This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Synergy 3100
Digital Cordless Telephone with Caller Display
*
and Call Waiting*featuring DECT
User
Guide
YOU MUST
SUBSCRIBE TO YOUR
NETWORK PROVIDER’S
CALLER DISPLAY AND CALL WAITING
SERVICES BEFORE THESE FEATURES WILL
WORK. A QUARTERLY FEE IS PAYABLE
Please open this page for an ‘at a glance’
guide to your Synergy 3100
Please open this page for a further
‘at a glance’guide to your Synergy 3100.
1
At a glance
Menu button
Use to access and
select the options in
the menu, see pages 4-5.
Handset
Internal button
To make internal calls
between handsets
registered to the base,
see page 33.
Phonebook button
Use to access the 50
names and numbers
stored in the phonebook,
see page 18.
Recall/Power button
For use with a
switchboard/ PBX and BT
Select Services, see page 38.
Also used to switch
off the handset, see page 14.
Keypad
Talk button
Use to make, receive
and end calls, see pages
14-15.
Secrecy button
During a call press to
mute the call so your
caller cannot hear
you talk to someone
close by, see page 17.
Also used as a delete,
edit and exit button.
Volume buttons
Use to adjust the
handset earpiece speech
volume (see page 15)
and handset and base
ringer volume, see pages
21 and 24.
Also used to access the
redial and calls list and
scroll through the
directory, menu options,
redial and calls list.
Red light
To indicate that
the phone is ringing or
in use.
Handsfree button
Use to answer calls
or make a call using
the handsfree mode,
see page 16.
Liquid Crystal
Display
Display shows you
incoming caller’s
details, the name
and/or number you
have dialled, and the
status of the handset.
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Explanation of the display icons
Icon Steady Flashing
EXT
External line in use Incoming call
INT
Internal call Internal call from another handset
In calls list New call received in calls list
3 way conversation in progress
Battery exhausted
Battery weak
Battery half-full
Battery full
Phonebook
Menu in use
Handset linked to base station Out of range or searching for base station
In handsfree mode
EXT
INT
SYNERGY HS1
HS1
Displays the number of
the handset at all times.
Page button
Allows you to page the
handset(s) to alert a
handset user or to locate
a handset, see page 20.
Charging light
Lights up red to indicate
charging when the
handset is on the base.
Power/In use light
Green light remains lit
when there is power to
the phone and flashes
when the line is in use.
To personalise the
name of your handset,
see page 22.
Standby screen
Base
Page
DECT
Digital Clarity
Synergy 3100
Charging
Power/In use
EXT
INT
Key combination
*
enter the name enter
the telephone number
During a call, press the during a
call until the required level is reached.
During a call, press to switch on and again
to switch off.
enter handset number
enter handset number
– keep pressing to scroll.
– keep pressing to scroll.
HANDSET
RING VOL
to select volume
SETUP BASE VOL
to select volume
Quick Guide
Information for the handset settings
Function
Answer a call/End a call
Make a call
Redial a number
Store a number in the
memory
Dial a number in the memory
Adjust the earpiece volume
Secrecy on/off
Transfer call to another handset
Three way conversation
Access to redial list
Access to calls list
Set handset ringer volume
Set base unit ringer volume
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Important
*If the handset is sitting in the base when a call comes in, you can pick it up
and answer it automatically without pressing the button.
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Menu Structure
Cont......
Phonebook
Setup
Add
Delete
Modifiy
Base Vol
Base Mel
Sel Base
Del H/S
PIN Code
Priority
Dial Mode
PABX
Default
Handset 1.....5
Vol Off
Melody 1.....5
Base 1.....4
Auto
PIN?
PIN?
On
Off
Select
Tone
Pulse
Recall Recall 1
Recall 2
PBX1
PBX2
Pause
PIN?
Handset 1.....5
New PIN
Retype
Base
Handset 1.....5
PIN?
PIN?
3 Sec
5 Sec
MENU STRUCTURE
5
Important. If you make a mistake you can return to the previous menu heading by pressing the ✘ button. If you press
and hold the
✘ button at any time you will return to the standby screen. After 30 seconds if no buttons are pressed
the handset will automatically return to the standby screen.
Handset
Register
Beep
Ring Vol
Ear Vol
Int Mel
Ext Mel
Auto Ans
Name
Language
BS 1234
Keytone
Low Batt
Outrange
Volume 1.....5
Vol Off
Ear Vol 1.....5
Melody 1.....5
Melody 1.....5
On
Off
English
Francais
Deutsch
Nederl
Italiano
Espanol
Portuges
Norsk
Dansk
Svenska
Suomi
PIN?
On or Off
On or Off
On or Off
MENU STRUCTURE
6
In this guide
At a glance
Handset 1
Display icons 2
Quick Guide 3
Menu structure 4
Introduction 7
Unpacking your
Synergy 3100 8
For your records 8
Safety information 9
Setting up 10
Plan the location 10
Using the telephone 14
Making and receiving calls 14
Call timer 14
Handsfree 16
Redial 16
Secrecy 17
Name and number
Phonebook 17
Paging handsets 20
Handset settings 21
Base settings 24
Caller Display
and Call Waiting 27
Using Caller Display 27
Calls list 27
Call Waiting 29
Using Synergy 3000
additional handsets 31
Internal calls 33
Transferring calls 33
Three-way conversation 33
Help 35
General information 37
Guarantee 37
Technical information 38
Switchboard compatibility 38
Switchboard external line
access code 38
Recall 38
Index 40
Note
In this user guide, we’ve included
helpful tips and useful notes. They
are shown in a white box like this.
Note
There is a detailed INDEX at the end of this guide, see page 40.
IN THIS GUIDE
7
Introduction
Your Synergy 3100 has been designed for ease of use and made
to the high standards set by BT
Please read the instructions carefully
before use and keep this user guide for
future reference.
DECT
By purchasing the Synergy 3100 you
now own a product which combines
the advantages of cordless operation
with the performance of a high
quality corded telephone. It complies
with the Digitally Enhanced Cordless
Telecommunications (DECT)
standard and offers unparalleled
quality and features.
You can use up to 5 handsets with
your Synergy 3100 base station
without the need for additional wiring.
This user guide applies to both single
and multiple handset systems. The
internal call functions described in
this guide apply only to Synergy 3100
base stations with more than one
handset connected.
Important
If you wear a hearing aid, please
note that the Synergy 3100 works
by sending radio signals between the
base station and the handset. These
signals may interfere with some
hearing aids, causing a humming
noise.
Digital Clarity
DECT
Page
Power/In useCharging
Synergy 3100
INTRODUCTION
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Charging
8
Unpacking your Synergy 3100
For your records
In addition:
If you have purchased the
Synergy 3100 Twin:
One Synergy 3000
handset
One Synergy 3000
charger
2 x AAA rechargeable
batteries (Ni-MH)
One battery cover
One power supply
for charger
(Item code: 003313)
One belt clip
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
If you change your PIN, keep a record
of the new number here:
(original setting 0000)
See page 25 for more information.
INTRODUCTION
If anything is missing, please contact
your place of purchase immediately.
One Synergy 3100
base station
One Synergy 3100
handset
2 x AAA rechargeable
batteries (Ni-MH)
One battery cover
One power supply
for base station
(Item code: 872260)
One telephone line cord
One belt clip
Digital Clarity
Synergy 3100
Power/In useCharging
Page
DECT
9
INTRODUCTION
General
Only use the power supply included
with the product. Using an unauthorised
power supply will invalidate your
guarantee and may damage the telephone.
The item number for the power supply
used with the base station is 872260.
The item number for the power supply
used with the charger is 003313 (only
applicable when you have purchased the
Synergy 3100 Twin).
Only use the approved rechargeable
batteries supplied. Spare rechargeable
batteries are available from the Synergy
Helpline 08706 058 047.
Do not open the handset or base station.
This could expose you to high voltages
or other risks. Contact the Helpline for
all repairs.
Radio signals transmitted between the
handset and base may cause interference
to hearing aids.
It is recommended that advice from
a qualified expert be sought before
using this product in the vicinity of
emergency/intensive care medical
equipment.
It is recommended that if you have
a pacemaker fitted you check with a
medical expert before using this product.
Your product may interfere with other
electrical equipment, e.g. TV and radio
sets, clock/alarms and computers if placed
too close. It is recommended that you
place your product at least one metre
away from such appliances to minimise
any risk of interference.
Never dispose of the batteries in a fire.
There is a serious risk of explosion and/or
the release of highly toxic chemicals.
Cleaning
Simply clean the handset and base station
with a damp (not wet) cloth, or an antistatic wipe. Never use household polish
as this will damage the product. Never
use a dry cloth as this may cause a
static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
batteries are being recharged. This is
normal. However, we recommend
that you do not place the product on
antique/veneered wood to avoid damage.
Do not stand your product on carpets
or other surfaces which generate fibres,
or place it in locations preventing the
free flow of air over its surfaces.
Do not submerge any part of your
product in water and do not use it in
damp conditions, such as bathrooms.
Do not expose your product to fire,
explosive or other hazardous conditions.
There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the
power and telephone line cord for the
duration of the storm.
Safety information
10
1 Connect the power supply to
the base
Plan the location
Position your Synergy 3100 within 2
metres of a power socket and phone
socket otherwise extension cables will
be required.
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
Do not place your Synergy 3100 product
in the bathroom or other humid areas.
Setting up
Follow these steps to set up your Synergy 3100 ready for use
Plug the power adaptor into the mains
power socket and switch on. The green
Power/In Use light comes on.
Note
The base station must be plugged into
the mains power socket at all times.
Note
The Synergy 3100 has a range of up
to 300 metres outdoors and up to
50 metres indoors. The range will be
reduced when there is no clear line
of sight between the base and handset.
Thick stone walls can severely affect
the range.
SETTING UP
11
Before you use your Synergy 3100 for
the first time, it is important to have
the handset batteries fully charged.
The batteries need to charge
continuously for at least 16 hours
to reach full charge.
Place the handset on the base. The
red charging light will come on. The
handset comes pre-registered to the
base station as SYNERGY HS1. This is
shown on the display. The icon and
the battery icon are shown on the
display. Once the handset is fully
charged, the display shows a full
battery symbol.
3 Charge the handset batteries
for at least 16 hours
2 Install the rechargeable
batteries in the handset
Battery low warning
If the handset battery symbol is empty
and flashing, and you hear a warning
beep every 10 seconds, you will need
to recharge your handset before you
can use it.
The handset uses two rechargeable
Nickel Metal Hydride (Ni-MH) AAA
batteries which are supplied. Take
care to insert the batteries as shown
and then fit the battery cover (the
battery cover may be found in the
packaging with the batteries).
SETTING UP
Please note that the red charging light
will remain on even when the batteries
are fully charged.
BATTERY LEVELS
WEAK HALF-FULL FULL
Note
The symbol on your handset display
indicates when you are in range of
the base station. If the symbol flashes
and you hear a warning beep, you
are out of range and will need to move
closer to the base station.
12
5 Connect the telephone line cord
Battery performance
Under no circumstances should
non-rechargeable batteries be used.
Only use the approved batteries, type:
rechargeable Nickel Metal Hydride
(Ni-MH); size AAA; capacity
550mAh 1.2v. Using unapproved
batteries will invalidate your guarantee
and may damage the telephone.
To keep your batteries in the best
condition, leave the handset off the
base station for a few hours at a time.
(after the intial 16 hour charge).
Please note, however, that new Nickel
Metal Hydride (Ni-MH) batteries
do not reach their full capacity until
they have been in normal use for
several days.
Fully discharging the batteries at
least once a week will help them last
as long as possible. However, the charge
capacity of rechargeable batteries will
reduce with time as they wear out,
so reducing the talk/standby time
of the handset. Eventually they will
need to be replaced. New batteries
can be obtained from the BT Synergy
Helpline 08706 058 047.
Note: Under ideal conditions, the
handset batteries should give about
14 hours talktime or 350 hours
standby on a single charge. Optimum
times for talk and standby are only
achieved when the handset batteries
are fully charged.
Note
It is recommended that you do not
connect the telephone line cord to the
phone socket until your handset is
fully charged. This will prevent the
risk of the batteries discharging
during a conversation, which could
cause you to lose a call.
SETTING UP
4 Connect the telephone line
cord to the Synergy 3100
base station
13
SETTING UP
Additionally, if you have
purchased the Synergy 3100
Twin:
1. Connect the power supply to the
charger.
Plug the power adaptor into the mains
power socket on the underside of the
charger.
The item code for the power supply
used with the charger is 003313.
Plug the adaptor into the mains power
supply and switch on.
2. Install the rechargeable batteries in
the handset.
3. Charge the handset batteries for at
least 16 hours.
Your Synergy 3000 additional handset
comes pre-registered to the main base
station as SYNERGY HS2. This will be
shown on the display.
Your Synergy 3100 Twin
is now ready for use.
Note
The charger must be plugged into the
mains power socket at all times.
Customer Helpline
If you have any difficulties setting up
your Synergy 3100 please call the
Helpline on 08706 058 047.
6 Attach the belt clip (optional)
Fit the belt clip onto the back of the
handset if required.
Slot
Your Synergy 3100
is now ready for use.
14
Using the telephone
Call timer
Making and receiving calls
To make an external call
Press the TALK button.
You will hear the dial tone and
the display will show the
EXT
symbol.
Enter the number you want.
The number is dialled
automatically.
To switch the handset on and off
Press and hold the POWER
button to switch the handset off.
To switch the handset on,
press and hold the POWER
button again.
Preparatory dialling
Preparatory dialling allows
you to enter the number
before pressing the TALK
button. This enables you to
correct any mistakes before
you actually make the call.
Enter the number to be
dialled.
The number is shown in the
display.
(If you make a mistake, press
the
✘ button to delete the
incorrect digit).
When you have entered the
number correctly, press the
TALK button to dial the number.
Your handset will automatically time
the duration of all external calls.
The handset display shows the call
duration both during your call and for
a few seconds after it is complete.
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Note
To exit and return to the previous
menu at any time, press the
button. If you press and hold the
button you will return to the
standby screen.
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USING YOUR PHONE
EXT
15
During a call:
You can adjust the earpiece
volume. There are 5 levels to
choose from.
Press the UP or DOWN
button until you reach the
required level. This will be
shown on the display.
eg: EAR VOL 3.
In standby mode:
Press the button.
Press the DOWN button until
HANDSET is displayed.
Press the button.
Press the DOWN button until
EAR VOL is displayed.
Press the button.
Press the UP or DOWN
button until you reach the
required level.
Press the button to confirm
the selected level.
Press and hold the
✘ button to
return to the standby screen.
To receive a call
When the phone rings the
display will show CALL and
the EXT symbol will flash.
If you have subscribed to a
Caller Display Service, the
number (and name if stored
in the phonebook) will be
displayed.
Press the TALK button.
Or
If the handset is on the base,
simply lift it up and speak.
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To adjust the speech volume
during a call
To end a call
Press the TALK button.
Or
Place the handset back on
the base.
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Note
You can switch the Auto-Talk feature
on or off. Please see page 22.
USING YOUR PHONE
16
You can redial up to 5 of the last
numbers called. They are stored in the
redial list. If you have stored a name
to go with a number in the phonebook,
the name will be displayed instead.
See “Name and number Phonebook”,
page 17.
Redial
To adjust the handsfree volume
Whilst in handsfree mode you
can increase or decrease the
handsfree volume. There are
5 volume levels to choose from.
Press the UP or DOWN
button to adjust the volume.
The volume will be adjusted
accordingly.
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To answer a call in handsfree
When the phone rings:
Press the HANDSFREE
button. The call is transferred
to the loudspeaker.
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During a call you can switch
to handsfree mode.
Press the HANDSFREE
button. The call is transferred
to the loudspeaker.
Press the HANDSFREE
button to switch back to using
the handset.
To switch to handsfree during
a call
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To make a handsfree call
Dial the number.
Press the HANDSFREE button.
The display will show the
icon to indicate handsfree
is active. You will hear the
number being dialled out.
To switch back to using the
handset at any time, press the
HANDSFREE button.
To end the call, press the
TALK button.
Handsfree allows you to talk to your
caller without holding the handset and
enables other people in the room to
listen to your conversation.
Handsfree
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USING YOUR PHONE
17
Press the button to enter
the menu.
The display will show
PHONEBK, press the button.
The display will show ADD,
press the button.
The display shows NAME?
Enter the name using the
letters on the keypad. Names
can be no longer than 8
characters.
Entering names:
Use the keypad letters to
enter names, e.g. if you wish
to store the name TOM:
To enter the letter T, press the
8 button once.
To enter O, press the 6 button
three times and wait for the
cursor to move across.
You can store up to 50 of your most
frequently used names and numbers
in the Phonebook. Stored numbers
can be no longer than 20 digits and
a maximum of 8 characters can be
stored.
To store a name and number in
the Phonebook
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Name and number Phonebook
When on a call you can talk to
someone in the same room, without
your caller hearing.
Secrecy
To switch secrecy on / off
During a call, press the
✘
button. The display will show
MUTE. Your caller cannot hear
you.
Press the
✘ button again to
resume your call.
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Dial from the redial list
Press the UP button to enter
the redial list.
Continue pressing the UP
button to view the next number
in order of most recent first.
Press the TALK button when
the number (or name) you
want to call is displayed. The
number is dialled automatically.
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USING YOUR PHONE
18
To dial a name and number
from the Phonebook
Press the PHONEBOOK
button to enter the phonebook.
Use the UP or DOWN button
to scroll through.
Or
Enter the first letter of the
name you want, e.g. for Tom,
press the 8 button to search
for names beginning with T.
Press the TALK button to
dial the number of the name
displayed. The number is
dialled automatically.
To enter a pause in a stored
number
You may want to enter a pause
when storing international
numbers, charge card numbers
or if you connect your
telephone to a switchboard.
(For more information on
switchboard use see page 38.)
When storing the number,
press and hold the UP button,
until a P is displayed, at the
point where you want to enter
the pause.
You may enter as many pauses
as required.
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To enter M, press the 6 button
once.
If you enter a digit incorrectly,
press the
✘ button to delete it.
Press to confirm the name.
You will hear a confirmation
beep.
The display shows NUMBER?
Enter the telephone number
you want to store.
Press the button. You will
hear a confirmation beep.
Alternatively, press the
button to continue storing
entries in the phonebook.
Press and hold the
✘ button to
return to the standby screen.
Note
Press the 1 button once to inser t a
space, press twice for a - (hyphen),
press 3 times for the number 1.
Note
If you subscribe to a Caller Display
Service (see page 27) and want
directory names to be displayed when
a call is received from one of your
directory numbers, you must ensure
that you always enter the full
telephone number, including the
national code.
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USING YOUR PHONE
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To delete a Phonebook entry
Press the button to enter
the menu.
The display will show
PHONEBK, press the button.
Use the DOWN button to
scroll to DELETE and press
the button.
Use the UP and DOWN
buttons to scroll through to
the entry you want to delete.
When you have found the name
to delete, press the button.
The number will be displayed,
press the button.
The display will show
CONFIRM?, press the button.
You will hear a confirmation
beep. The number is now
deleted.
Press and hold the
✘ button to
return to the standby screen.
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To edit an entry in the
Phonebook
Press the button to enter
the menu.
The display will show
PHONEBK, press the button.
Use the DOWN button to
scroll to MODIFY and press
the button.
Use the UP or DOWN button to
find the name you want to edit.
Press the button.
Use the
✘ button to delete
unwanted letters. You can
enter new letters as shown in
‘Entering names’ on page 17.
Press to store the new
name. You will hear a
confirmation beep.
The number will be displayed.
Use the ✘ button to delete
unwanted digits and re-enter
the correct ones.
Press the button to store
the new number. You will hear
a confirmation beep.
Press and hold the
✘ button to
return to the standby screen.
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Note
You can scroll in either direction to
search through the list.
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USING YOUR PHONE
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To page a handset from the base
Press the PAGE button on the
base.
The handset(s) will ring.
The display will show
INT flashing.
To stop paging, press the
PAGE button again.
Or
To stop paging, press any
button on the handset.
Paging handsets
You can page your handset(s) from
the base station to alert a handset
user that they are wanted or to locate
a missing handset.
Note
Paging calls cannot be answered by
a handset.
USING YOUR PHONE
Page
Page
21
Handset settings
To adjust the handset ringer
volume
There are 5 levels to choose
from (1-5), or you can turn
the ringer off altogether.
Press the button to enter
the menu.
Use the DOWN button to
scroll to HANDSET and press
the button.
Use the DOWN button to
scroll to RING VOL and press
the button.
You will hear the current
volume setting and it will be
shown on the display.
Use the UP or DOWN button
to select the required volume
(VOLUME 1-5 or VOL OFF).
You will hear a sample ring.
Press the button to confirm
the new setting. You will hear
a confirmation tone.
Press and hold the
✘ button to
return to the standby screen.
To switch keypad beeps on
and off
Press the button to enter
the menu.
Use the DOWN button to
scroll to HANDSET and press
the button.
The display will show BEEP,
press the button.
The display will show KEYTONE,
press the button.
Use the UP or DOWN button
to select either ON or OFF.
Press the button. You will
hear a confirmation beep.
Press and hold the
✘ button to
return to the standby screen.
Important
Press and hold the ✘ button at any
time to exit the menu and return to
the standby screen.
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To set the external or internal
ringer melody
There are 5 melodies to
choose from and you have the
option to choose a different
melody for external and
internal calls. (Internal calls
for when you have more than
one handset).
Press the button to enter
the menu.
Use the DOWN button to
scroll to HANDSET and press
the button.
Use the DOWN button to
scroll to either INT MEL or
EXT MEL.
Press the button.
You will hear the current
melody setting and it will be
shown on the display. e.g.
MELODY 4.
Use the UP or DOWN button
to select the required melody.
You will hear a sample melody.
Press the button to confirm
the new melody. You will hear
a confirmation tone.
Press and hold the
✘ button to
return to the standby screen.
To switch auto-talk on/off
When the handset is on the
base or the charging unit you
can answer the call by picking
it up from the base. This will
automatically answer the call
without having to press the
TALK button.
Press the button.
Use the DOWN button to
scroll to HANDSET and press
the button.
Use the DOWN button to
scroll to AUTO ANS.
Press the button.
Use the UP or DOWN button
to turn AUTO-TALK ON or
OFF.
Press the button to
confirm.
Press and hold the
✘ button to
return to the standby screen.
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HANDSET SETTINGS
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To name a handset
The handset name is pre-set
as SYNERGY, however, you
can personalise each handset
by giving it a name. A maximum
of 8 characters can be stored.
Use the DOWN button to
scroll to LANGUAGE and press
the button.
Use the UP or DOWN button
to scroll through the language
options.
Press the button to confirm
your choice. You will hear a
confirmation beep.
Press and hold the
✘ button to
return to the standby screen.
To default back to the English
language follow:
Press the MENU button.
Press the DOWN button twice.
Press the MENU button.
Press the DOWN button seven
times.
Press the MENU button.
Press the UP or DOWN button
until ENGLISH is displayed.
Press the MENU button once.
23
To set the handset language
If you wish, you can change the
language used on the handset
display. You can choose from
English, Francais, Deutsch,
Nederl, Italiano, Espanol,
Portuges, Norsk, Dansk,
Svenska and Suomi.
Press the button to enter
the menu.
Use the DOWN button to
scroll to HANDSET and press
the button.
Press the button to enter
the menu.
Use the DOWN button to
scroll to HANDSET and press
the button.
Use the DOWN button to
scroll to NAME and press the
button.
Press the
✘ button to delete
the name already set.
Enter the name you want using
the keypad and press the
button, correct any mistakes
by pressing the
✘ button.
You will hear a confirmation
beep.
Press and hold the
✘ button to
return to the standby screen.
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To adjust the base ringer volume
There are 5 levels to choose
from (1-5), or you can turn
the ringer off altogether.
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP and press the
button.
The display will show BASE
VOL. Press the button.
Use the UP or DOWN button
to select the required volume
(VOLUME 1-5 or VOL OFF).
You will hear a sample ring.
Press the button to confirm
the new setting. You will hear
a confirmation beep.
Press and hold the
✘ button to
return to the standby screen.
Base settings
To adjust the base ringer melody
There are 5 melodies to
choose from (1-5)
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP and press the
button.
Use the DOWN button to
scroll to BASE MEL and press
the button.
Use the UP or DOWN button
to select the required melody
(MELODY 1-5). You will hear
a sample melody.
Press the button to confirm
the new setting. You will hear
a confirmation beep.
Press and hold the
✘ button to
return to the standby screen.
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BASE SETTINGS
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To select a base station
If a handset is registered to
more than one base station,
you can select which base your
handset will use.
For more information on
registering your handset to
another base, see page 31.
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP and press the
button.
Use the DOWN button to
scroll to SEL BASE and press
the button.
Use the UP or DOWN button
to select the base you want
(BASE 1-4).
Press the button. You will
hear a confirmation beep.
Press and hold the
✘ button to
return to the standby screen.
If you change the base station
PIN, keep a record of the new
number by writing it in the
space provided on page 8.
You will need to use your base
station PIN for registering
handsets and for some other
optional settings.
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP and press the
button.
Use the DOWN button to
scroll to PIN CODE and press
the button.
The display will show PIN?
Enter your 4-digit PIN
(original setting OOOO).
Press the button.
The display will show NEW PIN.
Enter your new 4-digit PIN.
Press the button.
The display will show RETYPE.
Re-enter your new 4-digit PIN.
Press the button. You will
hear a confirmation beep.
Press and hold the
✘ button to
return to the standby screen.
To change the base station
PIN code
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BASE SETTINGS
26
The default settings are:
Earpiece volume 3
Handset & Base ringer volume 3
Handset & Base melody 1
PIN code 0000
Handset name SYNERGY
Handset language ENGLISH
Button beeps ON
Battery low indicator beeps ON
Out of range warning beeps ON
Auto answer ON
Dialling mode DTMF
Pause after
picking up line /
dial-out code 3 seconds
Phonebook Empty
Redial list Empty
Calls list Empty
To default/reset the handset and
base to their original/default
factory settings
Please note that if you reset
your Synergy 3100 the
Phonebook, Redial and Calls
list will be deleted.
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP and press the
button.
Use the DOWN button to
scroll to DEFAULT and press
the button.
The display will show PIN?
Enter the base PIN (original
setting OOOO)
Press the button.
You will hear a confirmation
tone at the base and handset.
The handset display will flash
BASE 1 and then SYNERGY HS1.
Your Synergy 3100 is now
reset to the factory settings.
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BASE SETTINGS
27
Using Caller Display
If you subscribe to a Caller Display
Service you can see your caller’s
number (provided it is not withheld)
on your handset display, as well as the
time and date of their call. If you have
your caller’s name and number stored
in your handset phonebook, you will
see the name of your caller displayed
instead of the number.
Please ensure that you have stored
the full telephone number, including
the area code, otherwise the name
will not match the number stored in
the phonebook.
Whether you take a call or not, the
caller’s details are stored in the Calls
list. You can display, scroll through
and dial numbers on the list and copy
them into the phonebook.
Caller information not available
With some incoming calls the telephone
number of the caller is not available
and cannot therefore be displayed.
In this case, your Synergy 3100 provides
you with some explanatory information
about the type of call received. This will
be one of the following.
UNAVAILA
The number is unavailable.
WITHHELD
The caller has withheld their number.
RINGBACK
Ringback call.
OPERATOR
The call has been made via the operator.
PAYPHONE
The caller is ringing from a payphone.
INTERNAT
International call.
Important
To use Caller Display or Call
Waiting you must first subscribe
to your network provider’s Caller
Display or Call Waiting Service.
A quarterly fee is payable.
For more information on BT’s
Select Services, call BT free on
0800 800 150.
Caller Display and Call Waiting
Calls list
The Calls list contains the telephone
numbers of your last 20 callers.
New calls in the Calls list are indicated
by the flashing symbol on the
display.
If a call is received when the Calls list
is full then the oldest entry will be
deleted automatically.
CALLER DISPLAY
28
Press the DOWN button to
enter the Calls list.
Use the UP or DOWN button
to scroll to the number you
want to store in the
phonebook.
Press the button.
The display shows the date and
time of the call.
Press the button again, the
display shows ADD.
Press the button, the display
shows NAME?.
Press keypad buttons to enter
name as described before
under the “Entering names”
section.
To dial a number from the
Calls list
Press the DOWN button to
enter the Calls list.
Use the UP or DOWN button
to scroll to the number you
want to dial.
Press the TALK button. The
number will be dialled
automatically.
To store a number from the
Calls list into the Phonebook
To enter and view the Calls list
Press the DOWN button to
enter the Calls list. The
symbol is displayed.
Use the UP or DOWN button
to scroll backwards and
forwards through the Calls list.
If the ‘name’ of your caller has
been stored in the phonebook,
this will be displayed. Press
the button and the number
will be displayed.
Press the button and the
time and date of the call will be
displayed.
Keep pressing the ✘ button to
return to the Calls list entr y.
Note
You can enter names up to 8
characters long. If necessary, you
can edit the entry, when
the entry is correct, press the
button. The number is now
stored in the phonebook.
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Press and hold the ✘button to
return to the standby screen.
Press the button.
The name and number are
now stored in the phonebook.
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To delete all numbers from the
Calls list
Press the DOWN button to
enter the Calls list.
Press the
✘ button. The
display will show DEL ALL.
Press the button. The display
will show EMPTY for 2 seconds.
To delete a number from the
Calls list
Press the DOWN button to
enter the Calls list.
Use the UP or DOWN button
to scroll to the number you
want to delete.
Press the button twice,
ADD will be displayed.
Use the UP or DOWN button
to scroll to DELETE? and
press the button.
The number is deleted from
the Calls list.
*Call Waiting
If an incoming call arrives while you
are already engaged on a telephone
call, you will hear a soft beep every
5 seconds (this beep is not audible to
the person you are speaking to). The
second caller’s number (and name if
stored in the directory) will appear on
the handset display.
Instead of the engaged tone, the second
caller will hear an announcement to
hold on as you are aware that there is
a second call.
*You must subscribe to your network provider’s
Call Waiting Service before this feature will
work. A quarterly fee is payable.
To accept a Call Waiting call
If you hear the tone that tells
you there is another caller,
whilst you are on a call:
Press the Recall button. The
first caller will be put on hold
and you can now speak to
your second caller.
To return to the first caller
press the Recall button again.
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Note
You can switch back and forth
between the two calls without
disconnecting either if you wish.
Important
Once stored in the phonebook the
number will be deleted from the
Calls list.
30
If you wish to disconnect the
first call press the TALK
button after speaking to the
first caller.
The handset will then ring.
Press the TALK button again
and continue with the second
caller.
CALL WAITING
Note
The second caller will only be
charged for their call from the
moment you answer and not
while they are waiting for your
initial contact.
31
Up to 5 handsets can be registered and
operated from any one Synergy 3100
base. This allows you to make internal
calls between two handsets while a
third is making an external call.
Each handset can be registered on up
to 4 bases.
Each additional handset you purchase
must be registered with the base.
Your handset supplied is pre-registered
as Handset 1 to its base (Base 1).
If you have purchased a Twin the
additional handset supplied is
pre-registered as Handset 2 (Base 1).
Using Synergy 3000 additional
handsets and bases
Note
Remember to charge the battery pack
of new handsets for at least 16 hours
before use.
If the display shows NOT REG and
the symbol is flashing, your
handset is not yet registered with
the base.
At the base:
Press and hold the base PAGE
button for at least 10 seconds,
until you hear the validation
tone (two beeps), then release
the button.
At the handset:
Press the button to enter
the menu.
Use the DOWN button to
scroll to REGISTER and press
the button.
The display will show
BS 1 2 3 4. (The numbers
Digital Clarity
DECT
Page
Power/In useCharging
Synergy 3100
To register a Synergy 3000
handset to another base
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Page
32
To de-register a Synergy 3000
additional handset from
the base
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP and press the
button.
Use the DOWN button to
scroll to DEL HS and press
the button.
The display will show PIN?
Enter your 4-digit PIN.
Press the button.
Use the UP or DOWN button
to select the handset you want
to de-register (HANDSET 1-5).
Press the button. Display
shows CONFIRM?.
Press . You will hear a
confirmation beep.
Once de-registered, the
handset will display NOT REG.
that are flashing indicate
other bases that the handset is
already registered to).
Enter the base number
(BS 1-4) that you want to
register the handset to.
Enter your 4-digit PIN
(original factory setting OOOO)
and press the button.
The display will show
SEARCH 1, 2, 3, 4 and the
symbol will flash as the
handset tries to locate the base.
When the handset locates
the base, the handset will be
automatically selected and
shown on the display.
Note
Handsets can only be de-registered
via another handset.
Note
Your 4 digit PIN number is 0000
unless you have previously allocated
a new PIN number as explained on
page 25.
Note
If the handset does not locate the
base, the handset will return to
the previous menu. Try to register
again by using a different
available base number. Ensure
that you are in close vicinity of
the base).
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ADDITIONAL
33
Internal calls
If you have multiple handsets
registered to the base you can make
internal calls between handsets.
Transferring calls
You can transfer an external call to
another handset registered to the base.
To make an internal call to
another handset
Press the INT button.
Enter the number of the
handset you wish to call, (1-5).
The called handset will ring
The display will show INT.
To end the call, press the
TALK button.
The number of the handset
calling will be displayed on the
called handset. For example, if
handset 2 calls handset 1, HS2
will be displayed on handset 1.
Enter the number of the
handset that you want to
transfer the call to (1-5).
Your caller will be put on hold.
When the internal handset is
answered, (if you want to you
can talk to the handset user
first), press the TALK button.
The call will be transferred.
If the call to the second
handset is not answered you
can revert/speak to the caller
again by pressing the INT
button.
Int
Int
To transfer an external call
between handsets
During an external call:
Press the INT button.
Int
ADDITIONAL
Three-way conversation
You can talk to one external
caller and another internal
caller at the same time on
your handset.
During a call with an external
caller:
Press the INT button. Your
caller is put on hold and you
hear a tone.
Enter the number of the
handset you want to transfer
the call to.
Int
34
When the handset is
answered, press and hold the
# button for about 3 seconds.
You can now start your
three-way conversation. (If the
internal handset user does
not answer your call, press the
INT button to return to your
external caller).
Press the TALK button to end
the call.
Use the DOWN button to
scroll to PRIORITY and press
the button.
Use the DOWN button to
scroll to SELECT.
Press the button.
Use the DOWN button to
display the option you want,
either BASE or the handset
number you require, eg
HANDSET 3.
Press the button.
The display shows RINGS
followed by a number between
1 and 9.
Use the DOWN button to
scroll to the number of rings
you require.
Press the button.
PRIORITY is displayed,
denoting that handset priority
is on.
Press the button to confirm.
The display shows ON.
Handset Priority
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When on a three-way call the call can
only be cleared by the handset which
set it up.
Press the button to exit the call.
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If you have more than one
handset registered to the base
you can select the handset
you want to ring first. You can
also set the number of rings
the handset will have before
an incoming call reverts to all
available handsets.
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP and press the
button.
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35
Help
Do not immerse the batteries in water
or throw into a fire, or dispose of with
ordinary domestic refuse.
BT accepts no responsibility for
damage caused to your Synergy
handset by using any other type of
batteries.
No display appears.
The batteries may be flat or dead.
Recharge or replace the batteries.
The handset may be switched off.
No dial tone.
Is the telephone line cord plugged into
the phone socket?
Check that: The base station is
connected to the mains power and
switched on.
You cannot link up with the base
station.
Is the display flashing ?
The mains power cable may not be
connected at the base or switched on.
Are you in range of the base station?
The batteries could be low or flat.
If using more than one base station,
check that you are connected to the
correct base. See page 25.
Replacing the handset batteries.
After a time, you may find that the
handset batteries are running out of
charge more quickly. This is a
standard sign of wear and the batteries
will need replacing.
For spare 2 x AAA rechargeable
batteries please contact the
Synergy 3100 Helpline 08706 058 047.
Replacing the batteries
In the event that you should need
to change or replace the batteries:
Remove the battery compar tment
cover and take out the batteries.
Insert new 2 x AAA re-chargeable
batteries and replace the battery
compartment cover.
HELP
36
Are you using the correct power
adaptor?
Synergy 3100 base station power
supply is Item Code 872260.
Synergy 3000 charger power supply is
item code 003313.
Cannot adjust an option in the
base station.
Is someone else making changes via
another handset?
Have you pressed the button to
confirm your selection?
Handset does not ring.
The ringer volume may be switched
to off. To adjust the ringer volume on
the handset. See page 21.
Check that: The base station is
plugged into the phone socket.
Check that: The base station is
plugged into the mains power and
switched on.
Buzzing noise on my radio, TV,
computer or hearing aid.
Sometimes, your Synergy 3100 can
interfere with other electrical
equipment if it is placed too close.
It is recommended that you place
your Synergy 3100 and other Synergy/
DECT GAP compatible handsets at
least one metre away from such
appliances to avoid any risk of
interference.
The charger does not appear to be
working.
Check that: The power adaptor is
properly plugged into the charger.
Check that: Your handset has slotted
correctly into the charger.
Check that: The batteries are correctly
fitted into the handset.
Check that: The base is plugged in to a
working socket and that the socket
is switched on.
HELP
Customer Helpline
If you are still experiencing difficulty,
call the Synergy 3100 Helpline on
08706 058 047.
37
General information
Your Synergy 3100 is guaranteed for
a period of 12 months from the date of
purchase.
Subject to the terms listed below the
guarantee will provide for the repair
of, or at BT’s or its agent’s discretion,
the option to replace the Synergy 3100,
or any component thereof, (other than
the batteries), which is identified as
faulty or below standard, or as a result
of inferior workmanship or materials.
Products over 28 days old from the
date of purchase may be replaced with
a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover the
battery pack and any faults or defects
caused by accidents, misuse, fair
wear and tear, neglect, storm damage,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee
period:
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 35, or contact the
Synergy 3100 Helpline for assistance:
Helpline 08706 058 047, 9am to
5.30pm Monday to Friday.
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network. We recommend
that you contact BT’s approved repair
agent, TecLogic on 01672 564444 or a
local qualified repairer.
Instructions for returning the product:
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line cords,
power supply units, and the original
Guarantee
GENERAL INFORMATION
38
How many telephones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. Your Synergy
3100 has a REN of 1. A total REN of 4
is allowed, if the total REN of 4 is
exceeded, the telephones may not ring.
With different telephone types there
is no guarantee of ringing, even when
the REN is less than 4.
Only use approved power supply, item
code 872260 for base station or 003313
for charger (only applicable if you have
purchased the Synergy 3100 Twin).
Use only approved (Ni-MH)
rechargeable batteries.
You may need to enter an access code
(e.g. 9) in order to get an outside line.
So that the switchboard has time to pick
up an outside line, you may also need
to add a Pause after the access code.
Technical information
Switchboard external line
access code
This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards, which
support tone dialling and timed break
recall. If in doubt please consult your
service provider.
Switchboard compatibility
Recall
batteries. (Please note that we cannot
take responsibility for goods damaged
in transit.) Please obtain and keep
proof of posting from the Post Office.
To use the recall button
This is used when connected
to certain switchboards and
for some BT Select Services
or those services available via
your network provider.
R
To set the dialling mode
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP and press the
button.
Use the DOWN button to
scroll to DIALMODE and press
the button.
Use the UP or DOWN button to
select either TONE or PULSE.
Press the button. You will
hear a confirmation beep.
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GENERAL INFORMATION
39
To automatically insert a pause
after an access code
Press the button.
You can also adjust the length
of the pause to be inserted.
There are two options available,
3 or 5 seconds to be set to suit
the switchboard:
Press the button.
Use the DOWN button to
scroll to SETUP.
Press the button.
Use the DOWN button to
scroll to PABX.
Press the button.
Use the DOWN button to
scroll to PAUSE.
Display shows 3 SEC.
Use the DOWN button to
scroll to 5 SEC.
Press the button. You will
hear a confirmation tone.
With some switchboards it
may be helpful to dial a pause
after entering the switchboard
access code, e.g. 9, 11 etc. to
enable you to get an outside
line.
This feature automatically
inserts a pause between the
access code and the telephone
number that you have entered
in the Phonebook. However
for this feature to work you
must still enter the access
code at the front of the
telephone number when
storing in the Phonebook.
Press the button to enter
the menu.
Use the DOWN button to
scroll to SETUP.
Press the button.
Use the DOWN button to
scroll to PABX.
Press the button.
Use the DOWN button to
scroll to PBX 1.
Press the button.
Display shows PIN?.
Enter PIN number.
Press the button.
Enter the access code.
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Index
Additional handsets 31
Auto talk on/off 22
Base ringer volume 22
Base settings
default/reset 26
diagram 2
melody 24
PIN number 25
ringer volume 24
select which base station 25
Batteries
charging 11
install 11
low warning 11
performance 12
replacing 35
Belt clip 12
Button beeps on/off 21
Caller Display 27
Calls
end 15
handsfree 16
internal 33
make 14
preparatory dialling 14
receive 15
redial 16
secrecy 17
three-way conversation 33
transfer 33
Calls list 27
delete 29
delete all 29
dial number 28
enter 28
store in phonebook 28
view 28
Call timer 14
Call Waiting 29
Cleaning 9
Delete
calls list 29
phonebook numbers 19
De-register 32
Dialling mode 38
Display icons 2
Earpiece volume 15
End a call 15
Guarantee 37
Handset settings
default/reset 26
keypad beeps on/off 21
language setting 23
name handset 22
on/off 14
register to another base 31
ringer melody 22
ringer priority 34
ringer volume 21
INDEX
41
Handsfree 16
Help 35
Helpline 12
Internal calls 33
Keypad beeps on/off 21
Language 23
Location of product 10
Make a call 14
Melody
base 24
handset 22
Menu structure 4
Name a handset 22
On/off
auto-talk 22
handset 14
keypad beeps 21
secrecy 17
Pause – insert 18, 39
Paging handsets 20
Phonebook 17
delete 19
dial 18
edit 19
enter a pause 18
store 17
PIN base 25
Power supply 10
Preparatory dialling 14
Pulse dialling 38
Quick guide – handset settings 3
Recall 38
Receive a call 15
Redial 16
Register handset to another base 31
REN (Ringer Equivalence Number) 36
Reset handset/base 26
Returning your Synergy 3100 37
Ring priority 34
Ringer melody
base 24
handset 22
Ringer volume
base 24
handset 21
Safety information 9
Secrecy 17
Setting up 10
Speech volume 15
Storing a number 17
Switchboard access code 38
Switchboard compatibility 38
Technical information 38
Telephone line cord 12
Three-way conversation 33
Tone dialling 38
Transfer calls 33
Unpacking 8
Volume
base ringer 24
earpiece 15
handset ringer 21
handsfree 16
INDEX
42
Accessories and spares
For the Synergy 3100 range of telephones
Accessories and spares for the
Synergy 3100 range of telephones
are listed below.
All items are available from the
Synergy Helpline, please call
08706 058 047
Additional handsets and chargers:
In Titanium:
Item code 005717
Additional chargers:
Power supply units for the base
station or charger
Plug mounted,
13 amp mains adaptor.
Item code 872260
for base station
Item code 003313
for charger
Telephone line cord
AAA rechargeable
batteries (Ni-MH)
Battery cover
User guide
Charging
Charging
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R&TTE
This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
1999/5/EC.
Declaration of Conformance.
Hereby, Suncorp Technologies,
declares that this Synergy 3100 is in
compliance with the essential
requirements and other relevant
provisions of Directive 1999/5/EC.
The Declaration of Conformance for
the Synergy 3100 is published on the
web site
http://www.suncorptech.com/bt
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Par tnership Limited.
Printed in China. Synergy 3100. Issue 1 (9/02) 5
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