BT SYNERGY 3005 User Manual

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User Guide

BT SYNERGY 3005

Section

Welcome…

to your BT Synergy 3005 additional handset and charger

Your BT Synergy 3005 is intended to be registered to the BT Synergy 3105 or 3505 base station. If you register to the BT Synergy 3500 you will not be able to access the answering machine features. It may also be registered to other DECT GAP compatible bases with possible limited availability of some functions.

Digital call quality with a range of up to 300 metres outdoors and up to 50 metres indoors (in ideal conditions).

50 Name and number phonebook.

Use Caller Display to see who is calling and keep track of unanswered calls*.

The BT Synergy 3005 is a Digitally Enhanced Cordless Telecommunications (DECT) product and is GAP compatible.

* You must subscribe to your network provider’s Caller Display service for this

feature to work. A quarterly fee is payable.

This User Guide provides you with all the information you need to get the most from your phone.

You must first set up your phone before you can use it. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Synergy 3005, contact the Helpline on 0870 605 8047.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

Section

Got everything?

BT Synergy 3005 charger

BT Synergy 3005 handset

2 x NiMH AAA rechargeable batteries

Battery compartment cover

Mains power adaptor (Item code: 003313)

Belt clip

4 Section

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . .6

Setting up . . . . . . . . . . . . . . . . . . . . .6

Attach belt clips (optional) . . . . . . . . .8

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . .9

Charger . . . . . . . . . . . . . . . . . . . . . . .10

Display icons . . . . . . . . . . . . . . . . . . .11

Navigating the menu . . . . . . . . . . . . .12

Menu map . . . . . . . . . . . . . . . . . . . . .13

Using the phone

Switch handset on/off . . . . . . . . . . . . .14

Make an external call . . . . . . . . . . . . .14

Preparatory dialling . . . . . . . . . . . . . .14

End a call . . . . . . . . . . . . . . . . . . . . . .14

Receiving calls . . . . . . . . . . . . . . . . . .15

Earpiece volume . . . . . . . . . . . . . . . .15

Handsfree . . . . . . . . . . . . . . . . . . . . .15

Redial . . . . . . . . . . . . . . . . . . . . . . . .16

Secrecy . . . . . . . . . . . . . . . . . . . . . . .17

Internal calls . . . . . . . . . . . . . . . . . . .17

Transferring calls . . . . . . . . . . . . . . . .17

3-way conversation . . . . . . . . . . . . . .18

Phonebook

Store a name and number . . . . . . . . .19

Dial from the phonebook . . . . . . . . . .19

Edit an entry . . . . . . . . . . . . . . . . . . .20

Delete entries . . . . . . . . . . . . . . . . . .21

Handset settings

Keypad beeps . . . . . . . . . . . . . . . . . .22

Ringer volume . . . . . . . . . . . . . . . . . .22

External/Internal ringer melody . . . . . .23

Keypad lock . . . . . . . . . . . . . . . . . . . .23

Auto talk . . . . . . . . . . . . . . . . . . . . . .24

Name handset . . . . . . . . . . . . . . . . . .24

Language . . . . . . . . . . . . . . . . . . . . .25

Handset priority . . . . . . . . . . . . . . . . .25

Default settings . . . . . . . . . . . . . . . . .26

De-register handset . . . . . . . . . . . . . .28

Caller Display & Call Waiting

Caller Display . . . . . . . . . . . . . . . . . . .29

Calls list . . . . . . . . . . . . . . . . . . . . . .29

View the Calls list . . . . . . . . . . . . . . . .29

Dial a Calls list number . . . . . . . . . . . .30

Copy to phonebook . . . . . . . . . . . . . .30

Delete an entry . . . . . . . . . . . . . . . . .31

Delete the entire list . . . . . . . . . . . . . .31

Call Waiting . . . . . . . . . . . . . . . . . . . .31

Accept a Call Waiting call . . . . . . . . . .32

Help

Replacing the handset batteries . . . . .33

Helpline . . . . . . . . . . . . . . . . . . . . . .35

For your records . . . . . . . . . . . . . . . . .35

General information

Safety . . . . . . . . . . . . . . . . . . . . . . . .36

Cleaning . . . . . . . . . . . . . . . . . . . . . .37

Environmental . . . . . . . . . . . . . . . . . .37

Guarantee . . . . . . . . . . . . . . . . . . . . .38

Returning your phone . . . . . . . . . . . . .39

Technical information . . . . . . . . . . . . .40

R&TTE . . . . . . . . . . . . . . . . . . . . . . .40

Declaration of conformance . . . . . . . .40

Connecting to a switchboard . . . . . . . .40

In this guide

6 Section

Getting started6

WARNING

Do not place your BT Synergy 3005 in the bathroom or other humid areas.

Handset range

The BT Synergy 3005 has a range of 300 metres outdoors when there is a clear line of sight between the base and handset. When there is no clear line of sight between the base and handset, e.g. base indoors and handset either indoors or outdoors, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The symbol on your handset display indicates when you are in range. When you are out of range, it flashes and BASE 1 is displayed.

The base station must be plugged into the mains at all times.

The charger must be plugged into the mains power at all times.

The red Charging light stays on even when the batteries are full charged.

Location

You need to place your BT Synergy 3005 within 2 metres of a mains power socket so that the cable will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Your BT Synergy 3005 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.

Setting up

1. Connect the mains power adaptor to the charger and switch on.

2. Insert the 2 x AAA NiMH batteries supplied. Then slide the battery compartment cover into place.

3. Place the handset on the charger to charge for at least 16 hours. The red Charging light comes on. When the handset is fully charged the display shows a full battery symbol.

If you are registering to another DECT GAP compatible base station other than the BT Synergy 3105 or 3505, please refer to that user guide for registering additional handsets.

Make sure the handset is close to the base.

At the base:

1. Press and hold until you hear two beeps (after

Page

about 10 seconds) then release.

Getting started

Talk/Standby time

Under ideal conditions, fully charged handset batteries should give about 14 hours talk time or 350 hours standby time on a single charge.

BATTERY LOW WARNING

If the handset battery symbol is empty and flashing, and you hear a warning beep every minute, you will need to recharge your handset before you can use it.

Battery performance

To keep your batteries in the best condition, leave the handset off the base for a few hours at a time (after the initial 16 hour charge).

New NiMH batteries do not reach full capacity until they have been in normal use for several days.

Running the batteries right down at least once a week will help them last as long as possible.

The charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/ standby time of the handset. Eventually they will need to be replaced. New batteries can be obtained from the BT Synergy Helpline 0870 605 8047.

Getting started

Range indicator

The symbol on your handset display indicates when you are in range of the base. If the symbol flashes and you hear a warning beep, you are out of range and will need to move closer to the base.

Helpline

If you have any difficulties setting up your BT Synergy 3005, please call the BT Synergy Helpline on 0870 605 8047.

Keep the charger connected to the mains power at all times.

At the handset:

2. Press then scroll to

The display shows

BS 1 2 3 4

and press .

. The numbers that are flashing indicate other bases that the handset is already registered to.

䊴

3. Enter - for the base you want to register to,

followed by your 4-digit base PIN (original setting 0000) then press .

The display shows

SEARCH 1,2,3,4

. and flashes

until the handset locates the base.

When the base is located, the handset will be automatically selected and shown on the display.

4. Press the button to confirm the handset is registered.

Attaching the belt clip (optional)

SLOT

Your BT Synergy 3005 is ready for use.

Getting to know your phone 9

Handset buttons

Volume/Scroll/Redial/Calls list

Adjust earpiece volume and

handset ringer volume, page 22.

Open redial list, page 16.

Open Calls list, page 29.

Scroll through the directory, menu

options, redial and Calls list.

During a call, press to stop your

caller hearing you, page 17.

Also used as a delete, edit and

Press to make, receive and end

Used for keypad lock.

For use with switchboards, page 41

and BT Calling Features.

Switches handset On and Off,

Secrecy

exit button.

Talk

calls, page 14.

Star

Recall/Power

page 14.

Vol

Int

Ring indicator

Flashes when the phone is ringing or in use and remains on when phone is in use.

Display

Shows caller’s details, name and/or number you have dialled and the status of the handset.

Handsfree

Make and receive calls using the loudspeaker, page 15.

Use to access and select the options in the menu.

Phonebook

Opens the 50 name and number phonebook, page 19.

Internal

Lets you make calls between handsets registered to the base, page 17.

Getting to know your phone

Charger

Charging light (RED)

Comes on when the handset

is on the base.

DECT

Digital Clarity

Charging

Display icons – This is where the icons will appear.

Getting to know your phone

Standby screen

To change the name of

your handset, e.g.

BEDROOM, see page 24.

EXT

INT

SYNERGY HS2

Icon Steady Flashing

EXT

External line in use Incoming call

Internal call Internal call from another handset

INT

In calls list* New call received in calls list

EXT

INT

3 way conversation in progress

Battery weak

Battery half full

Battery full

Phonebook

Menu in use

Handset linked to base Out of range or searching for base

In handsfree mode

* For these features to work you must subscribe to your Network Provider’s Caller Display or Call Waiting Services.

HS2

The handset number is displayed at all times when in standby mode (even if you change the handset name).

Getting to know your phone

Exit or go back one level in the menu

Press . Or press and hold to return to standby.

If no buttons are pressed for 15 seconds, the handset reverts to standby automatically.

Navigating the menus

Your BT Synergy 3005 handset has a menu system which is easy to use. Each menu has a list of options, which you can see on the menu map on the following page.

When the handset is switched on and in standby:

1. Press to open the main menu then press and to scroll to the menu option you want.

2. Press to view the sub-menus for the displayed menu, then use and to select further menu options and to confirm any settings.

For example to change the handset ringer volume:

1. scroll to

RING VOL

HANDSET

scroll to

2. Scroll and to select volume to confirm.

Menu map

Getting to know your phone

Phonebook

List Add Delete Modify

Setup

Base Vol Base Mel Sel Base Delete H/S PIN Code Priority Dial Mode Recall PABX Default

Handset

Beep Ring Vol Earpiece Vol Internal Mel External Mel Auto Ans Name Language

BS 1 2 3 4

Using the phone14

If the handset is off and it is placed back on the base it will switch back on automatically.

If you make a mistake when preparatory dialling, press to delete the incorrect digit.

Call timer

The display shows the duration of all external calls, both during the call and for a few seconds after you hang up.

Caller Display

If you have subscribed to your network’s Caller Display service, the caller’s number (and name if stored in the phone book) is displayed. See page 29 for more information.

Switch handset on/off

1. Press and hold to switch the handset off.

Press any button to switch the handset on.

Make an external call

1. Press then dial the number you want.

Preparatory dialling

Preparatory dialling allows you to enter the number you require before pressing the handset button. You can correct any mistakes before you actually make the call.

1. Enter the number to be dialled.

2. Press to dial the number.

End a call

1. Press or place the handset back on the base.

Receiving calls

CALL

When the phone rings, the display shows EXT symbol flashes.

1. Press or if the handset is on the base, simply lift it up and speak.

Earpiece volume

During a call:

1. Press or to select volume 1 to 5.

In standby:

1. Press then to display

2. Press then to display

3. Press then or to select volume 1 to 5.

4. Press to confirm.

5. Press and hold to return to standby.

HANDSET

EAR VOL

and the

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.

Using the phone

To switch back to the handset at any time, press again.

During a handsfree call, press or to change the volume.

Any number entered during a call or after a or will not be saved in the redial list.

The most recent number will be shown first.

Make a call in handsfree

1. Dial the number then press .

2. Press to end the call.

Answer a call in handsfree

When the phone rings:

1. Press and the call is transferred to the loudspeaker.

Switch to handsfree during a call

During a call:

1. Press . The call is transferred to the loudspeaker.

2. Press to end the call.

Redial

The last 5 numbers called are stored in the redial list for quick and easy redialling. The name will be displayed instead of the number, if a name/number match is found in the phonebook (see page 19).

1. Press repeatedly to display and scroll through the redial list.

2. With the number you want displayed, press to dial.

Secrecy

Int

Use secrecy during a call to mute your voice so that you can talk to someone nearby without your caller hearing you.

1. Press , you now.

2. Press again to return to your caller.

MUTE

is displayed. Your caller cannot hear

Internal calls

If you have more than one handset registered to the base, you can make internal calls between handsets.

1. Press and enter the handset number you want to call, (1-5).

The receiving handset rings and the display shows and the number of the handset calling.

2. Press to end the call.

INT

Transferring calls

You can transfer an external call to another handset registered to the base.

Using the phone

Int

Using the phone

During an external call:

1. Press then the number of the handset you want (1-5).

The caller is put on hold.

2. When the other handset answers you can talk to them and press to transfer the call.

If the other handset does not answer, press to speak to your caller again.

3-way conversation

You can talk to an external caller and an internal caller at the same time on your handset.

During an external call:

1. Press to put your caller on hold. Enter the number of the internal handset (1-5) you wish to talk to.

If the handset does not answer, press to speak to your caller again.

2. When the handset answers, press and hold for about 3 seconds.

You can now start your 3-way conversation.

On a 3-way call, the call can only be ended by the handset that set it up.

Press to exit the call.

3. Press to end the call.

6䊴6

䊴

Using the phone

Phonebook

You can store up to 50 names and numbers in the Phonebook. Names can be up to 8 characters long and numbers up to 20 digits.

Store a name and number

1. Press to display

2. Press and

3. Scroll to

NAME?

ADD

Is displayed. Use the keypad to enter a name

(8 characters max).

5. Press .

NUMBER?

number and press .

Now either press to enter another entry or press and hold to return to standby.

Dial from the phonebook

1. Press to display

2. Press and

3. Press or to scroll to the entry you want.

LIST

is displayed.

PHONEBK

, then press .

is displayed, enter the telephone

PHONEBK

LIST

is displayed. Press again.

Entering names

Use the keypad letters to enter names, e.g. to store TOM:

Press once to enter T. Press three times to enter O. Press once to enter M.

Writing tips

If you make a mistake, press to delete the last character or digit.

Press once to insert a space, or

twice to insert a hyphen(-), press three times to enter a 1.

Phonebook with Caller Display

If you subscribe to a Caller Display service, and want the names in your Phonebook displayed instead of the phone numbers, you must store the full telephone number including the full dialling code.

Insert a ‘pause’ in a stored number

You may need to enter a pause when storing international numbers, charge card numbers or if you connect your telephone to a switchboard. (For more information on use with a switchboard, see page 41)

When storing a number, at the point you want to insert a pause, press and hold until P is displayed.

You may enter as many pauses as required.

Using the phone

If you want entries to be recognised by Caller Display and to display the number of the person calling then you must enter the full telephone number including the dialling code.

Press then use or to scroll to the entry you want.

Press then enter the first letter of the name you want, e.g. for Tom, press to search for names beginning with T.

4. Press to dial.

Edit an entry

1. Press to display

PHONEBK

2. Press then to scroll to

MODIFY

3. Press then or to scroll to the entry you want to edit and press .

4. Edit the name, using to delete characters and the keypad to enter new ones then press .

The number is displayed.

5. Edit the number, using to delete digits and the keypad to enter new ones then press .

6. Press and hold to return to standby.

Delete entries

1. Press to display

2. Press then to scroll to

3. Press then or to scroll to the name of the entry you want to delete and press .

4. The number for the entry is displayed, press again.

The display shows

5. Press to confirm deletion.

6. Press and hold to return to standby.

PHONEBK

CONFIRM?

DELETE

Using the phone

Handset settings

Keypad beeps

When you press a button on your handset, you hear a beep. You can switch the beeps on and off.

1. Press then to display

2. Press to display

3. Press to display

4. Press or to select to confirm.

5. Press and hold to return to standby.

Ringer volume

Select from volumes 1 to 5 or turn the ringer off completely if you do not want to be disturbed.

1. Press then to display

2. Press then to display

The current ring volume is displayed and played.

3. Press or to select (you will hear a sample ring) and press to confirm.

4. Press and hold to return to standby.

BEEP

KEYTONE

RING VOL

VOLUME 1

HANDSET

OFF

HANDSET

then press .

then press

then press .

to 5or

VOL OFF

External/Internal ringer melody

You can set different melodies for internal and external calls. There are 5 melodies to choose from.

1. Press then to display

HANDSET

2. Press then to display either

INT MEL

EXT MEL

and press .

The current ringer melody is displayed and played.

3. Press or to select the melody you want and press to confirm.

4. Press and hold to return to standby.

Handset settings

Keypad lock

Lock the keypad to prevent numbers from being accidentally dialled while carrying the handset around.

1. Press then . The keypad is now locked.

To unlock the keypad again:

1. Press then then .

Press then .

If you press any button while the keypad lock is on, the display flashes PRESS 89*.

Handset settings

Use to correct any mistakes.

Auto talk

When the handset it on the base, you can answer a call just by picking it up. When auto talk is switched off, you will always have to press to answer a call. The default setting is On.

1. Press then to display

2. Press then to scroll to

3. Press or to select confirm.

4. Press and hold to return to standby.

Name a handset

The handset name is pre-set to personalise each handset to the name you want, using up to a maximum of 8 characters.

1. Press then to display

2. Press then to scroll to

3. Press to delete the current name and then use the keypad to enter a new name and press to confirm.

4. Press and hold to return to standby.

HANDSET

AUTO ANS

OFF

and press to

SYNERGY

HANDSET

NAME

and press .

. You can

and press .

Handset settings

Language

You can change the language used on the handset display. Choose from English, Francais, Deutsch, Nederl, Italiano, Espanol, Portuges, Norsk, Dansk, Svenska and Suomi.

1. Press then to display

2. Press then to scroll to

HANDSET

LANGUAGE

and press .

3. Press or to scroll and display the language you want and press to confirm.

4. Press and hold to return to standby.

Handset priority

If you have more than one handset registered to the base, you can select one handset (or the base) to ring first. You can also set the number of rings before the other handsets start ringing.

SETUP

1. Press then scroll to

2. Scroll to

3. Scroll to

PRIORITY

SELECT

and press .

4. Scroll to select the option you want, either

HS 1-5

and press .

Display shows

RINGS 1-9

and press .

BASE

To return the handset to English:

1. Press then three times.

2. Press then seven times.

3. Press then or until ENGLISH is displayed and press

to confirm.

Handset settings

5. Scroll to the number of rings you want and press to confirm.

PRIORITY

is displayed.

6. Press to confirm.

OFF

is displayed.

Press to switch OFF or scroll to

and press

to switch ON.

If you reset your phone you will delete any Phonebook, Redial and Calls list entries.

Default settings

You can reset your BT Synergy 3005 to its original/default settings.

SETUP

1. Press then to display

2. Press then to display

Display shows

PIN?

DEFAULT

and press .

3. Enter the 4-digit base PIN and press .

The display flashes

and then

SYNERGY HS 1

BASE 1

Your BT Synergy 3005 is now reset to its default settings.

Default settings are:

Earpiece volume

. . . . . . . . . . . . . . . . . . . 3

Handset & base ringer volume

Internal and External handset & base melody

PIN code

Handset name

Handset language

Button beeps

Battery low indicator beeps

. . . . . . . . . . . . . . . . . . . . . 1

. . . . . . . . . . . . . . . . . . . . . . . . . . . 0000

. . . . . . . . . . . . . . . . . . . . . SYNERGY

. . . . . . . . . . . . . . . . . English

. . . . . . . . . . . . . . . . . . . . . . On

. . . . . . . . On

Out of range warning beeps

Auto answer

Dialling mode

. . . . . . . . . . . . . . . . . . . . . . . On

. . . . . . . . . . . . . . . . . . . . . . DTMF

Pause after picking up line/ dial out code

Phonebook

Redial list

Calls list

. . . . . . . . . . . . . . . . . . . . . . . 3 seconds

. . . . . . . . . . . . . . . . . . . . . . . . . Empty

. . . . . . . . . . . . . . . . . . . . . . . . . . Empty

. . . . . . . . . . . . . . . . . . . . . . . . . . . . Empty

. . . . . 3

. . . . . . . On

Handset settings

You cannot deregister the handset you are using.

De-register handset

SETUP

1. Press then scroll to

DEL HS

2. Scroll to

The display shows

and press .

PIN?

3. Enter your 4-digit PIN (original setting

and press .

0000

) and press

4. Scroll or to select the handset (1-5) you want to

de-register then press . Display shows

CONFIRM?

5. Press to confirm.

Once deregistered, the handset display shows

NOT REG

Caller Display and Call Waiting

29Section

Caller Display

If you subscribe to a Caller Display service you can see the caller’s number on the handset display (unless it has been withheld) before you answer the call. If your BT Synergy 3005 finds a name/number match in your handset phonebook, the name will be displayed instead.

Calls list

Whether you answer a call or not, the caller’s details are stored in the calls list.

When you have new entries in the calls list the icon will flash in the handset display.

Up to 20 names/numbers can be stored in the calls list. When the calls list is full, a new call replaces the oldest call.

View the calls list

1. Press to open the calls list then scroll or through the list.

If a name/number match is found in the phonebook, the caller’s name will be displayed.

IMPORTANT

To use Caller Display and Call Waiting you must first subscribe to the service from your network provider. A quarterly fee is payable.

For more information on BT Calling Features, call BT free on 0800 800 150.

Caller information not available

Occasionally the telephone number of the caller is not available and cannot therefore be displayed.

In this case, your display will show one of the following explanatory messages:

WITHHELD – caller has withheld their number

UNAVAILA – the network is unable to send the number

RINGBACK – following a ringback request

OPERATOR – call is via the operator

PAYPHONE – call is from a payphone

INTERNAT – call is from an

international number

Ensure that you store the full telephone number, including the area code, otherwise the name will not match the number stored in the phonebook.

Caller Display and Call Waiting

Once stored in the phonebook, the entry will be deleted from the calls list.

2. Press to display the caller’s number, press again to see the time and date of the call.

3. Press repeatedly to return to the calls list, or press and hold to return to standby.

Dial a calls list number

1. Press to open the calls list then scroll or to the entry you want.

2. Press to dial the number.

Copy a number to the phonebook

1. Press to open the calls list then scroll or to the entry you want and press .

ADD

2. Press until the display shows again to display

NAME?

then press

3. Enter the name (of up to 8 characters) and press to confirm.

Delete an entry

1. Press to open the calls list then scroll or to the entry you want and press .

ADD

2. Press until the display shows

to display

DELETE?

then press or

3. Press and the entry is deleted.

Delete the entire list

1. Press to open the Calls list then press .

DEL ALL

is displayed.

EMPTY

2. Press to confirm and the display shows

for 2

seconds.

Caller Display and Call Waiting

Call Waiting

If an incoming call arrives while you are already on the phone, you will hear a soft beep every 5 seconds. This beep is not audible to the person you are speaking to. The second caller’s number (and name if stored in the phonebook) will appear on the handset display.

Instead of the engaged tone, the second caller will hear an announcement to hold on as you know they are waiting.

IMPORTANT

To use Call Waiting you must first subscribe to the service from your network provider. A quarterly fee is payable.

Caller Display and Call Waiting

You can use to switch back and forth between the two calls without disconnecting either.

The second caller is only charged for their call from the moment you answer, not while they are waiting for your initial contact.

Accept a Call Waiting call

If, during a call, you hear the call waiting beep:

1. Press to put you current call on hold and speak to the second caller.

2. Press again to return to your first caller.

To end the first call and take the second call:

1. When speaking to the first caller press to end that call.

2. Your handset will ring, press again to connect to the waiting caller.

Help 33

Replacing the handset batteries

After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

For spare AAA rechargeable batteries, please contact the BT Synergy Helpline 0870 605 8047.

Remove the battery compartment cover and remove the existing batteries. Insert new batteries and replace the compartment cover.

Problems Possible cause

No display The batteries may be flat or dead. Recharge or replace

the batteries.

Is the handset switched off? To switch on, see page 14.

No dial tone Check that the telephone line cord is plugged into the

phone socket.

Check that the charger is connected to the mains power and switched on.

33Section

Help

Problems Possible cause

You cannot link up Is flashing in the display? You may be out of with the base station range, move closer to the base.

Check that the charger is connected to the mains power and switched on.

Are the batteries low or flat? If so, charge the batteries or replace them if necessary.

If using more than one base, check that you are connected to the correct base. See your main base user guide.

No ring on the handset Check that the ringer volume is switched on, see page 22.

Check that the charger is plugged into the phone socket and that it is also connected to the mains power and switched on.

Buzzing noise on my Sometimes, your BT Synergy 3005 and other DECT GAP radio, TV, computer compatible handsets can interfere with other electrical or hearing aid equipment if placed too close. Try moving at least one

metre away from such appliances.

The handset is not Check that the charger is plugged into the mains socket charging properly and switched on.

Problems Possible cause

Check that you are using the correct power adaptor plug. BT Synergy 3105 – Item Code 872260 or BT Synergy 3505 base – Item Code 005391. BT Synergy 3005 charger – Item Code 003313.

Check that the handset is sitting correctly in the base.

Check that the handset batteries have been correctly fitted.

Cannot adjust an Someone else might be making changes using another option in the base handset. Try again when the other handset user has

finished.

Have you pressed to confirm your selection?

Help

BT Synergy 3005 Helpline

0870 605 8047

Call the dedicated BT Synergy Helpline

if you are having difficulties using your BT Synergy 3005.

if you need replacement batteries or a mains power lead

Lines open 9am – 5.30pm, Monday to Friday and

9.30am – 2.30pm Saturday.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

BT accessories and replacement items

For a full range of accessories and replacement items for BT products please call 0870 240 5522, or visit:

36 General information

IMPORTANT

This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Safety information

General

Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item number for the power supply used with the charger is 003313.

Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the BT Synergy Helpline 0870 605 8047.

Do not open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline for all repairs.

Radio signal transmitted between the handset and base may cause interference to hearing aids.

It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.

General information

Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close. It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when the batteries are being recharged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood.

Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surface.

Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

Do not expose your product to fire, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm.

General information

We recommend that you unplug the power and telephone line cord from the base for the duration of the storm.

Guarantee

Your BT Synergy 3005 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Synergy 3005 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship of materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

The guarantee shall only apply to defects that occur within the 12 month guarantee period.

Proof of purchase is required.

The equipment is returned to BT or its agent as instructed.

This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

This guarantee does not affect your statutory rights.

General information

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning it, please read the Help section beginning on page 33, or contact the BT Synergy Helpline on 0870 605 8047, 9am to 5.30pm Monday to Friday.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please not that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.

General information

Technical information

Only use approved power supply 003313 for the charger.

Only use approved AAA NiMH rechargeable batteries.

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, Suncorp Technologies declares that this BT Synergy 3005 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the BT Synergy 3005 is published on the website:

http://www.suncorptech.com/bt

Connecting to a switchboard

This product is intended for use within the UK for connection to public telephone network and compatible switchboards, which support tone dialling and timed break recall. If in doubt please consult your service provider.

Visit us at www.bt.com

Ofﬁces worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2003. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT Synergy 3005 (11/03) 3 Designed and produced by The Art & Design Partnership Ltd. Printed in China

BT SYNERGY 3005 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual