BT SYNERGY 1400 User Manual

Digital cordless telephone answering machine

User Guide

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Synergy 1400

featuring DECT

Please open this page for an ‘at a glance’ guide to your Synergy 1400.

Please open this page for a further ‘at a glance’ guide to your Synergy 1400.

Calls light

Flashes to indicate an

incoming call.

Undo

Deletes the last digit entered.

Changes the menu setting.

By pressing and holding the

button for 2 seconds you

are taken back to standby

(e.g. HSET 1.)

Options

Opens the main menu.

Scrolls through menu options.

Inserts a pause when storing a

number.

Recall

Used to access BT Select Services,

switchboards and PBXs.

See page 42/53

Redial

Press to dial the last number

you dialled. Also allows you to

view the last number.

See page 11

Belt clip

On back of handset.

LCD

Clear display that shows the status of your call and the number you have dialled. If the answering machine is on the message counter will be displayed.

Select

Confirms the setting you want from the menu. During a call, acts as the secrecy button.

Talk

Press to make a call, answer a call and end a call.

See page 10

Intercom

Enables you to make calls between handsets.

See page 48.

Quickdial

Enables you to store and dial up to 10 numbers in the memor y for shared use and up to 10 for personal use.

See page 12

At a glance

Options

ecall

Intercom

✱

Redial

uickdial

This equipment is not

designed for making

emergency telephone calls

when the power fails.

Alternative arrangements

should be made for access

to emergency services.

Page

Pages all handsets registered to the base station. Used to register additional handsets. Also used to reset your base station to it’s original settings.

See pages 12, 37 and 46.

Play/Pause

Press to play back or pause messages.

See page 27/28.

Display screen/Message counter

Shows number of messages and answering machine status.

Microphone

In Use light

Lights up during an external call or if you are registering a handset.

See pages 10 and 46.

Charging light

Lights up when a handset is placed on the base station.

We recommend that you charge the handset for at least 16 hours before use. See page 8.

Delete

Deletes recorded messages and memos

See pages 26, 27 and 28.

Answer On/Off

Switches answering machine on and off. See page 22. Used to increase volume during message playback. Also used to restore messages that have been selected for deletion.

See page 28.

Memo

Press to record a memo. Used to decrease volume during message playback.

See pages 20 and 24.

SEC CODE

ANS MODE

MESSGE ALERT

ANS DELAY

TIME

DAY

PLAY OGM

REC OGM

RESET

BASE

REG

SERVICES

EMERGENCY

RING VOL

MELODIES

KEYTONES

LEVEL

ANS PHONE

CALL DIVERT

FRIENDS FAM

SET-UP

PLAY

ANS ON OFF

MEMO

ANS SET-UP

SET

CANCEL

CHECK

BASE

HANDSET

RECALL

DIAL DELAY

RING VOL

MELODIES

SECURITY PIN

✱

Redial

Quickdial

Recall

Intercom

Options

Page 18 Page 18 Page 16 Page 16 Page 21 Page 22 Page 23 Page 29

Page 11 Page 36 Page 35 Page 12 Page 38 Page 45 Page 46 Page 35 Page 37

Page 41 Page 36 Page 35 Page 34 Page 53

Page 25

Page 22

Page 24

Page 42

Page 43

Page 44

Answering machine

Telephone

MENU STRUCTURE

In this guide

At a glance 1 Introduction 4 Setting up 7 Using your Synergy 1400

telephone 10 Using the Quickdial memory 12 Using your Synergy 1400

answering machine 15 Remote Access 29 Remote access quick guide 33 Optional settings 34 Additional features 38 Using Select Services 42 Using additional handsets 46 Operating with additional

base stations 51 Connecting to a switchboard 53 Maintenance 54 Help 55 Technical information 58 Technical specification 59 Index 60

Building up a phone system

You can use up to 6 handsets with your Synergy 1400 base station.

This user guide applies to both single and multiple handset systems. The intercom call functions described in this guide apply only to Synergy 1400 base stations with more than one handset connected.

IMPORTANT

If you wear a hearing aid, please note that the

Synergy 1400 works by sending radio signals

between the base station and the handset.

These signals can interfere with hearing aids,

causing a humming noise.

This equipment is not designed for making

emergency telephone calls

when the power fails. Alternative arrangements should be made for access

to emergency services.

Introduction

Your Synergy 1400 is designed for ease of use and made to the high standards set by BT

Please read the instr uctions carefully befor e use and retain this user guide for future reference.

DECT(Digitally Enhanced Cordless Telecommunications)

By purchasing the Synergy 1400 you now own a product which combines the advantages of cordless operation with the performance of a high quality corded telephone. It complies with the Digitally Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and features.

Options

I n te

all

Rec

o m

✱

Redial

Quickdial

Options

In t e r

ecall

o m

✱

Redial

Quickdial

Options

In t e r

Recall

o m

✱

Redial

Quickdial

Options

I n te

r c

Recall

✱

Redial

Quickdial

Options

I n te

ecall

✱

Redial

Quickdial

Options

t e

r c

Reca

✱

Redial

Quickdial

Unpacking your Synergy 1400

If anything is missing, please contact your place of purchase immediately.

For your records

For warranty purposes, proof of pur chase is required, so please keep your receipt.

Enter your PIN here

See page 41 for more information about your PIN.

Personal Emergency Numbers

Date of purchase:

Place of purchase:

Serial number (on the underside of the telephone base station):

Purchase price:

1 2

3 4

●

Synergy 1400 handset

●

Synergy 1400 base station

●

Plug mounted mains adaptor

●

Batter y pack

Warning

1. Use only the approved battery pack supplied.

Spare batteries – Item Code: 871285 are available from BT Shops and the Synergy Helpline

0845 650 20 20.

2. Do not try to use any power supply except the

one provided, otherwise you may permanently damage your Synergy 1400. It may also invalidate approval of this apparatus. To get a replacement Synergy 1400 base station power supply unit (Item Code: 871343/or 871720) contact the Synergy Helpline

0845 650 20 20.

3. There is a slight chance that your phone

could be damaged by an electrical storm. We recommend that you unplug your Synergy 1400 from the mains power and telephone line socket during storms.

4. If you wear a hearing aid, please note that the

Synergy 1400 works by sending radio signals between the base station and handset. These signals can inter fere with hearing aids, causing a humming noise.

5. Synergy 1400 can interfere with other

electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy 1400 at least one metre away from such appliances to minimise any risk of inter ference.

6. The Synergy 1400 will produce a certain

amount of heat during operation. Equally, the handset as well as any additional chargers you purchase can also become warm during charging.

7. We advise against placing these products on

antique, veneered or wooden sur faces as damage may occur.

8. Do not use the Synergy 1400 in damp, humid

conditions such as bathrooms. Do not expose the equipment or batteries to fire or water.

9. Do not dispose of used batteries with general

household rubbish and do not burn them.

10. Do not use the handsets in places where

there are explosive hazar ds.

11. Make sure you connect the power and

telephone lines to the correct sockets in the base station.

12. Clean the handset and base station with a

damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

PLEASE NOTE

The Synergy 1400 system has a range of up to 300 metres outdoors and up to 50 metres indoors. It is possible that the range may be affected by being near water (e.g. large ponds, lakes and the sea) as well as large metal objects (e.g. radiators, metal partition walls and steel girders).

The Synergy140 0 handset uses a nickel cadmium (NiCad) batter y pack supplied. Hold the handset with the keypad facing down, remove the clear plastic directory label cover and memo card and press and slide open the battery compar tment.

Connect the power cable

Plug the power cable into the power socket on the underside of your Synergy 1400. When the power is switched on, the answering machine will announce the day and time setting, followed by the outgoing message announcement.

Setting up

Follow these steps to get your Synergy 1400 ready for use.

SETTING UP

Inser t the battery pack inside the battery compar tment and slide the battery compar tment cover shut. Replace the memo card and the directory label cover.

BATTERY

Push

Slide

Install the rechargeable battery in

the handset

Your Synergy 1400 works by sending and receiving radio signals between the base station and the handset.

The strength of the signal depends on where you site the base station. The higher the base station is located, the better. An upstairs room is ideal. The following points should be considered:

•

It should be within 2 metres of a power socket and phone socket other wise extension cables will be required.

•

Try to avoid locations near metallic obstructions or electrical appliances, such as TV sets, fridges, computers, fluorescent lights, radiators, metal pipes and metal window frames.

To plan location of the base

station

Battery low warning

Your handset display will show the status of your batter y:

•

When the charge is low, the battery icon

is displayed.

•

When the charge is almost out, you will also hear a warning beep every 10 seconds (during a call) in the earpiece. This indicates that the handset is about to switch of f.

Charge the handset battery for at

least 16 hours

Before you use your Synergy 1400 for the first time it is impor tant to have the handset battery fully charged. We recommend that you leave the Synergy 1400 Handset on charge for at least 16 hours. Place the handset on the base station. The

CHARGING light comes on. Your handset

should come pre-registered to the base station as HSET1. If the display shows REG, you will need to register the handset manually by following the simple steps on page 46, “To register a handset”.

BATTERY PERFORMANCE

To keep your battery in the best condition, leave the handset off the base station for a few hours at a time (after the initial 16 hour charge).

After charging your Synergy 1400 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset battery should give about 6 hours talktime or 60 hours standby on a single charge. Please note, however, that the new NiCad battery, does not reach its full capacity until it has been in normal use for several days.

Please note that while NiCad rechargeable batteries can be expected to give years of service they do not last forever. Their actual lifespan depends on how heavily they are used but over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

SETTING UP

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the battery being fully charged and therefore not working to its optimum capacity.

SETTING UP

Connect the telephone line cord to

the Synergy 1400 base station

Plug the line cord into the line socket on the underside of your Synergy 1400.

Connect the telephone line cord

If you do not have modern phone sockets, call

Freefone 0800 800 150 and ask for a BT

engineer to come and fit the correct type. This is a chargeable service.

Your Synergy 1400 is now ready for use.

Press buttons in order shown

Press the

TALK button to get a line.

Display shows . The

IN-USE light

on the base station comes on.

DIAL Enter the number you want and it is

dialled.

To make a call

Enter the number you want. Display shows the number entered. If you make a mistake you can change the number by pressing the

✗ button to

delete individual digits. Press the

TALK button. The number is

dialled.

Or to preview the number before you call

To end a call

Press the TALK button.

Place the handset back on the base station.

To receive a call

When the phone rings, both the call light on the handset and the in-use light on the base station flash. Display shows

and

SCREEN.

If the handset is not on the base station or charger press the

TALK button.

Pick up the handset from the base station. Display shows and the

IN-USE light remains on.

For information about call screening see page 24.

Using your Synergy 1400 telephone

Making and receiving calls

USING

You can adjust the incoming call volume by: (The factor y setting is 3.)

Press ➔ several times until display shows SETUP.

Press ✔ display shows HANDSET. Press ✔ display shows LEVEL. Press ✔ display shows either 1, 2, 3,4,5.

(1 being the lowest and 5 the highest). Press ➔ several times to scroll through

the settings until you have selected your choice.

Press ✔ button to confir m. Press

✗ button to retur n to standby

(HSET1).

To redial the last number

Press the TALK button. Press the

REDIAL button. The number

is dialled. Display shows the number.

Press the

REDIAL button. Display shows

the last number called. The number can be edited by pressing the

✗ button to

delete individual digits. Press the TALK button. The number is

dialled.

Redial

Secrecy

While on a call, this allows you to talk to someone close by without your caller hearing the conversation.

During your call: Press the ✔ button. Display shows

Secrecy icon flashing and SEC. You can now talk without the person on the other end of the line hearing you.

To talk to your caller again, press the ✔ button.

USING

To adjust the earpiece volume

USING

Using the quickdial memory

Shared and personal quickdials

You can store up to 20 numbers on your Synergy 1400.

Shared telephone numbers

10 numbers can be stored in your shared memory. These numbers can be quick dialled from any Synergy handset registered with the base station.

Personal telephone numbers

A fur ther 10 numbers can be stored in your personal memor y. These numbers can only be used to quickdial from the handset they are stored in.

Press and release the blue PAGE button on the base station.

The handset rings for about 10-12 seconds. Display shows PAGE and the

flashes. Paging is useful to help you find a misplaced handset. You cannot hold a conversation between the handset and the base station.

If you hit the page button by accident or want to cancel it, press and release the button quickly.

If you have more than one handset registered to the base station, all the handsets will ring.

To page the handset

To adjust the handset ringer volume

Press buttons in order shown

The handset ringer can be set to

LOW,

HI or OFF. (The factory setting is LOW.

Press the ➔ button several times until display shows SET UP.

Press the ✔ button. Display shows HANDSET.

Press the ✔ button. Display shows LEVEL. Press the ➔ button several times until

the display shows RING VOL. Press the ✔ button. Display shows the

current setting HI (LOW or OFF ). Press the ➔ to change the setting.

Display shows e.g. LOW (HI or OFF). Press the ✔ button. A beep confir ms

that the change has been made. Press

✗ button to retur n to standby

(HSET1).

PLEASE NOTE

If the handset ringer volume is set to off the handset display will show SILENT and the handset will not ring.

Press the ✔ or the QUICKDIAL button to store the number. You hear a confirmation beep and the display shows STORED.

Quickdial

Press and hold the QUICKDIAL button for at least 2 seconds until the handset beeps. The LCD shows SHARED or PERSONAL depending on the cur r ent setting.

Press ➔ to switch between the two options.

When required option is displayed on LCD press ✔ to confir m.

Handset LCD rever ts to e.g. HSET 1.

Quickdial

Selecting shared or personal quick dial numbers

To store a quickdial number

USING

PLEASE NOTE

You may find it useful to keep a note of the location number (0-9) you set for quickdial numbers. Use the directory label on the back of the handset.

Once you have selected either your ‘Personal’ or ‘Shared’

QUICKDIAL

store: (see previous page) Press and release the

QUICKDIAL

button Display shows 1- if no number is stored

or, 1- followed by the number stored in the memor y.

Press the ➔ button to scroll through the memor y locations.

When the required memory location is displayed press and hold the

QUICKDIAL

button for at least 2 seconds until a beep is heard.

Enter the phone number you want. The display shows the location and the

phone number.

Quickdial

USEFUL TIP

Press the ✗button to reverse one step of the instructions. Or press it and hold for 2 seconds to revert quickly to standby.

To dial a quickdial number

Press buttons in order shown

This dials from the quickdial memory, SHARED or PERSONAL, whichever is currently selected.

Press the

TALK button.

Press and release the

QUICKDIAL

button. Then enter the location

0-9 where the

quickdial number you want is stored. The number is then dialled automatically.

Quickdial

PULL

1 2

3 4 5

No.

Press buttons in order shown

You can display the number before dialling.

Press the

QUICKDIAL button.

Display shows the first location and the number stored.

Press the ➔ button to scroll through the quickdial list until you display the number you want.

Press the

TALK button. The number is

dialled.

Quickdial

To view then dial a quickdial number

USING

To view or edit a quickdial memor y number

First, confirm that the handset is searching in the corr ect memory (i.e. SHARED or PERSONAL), if it is not, change it by following the steps on page 12.

Press and release the

QUICKDIAL

button. Display shows the first quickdial

location plus the number stored under that location.

Press the ➔ button to move to the stored number that you want to view or edit.

If you are editing the number, press the

QUICKDIAL button for a few seconds

until a beep is heard. Press and release the

✗ button to delete

the existing digits from the right. When the memor y is empty, key in the new number. If you hold the

✗ button down

for too long you will return to standby (HSET1).

Press the ✔ button to store the new number. The display shows STORED and the handset beeps.

Quickdial

PLEASE NOTE

If a period of silence in excess of 8 seconds occurs during the recording of incoming messages the Synergy answering machine will stop recording and return to standby.

MAINS POWER FAILURE

If the mains power fails, your Outgoing Messages and any Incoming Messages or Memos that have been recorded will be saved. However, if the mains power fails you will need to reset the time and day announcement.

Recording time limit

The Synergy 1400 also has its own pre-recorded concluding announcement. This cuts in automatically to warn callers that they are about to, or have run out of time for r ecording their message. Incoming messages are restricted to a maximum of 3 minutes. Outgoing messages are restricted to a maximum of 30 seconds.

Using your Synergy1400 answering machine

When you are unable to answer the phone, your Synergy 1400 answering machine will take messages.

You can also leave your own recorded messages (see Memos page 24). The Synergy 1400 can record up to 15 minutes of messages.

You can skip backwards and forwards through your messages and memos and, using your handset, delete or save some or all of them.

The answering machine can be operated from any Synergy handset or any other external phone, provided it is a Touchtone

™

phone.

ANSWERING MACHINE

Display shows the time T=HHMM. The first digit on the left flashes,

indicating that it is the first digit to be changed or confirmed (confirm by pressing the same digit on the button pad).

Using the 24 hour clock, enter the time in hours and minutes, star ting from the left.

After you have entered the first digit it will stop flashing. The next digit then star ts flashing. Repeat the process until the correct time shows.

Press ✔ button. Confirmation tone sounds.

Display shows time set and returns to

TIME.

Press the

✘ button to retur n to ANS

SET-UP or press and hold the

✘ button

for 2 seconds to return to standby.

Setting up your Synergy 1400 answering machine

You will need to use your Synergy handset to set up the answering machine’s basic functions.

To set Day and Time

Press buttons in order shown

Your Synergy 1400 is supplied with factor y-set defaults for day and time: Sat 12:01 pm.

Press ➔ button once. Display shows

ANS PHONE.

Press ✔button. Display shows

ANS ON

OFF, or PLAY, if there are messages.

Press ➔ button several times until

ANS SET-UP is displayed.

Press ✔ button. Display shows

REC OGM.

Press ➔ button several times until

DAY

is displayed. Press ✔ button. Display flashes. Shows

DAY =SAT (or whichever day of the week

is currently set). Press ➔ button to scroll through the

days of the week until the required day is shown.

Press ✔ button. A confirmation tone sounds. Display stops flashing and shows

TIME.

Press ✔ button again.

The time can now be set.

+ 46 hidden pages