addition:
If you have purchased the Synergy 3100 Twin:
One Synergy 3000 handset
One Synergy 3000 charger
2 x AAA rechargeable batteries (Ni-MH)
One battery cover
One power supply for charger (Item code: 003313)
One belt clip
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.
If you change your PIN, keep a record of the new number here: (original setting 0000)
See page 25 for more information.
INTRODUCTION
If anything is missing, please contact your place of purchase immediately.
One Synergy 3100 base station
One Synergy 3100 handset
2 x AAA rechargeable batteries (Ni-MH)
One battery cover
One power supply for base station (Item code: 872260)
One telephone line cord
One belt clip
Digital Clarity
Synergy 3100
Power/In useCharging
Page
DECT
9
INTRODUCTION
General
Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item number for the power supply used with the base station is 872260. The item number for the power supply used with the charger is 003313 (only applicable when you have purchased the Synergy 3100 Twin).
Only use the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the Synergy Helpline 08706 058 047.
Do not open the handset or base station. This could expose you to high voltages or other risks. Contact the Helpline for all repairs.
Radio signals transmitted between the handset and base may cause interference to hearing aids.
It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.
It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.
Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close. It is recommended that you place your product at least one metre
away from such appliances to minimise any risk of interference.
Never dispose of the batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.
Cleaning
Simply clean the handset and base station with a damp (not wet) cloth, or an anti­static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the batteries are being recharged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage.
Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.
Do not submerge any part of your product in water and do not use it in damp conditions, such as bathrooms.
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.
Safety information
10
1 Connect the power supply to
the base
Plan the location
Position your Synergy 3100 within 2 metres of a power socket and phone socket otherwise extension cables will be required.
Make sure it is at least 1 metre away from other electrical products to avoid interference.
Do not place your Synergy 3100 product in the bathroom or other humid areas.
Setting up
Follow these steps to set up your Synergy 3100 ready for use
Plug the power adaptor into the mains power socket and switch on. The green Power/In Use light comes on.
Note
The base station must be plugged into the mains power socket at all times.
Note
The Synergy 3100 has a range of up to 300 metres outdoors and up to 50 metres indoors. The range will be reduced when there is no clear line of sight between the base and handset. Thick stone walls can severely affect
the range.
SETTING UP
11
Before you use your Synergy 3100 for the first time, it is important to have the handset batteries fully charged. The batteries need to charge continuously for at least 16 hours to reach full charge.
Place the handset on the base. The red charging light will come on. The handset comes pre-registered to the base station as SYNERGY HS1. This is shown on the display. The icon and the battery icon are shown on the display. Once the handset is fully charged, the display shows a full battery symbol.
3 Charge the handset batteries
for at least 16 hours
2 Install the rechargeable
batteries in the handset
Battery low warning
If the handset battery symbol is empty and flashing, and you hear a warning beep every 10 seconds, you will need to recharge your handset before you can use it.
The handset uses two rechargeable Nickel Metal Hydride (Ni-MH) AAA batteries which are supplied. Take care to insert the batteries as shown and then fit the battery cover (the battery cover may be found in the packaging with the batteries).
SETTING UP
Please note that the red charging light will remain on even when the batteries are fully charged.
BATTERY LEVELS
WEAK HALF-FULL FULL
Note
The symbol on your handset display indicates when you are in range of the base station. If the symbol flashes and you hear a warning beep, you are out of range and will need to move closer to the base station.
12
5 Connect the telephone line cord
Battery performance
Under no circumstances should non-rechargeable batteries be used. Only use the approved batteries, type: rechargeable Nickel Metal Hydride (Ni-MH); size AAA; capacity 550mAh 1.2v. Using unapproved batteries will invalidate your guarantee and may damage the telephone.
To keep your batteries in the best condition, leave the handset off the base station for a few hours at a time. (after the intial 16 hour charge).
Please note, however, that new Nickel Metal Hydride (Ni-MH) batteries do not reach their full capacity until they have been in normal use for several days.
Fully discharging the batteries at least once a week will help them last as long as possible. However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New batteries can be obtained from the BT Synergy Helpline 08706 058 047.
Note: Under ideal conditions, the handset batteries should give about 14 hours talktime or 350 hours standby on a single charge. Optimum times for talk and standby are only achieved when the handset batteries are fully charged.
Note
It is recommended that you do not connect the telephone line cord to the phone socket until your handset is fully charged. This will prevent the risk of the batteries discharging during a conversation, which could cause you to lose a call.
SETTING UP
4 Connect the telephone line
cord to the Synergy 3100 base station
13
SETTING UP
Additionally, if you have purchased the Synergy 3100 Twin:
1. Connect the power supply to the
charger.
Plug the power adaptor into the mains power socket on the underside of the charger.
The item code for the power supply used with the charger is 003313.
Plug the adaptor into the mains power supply and switch on.
2. Install the rechargeable batteries in the handset.
3. Charge the handset batteries for at least 16 hours.
Your Synergy 3000 additional handset comes pre-registered to the main base station as SYNERGY HS2. This will be shown on the display.
Your Synergy 3100 Twin
is now ready for use.
Note
The charger must be plugged into the mains power socket at all times.
Customer Helpline
If you have any difficulties setting up your Synergy 3100 please call the Helpline on 08706 058 047.
6 Attach the belt clip (optional)
Fit the belt clip onto the back of the handset if required.
Slot
Your Synergy 3100
is now ready for use.
14
Using the telephone
Call timer
Making and receiving calls
To make an external call
Press the TALK button. You will hear the dial tone and the display will show the
EXT
symbol.
Enter the number you want. The number is dialled automatically.
To switch the handset on and off
Press and hold the POWER button to switch the handset off.
To switch the handset on, press and hold the POWER button again.
Preparatory dialling
Preparatory dialling allows you to enter the number before pressing the TALK button. This enables you to correct any mistakes before you actually make the call.
Enter the number to be dialled.
The number is shown in the display.
(If you make a mistake, press the
button to delete the
incorrect digit).
When you have entered the number correctly, press the TALK button to dial the number.
Your handset will automatically time the duration of all external calls.
The handset display shows the call duration both during your call and for a few seconds after it is complete.
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Note
To exit and return to the previous menu at any time, press the button. If you press and hold the button you will return to the
standby screen.
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USING YOUR PHONE
EXT
15
During a call:
You can adjust the earpiece volume. There are 5 levels to choose from.
Press the UP or DOWN button until you reach the required level. This will be shown on the display. eg: EAR VOL 3.
In standby mode:
Press the button.
Press the DOWN button until HANDSET is displayed.
Press the button.
Press the DOWN button until EAR VOL is displayed.
Press the button.
Press the UP or DOWN button until you reach the required level.
Press the button to confirm the selected level.
Press and hold the
button to
return to the standby screen.
To receive a call
When the phone rings the display will show CALL and the EXT symbol will flash.
If you have subscribed to a Caller Display Service, the number (and name if stored in the phonebook) will be displayed.
Press the TALK button.
Or
If the handset is on the base, simply lift it up and speak.
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To adjust the speech volume during a call
To end a call
Press the TALK button.
Or
Place the handset back on the base.
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Note
You can switch the Auto-Talk feature on or off. Please see page 22.
USING YOUR PHONE
16
You can redial up to 5 of the last numbers called. They are stored in the redial list. If you have stored a name to go with a number in the phonebook, the name will be displayed instead.
See “Name and number Phonebook”, page 17.
Redial
To adjust the handsfree volume
Whilst in handsfree mode you can increase or decrease the handsfree volume. There are 5 volume levels to choose from.
Press the UP or DOWN button to adjust the volume.
The volume will be adjusted accordingly.
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To answer a call in handsfree
When the phone rings:
Press the HANDSFREE button. The call is transferred to the loudspeaker.
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During a call you can switch to handsfree mode.
Press the HANDSFREE button. The call is transferred to the loudspeaker.
Press the HANDSFREE button to switch back to using the handset.
To switch to handsfree during a call
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To make a handsfree call
Dial the number.
Press the HANDSFREE button.
The display will show the icon to indicate handsfree is active. You will hear the number being dialled out.
To switch back to using the handset at any time, press the HANDSFREE button.
To end the call, press the TALK button.
Handsfree allows you to talk to your caller without holding the handset and enables other people in the room to listen to your conversation.
Handsfree
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USING YOUR PHONE
17
Press the button to enter the menu.
The display will show PHONEBK, press the  button.
The display will show ADD, press the button.
The display shows NAME?
Enter the name using the letters on the keypad. Names can be no longer than 8 characters.
Entering names:
Use the keypad letters to enter names, e.g. if you wish to store the name TOM:
To enter the letter T, press the 8 button once.
To enter O, press the 6 button three times and wait for the cursor to move across.
You can store up to 50 of your most frequently used names and numbers in the Phonebook. Stored numbers can be no longer than 20 digits and a maximum of 8 characters can be stored.
To store a name and number in the Phonebook
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Name and number Phonebook
When on a call you can talk to someone in the same room, without your caller hearing.
Secrecy
To switch secrecy on / off
During a call, press the
button. The display will show MUTE. Your caller cannot hear you.
Press the
button again to
resume your call.
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Dial from the redial list
Press the UP button to enter the redial list.
Continue pressing the UP button to view the next number in order of most recent first.
Press the TALK button when the number (or name) you want to call is displayed. The number is dialled automatically.
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USING YOUR PHONE
18
To dial a name and number from the Phonebook
Press the PHONEBOOK button to enter the phonebook.
Use the UP or DOWN button to scroll through.
Or
Enter the first letter of the name you want, e.g. for Tom, press the 8 button to search for names beginning with T.
Press the TALK button to dial the number of the name displayed. The number is dialled automatically.
To enter a pause in a stored number
You may want to enter a pause when storing international numbers, charge card numbers or if you connect your telephone to a switchboard. (For more information on switchboard use see page 38.)
When storing the number, press and hold the UP button, until a P is displayed, at the point where you want to enter the pause.
You may enter as many pauses as required.
8
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To enter M, press the 6 button once.
If you enter a digit incorrectly, press the
button to delete it.
Press to confirm the name. You will hear a confirmation beep.
The display shows NUMBER?
Enter the telephone number you want to store.
Press the button. You will hear a confirmation beep.
Alternatively, press the button to continue storing entries in the phonebook.
Press and hold the
button to
return to the standby screen.
Note
Press the 1 button once to inser t a space, press twice for a - (hyphen), press 3 times for the number 1.
Note
If you subscribe to a Caller Display Service (see page 27) and want directory names to be displayed when a call is received from one of your directory numbers, you must ensure that you always enter the full telephone number, including the national code.
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To delete a Phonebook entry
Press the button to enter the menu.
The display will show PHONEBK, press the  button.
Use the DOWN button to scroll to DELETE and press the button.
Use the UP and DOWN buttons to scroll through to the entry you want to delete.
When you have found the name to delete, press the button.
The number will be displayed, press the button.
The display will show CONFIRM?, press the  button.
You will hear a confirmation beep. The number is now deleted.
Press and hold the
button to
return to the standby screen.
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Press the button to enter the menu.
The display will show PHONEBK, press the  button.
Use the DOWN button to scroll to MODIFY and press the button.
Use the UP or DOWN button to find the name you want to edit.
Press the button.
Use the
button to delete
unwanted letters. You can enter new letters as shown in ‘Entering names’ on page 17.
Press to store the new name. You will hear a confirmation beep.
The number will be displayed. Use the button to delete unwanted digits and re-enter the correct ones.
Press the button to store the new number. You will hear a confirmation beep.
Press and hold the
button to
return to the standby screen.
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You can scroll in either direction to search through the list.
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To page a handset from the base
Press the PAGE button on the base.
The handset(s) will ring. The display will show INT flashing.
To stop paging, press the PAGE button again.
Or
To stop paging, press any button on the handset.
Paging handsets
You can page your handset(s) from the base station to alert a handset user that they are wanted or to locate a missing handset.
Note
Paging calls cannot be answered by a handset.
USING YOUR PHONE
Page
Page
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Handset settings
To adjust the handset ringer volume
There are 5 levels to choose from (1-5), or you can turn the ringer off altogether.
Press the button to enter the menu.
Use the DOWN button to scroll to HANDSET and press the button.
Use the DOWN button to scroll to RING VOL and press the button.
You will hear the current volume setting and it will be shown on the display.
Use the UP or DOWN button to select the required volume (VOLUME 1-5 or VOL OFF). You will hear a sample ring.
Press the button to confirm the new setting. You will hear a confirmation tone.
Press and hold the
button to
return to the standby screen.
To switch keypad beeps on and off
Press the button to enter the menu.
Use the DOWN button to scroll to HANDSET and press the button.
The display will show BEEP, press the button.
The display will show KEYTONE, press the button.
Use the UP or DOWN button to select either ON or OFF.
Press the button. You will hear a confirmation beep.
Press and hold the
button to
return to the standby screen.
Important
Press and hold the button at any time to exit the menu and return to the standby screen.
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To set the external or internal ringer melody
There are 5 melodies to choose from and you have the option to choose a different melody for external and internal calls. (Internal calls for when you have more than one handset).
Press the button to enter the menu.
Use the DOWN button to scroll to HANDSET and press the button.
Use the DOWN button to scroll to either INT MEL or
EXT MEL.
Press the button.
You will hear the current melody setting and it will be shown on the display. e.g. MELODY 4.
Use the UP or DOWN button to select the required melody. You will hear a sample melody.
Press the button to confirm the new melody. You will hear a confirmation tone.
Press and hold the
button to
return to the standby screen.
To switch auto-talk on/off
When the handset is on the base or the charging unit you can answer the call by picking it up from the base. This will automatically answer the call without having to press the TALK button.
Press the button.
Use the DOWN button to scroll to HANDSET and press the button.
Use the DOWN button to scroll to AUTO ANS.
Press the button.
Use the UP or DOWN button to turn AUTO-TALK ON or OFF.
Press the button to confirm.
Press and hold the
button to
return to the standby screen.
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To name a handset
The handset name is pre-set as SYNERGY, however, you can personalise each handset by giving it a name. A maximum of 8 characters can be stored.
Use the DOWN button to scroll to LANGUAGE and press the button.
Use the UP or DOWN button to scroll through the language options.
Press the button to confirm your choice. You will hear a confirmation beep.
Press and hold the
button to
return to the standby screen.
To default back to the English language follow:
Press the MENU button.
Press the DOWN button twice.
Press the MENU button.
Press the DOWN button seven times.
Press the MENU button.
Press the UP or DOWN button until ENGLISH is displayed.
Press the MENU button once.
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To set the handset language
If you wish, you can change the language used on the handset display. You can choose from English, Francais, Deutsch, Nederl, Italiano, Espanol, Portuges, Norsk, Dansk, Svenska and Suomi.
Press the button to enter the menu.
Use the DOWN button to scroll to HANDSET and press the button.
Press the button to enter the menu.
Use the DOWN button to scroll to HANDSET and press the button.
Use the DOWN button to scroll to NAME and press the button.
Press the
button to delete
the name already set.
Enter the name you want using the keypad and press the button, correct any mistakes by pressing the
button.
You will hear a confirmation beep.
Press and hold the
button to
return to the standby screen.
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To adjust the base ringer volume
There are 5 levels to choose from (1-5), or you can turn the ringer off altogether.
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP and press the button.
The display will show BASE VOL. Press the  button.
Use the UP or DOWN button to select the required volume (VOLUME 1-5 or VOL OFF). You will hear a sample ring.
Press the button to confirm the new setting. You will hear a confirmation beep.
Press and hold the
button to
return to the standby screen.
Base settings
To adjust the base ringer melody
There are 5 melodies to choose from (1-5)
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP and press the button.
Use the DOWN button to scroll to BASE MEL and press the button.
Use the UP or DOWN button to select the required melody (MELODY 1-5). You will hear a sample melody.
Press the button to confirm the new setting. You will hear a confirmation beep.
Press and hold the
button to
return to the standby screen.
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To select a base station
If a handset is registered to more than one base station, you can select which base your handset will use.
For more information on registering your handset to another base, see page 31.
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP and press the button.
Use the DOWN button to scroll to SEL BASE and press the button.
Use the UP or DOWN button to select the base you want (BASE 1-4).
Press the button. You will hear a confirmation beep.
Press and hold the
button to
return to the standby screen.
If you change the base station PIN, keep a record of the new number by writing it in the space provided on page 8. You will need to use your base station PIN for registering handsets and for some other optional settings.
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP and press the button.
Use the DOWN button to scroll to PIN CODE and press the button.
The display will show PIN?
Enter your 4-digit PIN (original setting OOOO).
Press the button.
The display will show NEW PIN.
Enter your new 4-digit PIN.
Press the button.
The display will show RETYPE.
Re-enter your new 4-digit PIN.
Press the button. You will hear a confirmation beep.
Press and hold the
button to
return to the standby screen.
To change the base station PIN code
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The default settings are:
Earpiece volume 3
Handset & Base ringer volume 3
Handset & Base melody 1
PIN code 0000
Handset name SYNERGY
Handset language ENGLISH
Button beeps ON
Battery low indicator beeps ON
Out of range warning beeps ON
Auto answer ON
Dialling mode DTMF
Pause after picking up line / dial-out code 3 seconds
Phonebook Empty
Redial list Empty
Calls list Empty
To default/reset the handset and base to their original/default factory settings
Please note that if you reset your Synergy 3100 the Phonebook, Redial and Calls list will be deleted.
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP and press the button.
Use the DOWN button to scroll to DEFAULT and press the button.
The display will show PIN?
Enter the base PIN (original setting OOOO)
Press the button.
You will hear a confirmation tone at the base and handset. The handset display will flash BASE 1 and then SYNERGY HS1.
Your Synergy 3100 is now reset to the factory settings.
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Using Caller Display
If you subscribe to a Caller Display Service you can see your caller’s number (provided it is not withheld) on your handset display, as well as the time and date of their call. If you have your caller’s name and number stored in your handset phonebook, you will see the name of your caller displayed instead of the number.
Please ensure that you have stored the full telephone number, including the area code, otherwise the name will not match the number stored in the phonebook.
Whether you take a call or not, the caller’s details are stored in the Calls list. You can display, scroll through and dial numbers on the list and copy them into the phonebook.
Caller information not available
With some incoming calls the telephone number of the caller is not available and cannot therefore be displayed.
In this case, your Synergy 3100 provides you with some explanatory information about the type of call received. This will be one of the following.
UNAVAILA
The number is unavailable.
WITHHELD
The caller has withheld their number.
RINGBACK
Ringback call.
OPERATOR
The call has been made via the operator.
PAYPHONE
The caller is ringing from a payphone.
INTERNAT
International call.
Important
To use Caller Display or Call Waiting you must first subscribe to your network provider’s Caller Display or Call Waiting Service. A quarterly fee is payable.
For more information on BT’s Select Services, call BT free on 0800 800 150.
Caller Display and Call Waiting
Calls list
The Calls list contains the telephone numbers of your last 20 callers.
New calls in the Calls list are indicated by the flashing symbol on the display.
If a call is received when the Calls list is full then the oldest entry will be deleted automatically.
CALLER DISPLAY
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Press the DOWN button to enter the Calls list.
Use the UP or DOWN button to scroll to the number you want to store in the phonebook.
Press the button.
The display shows the date and time of the call.
Press the button again, the display shows ADD.
Press the button, the display shows NAME?.
Press keypad buttons to enter name as described before under the “Entering names” section.
To dial a number from the Calls list
Press the DOWN button to enter the Calls list.
Use the UP or DOWN button to scroll to the number you want to dial.
Press the TALK button. The number will be dialled automatically.
To store a number from the Calls list into the Phonebook
To enter and view the Calls list
Press the DOWN button to enter the Calls list. The symbol is displayed.
Use the UP or DOWN button to scroll backwards and forwards through the Calls list.
If the ‘name’ of your caller has been stored in the phonebook, this will be displayed. Press the button and the number will be displayed.
Press the button and the time and date of the call will be displayed.
Keep pressing the button to return to the Calls list entr y.
Note
You can enter names up to 8 characters long. If necessary, you can edit the entry, when the entry is correct, press the button. The number is now stored in the phonebook.
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Press and hold the ✘button to return to the standby screen.
Press the button.
The name and number are now stored in the phonebook.
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To delete all numbers from the Calls list
Press the DOWN button to enter the Calls list.
Press the
button. The
display will show DEL ALL.
Press the button. The display will show EMPTY for 2 seconds.
To delete a number from the Calls list
Press the DOWN button to enter the Calls list.
Use the UP or DOWN button to scroll to the number you want to delete.
Press the button twice, ADD will be displayed.
Use the UP or DOWN button to scroll to DELETE? and press the button.
The number is deleted from the Calls list.
*Call Waiting
If an incoming call arrives while you are already engaged on a telephone call, you will hear a soft beep every 5 seconds (this beep is not audible to the person you are speaking to). The second caller’s number (and name if stored in the directory) will appear on the handset display.
Instead of the engaged tone, the second caller will hear an announcement to hold on as you are aware that there is a second call.
*You must subscribe to your network provider’s
Call Waiting Service before this feature will work. A quarterly fee is payable.
To accept a Call Waiting call
If you hear the tone that tells you there is another caller, whilst you are on a call:
Press the Recall button. The first caller will be put on hold and you can now speak to your second caller.
To return to the first caller press the Recall button again.
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You can switch back and forth between the two calls without disconnecting either if you wish.
Important
Once stored in the phonebook the number will be deleted from the Calls list.
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If you wish to disconnect the first call press the TALK button after speaking to the first caller.
The handset will then ring. Press the TALK button again and continue with the second caller.
CALL WAITING
Note
The second caller will only be charged for their call from the moment you answer and not while they are waiting for your
initial contact.
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Up to 5 handsets can be registered and operated from any one Synergy 3100 base. This allows you to make internal calls between two handsets while a third is making an external call.
Each handset can be registered on up to 4 bases.
Each additional handset you purchase must be registered with the base.
Your handset supplied is pre-registered as Handset 1 to its base (Base 1).
If you have purchased a Twin the additional handset supplied is pre-registered as Handset 2 (Base 1).
Using Synergy 3000 additional handsets and bases
Note
Remember to charge the battery pack of new handsets for at least 16 hours before use.
If the display shows NOT REG and the symbol is flashing, your handset is not yet registered with the base.
At the base:
Press and hold the base PAGE button for at least 10 seconds, until you hear the validation tone (two beeps), then release the button.
At the handset:
Press the button to enter the menu.
Use the DOWN button to scroll to REGISTER and press the button.
The display will show BS 1 2 3 4. (The numbers
Digital Clarity
DECT
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Power/In useCharging
Synergy 3100
To register a Synergy 3000 handset to another base
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To de-register a Synergy 3000 additional handset from the base
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP and press the button.
Use the DOWN button to scroll to DEL HS and press the button.
The display will show PIN?
Enter your 4-digit PIN.
Press the button.
Use the UP or DOWN button to select the handset you want to de-register (HANDSET 1-5).
Press the button. Display shows CONFIRM?.
Press . You will hear a confirmation beep.
Once de-registered, the handset will display NOT REG.
that are flashing indicate other bases that the handset is already registered to).
Enter the base number (BS 1-4) that you want to register the handset to.
Enter your 4-digit PIN (original factory setting OOOO) and press the  button.
The display will show SEARCH 1, 2, 3, 4 and the
symbol will flash as the handset tries to locate the base. When the handset locates the base, the handset will be automatically selected and shown on the display.
Note
Handsets can only be de-registered via another handset.
Note
Your 4 digit PIN number is 0000 unless you have previously allocated a new PIN number as explained on page 25.
Note
If the handset does not locate the base, the handset will return to the previous menu. Try to register again by using a different available base number. Ensure that you are in close vicinity of the base).
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Internal calls
If you have multiple handsets registered to the base you can make internal calls between handsets.
Transferring calls
You can transfer an external call to another handset registered to the base.
To make an internal call to another handset
Press the INT button.
Enter the number of the handset you wish to call, (1-5). The called handset will ring
The display will show INT.
To end the call, press the TALK button.
The number of the handset calling will be displayed on the called handset. For example, if handset 2 calls handset 1, HS2 will be displayed on handset 1.
Enter the number of the handset that you want to transfer the call to (1-5).
Your caller will be put on hold.
When the internal handset is answered, (if you want to you can talk to the handset user first), press the TALK button. The call will be transferred.
If the call to the second handset is not answered you can revert/speak to the caller again by pressing the INT button.
Int
Int
To transfer an external call between handsets
During an external call:
Press the INT button.
Int
ADDITIONAL
Three-way conversation
You can talk to one external caller and another internal caller at the same time on your handset.
During a call with an external caller:
Press the INT button. Your caller is put on hold and you hear a tone.
Enter the number of the handset you want to transfer the call to.
Int
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When the handset is answered, press and hold the # button for about 3 seconds. You can now start your three-way conversation. (If the internal handset user does not answer your call, press the INT button to return to your external caller).
Press the TALK button to end the call.
Use the DOWN button to scroll to PRIORITY and press the button.
Use the DOWN button to scroll to SELECT.
Press the button.
Use the DOWN button to display the option you want, either BASE or the handset number you require, eg HANDSET 3.
Press the button. The display shows RINGS followed by a number between 1 and 9.
Use the DOWN button to scroll to the number of rings you require.
Press the button. PRIORITY is displayed, denoting that handset priority is on.
Press the button to confirm. The display shows ON.
Handset Priority
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When on a three-way call the call can only be cleared by the handset which set it up.
Press the button to exit the call.
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If you have more than one handset registered to the base you can select the handset you want to ring first. You can also set the number of rings the handset will have before an incoming call reverts to all available handsets.
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP and press the button.
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Help
Do not immerse the batteries in water or throw into a fire, or dispose of with ordinary domestic refuse.
BT accepts no responsibility for damage caused to your Synergy handset by using any other type of batteries.
No display appears.
The batteries may be flat or dead. Recharge or replace the batteries.
The handset may be switched off.
No dial tone.
Is the telephone line cord plugged into the phone socket?
Check that: The base station is connected to the mains power and switched on.
You cannot link up with the base station.
Is the display flashing ?
The mains power cable may not be connected at the base or switched on.
Are you in range of the base station?
The batteries could be low or flat.
If using more than one base station, check that you are connected to the correct base. See page 25.
Replacing the handset batteries.
After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.
For spare 2 x AAA rechargeable batteries please contact the Synergy 3100 Helpline 08706 058 047.
Replacing the batteries
In the event that you should need to change or replace the batteries: Remove the battery compar tment cover and take out the batteries. Insert new 2 x AAA re-chargeable batteries and replace the battery compartment cover.
HELP
36
Are you using the correct power adaptor?
Synergy 3100 base station power supply is Item Code 872260.
Synergy 3000 charger power supply is item code 003313.
Cannot adjust an option in the base station.
Is someone else making changes via another handset?
Have you pressed the button to confirm your selection?
Handset does not ring.
The ringer volume may be switched to off. To adjust the ringer volume on the handset. See page 21.
Check that: The base station is plugged into the phone socket.
Check that: The base station is plugged into the mains power and switched on.
Buzzing noise on my radio, TV, computer or hearing aid.
Sometimes, your Synergy 3100 can interfere with other electrical equipment if it is placed too close.
It is recommended that you place your Synergy 3100 and other Synergy/ DECT GAP compatible handsets at least one metre away from such appliances to avoid any risk of interference.
The charger does not appear to be working.
Check that: The power adaptor is properly plugged into the charger.
Check that: Your handset has slotted correctly into the charger.
Check that: The batteries are correctly fitted into the handset.
Check that: The base is plugged in to a working socket and that the socket is switched on.
HELP
Customer Helpline
If you are still experiencing difficulty, call the Synergy 3100 Helpline on 08706 058 047.
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General information
Your Synergy 3100 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Synergy 3100, or any component thereof, (other than the batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover the battery pack and any faults or defects caused by accidents, misuse, fair wear and tear, neglect, storm damage, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 35, or contact the Synergy 3100 Helpline for assistance:
Helpline 08706 058 047, 9am to
5.30pm Monday to Friday.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified repairer.
Instructions for returning the product:
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including line cords, power supply units, and the original
Guarantee
GENERAL INFORMATION
38
How many telephones can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Synergy 3100 has a REN of 1. A total REN of 4 is allowed, if the total REN of 4 is exceeded, the telephones may not ring.
With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
Only use approved power supply, item code 872260 for base station or 003313 for charger (only applicable if you have purchased the Synergy 3100 Twin).
Use only approved (Ni-MH) rechargeable batteries.
You may need to enter an access code (e.g. 9) in order to get an outside line. So that the switchboard has time to pick up an outside line, you may also need to add a Pause after the access code.
Technical information
Switchboard external line access code
This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone dialling and timed break recall. If in doubt please consult your service provider.
Switchboard compatibility
Recall
batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.
To use the recall button
This is used when connected to certain switchboards and for some BT Select Services or those services available via your network provider.
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To set the dialling mode
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP and press the button.
Use the DOWN button to scroll to DIALMODE and press the button.
Use the UP or DOWN button to select either TONE or PULSE.
Press the button. You will hear a confirmation beep.
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To automatically insert a pause after an access code
Press the button.
You can also adjust the length of the pause to be inserted. There are two options available, 3 or 5 seconds to be set to suit the switchboard:
Press the button.
Use the DOWN button to scroll to SETUP.
Press the button.
Use the DOWN button to scroll to PABX.
Press the button.
Use the DOWN button to scroll to PAUSE.
Display shows 3 SEC.
Use the DOWN button to scroll to 5 SEC.
Press the button. You will hear a confirmation tone.
With some switchboards it may be helpful to dial a pause after entering the switchboard access code, e.g. 9, 11 etc. to enable you to get an outside line.
This feature automatically inserts a pause between the access code and the telephone number that you have entered in the Phonebook. However for this feature to work you must still enter the access code at the front of the telephone number when storing in the Phonebook.
Press the button to enter the menu.
Use the DOWN button to scroll to SETUP.
Press the button.
Use the DOWN button to scroll to PABX.
Press the button.
Use the DOWN button to scroll to PBX 1.
Press the button. Display shows PIN?. Enter PIN number.
Press the button.
Enter the access code.
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Index
Additional handsets 31
Auto talk on/off 22
Base ringer volume 22
Base settings
default/reset 26 diagram 2 melody 24 PIN number 25 ringer volume 24 select which base station 25
Batteries
charging 11 install 11 low warning 11 performance 12
replacing 35 Belt clip 12 Button beeps on/off 21
Caller Display 27
Calls
end 15
handsfree 16
internal 33
make 14
preparatory dialling 14
receive 15
redial 16
secrecy 17
three-way conversation 33
transfer 33
Calls list 27
delete 29 delete all 29 dial number 28 enter 28 store in phonebook 28
view 28 Call timer 14 Call Waiting 29 Cleaning 9
Delete
calls list 29
phonebook numbers 19
De-register 32 Dialling mode 38 Display icons 2
Earpiece volume 15
End a call 15
Guarantee 37
Handset settings
default/reset 26
keypad beeps on/off 21
language setting 23
name handset 22
on/off 14
register to another base 31
ringer melody 22
ringer priority 34
ringer volume 21
INDEX
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Handsfree 16 Help 35 Helpline 12
Internal calls 33
Keypad beeps on/off 21
Language 23
Location of product 10
Make a call 14
Melody
base 24 handset 22
Menu structure 4
Name a handset 22
On/off
auto-talk 22 handset 14 keypad beeps 21 secrecy 17
Pause – insert 18, 39
Paging handsets 20 Phonebook 17
delete 19 dial 18 edit 19 enter a pause 18
store 17 PIN base 25 Power supply 10 Preparatory dialling 14 Pulse dialling 38
Quick guide – handset settings 3
Recall 38
Receive a call 15 Redial 16 Register handset to another base 31 REN (Ringer Equivalence Number) 36 Reset handset/base 26 Returning your Synergy 3100 37 Ring priority 34 Ringer melody
base 24 handset 22
Ringer volume
base 24 handset 21
Safety information 9
Secrecy 17 Setting up 10 Speech volume 15 Storing a number 17 Switchboard access code 38 Switchboard compatibility 38
Technical information 38
Telephone line cord 12 Three-way conversation 33 Tone dialling 38 Transfer calls 33
Unpacking 8
Volume
base ringer 24 earpiece 15 handset ringer 21 handsfree 16
INDEX
42
Accessories and spares
For the Synergy 3100 range of telephones
Accessories and spares for the Synergy 3100 range of telephones are listed below.
All items are available from the Synergy Helpline, please call
08706 058 047
Additional handsets and chargers:
In Titanium:
Item code 005717
Additional chargers:
Power supply units for the base station or charger
Plug mounted, 13 amp mains adaptor.
Item code 872260 for base station
Item code 003313 for charger
Telephone line cord
AAA rechargeable batteries (Ni-MH)
Battery cover
User guide
Charging
Charging
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R&TTE
This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.
Declaration of Conformance.
Hereby, Suncorp Technologies, declares that this Synergy 3100 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
The Declaration of Conformance for the Synergy 3100 is published on the web site http://www.suncorptech.com/bt
Offices worldwide
The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of British Telecommunications plc in the UK.
© British Telecommunications plc 2002. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Designed by: The Art & Design Par tnership Limited. Printed in China. Synergy 3100. Issue 1 (9/02) 5
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