Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
User Guide
Digital cordless telephone featuring DECT
Synergy 2110
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Please open this page for an ‘at a glance’
guide to your Synergy 2110.
1
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
At a glance
Del/Volume
Use to delete numbers.
Adjusts the earpiece
volume.
SOS
Lets you store and dial
your Direct Call
Emergency number.
Memory
Use to store and dial up
to 10 phone numbers.
Int/Secrecy
Lets you make an
internal call or transfer
a call.
During a call, mutes
your voice so your
caller cannot hear you,
and you can talk
privately to someone
else in the room.
Options/Recall
Lets you adjust
and confirm the settings
of your phone.
Used to access BT
Select Services and
when using your phone
with a switchboard.
Talk
Press to make
a call and answer
a call.
End call
Press to end a call,
or switch the handset
off/on.
Calls
Lets you view
and dial from the
Calls List.
Redial
Press to redial the last
number called.
Also allows you to enter
a pause when storing
numbers in the
memory.
Synergy 2110
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Page
Press to page the
handset from the
base station.
Power/In Use
Steady – indicates
power is on.
Flashing – indicates
that the line is in use
or base is ready for
handset registration.
Charge
Lights up when the
handset battery is
charging.
New call
Flashes to show that
a new call has been
received.
Steady Flashing
Options mode
External line in use Incoming call
Internal call Incoming call from another handset
Battery exhausted Battery low
Battery half full
Battery full
Handset linked to base station Out of range or searching for base station
Memories
New calls/Setting Caller Display functions
Secrecy/hold
INT
Explanation of the
display icons
INT
Synergy 2110
New call
Charge
Power/In Use
Page
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
In this guide
At a glance 1
Key features 4
Introduction 5
Unpacking your Synergy 2110 6
For your records 6
Safety instructions 7
Setting up 8
Using your Synergy 2110 11
Making and receiving calls 11
Using the 10 number memory 12
Direct call 13
Handset settings 15
Base station settings 16
BT Select Services 18
Caller Display Service 18
Call Waiting 19
Other services 20
Using additional handsets 21
Operating with additional
base stations 23
Help 24
General information 26
Guarantee 26
Technical information 27
Switchboard compatibility 27
Switchboard External Line access code 27
Index 29
Note
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a white box like this.
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
4
Up to five handsets work from
one base
You can make internal calls
between handsets, transfer
an external caller to another handset
and hold three way calls between two
handsets and an external caller.
10 number memory
Store up to 10 of your most
important or frequently
dialled numbers in the memory. It’s
then easy to display and dial numbers
in the memory. Each Synergy 2110
handset has an individual memory.
Enhanced call clarity
Highly advanced digital
technology (DECT)
ensures much clearer calls than
the older style phones.
Excellent handset range
Under ideal conditions you
can use your Synergy 2110
handset at up to 300 metres from
the base station outside, or up to
50 metres inside.
Earpiece volume control
You can adjust the volume of the
handset receiver during a call to low,
medium or high.
Last number redial
Display and redial the last number
called from your handset.
Caller Display & Calls List
Lets you know who’s calling you before
answering the telephone, allowing
you to decide whether or not to answer
the call.
Also saves the details of the last 10
callers in a Calls List.
Key features
KEY FEATURES
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
5
Please read the instructions carefully
before use and retain this user guide
for future reference.
DECT
By purchasing the Synergy 2110 you
now own a product which combines
the advantages of cordless operation
with the performance of a high quality
corded telephone. It complies with the
Digitally Enhanced Cordless
Telecommunications (DECT)
standard and offers unparalleled
quality and features.
Building up a phone system
You can use up to 5 handsets with your
Synergy 2110 base station without the
need for additional wiring.
This user guide applies to both single
and multiple handset systems. The
internal call functions described in
this guide apply only to Synergy 2110
base stations with more than one
handset connected.
Introduction
Your Synergy 2110 has been designed for ease of use and made
to the high standards set by BT.
Important
If you wear a hearing aid, please note
that the Synergy 2110 works by sending
radio signals between the base station
and the handset.
These signals may interfere with some
hearing aids, causing a humming
noise.
Synergy 2110
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INTRODUCTION
Synergy 2110
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New call
Charge
Power/In Use
Page
Synergy 2110
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Options
SOS
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
6
For your records
For warranty purposes, proof of
purchase is required, so please keep
your receipt.
Enter your Base Station PIN here:
(original setting = 0000)
See pages 10 and 16 for more
information.
Date of purchase:
Place of purchase:
Serial number (on the underside of telephone base):
Purchase price:
Unpacking your Synergy 2110
If anything is missing, please contact
your place of purchase immediately.
●
Synergy 2110
handset.
●
Synergy 2110
base station.
●
Handset
Battery pack.
●
Plug mounted,
13 amp mains
adaptor.
●
Telephone
line cord
●
Belt clip
INTRODUCTION
Synergy 2110
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
7
Safety instructions
Use only the approved battery
pack supplied. Spare batteries –
Item Code: 871996 are available
from BT Shops and the Synergy Helpline
0845 602 1041.
Do not try to use any other power supply
except the one provided, otherwise you
may permanently damage your Synergy
2110. It may also invalidate the guarantee
of this apparatus. To get a replacement
Synergy 2110 base station power supply
unit – Item Code 872273 – contact the
Synergy Helpline
0845 602 1041.
Do not open the handset or base station.
This could expose you to high voltages or
other risks. Contact the helpline for all
repairs.
There is a slight chance your
phone could be damaged by an
electrical storm. We recommend
that you unplug your Synergy 2110 from
the mains power and telephone socket
during storms.
The Synergy 2110 will produce a
certain amount of heat during
operation. Equally, the handset as
well as any additional chargers you
purchase can also become warm during
charging. We advise against placing these
products on antique, veneered or wooden
surfaces as damage may occur.
Do not use the Synergy 2110 in
damp, humid conditions such as
bathrooms. Do not expose the
equipment or batteries to fire and water.
Do not dispose of used batteries
with general household rubbish
and do not burn them.
Do not use the handsets in places
where there are explosive
hazards.
If you wear a hearing aid, please
note that the Synergy 2110 works
by sending radio signals between
the base station and handset. These
signals may interfere with some hearing
aids, causing a humming noise.
Synergy 2110 can interfere with other
electrical equipment, e.g. answering
machines, TV and radio sets, clock
radio/alarms and computers if placed too
close. It is recommended that you place
your Synergy 2110 at least one metre away
from such appliances to minimise any risk
of interference.
Make sure you connect the power and
telephone lines to the correct sockets in
the base station.
Clean the handset and base station with a
damp (not wet) cloth or antistatic wipe.
Never use a dry cloth as this may cause a
static shock. Never spray cleaning fluid
directly onto the telephone.
SAFETY INSTRUCTIONS
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Plan the location of your
Synergy 2110
Your Synergy 2110 works by sending
and receiving radio signals between
the base station and the handset.
The strength of the signal can depend
on where you site the base station.
Generally, the higher the base station
is located the better. An upstairs room
is ideal.
The following points should be
considered:
• It should be within 3 metres of a
power socket and phone socket
otherwise extension cables will be
required.
• Try to avoid locations near metallic
obstructions or electrical appliances,
such as TV sets, fridges, computers,
fluorescent lights, radiators, metal
pipes and metal window frames.
• Make sure it is at least 1 metre
away from other electrical products
to avoid interference.
1
Connect the power cable
Plug the power cable into the power
socket on your Synergy base station.
Plug the adaptor into the mains power
supply and switch on.
The Power/In Use light comes on.
Setting up
Follow these steps to set up your Synergy 2110 ready for use.
Please note
The Synergy 2110 has a range of up
to 300 metres outdoors and up to
50 metres indoors. It is possible that
the range may be affected by being
near water (e.g. large ponds, lakes
and the sea) as well as large metal
objects (e.g. radiators, metal
partition walls and steel girders).
SETTING UP
Battery levels
0-50% 50-100% 100%
flashing
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
9
Battery performance
To keep your battery in the best
condition, leave the handset off the
base station for a few hours at a time
(after the initial 16 hour charge).
After charging your Synergy handset
for the first time, subsequent charging
time for the battery is approximately
4-5 hours. Battery and case may
become warm during charging.
This is normal and not dangerous.
Under ideal conditions, the handset
battery should give about 6 hours
talktime or 100 hours standby on a
single charge.
Please note, however, that a new
Nickel Cadmium (Ni-Cd) battery does
not reach its full capacity until it has
been in normal use for several days.
Fully discharging the batteries at
least once a week will help them to
last as long as possible. However,
the charge capacity of rechargeable
batteries will reduce with time as
they wear out, so reducing the
talk/standby time of the handset.
Eventually they will need to be
replaced.
Battery low warning.
If the handset battery symbol is
empty and flashing, and you hear
a warning beep ever y 10 seconds,
you will need to recharge your
handset before you can use it.
3
Charge the handset battery
for at least 16 hours
Before you use your Synergy 2110 for
the first time, it is important to have
the handset battery fully charged. We
recommend that you leave the Synergy
2110 on charge for at least 16 hours.
Under no circumstances should
non-rechargeable batteries be used.
Only use the approved batteries.
Using unapproved batteries will
invalidate your guarantee and may
damage the telephone.
Place the handset on the base. The red
charging light comes on. The handset
should come pre-registered to the base
station as 1 and this is shown in the top
right corner of the display.
The battery symbol is also shown.
It flashes during charging. Once the
handset is fully charged, the display
shows a full battery symbol.
SETTING UP
The Synergy 2110 uses a Nickel
Cadmium (Ni-Cd) battery pack supplied.
Take care to connect the battery as
shown and replace the battery cover.
2
Install the rechargeable
battery in the handset
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
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Pre-set PINs
Your Synergy 2110 comes with a
pre-set PIN which you will need to
use to perform various functions on
your phone.
When you enter your base station
PIN, the display will not show it for
security reasons.
Base station PIN is 0000 – used
when adjusting base station settings
and registration of new handsets.
Customer Helpline
If you experience any difficulties in
installing your Synergy 2110 please
contact the Helpline on
0845 602 1041.
The Helpline is open 9am-5.30pm
Mon-Fri.
If you do not have modern phone
sockets, call Freefone 0800 800 150
and ask for a BT engineer to come
and fit the correct type. This is a
chargeable service.
Your Synergy is now ready for use.
6
Connect the telephone line cord
4
Fitting the belt-clip
Plug the line cord into the line socket
on your Synergy base station.
Attach the belt-clip to the handset.
5
Connect the telephone line cord
to the Synergy 2110 base s tation
Synergy 2110
New call
Charge
Power/In Use
Page
Synergy 2110
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SETTING UP
Please note
Do not connect the telephone line
cord to the phone socket until your
handset batteries are fully charged.
This will prevent the risk of the phone
being answered before batteries are
charged, which may prevent them
from reaching maximum capacity.
DIAL Enter the number you want.
It is shown on the screen
but not dialled. If you make
a mistake, you can change
the number by pressing
the Del button to delete
individual digits.
Press the Talk button to
dial the number.
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Using your Synergy 2110
telephone
Press buttons in the order shown
Press and hold the
button until the display
goes blank. The handset is
now off.
Press the button again.
You hear two beeps. The
symbol will flash and then
show the standby screen.
Press the button.
Display shows . You hear
the dial tone.
DIAL Enter the number you want
and it is dialled.
Or
To preview the number
before you call.
To exit the options menu at any time,
press the button until the display
returns to standby.
Making and receiving calls
To switch your handset ON
and OFF
To make a call
Press the button.
Or
Place the handset back on
the base.
To end a call
USING YOUR PHONE
When the phone rings: the
symbol will flash on the
display.
Press the button to
answer the call.
Or
If the handset is on the base,
simply pick it up and talk.
See page 17 for instructions
on the auto answer feature.
To receive a call
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Press the Redial button.
The last number called is
displayed.
Press to dial the number.
This lets you talk to
someone else close by
without your caller hearing
the conversation.
During your call:
Press the Int button.
The display will show the
symbol and you will hear
a buzzing sound. Your caller
cannot hear you.
Press the Int button to talk
to your caller again.
Secrecy
To redial the last number
During a call you can adjust
the volume of the handset
receiver. There are 3 settings:
low, medium and high.
Press the Volume button
until you reach the required
level.
To adjust the earpiece volume
12
USING YOUR PHONE
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Redial
Press the Options button.
The display will show the
symbol.
Press the button.
The display will show the
symbol.
Enter a memory location
number between 0 and 9.
Enter the telephone number
you want to store.
(If you make a mistake you
can use the Del button to
delete the last digit).
Press the Options button.
You will hear a confirmation
tone.
You can store up to 10 of your most
important or frequently dialled numbers
in your Synergy’s memory.
Stored numbers can be up to 25
digits long.
Using the 10 number
memory
To store a number in the memory
To exit the options menu at any time,
press the button until the display
returns to standby.
Options
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0-9
KEYPAD
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
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USING YOUR PHONE
Press the button.
Enter the memory location
number you require (0-9).
(If you cannot remember the
location number press the
button repeatedly until
you find the number you
want).
Press the button to
dial the number.
Or
Press to get a line.
Press the button.
Enter the memory location
(0-9). The number is dialled.
To dial a number stored in the
memory
Press the Options button.
Press the button.
Enter the memory location
number (0-9).
Press and hold the Del button
until the number is deleted.
Press the Options button to
confirm.
To delete an entry
When storing the number,
press the Redial button at
the points where you want
to enter the Pause.
Please refer to page 27 for
instructions on how to store
an automatic pause.
To enter a pause in a stored
number
Direct call
You can store an important number
which will automatically be called
when you press the SOS button.
Please note
It is not recommended that you store
999 or 112 as a direct call number,
as accidentally pressing the SOS button
could result in false calls being made
to the emergency services.
To store a direct call number
Press the Options button.
Press the SOS button.
KEYPAD
Enter the telephone number
you want to store.
Press the Options button to
confirm.
Redial
0-9
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
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USING YOUR PHONE
To dial a direct call number
Press the SOS button.
The number is displayed
and dialled.
To cancel the direct call number
Press the Options button
twice in quick succession.
SOS
Options
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
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USING YOUR PHONE
Handset settings
You can choose from 3
melodies. The pre-set
melody is 2.
Press the Options button.
Press the 2 button.
Select a melody (1–3). You
will hear a sample melody
on each press.
To adjust the ringer melody
The volume levels range
from 0-3, where 0 = off and
3 = maximum. The pre-set
level is (2).
Press the Options button.
Press the 3 button.
Select the level you require
(0-3). You will hear a
sample ring.
Press the Options button.
You will hear a confirmation
tone.
Each time you press a button
you hear a tone. You can
switch the tones on or off.
Press the Options button.
Press the 4 button.
Press 0 to switch the tones
on, or 1 to switch them off.
Press the Options button.
You will hear a confirmation
tone.
To adjust the handset ringer
volume
To switch the keytones off and on
To exit the options menu at any time,
press the button until the display
returns to standby.
Press the Options button.
You will hear a confirmation
tone.
Options
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3
D
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KEYPAD
0-3
KEYPAD
1-3
Options
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B
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
BASE STATION SETTINGS
Base station settings
To change the base station PIN
If you change your base
station PIN, keep a record of
the new number by writing
it in the space provided on
page 6.
Please note that when you
enter your base station PIN
it will not be shown on the
display for security reasons.
Press the Options button.
Press 0.
PIN Enter the current PIN
(original setting = 0000).
Press the Options button.
Press 3.
PIN Enter the new PIN. (You can
enter up to 8 digits.)
Press the Options button.
PIN Enter the new PIN again.
Press the Options button to
confirm.
If you have registered your
handset with more than one
base station, you can select
which one you want to use.
Press the
Options button.
Press 6.
Enter the base station
number you want (1-4) or
press ✱to automatically
select the base station with
the strongest signal.
Press the Options button to
confirm.
Options
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Options
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Options
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Options
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/
3
D
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F
To select which base station you
want your handset to use
Options
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Options
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6
M
N
O
1- 4
or
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
To switch auto answer on or off
If your handset is on the
base you can answer an
incoming call by simply lifting
the handset and speaking.
However, you can switch
this feature off.
Press the Options button.
Press 0.
PIN Enter the current PIN
(original setting = 0000).
Press the Options button.
Press 5.
Press 1 to switch auto
answer off or press 0 to
switch it on.
Press the Options button to
confirm.
Options
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BASE STATION SETTINGS
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
BT Select Services
Your Synergy 2110 receives and displays
caller information, which is transmitted
over the network. The information will
include the date and time the call is
received and in most cases the caller’s
phone number. In addition, the New
Call light will flash to show that a new
call has been received.
Your Synergy 2110 can hold details of
up to 10 callers. Once the Calls List is
full, new calls replace the oldest ones.
You must subscribe to the Caller Display
service offered by your network
provider to display this information.
A quarterly fee is payable.
Caller Display Service
If you are connected to the BT network
you can subscribe to BT’s Caller Display
service by calling:
Freephone 0800 800 150 for
residential customers.
Freephone 0800 800 152 for
business customers.
To view the Calls List
Press the Calls button.
Display shows the number
of new calls together with
the total number of calls
received.
Press the Calls button again
to view the first number.
Keep pressing the Calls
button to scroll through the
numbers.
Press the Options button to
see the date and time of a call.
Press to return to
standby.
Examples:
There are 10 calls stored
of which 5 are new.
2nd callers number
(- indicates a new call).
2nd callers number
(
–
–
–
indicates an old call).
Calls
Calls
Options
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05-10
02-01816831000
If you are connected to a digital
exchange, you can subscribe to a range
of BT Select Services. If you wish to
subscribe to any of these services
contact us on Freefone 0800 800 152
business, 150 residential, 8am to 6pm,
Monday to Friday.
02–––---01816831000
BT SELECT SERVICES
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
To dial a number from the
Calls List
Press the Calls button.
Press the Calls button again
to view first number. Keep
pressing the Calls button to
scroll through the numbers.
Press to dial the
number displayed.
Calls
Calls
To delete a number from the
Calls List
Press the Calls button.
Press the Calls button again
to view the first number.
Keep pressing the Calls
button to scroll through the
numbers.
Press the Del button to
delete the number displayed.
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Del
Calls
Calls
To delete the entire Calls List
Press the Calls button to
display the number of new
and old calls you have
received.
Press and hold down the Del
button for around 3 seconds
until you hear the
confirmation tone. The Calls
List is deleted.
Calls
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Shows date & time of call.
26-04 09-04
If the callers number is longer that the
display can show, the display will
automatically flash between the 1st
and 2nd part of the number.
If an incoming call arrives while you
are already engaged on a telephone
call, you will hear a soft beep every
5 seconds (this beep is not audible to
the person you are speaking to).
Instead of the engaged tone, the second
caller will hear an announcement to
hold on as you are aware that there is
a second call.
Call Waiting
To use Call Waiting
You can answer the second
call, without disconnecting
your first caller, by pressing
the Recall button. The first
caller will be put on hold.
When you have spoken to
the second caller you can
return to the first caller by
pressing the Recall button
again. You can switch back
Options
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BT SELECT SERVICES
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Other services
and forth between the two
calls without disconnecting
either if you wish.
If you wish to disconnect
the first call press the
button after speaking to the
first caller.
The handset will then ring.
Press the button
again and continue with the
second caller.
The second caller will only
be charged for their call from
the moment you answer and
not while they are waiting
for your initial contact.
• Call my bill
• Call Barring*
• Call Diversion*
• Charge Advice
• Reminder Calls*
• Three-way Calling
• Call Return 1471
*A quarterly fee is chargeable for these ser vices.
For more information about these
Select Services, call BT on Freefone
0800 800 150 for residential or 152
for business. If you are not on the
BT network, please ask your
telecommunications supplier for
information on their services.
BT SELECT SERVICES
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
21
Using additional handsets
Registering an additional Synergy handset with the base station
or de-registering a handset.
As well as your original handset,
you can register up to a further 4
additional handsets to your Synergy
2110 base station.
The system allows internal calls
between two handsets while a third is
making an external call.
Each additional handset you purchase
must be registered to the base station.
Please note
Remember to charge the batteries of
new handsets for at least 16 hours.
When switched on, a new additional
handset will display the flashing
icon.This tells you that the handset is
not yet registered with the base station.
At the base station:
Press and hold the Page
button for at least 10 seconds.
The green Power/In Use light
will flash.
At the handset:
Within the next 30 seconds
press the Options button.
Press the 5 button.
Enter the number of the base
station you wish to register
the handset to (1-4).
For example, if it is the
second base station you are
registering a handset to you
should use 2 and so on.
You will hear a confirmation
tone.
Enter your base station PIN.
(Original setting = 0000.)
Press the Options button to
confirm.
To register a handset
Please note
If the registration process fails, the
handset display shows the flashing
icon and you should begin the process
again.
Please note
The following process is only for
registering another Synergy 2110
handset to the base station.
If you are registering any other handset,
then please refer to that handset’s user
guide for instructions.
Page
Options
R
5
J
K
L
Options
R
1- 4
PIN
ADDITIONAL HANDSETS
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Press the Int button.
KEYPAD
Enter the handset number
you want. Display shows the
number and the called
handset rings.
Press the button to
end the call.
Whilst on a call, press the
Int button. Your caller is put
on hold and you will hear a
buzzing sound.
KEYPAD
Enter the handset number
to which you want to transfer
the call.
When the other handset
answers press the
button and the call will be
transferred.
If the handset does not
answer, press the
Int button
to speak to the caller again.
To call another handset
To transfer an external call to
another handset
22
Press buttons in the order shown
You can use your handset
to de-register another
handset from a base station.
You cannot de-register the
handset you are using.
Press the Options button.
Press the 0 button. You will
hear a confirmation beep.
PIN
Enter your 4-digit base station
PIN. (Original setting - 0000.)
Press the Options button to
confirm. You will hear a
confirmation beep.
Press the 2 button.
Enter the number of the
handset (1-5) you wish to
de-register.
Press the Options button to
confirm.
Press the button to
return to standby.
To de-register a handset
Options
R
Options
R
Options
R
0
&
.
/
2
A
B
C
Int
S
e
c
r
e
c
y
Int
S
e
c
r
e
c
y
Int
S
e
c
r
e
c
y
You can talk to one external
caller and another internal
caller at the same time on
your Synergy handset.
During a call with an external
caller:
Press the Int button. Your
caller is put on hold and you
hear a tone.
KEYPAD
Enter the handset number to
which you want to transfer
the call.
When the handset is
answered, press and hold the
#
button for around 3
seconds. You can now start
your three-way conversation.
Press the button to
end the call.
To hold a three-way conversation
Int
S
e
c
r
e
c
y
1-5
ADDITIONAL HANDSETS
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
23
Operating with
additional base stations
You can use up to five handsets on
each Synergy 2110 base station, and
up to four base stations with your
handset to build up a comprehensive
cordless telephone system.
The handset supplied with each base
station is already registered as
Handset 1.
You can register your
handset with up to 3 other
base stations.
At the base station:
Press the Page button for
around 10 seconds until the
green power light starts
flashing.
At the handset:
Press the Options button
within 30 seconds.
Press
5.
Press the number of the base
KEYPAD
station (1-4) to which you
want to register your handset.
You hear a confirmation tone.
PIN
Enter the base station PIN.
(Original setting = 0000.)
Press the
Options button to
confirm.
Press to return to
standby.
To register your handset with
another base station
Please note
When registering handsets to another
manufacturer’s base, the assigned
handset number may not appear in
the handset display.
To find out the handset number,
press INT then 1 to call handset 1.
Then look at the display on handset 1
to see your handset number.
Page
Options
R
Options
R
5
J
K
L
ADDITIONAL BASE STATIONS
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Help
Emergency calls
The emergency services can be
contacted in the UK by dialling 999
or 112 which is valid in any country
that is a member of the European
community.
Please note
If your Synergy 2110 is connected to
a switchboard/PBX, you may have
to dial an access number before 999
to contact the emergency services.
Some switchboards cannot dial out
during a power failure.
The Synergy 2110 will not work
when the power fails. Alternative
arrangements should be made for
access to emergency services.
BT accepts no responsibility for damage
caused to your Synergy handset by
using any other type of battery.
No display appears
The battery may be flat or dead.
Recharge or replace the battery.
The handset may be switched off.
No dial tone
Is the telephone line cord plugged into
the phone socket?
Check that the base station is connected
to the mains power and switched on.
You cannot link up with the base station
Is the display flashing ?
The mains power cable may not be
connected at the base or switched on.
Are you in range of the base station?
Battery could be low or flat.
If using more than one base station,
check that you are connected to the
correct base. See page 23.
No ring on the handset
The ringer volume may be switched
to off. To adjust the ringer volume on
the handset, see page 15.
Check that the base station is plugged
into the phone socket.
Check that the base station is plugged
into the mains power and switched on.
Replacing the handset battery
After a time, you may find that the
handset battery is running out of
charge more quickly. This is a standard
sign of wear and the battery will need
replacing.
Spare batteries (Item Code 871996)
are available from BT Shops or contact
the Synergy 2110 Helpline
0845 602 1041.
Do not immerse batteries in water or
throw them into a fire, or dispose of
them with ordinary domestic refuse.
24
HELP
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Buzzing noise on my radio, TV, computer
or hearing aid
Sometimes, your Synergy 2110 can
interfere with other electrical
equipment if it is placed too close.
It is recommended that you place
your Synergy 2110 and other Synergy
handsets at least one metre away from
such appliances to avoid any risk of
interference.
The charger does not appear to be
working
Check that:
• The power adaptor is properly
plugged into the charger.
• Your handset has slotted correctly
into the charger.
• The batter y is correctly fitted into
the handset.
Are you using the correct power
adaptor?
Synergy 2110 base station power
supply is Item Code 872273.
Cannot adjust the option in the base
station
Is someone else making changes via
another handset?
Have you pressed the Options button
to confirm your selection?
If you are still experiencing difficulty,
call the Synergy 2110 Helpline on
0845 602 1041.
25
HELP
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
General information
26
Guarantee
Your Synergy 2110 is guaranteed for
a period of 12 months from the date of
purchase.
Subject to the terms listed below the
guarantee will provide for the repair
of, or at BT’s or its agent’s discretion,
the option to replace the Synergy
2110, or any component thereof,
(other than batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days
old from the date of purchase may be
replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 24, or contact the
Synergy 2110 Helpline for assistance:
Helpline 0845 6021041, 9am to 5.30pm
Monday to Friday.
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network. We recommend
that you call the Helpline and ask for
details of our recommended repairers.
Instructions for returning the product:
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line cords,
power supply units, and the original
batteries. (Please note that we cannot
take responsibility for goods damaged
in transit.) Please obtain and keep
proof of posting from the Post Office.
GENERAL INFORMATION
Switchboard compatibility
Switchboard External Line
access code
27
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards, which
support tone dialling and timed break
recall. If in doubt please consult your
service provider.
How many telephones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. Your Synergy
2110 has a REN of 1. A total REN of 4
is allowed, if the total REN of 4 is
exceeded, the telephones may not ring.
With different telephone types there
is no guarantee of ringing, even when
the REN is less than 4.
Only use approved power supply, item
code 872273.
Only use approved batteries, item
code 871996.
RTTE
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
1995/5/EC.
Technical information
You may need to enter an access code
(e.g. 9) in order to get an outside line.
So that the switchboard has time to pick
up an outside line, you may also need
to add a Pause after the access code.
You can set your Synergy 2110 to
recognise that it needs to insert a
pause after your access code.
This means that a pause will be
automatically inserted into the
telephone number when it detects the
access code digits at the beginning of
the number.
Press the
Options button.
Press 0.
PIN
Enter the base station PIN.
(Original setting = 0000.)
Press the Options button.
Press 6.
KEYPAD
Enter the access code, for
example 9. A pause will be
entered after the access
code.
Press the Options button to
confirm.
To automatically insert a pause
Options
R
Options
R
Options
R
0
&
.
/
6
M
N
O
GENERAL INFORMATION
28
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Your Synergy 2110 is preset
to TONE dialling. On some
switchboards it may be
necessary to change the
dialling mode to PULSE.
Press the Options button,
then the 0 button. You will
hear a confirmation tone.
PIN Enter the 4-digit base station
PIN. Original setting 0000.
Press the Options button to
confirm.
Press the 1 button, then
press either 1 for TONE or
2 for PULSE dialling.
Press the Options button to
confirm.
Press to return to
standby.
Dialling mode
Options
R
Please note
Some switchboards may require you
to switch from Tone to Pulse dialling.
Go to Tone
Operation of your keypad
after this will now be in
TONE mode. When the call
is completed your Synergy
2110 will automatically revert
to PULSE dialling.
To adjust Recall settings
The R button is used to
access switchboard services
(and also some BT Select
Services). In order for the R
button to work correctly with
some switchboards it may
be necessary to change the
timing of the recall signal.
The original setting is 100ms.
Press the Options button.
Press 0.
PIN
Enter the current PIN.
(Original setting = 0000.)
Press the Options button.
Press 4.
Enter the setting required
for your switchboard:
1 = 80ms
2 = 100ms
3 = 130ms
4 = 250ms.
Press the Options button to
confirm.
Press the button to
return to standby.
Options
R
Options
R
Options
R
0
&
.
/
4
G
H
I
1
+
–
2
A
B
C
3
D
E
F
4
G
H
I
Options
R
Options
R
0
&
.
/
1
+
–
If you are in the PULSE
dialling mode then certain
services accessed by tone
dialling are not available.
During the call you can
change to TONE by pressing
the ✱button until you hear a
confirmation tone.
GENERAL INFORMATION
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Index
29
Additional handsets 21
At a glance 1
Auto answer on/off 17
Base station
additional 23
change base station PIN 16
PIN number 10, 16
register handset 23
select which base station 16
Batteries
charging 9
installing 9
levels 9
low warning 9
performance 9
replacing 9
Belt-clip 10
BT Select Services 18
Caller Display 18
Call Waiting 19
Calls
end 11
make 11
receive 11
redial 12
three-way conversation 22
transfer 22
Calls List
view 18
dial 19
delete 19
Cleaning 7
De-register 22
DECT 5
Delete
calls list entry 19
memory entry 13
Dialling mode 28
Direct call
cancel 14
dial 14
store 13
Display symbols 2
End a call 11
General information 26
Guarantee 26
Handset
additional 21
call another handset 22
de-register 22
earpiece volume 12
keytones on/off 15
melody 15
on/off 11
register 21
ringer volume 15
three-way conversation 22
transfer external call 22
Help 24
Helpline 10
Keytones on/off 15
INDEX
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
30
Make a call 11
Memory
delete 13
dial a number 13
store a number 12
On/Off
auto answer 17
handset 11
keytones 15
Pause 13, 27
PIN
base station 16
pre-set 10
Power socket 10
Power cable 8
Pulse dialling 28
Recall 28
Receive a call 11
Redial 12
Register
handset 21
handset to another base 23
REN (Ringer Equivalence Number)
27
Returning your Synergy 2110 26
Ringer
melody 15
volume 15
Safety instructions 7
Secrecy 12
Setting up 8
Switchboard
automatically insert a pause 27
compatibility 27
dialling mode 28
external line access code 27
Technical information 27
Telephone socket 10
Telephone line cord 10
Three-way conversation 22
Tone dialling 28
Transfer a call 22
Volume
earpiece 12
handset ringer 15
INDEX
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
CE compliant to RTTE Directive
(1999/5/EC).
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2000.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Par tnership Limited.
Printed in China. Synergy 2110. Issue 1 (10/00) 5
Printed on paper which meets international environmental standards.
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