BT SYNERGY 1000 User Manual

Synergy 1000

Digital cordless telephone featuring DECT

User guide

This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made for access to emergency services.

Check that your Synergy 1000 is complete.
When you unpack you should have:

• Synergy 1000 handset.

• Synergy 1000 base station.

• Power adaptor.

• Comprehensive user guide.

• Wall plugs and screws for wall mounting.

• Wall bracket.

• Ni-Cad batter y pack.
If anything is missing, please contact your place of purchase immediately.

For your records

For warranty purposes, proof of pur chase is requir ed, so please keep your receipt.

See page 19 for more information about your PIN.

Please open this page for an ‘at a glance’ guide to
your Synergy 1000.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the telephone base station)

Purchase price:

My PIN is:

Please open this page for a fur ther ‘at a glance’
guide to your Synergy 1000.

At a glance

Talk

Press to make a call, answer a
call and end a call.

See page 9

Belt clip

On back of handset.

Recall

Used to access BT Select Services,

switchboards and PBXs.

See page 20

Select

Confirms the setting you want
from the menu. During a call,
acts as the secrecy button.

Options

Opens the main menu.

Scrolls through menu options.

Inserts a pause when storing a

number.

Undo

Deletes the last digit entered.

Changes the menu setting.

By pressing and holding the

X button for 2 seconds

you are taken back to

e.g. Handset 1. (Standby)

Volume

Tur ns the volume of the

earpiece up or down during

a call. Tur ns the handset ringer

off and on.

See page 10

LCD

Clear display that shows the
status of your call and the
number you have dialled.

Calls light

Flashes to indicate an

incoming call.

Quickdial

Enables you to store and dial up
to 10 numbers in the memor y
for shared use and up to 10 for
personal use.

See page 11

Redial

Press to dial the last number

you dialled. Also allows you to

view the last number.

See page 10

Intercom

Enables you to make calls
between handsets.

See page 24

Headset socket

Lets you plug in your BT
Freehand Headset (available
separately) enabling you to keep
your hands free. See page 19.
Warning: Cover includes small
parts – possible choking hazar d
for small children.

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Redial

Quickdial

Recall

Intercom

Options

Power

In Use

Charging

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DECT

Charging

Lights up when a handset is
placed on the base station.
We recommend that you
charge the handset for at
least 16 hours before its
first use.

See page 7

In use

Lights up during an
external call.

See page 9

Power

Lights up when the mains
power is switched on.

See page 6

Page

Pages all handsets registered to the base
station. Used to register additional handsets.

See page 10 and 22.

2

This equipment is not

designed for making

emergency telephone calls

when the power fails.

Alternative arrangements

should be made for access

to emergency services.

CALL DIVERT

First
press

SET- UP

Second
press

See page 19.

Menu options

Please open this page for a fur ther ‘at a glance’
guide to your Synergy 1000.

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Redial

Quickdial

Recall

Intercom

Options

Set-up allows you to change
the original settings of your
telephone e.g. handset ringer
volume, melodies. See optional
settings page 13. It also allows
you to register your handset,
see page 22. And allows you to
register Additional Handsets,
see page 22.

3

Hints and tips boxes

In this user guide, we’ve included helpful tips
and useful hints. They are shown in a grey box.

In this guide

At a glance 1
Introduction 4
Setting up 6
Using your Synergy 1000 9
Using the Quickdial memory 11
Optional settings 13
Additional features 17
Using Select Services 20
Using additional handsets 22
Operating with additional

base stations 27
Connecting to a switchboard 29
Wall mounting 30
Maintenance 31
Help 32
Technical information 34
Technical specification 35
Index 36

4

Introduction your Synergy 1000 is designed for ease of

use and made to the high standards set by BT.

Please read the instr uctions carefully befor e use
and retain this user guide for future reference.

DE C T

By purchasing the Synergy 1000 you now own a
product which combines the advantages of
cordless operation with the per for mance of a
high quality telephone. It complies with the
Digital Enhanced Cordless Telecommunications
(DECT) standard and of fers unparalleled quality
and features.

Building up a phone system.

You can use up to 6 handsets with your Synergy
1000 base station.

This user guide applies to both single and
multiple handset systems. The intercom call
functions described in this guide apply only to
Synergy 1000 base stations with more than one
Synergy handset connected.

Power

In Use

Charging

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DECT

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Redial

Quickdial

Recall

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Quickdial

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Intercom

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Redial

Quickdial

Recall

Intercom

Options

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Redial

Quickdial

Recall

Intercom

Options

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Redial

Quickdial

Recall

Intercom

Options

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Redial

Quickdial

Recall

Intercom

Options

This equipment is not
designed for making

emergency telephone calls

when the power fails.
Alternative arrangements
should be made for access

to emergency services.

5

Warning

1. Use only the approved battery pack supplied.

Spare batteries – Item Code: 871285 are available
from BT Shops and the Synergy Helpline

0845 650 20 20.

2. Do not tr y to use any power supply except the

one provided, otherwise you may permanently
damage your Synergy 1000. It may also invalidate
approval of this apparatus. To get a replacement
Synergy charger power supply unit (Item Code:

871273) and Synergy base station power supply
unit (Item Code: 871340) contact BT Shops or
the Synergy Helpline

0845 650 20 20.

3. There is a slight chance that your phone

could be damaged by an electrical storm. We
recommend that you unplug your Synergy 1000
from the mains power and telephone line socket
during storms.

4. If you wear a hearing aid, please note that the

Synergy 1000 works by sending radio signals
between the base station and handset. These
signals can inter fere with hearing aids, causing
a humming noise.

5. Synergy 1000 can inter fere with other

electrical equipment, e.g. answering machines,
TV and radio sets, clock radio/alarms and
computers if placed too close. It is recommended
that you place your Synergy 1000 at least one
metre away from such appliances to avoid any
risk of inter ference.

6. The Synergy 1000 will produce a cer tain

amount of heat during operation. Equally, the
handset as well as any additional chargers you
purchase can also become warm during
charging.

7. We advise against placing these products on

antique, veneered or wooden surfaces as damage
may occur.

8. Do not use the Synergy 1000 in damp, humid

conditions such as bathrooms. Do not expose
the equipment or batteries to fire or water.

9. Do not dispose of used batteries with general

household rubbish and do not burn them.

10. Do not use the handsets in places where

there are explosive hazards.

11. Make sure you connect the power and

telephone lines to the correct sockets in the
base station.

The Synergy 1000 system has a range of up to
300 metres outdoors and up to 50 metres indoors.
It is possible that the range may be affected by
being near water (e.g. large ponds, lakes, the
sea) and large metal objects (e.g. radiators,
steel girders and metal partition walls).

12. Clean the handset and base station with a

damp (not wet) cloth or antistatic wipe.
Never use a dry cloth as this may cause a static
shock. Never spray cleaning fluid directly onto
the telephone.

6

Setting up follow these steps to get your Synergy 1000

ready for use.

1. Connect the telephone line cord

If you do not have modern phone sockets, call
Freefone

0800 800 150 and ask for a BT

engineer to come and fit the correct type. This
is a chargeable ser vice.

2. Connect the telephone line cord to
the Synergy 1000 base station

Plug the line cord into the line socket on the
underside of your Synergy 1000.

3. Connect the power cable

Plug the power cable into the power socket on
the underside of your Synergy 1000. When the
power is switched on, the base station

POWER

light comes on.

Plan where you will put your Synergy 1000
base station. It should be within 2 metres of
a power socket and phone socket otherwise
extension cables will be required. You can mount
your Synergy 1000 on the wall or leave it free
standing. To wall mount, see page 30.

NOTE

Take care that the telephone line cord and power

cable plugs are connected to the correct sockets.
Incorrect placement could damage the unit.

7

To keep your battery in the best condition, leave
the handset off the base station for a few hours
at a time.

4. Install the rechargeable battery in
the handset

The Synergy1000 handset uses a nickel cadmium
(NiCad) batter y pack supplied. Hold the handset
with the keypad facing down, remove the clear
plastic directory label cover and press and slide
open the batter y compartment.

Inser t the battery pack inside the battery
compar tment and slide the battery compartment
cover shut. Replace the directory label cover.

5. Charge the handset battery for at
least 16 hours

Before you use your Synergy 1000 for the first
time it is impor tant to have the handset battery
fully charged. We recommend that you leave the
Synergy 1000 Handset on charge for at least 16
hours. Place the handset on the base station.
The

CHARGING light comes on. Your handset

BATTERY

Push

Slide

WARNING

It is recommended that the line cord is not
connected until the handset is fully charged.
This will prevent the risk of the phone being
answered prior to the battery being fully
charged and therefore not working to
optimum capacity.

should come pre-registered to the base station
as

HSET1. If the display shows REG, you will need
to register the handset manually by following the
simple steps on page 22, “To register a handset”.

Battery low warning

Your handset display will show the status of
your batter y:

• When the charge is low, the battery icon

is displayed.

• When the charge is almost out, you will also

Battery performance

After charging your Synergy 1000 for the first
time, subsequent charging time for the handset
batteries is approximately 4-5 hours. Batteries
and case may become warm during charging.
This is normal and not dangerous.

Under ideal conditions, the handset battery
should give about 6 hours talktime or 60 hours
standby on a single charge. Please note,
however, that the new NiCad battery, does not
reach its full capacity until it has been in
normal use for several days.

Please note that while NiCad rechargeable
batteries can be expected to give years of service
they do not last forever. Their actual lifespan
depends on how heavily they are used but over
time, their capacity to recharge will begin to
diminish and they will eventually need
replacing.

8

hear a warning beep every 10 seconds (during
a call) in the earpiece. This indicates that the
handset is about to switch of f.

6. To wall mount your product

(See ‘Wall mounting’, page 30.)

7. To plan the location of the base
station

Your Synergy 1000 works by sending and
receiving radio signals between the base station
and the handset.

The strength of the signal depends on where
you site the base station. The higher the base
station is located, the better. An upstairs room is
ideal. The following points should be considered:

• It should be within easy reach of a mains
socket and a telephone socket.

• Try to avoid locations near metallic obstructions
or electrical appliances, such as TV sets,
fridges, computers, fluorescent lights, radiators,
metal pipes and metal window frames.

9

Using your Synergy 1000

Making and receiving calls

To make a call

• Press the TALK button to get a line. Display
shows . The

IN-USE light on the base

station comes on.

• Enter the number you want and it is dialled.

Or to preview the number before you call

• Enter the number you want. Display shows
your number. If you make a mistake you can
change the number by pressing the

✗ button

to delete individual digits.

• Press the

TALK button. Your number is dialled.

To end a call

• Press the TALK button.

Or

• Place the handset back on the base station.

To receive a call

When the phone rings, both the call light on the
handset and the in-use light on the base station
flash. Display shows .

• Press the

TALK button.

Or

• Pick up the handset from the base station.
Display shows and the

IN-USE light

remains on.

Secrecy

While on a call, this allows you to talk to
someone close by without your caller hearing
the conversation.

During your call:

• Press the ✔ button. Display shows Secrecy
icon flashing and SEC. You can now talk
without the person on the other end of the
line hearing you.

• To talk to your caller again, press the ✔ button.

10

To page the handset

• Press and release the blue PAGE button on
the base station.

The handset rings for about 10-12 seconds.
Display shows PAGE and the flashes.
Paging is useful to help you find a misplaced
handset. You cannot hold a conversation between
the handset and the base station.

If you hit the page button by accident or want to
cancel it, press and release the button quickly.

If you have more than one handset registered to
the base station, all the handsets will ring.

To redial the last number

• Press the TALK button.

• Press the

REDIAL button. The number is

dialled. Display shows the number.

Or

• Press the

REDIAL button. Display shows the

last number called. The number can be edited
by pressing the

✗ button to delete individual

digits.

• Press the

TALK button. The number is dialled.

To adjust the earpiece volume

You can adjust the volume at any time during a
call or whenever you get an external line and
hear the dial tone.

• Press the

VOLUME buttons + or – on the side

of the handset to increase or decrease the
volume. Display shows the level by a series of
ver tical bars. I = min. IIIII= max.

Redial

11

• Press the ✔ button to confirm the setting.
You hear a confirmation beep. Display shows
MEMORY.

• Press and hold the

✗ button for 2 seconds.

The display shows HSET 1.

To store a quickdial number

• Press and hold the QUICKDIAL button for
2 seconds until the display shows the current
quickdial setting, SHARED or PERSONAL.

• Enter a single digit number between

0-9. This

sets the location under which your quickdial
number will be stored. Display shows NO=.

• Enter the phone number you want. The
display shows the location and the phone
number.

• Press the ✔ button – to store the number.
You hear a confirmation beep and the display
shows STORED.

Using the quickdial
memory

Shared and personal quickdials

You can store up to 20 numbers on your
Synergy 1000.

Shared telephone numbers

10 numbers can be stored in your shared memory.
These numbers can be quick dialled by any
Synergy handset registered with the base station.

Personal telephone numbers

A fur ther 10 numbers can be stored in your
personel memor y. These numbers can only be
used to quickdial from the handset they are
stored in.

To select shared or personal quickdial numbers

Your Synergy 1000 is pre-set to shared
quickdials. You can switch between SHARED
and PERSONAL quickdial.

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button until the display shows
HANDSET.

• Press the ✔ button until the display shows
KEYTONES.

• Press the ➔ button until the display shows
MEMORY.

• Press the ✔ button. Display shows SHARED or
PERSONAL.

• Press the ➔ button to switch between SHARED
and PERSONAL.

Quickdial

0-9

You may find it useful to keep a note of the
location number (

0-9) you set for quickdial

numbers. Use the directory label on the back of
the handset.

1

2
3
4
5
6

7

8

9

0

No.

PULL

12

• Press the QUICKDIAL button for a few
seconds.

• Press the

✗ button to delete the existing

digits from the right. When the memory is
empty, key in the new number.

• Press the ✔ button to store the new number.
The display shows STORED and the handset
beeps.

To dial a quickdial number

This dials from the quickdial memory, SHARED
or PERSONAL, which is currently selected.

• Press the

TALK button.

• Press the

QUICKDIAL button.

• Press the location

0-9 where the quickdial

number you want is stored. The number is
dialled.

Or

To view then dial a quickdial number

You can display the number before dialling.

• Press the

QUICKDIAL button.

• Press the ➔ button. Display shows the first
location and the number stored.

• Press the ➔ button to scroll through the
quickdial list until you display the number
you want.

• Press the

TALK button. The number is dialled.

You can scroll through the quickdial numbers
and see any available locations. You can then
change or add a number.

To view a quickdial memory number

First, confirm that the handset is searching in the
corr ect memory (ie. SHARED or PERSONAL), if it
is not, change it by following the steps on page 11.

• Press and release the

QUICKDIAL button.

• Press the ➔ button. Display shows the first
quickdial location 0 plus the number stored
under that location.

• Press the ➔ button to scroll through the
other quickdial numbers.

To edit a quickdial memory number

First, confirm that the handset is searching in the
corr ect memory (ie. SHARED or PERSONAL), if it
is not, change it by following the steps on page 10.

• Press and release the

QUICKDIAL button.

• Press the ➔ button. Display shows the first
quickdial location 0 plus the number stored
under that location.

• Press the ➔ button to move to the stored
number that you want to edit.

Quickdial

Quickdial

Press the ✗button to reverse one step of the

instructions. Or press it and hold for 2 seconds
to revert quickly to standby.

Quickdial

Quickdial

0-9

0-9

13

To switch off the handset ringer

When the handset is in standby or placed on the
base station, you can turn off the handset ringer.

• Press and hold the

VOLUME DOWN button on

the side of the handset until the display shows
the word SILENT.

• To turn the ringer back on, press and hold
the

VOLUME DOWN button until SILENT

disappears.

To adjust the dial delay

The dial delay is the time taken by the phone to
send a number to the exchange after dialling.
The dial delay can be set to shor t, medium or
long. The factor y setting is medium.

• Press the ➔ button until display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows
SECURITY PIN.

• Press the ➔ button until the display shows
DIAL DELAY.

• Press the ✔ button. Display shows curr ent
setting (SHORT, MED, or LONG).

• Press the ➔ button to change the setting.

• Press the ✔ button. A beep confirms that the
change has been made.

Optional settings

If you stop any procedure before it is completed,
your Synergy handset will revert to standby after
20 seconds.

14

To adjust the handset ringer volume

The handset ringer can be set to HI or LOW.

• Press the ➔ button until display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows
RING VOL.

• Press the ✔ button. Display shows the current
setting HI (or LOW).

• Press the ➔ to change the setting. Display
shows LOW (or HI).

• Press the ✔ button. A beep confirms that the
change has been made.

To adjust the handset ringer melody

You can select from six dif fer ent ringer
melodies.

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows
MELODIES.

• Press the ✔ button. Display shows the
current setting A (or B,C,D,E,F). The
displayed setting is played.

• Press the ➔ to change the setting. Display
shows the next melody option. The melody is
played.

• Press the ✔ button when you want to select
a melody. A beep confirms that the change
has been made.

If more than one handset is registered to the
base it can be useful to select different melodies
for each handset.

To adjust the ringer volume in the base
station

You can switch between HI, LOW and OFF.

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows SECURITY
PIN.

• Press the ➔ button until the display shows
RING VOL.

• Press the ✔ button. Display shows and plays
the current setting HI (or LOW, OFF).

• Press the ➔ to change the setting. Display
shows the next option and the ringer sounds.

• Press the ✔ button. A beep confirms that the
change has been made.

15

To switch the keypad beeps on and off

Whenever you press a button on the handset,
you will hear a beep. You can turn this sound on
and of f. The original setting is ON.

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ✔ button. Display shows the
current setting ON or OFF.

• Press the ➔ to change the setting. Display
shows OFF or ON.

• Press the ✔ button. A beep confirms that the
change has been made.

To switch the display backlight on and off

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows
BACKLIGHT.

• Press the ✔ button. Display shows the
current setting ON or OFF.

• Press the ➔ to change the setting. Display
shows OFF or ON.

• Press the ✔ button. A beep confirms that the
change has been made.

To adjust the base station melody

You can select from four dif fer ent ringer
melodies.

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows SECURITY
PIN.

• Press the ➔ button until the display shows
MELODIES.

• Press the ✔ button. Display shows the
current setting A (or B,C,D). The displayed
setting is played.

• Press the ➔ button to change the setting.
Display shows the next melody option.
The melody is played.

• Press the ✔ button when you want to select a
melody. A beep confirms that the change has
been made.

16

To reset your Synergy 1000 handset to its
original settings

• Press the ➔ button until display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows
RESET.

• Press the ✔ button. Display shows CONFIRM.

• Press the ✔ button. Display shows CONFIRM
again.

• Press the ✔ button. Display shows REG.
The handset is reset, and is now de-registered
from the base station(s).

This will reset:

RINGER VOLUME to high.
RINGER MELODY to A.
EARPIECE VOLUME to medium.
KEYTONES to ON.
BACKLIGHT to ON.
Quickdial memor y to shar ed.

It will delete

Quickdial numbers stored in the personal
memor y.
Last number redial memory.
Personal emergency numbers.

Unchanged :

Quickdial numbers stored in the shared
memor y.

You will now need to re-register your handset.
Follow the instructions on page 22.

To reset your Synergy 1000 base station to
its original settings

• Switch of f the mains power.

• Press and hold down the

PAGE button.

Continue to hold down the

PAGE button while

switching the mains power back on and for a
fur ther five seconds until the base station
gives a confirmation beep. After another five
seconds a second confirmation beep will
indicate that the base station reset is complete.

This will reset:

Base station PIN code to 0000.
Dial delay.
Recall mode.
Ringer volume.
Ringer melody.

It will remove:

All handsets registered to the base station.
All shared numbers stored in the memory.

Press the ✗button to reverse one step of the

instructions. Or press and hold to revert
quickly to standby.

17

To switch the keypad guard off

• Press the ✔ button then, within two seconds,
press the

0 button.

Dialling emergency numbers when the keypad
guard is on.

To dial any of the emergency numbers

• Enter the number you want in full.

• Press the

TALK button.

If you press any other button while the GUARD
is switched on, the display shows PRESS TICK
for two seconds. If you press the ✔button, the
display shows NOW PRESS 0. You have two
seconds to press the 0 button before the display
returns to GUARD ON.

Note. If the handset ringer has been switched
off, the display will show SILENT instead of
GUARD ON.

0

Additional features

Keypad Guard and Emergency
Numbers

Keypad guard

The keypad guard feature is designed to prevent
accidental dialling. To ensure that it is possible
to dial your selected emergency numbers the
Synergy 1000 is able to store up to 4 of your
personal emergency numbers.

To switch the keypad guard on

• Press the ✔ button then, within two seconds,
press the

0 button. Display shows GUARD ON.

When in GUARD mode, users are restricted to
four functions:

• Preview dialling an emergency service number.

• Answer incoming call.

• Dial one of up to four numbers which you can
store on the handset memory for emergencies.
See ‘Storing personal emergency numbers’,
page 18.

• Switch keypad

GUARD of f.

Press the ✗button to reverse one step of the

instructions. Or press and hold to revert
quickly to standby.

0

18

To enter up to four personal emergency
numbers for use when the keypad guard is ON

Your personal emergency numbers are
recognised by your Synergy 1000 when they are
dialled. No other calls (except

999 and 112

calls) will be allowed while the keypad guard is
switched on.

It is recommended that you write down the
emergency numbers (up to 4) that you wish to
enter before star ting this pr ocess.

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows
EMERGENCY.

• Press the ✔ button. Display shows 1- ENTER NO-.
Key in the number you want.

• Press the ✔ button. Display shows STORED
and beeps. The display rever ts to EMERGENCY.

• Press the ✔ button. Display now shows last
memory number and the number keyed into it.

• Press the ➔ button to move to the next
memor y slot. Display shows 2- ENTER NO-.

• Repeat from step 5 above until you have
entered all the numbers you wish to store.

EMERGENCY NUMBERS

1
2
3
4

To view your personal emergency numbers

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows
EMERGENCY.

• Press the ✔ button. Display shows the first
personal emergency number. To scroll through
the numbers press the ➔ button until the
number you wish to view is displayed. If there
are more than 10 digits in the number the rest
of the digits will scroll across the screen after
one second.

To edit your personal emergency numbers

• Display the number you wish to edit by first
viewing the number as described above.

• Enter the new number you want as follows:

• Press the ✔ button.

• Press the

✗button which will delete the digits

one at a time. Press the

✗button for as many

digits as you wish to remove or until the display
shows only the memory number and dash.
Now enter the new number or leave blank.

• Press the ✔ button. Displays shows STORED,
beeps then switches to EMERGENCY.

• Press and hold the

✗ button to return to

standby. The display shows HSET 1.

19

Setting your own base station PIN code

You can set your own four-digit code number for
your Synergy 1000 base station. This prevents
unauthorised users from registering or de-registering
handsets on your Synergy 1000 base station.

• Press the ➔button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows SECURITY PIN.

• Press the ✔ button. Display shows
OLD PIN ----. (default 0000).

• Enter the current PIN code (default 0000).
The ---- marks disappear one by one. The
entered numbers are not displayed.

• Press the ✔ button. Display shows
NEW PIN ----.

• Enter the new PIN number. The ----marks
disappear.

• Press the ✔ button. Display shows
NEW PIN ----again. Re-enter the new PIN
number, so that the base station can check
that there was no mistake on entering the PIN.

• Press the ✔ button.

• The display shows OK. You hear a confirmation
beep. The display then changes to HSET 1.

Keep a record of your PIN number in the boxes
on the fold-out page at the front of this guide.

Using a headset

For ‘handsfree’ operation of your Synergy 1000
you can attach a headset.

Connecting a headset

Remove the small cover and plug the headset
into the socket on the side of your Synergy 1000.

Warning: Cover includes small par ts – possible
choking hazard for small children.

Please note:

A headset is not supplied with your Synergy 1000 and
must be purchased separately.

Headsets can be purchased from BT shops or other major
retail outlets or you can Freefone 0800 800 150.

Only use the BT Freehand Headset with item code:

871268.

20

Using Select Services

Your Synergy 1000 gives you easy access to BT
Select Ser vices.

• Call Diversion (need to subscribe)
For fur ther infor mation, see the Select Services

User Guide, supplied when you subscribe to the
ser vices of your choice.

Call Diversion

You can use your Synergy 1000 to request the
network to diver t incoming calls to another
number.

You can choose to diver t:

– all calls;
– calls that are not answered within 5 rings; or
– calls when your line is already engaged.

• Press the ➔ button. Display shows CALL
DIVERT.

• Press the ✔ button. Display shows SET.

• Press the ✔ button to request Call Diversion.

You can now scroll through three options:

• Display shows ALL CALLS, which means all
calls will be diver ted.

• Press the ➔ button. Display shows NOT ANS,
which means calls that you don’t answer
within 5 rings will be diver ted.

• Press the ➔ button. Display shows ENGAGED
which means that callers who get the engaged
tone will be diver ted.

• Select the displayed option by pressing the
✔ button. The handset automatically sends a
sequence of tones to the network exchange.
Display shows PLS LISTEN and you hear a
network announcement.

• Follow the instructions fr om the network
announcement.

To cancel Call Diversion

• Press the ➔ button until the display shows
CALL DIVERT.

• Press the ✔ button to display SET.

• Press the ➔ button to display CANCEL.

Some of these services may not be available.
Contact your network provider.

21

You can now cancel any of the options you have set:

• Press the ✔ button. Display shows ALL CALLS.

• Press the ➔ button. Display shows NOT ANS.

• Press the ➔ button. Display shows ENGAGED.

• Press the ✔ button to cancel the option displayed.
The handset automatically sends a sequence of
tones to the network exchange. Display shows
PLS LISTEN and you hear a network announcement
confirming your cancel instruction.

• Press the

TALK button to r eturn to standby or

replace the handset on the base station.

To check Call Diversion

You can check to see what Call Diversion
settings have been made, i.e., ALL CALLS, NOT
ANSWER or ENGAGED.

• Press the ➔ button until the display shows
CALL DIVERT.

• Press the ✔ button. Display shows SET.

• Press the ➔ button until the display shows CHECK.

• Press the ✔ button to display the ALL CALLS.

• Press the ➔ button to move between the ALL
CALLS, NOT ANSWER or ENGAGED option that
you want to check.

• Press the ✔ button and wait to hear the
network announcement which tells you
whether the option has been set or not. The
handset automatically sends a sequence of
tones to the network exchange.

• Press the

TALK button to r eturn to standby or

replace the handset on the base station.

Three Way Calling

You can hold a conversation with two other
external callers. You can speak to both people at
the same time or choose to switch between both
callers. This facility does not include calls between
more than two handsets on intercom feature.

To make a three-way call

Make the first call as normal. Then:

• Press the ➔ button until the display shows
3 WAY CALL.

• Press the ✔ button. Your first caller is put on
hold. Display shows ENTER NO.

• Dial the number you want for the second call.

• When the second call answers press the ➔
button, the display shows JOIN CALLS.

• Press the ✔ button. You will hear the dial tone
for a few seconds followed by a tone to the
network exchange, then you and your two
callers can now have a three-way conversation.

• To end the three-way call, press the

TALK button

or place the handset back on the base station.

For full details of the switching options available,
see the Select Ser vices User Guide.

22

Using additional handsets

Registering an additional Synergy
handset with the base station or re­registering a handset

Up to six handsets can be registered and
operated from the Synergy 1000 base station.
The system allows intercom calls between two
handsets while a third is making an external call.

Each additional handset you purchase must be
registered with the base station.

To register a handset

At the base station:

• Press and hold down the blue

PAGE button

until you hear a beep (after about 10 seconds).

At the handset:

• Press the ➔ button until the display shows

SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows REG.

• Press the ✔ button. Display shows ADD.

• Press the ✔ button. Display shows PLS WAIT
then, after a shor t delay, the Park No. of the
base station.

• Press the ✔ button. Display shows PIN ----.

• Enter the four-digit base station code.
(Default 0000. Enter this if the base station
code has not been changed.) The ----marks
disappear one by one.

• Press the ✔ button. You hear a confirmation
beep. Display shows LABEL = (which refers to
the handset number).

• Press the ✔ button to automatically allocate
the next handset number.

• If you are re-registering your only or first
handset, enter

1, followed by the ✔ button.

You hear a confirmation beep.

Before registering a new handset

Remember to charge the batteries for at least
16 hours. When switched on, the handset will
display REG. This tells you that the handset is
not registered with the base station.

You now have up to 1 minute to register the
handset, during which the IN-USElight f lashes
on the base station.

Park No. is a unique number given to each
individual base station

23

Display briefly shows PLS WAIT then the base
station to which your handset is registered, e.g.
BASE 1, and finally shows the handset number
you have given it, e.g. HSET 1.

To de-register your handset

• Press the ➔ button until the display shows

SET UP

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows
REG.

• Press the ✔ button. Display shows ADD.

• Press the ➔ button until the display shows
REMOVE.

• Press the ✔ button. Display shows PIN= ----.

• Enter the four-digit base station code.
(Default 0000. Enter this if the base station
code has not been changed.) The ----marks
disappear one by one.

• Press the ✔ button. Display shows LABEL=X
(i.e. your handset number).

• Press the ✔ button. You will hear a beep, the
display will show e.g. HSET 2 followed by REG.

• Your handset is now de-registered.

You cannot use the same number on more than
one handset since this disables the intercom
function.

To de-register another handset that is
registered to your base station

Follow the steps opposite ‘To de-register your
handset’ but instead of entering the label of your
own handset, scroll through the options button
➔ until the label of the handset you wish to
de-register is shown.

• Press the ✔ button to confirm. You hear a
confirmation beep.

• The display on the de-registered handset
changes to REG. (Or, if it is also registered
with another base station, the display shows
the handset number for that base station.)

If you are experiencing problems, please call
the Synergy Helpline on

0845 650 20 20.

24

To end an intercom call

• Press the INTERCOM button.

Or

• Replace the handset on the base station or
charger.

Making and receiving external calls
while on an intercom call

To receive an external call

While on an intercom call:

• You hear the call waiting tone in the earpiece.
The base station rings. The calls light flashes.
The display flashes .

• Press the

TALK button to answer the call. The

intercom caller is put on hold and the display
flashes (INT) and goes blank.

• To end the external call, press the

TALK button.

You will then be returned to the inter com call.

To make an external call

If you need to make an external call while on an
intercom call:

• Press the

TALK button to put your inter com

caller on hold. Display flashes INT and shows

(display goes blank).

• Dial the external number to make your call.

• Press the

TALK button to end the external call.

Intercom

Making intercom calls

You can make intercom calls to handsets
registered to the same base station.

To call another handset

• Press the INTERCOM button. Display flashes
(INT) and you hear a continuous tone (in the
earpiece).

• Enter the handset number you want (

1-6).

Display shows INT CALL and the number of the
handset you are calling.

The other handset rings. If there is no answer
after 30 seconds, the call is ended.

To answer an intercom call

The handset rings. Display shows INT CALL
(display flashes (INT)) and the number of the
handset calling you.

• Press the

INTERCOM button.

Or

• Lift the handset off the base station or charger.

Intercom

1-6

Intercom

25

To switch between callers

If you have one internal and one external call on
the line, you can switch between the two:

• While on the external call, press the

INTERCOM button.

• While on the intercom call, press the

TALK

button.

Making and receiving intercom calls
while on an external call

To make an intercom call

During an external call, you may want to consult
another handset user:

• Press the

INTERCOM button. Your external

call is put on hold and they will hear a series
of on-hold beeps. The display flashes and
shows INT. The display goes blank.

• Enter the number of the handset you want to
call (

1-6). The handset is dialled.

• Press the

INTERCOM button to end the

intercom call.

Intercom

Intercom

1-6

To receive an intercom call

During an external call:

• You hear the call waiting tone in the earpiece.
The handset calls light flashes. The display
flashes (INT), shows INT CALL and the number
of the handset calling you.

• Press the

INTERCOM button to answer the

call and to put your external call on hold.
They hear a series of on-hold beeps.

• Press the

TALK button to return to the external

caller.

• To end this call press the

TALK button again.

• You are now automatically retur ned back to
the intercom call.

• To end this call press the

INTERCOM button.

To switch between callers

If you have one internal and one external call on
the line, you can switch between the two:

• While on the external call, press the

INTERCOM button.

• While on the intercom call, press the

TALK

button.

Intercom

Intercom

26

To put intercom and external calls on hold

When you have two calls on the same line, you
can put them both on hold:

• Press the ➔ button until display shows HOLD
CALLS.

• Press the ✔ button. Display flashes , INT
and shows CALLS HELD flashing.

• Press the

TALK button to speak to your

external caller or press the

INTERCOM button

to speak to your intercom caller.

To transfer a call

You can transfer an external call to any other
handset registered to the same base station.

When you are on an external call:

• Press the

INTERCOM button. Your caller is

put on hold and will hear a series of beeps.

• Press the number of the handset to which you
want the call transferred. Display shows INT
CALL and the handset number you are calling.
The other handset rings.

• When your call is answered, you can tell them
there is a call for them.

• Press the ➔ button until the display shows
TRANSFER.

• Press the ✔ button and the call is transferr ed.

If the other handset does not answer:

• Press the

INTERCOM button to reconnect to

your external caller. If the other handset has
not answered after 30 seconds, you will be
reconnected to your external caller
automatically.

Please note: If you place the handset back on

the base station, and the other handset does not
answer, your handset will ring after 30 seconds.
When you answer you will be reconnected to
the original caller.

Intercom

Intercom

Intercom

27

Operating with additional base
stations

You can use up to six handsets on each Synergy
1000 base station, and up to four base stations
with your handset to build up a comprehensive
cordless telephone system.

The handset supplied with each base station is
already registered as HSET 1.

To register additional handsets to base
stations

Use the instructions shown on page 22, but
remember to star t the sequence by pr essing and
holding down the blue

PAGE button on the base

station you want to register a handset with. It
sends a unique signal and your handset will
automatically accept it as the next base station.

Automatic connection to different base
stations

If each base station is connected to a dif ferent
telephone line, your handset can only make and
receive calls from one base station at a time.

To select a specific base station

For instance, if you are in an area where two or
more base stations overlap, you can choose the
one which is connected to the telephone line you
want to use.

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows
BASE.

• Press the ✔ button. Display shows CHANGE.

• Press the ✔ button. Display shows BASE =
(NO.). This is the base station your handset is
currently r egistered with.

• Either press the ➔ button to scroll through
and display the available base stations (

1-4)

or press the number of the base station you
want (

1-4) on the keypad.

• Press the ✔ button. You hear a confirmation
beep. Display shows BASE = (e.g. 1) for two
seconds. The icon star ts flashing to
indicate that the handset is searching for the
selected base. When the selected base is
found, the icon is extinguished and the
display changes to show HSET (e.g. 1). This is
your handset number on the new base station.

1-4

NOTE:

If you move out of range of the base station, you
will lose the signal along with any current call.
Your handset will now search for the next
available base station to which it is registered.

28

Synergy base stations at home and at the
office

By registering your handset with one base
station at work and another at home, you can
keep the same handset for both. As soon as you
are within range of either base station, your
handset will automatically pick up the signal.

29

When connecting your Synergy 1000 to a
switchboard/PBX, you may need to change the
dialling mode setting from Time Break Recall
(

TB) to Ear th Recall (E).

To switch between Time Break Recall and
Earth Recall

The original setting is Time Break Recall.

• Press the ➔ button until the display shows
SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows
SECURITY PIN.

• Press the ➔ button until the display shows
RECALL.

• Press the ✔ button. Display shows the current
setting TB (or E).

• Press the ➔ button to display the alternative
option. Display shows E (or TB).

• Press the ✔ button. You hear a confirmation
beep. Display shows RECALL.

Connecting to a switchboard

Press the ✗button to reverse one step of the

instructions. Or press and hold to revert
quickly to standby.

30

Before you wall mount your Synergy 1000,
check that:

• the wall can support the weight of the base
unit and handset;

• the position you choose leaves sufficient space
so that the base unit (which is larger than the
bracket) is clear of any obstruction on the wall,
such as a shelf or cupboard. Leave enough
space so that the handset can be placed on
charge without touching any obstructions.

• Attach the base station to the bracket as

shown.

Wall mounting

PRESS AND
SQUEEZE
INWARD

SLOT INTO POSITION

2

SLIDE BASE
STATION INTO
RETAINER
SLOTS ‘A & B’

3

2

3

1

1

To wall mount the Synergy 1000 base station

• Make sure the mains power is disconnected.

• Using the wall-mounting bracket as your

template, drill two holes for the two screws.

• Insert the wall plugs (if you need them) into

the holes and screw the bracket to the wall.

When wall mounted,
care should be taken
when replacing the
handset into the cradle.

Always place the base
of the handset into the
cradle first and then
push back into position.

WALL

View from underneath

A

B

31

Maintenance

General

Simply clean the Synergy 1000 and any
additional handsets and chargers with a damp
cloth (not wet) or an antistatic wipe. Never use
a dr y cloth as this may cause a static shock.

Service

Within guarantee

If you experience a problem with your Synergy
1000 or handset, you should contact the Synergy
1000 Helpline on

0845 650 20 20. Calls are

charged at local call rates. If the problem is not
remedied, you will be advised to contact your
original point of purchase.

Some retailers of fer extended warranty schemes
for cover outside the initial 12-month period.
Please ask them for details.

Outside warranty

If your Synergy 1000 needs repair after the
warranty period has ended, call the Synergy
1000 Helpline on

0845 650 20 20 and you will

be informed of our recommended repair agents.

If you have to return your
Synergy 1000

Pack the base station and handset securely,
preferably in the original packaging. All par ts
must be returned, including line cor ds, power
supply unit and original batter y (we cannot take
responsibility for goods damaged in transit).

32

Help

Emergency Calls

The emergency services can be contacted in the
UK by dialling

999 or 112 which is valid in

any country that is a member of the European
community.

If your Synergy 1000 is connected to a
switchboard/PBX, you may have to dial an access
number before

999 to contact the emergency

services. Some switchboards cannot dial out
during a power failure.

LCD Displays

CALL DIVERT

REG

CALL DIVERT

SILENT

CALL DIVERT

PLS WAIT

CALL DIVERT

HSET

Means handset is not
registered to the base.
See page 22 for handset
registering.

The button has been
pressed and turned the
handset ringer of f.
See page 10.

The handset is in registration
mode and searching for the
base station. See page 22.

The handset is registered to a
base other than Synergy.

Replacing handset battery

After a time, you may find that the handset
battery is running out of charge more quickly.
This is a standard sign of wear and the battery
will need replacing.

Spare batteries (Item Code 871285) are available
from BT Shops and the Synergy 1000 Helpline

0845 650 20 20.

Do not immerse batteries in water or throw
them into fire, or dispose of them with ordinary
domestic refuse.

BT accepts no responsibility for damage caused
to your Synergy handset by using any other type
of batter y.

No display appears

The batter y may be flat or dead. Recharge or
replace the battery.

No dial tone

Is the Synergy 1000 telephone line cord plugged
into the phone socket?

CALL DIVERT

SHARED

CALL DIVERT

PRESS V

Shows that you are in the
memor y function. See page 11.

Keypad guard is of f. To tur n it
of f press the ✔ button then
the

0

button.

33

Check that the base station is connected to the
mains power and switched on.

You cannot link up with the base station

If the display shows REG, the handset must be
registered with the Synergy 1000. See page 22.

Is the display flashing the . The mains
power cable may not be connected at the base or
switched on.

Are you in range of the base station?
Batter y could be low or flat.
If using more than one base station, check that

you are connected to the corr ect base.
See page 27.

No ring on the handset or base station

The ringer volume may be switched of f.
To adjust the ringer volume on the handset, see
page 14; on the base station, see page 14.

Check that the Synergy 1000 is plugged into the
phone socket.

Check that the base station is plugged into the
mains power and switched on.

Handset beeps every 10 seconds during a call

Are the handset batteries low?
Have you subscribed to Call Waiting? It may be
another call coming in. Press the Recall button
to take the new call.

Buzzing noise on my radio, TV, computer or
hearing aid

Sometimes, your Synergy 1000 can inter fere

with other electrical equipment, e.g. answering
machines, TV and radio sets, clock radio/alarms
and computers if placed too close. It is
recommended that you place your Synergy 1000
and other Synergy handsets at least one metre
away from such appliances to avoid any risk of
inter ference.

The charger does not appear to be working

Check that:

• the power adaptor is properly plugged into
the charger;

• your handset has slotted correctly into the
charger.

• the batter y is fitted correctly into the handset.

Are you using the correct power adaptor?

Synergy 1000 power supply unit 871340.
Synergy charger power supply unit 871273.

Intercom does not work

Check that you have pressed the Intercom
button followed by the correct handset number.

Cannot adjust options setting in the base
station

Is someone else making changes via another
handset? Have you pressed the ✔ button to
confirm your selection.

Display shows PRESS ✔

The keypad guard is ON. To turn it off, press
the ✔ button then the

O button.

If you are still experiencing difficulty, call the
Synergy Helpline on

0845 650 20 20.

34

Technical information

Environment

Your Synergy 1000 should be kept free of dust,
moisture, high temperature, vibration and should not
be exposed to direct sunlight. Do not stand it on
carpets or other sur faces which generate fibres or
place it in locations which prevent the free flow of air
over its sur faces.

If the power fails

This equipment is not designed for making
emergency calls when the power fails. Alternative
arrangements should be made for access to
emergency ser vices.

How many phones can you have?

All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items that may be connected to any one
telephone line. The Synergy 1000 base station has a
REN of 1. Additional Handsets have a REN value of 0.
Any other instrument pr ovided by BT may be assumed
to have a REN of 1 unless stated otherwise. A total
REN of 4 is allowed.

Approval

Connection to the BT telephone network.

Synergy 1000 is fully approved for connection to the
BT network provided it is used according to the
instructions in this guide. The telephone lines must
provide Multi-frequency (Touch Tone) dialling
capabilities.

It may be connected to Direct Exchange Lines and
switchboards (PBXs) with new plan (plug and
socket) arrangements.

Connecting to switchboards.

Synergy 1000 is only approved for use with a
compatible switchboard including those which do not
provide secondary proceed indication. If you would
like a list of suitable switchboards, contact BT on

154. If you do have a compatible switchboard, it

cannot be guaranteed that the telephone will operate
correctly under all possible conditions of connection.
If you have any dif ficulties, contact BT on 154.

Generally Synergy 1000 can be connected to any
switchboard where a simple moder n telephone can
be used to make and receive calls. Synergy 1000 is
suitable for connection to switchboards which retur n
secondar y pr oceed indication.

Warning

The apparatus is only designed to be operated in a
normal office or domestic environment where the
relative humidity does not exceed 75%. It should not
be used in bathrooms or near water.

35

Technical specification

Standard DECT/GAP
Number of channels 120 duplex channels
Radio frequency range 1880 MHz to 1900 MHz
Duplex method Time-division multiplexing. 10 ms frame length
Channel spacing 1728 kHz
Bit rate 1152 kbit/s
Modulation GFSK
Voice coding 32 kbit/s
Transmitted power 10 mW, average output per channel
Range up to 300 metres outdoors (uninterrupted line

of sight)
up to 50 metres in buildings

Power supply Base station 230 V/50 Hz (AC adaptor)
Power consumption base station 3.9 VA
Operating time, mobile unit Standby: up to 60 hours

(with fully charged battery) Phone in use: Up to 6 hours
Permitted ambient conditions 0°C to 40°C

for operation (maximum) 20% to 75% rel. humidity
Permitted storage temperature –10°C to +60°C
Signalling method DTMF
Signal key function Ear th Recall/T imed Br eak Recall
Base station dimensions 150mm x 105mm x 120mm (L x W x H)
Telephone unit dimensions 180mm x 60mm x 35mm (L x W x H)
Weight Base station: 250g

Handset: 200g (with batter y)

36

Index

Handset ringer

adjusting ringer volume (base station)

14

adjusting ringer volume (handset) 14
switching of f the handset ringer 13
adjusting melody (handset) 14
adjusting melody (base station) 15
switching keypad beeps on/of f 15

switching display backlight on/of f 15
Help 32
Intercom calls 24

calls on hold 26

making and receiving 24

switching between calls 25

transfer a call 26
Keypad guard 17

on 17

of f 17
Making calls 9
Maintenance 31
Paging the handset 10
PIN code 19

resetting base station 16
Plan location of base unit 8
Preview the number before you call 9
Quickdial 11

shared quickdials 11

personal quickdials 11

storing quickdials 11

to dial a quickdial number 12

to edit a quickdial memor y number 12

to view a quickdial memor y number 12
Receiving calls 9

Adjusting earpiece volume 10
At a glance 1
Base stations

using a specific base station

27

connection to dif ferent base stations 27
at home and at the of fice 28

Batter y 7

installing 7
charging 7
batter y low warning 7

replacing handset battery 32
Building up a phone system 4
Call Diversion 20
Connecting a headset 19
Connecting the power cable 6
Connecting the telephone line cord 6
Connecting to a switchboard 29
DECT 4
De-registering your handset 23

another handset 23
Dial delay 13
Ear th recall 29
Emergency calls 32
Emergency numbers personal 18

preview dial when keypad guard is on 17

to view and edit personal emergency

numbers

18

Ending calls 9
General information 31

37

Redial last number 10
Registering an additional handset 22, 27
Resetting base station to its original setting 16
Resetting handset to its original setting 16
Returning your Synergy 1000 31
Secrecy 9
Service 31
Silent 13
Technical information 34
Technical specification 35
Three Way Calling 21
Time break recall 29
Wall mounting 8, 30
Warning 5

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

608024

CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)

Offices in Europe, North America,
Japan and Asia Pacific.

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.

© British Telecommunications plc 1998.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China. Synergy 1000 Issue 2 (6/98) 10.
Designed by The Art & Design Par tnership Limited.